[Merged] Hot deal for Rogers Wireless Customers

[brownman87]

thank you so much ranarajan for typing this important advices for me
if i have other type of questions, i would ask you and other helpful member

i discusss with my parent about the plans
and i will look up in roger's site for the plans...

thx for telling me that sony cell phones are the best
and as i suggest that is right too
now, i'm using sony ericson cell phone....T637, kinda ok but still usable :D
:razz: :razz:

THX so mUcH
once u get ur deal, come bak and give ur inputs for other users so we can benifit.

[mlc2000]

pretty cold if you asked me...... i seen ppl getting things like this for 35 or 40 but if u r a new customer thats pretty gud< u can use it as a city fido.

Can u think of any other options I should try and squeeze in for that price?

[brownman87]

Can u think of any other options I should try and squeeze in for that price?

-first lower the price-its like 60 bocks after all the b.s, thats how much both my fodo&rogers comess 2

-well network callin or r2r is a good option

[mlc2000]

-first lower the price-its like 60 bocks after all the b.s, thats how much both my fodo&rogers comess 2

-well network callin or r2r is a good option


what is network calling or R2R?

Isn't that free calls to people with Rogers home phone?
I dont know anyone like that.

[Lulz]

what is network calling or R2R?

Isn't that free calls to people with Rogers home phone?
I dont know anyone like that.


Network calling = free calling TO and FROM Fido/Rogers cell/Rogers home phone

R2R = same thing but not fido

[IrishAssassin]

I just called today to see what they can do with my plan to add some text messaging since I'm paying alot extra for that.

Basically my plan was

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
Cost was 23$ + SAF + 911 + Tax so around 34$ a month

My new plan

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
500 text messages included

For the exact same price :)

I love rogers.

[shoei]

I just called today to see what they can do with my plan to add some text messaging since I'm paying alot extra for that.

Basically my plan was

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
Cost was 23$ + SAF + 911 + Tax so around 34$ a month

My new plan

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
500 text messages included

For the exact same price :)

I love rogers.
what did you say?

[brownman87]

I just called today to see what they can do with my plan to add some text messaging since I'm paying alot extra for that.

Basically my plan was

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
Cost was 23$ + SAF + 911 + Tax so around 34$ a month

My new plan

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
500 text messages included

For the exact same price :)

I love rogers.

word of advice get out of our corporate plan, go on a basic 20 dollar retention plan

for which you wud get the same along wid r2r.
the thing with corporate plans is its hard to had freebies like r2r or incoming, have you heard of a corporate plan dat has that.?

[mycrazydeals]

Has anyone been able to get unlimited incoming with the $17.50 EPP plan? I was told that unlimited incoming is not compatible with this price plan??

[sahilz]

I just called today to see what they can do with my plan to add some text messaging since I'm paying alot extra for that.

Basically my plan was

200 day time minutes
Evenings and Weekends free after 6pm
Caller Id + VM
Discounted long distance rate @ 0.10$/minute for CA and 0.15$/minute for USA
Cost was 23$ + SAF + 911 + Tax so around 34$ a month



I have the same exact corporate plan, but I am going to try to lower my fees since I don't need anything more.

[brownman87]

Has anyone been able to get unlimited incoming with the $17.50 EPP plan? I was told that unlimited incoming is not compatible with this price plan??

incoming and r2r, and network calling are not compatible with this plan i believe..
thats why i didnt get it myself

[danned]

once u get ur deal, come bak and give ur inputs for other users so we can benifit.

yaya, once i decided the deal i want, i type here foryou guys to analyze
thx for your work to me....really appreiciate for this...
god blesses rfd members:D

[elamo]

I just got a nice retention deal...

I was spending an average $100 a month on my bill for the last year. (Long distance and over daytime minute charges. So I decided enough is enough and it is time to call up the Customer Relations team.

My old plan was:
47.45$ (including all fees, system access, 911. etc...)
250 daytime minutes
Free after 6pm for weeknights and weekends
Caller ID
Enhanced Voice Mail
Add 20-30$ for long distance charges and sometimes going over my 250 daytime minutes, and a few text messages.
So after taxes $100 monthly bills were "normal" for a while.


This is how the call went...
I was very polite and easy going the entire call. I told them I believed I shouldnt have to pay $100 a month for wireless. I have been a customer of Rogers for a long time and I was wondering if they had any deals they can give me to help lower my bills.

She first offered me 1000 long distance minutes for 5$. But I said my bill is still going to be about 70$ a month, then I told her about a deal I read about on the internet. (The deal someone posted just a few posts before this one). She put me on hold for a minute to see what she can do for me. Then she came back and offered me almost the same deal as above but a better price.

New Deal:
-Sign for a 2 year contract.
-Hardware upgrade. Sony-Ericsson w530i for 89.99$
-46$ (including all fees, system access, 911. etc...)
-500 daytime minutes
-1000 Long Distance minutes
-Voice Mail
-Caller ID
-125 Text Messages

So after taxes $52.44......I will be saving about 35-50$ a month!!


My main advice is to be very polite and respectful. Tell them what you want and then ask them what they can do for you. Refer to deals you read on the internet and say thanks alot. I've worked in a call center before and its a ****** job. If they don't want to help you, they won't give you a good deal.

[shoei]

I just got a nice retention deal...

I was spending an average $100 a month on my bill for the last year. (Long distance and over daytime minute charges. So I decided enough is enough and it is time to call up the Customer Relations team.

My old plan was:
47.45$ (including all fees, system access, 911. etc...)
250 daytime minutes
Free after 6pm for weeknights and weekends
Caller ID
Enhanced Voice Mail
Add 20-30$ for long distance charges and sometimes going over my 250 daytime minutes, and a few text messages.
So after taxes $100 monthly bills were "normal" for a while.


This is how the call went...
I was very polite and easy going the entire call. I told them I believed I shouldnt have to pay $100 a month for wireless. I have been a customer of Rogers for a long time and I was wondering if they had any deals they can give me to help lower my bills.

She first offered me 1000 long distance minutes for 5$. But I said my bill is still going to be about 70$ a month, then I told her about a deal I read about on the internet. (The deal someone posted just a few posts before this one). She put me on hold for a minute to see what she can do for me. Then she came back and offered me almost the same deal as above but a better price.

New Deal:
-Sign for a 2 year contract.
-Hardware upgrade. Sony-Ericsson w530i for 89.99$
-46$ (including all fees, system access, 911. etc...)
-500 daytime minutes
-1000 Long Distance minutes
-Voice Mail
-Caller ID
-125 Text Messages

So after taxes $52.44......I will be saving about 35-50$ a month!!


My main advice is to be very polite and respectful. Tell them what you want and then ask them what they can do for you. Refer to deals you read on the internet and say thanks alot. I've worked in a call center before and its a ****** job. If they don't want to help you, they won't give you a good deal.
what deal did you say?

[brownman87]

what deal did you say?

same here, i fail to understand wut the deal is

[tmleafs26]

You will not get a GREAT plan after one phone call or shortly after signing your new contracty with Rogers...
I have an amazing deal on my cell phone, but it took a while to get.
I have Internet with them, and Cable TV and my cell phone and have been with Rogers for over 10 years.
It took alot of calls to Retentions to finally get up to where I am now.
Be patient, and try every few months to call and get something added each time.
Good-Luck
My plan (FYI) each month

275 mins
Free after 6pm and weekends.
Unlimited Incoming calls anytime
Voice Mail
Caller ID
Who called
Name Display
100 CDN LD Mins...
Unlimited texts rec'd, 2500 sent texts
10 MB Internet Surfing

Total with taxes and SAF each month = $41

But like I said...it took alot of calls to finally get that...

[Stylz68]

Hey guys, I just got off the phone with rogers retention and here is what I have now.

250 daytime minutes (I use maybe 30 a month)
Unlimited evenings/weekends starting @ 6pm
1000 Canadian long distance
Unlimited texting
Voicemail
Call display

All that for $25 a month, plus SAF (6.95) and 911 (.50 or .75) + tax

Basically $36 a month all inclusive.

My original plan was:
200 daytime
Unlimited evenings/weekends starting @ 6pm
100 long distance
50 anytime for $25 - $5 credit so $20
Caller ID $7
Voicemail $7
That's a total of $34 before fees and taxes, plus no texting.

What happened recently is that my LD and Anytime minutes conveiniently disappeared off my account and no one could explain why. I complained nicely and got the run around by some guy I couldn't understand. I was then put on hold for about 5 minutes, then when the guy returned I got the run around some more, so I asked to talk to his supervisor. Guy said he was busy but I could leave my number and someone would call me.

So, I hung up, waited an hour, called back, said cancel my phone and got this extremely nice female who was more than willing to help me out.

[elamo]

same here, i fail to understand wut the deal is

Wow, I love it when people like you respond. Please give constructive feedback.

The deal I listed is awesome. All the other plans people are talking about are for 250 daytime minutes and 100 long distance minutes for about 30-40$ all inc.

My deal is 500 anytime minutes and 1000 long distance for 50$ all inc. For someone who uses their phone alot this is an excellent plan.

[brownman87]

Wow, I love it when people like you respond. Please give constructive feedback.

The deal I listed is awesome. All the other plans people are talking about are for 250 daytime minutes and 100 long distance minutes for about 30-40$ all inc.

My deal is 500 anytime minutes and 1000 long distance for 50$ all inc. For someone who uses their phone alot this is an excellent plan.

lol dont take it the wrong way, we r just motivating u to do better

lot ppl get the 1000 ld for 5 bucks and some even for free.

i seen 25 dollar plans with 250 anytime and 1000 ld, there is plenty around , u just gott alook.

[Lulz]

he doesnt want the standard cookie-cutter 250min plan

he wants 500 mins

[brownman87]

he doesnt want the standard cookie-cutter 250min plan

he wants 500 mins

he wud be safer on one of those than his 500..as he has no incoming or network or r2r

if he has the 250
and he adds the incoming and r2r
and makes his deal $25 before fees..

he wud be saving loads.
lot of ppl r on gsm, and the incoming is like half my talk time.
unless no one calls him and the sole reason of him having a phone is to make outing goings calls to bell and telus ppl when he is bored ur right 500 mins is the way to go. (y)

[brownman87]

Hey guys, I just got off the phone with rogers retention and here is what I have now.

250 daytime minutes (I use maybe 30 a month)
.

why dont you go on prepaid:?:
or use a pay phone

[ruben_1]

Just got off the phone with Retentions...

They offered me:
250 Anytime $20 - $5 Credit
Unlimited E/W from 6pm to 7am $5
Unlimited Incoming $10 - $5 Credit
Unlimited Texting/Internet Browsing/V/M, CID $20 - $10 Credit
100 LD
LG Shine for $74
3 Year Contract
$35+SAF$6.95+$0.50E911=$42.70/Mth +Taxes

How is this plan? Is the phone worth it? The rep won't give the phone for free since it was a Visions plan & claimed he can only offer $20 in Credits...I was looking to get R2R but he wouldn't budge.
I've been with Rogers for over 8 years now & all my other services are with Rogers too. I don't know if i'm being greedy by wanting more.

[Lulz]

Just got off the phone with Retentions...

They offered me:
250 Anytime $20 - $5 Credit
Unlimited E/W from 6pm to 7am $5
Unlimited Incoming $10 - $5 Credit
Unlimited Texting/Internet Browsing/V/M, CID $20 - $10 Credit
100 LD
LG Shine for $74
3 Year Contract
$35+SAF$6.95+$0.50E911=$42.70/Mth +Taxes

How is this plan? Is the phone worth it? The rep won't give the phone for free since it was a Visions plan & claimed he can only offer $20 in Credits...I was looking to get R2R but he wouldn't budge.
I've been with Rogers for over 8 years now & all my other services are with Rogers too. I don't know if i'm being greedy by wanting more.


simple:

-hello, can you please cancel my account from the next billing cycle?
-why, sir anything wrong?
-i am going to telus/kodoo/bell because of their cheaper rates, and better priced phones than rogers i need a new phone badly. my current one is beyond repair.

[ruben_1]

So the plan offered above is not worth it?

[zz24]

I had the LG shine and then ended up exchanging it. It had problems. It was also somewhat heavy and once you got past the snazy look, it wasn't a very good phone.

Got the older SE W810i and it's 10x better in my opinion. It's half the price, if not free.

[elamo]

he wud be safer on one of those than his 500..as he has no incoming or network or r2r

if he has the 250
and he adds the incoming and r2r
and makes his deal $25 before fees..

he wud be saving loads.
lot of ppl r on gsm, and the incoming is like half my talk time.
unless no one calls him and the sole reason of him having a phone is to make outing goings calls to bell and telus ppl when he is bored ur right 500 mins is the way to go. (y)

I don't have a groud line phone. I am a young single guy allways on the run, so I prefer to have just a cell phone. That's why the 500 minutes a month is important. I've had monster bills before when I had only 250 minutes. Most of my family lives back home in a different city so I do alot of long distance.

So when I called I knew I needed 500 daytime minutes and a bunch of long distance.

Brownman, what's the best deal you've heard for a 500 day minute, 1000 min LD, free after 6pm type of plan?

[Lulz]

but why are you considering 500 minutes when you can get 250 + unlimited inc + 1000LD minutes?

unlimtied incoming really helps.
if you play your cards, you might as well get R2R which will reduce your minute usage even further.

the people you will call, are they mostly bell//telus or what?

[shoei]

simple:

-hello, can you please cancel my account from the next billing cycle?
-why, sir anything wrong?
-i am going to telus/kodoo/bell because of their cheaper rates, and better priced phones than rogers i need a new phone badly. my current one is beyond repair.

-one moment while i transfer you to our customers retention rep
-hi sir, i hear you want to cancel because you found a cheaper plan? can you tell me what telus/bell/koodo is offering?
-um.......(hangs up)

lol :lol:

[anycee]

My (n00b) suggestion:

-one moment while i transfer you to our customers retention rep
-hi sir, i hear you want to cancel because you found a cheaper plan? can you tell me what telus/bell/koodo is offering?
-um.......(hangs up)

lol :lol:

A riend of mine is <leaving the country/buying a blackberry> and has offered to give me his plan which is on Telus and has unlimited evenings and weekends at 6pm, caller id, <insert other stuff> and free incoming for 25 a month. I have gotten good service from Rogers, and I don't like to switch, but I need the features so I want to cancel

[shoei]

My (n00b) suggestion:



A riend of mine is <leaving the country/buying a blackberry> and has offered to give me his plan which is on Telus and has unlimited evenings and weekends at 6pm, caller id, <insert other stuff> and free incoming for 25 a month. I have gotten good service from Rogers, and I don't like to switch, but I need the features so I want to cancel
nice not bad lol

[royal]

The deal I have and The deal I will be getting after April 30 ... Which one do I keep??

I have:

250 anytime +25 mins bonus
Free after 6pm
caller id
rogers to rogers
unlimited incoming
unlimited text msging
1000 Canadian LD - $5

$30 + SAF+911 +tax = $43.XX


What I Will Get:
My 5 - Canada Wide(Netork Wide)
250 anytime +25
Free After 6pm
caller id
unlimited incoming
unlimited txt msging
1000 Canadian Long distance

$42 +SAF +911+ Tax = $50.xx

which one would you guys suggest is a better deal ??

[Stylz68]

why dont you go on prepaid:?:
or use a pay phone

I use about 30 minutes of daytime a month, not total - I work 9-5 so I never use it unless it is to shoot off a quick text. I am constantly on it after work though as it is my "home phone" as well.

I do need a plan, and this one definately suits me, as I use a ton of long distance too. Oh the joys of living all over NA, you meet people everywhere.

[brownman87]

but why are you considering 500 minutes when you can get 250 + unlimited inc + 1000LD minutes?

unlimtied incoming really helps.
if you play your cards, you might as well get R2R which will reduce your minute usage even further.

the people you will call, are they mostly bell//telus or what?

thas wut im saying
if u get r2r, and incoming free, that itself is probably more than half your minutes, (local minutes),
so by getting the 250 mins plans, you are essentially getting more mintues than ur 500 minutes.
(unless like i said, no one calls u(so u get no incoming), and all u do is call up telus and bell ppl (that incase u got no friends at rogers)>>>500 mins is da way to go


okay the deal is this usually
25 bucks
250 anytime
free from 6
incoming free
r2r
cid
vm
(i tink some text)
+1000 ld(they might charge u 5 bucks)

ur looking at 30 bucks plus SAF + taxes

[brownman87]

I don't have a groud line phone. I am a young single guy allways on the run, so I prefer to have just a cell phone. That's why the 500 minutes a month is important. I've had monster bills before when I had only 250 minutes. Most of my family lives back home in a different city so I do alot of long distance.

So when I called I knew I needed 500 daytime minutes and a bunch of long distance.

Brownman, what's the best deal you've heard for a 500 day minute, 1000 min LD, free after 6pm type of plan?

The deal I have and The deal I will be getting after April 30 ... Which one do I keep??

I have:

250 anytime +25 mins bonus
Free after 6pm
caller id
rogers to rogers
unlimited incoming
unlimited text msging
1000 Canadian LD - $5

$30 + SAF+911 +tax = $43.XX




thats the deal i am talking about elamo

[elamo]

thats the deal i am talking about elamo

That's a good deal. I see now how the unlimited incoming is huge.


Do you have to sign a contract for that deal?
Can you get a free phone too?

[fishlord]

okay the deal is this usually
25 bucks
250 anytime
free from 6
incoming free
r2r
cid
vm
(i tink some text)
+1000 ld(they might charge u 5 bucks)

ur looking at 30 bucks plus SAF + taxes

100LD

[brownman87]

like the dude above mentioned he had the 1000ld for 50 bucks extra

yep i think u gotta sign a contract
and you might get a free phone depending on ur customer status

[brownman87]

The deal I have and The deal I will be getting after April 30 ... Which one do I keep??

I have:

250 anytime +25 mins bonus
Free after 6pm
caller id
rogers to rogers
unlimited incoming
unlimited text msging
1000 Canadian LD - $5

$30 + SAF+911 +tax = $43.XX


What I Will Get:
My 5 - Canada Wide(Netork Wide)
250 anytime +25
Free After 6pm
caller id
unlimited incoming
unlimited txt msging
1000 Canadian Long distance

$42 +SAF +911+ Tax = $50.xx

which one would you guys suggest is a better deal ??

first one obviously.......
whu cares bout my5 nation wide < u already have 1000ld minutes, u can make loads of calls to them with just that...........

you had unlmited r2r, incoming and 275 mins....<i think thats plenty.

[Mendes]

Just got off the phone

$25 + SAF + 911

250 + 25 Daytime
Weekends/Evenings from 6PM
Rogers to Rogers (36 Months)
Unlimited Text (36 Months)
Call Display and VM (36 Months)
Free Blackberry Pearl

Signed a 3 yr Contract

[brownman87]

Just got off the phone

$25 + SAF + 911

250 + 25 Daytime
Weekends/Evenings from 6PM
Rogers to Rogers (36 Months)
Unlimited Text (36 Months)
Call Display and VM (36 Months)
Free Blackberry Pearl

Signed a 3 yr Contract

get them 2 add incoming

[Mendes]

get them 2 add incoming

I already said yes but im happy. Honestly i dont use my minutes anyways, its all text, email and blackberry messenger.

But ya that woulda been pretty smart of me to ask for hahaha

[brownman87]

I already said yes but im happy. Honestly i dont use my minutes anyways, its all text, email and blackberry messenger.

But ya that woulda been pretty smart of me to ask for hahaha

wut r u waitin for, go back n do it............
ur signin up for 3 years, mite as well
wut if u turn into a pimp or player, u need those mins
and ull luk back & thank the brownman

[1226]

wut r u waitin for, go back n do it............
ur signin up for 3 years, mite as well
wut if u turn into a pimp or player, u need those mins
and ull luk back & thank the brownman

Do you text message all your posts?

[NerV]

Just a quick question for you guys. I have R2R and 275 DT min. Does this mean that when I'm calling someone who's on rogers and his cell # is local, I don't use a single minute from those 275 DT?

Thanks.

[BootsJessie]

Just a quick question for you guys. I have R2R and 275 DT min. Does this mean that when I'm calling someone who's on rogers and his cell # is local, I don't use a single minute from those 275 DT?

Thanks.

That is correct

[BootsJessie]

Do you text message all your posts?

:lol:

[brownman87]

:lol:

im bored at home,
i have to study for accouting exam and im procastinating.
tell me sumthing better to do

[elamo]

OK, So I called back. I have a better deal now!! I had to call 4 times though :S, but on the 4th service rep, they gave me pretty much the same deal you guys are talking about.

250 Daytime Minutes
Free after 6pm and weekends
Unlimited Incoming
Call Display
Voicemail
100 Long Distance.

So the plan costs 25$ + SAF + 911 + tax = $36.67

Evertime I called the same plan got more and more expensive. I was getting so mad that the price actually rose with every call. (I guess every Rep can make different deals.) So on the 4th time I was genuinely pissed and was going to cancel, and just say "**** it, I'm going to Bell, I dont care If i pay 20$ more per month". So I tell the new guy: "i want to cancel and I don't want to talk about it, just cancel my service". I guess he could tell I was genuinely pissed and he gave me a real good deal right away.

So in the end, I'll be paying 36$ a month for more than enough wireless service. I doubt I will ever go over the limit with this.


Thanks Brownman

[IceQue]

OK, So I called back. I have a better deal now!! I had to call 4 times though :S, but on the 4th service rep, they gave me pretty much the same deal you guys are talking about.

250 Daytime Minutes
Free after 6pm and weekends
Unlimited Incoming
Call Display
Voicemail
100 Long Distance.

So the plan costs 25$ + SAF + 911 + tax = $36.67

Evertime I called the same plan got more and more expensive. I was getting so mad that the price actually rose with every call. (I guess every Rep can make different deals.) So on the 4th time I was genuinely pissed and was going to cancel, and just say "**** it, I'm going to Bell, I dont care If i pay 20$ more per month". So I tell the new guy: "i want to cancel and I don't want to talk about it, just cancel my service". I guess he could tell I was genuinely pissed and he gave me a real good deal right away.

So in the end, I'll be paying 36$ a month for more than enough wireless service. I doubt I will ever go over the limit with this.


Thanks Brownman

Alright plan I guesss, You should call back and get R2R thrown in there for free though. and tell them give you the 10$ commucation pkg instead and credit that, instead of crediting the voicemail and CID seperatly

[NerV]

Just a quick question for you guys. I have R2R and 275 DT min. Does this mean that when I'm calling someone who's on rogers and his cell # is local, I don't use a single minute from those 275 DT?

Thanks.

That is correct

Ok. Thanks. Does count for both incoming/outgoing calls?

[IceQue]

FYI 1-888-936-7283 is going to be decommissioned in the next couple of weeks.

[IceQue]

Ok. Thanks. Does count for both incoming/outgoing calls?

YES

check www.rogers.com for basic info like that.

[fishlord]

im bored at home,
i have to study for accouting exam and im procastinating.
tell me sumthing better to do

Study for your accounting exam

[locodawg]

FYI 1-888-936-7283 is going to be decommissioned in the next couple of weeks.

so retention will be gone?

[brownman87]

OK, So I called back. I have a better deal now!! I had to call 4 times though :S, but on the 4th service rep, they gave me pretty much the same deal you guys are talking about.

250 Daytime Minutes
Free after 6pm and weekends
Unlimited Incoming
Call Display
Voicemail
100 Long Distance.

So the plan costs 25$ + SAF + 911 + tax = $36.67

Evertime I called the same plan got more and more expensive. I was getting so mad that the price actually rose with every call. (I guess every Rep can make different deals.) So on the 4th time I was genuinely pissed and was going to cancel, and just say "**** it, I'm going to Bell, I dont care If i pay 20$ more per month". So I tell the new guy: "i want to cancel and I don't want to talk about it, just cancel my service". I guess he could tell I was genuinely pissed and he gave me a real good deal right away.

So in the end, I'll be paying 36$ a month for more than enough wireless service. I doubt I will ever go over the limit with this.


Thanks Brownman

brownman is still not please, a true deciphel of the brownman wud have came back with a rogers appreciation chek..
im just kiddin
u did well, there is always gonna be sumbody wid a better plan than you
u did well







and a note to the other guy........i just started study for the exam, breeze through 3 modules ....wish the brownman luck

[tilhasbb]

250min + 25Bonus
unlimited evenings and weekends after 5
Unlimited incomming
R2R
20$ Communication Package
100 LD minutes
Detail Billing
3 months unlimited


27+20+10+5 - 30 + 6.95 + .5 = 39.45 + tax = 44.57$

Could I have gotten anything better?

[IceQue]

250min + 25Bonus
unlimited evenings and weekends after 5
Unlimited incomming
R2R
20$ Communication Package
100 LD minutes
Detail Billing
3 months unlimited


27+20+10+5 - 30 + 6.95 + .5 = 39.45 + tax = 44.57$

Could I have gotten anything better?

have the exact same thing but mine is cheaper =) and I have 1000 LD mins
its called the max air plans

[sahilz]

FYI 1-888-936-7283 is going to be decommissioned in the next couple of weeks.

So who is going to be 'retention' then?

[sipjd64]

hi i am going to sign up for a 3 year contract with rogers

how much would that plan cost:


Unlimited incoming calls
unlimited local call/weekend free @ 6pm - 8am
R2R and R2F
at least 500 txt message / month

i need those 4 at least, can you guys tell me approx. how much this plan is going to cost and can i deal with them?


thanks alot guys

[brownman87]

hi i am going to sign up for a 3 year contract with rogers

how much would that plan cost:


Unlimited incoming calls
unlimited local call/weekend free @ 6pm - 8am
R2R and R2F
at least 500 txt message / month

i need those 4 at least, can you guys tell me approx. how much this plan is going to cost and can i deal with them?


thanks alot guys
if ur a brand new customer u can forget gettin it.

otherwise
25 or 30 plus saf and other fees

[Lulz]

So who is going to be 'retention' then?


...the number will be canceled, not the department:rolleyes: :rolleyes:

you will still be able to reach them by calling 611

[Mendesb]

as brownman said..

there will always be some plan better than yours.. so technically you can always do better..

[brownman87]

as brownman said..

there will always be some plan better than yours.. so technically you can always do better..

if you see somebody who has more than you ..... ie. has something like ringtrax or name display(different from cid)<< there is no point in fussing about it
just go for what you want, what the other guy has fit his needs (maybe he needs ringtax be in ballin mode:D lol)

neway, if you dont need a feature, dont fuss about not having it, and by callin in t many times will just get notes put onto ur account

ie. if you have no friends on rogers , there is no point in u having it

or figure out wut u need and go for that, dont try to compete with others

[tilhasbb]

have the exact same thing but mine is cheaper =) and I have 1000 LD mins
its called the max air plans

max air plans?
Whats your plan ?

[moko]

I called them about a week ago to ask for 1000LD for $5 bucks, but the guy told me that it's no longer available. Well, really I was calling just to get my bill reduced, hehe.

I had
200 Daytime
Unlimited Eve/Wknd starting 6 pm
$11 Value pack
R2R
for 26 +SAF+911+tax = ~37ish..

I was hoping he'll throw in another $5-$10 good will credit.. lol

Well in the end he replaced the $11 value pack with the $20 dollar one and gave me $10 dollar credit. I'm pretty sure I didnt sign a new contract, I did not say a word about signing a new contract.

Can you check from Rogers.com to see if you have any contract left?
What did u guy say to get that 1000LD?

What happened to my $10 good will credit (I already have $15 credit to start with) if I switch back to $11 dollar pack + 1000LD?
Will I lose the credit or will it stay intact to my account?

[FrugalTrader]

Just got off the phone with customer relations:

250min
unlimited starting @ 6pm
caller id/vm
125 txt messages
100 min long distance

$21/mo + saf + 911 + tax

[brownman87]

Just got off the phone with customer relations:

250min
unlimited starting @ 6pm
caller id/vm
125 txt messages
100 min long distance

$21/mo + saf + 911 + tax

really sucks.

shudve gotta incoming or atleast r2r

[Duuuuude]

I have 2 months left on my contract (9 year customer) and I just called Rogers CR to see what kind of deal they could offer me compared to Bell's HTC Touch price/deal.

He basically said he could sell the HTC Touch for any less than $224 and the K850 for $199. He said "Thanks for being a customer for 9 years" and didn't do a thing to even try to keep a long-time customer. I think I am done with Rogers...

I have to speak again with Bell to get a decent HTC touch/Unlimited internet deal.

[Kaitlyn]

I have 2 months left on my contract (9 year customer) and I just called Rogers CR to see what kind of deal they could offer me compared to Bell's HTC Touch price/deal.

He basically said he could sell the HTC Touch for any less than $224 and the K850 for $199. He said "Thanks for being a customer for 9 years" and didn't do a thing to even try to keep a long-time customer. I think I am done with Rogers...

I have to speak again with Bell to get a decent HTC touch/Unlimited internet deal.

EVERYONE including customer service supervisor would not go below $350 (+$50 rebate) on a 3year contract.. Even from a supervisor who ended up calling me!

And I was fed up, and later I believe a girl in retentions offered $224. She was extremely helpful and I really do believe she couldn't offer it lower than that. What she did do, however, was add a recurring credit on my account for 4 months which offset the price.

[Defy_all_rulz]

Thank u to everyone here.I was on the horrible megatime $25 plan but managed to get the $21 plan with unlimited incoming (no LD minutes though.)

To those who get cranky reps.............hang in there.If I can negotiate this plan anyone can.Of my 3 tries I was twice told that they couldnt give me anything additional except maybe add CID for a year on that mega time plan.When I mentioned the $21 plan the rep said she highly doubts Rogers/Bell gave that plan to anyone.(omg).

The third rep I got was very accomodating and definitely more helpful than anyone I've talked to so far.She atleast offered me the $21 plan and I took it.She did however kept saying we havent generated enough revenue to give us credits etc etc.I mean i'm on the most horrible 50 daytimemin /$25 plan for sooooooo long and a very bad phone,am I not a customer giving them money every month.............what more revenue do they want from me.

BUt happy ending to my calls to retention and god bless RFD.:cheesygri

[Francis21]

I think this is pretty good, but let me know if you guys think or if I could do better...

250 Daytime Minutes
Unlimited W/E @6pm
Caller ID
Voicemail
125 Text messages
1000 CND LD minutes

Total (with SAF, 911, Taxes, etc) ---> $23.57

*Note - I can take the 1000 Minutes LD off and get free 100 LD minutes, and it would bring my total down to $19.59 after tax and SAF, etc.

[moko]

I think this is pretty good, but let me know if you guys think or if I could do better...

250 Daytime Minutes
Unlimited W/E @6pm
Caller ID
Voicemail
125 Text messages
1000 CND LD minutes

Total (with SAF, 911, Taxes, etc) ---> $23.57

*Note - I can take the 1000 Minutes LD off and get free 100 LD minutes, and it would bring my total down to $19.59 after tax and SAF, etc.

Dayummm, that's an awesome plan!!
You basically pay 10-12 bucks for the plan. How did u get them to offer you that?

[Defy_all_rulz]

I think this is pretty good, but let me know if you guys think or if I could do better...

250 Daytime Minutes
Unlimited W/E @6pm
Caller ID
Voicemail
125 Text messages
1000 CND LD minutes

Total (with SAF, 911, Taxes, etc) ---> $23.57

*Note - I can take the 1000 Minutes LD off and get free 100 LD minutes, and it would bring my total down to $19.59 after tax and SAF, etc.

Ooooooooooo quit bragging.I think it looks good esp. if wanted more LD minutes.They compensated the unlimited incoming/r2r for 1000 LD for you .Great plan.

[Duuuuude]

EVERYONE including customer service supervisor would not go below $350 (+$50 rebate) on a 3year contract.. Even from a supervisor who ended up calling me!

And I was fed up, and later I believe a girl in retentions offered $224. She was extremely helpful and I really do believe she couldn't offer it lower than that. What she did do, however, was add a recurring credit on my account for 4 months which offset the price.

Could you tell me what you ended up paying for your phone/plan? I might give Rogers another shot at this if your deal was decent enough. Thanks.

[T-Man]

I'm not a Rogers Wireless customer...yet. I visited a Wireless Wave booth, and the offer was:

Through corporate rate:

200min
Evenings and weekends @ 8pm
C.I.D/V.M

No Activation Fee

$23.... I think thats before tax/S.A.F. If they had included R2R, unlimited incoming, I would have accepted on the spot. I wonder if I could call Retentions anyways, and see if they'll throw in those 2 extra features.....

[Kaitlyn]

I'm not a Rogers Wireless customer...yet. I visited a Wireless Wave booth, and the offer was:

Through corporate rate:

200min
Evenings and weekends @ 8pm
C.I.D/V.M

No Activation Fee

$23.... I think thats before tax/S.A.F. If they had included R2R, unlimited incoming, I would have accepted on the spot. I wonder if I could call Retentions anyways, and see if they'll throw in those 2 extra features.....

Retentions is for existing customers. Don't even think you'll be able to get that on a newly signed contract. Get what you can now and see what you can change down the road

[T-Man]

Retentions is for existing customers. Don't even think you'll be able to get that on a newly signed contract. Get what you can now and see what you can change down the road


Mam!, Yes Man!, I will go straight back to Wireless Wave and signed up with them on their offer then, thank you Mam! :cheesygri .

(I do have Rogers Cable and Rogers Home phone if it makes you feel any better. I'm slowly migrating away from Bell)

[tilhasbb]

.

[Shakkan]

I think this is pretty good, but let me know if you guys think or if I could do better...

250 Daytime Minutes
Unlimited W/E @6pm
Caller ID
Voicemail
125 Text messages
1000 CND LD minutes

Total (with SAF, 911, Taxes, etc) ---> $23.57

*Note - I can take the 1000 Minutes LD off and get free 100 LD minutes, and it would bring my total down to $19.59 after tax and SAF, etc.

You were asked a question by moko (right after your post). Please answer it and contribute to the community instead of just bragging. You KNOW that it is a great deal.

I'm sick of people posting their ridiculous plans and then never reply again to questions addressed to them. You got a plan where Rogers is losing money? Great for you but please don't waste any more bandwidth if you're not going to contribute. :mad:

</ENDOFRANT> :D

[SENSEI]

Wow, take it easy :D

The guy is expected to answer within 2 hours of his original post? He does only have 2 posts to his name, so who knows when he'll be back on.

Maybe a Rogers employee just stirring up the pot....:?:

[Shakkan]

Maybe a Rogers employee just stirring up the pot....:?:

I hope you're not talking about me...

[HotDealsRock]

Crap... I just got my bill and I dont know what my plan is looking at this thing now... Is it after 5 6 7 8 9 pm??
I cant see from my detail billing since its last months ( i know since its per second and now its per minute)


my first bill after i renewed my contract was like that too.. but then the next bill was fixed...
you could call them to get it fixed...just hope the csr is not anal..

[tilhasbb]

What bugs me the most is I had 30$ credits... now its only 20$ !!!
But I have a 20$ plan not 25$+2$....
I'll wait till next bill I guess, since i have detailed billing I can check if its after 5 or 6.
Thanks

[SENSEI]

I hope you're not talking about me...

Sorry Shakkan, I was referring to Francis21

[brownman87]

I hope you're not talking about me...

buddy u got problems urself eh
ppl do have lives u know, rather than reply, he probably wasnt aware of it
he is a newbie, cut his some slack

[bubble.tea]

Crap... I just got my bill and I dont know what my plan is looking at this thing now... Is it after 5 6 7 8 9 pm??...

what's so difficult? you are paying $20, so you have chosen the cheapest option ~ IE 8pm.

[Francis21]

You were asked a question by moko (right after your post). Please answer it and contribute to the community instead of just bragging. You KNOW that it is a great deal.

I'm sick of people posting their ridiculous plans and then never reply again to questions addressed to them. You got a plan where Rogers is losing money? Great for you but please don't waste any more bandwidth if you're not going to contribute. :mad:

</ENDOFRANT> :D

You need to calm down. Take it easy. I dont check this thing every 10 minutes like you probably do, and I didnt get any messages that showed that anyone replied....and Im not bragging, and no, I dont KNOW that its GREAT because I rather have the free incoming....

Anyway, to all the people that are curious (and arent jerks like this guy above)

All it takes is sucking up. I always start with asking the reps name, where they are based, etc. etc - always get to talking about something on tv, make them LAUGH

Then I get them to look at something for me, and remain extremely polite. About 5 minutes in, before they help me in finding a good option or price - I ALWAYS tell them I want to speak to their manager afterwards, because they are doing an excellent job in helping me....this always leads them to go above and beyond, because THEY KNOW Im gonna give them a good referral and what not.

After some talking, they give me the options, I decline - keep going till I get what I know is good. I took a lot of time to get what I wanted. This plan was something I worked on for about a year or so....calling in to diff people. Once you get someone stupid or willing to give you something good, take it advantage of it!

I have done this for my entire family, and for about 12 friends. Which makes me an authorized user on about 15 peoples accounts. This also helps, becuase sometimes I tell them I am a manager at a company, and throw out some numbers to the rep to compare (ie: "One of my 'employees' has this plan - I want this to be the exact same for this person/phone number') After they see that another CSR has given credits, they will hook it up for whoever across the board.

I must tell you though, my plan is probably the best out of all my friends in that I have $25 in credits a month, and can take my plan anywhere in Canada if I move. (Which is really amazing about Customer Relation plans - you dont need to switch price points if you move to a bigger city. I got my plan in Winnipeg, switched it to Calgary...now Im moving to Toronto, no problems). Ask the Rep to put a notation on your account that says your plan is fully transferrable to a diff city.

Also - You must remember to ALWAYS get the customer reps name, employee ID, and date you talked to them. Everytime I talk to Rogers, I email myself with all the details of everything that was offered and with the rep I spoke to. No way they can slip a fast one by you then.

Oh, and if you do get a rep that is amazing/stupid/hooks you up with a brilliant plan - KEEP HIM/ HER ON THE PHONE OR ASK THEM IF THERE IS ANYWAY IN CONTACTING THEM AGAIN. They will usually say no, but the odd time they will give you an email address, and when you call in again, you can ask for that specific rep to give you a call. In some cases, I just kept the rep on the phone while I called my friends from my home phone, then conferenced them into the line so they could also take "Advantage" of the stupidity/willingness/whatever you call it.

Thats about it - hope it made sense.

If you have questions, message me or something...why doesnt RFD tell me when someone replied to my post?

[Francis21]

buddy u got problems urself eh
ppl do have lives u know, rather than reply, he probably wasnt aware of it
he is a newbie, cut his some slack

Thanks to Sensei and Brownman for getting my back on that one!

[tilhasbb]

what's so difficult? you are paying $20, so you have chosen the cheapest option ~ IE 8pm.

Argg.. I asked for After 5pm !! thats what the rep told me. So i guess i have to call back.
7$ a month more...

[NerV]

Mam!, Yes Man!, I will go straight back to Wireless Wave and signed up with them on their offer then, thank you Mam! :cheesygri .

(I do have Rogers Cable and Rogers Home phone if it makes you feel any better. I'm slowly migrating away from Bell)

I've seen posts where people stated that they got new contracts by calling directly Retentions department.

[Mendesb]

I've seen posts where people stated that they got new contracts by calling directly Retentions department.

ive done it myself.

But typically going into stores such as WW allows you to get Corp plans if u pay the guy.. also better deals on phones. such as Free W580 if u sign up @ Future Shop

[shopper-X]

I've seen posts where people stated that they got new contracts by calling directly Retentions department.

ive done it myself.

But typically going into stores such as WW allows you to get Corp plans if u pay the guy.. also better deals on phones. such as Free W580 if u sign up @ Future Shop

I've signed two different brand new accounts with Retentions and helped another person sign up two accounts with Retenions.

One way is to enter someones Rogers Wireless number and say cancel service and when you get a retentions rep give your information. When the account details you give do not match just say, "oh, how did I get here". :lol:

[clevelandindians]

FYI 1-888-936-7283 is going to be decommissioned in the next couple of weeks.


so wait......... no more retention plan???

[shopper-X]

so wait......... no more retention plan???

No, you just have to go through the menus when calling *611 and the 1-800 number.

[T-Man]

so wait......... no more retention plan???

I think it just means the number will be changed, as its probably too well known...maybe?

The retention department (or whatever new name they come up with) will still be there. Somebody correct me if I'm wrong?

[silva95teg]

I have no idea what is going on with my plan, it changes on the 26th and under pending change it says this ....

MY5 35 - $35.00
Additional Minute Rate - $0.35

Target Message Tag - $0.00
Target Message Tag - $0.00
Tenure Reward - 10 min Bonus
Goodwill 25 Minute Credit
CIBC Bonus Airtime 100 min
Local Airtime Bonus
Local Airtime Bonus
Unlimited Incoming Calls Opt.
Local Airtime Bonus
50 Minute Bonus
5PM Early Eve. Calling Option
6PM Early Eve. Calling Option
150 Weekday Minutes
Unlimited Eve/Wknd Minutes
100 Bonus Minutes
Unl. Local Calls 3 Mths


--------------------------------------------------------------------------------

Additional Services
Partial Detail Billing
Call Forward/Trans.Pay Per Use
MY5 + Canada Wide


I wasnt looking for anything crazy, just the my five plan with the essential pack included. ?? Also i didnt realize i lost detailed billing and call forwarding, are there normally extra charges for those ?

[brownman87]

I dont check this thing every 10 minutes like you probably do, and I didnt get any messages that showed that anyone replied....and Im not bragging, and no, I dont KNOW that its GREAT because I rather have the free incoming....


lmao, nice one

[need4greed]

I am a new customer and have no history with Rogers wireless (unless you count being a customer 10 years ago).

I have called and called and got no where other than the stardard "Off the pamplet" plan. I spoke to the general line, the retention group, the businss solution group (my company has a corp plan) but the plans are just terrible. The only thing they kept telling me is 1) I'm eligble for a family plan and get 5 cell phone for free, even though I repeatedly told him I live my myself, and 2) I can get a great deal on a new handset, but in my case I already have a new GSM phone.

I asked if I can take the discount I would've gotten for the new handset as a credit spread over 36 months term. They said no. They said they're afraid that once I have the credit (approx $5/mth), I'll call back in a month and ask to get a new phone at a discount.

I'm out of idea on what to do. As a new customer, can I really not get on a better plan?

[kcorscadden]

I'm out of idea on what to do. As a new customer, can I really not get on a better plan?

If you are a brand spanking new customer, did you really expect them to roll out the red carpet for you?

You haven't made them any significant $$$ yet, so if you leave them it is no big deal to them as you are not a huge loss to them as of right now. If you had been a customer for a few yrs, then that would be different as they would be able to see how much "value" you have?

You are also probably locked into a contract, right? If so, there is no incentive for them to give you anything as they know they will be receiving $$$ for the duration of the contract unless you pay the ETF.

Sorry to say it, but you are pretty much screwed. You have a couple of options still:

1) Accept the offer they have made to you and then try and improve it 6 months later.
2) Keep trying to get something better.
3) Pay the ETF and go elsewhere.

[need4greed]

Perhaps I should clarify by saying I haven't signed up with Rogers yet. I've been with Bell for 10 years (have a great great plan) but want to move to Rogers because of a new GSM WinMobile device I received as a gift. I thought that the opportunity to take sign up a long term Bell customer is incentive enough for them to offer something better than the default.

If you are a brand spanking new customer, did you really expect them to roll out the red carpet for you?

You haven't made them any significant $$$ yet, so if you leave them it is no big deal to them as you are not a huge loss to them as of right now. If you had been a customer for a few yrs, then that would be different as they would be able to see how much "value" you have?

You are also probably locked into a contract, right? If so, there is no incentive for them to give you anything as they know they will be receiving $$$ for the duration of the contract unless you pay the ETF.

Sorry to say it, but you are pretty much screwed. You have a couple of options still:

1) Accept the offer they have made to you and then try and improve it 6 months later.
2) Keep trying to get something better.
3) Pay the ETF and go elsewhere.

[st7860]

Perhaps I should clarify by saying I haven't signed up with Rogers yet. I've been with Bell for 10 years (have a great great plan) but want to move to Rogers because of a new GSM WinMobile device I received as a gift. I thought that the opportunity to take sign up a long term Bell customer is incentive enough for them to offer something better than the default.

find someone in your city that's giving away a rogers plan, take it over, THEN call retentions for a better plan.

[Shakkan]

You need to calm down. Take it easy. I dont check this thing every 10 minutes like you probably do, and I didnt get any messages that showed that anyone replied....and Im not bragging, and no, I dont KNOW that its GREAT because I rather have the free incoming....

My mistake for jumping to conclusions too fast. It's been literally months I didn't look at this thread but everytime I did before, there would be some people posting their ridiculous plans just for bragging rights, without having the intent to help newbies who seek better plans.

If you look at Rogers website and see how much it "officially" costs for what you have, you'd realize how great it is. Good for you. I have a plan a tad more expensive than you for the same thing, with which I am satisfied. The way to proceed is exactly as you described above. I was a Bell customer just before my 1st contract with Rogers (still active) but I'm about to call Rogers back to get something similar to you (small decrease in price), hence why I started looking at this thread again.

Anyway, to all the people that are curious (and arent jerks like this guy above)

I made a mistake by jumping to conclusions too fast on your case and I apologize for that, but note that I didn't get "personal". Don't fall in that trap as it is no better. =)


If you have questions, message me or something...why doesnt RFD tell me when someone replied to my post?

You can subscribe to the thread, but it will notify you everytime there is a new post regardless if it's directed to you or not. Not worth it for a thread THAT big.

[kcorscadden]

Perhaps I should clarify by saying I haven't signed up with Rogers yet. I've been with Bell for 10 years (have a great great plan) but want to move to Rogers because of a new GSM WinMobile device I received as a gift. I thought that the opportunity to take sign up a long term Bell customer is incentive enough for them to offer something better than the default.

So you aren't even a customer yet, but you are already trying to get a retention plan? All I can say is good luck getting anything from them. I am surprised they even talked to you. They would love to take a Bell customer but not a loss of revenue. Believe it or not, Rogers does take a slight loss with retention plans.

find someone in your city that's giving away a rogers plan, take it over, THEN call retentions for a better plan.

+1

This is the best route to take, but doesn't necessarily work every time.

[casperr]

Hot deals for Rogers and Fido customers, free local and international texts

http://www.howardforums.com/showthread.php?t=1354646

[need4greed]

find someone in your city that's giving away a rogers plan, take it over, THEN call retentions for a better plan.

If you take over a plan, do you have to keep the original number also? I prefer to keep my existing number.

[Lulz]

If you take over a plan, do you have to keep the original number also? I prefer to keep my existing number.

you have an option of keeping the same number, or getting a new number.

you can not substitute your own number

[shoei]

If you are a brand spanking new customer, did you really expect them to roll out the red carpet for you?

You haven't made them any significant $$$ yet, so if you leave them it is no big deal to them as you are not a huge loss to them as of right now. If you had been a customer for a few yrs, then that would be different as they would be able to see how much "value" you have?

You are also probably locked into a contract, right? If so, there is no incentive for them to give you anything as they know they will be receiving $$$ for the duration of the contract unless you pay the ETF.

Sorry to say it, but you are pretty much screwed. You have a couple of options still:

1) Accept the offer they have made to you and then try and improve it 6 months later.
2) Keep trying to get something better.
3) Pay the ETF and go elsewhere.

Depends on the rep imo. My friend signed a 3yr with the basic $25 and after the 3 month promotion of unlmted local calling and call id and text was up he called in and said that his bill was too high for what he was getting so they gave him a rententions plan which was

200-250 daytime
ulmted evenings/wkends @6pm
call id
voicemail
unlmted text ($10 credit)
and a bb aswell..

[kcorscadden]

Depends on the rep imo. My friend signed a 3yr with the basic $25 and after the 3 month promotion of unlmted local calling and call id and text was up he called in and said that his bill was too high for what he was getting so they gave him a rententions plan which was

200-250 daytime
ulmted evenings/wkends @6pm
call id
voicemail
unlmted text ($10 credit)
and a bb aswell..

True it does depend on the rep, but your friend technically had 3 months under his/her belt which helped. The OP is not even a Rogers customer yet and is trying to get a retention plan already.

9 times out of 10 you will get a good retention plan depending on:

1) How long you have been a customer. The longer the better obviously.
2) How profitable you are to Rogers. Are they willing to let you go or are you worth it to them?
3) How far into the contract are you. I have found that you have the most leverage when you are nearing the end or are out of contract.

However, like you said it does all depend on the rep you get.

[shoei]

True it does depend on the rep, but your friend technically had 3 months under his/her belt which helped. The OP is not even a Rogers customer yet and is trying to get a retention plan already.

9 times out of 10 you will get a good retention plan depending on:

1) How long you have been a customer. The longer the better obviously.
2) How profitable you are to Rogers. Are they willing to let you go or are you worth it to them?
3) How far into the contract are you. I have found that you have the most leverage when you are nearing the end or are out of contract.

However, like you said it does all depend on the rep you get.
+1 :cheesygri

[Mendesb]

I am a new customer and have no history with Rogers wireless (unless you count being a customer 10 years ago).

I have called and called and got no where other than the stardard "Off the pamplet" plan. I spoke to the general line, the retention group, the businss solution group (my company has a corp plan) but the plans are just terrible. The only thing they kept telling me is 1) I'm eligble for a family plan and get 5 cell phone for free, even though I repeatedly told him I live my myself, and 2) I can get a great deal on a new handset, but in my case I already have a new GSM phone.

I asked if I can take the discount I would've gotten for the new handset as a credit spread over 36 months term. They said no. They said they're afraid that once I have the credit (approx $5/mth), I'll call back in a month and ask to get a new phone at a discount.

I'm out of idea on what to do. As a new customer, can I really not get on a better plan?
yes u can get a retention plan as ive done it myself enuf times.

If you are a brand spanking new customer, did you really expect them to roll out the red carpet for you?

You haven't made them any significant $$$ yet, so if you leave them it is no big deal to them as you are not a huge loss to them as of right now. If you had been a customer for a few yrs, then that would be different as they would be able to see how much "value" you have?

You are also probably locked into a contract, right? If so, there is no incentive for them to give you anything as they know they will be receiving $$$ for the duration of the contract unless you pay the ETF.

Sorry to say it, but you are pretty much screwed. You have a couple of options still:

1) Accept the offer they have made to you and then try and improve it 6 months later.
2) Keep trying to get something better.
3) Pay the ETF and go elsewhere.
wth are u talkin abt dude?
Perhaps I should clarify by saying I haven't signed up with Rogers yet. I've been with Bell for 10 years (have a great great plan) but want to move to Rogers because of a new GSM WinMobile device I received as a gift. I thought that the opportunity to take sign up a long term Bell customer is incentive enough for them to offer something better than the default.
well u can always sell ur phone.. if u dun like it
find someone in your city that's giving away a rogers plan, take it over, THEN call retentions for a better plan.
great idea!! doesnt evn have to be in same city really, just ensure that theres no balance on the account. rogers carries over the balance if one, while fido doesnt
So you aren't even a customer yet, but you are already trying to get a retention plan? All I can say is good luck getting anything from them. I am surprised they even talked to you. They would love to take a Bell customer but not a loss of revenue. Believe it or not, Rogers does take a slight loss with retention plans.



+1

This is the best route to take, but doesn't necessarily work every time.
a slight loss? are u kiddin me? some retention plans might.. but most of them dont..
If you take over a plan, do you have to keep the original number also? I prefer to keep my existing number.

you have an option of keeping the same number, or getting a new number.

you can not substitute your own number

[kmchow]

Tried 2X already, client since '99. Currently have a Family Plan for $35 for my parents Can't seem to get the price any lower than standard $20 retention plan (each line)

Based on call volume, PAYGO looks like the only option. I would renew my contract for another 3 years no hesitation if they would match the Koodo $20 plan.

Was told the $17.50 has ended Mar31/08 for now, no replacement plan announced yet.

They have an Emergency Plan at $8/month + SAF+911 that includes 40 minutes, add'l minutes are 50 cents. But going on that will mean no more phone subsidy. That's the closest to the Koodo $15 plan which gives 50 minutes and 50 text messages.

Guess I'll try monthly until the plan expires in Aug/08.

[bubble.tea]

Argg.. I asked for After 5pm !! thats what the rep told me. So i guess i have to call back.
7$ a month more...

if you are getting the FOS bonus with your term renewal...leave it off., come 3 months, THEN ask for it to be added. Why pay more when you already have unlim?

[Nermal]

if you are getting the FOS bonus with your term renewal...leave it off., come 3 months, THEN ask for it to be added. Why pay more when you already have unlim?

Wow, I haven't heard the term FOS in ages. That's hardcore oldskewl.

[bubble.tea]

Wow, I haven't heard the term FOS in ages. That's hardcore oldskewl.
I iz what I iz.

[goleafsgo1]

Thanks to this thread, I converted my prepaid account into postpaid account with the following plan:

$25/month + SAF and taxes
250 daytime
ultd even/weekends 6 PM
text messaging/voicemail/caller id
1000 long distance mins

[zweinstein]

Thanks to this thread, I converted my prepaid account into postpaid account with the following plan:

$25/month + SAF and taxes
250 daytime
ultd even/weekends 6 PM
text messaging/voicemail/caller id
1000 long distance mins

Is that unlimited text messaging included in your plan?

[bigasif]

Is that unlimited text messaging included in your plan?

I'm guessing it's that value pack with 125 text/Call ID/VoiceMail (regularly $11 I believe?)...

but correct me if I'm wrong...

[Mendesb]

Tried 2X already, client since '99. Currently have a Family Plan for $35 for my parents Can't seem to get the price any lower than standard $20 retention plan (each line)

Based on call volume, PAYGO looks like the only option. I would renew my contract for another 3 years no hesitation if they would match the Koodo $20 plan.

Was told the $17.50 has ended Mar31/08 for now, no replacement plan announced yet.

They have an Emergency Plan at $8/month + SAF+911 that includes 40 minutes, add'l minutes are 50 cents. But going on that will mean no more phone subsidy. That's the closest to the Koodo $15 plan which gives 50 minutes and 50 text messages.

Guess I'll try monthly until the plan expires in Aug/08.

u can take them off familly plan nd go month-month for now if u like, then call again in a month or so and try to get a better plan

[tmleafs26]

Hi guys,

Through lots of hard work and lots of calls i have a pretty sweet plan with rogers. I have $20 in credits and i have the $10 txt messaging plan and the $11 value pack. If I go online and get rid of the two plans i have and switch it to the $20 communication pack (which now has unlimited browsing), will I lose the $20 in credits I get? Are the credits matched to the wireless essentials (txt messaging plan and value pack), essentially I want to do the switch online, since I get both free now anyways with the $20 in credits, will I lose those credits if I cancel the two things I get free and switch it to the $20 value pack?
Thanks

[shopper-X]

Hi guys,

Through lots of hard work and lots of calls i have a pretty sweet plan with rogers. I have $20 in credits and i have the $10 txt messaging plan and the $11 value pack. If I go online and get rid of the two plans i have and switch it to the $20 communication pack (which now has unlimited browsing), will I lose the $20 in credits I get? Are the credits matched to the wireless essentials (txt messaging plan and value pack), essentially I want to do the switch online, since I get both free now anyways with the $20 in credits, will I lose those credits if I cancel the two things I get free and switch it to the $20 value pack?
Thanks

The rep usually makes notes that reoccurring credits are given because of certain essentials. Removing or changing a credited essential will most likely remove credit if done online or by a regular CSR. It's best to go back to the retentions group if you want to change an essential and apply the credit to another essential.

[Wantoknow]

Really? $17.3 Telus has ended?

Tried 2X already, client since '99. Currently have a Family Plan for $35 for my parents Can't seem to get the price any lower than standard $20 retention plan (each line)

Based on call volume, PAYGO looks like the only option. I would renew my contract for another 3 years no hesitation if they would match the Koodo $20 plan.

Was told the $17.50 has ended Mar31/08 for now, no replacement plan announced yet.

They have an Emergency Plan at $8/month + SAF+911 that includes 40 minutes, add'l minutes are 50 cents. But going on that will mean no more phone subsidy. That's the closest to the Koodo $15 plan which gives 50 minutes and 50 text messages.

Guess I'll try monthly until the plan expires in Aug/08.

[mlc2000]

Is this a good rate?

I called Retention this morning.

500 minutes + bonus 200
Unlimited Incoming
1000 Free LD
Unlimited Evenings/Wkends at 6pm
CID
VM
200 Text Messages
$51/mo + SAF + 911

-first lower the price-its like 60 bocks after all the b.s, thats how much both my fodo&rogers comess 2

-well network callin or r2r is a good option

Thanks , I just squeezed R2R out of them for free.

[Kaitlyn]

I couldn't find any pricing information on Rogers' website... what is, if any, the price difference between Rogers2Rogers and Network Calling?

[mizermalice]

I couldn't find any pricing information on Rogers' website... what is, if any, the price difference between Rogers2Rogers and Network Calling?

i believe network calling includes fido, and rogers2rogers is just rogers.

someone correct me if im wrong

[Kaitlyn]

i believe network calling includes fido, and rogers2rogers is just rogers.

someone correct me if im wrong

thanks... but I asked about price difference :)

[NerV]

I don't think I've ever seen anyone paying for this. I assume they are bonuses. I might be wrong though.

[johnyc]

Hey all just wondering what kind of pull I can expect with rogers. I'm near the end of a 3 yr contract (been paying roughly $50, for unlim incoming 200 daymin, standard voice mail, txt msg pack).

I've had the same original razr since singing up too, ive never upgraded.
How much can I expect for a HUP?

Is there such a plan as just unlimited daytime mins, or what's the best solution for a heavy daytime min user?

Thanks for any help!

[litebrite]

Depends on the rep imo. My friend signed a 3yr with the basic $25 and after the 3 month promotion of unlmted local calling and call id and text was up he called in and said that his bill was too high for what he was getting so they gave him a rententions plan which was

200-250 daytime
ulmted evenings/wkends @6pm
call id
voicemail
unlmted text ($10 credit)
and a bb aswell..

What's the leverage people use while trying to negotiate a better plan after 6 months, if they're still under contract w/ Rogers? That's what I'm stuck on... they don't have to give you a retention plan if you're locked in for a 3 yr contract? Those ppl wouldn't be as inclined to leave as someone whose contract is done I suppose? :confused: Sorry, someone please explain?

[brownman87]

What's the leverage people use while trying to negotiate a better plan after 6 months, if they're still under contract w/ Rogers? That's what I'm stuck on... they don't have to give you a retention plan if you're locked in for a 3 yr contract? Those ppl wouldn't be as inclined to leave as someone whose contract is done I suppose? :confused: Sorry, someone please explain?

thats yu shud sign a one year contract lol
u can always use koodo, let them know that you will save even after paying the ECF in the long run

[kmchow]

Really? $17.3 Telus has ended?
No, to clarify, the $17.50 Rogers deal ended Mar31/08. Not sure about the Telus deal.

I hope Rogers is now spending the next several months studying how to respond to koodo.

[Mendesb]

I couldn't find any pricing information on Rogers' website... what is, if any, the price difference between Rogers2Rogers and Network Calling?
R2R= 5$ Network callin=10$
i believe network calling includes fido, and rogers2rogers is just rogers.

someone correct me if im wrong
yup
thanks... but I asked about price difference :)
there ya go :D
I don't think I've ever seen anyone paying for this. I assume they are bonuses. I might be wrong though.
they can be bonuses, part of the plan (ie mega time) or an add-on
Hey all just wondering what kind of pull I can expect with rogers. I'm near the end of a 3 yr contract (been paying roughly $50, for unlim incoming 200 daymin, standard voice mail, txt msg pack).

I've had the same original razr since singing up too, ive never upgraded.
How much can I expect for a HUP?

Is there such a plan as just unlimited daytime mins, or what's the best solution for a heavy daytime min user?

Thanks for any help!
heavy daytime min user, get network calling is best option i would say.

What's the leverage people use while trying to negotiate a better plan after 6 months, if they're still under contract w/ Rogers? That's what I'm stuck on... they don't have to give you a retention plan if you're locked in for a 3 yr contract? Those ppl wouldn't be as inclined to leave as someone whose contract is done I suppose? :confused: Sorry, someone please explain?
anything.. say can i havea discount works.. telus has a better deal.. etc. all depends on the rep
thats yu shud sign a one year contract lol
u can always use koodo, let them know that you will save even after paying the ECF in the long run
nahh 1yr contract isnt worth it. Mathematically, 3yr is better.

You get a discount on a phone that you can sell to make a quick 100-200$.
Plans are typically better, and u should save @ least 10$ monthly.

hope this helps. If anyone reading this needs more info/help dont be hesitant to email me (plz email not pm)

[rukiastar]

I wasn't able to reach the retention department through the phone number listed directly. So the number doens't work anymore? =\

[don_lee103]

I wasn't able to reach the retention department through the phone number listed directly. So the number doens't work anymore? =\

Someone just offered me this plan for $75. I have to resign a 3 yr contract which is not a problem.

300 Anytime Minutes
Unlimited Evenings and Weekends (6pm)
Free Call Display
Free Voice Mail

The plan itself is $19. If I don't activate the voicemail, it will be $15. Do you think its worth it?

[sahilz]

Someone just offered me this plan for $75. I have to resign a 3 yr contract which is not a problem.

300 Anytime Minutes
Unlimited Evenings and Weekends (6pm)
Free Call Display
Free Voice Mail

The plan itself is $19. If I don't activate the voicemail, it will be $15. Do you think its worth it?

Sorry but why would you pay $75 for a $19 plan?

[don_lee103]

Sorry but why would you pay $75 for a $19 plan?

$75 is just a one time payment. It's kind of like the activation fee + extra

[sahilz]

$75 is just a one time payment. It's kind of like the activation fee + extra

If that includes everything (SAF + Tax) then that is an awesome deal.

[don_lee103]

If that includes everything (SAF + Tax) then that is an awesome deal.

lol... no It will be $19 + SAF + $.50 + Tax.
So you think it's a no go?

[Vickel]

Someone just offered me this plan for $75. I have to resign a 3 yr contract which is not a problem.

300 Anytime Minutes
Unlimited Evenings and Weekends (6pm)
Free Call Display
Free Voice Mail

The plan itself is $19. If I don't activate the voicemail, it will be $15. Do you think its worth it?

Thats a very basic retention plan
you can get it after 1 year or history with rogers
would not pay $75 for it

[sahilz]

Yeah , nothing too exciting there. Definately not worth signing 3 yrs over it. 1 yr may be ok, and then you can negotiate a better deal.

[SirAlain]

I don't get the advantage of family plans except for the free calling between each other. Usually seems like you'd be better off signing two contacts. I could be wrong though.you are right.
family plans are big gimmicks.
when big family signs up for family plan, they think: "wow we can call each member unlimited!"
but the forget that theres like 300-500 shared minutes and they will pay BIG BIG over usage fees because nobody really talks to their family a lot.
its always friends.

how many people do you think call each other a lot? like daughter calling her dad...or guy calling his sister/mother...not a lot.

I am planning to add my sister's account to mine because her plan is just terrible. She has 2 ++ years more on her contract.
So you mean she's better off changing her plan and staying on her own account?

[Vickel]

the retention number on the first page doesnt seem to work anymore.

anyone got another one?

[shopper-X]

the retention number on the first page doesnt seem to work anymore.

anyone got another one?

*611 (dialed from your Rogers cell phone)
1-888-ROGERS-1

[pothos]

Being with them for 6 months.
My plan is $20+6.95+tax=$30.45
includes 250day time, evening starts at 8pm, free call display.
They said it was really cheap and they can not add anything.:cry:
Does anyone know any "good" representative I can talk to?

[stevensingh21]

hey i just called 611 and they didnt even try to give me a good plan...how do i get the retention plan area...whats their # my bill is 84 dollars
i only have 100 day, 1000 evning and weekends, 20 dollar communication pack and r2r this is way to much
help please!

[Mendes]

Answer: When you hear"talk to a representative" and something else, say "cancel my phone". You won't hear this option but if you say so, it will bring you to retention department.

this still routes to a normal rep first. At least it did when i called last week. I then went to customer relations(retention) then to consolidated customer relations because i have 2 services (internet and wireless)

[pothos]

this still routes to a normal rep first. At least it did when i called last week. I then went to customer relations(retention) then to consolidated customer relations because i have 2 services (internet and wireless)

i see, thanks. So how do we go to the real retention? Do we need to pretend that we need to cancel the phone?

[$uperman]

I called a few days ago, got a french rep, he didn't transfer me to retentions, instead he gave me a number to call, this number was different from the old retentions number listed on here, unfortunately I didn't bother writing it down.

[rukiastar]

I called the number above and I said "cancel my phone" to the automatic voice and it transferred me to a CSR but he didn't bother to help me AT ALL. Did not seem to be a retention rep.
Is there a new direct number?

[rvs007]

Use this trick:

When you get the first rep, say "I was put on hold by the customer retention department and my call got cut off. Can you transfer me back to that department?"

[johnyc]

whats going on with rogers, called in a couple times over the past few days and everytime the CSR says they are having technical difficulties and suggest calling back in a couple of hours..

[mlc2000]

I was at a kiosk in the mall, trying to do a HUP, and they kept getting hung up on by Rogers Corporate. They said computers were going wonky.

[mlc2000]

I just went back to original 300 minutes

now plan is

300mins
unlimited incoming
1000 Free CAD LD
R2R
Unlimited Evenings/Wkends at 6pm
200 Free Text
VM
CID
$25+SAF=911+tax

Good deal?

[rukiastar]

I currently have
100 daytime +50 bonus
1000 weekend/evening at 8
unlimited incoming
rogers to rogers
100 long distance
caller id, voicemail, 125 text
for $26+6.95+0.5 = $37.46

I called in and asked to change the 100wd/1000we&eve to 200 wd and unlimited we&eve but the rep said that because I have unlimited incoming, I can't do that? Is the rep just bsing me or is it really true? =\

[SpaceManSpiff]

I've currently got a Corporate Plan:
$19 + SAF + 911 + tax
200 day, unlimited eve & wkend @ 6PM
VM, CD.
Rogers to Rogers
18 cents/min additional minutes (by the second after first minute - is this standard?)
10 cents/min long distance

I would like more daytime minutes, and 5PM evenings and some long distance as well - but should I bother? Do they bother with corporate retention?

[Milkweed]

I have been with rogers for 5 years. I have HD Cable, Hi Speed internet, and 2 Cell phone plans with them. My 3 year contract expired in March and I just settled for a new 3 year term. Here is what I recieved.

250 Min
Eve/Wknd 6pm to 8 am
CID
VM
125 text
R2R
Unlimited Incoming
1000 LD/Can
Free SE W5801 HUD - Admin Waived
Free SE K790 HUD - Admin Waived

$25 + 11 (PCKG) - 10 (Credit) + SAF + 911

Probably could have gotton 50 additional minutes, Eve & Wknd @ 5pm, and more text if I pushed.

I think I got a pretty sweet deal.

[datoprookie]

I've had the corporate plan for 3 yrs, my contract just expired. It was 250 mins, Eve/Wknd after 8 for 20$ with 11$ value pack. I called them today and asked to be transfered to retentions. All they would include is caller id, when I asked for ulm. incoming and vm included the rep told me it would be unprofitable for them. I told her to suck a lemon, so did I not get through to the right department or do they not do much for corporate plans?

[bubble.tea]

.... I told her to suck a lemon, so did I not get through to the right department ....

:eek:...you didn't actually say that did you?

[bumbum]

omg. so my "family plan" contract is finally over, so i called retentions.
this is what i was offered:
$20
250 min
unlimited evening + wknds starting @ 8
call display
3 yr contract

sooo bad... i started to say my friend was offered this... blah blah..
he said can't do.

nice guy @ beginning, but started to get mean @ the end.
stay away from "walter" in retentions.

called on friday @ 10:30

prob will try on Saturday. seems like a better time to call.

:evil: :evil: :evil:

[NerV]

omg. so my "family plan" contract is finally over, so i called retentions.
this is what i was offered:
$20
250 min
unlimited evening + wknds starting @ 8
call display
3 yr contract

sooo bad... i started to say my friend was offered this... blah blah..
he said can't do.

nice guy @ beginning, but started to get mean @ the end.
stay away from "walter" in retentions.

called on friday @ 10:30

prob will try on Saturday. seems like a better time to call.

:evil: :evil: :evil:

I had reps saying "We never do any matching. You can add more essentials. This is your only solution". :twisted:

[rupture]

Going in with the right attitude helps a lot I find. If you start the conversation off by saying 'My friend has this and that', they won't listen or budge on anything.

They are basing things on YOUR usage, NOT your friends. You need to find some reasons to convince them on why they should give you free/discounted stuff.

[skyrink]

hi, i was on a regular plan for about 1.5 years, and got switched to a retention plan and renewed for another 3 years. im looking into a possible hardware upgrade as my phone SPH t609 is starting to get old lol.....a new phone that just came out that i really REALLY would like is the samsung e747. Unfortunately its a fido phone. would it be possible to purchase the phone unlock it and put into my rogers network and have them pay for it all??!?!?! sounds like kind of a stretch i kno but is there anything else that u guys can recommend!?!?!

Also im hoping to open up another line similar to my retention plan for a friend, $20 +saf+tax for

250 anytime minutes
free e/w after 6
unlimited incoming
caller id

i talked to a regular representative and she put a note on account that she said it would be ok if i decide to open it with that stuff on it....is that good or could i push for more since im bringing a new customer to them (from telus)?

thanks

[Lulz]

im looking into a possible hardware upgrade as my phone SPH t609 is starting to get old lol.....a new phone that just came out that i really REALLY would like is the samsung e747. Unfortunately its a fido phone. would it be possible to purchase the phone unlock it and put into my rogers network and have them pay for it all??!?!?! sounds like kind of a stretch i know


the only people who could possibly do that for you are probably Ted Rogers himself, and 5 of his closest people in the company

but is there anything else that u guys can recommend!?!?!

Motorolla RAZR2 or Sony Ericsson k850

[bubble.tea]

oops double posted by accident....this can be deleted

you can delete it yourself.


>edit
>>delete.


done.

[skyrink]

the only people who could possibly do that for you are probably Ted Rogers himself, and 5 of his closest people in the company



Motorolla RAZR2 or Sony Ericsson k850

whos ted rogers? i see a lot of services on the internet that help u unlock phones, but i dunno if rogers frowns upon this or would help me out by paying for the phone and i just pay for the unlocking.

i didnt actually mean recommend other phones, i meant other solutions, but yea theyre pretty nice phones...but the e747 is just a beauty, simple, and i want it!!!!

[couchrich]

whos ted rogers?

That made me laugh (he owns the company;) ).

[Bunyak]

whos ted rogers?You don't have to know who he is. Just give him your money.

If you ever feel like becoming rich, use other people's money to buy protected businesses and monopolies like radio and cable TV...

[Ooosh]

Hey guys, I have been reading through this thread for a while since I found it.

My story is a bit long, but I'll try and keep it short.

I have been with rogers since 2005, under my dad's name. I started paying my own stuff since 2006.

Bought a new phone in September 2007, renewed to three years, had a ****** time since then.

They couldn't figure out how to mail my bill, I called in January and they said they had an issue with my address since September, why they didn't try and contact me, I don't know. What idiots. Changed my address, confirmed, never got a bill. Finally switched to paperless billing in March.

I got a mail in $50 credit w/ the phone I bought and never received it, and the 2GB memory card they sent me never worked. So I called and complained, got a rude person, but could have been worse. I was paying about $55/month, and I was struggling with that as a university student.

Got it changed to:
250 daytime minutes
Unlimited E/W @ 8PM
Free R2R
Caller ID, Voice Mail, 125 text messages for $11 extra
SAF
911
tax

~$40

Now I have been experiencing dropped calls and really bad reception so I am going to call again during a weekday and hopefully get something to match what I could get at Bell

$250 credit towards a new phone
250 daytime minutes
Unlimited E/W @ 8PM
Caller ID
Voice Mail
100 Text messages
No SAF
No 911

= $20+tax
By the way that plan is the RBC corporate plan from Bell in case anyone else wants to use it to try and get a better deal with Rogers

[jokerstone]

would rogers be even willing to offer me something similar to the telus epp if i called into retentions.. ive had rogers cable for as long as i can remmber but not cell. im currently on a bell corp plan, just owndering what my chances are getting them to match it.. and maybe throw in a lg shine or something... im willing to sign up for 3 yrs

[Lulz]

would rogers be even willing to offer me something similar to the telus epp if i called into retentions.. ive had rogers cable for as long as i can remmber but not cell. im currently on a bell corp plan, just owndering what my chances are getting them to match it.. and maybe throw in a lg shine or something... im willing to sign up for 3 yrs

nobody here can answer that question.
the only way to find out is to call.

the good thing is that you can keep calling 24/7 and not get red flagged since you dont even have an account

[bumbum]

omg. so my "family plan" contract is finally over, so i called retentions.
this is what i was offered:
$20
250 min
unlimited evening + wknds starting @ 8
call display
3 yr contract

sooo bad... i started to say my friend was offered this... blah blah..
he said can't do.

nice guy @ beginning, but started to get mean @ the end.
stay away from "walter" in retentions.

called on friday @ 10:30

prob will try on Saturday. seems like a better time to call.

:evil: :evil: :evil:

so i called in on sat @ around 1130am and this is what I got:
250 min
unlim evenings @ 6
unlim wknds
R2R
100 LD
CD, VM
$20/mth
got the Sony W580i @ 89 + 35 admin fee
contract for 3 yrs.

Tried to get more but was denied, tried to get cheaper phone but was denied, tried to get the admin fee free but was denied.

She was like this is a one time only offer, which she got her mgr to approve.

So I took it coz $20 is good and whatever is included in the plan was enough for me.

However.. too bad couldn't get the phone for free... o well that's life.

:D

[danned]

still struggle on plans? ai...argh

[ar1969]

cool

[badass]

I manage to change my CFw,and CID to the $11 plan with VM,CID,125 text, initially when I renewed my contract they were not willing to do the change and wanted me to pay another $5 on top but I kept on telling them that CID $7 and Cfw is $3 so shouldn't I pay the difference?

So this is my plan now.

275 anytime minutes
Unlimted incomming
Unlimited EVE/WKN after 5pm
R2R
VM
CID
125 Text
100 LD

for $21 plus SAF. 911 and tax.

I think this is the right plan for me now!

[forgiven]

Call for a friend. Got this offer on a new activation

$21+SAF

150 mins
EW @ 6pm
Network calling
CID, VM, 125 txt

Free w580 waive admin fee
First month free
6 months unlimited calling

The problem is he needs more minutes & LD, do u think I can push for it?

[Ducky]

for all those people still calling these days, does the retention number still work (direct line to retentions)? or did u have to go through the main rogers number and "cancel" to get there?

[badass]

I asked them if I could remove my CFW and CID and use the credit to get the $11 package which would be another $1 plus credits and they instantly transfered me to Customer relations because they couldn't do any changes since it was a retention deal.

Hope this helps!

[Ooosh]

I ended up losing some daytime minutes which I didn't really need, went from:
250 Daytime minutes
Unlimited E/W @ 8
R2R network (home phone/cell)
=$20

Voicemail
CallerID
125 Text Messages
=$11

$20+$11+SAF+911+tax = $43.73

Got
200 Daytime minutes
Unlimited E/W @ 8
R2R network (home phone/cell)
Voice mail
Caller ID
500 Text Messages
50 Picture or Video messages
100 minutes Canadian long distance
=$25

$25+SAF+911+tax = $36.95

So, only about $6 off but that is good enough for me.

[jokerstone]

Call for a friend. Got this offer on a new activation

$21+SAF

150 mins
EW @ 6pm
Network calling
CID, VM, 125 txt

Free w580 waive admin fee
First month free
6 months unlimited calling

The problem is he needs more minutes & LD, do u think I can push for it?

who did you speak to? thats a good deal i think

[brownman87]

Call for a friend. Got this offer on a new activation

$21+SAF

150 mins
EW @ 6pm
Network calling
CID, VM, 125 txt

Free w580 waive admin fee
First month free
6 months unlimited calling

The problem is he needs more minutes & LD, do u think I can push for it?

how did u land such a wicked deal on a new activation?
teach us the tricks of the trade O GREAT ONE lol.

[forgiven]

Tell them you are a student and your budget are tight :D (but that's true I'm a student)

[Lulz]

the ratio of great amazing "almost-impossible-to-have" sort of plans VS. the ratio of actual bills posted to show the said great plans puzzles me.

[forgiven]

the ratio of great amazing "almost-impossible-to-have" sort of plans VS. the ratio of actual bills posted to show the said great plans puzzles me.

You know why? Cuz when somebody posted his bill, and he was immediately attacked by: "Your account gonna get audited, for sure." or "Yeah, gud luck for now but you gonna lose all ur credits." etc etc

[haxxai]

I pay $50/month for 700 weekday minutes & unlimited evenings/weekends with Rogers which is pretty good I think. The service isn't that great in my area but I put up with it because I doubt I could get a deal like this anywhere else.

I was about to upgrade my phone because I saw that I could get the Sony Ericsson w580i for $89.99 (with 3 yr contract renewal) but then when I went to the checkout I noticed the price was after a stupid $50 MIR to Rogers (I guess they are counting on people not sending the MIR in) and a bogus $35 "administration fee".. it would be nearly $200 after fees and taxes so I'll pass.

I don't know where they get the nerve to charge $35 for an administration fee for sending me a phone then I just swap my existing SIM card. I'm the one doing all the work :S

[Lulz]

You know why? Cuz when somebody posted his bill, and he was immediately attacked by: "Your account gonna get audited, for sure." or "Yeah, gud luck for now but you gonna lose all ur credits." etc etc

Let them, lol.
As soon as somebody posts that type of reply, a usual:
"would you like me to call Rogers and ask them to remove the credits?" would shut their mouth.

[ProfessorChaos]

rofl i called in to cancel but the account is under my moms names...so the cust. retentions rep said i couldn't cancel without verbal consent from my mom. what a pointless call to CR, i had no leverage at all.

[Mir]

rofl i just called in to cancel but the account is under my mom names...so the cust. retentions rep said i couldn't cancel without verbal consent from my mom. what a pointless call to CR, i had no leverage at all.


I am glad they asked for your Mom. I would be upset if they accepted the other then an account holder

[ProfessorChaos]

I am glad they asked for your Mom. I would be upset if they accepted the other then an account holder

what does that prove? technically if someone wanted to, they could just get a girl to pretend to be the account holder?

[sahilz]

what does that prove? technically if someone wanted to, they could just get a girl to pretend to be the account holder?

Ofcourse. There is no fool proof way if the two are sharing information.

[Kaitlyn]

Ofcourse. There is no fool proof way if the two are sharing information.

Ya, the thing is what they ask is a bit stupid. I could answer the "verification information" for ANY of my friends and lots of acquaintances...

Name, postal code, date of birth... very basic information

[Mir]

what does that prove? technically if someone wanted to, they could just get a girl to pretend to be the account holder?

It proofs their efforts to protect the account!

[Mir]

Ya, the thing is what they ask is a bit stupid. I could answer the "verification information" for ANY of my friends and lots of acquaintances...

Name, postal code, date of birth... very basic information

You can have Custom Pass Word setup with them

[jon_chew]

Hey

Just wanted to say thanks for all the helpful posts on hot rogers deals! I, myself, have a great 25 $ plan, with 1000 LD Cdn option. However, i might need some professional-bargain-hunting help from you guys!

Just got word I'll be at microsoft for a 12 week internship this summer (don't get me started on how excited i am). Just wondering what i can do with my rogers cell phone - since I need to get some kind of Unlimited/Cheap North America LD option? Anyone got brilliant ideas? i'm tempted to use the smartphone on an ulmtd data plan, use skype. but i honestly have no idea how much that will be, and if US carriers will give good deals for 12 week customers.

Rogers could only offer me $40/60 minutes. my jaw dropped. That's ridiculous. lol. I think i've talked to 4 customer reps, and 3 customer retnetions, and the best i could do was get the phone waived for a month and a 1/2 (not the full 12 weeks).Anyone else had experience for short term leaving rogers?

Also, if anyone has had experience with US carriers, and found good deals, please visit my other post (http://www.redflagdeals.com/forums/showthread.php?p=6762322#post6762322), and post your reviews! thanks so much!

[sahilz]

Hey

Just wanted to say thanks for all the helpful posts on hot rogers deals! I, myself, have a great 25 $ plan, with 1000 LD Cdn option. However, i might need some professional-bargain-hunting help from you guys!

Just got word I'll be at microsoft for a 12 week internship this summer (don't get me started on how excited i am). Just wondering what i can do with my rogers cell phone - since I need to get some kind of Unlimited/Cheap North America LD option? Anyone got brilliant ideas? i'm tempted to use the smartphone on an ulmtd data plan, use skype. but i honestly have no idea how much that will be, and if US carriers will give good deals for 12 week customers.

Rogers could only offer me $40/60 minutes. my jaw dropped. That's ridiculous. lol. I think i've talked to 4 customer reps, and 3 customer retnetions, and the best i could do was get the phone waived for a month and a 1/2 (not the full 12 weeks).Anyone else had experience for short term leaving rogers?

Also, if anyone has had experience with US carriers, and found good deals, please visit my other post (http://www.redflagdeals.com/forums/showthread.php?p=6762322#post6762322), and post your reviews! thanks so much!


You can tell them you are going out country and ask them to put your services on hold. They charge mayb $10 /mo. It works for TV/Internet, should also work for wireless, but I may be wrong.

[jon_chew]

You can tell them you are going out country and ask them to put your services on hold. They charge mayb $10 /mo. It works for TV/Internet, should also work for wireless, but I may be wrong.

@sahilz, thanks for the help. I asked them this, and they said they don't offer it on the wireless. ( i think - well, the fact that 3 csr and 3 cr couldn't help means something).

seems a bit weird, eh? if it works for TV, internet, why doesn't it work for wireless?

[Shion Uzuki]

OK, so just called in after my 3 yr contract...

I got the $20 deal.

200 minutes
Unlimited evening/weekend (evening starts at 8)
Caller ID, Voice Mail...

Seems alright, but I forgot to ask about SAF... most likely there is.

Anyone got this without SAF?

P.S. Can I do an HUP after signing to this?

[Hut]

Is the direct line to customer relations department still working?

1-888-936-7283

[pacman99]

Hey I was wondering. I just joined rogers 3 months ago with a 3 yr contract with 4 phones. We used to be with bell before, left for various reasons. Anyways we've had cable tv and internet with rogers for a while (several years). 2 out of the 4 phones are giving us trouble now (one has too much bass so hard to hear the other person with a cracked keypad and one keeps breaking up and dropping calls).
I was wondering if I would be able to qualify for any retention deal at all and perhaps make a case to change at least one of the phones? (We sent it in for multiple repairs and the problems keep coming back in this model).

Thanks~

[Mendesb]

limit of 1 HUP per year.

You can switch to the 5$ emergency plan (i beleive its 10 now) for 2months and then switch back (assuming your plan isnt discontinued.. some retention plans allow you as well)

just go on a monthly american plan when you get there with an unlocked phone, and give ur plan to a fam memeber here or something

[Shion Uzuki]

OK, here's a question. Say I sign up a retention plan for 2 years, but don't do the HUP and wait for the iphone, do they let us do that?

[Lulz]

OK, here's a question. Say I sign up a retention plan for 2 years, but don't do the HUP and wait for the iphone, do they let us do that?

in some very rare circumstances, they actually let you do that, but that would mean you sign a 3 year contract now, and then when iPhone will be released (i think 2008 christmas) you will sign 3-year contract again, eventually extending your 3 year contract (from signing up right now) for 8 more months.

Why not just call when iPhone gets released and do HUP + retention plan change then?

[ibanker]

anyone get a free bberry 8800 through hup??

[T-Man]

...2 out of the 4 phones are giving us trouble now (one has too much bass so hard to hear the other person with a cracked keypad and one keeps breaking up and dropping calls).
I was wondering if I would be able to qualify for any retention deal at all and perhaps make a case to change at least one of the phones? (We sent it in for multiple repairs and the problems keep coming back in this model).

Thanks~

Please tell us which phones are they? Make and model please

[pacman99]

Please tell us which phones are they? Make and model please
Excessive bass to the point that i have trouble hearing deep voices (i.e. most male voices and some female) = w580i
Dropping calls and breaking a lot = second w580i
No significant problems reported with the two other phones, Motorola KRZR and Samsung Dx609 (or whatever the model # is, can't remember).

[bubble.tea]

OK, here's a question. Say I sign up a retention plan for 2 years, but don't do the HUP and wait for the iphone, do they let us do that?

Yes, no you should have ZERO issues doing this.

[don_lee103]

Excessive bass to the point that i have trouble hearing deep voices (i.e. most male voices and some female) = w580i
Dropping calls and breaking a lot = second w580i
No significant problems reported with the two other phones, Motorola KRZR and Samsung Dx609 (or whatever the model # is, can't remember).

What do you do with your phone?! i mean it's been 3 months yet you broke your phone already?

[pacman99]

What do you do with your phone?! i mean it's been 3 months yet you broke your phone already?

:confused: I barely use it. Stays in my pocket on vibrate most of the time and I use no more than 50 minutes a month. The other phone stays in a purse all day.
Either one hasn't been dropped and always been used under shelter so minimal exposure to rain etc. How can I force a phone into giving excessive bass? lol.
I've had a Bell phone (Sanyo 8100) prior to this for 3 yrs, nothing major happened other than what normally happens with that model. Prior to that I've had a Nokia on the TDMA network with Rogers. That lasted me over 3 yrs even after excessive use, including using it as a modem for my computer.
I know how to handle cell phones.

[silva95teg]

When i phoned in for a plan i was going to go with the w580 and the rep said, oh you dont want that phone. I asked her why and she said there have been more returns of that model then all the others, so i steered clear.

[timple]

For those who are still on contract, what kind of retention plans have you gotten? I still have a year left on my contract and when I have called, they have given me less than satisfactory contracts and will only accept a 2 year renewal. :|

[Shion Uzuki]

in some very rare circumstances, they actually let you do that, but that would mean you sign a 3 year contract now, and then when iPhone will be released (i think 2008 christmas) you will sign 3-year contract again, eventually extending your 3 year contract (from signing up right now) for 8 more months.

Why not just call when iPhone gets released and do HUP + retention plan change then?

I actually just want to secure the $20 retention plan, because I needed to drop one of my line.

If I don't sign up now, they'll charge me with the normal plans I think...

I don't mind a 2/3 yr contract, as long as the contract is a good deal (I think $20 for 200 mins + unlimited evening/weekend + caller id is pretty decent)

Who knows, in 3 years the cheapest plan will probably be 30 dollars. :|

[aalee]

Is the direct line to customer relations department still working?

1-888-936-7283



im wondering the same bc i tried calling as well but it didnt connect me to retentions

[whitecastle]

Is this a good retention offer:

250 daytime minutes
Unl. Eves after 5
Unl. Wknds
R2R
VM
CID
100 CDN LD min.

$27

+5 for 125 txt
+ SAF & 911

Total: $39 / 2yr contract

I'd like to add picture msging but don't recall what the cost was. Probably +5.

good offer?

[Freckle Daddy]

Is this a good retention offer:

250 daytime minutes
Unl. Eves after 5
Unl. Wknds
R2R
VM
CID
100 CDN LD min.

$27

+5 for 125 txt
+ SAF & 911

Total: $39 / 2yr contract

I'd like to add picture msging but don't recall what the cost was. Probably +5.

good offer?


The $5 for text should be for 500 text and 50 picture/vid (mms) messages. I was offered your 27 dollar plan for $20, except my evenings start at 8. So really you could take taht $27 if you want to and add the 5 dollar text package that's 500/50 not just 125. Fd

[infared_vision]

what's the process for escalating a complaint


and is there anyone for me to confirm the package and credits I signed up for when i renewed my contact

i am having some serious issues w. rogers and i don't want to deal w. customer relations anymore they are a bunch of clowns....

but first i need some type of paper confirming what plan i renewed my contact and what credits i should be receiving


can someone help me out

[Kaitlyn]

Nice when you get in and get a really nice rep.. I've had my fair share of reps I just felt didn't care/were not helpful at all...

I've marked everything down and it's been confirmed, here's hoping good things on my next bill!!!

[IceQue]

Is this a good retention offer:

250 daytime minutes
Unl. Eves after 5
Unl. Wknds
R2R
VM
CID
100 CDN LD min.

$27

+5 for 125 txt
+ SAF & 911

Total: $39 / 2yr contract

I'd like to add picture msging but don't recall what the cost was. Probably +5.

good offer?

Call rogers back up and tell them to give the 11 value pak and a $10 credit instead of 3 seperate credits for voicemail and caller id

[whitecastle]

Call rogers back up and tell them to give the 11 value pak and a $10 credit instead of 3 seperate credits for voicemail and caller id

What's included in the 11 value pack?

[jokerstone]

nobody here can answer that question.
the only way to find out is to call.

the good thing is that you can keep calling 24/7 and not get red flagged since you dont even have an account

i just called...the retentions number posted earlier does not work, it seems = to calling 1888rogers1, i think my best bet is to go into a store sign up for some plan, or take over an existing contract... then call into them and say i want to cancel.... the other thread about someone getting 20/month as a new subsrciber i think is bs

[burnt_toast]

has the CxR number changed from the first page? i called the number and the REP seemed like she didnt know what she was talking about... and when i initially called, i had to go through the automated voice machine, is that normal or is it suppose to directly go to a REP?
thanks

[jokerstone]

that retentions number doesnt work anymore that number goes back to the normal 1888rogers1 switchbaord

[burnt_toast]

that retentions number doesnt work anymore that number goes back to the normal 1888rogers1 switchbaord

ok then, which number do we call now??

[Lulz]

ok then, which number do we call now??

611 and tell the robot/rep that you wish to cancel...

[clevelandindians]

611 and tell the robot/rep that you wish to cancel...

i told the robot "cancel" ....he just kept repeating the options.....

[Lulz]

i told the robot "cancel" ....he just kept repeating the options.....

......

then just talk to regular customer representative by saying "agent" and tell her/him that you want to cancel.

don't ask to be transferred...just say you want to cancel.

this goes for ANY company...i dont understand why people need phone numbers and then get stuck when number doesn't work....just dial 611

talk to regular rep and say you want to cancel, and they will transfer you to cancellation department (agent's way of saying retentions/relations)

[brownman87]

i just called...the retentions number posted earlier does not work, it seems = to calling 1888rogers1, i think my best bet is to go into a store sign up for some plan, or take over an existing contract... then call into them and say i want to cancel.... the other thread about someone getting 20/month as a new subsrciber i think is bs

you must be talking about me, lol.
i got this originally
20 bucks
200 anytime mins
free from 8
r2r
cid...

then after a few days, i changed from the 8pm clock to the 6 pm clock.

however i am still not satisfied with my plan.

i gotta tell you, i was very lucky. when i called to get this plan, i was at the point at which i was so sick and tired that i called for their basic 25 plan and planned to added 7 dollars cid... (after calling about 15 times, i hung up my boots so to speak)<< this lady, i should call, by the grace of god gave me the plan since i was a student and the 150 mins was misquoted(long story)

[IceQue]

What's included in the 11 value pack?

$11 Value pak

includes 125 txt, caller id and voice mail

[levp]

20$

250 minutes
unlim n\w @ 8
unlim incoming
CID
R2R

+5$ for 500 txt

Hot deal or not?

[Lulz]

$11 Value pak

includes 125 txt, caller id and voice mail

from may 6th it will be changed.

all new value packs have more features

[bigasif]

20$

250 minutes
unlim n\w @ 8
unlim incoming
CID
R2R

+5$ for 500 txt

Hot deal or not?

I have that exact same plan, but with the 500 texts included in the $20. Although, I had to purchase this plan off somebody, so if you're getting that plan from retentions....it's amazing since it's 'free'.

[PrimaryTech]

from may 6th it will be changed.

all new value packs have more features

The old packs are being grandfathered, and neither the price or the pack will change. Hence why Rogers upped the Value pack a $1.00, few months before grandfathering it.

But the new packs on the other hand, the price can change any day of the month :)

[Kaitlyn]

I think the $20 comm pack is great! I use to have more of a use for WhoCalled, but still nice to have and Name Display is great, though I believe should be standard call display!

[gixxman]

The old packs are being grandfathered, and neither the price or the pack will change. Hence why Rogers upped the Value pack a $1.00, few months before grandfathering it.

But the new packs on the other hand, the price can change any day of the month :)


My 2 year contract ended recently (3 months ago) and i have been going month to month with my old plan...should i get wait for the new packs on may 6th or get the old ones as the price won't change?....also does anyone know if these packs support calling to Michigan 248 and 313 as a local 519 with no extra charges...that was part of my contract but i hardly use the minutes i have allocated and its not worth the almost $60/month.

[dre145]

I got for me and my mom

$20
250 daytime min
unlimited after 6 and wkend
Unlimited incoming
R2R, CID, VM

and a free Krzr for my mom i didnt upgrade mine yet since i have an iphone ill get any phone i can sell online.

[PrimaryTech]

My 2 year contract ended recently (3 months ago) and i have been going month to month with my old plan...should i get wait for the new packs on may 6th or get the old ones as the price won't change?....also does anyone know if these packs support calling to Michigan 248 and 313 as a local 519 with no extra charges...that was part of my contract but i hardly use the minutes i have allocated and its not worth the almost $60/month.

The new packs as mentioned in the thread have more included. Its entirely up to you. It depends what you use the phone for. For example, I don't use much text messaging therefore the old pack for me is just right. But someone who does a lot more text messaging will prefer the new pack.

I would write down on a piece of paper, what is essential to you. Then make the decision based on that. Call retention and see what they will offer. Suggest to them what is important to you.

As for the calling to Michigan, if you don't use at all, why not add something that you do use.

My overall suggestion is to look over this thread, and see what people got. As mentioned write down what you use the phone for most, and ask for those things.

[brownman87]

I got for me and my mom

$20
250 daytime min
unlimited after 6 and wkend
Unlimited incoming
R2R, CID, VM

and a free Krzr for my mom i didnt upgrade mine yet since i have an iphone ill get any phone i can sell online.

how long were you with rogers before you got this great deal

[da1nonly_jsa]

Is this a good deal?

I have about 8 months left in my 3 yr contract... so i decided to call in and see if i could work out a better deal...i told them bell was offering me a deal to switch over...

This is the deal they offered me:

$20
250 daytime min
unlimited after 6pm and wkend
R2R
CID, Call waiting, conferencing
500 Text free

saf + 911 $6.95 + $0.50

Sony K850i $199 (if i did a hardware upgrade it would have been $350)


should i take this deal? hot or not?

[superiorsam]

with all my credits i got
250 mins
unlimited evening/weekends from 6
unlimited network-roger2roger,rogers2fido
1000 cdn ld minutes
$20 comm pack credited back to

then 10 bux incoming 6.95 and 0.5 for 911
i get 15% for bundle off the 20 buck pl\an
so i end up with 17+10+6.95+.5+tax

i got k850 for 199 with the 8 gig mem card
couldn't be happier

[Lulz]

man i am dieing to know how much N95 will go for for HUP

i am sooooooo doing HUP

[dre145]

how long were you with rogers before you got this great deal

about 4 years
I got a good young rep and could tell right away that i could talk her into giving me what i wanted.

[Alanat30]

with all my credits i got
250 mins
unlimited evening/weekends from 6
unlimited network-roger2roger,rogers2fido
1000 cdn ld minutes
$20 comm pack credited back to

then 10 bux incoming 6.95 and 0.5 for 911
i get 15% for bundle off the 20 buck pl\an
so i end up with 17+10+6.95+.5+tax

i got k850 for 199 with the 8 gig mem card
couldn't be happier


how long did you had to extend the contract for?

[LDN2012]

with all my credits i got
250 mins
unlimited evening/weekends from 6
unlimited network-roger2roger,rogers2fido
1000 cdn ld minutes
$20 comm pack credited back to

then 10 bux incoming 6.95 and 0.5 for 911
i get 15% for bundle off the 20 buck pl\an
so i end up with 17+10+6.95+.5+tax

i got k850 for 199 with the 8 gig mem card
couldn't be happier

Just wait till you see your bill, then you will be in for a real surprise. The max amount of credit you can get is $20 (the value of your monthly plan). Also, you will not see any 15% discount because the discount is applied AFTER the monthly credit is applied. In this case you will get 15% off $0 ($20 Monthly Plan - $20 Monthly Plan Credits).

Wait till you see your bill!

[realchinshady]

For a 3-year term, I was offered:
$25
250 minutes
Unlimited from 6pm-7am
R2R
100 LD minutes
$11 communicate pack
-$10 credit

May not be the best deal but it was more than enough for my use so I took it.

[PrimaryTech]

man i am dieing to know how much N95 will go for for HUP

i am sooooooo doing HUP

Pricing will be:

$399.99 3yr w/vision
$499.99 3 year

The phone is not cheap :)

[coldpower27]

Pricing will be:

$399.99 3yr w/vision
$499.99 3 year

The phone is not cheap :)

Yeah, at that price I rather just pay the 500 CND to get a N95-3 unlocked and add on the flash memory later.

[KonfeciousQ]

3 Year Term
$25
250 Daytime Minutes + 25 bonus minutes
Unlimited Nights/Weekends at 6pm
Unlimited Incoming
CID, VM

First two ladies were a bit stuck-up but the third one was probably a noob cause i barely even tried. Went with the whole 'can get this plan at telus for this price' gig.

I know about the communications package but didn't want to jeopardize anything for 100LD minutes and textmsg.

Keeping trying, if you get a bad rep. It really does make a whole lot of difference.

[shoei]

3 Year Term
$25
250 Daytime Minutes + 25 bonus minutes
Unlimited Nights/Weekends at 6pm
Unlimited Incoming
CID, VM

First two ladies were a bit stuck-up but the third one was probably a noob cause i barely even tried. Went with the whole 'can get this plan at telus for this price' gig.

I know about the communications package but didn't want to jeopardize anything for 100LD minutes and textmsg.

Keeping trying, if you get a bad rep. It really does make a whole lot of difference.

when you call back its like a month after your previous call in right?

[Sweetiexjenn]

about 5 minutes ago i tried calling the 1-888rogers1 # and said "cancel my cell phone". i was automatically transferred to customer service and they said the dept was closed and that i should call again later then i was hung up on. what the heck! :confused:

is retentions closed on sundays?

[shoei]

about 5 minutes ago i tried calling the 1-888rogers1 # and said "cancel my cell phone". i was automatically transferred to customer service and they said the dept was closed and that i should call again later then i was hung up on. what the heck! :confused:

is retentions closed on sundays?
yeah call back tmrw they open at 8am

[KonfeciousQ]

First call: 10am-ish
2nd call: 5ish
3rd call: a few minutes after 2nd call

First two calls, the rep wasn't very cooperative.

I think, as long as you tell them you're gonna 'think about the deal', you don't really need to wait too long.

[heregoes]

Anyone on here on a retentions deal that wants out of that current contract? I am interested in taking over someones plan/contract.

Pm me with what you have and full plan costs and details

[liliii]

My 3-year term for my Rogers cellphone is coming up. I'm trying to get a better deal + a new phone. Could someone tell me generally what the discount is on the hardware upgrade if I've had the phone for 2.5 yrs?

I tried calling Rogers to see how much I could get, but the rep told me that since I changed numbers in December when I moved, the revenue for the phone reset and the computer was showing prices as if I only had the phone for four months.

As well, can anyone suggest durable phones (preferably flip) I am likely to get for <50$ from Rogers? I don't need that many features, but if I were able to, I'd want a phone that can connect to my computer, and perhaps take decent pictures.

[skyrink]

Question, wats the deal on pay-per-second plans? do they still exist and does rogers still dish them out either by normal plan or retention plan?

if a customer still has a pay-per-second account with fido and is coming to an end of the 3 year contract....would u recommend try getting a great rogers plan or another mediocre pay-per-second plan staying with fido...

[Samson45]

Looking to renew my 2 phones. Currently on a plan close to what's talked about here, more or less, but I really new phones. Been with Rogers since 2000 (Cable, Internet, cell phones) and had these two phones for 4-5 years. Based on my "credits" or whatever, the offers were as follows for each phone (based on 3 year terms):
Razr V9 $275
Razr V3 $129
SE 810 $84
SE 580 $105
Admin fees would be waived.

I thought I could get a decent phone for free out of them, is it pointless for me to try to push for that? What are others getting? Obviously I'd like the V9 for free, but I don't want to waste my time...

[AmmoWasted]

I'm a bit confused, can I do this even if my contract is still intact?

[tomtomtom]

Looking to renew my 2 phones. Currently on a plan close to what's talked about here, more or less, but I really new phones. Been with Rogers since 2000 (Cable, Internet, cell phones) and had these two phones for 4-5 years. Based on my "credits" or whatever, the offers were as follows for each phone (based on 3 year terms):
Razr V9 $275
Razr V3 $129
SE 810 $84
SE 580 $105
Admin fees would be waived.

I thought I could get a decent phone for free out of them, is it pointless for me to try to push for that? What are others getting? Obviously I'd like the V9 for free, but I don't want to waste my time...

129 for a Razr V3 ON A THREE YEAR TERM?:lol: JOKE

FS is selling one as Paygo for the same price - no contract
http://www.futureshop.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0665000FS10097081&catid=26370

[shoei]

just called, rep wasnt cooperative ended up canceling my plan ughhhh need to call back say i changed my mind >:(

[Lulz]

Looking to renew my 2 phones. Currently on a plan close to what's talked about here, more or less, but I really new phones. Been with Rogers since 2000 (Cable, Internet, cell phones) and had these two phones for 4-5 years. Based on my "credits" or whatever, the offers were as follows for each phone (based on 3 year terms):
Razr V9 $275
Razr V3 $129
SE 810 $84
SE 580 $105
Admin fees would be waived.

I thought I could get a decent phone for free out of them, is it pointless for me to try to push for that? What are others getting? Obviously I'd like the V9 for free, but I don't want to waste my time...

she probably meant $29.
there is no possible way rogers is gonna sell at that price. yet alone more expensive than w810 which is ten times beter

I'm a bit confused, can I do this even if my contract is still intact?

of course you can...

[flexwong]

just called, rep wasnt cooperative ended up canceling my plan ughhhh need to call back say i changed my mind >:(

how the heck did they end up canceling your plan? if you hear something you don't like, politely say: i need some time to think about it, then hang up. done.

can you guys tell me what you think of this:

originally my mom and sis were on a family plan which equated to about $57 a month and it had 100 weekdays, unlimited weekends, and CD.

they've been off contract for about a year now, been with rogers for 4 years.

i called retentions today and they offered to split the account into 2 separate lines:

250 weekday
UL evening/weekends @ 6pm
rogers to rogers
call display

all for $15 + SAF + tax which means both lines together is roughly $51.

now the problem is that my mom doesn't use the phone alot and she doesn't need all those minutes AND we don't really want to be tied down to a 3 year contract, which the rep told me was necessary if i wanted this deal. if we are to sign on for 3 more years, i would want some extra discounts, maybe a larger one time credit or an addition $5-$10 monthly credit for the duration of the contract. will that seem like too much to ask for?

thanks for your help

[pothos]

from may 6th it will be changed.

all new value packs have more features

Here is the link for the new features, looks good.
http://www.rogers.com/web/content/wireless-plans/essentials?content10=compare_value_packs#start

[to_munda]

Hi guys,
My plan is coming up for renewal in Aug.
Right now I have $25 plan incl;
100 wkdy mins
1000 eve/wknd after8pm
unlim incoming
100 LD
VM
+$7 call disp + SAF

Just wondering what can ask for or expect if I call for a better plan.
Any help is appreciated.
Thx:)

[brownman87]

Hi guys,
My plan is coming up for renewal in Aug.
Right now I have $25 plan incl;
100 wkdy mins
1000 eve/wknd after8pm
unlim incoming
100 LD
VM
+$7 call disp + SAF

Just wondering what can ask for or expect if I call for a better plan.
Any help is appreciated.
Thx:)

u can expect
200 anytime
free from 6 or 8
r2r or incoming free (if ur lucky both)
cid (and voicemail)
for $20 or 25

[FearSonic]

Hey guys,

I've been on a corporate plan with Rogers for the past three years, and I'm trying to get the information on the corporate plan offered for Bell. What I was just wondering was, if I got the information on the corporate plan from Bell, can I bounce Rogers and Bell off each other to give me a better deal?

I really just want texting added to my plan and maybe get a Samsung Blackjack 2... :)

[to_munda]

u can expect
200 anytime
free from 6 or 8
r2r or incoming free (if ur lucky both)
cid (and voicemail)
for $20 or 25

Thx for a quick reply.
Just wondering if these plans incl incoming txt mmsg as I have free incoming txt/mo (I cant remember how many) that I forgot to mention.

Also if I call, what should be my argument to get a better plan; that I want to cancel? or so & so company is offering me so&so?

Thx

[rfdmember]

someone in this thread got the k850i for $50. how did you get this deal? and who did you talk to?

[fishlord]

Thx for a quick reply.
Just wondering if these plans incl incoming txt mmsg as I have free incoming txt/mo (I cant remember how many) that I forgot to mention.

Also if I call, what should be my argument to get a better plan; that I want to cancel? or so & so company is offering me so&so?

Thx

Incoming text is always free.

[ibear]

the new value packs are very nice.

[skyrink]

Question, wats the deal on pay-per-second plans? do they still exist and does rogers still dish them out either by normal plan or retention plan?

if a customer still has a pay-per-second account with fido and is coming to an end of the 3 year contract....would u recommend try getting a great rogers plan or another mediocre pay-per-second plan staying with fido...

soooo.....no info im guessing?

AANNNDDD hot dog! i just got 500 texts, 50 video and picture messaging added onto my account for free....also i got quoted $99 + 35 admin fee for the LG shine, is this a good deal?

[brownman87]

Thx for a quick reply.
Just wondering if these plans incl incoming txt mmsg as I have free incoming txt/mo (I cant remember how many) that I forgot to mention.

Also if I call, what should be my argument to get a better plan; that I want to cancel? or so & so company is offering me so&so?

Thx

let them know that competition is getting tougher due to the fact koodo and Solo are waving SAF(solo is starting this soon chek out hofo), and your thinking of getting the solo Epp... which is the same epp the 200 anytime, free from 5 i believe and since they dont have saf, you are just paying 20 bucks after taxes, and solo offers the best textings (5 bucks for unlimited), and phones are a lot cheaper at solo and they have more variety, and you can add unlimited incoming to solo for just 10...

tell them you can enjoy
200 anytime
free from 5
(say u get cid and 5 dollars texting for free :cheesygri )
add 10 bucks for incoming free
which wud bring it to 27.50+tax=31.xx

mention that solo bills by the second.
-----------im gonna try this argument soon,

i think fido will follow suit like the other fighter brands and cut out the SAF, ... i wana see that happen. :D:D:D:D

[jeebus]

I was hoping to get some feedback on the plan i was just offered.

Currently i have a plan that includes

100 weekday minutes
+ 50 weekday bonus
+ 50 weekday bonus
unlimited weekend and evenings at 8 pm
for $20 a month

On top of that i pay $11 for:
75 txt
Voicemail
Caller ID

and $5 for 5mb data

My bill for the last few months has been coming in at 100 per month.

I've been going over on txt, and weekday minutes by a fair bit. I don't really use my data too often since getting an itouch with wifi.

I was offered:
350 mins daytime
Unlimited evenings and weekends at 6 - can go to 5pm for $2
unlimited incoming calls
+ voicemail and call id for free 1 year.

for $40 + saf + 911
I can add 500 texts for $5 dollars

Can i do better than that?
I think what i'm being offered would be very hard for me to have any overages. But the price is pretty steep at $52 - $54 a month after fees are applied.

Thanks for any help you can provide.

[Shop-a-holic]

Here's my current plan:

MY5 + 5 Local Student Plan - $25.00
* 50 Minute Bonus
* 50/1000 Eve/Weekend Plan
* 5PM Early Eve. Calling Option
Additional Services
* Partial Detail Billing
* Call Forward/Trans.Pay Per Use
* MY5 + 5 Add'l Numbers Bonus
* 125 Sent/Unlim Received Text
Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly -
5PM Early Eve. Calling Option $9
$11 Communicate Value Pack



I've been told it's not the best plan. My plan expires in 2010. What's the likelihood of me negotiating a retention plan and getting a better deal that way?

[dpolites]

I just got off the line talking with those guys who don't even know about the new Essentials plans... After 15 mins, got my existing $11 Communicate value pack switched to the new $11 one, which adds a few new features for no extra like enhanced voicemail.. I asked about adding the $15 pack which now has the unlimited on mobile browsing. I said since Rogers now supports the N95 (which he says they do) would I be able to get it. After some research he says there are 2 different $15 Communicate value packs. The one for N95 would be the one that adds 2500 sent messages, but doesn't give unlimited web browsing... That sucks.

So even though they now handle N95, they won't give it the unlimited browsing... go figure..

[forgiven]

are all of the old com. packs got automatically switched to the new ones or I have to call in to get it switch? The new $11 pack has Enhanced VM, with Name Display & WhoCalled, and I don't wanna miss that :cheesygri

[ibear]

N95 is considered a smartphone.

I just got off the line talking with those guys who don't even know about the new Essentials plans... After 15 mins, got my existing $11 Communicate value pack switched to the new $11 one, which adds a few new features for no extra like enhanced voicemail.. I asked about adding the $15 pack which now has the unlimited on mobile browsing. I said since Rogers now supports the N95 (which he says they do) would I be able to get it. After some research he says there are 2 different $15 Communicate value packs. The one for N95 would be the one that adds 2500 sent messages, but doesn't give unlimited web browsing... That sucks.

So even though they now handle N95, they won't give it the unlimited browsing... go figure..

[brownman87]

I was offered:
350 mins daytime
Unlimited evenings and weekends at 6 - can go to 5pm for $2
unlimited incoming calls
+ voicemail and call id for free 1 year.

for $40 + saf + 911
I can add 500 texts for $5 dollars

Can i do better than that?
I think what i'm being offered would be very hard for me to have any overages. But the price is pretty steep at $52 - $54 a month after fees are applied.

Thanks for any help you can provide.

very sour! re-negotiate.... see above for my post regarding the argument for matching solo price plan.

[huwacky]

we are currently on 3years deal and its gonna end on september this year.

right now we have
* 300 shared weekday minutes
* between us calling ( we have 3 phones)
* unlimited local calling (9pm till 7am)..

-- 30$ for each phone but i added the 11$ value pack (125txt, cid, vm) on my line

our tv cable and house phone are from rogers also.

now my question is what can we get from calling the retention? im jealous with what you guys get from rogers. lol

[Lulz]

N95 is considered a smartphone.

N95 is eligible for $7 UL data plan.

For those people who reached clueless reps who don't know their job:

Discontinued Price plans and Promos
$11 Every Call Value Package
$12 Every Call Value Package
$11 Communicate Package
$12 Communicate Package
$20 Communicate Package


New Essentials and Packages as of May 6

$11 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages

$15 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages
50 Pic & Vid Messages
Unlimited On Device Mobile Browsing
3 Months Unlim SMS/MMS

$15 BB/Windows Mobile Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
2500 Text Messages
1000 Pic & Vid Messages

$20 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
2500 Text Messages
1000 Pic & Vid Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Messages
3 Months Unlim SMS/MMS

[forgiven]

will all of the old com. packs be automatically switched to the new ones or I have to call in? :cheesygri

:confused:

[Lulz]

:confused:

why don't you call 611 and just ask if you are on new or old package?

it doesn't matter what people here tell you, you still won't get 100% answer

[X360]

N95 is eligible for $7 UL data plan.

For those people who reached clueless reps who don't know their job:

Technically, only N95-4 sell by Rogers is eligible for $7 Unlimited On-Device Mobile Browsing...

Others unlocked N95 is your own risk for $7 Unlimited On-Device Mobile Browsing.

[forgiven]

Hey guys, you know what? A lot of Rogers retention reps still give me the EPP 17.50 as a "special offer" until I TOLD THEM that it's already expired :D It's too bad

[flexwong]

I just got off the line talking with those guys who don't even know about the new Essentials plans... After 15 mins, got my existing $11 Communicate value pack switched to the new $11 one, which adds a few new features for no extra like enhanced voicemail.. I asked about adding the $15 pack which now has the unlimited on mobile browsing. I said since Rogers now supports the N95 (which he says they do) would I be able to get it. After some research he says there are 2 different $15 Communicate value packs. The one for N95 would be the one that adds 2500 sent messages, but doesn't give unlimited web browsing... That sucks.

So even though they now handle N95, they won't give it the unlimited browsing... go figure..

they do give you UL surfing, if the N95 is from rogers. all the other ones, no. its like that for every phone.

[T-Man]

N95 is eligible for $7 UL data plan.

For those people who reached clueless reps who don't know their job:

Discontinued Price plans and Promos
$11 Every Call Value Package
$12 Every Call Value Package
$11 Communicate Package
$12 Communicate Package
$20 Communicate Package


New Essentials and Packages as of May 6

$11 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages

$15 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages
50 Pic & Vid Messages
Unlimited On Device Mobile Browsing
3 Months Unlim SMS/MMS

$15 BB/Windows Mobile Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
2500 Text Messages
1000 Pic & Vid Messages

$20 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
2500 Text Messages
1000 Pic & Vid Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Messages
3 Months Unlim SMS/MMS

Thanks for the info, so the $20 value pack is Blackberry friendly?

[Lulz]

Thanks for the info, so the $20 value pack is Blackberry friendly?

no of course not.
Rogers never did and never will provide unlimited data for blackberries.

The BB/Windows Mobile package is labeled "$15 BB/Windows Mobile Value Pack"

[kmchow]

Hey guys, you know what? A lot of Rogers retention reps still give me the EPP 17.50 as a "special offer" until I TOLD THEM that it's already expired :D It's too bad
The $17.50 offer supposedly ended March31/08, but it's been reoffered again in the past week. This was according to a Fido dealer who's a close friend. Rogers has also relaunched this $17.50 deal.

[FearSonic]

Hey guys,

I've been on a corporate plan with Rogers for the past three years, and I'm trying to get the information on the corporate plan offered for Bell. What I was just wondering was, if I got the information on the corporate plan from Bell, can I bounce Rogers and Bell off each other to give me a better deal?

I really just want texting added to my plan and maybe get a Samsung Blackjack 2... :)

Just bumping my question. I'm gonna try to call tonight and say that my corporate plan gets nothing in comparison to a $20 deal from Solo, and I'm paying $15 more since they don't have SAF. Not to mention the nice phones that were offered to me.

Do you think that would work?

[flexwong]

Just bumping my question. I'm gonna try to call tonight and say that my corporate plan gets nothing in comparison to a $20 deal from Solo, and I'm paying $15 more since they don't have SAF. Not to mention the nice phones that were offered to me.

Do you think that would work?

talk to rogers and tell them about the bell plan that was offered to you. chances are, they will try and come up with something similar to offer to you. but they might not waive SAF, depending on how long you've been a customer with them.

[clevelandindians]

just got off with the customer rep........

My status: half a year away done from my 3 year contract....


i called 611 and said "cancel my phone"....
i was directly sent to a customer rep.....
i told her, "i wanna cancel my phone", and thinking that they'll start offering something ....
she replied, "okay sir, thank you for choosing rogers, I will cancel it right now"
i said, "UNLESS you guys can offer me something better...."

i told her that I was offered by Telus for the EPP plan....
but she couldn't match that....
she gave me a similar plan of what i have right now....
except with 3 years extension....

it makes me wonder....is this realli retention centre?
or is this just a bad rep???

[sahilz]

just got off with the customer rep........

My status: half a year away done from my 3 year contract....


i called 611 and said "cancel my phone"....
i was directly sent to a customer rep.....
i told her, "i wanna cancel my phone", and thinking that they'll start offering something ....
she replied, "okay sir, thank you for choosing rogers, I will cancel it right now"
i said, "UNLESS you guys can offer me something better...."

i told her that I was offered by Telus for the EPP plan....
but she couldn't match that....
she gave me a similar plan of what i have right now....
except with 3 years extension....

it makes me wonder....is this realli retention centre?
or is this just a bad rep???


You should start with Telus offerning you a service, instead of 'cancel my phone;. Someone here had their contract cancelled just doing that. lol.

You probably didn't get to retentions department. Ask them to transfer to retentions next time. GL.

[amcnamar]

I was just offered:


250 daytime minutes
500 overage (slush) minutes
my5 Canada Wide (unlimited talk and text)
evenings & weekends at 6pm
$11 Value Pack (VM, CI, 125 texts)


$46/month including SAF, 911, and taxes (Ontario).

I'm debating taking it because it works for my situation. I'd like opinions on price though.

(Footnote: CxR said official iPhone plans starting in July)

[FearSonic]

talk to rogers and tell them about the bell plan that was offered to you. chances are, they will try and come up with something similar to offer to you. but they might not waive SAF, depending on how long you've been a customer with them.

I've been with them for 3 years (Or at least getting close to there) but I'm not so sure the Bell Corporate Plan is much better.

Should I just mention that Solo has a better plan?

[NeonV]

anyone here knows when exactly the nokia n95-8GB available for sale by ALL rogers' dealers? cause i just did hardware upgrade and get the SE k850i, i like the n95-8BG sooooo bad. i know one rogers' dealer is selling the n95-8GB w/3yrs contract for 349.99. its in Richmond, BC. please help!!! I did ask some other rogers' dealers and they all not sure... so please help!!!

[fishlord]

anyone here knows when exactly the nokia n95-8GB available for sale by ALL rogers' dealers? cause i just did hardware upgrade and get the SE k850i, i like the n95-8BG sooooo bad. i know one rogers' dealer is selling the n95-8GB w/3yrs contract for 349.99. its in Richmond, BC. please help!!! I did ask some other rogers' dealers and they all not sure... so please help!!!

Just go to big stores and ask... I got the w810i a few months before every store had it.

[Mulder and Scully]

You probably didn't get to retentions department. Ask them to transfer to retentions next time. GL.

I didn't get retentions either the last time I called but the person still was able to offer everything I wanted (I've posted the details in this thread back in January 2008) and I agreed to a new contract right there and then.

[sahilz]

I didn't get retentions either the last time I called but the person still was able to offer everything I wanted (I've posted the details in this thread back in January 2008) and I agreed to a new contract right there and then.

Interesting. Perhaps it is upto CSRs to transfer you to retentions? :|

[Goonish]

Is it possible to get a 3 year voice plan with a Blackberry Pearl without a data plan? If so, what sort of pricing options am I looking at for the phone?

I like the PDA/organizer functions of the phone as well as the QWERTY keypad but don't need access to my email 24/7 so I won't be accessing it through the Blackberry.

[Anarchy]

Is it possible to get a 3 year voice plan with a Blackberry Pearl without a data plan? If so, what sort of pricing options am I looking at for the phone?

I like the PDA/organizer functions of the phone as well as the QWERTY keypad but don't need access to my email 24/7 so I won't be accessing it through the Blackberry.

Absolutely, data plans are 100% optional. I had my Pearl for a year without data plan, I only recently got one for my curve.

As for pricing options, if you sign a 3 year contract you should be able to get the Pearl for free, or at most $50. I think the deal now is $50 but you get a $50 Mail In Rebate.

[dre145]

You should start with Telus offerning you a service, instead of 'cancel my phone;. Someone here had their contract cancelled just doing that. lol.

You probably didn't get to retentions department. Ask them to transfer to retentions next time. GL.

unless your calling when retentions is closed, otherwise you should be transfered over to retentions.

[Anarchy]

unless your calling when retentions is closed, otherwise you should be transfered over to retentions.

Yeah, and you shouldn't even need to go through customer service.

When you first dial *611, the first thing you should say is "cancel my service" to the automated menu, and it'll take you to a customer relations rep (pending they are open)

[st7860]

unless your calling when retentions is closed, otherwise you should be transfered over to retentions.

the number to retentions is: 1-888-936-7283

[Mulder and Scully]

It's also a bit early for the N95-4, but I'm assuming it'll be Rogers locked and my concern is that then people won't be able to install any of the cool apps on it.

[benli]

I am currently not using Rogers wireless. I called couple times and have not got a good deal yet. The best deal I was offered is:

$17.50 plan: (weekday incoming & outgoing calls: 200 minutes; unlimited evenings (6pm-7am) and weekends)
$0.50 for 911
$6.95 system access fee
$11 package (caller ID, voice mail, 125 text messages)
-$5 credit
============
So total $30.95 + tax = $35/month

no activation fee, $25 device credit. First 3 month unlimited calls.

I asked for $10 monthly credit and free Sony Ericsson w580i but both were refused.

Hopefully I can get a better deall next call.

[verby]

that means WiFi is locked? :cheesygri
I rather use unlocked n95.

[Lulz]

wifi isnt locked

[Shop-a-holic]

Got the following retention plan from Rogers today. It'll be activated in the beginning of June.

$55.87 (3 years)
200 daytime minutes
Unlimited evenings and weekends at 6pm
Unlimited Network Wide Calling
Vmail, caller id, 2500 txt msgs, 1000 (or 100?) picture msgs, who called, name display, unlimited browsing
SAF and taxes included

Is this deal good enough or is there room to bargain for more?

[Lulz]

It's also a bit early for the N95-4, but I'm assuming it'll be Rogers locked and my concern is that then people won't be able to install any of the cool apps on it.

1) Just because it's LOCKED doesn't mean you won't be able to install any apps on it. LOCKED means Rogers locked it so that you don't get it, and then use it on other GSM providers when you are out of the country and avoid paying roaming fees. You can unlock it for a fee, and then use ANY GSM provider your heart desires.

that means WiFi is locked? :cheesygri
I rather use unlocked n95.

No, who told you Rogers will disable WiFi?
WiFi is not disabled. Also, you are welcome to buy N95 from elsewhere and avoid 2/3 year contract, but then you won't be able to use the $7 Unlimited Data with it. Choice is yours.

anyone here knows when exactly the nokia n95-8GB available for sale by ALL rogers' dealers? cause i just did hardware upgrade and get the SE k850i, i like the n95-8BG sooooo bad. i know one rogers' dealer is selling the n95-8GB w/3yrs contract for 349.99. its in Richmond, BC. please help!!! I did ask some other rogers' dealers and they all not sure... so please help!!!

Stop using your k850 immediately and return it to where you bought it. Go to any big retail stores like malls, and get your N95 there.

just got off with the customer rep........

My status: half a year away done from my 3 year contract....


i called 611 and said "cancel my phone"....
i was directly sent to a customer rep.....
i told her, "i wanna cancel my phone", and thinking that they'll start offering something ....
she replied, "okay sir, thank you for choosing rogers, I will cancel it right now"
i said, "UNLESS you guys can offer me something better...."

i told her that I was offered by Telus for the EPP plan....
but she couldn't match that....
she gave me a similar plan of what i have right now....
except with 3 years extension....


So why didn't you ask: "So why would I sign a 3 year deal and lock myself for 3 more years if I am getting the same plan?"



I was just offered:


250 daytime minutes
500 overage (slush) minutes
my5 Canada Wide (unlimited talk and text)
evenings & weekends at 6pm
$11 Value Pack (VM, CI, 125 texts)


$46/month including SAF, 911, and taxes (Ontario).

I'm debating taking it because it works for my situation. I'd like opinions on price though.

(Footnote: CxR said official iPhone plans starting in July)

Price is bad. People have gotten the same plan as you, for bit less, but with Unlimited Incoming included. If you don't need Unlimited Incoming, at least try to lower the bill. $46/month (i know SAF/taxes included) is still bit much. Try to get it for $40 all in.

[benli]

I am currently not using Rogers wireless. I called couple times and have not got a good deal yet. The best deal I was offered is:

$17.50 plan: (weekday incoming & outgoing calls: 200 minutes; unlimited evenings (6pm-7am) and weekends)
$0.50 for 911
$6.95 system access fee
$11 package (caller ID, voice mail, 125 text messages)
-$5 credit
============
So total $30.95 + tax = $35/month

no activation fee, $25 device credit. First 3 month unlimited calls.

I asked for $10 monthly credit and free Sony Ericsson w580i but both were refused.

Hopefully I can get a better deall next call.

I called again and another CSR started with very high price. She couldn't find the plan I had previously got. Later she gave $15 credit back on monthly plan and $10 credit back on value package. Here are the details.

$37 plan: (unlimited incoming call; weekday outgoing calls: 100 minutes; unlimited evenings (6pm-7am) and weekends)
-$15 credit back for the plan
$0.50 for 911
$6.95 system access fee
$11 value package (caller ID, voice mail, 125 text messages)
-$10 credit back for the value package
============
So total $30.45 + tax = $34.41/month

no activation fee, and free Sony Ericsson w580i (after $50 mail-in-rebate and $29.99 credit back on the original price $79.99).

I didn't ask if the first 3 months unlimited but it doesn't matter much.

This deal seems good for me and I took it.

[Samson45]

What's the cheapest people have been able to get the Razr2 V9 through hardware upgrade / retentions?

[Sweetiexjenn]

Absolutely, data plans are 100% optional. I had my Pearl for a year without data plan, I only recently got one for my curve.

As for pricing options, if you sign a 3 year contract you should be able to get the Pearl for free, or at most $50. I think the deal now is $50 but you get a $50 Mail In Rebate.

i really want to get the pearl and when i called about hardware upgrade they said i had a $200 credit and had to pay $150 (and extend contract for 3 years) for the pearl. i was like what that's so expensive?!?! :confused:

how do you score the pearl for $50 or less? and what is this $50 mail in rebate?

[Lulz]

i really want to get the pearl and when i called about hardware upgrade they said i had a $200 credit and had to pay $150 (and extend contract for 3 years) for the pearl. i was like what that's so expensive?!?! :confused:

how do you score the pearl for $50 or less? and what is this $50 mail in rebate?



1) when was the last time you got phone from rogers
2) are you on family plan
3) on average, how expensive are your bills? (rough estimate)

[mitsui]

check this site out
offer better price on cell phone for 3 years contract than rogers
so u guys can tell rogers CS that they authorized reseller is selling at a lower price than them

http://www.applicant.ca/view-phones-c-22.html

[joepinchpenny]

Hows mine? I just got off the phone with a rep, think I can do better?

200any, unlimited incoming, unlimited after 8 + weekends, caller-id, 6 months of 50% off for $20+SAF+Taxes.

:cheesygri I also got hardware upgrade of LG TU515 for 30$ but :( LOCKED-IN for 3 years :(

[mlc2000]

I can't remember what the $11 Communicate Package included, versus the new $11 Value Pack

Can anyone tell me what new services I should be getting with the Value pack,
that weren't included in the Communicate Package?


Discontinued Price plans and Promos
$11 Every Call Value Package
$12 Every Call Value Package
$11 Communicate Package
$12 Communicate Package
$20 Communicate Package


New Essentials and Packages as of May 6

$11 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages

[shopper-X]

I can't remember what the $11 Communicate Package included, versus the new $11 Value Pack

Can anyone tell me what new services I should be getting with the Value pack,
that weren't included in the Communicate Package?

They added the bold portions:

Caller ID
125 Text Message
Enhanced Voicemail
Name Display
Who Called
Mobile Backup

[bellboy26]

They added the bold portions:

Caller ID
125 Text Message
Enhanced Voicemail
Name Display
Who Called
Mobile Backup


are these automatically changed if I already had the $11 communicate package?

[shopper-X]

are these automatically changed if I already had the $11 communicate package?

I don't believe so. You have to call and have it changed.
One thing to remember is that Rogers will reset your voice mail so all saved messages will be deleted and you have re-setup your greeting.

[badass]

I just called last night and asked if my account would be automatically changed to the new COM. package and they said no. I asked ithem if they could update my account to include the new COM. package and had it done without any problems.

Now I verified several times that there won't be any price increase and they said no, they just removed the old package and added the new package, lets see if this holds true!!

Cheers!!1

[Vickel]

They added the bold portions:

Caller ID
125 Text Message
Enhanced Voicemail
Name Display
Who Called
Mobile Backup

some phones that are not rogers branded may not work with name display, and will result in not receiving any incomming calls,

just a heads up to people switching to the new 11 value pack

[ride365]

Tried calling rentensions yesterday morning... My bill is going to my gf's dad and (then I repay him after), the rep said she couldn't process anything without his approval. We're not in any family plan and the rep seemed unphased when I asked how much to cancel. I said "cancel my phone" at the automated prompt. Is there a newer strategy to get direct to retensions or was that rentensions and they will offer me something once i phone back "on my own account"? Thanks for your help.

[st7860]

Tried calling rentensions yesterday morning... My bill is going to my gf's dad and (then I repay him after), the rep said she couldn't process anything without his approval. We're not in any family plan and the rep seemed unphased when I asked how much to cancel. I said "cancel my phone" at the automated prompt. Is there a newer strategy to get direct to retensions or was that rentensions and they will offer me something once i phone back "on my own account"? Thanks for your help.

no need to mess around with the silly Rogers Voice Recognition system., just call retentions directly at 1-888-936-7283

[SAS-1]

Currently my wife and I are on a couples plan:

20$/month for each line
200 minutes shared
$11 Voicemail and Caller ID on each line.
+ all the garbage fees

We've been customers since 2004. You guys think I could get away with keeping the above plan and get them to include free Voicemail, Caller ID, and My5 (or Unlimited Incoming)?

[shopper-X]

no need to mess around with the silly Rogers Voice Recognition system., just call retentions directly at 1-888-936-7283

It's been mentioned a few times now that the 1-888-936-7283 no longer works and just number goes to the 1-888-ROGERS-1 (1-888-764-3771) number. I think it's been 2-3 weeks now since the number was decommissioned.

[Mad.Whack]

Currently my wife and I are on a couples plan:

20$/month for each line
200 minutes shared
$11 Voicemail and Caller ID on each line.
+ all the garbage fees

We've been customers since 2004. You guys think I could get away with keeping the above plan and get them to include free Voicemail, Caller ID, and My5 (or Unlimited Incoming)?

Split the lines and just make sure you get rogers2rogers. You'll get more for the same price and you could get all/most of those extra features free too.

[dre145]

Split the lines and just make sure you get rogers2rogers. You'll get more for the same price and you could get all/most of those extra features free too.

rogers doesnt seem to like family couples plans. i know when i called in to split the 2 phones they wouldnt give me any good deal even tho we were with them for years

[dre145]

Tried calling rentensions yesterday morning... My bill is going to my gf's dad and (then I repay him after), the rep said she couldn't process anything without his approval. We're not in any family plan and the rep seemed unphased when I asked how much to cancel. I said "cancel my phone" at the automated prompt. Is there a newer strategy to get direct to retensions or was that rentensions and they will offer me something once i phone back "on my own account"? Thanks for your help.

u have to be account holder to cancel.
or have the account holder approve u to speak for him
or pretend to be the account holder

[SAS-1]

rogers doesnt seem to like family couples plans. i know when i called in to split the 2 phones they wouldnt give me any good deal even tho we were with them for years

So you got this on your family plan, dre?


$20
250 daytime min
unlimited after 6 and wkend
Unlimited incoming
R2R, CID, VM


I'd be happy with that.

[dre145]

So you got this on your family plan, dre?



I'd be happy with that.

i was on a family plan before that. 3 years ago and all they offered me was the standard $25 retention plan
250min
unlim weekdays after 6 and weekends
Cid

I couldnt get anything out of them
Maybe thats changed now tho.

[sketty55]

I was able to get one of these retention plans, 200 daytime minutes, free after 6pm, etc. I did get rogers to rogers but my wife has went $75 over her minutes last month....kind of defeats the whole purpose of one of these plans. Anyway, has anyone received a good retention plan with more minutes a month...say 300 or 400? Thanks!

[dubjk]

i was going to call retentions, but a few days ago they actually called me instead and gave me a deal of $20 for 250 min, ID, unlimited after 6 and weekends. I was a bit surprised by that, but it could be that ive finished my 3-year contract almost a year ago.

the person on the phone told me that i was entitled to a free phone for a new 3-year contract, and gave me a Nokia 3555. I'm actually using another unlocked phone, so I didnt really care as long as it was free, but when I went to the website, I realized that there were all these other phones that I could've gotten, and they costed even less if purchased on its own. The package came today with a return slip saying I could return the phone within 30 days, but after reading the slip, I'm not sure whether returning the phone would also mean I changed my mind about the new plan and want to cancel my service. I know I'm a bit careless in just accepting the phone, but I also don't think that I should have to memorize what each phone looks like and their functions, or that I have a computer readily available in front of me to look at when they were calling me on my cell when I'm not at home.

[noxe2]

help me out guys - whats the new retention #? I tried calling the old number but it took me to roger's regular number and the customer service rep I got offered me a crappy deal (was trying to match the Telus EPP) and said he couldn't match it (BS) :mad:

[dre145]

help me out guys - whats the new retention #? I tried calling the old number but it took me to roger's regular number and the customer service rep I got offered me a crappy deal (was trying to match the Telus EPP) and said he couldn't match it (BS) :mad:

in the last few pages people mentioned it multiple times, when u get a hold of a regular CSR say you want to cancel they will transfer you to retentions its not that hard.... really

[Samson45]

Guys, looking for some info on the best hardware upgrades you are getting? I spend a lot on Rogers monthly and haven't done a hardware upgrade in years so I want to know how far I can push for a deal... please post your best hardware upgrade deals for comparison?? Thanks!!

[Sweetiexjenn]

1) when was the last time you got phone from rogers
2) are you on family plan
3) on average, how expensive are your bills? (rough estimate)

1) last phone i got from rogers was 4 years ago (v300 on a 2 or 3 yr contract i forgot)
2) not on a family plan. currently on a corporate $20 plan.
3) my bill including tax is $40. i'm on $20 plan - 200 mins, e/w after 8 plus 11 comm. pack

i assume its $50 per yr in hardware upgrade thats why i have $200 coz its been 4 yrs?!?! i still think $150 is too much to pay for the blackberry pearl. i'm assuming this is the model without gps. everyone says i should be able to get it for $50 or free even!

[don_lee103]

UPDATE: EPP plan is available once again.

$17.50 Gives you.
200 mins local airtime
Unlimited calling after 6pm.


So for the people who were missed out last month, jump in to this deal!

[jeebus]

UPDATE: EPP plan is available once again.


So for the people who were missed out last month, jump in to this deal!

I just switched from my $20 / month
100 min + 50x2 bonus
Evenings and weekends at 8pm

to this $17.50 plan.

I am a bit confused though looking at my online profile
Rogers Wireless Insider EPP - $17.50

* 6PM Early Eve. Calling Option
* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 200 Weekday Minutes


Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* 33.3% Value Pack Add-on Disc.


My Current Wireless Essentials
Mobile Internet plan - To be removed on 17/05/2008 All
$15 Value Pack All

Am I being billed 7.00 a month for the 6pm early calls when its included with my plan?

[rupture]

I just switched from my $20 / month
100 min + 50x2 bonus
Evenings and weekends at 8pm

to this $17.50 plan.

I am a bit confused though looking at my online profile


Am I being billed 7.00 a month for the 6pm early calls when its included with my plan?

It appears that way.

[benli]

UPDATE: EPP plan is available once again.
So for the people who were missed out last month, jump in to this deal!

You can also ask for $5/month credit back for this plan. See http://www.redflagdeals.com/forums/showpost.php?p=6803876&postcount=14308

[benli]

I just switched from my $20 / month
100 min + 50x2 bonus
Evenings and weekends at 8pm

to this $17.50 plan.

I am a bit confused though looking at my online profile


Am I being billed 7.00 a month for the 6pm early calls when its included with my plan?

Better call again and have it clarified. For sure the $7/month need to be removed. You can also try to ask for $5/month credit back

[to_munda]

I called again and another CSR started with very high price. She couldn't find the plan I had previously got. Later she gave $15 credit back on monthly plan and $10 credit back on value package. Here are the details.

$37 plan: (unlimited incoming call; weekday outgoing calls: 100 minutes; unlimited evenings (6pm-7am) and weekends)
-$15 credit back for the plan
$0.50 for 911
$6.95 system access fee
$11 value package (caller ID, voice mail, 125 text messages)
-$10 credit back for the value package
============
So total $30.45 + tax = $34.41/month

no activation fee, and free Sony Ericsson w580i (after $50 mail-in-rebate and $29.99 credit back on the original price $79.99).

I didn't ask if the first 3 months unlimited but it doesn't matter much.

This deal seems good for me and I took it.

Can you explain how u did it?
Thx

[irenictiger]

I just called into Customer Relations and switched my plan. I was already on a retention plan for $20 which gave me:
250 weekday
Unlimited Evening/Weekend Starting at 8pm
Caller ID, Call Waiting
...typical retention plan

And got them to add on Unlimited Evenings/Weekends starting @ 5PM now at no extra charge. Probably could have gotten a little more out of it, but I'm satisfied.

[benli]

Can you explain how u did it?
Thx

I called again about 2 hours later after I had got $5 credit back on the $17.5 EPP plan which seemed ok to me but lacked a little day time incoming call time. Actually I was thinking to take it without $11 value pack so that the monethly bill is $17.50 + $0.50 + $6.95 - $5 = $19.95 + tax = 22.54. But it's a little not convenient without CID & VM.

The sales couldn't give me the same deal and forwarded my call to Wireless Department. Another CSR at Wireless started with very high price plan. $37 for the plan and $11 value pack, + 911 + SAF + tax, it's more than $60. Ridiculous. I told her I needed a cheaper plan, like after tax no more than $30.

I reiterated I need the plan I had got 2 hours ago. I do not need the whole $11 pack but only CID and VM and asked her to reduce price. But the CSR couldn't find the plan. It seems different CSR have different plans to offer.

She asked for details and ask if the plan I had got included free rogers-to-rogers call. I told her no. This might make her believe my honestness.

Surprisingly, she told me she could help me by giving credit back. $15 to the $37 plan and $10 to $11 value pack. This makes the plan with value pack down to $23 + other fees. The cost is the same as the one I had got but has more incoming time in weekdays. So I told erh I am happy with it.

Then I asked about activiation fee and cell phone. Without any hesitation, she waived the activation fee and would like to offer free basic phone (those $25 online price). I asked for Sony Ericsson W580i. She said I need to pay $54.99 (after her $25 credit). I then ask if she could find any way to offer the phone for free. She answered me she had to charge full price of phone on my credit card but offered $50 mainl-in-rebate and $29.99 credit back to my account. Deal. Hope this helps.

[SirAlain]

I recently took over my sister's account (Transfer of Responsibility). The rep gave us this price plan for $37:

150 daytime
6pm evenings & weekends
unlimited incoming

Very disappointing. I tried to negotiate but he wouldn't budge! This was not retention, however.
Do you think it's a good idea if I call retention?

[dafunky1]

Many of the deals being posted here are only available in ON. I live in AB and am looking to beat my current Rogers month to month plan. I got it when this post first came out. It's details are:

$25 plan: (200 mins; unltd evenings (6pm-6am) and weekends, no texts incl)
$8.00 Enhanced Voicemail
$6.00 Caller ID
$6.95 System Access fee
$0.50 for 911
-$5.00 monthly credit because they can't switch me to simple voicemail from enhanced
============
So total $41.45 + tax = $43.52/month

I have to pay 0.15/text

I'm willing to enter a contract with the condition I can get a new phone. Phones I'm considering are the Sony Ericsson 580i, Sony Ericsson 850i, Nokia N95 and the LG Vu.

I can get the Sony Ericsson on a contract renewal for $54.

Hoping there are people out there that can give me some tips/better plans.

Cheers...

[skyrink]

i would suggest getting urself into a contract, rogers has no reason to renogiate ur plan when u can just leave whenever u want...a 3 year contract would maximize ur opportunities plus get a free phone, use other company plans as a foundation to get a good deal with rogers...u should be able to talk into getting a $100 (with 3 years) for free

heres my current plan, and im also in ONT

250 + 25 anytime minutes
unlimited E/W from 8pm
500 txt + 50 picture/video messaging ($5 monthly messaging)
caller ID ($7 monthly credit)
100 CD long distance minutes

$20 + 6.95 + 0.50 + tax = $31 ish

like everyone else, i got each of the free features bit by bit not all at once...im also about to use my first hardware upgrade in 2 years to get hopefully a new free phone

good luck

[dafunky1]

i would suggest getting urself into a contract, rogers has no reason to renogiate ur plan when u can just leave whenever u want...a 3 year contract would maximize ur opportunities plus get a free phone, use other company plans as a foundation to get a good deal with rogers...u should be able to talk into getting a $100 (with 3 years) for free

Agreed....when a hear of a good plan/tactic that is available in AB I'll be doing that!


heres my current plan, and im also in ONT


I'm finding that when I call to get a plan available in ON that they don't honour it in AB. I'm hoping to hear about AB plans that are good deals.

[zachman86]

I was just wondering if someone could help me out. I'm looking to change my plan from my current one to a more updated one. I was going to phone retentions and see if I could get some extra texts and long distance. However I was also looking to switch to a blackberry very soon. Would it be best to switch to a new blackberry plan and then ask for some bonuses or would it be better to keep my plan, ask for bonuses and then switch hoping they will allow me to keep the add ons. If someone has some insight on the way to approach this is would be much appreciated.
I haven't changed my plan since 2006 so its outdated. If anyone knows any great blackberry plans that they have gotten that would be of some help too.
The full keyboard blackberrys not the pearl. Thanks everyone

[locodawg]

My Current Plan ...

$65 for 3 phones
300 shared
after 6 free and weekends free
R2R
Call display

plus i pay for voice mail

This is what good old rogers offered me
200 min
after 6 free
r2r
30 dollars each phone ...

someone tell me how this is a better deal for me????

I barely even use my 300 min with R2R my min count is not that high

and to top it off i got a call back from rogers asking me to do a survey on what i thought about their service lol ... VERY dissatisfied

[MoDawG]

rogers is a bunch of ****s, i have a phone with them for 4 years now. Im trying to add a second line on the account even signing a contract and they wont waive the bs 35$$ fee

[SMARTT]

....

[Bubbilicious]

I called the Retention Centre in March and this is what they offered me (Mind you I have been with them for about 8 years now)

$25 plan
250 day time minutes
Unlimited weeknights and weekend from 6pm-8am
Free V/M, Call Display, 125 sent txt msgs for 3 years
Free R2R calling for 3 years
Unlimited local calling for 6 months
Free SE W580i phone

I also have a $5 L/D plan for 1000 minutes (Canadian L/D) from them

But then again it varies from rep to rep and I think they can also look at your file and see how long you have been with them and how much money you have spent with the company and offer you different things based on each individual.

[verby]

2 phones (family plan)

200 min shared/unlt. evening 9pm/weekends
Unlimited Incoming Calls Opt.
Detailed Billing
Between Us Calling
Between Us CDN LD
$11 Value Pack

$57.xx incl. everything for both phones

[mitsui]

just signed FOUR 3 year plans with rogers

$20
250 weekday
unlimited weekends and evenings from 8pm
Rogers to Rogers
Caller ID
Free SE w200i

good deal or not?
i renew 3 years on my line and signed up for 3 more ppl
and i had been talking to them for over a month, getting different CSR, but they will throw in voice mail and text message!!

i had been with them for 5 years now
:mad:

[Lulz]

just signed FOUR 3 year plans with rogers

$20
250 weekday
unlimited weekends and evenings from 8pm
Rogers to Rogers
Caller ID
Free SE w200i

good deal or not?
i renew 3 years on my line and signed up for 3 more ppl
and i had been talking to them for over a month, getting different CSR, but they will throw in voice mail and text message!!

i had been with them for 5 years now
:mad:

okay deal, but BAD deal if you have been with them for 5 years.
the phone is okay at best, and plan is good if it had 6PM (trust me those 2 hours make a huge difference)

[xtasyx]

okay deal, but BAD deal if you have been with them for 5 years.
the phone is okay at best, and plan is good if it had 6PM (trust me those 2 hours make a huge difference)

It's a good deal if it works out for you and it's more economical than previously. It's a bad deal if it doesn't work out for you and it's less economical than previously.

[dre145]

just signed FOUR 3 year plans with rogers

$20
250 weekday
unlimited weekends and evenings from 8pm
Rogers to Rogers
Caller ID
Free SE w200i

good deal or not?
i renew 3 years on my line and signed up for 3 more ppl
and i had been talking to them for over a month, getting different CSR, but they will throw in voice mail and text message!!

i had been with them for 5 years now
:mad:

are you mid contract? were you on a family plan before?? how much did you pay per phone before?
This might help us know if you have room to get more, but then again you can never be sure with rogers lol

[commerce guy]

I just wanna know if anyone gets $5 credit off their $20 plan...

I currently have:
250 daytime
Unlimited after 6pm
Unlimited text
R2R
Call Display

$15+ saf + 911 = $25.14

I got a $15 credit off my unlimited text... which should be only $10... so they "accidentally" gave me $5 credit. Does anyone have a similar plan at this price like this before?

I dunno if my account is gonna get audited... i think it might be because I save $32 every month... If I don't call them at all, will they notice it and audit my account?

Thanks!

[mitsui]

It's a good deal if it works out for you and it's more economical than previously. It's a bad deal if it doesn't work out for you and it's less economical than previously.

okay deal, but BAD deal if you have been with them for 5 years.
the phone is okay at best, and plan is good if it had 6PM (trust me those 2 hours make a huge difference)

yeah, i had been with them since 2003, so just over 5 years
i had a tough time dealing with them as they keep on giving me crap about my plan
one sales told me that the plan i was getting is wrong, and she can only offer me a family plan
$25 per month for 150 weekday and unlimited weekend and evening from 9pm...LOL

[mitsui]

are you mid contract? were you on a family plan before?? how much did you pay per phone before?
This might help us know if you have room to get more, but then again you can never be sure with rogers lol

i was with my company (white spot) plan before

$20
150 minutes, unlimited weekends and evenings from 7 or 8pm


and my contract expired 2 years ago, and i was on month to month for over 2 years

i talked to about 7-8 different CSR, and they won't throw in any extra
:confused:

[soblecram]

Here's a chance for someone to make a little commission:


Wife works for a non profit organization dealing with people with disabilities. As part of their jobs, they need to carry cell phones for communication between employees, doctors, transportation companies, work placements, etc etc etc..

They are currently off contract, and looking for the following:

16 Phones (not important what type, but must be reliable) with cases, car chargers and home chargers

4 Blackberry devices (again, not important which model) with email capabilities - no surfing; with holster/cases, car chargers and home chargers


each phone/bb needs:
300-400 Min / month
E/W 6pm
CID VM CW
FREE INTER-NETWORK CALLING (IE Bell to Bell or R2R)
Carrier doesn't matter; currently with Telus
Location is Ottawa

Please advise via PM or by email (2deep2notice at gmail ) what you can offer. Looking to make this switch by the end of June at the absolute latest.

[st7860]

Here's a chance for someone to make a little commission:


Wife works for a non profit organization dealing with people with disabilities. As part of their jobs, they need to carry cell phones for communication between employees, doctors, transportation companies, work placements, etc etc etc..

They are currently off contract, and looking for the following:

16 Phones (not important what type, but must be reliable) with cases, car chargers and home chargers

4 Blackberry devices (again, not important which model) with email capabilities - no surfing; with holster/cases, car chargers and home chargers


each phone/bb needs:
300-400 Min / month
E/W 6pm
CID VM CW
FREE INTER-NETWORK CALLING (IE Bell to Bell or R2R)
Carrier doesn't matter; currently with Telus
Location is Ottawa

Please advise via PM or by email (2deep2notice at gmail ) what you can offer. Looking to make this switch by the end of June at the absolute latest.


if they dont need to roam outside of their home area too much just get a stack of fidos, alone with 4 samsung blackjacks for the 'blackberry' stuff'

[Mendesb]

any1 been able to get the direct #'s to work?

[ride365]

I know this has been said many times but what is the best way of reaching retensions. I haven't been getting any offers and it seems like im not getting past sales dept. I say "cancel my phone" at the prompt. Thanks for your help.

[Shop-a-holic]

To reach retentions, tell them you've been offered a better plan by another company, especially Fido. That's because there's no cancellation fee when you switch over to Fido. The last time I talked to them, I was told I'm going to be transferred cuz I'm speaking of a competitor's plan.



On a side note, my Rogers 3 years contract will be renewed next month since I'm switching to another plan. Should I be asking for a free phone or a deal on a phone?

[Shoryuken]

To reach retentions, tell them you've been offered a better plan by another company, especially Fido. That's because there's no cancellation fee when you switch over to Fido. The last time I talked to them, I was told I'm going to be transferred cuz I'm speaking of a competitor's plan.



On a side note, my Rogers 3 years contract will be renewed next month since I'm switching to another plan. Should I be asking for a free phone or a deal on a phone?


just wondering, does rogers actually care if you switch to fido? it's the same company, same network. wouldn't they have more incentive to retain you if you were thinking about going to bell?

[turnstylez18]

Retentions actually called me in late april. I was not under a contract and had been with rogers for 5 years.
I orginally had a corporate plan.

My plan last month was.

200 min
unlimited evenings and weekends 6pm to 8am
paid 7 extra for caller id
but was given a $10 credit (was gonna end nov of 09)

i paid 25+7-10 = 22 a month plus service fees etc...

MY PLAN NOW:

200 min
unlimited evenings and weekends 6pm to 8am
unlimited incoming ($10)
Value Communications Pack - CID,VM,125 text ($11)
-Credit of $10 for incoming (ending may 09)
-Credit of $15 for the value pack (ending may 09)

Equals to $21 a month plus service fees etc.




I extended my contract for only one year so my incoming and $15 credit will end after one year.

Im pretty happy with my plan but its always in the back of my mind if I could find something better.

Also will rogers retentions will be able to give me the same exact plan or maybe something better right before my contract runs out a year from now?
(my credit will run out when my contract expires so id want this exact plan at the very least from retentions)

[Lulz]

Retentions actually called me in late april. I was not under a contract and had been with rogers for 5 years.
I orginally had a corporate plan.

My plan last month was.

200 min
unlimited evenings and weekends 6pm to 8am
paid 7 extra for caller id
but was given a $10 credit (was gonna end nov of 09)

i paid 25+7-10 = 22 a month plus service fees etc...

MY PLAN NOW:

200 min
unlimited evenings and weekends 6pm to 8am
unlimited incoming ($10)
Value Communications Pack - CID,VM,125 text ($11)
Credit of $10 for incoming (ending may 09)
Credit of $15 for the value pack (ending may 09)

$21 a month plus service fees etc.




I extended my contract for only one year so my incoming and $15 credit will end after one year.

Im pretty happy with my plan but its always in the back of my mind if I could find something better.

Also will rogers retentions will be able to give me the same exact plan or maybe something better right before my contract runs out a year from now?
(my credit will run out when my contract expires so id want this exact plan at the very least from retentions)

worst case us you sign another 1-2 years for same plan

good case would be, another credit, but your plan is already very good to begin with.
you see, retentions department doesn't really like giving good deal for 1/2 year contracts
they want 3 years...so you already have an awesome deal, hard to negotiate something better

[sipjd64]

Retentions actually called me in late april. I was not under a contract and had been with rogers for 5 years.
I orginally had a corporate plan.

My plan last month was.

200 min
unlimited evenings and weekends 6pm to 8am
paid 7 extra for caller id
but was given a $10 credit (was gonna end nov of 09)

i paid 25+7-10 = 22 a month plus service fees etc...

MY PLAN NOW:

200 min
unlimited evenings and weekends 6pm to 8am
unlimited incoming ($10)
Value Communications Pack - CID,VM,125 text ($11)
Credit of $10 for incoming (ending may 09)
Credit of $15 for the value pack (ending may 09)

$21 a month plus service fees etc.




I extended my contract for only one year so my incoming and $15 credit will end after one year.

Im pretty happy with my plan but its always in the back of my mind if I could find something better.

Also will rogers retentions will be able to give me the same exact plan or maybe something better right before my contract runs out a year from now?
(my credit will run out when my contract expires so id want this exact plan at the very least from retentions)

hi there, could you PM me your phone number so i can price match when i call retention? Your plan is actually what i need. thanks alot!

ps: if its a problem, skip my question.


thanks.

[turnstylez18]

worst case us you sign another 1-2 years for same plan

good case would be, another credit, but your plan is already very good to begin with.
you see, retentions department doesn't really like giving good deal for 1/2 year contracts
they want 3 years...so you already have an awesome deal, hard to negotiate something better

so my chances are good to get the exact same plan when i call retentions a year from now?

nothing worse? (thats what i dont want)

I think next year I wouldnt mind going 3 yrs extentions depending if the plan is good...

and sorry to the post above me...i prefer not to give my # away...

[Lulz]

yes like i said i am 120$ sure retentions will let you keep the same price plan if you sign for another deal.
HOWEVER, you might get a bad rep who will refuse to give you the same deal unless you sign a 2/3 year contract, as opposed to 1.
but then, if you sign 3 year contract, then you DEFINITELY could squeeze in another $5 from the bill.
it's almost impossible to get plan like yours, but cheaper for only 1 year...but 3 year would up your chances of getting another $5 off in there

[turnstylez18]

yes like i said i am 120$ sure retentions will let you keep the same price plan if you sign for another deal.
HOWEVER, you might get a bad rep who will refuse to give you the same deal unless you sign a 2/3 year contract, as opposed to 1.
but then, if you sign 3 year contract, then you DEFINITELY could squeeze in another $5 from the bill.
it's almost impossible to get plan like yours, but cheaper for only 1 year...but 3 year would up your chances of getting another $5 off in there

if i could get another $5 credit..i would definitely go the 3 year extension...
these are all the services and options i need...i just want costs to go down..

thanks for the input..appreciate it

[Lulz]

if i could get another $5 credit..i would definitely go the 3 year extension...
these are all the services and options i need...i just want costs to go down..

thanks for the input..appreciate it

if you are willing to sing for 3 years, call Rogers relations and TELL them that you want to further reduce your bill by as much as you can (don't say how much) in return of signing a 3 year deal instead of 1.
worst thing, they say no

[turnstylez18]

if you are willing to sing for 3 years, call Rogers relations and TELL them that you want to further reduce your bill by as much as you can (don't say how much) in return of signing a 3 year deal instead of 1.
worst thing, they say no

thats what ill definitely do...still have a lot of time..one year...hopefully i can get a new phone as well for cheap during that time...

thanks

[shopper-X]

if you are willing to sing for 3 years, call Rogers relations and TELL them that you want to further reduce your bill by as much as you can (don't say how much) in return of signing a 3 year deal instead of 1.
worst thing, they say no

I didn't know Rogers was signing singing talent for cell phones :lol:

[levp]

:confused: Did anyone get great deals with the new 500 minutes plans (for mega incoming....)??

I was wondering if i was on a mega incoming then retention offered me credits... do I automaticly get 500 minutes instead of what i had b4?

[nidserz]

wow. im extremely mad. customer for over 10 years with cable and iternet now. over 300$ revenue every month and i get nothing, not even a free krzr, no admin fee waved.

would jst like our 3 wireless with
25$
250 min, evenings 6pm, r2r, cid, vm, 125 texts

the lady wouldnt budge on free $11 pack, only a r2r credit. i guess ill try one last time, then actually axe rogers :(

i told them telus offered us 3 new phones for $0 and a $20 plan but nothing going...tips, advice?

[ryyeung]

Great thread and very useful. I just called in to Rogers and got the following deal - I've been a Rogers customer just finishing up on a 3 year term - paying about $40 per month all-in, now I have:

$20/month
250 mins
Caller ID
Voicemail
6pm evening and weekend
100 mins Cdn LD
Rogers to Rogers
+ SAF $6.95 + 911 $0.50

I was offered also a choice of 4 phones on a 3 year contract, but they are later models. What luck has ppl been in getting current generation phones? Is there chance of getting a reduce price if not completely for free?

Thanks RFD for saving me more money. I was quite happy with it considering I think most ppl DIDN'T get R2R tossed in.

What worked for me:
I was very specific with what Bell and Telus offered. You can go to another RFD thread with those deals and compare side by side, so the Rogers rep will know you're sincere. Also, I keep using the words "cancel" and "competitors", "price match", etc. Again, very experience may vary, but overall I'm happy, will save ~$10 a month and get a better bundle.

Cheers!
ryan

[Lulz]

i told them telus offered us 3 new phones for $0 and a $20 plan but nothing going...tips, advice?

i take it you didn't really threaten with canceling?
call and say: "hi, please cancel my cell phone from my next billing cycle"
"i am sorry to hear that, is there anything wrong?"
"telus gave me this XYZ deal with $400 phone for free if i sign 3 year contract which is want i want to do"

...proceed to get freebies until you are satisfied. don't settle for the first "oh, we can give you free caller id for 3 months" type of lame deal they usually throw

[confused]

Any try calling retentions to add another line with the same current plan as their current line?

My contract expired two months ago and i'll be calling in to the retentions dept to negotiate however my spouse's current contract with Fido expires in 3 months.

Is it best for me to negotiate my plan now and calling later to add an existing line? or do both in one phone call in three months time?

[Pavel]

Great thread and very useful. I just called in to Rogers and got the following deal - I've been a Rogers customer just finishing up on a 3 year term - paying about $40 per month all-in, now I have:

$20/month
250 mins
Caller ID
Voicemail
6pm evening and weekend
100 mins Cdn LD
Rogers to Rogers
+ SAF $6.95 + 911 $0.50

I was offered also a choice of 4 phones on a 3 year contract, but they are later models. What luck has ppl been in getting current generation phones? Is there chance of getting a reduce price if not completely for free?

Thanks RFD for saving me more money. I was quite happy with it considering I think most ppl DIDN'T get R2R tossed in.

What worked for me:
I was very specific with what Bell and Telus offered. You can go to another RFD thread with those deals and compare side by side, so the Rogers rep will know you're sincere. Also, I keep using the words "cancel" and "competitors", "price match", etc. Again, very experience may vary, but overall I'm happy, will save ~$10 a month and get a better bundle.

How much was your revenue beforehand? Did you exceed your minutes at all? I just called retentions and they told me that your deal is unusual. They said that if I knew your name and cell number they would have to go into your account and change things because the $20/month including 6PM weekends is not right.

[ryyeung]

I just called into Customer Relations and switched my plan. I was already on a retention plan for $20 which gave me:
250 weekday
Unlimited Evening/Weekend Starting at 8pm
Caller ID, Call Waiting
...typical retention plan

And got them to add on Unlimited Evenings/Weekends starting @ 5PM now at no extra charge. Probably could have gotten a little more out of it, but I'm satisfied.

Great deal to get the weekends and evenings at 5pm. I tried asking for the same thing, but the rep said that nothing could be done. After all, the majority of my weekday calls at around 5-6 right after I get off work.

[ryyeung]

Great thread and very useful. I just called in to Rogers and got the following deal - I've been a Rogers customer just finishing up on a 3 year term - paying about $40 per month all-in, now I have:

$20/month
250 mins
Caller ID
Voicemail
6pm evening and weekend
100 mins Cdn LD
Rogers to Rogers
+ SAF $6.95 + 911 $0.50

I was offered also a choice of 4 phones on a 3 year contract, but they are later models. What luck has ppl been in getting current generation phones? Is there chance of getting a reduce price if not completely for free?

Thanks RFD for saving me more money. I was quite happy with it considering I think most ppl DIDN'T get R2R tossed in.

What worked for me:
I was very specific with what Bell and Telus offered. You can go to another RFD thread with those deals and compare side by side, so the Rogers rep will know you're sincere. Also, I keep using the words "cancel" and "competitors", "price match", etc. Again, very experience may vary, but overall I'm happy, will save ~$10 a month and get a better bundle.

Cheers!
ryan

How much was your revenue beforehand? Did you exceed your minutes at all? I just called retentions and they told me that your deal is unusual. They said that if I knew your name and cell number they would have to go into your account and change things because the $20/month including 6PM weekends is not right.

I've gotten a couple of PM's asking me my strategy about getting the deal I got. Frankly, I was actually hoping for better - I was probably greedy, but nonetheless, I'm happy. Thanks RFD again. Having said that, like I mentioned in my previous post, the ONLY addition I got to most other retention plans is the Rogers to Rogers. You can see numerous other post about members getting similiar deals - the OP even mentions what I got as the most common.

Now I'll try to provide as many details as possible, without revealing too much about my Rogers personal information. I'm not sure about Pavel's comment's, but I just don't want to risk it. I'll see my next billing cycle to see what happens, but I would REALLY cancel ON THE SPOT if Rogers did negate on their offer. The rep even said I've put in notes as to what we've discussed and even double and triple checked that with him.

My current situation:
- September is the end of my 3 year contract
- 150 mins + 150 mins bonus
- Caller ID
- Voice message
- 8pm evening/weekend
- Paying about $50 all-in
- My partner at the SAME address has an almost identical plan

I called in to the Customer service number. It prompted me as to what my call was about. I said "cancel my phone". I was IMMEDIATELY transfered to a live agent, who asked about my situation. I told her I was happy with Rogers service and reception, but that the rates were unacceptable (which I think most RFDers would agree considering what I got). She excalated the situation and transfered me to Retention after about 2 mins.

Retention rep ask me what my situation is. I list of confidently what I know I can get elsewhere (using other RFD Bell, Telus, and Fido post as a guide - do a thread search, there are many sitting around). All the while, I was ALWAYS POLITE and courteous and also said I was satisfied about everything about Rogers. The rep initially matched everything except:
- 6pm evening and weekends
- voicemail (additional $7!)
- 100 LD

I polite told him to cancel my contract during the phone conversation as my cancellation penalty - $20 a month, would be negligible compared to the savings I get at the competition. That enticed him to change it to 6pm wkend/eve and the Rogers to Rogers. After a few more minutes of discussion, he tossed in voicemail and I agree to the extension.

Note: The contract lenght is not yet finalized. Not sure if I go two years and buy a phone myself, or get an older gen phone free with 3 year contract.

As was mentioned many many times, YMMV. Be patient and polite and best of luck to all of you. Feel free to ask me any questions you may have.

[confused]

How much was your revenue beforehand? Did you exceed your minutes at all? I just called retentions and they told me that your deal is unusual. They said that if I knew your name and cell number they would have to go into your account and change things because the $20/month including 6PM weekends is not right.

Quite a few individuals on HoFo have called in and received that $20/month plus eve/week starting at 6 as well

[mycrazydeals]

Hey guys, need your opinion on this, which one is a better plan:

$17.50 + SAF + tax
200 daytime minutes
E/W @ 6pm
100 LD minutes
CID/VM

or

$20.00 + SAF + tax
275 daytime minutes
E/W @ 8pm
100 LD
Unlimited incoming
CID, but no VM

Thanks for your opinion!

[Lulz]

Any try calling retentions to add another line with the same current plan as their current line?

My contract expired two months ago and i'll be calling in to the retentions dept to negotiate however my spouse's current contract with Fido expires in 3 months.


Is it best for me to negotiate my plan now and calling later to add an existing line? or do both in one phone call in three months time?

Always better to do it at the same time. Wait for ur husband's/wife's contract to expire in 3 months, then call in to sign your plan for 3 years, and then, when you finally get the plan you want for cheap, out of nowhere, ask him/her gently if it's possible for your spouse to come to rogers (don't mention that your spouse is with fido...just say bell or telus) because he is not satisfied with your current provider

How much was your revenue beforehand? Did you exceed your minutes at all? I just called retentions and they told me that your deal is unusual. They said that if I knew your name and cell number they would have to go into your account and change things because the $20/month including 6PM weekends is not right.


Bunch of Bullsh1t.
Probably 80% of all the people here who have retention deals have 6PM evenings/weekends and have a $20 plan.

[Sticky23]

Hey guys, need your opinion on this, which one is a better plan:

$17.50 + SAF + tax
200 daytime minutes
E/W @ 6pm
100 LD minutes
CID/VM

or

$20.00 + SAF + tax
275 daytime minutes
E/W @ 8pm
100 LD
Unlimited incoming
CID, but no VM

Thanks for your opinion!

I'd go for the $17.50 plan if you don't see yourself using more than 200 weekday minutes, why spend the extra money if you won't need the extra minutes.

[superiorsam]

250 daytime mins
unlimited evening and weekend from 6pm
unlimited incoming
unlimited network calling,
1000 CDN LD
$20 comm pack
-Unlimited mobile browsing
-Unlimited mobilemail
-2500 txt messages
-1000 video/photo msgs
-mobilbackup
-Enhanced Voicemail
-Call Display
-Who called
-Name caller

With all credits. $27 +6.95+0.5+tax =37.xx

[shwinn]

250 daytime mins
unlimited evening and weekend from 6pm
unlimited incoming
unlimited network calling,
1000 CDN LD
$20 comm pack
-Unlimited mobile browsing
-Unlimited mobilemail
-2500 txt messages
-1000 video/photo msgs
-mobilbackup
-Enhanced Voicemail
-Call Display
-Who called
-Name caller

With all credits. $27 +6.95+0.5+tax =37.xx

If this is true and you actually get it on your bill

THIS IS ONE SICK PLAN

[flexwong]

How much was your revenue beforehand? Did you exceed your minutes at all? I just called retentions and they told me that your deal is unusual. They said that if I knew your name and cell number they would have to go into your account and change things because the $20/month including 6PM weekends is not right.

$15/month
250 weekday
UL evenings + weekends starting @ 6PM free
Rogers to Rogers free
CD free

for 2 lines, so around $50/month.

it is very possible to get 6pm starts for $20 because rogers knows that other companies (notably telus) offer that for free many times.

[Pavel]

I wouldnt be surprised that the CSR at retentions I spoke to this evening was kinda green or even working part-time. I asked again for a quote on the N95 for a HUP. She said the best she could do is $429. I called earlier in the day and was offered $379 by someone else. I told that one to put it in my notes, looks like she didn't.

Thinking more about it, I don't see how they can negate the terms of the agreement. I now vaguelyr ecall that a rep said they're not allowed to change these things. If others in Metro Vancouver are getting it for $20 with all those features, then it stands to reason that's it's not "exceptional". I am also guessing since ryyeung didn't mention how much his normal bills were in the past ie. exceeded his limits or had long distance charges, this will affect the pricing of your monthly plan.

Also, everyone needs to bear in mind that in different market segments, there are better deals to be had. So just because people in Toronto or Saskatchewan are getting one price plan doesn't mean that someone in BC will. In fact, they usually won't. That's why Rogers bases their plan where you live. I would like to see people posting where they live as the plans will vary by region.

[Pavel]

Bunch of Bullsh1t.
Probably 80% of all the people here who have retention deals have 6PM evenings/weekends and have a $20 plan.

Maybe in Toronto, but typically not in BC. I've been a Rogers customers for almost 20 years and they still won't give it to me, based on this evenings phone call. I'll call again tomorrow.

[brownman87]

Hey guys, need your opinion on this, which one is a better plan:

$17.50 + SAF + tax
200 daytime minutes
E/W @ 6pm
100 LD minutes
CID/VM

or

$20.00 + SAF + tax
275 daytime minutes
E/W @ 8pm
100 LD
Unlimited incoming
CID, but no VM

Thanks for your opinion!

bro go for the second one.
you get more minutes and incoming, for me more than half my calls are incoming so having that is great. moreover, the 17.50, i suppose is an epp plan and lot of ppl are sayin that its really hard to add things like incoming or r2r later on.

however with the 20 dollar plan, you can call in later on and negotiate for early evenings and r2r and vm.

for me, incoming is worth way more than early evenings and vm put together.

you can talk more for just 2.50 more a month, and its a more "flexible plan", you gotta know that prices are going up due to inflation and everything (look at the price of rice)... put ur self in a good plan and call in a few months after and negotiate for more. :D

[thisischunks]

bro go for the second one.
you get more minutes and incoming, for me more than half my calls are incoming so having that is great. moreover, the 17.50, i suppose is an epp plan and lot of ppl are sayin that its really hard to add things like incoming or r2r later on.

however with the 20 dollar plan, you can call in later on and negotiate for early evenings and r2r and vm.

for me, incoming is worth way more than early evenings and vm put together.

you can talk more for just 2.50 more a month, and its a more "flexible plan", you gotta know that prices are going up due to inflation and everything (look at the price of rice)... put ur self in a good plan and call in a few months after and negotiate for more. :D

price of rice went up because of a shortage pal, not because of inflation.
inflation is caused by an overheating market, and trust me with the markets today, its not inflation.

and the price of phones and plans wont rise because of inflation, they will fluctuate based on supply and demand from customers, its a different niche.

Your comments simply amaze me.

[Ruffz]

I've been with Rogers a year now..would I have a hard time negotiating a plan you think?

[brownman87]

I've been with Rogers a year now..would I have a hard time negotiating a plan you think?

depends on what you have, how many months you got left on your contract, and your spendings per month.

you should be able to be the
250 anytime
free from6
cid
r2r
for 20 or 25 since you got a year of tenure.... you should get something close to that give or take

[1226]

Maybe in Toronto, but typically not in BC. I've been a Rogers customers for almost 20 years and they still won't give it to me, based on this evenings phone call. I'll call again tomorrow.

Keep trying. My history with Rogers is nothing special. 10 years, little or no overages, always a $20 plan. And I got the exact retention plan you're referring to above plus unlimited incoming and 125 texts.

I guess technically now it's a $21 plan since they raised called ID by a buck.

[locodawg]

depends on what you have, how many months you got left on your contract, and your spendings per month.

you should be able to be the
250 anytime
free from6
cid
r2r
for 20 or 25 since you got a year of tenure.... you should get something close to that give or take

this is what i was offered ... I have been with rogers for 8 years ...

i tried for the unlimited incoming or unlimited txt ... but they said they can't do anything else

[clevelandindians]

I've gotten a couple of PM's asking me my strategy about getting the deal I got. Frankly, I was actually hoping for better - I was probably greedy, but nonetheless, I'm happy. Thanks RFD again. Having said that, like I mentioned in my previous post, the ONLY addition I got to most other retention plans is the Rogers to Rogers. You can see numerous other post about members getting similiar deals - the OP even mentions what I got as the most common.

Now I'll try to provide as many details as possible, without revealing too much about my Rogers personal information. I'm not sure about Pavel's comment's, but I just don't want to risk it. I'll see my next billing cycle to see what happens, but I would REALLY cancel ON THE SPOT if Rogers did negate on their offer. The rep even said I've put in notes as to what we've discussed and even double and triple checked that with him.

My current situation:
- September is the end of my 3 year contract
- 150 mins + 150 mins bonus
- Caller ID
- Voice message
- 8pm evening/weekend
- Paying about $50 all-in
- My partner at the SAME address has an almost identical plan

I called in to the Customer service number. It prompted me as to what my call was about. I said "cancel my phone". I was IMMEDIATELY transfered to a live agent, who asked about my situation. I told her I was happy with Rogers service and reception, but that the rates were unacceptable (which I think most RFDers would agree considering what I got). She excalated the situation and transfered me to Retention after about 2 mins.

Retention rep ask me what my situation is. I list of confidently what I know I can get elsewhere (using other RFD Bell, Telus, and Fido post as a guide - do a thread search, there are many sitting around). All the while, I was ALWAYS POLITE and courteous and also said I was satisfied about everything about Rogers. The rep initially matched everything except:
- 6pm evening and weekends
- voicemail (additional $7!)
- 100 LD

I polite told him to cancel my contract during the phone conversation as my cancellation penalty - $20 a month, would be negligible compared to the savings I get at the competition. That enticed him to change it to 6pm wkend/eve and the Rogers to Rogers. After a few more minutes of discussion, he tossed in voicemail and I agree to the extension.

Note: The contract lenght is not yet finalized. Not sure if I go two years and buy a phone myself, or get an older gen phone free with 3 year contract.

As was mentioned many many times, YMMV. Be patient and polite and best of luck to all of you. Feel free to ask me any questions you may have.



great post!!! thanks for the advice....

got a question....
my current plan is

$37 + $10 value pack + SAF + tax= $62 per month...around there....
plan includes:
150 weekday minutes + 50 bonus minutes
1000 eve/weekend minutes
Voicemail/Caller ID/125txt
Unlimited Incoming
Unlimited Network Calling

now I have no problem with the plan...except for the price
is it POSSIBLE to keep the same plan but get it for $20-$25.....
I don't mind down-grading to R2R....since my gf transferred from Fido to Rogers....

is $20-$25 figure UNREALISTIC???
i'm trying to use telus' EPP to price match...
last time i called, the rep just told me to go for the telus plan....-,-

any advice would b greatly appreciated!

[ride365]

great post!!! thanks for the advice....

got a question....
my current plan is

$37 + $10 value pack + SAF + tax= $62 per month...around there....
plan includes:
150 weekday minutes + 50 bonus minutes
1000 eve/weekend minutes
Voicemail/Caller ID/125txt
Unlimited Incoming
Unlimited Network Calling

now I have no problem with the plan...except for the price
is it POSSIBLE to keep the same plan but get it for $20-$25.....
I don't mind down-grading to R2R....since my gf transferred from Fido to Rogers....

is $20-$25 figure UNREALISTIC???
i'm trying to use telus' EPP to price match...
last time i called, the rep just told me to go for the telus plan....-,-

any advice would b greatly appreciated!

Thats funny!! I just phoned to do a change of ownership and I had the same plan as you. Rep asked me if I wanted to change plan and I said yes... costs to much, student blah, blah and she offered me same plan as I had before. I asked her to add $11 pack instead of CID and asked her to confirm features. Suddenly my network calling was gone. I told her to keep my old plan and she said "sorry after you do change of ownership you can't keep your plan because its an old one". I want the same plan only about 35-45 all in. If anyone could please answer clevelandindians and my question that would be great.
Thanks very much

[IceQue]

250 daytime mins
unlimited evening and weekend from 6pm
unlimited incoming
unlimited network calling,
1000 CDN LD
$20 comm pack
-Unlimited mobile browsing
-Unlimited mobilemail
-2500 txt messages
-1000 video/photo msgs
-mobilbackup
-Enhanced Voicemail
-Call Display
-Who called
-Name caller

With all credits. $27 +6.95+0.5+tax =37.xx

Good plan. I believe its called a max air plan. I have the same plan but have free after 5pm and R2R included too.

[shwinn]

Good plan. I believe its called a max air plan. I have the same plan but have free after 5pm and R2R included too.

I really like his plan but what is the Max air plan??

Could you give us a little bit more detail?

[Mepoor]

wow, long thread... without reading the whole thing, can anyone advise if Rogers has a similiar EPP plan like Telus $17.30?? Do they match the Telus EPP plan? thanks in advance...

[rupture]

wow, long thread... without reading the whole thing, can anyone advise if Rogers has a similiar EPP plan like Telus $17.30?? Do they match the Telus EPP plan? thanks in advance...

Yes they do.

$17.50/month + $6.95 SAF Fee + $0.50 911 Fee on 3 Years Contract Only.

200 daytime minutes
evenings from 5pm
weekends free

[ride365]

Just called retensions. Was offered on 3yr renewal:
250 anytime
E/W @ 6pm
R2R
CID, ENH VM, 125 TXT
$37.45 + tax= $41.49/month

Asked for incoming and rep said it was not avaliable on this plan. Should I be given 3yr pricing on a new phone?? How does this look?
Thanks

[sahilz]

Just called retensions. Was offered on 3yr renewal:
250 anytime
E/W @ 6pm
R2R
CID, ENH VM, 125 TXT
$37.45 + tax= $41.49/month

Asked for incoming and rep said it was not avaliable on this plan. Should I be given 3yr pricing on a new phone?? How does this look?
Thanks


Horrible. Look back couple of pages, you can do much much better than 37.45.

[Lulz]

Just called retensions. Was offered on 3yr renewal:
250 anytime
E/W @ 6pm
R2R
CID, ENH VM, 125 TXT
$37.45 + tax= $41.49/month

Asked for incoming and rep said it was not avaliable on this plan. Should I be given 3yr pricing on a new phone?? How does this look?
Thanks

bad deal dont accept.

play the "okay then cancel it please" card
that plan can be had for $30 if you really try

[definite]

Can anyone with a blackberry tell me if my plan is ok? I'm a realtor and the rogers corporate plan does not cut it.

Voice:
-250min weekday
-unlimited incoming
-evening/weekends after 9pm
=$40

+Value pack= $11

Data:
-7 mb
=$30

monthly bill = $88

[ride365]

bad deal dont accept.

play the "okay then cancel it please" card
that plan can be had for $30 if you really try

If I can get the plan down to ~$30 + tax would I also get 3yr renewal pricing on a new phone? The rep didn't mention a phone deal at all.
Thanks

[thornx]

What do you think?

Have had this horrible plan for the last couple years:

150 WD
Unl. Eve/WE @ 6 - 37.00
VM ------------------ 7.00
R2R ----------------- incl
SAF ---------------- 6.95
911 ---------------- 0.50
Credit ------------- -5.00
Total -------------- 46.45 + tax

Called on Moday and was offered this:

200 WD
Unl. Eve/WE @ 6 - 17.50
VM ------------------ 7.00
1000 LD ------------- 5.00
SAF ---------------- 6.95
911 ---------------- 0.50
Credit ------------- -5.00
Total -------------- 31.95 + tax

Thought this was pretty decent, but not quite as good as some of the plans I've seen on here, so I told her I would think about it. She said she would make note on my account of what she offered.

Called back today and was told that I can no longer get the $17.50 plan. Fair enough. She then offered me this:

250 WD
Unl. Eve/WE @ 6 - 25.00
VM ------------------ incl
CID ----------------- incl
1000 LD ------------- 5.00
SAF ---------------- 6.95
911 ---------------- 0.50
Total -------------- 37.45 + tax

I mentioned that I don't need 1000 LD, something like 200 would suffice. She then offered this:

250 WD
Unl. Eve/WE @ 6 - 25.00
VM ------------------ incl
CID ----------------- incl
100 LD ------------- incl
SAF ---------------- 6.95
911 ---------------- 0.50
Total -------------- 32.45 + tax

Both ladies were very pleasant, as was I, but no budge. All three of the offers don't seem very good compared with some of the offers I've seen on here. Notice the second lady removed my $5 credit. Also she said I would HAVE to commit to another 3 years contract. I don't mind another contract, but there was no mention of throwing in a phone.

She also mentioned that she would make a note of the two offers on my account. Looks like I'm stuck with it now.
Any thoughts on what I should/could do?

[Lulz]

If I can get the plan down to ~$30 + tax would I also get 3yr renewal pricing on a new phone? The rep didn't mention a phone deal at all.
Thanks

yes of course.

3 year contract = get free/discounted phone
the rep didn't mention cause it's not in their interest. some reps are like that. some reps will ask you if you are satisfied with your phone

[rupture]

Can anyone with a blackberry tell me if my plan is ok? I'm a realtor and the rogers corporate plan does not cut it.

Voice:
-250min weekday
-unlimited incoming
-evening/weekends after 9pm
=$40

+Value pack= $11

Data:
-7 mb
=$30

monthly bill = $88

Yikes! You are getting scammed BIG TIME!

[definite]

Yikes! You are getting scammed BIG TIME!

Please chime in. Remember I'm using a blackberry...

[rupture]

Please chime in. Remember I'm using a blackberry...

Well do you primarily use your berry for emails? If so, no need for data, just hop on the Personal BB plan.

Add that on top of a standard retentions plan and you're set!

[ride365]

Just signed new 3yr plan:
Probably could have done better but dont want to bother anymore.
250 daytime
E/W @ 6pm
Unlimited Incoming
R2R (+$5)
$11 value pack
$26/month + R2R ($5) + 6.95 + 0.5 + tax= $43/month

k850i for $199

Saved $18 off my old plan and got more minutes and Value pack instead of CID. Thanks to all for your help.

[definite]

Well do you primarily use your berry for emails? If so, no need for data, just hop on the Personal BB plan.

Add that on top of a standard retentions plan and you're set!

I use it for emails everyday and daily use for google searching(not much)
Don't you need a data plan for emails?

what's a personal BB plan....I'm confused

[rupture]

I use it for emails everyday and daily use for google searching(not much)
Don't you need a data plan for emails?

what's a personal BB plan....I'm confused

Yes emails use data. Rogers has this UNLIMITED email and messaging plan for $15/month: http://your.rogers.com/store/wireless/services/personalemail.asp

Go email crazy!

[ride365]

I use it for emails everyday and daily use for google searching(not much)
Don't you need a data plan for emails?

what's a personal BB plan....I'm confused
Its an email plan without corporate email service.

Included:
For $15 per month, Personal Email on BlackBerry provides you with the following:
Support for up to 10 Personal Email accounts (Rogers Yahoo!, Yahoo Mail!, Google gmail, MSN, Hotmail, AOL, or POP3/IMAP account through your Internet Service Provider)
Unlimited** number of emails sent/received/forwarded
Real time delivery of email messages for Rogers Yahoo! (@rogers.com), Yahoo! Mail, or Google gmail accounts*
Attachment Viewing (Pictures, Sound Files, Word, Excel, PowerPoint, and Adobe PDF)
BlackBerry Messenger (unlimited instant messaging with other BlackBerry contacts)

You will also want the Value Pack (Smartphones only)
$15(smartphone)
Call Display with Name Display
Enhanced Voicemail
2,500 Sent Text Messages
1,000 Sent Picture/Video Messages
WhoCalled™
Mobile Backup
NO MOBILE BROWSING

[clevelandindians]

Thats funny!! I just phoned to do a change of ownership and I had the same plan as you. Rep asked me if I wanted to change plan and I said yes... costs to much, student blah, blah and she offered me same plan as I had before. I asked her to add $11 pack instead of CID and asked her to confirm features. Suddenly my network calling was gone. I told her to keep my old plan and she said "sorry after you do change of ownership you can't keep your plan because its an old one". I want the same plan only about 35-45 all in. If anyone could please answer clevelandindians and my question that would be great.
Thanks very much

lol.....i'm not too sure what ur question is...........
for my current plan....the $47 dollar plan....I phoned in a couple of times first before they finally got everything right.....

[definite]

Yes emails use data. Rogers has this UNLIMITED email and messaging plan for $15/month: http://your.rogers.com/store/wireless/services/personalemail.asp

Go email crazy!

I see....the only problem is that there is no browsing avail. I need it because I'm a realtor(always mobile) I don't mind paying $15 more a month for that feature.

[rupture]

I see....the only problem is that there is no browsing avail. I need it because I'm a realtor(always mobile) I don't mind paying $15 more a month for that feature.

Hop on that plan and use Opera Mini to browse for free!

There are also many other apps you can use on this plan: http://blackberryforums.pinstack.com/showthread.php?t=60461

[definite]

Hop on that plan and use Opera Mini to browse for free!

There are also many other apps you can use on this plan: http://blackberryforums.pinstack.com/showthread.php?t=60461

wow thats pretty awesome....going to read this

Thanks a bunch!

[ride365]

lol.....i'm not too sure what ur question is...........
for my current plan....the $47 dollar plan....I phoned in a couple of times first before they finally got everything right.....

I was just saying that I was in the same situation as you and if someone could answer your question (mine was the same) it would help us both out. Guess I didn't make too much sense but my problem is solved now at least, hope your will be too.

[clevelandindians]

I was just saying that I was in the same situation as you and if someone could answer your question (mine was the same) it would help us both out. Guess I didn't make too much sense but my problem is solved now at least, hope your will be too.
oh yeah problem solved?
they gave u a good deal?

[ride365]

Just signed new 3yr plan:
Probably could have done better but dont want to bother anymore.
250 daytime
E/W @ 6pm
Unlimited Incoming
R2R (+$5)
$11 value pack
$26/month + R2R ($5) + 6.95 + 0.5 + tax= $43/month

k850i for $199

This is my plan now. Its not the best avaliable but i'm happy saving $20+/month.

[asdisme]

I have a question, hopefully i'm not changing topic or something. But i've been on Roger's Prepaid for over a year, I'm just wondering would I qualify for retention calling? Or they won't offer me a deal since I wasn't on a Roger's plan

thanks

[OfficeGlenn]

If I cancel my phone, can I call back within 30 days and uncancel my phone.

I've called a couple times today, and the first time they only offered me 3 year pricing on a new phone and the second time they didn't offer me anything at all and proceeded ahead with cancelling my phone, before I told them I would need more time to think about it and would reconsider.

Not sure if I have just had bad luck today with reps or not.

[bluegill]

As a potential first time Rogers cellular phone user, do you think requesting a deal like the one outline below is too much to ask for? There are so many cellular carriers out there it seems and choosing the best one can be somewhat overwhelming. Thanks in advance.


Just signed new 3yr plan:
Probably could have done better but dont want to bother anymore.
250 daytime
E/W @ 6pm
Unlimited Incoming
R2R (+$5)
$11 value pack
$26/month + R2R ($5) + 6.95 + 0.5 + tax= $43/month

k850i for $199

Saved $18 off my old plan and got more minutes and Value pack instead of CID. Thanks to all for your help.

[Lulz]

I have a question, hopefully i'm not changing topic or something. But i've been on Roger's Prepaid for over a year, I'm just wondering would I qualify for retention calling? Or they won't offer me a deal since I wasn't on a Roger's plan

thanks

pay and talk = pretty much same as new customer.
they might cut you some slack and offer you something little bit better as opposed to brand new customer...but nothing major like you see in this thread

[asdisme]

pay and talk = pretty much same as new customer.
they might cut you some slack and offer you something little bit better as opposed to brand new customer...but nothing major like you see in this thread

Thanks for the heads up, so I will have to start off with the crap plans and work my way up, correct?

[Lulz]

Thanks for the heads up, so I will have to start off with the crap plans and work my way up, correct?

yes, after 6 months, you will have some solid background to rely on to get deals.

but then again, you might get lucky as few people here, and actually get a retention plan as a brand new customer better than what people wit 3-4-5 year history have gotten.

it all depends on rep and what mood he/she is in that day/that hour.

[Handa]

Alright, I was going to get the 17.50 (200 d/t, 6pm e/w) at Rogers, but apparently a tech support douche f'd something up so after a lot of problems here is what I'm getting on a new activation:

250 d/t mins
6pm e/w
CID

for $20/mnth

Should I have settled? I don't think I ended up too bad :)

[Sweetiexjenn]

finally negotiated a better deal after 2 weeks of beating around the bush.
not nearly as good as some of the deals i've seen on this thread but it's enough for me. i may call back later to switch R2R to unlimited incoming as i've already got a credit.

$17.50
200 mins
e/w @ 6
$11 comm pack
-$10 credit
$5 R2R
-$5 credit.

total = $17.50+$1+saf+911+tax = $29 a month (tax incl). saving $10 a month for same plan but e/w starting at 6 instead of 8.

[jjboy]

How come you guys get such amazing plans?
I tried to renew my contract with a 2 year one.
My original contract, which was also negotiated with customers relations, was 200 daytime, unliminated weekend and after 6pm and call display for 25

I tried to renew with them for 2 more years and they wont budge and offered me the same thing
wth?

[Lulz]

How come you guys get such amazing plans?
I tried to renew my contract with a 2 year one.
My original contract, which was also negotiated with customers relations, was 200 daytime, unliminated weekend and after 6pm and call display for 25

I tried to renew with them for 2 more years and they wont budge and offered me the same thing
wth?

-hello, can you please cancel my account from the next billing cycle?
-why, sir anything wrong?
-i am going to telus/kodoo/bell because of their cheaper rates, and better priced phones than rogers i need a new phone badly which i can get by signing 3 year contract with them. my current one is beyond repair

[kosta96]

I just got a rogers cell phone for the first time. After an hour of going back and fourth with plans and the cost of everything, this is what I was offered:

250 anytime min
CID
VM
500 outgoing txt msgs
1000 LD min
3 months of unlimited incoming/outgoing local calls

for a little less than 40 bucks taxes included. I really want to throw in unlimited incoming, or per second billing or up my text msgs and keep it under $40; is it do-able??

[Lulz]

I just got a rogers cell phone for the first time. After an hour of going back and fourth with plans and the cost of everything, this is what I was offered:

250 anytime min
CID
VM
500 outgoing txt msgs
1000 LD min
3 months of unlimited incoming/outgoing local calls

for a little less than 40 bucks taxes included. I really want to throw in unlimited incoming, or per second billing or up my text msgs and keep it under $40; is it do-able??

no evenings/weekends???

I really want to throw in unlimited incoming, or per second billing or up my text msgs and keep it under $40; is it do-able??

unlimited incoming = no, almost impossible as a new customer
per-second-billing = never on rogers. absolutely impossible
more text messages = very possible

p.s. do you really need 1000LD minutes? if you drop it, you can get unlimited incoming without affecting your price of under $40

[thornx]

spent about an hour on the phone speaking with a very friendly person.
this is what I just accepted:

100 WD
Unl. Eve/WE@6
VM
Unl. Local Incoming
100 LD

Not sure of the exact breakdown as I haven't recieved my bill yet,
but total quoted on the phone, after a couple credits was $30.74 (SAF/911/Tax incl.)

Completely forgot to ask about TXT. Guess I'm SOL now?

[clevelandindians]

If I cancel my phone, can I call back within 30 days and uncancel my phone.

I've called a couple times today, and the first time they only offered me 3 year pricing on a new phone and the second time they didn't offer me anything at all and proceeded ahead with cancelling my phone, before I told them I would need more time to think about it and would reconsider.

Not sure if I have just had bad luck today with reps or not.

this makes me wonder......r they getting smarter??? LOL....


finally negotiated a better deal after 2 weeks of beating around the bush.
not nearly as good as some of the deals i've seen on this thread but it's enough for me. i may call back later to switch R2R to unlimited incoming as i've already got a credit.

$17.50
200 mins
e/w @ 6
$11 comm pack
-$10 credit
$5 R2R
-$5 credit.

total = $17.50+$1+saf+911+tax = $29 a month (tax incl). saving $10 a month for same plan but e/w starting at 6 instead of 8.

this is an AMAZING DEAL.....

[bubble.tea]

If I cancel my phone, can I call back within 30 days and uncancel my phone.

I've called a couple times today, and the first time they only offered me 3 year pricing on a new phone and the second time they didn't offer me anything at all and proceeded ahead with cancelling my phone, before I told them I would need more time to think about it and would reconsider.

Not sure if I have just had bad luck today with reps or not.

this makes me wonder......r they getting smarter???....



Are you guys KIDDING ME? Lesson #1., you're playing a round of Poker. If your opponent has already called your bluff and you SCREWED IT UP, what benefit to them is it to pretend they didn't already call you on it (and learn you were holding a crap hand) THE NEXT TIME you try the same tactic :rolleyes:.

You got pWnd, and that's it. I'm sure your account has notes to the effect "Cx is bluffing., don't offer anything other than new Cx terms, NO RETENTION OFFERS" :lol:. Sorry to say.

[IceQue]

WOW

http://img207.imageshack.us/img207/6213/bestbuyyg1.jpg

n95 8gb for 249 at best buy with a 3 yr contact and vision!

[FearSonic]

Just called in, I was on a corporate plan with Rogers before for 200 anytime, 6pm unlim weekends and evenings, CID, voicemail for $23/month.

Just got:

250 anytime + 25 bonus
Unlim w/e starting at 6pm
Unlim Rogers to Rogers
Unlim incoming
CID + voicemail
100 long distance bonus

$25/month

Plus I got $5 text plan (500 text, 100 (?) video messages) for free

And I got quoted $249 for a Blackberry 8800.

Not bad?

[ellebelle]

hmm that sounds like a pretty good plan.?
I'm on the exact same corporate plan and I was thinking about calling in to Rogers today.

What did you say to get that plan FearSonic?

[FearSonic]

hmm that sounds like a pretty good plan.?
I'm on the exact same corporate plan and I was thinking about calling in to Rogers today.

What did you say to get that plan FearSonic?

I told them about the Solo EPP plan (Page 951 or 952) and they matched, and I just pushed a bit more for the text. :)

[johnyc]

Just called in, I was on a corporate plan with Rogers before for 200 anytime, 6pm unlim weekends and evenings, CID, voicemail for $23/month.

Just got:

250 anytime + 25 bonus
Unlim w/e starting at 6pm
Unlim Rogers to Rogers
Unlim incoming
CID + voicemail
100 long distance bonus

$25/month

Plus I got $5 text plan (500 text, 100 (?) video messages) for free

And I got quoted $249 for a Blackberry 8800.

Not bad?

is that $25 all in or or SAF 911 and taxes on top? Looks good to me either way!

[Sheek]

$5 text plan?? i was under the impression that the cheapest text plan was $10 (1,000 texts)

[FearSonic]

is that $25 all in or or SAF 911 and taxes on top? Looks good to me either way!

$25 and then SAF + 911 + tax on top, but still only a tiny bit more than my corporate plan.

$5 text plan?? i was under the impression that the cheapest text plan was $10 (1,000 texts)

I don't know, she just offered $5 for 500, so I took it. :)

[rupture]

$5 text plan?? i was under the impression that the cheapest text plan was $10 (1,000 texts)

Actually the cheapest text plan is $3/month but is very crappy: http://www.rogers.com/web/content/wireless-plans/essentials?content10=text_msging#start

[rems]

I don't know, she just offered $5 for 500, so I took it. :)

yea i got the same thing added to mine for free. I have the same without the free incoming, LD and 8pm start time for weeknights for $20+SAF and comes with call everything (forward, ID, etc...)

[rems]

Actually the cheapest text plan is $3/month but is very crappy: http://www.rogers.com/web/content/wireless-plans/essentials?content10=text_msging#start

if you go and sign up for a new plan using their site, you can see the $5 plan (500 text, 50 pictures/videos)

[rupture]

if you go and sign up for a new plan using their site, you can see the $5 plan (500 text, 50 pictures/videos)

I was just showing the OP the cheapest plan available :)

[sahilz]

Just called in, I was on a corporate plan with Rogers before for 200 anytime, 6pm unlim weekends and evenings, CID, voicemail for $23/month.

Just got:

250 anytime + 25 bonus
Unlim w/e starting at 6pm
Unlim Rogers to Rogers
Unlim incoming
CID + voicemail
100 long distance bonus

$25/month

Plus I got $5 text plan (500 text, 100 (?) video messages) for free

And I got quoted $249 for a Blackberry 8800.

Not bad?


That is awesome. I am on the same corporate plan as well, and somehow those bastards stuck me on a 3 yr contract, when I shouldn't be on a contract, and I am looking to get a blackberry curve. Thanks for the Solo tip.

[Handa]

no evenings/weekends???



unlimited incoming = no, almost impossible as a new customer
per-second-billing = never on rogers. absolutely impossible
more text messages = very possible

My sister has per-second billing, she got it last year however and under a corporate contract. She also has month-to-month billing. Insane I know, she got really lucky... she also spent days on the phone with Rogers.

[seikooc123]

I was offered:

200 day time,
UL 6pm-7am, UL Weekends
FREE CID & VM
No text message cause I don't send it anyways,
She offered me a package for text and tons of other stufff for $4, which is $11 worth, I did not take since I don't use them.
1 year contract

$20+SAF+911

Maybe just a normal plan, but compared to my original one, much better

My old plan: 100 day, 1000 9pm-6am, nothing else for the same amount of $$$, I am quite happy with the new one.

I did not mention any plan here in the forum discussed, just told her today is my birthday.;)

[Lulz]

My sister has per-second billing, she got it last year however and under a corporate contract. She also has month-to-month billing. Insane I know, she got really lucky... she also spent days on the phone with Rogers.

i should have mentioned except corporate. yes those plans can get it without too much hassle

[Akagi]

I'm pretty happy.
I was on a 1 year contract and wasn't even 1/2 way through it, Paying 35$ a month for 100 weekday 1000 e/w, CID, VM, 125 texts.

spoke with retentions and landed:

20$
200 weekday minutes
unlimited e/w
unlimited network calling
caller ID
100 long distance minutes.

no contract extension!

[professionaldude]

I'm pretty happy.
I was on a 1 year contract and wasn't even 1/2 way through it, Paying 35$ a month for 100 weekday 1000 e/w, CID, VM, 125 texts.

spoke with retentions and landed:

20$
200 weekday minutes
unlimited e/w
unlimited network calling
caller ID
100 long distance minutes.

no contract extension!

That's hot. I don't have the long distance mins. How did u asked for it?

[Lulz]

That's hot. I don't have the long distance mins. How did u asked for it?

100LD minutes (not to be confused with 1000 mins) is free of charge, given to loyal customers with no contract extension.

[jjboy]

-hello, can you please cancel my account from the next billing cycle?
-why, sir anything wrong?
-i am going to telus/kodoo/bell because of their cheaper rates, and better priced phones than rogers i need a new phone badly which i can get by signing 3 year contract with them. my current one is beyond repair


Wait are you serious? What if they just say, ok sir I will go ahead and cancel your account?:confused:

I have 2 lines with them. The 2 year contract one is about to expire and the 3 year contract one will expire next year.

[Lulz]

Wait are you serious? What if they just say, ok sir I will go ahead and cancel your account?:confused:

I have 2 lines with them. The 2 year contract one is about to expire and the 3 year contract one will expire next year.

if they say "okay sir i will go ahead and cancel your account" then you go:

"so who do i call now to get my line transferred to telus/bell/koodo/virgin?"
"you have to call the company you are moving to and tell them to do Number Transfer"
"oh okay, thanks. then please don't cancel as i still want to keep my number"

But here are some facts:

1) the rep will never just cancel like that without trying to make you stay. THEY DO NOT WANT YOU TO GO AND PAY YOUR MONEY TO COMPETITOR. You have the power and the right cards if you are out of contract and have nothing to lose by going to other provider.

2) even if some retentions department rep actually does say: "okay i will cancel. will that be all for today?", you have exactly 30 days to call back and give various excuses to un-cancel the line. Excuses could by anywhere from "oh i didn't know i am supposed to call telus/bell/koodo/virgin first" to "i just found out the deal i was supposed to get ended yesterday, and i am too late for it, so i will stay with Rogers for 1 more month"

3) yes i was serious. it is basics of haggling. you will never get a good deal if they don't believe you that you will cancel. they only give you deals to make you stay and not let go to competitor.

4) if you have 2 lines on your account, that makes it even better as they are losing DOUBLE revenue. with that in mind, the line you said is about to expire is the only one you can pretty much use for canceling, but the other line which you say has 1 year left, don't say you will cancel that one too, otherwise they are gonna call your bluff (like who in their right mind would pay Early Cancellation Fee of $20x12 month=$220 just to save $5 per month?)

[wonderking]

This is good if existing customers can transfer. Last time I talked to them, they said no. I will try again. Thanks.

[da1nonly_jsa]

Ok guys...

I've called customer relations (aka retentions) to improve on their initial offer of...

so now the 30 day offer stands at:

250 mins
6pm eve/wknds
rogers to rogers
cid, name display
enhanced voicemail
125 text messages
who called service
mobile backup
saf and 911

all for $26.45 before taxes

minus my 15% bundles discount everything comes out to $25.40 taxes included (yes this includes the saf and 911)

also get the sony k850 for $199 (normally for new customers)

Is it time to jump on this deal? or can i still squeeze something more from them... i've got 30 days to decide...

[jg123]

Called today asking for a family plan to add to my $20 a month plan and worked out a deal for 2 x $15 a month plans instead. 200 minutes anytimes and evening and weekends (after 8pm), also get call id for free. Got a free phone for the new account and new hardware (kryazor) for my original account for $55.....all said and done my plan has gotten a bit cheaper from an already decent price. Rogers service in my opinion is miles ahead of Bell so I am happy. Great CS rep too, Emma!

Note, did have to take 36 month contracts with both phones but I can't see service getting much cheaper.

[clevelandindians]

the retention is open on weekends?

[clevelandindians]

I'm pretty happy.
I was on a 1 year contract and wasn't even 1/2 way through it, Paying 35$ a month for 100 weekday 1000 e/w, CID, VM, 125 texts.

spoke with retentions and landed:

20$
200 weekday minutes
unlimited e/w
unlimited network calling
caller ID
100 long distance minutes.

no contract extension!

that is CHEAP....

[rupture]

the retention is open on weekends?

Only Saturday.

[bubble.tea]

100LD minutes (not to be confused with 1000 mins) is free of charge, given to loyal customers with no contract extension.

you don't need to be loyal. If any of you REGULAR retention scammers think you're loyal...you REALLY need to get a reality check :D.

[jjboy]

I'm pretty happy.
I was on a 1 year contract and wasn't even 1/2 way through it, Paying 35$ a month for 100 weekday 1000 e/w, CID, VM, 125 texts.

spoke with retentions and landed:

20$
200 weekday minutes
unlimited e/w
unlimited network calling
caller ID
100 long distance minutes.

no contract extensio

Your contract is not even expired and they still gave you such an amazing plan? I mean, you dont even have leverage on them because you will have to pay a cancellation fee, so why were they were to offer so much?

Meanwhile, I have been a customer with them for so many years and have been getting nothing but lowballing offers.
freaking sad.

[vancityguy]

my plan is pretty old. what more can i ask for?

25.00 + SAF + TAX

250 day min
6pm/weekend free
free caller id
500 sent text/50 MMS
rogers to rogers calling
unlimited incoming calls

[aingaran]

My sister has per-second billing, she got it last year however and under a corporate contract. She also has month-to-month billing. Insane I know, she got really lucky... she also spent days on the phone with Rogers.

Per second after the first minute? Not true per second billing, right?

[bubble.tea]

after first minute persecond

[Fp1]

What is the best rogers unlimited incoming plan you have seen?

I have $25 month, unlimted incoming, 200 minutes, 1000 weeknight/weekend minutes. This plan is 2 years old and I am on month to month.

I'd like to not pay more than $25 a month as I currently am....

thanks!

[vancityguy]

What is the best rogers unlimited incoming plan you have seen?

I have $25 month, unlimted incoming, 200 minutes, 1000 weeknight/weekend minutes. This plan is 2 years old and I am on month to month.

I'd like to not pay more than $25 a month as I currently am....

thanks!

right now i got

25.00 a month

250 min, after 6/weekends free, caller id, rogers to rogers, unlim incoming, 500 text/50 MMS

[jokerstone]

has anyone been able to get a retentions type plan on a new activation.. im currently with bell but want a second line... with rogers, will they match my current one which is an epp

[shwinn]

i doubt they'll give u a retentions plan. but im sure u can get the 17.50 EPP from rogers which is still pretty good.

[IceQue]

Just on a side note, Got my bill from this month yesterday. I used 186MB on my n95-4 that I bought from the U.S.A! I love this $7 umlimited plan! LOL dont know how long it'll last for but I'm not complaining!

[Lulz]

my plan is pretty old. what more can i ask for?

25.00 + SAF + TAX

250 day min
6pm/weekend free
free caller id
500 sent text/50 MMS
rogers to rogers calling
unlimited incoming calls

it's already pretty heavy with features.

getting unlimtied inc and rogers to rogers with 6pm weekends = O_O

your plan is very very good, i highly doubt they would give you anything else, but your choice to push for more if you wish

[rupture]

Just on a side note, Got my bill from this month yesterday. I used 186MB on my n95-4 that I bought from the U.S.A! I love this $7 umlimited plan! LOL dont know how long it'll last for but I'm not complaining!

I would watch to see if they retroactively bill you for whatever reason (non Rogers branded phone). 186MB is a substantial amount, must be all them youtube videos :D

[sharee]

I want to get the Nokia N95. We have been with Rogers for 11 going on 12 years. We have 2 accounts and our bill averages 92 a month.

As a long term customer I have gotten phones for free or either not a lot. What should i be looking for when I call? Anyone here also got a good deal on this phone with Rogers?

[yomister]

I know rogers retentions isn't open on Sunday. But will they be open on victoria day?

Also, is it true that you're account history is reset after you change you number?

[shwinn]

They are offering me the n95 for 399 on a year and no need for visions. But BB is offering for 250 i think for new activations.

They should be open on monday, theres no harm in trying.

[dre145]

is call forwarding no longer a standard feature??

[st7860]

thats right, its pay per use, 20 cents a minute or else pay $3/mo.

[sharee]

Where is BB? I need to know so that way I have some pull when I call tomorrow. Wherever its being offered cheaper let me know

[shwinn]

http://www.bestbuy.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0926INGFS10104502&catid=25773

tell us how it goes tomorrow, because im also looking at the n95.

At the moment, retentions is offering me:

32$
100 DT
1000 after 6pm
Network Calling
Incomming
-10$ Monthly Plan credit
20$ VP
-5$ credit towards the VP

Total including SAF and tx is roughly 50$

Do you guys think its possible to bring it down to 40$ all in?

[locodawg]

any one here anything about the Nokia 5310 ... good or bad?

[shwinn]

any one here anything about the Nokia 5310 ... good or bad?

My girlfriend has the 5300 from fido. Its pretty good for the price.

[skyrink]

i need some confirmation on this, if my cell has a Hamilton (289) area code and I'm back in Toronto (416/905) for the summer....

is it long distance if i call other Toronto numbers while in Toronto?
and is it long distance for the people in Toronto to call me while I'm in Toronto?

i do have 100 LD minutes on my plan too just in case, clarification would be appreciated, thx

[to_munda]

i need some confirmation on this, if my cell has a Hamilton (289) area code and I'm back in Toronto (416/905) for the summer....

is it long distance if i call other Toronto numbers while in Toronto?
and is it long distance for the people in Toronto to call me while I'm in Toronto?

i do have 100 LD minutes on my plan too just in case, clarification would be appreciated, thx

It wont be LD for u to call local TO if u r in TO, but for others who call u on ur 289 area code, it will be long distance for them (if they call out of 289) AS WELL AS for u too (coz u r out of ur area code; roaming).
So, be careful when u pickup that call(s).
:cheesygri

[locodawg]

i need some confirmation on this, if my cell has a Hamilton (289) area code and I'm back in Toronto (416/905) for the summer....

is it long distance if i call other Toronto numbers while in Toronto?
and is it long distance for the people in Toronto to call me while I'm in Toronto?

i do have 100 LD minutes on my plan too just in case, clarification would be appreciated, thx

if ur in the 416/905 area ... then calls to the 416/905 use ur regular minutes... ppl who call you will be paying long distance you will only use ur LD minutes if u decide to call anything outside the 416/905 area

at least I think

[to_munda]

Hey guys,
I called to cancel before the long weekend & they put me thru a seperate deptmt called "Consolidated billing Customer relations (Bundle services??)"
I told them that I know a few ppl getting better deals & paying less, so heres wut I was offered;
$25+SAF+911
200 dt mins
U/l incoming
u/l after 6pm+wknds
Free R2R
Call display
Free VM for 1yr only
But I have renew my contract for 2/3 yrs.

Is it good?
Can I get any better if I call again? (I know some ppl have better/ cheaper plans)

I asked them for a bundle package & credit but they wont give it to me (for now, anyways).

Any input is much appreciated.
;)

[Genia11]

I have had it for 1 week now and I like it. It's slim and extremely light. The radio reception is surprisingly good.

any one here anything about the Nokia 5310 ... good or bad?

[pothos]

hi, i just renewed my 3 years contract.
My plan is $26+saf+911+tax
It uses a $25 mega plan: unlimited network calling, 9pm, 100 day time

plus free unlimited incoming.$1 for $11 value pack. free 50 daytime minutes.

My question is can I ask my $25 mega plan changed to these $17.5 epp plans? Will i lose free incoming and value pack credits?

[skyrink]

It wont be LD for u to call local TO if u r in TO, but for others who call u on ur 289 area code, it will be long distance for them (if they call out of 289) AS WELL AS for u too (coz u r out of ur area code; roaming).
So, be careful when u pickup that call(s).
:cheesygri

cool, thx for the info you two, yea i did have a feeling that it was like that......lol i have caller id too so i tell ppl to call me, let it ring once and quickly hang up and i'll get back to em (im sure its a famous tactic for unlimited incoming users) ;)

[bellboy26]

hi, i just renewed my 3 years contract.
My plan is $26+saf+911+tax
It uses a $25 mega plan: unlimited network calling, 9pm, 100 day time

plus free unlimited incoming.$1 for $11 value pack. free 50 daytime minutes.

My question is can I ask my $25 mega plan changed to these $17.5 epp plans? Will i lose free incoming and value pack credits?
You won't lose your value pack credit.
The credit for the unlimited incoming you'd have to check.

[bellboy26]

Hey guys,
I called to cancel before the long weekend & they put me thru a seperate deptmt called "Consolidated billing Customer relations (Bundle services??)"
I told them that I know a few ppl getting better deals & paying less, so heres wut I was offered;
$25+SAF+911
200 dt mins
U/l incoming
u/l after 6pm+wknds
Free R2R
Call display
Free VM for 1yr only
But I have renew my contract for 2/3 yrs.

Is it good?
Can I get any better if I call again? (I know some ppl have better/ cheaper plans)

I asked them for a bundle package & credit but they wont give it to me (for now, anyways).

Any input is much appreciated.
;)

The normal EPP is 200min plus 6pm(gone now). So your getting $17 or more free stuff for $7.50 more. Its good for sure.

[da1nonly_jsa]

ok i called again for the 3rd time...

and every time i've called i've had the price reduced and better features offered....

now the offer is:
250 mins dt
6pm wkdys, wknds
rogers to rogers
cid
voicemail
500 text
2500mins call forwarding (a must have feature for me)
saf and 911

all for $25.45 before taxes (yes it does include saf + 911)

also need to subtract rogers discount bundle... so about $24.50 total - including tax and bundle discount...

not bad so far...
can i still do better than this?

i've lowered it $1 each time i called... and i got rid of useless features like mobile backup, who called service (in exchange for 375 more text and call forwarding)

also get se k850i for $199

[bellboy26]

ok i called again for the 3rd time...

and every time i've called i've had the price reduced and better features offered....

now the offer is:
250 mins dt
6pm wkdys, wknds
rogers to rogers
cid
voicemail
500 text
2500mins call forwarding (a must have feature for me)
saf and 911

all for $25.45 before taxes (yes it does include saf + 911)

also need to subtract rogers discount bundle... so about $24.50 total - including tax and bundle discount...

not bad so far...
can i still do better than this?

i've lowered it $1 each time i called... and i got rid of useless features like mobile backup, who called service (in exchange for 375 more text and call forwarding)

also get se k850i for $199

lol nice deal, trade CID, VM and 500 text for the $20 Comm. Package haha

Most people would take your deal.

[Handa]

I recently opened a new wireless account with Rogers. Anyone know what kind of response I should expect if I threaten to cancel within the first 30 day grace period? I realize there isn't much hope, but I also realize there isn't really a point in letting me go, since they have spent all the time in getting me as a customer and are only a few days away from making me commit to 3 yrs.

Any comments on this? Anyone had a similar experience? Am I being too greedy? (Of course I am, who are we kidding?)

My plan right now is:

250 d/t
CID
6pm e/w
-------
$20 w/o fees/taxes

I still haven't received my phone either so I'm wondering what I could pull. Let me know your thoughts.

[dre145]

so retentions called me back to make sure i was satisfied with my plan that i extended about a month ago

What i got before was

$20
250 min
unli from 6pm and wkend
unli incomming
R2R
CID, VM

So they called me today and asked me if i was satisfied I said i was woundering if i could get call forwarding, he said sure and told me since he cant just credit me the 3 dollars for call forwarding we would give me 5 dollar credit and lower my price by 2 dollars. I also asked if i can get the value pack instead of the CID and VM and he said sure but he can only credit 10 dollars (the usual)

SO all in all i reduced my plan by 1 dollar and got a ton of extra features

my plan now

$19
250 min
unli from 6pm and wkend
unli incomming
R2R, Call forwarding
$11 value pack (CID with Name Display,Enhanced VM,125 txt, Whocalled, Mobile backup)

EDIT:
Funny thing is after i signed a new contract i cant set up call forwarding thru my phone or by dialing *21*4160000000# it says its unavailable i tried talking with tech support but its like talking with a wall she keeps trying to reset my phone and **** when i told her there is nothing wrong with the phone. Anyone know what it could be?? I started having problems after getting the new plan and contract a month ago...

[da1nonly_jsa]

so retentions called me back to make sure i was satisfied with my plan that i extended about a month ago

What i got before was

$20
250 min
unli from 6pm and wkend
unli incomming
R2R
CID, VM

So they called me today and asked me if i was satisfied I said i was woundering if i could get call forwarding, he said sure and told me since he cant just credit me the 3 dollars for call forwarding we would give me 5 dollar credit and lower my price by 2 dollars. I also asked if i can get the value pack instead of the CID and VM and he said sure but he can only credit 10 dollars (the usual)

SO all in all i reduced my plan by 1 dollar and got a ton of extra features

my plan now

$19
250 min
unli from 6pm and wkend
unli incomming
R2R, Call forwarding
$11 value pack (CID with Name Display,Enhanced VM,125 txt, Whocalled, Mobile backup)

awesome plan!!! so it's $19 + saf + 911 for about $26.45 before taxes... nice

i've already called 3 times and got them to sweeten the deal and price each time... but i'm still not close to yours...

i have everything you have but 500 text ... regular voice... no whocalled, no mobile backup, no unli incoming...
for $25.45 total (saf and 911 included)
i wonder if i can flip the 500 text to 125 and get the unlimited incoming...

[dre145]

awesome plan!!! so it's $19 + saf + 911 for about $26.45 before taxes... nice

i've already called 3 times and got them to sweeten the deal and price each time... but i'm still not close to yours...

i have everything you have but 500 text ... regular voice... no whocalled, no mobile backup, no unli incoming...
for $25.45 total (saf and 911 included)
i wonder if i can flip the 500 text to 125 and get the unlimited incoming...

i dont know try, Unli Incom is $10 btw
Id try to tell them that u thought it over and its smarter for u to get the $11 value pack and maybe unli incom for the CID($5) VM($7) and 500txt($5) but if u get that u still might have to pay that extra $1 for the value pack

[quadraphonic]

How much of a chance does a new customer have in getting some of these deals? I realize I don't have anything vested in the company, but, theoretically, Rogers would be competing with a retention offer from my current company. Could I use that as leverage?

[Shoryuken]

for those of you with unlimited incoming, how does that show up on your bill?

is it at $10 option that is credited back as $10, or is it a $0.00 feature?

[dre145]

for those of you with unlimited incoming, how does that show up on your bill?

is it at $10 option that is credited back as $10, or is it a $0.00 feature?

its 10
and -10 credit

mine is for the duration for the contract maybe some other people get it as a monthly credit i donno.

[Starkicker]

How are you guys getting these plans? I've called in so many times and they won't give me bubkis. I have a crap plan, but they've given me plan credits, so they hold that over me. It's not like I'm tied to the credits, I'd like to have a $25 retention plan, but they won't give me the R2R and VM/CID as freebies.

My only plan renewal term option is 3 years, which is far too long (am on a current 3 year term and I hate it)...I want to renew for 2 years, but they won't give me the option.

What do I have to say to get them to give me a deal? I've got Home Phone, Internet and Wireless with them.

[rems]

How are you guys getting these plans? I've called in so many times and they won't give me bubkis. I have a crap plan, but they've given me plan credits, so they hold that over me. It's not like I'm tied to the credits, I'd like to have a $25 retention plan, but they won't give me the R2R and VM/CID as freebies.

My only plan renewal term option is 3 years, which is far too long (am on a current 3 year term and I hate it)...I want to renew for 2 years, but they won't give me the option.

What do I have to say to get them to give me a deal? I've got Home Phone, Internet and Wireless with them.

you can bluff and say you'll cancel (even if it means paying the penalty)

[MaDgamEr]

So if you're willing to sign for 2 years, why is 3 years such a problem?

[Starkicker]

Extending my current contract by 2 years would basically just be extending it by a few months. The 3 year option is just too long, it's extending my contract almost another 2 years.

Maybe it's psychological - I just hate being locked in for so long.

[robman_rob]

just sharing another story:

my gf tried this (the procedure outlined in OP), but got screwed somehow, she ended up staying with her current plan and only got 50 dollars off a new phone. :( she was saying how the rogers representative yelled at her and said she was just calling looking for a deal (no shiat eh?) and threated to cancel her account over and over....

after she "filed" a complaint that probably never went anywhere.

[to_munda]

Hey guys,
I called to cancel before the long weekend & they put me thru a seperate deptmt called "Consolidated billing Customer relations (Bundle services??)"
I told them that I know a few ppl getting better deals & paying less, so heres wut I was offered;
$25+SAF+911
200 dt mins
U/l incoming
u/l after 6pm+wknds
Free R2R
Call display
Free VM for 1yr only
But I have renew my contract for 2/3 yrs.

;)

:arrowu: This I was offered before:arrowu:

I called again today & this is what I was offered in addition to above;
200+50 d/t mins
$11 Value pckge -$10 credit.

I tried to get the monthly down to $20 but she said they cant do it anymore (since May1 :( ); the maximum discount they can give is $10pm. Is it true?

Is this good or can get any better?
Thx;)

[KriptiK]

i've tried calling in a bunch of times...i tell the automated lady i wanna cancel my phone and then go transfered a bunch of times..my currently plan is

250 minutes
unlimited eve/week @ 8
free call id *expires in aug

everyone representative keeps telling me my plan is good and that they can't offer me anything better...is that bs? what can i say to make them offer me one of those decent $25 plans

also i have 2 phones on this plan and 1 of them was renewed a year ago cause i needed a phone...will they be able to renew both phones even though 1 contract hasn't expired?

[dacosta57]

So I called for the second time today after having absolutely no success on the weekend and told the rep i was looking for a new deal (i'm currently out of contract), wasn't satisfied with what rogers was offering and asked her whether i should cancel my plan before transfering my number or the other way around. In the end, I wound up with the following offer:

250 daytime
unlimited evenings and weekends at 6
caller id
voicemail
1000 rogers to rogers
500 sent text messages

25.00 + saf and 911 on a 3 year renewal

Is this any good or can I do better?

[Lulz]

So I called for the second time today after having absolutely no success on the weekend and told the rep i was looking for a new deal (i'm currently out of contract), wasn't satisfied with what rogers was offering and asked her whether i should cancel my plan before transfering my number or the other way around. In the end, I wound up with the following offer:

250 daytime
unlimited evenings and weekends at 6
caller id
voicemail
1000 rogers to rogers
500 sent text messages

25.00 + saf and 911 on a 3 year renewal

Is this any good or can I do better?

there is no such thing as 1000 R2R minutes. It's either unlimited or none.

maybe she meant 1000 evenings/weekends minutes?

your plan is OK. nothing spectacular. its good if you dont wish to get value packs...but current valuepacks are so awesome and if you ever want to subscribe to them, it will suck causer you are already getting caller id and voicemail for free...

[dre145]

:arrowu: This I was offered before:arrowu:

I called again today & this is what I was offered in addition to above;
200+50 d/t mins
$11 Value pckge -$10 credit.

I tried to get the monthly down to $20 but she said they cant do it anymore (since May1 :( ); the maximum discount they can give is $10pm. Is it true?

Is this good or can get any better?
Thx;)

lies
I have the above plan plus more for $19 a month
But that doesnt mean anyone can get it as well

[dacosta57]

there is no such thing as 1000 R2R minutes. It's either unlimited or none.

maybe she meant 1000 evenings/weekends minutes?

your plan is OK. nothing spectacular. its good if you dont wish to get value packs...but current valuepacks are so awesome and if you ever want to subscribe to them, it will suck causer you are already getting caller id and voicemail for free...

It did sound kind of odd that she said 1000 rogers to rogers. Really though, thats not a credit i've got much use for anyway. What would I be able to get with a value pack? Would it include the caller id and voicemail or would I lose those features?

[Lulz]

It did sound kind of odd that she said 1000 rogers to rogers. Really though, thats not a credit i've got much use for anyway. What would I be able to get with a value pack? Would it include the caller id and voicemail or would I lose those features?

i am not sure what you mean by that.

take a look at what value packs offer:


$11 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages

$15 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
125 Text Messages
50 Pic & Vid Messages
Unlimited On Device Mobile Browsing
3 Months Unlim SMS/MMS

$15 BB/WM Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
2500 Text Messages
1000 Pic & Vid Messages

$20 Value Pack
Caller ID
Enhanced Voicemail
Name Display
Who Called
Mobile Backup
2500 Text Messages
1000 Pic & Vid Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Messages
3 Months Unlim SMS/MMS


They are much better to get credit for than specific features such as caller id or voice mail.

[Subiegt]

I've been a customer for over 6 years, and not being offered much of a deal...well hardware upgrade that is. They will allow me to keep my $20 plan (200 min., unlimited evening (8pm) and weekends, and caller id). They wouldn't even budge on the 8pm, and the upgrade offers were the same as new customers.

She kept saying she needed something to go by to be able to give a better offer. Anyone with really good deals willing to post their bill (minus personal info) so we can use as proof?

[confused]

I've been a customer for over 6 years, and not being offered much of a deal...well hardware upgrade that is. They will allow me to keep my $20 plan (200 min., unlimited evening (8pm) and weekends, and caller id). They wouldn't even budge on the 8pm, and the upgrade offers were the same as new customers.

She kept saying she needed something to go by to be able to give a better offer. Anyone with really good deals willing to post their bill (minus personal info) so we can use as proof?

you threaten to cancel.. advise of better deals from competitors

[1226]

you threaten to cancel.. advise of better deals from competitors

But be specific about what you want.

[dre145]

do not call and say i was on rfd and saw other people have really good deals, and i want one too.
It doesnt work like that

you first need to research what other competitors have. Then research what kind of deals retention gives out and structure a plan thatu would want and a competitor gave you. So all your doing is calling in to cancel and transfer your number;)

Know what you have what you want and what everything costs then try to get them to give it to you. Never swear or give them attitude.

[fuc847]

anyone recently try to get the HTC touch from rogers? possible to get a retention deal for the touch less than $150 or 3-4 months bill waived, WITHOUT getting a data plan?

[jmasterb]

what do you mean "all your doing is calling in to cancel and transfer your number"? you have to call them to transfer your number before you start service with another provider? im scared that if i call and threaten to cancel and they just go ahead and cancel then ive lost my number (other providers cannot use your old number if youve already cancelled).

do not call and say i was on rfd and saw other people have really good deals, and i want one too.
It doesnt work like that

you first need to research what other competitors have. Then research what kind of deals retention gives out and structure a plan thatu would want and a competitor gave you. So all your doing is calling in to cancel and transfer your number;)

Know what you have what you want and what everything costs then try to get them to give it to you. Never swear or give them attitude.

[Lulz]

what do you mean "all your doing is calling in to cancel and transfer your number"? you have to call them to transfer your number before you start service with another provider? im scared that if i call and threaten to cancel and they just go ahead and cancel then ive lost my number (other providers cannot use your old number if youve already cancelled).


sounds like you didn't read the first post on the first page of this thread.

[dre145]

what do you mean "all your doing is calling in to cancel and transfer your number"? you have to call them to transfer your number before you start service with another provider? im scared that if i call and threaten to cancel and they just go ahead and cancel then ive lost my number (other providers cannot use your old number if youve already cancelled).

im saying make it seem like your calling in to cancel, the CSR will then ask why you are canceling, this is when u tell them **** is giving me a better plan. Then they should tell you maybe they can match it.

Either way you have 30 days to call back and uncancel it.

[fishlord]

Just as a note for whoever...
When I was renegotiating I managed to convince them to offer (I ended up not taking that deal) me unlimited incoming by saying that if I was going to keep a cell it needed to be my only phone, and such I would need unlimited incoming to make that viable.

[dragonvaloo]

Did anyone ever have any success getting them to match the Solo EPP? (mentioned a few pages back..960ish?). I was thinking of calling in (they told me I'd have unlimited evenings and weekends, but all I'm getting is weekends) and I was going to use the Solo plan as leverage.

[shwinn]

Did anyone ever have any success getting them to match the Solo EPP? (mentioned a few pages back..960ish?). I was thinking of calling in (they told me I'd have unlimited evenings and weekends, but all I'm getting is weekends) and I was going to use the Solo plan as leverage.

Usually, if you have unlimited weekends, evenings will also be unlimited.

[TiGeR_CaT]

anyone recently try to get the HTC touch from rogers? possible to get a retention deal for the touch less than $150 or 3-4 months bill waived, WITHOUT getting a data plan?

i got my touch for 150 back in december on retentions, and they let me keep my $20 plan (unlimited wk/evenings at 8pm, caller id, unlimited R2R, 100 CDN long d)
if that helps.. it wasn't even that hard i heard ppl got it for $100 but they were paying more for monthly plan

[fuc847]

good to know.. i'll see if i can get it for under $100, i've been on a $60 plan for 10 yrs with them

[dragonvaloo]

Usually, if you have unlimited weekends, evenings will also be unlimited.

Yeah I know but it's on a corporate plan....unless I'm reading this wrong:

200 Wkday/Wknight Unltd Wkend

And on the usage section of the bill, minutes are either classified as DN or WE, so all of that looks to me like I only have unlimited weekends when they told me I had both.

Will retentions deal with corporate plans as well? Or is there a separate number for that sort of thing?

[da1nonly_jsa]

Yeah I know but it's on a corporate plan....unless I'm reading this wrong:

200 Wkday/Wknight Unltd Wkend

And on the usage section of the bill, minutes are either classified as DN or WE, so all of that looks to me like I only have unlimited weekends when they told me I had both.

Will retentions deal with corporate plans as well? Or is there a separate number for that sort of thing?

ya... they deal with corporate plans... i'm on an existing grandfathered corporate plan... i called in to get information about how to switch over to bell (i told them i had been given an offer from them) and got transferred to retention (aka customer relations)... that's were they offered me a couple of different plans...

[commerce guy]

Usually, if you have unlimited weekends, evenings will also be unlimited.

Yeah... usually... my mum used to have a family plan and it's only 1000 mins weekends... so if you have an older plan, then you might have only weekends unlimited...

[bwrocks]

Hey guys,

Just finished my three year corporate plan and got the following retention offer:

-200 Weekday minutes
-Unlimited Nights and Weekends from 6:00
-CID, VM Enhanced
-$0.10 Long Distance

for $18.50 + SAF + 911

I'm looking to get some texts and 100 minutes of LD as well for a similar price, do you guys think its possible?

[bellboy26]

might be the worst question ever

but if i"m with Rogers can I buy a Fido phone and use it?

[Lulz]

might be the worst question ever

but if i"m with Rogers can I buy a Fido phone and use it?

not the worst as it definitely beats the "omg guys, how do you get such good deals? what do you say?" question ;)

To answer your question:

No, you can not. You need to unlock the phone because whoever you buy it from locked the phone to only work with specific provider you bought it from.

Depending on the phone model, it will cost you anywhere from $15 to $40
And depending on the phone model, it can also be done in less than a minute by entering a special code into your phone which unlocks it, or it can take half an hour and require special tools that connect your phone to computer and to another device, and it unlocks.

[ykshum]

I was contractless for almost 2 years and Rogers decided to call me trying to get me to renew my plan.

This is my original plan

$20 (before SAF/911)

CID
Call Waiting
50 minutes weekday
6-8 unlimited evening
unlimited weekend
Detail Billing

They couldn't give me extra day time minutes but what they did give me on top of my original plan is

unlimited incoming
100 long D minutes

The only hardware deal they could give me was k790 for $79 (after the $50 disount). I wanted the N95 for atleast the $399 price if not BB's $250.

think I tried to bug them for more day time minutes or free txt but they wouldn't budge =/ 2 or 3 years extension yields the same plan, just a potential cheaper phone.

Going to call their custumers relation department again later and see if I can get the N93 for cheap :twisted:

[dre145]

I was contractless for almost 2 years and Rogers decided to call me trying to get me to renew my plan.

This is my original plan

$20 (before SAF/911)

CID
Call Waiting
50 minutes weekday
6-8 unlimited evening
unlimited weekend
Detail Billing

They couldn't give me extra day time minutes but what they did give me on top of my original plan is

unlimited incoming
100 long D minutes

The only hardware deal they could give me was k790 for $79 (after the $50 disount). I wanted the N95 for atleast the $399 price if not BB's $250.

think I tried to bug them for more day time minutes or free txt but they wouldn't budge =/ 2 or 3 years extension yields the same plan, just a potential cheaper phone.

Going to call their custumers relation department again later and see if I can get the N93 for cheap :twisted:

that was retentions that called you.
but another rep may give u a better deal

[dinb]

I phoned them and they kept on saying that they wanted the phone number of people who got the better deal. they also said that some people's accounts got changed after a review was done for customers who got given too much credits by reps. Is this possible?

I have the corporate plan, but I am paying 5$/month for unlimited at 6 instead of 8, but I see peopel have 6pm standard now so I need to change that.

[ryyeung]

How do you go "contractless"?


I was contractless for almost 2 years and Rogers decided to call me trying to get me to renew my plan.

This is my original plan

$20 (before SAF/911)

CID
Call Waiting
50 minutes weekday
6-8 unlimited evening
unlimited weekend
Detail Billing

They couldn't give me extra day time minutes but what they did give me on top of my original plan is

unlimited incoming
100 long D minutes

The only hardware deal they could give me was k790 for $79 (after the $50 disount). I wanted the N95 for atleast the $399 price if not BB's $250.

think I tried to bug them for more day time minutes or free txt but they wouldn't budge =/ 2 or 3 years extension yields the same plan, just a potential cheaper phone.

Going to call their custumers relation department again later and see if I can get the N93 for cheap :twisted:

[bubble.tea]

How do you go "contractless"?

You just never renew?

[to_munda]

OK guys,
Here is what I was offered & cudnt resist;
250 dt mins
u/l eve & wknds from 8pm
u/l incoming
R2R
$11 Value pack
$20+$11 val pk+SAF+911 -$10 credit
Unlimited local calling for 3mos. 3yr contract.
Is it good?

[dre145]

OK guys,
Here is what I was offered & cudnt resist;
250 dt mins
u/l eve & wknds from 8pm
u/l incoming
R2R
$11 Value pack
$20+$11 val pk+SAF+911 -$10 credit
Unlimited local calling for 3mos. 3yr contract.
Is it good?

call back and say telus is giving u unlimited after 6 other then that its very similar to my plan

[Lulz]

OK guys,
Here is what I was offered & cudnt resist;
250 dt mins
u/l eve & wknds from 8pm
u/l incoming
R2R
$11 Value pack
$20+$11 val pk+SAF+911 -$10 credit
Unlimited local calling for 3mos. 3yr contract.
Is it good?

i want to say yes, but nowadays, unless you have 6PM, it's considered warm

[par1000]

Hi everyone,

I have a really good old school plan where i get 800 daytime minute and unlimited evening and weekend starting at 6 for $45 a month. then i pay $10 for my voicemail, display and 75 out text messages. i am close to the end of my contract which i keep on renewing everytime. I have been on this contract for over 6 years and I want the curve but not willing to pay $400 as they want me to. How do i either get the curve for free or $250 on a hardware upgrade is there any room for negotiations with retentions.

[Lulz]

Hi everyone,

I have a really good old school plan where i get 800 daytime minute and unlimited evening and weekend starting at 6 for $45 a month. then i pay $10 for my voicemail, display and 75 out text messages. i am close to the end of my contract which i keep on renewing everytime. I have been on this contract for over 6 years and I want the curve but not willing to pay $400 as they want me to. How do i either get the curve for free or $250 on a hardware upgrade is there any room for negotiations with retentions.

when was the last time you did upgrade?

[bpworker]

Been on contract for 3 years ending in a week.

Called up and was offered this on a 3 year term:

250 daytime
U/L evenings & weekends 6pm
U/L incoming
100 Canadian long distance

plus

Call display
Voicemail
125 text

Price $30 + SAF + 911 + taxes
($25 + $11 value pack - $6 credit)

They were offering Nokia 6086, Samsung A436 or A516 or Moto w370 for free as well and waiving the $35admin fee.

Any thoughts as to how I can better this deal if at all? So many "deals" out there hard to know what to reasonably expect is a decent deal.

[bellboy26]

OK guys,
Here is what I was offered & cudnt resist;
250 dt mins
u/l eve & wknds from 8pm
u/l incoming
R2R
$11 Value pack
$20+$11 val pk+SAF+911 -$10 credit
Unlimited local calling for 3mos. 3yr contract.
Is it good?
thats good! sign the contact

[bellboy26]

My friend has a old rogers contract say 6-8 years old.
She has free unlimted long distance on the weekends !

anyone else have this?

[Lulz]

Been on contract for 3 years ending in a week.

Called up and was offered this on a 3 year term:

250 daytime
U/L evenings & weekends 6pm
U/L incoming
100 Canadian long distance

plus

Call display
Voicemail
125 text

Price $30 + SAF + 911 + taxes
($25 + $11 value pack - $6 credit)

They were offering Nokia 6086, Samsung A436 or A516 or Moto w370 for free as well and waiving the $35admin fee.

Any thoughts as to how I can better this deal if at all? So many "deals" out there hard to know what to reasonably expect is a decent deal.

plan is not good for someone who is been with them for 3 years and can cancel in 1 week.
Also, they are giving you PATHETIC phones.
You need to threaten to cancel or they won't buldge.

say telus is offering you $400 phone for free, plus much better plan than offerded

[bpworker]

plan is not good for someone who is been with them for 3 years and can cancel in 1 week.
Also, they are giving you PATHETIC phones.
You need to threaten to cancel or they won't buldge.

say telus is offering you $400 phone for free, plus much better plan than offerded

Was hoping to get a better phone for sure, possibly RAZR2 or something similar.

As far as the plan goes, does something along the lines of $25 for what I was quoted plus SAF + 911 + tax seems like a decent deal?

[Vickel]

Been on contract for 3 years ending in a week.

Called up and was offered this on a 3 year term:

250 daytime
U/L evenings & weekends 6pm
U/L incoming
100 Canadian long distance

plus

Call display
Voicemail
125 text

Price $30 + SAF + 911 + taxes
($25 + $11 value pack - $6 credit)

They were offering Nokia 6086, Samsung A436 or A516 or Moto w370 for free as well and waiving the $35admin fee.

Any thoughts as to how I can better this deal if at all? So many "deals" out there hard to know what to reasonably expect is a decent deal.

can probably get a $10 credit for the $11 value pack

[Katana_kid]

www.ihaterogers.ca

real site

I got the N95 for $300 with my current plan
as a promotion, got 6 months unlimited local calling.

[commerce guy]

Hi, my friend is about to finish his contract which was taken over from somebody. He currently has:

100 D/T
1000 Unlimited after 8
Unlimited incoming
Call Display
for $16 +saf + 911= $27

Do you guys think if it's possible to stay about the same price but add on more stuff like txt messaging? He doesnt want his plan to go over $30.

Thanks

[danned]

when you guys call for plans,
do you apply with contract or they just give you any plan without any contracts, just curious

thx, struggle on plans...

[fuc847]

no, if u get a new retention plan, then they extend your contract (99% of the time).

i'm trying to formulate a strategy to get a HTC Touch, i've been with rogers for 10 yrs on a $50+ plan and not on contract. i dont really care about getting a better plan, just a new phone, anyone recommend any specific ways to get leverage for a hardware upgrade in retentions?

if i say, I want to cancel my plan because Bell and Telus are offering the touch for $99 and unless you can offer me the same deal or better, I will cancel. think the CSR will budge?

[confused]

www.ihaterogers.ca

real site

I got the N95 for $300 with my current plan
as a promotion, got 6 months unlimited local calling.

pretty sweet.. from what i've gathered from the massive amounts of threads i've read to date, retentions has been pretty adamant on $399 for the n95 on a 3/yr with vision

i'm going to try to get the same deal as you

[MaDgamEr]

www.ihaterogers.ca

real site

I got the N95 for $300 with my current plan
as a promotion, got 6 months unlimited local calling.
Not to be a jerk, but can you provide proof? There have been a lot of people trying to get this phone on HUP for less than $399 and no luck to date... other than this post.

[to_munda]

i want to say yes, but nowadays, unless you have 6PM, it's considered warm

I have the option of getting 6pm for another $5.
I know some ppl have better deals, but it so hard to negotiate & waste so much time calling them over & over & getting nowhere.
:(

[mtlboy]

Right now I have this:

250 + 25 bonus minutes
unlimited w/e after 6pm
vm/cid/cw
100 cad ld
r2r
unlim incom.

for 25 + saf + 911


I spent like 15 bucks in text messages last month, and sometimes just a couple of bucks. Do you think I can get them to throw in 125 free texts? If so, do I need to deal with retentions to try getting some free text messags or will a customer rep throw that in for me.

[bpworker]

This is the last offer on a 3 year contract and I'm thinking I might take it.

100 + 50 bonus daytime
1000 e/w after 8pm
U/L incoming
100 Can. long distance
+
$11 value pack
+
3 months u/l local calling

For $25 + SAF + 911 = $33.45

As well as offering the Samsung A736 for $29 + $35 admin fee minus a $50 credit = $14

Not super spectacular but not bad either I think.

[empresscrown]

that was retentions that called you.
but another rep may give u a better deal


Sounds more like CSRs calling on behalf of Rogers trying to convince people to stay with Rogers.

I have been with Rogers for a long time, never had them call me once.

[locodawg]

Right now I have this:

250 + 25 bonus minutes
unlimited w/e after 6pm
vm/cid/cw
100 cad ld
r2r
unlim incom.

for 25 + saf + 911

.

i was offered something similar

cept I didnt get the extra 25 min and the 100 CAD LD
but got
500 txt and SAF fee waved for a year
plus the nokia 5310 for free

[ykshum]

pretty sweet.. from what i've gathered from the massive amounts of threads i've read to date, retentions has been pretty adamant on $399 for the n95 on a 3/yr with vision

i'm going to try to get the same deal as you

The department I called was actually "Customers relations", as they called it over and over again atleast (I called 4x these few days). Probably same as retentions tho, they have really lame office hours too..

I tried to get the N95 for $399 on a 2 years contract, the first time I called, they wouldn't budge and told me 2 years they can only offer me $549. (My plan is only $20 - 15% all roger discount / non-vision plan). I called a second time and said the previous rep said I could have it for $399 - $50(typical discount for extending cotract) and he said yes. Called a day later and regular CSR told me the phone was not ordered..

Just called again today and told the customer relations my case and she once again said 2 years extension can only get me the $549 price, I ended up extending my contract to 3 years (same plan/non-vision) and got $399 - $50 = $349 + tax = $395. I'm just glad they didn't put on the stupid $35 admin fee on top of the bill.

so yes, $399-$50 without $35 admin fee can be done but it seems like you need to extend it for 3 years w/o vision.

but mind you rogers phones are locked and the ringtone lock thing is annoying. So get it elsewhere if you can for cheaper/same price.

[locodawg]

but mind you rogers phones are locked and the ringtone lock thing is annoying. So get it elsewhere if you can for cheaper/same price.

I hate these ringtone locks

[HowEver]

The ringtone lock on this phone is limited to 600K. If you want a longer ringer... why? Just cut your songs to 600K. It still plays all kinds of mp3s etc. of any length.

As for buying the phone elsewhere, sure, it will cost more and you won't be able to use Rogers' Vision Data plan on it, $7 unlimited if you go through gorogers.com when you connect. I use it, it's unlimited.



The department I called was actually "Customers relations", as they called it over and over again atleast (I called 4x these few days). Probably same as retentions tho, they have really lame office hours too..

I tried to get the N95 for $399 on a 2 years contract, the first time I called, they wouldn't budge and told me 2 years they can only offer me $549. (My plan is only $20 - 15% all roger discount / non-vision plan). I called a second time and said the previous rep said I could have it for $399 - $50(typical discount for extending cotract) and he said yes. Called a day later and regular CSR told me the phone was not ordered..

Just called again today and told the customer relations my case and she once again said 2 years extension can only get me the $549 price, I ended up extending my contract to 3 years (same plan/non-vision) and got $399 - $50 = $349 + tax = $395. I'm just glad they didn't put on the stupid $35 admin fee on top of the bill.

so yes, $399-$50 without $35 admin fee can be done but it seems like you need to extend it for 3 years w/o vision.

but mind you rogers phones are locked and the ringtone lock thing is annoying. So get it elsewhere if you can for cheaper/same price.

[locodawg]

The ringtone lock on this phone is limited to 600K. If you want a longer ringer... why? Just cut your songs to 600K. It still plays all kinds of mp3s etc. of any length.

As for buying the phone elsewhere, sure, it will cost more and you won't be able to use Rogers' Vision Data plan on it, $7 unlimited if you go through gorogers.com when you connect. I use it, it's unlimited.

oohh hmm if it only had to be less then 600k then I really dont care ... the phone usually only rings for 30 seconds anyways then cuts to voice mail

i will give that a shot thanks

[dre145]

Sounds more like CSRs calling on behalf of Rogers trying to convince people to stay with Rogers.

I have been with Rogers for a long time, never had them call me once.

my dad has been with them for 10 years and has never had a call about our contract ending. But my moms was ending a few months ago and they wouldnt stop calling at first i thought it was just some ******** and always said i never had time, they kept calling, but i called in my self to retentions and got a good plan. Then they called me again even after i extended my contract this time i talked with them and they lowered my plan (that i just extended) by 2 dollars and have me the value pack as well

[Ooosh]

Hey guys can you help me figure out my Roger's bill? I am really lost.

They charged me $59 on my credit card, but this is what my online bill looks like.

http://img.photobucket.com/albums/v96/Ooosh/Done.jpg

I don't think I used any internet on my phone either (like 95% sure, unless I mistakenly did, do they ever make a mistake?).

I paid my previous bill in full, so nothing was carried over. I don't understand the credits either.

My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 200 Wkday / Unltd. Eve/Wkend

Additional Services
* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 500 Sent/Unlim Received Txt
* 50 Picture or Video Msgs.

Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
* Call Display Credit - To be removed on 03/04/2010
* Monthly Plan Credit - To be removed on 03/05/2010
* Rogers to Rogers 2 Yr Bonus - To be removed on 03/04/2010


My Current Wireless Essentials
Rogers to Rogers Calling All
Call Display All
Voicemail All
$5 Messaging Pack All


Thanks guys, I must be missing something.

[shopper-X]

Hey guys can you help me figure out my Roger's bill? I am really lost.

They charged me $59 on my credit card, but this is what my online bill looks like.

http://img.photobucket.com/albums/v96/Ooosh/Done.jpg

I don't think I used any internet on my phone either (like 95% sure, unless I mistakenly did, do they ever make a mistake?).

I paid my previous bill in full, so nothing was carried over. I don't understand the credits either.

My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 200 Wkday / Unltd. Eve/Wkend

Additional Services
* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 500 Sent/Unlim Received Txt
* 50 Picture or Video Msgs.

Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
* Call Display Credit - To be removed on 03/04/2010
* Monthly Plan Credit - To be removed on 03/05/2010
* Rogers to Rogers 2 Yr Bonus - To be removed on 03/04/2010


My Current Wireless Essentials
Rogers to Rogers Calling All
Call Display All
Voicemail All
$5 Messaging Pack All


Thanks guys, I must be missing something.

**EDIT**
Sorry. Images on hosting sites are blocked at work and did not see you posted an image of your bill.

[ykshum]

The ringtone lock on this phone is limited to 600K. If you want a longer ringer... why? Just cut your songs to 600K. It still plays all kinds of mp3s etc. of any length.

As for buying the phone elsewhere, sure, it will cost more and you won't be able to use Rogers' Vision Data plan on it, $7 unlimited if you go through gorogers.com when you connect. I use it, it's unlimited.

I was referring to ringtones being limited to those you get from rogers. I am not sure if Rogers data plan phones are any different but previous rogers phone won't let me use any mp3 from my computer as a ringtone.

And I personally don't have and is not interested in the vision plan, hence I suggest those in the same shoe as me to look else where IF they can match rogers price or lower as previously stated.

Resale value of an unlocked phone is also higher.

[confused]

OK guys,
Here is what I was offered & cudnt resist;
250 dt mins
u/l eve & wknds from 8pm
u/l incoming
R2R
$11 Value pack
$20+$11 val pk+SAF+911 -$10 credit
Unlimited local calling for 3mos. 3yr contract.
Is it good?

I just called and was transferred to the 'consolidated billings department' and was offered:

250 dt mins
u/l eve & wknds from 8pm
$11 Value pack

for $20... to add R2R would be another $5, and for 6pm, it would be another $5

YEAH RIGHT.. how soon can I call back?

[blahing]

isn't there a penalty to cancel a cell phone plan? or do I try calling retentions department when my contract ends?

my plan right now is the $35.00 family plan for 3 years
150 minutes shared
between us calling
100 min for weekend
after taxes and the other fees, its over $50.00
no CD id for voicemail, which is really painful

I always go over with my minutes and end sometimes end up paying over $100.00. If I end my plan now, I have to pay $240 in cancellation fee.
horrible plan...
but it ends this december

What should I do? I need more minutes as well as CD id and VM. Plus I plan to get the n95.

[Lulz]

I just called and was transferred to the 'consolidated billings department' and was offered:

250 dt mins
u/l eve & wknds from 8pm
$11 Value pack

for $20... to add R2R would be another $5, and for 6pm, it would be another $5

YEAH RIGHT.. how soon can I call back?

Tomorrow, when you "have decided to cancel and move to Telus".

isn't there a penalty to cancel a cell phone plan? or do I try calling retentions department when my contract ends?

my plan right now is the $35.00 family plan for 3 years
150 minutes shared
between us calling
100 min for weekend
after taxes and the other fees, its over $50.00
no CD id for voicemail, which is really painful

I always go over with my minutes and end sometimes end up paying over $100.00. If I end my plan now, I have to pay $240 in cancellation fee.
horrible plan...
but it ends this december

What should I do? I need more minutes as well as CD id and VM. Plus I plan to get the n95.

people who always go over their minutes puzzle me. why pay for cheapest plan but end up $100 in over usage charges when you can just get few hundred more minutes for as little as $5-10.

Anyways, no you do not need to cancel your plan to get new one. You just call retentions and tell them XYZ provider is giving you this that and that for $20 and you want to cancel your rogers services.

Also about N95...depending when was the last time you did hardware upgrade will be deciding factor how much you will pay for it.

[badass]

Hey guys can you help me figure out my Roger's bill? I am really lost.

They charged me $59 on my credit card, but this is what my online bill looks like.

http://img.photobucket.com/albums/v96/Ooosh/Done.jpg

I don't think I used any internet on my phone either (like 95% sure, unless I mistakenly did, do they ever make a mistake?).

I paid my previous bill in full, so nothing was carried over. I don't understand the credits either.

My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 200 Wkday / Unltd. Eve/Wkend

Additional Services
* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 500 Sent/Unlim Received Txt
* 50 Picture or Video Msgs.

Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
* Call Display Credit - To be removed on 03/04/2010
* Monthly Plan Credit - To be removed on 03/05/2010
* Rogers to Rogers 2 Yr Bonus - To be removed on 03/04/2010


My Current Wireless Essentials
Rogers to Rogers Calling All
Call Display All
Voicemail All
$5 Messaging Pack All


Thanks guys, I must be missing something.

My other phone with Opera installed some how seems to use up minutes by itself. I have tried looking for other features that might be logging in but have not found anything that will use data.

Have you tried seeing how many minutes you use per day, my bill indicated 10kb per day of usage.

[dacosta57]

So after several calls I've come up with this offer:

250 Daytime
Evenings and Weekends at 8
(I've been told that if I go in store and show my airmiles card I can reduce this part of my plan from $20 to $17.50)
Call Display
Voice Mail
Name Display
Who Called
Mobile Back Up
125 Text Messages
Unlimited R2R

On a 3 Year Term for $21 + SAF + 911
or, if I'm able to show my card, $18.50 + SAF + 911

I'm pretty content with this, but I'm always open to critique as the note about bundling features really helped me out.

The other thing I wanted to mention was that I asked about the Blackberry 8120 and was told it should already be available, and was quoted $199 for it with my new 3 year plan!

[TypeS_A-Spec]

Hey guys just got off the phone with Customer Relations as my contract is ending on June 17th. I was offering the following:

$30 + SAF + 911 + Tax
250 Daytime Minutes + 25minute bonus
Umlimited WE/WN @ 6pm
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
($20 value pack)
100 Canadian Long Distance
Rogers to Rogers
K850I - $155 3 year Contract

I know the plan is amazing, but I am afraid in a month or two a better phone will come out. What do you guys think?

[rupture]

Hey guys just got off the phone with Customer Relations as my contract is ending on June 17th. I was offering the following:

$30 + SAF + 900 + Tax
250 Daytime Minutes + 25minute bonus
Umlimited WE/WN @ 6pm
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
($20 value pack)
100 Canadian Long Distance
Rogers to Rogers
K850I - $155 3 year Contract

I know the plan is amazing, but I am afraid in a month or two a better phone will come out. What do you guys think?

Solid plan, although I don't know what the 900 fee is :D

New phones come out every day of the year, it's just something you gotta choose. If you wait, they will come out with something better that you'll want. You'll never have a phone that way. Enjoy what you've chosen!

[samohung]

Hi,

I was just wondering if the unlimited mobile browsing deal (for $7) is still available for the HTC Touch. I called in and they told me it was not available for the device because it is a mobile 6 device but I know for a fact that my friend has the plan and the Touch and at the time he was told it works. Are they just lying to me? I know Bell still offers their deal for the Touch. Are they just waiting for me to say that Bell offered me unlimited mobile for the Tocuh?

Thanks

[ykshum]

seems like I got charged the $35 admin fee although it was not mentioned by the rep when I ordered the N95 over the phone.

Think I can call back and go wtf and ask for a month or 2 of my plan to be waived?

They also didn't take $50 off for renewal of contract/HUP, is it suppose to be some sort of mail in rebate or did they screw up again?

My phone arrived pretty damn fast :cheesygri

[confused]

Called @ 7 and didn't even have to be transferred to the retentions department nor apply heavy negotiate tactics to get the below plan. I basically stated the spouse (currently on Fido) is an Airmiles member and noted the Telus EPP to which she countered with:

250 daytime minutes
Unlimited night and weekends starting at 6 pm
$15 value pack (Call ID, Enhanced VM, 2500 TXT Msg)
Rogers to Rogers
Rogers Vision

$25/3year

+3 mos unlimited calling
+$35 for new and old account waived

$399 for N95
$179 for LG Vu (brand new line)

Basically she said i'm getting $20 monthly credit or something to that effect. This was my second attempt at obtaining a better deal; the first time was yesterday with a male from the 'consolidated billings dept.' and this time with a female CSR from the normal 'customer relations' division.

The LG Vu is currently out of stock too so she'll have to call me back sometime next week to transfer the existing Fido line and update me on stock.

I'm happy.

[TypeS_A-Spec]

Solid plan, although I don't know what the 900 fee is :D

New phones come out every day of the year, it's just something you gotta choose. If you wait, they will come out with something better that you'll want. You'll never have a phone that way. Enjoy what you've chosen!

EDITED, Hahaha, thanks for the heads up

[imxo]

My current plan:
Pooled Family Eve/Wkend Plan+
75 min each line
Unlim. Weekends&Evening @6
Between Us Calling (with Canadian LD)
___________________________
22+6.95+50c+27+6.95+50c

Total almost $73 all incl for almost nothing...

Called 1 hour ago - got to Cust Relation Dept pretty easy, used story with Telus Share plan - and was offered:

Family plan - 150 min each (2 lines)
Unlim Even&Weekends @6
Between Us Calling
Call Id, VM, 125 Txt
3 Month Unlim Local Calling

for $70 all incl (I believe that what she said)

not even close to what I want to get. And she wouldn't budge - said thats all i can give you at this time.

to add to this bad story: they messed up with my contract end date - and added 4 month more to it.(Said to me that I did renewal in 2006 and changed plan -when for real i didn't) So I spent whole 1 hour trying to sort this out. Finally she admitted that something was wrong - and changed everything back to normal. So right now I have 4 month left on 3 year contract.

Any suggestions on what to tell on second call? (I believe she added some notes to account, I told her that I'll think about offer)
they dont like family plans? maybe better go with 2 separate lines?

thanks

[confused]

My current plan:
Pooled Family Eve/Wkend Plan+
75 min each line
Unlim. Weekends&Evening @6
Between Us Calling (with Canadian LD)
___________________________
22+6.95+50c+27+6.95+50c

Total almost $73 all incl for almost nothing...

Called 1 hour ago - got to Cust Relation Dept pretty easy, used story with Telus Share plan - and was offered:

Family plan - 150 min each (2 lines)
Unlim Even&Weekends @6
Between Us Calling
Call Id, VM, 125 Txt
3 Month Unlim Local Calling

for $70 all incl (I believe that what she said)

not even close to what I want to get. And she wouldn't budge - said thats all i can give you at this time.

to add to this bad story: they messed up with my contract end date - and added 4 month more to it.(Said to me that I did renewal in 2006 and changed plan -when for real i didn't) So I spent whole 1 hour trying to sort this out. Finally she admitted that something was wrong - and changed everything back to normal. So right now I have 4 month left on 3 year contract.

Any suggestions on what to tell on second call? (I believe she added some notes to account, I told her that I'll think about offer)
they dont like family plans? maybe better go with 2 separate lines?

thanks

Tell them about the Telus EPP and separate the two lines.

[chinsterr]

Seems like this is the new "Max Air" plan . Rogers is probably gearing up for the release of the iphone. I wonder if this plan could worked on my unlocked iphone right now (although highly unlikely)

Hey guys just got off the phone with Customer Relations as my contract is ending on June 17th. I was offering the following:

$30 + SAF + 911 + Tax
250 Daytime Minutes + 25minute bonus
Umlimited WE/WN @ 6pm
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
($20 value pack)
100 Canadian Long Distance
Rogers to Rogers
K850I - $155 3 year Contract

I know the plan is amazing, but I am afraid in a month or two a better phone will come out. What do you guys think?

[shmeli]

Just got off the phone with them, was offered

200Mins
8PM Eve/We
Unl incoming
11$ Value Pack

$20+6.95+0.50+1+Tax for a one year commitment No phones

What do u say?
Can someone actually explain me what telus is offering for 17.30?

Will have to call them again and see if I can get a phone with that.
The cancelation fee by the way would be 20$ per month left on the contract. So she said if I commit today, cancel tomorrow it will cost me 240$:|

[Lulz]

Hi,

I was just wondering if the unlimited mobile browsing deal (for $7) is still available for the HTC Touch. I called in and they told me it was not available for the device because it is a mobile 6 device but I know for a fact that my friend has the plan and the Touch and at the time he was told it works. Are they just lying to me? I know Bell still offers their deal for the Touch. Are they just waiting for me to say that Bell offered me unlimited mobile for the Tocuh?

Thanks

You can't. You simply can't.

Either your freind is BSing you, or he doesn't know what he is doing. Trust me you can not add $7 data plan to Windows Mobile device.

[samohung]

You can't. You simply can't.

Either your freind is BSing you, or he doesn't know what he is doing. Trust me you can not add $7 data plan to Windows Mobile device.


thanks for the reply. so if i want the unlimited for $7 i have to go to bell or telus?

[predator]

I have a couple of questions that I would like the pro's to answer as it seems that I am unable to get a better deal from retentions now.

Current offer:

250 daytime
unlimited at 6, weekends
free voicemail
free caller ID
free unlimited incoming
free 100 LD minutes

for 20bucks

Added r2r for 5 dollars

Vision browsing for 7

Total of 32 +6.95 + 0.95 + tax = 45 dollars

Now my only 2 issues with the plan are: it doesn't include any txt msgs ( 5 extra for 500) and I would like to bring it down to 40 including taxes. And I was told that the 25 bonus minutes / 10 min tenure rewards was not available anymore.

A trick I learned that helped me save some money was switch free r2r to unlimited incoming saving me 5 bucks than if I had it the other way around. Any other tips?

Also I wanted to get the 11 dollar value pack but I was told the system would not enable you to add it to that plan. It has both 125 txt msges and the who called feature which I think is cool and I wanted it's features to replace the voice mail/CID I already had with the plan.

Would appreciate any help as I am trying to sign a new contract today or tomorrow at the latest

[Lulz]

thanks for the reply. so if i want the unlimited for $7 i have to go to bell or telus?

yes, if you want specifically Touch and nothing else then go to Bell.

there is lot's of phones Rogers offers under $7 plan but HTC Touch is not one of them.

[brownman87]

Hey guys just got off the phone with Customer Relations as my contract is ending on June 17th. I was offering the following:

$30 + SAF + 911 + Tax
250 Daytime Minutes + 25minute bonus
Umlimited WE/WN @ 6pm
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
($20 value pack)
100 Canadian Long Distance
Rogers to Rogers
K850I - $155 3 year Contract

I know the plan is amazing, but I am afraid in a month or two a better phone will come out. What do you guys think?

hey homeboy, wudd happen to unlmited incoming ...

u did well props

[dre145]

I have a couple of questions that I would like the pro's to answer as it seems that I am unable to get a better deal from retentions now.

Current offer:

250 daytime
unlimited at 6, weekends
free voicemail
free caller ID
free unlimited incoming
free 100 LD minutes

for 20bucks

Added r2r for 5 dollars

Vision browsing for 7

Total of 32 +6.95 + 0.95 + tax = 45 dollars

Now my only 2 issues with the plan are: it doesn't include any txt msgs ( 5 extra for 500) and I would like to bring it down to 40 including taxes. And I was told that the 25 bonus minutes / 10 min tenure rewards was not available anymore.

A trick I learned that helped me save some money was switch free r2r to unlimited incoming saving me 5 bucks than if I had it the other way around. Any other tips?

Also I wanted to get the 11 dollar value pack but I was told the system would not enable you to add it to that plan. It has both 125 txt msges and the who called feature which I think is cool and I wanted it's features to replace the voice mail/CID I already had with the plan.

Would appreciate any help as I am trying to sign a new contract today or tomorrow at the latest

call again and try to change those credits for CID/VW for the value pack
I did the same thing
then id change the 500 txt for R2R or just take it off all together

[angel_143]

how are all of you getting such good deals? I think I am doing something wrong... I've tried calling about 3 times now and everytime I've called, they always offer the same crappy plans. Just to note: I have been doing my research and I have a number of deals that I see on flyers, but still, no luck.

Do you call when it's sunny? Right after lunch? Help!

[ykshum]

how are all of you getting such good deals? I think I am doing something wrong... I've tried calling about 3 times now and everytime I've called, they always offer the same crappy plans. Just to note: I have been doing my research and I have a number of deals that I see on flyers, but still, no luck.

Do you call when it's sunny? Right after lunch? Help!

Try comparing plans from !@#!@% with them and tell them to match. Or try calling back later and saying you called previously and was offered such and such (reasonable/maybe typical plans posted here) and if they can process it now for your mind is made. I also constantly asked about stuff they could add.. told them my day time minutes are too low.. they'll offer something to cover it.. said I study out of town and see if they can do anything about long d.. and they gave me some long d minutes for free.. and etc etc.

[Lulz]

how are all of you getting such good deals? I think I am doing something wrong... I've tried calling about 3 times now and everytime I've called, they always offer the same crappy plans. Just to note: I have been doing my research and I have a number of deals that I see on flyers, but still, no luck.

Do you call when it's sunny? Right after lunch? Help!

---Hi, can you please cancel my account from the next billing cycle please?
---Oh I am sorry to hear that, can I ask why?
---Telus/Bell is offering XYZ plan for $20 plus tax. I really want to get it as it's limited time only.

[shopper-X]

---Hi, can you please cancel my account from the next billing cycle please?
---Oh I am sorry to hear that, can I ask why?
---Telus/Bell is offering XYZ plan for $20 plus tax. I really want to get it as it's limited time only.

Another good lead-in question that opens the discussion is:
"How much would it be for me to cancel my account?"

[confused]

Another good lead-in question that opens the discussion is:
"How much would it be for me to cancel my account?"

"what is the exact process in canceling and transferring my # to X carrier? how long will it take and are there any associated cost of doing this."

[Lulz]

"what is the exact process in canceling and transferring my # to X carrier? how long will it take and are there any associated cost of doing this."

Dont EVER EVER EVER ask what is the process of transferring/porting # to another provider. If you ask that, their reply could be:
"First you need to call the provider you want to switch to and ask them to port the number, and it's free of charge"

If he/she says that, you will have no choice but to say: "Oh, okay, thanks for letting me know" and you will just lose all your cards you have as the relations rep will most likely put a note on your account that reads:

"CSX called in to inquire about porting # to another provider. Provided him with information".

You have to call in and play stupid, as if you are soooooooooo clueless that you don't even know when your contract ends.

[Kaitlyn]

Dont EVER EVER EVER ask what is the process of transferring/porting # to another provider. If you ask that, their reply could be:
"First you need to call the provider you want to switch to and ask them to port the number, and it's free of charge"

I think it depends on the situation. I myself did this and partially really wanted to know because there was a chance I was willing to leave...

It seems most likely to get the best deal when your contract is ALMOST up or just up because they (should) want to keep you as a customer instead of letting you walk to a competitor.

[locodawg]

I think it depends on the situation. I myself did this and partially really wanted to know because there was a chance I was willing to leave...

It seems most likely to get the best deal when your contract is ALMOST up or just up because they (should) want to keep you as a customer instead of letting you walk to a competitor.

I kinda agree with you I called when all 3 phones where on contract and they really didn't give me much ... called back after 6 months when 2 phones were done their contract and the 3rd phone contract is done in Aug. Got the standard deal that most people here are getting ...

[fuc847]

If you try to cancel and REALLY do wanna cancel, what exactly will they ask you to do if anything? Do they need extra certain info?

[ProfessorChaos]

If you try to cancel and REALLY do wanna cancel, what exactly will they ask you to do if anything? Do they need extra certain info?

They will offer you features (like what this whole thread is about) and if you still refuse, they will go ahead and cancel and invoice you until the end of the month, at which time your cell services are finished (you can still "uncancel" before the cancellation actually kicks in at the end of the month should you decide to change your mind)

P.S.

Currently
250mins
eve/wkend after 8
CID+VM
Unlimited incoming
1000 cdn LD mins
500 txt/50 mms package

$31 with SAF/911 incl/tax incl.

[Kaitlyn]

Has anyone's account been audited? What happened?

[crazybear]

Huh? audited? why?

Has anyone's account been audited? What happened?

[Kaitlyn]

Huh? audited? why?

Rogers has a department that "randomly" reviews accounts. I don't know the system but it would make sense that they would pick up on accounts with too many credits, conflicting credits, etc. etc.

One thing I was told was that standard monthly plan credits without an expiry date are not a good thing to have. Of course, I've been told a lot by a lot of people

[americaneagle23]

tried 4 times. however nothings changes

[shopper-X]

Rogers has a department that "randomly" reviews accounts. I don't know the system but it would make sense that they would pick up on accounts with too many credits, conflicting credits, etc. etc.

One thing I was told was that standard monthly plan credits without an expiry date are not a good thing to have. Of course, I've been told a lot by a lot of people

Also "the system" will remove the credits using LIFO (Last In First Out) if the credits are greater then the Base Plan amount.

This happened to me in January. I have the $10 SK plan and my total credits were $15 so the system removed the $5 credit (LIFO). I called in and they have a note to give a $60 credit once per year to adjust for it.

If your wondering the $10 credit is for the $20 Communication Value Package, not the $10 base plan.

[Kaitlyn]

Also "the system" will remove the credits using LIFO (Last In First Out) if the credits are greater then the Base Plan amount.

Ya, this happened to me. The rep never mentioned it until I spoke to one later one. If you have, for example, a $20/month price plan.. you cannot get >$20 in monthly plan credits.. a manager can't even override it.

[GMMTC]

They also some how changed my $25 base plan (Evenings and weekends at 6, etc) to a $20 base plan + $5 early evenings and weekends. Works out to the same price but now I can't get as many credits :(

[Kaitlyn]

They also some how changed my $25 base plan (Evenings and weekends at 6, etc) to a $20 base plan + $5 early evenings and weekends. Works out to the same price but now I can't get as many credits :(


I was told it was changed to this "method" in the last few months. $20 base + $5 for 6pm or $7 for 5pm

[murvn]

alright...here we go:

I called about 6 months ago and did a hardware upgrade (agreed to a 3 year contact extension) and acquired a LG Shine for $50. At that time, I was told by the representative that if i wanted, I could get another LG Shine for the other line that I have for only $50, that is $50 off of the lowest price listed on the internet and with activation fee waved. She said I could just call back and get it since she already put a “note” on my account. But I didn’t take it because i didn't need another phone at that time, but recently I started having problems with my Motorola which I got from Rogers a couple of years ago as well. You know, it shuts it itself automatically I don’t receive calls. So I was thinking if I just pay a hundred or maybe more, with that $50 discount of course, to maybe get a blackberry curve. Oh, and i dont want the data plan, at least not yet.

questions:
1. What is the best deal YOU THINK that i could get (price for the phone)?
2. Is it mandatory to have the data plan attached to it?
3. When (what time of the day) is the best time to call?

your responses are much appreciated!

[bwrocks]

Just took the following deal:

-250 Daytime Minutes
-Unlimited Nights and Weekends from 6:00
-CID, VM, 125 texts (Value Pack)
-1000 Canadian LD
-R2R

3 months unlimited calling

for $24 + SAF + 911 + tax

[locodawg]

just tried getting the new LG touch VU ... they said I couldnt get it on a upgrade ... after complaining a bit they finally agreed but said it would be 250 :confused: ... so I kindly said I would think about it ...

they had given me the 3510 for free, but wouldnt budget on the LG ... now I just gotta decide what I wanna do

any thoughts is the LG worth the 250?

[liquidnails]

Let's hope I don't get audited.

http://img205.imageshack.us/img205/8058/billnc0.jpg

[T-Man]

Sweet, I just called, and only having been a Rogers Wireless customer for 29days I got the following:


275Mins
CID/E.VM
Eve + Nights @ 8pm
R2R Network Local
Unlimited Incoming
100 LD mins

$25 + SAF + 911+tax.


I called up and was very polite basically saying that I'm considering cancelling and taking my 2 Blackberry phone lines with me back to Bell as I was their customer before and had gotten a really nice offer. I also told them that I'm aware of the 30 days/30mins air time cancellation policy. I was put on hold a few times, as it was apparently difficult to add bonus onto to corporate plans.

My plan I signed up for with Rogers less then a month ago was


200mins
CID/E.VM
Eve + Nights @ 6pm

$23 +SAF+911+tax


I'm very happy, I got the Rep's name and Reference number. I also thanked him and asked him to let me speak to his supervisor to compliment him. I got a Voice Mail but left a detailed message. :) My plan is extended by 1 month on a 3 yr contract starting next billing cycle of June 7th.

[dre145]

Let's hope I don't get audited.

http://img205.imageshack.us/img205/8058/billnc0.jpg

you should be fine as your plan is 20 and credits are 20
The CID and VM credits should be credits that expire at the end of your contract

[commerce guy]

you should be fine as your plan is 20 and credits are 20
The CID and VM credits should be credits that expire at the end of your contract


So if my monthly credits have an expiry date, then my account wont get audited?

Because I have $32 credit on my $20 plan:
$5 Monthly credit - expires in 28/12/2010 (credit for my unlimited after 6pm)
$15 Unlimited text messaging credit - expires in 30/12/2010 (they somehow "screwed up")
$7 Call Display credit - expires in 28/12/2010
$5 R2R Credit - expires in 30/12/2010

Thanks in advance

[Lulz]

So if my monthly credits have an expiry date, then my account wont get audited?

Because I have $32 credit on my $20 plan:
$5 Monthly credit - expires in 28/12/2010 (credit for my unlimited after 6pm)
$15 Unlimited text messaging credit - expires in 30/12/2010 (they somehow "screwed up")
$7 Call Display credit - expires in 28/12/2010
$5 R2R Credit - expires in 30/12/2010

Thanks in advance

it doesnt work like that. it's totally random
just because you have or dont have expiry date doesnt mean anything

[wonderboy]

what is it with these credits?

[wonderboy]

allright guys, i'm not 100% sure what needs to be done... My bill has been higher than normal the last couple of months... and also i saw this thread about a really cheap telus plan...
http://www.redflagdeals.com/forums/showthread.php?t=437912

I have one year left on my rogers contract, so i guess i think i will call them.. tell them that my bill has been high the last couple of months, and that i need a different plan, then mention this plan, then tell them i need a new phone anyways (hopin that i get a phone too) and then wait for their answer?

is that it?

edit: also is there another good plan that i can mention to get a better deal?

[Lulz]

so i guess i think i will call them.. tell them that my bill has been high the last couple of months, and that i need a different plan, then mention this plan, then tell them i need a new phone anyways (hopin that i get a phone too) and then wait for their answer?

is that it?

edit: also is there another good plan that i can mention to get a better deal?


yes thats it. if they don't buldge, ask them how much is to cancel, when they said $200 or so, ask them to go ahead and cancel.

they will ask if you really want to pay $200 to cancel to which you will reply:

"yes, it makes more sense since Telus is giving a $400 for free if i sign a 3 year contract, so if I pay $200 to cancel, i will end up benefiting in the end since i will have a good plan, and i will pretend that the $200 canceling fee was for a phone for Telus"

[wonderboy]

yes thats it. if they don't buldge, ask them how much is to cancel, when they said $200 or so, ask them to go ahead and cancel.

they will ask if you really want to pay $200 to cancel to which you will reply:

"yes, it makes more sense since Telus is giving a $400 for free if i sign a 3 year contract, so if I pay $200 to cancel, i will end up benefiting in the end since i will have a good plan, and i will pretend that the $200 canceling fee was for a phone for Telus"

so i should tell them that telus is givin a 400 dollar phone? which one would that be anyways?

[Lulz]

so i should tell them that telus is givin a 400 dollar phone? which one would that be anyways?

it doesn't matter dude. they aren't gonna check if Telus is really giving a $400 for free, or is it really a $395 phone..not $400.

You are just giving them reason to give you better plan and nice phone for cheap. I don't even know if they offer a $400 phone for free, I just made that up.
You can say $300 phone if you feel like it. The point is to convince them that you are willing to cancel in order to get the "limited time only deal"

[wonderboy]

it doesn't matter dude. they aren't gonna check if Telus is really giving a $400 for free, or is it really a $395 phone..not $400.

You are just giving them reason to give you better plan and nice phone for cheap. I don't even know if they offer a $400 phone for free, I just made that up.
You can say $300 phone if you feel like it. The point is to convince them that you are willing to cancel in order to get the "limited time only deal"

allright i see.. should i ask them to match telus' deal or just tell them that i wanna cancel because telus has a better deal?

[Lulz]

don't ask to match.
play dumb as if you don't even know how long you have till your contract expires.
when they tell you, think about it for a second, and then say go ahead and cancel. they will ask why to which you will say you are going to telus because of the reasons i mentioned page before this

[wonderboy]

don't ask to match.
play dumb as if you don't even know how long you have till your contract expires.
when they tell you, think about it for a second, and then say go ahead and cancel. they will ask why to which you will say you are going to telus because of the reasons i mentioned page before this

i hope it doesn't actually get cancelled though lol

[Lulz]

i hope it doesn't actually get cancelled though lol

even if you do that, you still have 30 days to call in and give 2 legitimate excuses:

1) i didn't know Telus/Bell has to ship the phone with postal mail so please un-cancel while i wait for my Telus/Bell phone

2) i didn't know I am supposed to call Bell/Telus first if I want my # ported. Please un-cancel the cancellation as I want to keep my number.

[wonderboy]

even if you do that, you still have 30 days to call in and give 2 legitimate excuses:

1) i didn't know Telus/Bell has to ship the phone with postal mail so please un-cancel while i wait for my Telus/Bell phone

2) i didn't know I am supposed to call Bell/Telus first if I want my # ported. Please un-cancel the cancellation as I want to keep my number.

thanks man

for all the replies

[kzboi]

so i called rogers today to switch my call display and unlimited on-device mobile browsing to the $15 value pack.. and the csr told me that i was committed to the unlimited browsing because it was some sort of promotion.. but the thing is, is that when i added the $7 mobile browsing the csr didn't tell me that i was committed and did not tell me anything about whatever promotion it came with.. all what happened when i called to add the mobile browsing was

csr "how can i help you today"
me "hi i would like to add the $7 unlimited on-device mobile browsing to my plan"
csr "okay one sec i'll add that on for you"
csr "okay it has been added to your account, is there anything else i can help you with?"
me "no that's okay"
csr "okay thank you for choosing rogers have a great weekend"
me "thank you, you too"

and now i'm stuck with the $7 plan and if i want to take it off and add the $15 value pack i'll get charged an extra $100 .. what can i do about this situation?

[Lulz]

so i called rogers today to switch my call display and unlimited on-device mobile browsing to the $15 value pack.. and the csr told me that i was committed to the unlimited browsing because it was some sort of promotion.. but the thing is, is that when i added the $7 mobile browsing the csr didn't tell me that i was committed and did not tell me anything about whatever promotion it came with.. all what happened when i called to add the mobile browsing was

csr "how can i help you today"
me "hi i would like to add the $7 unlimited on-device mobile browsing to my plan"
csr "okay one sec i'll add that on for you"
csr "okay it has been added to your account, is there anything else i can help you with?"
me "no that's okay"
csr "okay thank you for choosing rogers have a great weekend"
me "thank you, you too"

and now i'm stuck with the $7 plan and if i want to take it off and add the $15 value pack i'll get charged an extra $100 .. what can i do about this situation?

you just reached a dumbass rep. call again

there is no contract associated with value packs.
There is only contract if you do Hardware Upgrade and get 3 year Vision contract in order to get $100 off a handset. It's called Vision Discount.

they can't just put you on contract if you take $7 plan. Keep calling. You should have asked manager

[LBJackal]

Currently
250mins
eve/wkend after 8
CID+VM
Unlimited incoming
1000 cdn LD mins
500 txt/50 mms package

$31 with SAF/911 incl/tax incl.

So is this the best deal going right now? My contract is up and I need a new phone + plan. I assume this is a good bargaining position to be in, as I don't have to pay any cancellation fees if I want to switch to Virgin/Telus/etc. This plan would suit me perfectly. Will they give this to me if I simply ask for it, or do I have to play stupid little games with them? I'm also buying a new phone so do you think I could possibly pay the phone price for a 3-year plan but only get a 2-year plan?? Thanks in advance.

[dre145]

So is this the best deal going right now? My contract is up and I need a new phone + plan. I assume this is a good bargaining position to be in, as I don't have to pay any cancellation fees if I want to switch to Virgin/Telus/etc. This plan would suit me perfectly. Will they give this to me if I simply ask for it, or do I have to play stupid little games with them? I'm also buying a new phone so do you think I could possibly pay the phone price for a 3-year plan but only get a 2-year plan?? Thanks in advance.

no not the best deal going around personally i have
250 min
unli weekends and weekdays from 6
unli incom
r2r
call forwarding
$11 value pack

for $19
$30 all in

And its still not the best i saw better.

But then again everyone is diffrent its not like everyone can get the best plans.

[LBJackal]

wow, looks great! That WhoCalled thing would probably be handy. Some LD would be nice though. So... do you think I'd be able to get this easily enough in my situation (have lots of stuff with Rogers, plan has expired)? Or will I have to make up a story about Telus offering me something better??

[kzboi]

you just reached a dumbass rep. call again

there is no contract associated with value packs.
There is only contract if you do Hardware Upgrade and get 3 year Vision contract in order to get $100 off a handset. It's called Vision Discount.

they can't just put you on contract if you take $7 plan. Keep calling. You should have asked manager

i tried calling a week ago before this and the same thing happened.. i think they're trying to screw me over by saying i got the $100 discount when i upgraded my phone to the razr2 but the thing is, is that i got the phone cheap because i called retentions 3 months back.. what should i say to them when i try to call again and they say that i can't take off the $7 unlimited browsing because I'm committed?

oh and yea.. i got the call display credit of $7.. would i be able to add the $15 value pack that includes call display and still get the $7 credit taken away from the $15?

[Lulz]

wow, looks great! That WhoCalled thing would probably be handy. Some LD would be nice though. So... do you think I'd be able to get this easily enough in my situation (have lots of stuff with Rogers, plan has expired)? Or will I have to make up a story about Telus offering me something better??

read the first post of this thread.
it can't get anymore simpler than that.

you call in, ask them to cancel all your lines.
when they ask why, you tell them you are moving to telus/bell for XYZ plan with YZX phone for free

[bghadban]

Hi All, not sure if this has been answered in this thread and going through almost 1000 pages would take a while. Just wondering if it's possible to just get web browsing for blackberry. I don't need email and all that fancy stuff, just want web browsing.

[Lulz]

Hi All, not sure if this has been answered in this thread and going through almost 1000 pages would take a while. Just wondering if it's possible to just get web browsing for blackberry. I don't need email and all that fancy stuff, just want web browsing.

yes you can brose on blackberry but Rogers does not offer any reasonable data plans for blackberry. you will pay big bucks for measer amount of data...like 2MB per month

[danybeatboy]

Hi!
Was on a 3 years contract, 11 months left with Rogers.
Call to say I want cancel, because the Fido gave me a good deal, and there is no penalty if I switch to Fido from Rogers, and the girl was very very nice.

My new plan, for 2 years is:

$20 + saf + 911

250 daytime + 25
U/L evenings & weekends 6pm
U/L incoming
Call display
Voicemail
125 text


I'm very happy with it....: cheesygri

Dan

[zweinstein]

What is who called?

[st7860]

it means you get a text message every time you have a missed call, even if your phone was powered off.

[danned]

how do you guys think about those 100prepard thing?

you pay 100 for a year without any plans...
are those good?

[Lulz]

how do you guys think about those 100prepard thing?

you pay 100 for a year without any plans...
are those good?

if you talk on the phone so little that you need prepaid, then sure go ahead.

[Kaitlyn]

it means you get a text message every time you have a missed call, even if your phone was powered off.

Which I LOVE... except when my phone is ON :). It is annoying just getting a text message when I have the on-screen notice anyways. Invaluable when your phone is off or you have no reception though!

[bluekayaker]

yes you can brose on blackberry but Rogers does not offer any reasonable data plans for blackberry. you will pay big bucks for measer amount of data...like 2MB per month

I have a BB Pearl and a $5/month data plan which gets me 5MB/month. I use Opera Mini because my BB didn't have any BB branded browsing software. Works great! I'm not sure if my data plan is still available, but I've only had it about 6 months... I just know they've been changing these add-ons around a lot lately.

[renegadeavenger]

This is what I got from Rogers with 3 year renewal:

250 daytime with early evening 6pm
unlimited weekends/evenings
unlimited Rogers to Rogers
unlimited incoming calls
unlimited text messages
caller ID
100 long distance minutes

$25/month + SAF + 911

HTC touch for $50 ( probably won't be able to do that for anyone anymore.. I was able to get this before they stopped the customer relations from lowering prices on the phone hardware )

My friend recently also got the same package that I have above, except he was forced to pay $175 for the HTC touch. So for all RFD Members, the package for $25 that I obtained is still well negotiable excluding the phone hardware cost.

[chicken_legs]

First time calling rogers to cancel, my purpose of the call was to get in on all the good deals everyone else was getting. I started off by talking about my internet, I'm on the express packaged ($45), I had previously called a while back and got $10 credit for 12 months, so I mentioned that it had expired and if they could renew it, now the best they can offer me is 20% (~$9). I did mention that acanac is offering pretty much the same thing for $29.95, but she didn't budge.

Fine, so on to my wireless, I've been with rogers's wireless for 8 years and I'm currently on a pretty crap plan compare to what I've seen here. The best she could offer is was $25 for the following:
250 daytime
u/l after 6pm
u/l weekends/evenings
call display

I think I had politely interrupted her before she finished because I had a question, so I'm not sure if this was it or there was more. I asked if she could throw in the value pack for free because I wanted voicemail and call display and I also asked if there was a cheaper plan because I only wanted to pay $20. I also referenced the Telus EPP $17.30 plan and said that I would like a better plan in order to sign up for another 3 years with rogers. She did not budge at all, so I finally asked her when my contract would expire and how much it would cost to cancel it now, I think I have about 4-5 months left and would cost $80 for early cancellation. Since she was not budging, I finally decided to play the "cancellation card", I said I would like to go ahead and to cancel my cellphone and to my surprise, she said "sure we can do that for you". She then realized that I was not the primary account holder and said that she needed authorization from the primary account holder.

I was hoping to get the same plan as danybeatboy:
$20 + saf + 911

250 daytime + 25
U/L evenings & weekends 6pm
U/L incoming
Call display
Voicemail
125 text

I thought it was going to be easier than this, but the rep did not budge on anything I wanted. Should I wait for a bit and call back again? She did mention that she noted our conversation down for when the primary account holder calls back.

[fuc847]

about the $50 htc touch, so when did you negotiate this..? i guess yeh, i tried yesterday and they said lowest they can do is like $150, but it seems like they can waive 2 or 3 months of your bill in subsitute of the phone discount.

This is what I got from Rogers with 3 year renewal:

250 daytime with early evening 6pm
unlimited weekends/evenings
unlimited Rogers to Rogers
unlimited incoming calls
unlimited text messages
caller ID
100 long distance minutes

$25/month + SAF + 911

HTC touch for $50 ( probably won't be able to do that for anyone anymore.. I was able to get this before they stopped the customer relations from lowering prices on the phone hardware )

My friend recently also got the same package that I have above, except he was forced to pay $175 for the HTC touch. So for all RFD Members, the package for $25 that I obtained is still well negotiable excluding the phone hardware cost.

[iam_immigrant]

Hi!
Was on a 3 years contract, 11 months left with Rogers.
Call to say I want cancel, because the Fido gave me a good deal, and there is no penalty if I switch to Fido from Rogers, and the girl was very very nice.

My new plan, for 2 years is:

$20 + saf + 911

250 daytime + 25
U/L evenings & weekends 6pm
U/L incoming
Call display
Voicemail
125 text


I'm very happy with it....: cheesygri

Dan

This is what I got from Rogers with 3 year renewal:

250 daytime with early evening 6pm
unlimited weekends/evenings
unlimited Rogers to Rogers
unlimited incoming calls
unlimited text messages
caller ID
100 long distance minutes

$25/month + SAF + 911

HTC touch for $50 ( probably won't be able to do that for anyone anymore.. I was able to get this before they stopped the customer relations from lowering prices on the phone hardware )

My friend recently also got the same package that I have above, except he was forced to pay $175 for the HTC touch. So for all RFD Members, the package for $25 that I obtained is still well negotiable excluding the phone hardware cost.


For all the people getting wicked deals like this, how long have you been with Rogers Wireless and how much are your average monthly bills?????

Because I called several times a few months back and tried getting good plans like this but all the reps I talked to would not budge.

Current plan now is:
$25
250min
U/L evening +wkends 6pm
Rogers to Rogers
CID
Call Waiting
Voicemail
125 text message

I tried to get the U/L incoming, which is most of my calls, but nothing.
Hell I even tried for the 100min L/D even though I don't have anyone to call L/D

[commerce guy]

Is it true that when I take over somebody's contract, I have to wait for 6 months to call in? Because I called today and the rep said I wasnt in the contract long enough so he couldnt offer me a lot of good deals. But he gave me the following at the end:

50 mins day time
500 text and 50 MMS
2 months unlimited calling

on top of my:
100 min day time ($15 credit on that)
1000 min after 8
unlimited incoming
call display

for $16+saf+911 = ~$27

I asked for more minutes but he said I have to call back 6 months later to do that. Is that true?

[ProfessorChaos]

Is it true that when I take over somebody's contract, I have to wait for 6 months to call in? Because I called today and the rep said I wasnt in the contract long enough so he couldnt offer me a lot of good deals. But he gave me the following at the end:

50 mins day time
500 text and 50 MMS
2 months unlimited calling

on top of my:
100 min day time ($15 credit on that)
1000 min after 8
unlimited incoming
call display

for $16+saf+911 = ~$27

I asked for more minutes but he said I have to call back 6 months later to do that. Is that true?

im guessing because the 50 bonus mins credit is for 6 months.

[ali123]

Can you do this if you don't have a contract? thx

[ProfessorChaos]

Can you do this if you don't have a contract? thx

yes. see first post for details.

[danybeatboy]

For information, I am with Rogers since 2003.

Dan

[renegadeavenger]

This is what I got from Rogers with 3 year renewal:

250 daytime with early evening 6pm
unlimited weekends/evenings
unlimited Rogers to Rogers
unlimited incoming calls
unlimited text messages
caller ID
100 long distance minutes

$25/month + SAF + 911

HTC touch for $50 ( probably won't be able to do that for anyone anymore.. I was able to get this before they stopped the customer relations from lowering prices on the phone hardware )

My friend recently also got the same package that I have above, except he was forced to pay $175 for the HTC touch. So for all RFD Members, the package for $25 that I obtained is still well negotiable excluding the phone hardware cost.


Hey guys, seems like a lot of people want similiar plans like me... here is more information for those that are keeping up. Been with Rogers "wireless" for around 3 years before I renewed and got my new version of the plan.. all I really did was wait until my contract expired, then using their competitor's especially Bell. I told them that I would like to cancel because Bell's offer is so much better. Then the customer rep asked what they were offering and then I basically told them what a want, and they basically gave me everything that they were able to do.

However, keep in mind the "hardware phone cost" will probably not be able to reach $50 for the HTC touch anymore because based on earlier posts, someone mentioned that only their supervisors are able to adjust the phone hardware costs nowadays and not all customer reps can offer huge discounts on the phones. Also it really seems like it is not a good "time" to use Bell or Telus as Roger's competitors because none of the phone companies are offering decent discounts on their phones or exceptionally good plans at the moment.

When I obtained my plan along with the htc touch for $50, Bell at that time was offering HTC touch for $0.00 with 3 year contract.. I also used the fact that Bell had unlimited data for HTC touch for $7 which Rogers to this date is unable to offer, and then pressured them to give me a better plan otherwise I would switch because by far Bell's htc touch + $7/month for unlimited data makes that phone way more useful than Rogers.


For those that are lazy, here is a summary to try to obtain best plans.
- Try to call in the morning, thats what I did.
- Ensure that your contract is actually over before you even bother considering to cancel, otherwise Rogers won't care if you cancel or not.
- Hopefully you will get a female customer relations rep, they are nicer to work with than grumpy males.

Some tips for negotiation:
The basic 250 daytime, early evening, caller ID, is their basic plan, they can "usually" give that to you no problem. Then you can say that most "new" plans now have unlimited incoming, can I please have that included in my new plan. They will probably allow that, because its true, all competitor's new plan contain unlimited incoming calls now. I got my 100 canadian long distance by just telling them that I travel a lot, and would like to keep in touch with my family, are there any options for a little bit of long distance minutes. They will probably say $5/month for 1000 long distance minutes, or 100 long distance minutes can be added for free. The text messaging or for some the "communication pack" is probably the harder one to squeeze from them so that will really depend on the person that you get on the phone and how nice they are. DO NOT ask for unlimited text... say something like, oh, I want some text messaging because I use that, could I get some of those added into my plan ( depending on the rep, they will give you 125 txt msg or unlimited ). For those that need voicemail, you can probably get that added into your plan if you don't use text messages.

- Overall, you will have to play smart and use competitors HARDWARE phone cost to push Roger's cost down because Roger's phone hardware cost right now is ridiculously overpriced with 3 year contracts. For example, tell them that it is strictly unreasonable that for example their HTC touch phone is offered at $150, while you can easily get Bell to offer it for $99 ( and probably $50 at certain RETAIL dealer locations ).

Well, I hope this helps you guys... I just know that my friend recently got the same plan as me and signed a contract just 2 weeks ago so I know they will still be able to offer the plan. However, for sure the phone hardware cost will most likely not be able to be offered at $50 for HTC touch anymore...

Another Note: I have worked as a technical support/customer service rep agent before. I stress this.. PLEASE be nice and polite... the more you sound friendly, the more nice the phone rep will assist you. That is exactly how I treated my calls, and that is exactly how based on normal reaction the customer service reps will do the same. If you are threatening to leave, and being super unprofessional and unreasonable, they probably won't assist people like you. Be super nice, and reasonable and work with them and you will probably get the best possible offer available. Understand that while customer relations have some control over providing interesting offers/plans, they really sometimes are not able to give you everything that you want, but all you can do is say a lot of thank yous and "please try and see what you can do", etc...

good luck!

[kzboi]

if i have the $7 call display credit, would i be able to trade that in for the $15 value pack that has call display and have the $7 taken of the $15?

[dre145]

if i have the $7 call display credit, would i be able to trade that in for the $15 value pack that has call display and have the $7 taken of the $15?

probably not you might be able to talk them into giving you a 5 dollar or 10 dollar credit towards the value pack tho

[kzboi]

probably not you might be able to talk them into giving you a 5 dollar or 10 dollar credit towards the value pack tho

how would i be able to do that? i mean, i already have a retention plan, but how can i improve it? and yea one last thing. the direct retention line number doesn't work anymore.. how do i reach retentions?

[Lulz]

how would i be able to do that? i mean, i already have a retention plan, but how can i improve it?

well if you already have a retentions plan, then you should know by now...or at least you could have read 1st post of this thread. to make your plan better you need to threaten to cancel...simple as that


and yea one last thing. the direct retention line number doesn't work anymore.. how do i reach retentions?

several times people have asked the same question over and over again.

CALL 611 AND SAY YOU WANT TO CANCEL

[kzboi]

several times people have asked the same question over and over again.

CALL 611 AND SAY YOU WANT TO CANCEL

alright sorry man. i didn't know you were the king of redflagdeals.com. i don't have the time to read through all of these pages so see the answer to one simple question. if you hate seeing those kinds of questions then you should just ignore them. and by the way i was just wondering if there was still a direct number to the retention line.

[st7860]

well if you already have a retentions plan, then you should know by now...or at least you could have read 1st post of this thread. to make your plan better you need to threaten to cancel...simple as that



several times people have asked the same question over and over again.

CALL 611 AND SAY YOU WANT TO CANCEL


i agree with what you said. and to add: the Search Button is your friend!

[Lulz]

alright sorry man. i didn't know you were the king of redflagdeals.com. i don't have the time to read through all of these pages so see the answer to one simple question. if you hate seeing those kinds of questions then you should just ignore them. and by the way i was just wondering if there was still a direct number to the retention line.

the red large font wasn't directed at you. i made it big so people who by pure luck would look at this page would know how to reach retentions. big red font is much more visible than countless and countless posts of "do you think i can get this plan?" questions.

And yes there are few direct numbers to retentions but you have to search forum (maybe skim through the last 7 pages) because i do not keep track of which numbers are active, and which were deactivated.

[kzboi]

the red large font wasn't directed at you. i made it big so people who by pure luck would look at this page would know how to reach retentions. big red font is much more visible than countless and countless posts of "do you think i can get this plan?" questions.

And yes there are few direct numbers to retentions but you have to search forum (maybe skim through the last 7 pages) because i do not keep track of which numbers are active, and which were deactivated.

oh ok, i thought it was directed at me because you had me quoted. sorry man.

[locodawg]

The text messaging or for some the "communication pack" is probably the harder one to squeeze from them so that will really depend on the person that you get on the phone and how nice they are. DO NOT ask for unlimited text... say something like, oh, I want some text messaging because I use that, could I get some of those added into my plan ( depending on the rep, they will give you 125 txt msg or unlimited ). For those that need voicemail, you can probably get that added into your plan if you don't use text messages.



I tried for unlimited txt and was rejected ... on my next call I asked for 500 and they agreed ... maybe if they offer 125 you can try to ask for a next package up, and if they give you unlimited right from the being then your good

[LBJackal]

OK, so it seems there are mixed results with this. I'm going to try to get a pretty standard plan for ~$25 all-in. Most people use Bell as the "threat" but would Virgin Mobile be a better choice? They offer a pretty good $25 plan which is:

100 anytime
unltd eve/wkd after 7PM
unltd txt
voicemail
call display
Most importantly, NO SERVICE FEE

So would this be a good one to use as a bargaining chip? I'm thinking that this is the best of the advertised deals I've seen. Bell only offers something better if you hassle them. Or should I stick with old faithful, their arch-rival, Bell??

[fuc847]

Not sure if this is hot or not, but anyone can get HTC touch for $99 now.

Rogers.com updated their phone prices, HTC touch for $99 and the samsung blackjack for $49 on 3 yr contracts. but i just tried it and it seems like u have to have a certain plan, havent been able to figure that yet.

also comes with free bluetooth headset and $10 rogers credit

[drumboz79]

anyone have any tips/info for a family plan, i've had one for the last 3 years and my contract is up. ideally i'd like the early evenings, free incoming, caller id, text and rogers to rogers
thanks

[renegadeavenger]

I got pretty lucky, I was offered unlimited text messaging from the start... but then my friend which got the identical plan recently just asked for unlimited text and got it.. so I guess it really depends on the customer relations rep

[locodawg]

Not sure if this is hot or not, but anyone can get HTC touch for $99 now.

Rogers.com updated their phone prices, HTC touch for $99 and the samsung blackjack for $49 on 3 yr contracts. but i just tried it and it seems like u have to have a certain plan, havent been able to figure that yet.

also comes with free bluetooth headset and $10 rogers credit

If your going through customer relations they should give this to you for 50 bucks that what they offered to give it to me for ...

took the LG VU instead ... anyone know if this phone was a good pick? ended up getting it for $95 ----- 80 + 35 (damn admin fee they wouldn't wave) - 20 (but gave me a sorry we have to charge 35 fee so here is 20 bucks back)

[napoleon1769]

Hi!
Was on a 3 years contract, 11 months left with Rogers.
Call to say I want cancel, because the Fido gave me a good deal, and there is no penalty if I switch to Fido from Rogers, and the girl was very very nice.

My new plan, for 2 years is:

$20 + saf + 911

250 daytime + 25
U/L evenings & weekends 6pm
U/L incoming
Call display
Voicemail
125 text


I'm very happy with it....: cheesygri

Dan

What is the best Fido plan to match with?

[Kaitlyn]

I did a hardware upgrade to the HTC Touch on a 3year contract at the beginning of April. I understand the price has dropped significantly since then... anything I can do?

[Lulz]

I did a hardware upgrade to the HTC Touch on a 3year contract at the beginning of April. I understand the price has dropped significantly since then... anything I can do?

No. First of all, you talked for more than 30 minutes which hinders ANY chance of return. Second, you used it for more than 30 days which totally nullifies any chance of price difference.

You can give a call to relations, since you are a girl, some guy representative might cut you some slack and give you $25 Goodwill credit.

[Kaitlyn]

No. First of all, you talked for more than 30 minutes which hinders ANY chance of return. Second, you used it for more than 30 days which totally nullifies any chance of price difference.

You can give a call to relations, since you are a girl, some guy representative might cut you some slack and give you $25 Goodwill credit.

Boo well I ended up calling, got a girl and after mentioning all the credits im getting (:D) she said there wasn't anything more she could do for me...

I understand it has been > 30 days since I did my HUP, but I did 3 years and they have majorly messed up my plan and had to call 2 previous times to get it all sorted out, spending > 5 hours sorting it all out since the HUP! I think for all the troubles THEY created for me, they should give me the difference or at least some amount back... heh

[TdotO]

Same thing happened to me, just got a hardware upgrade and noticed the price drop on my phone.
My old contract expires in December but had to sign a new contract to get a hardware upgrade as well as improvements on my plan. Since my new contract doesn't take into effect till next week, is it possible to cancel my new contract if they can't refund the difference without any penalties?

[locodawg]

Same thing happened to me, just got a hardware upgrade and noticed the price drop on my phone.
My old contract expires in December but had to sign a new contract to get a hardware upgrade as well as improvements on my plan. Since my new contract doesn't take into effect till next week, is it possible to cancel my new contract if they can't refund the difference without any penalties?

like mentioned above ... if you have had your phone for more then 30 days or used more then 30 min ... your pretty much stuck

[TdotO]

Well, I called back Rogers to complain about the price change and the first time all I got was "sorry, these prices are for new subscribers, nothing we can do for you." I called back again the next day and threatened to cancel and the CSR immediately told me to hold on and see what she can do. Wonders of wonders, she comes back and says, "we will issue a credit of $50 to your account to make up the difference." Why do we have to threaten to cancel in order to get the best possible deal. Wouldn't it be in Rogers best interest to deal with the situation right at the beginning? That would foster better brand loyalty and a much better appreciation for the company.
In fact, if they offered a $25 credit to my account at the beginning I would have thought "this is great, now that's customer service" but instead made me feel like I second rate citizen.
Anyways, enough ranting, for those that signed up recently and paid a much higher price for your phone, call Rogers and threaten to cancel and they should adjust your account accordingly. Of course, YMMV.

[dsballer2000]

Well, I called back Rogers to complain about the price change and the first time all I got was "sorry, these prices are for new subscribers, nothing we can do for you." I called back again the next day and threatened to cancel and the CSR immediately told me to hold on and see what she can do. Wonders of wonders, she comes back and says, "we will issue a credit of $50 to your account to make up the difference." Why do we have to threaten to cancel in order to get the best possible deal. Wouldn't it be in Rogers best interest to deal with the situation right at the beginning? That would foster better brand loyalty and a much better appreciation for the company.
In fact, if they offered a $25 credit to my account at the beginning I would have thought "this is great, now that's customer service" but instead made me feel like I second rate citizen.
Anyways, enough ranting, for those that signed up recently and paid a much higher price for your phone, call Rogers and threaten to cancel and they should adjust your account accordingly. Of course, YMMV.


Well they obviously don't just offer the credit or to help you because most customers will just take the response and live with it. You just know better to use the magic word to have them do what you want.

[killoverme]

I just did retention... was a little too easy, i guess i didn't get the best thing i could have

I just asked for the specific one of you had

20 + saf + 911 for
250 mins
unlimited incoming (changed this to rogers to rogers mainly because this phone doesn't make much calls/get much)
unlimited weekend/evening after 6pm
voicemail
callid

didn't ask for text though =/.

I did it twice though and changed the unlimited incoming to unlimited text.

+ $45 for the 5310 nokia (x2)

so i guess thats an "okay" deal. better then what I had. gonna do my cell in a year =/.

I'll push next time, and maybe ask for more then let then negotiate down.

[fuc847]

a little off topic, but i got the HTC touch with the custom "Blue ROM" (wm6.1),

i want to be able to use the directional keypad as shortcuts for programs or functions (eg. pressing up and make it go to contacts, and left for calender etc.)

hwo can i do this?

[Kaitlyn]

a little off topic, but i got the HTC touch with the custom "Blue ROM" (wm6.1),

i want to be able to use the directional keypad as shortcuts for programs or functions (eg. pressing up and make it go to contacts, and left for calender etc.)

hwo can i do this?

Very off topic... not rogers related. You probably need to download some third party software to do it...

[mdua]

I have currently 2 cell phones under my Name and I am paying wayyyyyyy too much I will let you know my plans:

First Phone:
- Unlimited Incoming
- $7 for Evenings after 6pm
- $7 for Caller ID
- 150 Daytime Minutes
= $30+7+7+6.95(SAF)+0.5(911)+Taxes = $58.65/Month

Second Phone:
- Unlimited Incoming
- $11 Value Package (Caller ID, VM)
- $7 for Evenings after 6pm
- 350 Daytime Minutes
= $40+11+7+6.95+0.5+Taxes = $68.91/Month

Total For Both Phones = $58.65+$68.91 = $127.56

What I need for the first phone is all that I currently have, with the exception of evenings after 6pm which I don't mind taking off, plus free text messaging would be nice.

What I need for the second phone is everything that I currently have but I don't need 350 daytime minutes I can reduce that to 250 daytime minutes.

***Now my bill is clearly way too much and I am having trouble paying my other bills. Can somebody please help me by letting me know what to expect what should I accept if they offer it? What is the best I can get out of them. I mean I have been reading many plans that you guys are getting but I haven't seen any posts where someone revised 2 phones.

I really need help and a reply would be GREATLY appreciated, I just want to know what I should settle with on each phone and maybe even what additional things I can get from them if any.

Thank You.

[mdua]

I have currently 2 cell phones under my Name and I am paying wayyyyyyy too much I will let you know my plans:

First Phone:
- Unlimited Incoming
- $7 for Evenings after 6pm
- $7 for Caller ID
- 150 Daytime Minutes
= $30+7+7+6.95(SAF)+0.5(911)+Taxes = $58.65/Month

Second Phone:
- Unlimited Incoming
- $11 Value Package (Caller ID, VM)
- $7 for Evenings after 6pm
- 350 Daytime Minutes
= $40+11+7+6.95+0.5+Taxes = $68.91/Month

Total For Both Phones = $58.65+$68.91 = $127.56

What I need for the first phone is all that I currently have, with the exception of evenings after 6pm which I don't mind taking off, plus free text messaging would be nice.

What I need for the second phone is everything that I currently have but I don't need 350 daytime minutes I can reduce that to 250 daytime minutes.

***Now my bill is clearly way too much and I am having trouble paying my other bills. Can somebody please help me by letting me know what to expect what should I accept if they offer it? What is the best I can get out of them. I mean I have been reading many plans that you guys are getting but I haven't seen any posts where someone revised 2 phones.

I really need help and a reply would be GREATLY appreciated, I just want to know what I should settle with on each phone and maybe even what additional things I can get from them if any.

Thank You.

I forgot to add that I have 2 years left in my agreement so it will expire in 2010 if that helps...I know thats bad and right now I'm under financial distress so any help that you guys can provide I will appreciate...

Cheers.

[Lulz]

I have currently 2 cell phones under my Name and I am paying wayyyyyyy too much I will let you know my plans:

First Phone:
- Unlimited Incoming
- $7 for Evenings after 6pm
- $7 for Caller ID
- 150 Daytime Minutes
= $30+7+7+6.95(SAF)+0.5(911)+Taxes = $58.65/Month

Second Phone:
- Unlimited Incoming
- $11 Value Package (Caller ID, VM)
- $7 for Evenings after 6pm
- 350 Daytime Minutes
= $40+11+7+6.95+0.5+Taxes = $68.91/Month

Total For Both Phones = $58.65+$68.91 = $127.56

What I need for the first phone is all that I currently have, with the exception of evenings after 6pm which I don't mind taking off, plus free text messaging would be nice.

What I need for the second phone is everything that I currently have but I don't need 350 daytime minutes I can reduce that to 250 daytime minutes.

***Now my bill is clearly way too much and I am having trouble paying my other bills. Can somebody please help me by letting me know what to expect what should I accept if they offer it? What is the best I can get out of them. I mean I have been reading many plans that you guys are getting but I haven't seen any posts where someone revised 2 phones.

I really need help and a reply would be GREATLY appreciated, I just want to know what I should settle with on each phone and maybe even what additional things I can get from them if any.

Thank You.


How long customer at Rogers, how long till finishing contract.

2 most important questions

[Rain0]

20 + saf + 911 for
250 mins
unlimited incoming (changed this to rogers to rogers mainly because this phone doesn't make much calls/get much)
unlimited weekend/evening after 6pm
voicemail
callid

didn't ask for text though =/.

I did it twice though and changed the unlimited incoming to unlimited text.

+ $45 for the 5310 nokia (x2)



Hm...my first post didn't appear...I do appologize if this turns out to be a repost -_-.

I got offered the same plan too (with rogers to rogers instead of incoming)...(customer for 7 years and last contract ended 2 months ago) but I also got a $50 credit towards a new phone (which would mean a free LG Shine, Sony w200 & Nokia 5310, and HTC touch for $50).

I think I'm going to try to negotiate a little bit more...maybe for 125 text msgs or something like that : O.

[locodawg]

Hm...my first post didn't appear...I do appologize if this turns out to be a repost -_-.

I got offered the same plan too (with rogers to rogers instead of incoming)...(customer for 7 years and last contract ended 2 months ago) but I also got a $50 credit towards a new phone (which would mean a free LG Shine, Sony w200 & Nokia 5310, and HTC touch for $50).

I think I'm going to try to negotiate a little bit more...maybe for 125 text msgs or something like that : O.

Stay away from the LG Shine ...

[kanayo101]

I'm a customer on a Rogers corporate plan and have been for 3 years (contract just expired). I wanna get a better plan with minimum contract length...I don't need a new phone.

This is what I have, what do you think I should aim for? I really want unlimited incoming and text.

200 min
Unlim Eve/Wknd from 6pm
CD
VM
25 text

$23 + $2 for text + 6.95 + extra minutes + tax


Thoughts?

[napoleon1769]

Stay away from the LG Shine ...

What's wrong with it?

[bellboy26]

What's wrong with it?

his must be bad, works well for me

[mdua]

How long customer at Rogers, how long till finishing contract.

2 most important questions

Been a customer for over 3 years and have 2 years left on my contract so it ends 2010

[HowEver]

Once again...

Take the reduced price phone when it's offered. You *only* get this either as a new customer, when re-signing, or when getting a hardware upgrade.

If you *don't* take it, when your phone dies, what do you have?

Or sell it. Remember, you get the discount for signing up.

If you don't want to pay much, see what you can get at the low end. Higher end phones do sell for much more though.

I'm a customer on a Rogers corporate plan and have been for 3 years (contract just expired). I wanna get a better plan with minimum contract length...I don't need a new phone.

This is what I have, what do you think I should aim for? I really want unlimited incoming and text.

200 min
Unlim Eve/Wknd from 6pm
CD
VM
25 text

$23 + $2 for text + 6.95 + extra minutes + tax


Thoughts?

[FearSonic]

Don't try to call back to get a price adjustment on the phones that dropped in price, unless you threaten to cancel, I don't think they'd be willing to do anything for you. -_-

[sunnybono]

I'm a customer on a Rogers corporate plan and have been for 3 years (contract just expired). I wanna get a better plan with minimum contract length...I don't need a new phone.

This is what I have, what do you think I should aim for? I really want unlimited incoming and text.

200 min
Unlim Eve/Wknd from 6pm
CD
VM
25 text

$23 + $2 for text + 6.95 + extra minutes + tax


Thoughts?
My corp plan is similar to yours but a bit better:

250 min
Unlimited even/wkend after 6pm
CD, VM and CF
125 free text

$25/mth + SAF + Taxes (minus $15% Rogers bundle pkg)

sk

[Kaitlyn]

Don't try to call back to get a price adjustment on the phones that dropped in price, unless you threaten to cancel, I don't think they'd be willing to do anything for you. -_-

I spoke to multiple people and all were stuck on the notion that they could not give me anything as the result of a price drop on a phone. I had mentioned that THEY messed up my plan and I've had to be on the phone with them for hours sorting things out, and they sort of almost warmed up to that idea, but then they read out all my credits and say they can't do anything on top of that... hehe

[sahilz]

I spoke to multiple people and all were stuck on the notion that they could not give me anything as the result of a price drop on a phone. I had mentioned that THEY messed up my plan and I've had to be on the phone with them for hours sorting things out, and they sort of almost warmed up to that idea, but then they read out all my credits and say they can't do anything on top of that... hehe

How much credit are you getting for them to refuse you?? :|

[Kaitlyn]

How much credit are you getting for them to refuse you?? :|

Off the top of my head, for wireless, monthly plan, saf, r2r, incoming, cd, vm

In my experience you can get more when you have more with rogers. It is a different department (consolidated retentions) and they always take a look at all my services regardless of what I am calling for...

I'll be the first to say I've had a lot of ups and downs with Rogers but upon wanting to cancel and move elsewhere, they managed to keep me as a customer and I am actually happier than I was before. I'm impressed with Rogers. Nobody's perfect, but I've overall had a good experience with them in terms of resolving issues I have as a customer.

[Cowman1208]

wooo, I didnt know RFD had a retentions area...

nifty, here is what I was able to get recently from Rogers

total 275 daytime mins
Comm package (CID, VM, 125 TXT)
1000LD mins (yes, 1000)
Unlimited Eve/Wknd
Eve start at 5pm
r2r calling (thanks for the clarification :D )
free Moto KRZR K1
all for $27/month +SAF+911... bill is $35~ after tax

[rupture]

wooo, I didnt know RFD had a retentions area...

nifty, here is what I was able to get recently from Rogers

total 275 daytime mins
Comm package (CID, VM, 125 TXT)
1000LD mins (yes, 1000)
Unlimited Eve/Wknd
Eve start at 5pm
Unlimited network calling or r2r calling its also called
free Moto KRZR K1
all for $27/month +SAF+911... bill is $35~ after tax

Unlimited network calling and R2R are two different things

[Kaitlyn]

Unlimited network calling and R2R are two different things

Correct.

Rogers 2 Rogers is unlimited local calls to and from other rogers cell phones in your local calling area.

Network calling is unlimited calls nationwide to and from rogers cell phones, fido cell phones, and rogers home phone.

(right? lol)

[Cowman1208]

Unlimited network calling and R2R are two different things

check my rogers site, its R2R calling... thanks for the clarification :)
Correct.

Rogers 2 Rogers is unlimited local calls to and from other rogers cell phones in your local calling area.

Network calling is unlimited calls nationwide to and from rogers cell phones, fido cell phones, and rogers home phone.

(right? lol)

yup, I checked the rogers site for that too :)

[simms]

Anyone manage to get the SAF wavied? That charge is bigger than my cell bill and I would love to call Rogers and re-neg if anyone got it off.

[Kaitlyn]

Anyone manage to get the SAF wavied? That charge is bigger than my cell bill and I would love to call Rogers and re-neg if anyone got it off.

Wait, what? The SAF charge is bigger than your cell bill? And you want it waived...? So you want free service? lol

[Cowman1208]

Anyone manage to get the SAF wavied? That charge is bigger than my cell bill and I would love to call Rogers and re-neg if anyone got it off.

I called retentions the first time to feel them out and this was one of the offered incentives I was given, but she said to me then it was something very RARELY done... it was only for the first year of my new 3 year deal and that was with no phone or anything.... I told her thank you and had the offer all written down and she explained all retention deals are good for 30 days so you can consider it.
i called back a few days later, got a different agent, after comparing with Koodoo and said that the original deal was not exactly what I wanted (even though it was everything I wanted, but the price point)... was able to negotiate a better deal, with more perks, a free phone and only a 2-year contract that had cheaper monthly's even with a SAF!

It is totally possible to get it waived... but what cell plan could you be on that is less than $6.95?

[kyfe]

I had it waived but they matched my corp plan thru bell which was waiving the SAF

[mtlboy]

How do you get retentions to extend loyalty discounts?

[simms]

I called retentions the first time to feel them out and this was one of the offered incentives I was given, but she said to me then it was something very RARELY done... it was only for the first year of my new 3 year deal and that was with no phone or anything.... I told her thank you and had the offer all written down and she explained all retention deals are good for 30 days so you can consider it.
i called back a few days later, got a different agent, after comparing with Koodoo and said that the original deal was not exactly what I wanted (even though it was everything I wanted, but the price point)... was able to negotiate a better deal, with more perks, a free phone and only a 2-year contract that had cheaper monthly's even with a SAF!

It is totally possible to get it waived... but what cell plan could you be on that is less than $6.95?

Interesting. Wondering if I can make the claim that koodo doesn't have SAF so they would drop it on my bill.

Currently I have:
$5
275 daytime
WE/WN 8pm
100LD
CID

+SAF and taxes, comes to $14 all in. Don't use the phone that much (~1000 min/month) so I don't feel the need to pay for things I wouldn't use that would inflate my bill (extra LD, R2R, UI, etc).
Anyone get SAF waived signing off on another 3 year? Or can it only be matched with an existing retention plan from a competitor?

[Kaitlyn]

Currently I have:
$5
275 daytime
WE/WN 8pm
100LD
CID

WHAT!? $5!? That is just.. crazy...

[Cowman1208]

WHAT!? $5!? That is just.. crazy...

+1 This is crazy central right there!

@Simms - how long have you been in this insane contract? When did you last speak with retentions?
IMHO, I don't think you will get anymore from Rogers because your bills are so low and your price plan is so dirty cheap. I was able to get what I got because of the amount I have spent with Rogers over the previous 3 years from outrageous prices. How much you have put in determins your, for lack of better words, rank within the system. I think once you hit 8-10+ years of service they stop looking at dollars VS. loyalty... could be slightly less or more but you get my point
YMMV
good luck :)

[locodawg]

Anyone get SAF waived signing off on another 3 year? Or can it only be matched with an existing retention plan from a competitor?

I got it waved for the 1st year ... thats all they offered... after a year i will call and complain :)

[breakfasteatre]

I renewed a contract about 2 months ago and got the lowest deal they could get me, which with tax ends up being about 50 bucks a month

This was just from calling rogers, and not calling retentions

Is it possible for me to call retentions and get a better plan?

Im also looking to get another phone, as my 2 year old slvr is acting up and is pretty beat up.


Do i have any options, being that i just got on to a new contract recently?

Alex

[breakfasteatre]

I renewed a contract about 2 months ago and got the lowest deal they could get me, which with tax ends up being about 50 bucks a month

This was just from calling rogers, and not calling retentions

Is it possible for me to call retentions and get a better plan?

Im also looking to get another phone, as my 2 year old slvr is acting up and is pretty beat up.


Do i have any options, being that i just got on to a new contract recently?

Alex

[mdua]

I have currently 2 cell phones under my Name and I am paying wayyyyyyy too much I will let you know my plans:

First Phone:
- Unlimited Incoming
- $7 for Evenings after 6pm
- $7 for Caller ID
- 150 Daytime Minutes
= $30+7+7+6.95(SAF)+0.5(911)+Taxes = $58.65/Month

Second Phone:
- Unlimited Incoming
- $11 Value Package (Caller ID, VM)
- $7 for Evenings after 6pm
- 350 Daytime Minutes
= $40+11+7+6.95+0.5+Taxes = $68.91/Month

Total For Both Phones = $58.65+$68.91 = $127.56

What I need for the first phone is all that I currently have, with the exception of evenings after 6pm which I don't mind taking off, plus free text messaging would be nice.

What I need for the second phone is everything that I currently have but I don't need 350 daytime minutes I can reduce that to 250 daytime minutes.

***Now my bill is clearly way too much and I am having trouble paying my other bills. Can somebody please help me by letting me know what to expect what should I accept if they offer it? What is the best I can get out of them. I mean I have been reading many plans that you guys are getting but I haven't seen any posts where someone revised 2 phones.

I really need help and a reply would be GREATLY appreciated, I just want to know what I should settle with on each phone and maybe even what additional things I can get from them if any.

Thank You.

I forgot to add that I have 2 years left in my agreement so it will expire in 2010 if that helps...I know thats bad and right now I'm under financial distress so any help that you guys can provide I will appreciate... I have also been a customer for many years definitely over 3 years.

[bluestreetlight]

What is the free bluetooth headset? Will I able to get this if doing RAZR2 HUP at store?

[Kaitlyn]

For those of you with unlimited text, how does it show up?

What's the charge for it? Is there an "unlimited text credit", or just a monthly plan credit to offset the charge?

[killoverme]

I renewed a contract about 2 months ago and got the lowest deal they could get me, which with tax ends up being about 50 bucks a month

This was just from calling rogers, and not calling retentions

Is it possible for me to call retentions and get a better plan?

Im also looking to get another phone, as my 2 year old slvr is acting up and is pretty beat up.


Do i have any options, being that i just got on to a new contract recently?

Alex

i called "rogers" just cause the number was infront of me and they even told me that cant do much, and i should call retentions cause they have WAY better plans. So yes call retention, maybe they will let you.

[Lulz]

I renewed a contract about 2 months ago and got the lowest deal they could get me, which with tax ends up being about 50 bucks a month

This was just from calling rogers, and not calling retentions

Is it possible for me to call retentions and get a better plan?

Im also looking to get another phone, as my 2 year old slvr is acting up and is pretty beat up.


Do i have any options, being that i just got on to a new contract recently?

Alex

first of all why did you renew your contract if you know your bills were going to be in $50 range?

and second of all, yes you need to call Retentions as regular 611 or 1-800-rogers1 people will not be able to give you any sort of deals.

it's all written in crystal clear, black on white text in 1st post on techniques

[commerce guy]

For those of you with unlimited text, how does it show up?

What's the charge for it? Is there an "unlimited text credit", or just a monthly plan credit to offset the charge?

It only says "text messaging credit" and I get $15 on that credit... I think they mistakenly put $15 there... so now my plan is basically $5 off! =)

[lem1]

Interesting. Wondering if I can make the claim that koodo doesn't have SAF so they would drop it on my bill.

Currently I have:
$5
275 daytime
WE/WN 8pm
100LD
CID

+SAF and taxes, comes to $14 all in. Don't use the phone that much (~1000 min/month) so I don't feel the need to pay for things I wouldn't use that would inflate my bill (extra LD, R2R, UI, etc).
Anyone get SAF waived signing off on another 3 year? Or can it only be matched with an existing retention plan from a competitor?


My plan is similar. It's a 3 year contract which I'm one year into.

$5 ($20 - $15 monthly plan credit) - 250 anytime, unlimited w/e eve at 8:00
$0 - ($7 - $7 credit) CID
$0 - ($10 - $10 credit) unlimited incoming calls
$6.95 - SAF
$0.50 911

Grand total monthly is $12.45 + tax = $14.07

The $15 monthly plan credit has no expiry date. The CID and incoming calls credits have an expiry date in 2010. I'm hoping they will renew the plan and credits when it expires in 2010....but I suspect they won't.

[Sniper001]

I was thinking about contacting Rogers, I currently have 4 phones with Rogers Wireless, and have had it for almost a year. (Which isn't alot, HOWEVER, I have been a customer with Rogers homephone and their extreme internet service for over 5 years.)

Currently, my phone (which is one of the 4 phones) has this:
- Unlimited Incoming Calls
- 200 anytime minutes
- Unlimited evenings and weekends (starts at 8 or 6?)
- Free phone to phone with my other 3 phones.

Than I am paying $10 for the communication package which gives me:
- 150 text messages, Caller ID, Voicemail

Paying: $50 a month with tax. (It's a little over $50, can't remember the exact amount.)

However, I want to get unlimited text messaging with this plan at no additional cost and want the features of the $10 communication package without paying $10, think I can get it??

Somebody who is very familiar with these types of things, help me out on the most discount I can get on my bill for this one phone!

[gujju73]

I was thinking about contacting Rogers, I currently have 4 phones with Rogers Wireless, and have had it for almost a year. (Which isn't alot, HOWEVER, I have been a customer with Rogers homephone and their extreme internet service for over 5 years.)

Currently, my phone (which is one of the 4 phones) has this:
- Unlimited Incoming Calls
- 200 anytime minutes
- Unlimited evenings and weekends (starts at 8 or 6?)
- Free phone to phone with my other 3 phones.

Than I am paying $10 for the communication package which gives me:
- 150 text messages, Caller ID, Voicemail

Paying: $50 a month with tax. (It's a little over $50, can't remember the exact amount.)

However, I want to get unlimited text messaging with this plan at no additional cost and want the features of the $10 communication package without paying $10, think I can get it??

Somebody who is very familiar with these types of things, help me out on the most discount I can get on my bill for this one phone!


I know one thing for sure, " Contracts are there to be with Rogers for contract time, you can switch the price plan you like in between".

So there are better chances for bargain before you sign the contract.

Still talk to CSR for better price plan and fix it which ever you like.

[FrugalTrader]

This is my latest offer:

250 min
eve/wknd 6pm
CID/VM/500 txt, 50picture/video message
100min LD
R2R
Free samsung flip/camera phone
2 yr contract or 1 yr contract without phone.

$20/mo + saf + taxes/fees

[doberman_baby]

Thanks very much to this forum ... I have been reading some of the comments and been very helpful.

Been with Rogers many years (does not count if different number), but current line is 2.5yrs and 2nd line is about 3yrs.

Phone 1:
$22 (though promised $20 by relations rep.)
250 min
6pm / free we
R2R
Unlimited incoming
Unlimited text --- offered by rep. Did not ask.
VM, Call Display
+ system fees
total w/ tax about $31 per month.

Phone 2:
$20
same as 1, but extra 33.3% discount on value added.
Therefore with tax and fees about $27.50 per month.

Renewal 2yrs.

I ask when my contract expires on Phone 1 as my LCD was dead and wish to improve on the plan. Just be nice!

[expat247]

just noticed the htc touch is on offer for $99.99.

Does anyone know if HUP can avail of this offer or is it only for people who sign up for data addons?

[killoverme]

Thanks very much to this forum ... I have been reading some of the comments and been very helpful.

Been with Rogers many years (does not count if different number), but current line is 2.5yrs and 2nd line is about 3yrs.

Phone 1:
$22 (though promised $20 by relations rep.)
250 min
6pm / free we
R2R
Unlimited incoming
Unlimited text --- offered by rep. Did not ask.
VM, Call Display
+ system fees
total w/ tax about $31 per month.

Phone 2:
$20
same as 1, but extra 33.3% discount on value added.
Therefore with tax and fees about $27.50 per month.

Renewal 2yrs.

I ask when my contract expires on Phone 1 as my LCD was dead and wish to improve on the plan. Just be nice!


hmm i need to do that, your plan seems like exactly what i need.

why did u get a 33% discount anyways?

[anjoo]

My Fun Filled Plan

$47 Students Stay Connected Plan
- Unlimited Incoming
- Unlimited Rogers to Rogers
- 250 Weekday minutes + 75 Minutes
- Unlimited Evenings and Weekends starting at 6PM
$2 Evenings start at 5PM
$20 Cdn Long Distance Package - 200 LD Minutes
$15 Smart Phone Value Package
- Voice Mail, Call Display, Name Display, Who Called, Mobile Backup
- 2500 text messages
- 1000 picture/vid messages
$6.95 SAF
$0.50 9-1-1 Fee

(-)$20 Credit

Is that a good plan? lol

judging by the person directly above me - doesn't look like it... dayam lol

[skyrink]

My plan is similar. It's a 3 year contract which I'm one year into.

$5 ($20 - $15 monthly plan credit) - 250 anytime, unlimited w/e eve at 8:00
$0 - ($7 - $7 credit) CID
$0 - ($10 - $10 credit) unlimited incoming calls
$6.95 - SAF
$0.50 911

Grand total monthly is $12.45 + tax = $14.07

The $15 monthly plan credit has no expiry date. The CID and incoming calls credits have an expiry date in 2010. I'm hoping they will renew the plan and credits when it expires in 2010....but I suspect they won't.

ummm, $5 plan!?!??! wouldnt these accounts get audited cause theyre savings is waaaaaaaaaay more than their base plan price?

that is one sick deal, my plan is very similar but i dont have the $15 monthly credit, howd u guys managed to get that?

[jojit]

Just wanted to let you guys know what I got today:

250 Daytime + unltd Eve/Weekend after 6pm ($20)
Rogers to Rogers calling
Free incoming minutes
Smartphone essential pack ($15)
SAF ($6.95)
911 (.50)

Total: $42.45 + tax

She didn't sign me onto a contract, i'm on month to month. I didn't question it as I thought for sure I would have had to sign onto a contract.

[doberman_baby]

hmm i need to do that, your plan seems like exactly what i need.

why did u get a 33% discount anyways?

The 33.3% discount only applies to certain options that you add to the plan. Hmm, wondering why I didn't get it for phone 1.

[MaDgamEr]

My Fun Filled Plan

$47 Students Stay Connected Plan
- Unlimited Incoming
- Unlimited Rogers to Rogers
- 250 Weekday minutes + 75 Minutes
- Unlimited Evenings and Weekends starting at 6PM
$2 Evenings start at 5PM
$20 Cdn Long Distance Package - 200 LD Minutes
$15 Smart Phone Value Package
- Voice Mail, Call Display, Name Display, Who Called, Mobile Backup
- 2500 text messages
- 1000 picture/vid messages
$6.95 SAF
$0.50 9-1-1 Fee

(-)$20 Credit

Is that a good plan? lol

judging by the person directly above me - doesn't look like it... dayam lol
You might wanna re-negotiate the LD part... You can get 1,000 Cdn long distance for $5 instead of 200 for $20.

[Binden]

ive been on pay as you go (~$20 a month) for about 1.5 yrs

do you guys think i could get in on these plans from retentions? or is it just for plan subscribers?

Edit:

Phoned and had three terrible reps.

Looking for anything around $20 +fees....unlimited after 6pm with CID and Voice.

Complete disregard for deal making. Two reps said $45 and i got to customer relations after mentioning telus...and they offered me the exact same standard plans. Ridiculous.

[asdisme]

ive been on pay as you go (~$20 a month) for about 1.5 yrs

do you guys think i could get in on these plans from retentions? or is it just for plan subscribers?

Edit:

Phoned and had three terrible reps.

Looking for anything around $20 +fees....unlimited after 6pm with CID and Voice.

Complete disregard for deal making. Two reps said $45 and i got to customer relations after mentioning telus...and they offered me the exact same standard plans. Ridiculous.


I would like to know too as I've been on pay-as-you-go plan for a year now.

[MaDgamEr]

How the heck do you as a paygo customer expect to be treated the same as a monthly subscriber? I mean its already bad enough when new customers are trying to get retention deals, and are unfortunately successful.

Just blows my mind that a customer who spends $30 every 60 days expects to be treated equal to someone who spends $100+ /month on average. Then again, this is RFD... lol.

[/rant]

[st7860]

well since you would rather pay full price for your rogers services be our guest, but everyone else would rather have a retention plan.

[jwei]

How the heck do you as a paygo customer expect to be treated the same as a monthly subscriber? I mean its already bad enough when new customers are trying to get retention deals, and are unfortunately successful.

Just blows my mind that a customer who spends $30 every 60 days expects to be treated equal to someone who spends $100+ /month on average. Then again, this is RFD... lol.

[/rant]

It's actually pretty easy, just get the right rep...

You won't be able to get a CRAZY plan, but you'll most likely get something along the lines of

$25 month:
200 daytime minutes
Unlimited after 6pm

and either CID, VM, or some sort of texts.

[dre145]

It's actually pretty easy, just get the right rep...

You won't be able to get a CRAZY plan, but you'll most likely get something along the lines of

$25 month:
200 daytime minutes
Unlimited after 6pm

and either CID, VM, or some sort of texts.

sure its possible but dont come back here and post how bad rogers is because they dont want to give you a plan that is for long monthly playing customers.

[MaDgamEr]

well since you would rather pay full price for your rogers services be our guest, but everyone else would rather have a retention plan.
Not at all... Just find it funny that people want the same perks as someone who has been paying monthly fees for years.

[simms]

How the heck do you as a paygo customer expect to be treated the same as a monthly subscriber? I mean its already bad enough when new customers are trying to get retention deals, and are unfortunately successful.

Just blows my mind that a customer who spends $30 every 60 days expects to be treated equal to someone who spends $100+ /month on average. Then again, this is RFD... lol.

[/rant]

There are some customers that spend $30 every 60 days that DO get treated equal to someone who spends $100+/mth on average, and I am one of them (I am also post-paid on contract). RFD is a great tool to share advice and tips - granted pre-paid has limited options; but without RFD, I (and many others) wouldn't have the plans we do.

[Layze]

Can reg CS add the unlimited incoming for 10$ or is it just a retention thing?

[MaDgamEr]

Can reg CS add the unlimited incoming for 10$ or is it just a retention thing?
Retention.

[Layze]

k ty!

[to_munda]

This is wut I got starting today. My Eve starts at 8pm tho, thats is only thing I dont like. I was told that for another $5 I can have it from 6pm. Any thoughts on that?
Also, previously, I had Call fwd 2500mins incl in my plan, but apparently now its pay per use ;-(

My Current Price Plan

250/Unlimited Eve/Wkds Plan - $20.00

Local Airtime Bonus
250 Wkday/Unltd. Eve/Wkends
Unlimited Incoming Calls Opt.

Additional Services
125 Sent/Unlim Received Text
Call Forward/Trans.Pay Per Use
Detailed Billing

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
Value Pack 1 Month Credit - To be removed on 25/06/2008
Canadian LD Bonus - To be removed on 10/06/2008

Monthly Plan Credit
Incoming Calling Opt. Cr - To be removed on 09/06/2011
Rogers to Rogers 3Yr Bonus - To be removed on 09/06/2011
33.3% Value Pack Add-on Disc.


Is it good? Can I call them again & ask for eve @6pm incl in $20 plan?
Thx

[kornstar369]

1.6 million views +

insane.

[Kaitlyn]

1.6 million views +

insane.

Rogers Wireless customers (Well, everyone actually heh) wants good deals on their cell phone plans - and a lot of people are getting them!

[imak]

I just called in and got this plan:

$23/month
-200 anytime minutes
-Free Early evenings/wknds (6pm-8am)
-Caller ID
-Voicemail
-Call Waiting, Fwd, 3-way call
-$0.10/minute Canadian LD
-$0.15/minute USA LD
-Per Second Billing

[thailion]

I just called in and got this plan:

$23/month
-200 anytime minutes
-Free Early evenings/wknds (6pm-8am)
-Caller ID
-Voicemail
-Call Waiting, Fwd, 3-way call
-$0.10/minute Canadian LD
-$0.15/minute USA LD
-Per Second Billing

I think that's a standard corporate plan at $18/m, then they added the 6-8 for $5. Pretty much what every hospital worker in Ontario has.

Not a bad plan.

[contextv]

Here's the plan I just negotiated for a hardware upgrade. I think I got a pretty good deal.

275 weekday minutes
Unlimited eve/wknd from 6pm
Caller ID
Voicemail
Unlimited incoming calls
Text messaging plan (500 txt, 50 picture/video)
100 long D minutes

$22/month

I also got an HTC touch for $200. Only thing I need is 1000 long D minutes but I guess i'll have to wait another 3 years to do so =\

[Kaitlyn]

Here's the plan I just negotiated for a hardware upgrade. I think I got a pretty good deal.

275 weekday minutes
Unlimited eve/wknd from 6pm
Caller ID
Voicemail
Unlimited incoming calls
Text messaging plan (500 txt, 50 picture/video)
100 long D minutes

$22/month

I also got an HTC touch for $200. Only thing I need is 1000 long D minutes but I guess i'll have to wait another 3 years to do so =\

Yep that's pretty decent, should be happy! :) While it would not be easy to somehow just get 1000 LD for free, you are not actually locked to your current plan for the next 3 years. If you feel you need more texts, for example, you could change it to the one that gives you 2500 messages at any time.

[contextv]

Yep that's pretty decent, should be happy! :) While it would not be easy to somehow just get 1000 LD for free, you are not actually locked to your current plan for the next 3 years. If you feel you need more texts, for example, you could change it to the one that gives you 2500 messages at any time.

Ya I know that. But I figure I would have more negotiating power if my contract is almost up because I want the 1000 long D minutes for free :cheesygri

[kornstar369]

what did you involve in your negoting to get this deal? what did you say really? i will need a phone and plan soon.
but from what i gather, they only negotiate on their end if you lock for 3 years...?

tnx

Here's the plan I just negotiated for a hardware upgrade. I think I got a pretty good deal.

275 weekday minutes
Unlimited eve/wknd from 6pm
Caller ID
Voicemail
Unlimited incoming calls
Text messaging plan (500 txt, 50 picture/video)
100 long D minutes

$22/month

I also got an HTC touch for $200. Only thing I need is 1000 long D minutes but I guess i'll have to wait another 3 years to do so =\

[najibs]

I made my old deal even better:

250 weekday mins
u/l eve & weekend from 6pm
125 text
1000 LD mins across Canada
u/l R2R
VM
Call ID

$31/month....and best of all...NO CONTRACT! I've been with Rogers for 7 years, so Im sure that helps.

the only thing I'm missing, which they wont budge on is unlimited incoming...grrrrr...oh well, I'm happy with what I've got.

[Kaitlyn]

I made my old deal even better:

250 weekday mins
u/l eve & weekend from 6pm
125 text
1000 LD mins across Canada
u/l R2R
VM
Call ID

$31/month....and best of all...NO CONTRACT! I've been with Rogers for 7 years, so Im sure that helps.

the only thing I'm missing, which they wont budge on is unlimited incoming...grrrrr...oh well, I'm happy with what I've got.

31 + saf + tax?

[najibs]

31 + saf + tax?

yes

[Kaitlyn]

I made my old deal even better:

250 weekday mins
u/l eve & weekend from 6pm
125 text
1000 LD mins across Canada
u/l R2R
VM
Call ID

$31/month....and best of all...NO CONTRACT! I've been with Rogers for 7 years, so Im sure that helps.

the only thing I'm missing, which they wont budge on is unlimited incoming...grrrrr...oh well, I'm happy with what I've got.

yes


pretty decent

[vancityguy]

25.00 a month
250 day min
unlim after 6/weekends
rogers 2 rogers
unlim incoming
caller id
500 sent txt/unlim incoming + 50 mms/video msgs sent

bb pearl for 50 bucks

[JC69]

25.00 a month
250 day min
unlim after 6/weekends
rogers 2 rogers
unlim incoming
caller id
500 sent txt/unlim incoming + 50 mms/video msgs sent

bb pearl for 50 bucks

Sounds good. Is that the new Pearl? What's the total after taxes and fees...and how long were you on contract/how long did you have to sign for to get the deal?

[dre145]

Sounds good. Is that the new Pearl? What's the total after taxes and fees...and how long were you on contract/how long did you have to sign for to get the deal?

total for the plan is like $37

[vancityguy]

Sounds good. Is that the new Pearl? What's the total after taxes and fees...and how long were you on contract/how long did you have to sign for to get the deal?

yep like dre145 said it is close to 37. i actually paid my bill today and came to 36 dollars and some odd cents. i grabbed the regular pearl(8100). i just grabbed it as a extra phone. i am always on contract. i end up renewing every 6 months or so for 3 years each time. i have no problem renewing with rogers.

[mdua]

I have currently 2 cell phones under my Name and I am paying wayyyyyyy too much I will let you know my plans:

First Phone:
- Unlimited Incoming
- $7 for Evenings after 6pm
- $7 for Caller ID
- 150 Daytime Minutes
= $30+7+7+6.95(SAF)+0.5(911)+Taxes = $58.65/Month

Second Phone:
- Unlimited Incoming
- $11 Value Package (Caller ID, VM)
- $7 for Evenings after 6pm
- 350 Daytime Minutes
= $40+11+7+6.95+0.5+Taxes = $68.91/Month

Total For Both Phones = $58.65+$68.91 = $127.56

What I need for the first phone is all that I currently have, with the exception of evenings after 6pm which I don't mind taking off, plus free text messaging would be nice.

What I need for the second phone is everything that I currently have but I don't need 350 daytime minutes I can reduce that to 250 daytime minutes.

*Can somebody please help me by letting me know what to expect what should I accept if they offer it? What is the best I can get out of them.

I really need help and a reply would be GREATLY appreciated, I just want to know what I should settle with on each phone and maybe even what additional things I can get from them if any.

Thank You.

I forgot to add that I have 2 years left in my agreement so it will expire in 2010 if that helps...I know thats bad and right now I'm under financial distress so any help that you guys can provide I will appreciate... I have also been a customer for many years definitely over 3 years.

[HorizonXP]

I'm with Bell Mobility with the following plan:

700 daytime mins
Unl. E&W - 6PM
Unl. text
Unl. data (not tethered)
Call Display, Waiting & VM
$45/mo <-- Incl. all taxes and fees

I want to move to Rogers, either to an iPhone or Blackberry Bold. I have 6 months left in my contract. Is an equivalent plan unreasonable to expect from Rogers retention?

[Mendesb]

I'm with Bell Mobility with the following plan:

700 daytime mins
Unl. E&W - 6PM
Unl. text
Unl. data (not tethered)
Call Display, Waiting & VM
$45/mo <-- Incl. all taxes and fees

I want to move to Rogers, either to an iPhone or Blackberry Bold. I have 6 months left in my contract. Is an equivalent plan unreasonable to expect from Rogers retention?

nop. good luck lol

i have both rogers and bell. (i do wireless consulting on side) my rogers plan is pretty pimped, same w/ my bell one. my rogers one is NO WHERE CLOSE to as good as my bell one. bell "you have saved 65$ this month" @ top right corner.. rogers is 33$.. or 27$ i dont remmeber

[ProfessorChaos]

bell "you have saved 65$ this month" @ top right corner.. rogers is 33$.. or 27$ i dont remmeber

Hence, Robbers Wireless.

[Mendesb]

Hence, Robbers Wireless.

not really... just unable to get plans of the same calibur... and yet if i were to try and sell my plans, i would get tripled for the rogers cus its GSM



COME ON SHAW!! GET GSM!!!!!!!!

[kornstar369]

is system access fee 895$? and 911 fee 0.75$ for rogers?

[Lulz]

is system access fee 895$? and 911 fee 0.75$ for rogers?

no, with Rogers SAF is $6.95...not $8.95 like with Bell.
And with Rogers 911 fee is $0.50, not $0.75 like with Bell.

[kornstar369]

no, with Rogers SAF is $6.95...not $8.95 like with Bell.
And with Rogers 911 fee is $0.50, not $0.75 like with Bell.

thanks!

[wonderboy]

i'm gonna be callin rogers soon.. i'm on my 2nd year of 3 year contract...

i want the cheapest plan with like 3-400 minutes, at least 100 LD minutes, and also unlimited text message, voice mail, and caller ID..

so when i call them, do i have to quote an offer from another wireless company or just say that i want to cancel?

[sahilz]

i'm gonna be callin rogers soon.. i'm on my 2nd year of 3 year contract...

i want the cheapest plan with like 3-400 minutes, at least 100 LD minutes, and also unlimited text message, voice mail, and caller ID..

so when i call them, do i have to quote an offer from another wireless company or just say that i want to cancel?

First say you want to cancel, and make sure you get transferrred to Retentions/Customer Loyalty. Then they will ask you why, and you can give them the quote.

[wonderboy]

First say you want to cancel, and make sure you get transferrred to Retentions/Customer Loyalty. Then they will ask you why, and you can give them the quote.

yea but i don't know what to quote.. what should i quote

[brownman87]

currently negotiating

[semcbeth]

Hi folks,

I've had a phone with Rogers for ~10 years. Last contract ran out in Oct '07. I ran through retentions last time and renewed for 2 years on the following:

500 min
call disp
eve & wkends @ 6 pm
all applicaple access fees, etc.
= $50
I also pay $7 for VM and $2 for a text package.

I have a %10 "VIP" discount taken off of full bill.

I use the minutes and not much else on my current phone, anybody have any suggestions if, and when, I renew? I'm thinkin I'd like to start adding a data plan...

I'm actually seriously thinking of talking to Bell dependant on what the package offered with the iphone is. But I'll wait and see for now.

[tilhasbb]

semcbeth>

the 500min plan is a retentions deal.
10% of the full bill is (50+7+2 *.1) 5.9$ !!
Call back and ask them to throw in Rogers 2 Rogers and VM and Txt.

[206bw]

Hi I have a question...

Do people who are on prepaid accounts get retention if they wish to switch into a plan?

[wonderboy]

yea but i don't know what to quote.. what should i quote
?? somebody, i've been waiting for a reply for so long lol... i dunno what i should quote...

i think i'm gonna say that i'm switching to "this cheap telus plan that my friend told me about that has lots of minutes, LD and text

[wonderboy]

neogotiating right now...

she wont give me free voice mail and text

offering 100 ld minutes and 250 day minutes for 25 dollars with a 3 year contract

should i take it?

[semcbeth]

tilhasbb> Thanks for the response. Yep, its a retention deal. That's the plan I've been on for the last 2.5 years (and I've had the 10% discount since 1999!).

I'll ask for the VM to be added. Just wondered what was out there comparable with data.

Wonderboy> Its like a fishing expo, just go in asking for information because you're comparing offers from other companies. Not sure you have to quote something specific, unless you have something specific that you want, then review this thread (or the bell one, etc.) find the plan you want and go in with "I've been offered the following..." I wondered what you could offer me that compares? Don't like the answer, say thank you and hang up then call back and talk to another one a couple days later. Just IMHO

[wonderboy]

neogotiating right now...

she wont give me free voice mail and text

offering 100 ld minutes and 250 day minutes for 25 dollars with a 3 year contract

should i take it?

here's what i got

$25 - 250 Weekday Minutes
- 100 Minutes of LD calling
- Unl Eve and Wkd starting at 6 pm
- Rogers to Rogers calling
$11- Voice mail and 125 Text messages
-5$ Credit for the voice mail

For a grand total of 25+11-5+Service Fee and 911 = 38.45 + taxes
Plus 3 year extention ( i had 1 year left on it)

What do you guys think? is this good?

[confused]

here's what i got

$25 - 250 Weekday Minutes
- 100 Minutes of LD calling
- Unl Eve and Wkd starting at 6 pm
- Rogers to Rogers calling
$11- Voice mail and 125 Text messages
-5$ Credit for the voice mail

For a grand total of 25+11-5+Service Fee and 911 = 38.45 + taxes
Plus 3 year extention ( i had 1 year left on it)

What do you guys think? is this good?

call back and request for the $11 value pack be waived which should net you at least a $25 (plus SAF+911) plan

I got 250 weekday, unltd. eve/week after 6, $15 pack, R2R and Unlimited mobile browsing for $25... without the browsing, it would have been $20/month

So aim higher

[wonderboy]

call back and request for the $11 value pack be waived which should net you at least a $25 (plus SAF+911) plan

I got 250 weekday, unltd. eve/week after 6, $15 pack, R2R and Unlimited mobile browsing for $25... without the browsing, it would have been $20/month

So aim higher

i asked her, she said she couldn't do it...

and i extended to 3 years again, so it's gonna be hard to call them and request a better deal again

[sahilz]

i asked her, she said she couldn't do it...

and i extended to 3 years again, so it's gonna be hard to call them and request a better deal again

No harm trying. The maximum they will do, is say no. =)

[navjot20]

i have
- 100 weekdays
- 50 bonus minutes
- unlimited incoming
- 1000 weekdays and evening after 8
- caller id
- 125 text msgs

everything comes out to 51.35 but they gave me $5 off...which makes it 46.35...i called back the next day to get sum bonus stuff again...n da guy said he could knock off $5 bucks for the caller id...so i dunno if datll bring my total to 41.35 ... or not...cuz when i was talkin to him...he didn't mention the earlier $5 discount and i didn't wanna bring it up cuz i was scared dat he might not do it...cuz i really wanted the 10 bucks offf.loll

[Kaitlyn]

i have
- 100 weekdays
- 50 bonus minutes
- unlimited incoming
- 1000 weekdays and evening after 8
- caller id
- 125 text msgs

everything comes out to 51.35 but they gave me $5 off...which makes it 46.35...i called back the next day to get sum bonus stuff again...n da guy said he could knock off $5 bucks for the caller id...so i dunno if datll bring my total to 41.35 ... or not...cuz when i was talkin to him...he didn't mention the earlier $5 discount and i didn't wanna bring it up cuz i was scared dat he might not do it...cuz i really wanted the 10 bucks offf.loll

You can definitely get a better price for that plan, or even a better overall plan at a better price :)

Definitely depends on how long you've been with rogers and when your contract expires though

[navjot20]

You can definitely get a better price for that plan, or even a better overall plan at a better price :)

Definitely depends on how long you've been with rogers and when your contract expires though

ive been with rogers for almost 2 yrs...but i have my phone with my dad...like the whole bill comes together...and we have 4 cellphones on dis account...cable...internet...my contract is expiring in november...and i really tried to push it while being very nice cuz i didn't wanna piss him off and get flagged...lol...maybe ill try my luck on one of the phones and see what i can get...or should i try with the internet now

[shipill]

I just called in and got this plan:

$25 / month
-250 daytime minutes
-6PM Early evenings/wknds
-Free Rogers to Rogers
-1000 Rogers to Rogers TXT
-Unlimited incoming calls
-Caller ID
-Canadian LD 150min

[navjot20]

i have
- 100 weekdays
- 50 bonus minutes
- unlimited incoming
- 1000 weekdays and evening after 8
- caller id
- 125 text msgs

everything comes out to 51.35 but they gave me $5 off...which makes it 46.35...i called back the next day to get sum bonus stuff again...n da guy said he could knock off $5 bucks for the caller id...so i dunno if datll bring my total to 41.35 ... or not...cuz when i was talkin to him...he didn't mention the earlier $5 discount and i didn't wanna bring it up cuz i was scared dat he might not do it...cuz i really wanted the 10 bucks offf.loll

btw dis incules gst and pst ... dis is the end price dat i will have to pay

[navjot20]

I just called in and got this plan:

$25 / month
-250 daytime minutes
-6PM Early evenings/wknds
-Free Rogers to Rogers
-1000 Rogers to Rogers TXT
-Unlimited incoming calls
-Caller ID
-Canadian LD 150min

the retention ppll offerred me the same plan but he said i would have to extend my contract for 2 more years...did dat happen to u as well

[bigasif]

Quick question...
I've read about people calling retentions, and asking to cancel, and then the rep ends up not caring and goes ahead with the cancellation. People then say that you can call back within a few days to get your plan back.

Would this also work if you already had a retention plan, and you wanted to try adding something else? Like I already have a retention plan, and want to see if I can add early evenings and/or voicemail to my plan as a credit or something, but if they do end up saying no, and go ahead with the cancellation, I don't want to lose my current plan and want to make sure I can get it back.

Thanks!

[navjot20]

Quick question...
I've read about people calling retentions, and asking to cancel, and then the rep ends up not caring and goes ahead with the cancellation. People then say that you can call back within a few days to get your plan back.

Would this also work if you already had a retention plan, and you wanted to try adding something else? Like I already have a retention plan, and want to see if I can add early evenings and/or voicemail to my plan as a credit or something, but if they do end up saying no, and go ahead with the cancellation, I don't want to lose my current plan and want to make sure I can get it back.

Thanks!

omg ye dats almost happened to me once...i was really shocked cuz most of them try to lure us...dis one was just like ye ok blah blah blah...i got really scared so i just hung up...lol...when u hang dey cant really do much...its kinds kiddish and funny...but its the safest way...dey won't cancel unless dey have u on the phone with them...which is a rule...so if dis happens...just click

[brownman87]

retentions will surely have record in your account saying that the reason why you did not get hardware is because you only signed a 1 year term.

as of your first part of question:
you can definitely forget unlimited incoming after 6 months without extending your contract. unlimited incoming = re-sign for 3 years most of the time.

as of 6PM instead of 8PM...yeah it's doable, but not guaranteed




95% of userbase makes up plans (have to keep it believable though...no ridiculous plans that have everything for $20m and free $400 phone on 1 year contract...)

MYPLAN
20 DOLLARS
200 ANYTIME
FREE FROM 8
CALLER ID
R2R
--------1 YEAR CONTRACT

do you think they can give me free from 6, and free incoming? if i call back in 6 months?
- can quote they did not give me any hardware for signing up


brownman's update.

after being with rogers for 3 months, i have finally nailed it

200 anytime
free from 6
incoming free
r2r
cid
= $20 +saf+e911+tax
=$31.xx
>>1 year contract extenstion.. i was just 3 months into the contract they gave me, so im just extended by 3 months..

both times i signed a contract i didnt get a HUP, reason being i have a phone myself.

[Lulz]

omg ye dats almost happened to me once...i was really shocked cuz most of them try to lure us...dis one was just like ye ok blah blah blah...i got really scared so i just hung up...lol...when u hang dey cant really do much...its kinds kiddish and funny...but its the safest way...dey won't cancel unless dey have u on the phone with them...which is a rule...so if dis happens...just click

lyke omg dats so krazy!!1 i kno rite?!

[navjot20]

lyke omg dats so krazy!!1 i kno rite?!

hehehe...did the same thing happen to u as well...lol

[wonderboy]

hehehe...did the same thing happen to u as well...lol

wow

[jwei]

hehehe...did the same thing happen to u as well...lol

LOOOOOOOOOL

[Kaitlyn]

lyke omg dats so krazy!!1 i kno rite?!

hehehe...did the same thing happen to u as well...lol

:)

navjot, I think he was poking fun at the way you wrote your post... heh

[MaDgamEr]

omg ye dats almost happened to me once...i was really shocked cuz most of them try to lure us...dis one was just like ye ok blah blah blah...i got really scared so i just hung up...lol...when u hang dey cant really do much...its kinds kiddish and funny...but its the safest way...dey won't cancel unless dey have u on the phone with them...which is a rule...so if dis happens...just click
Christ... Can someone translate that into english for the rest of us please?

[Lulz]

Christ... Can someone translate that into english for the rest of us please?

Oh my God folks, you will not believe but that's what happened to me once.
I was really shocked cause most of them try to lure us into contracts, but this nefarious individual was talking nonsense!
I got really scared so I just hang up. Laughing out loud.
Do keep in mind that when you hang up, they can't do much. It's sort of childish and funny, but let me assure you, it's the safest way!
They will not cancel unless they have you on phone and talking to you according to their rule, so just hang up if it ever happens where they try to cancel your line.

[HowEver]

both times i signed a contract i didnt get a HUP, reason being i have a phone myself.

You didn't get a phone? Great! You just saved Rogers from having to give you a major phone discount.

At least take the phone at the discounted price and sell it. If this is too much trouble, I'm sure someone here would be willing to help you out.

Welcome to RFD.

[Lulz]

You didn't get a phone? Great! You just saved Rogers from having to give you a major phone discount.

At least take the phone at the discounted price and sell it. If this is too much trouble, I'm sure someone here would be willing to help you out.

Welcome to RFD.

keep in mind he only got 1 year contract extension, so whatever price he will pay for any phone on 1 year is not going to be much different than what he can sell it for.
maybe he's gonna make like $20-$40 in the end.

i am not sure which phones are free on 1 year term (probably the most basic of basics) which he could sell for like $40 - $60 to someone who needs a backup phone...

but is that $40 earned worth resetting your earnings tier?

EDIT: a quick look at Rogers.com website shows us that there are no free phones on 1 year.
The cheapest would be $24.99 and that's on 3 year. Although I am sure there are some REALLY old phones offered in some dealer stores that you could get for free...but only if you sign a 2/3 year term not 1 year.

[mdua]

I have currently 2 cell phones under my Name and I am paying wayyyyyyy too much I will let you know my plans:

First Phone:
- Unlimited Incoming
- $7 for Evenings after 6pm
- $7 for Caller ID
- 150 Daytime Minutes
= $30+7+7+6.95(SAF)+0.5(911)+Taxes = $58.65/Month

Second Phone:
- Unlimited Incoming
- $11 Value Package (Caller ID, VM)
- $7 for Evenings after 6pm
- 350 Daytime Minutes
= $40+11+7+6.95+0.5+Taxes = $68.91/Month

Total For Both Phones = $58.65+$68.91 = $127.56

What I need for the first phone is all that I currently have, with the exception of evenings after 6pm which I don't mind taking off, plus free text messaging would be nice.

What I need for the second phone is everything that I currently have but I don't need 350 daytime minutes I can reduce that to 250 daytime minutes.

*Can somebody please help me by letting me know what to expect what should I accept if they offer it? What is the best I can get out of them.

I really need help and a reply would be GREATLY appreciated, I just want to know what I should settle with on each phone and maybe even what additional things I can get from them if any.

Thank You.

I forgot to add that I have 2 years left in my agreement so it will expire in 2010 if that helps...I know thats bad and right now I'm under financial distress so any help that you guys can provide I will appreciate... I have also been a customer for many years definitely over 3 years.

I ended up settling with:

Phone 1:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 8pm
-SAF+911
30+6.95+.50+Taxes = $42.69

Phone 2:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 6pm
-SAF+911
35+6.95+.50+Taxes = $48.39

Grand Total = $91.08

*So I saved around $40/month and got a little taken away from one phone and a little added onto the other
*I had to extend my contracts to 3 years so just for one phone I had to do a one year extension and the other 2 years.

This was the best I could get.

[to_munda]

This is wut I got starting today. My Eve starts at 8pm tho, thats is only thing I dont like. I was told that for another $5 I can have it from 6pm. Any thoughts on that?
Also, previously, I had Call fwd 2500mins incl in my plan, but apparently now its pay per use ;-(

My Current Price Plan

250/Unlimited Eve/Wkds Plan - $20.00

Local Airtime Bonus
250 Wkday/Unltd. Eve/Wkends
Unlimited Incoming Calls Opt.

Additional Services
125 Sent/Unlim Received Text
Call Forward/Trans.Pay Per Use
Detailed Billing

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
Value Pack 1 Month Credit - To be removed on 25/06/2008
Canadian LD Bonus - To be removed on 10/06/2008

Monthly Plan Credit
Incoming Calling Opt. Cr - To be removed on 09/06/2011
Rogers to Rogers 3Yr Bonus - To be removed on 09/06/2011
33.3% Value Pack Add-on Disc.


Is it good? Can I call them again & ask for eve @6pm incl in $20 plan?
Thx

UPDATE;
I called them AGAIN & got the eve starting @ 6pm for the same $20.
Finally, I think its pretty good plan.
:cheesygri

[Kaitlyn]

UPDATE;
I called them AGAIN & got the eve starting @ 6pm for the same $20.
Finally, I think its pretty good plan.
:cheesygri

Yep! Be happy with it :)

[to_munda]

I ended up settling with:

Phone 1:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 8pm
-SAF+911
30+6.95+.50+Taxes = $42.69

Phone 2:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 6pm
-SAF+911
35+6.95+.50+Taxes = $48.39

Grand Total = $91.08

*So I saved around $40/month and got a little taken away from one phone and a little added onto the other
*I had to extend my contracts to 3 years so just for one phone I had to do a one year extension and the other 2 years.

This was the best I could get.

I think u cud've done better (see my post above).
No harm in calling them again & re-negotiating.
Good luck

[to_munda]

Yep! Be happy with it :)

Thx.
Now my next project is to re-negotiate the Home phone/ Cable TV/ Internet plans as well.
Oh, BTW, did I mention that I got the BB Pearl for $50 & no admin fee??
:cheesygri

[Kaitlyn]

Thx.
Now my next project is to re-negotiate the Home phone/ Cable TV/ Internet plans as well.
Oh, BTW, did I mention that I got the BB Pearl for $50 & no admin fee??
:cheesygri

When I called I worked on my cable tv at the same time... easy to work with the account as a whole :)

[to_munda]

When I called I worked on my cable tv at the same time... easy to work with the account as a whole :)

I tried that but the guy was going...."There's not much I can do.... u already have lots of credits on the account.......blah-blah..."
So, I left it at that & am gonna try some time later. Also, it takes like for ever when u talk to them & re-negotiate. I'll call when I have some free time on my hands.
:lol:

[Kaitlyn]

I tried that but the guy was going...."There's not much I can do.... u already have lots of credits on the account.......blah-blah..."
So, I left it at that & am gonna try some time later. Also, it takes like for ever when u talk to them & re-negotiate. I'll call when I have some free time on my hands.
:lol:

hehe last few times i have called in, even for unrelated issues, they mention the credits on my account lol

[brownman87]

You didn't get a phone? Great! You just saved Rogers from having to give you a major phone discount.

At least take the phone at the discounted price and sell it. If this is too much trouble, I'm sure someone here would be willing to help you out.

Welcome to RFD.

the other person is right, the phone discount for 1 year is pretty much nothing. its not worth it for me.

i specifically went to a 1 year contract because i ddidnt want to make it 3 years , that way i get no leverage when negotiating for a better plan.

my plan took 3 calls to do. and what the sweet thing about it is, its only 1 year. im gonna call in a few months and ask for HUP.

this guy was going to give me w580i for 64 bucks on a 2 year contract.. yep i suppose it is a sweet deal, but i dont want the hassle, and having a 1 year contract is sweet for me as i already have an unlocked sony fone, and yeh i suppose you can go out and sell the phone and make like 90 bucks profit, but 90 bucks profit is not worth it to me, as i got school, work, ... and 90 bucks for being stuck on 2 years, means no leverage when it comes to getting more credits.


its pretty sweet for guy who just join rogers 3 months ago
200 anytime,
free from 6
incoming free***
r2r
cid
--for 20 bucks plus the other b.s... all for 1 year contract.

[HowEver]

This entire thread is all about having leverage well before the end of a contract. In fact, even your post makes the point.

My point is that you'll be with Rogers for 3 years anyways, so you've cost yourself the huge discount you would have received.

If you can renegotiate your contract after 3 or 6 months anyways, what difference does a three year contract make--except saving you money up front?

the other person is right, the phone discount for 1 year is pretty much nothing. its not worth it for me.

i specifically went to a 1 year contract because i ddidnt want to make it 3 years , that way i get no leverage when negotiating for a better plan.

my plan took 3 calls to do. and what the sweet thing about it is, its only 1 year. im gonna call in a few months and ask for HUP.

this guy was going to give me w580i for 64 bucks on a 2 year contract.. yep i suppose it is a sweet deal, but i dont want the hassle, and having a 1 year contract is sweet for me as i already have an unlocked sony fone, and yeh i suppose you can go out and sell the phone and make like 90 bucks profit, but 90 bucks profit is not worth it to me, as i got school, work, ... and 90 bucks for being stuck on 2 years, means no leverage when it comes to getting more credits.


its pretty sweet for guy who just join rogers 3 months ago
200 anytime,
free from 6
incoming free***
r2r
cid
--for 20 bucks plus the other b.s... all for 1 year contract.

[ultimatejester]

Ok so i have read the first 30 pages over the last 2 days. Currently i dont have a cell phone and am looking for one. I want to go with the GSM provider. Seeing that rogers has really crappy plans for new subscribers, i dont have a choice but to go with the cheapest plan possible and suffer for the first 5-6 months and then give them a call and tell them i am leaving. So i am thinking of going to a rogers store and getting a plan without a contract and after 6 months call them up and tell them i am thinking of switching. Hopefully they will offer me something good and then i will agree to sign the contract.

Any help in this matter will be appreciated. Thanks.

[Kaitlyn]

Ok so i have read the first 30 pages over the last 2 days. Currently i dont have a cell phone and am looking for one. I want to go with the GSM provider. Seeing that rogers has really crappy plans for new subscribers, i dont have a choice but to go with the cheapest plan possible and suffer for the first 5-6 months and then give them a call and tell them i am leaving. So i am thinking of going to a rogers store and getting a plan without a contract and after 6 months call them up and tell them i am thinking of switching. Hopefully they will offer me something good and then i will agree to sign the contract.

Any help in this matter will be appreciated. Thanks.

Something I never realized was that they will offer you 3 or 6 months unlimited talk and text or something, so why continue paying $30 for the plan you signed up for? Sign up for the cheapest plan you can get because it is basically unlimited for the first X months...

[Rmeezy]

its pretty sweet for guy who just join rogers 3 months ago
200 anytime,
free from 6
incoming free***
r2r
cid
--for 20 bucks plus the other b.s... all for 1 year contract.

freking ive been with rogers for over 5-6 years and my contract ended 2 months ago, ussualy i was getting the telus EPP price plan for 17.30 price matched but now that its no longer availble there not willing to do that, these guys are saying that the lowest they can do for the same plan above is 25, and you got it for 20 lol. i dont get them, ussualy 1 person could be in a bad mood, so i call back, but this time both people gave me pretty bad vibes, i think its cuz there getting a bit tighter on policies or maybe i got the star? :-0

[Lulz]

Something I never realized was that they will offer you 3 or 6 months unlimited talk and text or something, so why continue paying $30 for the plan you signed up for? Sign up for the cheapest plan you can get because it is basically unlimited for the first X months...


Actually, ironically, the cheapest plan right now is pretty much almost $30...so that's what it feels like to be a brand new customer coming with no tenure

[kkl1208]

hey guys I just switched out from my dad's family plan and has my own tentative account now. I was trying get a new plan and they are offering the usual crappy plan they give for new activation.

$30 for 150weekday minutes + 50 bonus minutes
unlimited evening and weekend at 6
network calling

I haven't accepted this plan yet, so technically I am still under the family plan until I tell them. Is there any way for me to negotiate a better plan without any prior history with rogers despite my whole family using rogers for wireless, cable and internet?

[bigasif]

To those who are already on a retention plan and called to get something added on, namely, Early Evenings from 6pm and/or voicemail...how did you go about doing that?

I've only been on my retention plan for about 4 months, and want to get either 1 or both if possible, added on as a credit, or maybe even just discounted. Did you guys threaten to cancel when you spoke with the retentions dept? Or did you just tell them what you were looking for and did you mention any competitors and what they're offering, etc...?

Thanks!

[navjot20]

everytime i try to get a better deal with them...der always like mam ur already on a retention plan...blah blah blah...finally today i was like...ye im on it cuz u guys screwed me over 2 yrs ago ... n den she was like but i seirously cant do nething...i let her go cuz i didnt wanna b mean and get starred

[jwei]

everytime i try to get a better deal with them...der always like mam ur already on a retention plan...blah blah blah...finally today i was like...ye im on it cuz u guys screwed me over 2 yrs ago ... n den she was like but i seirously cant do nething...i let her go cuz i didnt wanna b mean and get starred

yo lyk are u t0tally s3rious>?

dat hapend to me 2!~

(sorry Lulz, I had to)

[ultimatejester]

english only please

edit:cant understand a word of the posts above me.

[HotDealsRock]

english only please



LOL... very 1337 :lol:

[dre145]

rogers has no reason to give you guys credits without getting anything back.
So if your 3 months into your 3 year plan you dont really have much to work with.
If your retention plan is ending its contract you can renegotiate something better but you wont get credits mid way through your contract without extending your contract or getting really lucky.

[hot_dice21]

I ended up settling with:

Phone 1:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 8pm
-SAF+911
30+6.95+.50+Taxes = $42.69

Phone 2:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 6pm
-SAF+911
35+6.95+.50+Taxes = $48.39

Grand Total = $91.08

*So I saved around $40/month and got a little taken away from one phone and a little added onto the other
*I had to extend my contracts to 3 years so just for one phone I had to do a one year extension and the other 2 years.

This was the best I could get.

mdua, definitely give them a shout back to see if they would budge. Doesnt hurt. I got the same things you have plus rogers to rogers and 500 txt for $20 + all the other crap. Ends up being $31 a month.

[kornstar369]

does anyone work for rogers that can hook me up with one of the great plans in this post? :)
cheers

[mdua]

I got a question if I already confirmed a plan can I call them back again to see if I can get something better? Or some free additions? Or even just a price cut? And they know how many times u called, when the last time u called, and what the last representative offered. Because I remmeber I called on the 7th and they were like so u weren't happy with what the representative offered u on the 5th? And I was like ahhhh no and then they read out what they offered and everything. So if I can call back how long of a wait should I wait, because my new plans are going to be activated on the 20th of this month. I want to call back because everyone keeps saying on this forum that I got ripped off so I prolly got ripped off lol and guys I reside in Toronto you guys should write where ur from because different regions offer different prices of course.

[Mendesb]

does anyone work for rogers that can hook me up with one of the great plans in this post? :)
cheers

im assuming ud have to pay him some money too.

[shwinn]

I got a question if I already confirmed a plan can I call them back again to see if I can get something better? Or some free additions? Or even just a price cut? And they know how many times u called, when the last time u called, and what the last representative offered. Because I remmeber I called on the 7th and they were like so u weren't happy with what the representative offered u on the 5th? And I was like ahhhh no and then they read out what they offered and everything. So if I can call back how long of a wait should I wait, because my new plans are going to be activated on the 20th of this month. I want to call back because everyone keeps saying on this forum that I got ripped off so I prolly got ripped off lol and guys I reside in Toronto you guys should write where ur from because different regions offer different prices of course.


If you dont feel ripped off, then you have a good plan. Yes, they do know how many times you've called, Its all in the system.

I aimed for the amount of credits to be equal to the price plan. Since i have a 25$ plan, i aimed for 25$ in credits.

[mdua]

If you dont feel ripped off, then you have a good plan. Yes, they do know how many times you've called, Its all in the system.

I aimed for the amount of credits to be equal to the price plan. Since i have a 25$ plan, i aimed for 25$ in credits.

I ended up settling with:

Phone 1:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 8pm
-SAF+911
30+6.95+.50+Taxes = $42.69

Phone 2:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 6pm
-SAF+911
35+6.95+.50+Taxes = $48.39

Grand Total = $91.08

*So I saved around $40/month and got a little taken away from one phone and a little added onto the other
*I had to extend my contracts to 3 years so just for one phone I had to do a one year extension and the other 2 years.

This was the best I could get.

And it seems that this is not something preferable in the GTA? Is it an okay deal or is there definately something better out there for me?

[T-Man]

I ended up settling with:

Phone 1:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 8pm
-SAF+911
30+6.95+.50+Taxes = $42.69

Phone 2:
-Unlimited Incoming
-Caller ID, VM
-250 Minutes
-Evenings at 6pm
-SAF+911
35+6.95+.50+Taxes = $48.39

Grand Total = $91.08

*So I saved around $40/month and got a little taken away from one phone and a little added onto the other
*I had to extend my contracts to 3 years so just for one phone I had to do a one year extension and the other 2 years.

This was the best I could get.

And it seems that this is not something preferable in the GTA? Is it an okay deal or is there definately something better out there for me?

Its ok, I got all the above with
-R2R (calls to other Rogers/Fido are free 24/7 Local)
-Unlimited Incoming
-Caller ID, VM
-275 Minutes
-Evenings at 8pm
-100LD mins

25+6.95+.50+Taxes

[Lulz]

Its ok, I got all the above with
-R2R (calls to other Rogers/Fido are free 24/7 Local)
-Unlimited Incoming
-Caller ID, VM
-275 Minutes
-Evenings at 8pm
-100LD mins

25+6.95+.50+Taxes

Rogers2Rogers = Free 24/7 local calls to and from Rogers Wireless and Rogers Home Phone numbers.

Network Calling = Free 24/7 local calls to and from Rogers Wireless, Rogers Home Phone and Fido Wireless numbers.

Basically, the only difference between R2R and Network calling is that with Network Calling you get Fido users as well.

[kkl1208]

Just got my new plan. I was under a family plan before. Was nice and courteous throughout the whole conversation and got:

$20 for
250 weekday minutes
unlimited after 6
R2R
CID
VM

Pretty happy with the outcome. It was my first time calling Rogers. :)

[kornstar369]

Just got my new plan. I was under a family plan before. Was nice and courteous throughout the whole conversation and got:

$20 for
250 weekday minutes
unlimited after 6
R2R
CID
VM

Pretty happy with the outcome. It was my first time calling Rogers. :)

nice

[brownman87]

Rogers2Rogers = Free 24/7 local calls to and from Rogers Wireless and Rogers Home Phone numbers.

Network Calling = Free 24/7 local calls to and from Rogers Wireless, Rogers Home Phone and Fido Wireless numbers.

Basically, the only difference between R2R and Network calling is that with Network Calling you get Fido users as well.

pardon my ignorance, but ROGERS TO ROGERS, isnt it just rogers wireless to rogers wireless.

[Lulz]

pardon my ignorance, but ROGERS TO ROGERS, isnt it just rogers wireless to rogers wireless.

No, mentioned several times in this thread and HowardForums too.

R2R is cell and home phone.

[navjot20]

right now i have:
unlimited incoming
150 weekdays
1000 evening and weekends fromm 8
caller id
125 txt msgs
100 long distance minutes
the bill with taxes and everything comes out to $47...what do you guys think... i think i could get a better deal...i have been with them for 2 years...do you guys think dey could give me 1000 evening and weekends starting from 6 instead of 8...or is that asking for too much...and i really hope they throw in voicemail...do i sound too stingy??

[Mendesb]

pardon my ignorance, but ROGERS TO ROGERS, isnt it just rogers wireless to rogers wireless.

No, mentioned several times in this thread and HowardForums too.

R2R is cell and home phone.

Not to be confused with Rogers Wireless - Rogers Wireless in canada.

Unlimited to any Rogers wireless in Canada :D

[Happy48]

I either don't have the luck or just simply bad in negotiation. Have had the same plan since 2003 and no contract for the last THREE years (I guess I'm not good in negotiating if I don't even want to touch the subject). I spoke with Rogers' 'customer relations' department couple times and this is their latest offer and the person makes it sound like it's a bargain/best deal. I don't think it's a particularly good plan - a second or third opinion would be appreciated.


$15 ($20 - $5 credit)
for 250 minutes
free between 6pm - 7 am and weekends
Roger to Roger
$11 for the essential value pack that include: VM, CD, 125 (I think) text messages....but I'm paying $10 now and the agent say it's the same package.... I probably misheard or something - they can't possibly charge more for the same features - would they??
plus 911 + SAF + taxes

Also, I was told by their rep that Rogers' HTC Touch is much better than Bells because Rogers doesn't need a date plan as it has wifi. Is it true and how useful is the wifi feature really if there's no free wireless???

[iiko]

Wanted to thank you guys for all the info...

Here's my strategy... called in *611, said customer service to the automated system.. then picked "general customer service". Asked the rep how long till my contract is up... oh really? I would like to cancel please.. rep: lemme transfer u to customer relations.." rep#2:may i ask what is the reason to cancel? I proceeded to quote the telus epp plan and my friend was able to get it for me.. and i read out the whole package to her.. she proceeded to offer me the 250 mins, unlimited evenings from 6 (since i emphasized the 6pm part in the telus plan) and weekends.. and rogers to rogers, and caller id. This seemed like the current retention plan they are passing out.

Heres the good part: I said: I was wondering if you can throw in rogers to fido as well because my gf is on fido and that's whats racking up the bill for me. She said they don't have rogers to fido available.. i proceeded to sound disappointed..then she said she will throw in the unlimited incoming option for me and will credit my account for the cost of it ($5).. as that will help out with the cost... but then she asked what plan my gf was on.. then i said she was on city fido.. the unlimited plan.. so that would work out for me.. she said ok and we finished up..

so i got for $20/month.

250 mins,
Unlimited from 6, wkends
R2R
Unlimited incoming
Caller ID

it seems its minimum 2 years..


I did push for txt msging and voicemail, but wouldnt budge.. and only offered to give $5 credit on the basic essentials package..which i respectfully declined..


anyways, thought i'd share my successful first try with you guys...
and for the people who wants the incoming option as well =)

i was pretty happy that i forgot to ask for the hardware upgrade...
called back and the basic reps gave me the normal hardware prices.. =(

Also, would like to mention, i was previously on a retention plan before..
250mins, unlimited @8pm, wkends, and caller id. thats it. so an improvement IS possible...

good luck guys..

[kornstar369]

^^ great news.

companies need to be careful how to handle customers these days. there is so much competition that if they make a wrong move, they will loose the biz to a competitor. i think its a lot easier in this decade to get the best deal as long as you spend time doing your homework and have all your questions ready.

[par1000]

So I have the following plan from rogers and was wondering if anyone could help me out as this plan is about 7 years old:

800 Daytime minutes
unlimited weekends and evenings starting at six
the essentials pack with voicemail, display and 75 outgoing text messages.

and then on top of that i always go over the top with my minutes still and I go over with my text messages and I do get about a $20 charge a month or more for long distance within canada.

All this usually costs me about $120 a month. Which is a lot for a month and I don't even have a blackberry. I want the blackberry curve so badly but they are giving it to me for $449 a month.

Any suggestions to help me get the curve and get a lower phone bill.

[dragonvaloo]

Called in this morning and asked about the procedure for number portability, and then the rep asked me why I wanted to cancel. Told her about some confusion with my plan lately, and she said that I'd been misinformed by the other reps about the inclusion of voicemail, and credited me for it. I then mentioned the Solo Unbeatable Plan and Koodo's 25$ plan which both include unlimited texting and no SAF. She said she couldn't do anything about the SAF, but that she could give me unlimited texts. So my plan now is

200 Anytime Minutes
Unlimited Evening/Weekends 6PM - 8AM
Unlimited Texting
Voicemail, CID Included
Per-Second Billing
$18/month + SAF + 911 = $28.76/month

I don't use my phone enough to have fought for incoming or R2R, so I'm pretty happy with what I got out of it.

[brownman87]

Wanted to thank you guys for all the info...

Here's my strategy... called in *611, said customer service to the automated system.. then picked "general customer service". Asked the rep how long till my contract is up... oh really? I would like to cancel please.. rep: lemme transfer u to customer relations.." rep#2:may i ask what is the reason to cancel? I proceeded to quote the telus epp plan and my friend was able to get it for me.. and i read out the whole package to her.. she proceeded to offer me the 250 mins, unlimited evenings from 6 (since i emphasized the 6pm part in the telus plan) and weekends.. and rogers to rogers, and caller id. This seemed like the current retention plan they are passing out.

Heres the good part: I said: I was wondering if you can throw in rogers to fido as well because my gf is on fido and that's whats racking up the bill for me. She said they don't have rogers to fido available.. i proceeded to sound disappointed..then she said she will throw in the unlimited incoming option for me and will credit my account for the cost of it ($5).. as that will help out with the cost... but then she asked what plan my gf was on.. then i said she was on city fido.. the unlimited plan.. so that would work out for me.. she said ok and we finished up..

so i got for $20/month.

250 mins,
Unlimited from 6, wkends
R2R
Unlimited incoming
Caller ID

it seems its minimum 2 years..


I did push for txt msging and voicemail, but wouldnt budge.. and only offered to give $5 credit on the basic essentials package..which i respectfully declined..


anyways, thought i'd share my successful first try with you guys...
and for the people who wants the incoming option as well =)

i was pretty happy that i forgot to ask for the hardware upgrade...
called back and the basic reps gave me the normal hardware prices.. =(

Also, would like to mention, i was previously on a retention plan before..
250mins, unlimited @8pm, wkends, and caller id. thats it. so an improvement IS possible...

good luck guys..


SWEEET.

this is exactly my case word for word. lol.
i started up wit ht he 200 and evenings at at 8 plan with r2r and moved up to the one u got.. mines is 200 mins, they would give me 250 if i signed a 3 year contract, i declined and decided to re-sign, for another year, which means adding 3 months to my contract big whoop.. he offered to give me the sony slider for 64 bucks, on a 2 year contract i said no, i wana wait for the n95 or another good fone to come to the market.. plus i heard bad things about the slider and i already got a sick sony phone from hong kong.

[Mendesb]

I either don't have the luck or just simply bad in negotiation. Have had the same plan since 2003 and no contract for the last THREE years (I guess I'm not good in negotiating if I don't even want to touch the subject). I spoke with Rogers' 'customer relations' department couple times and this is their latest offer and the person makes it sound like it's a bargain/best deal. I don't think it's a particularly good plan - a second or third opinion would be appreciated.


$15 ($20 - $5 credit)
for 250 minutes
free between 6pm - 7 am and weekends
Roger to Roger
$11 for the essential value pack that include: VM, CD, 125 (I think) text messages....but I'm paying $10 now and the agent say it's the same package.... I probably misheard or something - they can't possibly charge more for the same features - would they??
plus 911 + SAF + taxes

Also, I was told by their rep that Rogers' HTC Touch is much better than Bells because Rogers doesn't need a date plan as it has wifi. Is it true and how useful is the wifi feature really if there's no free wireless???

HTC touch WITH Rogers only has WiFi. With Bell it does not have WiFi. I have HTC touch w/ Bell. I have a 7$ unlimited internet package with mine. Personally I HATE the HTC Touch, but there are only 2 good phones with unlim internet... N95 on Rogers... HTC touch w/ bell.

Rogers raised the price of their Caller ID by a dollar and I beleive their Voicemail too. You should be paying 11$ not 10$ per month. Your plan is pretty good, but you have Call ID in there twice (although you dont know you do). Tell the rep : "Since I already have Call ID in my plan, is it ok if you give me a discount on a value pack? Then I'll be a happy customer" and like always try and get a girl around your age and do some minimal flirting... How are u.. how was ur day.. etc..
SWEEET.

this is exactly my case word for word. lol.
i started up wit ht he 200 and evenings at at 8 plan with r2r and moved up to the one u got.. mines is 200 mins, they would give me 250 if i signed a 3 year contract, i declined and decided to re-sign, for another year, which means adding 3 months to my contract big whoop.. he offered to give me the sony slider for 64 bucks, on a 2 year contract i said no, i wana wait for the n95 or another good fone to come to the market.. plus i heard bad things about the slider and i already got a sick sony phone from hong kong.

N95 is on rogers dude... if u want N95-3 go to Best Buy... if u want N95-4 call up rogers.

[magicray]

So I have the following plan from rogers and was wondering if anyone could help me out as this plan is about 7 years old:

800 Daytime minutes
unlimited weekends and evenings starting at six
the essentials pack with voicemail, display and 75 outgoing text messages.

and then on top of that i always go over the top with my minutes still and I go over with my text messages and I do get about a $20 charge a month or more for long distance within canada.

All this usually costs me about $120 a month. Which is a lot for a month and I don't even have a blackberry. I want the blackberry curve so badly but they are giving it to me for $449 a month.

Any suggestions to help me get the curve and get a lower phone bill.


I was in the same boat as you but with 1000 minutes and still going over. Call up the competition and have them tell you what solution they have for you and call back rogers with the same quote you got from them.

e.g. I called up bell they gave me a plan with unlimited incoming and some others which I was happy with, called up rogers and told them the situation and had them change my plan to match bells.

Dont forget Bell and Telus want you business badly so they'll throw things for you to transfer, and if rogers doesn't do anything tranfer over.

[samm]

how much does it cost to purchase a N95-4 through relations?

[to_munda]

how much does it cost to purchase a N95-4 through relations?

$400.
YMMV
:cheesygri

[brownman87]

N95 is on rogers dude... if u want N95-3 go to Best Buy... if u want N95-4 call up rogers.

lol wuts the point?

the whole pt. of RDF is to save money, not to waste money.

what can it do that my k550i cant do?
7 hours talk time
4-5 days standby? along with regular usage
-quad band...great reception
???? what else do i need... is paying 400 bucks worth the 5 mpx camera, who cares?

im a guy in uni lol, i gotta save money...i wud recommend the same for everybody... i kno dis kid who spend 7 bills on the n95, he bought it outright, he works days/nights for his money and spends it on a phone, and he is on dumbass plan which he never uses

[Mendesb]

SWEEET.

this is exactly my case word for word. lol.
i started up wit ht he 200 and evenings at at 8 plan with r2r and moved up to the one u got.. mines is 200 mins, they would give me 250 if i signed a 3 year contract, i declined and decided to re-sign, for another year, which means adding 3 months to my contract big whoop.. he offered to give me the sony slider for 64 bucks, on a 2 year contract i said no, i wana wait for the n95 or another good fone to come to the market.. plus i heard bad things about the slider and i already got a sick sony phone from hong kong.
was just saying N95 is out as u were looking for it
lol wuts the point?

the whole pt. of RDF is to save money, not to waste money.

what can it do that my k550i cant do?
7 hours talk time
4-5 days standby? along with regular usage
-quad band...great reception
???? what else do i need... is paying 400 bucks worth the 5 mpx camera, who cares?

im a guy in uni lol, i gotta save money...i wud recommend the same for everybody... i kno dis kid who spend 7 bills on the n95, he bought it outright, he works days/nights for his money and spends it on a phone, and he is on dumbass plan which he never uses
well w/ N95 u can use unlim internet. plus w/ resigning a 3yr contract +retention u can get it for 2 1/2 bills.. sell ur K550 and its practically free.

Im in uni too, im brown too so i know how it is.

[Lulz]

i didnt know BestBuy sells N95-3
i thought they just re-sell N95-4 of Rogers

[Happy48]

Rogers raised the price of their Caller ID by a dollar and I beleive their Voicemail too. You should be paying 11$ not 10$ per month. Your plan is pretty good, but you have Call ID in there twice (although you dont know you do). Tell the rep : "Since I already have Call ID in my plan, is it ok if you give me a discount on a value pack? Then I'll be a happy customer" and like always try and get a girl around your age and do some minimal flirting... How are u.. how was ur day.. etc..

Thanks for your tips. Here's my update. I called back (the third time!) and finalized the plan. Here's what I accepted.

$20 for 250 minutes
free 6 pm to 7 am (offset by a credit)
free Roger to Roger (offset by a credit)
$1 for value pack ($11 minutes $10 credit)...VM, CD, 125 text msg
I think I'm getting unlimited 3 month local talk too. Not a big deal if I don't get it.

So, the total would be $21+SAF+911+taxes

I decided to go for a two year contract to get a free phone and I accepted the Nokia 6086. I asked for a virtually indestructible phone as I drop phones often...

[rockafeller]

called yesterday and got this deal (after three reps)

250 daytime minutes
unlimited evenings and weekends
unlimited text
R2R
Caller ID

$25 + SAF + 911 + taxes = $37

+ $50 pearl

I was hoping to get voicemail, included but it wasn't possible (apparently)
do you think i should try again?

its a pretty decent price, but i think i need voicemail

[lebanesekid]

called yesterday and got this deal (after three reps)

250 daytime minutes
unlimited evenings and weekends
unlimited text
R2R
Caller ID

$25 + SAF + 911 + taxes = $37

+ $50 pearl

I was hoping to get voicemail, included but it wasn't possible (apparently)
do you think i should try again?

its a pretty decent price, but i think i need voicemail


I would. You can get a similar plan with Virgin or Koodo without having to go to retentions. Try harder!:cheesygri

[rockafeller]

I would. You can get a similar plan with Virgin or Koodo without having to go to retentions. Try harder!:cheesygri


haha! thanks, except i dont know how much more to complain.

but i guess ill give it another whirl saying i can get the same plan with another company :)

[expat247]

ohmigod. i just spoke to rogers customer service yesterday trying to get a hardware upgrade after reading some of the great deals posted here and i got some messed up info.

my plan has for the past 4 years entitled me to a hardware upgrade at $100 discount on the best price for a 3 year plan as long as i renew for another 3. i did the upgrade in nov07 but returned the phone a week later because the touch screen was rubbish (htc touch) and the OS was slow. i figured i'd wait till better pricing was available on new models. Now the rep tells me i am only eligible for upgrade EVERY 2 YEARS.

i was so angry and the twat and asked to speak to a manager but she kept saying that her 'pc froze' or some other excuse and that rogers reserves the right to change HUP eligibility whenever they want in the middle of a contract. is this legal???

im not asking for free handouts or something - just what i've come to expect as my service for 4 years.

[Lulz]

ohmigod. i just spoke to rogers customer service yesterday trying to get a hardware upgrade after reading some of the great deals posted here and i got some messed up info.

my plan has for the past 4 years entitled me to a hardware upgrade at $100 discount on the best price for a 3 year plan as long as i renew for another 3. i did the upgrade in nov07 but returned the phone a week later because the touch screen was rubbish (htc touch) and the OS was slow. i figured i'd wait till better pricing was available on new models. Now the rep tells me i am only eligible for upgrade EVERY 2 YEARS.

i was so angry and the twat and asked to speak to a manager but she kept saying that her 'pc froze' or some other excuse and that rogers reserves the right to change HUP eligibility whenever they want in the middle of a contract. is this legal???

im not asking for free handouts or something - just what i've come to expect as my service for 4 years.


HUP = every 1 year.
Don't let anybody else tell you otherwise.

every year you are allowed to renew your contract for 3 years and get discounted phone. The discounts vary on how much your monthly bills are.
Higher bills (wireless only, minus taxes) = better discount

[expat247]

thanks lulz. i will call again to complain tomorrow. they were offering me a chance to do the HUP ahead of time but pay $10/month penalty for the remainder of my term till i am eligible which works up to $60. either way they're going to pay by giving me my HUP or me costing them $120 by spending 8 hours on the phone x $15/hr over the next 6 months.

[bubble.tea]

....either way they're going to pay by giving me my HUP or me costing them $120 by spending 8 hours on the phone x $15/hr over the next 6 months.

LMAO

[Lulz]

thanks lulz. i will call again to complain tomorrow. they were offering me a chance to do the HUP ahead of time but pay $10/month penalty for the remainder of my term till i am eligible which works up to $60. either way they're going to pay by giving me my HUP or me costing them $120 by spending 8 hours on the phone x $15/hr over the next 6 months.

The $10/month fee is legit.
It is charged if you do HUP in less than a year.

So if you do HUP in June, and then in July of same year do another HUP, you will have to pay $10 x remaining months (11 months) which is $110 and plus 3-year renewal price and plus $100 for doing early HUP...which in total comes up to more than if you just bought the phone at no contract price for 2nd phone.

So yes, give them a call and tell them about 1 phone per year policy.
You just got a dumb rep.

[ahsalloum]

Guys, I've been with Rogers for 9 months or so. Do you think I have a shot at a better plan? :|

[rems]

called yesterday and got this deal (after three reps)

250 daytime minutes
unlimited evenings and weekends
unlimited text
R2R
Caller ID

$25 + SAF + 911 + taxes = $37

+ $50 pearl

I was hoping to get voicemail, included but it wasn't possible (apparently)
do you think i should try again?

its a pretty decent price, but i think i need voicemail

I have all that plus Voicemail and per second billing for about $32 taxes/fees included...

[Lulz]

Guys, I've been with Rogers for 9 months or so. Do you think I have a shot at a better plan? :|

as said many times throughout the 900 pages of this thread, what we think here is totally irrelevant what you could get.

Judging by the facts of retentions deals here, you could be brand new customer coming from Bell and get an awesome retention deal for like $30 with every feature you could possibly want and all that, as a brand new customer.

Or you could be with Rogers for 9 years, and get denied a simple 125 text messages on an already overpriced plan.

It's all luck + mood the rep is in.

[fredsmith]

Mine is simple;

I am on a local Remax plan (as opposed to the national plan) that has been customised for me by CSRs over the years.

2 Phones, shared minutes

100 minutes CAD LD included for each
Discounted Long Distance
By the second billing
Voicemail
Call Display
Free evenings & weekends (6PM)
First 400 incoming minutes free
550 minutes included
Unlimited between-user calling
Detailed billing

No Text, No Data.

Total cost including taxes, 911 & SAF is $102 - the base price is $65 for me & $10 for the wife. I've been with them since 1985 (yes). though not on this plan the entire time.

For the past 4 years I have been getting them to extend unlimited calling for both phones in return for renewing my 3 year commitment. The period for this freebie varies from 1 to 6 months, depending on the CSR.

But HUPs are quoted as every 2 years - they told me that to get annual HUPs I'd have to move to the ReMax national plan (which would have the effect of eliminating the per-second billing and raising the second phone charge to $15 from $10 - and I'd lose the $100/month LD freebie . . . .

What I'd like from them these days is Annual HUP and free texting . . . I have to carry a second phone I have that has unlimited texting compliments of a corporate plan the SIM is on - it's is a Cingular (US) plan the people I work for have - no speech, just SMS texting.

[rockafeller]

I have all that plus Voicemail and per second billing for about $32 taxes/fees included...

lucky indeed!! i tried calling again this morning... i was like trying for the voice mail again but then they told me no and go to fido... hmm

[a_y3n]

I was with rogers for 4 years and was able to get the following for 2 phones. One phone is only 1 yr into contract, while the other phone is only a few months in the contract. I got all this during my first call and I spoke really nicely to the csr. I told her that bell offered me a better plan because of other services I had with them and after my brother lost his phone bell offered him a free phone as well. The CSR told me that she would be able to give him a free phone and a better plan if we stayed with them and I got suckered in =p

Retentions Plan--> $32.72 after taxes (SAF incl)
250 day time minutes
Unlimited evenings and weekends starting from 6pm
Unlimited incoming calls
CID/VM/CW
125 texts
100 LD minutes
6 Months Unlimited Local Calls
Free W580i

[dacosta57]

Ok, so I settled on the following plan:

250 Daytime
Evenings and Weekends at 6
Unlimited Rogers to Rogers
Call Display with Name Display
Voicemail
Who Called
Mobile Backup
125 Sent Text Messages

For $21 + SAF + 911 - $3 for Rogers bundling
So my total is something like $28.75 a month. Could I have done better?

[shopper-X]

nooby question..
i signed a contract about 2 1/2 years ago.. so the contract expires in 1/2 a year. i called a few days ago and the csr (not too smart ) told me that i have to wait until the contract expires before i can do any changes. is that true? or i was unlucky and should try again to get a new plan that will replace my current one?

Before you get flamed, read the first post.
Call and say cancel to the auto attendant. When you get a retentions rep ask how much it would be to cancel to open the conversation and when asked why you want to know say that [insert competitor name here] is offering Plan A at X dollars and that would save you money even with the cancellation fee's.

If you do not get a great plan say you want to think about it. At this point you can say please add these notes to my file and I'll call back or just let it be and try again later.

Good Luck.

[Lulz]

Ok, so I settled on the following plan:

250 Daytime
Evenings and Weekends at 6
Unlimited Rogers to Rogers
Call Display with Name Display
Voicemail
Who Called
Mobile Backup
125 Sent Text Messages

For $21 + SAF + 911 - $3 for Rogers bundling
So my total is something like $28.75 a month. Could I have done better?


Yes you could totally do it better. You can squeeze another $10 credit in there and end up paying $18.75 with taxes and SAF in.

[expergo]

Yes you could totally do it better. You can squeeze another $10 credit in there and end up paying $18.75 with taxes and SAF in.

Honestly, that's a really good plan as it is. To say to him that he could "totally" do it better, isn't a fair statement, as probably a very very small percentage of people have a better plan than that.

[Lulz]

Honestly, that's a really good plan as it is. To say to him that he could "totally" do it better, isn't a fair statement, as probably a very very small percentage of people have a better plan than that.

my reply was sarcastic because few replies below, i mentioned that what we "think" is irrelevant as it totally depends on your situation and how good the rep is (regarding people who ask: "do you think i could get xyz plan for only zyx amount of money???")

[dacosta57]

While I definately understand that the opinion of other users can lack relevance to individual situations, I'm pretty sure the forum itself is intended as a place for discussion and the spread of information. As such, it definately helps to know whats available to you when calling Rogers and looking for a renewal, even if individual results do vary. Thanks for the feedback expergo, much appreciated

[kornstar369]

i know you guys have been talking about being current customers and getting great deals - any suggestions for new commers such as myself? i know i will be armed with details from other plans from competitors - any other ideas?
tnx in advance

[Lulz]

i know you guys have been talking about being current customers and getting great deals - any suggestions for new commers such as myself? i know i will be armed with details from other plans from competitors - any other ideas?
tnx in advance

just keep calling and beg
call everyday since they cant red flag your account since u dont have 1

[commerce guy]

Called five times and finally got a somewhat better deal:

$20
200 day time
unlimted after 8pm
call display
R2R
unlimited incoming
500 text with 50 MMS

2 year contract.

The phone is so expensive! W580i is $64 and W810i is $94!!! (even more expensive than a newer phone)

I guess it's because I just took over my aunt's plan

Also, just to remind RFDers if you even want to take over somebody's plan, remember to ask when the contract ends because I think they do automatically renew for 2/3 years for you! That was what happened to me. My aunt took over the plan from somebody because the plan supposed to be ending in June 08, then I took over my aunt's plan in late May, call in and thought my plan is ending but the rep said my contract ends in 2010! I was totally shocked! But I did manage to complain and call a few times and finally settle with this plan... could be better and ask for early evening but the rep didn't budge...

Is R2R includes Rogers home phone or just wireless? and is it only for my local area or national?

[Mendesb]

i know you guys have been talking about being current customers and getting great deals - any suggestions for new commers such as myself? i know i will be armed with details from other plans from competitors - any other ideas?
tnx in advance

email me.

[Mendesb]

Yes you could totally do it better. You can squeeze another $10 credit in there and end up paying $18.75 with taxes and SAF in.

my reply was sarcastic because few replies below, i mentioned that what we "think" is irrelevant as it totally depends on your situation and how good the rep is (regarding people who ask: "do you think i could get xyz plan for only zyx amount of money???")

I have it. So its possible. Worth a fair bit. will be selling it soon :)

[ninjafrompond]

I completely didn't pay attention to the plan offered to me, if I had to sign another three year contract. Does anyone know if this is what the catch was?


On another note, the guy asked what kind of phone I would want a discount on. I said I'd call later. Then, I mentioned the iPhone, and he said to maybe just wait until then if I really wanted it.


Free iPhones in the air perhaps? The Pearls seem to be more expensive than them anyway, I wouldn't see why not.

[locodawg]

Free iPhones in the air perhaps? The Pearls seem to be more expensive than them anyway, I wouldn't see why not.

I seriously doubt they will start discounts on those right away .... plus i am sure they are going to make you sign a data package if you dont already have one ...

of course this is all imo what rogers would do

[locodawg]

Is R2R includes Rogers home phone or just wireless? and is it only for my local area or national?

from what rogers told me its just wireless and only local area, I think when they say Network calling they mean home phone and national wide

[mdua]

I have a question for those of you who have called many times...how long do you guys wait before u call back? because they know the dates u call

[weebg]

Limit yourself to once a day at most. I've called back twice in one day, and on the second time, the CSR mentioned that I called that day already. Needless to say, I didn't get anything better from that CSR.

I have a question for those of you who have called many times...how long do you guys wait before u call back? because they know the dates u call

[fishlord]

I have it. So its possible. Worth a fair bit. will be selling it soon :)

Worth $10 a month...

[zx080]

any one know the new rogers customer relations department's direct #? I believe the # has changed.

[vaderschariot]

Called today, settled for this :

3 yr renew
450 daytime
Unltd Weekends/Evening 6pm
Call ID/ Voicemail
125 text

$31+SAF+911 - 15% bundle

Crappy compared to some on here...

[yyz2hkg]

It's been mentioned a few times now that the 1-888-936-7283 no longer works and just number goes to the 1-888-ROGERS-1 (1-888-764-3771) number. I think it's been 2-3 weeks now since the number was decommissioned.

any one know the new rogers customer relations department's direct #? I believe the # has changed.



HERE ya go...I thought I saw it back a dozen pages back.

[floe]

don't you guys wanna wait a couple of weeks and see what kind of plans they offer the new iphone on before signing your soul away ?

[vorthex]

Hey guys, I need some HELP!!!

I called Rogers, and said "Cancel my phone" I got customer service, and I basically explained that I would like my plan changed because I feel I've been paying too much etc etc.

Did I do wrong? Was I suppose to say Cancel my phone once I started talking to customer service?

Can someone please help me out here step by step how to talk to them once I get customer service on the phone?

[bwrocks]

1) Call Rogers @ 1-877-764-3772

2) Wait for the automated menu. It will ask if you want service in French.

3) Then say "cancel my phone" when the automated lady asks what she can help you with

4) You'll be put direct with the Customer Service retentions department

5) Tell them whatever reason you need to renegotiate contract and off you go. Make sure you know what exactly what's wrong with your plan (missing a feature, too expensive, etc)

6) Even if they offer you a good deal don't take it immediately. Ask them to put the notes in your account and you'll think about it.

7) Call every couple days or so to make it look like you're thinking offers over

8) Don't be afraid to ask "is that the absolute best you can do?" and don't be afraid to hang up and call again in a couple days.

FINALLY: NEVER quote someone else's plan because they deal with your plans on a individual basis.

[flexwong]

Called today, settled for this :

3 yr renew
450 daytime
Unltd Weekends/Evening 6pm
Call ID/ Voicemail
125 text

$31+SAF+911 - 15% bundle

Crappy compared to some on here...

that's not crappy. did you make a mistake and put 450 instead of 250?? because 450 daytime minutes is VERY good. and the price is good as well.

[Lulz]

that's not crappy. did you make a mistake and put 450 instead of 250?? because 450 daytime minutes is VERY good. and the price is good as well.

+1. its not crappy

keep in mind that they are giving you caller id voice mail and 125 texts for free...it's like a $11 discount because you dont have to get $11 value pack anymore

[vaderschariot]

my old plan had 450 daytime , the rep suggested I keep the plan but gave a $15 credit if I signed another 3 years

Used to pay $45+SAF+911/month
450 daytime
Unltd Weekend/Evening
Call ID/Voicemail

$45 + $6 text - $15 credit = $36 + SAF + 911 - 15% bundle

Good to know I got something decent, I figured it was crap because no R2R or free incoming and people on here have got R2R, 250 daytime, evening/weekend, call id, voicemail, 125 text for $20+SAF+911????

[brownman87]

Honestly, that's a really good plan as it is. To say to him that he could "totally" do it better, isn't a fair statement, as probably a very very small percentage of people have a better plan than that.

my reply was sarcastic because few replies below, i mentioned that what we "think" is irrelevant as it totally depends on your situation and how good the rep is (regarding people who ask: "do you think i could get xyz plan for only zyx amount of money???")

While I definately understand that the opinion of other users can lack relevance to individual situations, I'm pretty sure the forum itself is intended as a place for discussion and the spread of information. As such, it definately helps to know whats available to you when calling Rogers and looking for a renewal, even if individual results do vary. Thanks for the feedback expergo, much appreciated


As dacosta mentioned, this forum exists for the opinion of others.. what the dude asked when he said "could I have done better"? he was just asking for an opinion, one should not be sarcastic to a newbie, come on...

i think you are getting far too carried away with these rogers deals, i hope you dont do this in real life, you are gonna lose a lot of friends and the great retention plan that you score wudnt be of use to you at all, and in the end you are just gonna have to be using prepaid or even worse a payphone

" mentioned that what we "think" is irrelevant as it totally depends on your situation" <<< LOL.. im sorry do you dictate this thread or sumthing...

your should chill out and take a break from RDF, and chek it like once a day or every 2 days.
lol. Jun 17th, 2008, 04:16 AM <<<< :O 4:16 AM lol...


anyway enuff with the sarcasm, i get that ur trying to help ppl, but he is a newbie...

and i hope u didnt get offended or anything

[Matrx]

my old plan had 450 daytime , the rep suggested I keep the plan but gave a $15 credit if I signed another 3 years

Used to pay $45+SAF+911/month
450 daytime
Unltd Weekend/Evening
Call ID/Voicemail

$45 + $6 text - $15 credit = $36 + SAF + 911 - 15% bundle

Good to know I got something decent, I figured it was crap because no R2R or free incoming and people on here have got R2R, 250 daytime, evening/weekend, call id, voicemail, 125 text for $20+SAF+911????

450 daytime is good. :)

[Lulz]

brownman87, i told him that it's irrelevant what we think, because he still will be in hands of reps.

the fact is that if people say: "yes i think you can" or "not i don't think you can pull that off" will mean nothing.
He still has to call retentions and try.

I am not offended, I was joking. I don't know why you took it so seriously and tell me to get a break.


As a side note, where did you see that I posted on this thread at 4:16AM???

[brownman87]

LMAO.. u confirmed my statement... u lurk around this forum too much..

look at the fast reply..
i waited just to get ur reply to see if u wud reply within an hour or so....

do u like subscribe to this thread on ur handset or sumthing.:D
ur pure jokez


and p.s. you can chek wut times one posts beside ur name, and it says 4:16 one time for u.... lol, it just shows ur too preoccupied with RDF for anything else.
i understand u wana help ppl and all, but dont u think urself ur getting addicted to this, and the power of the keyboard is corrupting u(like the quote, "power corrupts"), and making u seem like a mean person than you probably are.

[Lulz]

LMAO.. u confirmed my statement... u lurk around this forum too much..

look at the fast reply..
i waited just to get ur reply to see if u wud reply within an hour or so....

do u like subscribe to this thread on ur handset or sumthing.:D
ur pure jokez


and p.s. you can chek wut times one posts beside ur name, and it says 4:16 one time for u.... lol, it just shows ur too preoccupied with RDF for anything else.
i understand u wana help ppl and all, but dont u think urself ur getting addicted to this, and the power of the keyboard is corrupting u(like the quote, "power corrupts"), and making u seem like a mean person than you probably are.

Yes I do have subscription to this thread.
Everytime somebody posts a reply, I get an instant e-mail about it.
If I am near comp, I check it within 10 minutes.
It helps keeping track of what threads I posted in.

And your time settings are off.
I did not post in this thread at 4:16 AM

Perhaps you mean 12:16 AM?
http://i26.tinypic.com/2qn5tlj.jpg

Fix your forum time settings. Right now the time is 9:55 PM of Tuesday June 17. Does it show that this reply you are reading now was posted on 9:55 PM or 1:55 AM?

[Phikshin]

Called yesterday. They offered me :

250 daytime
Unltd Evenings and weekends at 8
Caller ID
Voicemail
100 Long distance
Rogers to Rogers
Unltd Incoming

20$+saf+911

Going to try and call back today and see if they'll do evening and weekends at 6 or give me a free phone.

[Lulz]

Called yesterday. They offered me :

250 daytime
Unltd Evenings and weekends at 8
Caller ID
Voicemail
100 Long distance

20$+saf+911

Going to try and call back today and see if they'll do evening and weekends at 6 or give me a free phone.

dont choose either.

you are entitled to a free phone (or i should subsidized phone) so why should you give that up?

it's reallly really easy bumping from 8PM to 6PM....it doesn't really take much luck to get it, so don't go "give me 6PM or give me Hardware Upgrade"

do this:
call and say that you are really dissatisfied with 8PM and tell them that most of your calls will be after 6PM because thats when ALL of your friends evenings start and you can't wait until 8PM to strart making calls as it would defeat the purpose of having a cell phone.

when you get it added, ask them for free or cheap phone.
you are already signing a 3 year contract, why would you NOT take a phone? even if you already have a phone, you could get free sony ericsson w810 and sell it for $150 easily the next day

[Phikshin]

dont choose either.

you are entitled to a free phone (or i should subsidized phone) so why should you give that up?

it's reallly really easy bumping from 8PM to 6PM....it doesn't really take much luck to get it, so don't go "give me 6PM or give me Hardware Upgrade"

do this:
call and say that you are really dissatisfied with 8PM and tell them that most of your calls will be after 6PM because thats when ALL of your friends evenings start and you can't wait until 8PM to strart making calls as it would defeat the purpose of having a cell phone.

when you get it added, ask them for free or cheap phone.
you are already signing a 3 year contract, why would you NOT take a phone? even if you already have a phone, you could get free sony ericsson w810 and sell it for $150 easily the next day


Well I was trying to get 6pm yesterday from the guy and he just would not do it. And Im eligible for an upgrade. Why would I be signing a 3 year contract? The guy never told me I was going to be signing a contract he just said he was adjusting my plan. lol. So if they put me back on a 3 year contract I'll be like wtf I wasnt told. My gf works for Rogers too, so whenever shes able to finalize her discount on phone plans I'll just put it under her acct so I can get the discount.

[flexwong]

Well I was trying to get 6pm yesterday from the guy and he just would not do it. And Im eligible for an upgrade. Why would I be signing a 3 year contract? The guy never told me I was going to be signing a contract he just said he was adjusting my plan. lol. So if they put me back on a 3 year contract I'll be like wtf I wasnt told. My gf works for Rogers too, so whenever shes able to finalize her discount on phone plans I'll just put it under her acct so I can get the discount.

you must sign a new contract with all HUP. cheers.

[Lulz]

the guy didn't say you are going to have to sign a 3 year deal?

that's strange, usually all retention deals require 1/2/3 year deals.
do you have a rogers.com account?

if yes, you can check when ur contract expires

[Phikshin]

the guy didn't say you are going to have to sign a 3 year deal?

that's strange, usually all retention deals require 1/2/3 year deals.
do you have a rogers.com account?

if yes, you can check when ur contract expires

Yes I do. I haven't accepted the deal yet. I told him Id think about it. He never said anything about having to resign a contract though. If he did I would have been like well I want to get a discount on a phone and use my upgrade. So I could get a cheap phone and sell it.

[Rdub]

Hey guys, sorry if this is a rehashed question, but I'm about 2 years into a contract with Rogers and I'd like to try for a retention plan, but I might be leaving the country in a few months, so I'd really rather not sign a new 2/3 year agreement at this point... Can I still get a retention plan without a renewal?

Thanks!

[kornstar369]

how does this sound? Should i go with it?

$25 a month
250 day
6pm evening/weekend
caller id
conf call
call waitiing
R2R unlimited
voicemail

[Lulz]

Hey guys, sorry if this is a rehashed question, but I'm about 2 years into a contract with Rogers and I'd like to try for a retention plan, but I might be leaving the country in a few months, so I'd really rather not sign a new 2/3 year agreement at this point... Can I still get a retention plan without a renewal?

Thanks!
It's very rare when you get retention deal. Really Really rare.
Are you leaving the country forever? Because if you are leaving the country for good, it wouldn't matter if you have 2 years left or 3 years left on contract, the Early Termination Fee would still be $400


how does this sound? Should i go with it?

$25 a month
250 day
6pm evening/weekend
caller id
conf call
call waitiing
R2R unlimited
voicemail

Yes it's very good.
Some people have all that for $20 + SAF + Tax....unlike yours at $25, but to answer your original question: yes its very good plan

[ranarajan]

dont choose either.

you are entitled to a free phone (or i should subsidized phone) so why should you give that up?

it's reallly really easy bumping from 8PM to 6PM....it doesn't really take much luck to get it, so don't go "give me 6PM or give me Hardware Upgrade"

do this:
call and say that you are really dissatisfied with 8PM and tell them that most of your calls will be after 6PM because thats when ALL of your friends evenings start and you can't wait until 8PM to strart making calls as it would defeat the purpose of having a cell phone.

when you get it added, ask them for free or cheap phone.
you are already signing a 3 year contract, why would you NOT take a phone? even if you already have a phone, you could get free sony ericsson w810 and sell it for $150 easily the next day

really good advice
no one cudve said it better
and on the side note...

yu say ur plan is 20 bucks correct? i guess the 250 anytime...free from8, and cid...

okay to add r2r, that 5 bucks credit..
incoming is a 10 dollar credit
ur 500 text is a 5 dollar credit
that is like 20 bucks of credits right there.
im surprised u got voicemail added to it...
i wudnt b too surprised if u eventually get the 6pm, but ur account gets audited.

[megardi]

do you have a rogers.com account?

if yes, you can check when ur contract expires

Hey lulz... first of all, thanks for all the help you've been providing on this thread. It's so big at this point, it basically needs a full-time moderator! :)

Just a quick question.. you mentioned being able to check when a wireless contract expires? Sorry of this is an obvious question, but how would I go about doing that?! Thanks again..

[willyxjai]

dont choose either.

you are entitled to a free phone (or i should subsidized phone) so why should you give that up?

it's reallly really easy bumping from 8PM to 6PM....it doesn't really take much luck to get it, so don't go "give me 6PM or give me Hardware Upgrade"

do this:
call and say that you are really dissatisfied with 8PM and tell them that most of your calls will be after 6PM because thats when ALL of your friends evenings start and you can't wait until 8PM to strart making calls as it would defeat the purpose of having a cell phone.

when you get it added, ask them for free or cheap phone.
you are already signing a 3 year contract, why would you NOT take a phone? even if you already have a phone, you could get free sony ericsson w810 and sell it for $150 easily the next day

$150 for a w810??
Is it even worth that much, where can i possibly sell it?

[Phikshin]

really good advice
no one cudve said it better
and on the side note...

yu say ur plan is 20 bucks correct? i guess the 250 anytime...free from8, and cid...

okay to add r2r, that 5 bucks credit..
incoming is a 10 dollar credit
ur 500 text is a 5 dollar credit
that is like 20 bucks of credits right there.
im surprised u got voicemail added to it...
i wudnt b too surprised if u eventually get the 6pm, but ur account gets audited.

I dont have 500 text. I pay an extra 10$ for 2500 text and an extra 2$ for name display. I get

Callerid, Voicemail, 100 LD, R2R, Incoming, 250 minutes, and Ultd after 8.

And whatever. In just over a year I've put about 2000$ into the company so

[mingcourt]

i originally had:

$20/month for

250 daytime minutes
100 ld
callerid
voicemail
unlimited after 8
30 text msgs

then i said something about being a customer for rogers for so long... that i am loyal... getting their phone, cable and wireless services... its a little give and take... i was hoping to get a free phone.. but the rep offered $5 credit each month instead. so turns out to be $15 + saf + taxes

so im gonna try and get a better hardware upgrade when i call in again... i'll prob just get one and re-sell it. what do you guys suggest is a good phone to re-sell?

[Freckle Daddy]

I dont have 500 text. I pay an extra 10$ for 2500 text and an extra 2$ for name display. I get

Callerid, Voicemail, 100 LD, R2R, Incoming, 250 minutes, and Ultd after 8.

And whatever. In just over a year I've put about 2000$ into the company so

I believe name display is included with the base caller id. I had a credit for caller id with my retentions plan. I called last week and spoker to a regular csr and asked if I should be getting name display included with the caller id. He said he'll try to change credit, but there's a chance that the credit was 'connected' to the regular caller id so I may lose that credit if he changes it, but he assured me he could change it back if that happened.

Long winded story short, call and ask for the name display to be part of the caller id. Two bucks/month is better in your pocket than theirs.

fd

[Mad.Whack]

Just off the press
iPhone data UNLIMITED data plan = 30$ with qualifying voice plan.
45$ for corporate users
No word on qualifying voice plans.

Bravo rogers, bravo! (not sarcasm)

(taken from Howardforums)

BREAKING NEWS!

I'M RELEASING THE INFO YOU'VE ALL BEEN WAITING FOR! Join my iPhone group on facebook: http://www.facebook.com/group.php?gid=25794256076

***Confidential Rogers Information. For Internal Distribution Only.***

Rogers and Apple today announced that the iPhone 3G will be available in Canada on July 11. iPhone 3G combines three products into one small, lightweight device: a revolutionary mobile phone, a widescreen iPod, and it puts the Internet in your pocket with the best e-mail, web browsing, search and maps applications ever on a mobile phone.

The new version of the iPhone harnesses the power of Rogers's broad and powerful 3G mobile broadband network, which offers 3G mobile phones download speeds of up to 1.4 Mbps.

Key Device Features:

Operates on Wi-Fi, EDGE, and 3G networks
New enterprise e-mail capability with support for Microsoft Exchange ActiveSync
New iPhone software development kit (SDK) to support new innovative applications

New Activation Process and Return Policy:
The iPhone 3G will be activated at point of sale when the device is purchased, in store. The Fido grace period will change from 15 days to 30 days and will require the device to be returned to place of purchase before service is cancelled. The 30-day Rogers grace period will remain unchanged with the exception of no limits being imposed for voice or data usage.

Pricing and Plans
Device Pricing:
$199 8GB and $299 16GB for new activations and qualified upgrades with existing 2 or 3-year agreements.

Data Plans and Pricing:
The iPhone 3G will be activated on existing Rogers and Fido voice rate plans, but new data plans have been created for the 3G device.

All iPhone 3G customers are required to have one of the new data plans and qualifying voice plan.
Customers intending to use the iPhone 3G for access to corporate e-mail, business applications, or access to corporate intranet are required to activate with Enterprise Data Plan for iPhone.
SUP service discounts for both voice and data plans will apply to iPhone 3G.
RAC service discounts for voice and data will apply to iPhone 3G, when on a qualifying data plan.
Ambassadors will not get a discount on device purchase for iPhone 3G.
Data Pricing will be as follows:

Consumer Data Plan (must be added to qualified voice plan):
$30 - Unlimited Data (E-mail/Web), includes Visual Voicemail when subscribed to any voicemail service.

Enterprise Data Plan (must be added to qualified voice plan):
$45 – Unlimited Data with personal and corporate e-mail, web, includes Visual Voicemail when subscribed to any voicemail service.

Upgrade Eligibility and Qualified Upgrade Pricing
Upgrade eligibility will be determined based on standard upgrade eligibility rules. Customers must be upgrade eligible to receive the qualified upgrade pricing. However, not all customers will be qualified upgrades. Rogers has not determined the price of the 3G device for non-qualified upgrades.

All customers will be required to sign a 3-year agreement. There will not be a "no commitment" price or a 2-year agreement for the iPhone 3G.

Activation Process
The new 3G device will be activated in store in Rogers, Fido and Apple stores. Customers must accept Rogers and Apple terms of service, sign a 3-year agreement, and select the data plan for the iPhone 3G before leaving the store. A short tether process to unbrick the 3G device will be performed in all Rogers and Fido stores (tether cords will be provided). Apple stores will also perform this tether process, however in the event that a customer's device is not tethered in the Apple store, their device will be inoperable until they get home and tether through iTunes. Prepaid will not be allowed on the iPhone 3G device.

RAC tools, including TOE and Salescentral have been modified to allow agents to enter customer's information, select rate plans and data plans, device price (if applicable) and output a document that will allow store reps to quickly access the customer's information and save time for data entry in the activation process.

Compensation
Because the 3G device will only be activated in store, compensation for the 3G device will be BAU. RAC reps will receive compensation for upgrades and new activations with a 3-year agreement.

Purchase Limit
The device purchase limit will be three (3) per customer for iPhone 3G in Rogers and Fido stores.

Direct Fulfillment
The DFU tool will be available at launch at RAC for iPhone 3Gs. Customers will be required to pay for the device when the order is placed and the phone will be shipped to the store in the customer's name for pickup.

Return Policy
The return policy for Fido iPhone 3G is changing from 15 days to 30 days for both Apple and Fido stores. The 30-day Rogers grace period will remain unchanged with the exception of no limits being imposed for voice or data usage.

To cancel service within the first 30 days, the customer must return their equipment to the place of purchase (no exceptions).
If the customer cancels service after 30 days, they will be charged the ECF and DECF. The customer is not required to return the device to cancel after 30 days.

Merchandising/Marketing

3G demos will be pulled from stock when they arrive following launch process for display devices.
Video loop content will be pushed to stores when it is available.
The following merchandising elements will be in stores for launch:

Rate brochure and display rate card
22 x 28 poster
Window banner

Training

Device training, including features and functionality, will be available via Library and Fidoversity by 6/30.
Training for all representatives will begin no later than 7/1.
Launch preparedness training, including last minute details, will be conducted the week of launch (if needed) by team leaders.
Communications/Library
All iPhone-related communications, inclusive of training announcements, will be posted to Library. Search on keyword "iPhone 3G" to locate.

Launch Plans
Support logistics for launch day will be available:

Letters will be sent to all landlords under VP/GM signature for advance notice of store hours, crowds expected, possible parking issues, etc.
Security will be provided for locations requesting armed police or unarmed, uniformed guards.
Manager checklists will be provided to support managers to set expectations and help them be prepared to complete all required actions.
Documents will be posted on TGP to let managers know when to expect delivery of launch support materials.
Job descriptions for key launch day functions will be provided for: Back Office Manager, Crowd Manager, Greeter, Product Demonstrator, and Security Support.

***Confidential Rogers Information. For Internal Distribution Only.***

This is the info given to me. As always, nothing is official until it's released publicly. But it all looks good! This source has been 100% correct every single time thus far.

[ppthomas]

wow good job ....so lets wait for the day

[willyxjai]

Just one quick question, my 3 year contract is coming to its end in a couple of months. Now my question is can I call in now and hope to get one of those better deals other than the one I have now?

Thanks.

[crazybear]

Fake memo
http://www.appleinsider.com/blogs/iphone/08/06/19/fake_rogers_canada_iphone_memo_making_the_rounds.h tml

Just off the press
iPhone data UNLIMITED data plan = 30$ with qualifying voice plan.
45$ for corporate users
No word on qualifying voice plans.

Bravo rogers, bravo! (not sarcasm)

(taken from Howardforums)

[Benlehot]

did the phone # change?

I just tried to call and it doesn't seem to be the retention dept

[shwinn]

try calling 611 and saying cancel you wireless services.

[Freckle Daddy]

Just one quick question, my 3 year contract is coming to its end in a couple of months. Now my question is can I call in now and hope to get one of those better deals other than the one I have now?

Thanks.


I started calling in and asking about plans a couple months before my contract expires. This way when they tell you there's a fee for cancelling early you can tell them you actually want to cancel the day your contract expires. Get sent to retentions and start negotiating. Plus if things don't go well you'll have plenty of time to think about it. fd

[Benlehot]

when I call 611, I have to choose between 4 options.... :S

maybe the system changed for the customers in the province of quebec

I called maybe 1 year ago and it was perfect

[Lulz]

Just one quick question, my 3 year contract is coming to its end in a couple of months. Now my question is can I call in now and hope to get one of those better deals other than the one I have now?

Thanks.

Considering the fact that some people call with more than 2 years remaining into contract and get better deals, yes you could and should call in and mention good deals other providers are offering.

[Phikshin]

Just one quick question, my 3 year contract is coming to its end in a couple of months. Now my question is can I call in now and hope to get one of those better deals other than the one I have now?

Thanks.


You should be able to easily get a good deal and probably a nice GOOD new phone.

On a side note I wasn't going to have to resign my contract but I called in and renegotiated so I will be resigning. Oh well there giving me a good good deal on a phone. 1 more call to make to try and get the stupid administration fee waived. Now im getting:


250 daytime
Unltd Evenings and weekends at 8
Caller ID
Voicemail
2500 Text messages
Rogers to Rogers
Unltd Incoming

20$+saf+911

Btw I am only 1 year into my contract as I did an upgrade last June and was able to get that.

[4gen_accord]

omg...approaching 1000 pages.

Can someone summarize this thread...lol

[Lulz]

omg...approaching 1000 pages.

Can someone summarize this thread...lol

summary of this thread:

There's always some guy out there who pays less than you. Always.

[bellboy26]

omg...approaching 1000 pages.

Can someone summarize this thread...lol

read the 1st post /

[skyrink]

If RFD has a "Hall of Fame" for the THREAD that is the most popular, most useful, saves the most money, causes the most rejection, saved as a favourite the most, members that have spent the most time on reading and writing, receives the most stupid questions, causes a company to lose the most money and customers, helps the site get the most counters, caused a retention department to change phone numbers b/c theyve been receiving too many calls from guys/gals alike, be the first to reach 1000 pages, benefited the most people to get the best freakin plan possible, the best example of co-operation for the good of everyone, causes people to lie the most, and causes the most people to be happy when successful.......it would be this thread right here.

Congrats to whoever started this thread:!::!::!:

[YnD]

summary of this thread:

There's always some guy out there who pays less than you. Always.

Well not unless your company is paying your entire cell bill which would mean paying nothing.
:)

[Lulz]

Well not unless your company is paying your entire cell bill which would mean paying nothing.
:)

There will always be someone to whom the company pays more. Always

[willyxjai]

You should be able to easily get a good deal and probably a nice GOOD new phone.

On a side note I wasn't going to have to resign my contract but I called in and renegotiated so I will be resigning. Oh well there giving me a good good deal on a phone. 1 more call to make to try and get the stupid administration fee waived. Now im getting:


250 daytime
Unltd Evenings and weekends at 8
Caller ID
Voicemail
2500 Text messages
Rogers to Rogers
Unltd Incoming

20$+saf+911

Btw I am only 1 year into my contract as I did an upgrade last June and was able to get that.

Thanks, I'll definitely give it a try sometime this week.

[levitron]

Fake memo
http://www.appleinsider.com/blogs/iphone/08/06/19/fake_rogers_canada_iphone_memo_making_the_rounds.h tml

That link doesn't say anything about the memo being fake.

[JustinZ]

That link doesn't say anything about the memo being fake.

It should be noted that memo looks a lot like an AT&T Mobility document on the matter with all AT&T references replaced with those applicable to Rogers Wireless and its partners and services. Readers can compare the original document (below) with the one making the rounds.

.

[vorthex]

1) Call Rogers @ 1-877-764-3772

2) Wait for the automated menu. It will ask if you want service in French.

3) Then say "cancel my phone" when the automated lady asks what she can help you with

4) You'll be put direct with the Customer Service retentions department

5) Tell them whatever reason you need to renegotiate contract and off you go. Make sure you know what exactly what's wrong with your plan (missing a feature, too expensive, etc)

6) Even if they offer you a good deal don't take it immediately. Ask them to put the notes in your account and you'll think about it.

7) Call every couple days or so to make it look like you're thinking offers over

8) Don't be afraid to ask "is that the absolute best you can do?" and don't be afraid to hang up and call again in a couple days.

FINALLY: NEVER quote someone else's plan because they deal with your plans on a individual basis.


Well, are you saying I should say "I want to renegociate my contract" and then the customer service guy will send me to another one?

[brownman87]

If RFD has a "Hall of Fame" for the THREAD that is the most popular, most useful, saves the most money, causes the most rejection, saved as a favourite the most, members that have spent the most time on reading and writing, receives the most stupid questions, causes a company to lose the most money and customers, helps the site get the most counters, caused a retention department to change phone numbers b/c theyve been receiving too many calls from guys/gals alike, be the first to reach 1000 pages, benefited the most people to get the best freakin plan possible, the best example of co-operation for the good of everyone, causes people to lie the most, and causes the most people to be happy when successful.......it would be this thread right here.

Congrats to whoever started this thread:!::!::!:


LMAO ...HAHHAHA

WELL SAID.

[Freckle Daddy]

Well, are you saying I should say "I want to renegociate my contract" and then the customer service guy will send me to another one?

From my experience, when I've said 'cancel my service' to the automated lady I always just get a regular csr. Then I tell them they'd I'd like to cancel and they'll put me through to retentions. The first time I was put through I said something like 'Hi, I'm just calling to cancel my cell phone service.' The Cx asked me why. 'I've found that I'm paying too much for my service, and I've found a few other deals at other providers.' Then they ask you what you were looking for.

I've found that the best way depending on who you get because you didn't start off by asking for stuff.

If you're calling retentions back to negotiate an offer they gave you, just tell the first person you talk to that. They'll see that there's an offer on your account and put you through.

Thats how it went for me atleast.


fd

[Rx-87]

I'm curious to ask, as it does tie in with Rogers Retentions.

Is there a way to waive the system access start up fees for a "new phone"?

Because according to Rogers retention, its $29.99 for sale the W580 but its like $40 for the system start up bullsh$t.

making the total $64.99 + tax.

The rep said they can't do anything about that, regardless of term contract and what not.

[Freckle Daddy]

I'm curious to ask, as it does tie in with Rogers Retentions.

Is there a way to waive the system access start up fees for a "new phone"?

Because according to Rogers retention, its $29.99 for sale the W580 but its like $40 for the system start up bullsh$t.

making the total $64.99 + tax.

The rep said they can't do anything about that, regardless of term contract and what not.

If you're talking the $35 initiation/activation fee, then yes you can get that waved. I got it waved for 2 phones at the same time. There was some sort of 'winter bonus promotion' letter that someone posted on here awhile ago, and just quoted that and said I got one in the mail. They didn't even look it up or anything, they just said ok.

fd

[aingaran]

That link doesn't say anything about the memo being fake.

Just look at the file name of the page.

[Beradon]

causes a company to lose the most money and customers, helps the site get the most counters, caused a retention department to change phone numbers b/c theyve been receiving too many calls from guys/gals alike, But through all this Robbers is still making money hand over fist.

[confused]

There will always be someone to whom the company pays more. Always

what's your plan like?

[Lulz]

what's your plan like?

It's an OK plan but definetely not what I really wanted.

To sum it up:

250+100 daytime minutes
E/W at 6PM
Rogers 2 Rogers
$11 Value pack (the new one that includes text messaging)
SAF
911 Fee

With all taxes and SAF fees, I pay $32

[bubble.tea]

^ JEEZ.....all that YAPPING you do in this thread....I thought you would've had the top3 best plans of ANY RFDer :D.

[tempta]

show offs :( i cant sign another plan till 2 years from now ... sigh

[jwei]

whatever happened to AFE?

[Matrx]

^ JEEZ.....all that YAPPING you do in this thread....I thought you would've had the top3 best plans of ANY RFDer :D.

Care to disclose yours? :D

[sschopra]

Well I had a nice long conversation with rogers... ended up being relatively happy with my deal... Keep in Mind I have 5 services with rogers...3 cell phones, internet, and cable TV

Cell Phones x 3 - each plan
$20 + SAF + 911
250 daytime
U/L Evening and Weekend after 6
Unlimited Incoming
125 Text Messages
Free Blackberry Pearl 3 years, Free Krazer x 2 on 2 years

Internet - The Medium Package
-20% discount (I told them I was switching to Ancana)
26.13 + tax

TV (Told them I was switching to Bell)
Ultimate VIP Package with Free PVR x 2 years
$42.99

My entire bill with 3 phones including tax is about 165.. then subtract a 15% bundle discount.. for having so many services

I was happy.. 1 phone call.. even if others have done better... I was more than satisfied

[pakimd]

i wanted to ask...ive had pay as u go with rogers for over a year and a half...is there a chance if i call them and i could get a good plan....plus what can i say if i even do have a chance...ive never called them before...so i wanted to know...i hope some one can help me on this...

[miken007]

I am currently with bell n my contract is bout to expire soon. currently i'm getting 200min airtime, 100 long distance within canada, caller id, voicemail, call forwarding, callwaiting, unlimited txt msging, and no system access fee.

now... i wanna switch to rogers since bell phones SUCK! is there anyways to get a deal similar to mine (hopefully a bit cheaper) as a new customer with rogers?

please advice.

Thanks

[miken007]

oh i forgot to mention the total bill... it's $45

[MaDgamEr]

then subtract a 15% bundle discount.. for having so many services
Just be aware that the 15% off discount is pre tax, pre fees (saf, etc) and ONLY applicable to base plans. So if you have a base plan for $20, and then an $20 vision pack, the 15% only comes off the base plan. What makes things even more interesting, is that if you have credits on your wireless account, they're almost always applied towards the base plan... So, $20 -$15 becomes $5... and the 15% would come off the remaining $5 of the base plan while your $20 value pack goes on at the full $20.

Just something to keep in mind.

[kcorscadden]

I am currently with bell n my contract is bout to expire soon. currently i'm getting 200min airtime, 100 long distance within canada, caller id, voicemail, call forwarding, callwaiting, unlimited txt msging, and no system access fee.

now... i wanna switch to rogers since bell phones SUCK! is there anyways to get a deal similar to mine (hopefully a bit cheaper) as a new customer with rogers?

please advice.

Thanks

Odds are pretty slim that new customers get retention plans, but it has happened before. The way I see it you have 2 options:

- Call retentions and explain that you are with Bell and are considering Rogers, but you want a retention plan. They will probably laugh in your face and give you absolutely nothing but since you don't have an account, they can not memo anything to use against you in the future. You have nothing to lose by trying this.

- Sign up with Rogers and wait a couple of months and then call retentions and see what you can get. This is the most likely solution for you.

[kcorscadden]

i wanted to ask...ive had pay as u go with rogers for over a year and a half...is there a chance if i call them and i could get a good plan....plus what can i say if i even do have a chance...ive never called them before...so i wanted to know...i hope some one can help me on this...

Regardless of how long you have been a PAYG customer, you are not entitled to any retention plans until you become a postpaid customer (contract).

All you can do is sign up for a plan, wait a few months and then see what you can get. Retentions doesn't normally give plans to new customers, thus is why you usually need to wait a minimum 3 months before they will even offer you anything worthwhile.

[Mendesb]

Care to disclose yours? :D
Ill disclose mine if you want to see top 3 on RFD.
Just be aware that the 15% off discount is pre tax, pre fees (saf, etc) and ONLY applicable to base plans. So if you have a base plan for $20, and then an $20 vision pack, the 15% only comes off the base plan. What makes things even more interesting, is that if you have credits on your wireless account, they're almost always applied towards the base plan... So, $20 -$15 becomes $5... and the 15% would come off the remaining $5 of the base plan while your $20 value pack goes on at the full $20.

Just something to keep in mind.
Not exactly true.. you can request things when retentioning it.
Also I know some people that get 15% off their total bill (pre tax and fees)
Odds are pretty slim that new customers get retention plans, but it has happened before. The way I see it you have 2 options:

- Call retentions and explain that you are with Bell and are considering Rogers, but you want a retention plan. They will probably laugh in your face and give you absolutely nothing but since you don't have an account, they can not memo anything to use against you in the future. You have nothing to lose by trying this.

- Sign up with Rogers and wait a couple of months and then call retentions and see what you can get. This is the most likely solution for you.
person quoted. email me
Regardless of how long you have been a PAYG customer, you are not entitled to any retention plans until you become a postpaid customer (contract).

All you can do is sign up for a plan, wait a few months and then see what you can get. Retentions doesn't normally give plans to new customers, thus is why you usually need to wait a minimum 3 months before they will even offer you anything worthwhile.

likewise.

[Lulz]

- Call retentions and explain that you are with Bell and are considering Rogers, but you want a retention plan. They will probably laugh in your face and give you absolutely nothing but since you don't have an account, they can not memo anything to use against you in the future. You have nothing to lose by trying this.



+1 I can not stress how important that is.
To all non-Rogers customers or pre-paid customers, you can call 3 times a day until you get a good plan. Use thew fact that nothing can be done against you to your advantage. Some day, you will get either good rep or clueless rep who will give what you kept nagging for.

[Mendesb]

+1 I can not stress how important that is.
To all non-Rogers customers or pre-paid customers, you can call 3 times a day until you get a good plan. Use thew fact that nothing can be done against you to your advantage. Some day, you will get either good rep or clueless rep who will give what you kept nagging for.

honestly.. Ive seen you post here a lot, and a lot of things you say isnt very accurate. Im starting to think your one of those "dumb rogers reps" but im not 100% sure.

there are many ways around what you are saying.

email me if anyone wants to know ways around it.

[HowEver]

+1 I can not stress how important that is.
To all non-Rogers customers or pre-paid customers, you can call 3 times a day until you get a good plan. Use thew fact that nothing can be done against you to your advantage. Some day, you will get either good rep or clueless rep who will give what you kept nagging for.

There is no point in suggesting that pre-paid Rogers customers or non-Rogers customers call the Rogers retentions line. None.

[Matrx]

Ill disclose mine if you want to see top 3 on RFD.


Please do :)

[jstyle]

i been wit rogers for atleast 4 years, never did a HUP during those years, but im waiting for the Bold to come out, do you guys think ill get a good deal on the bold? or should I go ahead with the HUP because im looking for a new BERRY

[faken]

It's an OK plan but definetely not what I really wanted.

To sum it up:

250+100 daytime minutes
E/W at 6PM
Rogers 2 Rogers
$11 Value pack (the new one that includes text messaging)
SAF
911 Fee

With all taxes and SAF fees, I pay $32

I have that exact plan. Next time I get a phone I'm goign to complain for getting unlimited texting with rogers..

[XxXSnake23XxX]

Is it possible to call back 6 months later and try to change my plan?
I called them 6 months ago and got a crappy deal but i just signed up with them.
Right now I have

250 day
Unlimited Eve + Weekends Starting at 6
Unlimited Text
Voice Mail
Caller ID
~$50

yeah i know its crappy compaired to the 20/25/30 ones you guys got... but ive only been with rogers for about 1 year.
So you think I got a shot at taking that price down?

[Mad.Whack]

^ Yes, call them.

[shopper-X]

Is it possible to call back 6 months later and try to change my plan?
I called them 6 months ago and got a crappy deal but i just signed up with them.
Right now I have

250 day
Unlimited Eve + Weekends Starting at 6
Unlimited Text
Voice Mail
Caller ID
~$50

yeah i know its crappy compaired to the 20/25/30 ones you guys got... but ive only been with rogers for about 1 year.
So you think I got a shot at taking that price down?

^ Yes, call them.
+2
Whats the worse they say "no"...well try again then, but don't push it. :D

[Ziggy007]

I just talked to Rogers retentions today.

I got them to take an additional 20% off my cable internet, and 20% off my cable package, plus give me the HD-PVR for free for a year.

I will call back in a year and renew it all ;)

Great CSR Sheri(sp?). Super nice, had a cute voice too ha

[Conan Edogawa]

Sorry I know this has probably been answered numerous times before, but please help again.

I called Rogers retentions to ask for a better plan earlier this month (I was 9 months into my 3 year contract at that time). The rep gave me 100 free Canadian long distance minutes and free Caller ID. She did not mention that she was planning to renew my contract. However, after reading some posts in this thread, I think that she may have renewed my contract (I won't be able to call Rogers until later today to see how much time I have remaining in my contract). I am actually waiting to do a HUP... so if she did renew my contract then that means I'd have to wait 9 months longer again =(

So my question is, is it customary for them to renew your contract when they change your plan? (A quick search on Google suggests yes) If so, I feel that they should have at least told me about it before extending my contract.

[dinb]

How are you guys getting these deals? I call retentions for corporate accounts and the reps just go through different plans. I told them that I want certain upgrades, but they are like we can't add individual components to a plan.

[Kev84]

i believe i got really lucky.
After a couple of weeks dealing w/ rogers.
I ended up w/

$15
unlimited 6pm, weekends
Rogers-2-Rogers
Call Display
200 min normal i think

It started w/ trying to call retention and getting a lower price.
In the end, it ended up w/ normal retention I think w/ 2 yr contract.

$20 for all those above.

Then I think its cause my contract was close to finishing, so out bound called me and offer me if I renew a 3 yr, I either get $5 off per month or 3 yr unlimited incoming.

Since I never go over my minutes due to Rogers 2 Rogers. I took the $5.

I also got the 5310 for $49.99, after the 50 rebate w/ admin fee waive.

So yea you can deal w/ them a bit, especially w/ ur contract coming to an end.

some advice: when calling rogers, just go directly to customer relations (retention, they can do things other department normally can't do)

[djherbal1]

did anyone get any good phone deals recently.. I mean on the actual phone, not just the plan... I haven't done an upgrade since the Razr first came out (I just bought my own unlocked phones since then).

[HowEver]

did anyone get any good phone deals recently.. I mean on the actual phone, not just the plan... I haven't done an upgrade since the Razr first came out (I just bought my own unlocked phones since then).

This may be the laziest post in the thread. Read up.

[tempta]

Any one know the plan they have for iphone's unliminted data? Any hope of getting it cheap? Im a three year customer :)

[rupture]

Any one know the plan they have for iphone's unliminted data? Any hope of getting it cheap? Im a three year customer :)

It's my understanding that Rogers will NOT have unlimited data for the iPhone. The plans will be in line with what's currently being offered.

[tempta]

It's my understanding that Rogers will NOT have unlimited data for the iPhone. The plans will be in line with what's currently being offered.

Oops, my bad, i ment that 300mb, 1gb etc line up, will i have any luck :)


http://www.redflagdeals.com/forums/showthread.php?t=603197

[HowEver]

It's my understanding that Rogers will NOT have unlimited data for the iPhone. The plans will be in line with what's currently being offered.

Of course, you could just be pulling that out of your, ahem, hat. Which you are.

[rupture]

Of course, you could just be pulling that out of your, ahem, hat. Which you are.

Care to enlighten me? Perhaps there is something you know that you'd like to share with the rest of us? Cause what I've read on various forums is that there will be no unlimited data for iPhone users in Canada.

I am stating what I've read elsewhere.

[Traian2003]

Care to enlighten me? Perhaps there is something you know that you'd like to share with the rest of us? Cause what I've read on various forums is that there will be no unlimited data for iPhone users in Canada.

I am stating what I've read elsewhere.

Actually the 30$ plan would be unlimited*. With the astericks beside it. Go on HoFo on read up on it.

[Phikshin]

Most of the rogers reps Ive talked to including my girlfriend and everyone she works with doesn't know what the plan thats going to be offered with the iphone is. All they know is the 199.99 is ona new activation of voice and data for 3 years. They are still yet to go to there mandatory iphone training.

[to_munda]

How are you guys getting these deals? I call retentions for corporate accounts and the reps just go through different plans. I told them that I want certain upgrades, but they are like we can't add individual components to a plan.

You gotta get off the Corporate account first be4 u can get any deals.
:cheesygri

[to_munda]

did anyone get any good phone deals recently.. I mean on the actual phone, not just the plan... I haven't done an upgrade since the Razr first came out (I just bought my own unlocked phones since then).

I got the BB Pearl for $50, no admin fee.
:cheesygri

[Traian2003]

Care to enlighten me? Perhaps there is something you know that you'd like to share with the rest of us? Cause what I've read on various forums is that there will be no unlimited data for iPhone users in Canada.

I am stating what I've read elsewhere.
Taken from: http://howardforums.com/showthread.php?t=1385871

Data Plans and Pricing:
The iPhone 3G will be activated on existing Rogers and Fido voice rate plans, but new data plans have been created for the 3G device.

All iPhone 3G customers are required to have one of the new data plans and qualifying voice plan.
Customers intending to use the iPhone 3G for access to corporate e-mail, business applications, or access to corporate intranet are required to activate with Enterprise Data Plan for iPhone.
SUP service discounts for both voice and data plans will apply to iPhone 3G.
RAC service discounts for voice and data will apply to iPhone 3G, when on a qualifying data plan.
Ambassadors will not get a discount on device purchase for iPhone 3G.
Data Pricing will be as follows:

Consumer Data Plan (must be added to qualified voice plan):
$30 - Unlimited Data (E-mail/Web), includes Visual Voicemail when subscribed to any voicemail service.

Enterprise Data Plan (must be added to qualified voice plan):
$45 – Unlimited Data with personal and corporate e-mail, web, includes Visual Voicemail when subscribed to any voicemail service.

[jstyle]

how much you guys think curve should cost now? if i extend 3 more years and do HUP

[faken]

I have a question about Wifi and unlimited data phones. Do you have to pay for using Wifi on your phone?

[Beradon]

Taken from: http://howardforums.com/showthread.php?t=1385871

All iPhone 3G customers are required to have one of the new data plans and qualifying voice plan.

Consumer Data Plan (must be added to qualified voice plan):
$30 - Unlimited Data (E-mail/Web), includes Visual Voicemail when subscribed to any voicemail service.
$30 on top of a voice plan? Rogers must be smoking too much of that corporate greed weed. Rogers has gotten too comfortable at the top. Time for clients to start cutting them down a notch. The unlimited data browsing plans hurt Rogers quite a bit. I hope the competitors have something else in store for them.

[rupture]

Taken from: http://howardforums.com/showthread.php?t=1385871

Data Plans and Pricing:
The iPhone 3G will be activated on existing Rogers and Fido voice rate plans, but new data plans have been created for the 3G device.

All iPhone 3G customers are required to have one of the new data plans and qualifying voice plan.
Customers intending to use the iPhone 3G for access to corporate e-mail, business applications, or access to corporate intranet are required to activate with Enterprise Data Plan for iPhone.
SUP service discounts for both voice and data plans will apply to iPhone 3G.
RAC service discounts for voice and data will apply to iPhone 3G, when on a qualifying data plan.
Ambassadors will not get a discount on device purchase for iPhone 3G.
Data Pricing will be as follows:

Consumer Data Plan (must be added to qualified voice plan):
$30 - Unlimited Data (E-mail/Web), includes Visual Voicemail when subscribed to any voicemail service.

Enterprise Data Plan (must be added to qualified voice plan):
$45 – Unlimited Data with personal and corporate e-mail, web, includes Visual Voicemail when subscribed to any voicemail service.

Interesting....

[angel_143]

I have a question about Wifi and unlimited data phones. Do you have to pay for using Wifi on your phone?

nope. wifi is through wireless lan, the same wifi you use at school/home etc. If you dont have wifi capabilities on your phone, data is through gprs/hsdpa, which usually costs an arm and a leg.

So be careful when accessing the internet that you are doing it through wlan/wifi instead of gprs/hsdpa. If you have a 3G phone, you might want to go to rogers and get gprs/hsdpa blocked or you might end up with a $300+ bill.

[youngwun_45]

I got a pretty good plan myself

250 daytime mins
Ev/Weekends @ 6
Unlimited text
free R2R and R2F
Caller Id
SAF+911+taxs

= $31.45

i would say this is pretty good considering i have only been with them for 4 months

[danman227460]

$30 on top of a voice plan? Rogers must be smoking too much of that corporate greed weed. Rogers has gotten too comfortable at the top. Time for clients to start cutting them down a notch. The unlimited data browsing plans hurt Rogers quite a bit. I hope the competitors have something else in store for them.

Sadly no one can ever do anything. Rogers is top with GSM and there are no other GSM carriers. To start up in Canada, it would be too much as any GSM network has to borrow from Rogers which was I believe the initial intention of the SAF. So for a company looking to come into a Rogers dominant field have to offer BETTER plans, BETTER phones while paying Rogers to use their towers. Unless your company has DEEP pockets, there isn't a company out there willing to be in the red for over a long period of time while waiting for the slow trickle of converting customers. Look at the other smaller start up companies, which are owned by other companies, are all CDMA. None of the other brands are GSM which is what customers want for the ease of transfer to a new phone.

So we will continue to get kicked in the nuts until the government starts implementing plans to bring in more competition by allowing them to set up GSM towers or use Rogers at a discounted rate.

[mtheory]

Did something change with the *611 + "cancel-my-phone" combo?
I've called a few times today/yesterday and it seems like it no longer goes straight to retentions; I've had to get transferred at least once to get there... :evil:

[Lulz]

$30 on top of a voice plan? Rogers must be smoking too much of that corporate greed weed. Rogers has gotten too comfortable at the top. Time for clients to start cutting them down a notch. The unlimited data browsing plans hurt Rogers quite a bit. I hope the competitors have something else in store for them.

Why are you complaining about iPhone data plan priceS?

$30/month is what US customers pay too.
It's not like they offered $30 for something like 200MB.
$30/month is very reasonable

[Lulz]

1st post of page 1000!

Nice! :)

[danman227460]

Why are you complaining about iPhone data plan priceS?

$30/month is what US customers pay too.
It's not like they offered $30 for something like 200MB.
$30/month is very reasonable

Its simple. I believe in the states, they have 20 dollar voice plans or something cheaper. Knowing Rogers, they will ask for a 30-45 minimum rogers voice plan on top of the 30 dollar data. So you are looking at close to 80 before SAF+Tax+911.

[Lulz]

Its simple. I believe in the states, they have 20 dollar voice plans or something cheaper. Knowing Rogers, they will ask for a 30-45 minimum rogers voice plan on top of the 30 dollar data. So you are looking at close to 80 before SAF+Tax+911.

it's actually other way around. US customers need to have minimum $40 plan to be eligible for $30 data plan. Rogers customers....have not yet confirmed if we need to have some sort of minimum voice plan

[HotDealsRock]

what business does not want to make money? it's just a question of how much they can milk us for.. that's why we have rfd right :lol:
wow 1000 pages already!! new rfd record that's still going! w00t

[Kaitlyn]

what business does not want to make money? it's just a question of how much they can milk us for.. that's why we have rfd right :lol:
wow 1000 pages already!! new rfd record that's still going! w00t

# of pages depends on your setting for posts per page... :D

But ya, I'm at 1,000 pages too! Wow, this has really been a great thread for a LOT of people, myself included.

[HCaulfield]

rogers pricing will go through some changes in the coming months - (me speculating based on what i see & hear) as a result of the wireless spectrum auctions, the plans for the new iphone and competitive pressure from the other major competitors (Bell & Telus) so all in all - good news for the average consumer.

and my 2 cents on the iphone - you want it? expect to shell out $80/mo plus for "everything" - so if that is cool for you then cool.

as for me - i'll be getting one for work (trading in my blackberry - IT guys have already gone for the training to support it) but personally i will not get one - i can't justify it and plus i have access to data/email everywhere i need it.

[Kaitlyn]

rogers pricing will go through some changes in the coming months - (me speculating based on what i see & hear) as a result of the wireless spectrum auctions, the plans for the new iphone and competitive pressure from the other major competitors (Bell & Telus) so all in all - good news for the average consumer.

and my 2 cents on the iphone - you want it? expect to shell out $80/mo plus for "everything" - so if that is cool for you then cool.

as for me - i'll be getting one for work (trading in my blackberry - IT guys have already gone for the training to support it) but personally i will not get one - i can't justify it and plus i have access to data/email everywhere i need it.

My plan is more than I need and is only $30/month (after taxes+fees+etc)... which is almost certainly not going to meet their minimum requirements. So I will either need to downgrade (lol) to a more expensive plan or just pay more, plus so much for the data...

I really do wonder how the whole pricing setup will go for those on retention plans...

[shopper-X]

I got the BB Pearl for $50, no admin fee.
:cheesygri

I just posted this and that maybe of interest to people getting BB's.

Purchase a BlackBerry Get Air Miles (http://www.redflagdeals.com/forums/showthread.php?p=7012349#post7012349)

[Kaitlyn]

I just posted this and that maybe of interest to people getting BB's.

Purchase a BlackBerry Get Air Miles (http://www.redflagdeals.com/forums/showthread.php?p=7012349#post7012349)

Also keep in mind the blackberry bold is coming sometime in the future... and it will drive down the price of the curve should you still want it. But maybe hold out for the bold?

From my sources, I've heard it's actually their best blackberry yet by far... I've never really been a huge fan of BBs, so I am actually excited about this one - I wish I could see one in person :(

[Mendesb]

Also keep in mind the blackberry bold is coming sometime in the future... and it will drive down the price of the curve should you still want it. But maybe hold out for the bold?

From my sources, I've heard it's actually their best blackberry yet by far... I've never really been a huge fan of BBs, so I am actually excited about this one - I wish I could see one in person :(

one week after iphone i hear

[jwei]

1000 ftw

[fishlord]

gphone 4th quarter this year too.

[sloman]

Just got off with a CSR from retentions. Here's the deal:

Wireless:
750 daytime minutes
unlimited incoming
unlimited after 6pm & weekends
R2R
$62 + SAF & 911
1GB Data Plan: $65
2nd Phone: all of the above for $36 +SAF & 911

Cable: 20% off of bill + HD PVR free for 2years

Internet: 20% off

Home Phone: $10 off for 12months + reduction of $5 on second line

Total: $267

[Mad.Whack]

gphone 4th quarter this year too.

I have a hard time seeing Android doing well. Rogers will lock the **** out of it (along with every US carrier).

[tempta]

post 15000 :) last post of page 1000

[flexwong]

Just got off with a CSR from retentions. Here's the deal:

Wireless:
750 daytime minutes
unlimited incoming
unlimited after 6pm & weekends
R2R
$62 + SAF & 911
1GB Data Plan: $65
2nd Phone: all of the above for $36 +SAF & 911

Cable: 20% off of bill + HD PVR free for 2years

Internet: 20% off

Home Phone: $10 off for 12months + reduction of $5 on second line

Total: $267

umm, the new data plans are cheaper then that. so you might want that instead.

[sloman]

umm, the new data plans are cheaper then that. so you might want that instead.

I looked on their website and and the 1GB Data plan is $100...am I missing something?
http://your.rogers.com/Business/Wireless/Services/dataemailplans.asp

[ProfessorChaos]

I looked on their website and and the 1GB Data plan is $100...am I missing something?
http://your.rogers.com/Business/Wireless/Services/dataemailplans.asp

The rumoured iPhone-specific data plans are $30 for Unlimited Data and $45 for the Corporate one.

[Cowman1208]

Ok... I got a free phone from a retentions deal about 2 months ago and I am under the 30min usage but over the 30 days ownership for it because I never took the time to get the phone working until now and I don't like it. ... how should I go about calling them back and asking to swap phones? I would like to get a blackberry and I understand there will be some cost to it, but I'm not sure how to approach this situation.

Thanks in advance for the help :)

[born2bwild]

okay... this is wat i got:

250 weekday mins & unlimited eve/wkd
early evenings starting @ 6
unlimited incoming
unlimited rogers to rogers
100 cdn long distance
125 txt msgs
voicemail & call display

all together: $32 including saf, 911 and taxes per month. wat do u guys say?

HTC TOUCH for $99 + admin fee (i don't know why they don't waive it anymore)

wat do u guys think about the phone and its price? is it good n worth it?

[Phikshin]

okay... this is wat i got:

250 weekday mins & unlimited eve/wkd
early evenings starting @ 6
unlimited incoming
unlimited rogers to rogers
100 cdn long distance
125 txt msgs
voicemail & call display

all together: $32 including saf, 911 and taxes per month. wat do u guys say?

HTC TOUCH for $99 + admin fee (i don't know why they don't waive it anymore)

wat do u guys think about the phone and its price? is it good n worth it?

I got the same deal for a bit cheaper. But I called back and switched the Lond Distance for 2500 text messages (price pretty much evens themselves out) so instead she added a 15$ smartphone value pack (voicemail, caller id, whocalled, mobile backup, name display, 2500 text msgs) and credited it. My bill comes to about 35$ after SAF and taxes and 911.

[Ziggy007]

The rumoured iPhone-specific data plans are $30 for Unlimited Data and $45 for the Corporate one.

I think these are American phone plans, Rogers just released their new data rates and it is $30 for 300MB.

$65 for 1GB sounds like their new flex-rate plan, where you start off on a lower tier ($30 for up to 300 MB) and then they bump you up to the next level when you go past that ($65 for up to 1GB) instead of paying a per kb overage rate.

http://images.crackberry.com/files/kevin/rogers3.jpg

Rogers does not offer anyone in anyway a one payment unlimited data solution, and when they finally do offer it, it will probably cost your first born child and one of your limbs (either an arm or a leg, or potentially both)

[Lulz]

Rogers does not offer anyone in anyway a one payment unlimited data solution, and when they finally do offer it, it will probably cost your first born child and one of your limbs (either an arm or a leg, or potentially both)

Keep in mind that if you bundle your Rogers services together, you could save up to 15% of your body organs...so in your case it would only cost first born child + either a leg or an arm (but not both due to Rogers Bundle discounts)

...and of course Taxes. Can't forget taxes.

[bwrocks]

So the other arm goes to the government? Greeeeat :lol:

Keep in mind that if you bundle your Rogers services together, you could save up to 15% of your body organs...so in your case it would only cost first born child + either a leg or an arm (but not both due to Rogers Bundle discounts)

...and of course Taxes. Can't forget taxes.

[Ziggy007]

Keep in mind that if you bundle your Rogers services together, you could save up to 15% of your body organs...so in your case it would only cost first born child + either a leg or an arm (but not both due to Rogers Bundle discounts)

...and of course Taxes. Can't forget taxes.


15%? They would likely take your leg and arm down to your wrist, leaving you with just a hand.