[Merged] Hot deal for Rogers Wireless Customers

[TT333]

Whats the chances of a brand new customer willing to set up 2 brand new lines of getting an amazing plan deals as some of you are getting? Would set up up 3 year contracts..and would be leaving Bell after 10 years...

Spoke to someone today..said they cannot match any Bell plans..is that true?

Not sure if it makes a difference..but I was a Rogers plan holder for about 9 months in 2004...

Any advise or suggestions or comments from anyone??

Basically looking for;

200-250 daytime mins
unltd eve/wknds 6pm
caller id, vm
unltd txt
unltmd incoming
ultdt rogers to rogers


THANKS :)

I have exactly this without the R2R and Voicemail. Not exactly bad because it don't need em. (250 Daytime, btw) I pay $25/month.

Since you have no time with rogers at the moment, here's what I would do, personally...

I would get a normal, crappy plan that anyone could get, and either do the renewal trick or pay for it like everyone else for ~4-6 months. Then I would call retention. They love making people renew so you'd probably have to do that for another 3 years. For the plan you want, expect to pay .. maybe 25-35 bucks AFTER getting a sweet retention deal. If you called them right away I would expect fewer credits and a higher price.

[skyrink]

800 pgs?

Why doesn't everybody set max posts 40/page? What're you on dial-up?

how do u set that? but it is easier to set it to as little pages as possible to reduce load up time and i usually just go straight to the last page anyways

concerning the same excuse of switching...wouldnt they kinda catch on to u if u keep calling a few times every month asking for more stuff? ESPECIALLY when they do log ur calls and conversation...maybe someone can think of a new one to use which mite be equally as effective

[billccwu]

A friend just got the SAF credit for one year for me. Wooo!

[AirForceElite]

800 pgs?

Why doesn't everybody set max posts 40/page? What're you on dial-up?

cause i don't want to have long long pages.
its easier to manage what posts you read and which you didnt.

[NerV]

Hey guys! I have the $10 communication package (CID, VM, 125 Txt msgs and now it's $11 :evil: ). I was wondering if anyone could squeeze in more txt msgs there, let's say 500 or even 2500? If yes, could you please share your negotiating strategy.

Thanks.

[manho]

Hey guys! I have the $10 communication package (CID, VM, 125 Txt msgs and now it's $11 :evil: ). I was wondering if anyone could squeeze in more txt msgs there, let's say 500 or even 2500? If yes, could you please share your negotiating strategy.

Thanks.

Basically, I was offered, twice, this deal:

250 anytime
100 Cdn LD
Unlim WE / WD after 6pm
R2R
Call Display
125 txt msg

for $25

then the third time i called, i just said, there's no way i'll take the deal without more text msgs quota (my record shows that i average about 500 msgs per month, and i was on the 2500 msgs for $10 plan), then the rep just offered me a $10 credit for the 2500 msgs

[ppthomas]

Anyone pushed for the unlimited browsing for 7 deal

[NerV]

Basically, I was offered, twice, this deal:

250 anytime
100 Cdn LD
Unlim WE / WD after 6pm
R2R
Call Display
125 txt msg

for $25

then the third time i called, i just said, there's no way i'll take the deal without more text msgs quota (my record shows that i average about 500 msgs per month, and i was on the 2500 msgs for $10 plan), then the rep just offered me a $10 credit for the 2500 msgs

Yeah. I changed to this plan recently. But instead of 100 free LD I took 1000 LD for $5. Hopefully I will be able to push those 2500 txt msgs.

[bubble.tea]

....Not sure if it makes a difference..but I was a Rogers plan holder for about 9 months in 2004...
....
The only impact it would have is if your account is not in good standing LOL. Otherwise, it wouldn't matter at all :).

how do u set that? but it is easier to set it to as little pages as possible to reduce load up time....

It's in EDIT OPTIONS I believe. Load up time...yeah-quite marginally though. Maybe that's why I see a lag of 3s on occasion...of course it could be because I open up~10 tabs simultaneously LMAO.

[SonicSam]

Anyone pushed for the unlimited browsing for 7 deal

I have recieved the new 20$ Communication Pack (Inclduing Unlimited On-Device WAP Browsing) along with a 20$ Credit.

Happy day :).

200Anytime
1000/Evenings Weekends 9PM
2500Text
1000 Picture Texts
Unlimited On-Device Internet Browsing
Unlimited Incoming
WhoCalled
CallerId
NameDisplay
Voicemail

25$ (45-20$ Credit) + SAF + Other Fees = 35$!~

It was not that hard, I'm glad I called :)

edit: And I've only been a Rogers Wireless Customer for not even 8months!

[NerV]

I have recieved the new 20$ Communication Pack (Inclduing Unlimited On-Device WAP Browsing) along with a 20$ Credit.

Happy day :).

200Anytime
1000/Evenings Weekends 9PM
2500Text
1000 Picture Texts
Unlimited On-Device Internet Browsing
Unlimited Incoming
WhoCalled
CallerId
NameDisplay
Voicemail

25$ (45-20$ Credit) + SAF + Other Fees = 35$!~

It was not that hard, I'm glad I called :)

edit: And I've only been a Rogers Wireless Customer for not even 8months!

Is this your first time calling?

[Fyro]

just got this deal today, so its still alive :).

250min--
freecalldisplayetc

20$

[Mendesb]

any1 know if the 1000LD min is still alive?

[SonicSam]

Is this your first time calling?

Nope. My plan originally was 50+50Bonus Minutes (got 2x50Minute Bonus Added) 100+100Bonus /1000Evenings Weekends + Unlimited Inc for 25$.

I then got 5mb Internet 10$ Communicate Pack + Credit = 0$

Now 20$ Communicate Pack +Credit = 0$

[NerV]

Nope. My plan originally was 50+50Bonus Minutes (got 2x50Minute Bonus Added) /1000Evenings Weekends + Unlimited Inc for 25$.

I then got 5mb Internet 10$ Communicate Pack + Credit = 0$

Now 20$ Communicate Pack +Credit = 0$

I see. Do you mind to tell me what was the time period between your calls. I called in a few weeks ago to 1000 LD, I got them along with some some changes to my plan that added extra 75 day time min. But I want to call in and ask for some txt msgs. I am not sure how long should I wait for. Another month, 2...

[SonicSam]

I see. Do you mind to tell me what was the time period between your calls. I called in a few weeks ago to 1000 LD, I got them along with some some changes to my plan that added extra 75 day time min. But I want to call in and ask for some txt msgs. I am not sure how long should I wait for. Another month, 2...

Less than a months time, I think I got it January 16th the first stuff and I said "I could get better". And realizing the new price plans, I called the day after they were introduced.

[NerV]

Less than a months time, I think I got it January 16th the first stuff and I said "I could get better". And realizing the new price plans, I called the day after they were introduced.

Nice...very nice. Did they tell you anything about the fact that you are calling "too often" and askinf "for too much"?

[forgiven]

I just did a HUP last week & got a Nokia 5300 for $49+35 activation fee on the first call. The rep can't give it for free but give me an extra $10/month to offset it so I'll get it free on the long run. I call again to change the shipping address, got a Chinese lady that saw the $49 offer, she waived the $35 fee for me but she can't see the extra $10 credit/month for 8 months. :confused: How is it possible b/c I had to pay $49+shipping+tax????????

I got the phone today & the notice reads $49.99 + $35 fee + shipping + tax :twisted: :twisted: :twisted: and also says that amount would appear on my next bill. I'm so confused. Should I call again? I really DON'T want to... I was given for free at first place and now that notice shows that I got to pay $49.99 + $35 fee + shipping + tax!!!!!!!!!! It got on my nerves. :-0 I guess I'd check my online balance regularly but I wonder how long does it take to update my online balance with the HUP????
I got an unbelievable plan for a new line (only 1.5yrs) & the phone was supposed to be at $100 but as I negotiated the rep gave it for free. Now did Rogers fool me? I got the rep's name/number as well. But I DON'T wanna call, really! When they see my plan I fear they might take if off cuz there're way too many credits for such a new line.

BTW, I saw the value pack 1 month credit on my bill ($10). Does it mean it'll be gone next month? Can someone clarify this?

Please help

Thank you very much :!:

[jcoltage]

Wow what the hell is going on at Rogers .... called in the summer and they were so nice - now I am doing a friends phone and it seems like someone stuck a grenade up all the agents asses ... I work for Telus and if you argue with a customer that is in line to get your ass canned. Anyone know where their call centers are?

I have to play 20 questions with the agents to just get transfered to retentions ...


Edit - WHAT THE FU** I am on the phone and the guy is like they just changed your plan to the one discussed before thanks for calling????


I can't even get thru anymore.. just changing plan without me asking...
Down Center - Lyn Hang Up (French woman)

[jwei]

Wow what the hell is going on at Rogers .... called in the summer and they were so nice - now I am doing a friends phone and it seems like someone stuck a grenade up all the agents asses ... I work for Telus and if you argue with a customer that is in line to get your ass canned. Anyone know where their call centers are?

I have to play 20 questions with the agents to just get transfered to retentions ...


Edit - WHAT THE FU** I am on the phone and the guy is like they just changed your plan to the one discussed before thanks for calling????


I can't even get thru anymore.. Wowo and I am being nice..

Just use the phone number on the first page, I've had better luck that way than doing the *611 way.

[Desi786]

Here is my plan and how can i make it better ?
I signed it in October 2005 and here what i had through TSCC (Radio shak).
$25 + access fee ($7)
100 daytime minutes
150 Long distance Canadian minutes
1000 minutes evenings(8 to 8) and weekends.
Unlimited incoming.
Now how can i make it better ? Is there some one who had this plan and made it better ? If yes how ?
thanks

[SonicSam]

Nice...very nice. Did they tell you anything about the fact that you are calling "too often" and askinf "for too much"?

Nope. Nothing, just explained to them straight up that I wanted more, and bam "Sure no problem".

I seem to have luck everytime I call :cheesygri

[bubble.tea]

...... Anyone know where their call centers are?
....

why? planning on doing something with a ...cough...grenade?

[DynomiteHunter]

i want to open a 3 year plan as a family share plan
so like a two phone plan with rogers
and i want to get the Sony Ericsson w580
they had it at the source for $0 two weeks or so ago
does anyone know where i can get it for $0 this week?

[AirForceElite]

Here is my plan and how can i make it better ?
I signed it in October 2005 and here what i had through TSCC (Radio shak).
$25 + access fee ($7)
100 daytime minutes
150 Long distance Canadian minutes
1000 minutes evenings(8 to 8) and weekends.
Unlimited incoming.
Now how can i make it better ? Is there some one who had this plan and made it better ? If yes how ?
thanks

did you bother reading any page? i know this has 800 pages, but if you read at least 1 page you'd know what everybody says to get their plan better:

"hey, telus is giving me XYZ plan for XYZ dollars...can you cancel my line please"

and then start from there

[jwei]

lol everyone is turning AFE into a broken record

[DynomiteHunter]

i want to get the Sony Ericsson w580
they had it at the source for $0 two weeks or so ago
does anyone know where i can get it for $0 this week?

cause the source seems to have it at 50$ now...

[shwinn]

Just go in and ask. Tell them that you're ready to sign a contract if the phone is free.

[DynomiteHunter]

really does that work? cause i called some rogerss and they were like "yeah its currently 99$" ($50 at the source) and iwas like "even if im signing a 3year plan?" and they wouldnt budge and said it was a "national rogers price"

[ghetto_mike]

really does that work? cause i called some rogerss and they were like "yeah its currently 99$" ($50 at the source) and iwas like "even if im signing a 3year plan?" and they wouldnt budge and said it was a "national rogers price"

just keep callin back till they give u it, and make sure u dont get pinged with the $35 admin fee...they will give u a phone 4 free if u are on a 3 year.

[lhsonic]

really does that work? cause i called some rogerss and they were like "yeah its currently 99$" ($50 at the source) and iwas like "even if im signing a 3year plan?" and they wouldnt budge and said it was a "national rogers price"

Go to a comission based place, they make big bucks off your new activation...

and that's odd, cuz I was just at costco and they offered me the w580 for free, albeit, no 8 GB memory card. At the most, $50...

[jcoltage]

why? planning on doing something with a ...cough...grenade?

Hey you got any in stock - how much? Lets say a case for now. I know if I ever need any para-military equipment - I would buy it off you ...

Bubble.tea your local Authentic Military Issue Equipment Supplier,
Bump to your BST thread...
http://www.redflagdeals.com/forums/showthread.php?t=233869

[AirForceElite]

really does that work? cause i called some rogerss and they were like "yeah its currently 99$" ($50 at the source) and iwas like "even if im signing a 3year plan?" and they wouldnt budge and said it was a "national rogers price"

what number did you call?

[DynomiteHunter]

i just called the futureshop and best buy rogers places along with a rogers with the source.

really? is costco giving the w580 for $0?
gota check that out

also i want to open a family plan with two phones
2 or 3 year activation

would they give me two w580s for $0 each?

[allriding]

Hi everyone,
Long story short my contract with Telus ended a month ago and I am thinking of crossing over in Rogers camp. I am thinking to switch due to the crappy reception with Telus since I moved to Gatineau. Have few questions for those with Rogers right now:

What features can I get these days for a decent family/share plan with 2 lines? I need around 300 daytime, evenings/weekends, the long distance between lines, and I’ll take whatever comes extra.

What phones should I go for? Considering that I don’t need anything fancy, just camera and/or walkman, tri-band minimum.

Is it possible to get the new customer fee waived?

Is their customer service as bad all the time?

From what I’ve read here the best way to get a decent/good plan is calling in?

Any heads up regarding their service other than keep an eye on what they charge?

Okay, those questions came from calling them recently, twice, because their website is a joke. Both times the reps got me on hold for what seemed like forever in order to double check, or whatever. In the end I still don’t know what features I should expect from a family plan nor what do I have to pay since each time I’ve been told something else.
Yeah, one more reason to get me moving, my cell with Telus just quit on me.
Thanks

[Jaysan]

I just called rogers earlier today to confirm my plan was correct.

Heres what I have:

200 Daytime Minutes + 50 Bonus Minutes
Unlimited Weekend and Weeknights after 6pm
$10 Communication package (Voice mail, Caller ID, 125 Text Messages)
I still have Call Fowarding, Detailed Billing
Unlimited Incoming
Unlimited Rogers to Rogers
100 Long Distance Minutes

$15 after credits so it comes up to around $25/month including taxes and 6.95 fee

In total, I have about $35 dollars of credits =)

This is what THEY gave me, not what I asked for =)

I called back a few times to confirm that I was getting it for $25 taxes and they confirmed many times. Even Retentions confirmed it after I called in to get the K850i for 199.99 =)

[planetik]

I started off with three family plan phones, was getting 75 shared minutes per phone for 25 dollars, 9pm evenings/weekends and no CID.

Ended up cancelling one of the phones and getting:
250 Daytime minutes
Unlimited evenings at 6pm/weekends
CID / R2R
500 text messages / 50 picture messages (the new $5 add-on)
all for $20 before SAF+911

Also got two HTC Touch's, one for 0 dollars and another for 224+35 activation. (Works out to be 129.50 each) :D

[commerce guy]

I have some questions about rogers:

1. I have unlimited after 6, is it really unlimited? or is it only 2500 mins? In my rogers online account, i have "unlimited" text messaging, but "unlimited" means 2500... i'm worried that i have to pay extra money because i think my WD mins gonna exceed 2500 mins soon...

2. Rogers has recently increased the caller id price from $6 to $7. do you think i can call in and ask them to get $1 credit on top of my $6 credit?

Thanks!

[AirForceElite]

I have some questions about rogers:

1. I have unlimited after 6, is it really unlimited? or is it only 2500 mins? In my rogers online account, i have "unlimited" text messaging, but "unlimited" means 2500... i'm worried that i have to pay extra money because i think my WD mins gonna exceed 2500 mins soon...

2. Rogers has recently increased the caller id price from $6 to $7. do you think i can call in and ask them to get $1 credit on top of my $6 credit?

Thanks!


1) it really is unlimited as in its more than 2500. but i am sure if you turn on your phone every day after 6PM and turn it off when the free period starts which is 8AM i think, and you do that every day for a month, and rack up gazzilions of minutes, i am sure rogers will give you a call ;)
if you dont abuse it (see above) its all fine. my mother used up 4500 minutes during evenings/weekends (her starts at 5PM) so its definetely more than 2500 mins


2) is anybody going to beat you up if you try?:D :D

[migo]

Does the standard retention deal still include CID & Voicemail?

[Aznsilvrboy]

Does the standard retention deal still include CID & Voicemail?

You can ask for it and they'll throw it in.

[migo]

Does Rogers offer the same 15 day cancellation policy that Fido does?

[Jaysan]

Does Rogers offer the same 15 day cancellation policy that Fido does?

dont quote me on this, but i think you are allowed to cancel your account if it is less then 30 days and less then 30 minutes of useage

[AirForceElite]

dont quote me on this, but i think you are allowed to cancel your account if it is less then 30 days and less then 30 minutes of useage

thats for returning a phone.

you have 1 month to reverse back to old plan if you dont like new one

[kariya_jr]

Will I have any luck at all with this?

I signed up for a plan in November of 2007, and with that signup I got a few bonuses that I have been enjoying for the three months that I got. However, I am on a three year contract and after reading through this thread I'm realizing how badly I'm overpaying for what I'm getting.

What I have right now:

100 min + Unlimited Eve/Wknds
Unlimited Incoming
$30/mo + $6.95 + $.099

And that's about it. It's one of Rogers' standard plans, but it is pretty expensive for what I'm actually using of it.

I was looking to change plans, and add some type of text messaging (either the 125 or 2500 plan) as well as Call ID.

Do you think I could have any success with this retention line, being that I've only been signed up for 3 months and have 33 months remaining on my contract?

[migo]

thats for returning a phone.

you have 1 month to reverse back to old plan if you dont like new one

What about completely cancelling if it's a new contract? For doing the same thing you can do with the Fido 15 day satisfaction guarantee? Also, is the 30 days just in certain Provinces where it's required or is it a Rogers policy?

[tmleafs26]

Anyone getting the unlimited data plan?? I got the RAZR2 with a vision plan and I'm getting 10MB per moth of data for $10-$5 credit. Should I upgrade or can I upgrade to the unlimited data plan? I was thinking of eventually getting it unbranded, will I be able to if I get this unlimited plan? Any help would be much appreciated.
thanks

[Mendesb]

Anyone getting the unlimited data plan?? I got the RAZR2 with a vision plan and I'm getting 10MB per moth of data for $10-$5 credit. Should I upgrade or can I upgrade to the unlimited data plan? I was thinking of eventually getting it unbranded, will I be able to if I get this unlimited plan? Any help would be much appreciated.
thanks

unbranding/unlocking will bann ur phone from getting unlim internet.

[migo]

Unlocking won't. Only unbranding. And that's assuming it works the way people say it does, which we won't know until March.

[forgiven]

I know that calling too much may get the account flagged. However, what if you call to fix some errors/mistakes of th reps? I resigned another contract & my plan (as promised) includes unlimited incoming & CnS bonus for 3 months. However, I check my account online & it shows only unlimited 3 months local call (NO UN. TXT) :confused: and my UN. INCOMING option is good for only 6 months >:( Those options really overlap each other b/c it turns out I got the first 3 months UNLIMITED INCOMING & UNLIMITED LOCAL CALL/TXT. Should I call to fix that? Or it's considered too much since I called twice last week to change my plan? Note that I just wanna fix the plan & get something I was promised, NOT asking for more b/c it's already gud. Would they call me a troublesome cx & flag me for that?

BTW, are reps entitled to audit/take away my credits if they see too many of them on my account? :confused:

I check my balance online & the HUP is not reflected there yet. How long does it take to update the account provided I did a HUP last week?

Thank you RFDers. Have great weekend :D

[AirForceElite]

Note that I just wanna fix the plan & get something I was promised, NOT asking for more b/c it's already gud. Would they call me a troublesome cx & flag me for that?

entirely depends on the rep. you may sound like an average folk to one rep, but another rep will see your repetitive calls as annoyance and put a harmful note on your account



BTW, are reps entitled to audit/take away my credits if they see too many of them on my account? :confused:



Entitled? No.
Have power to? Yes.

If the rep thinks you get too many credits (and let's be honest here, you do have shitloads of credits and freebies and like i mentioned earlier, probably top 10 best Rogers plans in canada) he might notify a manager to check up why you have so many credits.

But then again, he could not give a damn...it's all about luck.
Some person who has been with Rogers for 1 month can call and ask for free Value pack and not only be given free value pack, but $5 credit/month as well....and some person who has been with them since 1998 can call and ask for something simple such as free caller id, and get denied. You are entirely dependant on agent's mood

[forgiven]

entirely depends on the rep. you may sound like an average folk to one rep, but another rep will see your repetitive calls as annoyance and put a harmful note on your account



Entitled? No.
Have power to? Yes.

If the rep thinks you get too many credits (and let's be honest here, you do have shitloads of credits and freebies and like i mentioned earlier, probably top 10 best Rogers plans in canada) he might notify a manager to check up why you have so many credits.

But then again, he could not give a damn...it's all about luck.
Some person who has been with Rogers for 1 month can call and ask for free Value pack and not only be given free value pack, but $5 credit/month as well....and some person who has been with them since 1998 can call and ask for something simple such as free caller id, and get denied. You are entirely dependent on agent's mood

Ok, so can I call & chat with him/her for a while & hopefully, find out if he/she is in a good mood? I think I'll talk about something else b4 the real issues to see if the rep will budge. Is there anyway to find out if he/she is in a gud mood or not? What time would be the best? Last time I called on Saturday & my rep Tara just gave me EVERYTHING I asked for at the price I want PLUS a FREE phone. Should I call & ask if I can leave Tara a message so she can call me back?
Honestly it was Rogers fault that screwed up my account (as I checked online & it doesn't appear as promised) so they shouldn't see me as a troublesome cx b/c I just wanna fix it. :confused: I think it's not really a big deal since they just have to extend my 6 months UN. INC for the contract duration. But still, who know?
Anyway to find out if the rep is in a gud mood? Those that had great deals, please help me!

[rupture]

...Anyway to find out if the rep is in a gud mood? Those that had great deals, please help me!

If you find out, I am sure 100% of the people reading this thread would like to know :D

In my humble opinion: You have one stellar plan and will go overboard if you try and over-do it. Be thankful for what you have!

[forgiven]

If you find out, I am sure 100% of the people reading this thread would like to know :D

In my humble opinion: You have one stellar plan and will go overboard if you try and over-do it. Be thankful for what you have!

Rogers screwed up my account as well (as checked online). My contract is supposed to expire in Jun' 09 (confirmed by 2 reps) but online account says Feb '10??????? I'm so confused!!!!!!

Anyway, how does it take to reflect your bill after u did the HUP?

[stratux]

300 Minutes
Free E and W @ 6
Detailed Billing
Caller Id
Name Display
Voicemail
Who Called
2500 SMS
1000 MMS
Unlimited On-Device Mobile Browsing
100 Canadian Long Distance Minutes
Unlimited Rogers to Rogers

$30 - $3 + $6.95 + $0.5 = ~ $39

[wbastien]

300 Minutes
Free E and W @ 6
Detailed Billing
Caller Id
Name Display
Voicemail
Who Called
2500 SMS
1000 MMS
Unlimited On-Device Mobile Browsing
100 Canadian Long Distance Minutes
Unlimited Rogers to Rogers

$30 - $3 + $6.95 + $0.5 = ~ $39
Damn how did you get that?

[AirForceElite]

Is there anyway to find out if he/she is in a gud mood or not?

I hope you are not serious. You are asking a question that does not have a straight forward answer.

What time would be the best? Last time I called on Saturday & my rep Tara just gave me EVERYTHING I asked for at the price I want PLUS a FREE phone.

Again, like I mentioned earlier...it all depends on rep. You can't generalize our 6 billion population into "certain time that they feel good". Some people like me, like Monday Mornings as it's new beginning of a week. Some like Friday evenings because finally all work is gone for 2 days...there is no "good time to call"

Should I call & ask if I can leave Tara a message so she can call me back?

She's not going to call you back. Nor the agent will transfer you to her...they don't do that.


Honestly it was Rogers fault that screwed up my account (as I checked online & it doesn't appear as promised) so they shouldn't see me as a troublesome cx b/c I just wanna fix it. :confused: I think it's not really a big deal since they just have to extend my 6 months UN. INC for the contract duration. But still, who know?


It's a usual thing...don't be surprised. If you read some pages before this, you would see that it's a common problem. Agents promise one thing, and never add it, and when you call back, the next agent says there's nothing about it in account notes. It happens. It happened to me as well...I was promised unlimited Network Calling for free, but never got it, and when I called back they said they don't see any account notes about it.


Rogers screwed up my account as well (as checked online). My contract is supposed to expire in Jun' 09 (confirmed by 2 reps) but online account says Feb '10??????? I'm so confused!!!!!!


When you said you got your Sony Ericsson w580 for free on 2 year contract, I told you there's a mistake. Your plan sounded WAY too good to be true...and so is the price of the phone. It also happened to me when I did HUP on my line. I was promised free w810 on 2 year term. 1 billing cycle later...I see my contract was extended on 3 years..not 2. I called...even spoke to manager named Mike who is the biggest ******* the world has yet to see and he flat out refused to give it to me on 2 year.


Anyway to find out if the rep is in a gud mood? Those that had great deals, please help me!

When you find out, make sure to write a book about it as I am sure everybody would like to know if somebody is in a good mood or no before approaching/talking to them. ;)


Anyway to find out if the rep is in a gud mood? Those that had great deals, please help me!

1 billing cycle. So if your billing cycle is on 19th of every month, and you did HUP + plan change on 5th, then you should see reflected charges/changes on the 19th bill

When you find out, make sure to write a book about it as I am sure everybody would like to know if somebody is in a good mood or no before approaching/talking to them. ;)

[forgiven]

did u give up after that? What would u do if they don't honour the contract/promise? I honestly wanna call them so badly but afraid of being flagged (even though it's not my fault) >:( I even got the confirmation number & name of the 2 reps I spoke to. Does it help or Robber'll just flat out & refuse me?

[Nermal]

did u give up after that? What would u do if they don't honour the contract/promise? I honestly wanna call them so badly but afraid of being flagged (even though it's not my fault) >:( I even got the confirmation number & name of the 2 reps I spoke to. Does it help or Robber'll just flat out & refuse me?

If you're calling to have a service or billing adjustment made, there is absolutely no reason why your account would become "flagged".. There's nothing wrong with following-up with them and getting what you were promised.

In fact, I would imagine that if you remained calm at all times and don't start swearing at them or anything, you're not going to get flagged.

Just ask them to compare what is on the account with what was offered.

[NerV]

Hey guys! What's so bad about being flagged? Is it some kind of a note that this customer calls in too often and he shouldn't be offered anything? And what do they mean by "too often"? Is it weekly? Once a month? Every day?

Thanks.

[litobro]

Hey guys! What's so bad about being flagged? Is it some kind of a note that this customer calls in too often and he shouldn't be offered anything? And what do they mean by "too often"? Is it weekly? Once a month? Every day?

Thanks.

too often or being annoying... this thread is long :D

[AirForceElite]

Hey guys! What's so bad about being flagged? Is it some kind of a note that this customer calls in too often and he shouldn't be offered anything? And what do they mean by "too often"? Is it weekly? Once a month? Every day?

Thanks.


It's bad bad bad.
When you have a note like that, every rep will see it and know that you call 24/7 and ask for more freebies and never are satisfied.

[DynomiteHunter]

ughh finally the source flyer is changing tomorro
maybe now i can get my hands on a sony w580 for $0 w/ 3 yr plan...

just a quick question
when phones are for $0 and i want to buy a family plan with it
does it mean both phones are at $0?

are the ppl are costco selling phones comission>?

[forgiven]

It's bad bad bad.
When you have a note like that, every rep will see it and know that you call 24/7 and ask for more freebies and never are satisfied.

Yes, that's why I don't wanna risk it. Anyway to find out if u're being flagged or not???

[migo]

If you think they might be flagging you, they probably are. Being worried about being flagged means you know you're trying to get something you shouldn't, that means they know that too. If you're just asking for something for free, then you're pushing things. It's when you've got a competitor offering something you want at a price your current carrier doesn't offer that you can ask for a deal from retentions.

[AirForceElite]

Yes, that's why I don't wanna risk it. Anyway to find out if u're being flagged or not???

Again...asking a question that does not have an answer.
The only way to 100% find out is to call and ask them straightforward.
But if you ask them, and you did not have a note, then you will most likely get one as you will be seen as "highly suspicious customer who wants to see if he is flagged to see if he can push for more"

[forgiven]

Again...asking a question that does not have an answer.
The only way to 100% find out is to call and ask them straightforward.
But if you ask them, and you did not have a note, then you will most likely get one as you will be seen as "highly suspicious customer who wants to see if he is flagged to see if he can push for more"

*sign* I believe I don't anyway :D I'd wait for the bill to see how they screw me up :cheesygri Wish me luck, guys

[lhsonic]

ughh finally the source flyer is changing tomorro
maybe now i can get my hands on a sony w580 for $0 w/ 3 yr plan...

just a quick question
when phones are for $0 and i want to buy a family plan with it
does it mean both phones are at $0?

are the ppl are costco selling phones comission>?

Most places are comissioned...
In regards to the free w580, just so you know, the free memory promo is now over... so getting the phone for free shouldn't be a problem anywhere if you know how to talk to the guy. In my case, I went to Costco (this was a really unexpected thing... I asked if they did corporate activations there, he said yes, and the guy there really went out of his way to help me that day and the next. Without any haggling, the W580 phone at Costco is $99 on a 3-yr term with $100 worth of Costco giftcards given to you so that the phone is basically free, you just pay the taxes.
If any one is curious as to my plan, I will post it now and join the other people that posted their plans, overall, I'm pretty happy with it given that it IS a new activation and not a retention plan...

Corporate Plan:
$28 SAF incl., 911 fee incl.

200 daytime
Ultd W&E
Billing by the second (after the first minute)
CID
Enchanced voicemail
30 outgoing txts
15 cents LD to the US
8 cents LD within Canada

[forgiven]

did u pay the $35 activation fee as well?

[NerV]

It's bad bad bad.
When you have a note like that, every rep will see it and know that you call 24/7 and ask for more freebies and never are satisfied.

I see. Well I called in a 3 weeks (first time since July, 2006 when I signed the contract) and asked for 1000 LD for $5. I was afraid to ask for more, because it was my first time calling them and I didn't want to push them. But I still want to get some discount or some more messages. I am not quite sure how long should I wait for, before I call them again.

Thanks.

[linkster]

After 4 tries i got:

250 +25 Bonus Minutes
Evenings and Weekends at 6pm
100 LD minutes
CID
VM
125 Text Messages
LG shine for $99 and activation waived

This for $20 +SAF+ 911

Talked to a nice chinese guy, could've gotten more but didn't want to be greedy.

[bubble.tea]

300 Minutes
Free E and W @ 6
Detailed Billing
Caller Id
Name Display
Voicemail
Who Called
2500 SMS
1000 MMS
Unlimited On-Device Mobile Browsing
100 Canadian Long Distance Minutes
Unlimited Rogers to Rogers

$30 - $3 + $6.95 + $0.5 = ~ $39

you must be in one of those weird provinces., or you have a company code. This plan makes zero sense otherwise. 300min retention plans don't exist. Please prove me wrong.

[migo]

250 minutes + 50 bonus minutes?

[migo]

What's the feasibility of taking over a contract and then negotiating with retentions? I'm thinking it would look fairly weird that you take over a contract and then threaten to quit to get a better deal. Does anyone have experience with this?

I've found a plan on Cellout that's $25/month (I assume base) and has 5 months left, so would actually be ideal to get what I'm looking for. $20/month all in ($20.50 with 911 I guess, I won't complain about the 50 cents) for the standard retention package with voice mail included as well. Given Telus and Virgin's plans at that price range, I figure it should be doable but I'm not in a position to do so since I'd have to sign up a new account for it.

[TeriyakiJack]

you must be in one of those weird provinces., or you have a company code. This plan makes zero sense otherwise. 300min retention plans don't exist. Please prove me wrong.

LOL, those WEIRD provinces. I totally agree though, the less populated an area is, the better deals they get!

[lhsonic]

did u pay the $35 activation fee as well?

no, waived.

[torontosaurus]

Hey folks,

Long time lurker, first time poster.

As it stands, it seems like I am way overpaying for my plan. I was curious though, I dont usually call rogers unless they are overbilling me, or billing me for services they aren't providing me (It's happend 4 or 5 times now). I have never called retentions, though I'm curious about possibly negative reprocussions for calling retentions? Is it possible that by calling once, and asking what they have to offer to keep you around you will be flagged? Is there any negative side to calling and asking? It would seem no, but I'd like to ask again just to be safe.

Essentially my contract ends in Aug, and I've never done a HUP or anything. Basicly what I would be looking for is this:

250-300 anytime
E/WKnds after 6
R2R
VoiceMail/CID
120ish txt msgs. I don't use it frequently, but don't want to be charged if/when i do use some.

And hopefully a deal on a HUP from my broken, antennaless P206, to a Sony Ericsson W810i.
I'd rather not pay the $80 on thep phone, but i'm willing to swallow that cost for a decent walkman/phone that works in most buildings (the lack of antenna has killed the 206's reception).

Does this seem doable to you guys given your experience? I'm going from a $70 +911+SAF plan to this, with no credits on my account.

[kcorscadden]

Hey folks,

Long time lurker, first time poster.

As it stands, it seems like I am way overpaying for my plan. I was curious though, I dont usually call rogers unless they are overbilling me, or billing me for services they aren't providing me (It's happend 4 or 5 times now). I have never called retentions, though I'm curious about possibly negative reprocussions for calling retentions? Is it possible that by calling once, and asking what they have to offer to keep you around you will be flagged? Is there any negative side to calling and asking? It would seem no, but I'd like to ask again just to be safe.

Essentially my contract ends in Aug, and I've never done a HUP or anything. Basicly what I would be looking for is this:

250-300 anytime
E/WKnds after 6
R2R
VoiceMail/CID
120ish txt msgs. I don't use it frequently, but don't want to be charged if/when i do use some.

And hopefully a deal on a HUP from my broken, antennaless P206, to a Sony Ericsson W810i.
I'd rather not pay the $80 on thep phone, but i'm willing to swallow that cost for a decent walkman/phone that works in most buildings (the lack of antenna has killed the 206's reception).

Does this seem doable to you guys given your experience? I'm going from a $70 +911+SAF plan to this, with no credits on my account.

There is only one way to find out, call retentions:

You will not get flagged if you spread your calls out. Call like once or maybe twice a day and see what you can get. It is the morons that call 4 to 6 times PER DAY that get flagged.

Based on your desired plan, you should be paying $20 to $25 + SAF + 911

Depending on your situation, you should be able to get the w810i for free or very cheap as they are phasing that phone out of their lineup.

[bubble.tea]

FYI.

There are some administrative and procedural changes kicking into Rogers Tele/Rep departments these days.

Accountability, and Follow-through are going to become VERY highly emphasized. This helps Reps by forcing them to a tad more uniform and less RANDOM in their offerings, and raising their protocols from "off the cuff", so a little more streamlined. Alas, it may have a double impact on the would-be scammers BUT ALSO the legitimately seeking (a good deal) clients, as the notes will suddenly become VERY highly emphasized in training, and so repeat scammers will be getting those surprise notes we all love to hate. Offered plans/"deals" should be more properly noted, etc etc.

Unless you are willing to risk ALL your current credits...just to get X free or Y credited...I would suggest you quit prodding Retentions. :D

http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif


What I'd like to see is does this cut down on those claims (which we read week-in and week-out) from people of being handed everything AND the kitchen sink with a 3month-in Rogers Customer (which should NOT happen), versus those 6yr tenured clients who call in and are told "all I can offer you is free R2R" :rolleyes:. Talk about Q&A issues.

[bubble.tea]

250 minutes + 50 bonus minutes?

You gott'urr. Which is pretty much a corporate-code-dependant-bonus ;). Not something everyone is eligible for.

[Traian2003]

My contract was up so I signed up for 3 more years. This is what I was offered:

250 minutes
Weekend and Evenings starting from 6pm
Caller ID
Voice Mail
Rogers2Rogers
100 Long Distance Minutes
Unlimited Incoming Calls
... for 25$/month
Also got a Blackberry pearl for 75$.

[blspecial]

So, I've been with Rogers for ~5 years. I started out by buying my own Panasonic phone on eBay, then later bought a Treo650 on eBay. I did a hack with email, forwarding all email to text messages, which was pretty cool, and sufficient, for $10/month.

Then, I dropped and broke the Treo about a year ago, and got an HTC Excalibur from Rogers for $149 plus a 3yr contract. About 2 or 3mos ago I added the 1GB Card plan for $65. Since then, full email accessibility has become hugely important to me -- I love it. I very rarely surf or use anything else, but the email part was 400MB one month, then 600MB another month. For 750mins (using ~600mins, mostly incoming), CID, 9pm E&W, and 1GB data, I was paying $135-140, all in.

I called Rogers for 2 reasons: first, there is a new 'Flex' data plan, where 1GB is $65, but then it auto-scales up to 5GB for $100. That makes sense. But it turns out people are not automatically shifted to that plan. Well, that didn't set too well with me.

But more importantly, recently I've been hearing about Telus and Bell's unlimited plans.

So I explained to the rep: with Bell, as a newbie, I can get a better phone (the Touch, which is full WM6 Pro, instead of the s621 which is just the WM6 Standard) for $99, plus unlimited incoming calls for $25-45, plus unlimited internet and email for $7. Can't I get into the same ballpark at least, with the company I've been with for over half a decade?

Turns out, not. That seemed weird. So I waited a couple days, and tried again. Same story. No room to budge. Not only that, they were rude to me about using the 1GB PC-card plan on a PDA/phone. Huh? I'm paying $135/month, for services Bell offers for $50 or less, and Telus for $60 or less, and Rogers feels they are doing me some kind of a favour??

So, I'm gone.

On Saturday, I went to Costco and within 30mins, I transferred my number to Bell, got automatically dinged by Rogers for $200, got a $99 Touch, 250mins, unlimited incoming, a Message Centre with second phone# for Fax (+$3), unlimited internet, and unlimited Music Store use, for ~$65 all in. That is $75 less than Rogers! In 4mos I save the $300 for cancellation and new phone cost. Never mind that I'm selling my Rogers phone for $200 as well...

I am very happy -- the HTC Touch phone is awesome. The quality of CDMS phone calls is just fine. I've called customer service about 5 times, and they've been great each time.

No doubt I'll have some Bell-specific problems eventually. But I would urge anybody who appreciates email and internet on a phone, to pay the cancellation fee to Rogers, and jump ship.

It is just that worth it.

Toodle-oo, chaps.

[torontosaurus]

My contract was up so I signed up for 3 more years. This is what I was offered:

250 minutes
Weekend and Evenings starting from 6pm
Caller ID
Voice Mail
Rogers2Rogers
100 Long Distance Minutes
Unlimited Incoming Calls
... for 25$/month
Also got a Blackberry pearl for 75$.

Interesting.

I called retentions for the first time earlier, and will be calling them back. This is what I was offered:

250 Anytime
Evenin wknd@ 6
CID/VM/basic TXT
R2R Local
100 LD mins
For $42 a month!

And they offered me the 810i for the "special price for long time customers" of $80 + 35 fee(if I re-up for 3 more years). Basicly the same plan as you, for $20 more a month, the same price as the public for the phone, AND they want to charge me a HUP fee, even though I'm eligible for a HUP since I've never done one before.

Man oh man am I glad I didn't take that deal!

[AirForceElite]

Interesting.

I called retentions for the first time earlier, and will be calling them back. This is what I was offered:

250 Anytime
Evenin wknd@ 6
CID/VM/basic TXT
R2R Local
100 LD mins
For $42 a month!

And they offered me the 810i for the "special price for long time customers" of $80 + 35 fee(if I re-up for 3 more years). Basicly the same plan as you, for $20 more a month, the same price as the public for the phone, AND they want to charge me a HUP fee, even though I'm eligible for a HUP since I've never done one before.

Man oh man am I glad I didn't take that deal!


woww....holy crap just wow.

why didnt u shove up her/his ass that w810 is $79 for new people :O

i hate people like that.
nest time, instead of asking for could be offered, ask them to cancel.

they will ask why to which you should reply that telus is giving awesome deal...and you called yesterday to see what rogers would offer, and the offered just plain sucked, so now you want to move to telus because your offer was bad (pretend to think that whatever one rep offers, is the end offer...dont let them think that you know that each rep can do better than previous)

[Mendesb]

they arent allowed to give out free phones either anymore without a manager approving it

100$ credit max from now on.

[torontosaurus]

woww....holy crap just wow.

why didnt u shove up her/his ass that w810 is $79 for new people :O

i hate people like that.
nest time, instead of asking for could be offered, ask them to cancel.

they will ask why to which you should reply that telus is giving awesome deal...and you called yesterday to see what rogers would offer, and the offered just plain sucked, so now you want to move to telus because your offer was bad (pretend to think that whatever one rep offers, is the end offer...dont let them think that you know that each rep can do better than previous)

Is there a specific telus plan I should reference?

[AirForceElite]

Is there a specific telus plan I should reference?

It's called 1730 plan cause it costs $17.30 taxes in.

they arent allowed to give out free phones either anymore without a manager approving it

100$ credit max from now on.

who told you that?

[torontosaurus]

It's called 1730 plan cause it costs $17.30 taxes in.



who told you that?

Roger that, going to come back at them tmr with this info and see where they go.

[rchun044]

Just talked to data CS and they hooked me up with 3 months unlimited data, so if anyone wants to have that for a few months and test it out, get it. But i do need to double check its not the limited unlimited data before I go crazy with the GPS and emails.....

[migo]

The 17.30 plan is BEFORE taxes and SAF/911. It costs $25+tax all in.

It's basically the standard Rogers retention plan except it has 200 less minutes and includes voicemail. So they'd have to give you free voicemail and a $10 credit to make the $25 retention plan match the telus one. Also right now Telus is giving an extra $88 off a number of their phones so you're getting something nice like an LG Chocolate Spin (actually, I don't know how nice that is but it looks sweet and the CxR would just have to think that).

[migo]

Just talked to data CS and they hooked me up with 3 months unlimited data, so if anyone wants to have that for a few months and test it out, get it. But i do need to double check its not the limited unlimited data before I go crazy with the GPS and emails.....

3 months unlimited pretty much anyone can get on resigning a 3 year contract. And yes it's real unlimited.

[rchun044]

3 months unlimited pretty much anyone can get on resigning a 3 year contract. And yes it's real unlimited.

Its not on contract, its a trial, so its decent, still not great. I signed up for the 4mb/$25 and I used it for a few days and I called back to just tell them their data plan was brutal and I couldn't live my life in fear of over usage at $0.05/kb and the guy just told me about this trial and told me to use it for 3 months the way i want to and then when the invoice comes in, I can see what plan I would have to go on based on my usage.

[master640]

700 Min + 50 Bonus
Weekend and Evening After 5:00 pm (Grandfather it from about 9 years ago)
1000 Long Distance Mins
VoiceMail
Called ID
125 or 200 TXT Messgaes
Rogers to Rogers

$50.00 + $10 + $6.95 + 911 - $10 = Okay Plan

Everyone I know now is either with Rogers or Fido.
So it does not make sense to have this plan anymore.

What retention plan should I get that includes Network Calling

[migo]

They used to give the Mega Incoming plans with UNC, no need for a retention special, I don't think it should be too hard to get one of those.

[st7860]

What retention plan should I get that includes Network Calling

call rogers DIRECTLY at 1-888-936-7283 , do not call 611. and simply ask for it. you may have to give up some of your free features however.

[NerV]

call rogers DIRECTLY at 1-888-936-7283 , do not call 611.

Is this the direct number of Retention Department?

[st7860]

Is this the direct number of Retention Department?

Yes. and Fido's is 1-888-259-3436

[fishlord]

700 Min + 50 Bonus
Weekend and Evening After 5:00 pm (Grandfather it from about 9 years ago)
1000 Long Distance Mins
VoiceMail
Called ID
125 or 200 TXT Messgaes
Rogers to Rogers

$50.00 + $10 + $6.95 + 911 - $10 = Okay Plan

Everyone I know now is either with Rogers or Fido.
So it does not make sense to have this plan anymore.

What retention plan should I get that includes Network Calling

That is smokin' awsome.

[gordie]

Sorry that this is a bit off topic, but i'm pretty much clueless when it comes to phone technicals and i'm pretty sure you guys could answer me easily...

I'm going to be moving back to Toronto soon and have always used Bell for my wireless provider in the past, but i'd like to try Rogers this time around. If I bring any Unlocked, Quad-Band GSM phone home from Germany, will it work on the Rogers network without any trouble? Does Rogers even care if you don't use one of their phones?

[jwei]

700 Min + 50 Bonus
Weekend and Evening After 5:00 pm (Grandfather it from about 9 years ago)
1000 Long Distance Mins
VoiceMail
Called ID
125 or 200 TXT Messgaes
Rogers to Rogers

$50.00 + $10 + $6.95 + 911 - $10 = Okay Plan

Everyone I know now is either with Rogers or Fido.
So it does not make sense to have this plan anymore.

What retention plan should I get that includes Network Calling

You have the option today to have evenings start @ 5pm...

[IceQue]

My Plan

MY5 Canada-Wide Student Plan - $40.00
Unlimited Incoming Local Calls
200 Wday/Unltd Eve/Wkend
50 Minute Bonus


Additional Services
MY5 + 5 Add'l Numbers Bonus
Call Forward/Trans.Pay Per Use
2500 Sent/Unlim Received Text


Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Campus Calling Option Cr - To be removed on 08/10/2009
1 Mth Call Display Credit - To be removed on 06/03/2008
Monthly Plan Credit
Monthly Plan Credit
Monthly Plan Credit - To be removed on 18/07/2010
Better Choice Bundles 15% Disc
Rogers to Rogers Calling Cr - To be removed on 08/10/2009
Rogers to Rogers 3Yr Bonus - To be removed on 06/09/2010


My Current Wireless Essentials


Rogers to Rogers Calling
Canadian LD Anytime Option
Call Display
$10 Text Messaging Plan
Voicemail

Comes out to $40 a month after everything

[torontosaurus]

Ok, call 2 to retentions:

Offered plan:

250 DT
After 6 unlim eve/wknds
TXT,CID,VM
R2R
100 LD min

$36.67 /mnth all in.

W810i for $55. The price they quoted me was that I couldn't get the $80 special price, but 130 -50-25. Now to more thoroughly go over both of these offers and see where it goes.

[NerV]

Discount(s)
Campus Calling Option Cr - To be removed on 08/10/2009


Rogers to Rogers Calling Cr - To be removed on 08/10/2009
Rogers to Rogers 3Yr Bonus - To be removed on 06/09/2010



What is Campus Calling option?

Yes. and Fido's is 1-888-259-3436

Is it true that they know whether you call retentions directly or you are re-directed? I heard it's much better when you are redirected.

[bubble.tea]

....Is it true that they know whether you call retentions directly or you are re-directed? .

ever heard of Caller ID?:lol:

[NerV]

ever heard of Caller ID?:lol:

Do you mean blocking it? (i.e. *68 or in the phone settings)

P.S. That's a good idea. :D

[PrimaryTech]

ever heard of Caller ID?:lol:

Actually, I called using my Rogers cell phone, and the retentions lady thought I was forwarded from the regular customer service. From my experience she did not know if I called directly or if I was forwarded. Of course this was 8 months ago, things might have changed. Rogers might have actually implemented Caller ID on their lines at $6.00 / mo ;)

[bubble.tea]

...... Rogers might have actually implemented Caller ID on their lines at $6.00 / mo ;)

LMAO


good1

[djgee]

^ LOL. So do you mean that only customers are being dinged the extra $1 for CID? :D

[NerV]

Sry guys, it's an off topic. I was wondering if anyone of you knows any websites or online stores that buy broken phones.

Thanks.

[gzajay]

Friend just got off the phone with retentions and signed a 3yr with this deal:

$25 includes
my5
250 anytime minutes
unlimited EW after 6pm
call display

:)

[Aznsilvrboy]

Friend just got off the phone with retentions and signed a 3yr with this deal:

$25 includes
my5
250 anytime minutes
unlimited EW after 6pm
call display

:)

nation wide my5?

[Aznsilvrboy]

My Plan

MY5 Canada-Wide Student Plan - $40.00
Unlimited Incoming Local Calls
200 Wday/Unltd Eve/Wkend
50 Minute Bonus


Additional Services
MY5 + 5 Add'l Numbers Bonus
Call Forward/Trans.Pay Per Use
2500 Sent/Unlim Received Text


Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Campus Calling Option Cr - To be removed on 08/10/2009
1 Mth Call Display Credit - To be removed on 06/03/2008
Monthly Plan Credit
Monthly Plan Credit
Monthly Plan Credit - To be removed on 18/07/2010
Better Choice Bundles 15% Disc
Rogers to Rogers Calling Cr - To be removed on 08/10/2009
Rogers to Rogers 3Yr Bonus - To be removed on 06/09/2010


My Current Wireless Essentials


Rogers to Rogers Calling
Canadian LD Anytime Option
Call Display
$10 Text Messaging Plan
Voicemail

Comes out to $40 a month after everything

That's so awesome...My5 Canada Wide student plan (10 numbers), 250 minutes, unlimited evening/weekends, unlimited incoming, rogers to rogers, 1000 minutes of Canadian long distance, caller id, voice mail for $40 all in...how did you get it?

[bubble.tea]

My Plan
........

Did you play into Retentions..again? LOL...as if they didn't audit your ass all the way back to no freebie-land...What's this like the tenth time?

[forgiven]

Ok, I just resigned the contract. Got a deal from the first rep that's supposed to be $18 inclusive + free phone. Call 2nd time to change shipping address & get my plan confirmed by another rep (she can see all of my credits). However, I had to call (yeah, again) because my Chat n Send bonus was changed to Unl. Local call for 3 month & this time, was told that my plan is actually $45+tax & contract is extended to 2 yrs (told by 3rd rep) instead of 1 yr as promised by the first 2 reps :confused: What's wrong with this? I check my account online & the credits haven't been removed, how could the 3rd rep not see them?
She tols me that I was misinformed although I gave her the confirmation numbers from the 2 previous reps. She said she's gonna send them email telling them to call me to clarify... Well, as expected, nothing's heard from them since.
Does it happen to anybody b4?

[shwinn]

I seem to be having the same probleme as you. My total is supposed to be around 35$ to 40$ all in.

Checked my balance calling 611 and it's currently 75$.

I'm going to wait for my official bill before calling a rep.

[forgiven]

I seem to be having the same probleme as you. My total is supposed to be around 35$ to 40$ all in.

Checked my balance calling 611 and it's currently 75$.

I'm going to wait for my official bill before calling a rep.

Really? My balance stays the same except the 3rd rep actually confused me with my new plan...

[Bakedbread]

I seem to be having the same probleme as you. My total is supposed to be around 35$ to 40$ all in.

Checked my balance calling 611 and it's currently 75$.

I'm going to wait for my official bill before calling a rep.

from my experience (and this is just mine), rogers billed me WRONG on the first bill
they promised me $27 after tax/system access/911 but it came out to over $40

it took about 6-7 more calls in after 2-3 more wrong bills to FINALLY get it down (althouhg they're charging me a grand total of $30/month including system access/911/tax now....but i guess u can't win em all)

if anyone cares
i'm getting:

250 daytime
unlimited evenings/weekends at 6pm
unlimited incoming
unlmited rogers2rogers
125 texts
caller id
voice mail
1000 canadian lond distance

for $30/month after tax/system access/911

good deal, but it took mANY MANY calls to clear up

[IceQue]

Did you play into Retentions..again? LOL...as if they didn't audit your ass all the way back to no freebie-land...What's this like the tenth time?

LOL I call rententions all the time when I'm bored at work! On my old plan I had R2R and the 1000 LD already credited. so they were able to transfer it over when I switched to the my5+5 plan Canada-wide.(which saves me ALOT of money as I have alot of friends in BC) The 2500 txt credit I got that because they couldnt switch my old credit of 1000 R2R txt a month so they gave me and credited me for the 2500 txt plan unstead. this plan also includes 500 overages mins per year too!

[prad]

It's called 1730 plan cause it costs $17.30 taxes in.



who told you that?


i got 160 $ in credit just 2 days ago

[prad]

they arent allowed to give out free phones either anymore without a manager approving it

100$ credit max from now on.

i got 160$ in credit like 2 days ago

[521711]

from my experience (and this is just mine), rogers billed me WRONG on the first bill
they promised me $27 after tax/system access/911 but it came out to over $40

it took about 6-7 more calls in after 2-3 more wrong bills to FINALLY get it down (althouhg they're charging me a grand total of $30/month including system access/911/tax now....but i guess u can't win em all)

if anyone cares
i'm getting:

250 daytime
unlimited evenings/weekends at 6pm
unlimited incoming
unlmited rogers2rogers
125 texts
caller id
voice mail
1000 canadian lond distance

for $30/month after tax/system access/911

good deal, but it took mANY MANY calls to clear up

you have a pretty good plan. when did you get this plan?

[Mendesb]

i got 160$ in credit like 2 days ago

did the rep talk to their manager?

Mayb this rule is for the toronto branch only then??

[gzajay]

nation wide my5?

Nope -- just local.

The plan beat her current plan, so she enthusiastically signed up...
currently:
$25
100 mins
1000 EW from 9
unlimited incoming

now:
$25
250 mins
unlimted after 6
my5
call display

[bubble.tea]

i got 160 $ in credit just 2 days ago

you're special.

[Mendesb]

grr.. the official retention plan changed.

Now: anyone can get

200daytime min (2yr contract)(250 if 3yr)
R2R
unlim after 8 (wtf is this, it used to be 6)
20$ a month.

[bubble.tea]

...it used to be 6)....

no it wasn't.

[9394]

I'm currently under a corporate plan:

$23/month

200mins anytime
unlimited after 6PM + weekends
Caller ID
VM
?Cheaper LD

I called Relations and they "matched" the Telus $17 plan but giving me a $5/monthly credit and they gave me a HTC Touch for $25!

[forgiven]

Ok, I just resigned the contract. Got a deal from the first rep that's supposed to be $18 inclusive + free phone. Call 2nd time to change shipping address & get my plan confirmed by another rep (she can see all of my credits). However, I had to call (yeah, again) because my Chat n Send bonus was changed to Unl. Local call for 3 month & this time, was told that my plan is actually $45+tax & contract is extended to 2 yrs (told by 3rd rep) instead of 1 yr as promised by the first 2 reps :confused: What's wrong with this? I check my account online & the credits haven't been removed, how could the 3rd rep not see them?
She tols me that I was misinformed although I gave her the confirmation numbers from the 2 previous reps. She said she's gonna send them email telling them to call me to clarify... Well, as expected, nothing's heard from them since.
Does it happen to anybody b4?

any ideas, please?

[Hellfire]

I dunno how good I did, but here is what I got:

$32/month + SAF/911/Tax
- 250 Dyatime Mins
- Unlimited E & W from 6 pm
- Unlimited R 2 R
- Unlimited Incoming
- 2500 Text, 1000 Pic/Video Messages
- Caller ID, VM, Who Called, Name Display etc..
- Vision Bundle (Unlimited Mobile Browsing, 12 m Video Calling (50 mins there after), 3 m Video On demand)
- 100 CND LD

+ Free Moto Razr 2 & No Activation fee on a 3 year term.

[oppositeset]

i've been with Rogers for more then 3 years, i called them other day to ask if im eligible for a hardware upgrade. the guy told me i have like $3000 in my credit becoz of all the points and im eligible for an upgrade but he was offering me blackberry pearl for like $200 and all the good phones he was asking for atleast $100+ plus activation fee ... i dont understand if my credit history is that good and i never got any upgrades y r they still charging me that much ... my plan is gonna end august 2009 ,.. do u think i should wait till then and ask for a better offer at that time or just get a phone and pay them now ?
even the plan-wise he said the one im getting is the cheapest they can offer
my plan is
100day time min
unlim incoming
caller id

i pay close to $45

[Makaveli the Don]

i've been with Rogers for more then 3 years, i called them other day to ask if im eligible for a hardware upgrade. the guy told me i have like $3000 in my credit becoz of all the points and im eligible for an upgrade but he was offering me blackberry pearl for like $200 and all the good phones he was asking for atleast $100+ plus activation fee ... i dont understand if my credit history is that good and i never got any upgrades y r they still charging me that much ... my plan is gonna end august 2009 ,.. do u think i should wait till then and ask for a better offer at that time or just get a phone and pay them now ?
even the plan-wise he said the one im getting is the cheapest they can offer
my plan is
100day time min
unlim incoming
caller id

i pay close to $45

You have to call retentions. Not any normal rep. From the main menu you have to say "cancel my account". Don't say that to a rep though. Just tell them that you've been offered a better plan with a cheap phone and you're considering switching. Ask them how long's left on the contract, how much per month to cancel, etc. Play it dumb. Act like you don't know that they can offer you a good deal. Be nice and patient. Don't yell or raise your voice or anything.

[AirForceElite]

i've been with Rogers for more then 3 years, i called them other day to ask if im eligible for a hardware upgrade. the guy told me i have like $3000 in my credit becoz of all the points and im eligible for an upgrade but he was offering me blackberry pearl for like $200 and all the good phones he was asking for atleast $100+ plus activation fee ... i dont understand if my credit history is that good and i never got any upgrades y r they still charging me that much ... my plan is gonna end august 2009 ,.. do u think i should wait till then and ask for a better offer at that time or just get a phone and pay them now ?
even the plan-wise he said the one im getting is the cheapest they can offer
my plan is
100day time min
unlim incoming
caller id

i pay close to $45

1st page...i dont know how it can be any more clear, the first post spoonfeeds with all the info.

[oppositeset]

1st page...i dont know how it can be any more clear, the first post spoonfeeds with all the info.

i already tried that with customer service rep. not with the retentions though, the lady was nice but she said no thts the best we can offer if u want to cancel its gonna be $380 plus charges ... i have home phone and internet with rogers too,,, i read first post, was just wondering if thats for ppl who's contract already expired or i can do that too...

[DynomiteHunter]

does anyone know where i can get two sony ericsson w580i for $0 if im signing up for a three year family phone sharing plan

[thefeebster]

I remember someone either here or hofo saying they walked into Costco and they gave them 2 w580is free with i think a couples plan. I will try to find the link, but you can try them the next time you are in.

But imo, i returned that phone for a reason. It felt almost too light/weak. But then again i've never liked the sony UI, so it may just be me. On the good note, the keypads are fixed!

[AirForceElite]

i already tried that with customer service rep. not with the retentions though, the lady was nice but she said no thts the best we can offer if u want to cancel its gonna be $380 plus charges ... i have home phone and internet with rogers too,,, i read first post, was just wondering if thats for ppl who's contract already expired or i can do that too...



oppositeset, the whole point of getting a good deal is to call retentions.
1st post did mention dont call 611 (aka regular reps)
they have no power to give you any sort of discount...except for maybe waive the $35 admin fee. they will never be able to give you good plan and plan discounts. only retentions can do that and you need to call there.

and as to your question:

no, you do not need to be out of contract to get a good deal.
i would say roughly, 50% of all the people who posted in this thread got their sweet deals while mid-contract.
some got deals as early as 6 months into their 3 year contract (30 months left)

and your 2nd question:
the fact that you have home phone + internet with rogers GREATLY increases your chances of getting a good deal.

[bubble.tea]

......
and your 2nd question:
the fact that you have home phone + internet with rogers GREATLY increases your chances of getting a good deal.

The usual inconsistencies with success rates vis-a-vis Retentions Agents NOTwithstanding...

Anything but the above quote is correct. The fact alone that you are tied in a bind with THREE services with Rogers makes it THAT MUCH more unlikely that anybody would truly follow-through with a cancellation and go through the hassle of moving ALL of said services to another provider.

This is why bundling is a double-edged sword.

Consolidated Retentions agents are PITA's to deal with. They KNOW you're just full of hot air, but 0.05% of people will actually do anything about it beyond a hot and heavy telephone call. I think they've committed the rebuttal handbook to memory those peeps (Boiler Room (http://www.imdb.com/title/tt0181984/) anybody? :D)

[Mendesb]

The usual inconsistencies with success rates vis-a-vis Retentions Agents NOTwithstanding...

Anything but the above quote is correct. The fact alone that you are tied in a bind with THREE services with Rogers makes it THAT MUCH more unlikely that anybody would truly follow-through with a cancellation and go through the hassle of moving ALL of said services to another provider.

This is why bundling is a double-edged sword.

Consolidated Retentions agents are PITA's to deal with. They KNOW you're just full of hot air, but 0.05% of people will actually do anything about it beyond a hot and heavy telephone call. I think they've committed the rebuttal handbook to memory those peeps (Boiler Room (http://www.imdb.com/title/tt0181984/) anybody? :D)

not true. My gf her familly been with rogers for a number of yrs. only had a cell for 3 or so. Now they have a 5$ familly plan.

[AirForceElite]

not true. My gf her familly been with rogers for a number of yrs. only had a cell for 3 or so. Now they have a 5$ familly plan.

that doesn't prove anything...
just because one person got xyz deal, doesnt mean its the way it is.

BT is just saying that when you have all services with rogers and you call to cancel them all and move to bell/telus, they are less likely to believe you because moving 4 services to totally different company is not an easy task, and therefore they are less likely to believe you as opposed to someone who just has wireless service and calls in to say he is moving to bell/telus to save few bucks

[planetik]

When I called, they transferred me to consolidated retentions after the regular wireless retentions offered me the regulars (20/250 minutes) and the consolidated rep ended up agreeing to adding the $5 texting plan for free.
YMMV?

[oppositeset]

so i called retention number, the lady told me that my plan is aleady really good and she cant give me better plan unless im member of a corporation which im not... but since i didnt get a hardware upgrade for 3 years she offered me sony ericsson k790 for $105 ... and in my current plan

$25 unlimited incoming/100daytime min/1000weekend night min.
SAF
$6 caller id
911 fee

she offered me caller id for free... to me its not bad since most of the times i receive calls and she looked pretty firm on this... btw she also said i'll have to renew my term for another 3 years if i agree to this ... do u guys think its a good deal ? if i dont like a deal and i say no i want to still cancel my contract, would they offer anything better or just cancel it right away ?

[paulo500]

I've search through this form but haven't found much info about sharing the retention deal...
I recently got a pretty decent deal through retentions (was paying too much and actually found a much better deal with bell).
I mentioning this to my mom, she showed me her rogers mobile bills and i was blown away with the amount she pays for so little features!
So we looked around for some competitors offers for her situation (which are pretty good), and called the rogers retention number (a couple times now) over a few weeks, with little give. She even has 2 accounts with them for a good few years now (one phone for my brother at uni, and the other is hers).

Is it possible (or has it been done) for myself to call rogers back and mention my great deal over her current crappy deal in hopes that they match it?
If not, she will probably go ahead a cancel her 2 accounts all together and go with the Bell deal she liked...:(

[ride365]

I'm going to try and call soon. I have the following plan now 11 months into 3yr contract $57/month w/SAF & taxes. 150daytime, CID, unlimited incoming, R2R, evenings at 5pm. I want to try for a $100> BB pearl and small txt plan and pay about $30-40/month taxes & saf included don't care if i get bumped to 6pm. Can anyone advise if they think I am being reasonable or asking too much?

[PrimaryTech]

$20 a month
250 weekday minutes
25 anytime minutes
evenings after 6/weekends free
R2R
unlimted incoming calls
2500 sent text and unlimited received
unlimited WAP browsing
call display, call forwarding, call waiting, conference calling, and voicemail
AND she GAVE me the LG Shine for $0

so I went from paying $54 a month to $20 + SAF +911

I don't think that's possible. Your credits/discounts would exceed the amount you are paying per month. Meaning your account will get audited sooner or later. But hey if you get to keep the plan that is one hell of a plan.

[hypperboy]

Pretty sweet deal....The one from bell is a little bit better cuz its unlimited text and no SAF or 911. I would post the bell flyer if someone would tell me how.


My Current Price Plan

250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.
250 Wkday/Unltd. Eve/Wkends
25 Anytime Minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
2500 Sent/Unl. Received Txt
1000 Picture or Video Msgs.
Unlimited WAP Browsing


Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)
Rogers Wireless Ambassador 20%
Value Pack 1 Month Credit - To be removed on 13/03/2008
Digital Call Display Credit - To be removed on 31/01/2011
Monthly Plan Credit
Monthly Plan Credit
Monthly Plan Credit
Incoming Calling Opt. Cr - To be removed on 13/02/2011
Rogers to Rogers 3Yr Bonus - To be removed on 13/02/2011
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.
Rogers to Rogers Calling
$20 Communicate Value Pack

[S150PM]

I don't think that's possible. Your credits/discounts would exceed the amount you are paying per month. Meaning your account will get audited sooner or later. But hey if you get to keep the plan that is one hell of a plan.
Value Pack 1 Month Credit - To be removed on 13/03/2008
Look like next month after the "Value Pack 1 Month Credit" is expired, the total price will go up.

[AirForceElite]

Look like next month after the "Value Pack 1 Month Credit" is expired, the total price will go up.

seems like they gave him $20 valuepack free for 1 month..which is a usual promotion so ppl try new features

[bazan]

call retention to day and got the following.. not sure if this is a good deal (comments?)

for $30 + taxes per line I get (3yr term):

line 1

250 anytime min
unlimited weekend and after 6
no charge SAF
R2R
VoiceMail
125 text
1.5Mb blackberry plan
free blackberry pearl

line 2

250 anytime min
unlimited weekend and after 6
no charge SAF
R2R
$20 communication package
free HTC touch


by the way anyone know if the unlimited browsing can be used on the touch e.g. for yahoo messenger?

Thanks

[AirForceElite]

call retention to day and got the following.. not sure if this is a good deal (comments?)

for $30 + taxes per line I get (3yr term):

line 1

250 anytime min
unlimited weekend and after 6
no charge SAF
R2R
VoiceMail
125 text
1.5Mb blackberry plan
free blackberry pearl

line 2

250 anytime min
unlimited weekend and after 6
no charge SAF
R2R
$20 communication package
free HTC touch


by the way anyone know if the unlimited browsing can be used on the touch e.g. for yahoo messenger?

Thanks

the plans are okay...just not super great if you know what i mean.
first plan is blackberry plan, so i cant comment how good that is since i dont know how much 1.5mb BB plan costs

2nd line is okay also, lacks unlimited incoming though..its much better than R2R.


but you get 2x free $500 devices...so it evens it out...i have never seen Touch go for free on 3 year term

as to your question:

----> HTC Touch is PDA, and rogers $7 unlimited browsing does not apply to: PDA/Smartphone/Windows Mobile 6/unlocked/unbranded/non-Rogers devices

[engineeringsux]

Hey guys, I am paying like 50+ bux per month for my phone plan! IT SUCKS ALSO.

RIGT NOW I have:

150 mins daytime
evenings and weekends at 8 and weekends
CID
150 Text messages

this comes up to like 37 bucks and I'm pretty pissed off because I always go over and my bill comes up to +50 bucks every month.

I would like to do the retentions thing but every time i dial 611 it says name your service: wireless, home, internet - and i say "cancel my phone" and it takes me to a technician :S

Can someone please provide me the exact procedure to go straight to retentions thanks?

Also if i ask for:

250 mins daytime
evenings @ 6 plus weekends
free incoming / R2R
VM
CID

+ a new phone -> black berry

Do you think i can get the plan for $25 or under and get the phone for free?

I actually wouldn't mind quitting from Rogers anways heh.

Also, I'm one of there VIP customers so I don't know how much that helps. Any tips?

[forgiven]

read first post. It provides direct retention number

[AirForceElite]

Can someone please provide me the exact procedure to go straight to retentions thanks?

Also if i ask for:


Do you think i can get the plan for $25 or under and get the phone for free?

Any tips?


The first post provides direct number to call them.


Also, what we think here does not guarantee anything at all. It all depends on if you get lucky on good rep or no

[st7860]

direct rogers retentions line. 1-888-936-7283

[Kasakato]

direct rogers retentions line. 1-888-936-7283

:rolleyes:

[engineeringsux]

Hey guys, I am paying like 50+ bux per month for my phone plan! IT SUCKS ALSO.

RIGT NOW I have:

150 mins daytime
evenings and weekends at 8 and weekends
CID
150 Text messages

this comes up to like 37 bucks and I'm pretty pissed off because I always go over and my bill comes up to +50 bucks every month.

I would like to do the retentions thing but every time i dial 611 it says name your service: wireless, home, internet - and i say "cancel my phone" and it takes me to a technician :S

Can someone please provide me the exact procedure to go straight to retentions thanks?

Also if i ask for:

250 mins daytime
evenings @ 6 plus weekends
free incoming / R2R
VM
CID

+ a new phone -> black berry

Do you think i can get the plan for $25 or under and get the phone for free?

I actually wouldn't mind quitting from Rogers anways heh.

Also, I'm one of there VIP customers so I don't know how much that helps. Any tips?

Thanks for the number guys! Do you think the above plan I described is realistic? What are the things you can say to make your REP budge?

[paulo500]

I've search through this form but haven't found much info about sharing the retention deal...
I recently got a pretty decent deal through retentions (was paying too much and actually found a much better deal with bell).
I mentioning this to my mom, she showed me her rogers mobile bills and i was blown away with the amount she pays for so little features!
So we looked around for some competitors offers for her situation (which are pretty good), and called the rogers retention number (a couple times now) over a few weeks, with little give. She even has 2 accounts with them for a good few years now (one phone for my brother at uni, and the other is hers).

Is it possible (or has it been done) for myself to call rogers back and mention my great deal over her current crappy deal in hopes that they match it?
If not, she will probably go ahead a cancel her 2 accounts all together and go with the Bell deal she liked...:(
Never been done?

[TT333]

I don't think that's possible. Your credits/discounts would exceed the amount you are paying per month. Meaning your account will get audited sooner or later. But hey if you get to keep the plan that is one hell of a plan.

Are you sure? Right now my Plan is $25 with $31 of credits. You say his has more credits than the price plan is worth, like mine- and that it will get audited. So do you think mine will?

thanks

[AirForceElite]

Guys lol....

those "do you think" or "is it possible for me" are based on rep.
you might have $50 plan come out as $10 taxes in and it won't get audited...or you might $50 plan come out as $35 and get audited the next week.


its all luck guys...
luck plays more important role than your tenure (tenure = how much you have been with rogers and wether your bills are high and bring a lot of revenue)

[PrimaryTech]

Are you sure? Right now my Plan is $25 with $31 of credits. You say his has more credits than the price plan is worth, like mine- and that it will get audited. So do you think mine will?

thanks

Sometimes it happends and other times they completely miss it. However, my suggestion is; do not call Rogers up for anything in regards to your wireless account. That means, no changing of any features, etc. If you do, chances are when the REP will bring up your wireless account and they will mention the fact that some of the credits will need to be removed, and will explain to you why. Moral of the story is if you have more credits then how much you are paying per month (ie 31 credit, 25/mo plan), and you are getting away with it, don't change or call anything in regards to your wireless account.

[watercresent]

you know how people usually get a deal offer at 6 months or of making a phone plan. is it possible for me to get a better plan when i had my phone for 5 months and a bit?

[X360]

Are you sure? Right now my Plan is $25 with $31 of credits. You say his has more credits than the price plan is worth, like mine- and that it will get audited. So do you think mine will?

thanks
There are 2 kind of credits, Monthly Plan Credit and Add on credit. Just check your account as long as your Monthly Plan Credit less than your base plan price then it is OK.

U can have $1000 worth of monthly plan credits but if your plan is only $20 if will pbly cover this! Monthly plan credits only cover your base plan(no addons)! However you can get addon credits. I think I was to have an addon credit that got messed up when a rep messed with my account
http://www.howardforums.com/showthread.php?t=859401&p=10667649

For example, if you look at this plan as long as those 'Monthly Plan Credit' is less than the base monthy price $20 then it should be OK.

Other credits consider as Add-on credits like 'Digital Call Display Credit', 'Incoming Calling Opt. Cr', 'Rogers to Rogers 3Yr Bonus', etc...

Pretty sweet deal....The one from bell is a little bit better cuz its unlimited text and no SAF or 911. I would post the bell flyer if someone would tell me how.


My Current Price Plan

250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.
250 Wkday/Unltd. Eve/Wkends
25 Anytime Minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
2500 Sent/Unl. Received Txt
1000 Picture or Video Msgs.
Unlimited WAP Browsing


Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)
Rogers Wireless Ambassador 20%
Value Pack 1 Month Credit - To be removed on 13/03/2008
Digital Call Display Credit - To be removed on 31/01/2011
Monthly Plan Credit
Monthly Plan Credit
Monthly Plan Credit
Incoming Calling Opt. Cr - To be removed on 13/02/2011
Rogers to Rogers 3Yr Bonus - To be removed on 13/02/2011
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.
Rogers to Rogers Calling
$20 Communicate Value Pack

[Mendesb]

call retention to day and got the following.. not sure if this is a good deal (comments?)

for $30 + taxes per line I get (3yr term):

line 1

250 anytime min
unlimited weekend and after 6
no charge SAF
R2R
VoiceMail
125 text
1.5Mb blackberry plan
free blackberry pearl

line 2

250 anytime min
unlimited weekend and after 6
no charge SAF
R2R
$20 communication package
free HTC touch


by the way anyone know if the unlimited browsing can be used on the touch e.g. for yahoo messenger?

Thanks
since when does rogers offer NO SAF retention deals?

[forgiven]

since when does rogers offer NO SAF retention deals?

Since I spoke to an awesome rep :D
The agent that gave me the deal called me back today. She apologized she didn't document everything on my account so the other agents couldn't understand. However, she fixed every thing & even gave me a lot of goodwill credits ;) I'm able to get back to my plan:

750 mins daytime
EW @ 6pm
VM, CID, 125 txt (could've asked for more but I'm not a big fan of txt)
network calling
unlimited incoming
100 LD (I don't need more than that)

3 months unlimited txt & talk
free Nokia 5300 waive activation fee it's very ecxeptional

$15.70/month inclusive

She apologized profusely b/c other reps just called me a liar & she's willing to:

1) waive SAF forever :D (just check my account & it... disappears for god's sake)
2) extra $50 goodwill credit for the billing mistakes (my balance was $50.4 then reversed to credit $6.1 now credit $56.1)
3) 50% off my bill for 6 months => I'm paying $7.85 for the next 6 months

She's calling me back on my billing cycle to assure everything is there. Here's the list of my discounts:

Discount(s)

* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* 50% Monthly Plan Credit - To be removed on 15/08/2008
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.
* Wireless Office Dialing Credit

It's so much better than the new EPP plan ;)

[jwei]

Since I spoke to an awesome rep :D
The agent that gave me the deal called me back today. She apologized she didn't document everything on my account so the other agents couldn't understand. However, she fixed every thing & even gave me a lot of goodwill credits ;) I'm able to get back to my plan:

750 mins daytime
EW @ 6pm
VM, CID, 125 txt (could've asked for more but I'm not a big fan of txt)
network calling
unlimited incoming
100 LD (I don't need more than that)

3 months unlimited txt & talk
free Nokia 5300 waive activation fee it's very ecxeptional

$15.70/month inclusive

She apologized profusely b/c other reps just called me a liar & she's willing to:

1) waive SAF forever :D (just check my account & it... disappears for god's sake)
2) extra $50 goodwill credit for the billing mistakes (my balance was $50.4 then reversed to credit $6.1 now credit $56.1)
3) 50% off my bill for 6 months => I'm paying $7.85 for the next 6 months

She's calling me back on my billing cycle to assure everything is there. Here's the list of my discounts:

Discount(s)

* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* 50% Monthly Plan Credit - To be removed on 15/08/2008
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.
* Wireless Office Dialing Credit

It's so much better than the new EPP plan ;)
Wow, that seems to good to be true. Post pics.

[forgiven]

I'm still in the middle of my billing cycle :cheesygri Will post if available ;)

Way to go dude :D :D :D :D

[joep]

called last night and the rep offered me the crappiest plan ever:

250 weekday min
Unlimited incoming
CID
HTC Touch for $240
-for $45 + SAF + tax + etc

I refused the offer of course. My question is: What is a good time interval to call those guys ? Once per few hours/day/week???

[nfnx]

Since I spoke to an awesome rep :D
The agent that gave me the deal called me back today. She apologized she didn't document everything on my account so the other agents couldn't understand. However, she fixed every thing & even gave me a lot of goodwill credits ;) I'm able to get back to my plan:

750 mins daytime
EW @ 6pm
VM, CID, 125 txt (could've asked for more but I'm not a big fan of txt)
network calling
unlimited incoming
100 LD (I don't need more than that)

3 months unlimited txt & talk
free Nokia 5300 waive activation fee it's very ecxeptional

$15.70/month inclusive

She apologized profusely b/c other reps just called me a liar & she's willing to:

1) waive SAF forever :D (just check my account & it... disappears for god's sake)
2) extra $50 goodwill credit for the billing mistakes (my balance was $50.4 then reversed to credit $6.1 now credit $56.1)
3) 50% off my bill for 6 months => I'm paying $7.85 for the next 6 months

She's calling me back on my billing cycle to assure everything is there. Here's the list of my discounts:

Discount(s)

* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* 50% Monthly Plan Credit - To be removed on 15/08/2008
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.
* Wireless Office Dialing Credit

It's so much better than the new EPP plan ;)

you lieeee

[AirForceElite]

Since I spoke to an awesome rep :D
The agent that gave me the deal called me back today. She apologized she didn't document everything on my account so the other agents couldn't understand. However, she fixed every thing & even gave me a lot of goodwill credits ;) I'm able to get back to my plan:

750 mins daytime
EW @ 6pm
VM, CID, 125 txt (could've asked for more but I'm not a big fan of txt)
network calling
unlimited incoming
100 LD (I don't need more than that)

3 months unlimited txt & talk
free Nokia 5300 waive activation fee it's very ecxeptional

$15.70/month inclusive

She apologized profusely b/c other reps just called me a liar & she's willing to:

1) waive SAF forever :D (just check my account & it... disappears for god's sake)
2) extra $50 goodwill credit for the billing mistakes (my balance was $50.4 then reversed to credit $6.1 now credit $56.1)
3) 50% off my bill for 6 months => I'm paying $7.85 for the next 6 months

She's calling me back on my billing cycle to assure everything is there. Here's the list of my discounts:

Discount(s)

* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* 50% Monthly Plan Credit - To be removed on 15/08/2008
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.
* Wireless Office Dialing Credit

It's so much better than the new EPP plan ;)

WHAT THE ****?

Dude I think there is something wrong.
There is no possible way you can get 750 daytime minutes with network calling and unlimited incoming + cid + vm + sms all for $15.

It's just not physically possible man.
I think the rep that offered you either will get fired or she doesn't actually know what she is doing.

Also, how the hell did she call you back, I never could imagine a rep is going to call back.
They don't even let you speak to the same rep when you tell reps name of the person who talked to you...they say we can't transfer, how she called you back and why she did it is beyond me.

[forgiven]

I spoke to her 2 weeks ago & when I called back, the other rep couldn't see all of the credits which I argued I have. The least she can do is to send my first rep an email telling her to call me back & clarify. That's how we reunited :cheesygri :cheesygri :cheesygri Remember I post a question about Rogers not honour the contract. This problem is resolved just now when I got off the phone with her. :cheesygri

Dude, if u check hofo, you can find a new activation deal that looks really like mine (w/ some slight differences) for :arrow: :arrow: :arrow: $5+SAF+911

250mins
EW @ 6pm
network calling
unl. incoming
unl. txt
CID

YMMV, it all depends on the reps

[thefeebster]

Also, how the hell did she call you back, I never could imagine a rep is going to call back.
They don't even let you speak to the same rep when you tell reps name of the person who talked to you...they say we can't transfer, how she called you back and why she did it is beyond me.

When i got my retention plan, i called on a tuesday and i took the deal. The lady said she would call me back when she approved my HUP because there was a mix-up with shipping and such. Then she called Wednesday at my home phone number, which is not with rogers, and left a message. She was a nice rep!

[Valek]

Guys, any idea when is the best time to call into retentions? Like, best time of the day to get a decent rep?

[TT333]

I spoke to her 2 weeks ago & when I called back, the other rep couldn't see all of the credits which I argued I have. The least she can do is to send my first rep an email telling her to call me back & clarify. That's how we reunited :cheesygri :cheesygri :cheesygri Remember I post a question about Rogers not honour the contract. This problem is resolved just now when I got off the phone with her. :cheesygri

Dude, if u check hofo, you can find a new activation deal that looks really like mine (w/ some slight differences) for :arrow: :arrow: :arrow: $5+SAF+911

250mins
EW @ 6pm
network calling
unl. incoming
unl. txt
CID

YMMV, it all depends on the reps

5 BUCKS? FOR THAT? ARE YOU SERIOUS?

[forgiven]

Absolutely. But it's not mine, someone posted it. And don't ask me how or why, I've no idea :D Maybe that person slept with Ted Roger :cheesygri :cheesygri :cheesygri

[TT333]

Absolutely. But it's not mine, someone posted it. And don't ask me how or why, I've no idea :D Maybe that person slept with Ted Roger :cheesygri :cheesygri :cheesygri

I've been looking on hofo-- can't find. Can you please post a link?

[forgiven]

I've been looking on hofo-- can't find. Can you please post a link?

Enjoy ;)

http://www.howardforums.com/showpost.php?p=10655934&postcount=2709

[AirForceElite]

Enjoy ;)

http://www.howardforums.com/showpost.php?p=10655934&postcount=2709

in addition to my primary line which is in my sig:
$40 + SAF + 911 + tax

New activation in January

$20 - 150 daytime, Unlimited Eve/Wk at 9pm
+ $7 Early Eve/Wk 6pm (included)
+ 100 Bonus daytime (included)
+ Unlimited Network Calling (included)
+ Exact Pricing (PSB after first minute)
+ $10 Unlimited Incoming
- $7 Early Evening Option Cr. (included)
- $15 Monthly Credit
- $10 Incoming Calling Opt. Cr
+ Unlimited SMS
+ CallerID
+ SAF + 911 + tax
= $5 + SAF + 911 + tax = $11.45 + tax

2yr Contract for W810i at $29.99
Activation Fee waived
1st Month MSF credit


???????????????????????

you and tha fido8290 guy got unimaginable plan.

i just cant believe its possible...cant wait for both of your bills

[forgiven]

I know, I'm even more impatient than you are ;) My rep will call me back on the billing cycle to make sure everything is correct. Since my contract is up in 4 months, I'm a free bird & therefore, no worries, I can cancel anytime ;) She said she'd take care of the rest for me (as you can see, SAF is waived permanently for God's sake PLUS some more credits, without me even request them. I told her the previous agents were rude so I'm upset & she did her best to accommodate me) The rep also offered me a w580i for $99 (unfortunately HUP fee can't be waived anymore) upon 3 yrs renewal. I'm still thinking cuz I remember seeing it @ the Source for $0. What do you guys think?

[oppositeset]

I know, I'm even more impatient than you are ;) My rep will call me back on the billing cycle to make sure everything is correct. Since my contract is up in 4 months, I'm a free bird & therefore, no worries, I can cancel anytime ;) She said she'd take care of the rest for me (as you can see, SAF is waived permanently for God's sake PLUS some more credits, without me even request them. I told her the previous agents were rude so I'm upset & she did her best to accommodate me) The rep also offered me a w580i for $99 (unfortunately HUP fee can't be waived anymore) upon 3 yrs renewal. I'm still thinking cuz I remember seeing it @ the Source for $0. What do you guys think?


can u tell me the name of the rep ??? next time i'll ask for her too :D ... all the reps i talk to tell me u have a really good account very high revenue and all that but they never give me any deal at all !!! so its impossible to get an hup for free ? i've been with them for more then 3 years never got any phone but they still want to charge me $105 for k790a and $250 for blackberry peal ... do u guys think they give these phones for free at all ?

[Mendesb]

can u tell me the name of the rep ??? next time i'll ask for her too :D ... all the reps i talk to tell me u have a really good account very high revenue and all that but they never give me any deal at all !!! so its impossible to get an hup for free ? i've been with them for more then 3 years never got any phone but they still want to charge me $105 for k790a and $250 for blackberry peal ... do u guys think they give these phones for free at all ?

not anymore.

[amuzinkn]

what happened?

[Mendesb]

new rules got implied (toronto location at least) where they cant give away more than a 100$ credit w.o manager's approval... including phones.

eg: if a phone is 150 $ on 3yr term.. w.o managers permission the rep is allowed to give it for 50

[DynomiteHunter]

hey quick question
has anyone been able to get the sony ericsson w580 for $0 at Costco or anywhere in the GVA this month (recently?) im going out to check tomorro but not sure where i should head to cause im getting a family share plan so i want two w580 for $0.


also, does the sony ericsson w580 still come with the free 8g memory?

[forgiven]

hey quick question
has anyone been able to get the sony ericsson w580 for $0 at Costco or anywhere in the GVA this month (recently?) im going out to check tomorro but not sure where i should head to cause im getting a family share plan so i want two w580 for $0.


also, does the sony ericsson w580 still come with>:( the free 8g memory?

Nope, the 8gb promo is over for the w580i >:( I wanna get that one too for my sister cuz the contract is up in 4 months; but can somebody tell me where can I find it for $0 in the GTA? Costco? The Source? The best retention offer is $99+$35 fee (can't be waived anymore). And sorry I think phones are no longer free >:(
Even though I've been with Rogers for only 1.5 yrs, I was VERY VERY lucky to speak to an awesome agent named Linda, ask for her next time you call :D

[paulo500]

but can somebody tell me where can I find it for $0 in the GTA? Costco? The Source? The best retention offer is $99+$35 fee (can't be waived anymore).
Dude, by the sounds of it, Rogers is practically paying you to use their services! Why do you keep pushing the envelope? lol

[bubble.tea]

....
* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* 50% Monthly Plan Credit - To be removed on 15/08/2008
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.
* Wireless Office Dialing Credit

It's so much better than the new EPP plan ;)

1-These credits have ZERO justification being here.
2-This plan is BEGGING to be audited.
3-As soon as finances sees this...get ready to lose it all.
4-Either your friend is risking their job on this...or there's a rogue employee who's 'saying farewell' to their employmency at Rogers...and wants to go out with a bang.

I'm out.:D

[DynomiteHunter]

WHAT!!!! Ughhh the 8g promo is over? I thought they have it with this phone always. Thats so crap.

[shwinn]

Its over for the w580 but i think its still on for the k850

[pinkie_143]

Nope, the 8gb promo is over for the w580i >:( I wanna get that one too for my sister cuz the contract is up in 4 months; but can somebody tell me where can I find it for $0 in the GTA? Costco? The Source? The best retention offer is $99+$35 fee (can't be waived anymore). And sorry I think phones are no longer free >:(
Even though I've been with Rogers for only 1.5 yrs, I was VERY VERY lucky to speak to an awesome agent named Linda, ask for her next time you call :D

i called rogers last night for a hardware up grade to the HTC Touch, they're giving me $75 off of $350 for a 3yr upgrade (but i've only been with them for less than a year). any way, the gentleman i spoke to waived the $35 fee.

[forgiven]

???????????????????????

you and the fido8290 guy got unimaginable plan.

i just cant believe its possible...cant wait for both of your bills

this is the bill of the fido8390 guy from hofo ;)

http://img170.imageshack.us/my.php?image=rogersplanuw9.jpg

People gain nothing from lying. So please don't be too harsh :( We're here to share the experience, as the purpose of this thread...

[J_u_n_i_o_r_3]

they said they have a new feature $5 500 text message prettty good deal

[UncleRico.]

they said they have a new feature $5 500 text message prettty good deal
Can anyone else confirm this? I've got a $6 125 text with a $5 credit on top, but if this is true, i'm gonna call in and change it immediately.

[mooki]

Thanks everyone!
I have 4 cell's that had about one year left on the contracts and I got...

Unlimited Incoming
1000 R2R
100 Long Distance
2500 Text
V/M CID
Weekend and Evening at 6
350 Daytime minutes
4 free KRZR's
20 + SAF + Taxes WOOT!!!!

:cheesygri

[dragontea]

Can anyone else confirm this? I've got a $6 125 text with a $5 credit on top, but if this is true, i'm gonna call in and change it immediately.

i had the same thing and changed it last week to the $5 community value pack 500 SMS and 50 MMS included

[UncleRico.]

i had the same thing and changed it last week to the $5 community value pack 500 SMS and 50 MMS included
Just did this 10 minutes ago. Thanks for the headsup.

[kzboi]

so i tried to call in retentions today and i tried my best to do everything it said on the first page.. i told them that bell was going to give me a deal, but instead of trying to renegotiate with me he just went on ahead and canceled my service.. i didn't actually mind if they canceled because bell was actually going to give me a good plan.. i was just wondering if there's something else i can do?.. any help is appreciated.. thanks in advance..

[forgiven]

so i tried to call in retentions today and i tried my best to do everything it said on the first page.. i told them that bell was going to give me a deal, but instead of trying to renegotiate with me he just went on ahead and canceled my service.. i didn't actually mind if they canceled because bell was actually going to give me a good plan.. i was just wondering if there's something else i can do?.. any help is appreciated.. thanks in advance..

Why do u risk it? Why didn't u just say: "I'm THINKING about switching"? Then it'll be more room for negotiation.
If u use data a lot u could switch to Bell/Telus but I think if u change ur mind & uncancell the service with Rogers then there'll be a big flag on ur account. However, maybe u just had bad luck, try again later.

[kzboi]

Why do u risk it? Why didn't u just say: "I'm THINKING about switching"? Then it'll be more room for negotiation.
If u use data a lot u could switch to Bell/Telus but I think if u change ur mind & uncancell the service with Rogers then there'll be a big flag on ur account. However, maybe u just had bad luck, try again later.

yea that's exactly what i said.. i said.. i was thinking of switching over to bell because they have a good deal for me.. and then the guy just started the cancellation process... if i call back and say i don't want to cancel and i get a flag.. would i still be able to get a good deal.. or should i just switch over.. because i don't really mind if i do.. but it would be nice if i could still get a good rep and get a good deal.. thanks for the advice..

[forgiven]

yea that's exactly what i said.. i said.. i was thinking of switching over to bell because they have a good deal for me.. and then the guy just started the cancellation process... if i call back and say i don't want to cancel and i get a flag.. would i still be able to get a good deal.. or should i just switch over.. because i don't really mind if i do.. but it would be nice if i could still get a good rep and get a good deal.. thanks for the advice..

Then the rep should get fired. He can't cancel the service without YOUR consent (in this case u said you're just CONSIDERING). If I were you, I'd call back & tell them the last rep was rude & unprofessional, I just asked him how much is the EFC cuz I'm considering switching but he go ahead cancel my service. You'd get a lot out of it cuz it's their fault :D
Gud luck

[najibs]

Then the rep should get fired. He can't cancel the service without YOUR consent (in this case u said you're just CONSIDERING). If I were you, I'd call back & tell them the last rep was rude & unprofessional, I just asked him how much is the EFC cuz I'm considering switching but he go ahead cancel my service. You'd get a lot out of it cuz it's their fault :D
Gud luck

No, the last rep was not rude. He just called him out on his bluff by starting the cancellation process, probably because they've been getting lots of calls from RFDers pretending to cancel, so by starting the cancellation process he could really see if he was serious or not. Clearly KZBOI wasn't serious, so he's panicking now.

Don't have sour grapes just because you got owned at your own game by the Rogers rep, who's clearly the better sales person.

[Tomato_1]

yea that's exactly what i said.. i said.. i was thinking of switching over to bell because they have a good deal for me.. and then the guy just started the cancellation process... if i call back and say i don't want to cancel and i get a flag.. would i still be able to get a good deal.. or should i just switch over.. because i don't really mind if i do.. but it would be nice if i could still get a good rep and get a good deal.. thanks for the advice..

Tell them to uncancel it because you want to WNP out. You can't WNP out if you account is canceled.

For future reference if you are going to threaten to cancel you should use WNP as your excuse.

[kzboi]

Tell them to uncancel it because you want to WNP out. You can't WNP out if you account is canceled.

For future reference if you are going to threaten to cancel you should use WNP as your excuse.

whats WNP?

anyway it's okay guys.. i guess the rep just didn't want to deal with that right then and there..so i called again and i asked them to NOT cancel my account because i told them that i talked to bell and they said i didn't need to cancel if i wanted to keep my number and bell would take care of the cancellation process.. and to my surprise the lady told me there was nothing on my account that said that i wanted to cancel.. and then i just said thank you very much i'll talk to bell now..

but then i called again 3 hours later because i knew my account didn't have anything on it.. so now.. i talked to this girl that sounded young and i told her carefully that i was THINKING of canceling my account because bell was going to match my plan that i had before which was

100/1000 Eve/Wkds Plan - $37.00

1000 minutes e&w at 6PM
unlimited r2r
unlimited incoming

$12 communicate at $10 because i got it 1 and 1/2 years ago.

which came up to $37 + $10 comm + $6.95 SAF + $0.50-911 + tax = $57.17

but instead of R2R they were going to waive the SAF at bell.. and give me the HTC touch for $150 .. which was a lie .. LOL.. so she was like "ohh, there are other options u can choose from because switching there with the HTC touch would be around $275 so we started talking and she gave me this deal..

250/Unlimited Eve/Wkds Plan - $20.00

6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.
Unlimited Rogers to Rogers
250+50 Wkday/Unltd. Eve/Wkends
VoiceMail and Call Display

$20 + $6.95 SAF + $0.50-911 + tax = $28.82

and a Motorola RAZR2 for $150 on a 2 year extension... i think that's pretty good for the 1st deal.. don't you think?

[AirForceElite]

and a Motorola RAZR2 for $150 on a 2 year extension... i think that's pretty good for the 1st deal.. don't you think?

WNP = wireless number portability a.k.a. your last excuse after you get "okay sir, i cancelled your account like you asked, have a good day"

[kzboi]

WNP = wireless number portability a.k.a. your last excuse after you get "okay sir, i cancelled your account like you asked, have a good day"

oh okay thank you.. do you think i got a good deal or should i ask for more?

[Tomato_1]

whats WNP?
http://www.wirelessnumberportability.ca/

[AirForceElite]

oh okay thank you.. do you think i got a good deal or should i ask for more?

like i always say, what we think here is is irrelevant.
maybe next time you call, you get a rep who's willing to give you razr 2 for free on 2 year...i dont know.
however you already called them many times, and they i assume they sort of suspect your "i am going to telus" bluff

[a_y3n]

i had the same thing and changed it last week to the $5 community value pack 500 SMS and 50 MMS included

Just did this 10 minutes ago. Thanks for the headsup.

How did you guys get the 50 MMS included? The dude I was talking to said the text messaging plan was $5 with only 500 sms.

[kzboi]

like i always say, what we think here is is irrelevant.
maybe next time you call, you get a rep who's willing to give you razr 2 for free on 2 year...i dont know.
however you already called them many times, and they i assume they sort of suspect your "i am going to telus" bluff

well it's like 50% bluff 50% truth because i wouldn't really mind going to bell.. it's just that after reading this thread i felt cheated out of my $60 in total plan that people get here for $30..

[st7860]

oh okay thank you.. do you think i got a good deal or should i ask for more?

you should ask for more, besides, people's statements here are related.

[kzboi]

you should ask for more, besides, people's statements here are related.

how should i go about asking for more? .. what does the bold statement mean? thanks in advance..

[RunningLucky]

I just got offered:

$25/month voice plan with $5 credit

- 250 minutes
- ulmd eve/wkends starting at 6pm
- $20 communicate pack (VM, CD, Namedisplay, WhoCalled, 2500 txt msgs, 100 pic/vid msgs, ulmd mobile browsing) with a $10 credit
- 100 Canadian LD minutes
- R2R
- first 6 months unlimited local calling.

with a Razr2 V9 for $99 (on a 3 yr contract) or for $199 (on a 2 yr contract)

= $30/month + SAF + 911 + tax = $42.32/month

Just wondering what you guys thought of this deal, or if i would be able to convince them to waive the cost of the phone, or convince them to bring the price per month down to $25/month.

Thanks!

[kzboi]

I just got offered:

$25/month voice plan with $5 credit

- 250 minutes
- ulmd eve/wkends starting at 6pm
- $20 communicate pack (VM, CD, Namedisplay, WhoCalled, 2500 txt msgs, 100 pic/vid msgs, ulmd mobile browsing) with a $10 credit
- 100 Canadian LD minutes
- R2R
- first 6 months unlimited local calling.

with a Razr2 V9 for $99 (on a 3 yr contract) or for $199 (on a 2 yr contract)

= $30/month + SAF + 911 + tax = $42.32/month

Just wondering what you guys thought of this deal, or if i would be able to convince them to waive the cost of the phone, or convince them to bring the price per month down to $25/month.

Thanks!

how did u negotiate all of your deals? will u give me some advice?

[iamdman]

Here's my plan:

250min Weekdays
100min Long Distance
Unlimited Evenings and Weekends @ 6pm
Free Incoming Calls
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled

All of this for $35 dollars (that's including the air fees and taxes). I spoke to a supervisor to get this, so make sure you work your way up the ladder or keep trying different representatives.


What happend to the 5MB mobile Internet package for $5?, I can't find it on the Rogers site.

[PrimaryTech]

What happend to the 5MB mobile Internet package for $5?, I can't find it on the Rogers site.

From my understanding it had gotten grandfathered as of Feb 4.

[iamdman]

From my understanding it had gotten grandfathered as of Feb 4.

Those buggers, always doing what is in their best interest instead of the customer.

[ahsm]

Just got off the phone with some girl named from BC, she sounded hot.

I already got a retention plan maybe half a year ago. I called earlier today, complained a bit but didn't get anywhere. Called again just now and got this:

unlimited incoming calls
200 outbound weekday minutes
unlimited evenings & weekends after 5pm
universal network calling
100 cnd lD min
voicemail, call display

I didn't have to sign a contract or anything.

My monthly bill will be $41.18 (That's SAF, taxes and everything already included.)

[Kaitlyn]

Had this for a little while but would like R2R or unlimited incoming... I never go over my bill though, so I don't know how I could get it... (having one or the other would let me use it a LOT more :))


$34.xx after tax

250 mins
evenings + weekends @ 6
call display
name display
whocalled
voicemail
125 text messages
100 LD

[J_u_n_i_o_r_3]

called agian to lower price plan
this time
$25 +6.95
250 day time
after 6 free weekend and eveing
free rogers to rogers
free incoming
free 100 long distance minutes
free caller id

Never going to let go of this plan as when I get older the plan will still be worth it
as any one calling in would be free

[Valek]

So I just called in to see what they would offer me.
The lady I got was a nice asian lady, but she wouldn't budge on a lot of things. I'm not sure if I should go with it.

My Current Plan: 250/Unlimited Evenings and weekends @6pm - $25.00
Network Features + Detailed Billing + SMS Bundle Pack + Emergency + SAF + $7 Essential Pack + Digital Call Display Credit to be removed March 09.

The lady offered on a 3 year plan:
My same current plan with a $5 credit so it's $20. +
100 Canada Long Distance Minutes
Black Berry Pearl @ 124.00

Bah.
Should I go with it? I told her I still wanted to look around, she put a note down on what she offered. Is there any way I can budge another rep into improving the offer?

[Vickel]

So I just called in to see what they would offer me.
The lady I got was a nice asian lady, but she wouldn't budge on a lot of things. I'm not sure if I should go with it.

My Current Plan: 250/Unlimited Evenings and weekends @6pm - $25.00
Network Features + Detailed Billing + SMS Bundle Pack + Emergency + SAF + $7 Essential Pack + Digital Call Display Credit to be removed March 09.

The lady offered on a 3 year plan:
My same current plan with a $5 credit so it's $20. +
100 Canada Long Distance Minutes
Black Berry Pearl @ 124.00

Bah.
Should I go with it? I told her I still wanted to look around, she put a note down on what she offered. Is there any way I can budge another rep into improving the offer?

was it the Pearl with gps or without?
with gps, you can probably get it down to $100 maybe less
original pearl should be free
i got one for free and im really enjoying it right now

[kzboi]

how would i go about getting a free pearl or razr2 for cheap for my co-worker? he's been paying almost $90 a month with a crappy deal.. been with rogers for 2 years on a 3 year plan..

[AirForceElite]

how would i go about getting a free pearl or razr2 for cheap for my co-worker? he's been paying almost $90 a month with a crappy deal.. been with rogers for 2 years on a 3 year plan..



gee, i dont know...maybe call retentions?

[kzboi]

gee, i dont know...maybe call retentions?

well obviously.. i was just looking for some pointers because people here seem to get what they want.. do they just ask or something? or do they get really lucky and the rep just offers it to them? i just want to know how they start and then end up with really awesome deals..

[AirForceElite]

well obviously.. i was just looking for some pointers because people here seem to get what they want.. do they just ask or something? or do they get really lucky and the rep just offers it to them? i just want to know how they start and then end up with really awesome deals..

just a sec, i ll write up something. its not hard if you think about it...its just bargaining

[AirForceElite]

well obviously.. i was just looking for some pointers because people here seem to get what they want.. do they just ask or something? or do they get really lucky and the rep just offers it to them? i just want to know how they start and then end up with really awesome deals..




-Hello, i was wondering how much it would cost to cancel my account
-$60, sir
-OK, can you go ahead and cancel it?
-I am very sorry to hear that, is there anything wrong?
-Telus/Bell is offering me [insert BS] plan for only [insert BS price] and a $400 phone for free if I sign a 3 year contract! That's why I want to cancel.
-Could you hold on a moment, I will see what we can do. *puts you on hold and comes up with plan that is better than your previous plan, but still not as good as the BS one you mentioned and totally crappy phone such as V3 RAZR for free*
-Oh thanks for the offer, but I really want to save money this year on wireless services. Not to mention I always get dropped calls with Rogers and "Network Busy" at peak times. And also, my sister/girlfriend/wife/brother/ is already using [insert the crappy phone offered] and I dislike it very much because [insert why you hate the phone offered]
-Ok, as a valued customer, we would really like to keep you satisfied, so what if I offered and on top of that, I could give you [insert a much better phone than first offer] completely free?
-Wow, thanks so much for such a deal. If you don't mind, I need to call Telus/Bell to see if their plan includes [insert a feature such as SMS pack] for free, because I really need [insert the feature you just mentioned] because it's so convenient.
-If you want, sir...I could just add [insert the feature you just asked for] for free, that's no problem really.
-Ohhh....you think you can do that? I really appreciate it. [Insert their first name *make sure to listen what their name is*], I don't want to be seem greedy or anything, and if the answer is no, then that's big thank you anyways, but do you think you can add [insert not expensive feature such as 100LD minutes] in there? If yes, then that plan would be pretty much the plan I was looking for.



It's really simple, man. Just read past 2 pages of this thread.
In each page, there's at least 1 person who on top of mentioning what plan he has, mentions how he got it what he said.

[kzboi]

It's really simple, man. Just read past 2 pages of this thread.
In each page, there's at least 1 person who on top of mentioning what plan he has, mentions how he got it what he said.

thanks alot for the advice man!! i really appreciate it..

[PHR0898]

-
-Telus/Bell is offering me ][insert BS[/B]] plan for only [insert BS price]



If somebody had said just lie through your teeth at the beginning of this thread we wouldn't need 876 pages of it.

I realize that many of you think that Rogers lies about things etc, but blatently making up plans and prices is lying in my book.

I improve my plan by just suggesting additional features I'd like and the price I'd be willing to pay w/o having to blatently lie about it.

[cmge]

stupid question here and i apologize..

i signed up a 3yr plan with rogers thru an RFDr back in dec and its a pretty sweet deal as it is but i find with my current usage its not enough.. i would like to just add some LD and some outgoing text (since incoming is free -_- ) ... how much harder would it be to haggle to get those added on to my current plan without adding xtra fees?

[kzboi]

If somebody had said just lie through your teeth at the beginning of this thread we wouldn't need 876 pages of it.

I realize that many of you think that Rogers lies about things etc, but blatently making up plans and prices is lying in my book.

I improve my plan by just suggesting additional features I'd like and the price I'd be willing to pay w/o having to blatently lie about it.

well actually when i called in for myself.. i told them that bell was going to match my current plan for $30 which was

$37 100DT/ 1000 Eve%wknd/ after 6pm
unlimited Rogers to rogers
unlimited incoming

and the rogers rep i talked to gave me the same thing plus UNLIMITED eve&wknd at 6 for $25 - $5 credit.. so $20 +saf+911.. so telling them a little white lie will actually help sometimes.. but if they call ur bluff it's a different story..

[kzboi]

stupid question here and i apologize..

i signed up a 3yr plan with rogers thru an RFDr back in dec and its a pretty sweet deal as it is but i find with my current usage its not enough.. i would like to just add some LD and some outgoing text (since incoming is free -_- ) ... how much harder would it be to haggle to get those added on to my current plan without adding xtra fees?

thats what im trying to figure out.. i want some on my account also..

[andrew2good4u]

I SAY OP QUOTES THIS AND PUTS IT ON THE FIRST PAGE!!!

It would reduce a lot of redundancy in the thread and it is an amazing post

-Hello, i was wondering how much it would cost to cancel my account
-$60, sir
-OK, can you go ahead and cancel it?
-I am very sorry to hear that, is there anything wrong?
-Telus/Bell is offering me [insert BS] plan for only [insert BS price] and a $400 phone for free if I sign a 3 year contract! That's why I want to cancel.
-Could you hold on a moment, I will see what we can do. *puts you on hold and comes up with plan that is better than your previous plan, but still not as good as the BS one you mentioned and totally crappy phone such as V3 RAZR for free*
-Oh thanks for the offer, but I really want to save money this year on wireless services. Not to mention I always get dropped calls with Rogers and "Network Busy" at peak times. And also, my sister/girlfriend/wife/brother/ is already using [insert the crappy phone offered] and I dislike it very much because [insert why you hate the phone offered]
-Ok, as a valued customer, we would really like to keep you satisfied, so what if I offered and on top of that, I could give you [insert a much better phone than first offer] completely free?
-Wow, thanks so much for such a deal. If you don't mind, I need to call Telus/Bell to see if their plan includes [insert a feature such as SMS pack] for free, because I really need [insert the feature you just mentioned] because it's so convenient.
-If you want, sir...I could just add [insert the feature you just asked for] for free, that's no problem really.
-Ohhh....you think you can do that? I really appreciate it. [Insert their first name *make sure to listen what their name is*], I don't want to be seem greedy or anything, and if the answer is no, then that's big thank you anyways, but do you think you can add [insert not expensive feature such as 100LD minutes] in there? If yes, then that plan would be pretty much the plan I was looking for.



It's really simple, man. Just read past 2 pages of this thread.
In each page, there's at least 1 person who on top of mentioning what plan he has, mentions how he got it what he said.

[deuce]

its gonna be awesome when lots of people call and pretty much read that out word for word to the retentions people.
remember to change it up a little.

[NerV]

its gonna be awesome when lots of people call and pretty much read that out word for word to the retentions people.
remember to change it up a little.

Good point. It's gonna be hilarious if they will create a special department to bargain with RFD users. :D

[st7860]

-Hello, i was wondering how much it would cost to cancel my account
-$60, sir
-OK, can you go ahead and cancel it?
-I am very sorry to hear that, is there anything wrong?
-Telus/Bell is offering me [insert BS] plan for only [insert BS price] and a $400 phone for free if I sign a 3 year contract! That's why I want to cancel.
-Could you hold on a moment, I will see what we can do. *puts you on hold and comes up with plan that is better than your previous plan, but still not as good as the BS one you mentioned and totally crappy phone such as V3 RAZR for free*
-Oh thanks for the offer, but I really want to save money this year on wireless services. Not to mention I always get dropped calls with Rogers and "Network Busy" at peak times. And also, my sister/girlfriend/wife/brother/ is already using [insert the crappy phone offered] and I dislike it very much because [insert why you hate the phone offered]
-Ok, as a valued customer, we would really like to keep you satisfied, so what if I offered and on top of that, I could give you [insert a much better phone than first offer] completely free?
-Wow, thanks so much for such a deal. If you don't mind, I need to call Telus/Bell to see if their plan includes [insert a feature such as SMS pack] for free, because I really need [insert the feature you just mentioned] because it's so convenient.
-If you want, sir...I could just add [insert the feature you just asked for] for free, that's no problem really.
-Ohhh....you think you can do that? I really appreciate it. [Insert their first name *make sure to listen what their name is*], I don't want to be seem greedy or anything, and if the answer is no, then that's big thank you anyways, but do you think you can add [insert not expensive feature such as 100LD minutes] in there? If yes, then that plan would be pretty much the plan I was looking for.



It's really simple, man. Just read past 2 pages of this thread.
In each page, there's at least 1 person who on top of mentioning what plan he has, mentions how he got it what he said.

+1

[AirForceElite]

Good point. It's gonna be hilarious if they will create a special department to bargain with RFD users. :D

RFDentions Department

[ezze]

Currently I improved:


25$ + 6.95

-250 mins
-Caller ID & Voicemail
-nights @ 6pm
-100 ld mins
-no text msgs tho

I didn't have to lie, I told em what I needed, and discussed it with them, they did a great job...


I did renew my contract, but thats not an issue for me, I dont think ill ever need to leave. I would have renewed anyways for my cell upgrade... its all good.



FYI: Discounts end at the end of your contract term, so you'll need to renew to continue it.

[dragontea]

How did you guys get the 50 MMS included? The dude I was talking to said the text messaging plan was $5 with only 500 sms.

cut and paste from plan:

50 Picture or Video Msgs.
500 Sent/Unlim Received Txt

$5 Messaging Pack

it Is all included.

[st7860]

http://www.youtube.com/watch?v=JdpsEvDE5Z8

[bellboy26]

http://www.youtube.com/watch?v=JdpsEvDE5Z8

nice, hope we can learn from that in here

[Acuratl]

nice, hope we can learn from that in here

well foamy, must of us are playing 20/25 a month :)

[a_y3n]

cut and paste from plan:

50 Picture or Video Msgs.
500 Sent/Unlim Received Txt

$5 Messaging Pack

it Is all included.

Yup, got it yesterday.. awesome addon - found the details from howard forums.
Includes 3 months unlimited text and picture/video messaging as well.

[NerV]

Yup, got it yesterday.. awesome addon - found the details from howard forums.
Includes 3 months unlimited text and picture/video messaging as well.

That's a sweet deal. The only thing left is to get credit on VM and CD.

[metrognome]

I'm happy with my new retention plans...thanks to all your help.

Line 1: $27 + SAF + tax
275 minutes
UL E & W @ 6 pm
UL incoming
Rogers to Rogers
CID
VM
500 texts
50 picture/video msgs

Line 2: $22 + SAF + tax
Same as above but without early evenings.

[GQone]

Happy with my plan :lol:

250 anytime minutes
unl. eve and w/e @ 6pm-8am
unl. incoming calls
unl. rogers to rogers
CID
VM
500 SMS / 50 MMS
100 CDN LD minutes

$20/month + SAF,911,TAX

[tonythebullet]

Negotiated back in September, I got

250 Daytime
Weeknights starting at 6pm
Unlimited Weekends
Free Incoming
Free Rogers to Rogers
VM, CID, 125 Txt included
Total monthly bill comes to $32+change incl tax, SAF and 911.

They threw in a Moto Krzr for free as well for locking in for 3 years

[sam_sensei]

Happy with my plan :lol:

250 anytime minutes
unl. eve and w/e @ 6pm-8am
unl. incoming calls
unl. rogers to rogers
CID
VM
500 SMS / 50 MMS
100 CDN LD minutes

$20/month + SAF,911,TAX

I got the same plan but without the 500 SMS/50 MMS. I just signed last night...is it too late to ask them to add it in instead of the 125 text messages?

[CRXguy]

Does anyone know if there's a cancellation fee to switch from Rogers to Fido? I know that there's no ECF from Fido to Rogers, but you have to sign a new 3 year contract. My dad could save lots of money by switching over to Fido, just for the billing by the second.

Thanks.

[bubble.tea]

....I know that there's no ECF from Fido to Rogers....

says who? (FACTS please...or an official reference).

[william_yu7]

Just got this plan adjustment

My 5+ bonus 5 (Canada Wide)
300 Minutes (200 Min +50 + 50 bonus minutes)
Unlimited Incoming
Evenings & Weekends (9pm)
$10 Communicate Pack (Voicemail, Caller ID, 125 sms Text)
1000 Long Distance minutes
Detailed Billing
500 overtime minutes

All for $35 + SAF/911 + Taxes = ~ $ 48.00 !

LET ME KNOW HOW I FARED

[NerV]

Just got this plan adjustment

My 5+ bonus 5 (Canada Wide)
300 Minutes (200 Min +50 + 50 bonus minutes)
Unlimited Incoming
Evenings & Weekends (9pm)
$10 Communicate Pack (Voicemail, Caller ID, 125 sms Text)
1000 Long Distance minutes
Detailed Billing
500 overtime minutes

All for $35 + SAF/911 + Taxes = ~ $ 48.00 !

LET ME KNOW HOW I FARED

Wow!!!! Impressive.

[CRXguy]

says who? (FACTS please...or an official reference).

I don't have any official papers, but I spoke to 2 different kiosk people from Fido and Rogers, and then I called Fido customer service and they confirmed as well. I was gonna switch, but Fido customer relations was able to hook me up with a couple of features for free for the duration of my contract so I stayed.

There's also reference in the Fido retentions thread. The post was made about 2 weeks ago.

Edit: You have to be at least 1 year into your current contract, to switch without cancellation fees.

[Mendesb]

says who? (FACTS please...or an official reference).

lol? someone doing wireless consulting should know something basic such as this..

Rules of doing this:
1. Must be with the company for at least a year.
2. If switching over, you must switch with same amt of time with contract (rounded up to nearest year)

eg: If you have 15months left on your contract with rogers, you need to sign a 24month contract with fido to cancel without a fee.

[Nermal]

Just got this plan adjustment

My 5+ bonus 5 (Canada Wide)
300 Minutes (200 Min +50 + 50 bonus minutes)
Unlimited Incoming
Evenings & Weekends (9pm)
$10 Communicate Pack (Voicemail, Caller ID, 125 sms Text)
1000 Long Distance minutes
Detailed Billing
500 overtime minutes

All for $35 + SAF/911 + Taxes = ~ $ 48.00 !

LET ME KNOW HOW I FARED

This sounds like the student plan plus 1000 LD and a $10 MSF discount.

Did retentions offer this to you? Are you a student?

[bubble.tea]

...Edit: You have to be at least 1 year into your current contract, to switch without cancellation fees.

Bingo! http://img.photobucket.com/albums/v283/petawawa/smilies/hello.gif

I was just testing ya' Young GrasshOppa! You said it so broadly, I was doubting Fido has removed any conditions thereto.

[william_yu7]

This sounds like the student plan plus 1000 LD and a $10 MSF discount.

Did retentions offer this to you? Are you a student?

Yeah I signed up for the student my 10 back in November, and with the first 14 day cancellation period I was able to get them to give me free 1000 minute Long distance and the 10 dollar communicate package and just recently got an additional 50 minute per month for the rest of the contract.

I am impressed that Rogers is willing to be flexible and provide these discounts even with someone who has been with them for less than 4 months. Is this normal or luck of the draw?

[lahoree_munda]

ok soo i singned up for rogerts for a 3 year contract back in 07 and i used to pay like 66+ every month now i have 250 day time minus plus network calling unlimited evenings from 6 and weekends called id and no voicemail and im paying 45$ plus tax system access fee and all tht good stuff can i do better with this plan i want to get that 25 dollar plan too how do i do it :S and also i have rogers tv internet and phone so that a 15% off right..

[preshans]

Yeah I signed up for the student my 10 back in November, and with the first 14 day cancellation period I was able to get them to give me free 1000 minute Long distance and the 10 dollar communicate package and just recently got an additional 50 minute per month for the rest of the contract.

I am impressed that Rogers is willing to be flexible and provide these discounts even with someone who has been with them for less than 4 months. Is this normal or luck of the draw?

pure luck....i dont think they'll really give a ratz a55 abt one customer whoz with them for 4 months.

[Makaveli the Don]

ok soo i singned up for rogerts for a 3 year contract back in 07 and i used to pay like 66+ every month now i have 250 day time minus plus network calling unlimited evenings from 6 and weekends called id and no voicemail and im paying 45$ plus tax system access fee and all tht good stuff can i do better with this plan i want to get that 25 dollar plan too how do i do it :S and also i have rogers tv internet and phone so that a 15% off right..
--
-Hello, i was wondering how much it would cost to cancel my account
-$60, sir
-OK, can you go ahead and cancel it?
-I am very sorry to hear that, is there anything wrong?
-Telus/Bell is offering me [insert BS] plan for only [insert BS price] and a $400 phone for free if I sign a 3 year contract! That's why I want to cancel.
-Could you hold on a moment, I will see what we can do. *puts you on hold and comes up with plan that is better than your previous plan, but still not as good as the BS one you mentioned and totally crappy phone such as V3 RAZR for free*
-Oh thanks for the offer, but I really want to save money this year on wireless services. Not to mention I always get dropped calls with Rogers and "Network Busy" at peak times. And also, my sister/girlfriend/wife/brother/ is already using [insert the crappy phone offered] and I dislike it very much because [insert why you hate the phone offered]
-Ok, as a valued customer, we would really like to keep you satisfied, so what if I offered and on top of that, I could give you [insert a much better phone than first offer] completely free?
-Wow, thanks so much for such a deal. If you don't mind, I need to call Telus/Bell to see if their plan includes [insert a feature such as SMS pack] for free, because I really need [insert the feature you just mentioned] because it's so convenient.
-If you want, sir...I could just add [insert the feature you just asked for] for free, that's no problem really.
-Ohhh....you think you can do that? I really appreciate it. [Insert their first name *make sure to listen what their name is*], I don't want to be seem greedy or anything, and if the answer is no, then that's big thank you anyways, but do you think you can add [insert not expensive feature such as 100LD minutes] in there? If yes, then that plan would be pretty much the plan I was looking for.

[Chinboyz]

Just wondering for people that called retentions and received either the HTC or the Pearl. Did you have to sign up for the data plan?

I'm also wondering what phones offered by rogers are decent?
Which ones would they be willing to give for free or even 100 dollars?

Thanks for your help

[TT333]

I have a question.

My plan =

* 250 daytime
* Unlimited Incoming
* Evening and Wknds @ 6
* Call Display
* 2500 txt

for $25 + SAF + Tax.

I have a 10 dollar credit for the 2500 texts. If I phoned in, do you think I could get my plan down to 20 bucks by switching to the new 500sms for $5 package?? Would it be a good idea to call normal customer service for this, or retention??

I DO NOT want my plan audited. I got it with less than 6 months with Rogers.

thanks.

--------------------


Just wondering for people that called retentions and received either the HTC or the Pearl. Did you have to sign up for the data plan?

I'm also wondering what phones offered by rogers are decent?
Which ones would they be willing to give for free or even 100 dollars?

Thanks for your help

No, I didn't have to with my Touch. It has wifi for that :cheesygri
If you got lucky you could get the Pearl for free, and maybe the Touch for $100. I paid $150 for mine 3 months ago.

[Chinboyz]

Oh, I forgot to ask:

What is the best time to call retentions? I'm aware it's based on luck but I've heard it's better to call during the night.

Thanks for your inputs

[GateGuardian]

Oh, I forgot to ask:

What is the best time to call retentions? I'm aware it's based on luck but I've heard it's better to call during the night.

Thanks for your inputs

Rentention department is only open during business hours

[forgiven]

Oh, I forgot to ask:

What is the best time to call retentions? I'm aware it's based on luck but I've heard it's better to call during the night.

Thanks for your inputs

Retention opens on Saturday :cheesygri Wanna try your luck?

[NerV]

Oh, I forgot to ask:

What is the best time to call retentions? I'm aware it's based on luck but I've heard it's better to call during the night.

Thanks for your inputs

I heard that the best time to call is Thurs or Fri around 2-4 pm.

I have a question for you guys. I know that some of you managed to get good deals from retentions for your gf, sister or mom. I was wondering, how do you talk to retentions if the name of the acct is a woman's name?

[AirForceElite]

I heard that the best time to call is Thurs or Fri around 2-4 pm.

I have a question for you guys. I know that some of you managed to get good deals from retentions for your gf, sister or mom. I was wondering, how do you talk to retentions if the name of the acct is a woman's name?

ask the account holder to add you to their account as responsible for account.
takes like 1 minute to add it in the account notes that you can do changes on behalf of your mom/sis/gf

[NerV]

ask the account holder to add you to their account as responsible for account.
takes like 1 minute to add it in the account notes that you can do changes on behalf of your mom/sis/gf

Thanks for your advice. Is it done online or I can just call the CS?

[aspali]

Need some help with this people:
I am renegotiating a 3 year term with Rogers. Retentions is offering me UNLIMITED EMAIL AND BROWSING for $15/mth with a monthly credit of $10/mth. I reconfirmed, if this that was only unlimited emails but she said email and browsing:?:
Can this be true???

[lazychild]

has anyone managed to get a "free" phone with no contracts or only ONE YEAR contract?

[Mendesb]

has anyone managed to get a "free" phone with no contracts or only ONE YEAR contract?

if u dont care what phone, that is doable.

[lem1]

I'm currently on a retention plan. My question is can the MY5 Canada Wide option be added to it? I understand it's $15.

Here is what I currently have:

$20 - 250 day time unlimited nights/weekends
$7 - 5:00 PM calling
$10 - communicate pack (and $10 credit)
$10 - unlimited incoming (and $10 credit)
$5 - 1,000 Canadian long distance anytime (and $5 credit)
$6.95 - SAF
$0.50 - 911

So the total is $34.45 plus tax. Would MY5 Canada Wide conflict with the 1,000 long distance minutes? I travel a lot and 95% of my usage is long distance. I average 1300 - 1500 minutes a month. If I can add the my5 C/W, this is a land line replacement, since I rarely use it anyway. Anyone have any experience getting this added to a retention plan? Can a regular CSR do it or would I have to get through to the retentions people?

[cnbc]

My 3 year contract ends this Dec. Do you think Rogers will give me a deal without a contract extension?

[kcorscadden]

My 3 year contract ends this Dec. Do you think Rogers will give me a deal without a contract extension?

Only one way to find out, call them and see.... Nobody can answer your question, only Rogers can.

[AirForceElite]

has anyone managed to get a "free" phone with no contracts or only ONE YEAR contract?

pretty sure there is craploads of phones from 2003 era that would be given for free on 1 year.
you can also upgrade to something like RAZR which despite the fact that i hate motorola with passion, razr is pretty solid phone...so you could probably get razr for like $30 on 1 year

[NerV]

I have a question for you guys. I know that some of you managed to get good deals from retentions for your gf, sister or mom. I was wondering, how do you talk to retentions if the name of the acct is a woman's name?

ask the account holder to add you to their account as responsible for account.
takes like 1 minute to add it in the account notes that you can do changes on behalf of your mom/sis/gf

I just called them and they added me as a second responsible person for the acct, but I was acknowledged that I can't put the acct on hold or cancel it. So how should threaten them that I'm considering to cancel the contract? Can I tell the owner of the contract to ask the CS that I want to speak on her behalf?

THanks.

[IceQue]

I'm currently on a retention plan. My question is can the MY5 Canada Wide option be added to it? I understand it's $15.

Here is what I currently have:

$20 - 250 day time unlimited nights/weekends
$7 - 5:00 PM calling
$10 - communicate pack (and $10 credit)
$10 - unlimited incoming (and $10 credit)
$5 - 1,000 Canadian long distance anytime (and $5 credit)
$6.95 - SAF
$0.50 - 911

So the total is $34.45 plus tax. Would MY5 Canada Wide conflict with the 1,000 long distance minutes? I travel a lot and 95% of my usage is long distance. I average 1300 - 1500 minutes a month. If I can add the my5 C/W, this is a land line replacement, since I rarely use it anyway. Anyone have any experience getting this added to a retention plan? Can a regular CSR do it or would I have to get through to the retentions people?

It doesn't conflict. I have both of those features on mine

[AirForceElite]

I just called them and they added me as a second responsible person for the acct, but I was acknowledged that I can't put the acct on hold or cancel it. So how should threaten them that I'm considering to cancel the contract? Can I tell the owner of the contract to ask the CS that I want to speak on her behalf?

THanks.

that would be the best idea.
i honestly didn't know the secondary person cant cancel account..although it makes sense.

[TT333]

I have a question.

My plan =

* 250 daytime
* Unlimited Incoming
* Evening and Wknds @ 6
* Call Display
* 2500 txt

for $25 + SAF + Tax.

I have a 10 dollar credit for the 2500 texts. If I phoned in, do you think I could get my plan down to 20 bucks by switching to the new 500sms for $5 package?? Would it be a good idea to call normal customer service for this, or retention??

I DO NOT want my plan audited. I got it with less than 6 months with Rogers.

thanks.

--------------------




No, I didn't have to with my Touch. It has wifi for that :cheesygri
If you got lucky you could get the Pearl for free, and maybe the Touch for $100. I paid $150 for mine 3 months ago.

anyone?

[bubble.tea]

....Can I tell the owner of the contract to ask the CS that I want to speak on her behalf?...
you can TELL the owner....but Rogers won't care. That's why they call them policies ;).

You're out of gas my dear.

[NerV]

you can TELL the owner....but Rogers won't care. That's why they call them policies ;).

You're out of gas my dear.


This really suxx.....So the best idea would be to instruct the owner how to talk to retention department?

[bubble.tea]

This really suxx.....So the best idea would be to instruct the owner how to talk to retention department?

you gotturrr.

[forgiven]

I have a question.

My plan =

* 250 daytime
* Unlimited Incoming
* Evening and Wknds @ 6
* Call Display
* 2500 txt

for $25 + SAF + Tax.

I have a 10 dollar credit for the 2500 texts. If I phoned in, do you think I could get my plan down to 20 bucks by switching to the new 500sms for $5 package?? Would it be a good idea to call normal customer service for this, or retention??

I DO NOT want my plan audited. I got it with less than 6 months with Rogers.

thanks.

--------------------




No, I didn't have to with my Touch. It has wifi for that :cheesygri
If you got lucky you could get the Pearl for free, and maybe the Touch for $100. I paid $150 for mine 3 months ago.

I suggest do it on ur online account (Manage My Wireless => Update Wireless Essentials) ;) I never try it myself but u could give it a shot :D
Gud luck

[goob3r]

What's the best way to get to rentention? I called today and only the CSR dealt with me even though I told him that I would leave Rogers for Telus as they had a better plan.

[AirForceElite]

What's the best way to get to rentention? I called today and only the CSR dealt with me even though I told him that I would leave Rogers for Telus as they had a better plan.

people say retention number is posted on the first page of this thread, but i think its just a rumor

[Bent]

What's the best way to get to rentention? I called today and only the CSR dealt with me even though I told him that I would leave Rogers for Telus as they had a better plan.I don't think they're open. Try tomorrow before 9PM EST.

[bubble.tea]

people say retention number is posted on the first page of this thread, but i think its just a rumor

ROFLZ....best post of 2008.:cheesygri

[goob3r]

people say retention number is posted on the first page of this thread, but i think its just a rumor

psh. I don't have time to read the very first post of the thread.

I don't think they're open. Try tomorrow before 9PM EST.

That explains why I didn't get retention and got a regular CSR. Will try again tomorrow.

[TT333]

psh. I don't have time to read the very first post of the thread.


lol, isn't that the most important of them all?


..and have any of you guys tried using the online tool to change your plans around? (especially with a highly credited account)

[AirForceElite]

if you haven't read first post, RFD highly suggest to,

it has the most important information.

its basically 800 pages sumed up in 1

[aspali]

Need some help with this people:
I am renegotiating a 3 year term with Rogers. Retentions is offering me UNLIMITED EMAIL AND BROWSING for $15/mth with a monthly credit of $10/mth. I reconfirmed, if this that was only unlimited emails but she said email and browsing:?:
Can this be true ???

I guess my question was left unanswered :mad:

[AirForceElite]

I guess my question was left unanswered :mad:

she was giving false info.

there's no $15 unlimited email/browsing plan.

there's $7 unlimited browsing plan but it does not work on smartphones or PDAs or other business type of devices...and it only works with built-in browser (i.e. you cant use 3rd party apps such as Google Maps or anything but the built-in browser)

[wiebecj]

Well, I got my 2nd bill and it's confirmed! This is my new plan (I'm very happy with it!) I am from Manitoba, so the base of it is the "$10 plan" which isn't available everywhere from what I understand.

250 daytime minutes
Unlimited e/w from 6PM
Unlimited network calling
CallerID/VM/125txt's
100 Free Canadian Long Distance Minutes
Of course signed a 3 year extension
I also received the 2 W580i's for $25 each shortly before christmas - 2 8GB M2 cards received (activation fee's waved)

For both of our phones it is $46.14 taxes in! That's only $23.07 per phone. I'm very happy! Thanks all in the people in this thread (bubble.tea gets a special thanks!)

[ride365]

My friend got the following deal from Telus retensions. The Rogers store rep said Rogers is require to match competitors plans but didn't know if all the extras etc. would be matched. Has anyone been able to get a similar deal?
His plan is:
$~60/month
250 Anytime
Unlimited E/W after 6
Umlimited Incoming
Unlimited TXT
Unlimited email/browsing
Network Calling
$90 BB Pearl

[aspali]

there's $7 unlimited browsing plan but it does not work on smartphones or PDAs or other business type of devices...and it only works with built-in browser (i.e. you cant use 3rd party apps such as Google Maps or anything but the built-in browser)

So if I get a HTC Touch I can use the $7 unlimited browsing plan? Then $15 is for unlimited emails only?

[AirForceElite]

So if I get a HTC Touch I can use the $7 unlimited browsing plan? Then $15 is for unlimited emails only?

Obviously no you can't use HTC Touch on $7 plan.

HTC is Windows Mobile 6 phone, therefore it will be billed at $0.05/kb.

There's 2 requirements to be on $7 plan:

1) It can not be PDA/Smarthphone/WM6/iPhone/anything else that isn't a "regular" phone.

2) It has to be from Rogers (a.k.a. you can't buy some super duper phone from eBay and get $7 plan)


My friend got the following deal from Telus retensions. The Rogers store rep said Rogers is require to match competitors plans but didn't know if all the extras etc. would be matched. Has anyone been able to get a similar deal?
His plan is:
$~60/month
250 Anytime
Unlimited E/W after 6
Umlimited Incoming
Unlimited TXT
Unlimited email/browsing
Network Calling
$90 BB Pearl

Rogers is not going to give you unlimited browsing on BlackBerry lol.
If unlimited data is any important, Rogers/Fido is not the choice.

[NerV]

Does anyone know that kind of Voice Mails Rogers has? I know there is an Enhanced Voicemail and Regular. How many msgs does the regular one store? 5 for 10 days? Is there some kind of VoiceMail 3, such as Telus has, which offers to store up to 3 msgs for 5 or 10 days?


that would be the best idea.
i honestly didn't know the secondary person cant cancel account..although it makes sense.

Actually the acct is on Telus. May be only Telus has such poilcy, that the second responsible person for the acct can't do major changes, such as cancel or put the acct on hold. I think all the carriers have such policy.

psh. I don't have time to read the very first post of the thread.

That explains why I didn't get retention and got a regular CSR. Will try again tomorrow.

The first page is the most important, for sure.

Btw, I don't know whether it's true, but I heard that it's not very good to call retentions directly. They know if you were transfered or called directly. There is rumour that if you are transfered you have greater chances to negotiate a better deal.

[calculoso]

I just called them and they added me as a second responsible person for the acct, but I was acknowledged that I can't put the acct on hold or cancel it. So how should threaten them that I'm considering to cancel the contract? Can I tell the owner of the contract to ask the CS that I want to speak on her behalf?

THanks.

I've done this. I called in and essentially said "I am calling on my gf's behalf and that we're looking at ways to decrease her monthly payment. Is there anything that you can do for us?"

She was on a retentions 250 min plan and was using 500-600 minutes a month. She's now on a 700 min plan (350+350 bonus)!

[murvn]

one question for those who know the answer:
i have a friend who works @ retention, is it possible to reach her directly? if not, can i make her to call me? :confused:

[bubble.tea]

one question for those who know the answer:
i have a friend who works @ retention, is it possible to reach her directly? if not, can i make her to call me? :confused:

Call me a pioneer in communications but....send her text message?

[murvn]

Call me a pioneer in communications but....send her text message?
i mean...how do i or how does she make sure that when i call, she's going to be the person who picks up?

[bubble.tea]

i mean...how do i or how does she make sure that when i call, she's going to be the person who picks up?

you can't....well you can...but it's really not going to happen.



You'd have to call her at a time when she's the ONLY PERSON ACROSS CANADA working at the department., such that when you dial the number she's the only possible person who can pick up. ROFLZ...otherwise...


you...
are...
S.
O.
L.

[AirForceElite]

one question for those who know the answer:
i have a friend who works @ retention, is it possible to reach her directly? if not, can i make her to call me? :confused:

ask her to just add the credits by herself, lol?

[goob3r]

Well got through today since they are open, got a simple, cheap plan out of it:

$20.xx

200 day time
unlimited evenings at 9pm and weekends
call display
voice mail
SAF fee waived (so consider this a $13.xx plan!) :cheesygri

plenty enough for casual use. Not the best out there, but good enough!

[Deal Devil]

Hey everyone,

I've basically been on a retention plan that has expired after three years and I'm hoping to sign a new contract with a better retention plan. I've called and haven't had any luck. I haven't said anything about going to another competitor, just that I would like to renew my contract with a different plan as my needs have changed.

Last time around..... I got 250 minutes, free evenings and weekends from 6, and Call Display for $25 a month plus SAF + 911 + taxes. Not the greatest, but I was happy back then.

Now when I call they can't do any better at all. In fact I explained I need LD minutes for the travelling I do and they just offer me 1000 LD minutes instead of the call display. So........seeing the deals people have been getting on this forum......I was hoping they'd happily add VM and LD minutes for the same $25 a month. Clearly, I was wrong.

Does anyone have any ideas where I'm going wrong? They didn't even seem interested in renewing my contract. The lady mentioned she could give me a phone upgrade for a 3 yr renewal, but I don't need a new phone......so there was the end of the contract discussion........I dunno I just don't get it.

Any ideas on where I went wrong? I'm actually super frustrated because I've been a customer since 1998 on wireless....

[forgiven]

Hey everyone,

I've basically been on a retention plan that has expired after three years and I'm hoping to sign a new contract with a better retention plan. I've called and haven't had any luck. I haven't said anything about going to another competitor, just that I would like to renew my contract with a different plan as my needs have changed.

Last time around..... I got 250 minutes, free evenings and weekends from 6, and Call Display for $25 a month plus SAF + 911 + taxes. Not the greatest, but I was happy back then.

Now when I call they can't do any better at all. In fact I explained I need LD minutes for the travelling I do and they just offer me 1000 LD minutes instead of the call display. So........seeing the deals people have been getting on this forum......I was hoping they'd happily add VM and LD minutes for the same $25 a month. Clearly, I was wrong.

Does anyone have any ideas where I'm going wrong? They didn't even seem interested in renewing my contract. The lady mentioned she could give me a phone upgrade for a 3 yr renewal, but I don't need a new phone......so there was the end of the contract discussion........I dunno I just don't get it.

Any ideas on where I went wrong? I'm actually super frustrated because I've been a customer since 1998 on wireless....

You're just not lucky, try again. U have the most tenure (been w/ them for long, contract is expiring). I think u should get a phone, if u resign & not get one then u'll regret it ;)

[Deal Devil]

A free phone isn't what I'm after although that would be a great bonus. I just need a plan that hopefully includes LD + Voicemail on top of what I had last time. Maybe I am unlucky, I guess I should try again.

[AirForceElite]

Any ideas on where I went wrong? I'm actually super frustrated because I've been a customer since 1998 on wireless....

you went wrong when your first words weren't "hey guys, i want to cancel my line from the next billing cycle"

simply put, somebody who just calls in to get a freebie is not gonna get it as opposed to someone who calls in to cancel their line

[lazychild]

anyone got HTC for free? or maybe even SE k850i?

[commerce guy]

I know I read this somewhere in RFD, but I couldn't find it.

1. Do I get audited if
A. savings or
B. credits
are over my base plan?

2. Is the base plan = $20 (250 mins and NW after 8) and does it include tax, saf and 911 fee?

3. I asked the questions above because my rep told me that my plan is $20 plus saf and 911, but the rep gave me $5 credit so the plan is only $15 plus saf and 911, which is 25.14 all in. I'm worried that I'll get audited because I have $31 of savings and no credit. So do you guys think I'll get audited? I'm not planning to make any more phone calls to them, but will they constantly re-evaluate my account?

Thanks in advance!

[NerV]

I know I read this somewhere in RFD, but I couldn't find it.

1. Do I get audited if


It might be a stupid question...but what does it meant that your acct gets "audited"?

Thanks.

[aspali]

Kindly clarify sometime for me regarding HTC Touch:

1. Can you open, edit and email with Word, Excel and Powerpoint?
2. Is Microsoft Office (word, excel, powerpoint, outlook, internet explorer) included with Windows Mobile 6.0?
3. Than explain why Microsoft Office Outlook 2007 is a trail verion on HTC device?

[commerce guy]

It might be a stupid question...but what does it meant that your acct gets "audited"?

Thanks.


It means Rogers looks at your account to see why you have so many credits/ savings on your bill. They might take some of your "free stuff" away.

[convoluted]

It means Rogers looks at your account to see why you have so many credits/ savings on your bill. They might take some of your "free stuff" away.

Can they do that? Just like the fact you have a contract with them, if they change anything, could you just walk away from the contract?

[kingpin748]

I've been with Rogers for 6 months on a craptacular, no contract plan. I have called in twice now and have been given this offer.

200 Weekday Minutes
Evenings & Weekends 6PM
Free Incoming
R2R
100 LD Minutes
VM & CI
500 TXT's & 50 Video messages

All for $35, plus Systems access, plus 911, for a grand total of $42.94.

I could also apply this to another phone I have had for only 4 months.

They want me to sign a 1yr contract for this offer. Good Deal? Can I get more?

[tenzin]

had an existing line w/ them.
asked for i upgrade to 8310 bberry curve and add additional line and phone.

this is what i came out w/:

2 curves (one red one gray) for 199 each - no fee for upgrade or new line
$25 monthly each
250 daytime
weekend/ evening starting @ 6
v/m, caller id, 125 text mess
rogers2rogers
100 CDN LD
and few small things can't remember

(didn't get no data plan deals like the one from telus tho)

any opinions?

[exstasie]

A Friend of mine who works in the industry posted this on another forum.




PRELIMINARY UPDATES TO ROGERS DATA PLANS
MIGHT BE CHANGED SOMEWHAT AT OFFICIAL RELEASE

Effective March 18th 2008
-------------------------
Unlim WAP = $7
Unlim Vision WAP = $7 - 3 yr term with DECF

Blackberry Data Plan - 3 yr term with DECF
$15 - 10MB BIS/BES ~ Tier 1
$30 - 10MB to 50MB BIS/BES ~ Tier 2
$50 - 50MB to 200MB BIS/BES ~ Tier 3
$65 - 200MB to 500MB BIS/BES ~ Tier 4
$0.05 per additional MB
*Note: Everyone starts off at the $15 plan and based on usage, you move up the tiers

Non-Rogers & WM Data & Tethering - 3 yr term with DECF
$15 - 20MB ~ Tier 1
$30 - 20MB to 60MB ~ Tier 2
$50 - 60MB to 500MB ~ Tier 3
$65 - 500MB to 1GB ~ Tier 4
$75 - 1GB to 2GB ~ Tier 5
$85 - 2GB to 3GB ~ Tier 6
$100 - 3GB to 5GB ~ Tier 7
$0.03 per additional MB
*Note: Everyone starts off at the $15 plan and based on usage, you move up the tiers


ALL OLD PLANS GRANDFATHERED

ALL PLANS WILL NOT CONFLICT WITH $20 COMM PACK


Discontinued Plans
-------------------
Blackberry Voice & Data
WM Voice & Data
PC Card Plan
Unlim Data for 3Months Promotion

[Haz]

A Friend of mine who works in the industry posted this on another forum.




PRELIMINARY UPDATES TO ROGERS DATA PLANS
MIGHT BE CHANGED SOMEWHAT AT OFFICIAL RELEASE

Effective March 18th 2008
-------------------------
Unlim WAP = $7
Unlim Vision WAP = $7 - 3 yr term with DECF

Blackberry Data Plan - 3 yr term with DECF
$15 - 10MB BIS/BES ~ Tier 1
$30 - 10MB to 50MB BIS/BES ~ Tier 2
$50 - 50MB to 200MB BIS/BES ~ Tier 3
$65 - 200MB to 500MB BIS/BES ~ Tier 4
$0.05 per additional MB
*Note: Everyone starts off at the $15 plan and based on usage, you move up the tiers

Non-Rogers & WM Data & Tethering - 3 yr term with DECF
$15 - 20MB ~ Tier 1
$30 - 20MB to 60MB ~ Tier 2
$50 - 60MB to 500MB ~ Tier 3
$65 - 500MB to 1GB ~ Tier 4
$75 - 1GB to 2GB ~ Tier 5
$85 - 2GB to 3GB ~ Tier 6
$100 - 3GB to 5GB ~ Tier 7
$0.03 per additional MB
*Note: Everyone starts off at the $15 plan and based on usage, you move up the tiers


ALL OLD PLANS GRANDFATHERED

ALL PLANS WILL NOT CONFLICT WITH $20 COMM PACK


Discontinued Plans
-------------------
Blackberry Voice & Data
WM Voice & Data
PC Card Plan
Unlim Data for 3Months Promotion
Hm... $15 for 20MB on WM phones... I might be able to live with that for the light use of Google Maps... Still kinda dissappointing.

[st7860]

i wonder if US hybrids still qualify for the $4,000 in rebates.

[kzboi]

i wonder if US hybrids still qualify for the $4,000 in rebates.

riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight..

[st7860]

oops i meant to post that in the auto thread.

[kzboi]

oops i meant to post that in the auto thread.

yea i know.. LOL.. the 2 threads almost have the same amount of posts

[planetik]

Kindly clarify sometime for me regarding HTC Touch:

1. Can you open, edit and email with Word, Excel and Powerpoint?
2. Is Microsoft Office (word, excel, powerpoint, outlook, internet explorer) included with Windows Mobile 6.0?
3. Than explain why Microsoft Office Outlook 2007 is a trail verion on HTC device?

1. I haven't extensively tested it, but I don't think you can MAKE/EDIT powerpoints (just open), although you can edit and create word/excel documents for sure. (don't trust me on this too much)
2. Yes. Although "Outlook" isn't called "Outlook", it's divided up into basic phone programs such as E-mail, Contacts, Calendar... you get the picture.
3. The trial is for your COMPUTER, not the phone. If you already have outlook on your computer, there's no need to even load up the HTC CD. Just install activesync.

[Mendesb]

Hm... $15 for 20MB on WM phones... I might be able to live with that for the light use of Google Maps... Still kinda dissappointing.

unlim wap on any phone?

[st7860]

hopefully something like this would happen in Canada too.

http://www.news.com/8301-10784_3-9879554-7.html?tag=nefd.top
Democratic bill could force Apple, AT&T to unlock iPhone

[Haz]

unlim wap on any phone?Don't think so. Rogers will pick up on your IMEI and if it's a WM phone, they'll charge you as a WM phone.

[joe_j]

what are some believable stories to get a better plan?

[TT333]

what are some believable stories to get a better plan?

Seriously. Read the thread.

All I'm going to say is that you shouldn't even have to make up "stories", just look back at the semi-recent posts and you'll learn a lot. Not trying to be a jerk but you can definitely figure that out yourself from the thread.

Good Luck.

[Mendesb]

rogers is getting a new system in place this friday. not sure what will happen.. mayb auditing gets changed a bit or something?

get ur **** done before friday in my opinion.

*note i dont know any details* plz dont ask.

and to the person who always asks for proof and facts. I dont have any, i am not gaining anything from posting this.

[TT333]

rogers is getting a new system in place this friday. not sure what will happen.. mayb auditing gets changed a bit or something?

get ur **** done before friday in my opinion.

*note i dont know any details* plz dont ask.

and to the person who always asks for proof and facts. I dont have any, i am not gaining anything from posting this.

What you've said is that you made this up, or guessed it and decided to post.

I mean, you could have at least told us where or how you heard about it?

[st7860]

What you've said is that you made this up, or guessed it and decided to post.

I mean, you could have at least told us where or how you heard about it?

exactly. I think he's Full Of It. He didn't provide proof.

[Mendesb]

What you've said is that you made this up, or guessed it and decided to post.

I mean, you could have at least told us where or how you heard about it?

exactly. I think he's Full Of It. He didn't provide proof.

lol? why would i post it for no reason? employee @ rogers told me.

[TT333]

lol? why would i post it for no reason? employee @ rogers told me.

Thanks.:cool:

[Mendesb]

Thanks.:cool:

my bad, lol shuda told u tht huh..

[Makaveli the Don]

lol? why would i post it for no reason? employee @ rogers told me.


Employee at Best Buy told me that I can play PS3 games on my 360.

Your point?

[AirForceElite]

Employee at Best Buy told me that I can play PS3 games on my 360.

Your point?

Yeah but Mendes' friend still works while BB employee is probably fired already.

[Mendesb]

Yeah but Mendes' friend still works while BB employee is probably fired already.

thanks a lot :)

and he did give the tip that no one can get more than a 100$ discount on a phone anymore without a manager okay'ing it...

[D dot T]

Walked out the other day with:

250min anytime
Unlimited evenings and weekends starting at 6pm
100mins long distance
2500 text messages
caller id and voicemail
no saf charges
free blackberry pearl

total bill each month equals $25.xx

[NerV]

rogers is getting a new system in place this friday. not sure what will happen.. mayb auditing gets changed a bit or something?

get ur **** done before friday in my opinion.

*note i dont know any details* plz dont ask.

and to the person who always asks for proof and facts. I dont have any, i am not gaining anything from posting this.

New system...hm. What kind of system. Any details or may be at least a bit additional info? Does this mean that everyone should rush and call in for some deals? If this is the case, they will less likely give out anything, cuz everyone from RFD will be calling.

Thanks.

[bubble.tea]

New system...hm. What kind of system. Any details or may be at least a bit additional info? Does this mean that everyone should rush and call in for some deals? If this is the case, they will less likely give out anything, cuz everyone from RFD will be calling.

Thanks.

actually whenever an RFDer calls in., the Agent gets a tag on computer screen saying "RFDer Alert" :lol:.



jokes.

[NerV]

actually whenever an RFDer calls in., the Agent gets a tag on computer screen saying "RFDer Alert" :lol:.



jokes.


ROFL :D . That would be actually funny. Btw, here is the deal I got for my gf. She's not on Rogers, but with Telus. I just want to use this deal, when I call Rogers next time:

300 min daytime
Eve/wknds from 6 pm
Unlimited texting
Unlimited local incoming
Free CD+VM
200 LD

$35/month + Tax. SAF and 911 were included in the price. At least that's what the rep stated. Still have to call in and confirm this. Hopefully Rogers will be able to match it, when I will call them.

[forgiven]

I'm wondering if a regular CS can audit/take off ur retention credits on your retention plan :?:

Moreover, I used to get my monthly charge on my billing cycle day but it's been 2 days already & I still don't have any new bill yet. My balance stays the same since I got my new retention plan, is it weird?

[st7860]

New system...hm. What kind of system. Any details or may be at least a bit additional info? Does this mean that everyone should rush and call in for some deals? If this is the case, they will less likely give out anything, cuz everyone from RFD will be calling.

Thanks.

no, he's just talking out of his posterior, as he didn't provide proof. he gains a substantial following her for just saying he knows something.

[kzboi]

wow it really is all about luck.. i just called in retentions for my girlfriend because it was under her dads name.. and i got

250 Anytime Minutes/ Unlimited E&W at 6P.M.
unlimited incoming calls
unlimited rogers to rogers
unlimited text messaging
free VM and CD
detailed billing
unlimited local calls for 3 months
SAF completely waived

no contract extension

For

$20 + 911 for $.50 + tax = $21.53

when i called in for my GF.. i told them bell was giving me this plan i made up which was $25 for 200 anytime/unlimited E&W at 6P.M. free incoming, SAF waived and bell's $10 fun bundle for free.. and they matched it AND made it better .. i didn't even ask for free text messaging.. or the unlimited 3 month local calls.. but they still gave it to me.. NOW heres the weird/stupid part..

I tried calling in for my co-worker 20 minutes later .. and i said bell was giving me the deal above.. and guess what.. they offered me this bogus incoming plan for 150 daytime minutes, unlimited incoming and that was all for $37!!.. no voicemail or caller id.. i obviously didn't take the offer because it was soooooo stupid... my co-workers bill would be about $120 average per month with the plan he has right now.. while my gf's bill would average $40 with her old plan..... what is up with that guys????????

[puipui2007]

I'm sorry i dunno if anyone post this question before.

I've looked thru some of the posts, but i dun see any.

Did anyone get either a HTC touch or K850i with the 3 years contract?

Please let me know your prices.

Thanks a lot! :)

[kzboi]

wow it really is all about luck.. i just called in retentions for my girlfriend because it was under her dads name.. and i got

250 Anytime Minutes/ Unlimited E&W at 6P.M.
unlimited incoming calls
unlimited rogers to rogers
unlimited text messaging
free VM and CD
detailed billing
unlimited local calls for 3 months
SAF completely waived

no contract extension

For

$20 + 911 for $.50 + tax = $21.53

when i called in for my GF.. i told them bell was giving me this plan i made up which was $25 for 200 anytime/unlimited E&W at 6P.M. free incoming, SAF waived and bell's $10 fun bundle for free.. and they matched it AND made it better .. i didn't even ask for free text messaging.. or the unlimited 3 month local calls.. but they still gave it to me.. NOW heres the weird/stupid part..

I tried calling in for my co-worker 20 minutes later .. and i said bell was giving me the deal above.. and guess what.. they offered me this bogus incoming plan for 150 daytime minutes, unlimited incoming and that was all for $37!!.. no voicemail or caller id.. i obviously didn't take the offer because it was soooooo stupid... my co-workers bill would be about $120 average per month with the plan he has right now.. while my gf's bill would average $40 with her old plan..... what is up with that guys????????

would i be able to use my GF's account as a reference?? LOL.. because her retention plan that I got for her is WAYY better than what I negotiated for myself..

how would i go about getting a better retention deal than what i already have.. like i called in a week ago and got a pretty good retention deal.. but now i kind of want text messaging... how can i ask retentions to add text messaging without having to pay the full $12 communicate pack.. i know i'm asking for much but even with my retention deal and reading other peoples posts i still feel like im getting cheated out of my money.. especially with the plan i just got for my gf.. thanks for reading guys and thanks in advance if i get help.. please don't flame me..

[Mendesb]

New system...hm. What kind of system. Any details or may be at least a bit additional info? Does this mean that everyone should rush and call in for some deals? If this is the case, they will less likely give out anything, cuz everyone from RFD will be calling.

Thanks.

havent got a clue. My buddy said he'll find out on friday.

[Makaveli the Don]

They do have a new system. I called in today and the rep mentioned that it's taking a while because they have a new system.

Back on topic, I just recieved my bill and it came close to $700 and they won't give me the 3 months talk/text that they promised, saying it's not possible when it was offered to me and I was told it would take effect immediately. The retentions rep seemed to have something stuck up her ass and she kept telling me that they can't offer 3 months unlimited talk and text but she turns around and offers it to me starting from my next billing cycle. :rolleyes:

[acekiller]

wow it really is all about luck.. i just called in retentions for my girlfriend because it was under her dads name.. and i got

250 Anytime Minutes/ Unlimited E&W at 6P.M.
unlimited incoming calls
unlimited rogers to rogers
unlimited text messaging
free VM and CD
detailed billing
unlimited local calls for 3 months
SAF completely waived

no contract extension

For

$20 + 911 for $.50 + tax = $21.53

when i called in for my GF.. i told them bell was giving me this plan i made up which was $25 for 200 anytime/unlimited E&W at 6P.M. free incoming, SAF waived and bell's $10 fun bundle for free.. and they matched it AND made it better .. i didn't even ask for free text messaging.. or the unlimited 3 month local calls.. but they still gave it to me.. NOW heres the weird/stupid part..

I tried calling in for my co-worker 20 minutes later .. and i said bell was giving me the deal above.. and guess what.. they offered me this bogus incoming plan for 150 daytime minutes, unlimited incoming and that was all for $37!!.. no voicemail or caller id.. i obviously didn't take the offer because it was soooooo stupid... my co-workers bill would be about $120 average per month with the plan he has right now.. while my gf's bill would average $40 with her old plan..... what is up with that guys????????

Dude, are you sure it is 21.53 for all those that you listed? You sure the CSR wasn't BSing you?

[kzboi]

Dude, are you sure it is 21.53 for all those that you listed? You sure the CSR wasn't BSing you?

yea im sure.. i can take a screenshot of My wireless services.. if rogers can get thier damn site together so it can load..

[Bakedbread]

from past experience I would check your next bill to make sure you actually get charged $21.53 per month.

trust me, reps always have empty promises.
it took me 7 more calls afterwards to finally get what they initally told me i'd get.



wow it really is all about luck.. i just called in retentions for my girlfriend because it was under her dads name.. and i got

250 Anytime Minutes/ Unlimited E&W at 6P.M.
unlimited incoming calls
unlimited rogers to rogers
unlimited text messaging
free VM and CD
detailed billing
unlimited local calls for 3 months
SAF completely waived

no contract extension

For

$20 + 911 for $.50 + tax = $21.53

when i called in for my GF.. i told them bell was giving me this plan i made up which was $25 for 200 anytime/unlimited E&W at 6P.M. free incoming, SAF waived and bell's $10 fun bundle for free.. and they matched it AND made it better .. i didn't even ask for free text messaging.. or the unlimited 3 month local calls.. but they still gave it to me.. NOW heres the weird/stupid part..

I tried calling in for my co-worker 20 minutes later .. and i said bell was giving me the deal above.. and guess what.. they offered me this bogus incoming plan for 150 daytime minutes, unlimited incoming and that was all for $37!!.. no voicemail or caller id.. i obviously didn't take the offer because it was soooooo stupid... my co-workers bill would be about $120 average per month with the plan he has right now.. while my gf's bill would average $40 with her old plan..... what is up with that guys????????

[bellboy26]

$40 or so in credits on a $20 very nice

I have a good plan, don't think I could lie to get a better plan.

[kzboi]

from past experience I would check your next bill to make sure you actually get charged $21.53 per month.

trust me, reps always have empty promises.
it took me 7 more calls afterwards to finally get what they initally told me i'd get.

heres a screenshot of what i got today..

http://img216.imagevenue.com/img.php?image=45443_rogersdeal_122_506lo.JPG

[PHR0898]

yea im sure.. i can take a screenshot of My wireless services.. if rogers can get thier damn site together so it can load..

In my experience, getting the Rogers site to load is 1/2 the battle. I've often asked for all the details of a retention offer to be put in writing before I commit.

[kzboi]

In my experience, getting the Rogers site to load is 1/2 the battle. I've often asked for all the details of a retention offer to be put in writing before I commit.

yea the rep read it over to me twice.. so i really made sure it was it.. did u see the screenshot?

[bubble.tea]

....
What's the diffrence between web browsing and getting a data plan?
....


browsing $7 for eligible devices., and on-device browsing.

Data Plan., WM Devices., BB's., tethering., various other increased flexibilities with useage.

[monkey_wrench61]

heres a screenshot of what i got today..

http://img216.imagevenue.com/img.php?image=45443_rogersdeal_122_506lo.JPG

Wow amazing. Hopfully those monthly plan credits don't just 'dissapear' in a few months.

I called for my GF who's contract is expiring next month and here's what was offered. I used a Bell coroporate plan that was offered to me which is amazing to negotiate. Here's what Rogers offered. They didn't even come close to matching it.

$25/month + $6.95 + .50

250 minutes
Unlimited E/Wkdns from 6pm - 8am
Unlimited RtoR mobile calling
Unlimited Web Browsing
Who Called/Name Display
2500 sent text
CID/VM
100 CDN LD

What's the diffrence between web browsing and getting a data plan?

Thanks.

[kzboi]

From the online account page, just as the user above has shown, how would you know if you are on a 3 year term (or any term), or just going month-to-month..

Would it mention that anywhere, or where would I look for it online?

i have no idea.. i think on your bill? i haven't seen it online anywhere...


bubble.tea

how would i go about getting more out of my plan? not my gf's plan but my plan? .. i agreed to a retention plan about a week ago but it didn't include text messaging.. would i be able to get it on with a discount or something? because i don't really want to pay full price on a retention plan.. thanks in advance..

[NerV]

I used a Bell coroporate plan that was offered to me which is amazing to negotiate. Here's what Rogers offered. They didn't even come close to matching it.


Would you mind to share with Bell corporate plan?

Thanks.

[cmge]

heres a screenshot of what i got today..

http://img216.imagevenue.com/img.php?image=45443_rogersdeal_122_506lo.JPG

WOW.. how did manage to get SAF waived?... hmmm.. my plan is almost liek that minus e+w @ 8..

[AirForceElite]

i have no idea.. i think on your bill? i haven't seen it online anywhere...


bubble.tea

how would i go about getting more out of my plan? not my gf's plan but my plan? .. i agreed to a retention plan about a week ago but it didn't include text messaging.. would i be able to get it on with a discount or something? because i don't really want to pay full price on a retention plan.. thanks in advance..

if i were you i would not be asking for more.

your price is already crazy...$21.53 thats just insane!!!
people would be paying like $50 for that

it takes balls to call in and ask for more. i know i wouldnt:|

[kzboi]

if i were you i would not be asking for more.

your price is already crazy...$21.53 thats just insane!!!
people would be paying like $50 for that

it takes balls to call in and ask for more. i know i wouldnt:|

actually that's the plan i got for my gf.. i know i should definitely leave that alone.. that's just awesome.. way better than MY retention plan.. and for my plan i had to call in 3 times.. for my gf.. i pretended to be her dad because the account is under his name.. and i only had to make one call..

what i wanna know is how can I add more to my account without paying full price :cheesygri for voicemail and text messages.. because i don't have either of them..

WOW.. how did manage to get SAF waived?... hmmm.. my plan is almost liek that minus e+w @ 8..

actually it was really simple.. i told them bell was going to give me this deal i made up.. which was

$25
200 Anytime/Unlimited E&W--Unlimited Incoming--SAF waived--and bell's $10 fun bundle included free..

the rep said she could DEFINITELY MATCH it for $20.. but instead she made it way better with 3 months unlimted local calling and unlimited text massaging.. i didn't even ask for unlimited text.. did u get unlimited text?? how do i ask for text messages for MY retention plan??..

[forgiven]

I'm wondering if a regular CS or a rep from other department (HUP) can audit/take off ur retention credits on your retention plan :?: :?: :?:

Moreover, I used to get my monthly charge on my billing cycle day but it's been 2 days already & I still don't have any new bill yet. My balance stays the same since I got my new retention plan, is it weird?

[kzboi]

I'm wondering if a regular CS or a rep from other department (HUP) can audit/take off ur retention credits on your retention plan :?: :?: :?:

Moreover, I used to get my monthly charge on my billing cycle day but it's been 2 days already & I still don't have any new bill yet. My balance stays the same since I got my new retention plan, is it weird?

i would think they can.. but i'm just guessing..

hey guys can i use my gf's account as a reference?!?!??!!? LOL...

[AirForceElite]

I'm wondering if a regular CS or a rep from other department (HUP) can audit/take off ur retention credits on your retention plan :?: :?: :?:



it's been already mentioned that yes...retentions department people and their managers can take away if they choose to do so.

[TT333]

it's been already mentioned that yes...retentions department people and their managers can take away if they choose to do so.

I think he was wondering if just a regular customer service rep can kill your credits... Can they?

Also, do credits stick with certain features on plans, like, if they credited you 10 bucks for Txt, and you called in and got a normal rep to take off the txting, would the credit stick, leaving you with a 10 dollar cheaper plan? (for example)

[forgiven]

Also, do credits stick with certain features on plans, like, if they credited you 10 bucks for Txt, and you called in and got a normal rep to take off the txting, would the credit stick, leaving you with a 10 dollar cheaper plan? (for example)

No, unfortunately ;)

I mean what if people from different departments (HUP or regular CS for example), are they entitled to take off/audit ur retention credits?????????

[J_u_n_i_o_r_3]

called agian to lower price plan
this time
$25 +6.95
250 day time
after 6 free weekend and eveing
free rogers to rogers
free incoming
free 100 long distance minutes
free caller id

Never going to let go of this plan as when I get older the plan will still be worth it
as any one calling in would be free

can I call in again
and try to get the $6.95 waived
would it even work out

[AirForceElite]

No, unfortunately ;)

I mean what if people from different departments (HUP or regular CS for example), are they entitled to take off/audit ur retention credits?????????

There's no HUP department.

there's retentions
then there is 611

and i am absolutely sure, somebody from regular departments such as customer service or tech support can not take it

[commerce guy]

If Rogers made a mistake of crediting $15 on my unlimited text messaging instead of $10, should I tell them to correct the mistakes and probably ask for $6.95 waived or additional features since i'm "honest"? or should i just leave it there until i get audited? (really really hope not)

[bubble.tea]

.......SAF completely waived .....
3 possibilities

a-You have a company code which provides for this bonus
b-You got a rep who's begging to be reprimanded, or WANTS to jeapordize clients accounts.
c-Your friend is doing this for you, and you don't care about the repercussion

Lesson #1., ANY questionable SAF credit WILL BE AUDITED. Expect it to be removed if this occurs and it is found unmerited

.....actually it was really simple.. i told them bell was going to give me this deal i made up....
Great...

There's no HUP department.....
Actually you're mistaken.

CorpHup. Department for processing Corporate Account HUPS exclusively.
18663639712


I would rather get a $5 MSF than SAF credit.

[jayk]

wow it really is all about luck.. i just called in retentions for my girlfriend because it was under her dads name.. and i got

250 Anytime Minutes/ Unlimited E&W at 6P.M.
unlimited incoming calls
unlimited rogers to rogers
unlimited text messaging
free VM and CD
detailed billing
unlimited local calls for 3 months
SAF completely waived

no contract extension

For

$20 + 911 for $.50 + tax = $21.53

when i called in for my GF.. i told them bell was giving me this plan i made up which was $25 for 200 anytime/unlimited E&W at 6P.M. free incoming, SAF waived and bell's $10 fun bundle for free.. and they matched it AND made it better .. i didn't even ask for free text messaging.. or the unlimited 3 month local calls.. but they still gave it to me.. NOW heres the weird/stupid part..

I tried calling in for my co-worker 20 minutes later .. and i said bell was giving me the deal above.. and guess what.. they offered me this bogus incoming plan for 150 daytime minutes, unlimited incoming and that was all for $37!!.. no voicemail or caller id.. i obviously didn't take the offer because it was soooooo stupid... my co-workers bill would be about $120 average per month with the plan he has right now.. while my gf's bill would average $40 with her old plan..... what is up with that guys????????

just curious

1. what is detailed billing?

2. did you ask for the above or did they offer it first?

thanks

[bubble.tea]

..... for my plan i had to call in 3 times.. for my gf.. i pretended to be her dad because the account is under his name.. and i only had to make one call.. ..........

wow it really is all about luck.. ............ they matched it AND made it better .. i didn't even ask for free text messaging.. or the unlimited 3 month local calls.. but they still gave it to me.. NOW heres the weird/stupid part..

I tried calling in for my co-worker 20 minutes later ..........they offered me this bogus incoming plan .......... what is up with that guys????????

I love reading these types of posts because it is a shocking window into how far QA needs to progress at Rogers Customer Relations. If after THREE YEARS (of being fairly observant of the statistical results people get when calling in) people still get such a shocking extreme of offers from the reps...it's not that reassuring is it? :( Sadly...I doubt anything will change in the COMING 3 years.

Even with Rogers new 'accountability tracker'., their new 'system' as has been tantalizingly touched upon of late...you'll still get a rep that will be a total TIGHT-ASS...and then you'll get someone who at the first sentence (whether it's a tenured account...or a 3month-in fresh customer on $34 monthly bills :rolleyes: ) will THROW at you everything and the kitchen sink :rolleyes:.

/end satirical criticism.

[TT333]

I love reading these types of posts because it is a shocking window into how far QA needs to progress at Rogers Customer Relations. If after THREE YEARS (of being fairly observant of the statistical results people get when calling in) people still get such a shocking extreme of offers from the reps...it's not that reassuring is it? :( Sadly...I doubt anything will change in the COMING 3 years.

Even with Rogers new 'accountability tracker'., their new 'system' as has been tantalizingly touched upon of late...you'll still get a rep that will be a total TIGHT-ASS...and then you'll get someone who at the first sentence (whether it's a tenured account...or a 3month-in fresh customer on $34 monthly bills :rolleyes: ) will THROW at you everything and the kitchen sink :rolleyes:.

/end satirical criticism.

That is so true. I was a ~3 month customer on a 25 dollar plan when I got my retention plan that my buddies pay $50-70/month for because reps just haven't budged for them. Still only been with Rogers for half a year and credits exceeding price of plan..... It's all just a matter of getting lucky, being polite, being patient and trying again.

[shwinn]

Originally i had:
20$ Monthly Plan Credit + 5$ R&R Credit + VM Credit + CD Credit.

I called retentions to ask why my VM and CD Credits weren't active.

They told me its because i have the 20$ Comm.Pack instead of those features individually.

I thanked them politely and hung up.

When i checked my account later, I had lost the VM and CD credits.

The rep was surprised with all the credits in my account but said it was alright if i kept them.

Im not sure what happened but aren't they supposed to tell you if they were going to remove the credits?

[kzboi]

3 possibilities

a-You have a company code which provides for this bonus
b-You got a rep who's begging to be reprimanded, or WANTS to jeapordize clients accounts.
c-Your friend is doing this for you, and you don't care about the repercussion

Lesson #1., ANY questionable SAF credit WILL BE AUDITED. Expect it to be removed if this occurs and it is found unmerited


i didn't even ask for the SAF to be removed.. it just came with the bell plan :cheesygri and the rep added it on.. maybe it's a company code? or maybe a little bit of B :| ... it's definitely not C..

just curious

1. what is detailed billing?

2. did you ask for the above or did they offer it first?

thanks

detailed billing is

Receive a detailed explanation of all your wireless voice and data usage, including date, time, duration and applicable charge. instead of partial billing where it only shows u how many minutes or data u went over on your plan..

well when i told them my bogus plan.. the rep said that they could definitely match it.. but SHE included the 3 months unlimited local calling and the unlimited text messaging plan.. i didn't ask for it..

[bubble.tea]

That is so true. ........ It's all just a matter of getting lucky, being polite, being patient and trying again.

Has nothing to do with politesse., and patience., it has to do with the other points you've mentioned. EXPLICITLY.

Having said this...I just LOVE reading about people on an awesome plan, who repeatedly call in to try to cheat MORE credits, except this time a Supervisor is looking over the shoulder of the rep and notices (repeat RFDer tag), and INSTA-AUDITS the entire plan ROFLMAO!!!!

...
They told me its because i have the 20$ Comm.Pack instead of those features individually.....

VoiceMail Credit and CID Credit ARE DEPENDANT on the item they describe being on it's own. If it is part of a $11 Communicate PKG., or the $20 or $25 Comm. Pkgs....it WILL NOT APPLY. This is why they were removed..because the initial rep who did up your plan was too dumb., too lazy to remove them (keeping them on neither benefits you NOR effects you., it's just procedure to clean up the acct).

In any case you're getting THE ENTIRE $20 COMM PKG CREDITED AS IT IS :rolleyes: hehe. What a guy.

Oh-and....They don't have to tell you JACK ftw! ROFLZ.









Sheesh...been posting far too much in this thread these past few days...I'm taking a 2 week sabbatical.......JOKES!




:twisted:

[kzboi]

anybody hear their new automatic recording when you call directly to customer relations??

[NerV]

except this time a Supervisor is looking over the shoulder of the rep and notices (repeat RFDer tag), and INSTA-AUDITS the entire plan ROFLMAO!!!!



Do you mind to explain what did you mean by RFDer tag and the Supervisor looking of the rep's shoulder? Why would he do that? Only b/c there are too many credits?

Thanks.

[phouv2000]

200 daytime, unlimited after 6pm, caller id, enhanced voice, $0.10 Long distance in Canada, 500 Text and 50 picture text

for $20 + $10 unlimited option - $10 credit + $3.50 SAF + $0.50 911 + $5 text
= $29 + taxes

[forgiven]

Just rang them up yesterday inquiring about the new system. The rep in Vancouver told me it's able to send cx a confirmation email after every transaction (so no more recorders needed, maybe ;) )

[930929930]

if im on a old old corporate plan, when i call to retention, can i tell them i don't work at that company anymore??? would they take off my corporate discount immediately if they know????

coz' when i tried to call retention, they always says that"oh...let me look at the current coporate plan for your company?...oh...the one that you have is the best already..."....
then they just let me go....

any advise???

thanks

[LDN2012]

if im on a old old corporate plan, when i call to retention, can i tell them i don't work at that company anymore??? would they take off my corporate discount immediately if they know????

coz' when i tried to call retention, they always says that"oh...let me look at the current coporate plan for your company?...oh...the one that you have is the best already..."....
then they just let me go....

any advise???

thanks

you dont need to tell them you arent working there anymore. If your plan is good then you should keep it though.

[lazychild]

woot.
got k850i for $75 on a 3 year contract with my original plan.

i was also offered.

k790a - free
bb pearl 8100 - free
htc touch - $100 (not too hot there!)

[930929930]

you dont need to tell them you arent working there anymore. If your plan is good then you should keep it though.

okee...i see...
i guess my plan is not bad...but i want to have some data usage blend into it...
the bad thing is they always says since it's a corp plan they can modify it or anything..they couldn't just add a component...have to cancel the whole plan in order to modify the content...sigh....
and they can't waive SAF for me...i guess i m just SOL...

[TT333]

Has nothing to do with politesse., and patience., it has to do with the other points you've mentioned. EXPLICITLY.


When I first called in to retentions I was polite and patient with the rep. He was a really nice guy, too- and not an idiot who didn't really know what they were doing (like some of them), and I could tell he appreciated it. If you tell them I want this I want that for this price you're not only going to be making a ****** of yourself by being impolite, but you're gonna lessen your chances of getting a good deal. As to using patience, it seems to me that waiting at least a little while in between calling retentions you'll do better overall. I've had friends who tried the same thing but made all their calls in a couple days who weren't offered squat. (People with much more time with the carrier than I had)... all of this comes to show that "being nice" to the reps, and not being in a hurry definitely doesn't hurt.

[lovepizza]

didn't read anything on the last few pages on the pearl 2 aka 8110...
has anyone got one? if so, how much did you end up paying for it?

i'm trying to see how low i can get it for...

[lazychild]

u can get it for free @ 3 years contract

[fishlord]

Assuming Samsung actually does release a gphone in September, do you think Rogers would pick it up?

[bubble.tea]

Do you mind to explain what did you mean by RFDer tag and the Supervisor looking of the rep's shoulder? Why would he do that? Only b/c there are too many credits?

Thanks.
just playin'...how would they know you're from RFD :cheesygri?

When I first called in to retentions I was polite and patient with the rep. He was a really nice guy, too- and not an idiot who didn't really know what they were doing (like some of them), and I could tell he appreciated it. If you tell them I want this I want that for this price you're not only going to be making a ****** of yourself by being impolite, but you're gonna lessen your chances of getting a good deal. As to using patience, it seems to me that waiting at least a little while in between calling retentions you'll do better overall. I've had friends who tried the same thing but made all their calls in a couple days who weren't offered squat. (People with much more time with the carrier than I had)... all of this comes to show that "being nice" to the reps, and not being in a hurry definitely doesn't hurt.
Clearly I was exagerating. Fact of the matter is statistically, there's HARDLY any correlation to what gets the ULTIMATE offer from a rep. It's pure luck. 99%luck/1%charm. If I hadn't already done it about 20times I'd link you post after post...after POST...where tenured people have called in, been polite., and given offers that smelled worse than a door to door salesperson with a mouth full of ****, meanwhile a ....and I repeat myself again.

There's no doubt 'every little bit' helps...but it's not a guarantee by any overwhelming stroke of the imagination.

[lovepizza]

u can get it for free @ 3 years contract

free really? damn, ive been offered it for 350...i'll try again...lol

[4kaz]

I was going to switch from Rogers to Telus for their EPP1730 plan ($17.30/month) & the phone I wanted was only $99 at Telus & $199 at Rogers. Here is what they offered me, including matching the $99 phone:

250 Weekday with unl Eve & W/E min.
25 bonus anytime min.
evenings and W/E's from 6pm
incl. $11 Communication Value Pack (Call Display, Voicemail, $6 Text Plan - 125 sent/unl received)
100 Canadian Long Distance min.
Rogers to Rogers (don't use any minutes, regardless of time of day, when talking to any other Rogers subscriber)
detailed billing

$20 + SystemAccess Fee + 911 fee + taxes

They gave me this rate for all 4 of our phones, plus they gave it to my Mom yesterday. I think it's very good.

[NerV]

I was going to switch from Rogers to Telus for their EPP1730 plan ($17.30/month) & the phone I wanted was only $99 at Telus & $199 at Rogers. Here is what they offered me, including matching the $99 phone:

250 Weekday with unl Eve & W/E min.
25 bonus anytime min.
evenings and W/E's from 6pm
incl. $11 Communication Value Pack (Call Display, Voicemail, $6 Text Plan - 125 sent/unl received)
100 Canadian Long Distance min.
Rogers to Rogers (don't use any minutes, regardless of time of day, when talking to any other Rogers subscriber)
detailed billing

$20 + SystemAccess Fee + 911 fee + taxes

They gave me this rate for all 4 of our phones, plus they gave it to my Mom yesterday. I think it's very good.

That's a good deal. Very nice. What abt Rogers to Rogers, is it local or nation wide?

[gzajay]

Nope -- just local.

now:
$25
250 mins
unlimted after 6
my5
call display

Just got the bill today -- the plan is even better than what we expected..

$20
250 minutes
EW from 6pm
local my5
CID

Under $30 with SAF + 911 + taxes!

[4kaz]

Lazychild..I got my htc Touch for $99 (they lowered their $199 fee to match Telus)...actually my daughter & I each got one. After using it since November though, I wouldn't take it, knowing what I know now about it, if they paid me! They both have many, many problems with freezing, etc.:mad:
anyone got HTC for free? or maybe even SE k850i?

[4kaz]

You know what...I have no idea...most anyone I would call is local anyway, and most are on Rogers now.
That's a good deal. Very nice. What abt Rogers to Rogers, is it local or nation wide?

[Raimiette]

So retentions is only open 9-5 Monday-Friday?

Someone said they were open on Saturday too but didn't give hours.

Does anyone know the hours they're opne on Saturday?

[husdaman]

I am currently on a retention plan and I wanted to get my wife a plan. Do you think they would allow me to sign up for another plan that is exactly as mine under my name? So I would have two identical plans but she would be using one plan and I the other.

[NerV]

So retentions is only open 9-5 Monday-Friday?

Someone said they were open on Saturday too but didn't give hours.

Does anyone know the hours they're opne on Saturday?

I think they don't work on the wknd. Last time (3rd week of Jan) I called them around 7-8 pm.

[Makaveli the Don]

just playin'...how would they know you're from RFD :cheesygri?


We all say the same thing when we call in? :D

I think they don't work on the wknd. Last time (3rd week of Jan) I called them around 7-8 pm.
They're open till 9pm on weekdays. 6pm on Saturday, and I don't know about Sunday.

[Chinboyz]

For anyone that got the BB Pearl or HTC for $99 or lower did you guys have to get the data plan?

[DynomiteHunter]

i've been looking for the se w580 for $0 and its nowhere to be seen!

You'd think that since rogers released a new camera se they would lower the price but the lowest i've seen it is still 50$ at best buy!

[vegi-saurus]

For anyone that got the BB Pearl or HTC for $99 or lower did you guys have to get the data plan?
I got the HTC for $99 and did not have to sign for the data plan.

[Haz]

They're open till 9pm on weekdays. 6pm on Saturday, and I don't know about Sunday.AFAIK, they don't open Sunday.

[HowEver]

i've been looking for the se w580 for $0 and its nowhere to be seen!

You'd think that since rogers released a new camera se they would lower the price but the lowest i've seen it is still 50$ at best buy!

$50 for that phone is a steal. I guess you could wait 8 months, though, if you really want it to be "free."

Keep in mind that most of what you will be paying is your month-to-month charges. Get those low enough, then paying the $50 will be painless. Or get a contemporary model and pay more, as long as you keep the monthly fee lower.

[forgiven]

http://i49.photobucket.com/albums/f269/forgiven15263/rogersbill.jpg

Just found this ;)

[AirForceElite]

http://i49.photobucket.com/albums/f269/forgiven15263/rogersbill.jpg

Just found this ;)

how on earth is it possible to get 350 minute plan and 200 minute plan for same phone number...that doesnt make sense.

it's like adding getting 2 hardware upgrades for same line at the same time.

[forgiven]

how on earth is it possible to get 350 minute plan and 200 minute plan for same phone number...that doesnt make sense.

it's like adding getting 2 hardware upgrades for same line at the same time.

That person may change the plan at the middle of the billing cycle. I think ;)

[monstar]

If you look at the credit part of the 200 minute

He was probably on the 200 minute, and passed sometime into this new billing period
So he was charged for some of it and credited for some of it
And then took over to the 350 minute plan.

[bubble.tea]

That person may change the plan at the middle of the billing cycle. I think ;)
Yep
If you look at the credit part of the 200 minute

He was probably on the 200 minute, and passed sometime into this new billing period
So he was charged for some of it and credited for some of it
And then took over to the 350 minute plan.
Yep


http://xs125.xs.to/xs125/08096/rogersbill234234f343267.jpg


ROFLZ...man that plan is one BEHEAMOTH of a Retention offer.

[bishop41466]

Called a couple of times these two days. the lady i talked to offered me a basic retention plan:
$20
250 mins
unlimited evening/ weekend @8(could be @6 i think)
CID
R2R

I am ok with the plan, but I asked for the price of HTC touch. she said she can't give it out lower than $224, which is the same price new activation,without admin fee. I am on a family plan now and my contract was done back in December 07, and I told her i wanna go to telus if they cant give the phone for $99. still, no luck.

though, the point she mentioned was that the quoting rules have been restricted this month. I might able to get the phone for $99 one or two months ago, but not anymore now. I read back a few pages, somebody said the HUP rules are changing. They won't lower the price for HUP if you didn't pay them much enough. Well, obviously, I have managed to not exceeding any airtime minutes before so that I might not have enough credits to get a lower price.

the lady was nice and told me that she's sorry about it. if she can do it for me, she will do so, but she really can't help in this case.

Is this true? did anyone upgrade a phone for a reasonable price like the people here got before? If this is the truth, maybe i should argue for a better plans instead of lowering the HUP price.

[fishlord]

Just offered me

250 mins
R2R (local)
Evenings at 6
Call id

for $25... So meh, said I would think about it and call back.

He said that unlimited incoming is no longer available... is this true?

[forgiven]

Just offered me

250 mins
R2R (local)
Evenings at 6
Call id

for $25... So meh, said I would think about it and call back.

He said that unlimited incoming is no longer available... is this true?

u can bring it down to $20 :D

[preshans]

do you have to work at rogers in order to get teh 50 % off your bill or do can you get it if you work at Futureshop, Staples? How can you get the 20% Ambassador discount?

[HockeyGirl]

Just offered me

250 mins
R2R (local)
Evenings at 6
Call id

for $25... So meh, said I would think about it and call back.

He said that unlimited incoming is no longer available... is this true?

Nope. called couple days ago. and she offered me that.

[preshans]

He said that unlimited incoming is no longer available... is this true?

the CSR was wrong...unltd incoming is available for $10

[qwerty51]

hey guys i just wanted ur opinion on this

$20/month + saf + tax:

200 anytime mins
unlimited incoming
unlimited eve/weekends
free network calling
call waiting
conference
free incoming text

ive always been prepaid signing up for a contract now, i said id think about this plan mainly because i wanted caller id and voice mail which he said was an additional $11. Should i try to call back and bargain more or just take it as it is? it sounds pretty good to me even though it is on a 3 yr contract.

[forgiven]

hey guys i just wanted ur opinion on this

$20/month + saf + tax:

200 anytime mins
unlimited incoming
unlimited eve/weekends
free network calling
call waiting
conference
free incoming text

ive always been prepaid signing up for a contract now, i said id think about this plan mainly because i wanted caller id and voice mail which he said was an additional $11. Should i try to call back and bargain more or just take it as it is? it sounds pretty good to me even though it is on a 3 yr contract.

It'd be awesome if u trade the conference/CW for CID/VM (which is very essential)

But since when unl. incoming txt a feature?

[qwerty51]

It'd be awesome if u trade the conference/CW for CID/VM (which is very essential)

But since when unl. incoming txt a feature?

yea my thoughts exactly on the vm/cid...any ideas on how to go about doing it?

im not really sure what he meant about the incoming txt thing, i didnt really care since im not a texting person. basically he said hes give me the mega incoming 30 plan with a perpetual $10 discount and free network.

i guess i should mention i went about this mentioning the telus 17.30epp and told him i wanted to change companies and consolidate bills.

[Makaveli the Don]

u can bring it down to $20 :D

I've called in so many times, they just don't budge..how do you get them to go down to $20 or add an extra feature or two?

[shwinn]

Its all LUCK. Great plans take months to get. Youll never get everything one shot.

Its been 2 months since i switched plans. Im getting a total of 25 credits at the moment.

[Himself]

ROFLZ...man that plan is one BEHEAMOTH of a Retention offer.

Def a plan I want lol

[fishlord]

the CSR was wrong...unltd incoming is available for $10

Sorry... I meant he said they could not do it for free.

[shwinn]

Sorry... I meant he said they could not do it for free.

Im also having trouble getting Unl. incoming credited.

[shwinn]

hey guys i just wanted ur opinion on this

$20/month + saf + tax:

200 anytime mins
unlimited incoming
unlimited eve/weekends
free network calling
call waiting
conference
free incoming text

ive always been prepaid signing up for a contract now, i said id think about this plan mainly because i wanted caller id and voice mail which he said was an additional $11. Should i try to call back and bargain more or just take it as it is? it sounds pretty good to me even though it is on a 3 yr contract.

I like that plan because of the Network Calling. I only have R2R, they tell me its impossible to get Network.

[forgiven]

For those who interested, FS has the SE w580i on sale for $49 on a 3-yr term. Sale ending March 7th, so hurry up :D

[kzboi]

Its all LUCK. Great plans take months to get. Youll never get everything one shot.

Its been 2 months since i switched plans. Im getting a total of 25 credits at the moment.

actually.. i got everything i wanted for my gf in one shot...

[smash]

Been with Rogers for 6 years - I negotiated a retention plan:

$15/month

275min anytime
EW 6pm
CID
VM
100min LD
1000txt msg

On renewal of three year contract, I also negotiated:

No Admin Fee for hardware upgrade
Unlimited local talk and text for 3 months

[n0n4m3br4nd]

i called up a few days ago and got this ...

250 anytime min
unlimited even/weekend @6pm
CID
Voicemail
R2R

all for 20/month.

i was paying 25/month but no R2R and no voicemail on a retention plan i got 1.5 years ago.

[Kaptain_Insano]

Thanks to threads like these I called up Rogers the other day. Wasn't sure what to expect but the girl I spoke to was great. We switched from a family plan to two separate plans. My wife now each have:

250 weekday
evenings starting at 6pm
unlimited incoming
free rogers to rogers local
100 Canadian long distance minutes
$20 communicate value pack which includes unlimited mobile browser, 2500 sent text messages,1000 pic/vid messages, CD, ND, VM, and WC.

All for $28.45 + SAF + 911 which gives a total including tax (Ontario) for the two of us $80.83.

We cancelled our Bell home phone the same day :)

Edit: And this is without being on contract. She said she could offer me more if we resigned but i decided to wait.

Cheers
K

[pureenergon]

Originally Posted by bubble.tea
ROFLZ...man that plan is one BEHEAMOTH of a Retention offer.

Def a plan I want lol

....
what plan is so behemoth?

i was thinking of switching to rogers from telus. but telus gave me quite a behmoth of a plan too.

[Mendesb]

Originally Posted by bubble.tea
ROFLZ...man that plan is one BEHEAMOTH of a Retention offer.

Def a plan I want lol

....
what plan is so behemoth?

i was thinking of switching to rogers from telus. but telus gave me quite a behmoth of a plan too.

i doubt it came to under 5$ with SAF and all included.

[AirForceElite]

http://xs125.xs.to/xs125/08096/rogersbill234234f343267.jpg


:eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek:

[bubble.tea]

Anybody with a sensible head on their shoulders will recognize..from a MIIIIIIIIIIIIIIILE away..that that plan is just begging to be audited.

KEY POINT: It's a wireless Account...what is a HOME PHONE credit...doing on there? Anytime you see cross service credits mismatched like that...it's a surefire FLAG...just BEGGING to be checked out. FYI., I'm sure there was some royal screw up with the account, and the rep was throwing caution at the wind in trying to make good with the Cx. :rolleyes:...ambassador/BB Bundles 5% AND a BB Bundles 15%?., and all that? yeah right.

That's just like running down the DVP buck-naked., SCREAMING to be pulled over and arrested ROFLZ....

[DynomiteHunter]

Hey this week Best buy has the LG Tu515 phone for $99 but they give you a $150 best buy gift card

so you end up getting like $50 best buy gift card if you get this phone+ plan with Rogers?

Pretty good deal i'll say. Has anyone had experience with this phone? good or no?

[forgiven]

FS has the w580i for $49 w/ 3yrs plan it's so so tempting ;) Too bad I just got a free Nokia 5300 so I gotta miss this :cry: :cry: :cry: :cry:

[DynomiteHunter]

hmmm 49$ is a pretty good deal for the w580 but i keep thinking about how i missed out on teh $0 deal they had last month grrr

plus everyone has a w580 but not everyone has a tu515

[sassysue]

hey guys i need some opinions

im currently on prepaid cards i used to be on a contract then switched to prepaid how can i work with rogers retention on a better contract? i wanna stay with GSM but i may wanna go with telus or bell dunno who will offer the best rate and best package :) any suggestions?

Thanks
Richard!

[kcorscadden]

hey guys i need some opinions

im currently on prepaid cards i used to be on a contract then switched to prepaid how can i work with rogers retention on a better contract? i wanna stay with GSM but i may wanna go with telus or bell dunno who will offer the best rate and best package :) any suggestions?

Thanks
Richard!

For the most part, you are out of luck.

Retention plans are only for customers that have either a contract or a month-to-month contract and usually does not apply for new customers which is what you would fall under.

The only thing you can do is sign up for a contract and go with whatever plan that you feel is best and then in maybe 3 months time give retentions a call and see what can be offered. As of right now, retentions has no reason to give you anything as you're not a contract customer.

[dubjk]

i'm fairly new to this whole retention plan thing (i've never actually heard about it until coming onto redflagdeals). i was on i believe a 2 or 3 year contract, and i think my contract is already over since last year, but im still using Rogers. should I be giving them a call? I'm not really a heavy user, but was actually hoping I could keep what I have now but for a little less money.

Rogers called me not too long ago asking me if im interested in renewing my contract. the lady on the phone was offering me some phone at a reduced price, but i told her i wasnt interested in getting a new phone since i still prefer what i have now. and basically she didnt say anything else and we got off the phone. i just think its a bit puzzling, as they can surely offer me something else other than a new phone.

[kcorscadden]

i'm fairly new to this whole retention plan thing (i've never actually heard about it until coming onto redflagdeals). i was on i believe a 2 or 3 year contract, and i think my contract is already over since last year, but im still using Rogers. should I be giving them a call? I'm not really a heavy user, but was actually hoping I could keep what I have now but for a little less money.

Rogers called me not too long ago asking me if im interested in renewing my contract. the lady on the phone was offering me some phone at a reduced price, but i told her i wasnt interested in getting a new phone since i still prefer what i have now. and basically she didnt say anything else and we got off the phone. i just think its a bit puzzling, as they can surely offer me something else other than a new phone.

You are in the best position that anyone can be in. Since you are out of contract you basically hold all the cards. If you play your cards right, you COULD have one heck of a nice plan and price because if they don't give you most of what you want, you can simply cancel and go to Telus/Bell.

For ppl that are still under contract they have less power as Rogers knows that they will still be a customer regardless of what they offer unless the customer is willing to pay the ETF. You don't have a contract so you won't have to pay the ETF and Rogers could lose you for nothing.

So I would definitely call them and see what you can get.

[sassysue]

hey this is so gay!

rogers won't even budge with this telus deal i been a customer for 5 + years and my family has been alot longer then that i guess rogers is gonan lose at least 10 family members of mine sinse they won;t even negolate a contract with me for 3 years she was like well we got the 30.00 my5 package lady i don't want that and you guys can't match telus price she was like no!

so what now

Fido
Telus
Bell?

i wanna go with the best rate

Thanks
Richard!

[kcorscadden]

hey this is so gay!

rogers won't even budge with this telus deal i been a customer for 5 + years and my family has been alot longer then that i guess rogers is gonan lose at least 10 family members of mine sinse they won;t even negolate a contract with me for 3 years she was like well we got the 30.00 my5 package lady i don't want that and you guys can't match telus price she was like no!

so what now

Fido
Telus
Bell?

i wanna go with the best rate

Thanks
Richard!

How many times have you called retentions? Could try again and see what happens as everything depends on the rep that you get.

If that has failed, all you can really do is call up the competition and say you are with Rogers, but will consider switching to you if your plan is good enough. This probably won't work as you are not a customer of there's but it is worth a try if you are out of options.

[sassysue]

hey i gave up telus is gonna be my option whats there number that everyones been getting good deals on for sales every sales people i called it was 5 of them said they cant budge!

[forgiven]

hey i gave up telus is gonna be my option whats there number that everyones been getting good deals on for sales every sales people i called it was 5 of them said they cant budge!

Do u know retention is not open on Sunday? I doubt that u spoke to regular CS instead so u can't get much of a deal

[a_y3n]

I have 2 retention plans under my name.
Is it possible to transfer one of them to someone else's name i.e. they have the same price plan ?

[rupture]

I have 2 retention plans under my name.
Is it possible to transfer one of them to someone else's name i.e. they have the same price plan ?

Transfer of Responsibility (TOR), yes.

[convoluted]

Transfer of Responsibility (TOR), yes.

Couldn't you just get a 2nd phone if you have a good plan, and then quickly transfer it to someone who wants a good plan?...

[DynomiteHunter]

does anyone know details to the rogers EPP plan?

is the rogers epp better or fido?

[sallo]

how do you actually get this to work?

you call in to rogers saying you want to cancel your phone?
and what if they actually cancel your phone?

[AirForceElite]

how do you actually get this to work?

you call in to rogers saying you want to cancel your phone?
and what if they actually cancel your phone?

first post.
first page

[sallo]

yeah i read it, they were actually going to cancel my account since i was already on a retention plan from a couple years back.

is there any way around that?

[AirForceElite]

yeah i read it, they were actually going to cancel my account since i was already on a retention plan from a couple years back.

is there any way around that?

it takes much more to cancel the account than a quick "okay i will cancel it. goodbye"

if you reach some newbie rep who will actually cancel the account (you have 30 days from the day you call to un-cancel it) you can always call back and tell them you changed your mind and to un-cancel it for 1 more month while you are looking for different offers from different providers

[sallo]

yeah thats what i got, "you have 30 days from the day you call to un-cancel it"

guess i'll have to wait until my contract expires until i can get a better plan.

[mtlboy]

A Friend of mine who works in the industry posted this on another forum.




PRELIMINARY UPDATES TO ROGERS DATA PLANS
MIGHT BE CHANGED SOMEWHAT AT OFFICIAL RELEASE

Effective March 18th 2008
-------------------------
Unlim WAP = $7
Unlim Vision WAP = $7 - 3 yr term with DECF

Blackberry Data Plan - 3 yr term with DECF
$15 - 10MB BIS/BES ~ Tier 1
$30 - 10MB to 50MB BIS/BES ~ Tier 2
$50 - 50MB to 200MB BIS/BES ~ Tier 3
$65 - 200MB to 500MB BIS/BES ~ Tier 4
$0.05 per additional MB
*Note: Everyone starts off at the $15 plan and based on usage, you move up the tiers

Non-Rogers & WM Data & Tethering - 3 yr term with DECF
$15 - 20MB ~ Tier 1
$30 - 20MB to 60MB ~ Tier 2
$50 - 60MB to 500MB ~ Tier 3
$65 - 500MB to 1GB ~ Tier 4
$75 - 1GB to 2GB ~ Tier 5
$85 - 2GB to 3GB ~ Tier 6
$100 - 3GB to 5GB ~ Tier 7
$0.03 per additional MB
*Note: Everyone starts off at the $15 plan and based on usage, you move up the tiers


ALL OLD PLANS GRANDFATHERED

ALL PLANS WILL NOT CONFLICT WITH $20 COMM PACK


Discontinued Plans
-------------------
Blackberry Voice & Data
WM Voice & Data
PC Card Plan
Unlim Data for 3Months Promotion



What does BIS/BES mean? I pay $25/4mb right now, does that mean, I will automatically be put to $15 for 10megs? Also the $30, does that mean if you use 11 meg or 39 meg, you only pay $30? Those data plans look nice, I hope it's true, but I doubt it.

[bubble.tea]

What does BIS/BES mean? I pay $25/4mb right now, does that mean, I will automatically be put to $15 for 10megs? Also the $30, does that mean if you use 11 meg or 39 meg, you only pay $30? Those data plans look nice, I hope it's true, but I doubt it.

BlackBerry Internet Server (ice?)
Email Service Hosted by RIM., all your email belongs to us! (IE all email forwards THROUGH RIM., no security, they could presumably SNOOP in on A N Y piece of email you ever funnel through)

BlackBerry Enterprise Server (ice?)
Email is Hosted by your OWN self. Enterprise CD+license...oh $5K? (or so I'm told). :D., higher security., faster since you cut out the middle-man redirecter.

anything else? :cheesygri

[4got10]

BlackBerry Enterprise Server (ice?)
Email is Hosted by your OWN self. Enterprise CD+license...oh $5K? (or so I'm told). :D., higher security., faster since you cut out the middle-man redirecter.


My work uses a BES and you are also looking a $90.00 per user license charge.

[fishlord]

Just offered me

250 mins
R2R (local)
Evenings at 6
Call id

for $25... So meh, said I would think about it and call back.

He said that unlimited incoming is no longer available... is this true?

Today the gave in on unlimited incoming but would not budge on the voice mail/125 included for 25... how did you guys approach these ones?

[preshans]

Today the gave in on unlimited incoming but would not budge on the voice mail/125 included for 25... how did you guys approach these ones?

like previously mentioned you wont get everything you want in like 5 calls.....it takes weeks...call 3-4 times a week...for some reason i find Consolidated Relations more helpful....

[kingsley]

like previously mentioned you wont get everything you want in like 5 calls.....it takes weeks...call 3-4 times a week...for some reason i find Consolidated Relations more helpful....

How do you get to Consolidated Relations? Are they better than Retention department?

[infared_vision]

not sure if anyone know's how true this is but i got my bill today and i was charged for using call forwarding...i was like WTF rogers want's to rob me yet agian...

i called in to find out wtf is going on and the chick told me that call forwarding is not part of any plans (bundles) and it cost $3 for 2500 min...i was like i didn't rec. any info regarding this she was like well blah blah blah

oh the best part was when she was asking me the id questions she took so damn long...seems like she must have been reading the notes on my files...

damn you rogers !

[HowEver]

Sometimes it doesn't pay to change your plan... Call forwarding has only been available as an add-on, for years (unless you have a corporate plan, then it's included).

Sucks not to have been paying attention but it's worth asking when making these retention deals, "what am I losing by saving a few dollars per month?"



not sure if anyone know's how true this is but i got my bill today and i was charged for using call forwarding...i was like WTF rogers want's to rob me yet agian...

i called in to find out wtf is going on and the chick told me that call forwarding is not part of any plans (bundles) and it cost $3 for 2500 min...i was like i didn't rec. any info regarding this she was like well blah blah blah

oh the best part was when she was asking me the id questions she took so damn long...seems like she must have been reading the notes on my files...

damn you rogers !

[infared_vision]

Sometimes it doesn't pay to change your plan... Call forwarding has only been available as an add-on, for years (unless you have a corporate plan, then it's included).

Sucks not to have been paying attention but it's worth asking when making these retention deals, "what am I losing by saving a few dollars per month?"

i was told it was incl. when i renewed my plan but once again your can't trust anything rogers employee's say......there ain't crap i can do about it now...my word vs theirs...

[kzboi]

like previously mentioned you wont get everything you want in like 5 calls.....it takes weeks...call 3-4 times a week...for some reason i find Consolidated Relations more helpful....

how do you go about asking for more everytime you call? do you reject the previous offers or something? or do you keep adding more to your retention plan? and whats Consolidated relations?

[2damax]

Can someone tell me what kind of deal i can get form my rogers with my current plan?

I've been with them for 2.5 years now and my contract is about to end on september. I pay 25$ for Unlimited Incoming+1000weekend/weeknight minutes starting at 8pm+100daytime minutes. In addition, i also have the 125txtmsg/voicemail/caller id for another 10$. In total i pay about 35$+systemacces fee(which i think is BS).

I was hoping of getting the same plan but with rogers to rogers, 200 daytime minutes and early evenings at 6pm added, for the total price of 25$. I'm willing to extend my contract to another 3 years if i have to. What are the chances of me getting this deal?

[TT333]

Can someone tell me what kind of deal i can get form my rogers with my current plan?

I've been with them for 2.5 years now and my contract is about to end on september. I pay 25$ for Unlimited Incoming+1000weekend/weeknight minutes starting at 8pm+100daytime minutes. In addition, i also have the 125txtmsg/voicemail/caller id for another 10$. In total i pay about 35$+systemacces fee(which i think is BS).

I was hoping of getting the same plan but with rogers to rogers, 200 daytime minutes and early evenings at 6pm added, for the total price of 25$. I'm willing to extend my contract to another 3 years if i have to. What are the chances of me getting this deal?

So you expect
200 dt
EW @ 6
Unlimited Incoming
125 txt
VM
CID
and R2R

for $25 total

If you mean 25 bucks plus SAF and tax, that is possible. But it likely won't be easy. For 25 bucks after everything? no.

Good luck. You should be able to get that plan... or at least a similar amount of credits necessary.. probably going to take a few calls.. but who knows.

Keep us updated

[fishlord]

how do you go about asking for more everytime you call? do you reject the previous offers or something? or do you keep adding more to your retention plan?
So far I have been pulling a.. hmm ok, i guess I won't cancel today, I will have to think about it again. I have no idea if this is the best way.

and whats Consolidated relations?
Yah... and what's Consolidated relations?

[2damax]

So you expect
200 dt
EW @ 6
Unlimited Incoming
125 txt
VM
CID
and R2R

for $25 total

If you mean 25 bucks plus SAF and tax, that is possible. But it likely won't be easy. For 25 bucks after everything? no.

Good luck. You should be able to get that plan... or at least a similar amount of credits necessary.. probably going to take a few calls.. but who knows.

Keep us updated

Yeah well maybe i can take off VM since i didn't even activate mine. I think i have a good chance since its actually two phones in the household under the same name and considering we've been loyal for almost three years.

When's a good time to call? Preferably i guess when these "customer service" people aren't pissed off. =)

[cheleen]

Can someone tell me what kind of deal i can get form my rogers with my current plan?

I've been with them for 2.5 years now and my contract is about to end on september. I pay 25$ for Unlimited Incoming+1000weekend/weeknight minutes starting at 8pm+100daytime minutes. In addition, i also have the 125txtmsg/voicemail/caller id for another 10$. In total i pay about 35$+systemacces fee(which i think is BS).

I was hoping of getting the same plan but with rogers to rogers, 200 daytime minutes and early evenings at 6pm added, for the total price of 25$. I'm willing to extend my contract to another 3 years if i have to. What are the chances of me getting this deal?

There is no reason why you can't get what you are looking for. My plan was up a couple months ago, and last month I negotiated....

$25 month plan with a $5 plan credit = $20 monthly.
$ 2 more added to make it unlimited evenings/weekends after 5pm until 7am.

Monthy plan will show up on bill as $27 with a $5 Plan Credit making it $22 month.

Included in the plan for no extra charges are......

-250 Minutes Daytime
-Free Unlimited Incoming Calls $10 – Credit $10
-100 Canadian Long Distance – no cost
-Free Unlimited Text Messaging $10 – Credit $10
-Free enhanced voicemail $8 – credit $8
-Free Call Display – credit $6

So in total, my plan is $22 plus system access fee of $6.95 and 911 fee of 50 cents. I am very happy with this. This took about 5 or 6 calls on one day within a few hours to get most of this. A few weeks later, I traded the R2R for unlimited Text Messaging ($10). Also I got the Red Razor phone thrown in for no charge and no activation fee. Of course this showed up on my first bill as a charge, but I called in and they took it right off.

**Make sure you ask for a better plan with a plan credit. That will give you more daytime minutes. Ask for the $25 plan with $5 off and go from there. Be super polite and if you don't get what you want from one rep, try calling back.

My plan was UP when I called. I didn't call before it expired. Maybe you get more that way as you are not under contract at the time??

[skyrink]

Two quick questions:
1. does rogers, telus, bell and fido have the power to port over a number from another company if you choose to switch providers? and also would some of them offer to pay for the cancellation fee as well?

2. My home is currently with rogers for cable and internet, and i myself have a seperate account for my cell phone....if i choose to bundle the two accounts together, would i still have the power to call into retentions to change stuff on my account or would my parents be considered the sole owners of the phone and they'll have to do everything....or i can just act like im my dad calling in? lol

thanks

[qwerty51]

hey guys i finally signed up for 1st time 3 yr plan with rogers

250 weekday
free eve and week @ 8 or 9?
free incoming
ci, vm, cw, cc
+ w580i for $150

for $20+saf+911+tax

its not exactly the same plan i posted last time, but its not bad.

one thing to watch out for, if you decide not to commit on the spot, always ALWAYS make sure the rep is gonna make a note of the plan he offered u on your rogers account. this way they have to honor the commitment if you call back later.

last fri i was offered a similar plan with free network added but no ci/vm. called yesterday to add on ci only, but the new rep told me no previous offer had ever been made. long story short, called retentions directly, and negotiated from scratch the above. was lucky enough to get a great rep.

[a_y3n]

So far I have been pulling a.. hmm ok, i guess I won't cancel today, I will have to think about it again. I have no idea if this is the best way.


Yah... and what's Consolidated relations?

I think it might be if you have more than one service with rogers????

[qwerty51]

Two quick questions:
1. does rogers, telus, bell and fido have the power to port over a number from another company if you choose to switch providers? and also would some of them offer to pay for the cancellation fee as well?

2. My home is currently with rogers for cable and internet, and i myself have a seperate account for my cell phone....if i choose to bundle the two accounts together, would i still have the power to call into retentions to change stuff on my account or would my parents be considered the sole owners of the phone and they'll have to do everything....or i can just act like im my dad calling in? lol

thanks

1) i asked the same question to my rep. he said if you are on a bell/fido/telus plan they can do it no problem. if you are prepaid (like me) then they cant. its going to be a real hassle to tell everyone my numbers changed again (after i just changed it in nov)

2) no idea on bundling 2 accounts but the rep told me even though the account was under my fathers name (i was calling in as my dad), once the phone shipped and the line was activated, he could add me to the account and the phone would show under my name.

[2damax]

There is no reason why you can't get what you are looking for. My plan was up a couple months ago, and last month I negotiated....

$25 month plan with a $5 plan credit = $20 monthly.
$ 2 more added to make it unlimited evenings/weekends after 5pm until 7am.

Monthy plan will show up on bill as $27 with a $5 Plan Credit making it $22 month.

Included in the plan for no extra charges are......

-250 Minutes Daytime
-Free Unlimited Incoming Calls $10 – Credit $10
-100 Canadian Long Distance – no cost
-Free Unlimited Text Messaging $10 – Credit $10
-Free enhanced voicemail $8 – credit $8
-Free Call Display – credit $6

So in total, my plan is $22 plus system access fee of $6.95 and 911 fee of 50 cents. I am very happy with this. This took about 5 or 6 calls on one day within a few hours to get most of this. A few weeks later, I traded the R2R for unlimited Text Messaging ($10). Also I got the Red Razor phone thrown in for no charge and no activation fee. Of course this showed up on my first bill as a charge, but I called in and they took it right off.

**Make sure you ask for a better plan with a plan credit. That will give you more daytime minutes. Ask for the $25 plan with $5 off and go from there. Be super polite and if you don't get what you want from one rep, try calling back.

My plan was UP when I called. I didn't call before it expired. Maybe you get more that way as you are not under contract at the time??

Well that effin sucks. I called the retention service for the first time at 720am and i was only a offered a different service deal rather than actually a retention plan. They wanted me to add 12$ to my 35$ plan which is nowhere a good deal.

I mentioned to them that i've been with them for 2.5 years and the fact that people who's been with them for less than that 6 months get better deal than me and she won't nudge! Ugh..

Am i calling too early? When is the earliest time i can call again?

[cheleen]

Call again! The first couple would not offer me anything!! PLUS, they were rather rude about it.

I called back and the girl I got was awesome! I asked her if she could help resolve my issue as I was kind of upset with the service I got from the previous calls. That was the start of it. Calls after that just increased the deal. :) And yes always make sure the document it! Tell them you will think about it for a day or so.

[lude_bro]

called a few times on Saturday..(total of about 5 times)

i got the following

275mins
voicemail
CID
unl txt msg
eve weekend after 6pm

all for 27$ before SAF and tax...is this a good deal?..i was hoping to get unl incoming calls and r2r also but they wouldn't budge.

[IceQue]

called a few times on Saturday..(total of about 5 times)

i got the following

275mins
voicemail
CID
unl txt msg
eve weekend after 6pm

all for 27$ before SAF and tax...is this a good deal?..i was hoping to get unl incoming calls and r2r also but they wouldn't budge.

for that plan you can get more. call and try again

[bishop41466]

Another tip for people who are about to renew 2 lines at the same time and trying to get a better deal on phones:
ask if you can get a cheaper price for the second line because usually you can get the second phone for free or much cheaper (which you saw from Rogers' advertisement)

by asking this, i get "my" htc touch $50 discount after being told $224 was the lowest for 2 times. so I might ask the same thing later, see if I still have luck:)

[preshans]

Consolidated Relations is for customers who have multiple services with Rogers. when you call teh Rogers Wireless Dpt, just be like "is this the conso...consoildated dept?" Tell the CSR you didnt' get transfeered to the right dept.

[Makaveli the Don]

hey guys i finally signed up for 1st time 3 yr plan with rogers

250 weekday
free eve and week @ 8 or 9?
free incoming
ci, vm, cw, cc
+ w580i for $150

for $20+saf+911+tax

its not exactly the same plan i posted last time, but its not bad.

one thing to watch out for, if you decide not to commit on the spot, always ALWAYS make sure the rep is gonna make a note of the plan he offered u on your rogers account. this way they have to honor the commitment if you call back later.

last fri i was offered a similar plan with free network added but no ci/vm. called yesterday to add on ci only, but the new rep told me no previous offer had ever been made. long story short, called retentions directly, and negotiated from scratch the above. was lucky enough to get a great rep.

..How in the world did they get you to pay $150 for a w580i?

[DynomiteHunter]

yeah the w580 is only $99 original price
its 49$ if you get it at futureshop or rogers video this week...

if you get a 3yr plan you can probably talk them to givign it to you for free

[qwerty51]

lol yea i just didnt want to push the guy anymroe. i knew i was being robbed for that price. should i wait until the plans been activated before i call and ask for a credit? or should i just call sales now?

[gazoo10]

Another tip for people who are about to renew 2 lines at the same time and trying to get a better deal on phones:
ask if you can get a cheaper price for the second line because usually you can get the second phone for free or much cheaper (which you saw from Rogers' advertisement)

by asking this, i get "my" htc touch $50 discount after being told $224 was the lowest for 2 times. so I might ask the same thing later, see if I still have luck:)

I was just lucky to get rogers to give me a HTC Touch phone for $75.00.

[shwinn]

Hey guys, i need your opinions.

2 months ago i switched to a retentions plan and got credits.
There was no mention of any contrat renewal.

Yesterday, i called to see if i could get add the Personnal Email plan to my account. They said it was alright but i would have to keep that Email plan for the duration of my contract.

I then told them that i wasn't on a contract but they said, according to the notes in my account, that i was under a 3 year contract.

I told them that i wasn't aware of the contract and so on.

But now they're saying that if i want to keep my current plan (with credits) i have to accept the 3 years...

I don't want to recommit, is there anything else i can do??

Thanks in advance.

[King James]

What is the best free phone you can get now if you agreed to sign up for another 3 years?

[shwinn]

What is the best free phone you can get now if you agreed to sign up for another 3 years?

I haven't started to negociate for phones yet.

Phones aren't as important to me as the plan.

[bishop41466]

I was just lucky to get rogers to give me a HTC Touch phone for $75.00.

i assume you've been paying a lot to Rogers for a long long time. Or, I assume you didn't get a good deal on your plan. or........

Just kidding. :cheesygri Congrats, you got a nice rep. I might just go for $174. I think I didn't pay them much enough to get a decent deal on phone. How many times have you call? Did they just offer it for $75 by the first time?

[lnr_southbury]

I have $20 retention plan - 250 mins with enhanced VM, CID, even/we from 6pm. I tried calling twice to get unlimited incoming calls added for free and was offered for $5 and not for free.

Today, I followed the cancellation procedure as other members here have written, but still the CSR wouldnt budge.

Maybe I should go ahead and add unl. incoming for $5, as I paid $12 for going overboard on minutes.

I see a lot of members here are probably lucky to get a good rep.;)

[shwinn]

Is there any way i can check my contract term on Rogers.com?

[forgiven]

Is there any way i can check my contract term on Rogers.com?

Log in => manage my wireless service => change my priceplan => pick a random plan/term => then u'll see 2 options: click here to stay on ur current plan which expires on [...] AND click here to get on a new plan (of course don't proceed) :D Hope it helps

[oinkbun]

Hi guy,

today was the first time I called them, and I got this:

250 daytime, unlimited evening weekend after 6, R2R, 100 Canadian long-d, CID for $25

What do you guys think? My contract is coming to an end the coming Sept. I was really hoping to get unlimited incoming, and maybe $5 txt msg package for free. My phone actually broke down on me couple days ago. He did offer some really old crappy phone for $0. But I was trying to negotiate for the W580i for cheaper, but the best the guy can give me is $80.

[forgiven]

Hi guy,

today was the first time I called them, and I got this:

250 daytime, unlimited evening weekend after 6, R2R, 100 Canadian long-d, CID for $25

What do you guys think? My contract is coming to an end the coming Sept. I was really hoping to get unlimited incoming, and maybe $5 txt msg package for free. My phone actually broke down on me couple days ago. He did offer some really old crappy phone for $0. But I was trying to negotiate for the W580i for cheaper, but the best the guy can give me is $80.

Focus on ur plan first, u can get that phone @ FS for $49. I think u should call back since ur contract is expiring & it should be no problem to get the one that's offered to u plus the $11 com.pack @ $20 ;) Gud luck

[a_y3n]

Hi guy,

today was the first time I called them, and I got this:

250 daytime, unlimited evening weekend after 6, R2R, 100 Canadian long-d, CID for $25

What do you guys think? My contract is coming to an end the coming Sept. I was really hoping to get unlimited incoming, and maybe $5 txt msg package for free. My phone actually broke down on me couple days ago. He did offer some really old crappy phone for $0. But I was trying to negotiate for the W580i for cheaper, but the best the guy can give me is $80.

I got this flyer today from Rogers (Rogers plus, Rogers Video)
W580i is only $50 on a 3 year plan.

Others on 3 year term are:
Nokia 5310 = $50
Nokia 5300 = $25
Motorolla K1 KRZR= $35
Samsung A516 = $15
Samsung A736 = $25
SE W200 = $12.49
Nokia 6085 = $12.49
Blackberry Curve = $269.99
Motorolla Q9 = $247.49
Blackberry 8110 = $224.99
Samsung Jack = $179.99
SE K850i = $149.99
Motorolla RAZR2 = $112.49
Blackberry 8100= $93.49

[chr0n1c]

Focus on ur plan first, u can get that phone @ FS for $49. I think u should call back since ur contract is expiring & it should be no problem to get the one that's offered to u plus the $11 com.pack @ $20 ;) Gud luck

Hi, i was wondering... dont you have to sign up to a 3 year contract through FS in order to get that phone at 49 bucks?

[TT333]

Hi, i was wondering... dont you have to sign up to a 3 year contract through FS in order to get that phone at 49 bucks?


FS Link (http://www.futureshop.ca/catalog/proddetail.asp?sku_id=0665000FS10095294&catid=10108&logon=&langid=EN&MSCSProfile=3C79F0C7EA3162B25DCF0857B6387C8E9F4093 111B85D4D64325D49D6CE4B834D1BD6C4FE7C88E6D49536A26 006AE598B14D9E582A0A3E506BF3A588FCD7D7BB8EEB20ADAC CDE5F0BD8524CC085958FADB84A9E32AD4E3FAE22DDFDABFB2 22B01D2C16AF349DC7DF7D2D077A3DC7C5FFBEFB9B4F7236CB 80)

It appears so.



edit: First post but been an RFDer for 2 years? huh..

[chr0n1c]

FS Link (http://www.futureshop.ca/catalog/proddetail.asp?sku_id=0665000FS10095294&catid=10108&logon=&langid=EN&MSCSProfile=3C79F0C7EA3162B25DCF0857B6387C8E9F4093 111B85D4D64325D49D6CE4B834D1BD6C4FE7C88E6D49536A26 006AE598B14D9E582A0A3E506BF3A588FCD7D7BB8EEB20ADAC CDE5F0BD8524CC085958FADB84A9E32AD4E3FAE22DDFDABFB2 22B01D2C16AF349DC7DF7D2D077A3DC7C5FFBEFB9B4F7236CB 80)

It appears so.



edit: First post but been an RFDer for 2 years? huh..

ya, i like to stalk. :p

[forgiven]

I got this flyer today from Rogers (Rogers plus, Rogers Video)
W580i is only $50 on a 3 year plan.

Others on 3 year term are:
Nokia 5310 = $50
Nokia 5300 = $25
Motorolla K1 KRZR= $35
Samsung A516 = $15
Samsung A736 = $25
SE W200 = $12.49
Nokia 6085 = $12.49
Blackberry Curve = $269.99
Motorolla Q9 = $247.49
Blackberry 8110 = $224.99
Samsung Jack = $179.99
SE K850i = $149.99
Motorolla RAZR2 = $112.49
Blackberry 8100= $93.49

Woa, it's great!!! :cheesygri My contract expires in June. Do u think I should wait or grab one now? :D SE K850i is going down, hehe I'm so exited!!!!

[AirForceElite]

FS Link (http://www.futureshop.ca/catalog/proddetail.asp?sku_id=0665000FS10095294&catid=10108&logon=&langid=EN&MSCSProfile=3C79F0C7EA3162B25DCF0857B6387C8E9F4093 111B85D4D64325D49D6CE4B834D1BD6C4FE7C88E6D49536A26 006AE598B14D9E582A0A3E506BF3A588FCD7D7BB8EEB20ADAC CDE5F0BD8524CC085958FADB84A9E32AD4E3FAE22DDFDABFB2 22B01D2C16AF349DC7DF7D2D077A3DC7C5FFBEFB9B4F7236CB 80)

It appears so.



did anybody actually think its $49 without contract :)

[fishlord]

Did they actually get the phone right on the 850i? Because I have an 810i and it is the bane of my existence.

[HeharHeWeh]

did any one get a letter in the mail about a special offer ?
dont know if its actually a super deal but it says i can get
nokia 6085 for $0
krzr for $50
w850i for $75
all 3 year contracts with admin fee waived. apparently this offer ends march 31

[forgiven]

did any one get a letter in the mail about a special offer ?
dont know if its actually a super deal but it says i can get
nokia 6085 for $0
krzr for $50
w850i for $75
all 3 year contracts with admin fee waived. apparently this offer ends march 31

I'm wondering if u can share the letter with us :D Must be interesting since I was told that admin fee is not waived anymore

[fishlord]

Well I gave up on getting a sweet enough plan to re-contract by I managed to get

250 daytime
R2R
Eve @ 6
CID
Voicemail
125 txt

for 25 + 6 for the voice mail and text, with no contract extension.

[nwalbert]

I have been through two separate 3 year contracts with Rogers and have been without a contract for about 6 months now.

I called in today and got:
$15 Unlimited Email (She didn't ask if my BB was a Pearl, which it is not)
Daytime minutes increased from 125 to 250.
100 Free Long Distance within Canada
$10 credit on $11 VM and CID package

This was for $20+$15+1 = $36 + 6.95 and tax.

I feel like I got a pretty good deal as I did not have to sign any extra contract extension.

I asked about a Blackberry curve and she said that the best she could was $299 and that she couldn't even offer the 8800 ??

I plan on buying my phone on eBay to stay away from contracts, but is that accurate?

[GQone]

Called in and got a great Rep. Previously had the $5 texting package which gave you 500 sms and 50 mms. Wanted to add the $10 texting package with a $5 credit. Rep was so nice she did one better...added the UNLIMITED texting (didnt even know this existed) which is only available through their department. So here's my plan:

250 anytimes minutes unlimited eve and w/e @ 6....$25
Caller ID................................................ ...........$7
Voicemail......................................... .................$7
Unlimited texting (not 2500)................................$10
Unlimited Incoming.......................................... ...$10
Unlimited Rogers to Rogers...................................$5
100 Canadian Long distance minutes......................$0

Monthly plan credit $15
Caller ID credit $7
Voicemail credit $7
Unlimited incoming credit $10
Unlimited Rogers to Rogers credit $5

Plan $20/month + SAF + 911 + Tax

One happy customer.....PRICELESS!!!! :cheesygri

[skyrink]

Called in and got a great Rep. Previously had the $5 texting package which gave you 500 sms and 50 mms. Wanted to add the $10 texting package with a $5 credit. Rep was so nice she did one better...added the UNLIMITED texting (didnt even know this existed) which is only available through their department. So here's my plan:

250 anytimes minutes unlimited eve and w/e @ 6....$25
Caller ID................................................ ...........$7
Voicemail......................................... .................$7
Unlimited texting (not 2500)................................$10
Unlimited Incoming.......................................... ...$10
Unlimited Rogers to Rogers...................................$5
100 Canadian Long distance minutes......................$0

Monthly plan credit $15
Caller ID credit $7
Voicemail credit $7
Unlimited incoming credit $10
Unlimited Rogers to Rogers credit $5

Plan $20/month + SAF + 911 + Tax

One happy customer.....PRICELESS!!!! :cheesygri


did you call in saying u wanted to cancel or like you said, u just called in and wanted to add a feature and she just automatically started handing u free stuff? lol isnt it odd to be calling into retentions when it has nothing to do with cancelling plan?

[DynomiteHunter]

hey i have a questino about the rogers epp plan
is it persecond billing?

[Aznsilvrboy]

Called in and got a great Rep. Previously had the $5 texting package which gave you 500 sms and 50 mms. Wanted to add the $10 texting package with a $5 credit. Rep was so nice she did one better...added the UNLIMITED texting (didnt even know this existed) which is only available through their department. So here's my plan:

250 anytimes minutes unlimited eve and w/e @ 6....$25
Caller ID................................................ ...........$7
Voicemail......................................... .................$7
Unlimited texting (not 2500)................................$10
Unlimited Incoming.......................................... ...$10
Unlimited Rogers to Rogers...................................$5
100 Canadian Long distance minutes......................$0

Monthly plan credit $15
Caller ID credit $7
Voicemail credit $7
Unlimited incoming credit $10
Unlimited Rogers to Rogers credit $5

Plan $20/month + SAF + 911 + Tax

One happy customer.....PRICELESS!!!! :cheesygri

How long have you been with Rogers and how long are you into your contract?

[levp]

I have a friend who has a Blackberry Pearl with a data plan, unlimited internet.. which costs about 75-80$ a month.

The thing is that the last few month he got bills in the around 200-300$, he called up everytime and rogers said it was a mistake and that it wouldnt happen again...

Misteriously, today he got a 400$ bill for cancelation.
He never called retention or never asked for any cancelation.
He signed up for 3 years, 5 months ago.

Is there anything that can be done by calling retention?
does anyone know what could have happened?:confused: :confused:

[AirForceElite]

I have a friend who has a Blackberry Pearl with a data plan, unlimited internet.. which costs about 75-80$ a month.

The thing is that the last few month he got bills in the around 200-300$, he called up everytime and rogers said it was a mistake and that it wouldnt happen again...

Misteriously, today he got a 400$ bill for cancelation.
He never called retention or never asked for any cancelation.
He signed up for 3 years, 5 months ago.

Is there anything that can be done by calling retention?
does anyone know what could have happened?:confused: :confused:

"I have a friend who has a Blackberry Pearl with a data plan, unlimited internet"
-there's no such thing as unlimited data for Blackberry

"Is there anything that can be done by calling retention?"-call them and tell them to fix their mistake?

"does anyone know what could have happened?"
his line will be cut off if he doesn't call and notify of error

[GQone]

did you call in saying u wanted to cancel or like you said, u just called in and wanted to add a feature and she just automatically started handing u free stuff? lol isnt it odd to be calling into retentions when it has nothing to do with cancelling plan?

Basically, they changed some of my features on my account without informing me, so i called in and got transfered to CR. The lady i got was super nice. I was upset at first but she resolved everything and then some.

How long have you been with Rogers and how long are you into your contract?

I have been with Rogers since 2004 and i recently renewed my contract to upgrade my phone. It took SEVERAL calls to piece my plan together. Some agents were helpful, some weren't.

[i-nfiniti]

when are people going to wake up and smell the coffee..

Mega MY5 Plans 35$ + SAF & 911 ( country wide my5 )
this gives me 150 minutes + eve weekends free from 9PM who cares

setup my house number on speed dial 1 call my house hit asterisk and get a dial tone, so hit 1 connect then dial, then my asterisk box connects to all of North America at 1.5Cents a minute

I use my asterisks DID (Phone number) as my cell so when people call it it routes to my cell phone with CID, when i call out it shows up as my asterisk CID..

seems complicated but can all be setup in a hour so now i pay as follows..

35$+ SAF+ 911+ Tax

150 Free minutes from rogers
unlmited evenings & weekends from 9PM
1.5 Cents a minute for all other calls to ALL OF NORTH AMERICA IN & OUT

1000 minutes is 15$
5000 minutes is 75$

the good thing is i use as much as i need so there is no minimum or wasting of minutes...

oh and that 1.5cents a minute is by the second billing not by the minute

[fishlord]

when are people going to wake up and smell the coffee..

Mega MY5 Plans 35$ + SAF & 911 ( country wide my5 )
this gives me 150 minutes + eve weekends free from 9PM who cares

setup my house number on speed dial 1 call my house hit asterisk and get a dial tone, so hit 1 connect then dial, then my asterisk box connects to all of North America at 1.5Cents a minute

I use my asterisks DID (Phone number) as my cell so when people call it it routes to my cell phone with CID, when i call out it shows up as my asterisk CID..

seems complicated but can all be setup in a hour so now i pay as follows..

35$+ SAF+ 911+ Tax

150 Free minutes from rogers
unlmited evenings & weekends from 9PM
1.5 Cents a minute for all other calls to ALL OF NORTH AMERICA IN & OUT

1000 minutes is 15$
5000 minutes is 75$

the good thing is i use as much as i need so there is no minimum or wasting of minutes...

oh and that 1.5cents a minute is by the second billing not by the minute

pretty slick, but why bother even with the nation wide my5? do you not generally reside in the same place as your house?

[sahilz]

Hi Folks,

Wanted to know if anyone has an idea if Rogers can do better than my current plan:

I have Extreme Internet + Cable TV (movie package) + Home phone (2 services) on their dinosaur 15% bundle for the last four years or so. I don't pay for basic cable because it is included in our condo fees, but I am moving soon where i would need to get basic cable, so thinking about renegotiating.

Anyway, grand total comes to be about $98-100 for these three services. Anyone know if there is something better to be had? Or could Bell be a better choice?

Thanks for your suggestions!! =)

[Traian2003]

Well I gave up on getting a sweet enough plan to re-contract by I managed to get

250 daytime
R2R
Eve @ 6
CID
Voicemail
125 txt

for 25 + 6 for the voice mail and text, with no contract extension.

Tell them to cancel the 125txt and get the 500txt plan. The 125 is 6$ and the 500 is 5$. You save 1$ and get 375txts and 50 picture messaging.

[NerV]

Hi Folks,

Wanted to know if anyone has an idea if Rogers can do better than my current plan:

I have Extreme Internet + Cable TV (movie package) + Home phone (2 services) on their dinosaur 15% bundle for the last four years or so.

As you can see this post is called Hot deal for Rogers Wireless Customers. But I think you can use the same strategy for this, however it's gonna be much more difficult, because you have so many services from them and it's gonna be a hassle to switch all your services to another company. You could for example bargain for you internet and Home Phone, using this reference - http://www.primus.ca/en/residential/bundle/bundledServices.htm.

Hopefully this helps.

[fishlord]

Tell them to cancel the 125txt and get the 500txt plan. The 125 is 6$ and the 500 is 5$. You save 1$ and get 375txts and 50 picture messaging.

I think what actually happened was I have the plan for 20 + 11 for the communication pack.

[karash]

did any one get a letter in the mail about a special offer ?
dont know if its actually a super deal but it says i can get
nokia 6085 for $0
krzr for $50
w850i for $75
all 3 year contracts with admin fee waived. apparently this offer ends march 31

Can you post the letter and details, please

[HeharHeWeh]

somebody else has have to have gotten this too ! :confused:
http://i258.photobucket.com/albums/hh260/HeHarHeWeh/HPIM1448.jpg

[sahilz]

As you can see this post is called Hot deal for Rogers Wireless Customers. But I think you can use the same strategy for this, however it's gonna be much more difficult, because you have so many services from them and it's gonna be a hassle to switch all your services to another company. You could for example bargain for you internet and Home Phone, using this reference - http://www.primus.ca/en/residential/bundle/bundledServices.htm.

Hopefully this helps.


Thank you for the link. I realized the thread name just now.

[skyrink]

1) i asked the same question to my rep. he said if you are on a bell/fido/telus plan they can do it no problem. if you are prepaid (like me) then they cant. its going to be a real hassle to tell everyone my numbers changed again (after i just changed it in nov)

2) no idea on bundling 2 accounts but the rep told me even though the account was under my fathers name (i was calling in as my dad), once the phone shipped and the line was activated, he could add me to the account and the phone would show under my name.

cool, thats great...cause im about to bundle both my cell account with my parents cable/internet account to get 10% off, my home phone though is still with bell.

by bundling, do i lose any of the advantages of still calling into retention bargaining for a better plan?

[PrimaryTech]

somebody else has have to have gotten this too ! :confused:

I assume you are no longer on contract and are month to month?

[PrimaryTech]

Tell them to cancel the 125txt and get the 500txt plan. The 125 is 6$ and the 500 is 5$. You save 1$ and get 375txts and 50 picture messaging.

But he will loose CID, VM. Unless he doesn't care about Voice Mail or Caller ID.

[HeharHeWeh]

I assume you are no longer on contract and are month to month?

nope still on contract, like 4 months left.

[i-nfiniti]

pretty slick, but why bother even with the nation wide my5? do you not generally reside in the same place as your house?

cause if im ever out of my local area i dont want to be charged long distance at 35 cents a minute. 15 minutes of long distance pays for the extra 5$ to cover nation wide

[tchai]

Do let me know what you all think about this plan. Should I take it?


I just called Rogers Retention and here is what I as offered by a CSR name Cynthia

$20 + $6.95 (SAF) + $0.50 (911) - $5 (monthly credit) + 13% tax in Ont. = $25.47

**** 2 year contract **** (not 3 years)

200 min/month Daytime
Unlimited Wknights after 8pm
Unlimited Wkends
Unlimited Rogers-to-Rogers
Call Display
Voicemail
Call Waiting
3-Way Calling

FREE Samsung A436 (Bluetooth, Speaker phone, Camera)
$35 (adm. fee) - $35 (credit) = $0 admin. Fee

[zaidyboy]

This is my retention plan:

250 daytime minutes
Unlimited incoming
2500 text messaging (sending)
Unlimited after 6pm
Unlimited evenings and weekends
Call Display, Caller Id, Voice mail, conference call

$27 (WITH S.A.F) + TAX = about $31-$32

cheers

[Mendesb]

Tell them to cancel the 125txt and get the 500txt plan. The 125 is 6$ and the 500 is 5$. You save 1$ and get 375txts and 50 picture messaging.
Pretty sure its a communicate pack. Cant remove the 125texts. Cant add 500texts on top either
cool, thats great...cause im about to bundle both my cell account with my parents cable/internet account to get 10% off, my home phone though is still with bell.

by bundling, do i lose any of the advantages of still calling into retention bargaining for a better plan?
no, but ull b calling a diff department that doesnt really give good stuff (in my opinion) consolidated retentions
cause if im ever out of my local area i dont want to be charged long distance at 35 cents a minute. 15 minutes of long distance pays for the extra 5$ to cover nation wide
why dont u just get 1000LD min for 5$? makes sense?
Do let me know what you all think about this plan. Should I take it?


I just called Rogers Retention and here is what I as offered by a CSR name Cynthia

$20 + $6.95 (SAF) + $0.50 (911) - $5 (monthly credit) + 13% tax in Ont. = $25.47

**** 2 year contract **** (not 3 years)

200 min/month Daytime
Unlimited Wknights after 8pm
Unlimited Wkends
Unlimited Rogers-to-Rogers
Call Display
Voicemail
Call Waiting
3-Way Calling

FREE Samsung A436 (Bluetooth, Speaker phone, Camera)
$35 (adm. fee) - $35 (credit) = $0 admin. Fee

somethings not right abt that plan.. Thats the typical 2yr retention plan, except u have R2R on it. Maybe shes giving u R2R free w.o a 5$ credit? get that checked

[tchai]

Do let me know what you all think about this plan. Should I take it?


I just called Rogers Retention and here is what I as offered by a CSR name Cynthia

$20 + $6.95 (SAF) + $0.50 (911) - $5 (monthly credit) + 13% tax in Ont. = $25.47

**** 2 year contract **** (not 3 years)

200 min/month Daytime
Unlimited Wknights after 8pm
Unlimited Wkends
Unlimited Rogers-to-Rogers
Call Display
Voicemail
Call Waiting
3-Way Calling

FREE Samsung A436 (Bluetooth, Speaker phone, Camera)
$35 (adm. fee) - $35 (credit) = $0 admin. Fee

somethings not right abt that plan.. Thats the typical 2yr retention plan, except u have R2R on it. Maybe shes giving u R2R free w.o a 5$ credit? get that checked


What do you mean there is no $5 credit? I received an overall monthly credit of $5. That is why my retention plan is only $25 after taxes and SAF.

Do you think I could have gotten a better deal? Maybe even a better phone + 100 min CDN long distance?

[marcopolo85]

Just called to add that 500txt msgs for $5. The chick was like "wtf? I dont know of any such txt msg plan. *She checks her computer* .... oh... wow thats a really good txt msg plan." Added it no problem.

[fishlord]

Do let me know what you all think about this plan. Should I take it?


I just called Rogers Retention and here is what I as offered by a CSR name Cynthia

$20 + $6.95 (SAF) + $0.50 (911) - $5 (monthly credit) + 13% tax in Ont. = $25.47

**** 2 year contract **** (not 3 years)

200 min/month Daytime
Unlimited Wknights after 8pm
Unlimited Wkends
Unlimited Rogers-to-Rogers
Call Display
Voicemail
Call Waiting
3-Way Calling

FREE Samsung A436 (Bluetooth, Speaker phone, Camera)
$35 (adm. fee) - $35 (credit) = $0 admin. Fee

Could likely do better

[fishlord]

Pretty sure its a communicate pack. Cant remove the 125texts. Cant add 500texts on top either


Yah it is the pack, although when I log in I see I have a CID credit so maybe I should cancel the pack and upgrade individually.

[tchai]

Do let me know what you all think about this plan. Should I take it?


I just called Rogers Retention and here is what I as offered by a CSR name Cynthia

$20 + $6.95 (SAF) + $0.50 (911) - $5 (monthly credit) + 13% tax in Ont. = $25.47

**** 2 year contract **** (not 3 years)

200 min/month Daytime
Unlimited Wknights after 8pm
Unlimited Wkends
Unlimited Rogers-to-Rogers
Call Display
Voicemail
Call Waiting
3-Way Calling

FREE Samsung A436 (Bluetooth, Speaker phone, Camera)
$35 (adm. fee) - $35 (credit) = $0 admin. Fee

Could likely do better

Do you think I can get like Unlimited Incoming for no additional charge?

I was told that I can get Unl. Wknights after 6pm + additional 50 daytime min. if I sign a 3 year contract
But I don't want to sign for 3 years. 2 years is my max.

[AirForceElite]

Do you think I can get like Unlimited Incoming for no additional charge?

I was told that I can get Unl. Wknights after 6pm + additional 50 daytime min. if I sign a 3 year contract
But I don't want to sign for 3 years. 2 years is my max.

What we think here is completely irrelevant to what your outcome will be.
Like mentioned previously, it all depends on how lucky you are and if the rep is in good mood.

Now, seeing as these type of ridiculous type of plans are being offered:
http://i30.tinypic.com/htbl6r.jpg


yes, I think you can get it, but it all depends on how lucky you are and rep you reach.

[tchai]

What we think here is completely irrelevant to what your outcome will be.
Like mentioned previously, it all depends on how lucky you are and if the rep is in good mood.

Now, seeing as these type of ridiculous type of plans are being offered:
http://i30.tinypic.com/htbl6r.jpg


yes, I think you can get it, but it all depends on how lucky you are and rep you reach.

Oh my, that's one HOT HOT HOT deal you got there from Rogers!
You must have an awesome relationship with Rogers for many many years !

[Kaitlyn]

http://i30.tinypic.com/htbl6r.jpg



Umm... holy crap!

[maxyee]

I called retensions and got this awesome deal,

for $20 a month + (SAF + 0.50) + taxes,

250 Daytime Minutes
Unlimited Evening/Weekend after 8
Unlimited Rogers to Rogers
CallerID AND VoiceMail AND125 Text Messages

[power886]

this what my company corporate plan offer me's

http://www.freewebtown.com/power886/cellplan1.JPG

these what I got out of Rogers customers relation

$15 + SAF + 911:cheesygri
(renewed for another 3yrs)

includes
250min daytime
unltd after 6pm + wknd
CID
R2R + Call FWD or Voice

upgraded to HTC TYTN for $149.99 (waived the $35 Activation fee)

[Makaveli the Don]

I picked up a k850i for $199 + $35 fee, thought it was a good enough deal.

How do you go about getting the admin fee waived anyways?

Also, is it too late to talk to them about a plan?

[Aznsilvrboy]

I can't log on to the Rogers website (trying to view/pay my bills)...it just keeps saying my previous session timed out. Anyone else have this problem?

[PrimaryTech]

I can't log on to the Rogers website (trying to view/pay my bills)...it just keeps saying my previous session timed out. Anyone else have this problem?


That happends sometimes when the server is busy. Try again in a couple of hours. I'm getting the same problems. Thanks.

[qwerty51]

just wanted to update everyone,

as a new customer just signed a 3 yr contract, plan started today.

250 anytime
unlimi incom
unlimi eve/week @ 8
ci/vm/cw
3 months free local calling

$20 + fees + taxes

got the w580 reduced to $50 as well

its not as crazy as some of the outrageously sexy deals on here, but i think its pretty good for a new contract.

[ogrady]

just wanted to update everyone,

as a new customer just signed a 3 yr contract, plan started today.

250 anytime
unlimi incom
unlimi eve/week @ 8
ci/vm/cw
3 months free local calling

$20 + fees + taxes

got the w580 reduced to $50 as well

its not as crazy as some of the outrageously sexy deals on here, but i think its pretty good for a new contract.

Nice deal. Did you call rogers or go to one of their stores? Which way is better to get a deal out of rogers?
Thanks.

[GeneralFlyingFox]

hey im looking to buy a new 3 year contract and an LG shine along with it anyone have any advise or suggestions for the best way to approach/contact rogers for starting the contract and what to say in order to recieve an atleast descent contract and price? I would realy appretiate any help!

[AirForceElite]

hey im looking to buy a new 3 year contract and an LG shine along with it anyone have any advise or suggestions for the best way to approach/contact rogers for starting the contract and what to say in order to recieve an atleast descent contract and price? I would realy appretiate any help!

are you currently rogers user?

[preshans]

Nice deal. Did you call rogers or go to one of their stores? Which way is better to get a deal out of rogers?
Thanks.

Call up customer relations...hoenstly they can have all the pwoer They can give you pearl free . Stores are crap...dont have ANY power at all other than setting up newa activations...

[Germ]

I got cable TV with Rogers on the same account, they told me that I need to call 'consolidated' department or something. Unfortunately this department is only 8am to 9pm. Anyone else have similar experience?

I've been with Rorgers almost 3 years (contract expiring June). Paying around $50 including tax right now on plan that'll make you laugh. I'm really calling in to cancel if they don't give me a good deal, I can just go with Bell or Telus.

[TT333]

Unfortunately this department is only 8am to 9pm.

LOL you want them to be open later? That's a huge amount of time you have during the day to call them.

I'm really calling in to cancel if they don't give me a good deal, I can just go with Bell or Telus.

I would start thinking differently if you want a sweet plan. Don't cancel after one unsuccessful call. Call them back and hope for a better rep. If you have to, call them 4,5,6... times. The worst that can happen would be your account getting flagged, but it sounds like you're prepared to cancel anyways. You have nothing to lose, and if I were you I'd take full advantage of that situation.

[canadiancow]

So...what do you do if you get a bad rep and they cancel your account?

I have a corporate plan that's worse than what you guys have from retentions and it costs twice as much.

I'm all for trying this, but with my luck, the conversation would be over after 30 seconds with "your phone will be deactivated at the end of your next billing period".

[NerV]

Hey guys!

I heard (and noticed as well) that Telus retention reps are willing to give better deals/offers. Is that true? I know it depends on how lucky you are, but reading through various Telus retention plans that people have and the ones I actually dealed for my friends, made me think that Telus is more customer oriented.

[st7860]

Hey guys!

I heard (and noticed as well) that Telus retention reps are willing to give better deals/offers. Is that true? I know it depends on how lucky you are, but reading through various Telus retention plans that people have and the ones I actually dealed for my friends, made me think that Telus is more customer oriented.

give the telus reps a call or email them:

1-877-279-3100 or 416-279-3100
client.loyalty@telus.com

[NerV]

give the telus reps a call or email them:

1-877-279-3100 or 416-279-3100
client.loyalty@telus.com

Why would I do that? To prove/disprove my assumption?

[AirForceElite]

Hey guys!

I heard (and noticed as well) that Telus retention reps are willing to give better deals/offers. Is that true? I know it depends on how lucky you are, but reading through various Telus retention plans that people have and the ones I actually dealed for my friends, made me think that Telus is more customer oriented.

it's probably true because if Rogers and Telus priced would be same, people really would have no desire to go to Telus.

-They are CDMA
-Their handset selection sucks
-You can never get your own phone from 3rd party provider as you can with GSM


i am not bashing Telus....just saying that maybe the reason why their prices seem bit lower is because they need to undercut Rogers in order to keep people coming in because Rogers has all the latest and cool phones with nice bonuses such as memory cards and other stuff.

[Nermal]

I've been told a couple of times that unlimited incoming is generally not offered any more as an add-on to plans. They're telling me the only way to get unlimited incoming is to subscribe to a plan that includes it.

It also seems as though Rogers-to-Rogers can't be added to certain plans either.

Has anyone been able to get unlimited incoming added recently?

[TT333]

So...what do you do if you get a bad rep and they cancel your account?

I have a corporate plan that's worse than what you guys have from retentions and it costs twice as much.

I'm all for trying this, but with my luck, the conversation would be over after 30 seconds with "your phone will be deactivated at the end of your next billing period".

Read back in the thread a bit. Seriously.

it's probably true because if Rogers and Telus priced would be same, people really would have no desire to go to Telus.

-They are CDMA
-Their handset selection sucks
-You can never get your own phone from 3rd party provider as you can with GSM


i am not bashing Telus....just saying that maybe the reason why their prices seem bit lower is because they need to undercut Rogers in order to keep people coming in because Rogers has all the latest and cool phones with nice bonuses such as memory cards and other stuff.

Agreed. QFE.

I've been told a couple of times that unlimited incoming is generally not offered any more as an add-on to plans. They're telling me the only way to get unlimited incoming is to subscribe to a plan that includes it.

It also seems as though Rogers-to-Rogers can't be added to certain plans either.

Has anyone been able to get unlimited incoming added recently?

Here's what I would try: Get an unlimited incoming plan with rogers... just a normal one, not from retentions. THEN call retentions, and make sure you tell them you need to keep that feature. They should credit it on whatever plan you guys work out.

[XxXSnake23XxX]

right now im paying around 60 for a 200 anytime plan plus the 20$ pack..
i have a feeling im getting RIPPED!!!!!
how do you get one of these deals?

[fishlord]

right now im paying around 60 for a 200 anytime plan plus the 20$ pack..
i have a feeling im getting RIPPED!!!!!
how do you get one of these deals?

if you press alt+f4 a popup should appear with the instructions.

[canadiancow]

Read back in the thread a bit. Seriously.

I read the first 12-13 pages, and the last 5. I don't have the time or patience to read 900 pages.

I would have thought my question would be included in the first post. It seems like a very likely scenario that if you tell them you want to cancel your plan, that they would do it.

I just don't want to get screwed over trying to negotiate a better rate.

[bubble.tea]

if you press alt+f4 a popup should appear with the instructions.
http://img.photobucket.com/albums/v283/petawawa/smilies/lolup.gif
Unbelievable. For someone who uses short-cuts RELIGIOUSly...I can't believe I didnt' catch onto this one. I did it and was like ROFLMAOWTFBBQ!!! hehe...major props for that one LOL.

Hey., look at that....
http://img.photobucket.com/albums/v283/petawawa/misc/post100032jxjlkdjf.png

wow...scary thought. More posts in this thread ALONE...than most people have in total.

Anyway., http://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhere's to another 1000 posts, and Retentions still alive FTW!http://img.photobucket.com/albums/v283/petawawa/smilies/hello.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/hello.gif


http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif

[AirForceElite]

right now im paying around 60 for a 200 anytime plan plus the 20$ pack..
i have a feeling im getting RIPPED!!!!!
how do you get one of these deals?

Geee...I don't know.

People say to read first page of this thread which has any information anyone might need...but I think it's just load of crap and is just a rumor.

[ericdraven]

For those with HUP or HUP coming up...

Hold off...

Manager from Rogers told me that the Nokia N95 8 GB is coming around May to Rogers...

[IceQue]

For those with HUP or HUP coming up...

Hold off...

Manager from Rogers told me that the Nokia N95 8 GB is coming around May to Rogers...


That'll be the day.

[bubble.tea]

That'll be the day.

buahahahahah.

made my day.

[fishlord]

I read the first 12-13 pages, and the last 5. I don't have the time or patience to read 900 pages.

I would have thought my question would be included in the first post. It seems like a very likely scenario that if you tell them you want to cancel your plan, that they would do it.

I just don't want to get screwed over trying to negotiate a better rate.

In the event that it is accidentally canceled (like they call your bluff), you will have 30 days to "reconsider" and not cancel. I don't know what that means as far as your negotiation ability beyond that point, I just kept saying "hmm, ok, that is a little better, I will think about it". Although I think I may have got a flag eventually because the last couple didn't go off to check my old offer, they knew right away.

[fishlord]

http://img.photobucket.com/albums/v283/petawawa/smilies/lolup.gif
Unbelievable. For someone who uses short-cuts RELIGIOUSly...I can't believe I didnt' catch onto this one. I did it and was like ROFLMAOWTFBBQ!!! hehe...major props for that one LOL.



Yah it is a highly useful commonly overlooked shortcut :P

[jwei]

where do you get to that who posted thing?!~

[bubble.tea]

where do you get to that who posted thing?!~

ever notice how the (# replies to a thread) column in EACH FORUM...is actually a hyperlink?

Well...what does a hyperlink lead to? ;)

[tottiwenjie]

I got a question. I have $10 credit for my communication package. And I have call display credit as well. Can i remove the commnunication package, and add call display alone. so I will get call display free,and $10 creidt will still be remaining at my account?

[bubble.tea]

I got a question. I have $10 credit for my communication package. And I have call display credit as well. Can i remove the commnunication package, and add call display alone. so I will get call display free,and $10 creidt will still be remaining at my account?

If set up properly, the rep would put a tag on your account saying, if you remove the pkg, you lose the credit PERIOD

Throw the dice, and let us know what happens :D.

don't come whining though if it disappears into the abyss of Rogers Quarterly Profit disclosures :lol:.

[XxXSnake23XxX]

LOL... ok so i read the 1st page...
question:
when i do get a hold of the CxR what do i say... like im not happy with my plan or i would like to change my plan??

[AirForceElite]

LOL... ok so i read the 1st page...
question:
when i do get a hold of the CxR what do i say... like im not happy with my plan or i would like to change my plan??

"How may I help you, sir"
"Hello. I am moving to Telus and would like to cancel my phone from the next billing cycle"

[hta]

After reading for a while now what most are getting out of rogers retentions, I have tried about 6-7 times and finally settled for this:

Samsung A516 - Free
150 Daytime
Unlimited EV/WE @ 8pm
Unlimited Incoming
500 Text outgoing/ Unlimited incoming
CID, VM, ND, WC, CF
Rogers to Rogers
3 Months unlimited local calling
No activation fees
3YR term

All taxes and access fees $42.99
not the greatest but, I tried.

[fishlord]

After reading for a while now what most are getting out of rogers retentions, I have tried about 6-7 times and finally settled for this:

Samsung A516 - Free
150 Daytime
Unlimited EV/WE @ 8pm
Unlimited Incoming
500 Text outgoing/ Unlimited incoming
CID, VM, ND, WC, CF
Rogers to Rogers
3 Months unlimited local calling
No activation fees
3YR term

All taxes and access fees $42.99
not the greatest but, I tried.

42.99??????????????????????????????

[hta]

i know, but I still Save $16/month. Like I said, they really wouldnt budge. Thats ok though, I mean i have only been with them for 6 months anyways.

[embguy]

I got a question. I have $10 credit for my communication package. And I have call display credit as well. Can i remove the commnunication package, and add call display alone. so I will get call display free,and $10 creidt will still be remaining at my account?I have $10 credit on my $10 text message feature. The $10 credit remains on my account after I switched to the new $5 500 text/50 picture text package.

[tottiwenjie]

I have $10 credit on my $10 text message feature. The $10 credit remains on my account after I switched to the new $5 500 text/50 picture text package.

U called them? or did it online by urself?

[Idontdomornings]

just wanted to update everyone,

as a new customer just signed a 3 yr contract, plan started today.

250 anytime
unlimi incom
unlimi eve/week @ 8
ci/vm/cw
3 months free local calling

$20 + fees + taxes

got the w580 reduced to $50 as well

its not as crazy as some of the outrageously sexy deals on here, but i think its pretty good for a new contract.


Did you get this calling in or at a store? This is way more than a decent deal for a new customer!! were you at least with Rogers pay-go customer?

[wilbrod]

Here is what my gf got today.

Free Sony Erickson W200
20$ Plan
-250 daytime minutes
-Free Evenings after 8pm and week ends
-Free Caller ID
5$ for 500 texts
5$ off 10$ (so 5$ for this) Unlimited incoming calls
3 months free local calls
with a 3 years contract.

30$ + access fees and taxes.

She tried getting a deal at first through a regular rep but it was so cold it was brutal. Like offering Top 5 regular price.. no deals at all. Phone somehow disconnected, she called back and made sure to tell whoever that she wanted to disconnect her line. Transfered right away to retention and got that deal in a matter of minutes. She specified what she wanted (unlimited incoming & free phone) and that's what she got. Sounds pretty hot to me. Thanks all for sharing your previous experiences.

[XxXSnake23XxX]

"How may I help you, sir"
"Hello. I am moving to Telus and would like to cancel my phone from the next billing cycle"

i have been an existing user for about 10 months now... so they will just "change" my plan?
im sorry... im still trying to wrap my head around this

[bubble.tea]

i have been an existing user for about 10 months now... so they will just "change" my plan?
im sorry... im still trying to wrap my head around this
With rogers you are held to your TERM contract. The plan, you are allowed to change quite frequently without penalty.

There are certain exceptions such as getting a further discount on a hardware device if you go on a more expensive plan/data plan etc etc., but other than this sort of exception, yes (each month?) you can change your plan around.

[AirForceElite]

i have been an existing user for about 10 months now... so they will just "change" my plan?
im sorry... im still trying to wrap my head around this

read the thread man...
i know its impossible to read 900 pages, but at least read last 2 pages....its all explained.

as to your question:

yes...but first they will ask you why you want to cancel...
and then they will change your plan when you tell them you are canceling because XYZ company is giving this and that for cheaper

[XxXSnake23XxX]

With rogers you are held to your TERM contract. The plan, you are allowed to change quite frequently without penalty.

There are certain exceptions such as getting a further discount on a hardware device if you go on a more expensive plan/data plan etc etc., but other than this sort of exception, yes (each month?) you can change your plan around.

yeah i have changed my plan around minimally from month to month... so simply, yes i can get in on one of these deal plans?

[embguy]

U called them? or did it online by urself?I called them to switch.

[Makaveli the Don]

yeah i have changed my plan around minimally from month to month... so simply, yes i can get in on one of these deal plans?

Call them, ask them a question about cancelling, act like you're ready to cancel. They'll ask why you want to cancel, say Telus is offering me ____ deal for $__. In turn they'll offer you something.

[infared_vision]

Questions:

I went on the rogers web site and seen this below...i have the old $20 comm pack w. 5mb of mobile browsing is there any con;s to changing it to unlimited ?

$20 Communicate Value Pack | $20.00/month Add to Your Account


Group your wireless essential services and save.

Includes:

* NEW! Unlimited On-Device Mobile Browsing*
* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Voice Mail
* Call Display
* Name Display
* WhoCalled


You save $21/month! PLUS - Your FIRST MONTH IS FREE AND GET 3 MONTHS OF UNLIMITED TEXT AND PICTURE AND VIDEO MESSAGING

Now, Value Pack customers can purchase Caller Ring Trax, Full Detailed Billing or International Text Messaging Plans and Save 33%!!

* Add more services and save 33%!
* Get answers to frequently asked questions

[XxXSnake23XxX]

iw as reading on the earlier pages that this can only been done on 2 year contracts? but does it really matter since im "willing" to pay the cancellation fee? (im on 3 year with 2 years left)
sorry to be a pest

[weedb0y]

iw as reading on the earlier pages that this can only been done on 2 year contracts? but does it really matter since im "willing" to pay the cancellation fee? (im on 3 year with 2 years left)
sorry to be a pest

Well, to be quite honest, your 10 month tenure isn't enough to warrant crazy deals. I would wait for few more months to 'request' more. But that's just me though.

[XxXSnake23XxX]

Well, to be quite honest, your 10 month tenure isn't enough to warrant crazy deals. I would wait for few more months to 'request' more. But that's just me though.

thats what i was thinking..
i guess ili just keep paying 60$/month for a few more months:evil:

[AirForceElite]

thats what i was thinking..
i guess ili just keep paying 60$/month for a few more months:evil:

why did you sign a 3 year contract if you knew it will cost you $60 a month>:( >:( :(

[XxXSnake23XxX]

why did you sign a 3 year contract if you knew it will cost you $60 a month>:( >:( :(

it started out at ~40 if i can remember...
but i started going over texts and my parents wanted me to get voice mail since my phone is usually on silent since im at school most of the days
so i got the 20$ pack

[TT333]

thats what i was thinking..
i guess ili just keep paying 60$/month for a few more months:evil:

I disagree about that. I think 10 months is long enough to get a great retention plan. Probably said this 5 times in here, but I got mine after only 4 or 5 months with rogers..

(it is 250mins, EW@6pm, Unlimited Inc., 2500txt, CID... for $25/month)

Keep in mind that I did have to resign for another 3 years when I negotiated this plan. It took about 4 calls to retentions over a few weeks to get it. I think you should definitely call in now and see what they can do.... gl

[Dragons]

its good when they actually screw something up, cause then they just check see you've called their normal reps a few times trying to fix a problem, and they just offer like first call anything.

[XxXSnake23XxX]

I disagree about that. I think 10 months is long enough to get a great retention plan. Probably said this 5 times in here, but I got mine after only 4 or 5 months with rogers..

(it is 250mins, EW@6pm, Unlimited Inc., 2500txt, CID... for $25/month)

Keep in mind that I did have to resign for another 3 years when I negotiated this plan. It took about 4 calls to retentions over a few weeks to get it. I think you should definitely call in now and see what they can do.... gl

should i like call once a week?

[TT333]

should i like call once a week?

Only if you have to.

Phone in initially, and see what they offer you. Try to get the most out of them, without pushing too far. I don't think I need to give instructions for how to do this, just check out the thread.

Then report back here.

[william_yu7]

thats what i was thinking..
i guess ili just keep paying 60$/month for a few more months:evil:

I disagree, honestly I think most folks at the rogers retention centre are not quite as thorough as many would have you believe. I started out in November of 2007 and within my first week of signing up I went from a My5 + 5 deal for 40+SAF+taxes to Canada My 5+5 with 20 dollar communication pack for 35+SAF+taxes.

Now after only 5 months, I have received an additional 100 anytime minutes per month, $10 Communicate pack with 6pm calling for the same price. Honestly its the luck of the draw and being patient and cordial with the person on the other line as they try to sort out the mnotes and etc.

Best of Luck

[cechlin]

Are there any plans i can get as a new customer?

[daffod]

me too looking for good deal i am not sign up any were and have long distance calls to make pl. let me know any good plan i like to use by BB pearl its GSM

[dre145]

do these credits stay on after the contract has ended with them or does it only apply for the duration of the contract?

because they are charging me for the caller id now.
need to renegotiate another plan but dont want to sign a long contract on my moms phone

[PrimaryTech]

do these credits stay on after the contract has ended with them or does it only apply for the duration of the contract?

because they are charging me for the caller id now.
need to renegotiate another plan but dont want to sign a long contract on my moms phone

If you check online it tells you when the credits expire. Its usually the duration of the contract.

[airjordan604]

do these credits stay on after the contract has ended with them or does it only apply for the duration of the contract?

because they are charging me for the caller id now.
need to renegotiate another plan but dont want to sign a long contract on my moms phone

I had the same problem.... they were charging me for CID after my credit ended Feb 1. though my contract is thru till oct 09.... when I re-upped my contract last year they forgot to extend my CID credit, surprisingly it was a BIG hassle to get that credit back, but after 3 reps I finally did, and now got it though till 2011.... didn't have to renew my contract...

[dre145]

does free network calling mean
that calls are free to rogers and fido customers?

n/m found my answer

[Freckle Daddy]

I've been following this topic for quite a long time, carefully planning my approach to getting a good deal. Firstly though I'll admit that I am not a great haggler, though I think my skills are improving thanks to all you RFDers. Skip ahead to the bottom if you're not interested in my long windedness.

The situation is as follows. My previous 2 year plan was ending in May, my girlfriend's plan, from Bell, expired in Dec/Jan. I wanted to get a good retention deal months ago, but I had just got on the free hdpvr banwagon so I wanted to wait a little bit before asking Rogers for more. So I'm really in the best position, my contract end date fast approaching. I called a few times in the past months asking random questions( ie about hardware/feature upgrades) Not to really add anything, just so that when I eventually pulled the trigger and gunned for a retention deal hopefully they could see that I've called a few times. As I tell them that I've called in talking about stuff. Maybe overkill, but it couldn't hurt.

Now the main event. I called around noon. Told the first lady that I'd like to cancel my phone. She tells me that it'll be $20. I replied 'I'd like to cancel it for May 14th which is the end date to my contract.' She immediately transfered me to retentions. I had written out a few bogus offers on a piece of paper just so I could read it to her instead of making it up on the fly. I was offered standart retention plan, and a 580i for something crazy like $130. Plus the lady wouldn't budge and let me add a second same plan. So I told her that I'll have to have my gf call Bell and make sure that the two of us would get 'the great' deal with them. So I got a confirmation number and said I'd call back later.

Called back about 1.5 hours later, asked to speak with Customer Relations about an offer they gave me. I explained to her that Bell was offering my gf a good 'cancellation plan' and that they extended it to me if I switch over. She hmmed and said that usually they can't extend a retention deal to a new activation, but said she could. Plus I was able to get the HUP down because of HeharheWeh's scan of his 'winter loyalty bonus 08.' So all in all I got

2 SE 580i for 74.99 each

250 weekday/ unltd eve/we @8 ---- $20
cid/vm/125 text ----- $11 - $7(credit) $4
100 Cdn LD
R2R
3 months unltd for both phones.

so $24 plus SAF/911 - 10% (rogers bundling)
about $32/each all in. Which is great cause we both pay over $50 bucks each/month for way way less.

In the future I'm gonna try to get the evenings at 6pm, but that really doesn't bother me all that much. I probably could have to phones a little cheaper and the plan a little cheaper, but I used most of my energy to get 2 retention plans. Thanks again for everyone at RFD, you've saved me lots of money over the few months I've been here. Oh I also got my girlfriends plan free for the first month as she needs the 30 days to cancel at Bell. But that might be standard.

Fd

[lovepizza]

i called into the retention line last week...and managed to get a pretty cheap plan..which i never knew they had..

$15
200 day time
free evenings/wkends @ 6pm
caller id
voicemail

and system fee etc.

i tried getting it for my other account but couldnt...but managed to get:

$20
250 day time
free evenings/wkends @6pm
rogers to rogers
unlimited text msg
caller id

[cruisn76]

i called into the retention line last week...and managed to get a pretty cheap plan..which i never knew they had..

$15
200 day time
free evenings/wkends @ 6pm
caller id
voicemail

and system fee etc.

i tried getting it for my other account but couldnt...but managed to get:

$20
250 day time
free evenings/wkends @6pm
rogers to rogers
unlimited text msg
caller id

I tried to ask for a cheap plan like the $15 you got. But no luck. They would not budge. Maybe I will try again in a week. Which agent did you talk to?

[jubilee79]

you guys helped so much!
just renewed my plan with customer relations:

$20-$5 credit per month
-250 min weekday
-unlimited eve/weekends after 6p
-caller ID, enhanced vm
-100 long distance within canada
-free sony ericsson W810i, waived $35 admin fee

plan was easy to get but with free phone they try to play hardball.
tried to get blackberry without the blackberry plan, but they don't allow it. sucks how you can't just get those phones w/ a regular plan, then add the data plans after.

[jubilee79]

you guys helped so much!
just renewed my plan with customer relations:

$20-$5 credit per month
-250 min weekday
-unlimited eve/weekends after 6p
-caller ID, enhanced vm
-100 long distance within canada
-free sony ericsson W810i, waived $35 admin fee

plan was easy to get but with free phone they try to play hardball.
tried to get blackberry without the blackberry plan, but they don't allow it. sucks how you can't just get those phones w/ a regular plan, then add the data plans after.


OOPS! i meant my plan is $25 with $5 credit each month.

[goob3r]

Well got through today since they are open, got a simple, cheap plan out of it:

$20.xx

200 day time
unlimited evenings at 9pm and weekends
call display
voice mail
SAF fee waived (so consider this a $13.xx plan!) :cheesygri

plenty enough for casual use. Not the best out there, but good enough!

So I got my first bill and it was cheaper than the above!

What I actually got:

250 day time
unlim eve/ends at 9pm
call display
voice mail
waived SAF
$5 credit

Including 911 and GST/PST = $17.52 :cheesygri

[yyz2hkg]

This may have been answered before....but how do get the SAF waived? I thought most of the reps stand firm on this.

[XxXSnake23XxX]

This may have been answered before....but how do get the SAF waived? I thought most of the reps stand firm on this.

+1!
i would also like to know this?!

[Bakedbread]

its just if you get lucky and get a nice rep

they always tell you they cant, ive tried many times

but my friend was lucky and he got his entire family on the same plan (4 different cell lines)
and i looked at the physical bill that was sent to him and it CLEARLY statse
"System access fee credit - $6.95"

so yes, it DOES exisit, but really difficult to get

in the end, i just got more "monthly credits" which basically take out the system access fee anyway

[forgiven]

its just if you get lucky and get a nice rep

they always tell you they cant, ive tried many times

but my friend was lucky and he got his entire family on the same plan (4 different cell lines)
and i looked at the physical bill that was sent to him and it CLEARLY statse
"System access fee credit - $6.95"

so yes, it DOES exisit, but really difficult to get

in the end, i just got more "monthly credits" which basically take out the system access fee anyway

Yeah, I got it waived as well (I check & it doesn't show up on my account). Along with $32 monthly plan credit & some bundle/ambassador discounts my plan becomes amazingly cheap ;) So it all depends on the rep :D
gud luck

[Siera56]

I really want to try this. The "basic retention plan" is like the exact plan i have now but I pay twice as much.

I'm kind of nervous to call I'm not such a good negotiator, but my contract expired two months ago so that might help me. Give them more incentive to get me to commit to two more years.

[XxXSnake23XxX]

250 day time
unlim eve/ends at 6pm
call display
voice mail
unlimited text

~48.00/month INCLUDES TAX AND SYSTEM ACCESS FEE

not bad since i only was with rogers for 10 months!
im very happy!

[AirForceElite]

250 day time
unlim eve/ends at 6pm
call display
voice mail
unlimited text

~48.00/month INCLUDES TAX AND SYSTEM ACCESS FEE

not bad since i only was with rogers for 10 months!
im very happy!



$48?
thats so high...a new customer pays that

[XxXSnake23XxX]

$48?
thats so high...a new customer pays that

well, for what i got and for what i was paying before, im very happy

[ranarajan]

well, for what i got and for what i was paying before, im very happy

DID THEY RENEW YOUR CONTRACT?
IM ASSUMING SINCE THEY GAVE U A CRAPPY DEAL, THEY MUSTVE GIVEN YOU A PHONE? NO?

[ranarajan]

AFTER NUMEROUS, POSSIBLY 10 CALLS, THE CLOSEST I GOT WAS A STANDARD 25 DOLLAR RETENTION PLAN, BUT THEY CHARGED ME 35 INSTEAD FOR IT FOR 3 YEARS CONTRACT, I JUST HUNG UP THE PHONE.

so i was wondering, i take over a rogers contract that is ending soon, and call in after a month of taking over it, would they consider me as an old customer then?

i was thinking of taking over a contract that is 100/1000 evenwekend, incoming free plan...which is ending in october 2008, and calling into retentions after..
would they consider me as an oldie or wut, and give me more leverage when im negotiating?

thx,.

[kcorscadden]

AFTER NUMEROUS, POSSIBLY 10 CALLS, THE CLOSEST I GOT WAS A STANDARD 25 DOLLAR RETENTION PLAN, BUT THEY CHARGED ME 35 INSTEAD FOR IT FOR 3 YEARS CONTRACT, I JUST HUNG UP THE PHONE.

so i was wondering, i take over a rogers contract that is ending soon, and call in after a month of taking over it, would they consider me as an old customer then?

i was thinking of taking over a contract that is 100/1000 evenwekend, incoming free plan...which is ending in october 2008, and calling into retentions after..
would they consider me as an oldie or wut, and give me more leverage when im negotiating?

thx,.

Unless you are already a customer (and even that doesn't necessarily mean anything), then you would be considered a new customer and have next to no leverage.

[AirForceElite]

AFTER NUMEROUS, POSSIBLY 10 CALLS, THE CLOSEST I GOT WAS A STANDARD 25 DOLLAR RETENTION PLAN, BUT THEY CHARGED ME 35 INSTEAD FOR IT FOR 3 YEARS CONTRACT, I JUST HUNG UP THE PHONE.

so i was wondering, i take over a rogers contract that is ending soon, and call in after a month of taking over it, would they consider me as an old customer then?

i was thinking of taking over a contract that is 100/1000 evenwekend, incoming free plan...which is ending in october 2008, and calling into retentions after..
would they consider me as an oldie or wut, and give me more leverage when im negotiating?

thx,.

you will not be able to get all the revenue that previpus user has accumulated...but you are getting their history and tenure which counts for a lot.

[ranarajan]

you will not be able to get all the revenue that previpus user has accumulated...but you are getting their history and tenure which counts for a lot.


im getting mixed msges...:S

you say im getting their history and tenure

then the guy above you say i have no leverage


so i have no leverage, but i got history and tenure....:confused: :confused: :confused: :confused: :confused: :( :| :?: :?: :?:

[fuc847]

hi,

im new to this so i if I called retentions and the first thing i say is

"I want to cancel my rogers wireless account"

what would the next thing they would say? Would they ever just go "sure, its cancelled". I heard it is tough to cancel ur account so would it be something along the lines of:

ME: "I want to cancel my rogers wireless account"
CSR: "May I ask why you are cancelling?"
ME: "I am switching for a Telus plan because of (better free phones, price, feature, bad rogers network)"
CSR: "Well. let me offer you... blah blah"
ME: "No, that's still not good enough for me. Can you tell me what I have to do to cancel?"
CSR: <-- in this case, will CSR go ahead and cancel or will they keep offering stuff?


If I DID really want to cancel, what kind of step would I have to go through (ask for driver's license, account number etc.) in case I did push too aggressively whereas i didnt want to cancel.

[AirForceElite]

im getting mixed msges...:S

you say im getting their history and tenure

then the guy above you say i have no leverage


so i have no leverage, but i got history and tenure....:confused: :confused: :confused: :confused: :confused: :( :| :?: :?: :?:

you will not get their revenue.... as in if you take over, you will not be able to do hardware upgrade right away because when you do ToS (transfer of service is what industry calls it) all revenue is lost, and you are thrown back to the same pricing as a new customer if you wish to do 3 year contract when the current term ends, which you said is oct 2008

but what you will keep is their account history and loyalty. it does make difference when you have an account that was with rogers for a VERY long time...thats what i meant by "tenure"
so once again...you will lose all the money/revenue that previous owner accumulated all these years since his last upgrade (i assume since oct 2005)...
so if you dont want to lose all that revenue, the previous owner has to do hardware upgrade while he is still eligible and get a free/cheap phone and a good plan and sign a 3 year contract...AND THEN DO ToS (maybe you both of you can do it together in some coffee shop when 2 of you are together so you can negotiate it)

otherwise, you are taking over an account that has zero earnings







hi,

im new to this so i if I called retentions and the first thing i say is

"I want to cancel my rogers wireless account"

what would the next thing they would say? Would they ever just go "sure, its cancelled". I heard it is tough to cancel ur account so would it be something along the lines of:

ME: "I want to cancel my rogers wireless account"
CSR: "May I ask why you are cancelling?"
ME: "I am switching for a Telus plan because of (better free phones, price, feature, bad rogers network)"
CSR: "Well. let me offer you... blah blah"
ME: "No, that's still not good enough for me. Can you tell me what I have to do to cancel?"
CSR: <-- in this case, will CSR go ahead and cancel or will they keep offering stuff?


If I DID really want to cancel, what kind of step would I have to go through (ask for driver's license, account number etc.) in case I did push too aggressively whereas i didnt want to cancel.

he will offer more of course
and no, he wont ask your drivers license and stuff like that.

if you keep saying NO to everything they offer, eventually they will just say: "okay your line will be cancelled from the next billing cycle" and thats it.

you have 30 days from that day to call back and "change your mind"

[Rx-87]

Just updated my Rogers plan as the 1-year term was almost up.

I got

200 min, Weekdays 6pm, Unlimited Weekends
500 text / unlimited incoming
CID, R2R
didnt' need voicemail

Total of $20 + the service fee and 911, coming to a total of about $31 after tax and all.

[azndra]

hi,

im new to this so i if I called retentions and the first thing i say is

"I want to cancel my rogers wireless account"

what would the next thing they would say? Would they ever just go "sure, its cancelled". I heard it is tough to cancel ur account so would it be something along the lines of:

ME: "I want to cancel my rogers wireless account"
CSR: "May I ask why you are cancelling?"
ME: "I am switching for a Telus plan because of (better free phones, price, feature, bad rogers network)"
CSR: "Well. let me offer you... blah blah"
ME: "No, that's still not good enough for me. Can you tell me what I have to do to cancel?"
CSR: <-- in this case, will CSR go ahead and cancel or will they keep offering stuff?


If I DID really want to cancel, what kind of step would I have to go through (ask for driver's license, account number etc.) in case I did push too aggressively whereas i didnt want to cancel.

Ok tell them you work for bell, employee# 4098 and fully validate all info in once shot, showing them u know what your dealing with, well tell them this
Bell is offering me 300 weekday minute, unlimted nights weekends after 5pm UNLIMTED, Bell to bell, home, and buisness,
unlimted incoming minutes
500 LD minutes what can you do to compare their offer?
They will think and get back to you, and also don't forget to mention this FIRST to cs, if they can't do nything transfer to retention

I got a good deal with cs, always ESP when they are outsourcers, when all they want is get rid of the call, but give u all u want, cause then it looks like they did there job :) for me of course, it works better with a female, but hay I am a male :P

[zane19]

I was wondering if you guys could give me any advice on how to get the best deal.

I am currently with FIDO however I am getting a blackberry as a gift (unlocked) and I want to move onto a rogers plan + data. Am I strictly limited to what is offered to new customers? Signing a contract is something I don't want to do, 1 year at max if it gives me great deal.

I'd appreciate any advice at all!

[AirForceElite]

I was wondering if you guys could give me any advice on how to get the best deal.

I am currently with FIDO however I am getting a blackberry as a gift (unlocked) and I want to move onto a rogers plan + data. Am I strictly limited to what is offered to new customers? Signing a contract is something I don't want to do, 1 year at max if it gives me great deal.

I'd appreciate any advice at all!

sorry but you are at a double loss.

not only you will have hard time getting a good deal as a new customer, your unwillingness to sign a 3 year term will nullify your chances of getting ANY deal whatsoever.

[qwerty51]

sorry but you are at a double loss.

not only you will have hard time getting a good deal as a new customer, your unwillingness to sign a 3 year term will nullify your chances of getting ANY deal whatsoever.

sad but true

[bellboy26]

I was wondering if you guys could give me any advice on how to get the best deal.

I am currently with FIDO however I am getting a blackberry as a gift (unlocked) and I want to move onto a rogers plan + data. Am I strictly limited to what is offered to new customers? Signing a contract is something I don't want to do, 1 year at max if it gives me great deal.

I'd appreciate any advice at all!

Sign a 3yr get a good deal

[rtsen]

He all,

I called yesterday and spoke to a nice CSR. I told them my wife can get the telus EPP for the both of us from her work and I wanted to quit. They ask me what the plan was and I told her.

She offered me:

$20
250 mins
free evening + weekends
CID + VM
100 LD
free R2R
free phone if I sign up for 3 years

What do you think of the deal? Where can I get more?

seem like a decent deal. weird thing is that I was expecting a bad deal from her since she was CSR and not retention. She did not transfer me to retention yet.

[ranarajan]

you will not get their revenue.... as in if you take over, you will not be able to do hardware upgrade right away because when you do ToS (transfer of service is what industry calls it) all revenue is lost, and you are thrown back to the same pricing as a new customer if you wish to do 3 year contract when the current term ends, which you said is oct 2008

but what you will keep is their account history and loyalty. it does make difference when you have an account that was with rogers for a VERY long time...thats what i meant by "tenure"
so once again...you will lose all the money/revenue that previous owner accumulated all these years since his last upgrade (i assume since oct 2005)...
so if you dont want to lose all that revenue, the previous owner has to do hardware upgrade while he is still eligible and get a free/cheap phone and a good plan and sign a 3 year contract...AND THEN DO ToS (maybe you both of you can do it together in some coffee shop when 2 of you are together so you can negotiate it)

otherwise, you are taking over an account that has zero earnings




you are saying that i wont be eligible for a great HUP, BUT since i have a tenure or long term status, i am eligible for a great retention plan.???

[ranarajan]

i was on the telus EPP 17.30, WITH FREE INCOMING AND CALLER ID FOR ABOUT ONE YEAR... I WAS PAYING A GRANDTOTAL OF 28.50. but i decided, around 2 weeks ago to switch to rogers. Someone tookoever my telus contract that was fine. I knew ill be losing great pricing with telus, but i told myself that i would be happier with Rogers because they have the clearest network in Canada or they say, and its GSM.

I worked out the pros and cons. The con of leaving telus was the pricings of less than 30 i was paying, but i knew that i can work my way up with rogers, and another con is the perks that telus offered like free birthday calling, which did not matter to me, but i did use the telus NATIONALPOST OFFER. Well apart from that, i though the pros of Rogers outweighed the pros of Telus, did i make a wrong move?
with telus, in lot of places i got no bars, so the call went to vm. and another funny thing was that when somoone rings me, they have to have 2 or 3rings before the ring on my end can be hear, viseaversa, and a lot of people hang up on the 3rd ring, thinking that it will go to VOICEMAIL AND THEY WILL BE CHARGED. you can say i lost a few calls with telus.
Another bad thing was the price of their phones, last year I broke my phone, to replace it with a decent phone i had to pay about 3 bills. Thats a lot, with rogers i can buy a 50 dollar moto and it would work fine.

pros-rogers- clear network, (no lag in between rings), GSM, chose of cheap phones

Telus pro- the pricing..

i got a few question?
does rogers have lags in between rings?

my dad's fido, it doesnt have lags, so im hoping Rogers doesnt?

[AirForceElite]

you are saying that i wont be eligible for a great HUP, BUT since i have a tenure or long term status, i am eligible for a great retention plan.???

yes exactly. you will get a very nice plan if they have been customer for some time and revenue will have no significant impact on the plan you get (it does have minor impact meaning that somebody who was paying $100 per month on his wireless will have a better chance of getting awesome deal like $20, vs someone who was paying initially $25 per month)

In order not to lose all the revenue and use it to get a phone, you must talk with the current owner of the phone to do a hardware and get cheap/free phone and negotiate a plan because he will be signing a 3 year term...and then do transfer to you.

i was on the telus EPP 17.30, WITH FREE INCOMING AND CALLER ID FOR ABOUT ONE YEAR... I WAS PAYING A GRANDTOTAL OF 28.50. but i decided, around 2 weeks ago to switch to rogers. Someone tookoever my telus contract that was fine. I knew ill be losing great pricing with telus, but i told myself that i would be happier with Rogers because they have the clearest network in Canada or they say, and its GSM.

I worked out the pros and cons. The con of leaving telus was the pricings of less than 30 i was paying, but i knew that i can work my way up with rogers, and another con is the perks that telus offered like free birthday calling, which did not matter to me, but i did use the telus NATIONALPOST OFFER. Well apart from that, i though the pros of Rogers outweighed the pros of Telus, did i make a wrong move?
with telus, in lot of places i got no bars, so the call went to vm. and another funny thing was that when somoone rings me, they have to have 2 or 3rings before the ring on my end can be hear, viseaversa, and a lot of people hang up on the 3rd ring, thinking that it will go to VOICEMAIL AND THEY WILL BE CHARGED. you can say i lost a few calls with telus.
Another bad thing was the price of their phones, last year I broke my phone, to replace it with a decent phone i had to pay about 3 bills. Thats a lot, with rogers i can buy a 50 dollar moto and it would work fine.

pros-rogers- clear network, (no lag in between rings), GSM, chose of cheap phones

Telus pro- the pricing..

i got a few question?
does rogers have lags in between rings?

my dad's fido, it doesnt have lags, so im hoping Rogers doesnt?

regarding rogers advertising "clearest network" its pretty much BS.
i get no signal in elevator like they say.
i also get no signal in washroom/deep inside of my apartment and only get when i am near the balcony so my phone always have to be near window/balcony in order for me to take the call.

here is some updated cons and pros:

rogers pros:
-best phones available in canada
-gsm standard so same phone anywhere in the world
-you lose a phone, like you mentioned, you can get a $50 razr until you save enough money and buy a new one
-you can get nice discounts if you have TV and internet with them as wel

rogers cons:
-network isnt the best, i get a lot of Network Busy in high popluated areas like malls or parades
-you will be thrown back to same pricing as new customer causse you are new customer and it will take time to build up tenure
-horrible data rates..if you wanna surf the net on smartphone/blackberry/windows mobile phone, prepared to sell your house/condo. enjoy unlimited data with telus while you can

telus cons (i am not telus customer so i cant tell you pros):

-******** ECF of $720 should you decide to cancel a 3 year term
-average choice of phones...i hate list of CDMA phones
-have to buy a new handset should you decide to visit anywhere but US
-lost a phone? prepare to bend over

[ranarajan]

i abandoned the idea of taking over some's ending contract, bcuz a lot of ppl just get new phones cuz rogers calls them in frequently asking them to renew, and i desperately need a quick quick.

my friend has a spare sim, and a v551 , he is willing to sell to me for 50 bucks all together.

i was thinking of signing up for the 25 dollar mega time with 1 year agreement, so its like 150 mins anytime, 1000 even and weekend, free network calling (fido rogers) and ill add the caller id for extra 7(do you think i can bargain free caller id out of them, since im bringing my own phone?)

i was thinking of building my customer status from scatch as it is taking a lot of time trying to find a customer whu is almost done thier deal.

u think by signing up for 1 year term, i would be eligible for a sweet deal once im done like 6 months and there is 6 months to go. or less? you think i can land something sweet in 3 months.

THE MEGA TIME PLAN IS NOT BAD considering i have a lot of friends and family on that network, and mega time is also offered on 1 year terms.

please do help!

and special thx to airforce for clearing a lot issues out,
its a great thing we are all helping each other out

[lnr_southbury]

i abandoned the idea of taking over some's ending contract, bcuz a lot of ppl just get new phones cuz rogers calls them in frequently asking them to renew, and i desperately need a quick quick.

my friend has a spare sim, and a v551 , he is willing to sell to me for 50 bucks all together.

i was thinking of signing up for the 25 dollar mega time with 1 year agreement, so its like 150 mins anytime, 1000 even and weekend, free network calling (fido rogers) and ill add the caller id for extra 7(do you think i can bargain free caller id out of them, since im bringing my own phone?)

i was thinking of building my customer status from scatch as it is taking a lot of time trying to find a customer whu is almost done thier deal.

u think by signing up for 1 year term, i would be eligible for a sweet deal once im done like 6 months and there is 6 months to go. or less? you think i can land something sweet in 3 months.

THE MEGA TIME PLAN IS NOT BAD considering i have a lot of friends and family on that network, and mega time is also offered on 1 year terms.

please do help!

and special thx to airforce for clearing a lot issues out,
its a great thing we are all helping each other out

One year Mega time plans normally dont come with free 'network calling' feature. Recently, when I added another line for my wife, with one yr megatime plan (200mins, e/w @ 6, CID) they did add R2R considering my previous affiliations with Rogers.

Call Rogers and try ur luck...being a new cust. to Rogers might put you in the backseat.

:!: :!: :!:

[zane19]

Sign a 3yr get a good deal

Okay looks like I don't have much of an option,what kind of deal can I expect to get if I sign a 3 year deal?

I need voice + data

Thanks again for all your help

[ranarajan]

One year Mega time plans normally dont come with free 'network calling' feature. Recently, when I added another line for my wife, with one yr megatime plan (200mins, e/w @ 6, CID) they did add R2R considering my previous affiliations with Rogers.

Call Rogers and try ur luck...being a new cust. to Rogers might put you in the backseat.

:!: :!: :!:

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_windowLabel=Wireless_BuyFlow_Portlet_Definition&Wireless_BuyFlow_Portlet_Definition_actionOverride =%2Fportlets%2Fconsumer%2Fwireless%2FphoneBuyflow% 2FshowPage_ForPlan
Mega Time 25 $25.00

* 100 WD+1000 EW+Network Calling
Rogers.com $10 Activation Credit


I SELCT IT, AND I HAVE THE OPTION OF HAVING 1 YEAR CONTRACT?

[B]DO YOU THINK I SHOULD NETWORK CALLING IS BETTER THAN INCOMING?

DO YOU THINK THAT, I WOULD HAVE ENOUGH TENURE, SINCE MY CONTRACT WOULD AFTER 6 MONTHS, SINCE I HAVE 6 MONTHS LEFT, I WOULD BE PAYING ABOUT 42 DOLLARS > FOR THE 25 DOLLAR MEGA TIME, ALONG WITH CALLER ID FOR 6 MONTHS? /B]

[IceQue]

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_windowLabel=Wireless_BuyFlow_Portlet_Definition&Wireless_BuyFlow_Portlet_Definition_actionOverride =%2Fportlets%2Fconsumer%2Fwireless%2FphoneBuyflow% 2FshowPage_ForPlan
Mega Time 25 $25.00

* 100 WD+1000 EW+Network Calling
Rogers.com $10 Activation Credit


I SELCT IT, AND I HAVE THE OPTION OF HAVING 1 YEAR CONTRACT?

[B]DO YOU THINK I SHOULD NETWORK CALLING IS BETTER THAN INCOMING?

DO YOU THINK THAT, I WOULD HAVE ENOUGH TENURE, SINCE MY CONTRACT WOULD AFTER 6 MONTHS, SINCE I HAVE 6 MONTHS LEFT, I WOULD BE PAYING ABOUT 42 DOLLARS > FOR THE 25 DOLLAR MEGA TIME, ALONG WITH CALLER ID FOR 6 MONTHS? /B]

1. Take out the CAPS
2. What are you talking about

[AirForceElite]

Okay looks like I don't have much of an option,what kind of deal can I expect to get if I sign a 3 year deal?

I need voice + data

Thanks again for all your help

if like you said, you will be given a free unlocked blackberry, then you are going to get raped if you want data...literally.

unless you want to use the data for specific purposes, like checking your email.

what did you want to use data for?

[ranarajan]

NEW CUSTOMER...I WASNT EVEN TRYING TO GET A RETENTION, I CALLED INTO BE PUT ON THE mega time plan< (srry for da caps)

i quoted her 150 mins, she said since i was misinformed, ill help u out,
she gave me

$20 plan
200 anytime
even and weekend from8
call id
and r2r(no network calling)

---so $31 dollar
1 year contract, no discount on phone
how did i do?

[AirForceElite]

NEW CUSTOMER...I WASNT EVEN TRYING TO GET A RETENTION, I CALLED INTO BE PUT ON THE mega time plan< (srry for da caps)

i quoted her 150 mins, she said since i was misinformed, ill help u out,
she gave me

$20 plan
200 anytime
even and weekend from8
call id
and r2r(no network calling)

---so $31 dollar
1 year contract, no discount on phone
how did i do?


insanely good

[ranarajan]

SPECIAL THX TO AIRFORCEELITE
THX FOR YOUR HELP AND ALL OTHER REF FLAG DEALERS ON HERE
IM A HAPPY CAMPER THX TO YOU GUYS..

sorry for the caps,..

im not gonna get greedy or anything for now, ill just leave it as it is, im just happy wid this...

[lnr_southbury]

Can't get any better on a one yr plan. Enjoy
insanely good

NEW CUSTOMER...I WASNT EVEN TRYING TO GET A RETENTION, I CALLED INTO BE PUT ON THE mega time plan< (srry for da caps)

i quoted her 150 mins, she said since i was misinformed, ill help u out,
she gave me

$20 plan
200 anytime
even and weekend from8
call id
and r2r(no network calling)

---so $31 dollar
1 year contract, no discount on phone
how did i do?

[ranarajan]

my old telus
200 ANYTIME, FREE FROM 6, INCOMING FREE, CALLID, VM......28.50. CONTACT ENDS IN MAY 2009, ...SUM1 TOOKOVER IT, paid me 80 for it

NEW ROGERS..just bought the sim and phone myself for 55 bucks
200 anytime, free from8, caller id, rogers to rogers... 20 dollar plan, after saf, and taxes 31.. 1year contract

u guys think my switch was wise?
200 ANYTIME,

[zane19]

if like you said, you will be given a free unlocked blackberry, then you are going to get raped if you want data...literally.

unless you want to use the data for specific purposes, like checking your email.

what did you want to use data for?

need the data mostly for being on top of email. But will need it because email is why I was given a blackberry to begin with.

thanks again for your help

[duckian]

My 3-year contract is ending in 6 months. (2 lines actually)
I started calling the Retention # last week, asking about the prices of phones. All representives give me the prices currently showing on Rogers website, and won't budge. I tried call in to cancel, but was told "cannot cancel the wireless account as a non account holder". I'm ok to renew a 3-year contract if I get a decent phone (e.g. w810i, k790) for lower price (or free :D ). Any help?

[AirForceElite]

My 3-year contract is ending in 6 months. (2 lines actually)
I started calling the Retention # last week, asking about the prices of phones. All representives give me the prices currently showing on Rogers website, and won't budge. I tried call in to cancel, but was told "cannot cancel the wireless account as a non account holder". I'm ok to renew a 3-year contract if I get a decent phone (e.g. w810i, k790) for lower price (or free :D ). Any help?

you gotta ask original owner to call.
if thats what they said..they are not gonna listen to you as you have no powers

[forgiven]

My 3-year contract is ending in 6 months. (2 lines actually)
I started calling the Retention # last week, asking about the prices of phones. All representives give me the prices currently showing on Rogers website, and won't budge. I tried call in to cancel, but was told "cannot cancel the wireless account as a non account holder". I'm ok to renew a 3-year contract if I get a decent phone (e.g. w810i, k790) for lower price (or free :D ). Any help?

Too bad, for a new activation, I was offered Rogers EPP plan on a 2 years contract which include:

200 mins
EW @ 6pm
Network Calling (bonus)
CID, VM, 125 txt (extra $1)

Free w580i waive activation fee
1 month free service

Total: $17.5+$1+fee+tax

[duckian]

you gotta ask original owner to call.
if thats what they said..they are not gonna listen to you as you have no powers

The original owner doesn't speak good English.

The thing is, only one rep said that to me. The others didn't, and asked me what plan I was offered (from the competitor).

[samm]

Too bad, for a new activation, I was offered Rogers EPP plan on a 2 years contract which include:

200 mins
EW @ 6pm
Network Calling (bonus)
CID, VM, 125 txt (extra $1)

Free w580i waive activation fee
1 month free service

Total: $17.5+$1+fee+tax

nice plan for EPP.
does network calling include incoming and outgoing?

[forgiven]

nice plan for EPP.
does network calling include incoming and outgoing?

yep

[crackrabbit]

I just got a plan from the retentions department saying bell offered me one for 17.25. She did all for $15 + the system fees which is 6.95 and 50 cents for the 911 charge. All this on a brand new phone.

250 Anytime minutes
Unlimited eve (6 pm)+ weekends
Unlimited incoming calls
voice mail, call display, fowarding

plus right now the first 3 months are free everything

waived system access fee for 3 months also when the plan is put into effect

also 20 bucks off the blue razr from 54.99 to 34.99

[forgiven]

nice plan ;) were u on a contract when u got this?

[jubilee79]

The original owner doesn't speak good English.

The thing is, only one rep said that to me. The others didn't, and asked me what plan I was offered (from the competitor).


you can get rogers to add you on the account as another owner as long as they get confirmation from the "original" owner. that's what i did, had my mom beside me as i told them to put my name on the account as authorized user and gave the phone to my mom, she approved and acknowledged this request, and done! then you can hustle all you want with them! :)

[crackrabbit]

nice plan ;) were u on a contract when u got this?

ya on a 3 year term which is fine with me..so cheap rofl

[forgiven]

I'm so lucky to get it on my first call. I called again 30mins later pretending to sign up & all I was offered was EPP $17.50 no features extra no free phone (the rep said I'm a brand new cx so I pay watever on the website) Of course I declined :D

Gud luck to all of u

[Mugabe]

:!:

Just got off the phone with retentions, really nice girl, she offered me:

250 mins day
Unlimited Nights + Wk Ends after 6
CID + Call Waiting
Unlimited Incoming calls
500 txts per month
6 months unlimited local calling
6 months unlimited txt (useless since I already have 500 txts per month)

20$/month + SAF + 911

Rep was pretty nice, but she refused to budge on the HTC Touch, quoting me $225 (which is the price on the website). She said since I'm "only" renewing, she wouldn't be able to bring it lower. I told her I'd call back.

What do you think? Could I get the Touch for lower, and/or add anything else on my account, or am I just pushing my luck.

[ranarajan]

MYPLAN
20 DOLLARS
200 ANYTIME
FREE FROM 8
CALLER ID
R2R
--------1 YEAR CONTRACT

do you think they can give me free from 6, and free incoming? if i call back in 6 months?
- can quote they did not give me any hardware for signing up

[Bakedbread]

250 Daytime minutes
Unlimited evenings and weekends @ 6pm
Unlimited Incoming
Unlimited Rogers2Rogers
125 texts
Caller id
Voice mail
1000 Canadian Long Distance

$19 + SAF + 911 + tax = $30.15/month
3 year contract

[shoei]

man..
what plan are you guys referring to when you calling rogers tellin you want to cancel?

[AirForceElite]

MYPLAN
20 DOLLARS
200 ANYTIME
FREE FROM 8
CALLER ID
R2R
--------1 YEAR CONTRACT

do you think they can give me free from 6, and free incoming? if i call back in 6 months?
- can quote they did not give me any hardware for signing up

retentions will surely have record in your account saying that the reason why you did not get hardware is because you only signed a 1 year term.

as of your first part of question:
you can definitely forget unlimited incoming after 6 months without extending your contract. unlimited incoming = re-sign for 3 years most of the time.

as of 6PM instead of 8PM...yeah it's doable, but not guaranteed


man..
what plan are you guys referring to when you calling rogers tellin you want to cancel?

95% of userbase makes up plans (have to keep it believable though...no ridiculous plans that have everything for $20m and free $400 phone on 1 year contract...)

[NerV]

you can get rogers to add you on the account as another owner as long as they get confirmation from the "original" owner. that's what i did, had my mom beside me as i told them to put my name on the account as authorized user and gave the phone to my mom, she approved and acknowledged this request, and done! then you can hustle all you want with them! :)

Yes you can add a second responsible person to your account. I had similar situation with Telus, I added myself to my gf's account. The rep told me that I can't make major decisions - such as putting an act on hold, canceling, etc. I assume Rogers would have the same policy.

[bubble.tea]

....
$19 + SAF + 911 + tax = $30.15/month...

hmmm...just a TAD on the heavy side credit-wise. are you sure you have this? scan? proof?

[shoei]

So i can call and say " i want to cancel because telus has this plan which includes

$25/mnth
250 daytime
unlmted evening wkends starting @ 6pm
call id
voicemail
125 text

lol would that work?

[AirForceElite]

So i can call and say " i want to cancel because telus has this plan which includes

$25/mnth
250 daytime
unlmted evening wkends starting @ 6pm
call id
voicemail
125 text

lol would that work?

Don't be so dull and predictable...
use your imagination to make it more believable cause if you called and said that exactly, the rep would see through you lies like see through wall by calling and say "telus gave me this that and that for free, plz cance or price match it right now"
...for starters as a suggestion to make it more believable, ask them if you are on contract and how much it would be to cancel (even if you know that you are not on contract)

[Mugabe]

So, any way to get the HTC Touch for less than the $225 I was quoted? I am renewing for 3 more years.

[fuc847]

OMG, I'm getting GENUINELY PISSED at the network quality!

i REALLY dont know if its just me, but there have been numerous times (3-5 timer per week) that a friend calls me and says my phone and busy and could not reach me, and only can reach me after 2 or 3 calls later.

i live in the GVR area , does anyone else have this problem with rogers..? is this normal?

if so, thats crap, and really makes me wanna quit.

[Mugabe]

OMG, I'm getting GENUINELY PISSED at the network quality!

i REALLY dont know if its just me, but there have been numerous times (3-5 timer per week) that a friend calls me and says my phone and busy and could not reach me, and only can reach me after 2 or 3 calls later.

i live in the GVR area , does anyone else have this problem with rogers..? is this normal?

if so, thats crap, and really makes me wanna quit.
Its probably your phone. Change it.

[mycrazydeals]

I am currently on a contract with Rogers, still 2 years left. Would I be able to ask them to change to a plan similar to the ones that are posted here? Or is it for retention only? Where do you guys call? Sales or retention? Can someone kindly give me the numbers?

[hta]

First post, my friend.

[thefeebster]

OMG, I'm getting GENUINELY PISSED at the network quality!

i REALLY dont know if its just me, but there have been numerous times (3-5 timer per week) that a friend calls me and says my phone and busy and could not reach me, and only can reach me after 2 or 3 calls later.

i live in the GVR area , does anyone else have this problem with rogers..? is this normal?

if so, thats crap, and really makes me wanna quit.

My friend had a similar problem with fido. At first she thought it was her phone, but it had something to do with the sim card. So perhaps call rogers and see if you can get a sim replacement?

[nameht]

is there a way to get unlimited text messaging?

I went over 1000 txts last month...which is pretty expensive

[bLuPhYrE]

is there a way to get unlimited text messaging?

I went over 1000 txts last month...which is pretty expensive

my 5

:)

[forgiven]

My friend has just called & was offered on a 2 yrs contract

$15+SAF

200 mins
EW @ 6pm
R2R
Unlimited Incoming
CID, VM, 125 txt
100 LD

Free SE w580 waive activation fee (regular price $149.99)

Should he take it? :D

Happy Eastern holiday

[ranarajan]

My friend has just called & was offered on a 2 yrs contract

$15+SAF

200 mins
EW @ 6pm
R2R
Unlimited Incoming
CID, VM, 125 txt
100 LD

Free SE w580 waive activation fee (regular price $149.99)

Should he take it? :D

Happy Eastern holiday

nah i dont think he shud take it, im sure he will get sumthing better lol;)

...:P, im just playing dats an awsome deal, dats my dream plan.

[UncleRico.]

My friend has just called & was offered on a 2 yrs contract

$15+SAF

200 mins
EW @ 6pm
R2R
Unlimited Incoming
CID, VM, 125 txt
100 LD

Free SE w580 waive activation fee (regular price $149.99)

Should he take it? :D

Happy Eastern holiday
Why do you ask questions you clearly know the answer to.

If he didn't actually take it, I hope he spent that money on something worthwhile.

[qwerty51]

My friend has just called & was offered on a 2 yrs contract

$15+SAF

200 mins
EW @ 6pm
R2R
Unlimited Incoming
CID, VM, 125 txt
100 LD

Free SE w580 waive activation fee (regular price $149.99)

Should he take it? :D

Happy Eastern holiday

WOWWWWWWWWWWW i honestly think your friend was exaggerating or misheard the price. If hes being legit, then your friend was incredibly naive to not take that baby up on the spot.

Anyways, I was wondering if any of you had heard of the rogers free memory card deal on select phones. Turns out my phone had a 8gb card offer if i registered it on some form by feb 29.

I got my phone on feb 29, but due to some plan errors, they told me not to use it or register it. Could i complain about this and still get the card or would the service reps have no clue about what to do?

[ranarajan]

I got my phone on feb 29, but due to some plan errors, they told me not to use it or register it. Could i complain about this and still get the card or would the service reps have no clue about what to do?

i think u shud complain man...
u found a mistake with rogers, now go and get what is rightly urs ,and make me proud:D

[AirForceElite]

My friend has just called & was offered on a 2 yrs contract

$15+SAF

200 mins
EW @ 6pm
R2R
Unlimited Incoming
CID, VM, 125 txt
100 LD

Free SE w580 waive activation fee (regular price $149.99)

Should he take it? :D

Happy Eastern holiday

No...no don't take it.
If your friend keeps calling I am sure he can get TWO free w580's...not just one.
And if your "friend" keeps calling even more, I am pretty sure Rogers will pay him to use services, not other way around...

Honestly, the plan is pretty impossible ...especially on 2 year term.
I think your "friend" is full of BS....or better yet, there is no friend...and you just made it all up.
I am not calling you a liar, but it is very hard to believe that you got a plan you said you did on previous pages (the insane pretty much impossible plan) and now, your friend got another insane plan on 2 year, with free w580 slapped to it

[forgiven]

No...no don't take it.
If your friend keeps calling I am sure he can get TWO free w580's...not just one.
And if your "friend" keeps calling even more, I am pretty sure Rogers will pay him to use services, not other way around...

Honestly, the plan is pretty impossible ...especially on 2 year term.
I think your "friend" is full of BS....or better yet, there is no friend...and you just made it all up.
I am not calling you a liar, but it is very hard to believe that you got a plan you said you did on previous pages (the insane pretty much impossible plan) and now, your friend got another insane plan on 2 year, with free w580 slapped to it

Unfortunately I gain nothing from lying. And I'm sorry I can't post the bill or the record of my conversation up here cuz I've none. Everybody is entitled to his/her opinion :) You guys can call me a liar but I still appreciate your input.

Have a great holiday folks ;)

[wiebecj]

My friend has just called & was offered on a 2 yrs contract

$15+SAF

200 mins
EW @ 6pm
R2R
Unlimited Incoming
CID, VM, 125 txt
100 LD

Free SE w580 waive activation fee (regular price $149.99)

Should he take it? :D

Happy Eastern holiday

This is basically the same as the plan I got for my wife and I about 4 months ago. Except I have 250 daytime minutes and no unlimited incoming. I did get 2 free w580i's, but I had to pay the activation fee.

[justinwu86]

my current plan is $20 for:
250 mins
unlimited after 8pm on weekdays and unlimited weekends.

my 3 year contract just ended around december.
what kind of plan would i be able to get with another 3 yr extention?

would i be able to get the new SE K850i phone for free?

[samm]

currently im on a 3 year retention plan

20$:
250min
UL after 6/weekends
R2R
2500 texts
CD/Call Waiting
100min LD

at that time, i took their offer on the HTC touch for 99$.

how long do you think before i can ask for another HUP?

[ranarajan]

my current plan is $20 for:
250 mins
unlimited after 8pm on weekdays and unlimited weekends.

my 3 year contract just ended around december.
what kind of plan would i be able to get with another 3 yr extention?

would i be able to get the new SE K850i phone for free?

i think you might be able to get it really cheap since u wer on a 3 year plan...
i would suggest you haggle for after 6 free, and some r2r...
i think you should haggle them for a plan, a better then then tell them you will call back in two weeks after you make an decision on what fone to get.
after you get put on da plan, you can go back once again for a better plan and phone...< the final kill

[ranarajan]

currently im on a 3 year retention plan

20$:
250min
UL after 6/weekends
R2R
2500 texts
CD/Call Waiting
100min LD

at that time, i took their offer on the HTC touch for 99$.

how long do you think before i can ask for another HUP?

it really depends on how long you been with rogers, and apart from that how many months you got left on your contract. check out howardforum i think they talk about it there clearly,

[Jabb]

for anybody looking on prices to compare for a retentions deal on the Blackberry Pearl 8110, I got it for $225 (including activation fee)

Originally, I was offered it for $250 + activation on top, but then decided to do the upgrade on another line that was a corporate account and I was offered $190 + activation

[ranarajan]

Unfortunately I gain nothing from lying. And I'm sorry I can't post the bill or the record of my conversation up here cuz I've none. Everybody is entitled to his/her opinion :) You guys can call me a liar but I still appreciate your input.

Have a great holiday folks ;)

lot of ppl actually have that 15 dollar plan that her friend was given, lot of them dont talk about it.

i know this one guy, my friend actually

he is got
200 anytime < could be more or lesss
free from 6
network calling(r2f, r2r, r2rh)
free incoming
caller id
vm< im not so sure
he has competetive ld rate
txting< not sure
.....all this comes to 23 or 24 bucks after taxes..
he has SAF removed...
so i think he has like a 20 dollar plan plus 911 and taxes..

he got hooked up by sum1......and he was a long time rogers customer,
ppl dont like to brag about their plans, bcuz they r afraid those ppl will rat them out and they wud lose thier own plan

[isthatallugot]

Ok So I am a tad peeved off. I have a corp plan (had it for the past 6 years) with 225 day time, Evn/wknd @ 8pm + Unlimited Inc (free till may 22) with only 3 months left from a 3 year term.

I pay $20/month + $7 CID +SAF Credit of $.70.

So I call saying I want to know what they can offer me because I am going to end my contract. The lady sends me to retentions.

The woman offered me $42/month 250 day time, evenings @ 8 PM!!! + CID... wtf?! Thats the worst plan ever! thats WORSE then what I am on now, so I told her this. She went on to tell me how to quit Rogers and what to do when I sign up for bell to keep my number... I was extra polite and I feel insulted! She told me the Telus E.P.P Plan is a fake plan... and called me a lier...

What do I do?!

[Defy_all_rulz]

I called today too and got transfered to retentions.my conv. went something like this.

Me: Hi.my cell is dying and yesterday my cell kept saying no service during the day alot.bell has offered me this plan

250 anytime minutes
unl. eve and w/e @ 6pm-8am
unl. incoming calls
CID
VM
250 SMS sent
100 CDN LD minutes

$20/month + SAF,911,TAX

Rep: well I'll seriously double check bell's plan b/c they dont offer it to new customers.

Me: I did have Bell cell service before I switched to Rogers and the plan was if I sign up for 3 yrs.so wat can you offer me for $20

REp:I can offer you 200 mins and free CID for 3 yrs.everything else is extra.

Me::cry: oooooooooooook.THank u then.

Rep:does this answer your question

Me: yeah sure it does thx.(trying to sound veryyyyyy sweet)Bye

I have till JUne and then i'll be in no contract.I have called them once in the last 3 yrs to change my plan and currently my plan is

UNlimited incoming
50 dayime mins and 50 anytime mins
1000 eve/wknds
$25 + SAF+ taxes +911

I'm gonna try during the weekday I guess.Any suggestions on what I should do differently the next time.

Thx n happy easter.

:cry:

[isthatallugot]

wow maybe the reps today are #$%@$@ $@%@^ lol (just random letters to vent haha) Because samething happened to me (post above yours)... Maybe easter weekend they are less friendly? :S

[ranarajan]

http://howardforums.com/showthread.php?t=859401&page=180&pp=15&highlight=retentionsalloMoto

chek out tips by the user hallomoto
i hope that helps.

[doesun]

hi,i'm trying to see if anyone was able to get a curve for around $50.* my friend, a long-time customer renewed for a 3-year term and was offered a curve for $50 in addition to one of the $20/month plans mentioned in this thread.i've been with rogers since 2000 and have 2 wireless lines, cable, internet and home phone and on month-to-month right now.* i was transferred to customer relations last week and they did not budge on the curve, they quoted $299 for 3 year renewal, which is similar to what is being advertised.any thoughts from people in the forum?* i have a $20 plan right now with 8pm evenings/weekends.

thanks

[lnr_southbury]

I believe, Retentions work M-F 8-8 EST. I have read somewheres on this thread!!!

wow maybe the reps today are #$%@$@ $@%@^ lol (just random letters to vent haha) Because samething happened to me (post above yours)... Maybe easter weekend they are less friendly? :S

[mr_511]

3 years back through same process mentioned in original post I have got $20/ 3yr contract for 1 yr unlimited free calling+2 & 3rd yr 250 day time min +unlimit eve+weekend +motorola v300 +free caller id +6 month free vm + 3month free txt msg + phone charger + free shipping + no activation free

The key is if you know somebody has good plan if you know the number then just mention it and your bargain would be much more easy because they will pull other persons account and match the same deal to you.

[UncleRico.]

You'd be mad too if you had to work Easter weekend.

[TT333]

ppl dont like to brag about their plans, bcuz they r afraid

funny you say that in this thread with 13 thousand posts, many of which are people telling about their hot retention plans... :lol:

[HowEver]

3 years back through same process mentioned in original post I have got $20/ 3yr contract for 1 yr unlimited free calling+2 & 3rd yr 250 day time min +unlimit eve+weekend +motorola v300 +free caller id +6 month free vm + 3month free txt msg + phone charger + free shipping + no activation free

The key is if you know somebody has good plan if you know the number then just mention it and your bargain would be much more easy because they will pull other persons account and match the same deal to you.

Not so much these days. Customer relations is trained to spot people just messing around about canceling. It's better just to see what they offer.

[preshans]

YEA i agree with the post above...they know if your bullshytin or not....the best way to pick up a dela is to be near the end of your contract ....they dont' care about giving you a deal when you're only 1/5 in your contract....hey i is true that the Rogers EPP will be stop being offered in ONTARIO? What will be the new corporate plan?

[ranarajan]

is it true that you your credits cannot be more than your base plan, even if it is the system would not credit you for it?
i heard thats what rogers/fido does?
is it true?

[shopper-X]

is it true that you your credits cannot be more than your base plan, even if it is the system would not credit you for it?
i heard thats what rogers/fido does?
is it true?

Yes.
Here in SK we had a $10 plan ($17 - $7 early weeknights) and I had a $10 credit for CID + VM when I took the $20 Communicate package, and a $5 credit for the Mobile backup. Since the system saw $7 + $10 + $5 = $22 in credits for a $17 plan, it removed the $5 mobile backup credit. Since the rep made excellent notes when I called in they are going to give me a $60 credit every January if I call in for it.

[rhinodriver]

OK, so I have been working out of the province (BC), on and of, for a year now. I come home and my wife asks me why my cell bill is so high especially when I have not been using it, that much, while I have been gone. She asks me to call Rogers to find out why.

Turns out that I have been without a contract since January and as such been on a "pay-as-you go", monthly plan. As such I have been receiving absolutely no benefits from being in a contract.

Having said this, I have seen a lot of great and not so great deals on this forum. So my question is this; What should I be asking for. My wife wants us to "group" into a Family Plan, she is currently month to month also, however I am not sure if this is the best choice.

We both require new phones and I would also know what types you would recommend. I would require a "smart" phone and have been looking at the HTC TyTn, she would need something more basic such as a camera phone.

Any recommendations you could give would on both a plan and phone choices would be appreciated. :confused:

[ranarajan]

i hear ppl get 15 dollar sick ass plans, did you ever got a audit or heard of ppl getting audited?

say if someone were to mention my number? would that screw me over?

[bubble.tea]

i hear ppl get 15 dollar sick ass plans, did you ever got a audit or heard of ppl getting audited?

say if someone were to mention my number? would that screw me over?

I'd bet $100 you'd get zapped.

[mycrazydeals]

I just called their retentions department, and all they are offering is:

$17.50
200 day time
E/W @ 6:00pm

CID/VM, all extra.

They claim that it's their "best" plan that they offer.

I guess I need to work harder next time.

[marvie]

I just renewed last year for a new phone and recently i called and they will offer me the $17.5 plan for renewing for 3 years (my plan started Aug 2007). I did not take the offer but recently my friend just got the new phone K850i and they offered that plan to him (he wasn't on a plan). I tried to call this evening to see if i can be transfered to that plan but no one seems to know what i was talking about. any suggestions? Also anyone know that best price they can get the K850i for? thanks

[Traian2003]

I called around to check data plans. And to my surprise, data was expensive. They offered me 2MB for 15$. I'm using an unlocked N95, so I told them that I cannot use any of their unlimted plans. Then he said he could offer me 3 months of UNLIMITED for the price of 15$. And when asked to comfirm, he seemed to have understood. This wasn't retentions, but the data ppl

[ranarajan]

200 mins
free from 6
CID
r2r
1 year....
20 dollars
new customer

[way2quik]

I just called their retentions department, and all they are offering is:

$17.50
200 day time
E/W @ 6:00pm

CID/VM, all extra.

They claim that it's their "best" plan that they offer.

I guess I need to work harder next time.

I believe that is the Rogers EPP plan.
A lot of people on HoFo have been wondering how to get it.

Anyway, I have the basic retention package
250daytime
E/W @ 6PM
CID
VM
125 sent text.

$21 + tax.... etc.

[napoleon1769]

Does anyone know what this refers to?

http://img258.imageshack.us/img258/1264/50994867nl9.jpg

[vlaine]

Does anyone know what this refers to?

http://img258.imageshack.us/img258/1264/50994867nl9.jpg

You sent a text message to a special number ex:(#dj, promotional contest, #taxi...). The price are higher for those.

[rtsen]

When you call in for the 2nd time, how do you get to speak with retention?

So first time i called, i said I wanted to quit and they offered me a decent deal but I said I will have to think about it.

Next time I call, I want to try to add a couple more things to the plan. I called in and I wanted to change the plan a bit but the guy said he couldn't change the plan that they have noted on my account. Do I go ahead and continue my cancellation process again?

Or should I just call the retention number?

[brn80]

200 mins
free from 6
CID
r2r
1 year....
20 dollars
new customer

Curious, did you call retentions directly, and are you completely brand new rogers customer or were you on their pay as you go type plan?

I was looking to get a post paid plan since my Fido prepaid usage is getting a bit high and I figured I'd try to get in on one of the $20'ish type deals.

[bubble.tea]

Does anyone know what this refers to?

http://img258.imageshack.us/img258/1264/50994867nl9.jpg

it can be ANY number of premium 'subscribe' services that spam your cell.

Dating SMS sities, horrorscopes, Daily bulletins, "Hollywood Crap" isht. It all falls under that category.

If anybody knows of anything else it may classify under pls let me know.

[napoleon1769]

So if someone spams me with stuff I'll get charge for every spam they send?

[OverDriveAdamJ]

So if someone spams me with stuff I'll get charge for every spam they send?

Yes, and no.

At work, we had one phone that was getting spammed day and night by sms.ac - costing 50 cents each one. It racked up a $1500 bill and it turned out that the LAST person to have that number subscribed to sms.ac updates. We got our money back, but yea.

[Freckle Daddy]

When you call in for the 2nd time, how do you get to speak with retention?

So first time i called, i said I wanted to quit and they offered me a decent deal but I said I will have to think about it.

Next time I call, I want to try to add a couple more things to the plan. I called in and I wanted to change the plan a bit but the guy said he couldn't change the plan that they have noted on my account. Do I go ahead and continue my cancellation process again?

Or should I just call the retention number?

when i was negotiating, I dialed *611 then when someone answered it went like this

me "umm yeah I'm not sure if this is the right dept. I'm lookin for customer relations.... or retentions?'

them 'well I see an offer on your account, is there anything I can help you with?'

me 'actually when I called last and told them I had to think about their offer, they told me to call back and ask for their department.'

then they just transfered me

[vitek]

I just called their retentions department, and all they are offering is:

$17.50
200 day time
E/W @ 6:00pm

CID/VM, all extra.

They claim that it's their "best" plan that they offer.

I guess I need to work harder next time.


Um, I hate to tell you this but you just described the Flyer I got just by walking in the Burnaby Costco (thats out here in the west):



"Special Plan only for Costco Members"

It's $17.50, 200 daytime, unlimited evenings (6pm to 7am), unlimited weekends + $6.95 System Access Fee + $.50 e911.

Add on call display, voicemail and 125 text messages for only $11/month

Bonus $50 off any phone Free accessory kit

Fine text:
* Bonuses only at Costco. Plan only available with a NEW 36month term with Rogers Wireless, Offer ends March 31, 2008. Some Restrictions apply, please see rep for details.

Come see a rep @ Burnaby Costco or call 604-415-5187 for more Info!!!

[tempeste]

Can someone please give me advice on how to approach retentions?

Currently: I have less than 2 years left on my 3 year "family plan" contract in which I am paying...

http://img186.imageshack.us/img186/3205/rogersts9.gif

Unfortunatly my phone is broken and I need a new one.

I am going to pick up an unlocked ebay blackberry (definitely a curve, most likely the 8320). I will also pick up a black berry data plan. If I call retentions what kind of price for the data plan should I shoot for (I want the smallest data plan available)? I might consider extending 1 year of my contract, but I want to use this as a last resort.

Thank you.

[ranarajan]

Curious, did you call retentions directly, and are you completely brand new rogers customer or were you on their pay as you go type plan?

I was looking to get a post paid plan since my Fido prepaid usage is getting a bit high and I figured I'd try to get in on one of the $20'ish type deals.

my story goes like this, i was desperatly trying to get a rogers deal calling as many times as 10-15 times, i got tried and thought of signing up for a basic 25 dollar plan for 1 year to get some tenure and get a retention plan later. i found it pure luck i called into retentions to signed up for a "basic 25 plan" and add the caller id extra.

anyway, i told her to put me on the 25 mega time plan with 150 mins, since it was not available and i was not a student she put me on dis plan, but the plan she put me on initially started at 8, i changed it to 6 after few calls to retentions.

im basically a 2 week old customer.

i think the best tactic is to sign up for a 1 year plan, get some tenure, and den get a retention plan, you dont want to sign up for a 2 year service and wait longer, you have more leverage when your contract is almost up.

[521711]

How many times can call per day?? I called to ask for better plan currently

$35 +911 + system fee + tax

250mins
UL (after 6 and weekend)
R2R
VM (package)

they said I've got a good plan not willing to offer any thing

I want to add 2500 txt all she said is just pay $10 for that.

what should I ask them??

[ranarajan]

How many times can call per day?? I called to ask for better plan currently

$35 +911 + system fee + tax

250mins
UL (after 6 and weekend)
R2R
VM (package)

they said I've got a good plan not willing to offer any thing

I want to add 2500 txt all she said is just pay $10 for that.

what should I ask them??


what is a vm package lol...

you are paying 35 plus all the other b.s for this b.s plan lol, no offense, dont take me wrong, my anger is directed at the person whu refused u a better plan

call up 611, tell them you want to be matched to telus's plan or you are leaving, that will surely light a spark in their rear end

[mr_yellow]

Here's some tips.

0) follow the instructions on the first freaking post.

1) call retentions. don't bother with 1st line CSR's. they won't offer you jack.

2) try to price/feature match what bell offers.

3) look at what others are reporting and aim for that (if not better).

ie. i pay $20 for 200min, 50 min bonus, unlim we/wn@6, communication pack (VM,CID, 125txt), R2R. + SAF + 911 + tax, give me a bill of low 30's when all is said and done. It's not the best, but it's certainly not the worse.

Remember. THIS IS ALL ABOUT SOCIAL ENGINEERING and sweet talking your CSR. think of it as a game. Don't take offense. Know when the CSR has the upper hand and know when to fold(and try again later).

GL!

[521711]

what is a vm package lol...

you are paying 35 plus all the other b.s for this b.s plan lol, no offense, dont take me wrong, my anger is directed at the person whu refused u a better plan

call up 611, tell them you want to be matched to telus's plan or you are leaving, that will surely light a spark in their rear end

thx for your advice. by the way just double check my plan is $30+911+system fee plus tax

VM (package) i get Voice mall, caller ID, 125 txt, call waiting. I have call twice already today so I think i should call next week.. don't wanna be black list. I will check to see whtat telus offer and talk to them

[bubble.tea]

... they won't offer you jack....

But I want Jack. Who is this Jack that everybody else keeps getting offered? Please to get me some Jack tonight! :lol:...


sorry., bored.

[idesign]

Hello
I just called rogers retention.they offered me nice plan.can any1 some tell me if it is good deal.thx
$25 250 Day time minutes
Unlimited Even&Weekend from 6pm
Unlimited Rogers2Rogers
$10 Comm Package -$5 discount
100 long distance minutes

total = $25+$5+6.95+.50+tax=42.46

[SENSEI]

I'm on a corprate right now.
Been with rogers since 1995.

They offered me something more expensive than I have now.

Not worth the upgrade for me just for free incoming of whatever. I've never gone over my day time minutes, and that's all I was concerned about.

No retention upgrade for me. But they were willing to goto the $20 plan mentioned above for me.

$20
250mins
free incoming
free R2R
free eve/we from 6PM
free call ID/call waiting

vm would be $7 more

+6.95 + $0.50 + taxes.

Slightly more than I'm paying now. Not worth it for me right now.

The rep was trying to take off the SAF and give my VM for free as well, but she kept saying her computer wouldn't let her do it to my account.

Is she just full of it? Or are there really restrictions imposed by the system?

[brownman87]

Hello
I just called rogers retention.they offered me nice plan.can any1 some tell me if it is good deal.thx
$25 250 Day time minutes
Unlimited Even&Weekend from 6pm
Unlimited Rogers2Rogers
$10 Comm Package -$5 discount
100 long distance minutes

total = $25+$5+6.95+.50+tax=42.46

i would not call that a deal.
seems pretty to me,
ask them to put free incoming
try to bring to the price
down to 25 plan, and make it 37 around all the b.s fees and taxes


how long you been with rogers?
that also goes into teh equation

[alexatwork21]

The plan I have with rogers right now is:

1000 daytime minutes (evenings/weekends extra) for $40/mth. I have a blanket discount of $5/month applied to my account by their retention team, plus some package giving me unlimited emails/txts/blackberry messenger, unlimited early evenings and weekends.

All said and done, I pay just under $70/mth tax included for what I have.

[AirForceElite]

Hello
I just called rogers retention.they offered me nice plan.can any1 some tell me if it is good deal.thx
$25 250 Day time minutes
Unlimited Even&Weekend from 6pm
Unlimited Rogers2Rogers
$10 Comm Package -$5 discount
100 long distance minutes

total = $25+$5+6.95+.50+tax=42.46

its certainly very good if somebody got that as a new customer
but for retention deal, its cold. i would not have signed it.

[AirForceElite]

I'm on a corprate right now.
Been with rogers since 1995.

They offered me something more expensive than I have now.

Not worth the upgrade for me just for free incoming of whatever. I've never gone over my day time minutes, and that's all I was concerned about.

No retention upgrade for me. But they were willing to goto the $20 plan mentioned above for me.

$20
250mins
free incoming
free R2R
free eve/we from 6PM
free call ID/call waiting

vm would be $7 more

+6.95 + $0.50 + taxes.

Slightly more than I'm paying now. Not worth it for me right now.

The rep was trying to take off the SAF and give my VM for free as well, but she kept saying her computer wouldn't let her do it to my account.

Is she just full of it? Or are there really restrictions imposed by the system?

Next time, just call and say: "I would like to cancel all of my services from next billing cycle".

[4got10]

Currently I have 2 cell phone lines with Rogers that have been past a contract for about 3 months now.

I talked to some nice girl and was able to get this offer originally.

200 daytime
6PM e/w
CID/VM/125txt
100 LD
Rogers 2 Rogers
SAF + 911
$28.45

I told the lady that I would need to discuss this with my wife first since it was for her line. Then called back the next week and the rep I talked to wouldn't match the original offer and wanted to charge the extra $5.00 for the 6PM E/W. Well I wasn't going to settle for that so I said I would think about it.

Called back later this week and got a great rep who didn't sound like she was at a call center. Here is what I settled with for my wife's phone.

250 Daytime
6PM E/W
CID/VM
500txt + 50 Pic/Video msg
100 LD
SAF & 911 and taxes (Alberta 5%)
$28.82

I also got my wife the pink w580i for $50.00 but seeing that future shop is offering it for $0.00 on a 3 year I may call back and get them to see if they can match.

I was also trying to get Rogers to some how match what Bell/Telus was doing with the HTC Touch and their data plans for my line (the best they would do is $225.00 on the Touch).

The rep indicated that I should hold out till after April 1. I guess this quarter is coming to an end here right away and there are supposed to be new offers or things they can do in the next quarter. Rogers is aware that Bell/Telus are getting really aggressive in capturing more clients and I think this will show in Rogers pricing/plans. So armed with this info I am going to wait until later next week to call up and see if I can get something with Rogers similar to what Bell has.

Also after calling a few times I have come to this conclusion.... Call center retention reps will not offer you anything or even try and scale back what has been originally offered to you. You need to catch one of the contractors that probably work from home.

[SirAlain]

i would not call that a deal.
seems pretty to me,
ask them to put free incoming
try to bring to the price
down to 25 plan, and make it 37 around all the b.s fees and taxes


how long you been with rogers?
that also goes into teh equation

Just what is "free incoming"?

My plan doesnt specify "free incoming"... and in my bill, I dont get charged for incoming calls.

[kiyoraka]

I have TWO phones on two accounts both under my name (ones for my sister and one's mine)

Should I mention I have two phones RIGHT away (to show them if they lose me they lose two accounts?) or// should I hassle with one... and then after with a good plan bring up the other phone to match it?

I'm thinking bring up the two phones right away, what do you think?

[kcorscadden]

Just what is "free incoming"?

My plan doesnt specify "free incoming"... and in my bill, I dont get charged for incoming calls.

Unless you have "free or unlimited" incoming, then it will count towards your daytime mins. If you have it, then you can have as many incoming calls as you want and it won't count towards your daytime mins, thus allowing you to make more outbound calls.

[rtsen]

Just called today and accepted what they gave me. I signed up for 3 years so I got a free phone. The rep said the phone is going to be full price on my bill but when I receive it, I call back to get the credit back, does this sound right?

I also got the same plan for my wife and they said they needed to put a placeholder plan first then I call back and get them to switch it. Plus the phone is full price until I call back and get the full credit for it.

Is this their normal procedure? I don't want to call back and then get screwed cause they can't find the notes on my account.

[Mendesb]

Just what is "free incoming"?

My plan doesnt specify "free incoming"... and in my bill, I dont get charged for incoming calls.
Im going on the assumption that your on a mega incoming plan, or your core plan has unlim incoming calls on it, thats why you dont see it on your bill.
Either that or You have R2R and all your incoming calls are from rogers ppl lol
Just called today and accepted what they gave me. I signed up for 3 years so I got a free phone. The rep said the phone is going to be full price on my bill but when I receive it, I call back to get the credit back, does this sound right?

I also got the same plan for my wife and they said they needed to put a placeholder plan first then I call back and get them to switch it. Plus the phone is full price until I call back and get the full credit for it.

Is this their normal procedure? I don't want to call back and then get screwed cause they can't find the notes on my account.
sounds a little weird.. but thats ok. When I personally talk to reps (which is very often) I alwasys get the rep to read back to me what note they wrote in the account. If I dont like it, then I get them to change the note before its saved.
Also dont forget you have 15 days (I beleive, might be 30) to cancel and re-do whatever you've done (extending plan/new activation). If your unable to get the credit, then just say u dont want it anymore, and DONT use the phone. DONT open it until u get the credit.

[vapourit]

FYI: If anyone is worried about LD charges in the summer when they galavant around the province like I do - (reason=golfing), I just called retentions and said my buddy got the 1000min of canadian LD for $5 and she said that they are offering that for good customers - so I added that!

Original Plan:

700 daytime
unlimited EW @ 6pm
rogers 2 rogers
comm. pak
VM
CID
100 min LD - NOW 1000 LD
Visions 10mb pak

TYTN for $199 (really want the TYTN II, but it will be $500)
first 3 months for free

$54 + 5

[delhite]

Hello
I just called rogers retention.they offered me nice plan.can any1 some tell me if it is good deal.thx
$25 250 Day time minutes
Unlimited Even&Weekend from 6pm
Unlimited Rogers2Rogers
$10 Comm Package -$5 discount
100 long distance minutes

total = $25+$5+6.95+.50+tax=42.46

u can get tht $10 comm pack for free push for another 5-6 $ off shud be no problem i have the exact same plan for 36.xx

[wulala]

250 mins
Free E & W (6pm)
CID
VM
500 texts
R to R ( free for a year)
$15 unlimited email

including SAF and 911 --- $39 plus tax


I think it's pretty good already
what do you think!?

[mitsui]

Rogers is garbage when it comes to CxR

here is the story

i have been with rogers for over 5 years now
but my gf is with fido
so i called in to see if i can get a good deal for the plan, and my gf will join me at rogers, if not ,i might switch to fido

so i asked the CxR what kinda of deal she can offer me
she told me that the best plan Rogers can offer is:

250 minutes weekdays
unlimited weekends and evenings starting @8pm
unlimited Rogers to Rogers
free call display
100 minutes long distance (which i have no use for)

for $20 plus SAF + 911 + taxes

However, Fido offered my gf:

250 minutes weekdays
unlimited weekends and evenings staring @7pm
unlimited Fido to Fido
free call display
free voice mail
100 minutes long distance
100 text messages

for $20 plus SAF + 911 + taxes

So I asked the CxR from Rogers if she can make her offer more competitive so me and my gf will join Rogers

and here is her reply:

"Well, that is the best offer we can do for you. As you know, Rogers do own Fido. If we can't have your business at Rogers, we will gladly have your business at Fido."

so she is basically saying "take it or leave it, we own u"

any suggestions on how I can do to get a better deal at Rogers?


here is the plan my friend got from Rogers:

250 minutes weekday
unlimited evenings and weekends
unlimited network (R2R, R2F, R2RH)
free caller ID
free voice mail
free communication package inlucds textmessage, video message, picture message, free downloads (CxR accidentally added it for him)
all for only $20 plus SAF+911+taxes

[AirForceElite]

she owned you cause you didnt use proper arguments.

why would you bring up Fido?
don't you know that rogers owns fido and whenever you use the "i am leaving to fido" they will probably not care?

always use bell/telus to show an example of a great deal that you want to move to.

Also, next time don't go "so what can you offer me?"

next time you call, say straight forward:

-"how much is it to cancel my account"
-"it's free sir. you are not on contract"
-"oh thats nice. Can you go ahead and cancel please?"

[mitsui]

next time you call, say straight forward:

-"how much is it to cancel my account"
-"it's free sir. you are not on contract"
-"oh thats nice. Can you go ahead and cancel please?"

one of my friend actually did that, and the CxR just cancelled it
lol

[forgiven]

she owned you cause you didnt use proper arguments.

why would you bring up Fido?
don't you know that rogers owns fido and whenever you use the "i am leaving to fido" they will probably not care?

always use bell/telus to show an example of a great deal that you want to move to.

Also, next time don't go "so what can you offer me?"

next time you call, say straight forward:

-"how much is it to cancel my account"
-"it's free sir. you are not on contract"
-"oh thats nice. Can you go ahead and cancel please?"

What if they call u bluff & go ahead with cancellation? I agree we can call back to uncancel it but a NICE note on our accounts really hurts :cry:

[AirForceElite]

one of my friend actually did that, and the CxR just cancelled it
lol


so?
call back the next day and tell them to un-cancel it because "i just found out i dont need to cancel my existing account to have number ported to Bell/Telus"

[mitsui]

so?
call back the next day and tell them to un-cancel it because "i just found out i dont need to cancel my existing account to have number ported to Bell/Telus"

yeah, but then they won't give u the retention offers that i am getting now

my plan right now is $20
includes 200 weekday minutes
unlimited evenings and weekends @ 8pm

but i want the free caller ID, text message, and the free network calling

[convoluted]

Rogers is garbage when it comes to CxR

here is the story

i have been with rogers for over 5 years now
but my gf is with fido
so i called in to see if i can get a good deal for the plan, and my gf will join me at rogers, if not ,i might switch to fido

so i asked the CxR what kinda of deal she can offer me
she told me that the best plan Rogers can offer is:

250 minutes weekdays
unlimited weekends and evenings starting @8pm
unlimited Rogers to Rogers
free call display
100 minutes long distance (which i have no use for)

for $20 plus SAF + 911 + taxes

However, Fido offered my gf:

250 minutes weekdays
unlimited weekends and evenings staring @7pm
unlimited Fido to Fido
free call display
free voice mail
100 minutes long distance
100 text messages

for $20 plus SAF + 911 + taxes

So I asked the CxR from Rogers if she can make her offer more competitive so me and my gf will join Rogers

and here is her reply:

"Well, that is the best offer we can do for you. As you know, Rogers do own Fido. If we can't have your business at Rogers, we will gladly have your business at Fido."

so she is basically saying "take it or leave it, we own u"

any suggestions on how I can do to get a better deal at Rogers?


here is the plan my friend got from Rogers:

250 minutes weekday
unlimited evenings and weekends
unlimited network (R2R, R2F, R2RH)
free caller ID
free voice mail
free communication package inlucds textmessage, video message, picture message, free downloads (CxR accidentally added it for him)
all for only $20 plus SAF+911+taxes

I have not tried this, but can you try to add a second phone for the same plan as yours under your name, and then shortly after, transfer it to her name for the remainder of the contract?

[mitsui]

I have not tried this, but can you try to add a second phone for the same plan as yours under your name, and then shortly after, transfer it to her name for the remainder of the contract?

i tried to ask my friend, but they won't let him
becoz he signed up for 3 phones already
lol

i guess the one i am being offered is very average
$20 for:
250 weekdays
unlimited weekends and evenings
unlimited Rogers to Rogers
free caller ID
free 100 long distance minutes

wat do u guys think?

oh yeah, they also offer me either motorola w370 or SE z310 for free


i really hope i can get 100 free text message and unlimited network called instead of just Rogers to Rogers
:(

and i don't really need the 100 LD minutes
but free voice mail would be awsome

and i need to sign up for 4 family members including me
so i might try to call them again tonight
they r 24 hours right?

[zweinstein]

i tried to ask my friend, but they won't let him
becoz he signed up for 3 phones already
lol

i guess the one i am being offered is very average
$20 for:
250 weekdays
unlimited weekends and evenings
unlimited Rogers to Rogers
free caller ID
free 100 long distance minutes

wat do u guys think?

oh yeah, they also offer me either motorola w370 or SE z310 for free


i really hope i can get 100 free text message and unlimited network called instead of just Rogers to Rogers
:(

and i don't really need the 100 LD minutes
but free voice mail would be awsome

and i need to sign up for 4 family members including me
so i might try to call them again tonight
they r 24 hours right?

What's the difference between "unlimited network calling" and "rogers to rogers?

Does "unlimited network calling" include fido and rogers home phone lines?

[bubble.tea]

What's the difference between "unlimited network calling" and "rogers to rogers?

Does "unlimited network calling" include fido and rogers home phone lines?

u answered your own q.

[stratux]

i just got

250 mins
free e and w @ 6
R2R
Caller ID
100 Long Distance Minutes

All this for $10 + SAF + TAX
I renewed for 3 years

[fishlord]

i just got

250 mins
free e and w @ 6
R2R
Caller ID
100 Long Distance Minutes

All this for $10 + SAF + TAX
I renewed for 3 years

I am a little skeptical...

Also, does unlimited network mean nation wide or you just get the local network numbers?

[PrimaryTech]

I am a little skeptical...

Also, does unlimited network mean nation wide or you just get the local network numbers?

+1 on skeptical portion.

unlim network from my understanding is local only.

[AHHHRT]

Any idea if they have access to phone upgrades? I've had my V300 since grade 9 (I'm in first year college now). And I'm looking at the K850. :lol:

Mind you, I haven't renewed my contract from the V300, but I have bought a few phones online. So before anyone asks, no, I'm not still using my V300.

[zz24]

Hey guys, first time poster.

I called in to Rogers the other day and got:

200 Daytime Minutes
Unlimited eve. and weekends after 6pm
Call ID
VM

For $17.50

Added 500 Texts for $5

So $22.50 per month before fees. Not bad considering i've only been with them a few months.

Edit- It also looks like I have received some bonus minutes. 25 bonus plus 10 for tenure? So looks like I actually have 235 Minutes. Also looks like I have 3 months unlimited once again!

[AirForceElite]

Any idea if they have access to phone upgrades? I've had my V300 since grade 9 (I'm in first year college now). And I'm looking at the K850. :lol:

Mind you, I haven't renewed my contract from the V300, but I have bought a few phones online. So before anyone asks, no, I'm not still using my V300.

of course

[wulala]

250 mins
Free E & W (6pm)
CID
VM
500 texts
R to R ( free for a year)
$15 unlimited email

including SAF and 911 --- $39 plus tax


I think it's pretty good already
what do you think!?



can anybody tell me if it's good or not? i need to decide asap... thanks

[TT333]

can anybody tell me if it's good or not? i need to decide asap... thanks


Quote:
Originally Posted by wulala View Post
250 mins
Free E & W (6pm)
CID
VM
500 texts
R to R ( free for a year)
$15 unlimited email

including SAF and 911 --- $39 plus tax


With that unlimited email in there, I would say that's good. Without that in there, the plan could maybe be a little better, but if it's got what you want, that price is good. I would go for it because remember, you can always call back, and get an even better retention plan down the road!

[zz24]

How about mine?

I was asking for R2R but the guy wouldn't budge. R2R or unlimited incoming would have made it very good for me considering how long i've been a customer.

[AirForceElite]

How about mine?

I was asking for R2R but the guy wouldn't budge. R2R or unlimited incoming would have made it very good for me considering how long i've been a customer.

Well did you say: "thanks for the offer. so if i cancel now, do i have to wait until the next billing cycle?"

[DynomiteHunter]

For those who are just looking for a basic cheap plan.

why dont you just go with the 17.50 EPP plan. All you need is an aeroplan
card or even a petro canada points card!

Last week I got the EPP plan for 17.50$ (before taxes ext) and a free w580i on a three year contract

200 weekday minutes
unlimited after 6pm each day
unlimited weekends

Just to clarify, for those who also got the EPP plan. Is it unlimited weekends and after 6 for three years? Cause my friend said its just a beginning of contract promo thing.

As well. is the unlimited weekends including unlimited incoming? If not, how do they count those minutes?

[zz24]

Well did you say: "thanks for the offer. so if i cancel now, do i have to wait until the next billing cycle?"

He stated it would be in effect at the next billing cycle, which is April 1 or 2.

[steinberg]

of course

HOw? I am looking for hardware upgrade as well. Everytime I just pay $35 admin fee plus whatever the price on website...

[steinberg]

I have been with Rogers for may 6 years on cell and other products for 2.5 yrs. My cell plan:
250 daytime minutes + 25 bonus minutes
unlimited evenings & weekends after 6pm
free call ID
Total: $25 + SAS + 911 with additional 15% bundle discount

No more contract with Rogers, so called last Thursday to negotiate a better plan. Connected to "cancell cell phone", after verified my information the line was transfered to bundle customer relation department (because of I am on bundle service). The rep didn't do anything on any of my current plans with Rogers (include cable, cell and home phone):"you've already had very good plan, I can't do anything." Finally, I asked to cancel my cable service, she just cancelled and told me it would reflect on next billing cycle which April 1st.

Anything can suggest me, any of you? I didn't really want to cancel cable service as of additional 15% grandfather bundle discount. Bell need four products instead. Negotiate again? Bad notes on my account?

[ranarajan]

I have been with Rogers for may 6 years on cell and other products for 2.5 yrs. My cell plan:
250 daytime minutes + 25 bonus minutes
unlimited evenings & weekends after 6pm
free call ID
Total: $25 + SAS + 911 with additional 15% bundle discount

No more contract with Rogers, so called last Thursday to negotiate a better plan. Connected to "cancell cell phone", after verified my information the line was transfered to bundle customer relation department (because of I am on bundle service). The rep didn't do anything on any of my current plans with Rogers (include cable, cell and home phone):"you've already had very good plan, I can't do anything." Finally, I asked to cancel my cable service, she just cancelled and told me it would reflect on next billing cycle which April 1st.

Anything can suggest me, any of you? I didn't really want to cancel cable service as of additional 15% grandfather bundle discount. Bell need four products instead. Negotiate again? Bad notes on my account?

thats why im not bundling up my plan until i do the final tweaking to it..

call them back, give them hell, you got so much tenure, get rid of the bundles, and tweak each thing up independently and then re-bundle it, i dont think if you do it all together they might screw you over thinking you cant get a deal with everything.

[ranarajan]

TELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKSTELUS SUCKS

dont go the darker side, stick to rogers lol
you still chances, uncancel dont go to bell they suck so bad.i cant stress bad enuff

[T-Man]

My wife and I are currently with Bell Cell phone. Our 3 year contract is expiring in about a week. Bell called and sent me a letter to offer me a $250 credit to resign another 3yrs.

I"m considering migrating over to Rogers, will I be able to keep my same 416 number?

[sweetumz]

yes you get to keep your phone number now.

[Aznsilvrboy]

My wife and I are currently with Bell Cell phone. Our 3 year contract is expiring in about a week. Bell called and sent me a letter to offer me a $250 credit to resign another 3yrs.

I"m considering migrating over to Rogers, will I be able to keep my same 416 number?

You can keep your number, but you cant cancel your service with Bell yet (or else your number is gone). Tell Rogers to port the number over from Bell.

[AirForceElite]

HOw? I am looking for hardware upgrade as well. Everytime I just pay $35 admin fee plus whatever the price on website...

-hey can you cancel my line please?
-we're sorry to hear that...is there reason why?
-telus/bell is giving me xyz phone for free if sign a 3 year contract. i really need a new phone

[brownman87]

-hey can you cancel my line please?
-we're sorry to hear that...is there reason why?
-telus/bell is giving me xyz phone for free if sign a 3 year contract. i really need a new phone

do you think that would work if you had a retention plan already, and i hear they got a new system called ICM out.

[AirForceElite]

do you think that would work if you had a retention plan already, and i hear they got a new system called ICM out.

what plan you have makes absolutely no difference.

If you already have a sweet deal, what is stopping you from telling them that Telus is giving you the same deal, plus $400 phone for free on 3 years?
Of course depending on when was the last time you got HUP, and how much money you have accumulated since last HUP, will be outcome of how much you will pay

[NerV]

what plan you have makes absolutely no difference.

If you already have a sweet deal, what is stopping you from telling them that Telus is giving you the same deal, plus $400 phone for free on 3 years?
Of course depending on when was the last time you got HUP, and how much money you have accumulated since last HUP, will be outcome of how much you will pay

You right about the fact that the type of the plan doesn't matter. I called in on Fri afternoon (Supposedly it's one of the best time to bargain with retentions). Regular CSR was nice, transfered to retention, where another lady picked up the phone. She listened that Telus was offering me an amazing deal and told me that there is nothing that she can do and bla, bla, bla. I'm planning to to call again.

Btw, if you are planning on transferring to Rogers, ask your friends whether any of them have amazing deals. My friend just signed for a 3 yrs and he quoted my cell #, b/c he needed 1000 LD. I was surprised that they could tell him right away that I'm on a retention plan.

[brownman87]

well you can see my plan on my signature i signed up, [i am ranarajan] new account...

anyway, i signed up in march 2 weeks back with this deal.

how long should i wait before i call in asking for free incoming and some other freebies and a phone on top of that

[brownman87]

dont you think it would be scary if retentions people monitored this thread, they probably r

[jackass_ca]

what plan you have makes absolutely no difference.

If you already have a sweet deal, what is stopping you from telling them that Telus is giving you the same deal, plus $400 phone for free on 3 years?
Of course depending on when was the last time you got HUP, and how much money you have accumulated since last HUP, will be outcome of how much you will pay

Except in the case that the wonderful retention deal they just gave you with HUP including you agreeing to 3 yr contract, and you are within that 3 yrs, especially very recently, you can say whatever you want, they have you for 3 years, so no matter what Telus or Bell is offering, you can't take it, unless you want to pay the contract breaking fees....or unless like the olden days, Bell or Telus is offering to buy you out of your Rogers contract...

[AirForceElite]

well you can see my plan on my signature i signed up, [i am ranarajan] new account...

anyway, i signed up in march 2 weeks back with this deal.

how long should i wait before i call in asking for free incoming and some other freebies and a phone on top of that

1 hour.
keep calling and demand it saying if they dont give, you will cancel your line and move to telus.
demand it from them and keep calling often

Except in the case that the wonderful retention deal they just gave you with HUP including you agreeing to 3 yr contract, and you are within that 3 yrs, especially very recently, you can say whatever you want, they have you for 3 years, so no matter what Telus or Bell is offering, you can't take it, unless you want to pay the contract breaking fees....or unless like the olden days, Bell or Telus is offering to buy you out of your Rogers contract...

yes of course....it'd be stupid to sign up a 3 year contract and not get a subsidized phone.
if someone already signed 3 year deal, gotta wait 1 year before doing HUP

[NerV]

1 hour.
keep calling and demand it saying if they dont give, you will cancel your line and move to telus.
demand it from them and keep calling often


That's what I did. I called on Fri afternoon and today. First time I got lady, and 2nd I got a guy. Using the same strategy (how much to cancel? - $XXX - Nice! Go ahead! - Why? - Telus is offering me sweet deal!). Both times they told me they can't do anything (they guy even told me that they don't match the price). Instead they both offered me to add more essentials which made the bill come up to $20 more than Telus is offering. Here is what I have:

275 Day Time
Eve/Wknds - 6 pm
R2R

CD, VM, 125 Txt

1000 LD

25 + 5 + 11 = $41.

However, CD is already credited for me - it was ported from my old corporate plan to a retention plan. They had to change me to retention plan (which similar to my old corporate, but I have extra 75 Day Time min) to be able to add 1000 LD. The ridiculous thing is that CD is credited for me (I see it on my online act), but i have still to pay for it to get the communication pack. Of course I can call them everyday, or even every few hrs, but I'm kinda of worried that if I call too often...you what happens.

[jackass_ca]

yes of course....it'd be stupid to sign up a 3 year contract and not get a subsidized phone.
if someone already signed 3 year deal, gotta wait 1 year before doing HUP
Hey, do you have like 30 days or something once you sign a 3 yr contract, to cancel, etc, like the 30days, or 30 minutes on the phone? When I called to cancel my wife's line (was on month to month), they ended up throwing in some freebies to match our workplace Bell Corporate deal, but I had to agree to 3 yr contract to get hardware for her... I am not much a negotiating genius with them. I am 1.5 years into my 3 yr corporate contract with them, and of course, have no room to negotiate... on the A plan, we get $100 off the price quoted to the consumer, however, we also can only do a HUP every 24 months instead of 12 months... And that $100 is not necessarily that, if the customer gets $50 manufacturer's rebate, that is counted towards our $100 better price, as I found out when I HUP'd last year!

[AirForceElite]

That's what I did. I called on Fri afternoon and today. First time I got lady, and 2nd I got a guy. Using the same strategy (how much to cancel? - $XXX - Nice! Go ahead! - Why? - Telus is offering me sweet deal!). Both times they told me they can't do anything (they guy even told me that they don't match the price). Instead they both offered me to add more essentials which made the bill come up to $20 more than Telus is offering.


when they bring up the lame excuses such as:
-we don't price match
-you can only get $5 credit, system will not let add more
-you can not get that for free because you have the best possible plan
and other type of lame excuses it means that they are not buying your bluff.

When you get reps like that, go fully and tell them to cancel. They would usually come up with sad pathetic excuse such as "let me talk to my manager" and give you better plan. Or they can really cancel for you...but then you have 30 days to call and say: "oh hey guys, can you un-cancel cause i just found out that if i cancel i will lose my number and instead i should call the other provider i move to first and they will do everything for me".
Trust me, Rogers does not want to lose customers....ESPECIALLY [if it is losing to competitor.
Not only they are not earning your hard earned money, but if they let you go, they will make competitor richer, and thats what they don't want.

[1xTiMeR]

Thanks OP!!

I called in today and requested that i needed a phone. I was with them for about 5 years and has given me an upgraded contract recently. I stated that im currently still using the phone from rogers, about 3 years ago (v551). Now, i wanted the w580i and its $139.99. SO.... Heres the gold.

$139.99 -w580i
- 50 mail in rebate
_______________
$89.99

Now, they offered me to waive the monthly fee for my cell phone for 3 months. Basically, my plan is 25, so 3x25 = $75

$89.99
-75.00
______________
$15 for a w580i =DD

And another thanks to op because of this forum, i got a $25 + fees plan of:
250 anytime minutes
free after 6pm - 8am
free caller id

This only happened because i was on the phone with them for 40 minutes. I stated that i wanted to cancel and ect (they tried to bluff and said that it'll be about $400 to cancel because i just renewed my contract for a better plan). They said that for each account, there is accumulating credits for each account based on how much revenue it added up for each months and they said that i am only eligible for the z510 or w.e crappy phone that would be for free. SO... my first intentions were to get a free phone, regardless of what i had to deal with. Transfered me to another department that deal with people /w my problem. Firstly, i aimed low, the razr. I told them straight up that im not going to be paying for any phones. Then, he offers me to waive 2 month worth of payment which is equivalent to the razr. Then, i said im on the rogers website and "came across" the w580i and started from there. I made him budge to 3 months and he said he shouldn't have done it but since I'm a long time customer, he did. I obviously have made an incredible offer for myself and have to pay $15 for w580i.

Happy Calling and no, i have a better phone than the v551

[forgiven]

when they bring up the lame excuses such as:
-we don't price match
-you can only get $5 credit, system will not let add more
-you can not get that for free because you have the best possible plan
and other type of lame excuses it means that they are not buying your bluff.

When you get reps like that, go fully and tell them to cancel. They would usually come up with sad pathetic excuse such as "let me talk to my manager" and give you better plan. Or they can really cancel for you...but then you have 30 days to call and say: "oh hey guys, can you un-cancel cause i just found out that if i cancel i will lose my number and instead i should call the other provider i move to first and they will do everything for me".
Trust me, Rogers does not want to lose customers....ESPECIALLY [if it is losing to competitor.
Not only they are not earning your hard earned money, but if they let you go, they will make competitor richer, and thats what they don't want.

ok. Does it mean we can only use that tactics only TWICE? (for cancel & uncancel) Cuz if we do it too often we risk getting flagged (nobody wants that). And wat if we didn't get the plan we want on those 2 calls, are we screwed? :confused:

[AirForceElite]

ok. Does it mean we can only use that tactics only TWICE? (for cancel & uncancel) Cuz if we do it too often we risk getting flagged (nobody wants that).


the "i didnt know i will lose my number" won't work more than once effectively.
essentially, if you use it 2nd time, they will call the bluff.


And wat if we didn't get the plan we want on those 2 calls, are we screwed? :confused:

If you put it that way...yeah.
But why do some people here think they are entitled to everything and all for least amount of money?
Some people already have good enough of deals that they shouldn't be able to get in the first place, asking for more and more will just result being audited.

It's not like everybody is entitled to XYZ, and when somebody gets XY for free, doesn't mean he has to keep calling for Z until he gets it for free.
So, ultimately to answer your question

And wat if we didn't get the plan we want on those 2 calls, are we screwed? :confused:

Yes...you are screwed for the most part, and can call back in 6 months to try your luck again.

[mitsui]

i just got off the phone with rogers CR

me: "hi, I would like to cancel my phone"
cr: "ok, may i ask why?"
me: "telus is offering me better features with their plan"
cr: "fair enough, all done, is there anything else i can do for u"
me"........"

lol
i guess it is a bad strategy to tell them u want to cancel it huh

[fishlord]

i just got off the phone with rogers CR

me: "hi, I would like to cancel my phone"
cr: "ok, may i ask why?"
me: "telus is offering me better features with their plan"
cr: "fair enough, all done, is there anything else i can do for u"
me"........"

lol
i guess it is a bad strategy to tell them u want to cancel it huh

me: "telus is offering me better features with their plan, so unless I can somehow manage to get as good of deal from you I am going to have to switch"

[mitsui]

me: "telus is offering me better features with their plan, so unless I can somehow manage to get as good of deal from you I am going to have to switch"

that is wat i did with my previous call
and the lady told me that is the best they can do
they won't throw in the voice mail and text message for me! damn it
i am gonna try fido

[doesun]

Next time, just call and say: "I would like to cancel all of my services from next billing cycle".

this was exactly what I did and I didn't get much out of it. fyi - i have all the rogers services: cable, internet, home phone and 2 wireless accounts

[AirForceElite]

this was exactly what I did and I didn't get much out of it. fyi - i have all the rogers services: cable, internet, home phone and 2 wireless accounts

make sure to speak with consolidated department, they are known to give much better deals for people with many services.
trust me, the last thing they want is to lose you as customer for several services at once "because bell is giving me sympatico + wireless + express vu for very cheap"

[ranarajan]

make sure to speak with consolidated department, they are known to give much better deals for people with many services.
trust me, the last thing they want is to lose you as customer for several services at once "because bell is giving me sympatico + wireless + express vu for very cheap"

i hear that if you do cancel from the rogers bundles you gotta pay bak all the discounts you enjoyed

[PuppyB]

I heard that too, has anyone here really experienced paying back discount??:-0 :-0 :-0

i hear that if you do cancel from the rogers bundles you gotta pay bak all the discounts you enjoyed

[AirForceElite]

i hear that if you do cancel from the rogers bundles you gotta pay bak all the discounts you enjoyed

you dont have to subscribe to bundled discounts to consolidate bills.
i consolidate all 3 services but i dont subscribe to their 15% dicount which requires you to sign like 1 or 2 year contract

[mycrazydeals]

After a couple phone calls, I am now offered the 17.50 EPP plan on a 3 year contract, which includes:

200minutes
E/W @ 6:00pm
CID/VM

That seems like a pretty standard plan to me. And they are quoting me $89.99 for the SE w580i.

Can I do better? I am hoping to get unlimited incoming calls as well.

[4got10]

After a couple phone calls, I am now offered the 17.50 EPP plan on a 3 year contract, which includes:

200minutes
E/W @ 6:00pm
CID/VM

That seems like a pretty standard plan to me. And they are quoting me $89.99 for the SE w580i.

Can I do better? I am hoping to get unlimited incoming calls as well.

Was the phone $89.99 before or after the $50.00 rebate? After getting the phone you can always call customer service back and ask for a credit claiming that you know someone else that got the same phone on the plan for free or even use Future Shop as an example (in the latest flyer that have it for se w580i $0.00)

From what I read the EPP's are not as flexible as the retention plans.

[mycrazydeals]

Was the phone $89.99 before or after the $50.00 rebate? After getting the phone you can always call customer service back and ask for a credit claiming that you know someone else that got the same phone on the plan for free or even use Future Shop as an example (in the latest flyer that have it for se w580i $0.00)

From what I read the EPP's are not as flexible as the retention plans.

$89.99 is already after the $50 rebate. So I guess this is not hot then.

I asked them to change it to the EPP plan with the 3 year contract yesterday, but the rep said that it won't be in effect until Apr 21, so I guess I should call to cancel that and negotiate for a better deal.

[Haz]

Was the phone $89.99 before or after the $50.00 rebate? After getting the phone you can always call customer service back and ask for a credit claiming that you know someone else that got the same phone on the plan for free or even use Future Shop as an example (in the latest flyer that have it for se w580i $0.00)

From what I read the EPP's are not as flexible as the retention plans.I called retentions when I was trying to get a W580i real quick but they wouldn't budge on the $89.99 after rebate. Ended up doing my HUP in-store for the $139.99 - $50 deal. I called several time citing that stores were do $49.99 and even free but couldn't get it any lower.

[DynomiteHunter]

if you want teh w580 get it at futureshop its $0 with a 3yr plan this week
effective till thursday! check the flyeer!

also, you can get the epp plan at futureshop too.

i got epp rogers plan at futureshop and w580 for $0!
no CID tho. you win some you lose some i guess.

[1xTiMeR]

if you want teh w580 get it at futureshop its $0 with a 3yr plan this week
effective till thursday! check the flyeer!

also, you can get the epp plan at futureshop too.

i got epp rogers plan at futureshop and w580 for $0!
no CID tho. you win some you lose some i guess.

I called in yesterday just to try and get a new phone. If you read my previous post, i got the w580i for $15 while im on contract.

I got a great plan, just for calling in aswell.

[SENSEI]

So I called this evening for my gf line (which was my old line since 1995).

They gave me:
250 wkday
free eve/we 6PM
free incoming
free R2R
comm package (VM, CID, CW)
free 125 sent txt

$21 + SAF + tax

Wish he could've done no SAF, but that's OK considering what she was paying.

Next is to try and get a phone.

[embguy]

So I called this evening for my gf line (which was my old line since 1995).

They gave me:
250 wkday
free eve/we 6PM
free incoming
free R2R
comm package (VM, CID, CW)
free 125 sent txt

$21 + SAF + tax

Wish he could've done no SAF, but that's OK considering what she was paying.

Next is to try and get a phone.How are you manage to get
- free eve/we 6PM
- free incoming
- free R2R
I will be happy to get any one of these 3 features!!! They always turn me down when I phone the retention.

[Oilers]

How are you manage to get
- free eve/we 6PM
- free incoming
- free R2R
I will be happy to get any one of these 3 features!!! They always turn me down when I phone the retention.

keep in mind that he had the line with them for 15 yrs
that may answer your Q

[al1n_7]

So I called this evening for my gf line (which was my old line since 1995).

They gave me:
250 wkday
free eve/we 6PM
free incoming
free R2R
comm package (VM, CID, CW)
free 125 sent txt

$21 + SAF + tax

Wish he could've done no SAF, but that's OK considering what she was paying.

Next is to try and get a phone.

i had it since '95 too. with the huge phone.
except i can't get to that deal. im already on one year of the three year contact.

[fishlord]

How are you manage to get
- free eve/we 6PM
- free incoming
- free R2R
I will be happy to get any one of these 3 features!!! They always turn me down when I phone the retention.

I was able to get that far and I have only been a customer for 1.5 years, they would not go past that to include the com package too though (this was for 25 not 21 though).

[SENSEI]

i had it since '95 too. with the huge phone.
except i can't get to that deal. im already on one year of the three year contact.

I can't even remember the phone I had, but it was huge to say the least...had to pull the antenna up the top like in the Star-Tac days.

I had the oldest FORD employee plan...$15/month for free eve/we. No daytime minutes. Had 25 added in early 2000 cause I was able to pay with my credit card. Had to add voice mail separate. That was the king of all deals back in the day when no one talked while in school and had a pager to call screen anyways haha...man I'm dating myself....

[billccwu]

I was able to get that far and I have only been a customer for 1.5 years, they would not go past that to include the com package too though (this was for 25 not 21 though).

Keep trying! It all depends on the CSR you get, their offer can vary a great deal!

[brownman87]

i have a dream that one day i would be getting
350 anytime mins + bonus 350 anytime=700
free from 4pm, i get the extended, extended clock
r2r, r2f, r2home phone
free incoming
enhanced voicemail
caller id
name display
who called
unlimited texting

.....for 31.xx with tax, but i get a 45 dollar credit, so rogers sends me a chq each month.:lol:

[knickerbocker]

Hey, just called the CSX department, and got owned. I was transfered to the department via the automated menu, and then a lady picked up, talked to me, and because I renewed my plan just a few months ago, I really didn't have a bargaining position. She said would you still like me to transfer you to the cancellation department, and I said yes. But there was a long que, and I said I'd call back tomorrow.

[forgiven]

my contract is expiring in 3 months & I'm planning to renew it (but unlike any of you, I don't think I'm in a bargaining position right now :D)

750 mins
EW @ 6pm
Network calling
communication pack (VM, CID, 125 txt)
100 LD
no SAF

$45 + $11 + 911 - $32 credit - 20% ambassador discount = $21.5+tax

The rep put a note on my account saying I wanna get a new plan exactly like this one on a new activation :) Do you think they will honour it and not strip off any of my credits when I call in? :confused:

[brownman87]

my contract is expiring in 3 months & I'm planning to renew it (but unlike any of you, I don't think I'm in a bargaining position right now :D)

750 mins
EW @ 6pm
Network calling
communication pack (VM, CID, 125 txt)
100 LD
no SAF

$45 + $11 + 911 - $32 credit - 20% ambassador discount = $21.5+tax

The rep put a note on my account saying I wanna get a new plan exactly like this one on a new activation :) Do you think they will honour it and not strip off any of my credits when I call in? :confused:

what an ambassador discount, i never heard of that, how do you get it

[rvs007]

what an ambassador discount, i never heard of that, how do you get it

I believe it's a grandfathered discount that was given to friends and family of Rogers employees. At least that's how I got it added to my account from years ago.

[1226]

I believe it's a grandfathered discount that was given to friends and family of Rogers employees. At least that's how I got it added to my account from years ago.

Then people should stop including it when posting their plans. It's like a bank employee posting an impossible-to-get rate in the mortgage rates thread. Or a Best Buy employee posting his after employee discount price on a TV and calling it a hot deal.

[forgiven]

Then people should stop including it when posting their plans. It's like a bank employee posting an impossible-to-get rate in the mortgage rates thread. Or a Best Buy employee posting his after employee discount price on a TV and calling it a hot deal.

To answer ur question, I'm not an Rogers employee. And the discount was given to me without me even asking:!: Anyway, back to my question, any suggestions?

[1226]

To answer ur question, I'm not an Rogers employee. And the discount was given to me without me even asking:!: Anyway, back to my question, any suggestions?

Well technically I didn't ask a question, but if the general public can't get the 20% off then it doesn't really help to include it.

To answer your question, IMO I'd be surprised if they stripped your credits.

[mr_yellow]

That's still no reason to nit-pick and tell people to OMIT information about their plan...

Forgiven was posting the details of his plan just for information's sake. Nowhere did he suggest that he got it as part of the retentions deal and nowhere did he suggest that anyone else could get it.

[NerV]

i have a dream that one day i would be getting
350 anytime mins + bonus 350 anytime=700
free from 4pm, i get the extended, extended clock
r2r, r2f, r2home phone
free incoming
enhanced voicemail
caller id
name display
who called
unlimited texting

.....for 31.xx with tax, but i get a 45 dollar credit, so rogers sends me a chq each month.:lol:

Very, very skeptical of that. I guess we all would like you to provide some kind of proof.

Btw, to those who can't get good deals, keep trying guys. I was turned down twice...in a very rude way. Basically they told me that they can't do anything and my only option is to take some extra essentials. Pfff..... :evil:

But last night, I got a very nice lady who gave me everything I needed for a reasonable price.

[josh27]

Hi, i got unlimited incoming calls features and was told all calls are free doesn't matter from any parts of Canada. Does it also apply calls from States or europe,anyone knows? thanks!

[PrimaryTech]

Hi, i got unlimited incoming calls features and was told all calls are free doesn't matter from any parts of Canada. Does it also apply calls from States or europe,anyone knows? thanks!

As long as you are in your own local calling area, then yeah all incoming calls are unlimited. Even if you are outside of your local area they are unlimited incoming however you would be charged long distance if outside of your own local calling area.

[Pyobum]

I just got off the phone with Rogers, the CSR did absolutely not want to move. My 2 years contract expires end of May and I started by inquiring if I want to re-sign for 3 years can I get a better deal. This is what I currently have:
- 200mins
- EV & WK from 8pm
- CID
for $20 + SAF/911 + tax, which is ok, not great

I asked "Can I get after 6pm instead of 8pm", she said "no, you already have a good plan". lol, all I could think of is say, "thank you, have a good day". Female CSRs really are more strict than guys, last time I got the free CID it was a guy.

I'm looking forward to get a similar plan with free K1 KRZR, that is not too pushy is it? I said Bell gives free K1 KRZR if I sign for 3 years (which is true) and she didn't care that my contract expires in 2 months. I'm gonna call back next week.

[levp]

Just got this deal for my friend:

100 wd min
1000 min n\w @ 8
Unlim incoming
CID -7$ credit

25- 5$ credit= 20$

+10$ Top5

=30+SAF+Txs

What do you guys think about it, do you think i could get a better deal, considering that not all retention plans are available with the Top5?!

FRee network would make it a sweet deal, do u think i could do it?

[fishlord]

Just got this deal for my friend:

100 wd min
1000 min n\w @ 8
Unlim incoming
CID -7$ credit

25- 5$ credit= 20$

+10$ Top5

=30+SAF+Txs

What do you guys think about it, do you think i could get a better deal, considering that not all retention plans are available with the Top5?!

FRee network would make it a sweet deal, do u think i could do it?

Without the top5 that is pretty meh... depending on how much of your calling is to those 5.

[levp]

Without the top5 that is pretty meh... depending on how much of your calling is to those 5.

Calling and texting my Top5 A LOOT!!!

[brownman87]

Very, very skeptical of that. I guess we all would like you to provide some kind of proof.

Btw, to those who can't get good deals, keep trying guys. I was turned down twice...in a very rude way. Basically they told me that they can't do anything and my only option is to take some extra essentials. Pfff..... :evil:

But last night, I got a very nice lady who gave me everything I needed for a reasonable price.

the key word is "dream"

[brownman87]

I just got off the phone with Rogers, the CSR did absolutely not want to move. My 2 years contract expires end of May and I started by inquiring if I want to re-sign for 3 years can I get a better deal. This is what I currently have:
- 200mins
- EV & WK from 8pm
- CID
for $20 + SAF/911 + tax, which is ok, not great

I asked "Can I get after 6pm instead of 8pm", she said "no, you already have a good plan". lol, all I could think of is say, "thank you, have a good day". Female CSRs really are more strict than guys, last time I got the free CID it was a guy.

I'm looking forward to get a similar plan with free K1 KRZR, that is not too pushy is it? I said Bell gives free K1 KRZR if I sign for 3 years (which is true) and she didn't care that my contract expires in 2 months. I'm gonna call back next week.


are you joking, im a new customer and i got this,
i thinking of adding on free incoming to my plan very soon. probably in the next 6 months, i dont want to push it too much.


light a match under their arse and tell them ur cancelling, do it, they will give u a good deal. be like " can me in 30 days as i need time to switch" dats it.

ps. chek out howard forums they got lots of tips on how to bargain and w.e

[Pyobum]

^ Could you post a direct link to a thread in HowardForums, I snooped around but didn't find anything useful.

Thanks for the advices, I'll keep calling till I get what I want.

[AirForceElite]

my contract is expiring in 3 months & I'm planning to renew it (but unlike any of you, I don't think I'm in a bargaining position right now :D)

750 mins
EW @ 6pm
Network calling
communication pack (VM, CID, 125 txt)
100 LD
no SAF

$45 + $11 + 911 - $32 credit - 20% ambassador discount = $21.5+tax

The rep put a note on my account saying I wanna get a new plan exactly like this one on a new activation :) Do you think they will honour it and not strip off any of my credits when I call in? :confused:

Like I said in the past for at least 10 times, what we think here does not mean anything. You keep asking questions that you know nobody has answers to such as: "what time do reps are in best mood" or "do you think i can get this"?

It's all based on luck. Nobody here can guarantee you anything, it's all in the hands of rep you get. You might get a$$hole who will call his manager to strip all of your credits because you really shouldn't be getting all of that as a new customer (but that's another subject) or you can get newb rep who not only will keep your credits, but give you another ridiculous discount. ALL DEPENDS ON YOUR LUCK

Hi, i got unlimited incoming calls features and was told all calls are free doesn't matter from any parts of Canada. Does it also apply calls from States or europe,anyone knows? thanks!

No no and no. Everytime you see the word unlimited, it means it's for your local calling area only. If you go to Europe you could be paying as much as $3.99 per minute. Yes you saw that right...$3.99 per minute to accept/dial a call when you are on international roaming. US is bit cheaper than Europe, but still every expensive to use the phone. In US you could be paying up to $1.99 per minute as opposed to $3.99 per minute...which still makes this very expensive. Unlimited Incoming = totally free incoming as long as you are inside your local calling area. As soon as you get out of it...such as from Toronto you go to Niagara for 2 days, you will be paying long distance at $0.30/minute unless you have some LD pack that includes minutes.

Just got this deal for my friend:

100 wd min
1000 min n\w @ 8
Unlim incoming
CID -7$ credit

25- 5$ credit= 20$

+10$ Top5

=30+SAF+Txs

What do you guys think about it, do you think i could get a better deal, considering that not all retention plans are available with the Top5?!

Free network would make it a sweet deal, do u think i could do it?

Read first reply in this post. Once again, what we think is irrelevant. If somebody said "Yes, I think" would it change anything?

are you joking, im a new customer and i got this i thinking of adding on free incoming to my plan very soon. probably in the next 6 months, i dont want to push it too much.


That's exactly what I mean when I say ALL depends on your luck.
You shouldn't even be getting any deal because you are new customer. The retention department is for people who want to cancel and are existing customers (hence the word "retention" meaning to "retain from leaving").
You got extremely lucky, and luck is the only thing you need. (Of course if you are with them for really long time or you are big spender it helps a lot too)

^ Could you post a direct link to a thread in HowardForums, I snooped around but didn't find anything useful.

Thanks for the advices, I'll keep calling till I get what I want.

http://www.howardforums.com/showthread.php?t=859401

[sheriffabc]

My contract is coming up (after 3 years) end April:

This is what I have:

200 anytime
free evenings and weekends after 6
CID, VM
per second billing
$20+SAF+911
free incoming text (sms)

I called and they offered free incoming, new Motorolo V3T phone same rate ($20) but wanted to change billing to per minute, and increased to 250 anytime minutes - another contract for 3 years!

Comments and suggestions please

Thanks in advance

Question if I cancel and move to a new carrier can I keep my phone number?

[AirForceElite]

My contract is coming up (after 3 years) end April:

This is what I have:

200 anytime
free evenings and weekends after 6
CID, VM
per second billing
$20+SAF+911
free incoming text (sms)

I called and they offered free incoming, new Motorolo V3T phone same rate ($20) but wanted to change billing to per minute, and increased to 250 anytime minutes - another contract for 3 years!

Comments and suggestions please

Thanks in advance

Question if I cancel and move to a new carrier can I keep my phone number?

1) you got godly plan! per second billing is worth much much more than lousy 50 more daytime minutes....dont change it you will regret it. just try to add some sort of freebie without affecting PSB. add like internet plan or sms plan for free...dont change ur plan
2) every provider in canada offers free incoming text
3) yes u can keep your phone number. but you will not get the same plan..so whoever you will move to, you will probably pay twice or thrice more

[locodawg]

Question if I cancel and move to a new carrier can I keep my phone number?

Yep ... been like that for awhile now.


has anyone tried to get a BB Curve?

[brownman87]

^ Could you post a direct link to a thread in HowardForums, I snooped around but didn't find anything useful.

Thanks for the advices, I'll keep calling till I get what I want.

http://howardforums.com/showthread.php?t=859401&page=180&pp=15&highlight=retentionsalloMoto

and chek out their retentions page

[brownman87]

Airforceelite
im curious, u seem to knwo a lot
wut is ur retention plan ?

[AirForceElite]

Airforceelite
im curious, u seem to knwo a lot
wut is ur retention plan ?

http://img.photobucket.com/albums/v326/AirForceElite/untitled.jpg

[brownman87]

http://img.photobucket.com/albums/v326/AirForceElite/untitled.jpg

damn im disappointed.
i thought u wud do better
u basically have
250 anytime
free from 6
r2r
cid
vm
125 text?

for about 31.xx


i thought u wud have some crazy ass 15 or 10 dollar plan along with the mentioned above, with free incoming.

[AirForceElite]

damn im disappointed.
i thought u wud do better
u basically have
250 anytime
free from 6
r2r
cid
vm
125 text?

for about 31.xx


i thought u wud have some crazy ass 15 or 10 dollar plan along with the mentioned above, with free incoming.

i don't have 125 texts, otherwise i wouldn't be charged $0.45 for 3 text messages i sent which you can see in Summary of Usage Charges.

I only 100LD minutes instead of TXT cause i probably text 10 messages per year so no reason to have TXT msg plan.

and no...i don't have crazy ass plan, didn't get lucky rep it seems

[guardianflash]

is the $17.50 EPP plan still available? Also, does it include Caller ID?

[BootsJessie]

Can they audit your account and take away credits?
Here's why I'm asking:
I just got my 2nd bill and called yesterday to complain because they still haven't given me a $10 credit for the 2500 texts which I was told I'd get when I first signed up. So she puts me on hold while she talks to her supervisor and comes back saying that due to the already many credits on my account, she can't add the $10 credit for the text messages. Says that the guy that offered me this when I first signed up is no longer there. With all the credits she can't put on another one and don't be surprised if this account gets audited in the near future.
Can they do that? I'm afraid they'll come back now and take away stuff. Or should I have persisted and said "No way, I was offered this to sign a 3 year contract and that's what I did and that's what I want."
What do you think I should do?
Thanks,

[PrimaryTech]

Can they audit your account and take away credits?

The odds are they won't take all your credits, but could take away another credit. As mentioned in this thread many times, if your credits are higher then the monthly price plan = audit

[brownman87]

Can they audit your account and take away Or should I have persisted and said "No way, I was offered this to sign a 3 year contract and that's what I did and that's what I want."
What do you think I should do?
Thanks,

u have the answer, yourself.
that is breach of contract, that guy legally represented rogers, and now it has become breach of contract and tell them you will complain to CRTC, and you will cancel them and you wont pay the cancellation fee due to this .

[BootsJessie]

u have the answer, yourself.
that is breach of contract, that guy legally represented rogers, and now it has become breach of contract and tell them you will complain to CRTC, and you will cancel them and you wont pay the cancellation fee due to this .

Yeah, guess you're right.
Although I think I'm still not doing too bad, even paying the $10 for 2500 text messages.
What I have:
250 anytime
evening and weekends @ 6
call display, voice mail
unlimited incoming
rogers to rogers
This for $20 + sys access + 911
As well as the vision plan $10 with a $5 credit as I have the shine phone.
So $25 ++ in all and they were supposed to throw in the 2500 texts at no charge.
So I don't know if I should just keep quiet or threaten to cancel.
I have this plan on 2 phones too, so I'd cancel them both.

[AirForceElite]

Yeah, guess you're right.
Although I think I'm still not doing too bad, even paying the $10 for 2500 text messages.
What I have:
250 anytime
evening and weekends @ 6
call display, voice mail
unlimited incoming
rogers to rogers
This for $20 + sys access + 911
As well as the vision plan $10 with a $5 credit as I have the shine phone.
So $25 ++ in all and they were supposed to throw in the 2500 texts at no charge.
So I don't know if I should just keep quiet or threaten to cancel.
I have this plan on 2 phones too, so I'd cancel them both.


Threaten to cancel.
you are holding all the cards

[brownman87]

Yeah, guess you're right.
Although I think I'm still not doing too bad, even paying the $10 for 2500 text messages.
What I have:
250 anytime
evening and weekends @ 6
call display, voice mail
unlimited incoming
rogers to rogers
This for $20 + sys access + 911
As well as the vision plan $10 with a $5 credit as I have the shine phone.
So $25 ++ in all and they were supposed to throw in the 2500 texts at no charge.
So I don't know if I should just keep quiet or threaten to cancel.
I have this plan on 2 phones too, so I'd cancel them both.

well in ur case i wudnt be complaining, u got pretty much everything... tru texting wud make it even sweeter, but whu cares, u shud consider urself lucky, i wud luv to be on ur plan.

lol. :D u got it all, if anything, u shud be feeling guilty for being so cheap, take it as a compliment


i plan to add unlimited incoming very soon to my plan, possibly VM, who called and about 30 text for 3 bucks, or ask them to credit it. i dont want to ask for data or anything, i dont care for that.

[brownman87]

Threaten to cancel.
you are holding all the cards

it wud really suck if they do cancel you and when you call back to un-cancel all ur credits are gone, and you gotta start from scratch< like when you do a vacation suspend.

[weedb0y]

it wud really suck if they do cancel you and when you call back to un-cancel all ur credits are gone, and you gotta start from scratch< like when you do a vacation suspend.

Nah, I wouldn't be worried about it. With the latest market EPP plans out there, a new subscriber can get good deals and they know that.

[Mendesb]

Yeah, guess you're right.
Although I think I'm still not doing too bad, even paying the $10 for 2500 text messages.
What I have:
250 anytime
evening and weekends @ 6
call display, voice mail
unlimited incoming
rogers to rogers
This for $20 + sys access + 911
As well as the vision plan $10 with a $5 credit as I have the shine phone.
So $25 ++ in all and they were supposed to throw in the 2500 texts at no charge.
So I don't know if I should just keep quiet or threaten to cancel.
I have this plan on 2 phones too, so I'd cancel them both.

u got a pretty pimped plan..

me personally (which i share with a friend as i have 2 lines (one with diff provider..)I got
250daytime
call display
call forwarding
unlim incoming
R2R
texts (im assuming 125? not sure tho as my other line has unlim.. so idc)
total bill including tax is 21.23

[NerV]

u got a pretty pimped plan..

me personally (which i share with a friend as i have 2 lines (one with diff provider..)I got
250daytime
call display
call forwarding
unlim incoming
R2R
texts (im assuming 125? not sure tho as my other line has unlim.. so idc)
total bill including tax is 21.23

Wow! Crazy and very nice!! Good job!

Btw, does anyone know how to check on my online profile how much is credited? I can see only "monthly plan credit".

Thanks.

[Mendesb]

Wow! Crazy and very nice!! Good job!

Btw, does anyone know how to check on my online profile how much is credited? I can see only "monthly plan credit".

Thanks.

monthly plan credit will be all the credits u have then. Top right hand corner should say the total amount.

I do sell cell plans... if im doin tht, i better have a pimped one lol.

I stopped advertising though until I get sponsored poster. Exams are comin up tho.

btw nice pic, pretty jokes

[brownman87]

u got a pretty pimped plan..

me personally (which i share with a friend as i have 2 lines (one with diff provider..)I got
250daytime
call display
call forwarding
unlim incoming
R2R
texts (im assuming 125? not sure tho as my other line has unlim.. so idc)
total bill including tax is 21.23

how did you get that plan, did you work for rogers or sumthing or u got it thru retentions?
how long you been with rogers b4 you got this
thats an amazing plan, possibly one of the best ones if heard

[booboi]

=( so my w810i phone just got a flashing white problem today when i turned on my phone. Entering the 2nd year of the plan, so the 1 year warranty is gone.

My plan is the $20 dollar plan with 250 minutes, 6pm weekends/days, cid, no voicemail, no free text.

If i call, i know they are going to ask me, do you want to upgrade your phone for another 3 years...how should i negotiate? what can i add? without of course increasing the bill.

Any help will do! thank you!

[power886]

call today to ask them price match my cousin roger account to my account the customer relation rep Mark was a total @$$hole :mad: , wont do it for me

my account is $15+SAF:lol:
250 min
6pm u/l
wknd u/l
CID
2R2

[521711]

call today to ask them price match my cousin roger account to my account the customer relation rep Mark was a total @$$hole :mad: , wont do it for me

my account is $15+SAF:lol:
250 min
6pm u/l
wknd u/l
CID
2R2


I have the same plan but $30 +saf .. do u have 125 txt?
I called them they wont do anything for me.
if u can p.me ur phone # that would me great. I want to get the same deal let me know thx.....

[Mendesb]

Hey called retentions with my sister who is currently on the $25 incoming plan to see what we can get. I tried by quoting a retention plan from Telus that signed up a few days ago:


Telus 17.30 EPP + SAF

200 Daytime Minutes
+ 100 Local Minutes
Evenings Weekends at 6
Unlimited Incoming
TELUS to TELUS
Unlimited Text Messaging
Caller ID
Voicemail 10
Call Waiting
Conference Calling
Call Forwarding
Detailed Billing
Unlimited Local Calling for first 2 Months
$70 Billing Credit
$150 Phone Discount on 2 yr Contract

However the most we got from Rogers at the same rate of $25

200 Daytime Minutes (up from 100 minutes) or 250 on 3 year
Unlimited Incoming
Evening Weekends from 6pm
Caller ID
Voicemail
Call Waiting
Acquisition pricing on phone

with either a 2 or 3 yr contract.

We told them that we'll think it over. What do you guys think ? Can I do better? Don't have much experience dealing with Rogers retention, do I have a shot at more? BTW this is my first call to them

Hey, How long have you been with rogers for? How much longer on your contract? These are 2 factors that seem to get better deals (although not always!) If uve been with them for a couple months.. then im afraid that its not very likely. If you've been with them for a couple years, then you have to look at how many discounts/credits you have on your account already.

email me if you have further questions :D

[NerV]

Hey called retentions with my sister who is currently on the $25 incoming plan to see what we can get. I tried by quoting a retention plan from Telus that signed up a few days ago:


Telus 17.30 EPP + SAF

200 Daytime Minutes
+ 100 Local Minutes
Evenings Weekends at 6
Unlimited Incoming
TELUS to TELUS
Unlimited Text Messaging
Caller ID
Voicemail 10
Call Waiting
Conference Calling
Call Forwarding
Detailed Billing
Unlimited Local Calling for first 2 Months
$70 Billing Credit
$150 Phone Discount on 2 yr Contract

However the most we got from Rogers at the same rate of $25

200 Daytime Minutes (up from 100 minutes) or 250 on 3 year
Unlimited Incoming
Evening Weekends from 6pm
Caller ID
Voicemail
Call Waiting
Acquisition pricing on phone

with either a 2 or 3 yr contract.

We told them that we'll think it over. What do you guys think ? Can I do better? Don't have much experience dealing with Rogers retention, do I have a shot at more? BTW this is my first call to them


This plan seems reasonable. I used a very similar Telus plan as a reference. I've been with Rogers almost 2 yrs. However it took me some time and few calls to get what I want. If you are satisfied with what you have, just go ahead. Trying to sneak as much as possible doesn't always work, b/c first of all they have a new system (I don't know how it works, but I guess it's better than the old one, otherwise rogers wouldn't integrate it) and secondly if you get too many things at once...it might be suspicious for CS reps. I've got the similar plan as you and $15 in credits. However, on my online act i can see only "monthly credit" and no amount is shown. I just had my plan changed on tues, so when I called in on wen to check whether everything is fine, the rep who talked to me sounded really creepy and skethy when I asked the details of my credit. He confirmed that everything is how it is supposed to be. After talking to him I checked my online profile and I had a feeling that smth is missing there. I can't say what. May be it's just paranoia.....lol :D :twisted:

Does anyone know how can I check the amount of credits before receiving my bill?

[Mendesb]

This plan seems reasonable. I used a very similar Telus plan as a reference. I've been with Rogers almost 2 yrs. However it took me some time and few calls to get what I want. If you are satisfied with what you have, just go ahead. Trying to sneak as much as possible doesn't always work, b/c first of all they have a new system (I don't know how it works, but I guess it's better than the old one, otherwise rogers wouldn't integrate it) and secondly if you get too many things at once...it might be suspicious for CS reps. I've got the similar plan as you and $15 in credits. However, on my online act i can see only "monthly credit" and no amount is shown. I just had my plan changed on tues, so when I called in on wen to check whether everything is fine, the rep who talked to me sounded really creepy and skethy when I asked the details of my credit. He confirmed that everything is how it is supposed to be. After talking to him I checked my online profile and I had a feeling that smth is missing there. I can't say what. May be it's just paranoia.....lol :D :twisted:

Does anyone know how can I check the amount of credits before receiving my bill?

haha so u know about the new system change too... few wks ago i said somethin abt this, and ppl bashed me as "I have no proof" o well whatever..

Sry buddy theres no other way really. But dont worry! you have 3 months to fight any fee :) new system only allows you to fight 100$ w.o manager approval

[Kaitlyn]

When does rogers normally contact you if your contract is about to expire?

Mine expires in less than 30 days and nobody has called me to offer anything :(.

In fact, the last time I was on the phone the lady mentioned that the various discounts I had would be removed once my contract ended.

Are they not gonna call and try to keep me as a customer!?

[Valek]

When does rogers normally contact you if your contract is about to expire?

Mine expires in less than 30 days and nobody has called me to offer anything :(.

In fact, the last time I was on the phone the lady mentioned that the various discounts I had would be removed once my contract ended.

Are they not gonna call and try to keep me as a customer!?

They won't tell you when your contract expires and continue to charge you monthly.

[Kaitlyn]

They won't tell you when your contract expires and continue to charge you monthly.

Uhh... what? I know when my contract expires and they have confirmed it, and told me that I will lose my credits. One lady told me that Rogers will certainly be calling me... but I would have expected something by now!

[Vickel]

haha so u know about the new system change too... few wks ago i said somethin abt this, and ppl bashed me as "I have no proof" o well whatever..

Sry buddy theres no other way really. But dont worry! you have 3 months to fight any fee :) new system only allows you to fight 100$ w.o manager approval

any details about this new system?

[NerV]

Uhh... what? I know when my contract expires and they have confirmed it, and told me that I will lose my credits. One lady told me that Rogers will certainly be calling me... but I would have expected something by now!

"They will be certainly calling you" and offering you a free plan which includes unlimited talking and texting world wide + lots of cool features. Besides that, they will be sending you an appreciation check monthly.:D Come'on, do you really think that rogers will be calling you to offer you a cheaper plan? Would you do that if you were them? If you want to get smth, you have to pursuit that. Don't wait until it falls from the sky.

[shopper-X]

Uhh... what? I know when my contract expires and they have confirmed it, and told me that I will lose my credits. One lady told me that Rogers will certainly be calling me... but I would have expected something by now!

They are going to get outbound reps to call you which just started there last week with no power to offer anything and not even know how to work the system. Experienced more senior reps with more power do not do outbound calling.

Do yourself a favour and call retentions and sign a better plan now while you have the credits and not after the credits expire.

I'm working on getting a second line and the reps are barely budging.
So far the best plan I got offered is:

250 minutes
Unlimited incoming
Unlimited WN/WE starting @ 8pm (I want 6pm or better)
R2R
Caller ID
100 CND Long Distance
For $20 per month + SAF + e911 + SK_911 + taxes = $30.61.

I'm holding out for Voice Mail or at least a credit for the $11 value package as it includes CID, this and the 6pm start is where they are not budging.

[Mendesb]

When does rogers normally contact you if your contract is about to expire?

Mine expires in less than 30 days and nobody has called me to offer anything :(.

In fact, the last time I was on the phone the lady mentioned that the various discounts I had would be removed once my contract ended.

Are they not gonna call and try to keep me as a customer!?
Hey Kait, typically they call 2-3 months in advance. Strange. Maybe they called, and you didnt pick up as it was a weird number?
They won't tell you when your contract expires and continue to charge you monthly.
Yes, they put you on monthly
Uhh... what? I know when my contract expires and they have confirmed it, and told me that I will lose my credits. One lady told me that Rogers will certainly be calling me... but I would have expected something by now!
Well im sure rogers would prefer you have no credits vs some credits :P
any details about this new system?
details on the new system... all I know is that its slow, employees dont like it very much (out of 15 or so), unable to give more than 100$ off anything (bill/phone) w.o management approval
"They will be certainly calling you" and offering you a free plan which includes unlimited talking and texting world wide + lots of cool features. Besides that, they will be sending you an appreciation check monthly.:D Come'on, do you really think that rogers will be calling you to offer you a cheaper plan? Would you do that if you were them? If you want to get smth, you have to pursuit that. Don't wait until it falls from the sky.
uhh nerv.. sry but typically rogers calls. Even with home phone and such they normally call a few months in advance. I know once I was @ my gf's place and rogers called. Haha i picked up (im always there) and then linked the house lol.

They are going to get outbound reps to call you which just started there last week with no power to offer anything and not even know how to work the system. Experienced more senior reps with more power do not do outbound calling.

Do yourself a favour and call retentions and sign a better plan now while you have the credits and not after the credits expire.

I'm working on getting a second line and the reps are barely budging.
So far the best plan I got offered is:

250 minutes
Unlimited incoming
Unlimited WN/WE starting @ 8pm (I want 6pm or better)
R2R
Caller ID
100 CND Long Distance
For $20 per month + SAF + e911 + SK_911 + taxes = $30.61.

I'm holding out for Voice Mail or at least a credit for the $11 value package as it includes CID, this and the 6pm start is where they are not budging.

good advice shopper gives. You should call into retention... also incase u find a better deal anywhere (diff company) you need to give rogers 30days notice.

on a side note, just wondering what credits u have on ur plan?

[NerV]

uhh nerv.. sry but typically rogers calls. Even with home phone and such they normally call a few months in advance. I know once I was @ my gf's place and rogers called. Haha i picked up (im always there) and then linked the house lol.


I've never been in such situation, but I guess you r right. But still, if Rogers wouldn't call me, I would call them. :)

[shopper-X]

I'm working on getting a second line and the reps are barely budging.
So far the best plan I got offered is:

250 minutes
Unlimited incoming
Unlimited WN/WE starting @ 8pm (I want 6pm or better)
R2R
Caller ID
100 CND Long Distance
For $20 per month + SAF + e911 + SK_911 + taxes = $30.61.

I'm holding out for Voice Mail or at least a credit for the $11 value package as it includes CID, this and the 6pm start is where they are not budging.



on a side note, just wondering what credits u have on ur plan?

There are no credits on this plan. This is for a new sign-up for my fiancée who is on Speakout and it's just a note for now.

My own current plan is the SK/MB Mega Promotional plan:
250 Minutes
Unlimited R2R
Unlimited WN/WE @ 6pm
For $10.00 per month

I have added:
1,000 CND Long Distance + $5.00
$20 Communicate Value Package + $20.00

Credits:
$10 per month for the $20 Communicate Value Package - $10.00

Total per month is $10 + $5 + $20 - $10 = $25 + SAF + e911 + SK_911 + taxes = $36.11 per month.

[Mendesb]

I've never been in such situation, but I guess you r right. But still, if Rogers wouldn't call me, I would call them. :)
agreed lol
There are no credits on this plan. This is for a new sign-up for my fiancée who is on Speakout and it's just a note for now.

My own current plan is the SK/MB Mega Promotional plan:
250 Minutes
Unlimited R2R
Unlimited WN/WE @ 6pm
For $10.00 per month

I have added:
1,000 CND Long Distance + $5.00
$20 Communicate Value Package + $20.00

Credits:
$10 per month for the $20 Communicate Value Package - $10.00

Total per month is $10 + $5 + $20 - $10 = $25 + SAF + e911 + SK_911 + taxes = $36.11 per month.

very nice plan. I used one of these with a student plan and a retention plan to make one once.. came out NICE

in regards to the credits, I was asking Kait sry about that.
My opinion for you is to either see if u can get similar plan (i did that once with one of my fido 10$ plan)

[mec9t8]

I finally straighten out the recent invoice with Rogers regarding my 3-year renewal back in Jan 08, here is the plan I got. Not bad consider when I called there is no Telus plan to match. My wife also renew with the same plan with the same retention CSR. We are pretty happy with this for now. (the only thing I will like to have is call forwarding, now it pay-per-use with this plan).

250/Unlimited Eve/Wkds Plan $20.00
25 Anytime Minutes Bonus $0

Unlimited Text Messaging Opt. $10.00
6PM Early Eve. Calling Option $5.00
Monthly Plan Credit savings of -$15.00

Voicemail $7.00
Monthly Plan Credit savings of -$7.00

Call Display $7.00
Digital Call Display Credit savings of -$7.00

Rogers to Rogers Calling $5.00
Rogers to Rogers 3Yr Bonus savings of -$5.00

System Access Fee $6.95
911 Emergency Svc Access Fee $0.50

Better Choice Bundles 10% Disc of -$2.00

Total (including tax) = $28.76

p.s. My Rogers retention CSR actually switched to this new plan the next day (not the next billing cycle), as a result, some credits were missing for the partial month, therefore I have to call back to get credited (not problem at all). Just remember to check first & second month bill carefully after your renewal, you might be richer than you think.

[sahilz]

I am on a month-month coroporate plan with my company for the following for about a year now:

$18 - 200 daytime minutes, per second billing, VM, CID
$5 - Unilimited weeknights & weekends starting @ 6pm.
$6.95 - SAF
XX - 911 fee..
______
$34 ish / month w/tax

------

Has anyone got a better deal? with the same daytime minutes/unlim weeknight/ends? I dont do texts/sms, or data.

Also, would I have to start all over and lose my number if I switch to a non-corporate plan?

Thanks.

[Raimiette]

lol okay so my sister says she'd call for me today to get a good plan (I am not a good haggler) I am upset with her now (lol).

My old plan was this (3 year contract ending in June):

100 anytime minutes
1000 early evening and weekends from 6
Voicemail
Caller ID
Unlimited Text Messages

For about $55 (after tax)/month.

Nicole haggled me this "excellent" deal (on 3 year contract):

250 Anytime minutes
Unlimited early evening and weekends from 6
Voicemail
Caller ID
250 Text messages
Rogers to Rogers
$15 Data Plan

For about $62.00 (after tax)/month. She also got me the HTC Touch for $200.00

...lol I wanted to pay LESS than what I was paying before. I am sad.

She just got me this today. Is there anyway I can call back and say I don't want it/have it changed a bit)

[PHR0898]

http://img.photobucket.com/albums/v326/AirForceElite/untitled.jpg

You have a 23 page bill...how many Rogers services do you have?...I thought I was in deep with an 8 page bill most months.

[ranarajan]

You have a 23 page bill...how many Rogers services do you have?...I thought I was in deep with an 8 page bill most months.

what a waste of trees

[NerV]

what a waste of trees

I know, eh! It's not even a waste of trees, but of space. For the first 1.5 yrs I used to receive bills, but then I didn't have enough space to store all of them, cuz I have detailed billing and my usual bill had around 15 pages. Rogers should do like Primus, they credit me $0.50 for signing up for e-Bill. Half a buck is not a lot, but still is better than nothing. Besides that I feel good, cuz I'm environmentally friendly and save trees. Also, I don't have to worry about where I am going to store all the bills. :D

P.S. Green Peace! :D

[sschopra]

I am looking to re-sign with rogers in the near future. My current plan is a corporate plan.

23 + SAF ...etc...

200 daytime billed by the second
Unlimited evenings and weekends 6pm
Free Call Display
Free Voice Mail
Free Krazer on a 2 year contract

Really all I would need is rogers to rogers or my 5 added. Then I would not even need Call Display AND Voicemail. Do you think they'd make a switch for me such as canceling my voicemail and adding rogers to rogers?

[Mendesb]

lol okay so my sister says she'd call for me today to get a good plan (I am not a good haggler) I am upset with her now (lol).

My old plan was this (3 year contract ending in June):

100 anytime minutes
1000 early evening and weekends from 6
Voicemail
Caller ID
Unlimited Text Messages

For about $55 (after tax)/month.

Nicole haggled me this "excellent" deal (on 3 year contract):

250 Anytime minutes
Unlimited early evening and weekends from 6
Voicemail
Caller ID
250 Text messages
Rogers to Rogers
$15 Data Plan

For about $62.00 (after tax)/month. She also got me the HTC Touch for $200.00

...lol I wanted to pay LESS than what I was paying before. I am sad.

She just got me this today. Is there anyway I can call back and say I don't want it/have it changed a bit)

u can change back dun wry. Also reverse the HTC touch (im going on the assumption that this change was made a few hours ago)
I am looking to re-sign with rogers in the near future. My current plan is a corporate plan.

23 + SAF ...etc...

200 daytime billed by the second
Unlimited evenings and weekends 6pm
Free Call Display
Free Voice Mail
Free Krazer on a 2 year contract

Really all I would need is rogers to rogers or my 5 added. Then I would not even need Call Display AND Voicemail. Do you think they'd make a switch for me such as canceling my voicemail and adding rogers to rogers?

KEEP the corp plan. Its one of the few that have billed per sec :) R2R is only 5$. You wont be able to take out CD and VM, its part of the corp plan.

[superbpx]

i got a sweet plan currently with my curve and added another line for my parents and the guy was straight with me at retention...if you guys are noticing them barely budging dont know if this has been mentioned cause well...i didnt read the other pages but rogers had a budget for 2008 of how much they can give their customers in terms of discounts and rebates and all that...and in January alone they went over the budget for the year so, now they are running a tight ship and if anything seems major or isnt like a $5 OFF discount cause your bill is too high, the rep will try but dont expect the world like last year and previous experiences...

just some info for ya.

[amuzinkn]

one of my friends told me that $25 is the absolute most the system allows in monthly service credits even on a $50 plan, possibly as a result of the new policy changes.

What they did for her was provide a bulk credit for the next year $60 to make up for the lack of the credit and left a note saying she could call back to renew the lump sum credit.

I don't see why they would lie to her since they would lose more revenue doing this than by just providing monthly credits.

[ranarajan]

I am looking to re-sign with rogers in the near future. My current plan is a corporate plan.

23 + SAF ...etc...

200 daytime billed by the second
Unlimited evenings and weekends 6pm
Free Call Display
Free Voice Mail
Free Krazer on a 2 year contract

Really all I would need is rogers to rogers or my 5 added. Then I would not even need Call Display AND Voicemail. Do you think they'd make a switch for me such as canceling my voicemail and adding rogers to rogers?

corporate plans are a double edge swords, you can get HUP quite early but i havent heard of corporate plans getting freebies, the system wont allow it apparently.

i suggest u switch to a plan like mines. by the way, im a brand new customer whu signed this march.

20 bucks
200 anytime
free from 6
r2r
CID
1year contract

would you be happy with sumthing like this?
who cares about persecond billing, honestly, i dont see it affecting me, thats why i didnt go with fido, their network sucks, and you have to pay 5 bucks to be put on the rogers network (no wonder they call them robbers), but they r styl better than telus, worst network ever, i would hear bout 3 rings before the person on the other end heard one, same goes for the calls coming to be..i guess lesser of the two evils, rogers beats bellus anyday hands down...

apart from my bit**ing at telus..

how many years have you been with rogers?
how many months till your contract is over?
wuts the length of your current contract?

wut i would do is get out of the corporate plan, make them create somthing similar for you, but you would lose early HUP priviledges, who cares, i dont see it effecting me. Even without those priviledges you can get HUPs, its in the way you talk and negotiate.
try to go for this, it will require a lot of calling, and some homework, get some plans out.
25 dollars
250 anytime
free from 6
incoming free
r2r
vm
cid
125 text

---you wud be paying 2 bucks more for all this.
who knows the might make it 20 bucks for you


you shoud be able to score a nice deal.

[ranarajan]

i got a sweet plan currently with my curve and added another line for my parents and the guy was straight with me at retention...if you guys are noticing them barely budging dont know if this has been mentioned cause well...i didnt read the other pages but rogers had a budget for 2008 of how much they can give their customers in terms of discounts and rebates and all that...and in January alone they went over the budget for the year so, now they are running a tight ship and if anything seems major or isnt like a $5 OFF discount cause your bill is too high, the rep will try but dont expect the world like last year and previous experiences...

just some info for ya.

that sucks for guy like me, i just signed up, i got no leverage whatsoever.
i was hopin to add incoming, and who called.

[Raimiette]

u can change back dun wry. Also reverse the HTC touch (im going on the assumption that this change was made a few hours ago)
.

Yeah, I just got the plan at like 5:00pm.

Okay so I called them back (got a REALLY bitchy CSR to begin with) and they told me I couldn't change my account at all since I already agreed to the new contract (which I did like 3 hours ago).

The guy then said "you have a very good plan now, why would you want to change it? Everybody always wants something for nothing...you already agree to the plan then you call to change it? No change, get with it!"

At this point I asked him to send me to retentions which he did.

On retentions I got a nice guy who told me the same thing (I couldn't change the plan) BUT he would add on unlimited text messages for me for 6 months for free and see if he could shave something off.

I ended up with this (that I apparently have to live with for the next 3 years)

$25 base plan:
250 anytime
Unlimited Early Eve/End from 6

Caller ID ($7 credit for duration of contract)
Voicemail ($7 credit for duration of contract)
R2R ($5.00 credit for duration of contact)

Data Plan $15.00
500 Text Messages $5.00

This makes $25+15+5=$45+SAF&911

For a total of $55.45/month. Plus the $200 I have to pay for the HTC touch...

Bah, obviously this is not ideal but I can't do anything about this for now so I'll just have to wait it out I guess.

(Guys, humour me and tell me how great this plan is mmmkay? :D )

[ranarajan]

Yeah, I just got the plan at like 5:00pm.

Okay so I called them back (got a REALLY bitchy CSR to begin with) and they told me I couldn't change my account at all since I already agreed to the new contract (which I did like 3 hours ago).

The guy then said "you have a very good plan now, why would you want to change it? Everybody always wants something for nothing...you already agree to the plan then you call to change it? No change, get with it!"

At this point I asked him to send me to retentions which he did.

On retentions I got a nice guy who told me the same thing (I couldn't change the plan) BUT he would add on unlimited text messages for me for 6 months for free and see if he could shave something off.

I ended up with this (that I apparently have to live with for the next 3 years)

$25 base plan:
250 anytime
Unlimited Early Eve/End from 6

Caller ID ($7 credit for duration of contract)
Voicemail ($7 credit for duration of contract)
R2R ($5.00 credit for duration of contact)

Data Plan $15.00
500 Text Messages $5.00

This makes $25+15+5=$45+SAF&911

For a total of $55.45/month. Plus the $200 I have to pay for the HTC touch...

Bah, obviously this is not ideal but I can't do anything about this for now so I'll just have to wait it out I guess.

(Guys, humour me and tell me how great this plan is mmmkay? :D )

ARE YOU OUT OF YOUR MIND????????????????????????
FEW QUESTIONS?
are you a new customer? if your new, then this plan is pretty okay

well im new and i got this
20 bucks
200 anytime
free from6
r2r
CID
1 year contract

well for 25
ur getting
250 anytime
free from 6
r2r
CID

BUT it sucks ur paying 25 for it, even im not happy about paying 20, im hoping to add incoming free. i specially asked to be put on a 1 year term, so i can have more leverage 6 months in sept. so i can haggle for a better deal saying Bell is offerring this for students.

it sucks u signed on for 3 years, that horrible.
i hope ur under 30 minutes or w.e, and didnt use no text, i suggest u stop talking on ur phone and work something out.
i think we shud score our phone deals very soon, cuz they got this new icm system in place and it wud make it even tougher.

[IceQue]

one of my friends told me that $25 is the absolute most the system allows in monthly service credits even on a $50 plan, possibly as a result of the new policy changes.

What they did for her was provide a bulk credit for the next year $60 to make up for the lack of the credit and left a note saying she could call back to renew the lump sum credit.

I don't see why they would lie to her since they would lose more revenue doing this than by just providing monthly credits.

Not true. the most you can get is $30.00 in monthly credits. either a 5,10,15 credit.

[lpagnot]

since we're comparing deals i thought i'd put up mine, but b4 i do a few hints to pass along ur way....
1) as u already know they track calls so dont call one million times, especially not 3 hrs later, saying your unhappy with your plan
2) it helps if u have a reason as to why ur unhappy about some particulars of ur plan. dont just say " my friend gets this -n-that for $xx"
3) BE NICE, yet firm. politely suggest things, dont demand- ur in no position to make demands (reguardless what others may think they dont have to do S#$% for you if you're being a douchebag)

ok, so here's what i got which suits my needs...

300 daytime minutes
unlimited evenings @ 6pm, weekends
call waiting, display, voice messaging
125 txt message
1000 long distance minutes (canada)

$30 + SAF + 911 + tax

[sschopra]

[QUOTE=ranarajan;6650131]corporate plans are a double edge swords, you can get HUP quite early but i havent heard of corporate plans getting freebies, the system wont allow it apparently.

i suggest u switch to a plan like mines. by the way, im a brand new customer whu signed this march.

20 bucks
200 anytime
free from 6
r2r
CID
1year contract

would you be happy with sumthing like this?
who cares about persecond billing, honestly, i dont see it affecting me, thats why i didnt go with fido, their network sucks, and you have to pay 5 bucks to be put on the rogers network (no wonder they call them robbers), but they r styl better than telus, worst network ever, i would hear bout 3 rings before the person on the other end heard one, same goes for the calls coming to be..i guess lesser of the two evils, rogers beats bellus anyday hands down...

apart from my bit**ing at telus..

how many years have you been with rogers?
how many months till your contract is over?
wuts the length of your current contract?

Well I have been a rogers cell phone customer for probably 8 years and cable TV customer for 20 years or something and internet maybe for 5 or 6 years. Rogers owns me! My bill comes with a 15% discount because of the bundle packages (we have 2 cell phones with them so 4 services in total). My contract is over in May. I usually haggle harder on the cell phones than the plans - I got 2 krazers on a 2 year contract (1 free one for 50bucks). At that time they were going for 150 each on a 3 year contract...I refuse to sign anything more than a 2 year contract...For me rogers to rogers is like unlimited anytime anywhere...lol.. everybody I call is on rogers network... so that would be perfect!

Basically everybody should have access to a corporate plan... If you are a student.. a CAA member...Canada Post Employee...OMA employee.. part of a random union... and I have never heard of them asking for pay stubs or something.. My g/f is a masters student working at UFT.. she does child research.. ROgers said is that the same as Toronto Hospitals?.. we said she does work in the hospitals.. so they give her a corporate plan... they will find something you will match too.. they want your business!!

[angiechau]

[QUOTE=ranarajan;6650131]corporate plans are a double edge swords, you can get HUP quite early but i havent heard of corporate plans getting freebies, the system wont allow it apparently.

i suggest u switch to a plan like mines. by the way, im a brand new customer whu signed this march.

20 bucks
200 anytime
free from 6
r2r
CID
1year contract

would you be happy with sumthing like this?
who cares about persecond billing, honestly, i dont see it affecting me, thats why i didnt go with fido, their network sucks, and you have to pay 5 bucks to be put on the rogers network (no wonder they call them robbers), but they r styl better than telus, worst network ever, i would hear bout 3 rings before the person on the other end heard one, same goes for the calls coming to be..i guess lesser of the two evils, rogers beats bellus anyday hands down...

apart from my bit**ing at telus..

how many years have you been with rogers?
how many months till your contract is over?
wuts the length of your current contract?

Well I have been a rogers cell phone customer for probably 8 years and cable TV customer for 20 years or something and internet maybe for 5 or 6 years. Rogers owns me! My bill comes with a 15% discount because of the bundle packages (we have 2 cell phones with them so 4 services in total). My contract is over in May. I usually haggle harder on the cell phones than the plans - I got 2 krazers on a 2 year contract (1 free one for 50bucks). At that time they were going for 150 each on a 3 year contract...I refuse to sign anything more than a 2 year contract...For me rogers to rogers is like unlimited anytime anywhere...lol.. everybody I call is on rogers network... so that would be perfect!

Basically everybody should have access to a corporate plan... If you are a student.. a CAA member...Canada Post Employee...OMA employee.. part of a random union... and I have never heard of them asking for pay stubs or something.. My g/f is a masters student working at UFT.. she does child research.. ROgers said is that the same as Toronto Hospitals?.. we said she does work in the hospitals.. so they give her a corporate plan... they will find something you will match too.. they want your business!!


Hi,

I'm planning to switch from another company to Rogers as new user. Where should I (or where did you) go to negotiate that plan of yours? not just some authorized retailer right?

thanks

[nighthawk26]

[QUOTE=sschopra;6651311]


Hi,

I'm planning to switch from another company to Rogers as new user. Where should I (or where did you) go to negotiate that plan of yours? not just some authorized retailer right?

thanks

I know this is a rogers thread but I was in the same boat as yourself wanting to change, my brother in law works for RIM so can get me a Curve so I figured no contracts would be required. I called Rogers and apparantly if I want on a data plan I HAVE to sign a 3 yr contract EVEN WITH MY OWN DEVICE! What a Scam. Then it came time to discuss the rate plan and they wouldn't even touch it. Not even close. My bill is nothing like all you guys list as this phone is my primary phone for everything including work and land line. I range from 1800-2500 min a month quite often so dont' be shocked at my price... my plan is as follows and the only reason I mention it is SOMETIMES your loyalty to a company is not worth tossing away to go somewhere new where you have no history.

1250 anytime minutes
unlimited incoming calls
unlimited evenings and weekends 6pm
unlimited North American Long distance
Unlimited Data (web browsing included)
Unlimited text messaging
call waiting, call answer, call display, conference calling

Annually I also get $100 to use how I like wheather it be towards bills or accessories, and every year I get a free handset upgrade to any phone or data device they offer.

For this I pay about $190 bucks a month after all is said and done. And to boot I NEVER sign a 3 year and don't ahve to fight about it anymore, I renew 1 yr contacts only.

My point, think twice before you jump ships and give yoru current carrier a chance to earn your business and you might end up alright.

[ranarajan]

[QUOTE=sschopra;6651311]


Hi,

I'm planning to switch from another company to Rogers as new user. Where should I (or where did you) go to negotiate that plan of yours? not just some authorized retailer right?

thanks

for me pure luck...
i suggest an easier way
takeover sum1's contract, which is done within an year. kijiji, or craiglist is a good place. they want a contract to get rid of , you want tenure,.
after being put on that, wait a month or 2, and call in.
they wud be more favourable to a line that was active for say 2, 3 years than a brand new line.

mind you this procces mayb include you buying a phone, or some takeover might come with a fone. dont expect to save much in the for 2 months, but it should be smooth sailing afterwards

[Mendesb]

[QUOTE=angiechau;6651432]

for me pure luck...
i suggest an easier way
takeover sum1's contract, which is done within an year. kijiji, or craiglist is a good place. they want a contract to get rid of , you want tenure,.
after being put on that, wait a month or 2, and call in.
they wud be more favourable to a line that was active for say 2, 3 years than a brand new line.

mind you this procces mayb include you buying a phone, or some takeover might come with a fone. dont expect to save much in the for 2 months, but it should be smooth sailing afterwards

hehe.. i negotiate when im taking it over. wont take it over unless i can negotiate it properly. well thats how i used to do it.

also u can get nice plans if ur willing to pay a bit.

[shopper-X]

I'm working on getting a second line and the reps are barely budging.
So far the best plan I got offered is:

250 minutes
Unlimited incoming
Unlimited WN/WE starting @ 8pm (I want 6pm or better)
R2R
Caller ID
100 CND Long Distance
For $20 per month + SAF + e911 + SK_911 + taxes = $30.61.

I'm holding out for Voice Mail or at least a credit for the $11 value package as it includes CID, this and the 6pm start is where they are not budging.

Finally got a extremely nice rep on the phone.
For a Brand New sign up we got:
250 minutes
Unlimited WN/WE @ 6pm
Unlimited Incoming
R2R
Caller ID
100 CND Long Distance
$11 Package with Voice Mail, 125 Text Messages, and Caller ID
So the Total is: $20 plan + $11 package - $5 Credit for Caller ID = $26 + SAF + e911 + SK_911 + 10% tax = $37.21 w/ no activation fees.

She could not do anything on the phone as it was a new sign up and this is a excellent plan, so we took the White SE W580i for $99 w/ no activation fees.

Is there a better phone we should get instead? She already has a Motorola W510 and does not want a new phone. What ever phone we do get we want to resell it.

[ranarajan]

Finally got a extremely nice rep on the phone.
For a Brand New sign up we got:
250 minutes
Unlimited WN/WE @ 6pm
Unlimited Incoming
R2R
Caller ID
100 CND Long Distance
$11 Package with Voice Mail, 125 Text Messages, and Caller ID
So the Total is: $20 plan + $11 package - $5 Credit for Caller ID = $26 + SAF + e911 + SK_911 + 10% tax = $37.21 w/ no activation fees.

She could not do anything on the phone as it was a new sign up and this is a excellent plan, so we took the White SE W580i for $99 w/ no activation fees.

Is there a better phone we should get instead? She already has a Motorola W510 and does not want a new phone. What ever phone we do get we want to resell it.


how long you been with rogers?

im not surpised with ur plan as you are in SK, where they got teh 10 dollar plan.

[shopper-X]

how long you been with rogers?

im not surpised with ur plan as you are in SK, where they got teh 10 dollar plan.

For my plan I have been with them for 11 months, however this was a brand new sign up in another name. Yes I did use my account to "get my foot in the door" but again it's a total separate account.

The $10 plan was only offered for 2 months back in October & November. I switched my $20 MY5 plan for the $10 plan.

[Kaitlyn]

So my contract expires towards the end of april and I want to renew with the HTC touch. Thing is, the best they are offering me is $349 - $50 rebate... $299.

I know its a $600+ phone but I also know people are getting this phone at a much lower price with renewals. I spoke with a supervisor (of customer service, maybe?) who basically said thats 50% off and he won't budge on it and if I wanted to move to bell or telus for the lower price of the phone, that's my choice.

Seems like they're willing to get rid of me :( boo... haha. Anyone have any ideas how I could get the phone at a lower price?

Also, could anyone confirm that the touch rogers has is in face 256mb rom, 128mb ram and 400mhz processor?

Edit: looks like telus/bells $99 and $0 offers for the phone appear to have a minimum monthly plan amount in order to get it at that price, but stilll!

[Raimiette]

So my contract expires towards the end of april and I want to renew with the HTC touch. Thing is, the best they are offering me is $349 - $50 rebate... $299.

I know its a $600+ phone but I also know people are getting this phone at a much lower price with renewals. I spoke with a supervisor (of customer service, maybe?) who basically said thats 50% off and he won't budge on it and if I wanted to move to bell or telus for the lower price of the phone, that's my choice.

Seems like they're willing to get rid of me :( boo... haha. Anyone have any ideas how I could get the phone at a lower price?

Also, could anyone confirm that the touch rogers has is in face 256mb rom, 128mb ram and 400mhz processor?

Edit: looks like telus/bells $99 and $0 offers for the phone appear to have a minimum monthly plan amount in order to get it at that price, but stilll!

I got the HTC touch for $200 but I had to get a $15.00 data plan added to my account to get it for that price. They said that the lowest they can go without a data plan is $299.

I have no idea how true that is though.

[Kaitlyn]

That "unlimited internet" (unlimited WAP browsing?) ... how fast is that on the phones? Or rather, how slow is it?

[guardianflash]

I heard Roger's EPP plan ended on Mar 31st, is this true? Both Fido and Roger's EPP plans are now over? I want to switch from Fido's prepaid service to a monthly plan but I only want plans $17.50 or lower. I don't want to use Telus or Bell, GSM for me.

[kmchow]

Now that Koodo mobility is out, I wonder if Rogers will offer plans to match them? The $15--100minute pckge is probably enough for my mom. I would prefer to have R2R on top as well. I really wanna resign with Rogers as contract in order to get phone subsidy, but I may end up going PAYGO with Rogers? I'm hoping as contract customer, you can get better/cheaper phone selection than PAYGO? Tried calling on Wed last week, Rogers rep said the lowest plan they have is the emergency phone with 30minutes for like $13/month. The cheapest plan is $20. looking back, I wonder if I should have asked for $5 monthly bill credit? The system would book it as $20, but then the rep should be able to offer $5/month credit?

I recall someone once posted a deal for
$10 + 6.95 SAF + .75 911
100 minutes
R2R
some amount of Weekend time (not unlimited, but I even 100 evening/weekends time is enough for me.

They happened to have 4 contracts with Rogers while I'll have 3. I tried to emphasize I had 3 contracts, but she didn't care. The most helpful thing she could suggest is call back in Aug when our contracts expire to see what's the latest deals she could offer.

[guardianflash]

Could someone answer this for me: What is monthly credit and how I get it?

[manho]

Could someone answer this for me: What is monthly credit and how I get it?

You will get an instant write off on your monthly bill

ie. a $25 dollar plan with $10 credit = $15 + 6.95 SAF + 911 + taxes

[AirForceElite]

You have a 23 page bill...how many Rogers services do you have?...I thought I was in deep with an 8 page bill most months.

I have TV and wireless with them. Wireless has 3 lines, but the reason why there is 23 pages is because my mom's line has a lot of incoming calls because of her work

what a waste of trees

In case you haven't realized, that was an online bill. I thought it would be obvious judging by the picture quality since you can't get that type of quality if you scan a paper bill. Anyways, yeah i have been subscribing to online billing for a very long time

That "unlimited internet" (unlimited WAP browsing?) ... how fast is that on the phones? Or rather, how slow is it?

It's not WAP browsing...it's full HTML browsing.
and it really is unlimited provided you abide by 2 rules:

1) The phone has to be from Rogers
2) You can not install any other apps except the built-in Rogers browser.

Now about speed.

There are 3 type of speeds you can get when using internet from your cell phone. Depending on phone you get, will be deciding factor of your speed.

1) GPRS = similar to 56k dial up back in 1998. Very slow. No current phone uses this technology anymore it's outdated.

2) EDGE = most phones have this and it is much faster than GPRS but not as fast as your typical home connection.

3) HSDPA a.k.a. 3G = the latest in mobile web surfing. This technology lets you surf at speeds similar to your typical home connection. Meaning you get pretty much same speed as you do at home.

How do you know which phones are HSDPA?

Simple, all Rogers phones are EDGE unless specified that they are HSDPA or HSPA or Vision or 3G.

Yes, it is full HTML browsing and not WAP browsing.

[Kaitlyn]

It's not WAP browsing...it's full HTML browsing.
and it really is unlimited provided you abide by 2 rules:

1) The phone has to be from Rogers
2) You can not install any other apps except the built-in Rogers browser.

Now about speed.

There are 3 type of speeds you can get when using internet from your cell phone. Depending on phone you get, will be deciding factor of your speed.

1) GPRS = similar to 56k dial up back in 1998. Very slow. No current phone uses this technology anymore it's outdated.

2) EDGE = most phones have this and it is much faster than GPRS but not as fast as your typical home connection.

3) HSDPA a.k.a. 3G = the latest in mobile web surfing. This technology lets you surf at speeds similar to your typical home connection. Meaning you get pretty much same speed as you do at home.

How do you know which phones are HSDPA?

Simple, all Rogers phones are EDGE unless specified that they are HSDPA or HSPA or Vision or 3G.

Yes, it is full HTML browsing and not WAP browsing.

What's the reason you have to use the "built in browser"? As I recall, for example, Opera Mini uses a proxy and compresses the data - so it would use even less data?

And I (will) have the Touch, so EDGE... what sort of speed is it? Can you surf "non-mobile" sites w/ images, flash, etc. or is it just TOO slow?

[syntex101]

i want to try my hands on this deal. But I need some advice, so heres the situation:

My dad and I have signed onto a 2 yr contract with rogers which expires next month. We currently have

200-300 anytime min pooled
caller id and voice mail only on his line
e+w after 6 pm free

price: after all the fee and taxes it comes to $65/month (this is the price for both lined added together)

The thing is my dad and I don't really use that much minutes anyways, so we are thinking of switching into a pre-paid with petro canada, 7/11 or fido as rogers has the highest rates for pre paid (40c/min). But I want to call in and see what they can offer me before I make the switch, however if I do decide to cancel, is there a grace period that they give so that I can call in to uncancel because I need to port my numbers over to the new provider.

P.S. Has anyone had any luck getting their hands on a K850 hardware upgrade for $0 from this deal? And what are my chances of getting this thing for $0.

[surgimus]

My uncle is looking to get three celly's with rogers... but he wants to get a good deal. He was wondering whether I could put three more lines on my account with my plan...

I pay 25 + SAF + tax

250 wd e/w at 6
unlimited text
r2r, voicemail, cid
1000 canadian long distance

any tips for getting tihs done?

[brownman87]

My uncle is looking to get three celly's with rogers... but he wants to get a good deal. He was wondering whether I could put three more lines on my account with my plan...

I pay 25 + SAF + tax

250 wd e/w at 6
unlimited text
r2r, voicemail, cid
1000 canadian long distance

any tips for getting tihs done?

im would be skeptical...fido gave me a hard time getting a second line, so i didnt bother and went to rogers

what you can do is put those lines in, with like 1 year contracts, just like putting ur foot in the door, and afterwards negotiate in a month or 2... dont put urself into 2 or 3 year contracts, you got no leverage den.

...even before you should be able to, the deal you got right now is pretty good, its not that bland cheap like those ppl with 10 or 15 dollar plans with everything lol...

if i can make a suggestion, why dont you get free incoming instead of things like text, vm, or ld.

[shwinn]

The best thing you can do is call and ask for a second line with that plan.

[Mendesb]

That "unlimited internet" (unlimited WAP browsing?) ... how fast is that on the phones? Or rather, how slow is it?
Mine is fairly fast. The HTC touch on Rogers is NOT 400mhz, mine is on bell which is. The major difference b/w the two is on Rogers u got Wifi, and on bell u have a faster processor
I heard Roger's EPP plan ended on Mar 31st, is this true? Both Fido and Roger's EPP plans are now over? I want to switch from Fido's prepaid service to a monthly plan but I only want plans $17.50 or lower. I don't want to use Telus or Bell, GSM for me.
there are lots of retention plans out there :P . Also lots of ppl (ie me) selling really really cheap plans
Now that Koodo mobility is out, I wonder if Rogers will offer plans to match them? The $15--100minute pckge is probably enough for my mom. I would prefer to have R2R on top as well. I really wanna resign with Rogers as contract in order to get phone subsidy, but I may end up going PAYGO with Rogers? I'm hoping as contract customer, you can get better/cheaper phone selection than PAYGO? Tried calling on Wed last week, Rogers rep said the lowest plan they have is the emergency phone with 30minutes for like $13/month. The cheapest plan is $20. looking back, I wonder if I should have asked for $5 monthly bill credit? The system would book it as $20, but then the rep should be able to offer $5/month credit?

I recall someone once posted a deal for
$10 + 6.95 SAF + .75 911
100 minutes
R2R
some amount of Weekend time (not unlimited, but I even 100 evening/weekends time is enough for me.

They happened to have 4 contracts with Rogers while I'll have 3. I tried to emphasize I had 3 contracts, but she didn't care. The most helpful thing she could suggest is call back in Aug when our contracts expire to see what's the latest deals she could offer.
not too sure about the new system, but with the old, there were 3 emergency plans, the cheapest being 5$ for 30anytime min. And the cheapest non-retention plan is now 25$ (used to be 20).
in regards to the plan u posted, ive sold 10$ plans before, which ill be selling another one or 2 soon :P:D
What's the reason you have to use the "built in browser"? As I recall, for example, Opera Mini uses a proxy and compresses the data - so it would use even less data?

And I (will) have the Touch, so EDGE... what sort of speed is it? Can you surf "non-mobile" sites w/ images, flash, etc. or is it just TOO slow?

sry Kait, but the unlimited internet doesnt work on the HTC touch with Rogers.
Rules are:
1. Rogers branded (meaning not unlocked phone or anything)
2. non-PDA style (except Nokia E62/1 which 3weddings is selling at an AMAZING price)
3. non-blackberry style


If you have further questions any of you, feel free to email me. Plz lv ur rfd nick tho :)

[brownman87]

Mine is fairly fast. The HTC touch on Rogers is NOT 400mhz, mine is on bell which is. The major difference b/w the two is on Rogers u got Wifi, and on bell u have a faster processor

there are lots of retention plans out there :P . Also lots of ppl (ie me) selling really really cheap plans

not too sure about the new system, but with the old, there were 3 emergency plans, the cheapest being 5$ for 30anytime min. And the cheapest non-retention plan is now 25$ (used to be 20).
in regards to the plan u posted, ive sold 10$ plans before, which ill be selling another one or 2 soon :P:D


sry Kait, but the unlimited internet doesnt work on the HTC touch with Rogers.
Rules are:
1. Rogers branded (meaning not unlocked phone or anything)
2. non-PDA style (except Nokia E62/1 which 3weddings is selling at an AMAZING price)
3. non-blackberry style


If you have further questions any of you, feel free to email me. Plz lv ur rfd nick tho :)



do tell us wut plans u got

[Kaitlyn]

sry Kait, but the unlimited internet doesnt work on the HTC touch with Rogers.
Rules are:
1. Rogers branded (meaning not unlocked phone or anything)
2. non-PDA style (except Nokia E62/1 which 3weddings is selling at an AMAZING price)
3. non-blackberry style


If you have further questions any of you, feel free to email me. Plz lv ur rfd nick tho :)

I was speaking with someone in rententions I believe who offered me both the HTC touch and the internet plan at the same time. It was part of my agreement to re-sign a contract. If there are any problems with me using the internet on my touch they are going to get an(other) earfull!

[4got10]

I was speaking with someone in rententions I believe who offered me both the HTC touch and the internet plan at the same time. It was part of my agreement to re-sign a contract. If there are any problems with me using the internet on my touch they are going to get an(other) earfull!

Maybe things changed after April 1 here and the touch has now become an eligible device to match Telus/Bell? One can hope right.

[Mendesb]

I was speaking with someone in rententions I believe who offered me both the HTC touch and the internet plan at the same time. It was part of my agreement to re-sign a contract. If there are any problems with me using the internet on my touch they are going to get an(other) earfull!
hmm interesting. My suggestion is just to call in and make sure thats ok. Ensure u just didnt get an ignorant rep :) Worst thing is to think u have something when you dont you know?
Maybe things changed after April 1 here and the touch has now become an eligible device to match Telus/Bell? One can hope right.

yah.. maybe hopefully :):)

too bad the processor isnt that fast

[kiyoraka]

boo
my plan was already $20 w/ 200 mins, unlimited night/weekends from 8pm...
So they offered me same plan w/ free CD and VM same price... w/ $15.00 activation fee... $50 3 year plan discount w/ shine + sony 580i


I said I'll think about I still have 4 months left on my contract..ack

What do I say on my second call?

Do I say "i've thought about it but I still want to cancel.. b/c the plan offered is still too pricey?

[Mendesb]

boo
my plan was already $20 w/ 200 mins, unlimited night/weekends from 8pm...
So they offered me same plan w/ free CD and VM same price... w/ $15.00 activation fee... $50 3 year plan discount w/ shine + sony 580i


I said I'll think about I still have 4 months left on my contract..ack

What do I say on my second call?

Do I say "i've thought about it but I still want to cancel.. b/c the plan offered is still too pricey?

call a month later and say:
I would like to accept the offer. The rep said that I coule get free CD and VM (add something else in here.. like early evn and weekend) If i extend my contract and quote the same phone price.. and dont even mention the activation fee. If the rep brings it up, say there was no activation fee! i never paid it and i wont!.

hehe :P my secret technique which i guess wont be so secret anymore

[litebrite]

I'm currently on a corporate plan that was good 6 years ago when I signed on, but based on what I'm reading in this thread, I'm paying too much!

I just called customer service and they said there isn't anything better than my current corporate plan that they can do. Is it possible to ask to get off the corporate plan for their retention plan?

The impression I'm getting from them, is that I"m on the corporate plan, so they're unwilling to give me a retention plan??

[Mendesb]

I'm currently on a corporate plan that was good 6 years ago when I signed on, but based on what I'm reading in this thread, I'm paying too much!

I just called customer service and they said there isn't anything better than my current corporate plan that they can do. Is it possible to ask to get off the corporate plan for their retention plan?

The impression I'm getting from them, is that I"m on the corporate plan, so they're unwilling to give me a retention plan??

typically theyd have to create u a brand new retention plan. They wont give u a retention plan on a corp plan as your call gets directed to a different department where typically they dont give much.


for further questions (from anyone) dont be hesitant to email me :)

[brownman87]

i was talking to this dude, i was like maybe you can incoming if i extend my contract, he said that he wud have to take out r2r in order to do that, and no free fone for 2 year contract<when i never got a phone when i began my 1 year contract.
is he b.s i cant have r2r, and incoming together anymore?

[guardianflash]

man, when are they going to have another plan that's $20 or under again? All the plans on the Roger's website starting from $25.

[brownman87]

man, when are they going to have another plan that's $20 or under again? All the plans on the Roger's website starting from $25.

ask for it

[1226]

Just noticed Rogers upped my bill by a buck.

Went from this:

Period of Feb 26/08 to Mar 25/08 - unless otherwise specified
250/Unlimited Eve/Wkds Plan $20.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
6PM Early Eve. Calling Option 5.00
$10 Communicate Value Pack 10.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
Rogers to Rogers Calling 5.00
Rogers to Rogers 3Yr Bonus savings of -5.00
System Access Fee 6.95
Total Wireless charges before Taxes $27.45
G.S.T. (#86239 5381) 1.37
P.S.T. 1.92
Your total new charges $30.74

to this:

Period of Mar 26/08 to Apr 25/08 - unless otherwise specified
250/Unlimited Eve/Wkds Plan $20.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
6PM Early Eve. Calling Option 5.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
Rogers to Rogers Calling 5.00
Rogers to Rogers 3Yr Bonus savings of -5.00
System Access Fee 6.95
Total Wireless charges before Taxes $28.45
G.S.T. (#86239 5381) 1.42
P.S.T. 1.99
Your total new charges $31.86

Has this happened to anybody else recently?

[bluebyul]

^
Same here. Though in their defence, they did mention before that they were raising prices...I think...
I figured though, that they would still waive the entire fee.
I know its just a buck...but I've been dreading calling into Rogers...I've had enough after my bout with my last bill.
but hey, I could buy an extra chocolate bar with that! haha...

[brownman87]

this is wut i have
$20
200 anytime
free from 6
cid
r2r
----------
u think i can go to this
200 (or 250 anytime)
free from 6
cid
r2r
+ free incoming
+free who called
+free vm
+free 50 or 100 text?

for 2 or 3 year contract? i dont care about the discounted phone much i have a new k550i already i bought else where.

im scard they wont budge, and put some notes on my account?
i just signed up nearly 2 weeks back as a new customer, it my first time being with rogers

[baddog]

been a customer back when it was Cantel

old plan $32 +saf+911 + taxes
call display $6
between us $5
between us discount -$5
100 shared weekday bonus
100 pooled weekday
free incoming max(1000)
ul evening and weekend 6pm
500 canadian long distance shared

one account 2 phones

so called to split plan and make it cheaper, lol this is their new offer

$37 + 911 + taxes

200 weekday
ul evening / weekend 6pm

$11 every call pack
gets you
call display
saf
call waiting
less $10 discount

things seem to be getting worse
no long distance, text nothing
told them that I had researched phones and plans for upgrades , but was told that without plan name this was the best lol

thanks for any help , ideas , comments, have to go now to train my carrier pigeons

1yr to go on 3yr contract they want another 3yr contract

[brownman87]

been a customer back when it was Cantel

old plan $32 +saf+911 + taxes
call display $6
between us $5
between us discount -$5
100 shared weekday bonus
100 pooled weekday
free incoming max(1000)
ul evening and weekend 6pm
500 canadian long distance shared

one account 2 phones

so called to split plan and make it cheaper, lol this is their new offer

$37 + 911 + taxes

200 weekday
ul evening / weekend 6pm

$11 every call pack
gets you
call display
saf
call waiting
less $10 discount

things seem to be getting worse
no long distance, text nothing
told them that I had researched phones and plans for upgrades , but was told that without plan name this was the best lol

thanks for any help , ideas , comments, have to go now to train my carrier pigeons

1yr to go on 3yr contract they want another 3yr contract

THATS B.S............ I WUD HAVE SCREAM YOU WERE WITH THEM FOR 6 LONG YEARS, THATS LONGER THAN HALF THE CANADIAN MARRIAGES, tell them you thought you guys had a bond, a mutal understanding :D

if it doesnt work, say POOKGAI, and call up retentions to cancel. you shud get a sweet deal.
i think the mistake you made is you called to split plan not to cancel. thats the shot gun approach

[Mendesb]

i was talking to this dude, i was like maybe you can incoming if i extend my contract, he said that he wud have to take out r2r in order to do that, and no free fone for 2 year contract<when i never got a phone when i began my 1 year contract.
is he b.s i cant have r2r, and incoming together anymore?
There is a rule where a customer cant have R2R and unlim incoming. Sometimes rep's screw up but its not allowed. Yet you can have unlim network calling (R2R, R2F, R2home phone rogers)
man, when are they going to have another plan that's $20 or under again? All the plans on the Roger's website starting from $25.
unless ur in manitoba, good luck lol. The only 20$ plan they had was 200 anytime min
Just noticed Rogers upped my bill by a buck.

Went from this:

Period of Feb 26/08 to Mar 25/08 - unless otherwise specified
250/Unlimited Eve/Wkds Plan $20.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
6PM Early Eve. Calling Option 5.00
$10 Communicate Value Pack 10.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
Rogers to Rogers Calling 5.00
Rogers to Rogers 3Yr Bonus savings of -5.00
System Access Fee 6.95
Total Wireless charges before Taxes $27.45
G.S.T. (#86239 5381) 1.37
P.S.T. 1.92
Your total new charges $30.74

to this:

Period of Mar 26/08 to Apr 25/08 - unless otherwise specified
250/Unlimited Eve/Wkds Plan $20.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
6PM Early Eve. Calling Option 5.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
Rogers to Rogers Calling 5.00
Rogers to Rogers 3Yr Bonus savings of -5.00
System Access Fee 6.95
Total Wireless charges before Taxes $28.45
G.S.T. (#86239 5381) 1.42
P.S.T. 1.99
Your total new charges $31.86

Has this happened to anybody else recently?
Yah, CVP went up 1$, CD went up 1$ and i think VM went up 1$
^
Same here. Though in their defence, they did mention before that they were raising prices...I think...
I figured though, that they would still waive the entire fee.
I know its just a buck...but I've been dreading calling into Rogers...I've had enough after my bout with my last bill.
but hey, I could buy an extra chocolate bar with that! haha...
wat he said lol
this is wut i have
$20
200 anytime
free from 6
cid
r2r
----------
u think i can go to this
200 (or 250 anytime)
free from 6
cid
r2r
+ free incoming
+free who called
+free vm
+free 50 or 100 text?

for 2 or 3 year contract? i dont care about the discounted phone much i have a new k550i already i bought else where.

im scard they wont budge, and put some notes on my account?
i just signed up nearly 2 weeks back as a new customer, it my first time being with rogers
Well they like 3yr contracts. 1-2 yr means little to them (in my experiance anyway). If youve signed up less than 2weeks ago then do it NOW!! call right now!! (reason being you can still cancel w.o cancellation fees) Say "I saw this awsome deal at bell they were advertising it as an in-store promotion with:
250anytime min, unlim incoming, voicemail, 100texts, unlim after 6, bell-bell, and call display for 22.50$ (make up a number similar to this, take this number if u want lol) u shud be good with that.
THATS B.S............ I WUD HAVE SCREAM YOU WERE WITH THEM FOR 6 LONG YEARS, THATS LONGER THAN HALF THE CANADIAN MARRIAGES, tell them you thought you guys had a bond, a mutal understanding :D

if it doesnt work, say POOKGAI, and call up retentions to cancel. you shud get a sweet deal.
i think the mistake you made is you called to split plan not to cancel. thats the shot gun approach

yah.. thats messed. Question for the past 6 yrs, im assuming u paid ur bills on time? also if u had to guess what your avg bill was like what would you say?




if any of you have futher questions, dont be hesitant to email me :) also plz lv ur rfd nick too.

[william_yu7]

To all the rogers experts have a question

Recently my bills have been absolutely off the mark in terms of clocking the correct minutes. For example this months bill I was charged fro 459 minutes for Weekday Minutes when in reality (looking at the detailed billing) I only used 47 local weekday minutes. I have the extra 500 overtime minute from signing the 3 year contract but that has all but disappeared because of this mistake.

So I called into retention and a csr said that it is because I have both My 5+5 and also 1000 LD option. I am very skeptical becuase they are 2 different billing criteria. and also this din't happen in the other months. So can anyone help me out in figuring this issue?

Also what are my option in speaking with the CSR, I ;ve already receive an extra 50 minutes per month and 6pm calling as compensation. But the problem is still there and I feel I will be charged next month for minutes I didn't use. So what can I ask them to do for my minutes? I have thought of askign for per second billing or is there anythign else I can do?

HELP!

[bluetroll]

what type of blackberry plans did u guys get?

i'm off contract.

[infared_vision]

so having some issues w. rogers what else is new

they are suppose to be crediting my acc monthly and have not been so i have to call in and tell them - so i spoke to cust. rel. and dude is like you have alot of credit - i said yes this is what YOUR rep offered me to stay

so what i want to know is Can Rogers take away Credits from my acc if i have provided verbal agreement to a contract renewal based on what i was being offered.

ps i hope rogers burns in hell :D

[guardianflash]

You think maybe I can get a plan with:

200mins
Unlimited Network Calling
Call Display

for only $20? I'm afraid they'll say no and start listing expensive plans from their website like Fido did where I said I'll think about it and hung up and now I'm getting these voice messages with nothing in them as if Fido is punishing me.

[Vancity]

How did you get this as a new subscriber? I went to a Rogers Wireless store and they're unwilling to do anything but the canned plans in the brochures! The evenings at 6 is what I'm most interested in. And you got that with only a 1 year, how how??

ARE YOU OUT OF YOUR MIND????????????????????????
FEW QUESTIONS?
are you a new customer? if your new, then this plan is pretty okay

well im new and i got this
20 bucks
200 anytime
free from6
r2r
CID
1 year contract

well for 25
ur getting
250 anytime
free from 6
r2r
CID

BUT it sucks ur paying 25 for it, even im not happy about paying 20, im hoping to add incoming free. i specially asked to be put on a 1 year term, so i can have more leverage 6 months in sept. so i can haggle for a better deal saying Bell is offerring this for students.

it sucks u signed on for 3 years, that horrible.
i hope ur under 30 minutes or w.e, and didnt use no text, i suggest u stop talking on ur phone and work something out.
i think we shud score our phone deals very soon, cuz they got this new icm system in place and it wud make it even tougher.

[guardianflash]

You think maybe I can get a plan with:

200mins
Unlimited Network Calling
Call Display

for only $20? I'm afraid they'll say no and start listing expensive plans from their website like Fido did where I said I'll think about it and hung up and now I'm getting these voice messages with nothing in them as if Fido is punishing me.


Just got off the phone with Rogers and they won't give me it. The guy said the plan with Network Calling is $25 and call display is $6. Should I just go for their $25 plan with the Network Calling and pay extra $6 for Call Display -_-. I just can't seem to get myself a good plan. If someone would help me ...

[Lulz]

Just got off the phone with Rogers and they won't give me it. The guy said the plan with Network Calling is $25 and call display is $6. Should I just go for their $25 plan with the Network Calling and pay extra $6 for Call Display -_-. I just can't seem to get myself a good plan. If someone would help me ...

What exactly did you tell them?
Have you mentioned you want to cancel because other providers are giving you a better deal?

[fishlord]

Just got off the phone with Rogers and they won't give me it. The guy said the plan with Network Calling is $25 and call display is $6. Should I just go for their $25 plan with the Network Calling and pay extra $6 for Call Display -_-. I just can't seem to get myself a good plan. If someone would help me ...

Network or R2R?

[guardianflash]

Network or R2R?


I need Network Calling. I got quite a number of buddies on Fido right now.

[mycrazydeals]

From reading the recent posts, it seems like that Rogers is not as generous to give out sweet plans as before...especially after the EPP expired. Anyone else has better luck?

[shwinn]

so having some issues w. rogers what else is new

they are suppose to be crediting my acc monthly and have not been so i have to call in and tell them - so i spoke to cust. rel. and dude is like you have alot of credit - i said yes this is what YOUR rep offered me to stay

so what i want to know is Can Rogers take away Credits from my acc if i have provided verbal agreement to a contract renewal based on what i was being offered.

ps i hope rogers burns in hell :D

Same happened to me. What i suggest you to do is, when you get a plan that you like, take note of his name, rep #, time and date of the call. That way you're protecting your plan.

[shwinn]

I need Network Calling. I got quite a number of buddies on Fido right now.

Me too. Im in the process of moving to fido because i find their plans to be much better for my needs (Network and Incomming).

[infared_vision]

Same happened to me. What i suggest you to do is, when you get a plan that you like, take note of his name, rep #, time and date of the call. That way you're protecting your plan.

yea i have been doing that,

last time i called i asked for a confirmation # ( is it safe to assume it is the agents rep # ?)

i also asked the rep to list my plan w. all credits.......

but he advised me if the credit doesn't show on my next bill they would have to investigate

and knowing the type of a-holes they have working @ rogers they might tell me they can't credit my acc anymore - it's like all the rejects work @ rogers...

so i just want to be prepared just incase.

[william_yu7]

To all the rogers experts have a question

Recently my bills have been absolutely off the mark in terms of clocking the correct minutes. For example this months bill I was charged fro 459 minutes for Weekday Minutes when in reality (looking at the detailed billing) I only used 47 local weekday minutes. I have the extra 500 overtime minute from signing the 3 year contract but that has all but disappeared because of this mistake.

So I called into retention and a csr said that it is because I have both My 5+5 and also 1000 LD option. I am very skeptical becuase they are 2 different billing criteria. and also this din't happen in the other months. So can anyone help me out in figuring this issue?

Also what are my option in speaking with the CSR, I ;ve already receive an extra 50 minutes per month and 6pm calling as compensation. But the problem is still there and I feel I will be charged next month for minutes I didn't use. So what can I ask them to do for my minutes? I have thought of askign for per second billing or is there anythign else I can do?

HELP!

Any wise men/women out there?

[Kaitlyn]

For those of you that have done a hardware upgrade... some come with rebates.

Are these mfr rebates or rogers rebates? Included in the package or how do you go about getting the rebate?

[IceQue]

To all the rogers experts have a question

Recently my bills have been absolutely off the mark in terms of clocking the correct minutes. For example this months bill I was charged fro 459 minutes for Weekday Minutes when in reality (looking at the detailed billing) I only used 47 local weekday minutes. I have the extra 500 overtime minute from signing the 3 year contract but that has all but disappeared because of this mistake.

So I called into retention and a csr said that it is because I have both My 5+5 and also 1000 LD option. I am very skeptical becuase they are 2 different billing criteria. and also this din't happen in the other months. So can anyone help me out in figuring this issue?

Also what are my option in speaking with the CSR, I ;ve already receive an extra 50 minutes per month and 6pm calling as compensation. But the problem is still there and I feel I will be charged next month for minutes I didn't use. So what can I ask them to do for my minutes? I have thought of askign for per second billing or is there anythign else I can do?

HELP!

It should work no problem. I have the same plan as you. and never had no problems. is your my5 number right? options in what you can do? nothing! why are you complaining? they gave you a $7 credit for calling after 6pm instead of 9pm and 50 free minutes. so you have 300min a month now. what else can you ask for? do you get monthly credits already too?

[brownman87]

How did you get this as a new subscriber? I went to a Rogers Wireless store and they're unwilling to do anything but the canned plans in the brochures! The evenings at 6 is what I'm most interested in. And you got that with only a 1 year, how how??

u make me laugh ...u went to a store and asked lmao
just get ur foot in the door with any lame plan, for say 25 mega incoming with 1 year
bite the bullet for a few months and go for the kill

[william_yu7]

It should work no problem. I have the same plan as you. and never had no problems. is your my5 number right? options in what you can do? nothing! why are you complaining? they gave you a $7 credit for calling after 6pm instead of 9pm and 50 free minutes. so you have 300min a month now. what else can you ask for? do you get monthly credits already too?

Thanks for your help. Yeah they had my my 10 correct. In terms of what I can do I meant in preventing being over charged. I really don't need anything else, i have an awesome plan so jsut seeing if anyone had any good ideas.

Cheers

[IceQue]

Thanks for your help. Yeah they had my my 10 correct. In terms of what I can do I meant in preventing being over charged. I really don't need anything else, i have an awesome plan so jsut seeing if anyone had any good ideas.

Cheers
I guess just keep calling back =) If its only happened once you shouldn't worry about a thing.

[nic0921]

For those of you that have done a hardware upgrade... some come with rebates.

Are these mfr rebates or rogers rebates? Included in the package or how do you go about getting the rebate?

it's a rogers rebate...it should come in the box. however, you can also download it here: https://your.rogers.com/web_auth/downloads.asp?product=Wireless ...choose "forms/coupons" and then "hardware upgrade rebate"

[william_yu7]

I guess just keep calling back =) If its only happened once you shouldn't worry about a thing.

This happened Jan, Mar and April bills, and everytime its eaten away at my 500 overtime bonus minutes. I am just concerend about when the bonus times expire I will get charged.

But guess we'll have to wait and see.

[Kaitlyn]

it's a rogers rebate...it should come in the box. however, you can also download it here: https://your.rogers.com/web_auth/downloads.asp?product=Wireless ...choose "forms/coupons" and then "hardware upgrade rebate"

thanks!

[nwwong]

Has anyone had any luck trying to get Rogers to match the Telus EPP plans?

THey're 17.30
200 weekday
unlimited evening/weekends from 6
CID, Voicemail

I tried today but the guy wouldn't budge.

I also tried to get them to give me a $100 "goodwill" credit off of a phone but they wouldn't either. ANyone knows what it takes to get that? Or is it dependent on if I get a good CSR?

[qwerty51]

Has anyone had any luck trying to get Rogers to match the Telus EPP plans?

THey're 17.30
200 weekday
unlimited evening/weekends from 6
CID, Voicemail

I tried today but the guy wouldn't budge.

I also tried to get them to give me a $100 "goodwill" credit off of a phone but they wouldn't either. ANyone knows what it takes to get that? Or is it dependent on if I get a good CSR?

lol i tried that. they couldnt go that low since i was a first timer, but for 20 a month, i got:

250 weekday
unlimited even/weekends @ 8
cid/vm/cw
unlimited incoming
3 months free

its been a month now and they still made a lot of mistakes on bill, but after calling em up there were no problems having the right credits applied. i think you'd have better leverage mentioning the new koodoo plans as well.

[shopper-X]

Does anyone know how long does a port to Rogers from Speakout usually take?
Both sides are saying 4-5 business days.I thought it would take a few hours or at most 24 hours.

[MrSkinny]

how cheap have u guys been able to get the bb curves and 8800s for

[Mendesb]

how cheap have u guys been able to get the bb curves and 8800s for

not from rogers.. mid 200's

from rogers 3yr term retention prolly a bill.

[zz24]

Has anyone had any luck trying to get Rogers to match the Telus EPP plans?

THey're 17.30
200 weekday
unlimited evening/weekends from 6
CID, Voicemail

I tried today but the guy wouldn't budge.

I also tried to get them to give me a $100 "goodwill" credit off of a phone but they wouldn't either. ANyone knows what it takes to get that? Or is it dependent on if I get a good CSR?

I got $17.50
200 weekday
unlimited evening/weekends from 6
CID, Voicemail
Plus $5 for 500 texts

Been with them a few months.

[fishlord]

I got $17.50
200 weekday
unlimited evening/weekends from 6
CID, Voicemail
Plus $5 for 500 texts

Been with them a few months.

Thats pretty f'ing good.

[liquidnails]

not from rogers.. mid 200's

from rogers 3yr term retention prolly a bill.

That could be a stretch

I've been a customer for about 5 yrs, and the lowest I could get them was $150 on a BB 8110. If I tried REALLY hard I may have gotten them down to 100. I called 2x. Both reps were very helpful in in setting up a reasonable plan but neither wanted to move far on the phone.

My Plan

250 Mins
Eve/Wknds @6
CID
VM
Rogers 2Rogers
100 CDN LD
500 Texts
$20/month + SAF & Tax

Got a W580i for 14.99 too

[Kaitlyn]

For those of you with the HTC touch...

I installed PocketCM which updated the "contacts" software and makes itself the default contact manager and so on, however links from within the home plugin and cube go to outlook... how can I change this? It has a much better interface for SMS messages but the link on the 6-icon face of the cube as well as the small middle icon both take me to outlook and I see no way to change it...

[litebrite]

I just called rogers customer relations and I pretty much got the same plan liquidnails got.

250 Mins
Eve/Wknds @6
CID
VM
Rogers 2Rogers
100 CDN LD
500 Texts

$20/month + SAF & Tax

I've been a customer for 6 yrs. I'm pretty happy w/ what they offered me. I was interested in a hardware upgrade, but need to do my research. Thinking of a HTC touch and the best they offered me was $174 and a 3 month credit on my bill, so another $60 off.

Any thoughts on the HUP offer?

[ranarajan]

lol i tried that. they couldnt go that low since i was a first timer, but for 20 a month, i got:

250 weekday
unlimited even/weekends @ 8
cid/vm/cw
unlimited incoming
3 months free

its been a month now and they still made a lot of mistakes on bill, but after calling em up there were no problems having the right credits applied. i think you'd have better leverage mentioning the new koodoo plans as well.

dats pretty gud...i wud try and push for evening at 6, den add r2r for another 5 if it wud make a difference.

[shopper-X]

Does anyone know how long does a port to Rogers from Speakout usually take?
Both sides are saying 4-5 business days.I thought it would take a few hours or at most 24 hours.

BTW it's 3 hours if you get the correct Department at Rogers.
1-866-559-5545 is the number if you want to Port in to Rogers.

[Arabian_Princess]

what the heck is POOKGAI that everyone is saying... lol...

[chenj16]

what the heck is POOKGAI that everyone is saying... lol...

it means go fall on the street, lol...
it actually means, go to hell, some kind of exclamation

[brownman87]

what the heck is POOKGAI that everyone is saying... lol...

it means go fall on the street, lol...
it actually means, go to hell, some kind of exclamation

i took it that it meant F-U in cantonese lol
it sounded funny so its part of my daily vocabulary now

[iamfob]

i need some good strategy to negotiate with Rogers to get the best possible voice + blackberry data plan. I got a BB recently and debating if i should add the BB BIS/BES plan.

my current retention plan was negotiated back in 2005 and i didn't bother to change it.
200 day time minutes, unlimited evening and weekend starting at 6pm for $25/month.

I don't mind signing up for 1 year contract but it might leave me with no bargaining power. Anyways just want to hear from RFD what is a good retention "voice + BB plan".

TIA

[Arabian_Princess]

i took it that it meant F-U in cantonese lol
it sounded funny so its part of my daily vocabulary now

LOL.. How does one pronounce this weird sounding word? lol..

i like the "go fall on the street"... there are a couple of people Id like to say this to LOL

[brownman87]

LOL.. How does one pronounce this weird sounding word? lol..

i like the "go fall on the street"... there are a couple of people Id like to say this to LOL

i asked my china man, if translated word for word it means go fall on the street
and also used in the sense as F-U

and it is prounounced as
poke-guy


its a cool word, its better than saying f--k

[Arabian_Princess]

i asked my china man, if translated word for word it means go fall on the street
and also used in the sense as F-U

and it is prounounced as
poke-guy


its a cool word, its better than saying f--k

Haha.. I like :D

thanks for adding a word to my cursing vocab :p

[NerV]

i need some good strategy to negotiate with Rogers to get the best possible voice + blackberry data plan. I got a BB recently and debating if i should add the BB BIS/BES plan.

my current retention plan was negotiated back in 2005 and i didn't bother to change it.
200 day time minutes, unlimited evening and weekend starting at 6pm for $25/month.

I don't mind signing up for 1 year contract but it might leave me with no bargaining power. Anyways just want to hear from RFD what is a good retention "voice + BB plan".

TIA

Have you read the first page or any of the last 5-6 pages of this thread?

[jbond]

Hi guys, without reading thr >900 pages, any recommendation for a new Rogers plan in SK?

requirements are:
> 250 daytime
> unlimited text
Caller ID
willing to sign 3-year if nice hardware is free

any RFD recommendation? Thanks.

[King James]

I have the Communicate Value Pack that they've raised the price from $10 to $11 now. I only have $10 credit when I agreed on my contract. Rogers refuses to raise the credit after the price increase however. Do you have any suggestions?

Also, when I check my voice message with Rogers vm number (e.g. 416 2742817), does R2R cover it if I dial locally during daytime?

[wackojacko]

I have the Communicate Value Pack that they've raised the price from $10 to $11 now. I only have $10 credit when I agreed on my contract. Rogers refuses to raise the credit after the price increase however. Do you have any suggestions?

Also, when I check my voice message with Rogers vm number (e.g. 416 2742817), does R2R cover it if I dial locally during daytime?

Same crap here about the Communication pack. On hold for customer relations now, will update with my result.

UPDATE:
Denied, from the explaination, they can raise prices as much as they want over the length of your contract. So note to self don't sign up for a contract for a free phone, by an unlocked GSM.

[akz]

Same crap here about the Communication pack. On hold for customer relations now, will update with my result.

from experience they wont give u anything, if u have a lot of credits already theyll just break ur contract and have you out the door.

[moko]

Also, when I check my voice message with Rogers vm number (e.g. 416 2742817), does R2R cover it if I dial locally during daytime?

I don't think voicemail is covered by R2R. I think calling your VM will use your weekday mins (or your unlimited eve/wk, after a certain hours, if you have one)

[Lulz]

Also, when I check my voice message with Rogers vm number (e.g. 416 2742817), does R2R cover it if I dial locally during daytime?


No, VM numbers are not R2R. They are not also Fido...they are just regular phone numbers and you have to use your daytime minutes. No other way around it.

[1226]

Same crap here about the Communication pack. On hold for customer relations now, will update with my result.

UPDATE:
Denied, from the explaination, they can raise prices as much as they want over the length of your contract. So note to self don't sign up for a contract for a free phone, by an unlocked GSM.

Yeah same here. Does that seem right? That they can change your contract part way through? I mean, for a dollar I don't really care but I'm worried about the precedent it might set.

What's the point (from the prospective of the buyer) of signing a 3 year contract then? What if they wanted to raise my bill from $20 (now $21) to $100? Am I still on the hook until the contract is up?

[Lulz]

Yeah same here. Does that seem right? That they can change your contract part way through? I mean, for a dollar I don't really care but I'm worried about the precedent it might set.

What's the point (from the prospective of the buyer) of signing a 3 year contract then? What if they wanted to raise my bill from $20 (now $21) to $100? Am I still on the hook until the contract is up?

The contract you signed is for base plan only and that you base plan will not change during those 1/2/3 years.
So if you have a $25/month plan, it will not change.
Any essentials you have can and just did increase and you are not protected from them.

So if you used to pay $25 + $10 for Package, and package went up by $40 to total of $50/month, then you either had to start paying $50, or remove the package and be left with just basic line.

It sucks...I know...but it's all there in the fine print when you signed the contract.

[atta]

So is there any way to browse the web on a blackberry through a personal plan without paying an arm and a leg for a Blackberry plan? Any ideas?

[brownman87]

i tried to push for
free incoming
to my plan and she like blah blah blah you are new customer, i played it safe and hung up.

[bubble.tea]

Can someone who has the 5pm option screen pic me the blurb page on your bill pls.

Where it shoes 250mins (or whichever plan you have), and the +$7 for 5pm.

You can block out everything else., all I need is the +$7 clearly displayed inline with 5pm.

Cheers.,

[bwooze]

I've read on a few previous posts that to get Unlimited browsing you have to have a Rogers branded and locked phone. Is this true?

I got my phone from Rogers 1.5 years ago. So it was branded and locked. But I wanted to use it in Asia during my trip. so I unlocked it. So does this mean that I can't get UL browsing?

I was planning on trying to negotiate for it, but if I cant get it on my phone, I thought I would save the hassle.

How would they know your phone is unlocked or not?

[brownman87]

How to get more out of Rogers
There are a few of these "articles" or "tutorials" out there...however after awhile...they sort of get burried in the forums. Over the past month i've helped a number of friends cut their rogers and fido bills in half (or less) and did the same for myself. I wrote an article on my blog explaining the different types of customers and why some pay less than others. I don't want to forum-spam and that isn't my intention at all so i thought I'd just copy and paste the article here rather than trying to direct everyone to my blog: so here it goes!

hope this helps some of you! Down with price discrimination!!!

How to get more out of your wireless provider

So like everyone on this planet I have a cell phone and I honestly don't know what I would do without it. In fact, thinking back over the past 6 years or so I can almost recall every instance where I forgot my phone and didn't have it by my side. It's become a bit of a security blanket for me.

I know you're the same...don't bother denying it...but are you paying too much? Most are and you're probably one of them.

Price Discrimination

There's one thing that I can't stand about my cell phone company and that's the fact that they engage in price discrimination. In short, price discrimination is the practice of charging different prices for the same product in different markets or offering certain buyers price advantages over others. Or to really drive it home, charging you more than they charge your friend.

Over the past 6 years I have been a customer of every major Canadian wireless provider. That's right, Fido, Bell, Telus, and most recently Rogers. I have been on a number of corporate plans, corporate reimbursed plans, employee purchase program plans and most recently retention plans. This is what I want to focus on.

So here's the first point I want to make clear: despite what your corporate rep, your sales agent, or friend might tell you...the best price plan is NOT a corporate plan. It is NOT a promotion nor is it an employee purchase plan. I was under this illusion for a number of years and though I most certainly was paying less than your average customer who took advantage of your average wireless promotion I was still paying more than I had to.

Customer A

The average customer will walk into the store, pick out a phone, pick out a plan--perhaps even a "promotional plan"--and sign a 3 year contract. We'll call this customer A. During this 3 year contract they will remain on the same price plan completely oblivious to the fact that over the course of the 3 years their plan will become obsolete and will be replaced by some cheaper, better plan.

Customer B

Meanwhile another customer will jump on an employee purchase plan, which by-the-way is available on some providers is even available to Airmiles card holders, and will end up paying approximately two thirds of what customer A is paying. We'll call this customer B.

Customer C

Finally our most aggressive customer--customer C--will call the company up and negotiate for the best possible offering. They will do this perhaps by doing a bit of market research and/or reading to determine what other options are out there and will stand firm on the notion that their business is valuable to the company and the company will do whatever it takes to land the contract. In the end...they'll end up as little as a third of what customer A pays and half of what customer B pays.

There are a number of variations in between A, B, and C however these are the most common examples.

How to be a "C" customer

Becoming a "C" customer is actually surprisingly easy. Over the years I have gained expertise on wireless technology, pricing strategies carried out by the providers, negotiating techniques and so on. Couple these together and you've got a pretty good chance in landing that ideal price plan.

Step 1.

First it is important to determine your needs. How many daytime minutes do you need? How many evening minutes? What phone options would you like? How many years are you willing to tie yourself to the provider for?

In our example, our needs are 250 daytime minutes, unlimited evenings and weekends starting at 6pm, caller ID, voicemail, unlimited incoming calls, and unlimited in-network calling, and 100 Canadian long distance minutes. This price plan is a pretty comprehensive and will suit most consumers or business people just fine.

Tip: this price plan is completely achievable in Canada for UNDER $25/month. See Howard Forums retention pages for some real-life examples: http://www.howardforums.com/showthr...on#post10924210

Step 2.

Call a competitor up and find out what they feel your business is worth. This is often a great strategy for determining what else is available on the market. It's definitely not a required step but will provide you with some awareness as to what else is out there.

Typically I'll call simply to find out what the current promotions for the industry are. They will often provide you with an extremely competitive price-plan in order to win your business. Remember to find out what sort of phone or device they are offering you. CDMA providers such as Telus or Bell often have promotions offering high-end devices such as the blackberry pearl for free. GSM providers such as Rogers or Fido often charge $100-200 more for the SAME device. Use this as leverage.

Step 3.

Call your current provider up and ask to speak with Customer Relations or Customer Retentions. Your reasoning is due to the fact that you are considering the option of cancelling due to the cost of your price plan. You most certainly can bring up the fact that their competitors have better promotions currently on--if true.

Explain to retentions or customer relations that you recently became aware of the fact that you are paying more than you should. Explain what you are trying to achieve: a better price plan for less money and that you would like a new phone for free since this is what the competition always offers on new contracts.

You will most likely be required to sign at least a 2 year contract however in another article I'll explain how to get out of a contract with a company--so this really isn't that big of a deal.

Tips and tricks

So really that's it! Here are a few pointers if you are having trouble achieving results:

1. If you don't succeed at first, try try again. In other words, if you get a retentions rep who clearly isn't interested in helping you out conclude the call by saying "well I'll have to think about your offer" and call back another day. This is key as most of you will find that it takes 2 or 3 calls to land the ideal plan.

2. If they won't give you a free phone, mention the fact that every other wireless company in Canada offers high-end phones for free on all new contracts. Why should your 3 year renewal be any different?

3. One very important thing to remember is the cost of providing services to customers varies based on the service provided. For example for a company to provide you with free Caller ID or Voicemail really costs them nothing. There is little or no additional cost to them in adding one more account to their voicemail system and zero cost to caller ID; so you should always get these features for free.

Long distance is mostly obsolete with the high-speed, high capacity data networks. For the provider to add long distance minutes to your account costs next to nothing. Again this should be a freebie.

In-network calling is another freebie--all of the call traffic when calling from Telus to Telus or Rogers to Rogers stays within their network (with some exceptions) so this should be another freebie.

In other words, look at what you want and determine what things you should be getting for free, and which ones you should be paying [less] for.

That's it! If you have any questions or would like to add anything post in the comments and I'll do my best to incorporate your ideas in an update.

Good luck!

Original article is here: http://blog.ryan.kononoff.com/2008/04/how-to-get-more-out-of-your-wireless.html

ANOTHER DIRECT LINK

[brownman87]

I have been an expert at this for a while and have gotten people plans, phones, upgrades, digital boxes etc, where they couldn't in the past due to poor customer service. I will outline what you need to know to get what you want or close to it as possible.

Lets Get Started.


I personally believe the KEY to getting the best is to get a rep who knows what they are talking about and is willing to listen before making judgment or a decision, and can keep their emotions in check. If you feel the rep you are speaking to will not meet your expectations thank them for their time and call again, you may have to do this a few times. Try not to give away too much info if you get someone who is unsatisfactory as they may or will make notes about their conversation with you.

Now lets talk about you as a customer. Why do you want a better deal? Paying too much? Just cause you can? These are important factors to consider before you speak to retentions. Going into it blind is bad because some reps will do everything they can to make you miserable including calling your bluff if you say you are going to cancel your service. KNOW WHY YOU WANT A BETTER DEAL!!! is your phone ****** with no seeg or your bills too high? getting a better deal just because you want one might not work very well with some people so try to think of a good reason even if it might not be the real one and stick to it.

Have you researched what you want? no???? how the hell are you going to get a better deal unless you know what you want? don't just let the rep offer you something, ASK for it. Does that Fido plan catch your eye or does your friend with Telus get a super deal when he got his phone? these things are good to know. Checking the retentions plan thread is also great cause you can see what others got offered and ask for that.

Now before you run to call rogers lets talk about some do's and don'ts of retentions


- DO state the reason for your call (poor service, overpaying, etc)
- DO know what you got now and what you want after (Crappy plan to good one, broken phone to new one)
- DO be willing to throw in the towel if you are really unsatisfied even if it means a $200 ECF to get a free phone and a sick plan from someone else.
- DO ask for notes to be made on your account and get rep id's or interaction #'s for your notes
- DO ask for some time to think about the offer you were given or if you don't like what was offered
- DO be polite

- DON'T Swear or be rude (its ok to be angry but don't step past that line of angry to harassment or be one of those stupid ****ing *******s who still has temper tantrums at 35 as it will get you nowhere)
- DON'T sound like you don't know what your talking about (as a rogers customer/employee/fan you should be familiar with things like CTN, BAN #, Transfer of Responsibility, CLM, etc)
- DON'T give up

So far you should have a pretty good idea about getting what you pay for.

I'd like to see others post tips and tricks that have worked for them or if you need some help feel free to ask.


cheers.


p.s. i have a broken wrist so this probably wasn't the greatest post so moderators feel free to edit away.

http://howardforums.com/showthread.php?t=1343586
THIS IS NOT MY ARTICLE, THIS IS THE DIRECT LINK

[dealtaker]

Same crap here about the Communication pack. On hold for customer relations now, will update with my result.

UPDATE:
Denied, from the explaination, they can raise prices as much as they want over the length of your contract. So note to self don't sign up for a contract for a free phone, by an unlocked GSM.

I got them to switch me back to just free voicemail and free caller id.
Pretty stupid actually because together they cost more then the value package but they wouldn't budge.
They gave me the line about only being able to do credits in $5 amounts
5, 10, 15 etc.
The rep I got was kinda cranky so I just switched back.
I had them seperate until a couple of months ago, but I switched to the value pack because I thought I might use the texting.
Turns out I don't so it isn't that bad.
So to make a short story long see if they will give you seperate credits for voice and caller id, if you can live without text.

[brownman87]

I got them to switch me back to just free voicemail and free caller id.
Pretty stupid actually because together they cost more then the value package but they wouldn't budge.
They gave me the line about only being able to do credits in $5 amounts
5, 10, 15 etc.
The rep I got was kinda cranky so I just switched back.
I had them seperate until a couple of months ago, but I switched to the value pack because I thought I might use the texting.
Turns out I don't so it isn't that bad.
So to make a short story long see if they will give you seperate credits for voice and caller id, if you can live without text.

dont bend over for rogers, after wut we been thru, they cant keep increasing their prices. they r doing this cuz friggen bellus is cdma and they r the only manopoly.

[doobievibes]

I got them to switch me back to just free voicemail and free caller id.
Pretty stupid actually because together they cost more then the value package but they wouldn't budge.
They gave me the line about only being able to do credits in $5 amounts
5, 10, 15 etc.
The rep I got was kinda cranky so I just switched back.
I had them seperate until a couple of months ago, but I switched to the value pack because I thought I might use the texting.
Turns out I don't so it isn't that bad.
So to make a short story long see if they will give you seperate credits for voice and caller id, if you can live without text.

Is there a credit specific for Voicemail (ie $7.00 Voicemail credit). I know there is a "$7.00 Digital Display Credit". I've been wanting them to specifically credit my Voicemail, so as to protect me from price increases.

[ranarajan]

Is there a credit specific for Voicemail (ie $7.00 Voicemail credit). I know there is a "$7.00 Digital Display Credit". I've been wanting them to specifically credit my Voicemail, so as to protect me from price increases.

its only a buck man, u know that deep down if we abuse the system too much, rogers will start to give crappy service, if you call in too much for a buck, retentionss will get really annoyed and stop giving out these deals in the first place.
if you noticed recently that they they stopped giving out good deals, back in x-mas every other joe was getting a good deal, since the implementation of icm system deals have been harder to get.

just remember that if you call in too many times, your account will get flagged, a buck is not worth getting ur account flagged, if you tally it put the max you will lose is 36 bucks over 3 years, <<that is if u signed the contract now,... if you choose not to abuse the system, and you r in good standings, when good competetion comes along you will be eligable for better deals.

[kevin01]

250 minutes
free after 6, and weekends
free incoming calls
free caller id
free rogers to rogers

$20 for the first six months, $25 after that (before taxes)

[2fast]

250 minutes
free after 6, and weekends
free incoming calls
free caller id
free rogers to rogers

$20 for the first six months, $25 after that (before taxes)

including SAF?

[bigasif]

its only a buck man, u know that deep down if we abuse the system too much, rogers will start to give crappy service, if you call in too much for a buck, retentionss will get really annoyed and stop giving out these deals in the first place.
if you noticed recently that they they stopped giving out good deals, back in x-mas every other joe was getting a good deal, since the implementation of icm system deals have been harder to get.

just remember that if you call in too many times, your account will get flagged, a buck is not worth getting ur account flagged, if you tally it put the max you will lose is 36 bucks over 3 years, <<that is if u signed the contract now,... if you choose not to abuse the system, and you r in good standings, when good competetion comes along you will be eligable for better deals.

Voicemail is only $1? Is that in writing anywhere? How can I get that? Very interested...:razz:

EDIT: Just realized that you're probably talking about a voicemail price increase by $1. But I'm crossing my fingers I'm wrong for realizing this lol :D

[doobievibes]

its only a buck man, u know that deep down if we abuse the system too much, rogers will start to give crappy service, if you call in too much for a buck, retentionss will get really annoyed and stop giving out these deals in the first place.
if you noticed recently that they they stopped giving out good deals, back in x-mas every other joe was getting a good deal, since the implementation of icm system deals have been harder to get.

just remember that if you call in too many times, your account will get flagged, a buck is not worth getting ur account flagged, if you tally it put the max you will lose is 36 bucks over 3 years, <<that is if u signed the contract now,... if you choose not to abuse the system, and you r in good standings, when good competetion comes along you will be eligable for better deals.
Despite this possible scernario, I am still curious if anybody has a credit that specifically credits voicemail.

[brownman87]

Voicemail is only $1? Is that in writing anywhere? How can I get that? Very interested...:razz:

EDIT: Just realized that you're probably talking about a voicemail price increase by $1. But I'm crossing my fingers I'm wrong for realizing this lol :D

oii bigasif, wudd up bro, its brownman from hofo lol

i shud ridicule you for ur ignorance, but lol, since u got a crazy ass deal urself i shall pardon you this time lol


and to those that are fighting the 1 buck increase it aint worth it they aint giving it to you, .... rogers is not a charity organization, and lot of us who are fighting it off are probably well off ourselves, and are being greedy, lot of uneducated and poor ppl are taking the price rogers is giving them.
if we become greedy and start threatening cuz that buck they are going to get defensive and stop givng out gud deals, and you can see that is what is happening right now

[ecgz88]

"the best price plan is NOT a corporate plan. It is NOT a promotion nor is it an employee purchase plan".............. that's definitely not true:cheesygri .........

the best rate plan I see in Bell so far is a corporate plan.............300 mins+6PM call+CID/VM+Unlimited TXT+Unlimited Web browsing..... $20+TAX(no SAF/911).......plus every 18 month hardware upgrade.........:D (don't PM me for how to get this plan, it's just for specified company only)

How to get more out of Rogers
There are a few of these "articles" or "tutorials" out there...however after awhile...they sort of get burried in the forums. Over the past month i've helped a number of friends cut their rogers and fido bills in half (or less) and did the same for myself. I wrote an article on my blog explaining the different types of customers and why some pay less than others. I don't want to forum-spam and that isn't my intention at all so i thought I'd just copy and paste the article here rather than trying to direct everyone to my blog: so here it goes!

hope this helps some of you! Down with price discrimination!!!

How to get more out of your wireless provider

So like everyone on this planet I have a cell phone and I honestly don't know what I would do without it. In fact, thinking back over the past 6 years or so I can almost recall every instance where I forgot my phone and didn't have it by my side. It's become a bit of a security blanket for me.

I know you're the same...don't bother denying it...but are you paying too much? Most are and you're probably one of them.

Price Discrimination

There's one thing that I can't stand about my cell phone company and that's the fact that they engage in price discrimination. In short, price discrimination is the practice of charging different prices for the same product in different markets or offering certain buyers price advantages over others. Or to really drive it home, charging you more than they charge your friend.

Over the past 6 years I have been a customer of every major Canadian wireless provider. That's right, Fido, Bell, Telus, and most recently Rogers. I have been on a number of corporate plans, corporate reimbursed plans, employee purchase program plans and most recently retention plans. This is what I want to focus on.

So here's the first point I want to make clear: despite what your corporate rep, your sales agent, or friend might tell you...the best price plan is NOT a corporate plan. It is NOT a promotion nor is it an employee purchase plan. I was under this illusion for a number of years and though I most certainly was paying less than your average customer who took advantage of your average wireless promotion I was still paying more than I had to.

Customer A

The average customer will walk into the store, pick out a phone, pick out a plan--perhaps even a "promotional plan"--and sign a 3 year contract. We'll call this customer A. During this 3 year contract they will remain on the same price plan completely oblivious to the fact that over the course of the 3 years their plan will become obsolete and will be replaced by some cheaper, better plan.

Customer B

Meanwhile another customer will jump on an employee purchase plan, which by-the-way is available on some providers is even available to Airmiles card holders, and will end up paying approximately two thirds of what customer A is paying. We'll call this customer B.

Customer C

Finally our most aggressive customer--customer C--will call the company up and negotiate for the best possible offering. They will do this perhaps by doing a bit of market research and/or reading to determine what other options are out there and will stand firm on the notion that their business is valuable to the company and the company will do whatever it takes to land the contract. In the end...they'll end up as little as a third of what customer A pays and half of what customer B pays.

There are a number of variations in between A, B, and C however these are the most common examples.

How to be a "C" customer

Becoming a "C" customer is actually surprisingly easy. Over the years I have gained expertise on wireless technology, pricing strategies carried out by the providers, negotiating techniques and so on. Couple these together and you've got a pretty good chance in landing that ideal price plan.

Step 1.

First it is important to determine your needs. How many daytime minutes do you need? How many evening minutes? What phone options would you like? How many years are you willing to tie yourself to the provider for?

In our example, our needs are 250 daytime minutes, unlimited evenings and weekends starting at 6pm, caller ID, voicemail, unlimited incoming calls, and unlimited in-network calling, and 100 Canadian long distance minutes. This price plan is a pretty comprehensive and will suit most consumers or business people just fine.

Tip: this price plan is completely achievable in Canada for UNDER $25/month. See Howard Forums retention pages for some real-life examples: http://www.howardforums.com/showthr...on#post10924210

Step 2.

Call a competitor up and find out what they feel your business is worth. This is often a great strategy for determining what else is available on the market. It's definitely not a required step but will provide you with some awareness as to what else is out there.

Typically I'll call simply to find out what the current promotions for the industry are. They will often provide you with an extremely competitive price-plan in order to win your business. Remember to find out what sort of phone or device they are offering you. CDMA providers such as Telus or Bell often have promotions offering high-end devices such as the blackberry pearl for free. GSM providers such as Rogers or Fido often charge $100-200 more for the SAME device. Use this as leverage.

Step 3.

Call your current provider up and ask to speak with Customer Relations or Customer Retentions. Your reasoning is due to the fact that you are considering the option of cancelling due to the cost of your price plan. You most certainly can bring up the fact that their competitors have better promotions currently on--if true.

Explain to retentions or customer relations that you recently became aware of the fact that you are paying more than you should. Explain what you are trying to achieve: a better price plan for less money and that you would like a new phone for free since this is what the competition always offers on new contracts.

You will most likely be required to sign at least a 2 year contract however in another article I'll explain how to get out of a contract with a company--so this really isn't that big of a deal.

Tips and tricks

So really that's it! Here are a few pointers if you are having trouble achieving results:

1. If you don't succeed at first, try try again. In other words, if you get a retentions rep who clearly isn't interested in helping you out conclude the call by saying "well I'll have to think about your offer" and call back another day. This is key as most of you will find that it takes 2 or 3 calls to land the ideal plan.

2. If they won't give you a free phone, mention the fact that every other wireless company in Canada offers high-end phones for free on all new contracts. Why should your 3 year renewal be any different?

3. One very important thing to remember is the cost of providing services to customers varies based on the service provided. For example for a company to provide you with free Caller ID or Voicemail really costs them nothing. There is little or no additional cost to them in adding one more account to their voicemail system and zero cost to caller ID; so you should always get these features for free.

Long distance is mostly obsolete with the high-speed, high capacity data networks. For the provider to add long distance minutes to your account costs next to nothing. Again this should be a freebie.

In-network calling is another freebie--all of the call traffic when calling from Telus to Telus or Rogers to Rogers stays within their network (with some exceptions) so this should be another freebie.

In other words, look at what you want and determine what things you should be getting for free, and which ones you should be paying [less] for.

That's it! If you have any questions or would like to add anything post in the comments and I'll do my best to incorporate your ideas in an update.

Good luck!

Original article is here: http://blog.ryan.kononoff.com/2008/04/how-to-get-more-out-of-your-wireless.html

ANOTHER DIRECT LINK

[IceQue]

Changed my plan tonight!

250 daytime mins
Free after 5pm/Weekends
Unlimited Incoming
Rogers 2 Rogers
$20 Communicate pkg
1000 LD mins

Price $27 a month + 6.95 + 911 + taxes

[iamfob]

Have you read the first page or any of the last 5-6 pages of this thread?

i did read the first 3 pages but i looked at the date, it was like a few years ago. So chances are the rate had been changed a lot since then.
I admitted i didn't read the last 5-6 pages. Any pointers? I couldn't believe this thread has over 933 pages which should be some sort of world record or something :D

[Lulz]

i did read the first 3 pages but i looked at the date, it was like a few years ago. So chances are the rate had been changed a lot since then.
I admitted i didn't read the last 5-6 pages. Any pointers? I couldn't believe this thread has over 933 pages which should be some sort of world record or something :D

Last edited by Ryan : Nov 23rd, 2007 at 01:33 PM.

It's not that old.
And regardless of age, it does not matter. The strategy is the same...just different amounts.

The strategy is same for all retention deals, not just wireless and it is to call and say you wish to cancel because provider is offering xyz for much cheaper

[danned]

is there any good plans going on? i would like to discuss wiht you guys
because i had rogers, and 46 for everymonth

i would get a new plan, should i get a new plan with cell phone
or stick with my old cell phone?
thx in advance, love you guys

[Lulz]

is there any good plans going on? i would like to discuss wiht you guys
because i had rogers, and 46 for everymonth

i would get a new plan, should i get a new plan with cell phone
or stick with my old cell phone?
thx in advance, love you guys


so basically you want us to decide whether you need a new cell phone and new plan, or whether you should continue paying $46 every month...

it's up to you man...do what you think is right, people here cant decide that

[brownman87]

is there any good plans going on? i would like to discuss wiht you guys
because i had rogers, and 46 for everymonth

i would get a new plan, should i get a new plan with cell phone
or stick with my old cell phone?
thx in advance, love you guys

to get a really gud gud retention plan u r gonna have to sign a contract atleast 2 or 3 for really gud ones.
and when you do, you might as well get a phone along wid it.
get a sony, those r really good on battery, call clarity and rogers gsm network towers are based on sony ericissons for a fact.

[bubble.tea]

...get a sony, those r really good on battery, call clarity and rogers gsm network towers are based on sony ericissons for a fact.

so what? Your statement seems to indicate that because the device is SE and the tower is SE....regardless to the fact that they are both GSM Towers the SE phone will have some extra performance card up their sleeve? :twisted:

[ranarajan]

so what? Your statement seems to indicate that because the device is SE and the tower is SE....regardless to the fact that they are both GSM Towers the SE phone will have some extra performance card up their sleeve? :twisted:

well to me it does, i tried a lot of phones, and sonys outpreformed other phones.

[bubble.tea]

I never said they aren't among the best 'all around' phones in the lineup., I'm pointing to this 'mysterious' extra quality because they're made by the same company that makes the towers.

[brownman87]

I never said they aren't among the best 'all around' phones in the lineup., I'm pointing to this 'mysterious' extra quality because they're made by the same company that makes the towers.

it does make sense logically,
if motorola was to have made it, motorola wud luk first at its phones complying wid it and making its own phones work best with it.
just cuz its a GSM, doesnt it mean all are same, i compared motorola sized by side with sony, sony kicked ass in many places where motorola was striving to get 1 bar.

then again its my 2 cents,...nevertheless sony phones a good bet, as their battery life is also great.

[bubble.tea]

it does make sense logically,
if motorola was to have made it, motorola wud luk first at its phones complying wid it and making its own phones work best with it.
just cuz its a GSM, doesnt it mean all are same, i compared motorola sized by side with sony, sony kicked ass in many places where motorola was striving to get 1 bar.

then again its my 2 cents,...nevertheless sony phones a good bet, as their battery life is also great.

well, good we both agree SE kicks ass.:)

I'd be keen to learn of test results to your proposed case though. I honestly don't think an X brand cell would work any better on an X brand cell tower compared with a Y brand cell. Isn't this the same as saying my Moto BT headset works best with my Moto BT Cell?

[brownman87]

well, good we both agree SE kicks ass.:)

I'd be keen to learn of test results to your proposed case though. I honestly don't think an X brand cell would work any better on an X brand cell tower compared with a Y brand cell. Isn't this the same as saying my Moto BT headset works best with my Moto BT Cell?


SE kicks ass anyday
this is wut we did, well i go to york right
anyway we got tunnels that connect buildings, as we were in it my boi wid a SE kk550i was picking up reception while the motorolas were not, not just in the tunnels, but in many places SE picks up reception.

i had motorola b4, like 3 weeks back, it was my temporary phone i kept till my SEk550i arrive from hongkong... my SE picked up sick reception in my basement, full 5 bars, while the motorola picked up 3-4, rarely went to 5, but the SE was solid and the call clarity was good.
you can think the motorola was fault, but it had only 18 hours talk time, and it was a quad band moto.

and my telus was pure jokes, i dropped calls like crazy even in the stairways to my basement, and even in my room, i call up telus they are like do you have trees? i am like wtf?
they tell me trees can cause hinderance with reception.. anyway, to those that say telus reception is gud, i laugh at ur face, and i will shake ur hand and send u off(gud luck buddy, atleast wid rogers i can get who called and see my dropped calls)...
apart from my bit(hin at telus,...yeh SE kicks ass... i had motos, samsungs, lg, sonys..
SE is the best hands down.
i bought my sony for 250, while i bought my lg chocolate flip for about nearly 4 bills with telus and the button kinda stopped working..
im happy wid my SE, the battery life is amazing, call clarity, reception, functions. i say pook-gai to telus.
maybe the razr2 cud be gud, but i aint taking my chances im happy wid SE.

[danned]

to get a really gud gud retention plan u r gonna have to sign a contract atleast 2 or 3 for really gud ones.
and when you do, you might as well get a phone along wid it.
get a sony, those r really good on battery, call clarity and rogers gsm network towers are based on sony ericissons for a fact.

if i'm going to get a new cell phone, what things i should be aware of?
coz i'm a newbie for getting a new cell phone...
what things to watch for?
if i don't those newest ones, let say caller id, mp3, applications downloadable from PC, no internet access....camera....
will be contract be a year or a year and half?
and i know, price will be reduce for cell phone...
and what good plans are out there for me to try it out?

any one feel free to answer this for me
and i will choose the plan which works for me, thx

[danned]

so basically you want us to decide whether you need a new cell phone and new plan, or whether you should continue paying $46 every month...

it's up to you man...do what you think is right, people here cant decide that

lulz, i 'm thinking about getting a new cell phone(not really updated ones)

coz my old cell is not gonna work sometimes....getting ****** things during calls

[booksmartstreetdumb]

Just to clarify a few things:

Is there a credit specific for Voicemail (ie $7.00 Voicemail credit). I know there is a "$7.00 Digital Display Credit". I've been wanting them to specifically credit my Voicemail, so as to protect me from price increases.

Yes, there is a specific Voicemail credit. Also, a Rogers2Rogers, Unlimited Incoming, Unlimited Text Messaging and call display. For almost everything else, there are only $5, $10 and $15 Monthly Service fees. And just because they exist doesn't mean you can have them all. :lol: If someone pulled up an account with a huge amount of monthly discounts, it wouldn't look good, and you probably would not be able to get those on your next commitment.

Yeah same here. Does that seem right? That they can change your contract part way through? I mean, for a dollar I don't really care but I'm worried about the precedent it might set.

As written above, there is literally no way to credit an $11 package. I'm sure most reps agree with you, but just can't think of how to put that in to place. A good resolution may be this: say you have 15 months left in your commitment. Why not suggest a $15 lump sum credit? That way you're still receiving the credits, and a rep can (and probably will) do this, as its a reasonable request.



just remember that if you call in too many times, your account will get flagged, a buck is not worth getting ur account flagged

There actually is no way to 'flag' an account that way, unless its put into a memo, which would only be seen if a rep goes through all the notes. More likely, though, is if a rep pulls up, for example, your equipment window and sees that you've gotten 10 free phones in the last 2 years, common sense dictates that you probably won't get an extra credit off your plan, or another free phone right away.

Hopefully this helps! ;)

[ranarajan]

if i'm going to get a new cell phone, what things i should be aware of?
coz i'm a newbie for getting a new cell phone...
what things to watch for?
if i don't those newest ones, let say caller id, mp3, applications downloadable from PC, no internet access....camera....
will be contract be a year or a year and half?
and i know, price will be reduce for cell phone...
and what good plans are out there for me to try it out?

any one feel free to answer this for me
and i will choose the plan which works for me, thx

my best word of advice is to do this, take over sum's 1 contract whu is going to be done in 12 months or less, you dont need to pay activation fee or w.e, and you get more bargaining power when you take over an older account. they dont give good deals to new accounts, that rare.
after or before you take over it, let the person know you will talk to retentions or want them to talk to make ur plan better, after that hang up.
call in a few hours later and make the switch.make sure he doesnt sign a contract or anything. you can find ppl wanting to leave their contracts at cellclients, kijiji, craigslist and so many more, or you can put your own ad, ppl will respond

your second choice, if you want to start from scratch do this plan
25 mega time
and put 1 year contract, i know you wont get a great discount on a phone, just buy your phone outside or sumthing for 50 bucks and bite the bullet for 6 months or atleast 3 months to build some tenure till you get a great deal
wut i like about this plan is you can make it 1 year contract, and it has unlimited network calling, so calls to rogers and fido are free

100 or 150 mins anytime
free from 9(i think 1000 mins from 9)
network calling
add 7 bucks for caller id if you want it
cost should be about 40 bucks...
if you take this route bite the bullet , and dont sign any longer than 1 year, im saying this for the reason that you got no leverage if you sign 2 or 3 years.
if you sign for 1 year, you can renew in 6 months, and since koodo is up and running, you can fight the system access fee.

and regards to the phone,
PICK SONY, YOU CANT GO WRONG.
i bought mines from selectgsm.com, shipped it from hongkong. i suggest you even buy a brand new phone, should come to 250 for a nice phone, and it can last you for 3 years, its better than having a rogers as it is locked and you cant really customize it unless you unbrand and unlock it.

and after 6 months, call up rogers, get a good plan, and get a phone, keep it as your second toy or sell it.



newbie or oldie, sony is definety the best, any sony wud do, ie. w300i, w810i, k580i(the cracked key probs r fixed now), i got the k550i myself its great, i had the w300i that was good too

you wont have trouble finding these on kijiji or other used sites for cheap, but look out for stolen phones they sell without charges and w.e, they might not work as the user may have called in and given their imei number..

if you got any more questions just ask, not just me, all rdf's r will help you out.
if it wasnt for RDF i wudnt have gotten my sweet deals,

[Lulz]

you wont have trouble finding these on kijiji or other used sites for cheap, but look out for stolen phones they sell without charges and w.e, they might not work as the user may have called in and given their imei number..


No company (at least not in North America) blocks IMEI numbers on customer's request. If the phone was stolen/found, it can be used with another SIM card.

[expergo]

I have 3 lines with retention plans and tried to add a 4th yesterday but they wouldn't let me. Thought that was pretty stupid.

[brownman87]

I have 3 lines with retention plans and tried to add a 4th yesterday but they wouldn't let me. Thought that was pretty stupid.

how did u get ur other retention plans, did u get them one by one
but did u call in after 6 months for each

[shoei]

has anyone called in retentions and mentioned about koodo offering cheaper plans?

[danned]

thank you so much ranarajan for typing this important advices for me
if i have other type of questions, i would ask you and other helpful member

i discusss with my parent about the plans
and i will look up in roger's site for the plans...

thx for telling me that sony cell phones are the best
and as i suggest that is right too
now, i'm using sony ericson cell phone....T637, kinda ok but still usable :D
:razz: :razz:

THX so mUcH

[jcoltage]

Basically, there are two reasons that people call retention, they either A) actually want to cancel, or B) want something, and feel that we will give it to them.

If you're in group A, a few things to make the transition go easier...

1 - Cut short to post - jump to site
2 - If you're wanting the ETF waived, please be advised that we are well trained and versed on the contract, so if you're arguing breach of contract, please have the copy of the contract with you, and be specific as to what you're fighting. As a rep, I'm required to basically argue the contract with you until you ask for a supervisor. So, if you don't like the answer, you can either ask to speak with the supervisor, or ask the rep if they can ask the supervisor on your behalf. Depending on your situation, either method has the possibility to get the fee either waived or prorated - note, though, if you want to talk to a supervisor, your best course of action is to call between normal business hours, b/c the appropriate supervisor may not be available otherwise.

(Ed. If you are trying to avoid the ETF, read our scripts for using materially adverse changes to escape your contract.)

3 - Even if you're not trying to fight the contract, you may want to take a look at it before you cancel - I know our company has a statement very visibly in the contract stating all cancellations occur at the end of your bill cycle. My advice would be to check on these things before you call to cancel, or port your number out so there are not unexpected bumps in the road.

Now, if you are calling because you want something, a few things to keep in mind.

4 - Your actual situation has little effect on the decision made. We look at multiple things, but I would say that the equation is a little like this: 40% account history/ARPU (average revenue per unit), 40% the actual request and 20% would be your situation and/or demeanor/attitude. Now, I know from reading this site, that most consumers feel like their attitude/deamenor, and the way they treat the rep should not have an effect on the outcome. In a perfect world, my friends, it wouldn't, but as much as reps may seem like robots, they're not. They, like you, do not react well when somebody is swearing and screaming at them or telling them what they will do. Be straight to the point - a long drawn out story about how the phone got busted is not really helpful, although saying "I broke my phone, and don't have insurance, and buying a new phone is more costly than the cancellation fee" will probably get you far since it is honest, and makes sense not only in terms of the business, but for you as well.

5 - Call retention only when you really need to. We're happy to help you, however, we do keep good notes of when you call, and what we did for you. Calling retention consistently when you want something or when something goes wrong will get you branded a frequent flier, and our management may note the account that no more retention efforts can be made on your account. That being said, there are other options out there.

For legitamit billing issues, try the general customer care staff, or your local retail store first. Escalate if need be, but honestly, there are of course times that people make mistakes, and these need to be fixed. Please try with the responsible party first, then, if there's no resolution, even after escalation, then retention is the place to go. But don't jump there first.

For upgrade fees/rebates, try asking your salesperson when you go to purchase the phone. Yes, we know the upgrade fees suck, however, if one company does it, and is making money off of its customers with it, then other carriers have to follow in order try to stay competative, so please don't ask why would we charge you the fee - it's nothing personal, we're just trying to stay in the game. Ask your sales rep about waiving the upgrade fee. This, like other things will come down to account history, and ARPU. If the sales rep declines, tell them that you'd like to cancel, so you can bring your service to another carrier, since most carriers waive the inital activation fees to attract new customers. At this point, they can put you in contact with retention - expect a little bit of a fight from the rep, though, since these fees are industry standard, though ultimately, it should not take much to get done. This may not work every time, and is most effective when the account is in good standing.

If your carrier has a payment services department, or a branch of billing allows you to make payment arrangements or get extensions on your bills, they may be able to get you onto a plan that's no longer offered to new customers. Just tell them that you're having a hard time paying your bill, and you were wondering if they had any older plans that might fit them better, or be less costly. They may, or they may not. This also works if you're paying for text/pictures or data access, but don't need the unlimited packages that most carriers are switching to, but still don't want to pay per use.

6 - Do your homework. We understand that there are people who call who are really not interested in canceling, but want to get something out of the carrier. Just do us a favor, and be direct. There's nothing worse than somebody calling in saying "what can you do to keep me as a customer?" The reason that's so highly offensive, is mostly because it is a time waster. You're wasting your time, and mine...because if you say that, I'm left guessing at what you really want. Do you want a phone for cheaper? Do you want your bill lower? Do you want a different phone, but don't qualify for an upgrade yet? If I don't know what you want, I'm left offering you things you don't really want. Please do us a favor. Indulge us. Be direct. If you want the phone for cheaper than what it's offered at, you could say something like "I really like the razr (or whatever), but can't see myself paying the ______ for it" Please don't say that it is free with Carrier X, especially if it isn't. If it is, we will usually try to get on their site, and explain how free once can cost you over the course of the contract - this isn't what you wanted to acheive, you want the phone for free, regardless of whether or not you'd pay more monthly with Carrier X. If you want the bill lowered, and find a better deal, and want us to match, let us know, if you want the bill lowered, but have done your homework and the plan you're on is at or lower than other carriers, don't make up a deal that's too good to be true. It's better to just say that it's too much monthly or something to that extent.

7 - If you don't want to sign a contract, your options on equipment are much more limited. You have a couple options from this point, though: You can go on a prepaid service, no contract, and often with carriers that do postpay services as well, the monthly rates are close to the same, you could see if we can give you the two year pricing on a one year contract, if you're okay with a shorter contract term, you could also see if they'd be willing to credit you a portion of the phone, (but don't expect it free without a commitment to stay with the company) or, you could ask the rep if they can find how much the company pays for the phone, and offer to pay that amount. Contracts are basically how ensure that we make up the discount given on the price of the phone and a given line (especially a shared line) doesn't become profitable until we've made that subsidy back - which can sometimes be over a year into a two year contract. If you're offering to pay what we pay, even if you stay only 3 months, it is essentially pure profit, and a pretty good business deal. You can also ask about refurbished phones, but we usually have to buy those, too, and for more than you think, so a lot of times, those won't be done if you're out of contract since we can't be sure we're not losing big sending it to you.

8 - Be reasonable - and be willing to negotiate. We are a for profit business (duh). To that end, we will try to find a course of action that fits both the customer and the company, but if you're not profitable, asking for something that's over the top, or have a history of escalating/calling retention to get what you want, then expect that your options may not match what you want to acheive - but we might be able to work something out with you. Also - with this one, admit fault when you're at fault - what I mean is, if you or your kid sent and received 3,000 text messages, but you didn't have a plan to cover it, it will go a lot further to say, we did this, we did not realize it was not covered, I can't keep the service if I have to pay for that - rather than trying to say it was a problem with the phone, or that the texts were not sent or received - those types of answers will only be met with resistance and the rep trying to explain to you how it happened - same goes for roaming charges, minute overages, or anything else that typically is unable to be credited as it is presumed to be in the control of the customer.
9 - Cut short to post - jump to site


http://consumerist.com/368356/9-confessions-of-a-retentions-representative

[mlc2000]

Is this a good rate?

I called Retention this morning.

500 minutes + bonus 200
Unlimited Incoming
1000 Free LD
Unlimited Evenings/Wkends at 6pm
CID
VM
200 Text Messages
$51/mo + SAF + 911

[brownman87]

Is this a good rate?

I called Retention this morning.

500 minutes + bonus 200
Unlimited Incoming
1000 Free LD
Unlimited Evenings/Wkends at 6pm
CID
VM
200 Text Messages
$51/mo + SAF + 911

pretty cold if you asked me...... i seen ppl getting things like this for 35 or 40 but if u r a new customer thats pretty gud< u can use it as a city fido.