[Merged] Hot deal for Rogers Wireless Customers

[shopping_princess]

i called about 5 times and got this. i guess i was finally lucky the 5th time around. it was a girl named cynthia.

$15+SAF+taxes
250 anytime
unlimited rogers to rogers
unlimited evenings and weekends 6pm-7am
free call display and voicemail
6 months of unlimited local calling
free sony ericsson w810i
3-yr contract

and then i added 125txts cuz she wouldn't give me free txts. but for $15 i guess it's understandable. so it's another $6. total of $15+6+SAF+taxes. which is still really decent i'd say.

[guessguy]

I called into retentions one week ago.

They offered me a half decent deal on two lines (one new and one renewal) and an HTC Touch for $99. Problem is, they said the Touch was out of stock at that time and they took my number and said they would call back when its back instock (they said it should be today, Nov. 30).

Question: Should I wait for them to call back? Will they? Or should I call in again?

Thanks!

same thing for me. Guy took my number and was suppose to call Nov 28th, so far no word. I couldn't talk him down to $99 for the touch though. How did you swing that?

[Jerry]

same thing for me. Guy took my number and was suppose to call Nov 28th, so far no word. I couldn't talk him down to $99 for the touch though. How did you swing that?

I'm acutally right now with Bell and I told him that I could get it there for $99. Didn't really take much conviencing.

I'm thinking about waiting until after the 5th to see if new data rates are released, maybe I could swing one of them into the plan.

[mjl]

I had made a deal a week ago and I was on line checking my accounts. I have noticed that they have marked the incoming as good for 6 months. I was never told it was only for six months. Why are they not more up front. Are they waiting for the time to elapse and then give me a large bill.

Also the rogers to rogers was missing on the other line. I sent an email saying that I was going to add another phone line but I am starting to question Rogers ability to negotiate in good faith.

[help_questions]

I had made a deal a week ago and I was on line checking my accounts. I have noticed that they have marked the incoming as good for 6 months. I was never told it was only for six months. Why are they not more up front. Are they waiting for the time to elapse and then give me a large bill.

Also the rogers to rogers was missing on the other line. I sent an email saying that I was going to add another phone line but I am starting to question Rogers ability to negotiate in good faith.

i always suggest that people record their calls when setting up new agreements. Some reps are liars, and I also think it is good for the customer to have a recording of the call b/c we really dont have any proof of what was agreed to. Once you have a recording of your agreed upon plan, you have some support to handle situations when rogers morphs into robbers.

As for your situation, did you agree to a contract? if so, how long was it?

[mjl]

I renewed the 3 year deal. 250 anytime rogers to rogers , cid, text $6 incoming free, 6pm evening and weekends. $20 plus 911 and 6.95 access. I was on a $32 plan 2 phones. I have one more teen ager so may add another phone once I get this figured out.

[help_questions]

I renewed the 3 year deal. 250 anytime rogers to rogers , cid, text $6 incoming free, 6pm evening and weekends. $20 plus 911 and 6.95 access. I was on a $32 plan 2 phones. I have one more teen ager so may add another phone once I get this figured out.

if you renewed for 3 years, then it is fair to assume that the unlimited incoming is for the duration of the contract, unless clearly stated otherwise. With that being said, i cant see why your incoming is only for 6 months....

[mjl]

when i check my online bill the incomming has small print showing it expires may 2008 the rest show 2010

[bananaboy]

Everyone record your calls.

Those reps are sneaky.

I agreed to a 2 year plan and for some reason, I ended up a 3 year plan.

It's going to be difficult to tough to get through to someone with authority. At least I got the retention rep's name but they said I can't talk directly to that particular person.

[Magoomba]

My fourth call into Rogers and got what I will label as the "standard plan".

250 mins
UL E/W from 6pm
R2R
Communication Pack (CID, VM, 125 txt)

Anyway, could not get 100LD from them and it was $25/month.
This is exactly the same as what I was offered last time.
The CSR was way more courtesy though. She did give me the RAZR2 for $149 which was cheaper by $50 from my last offer.
I decided to take the renewal for 3 years mainly cuz I was sick and tired of calling and getting stonewalled.

Is it just me or does it seem like the people who are getting this plan for $20, it seems most of them are from Ontario?
Not that I really care anymore, but I get the impression that the West is always getted shafted.

[setoman]

I called in a fourth time and told them that I wanted to cancel as my contract has ended. On the 3rd try I asked what they could give me.

They offered my this:
250min
unltd after 6pm
CD and Voicemail (basic)
1000LD
R2R
Free w810 phone

On 4th, I decided to cancel. They asked why. I told them that I wanted 125text messages and the Sony 850 instead of 810. I said because of these extras is what is preventing me from being a Rogers customer for another 3 yrs. They gave it to me. Now I'm getting

for $25 +SAF+911+taxes
250min
unltd after 6pm, CD, voicemail
1000LD
R2R, 125 text
Credit of $5/mth for Network features (group calling, call waiting, call forwarding -now pay per use) which cost only $3/mth. Rep can't credit for $3 so gave $5 which is even better.
Free w580 phone (no admin or activation fee)

How did I do? I think I did good.

[HotDealsRock]

My fourth call into Rogers and got what I will label as the "standard plan".

250 mins
UL E/W from 6pm
R2R
Communication Pack (CID, VM, 125 txt)

Anyway, could not get 100LD from them and it was $25/month.
This is exactly the same as what I was offered last time.
The CSR was way more courtesy though. She did give me the RAZR2 for $149 which was cheaper by $50 from my last offer.
I decided to take the renewal for 3 years mainly cuz I was sick and tired of calling and getting stonewalled.

Is it just me or does it seem like the people who are getting this plan for $20, it seems most of them are from Ontario?
Not that I really care anymore, but I get the impression that the West is always getted shafted.

called 4 times and i keep on getting:

$25
250 mins
R2R
e/w after 6
100 LD
CID

that totally sucks coz i want sms and unlimited incoming as well..

[PrimaryTech]

called 4 times and i keep on getting:

$25
250 mins
R2R
e/w after 6
100 LD
CID

that totally sucks coz i want sms and unlimited incoming as well..

Why not ask for it and then negotiate? Ask how much to add SMS and ask how much to add unlim incom. Whatever the price they give you try to knock it down 75%.

[kcorscadden]

The biggest problem I am seeing is that you guys are letting Rogers control what you guys get.

All I keep seeing is "Rogers offered me this", and this is just plain wrong.

If you want to get something good from them, then you need to start making some reasonable demands and see how they react. It may take a few calls to get it, but if Rogers wants you as a customer which is an obvious that they do, they will give you most if not all of what you want.

All you have to do is ask for it. They aren't going to just give it to you.

This is where the art of negotiating comes into play.

[bubble.tea]

^ What you need to Succeede (http://www.chinapage.com/sunzi-e.html) with Retentions.:lol:

[rupture]

^ What you need to Succeede (http://www.chinapage.com/sunzi-e.html) with Retentions.:lol:

You have got a great sense of humour.

[jamk85]

I have really started to hate Rogers with a passion after all this.... I cannot wait until the bidding of the spectrum comes and new offers are laid on the table.

I was looking online at my account and everything they have promised me was not there.

I had agreed on:
$25 + SAF + 911 + Tax for 3 years
- 250 daytime
- unlim eve & week starting at 6pm
- Call ID
- VM
- Unlim incoming
- 100 LD
- 2,500 text

After calling in, the rep (nick) told me that I only have :
- 250 daytime
- bonus of 25 anytime
- call id
- vm
- 125 text

I was ready to flip! I asked what about unlim incoming and my long distance and my 2,500 text. He said ok, we can give you unlim incom and the 100 LD but not 2,500 text.

I had to go through him, his manager and the manager's manager to get to a final agreement.

Make sure you record your calls.... the reps tell you one thing and record on your account something different.

I finally ended up getting the following:
- 250 daytime mins
- bonus 25 anytime mins
- unlimited eve & weekends starting 6pm
- unlimited incoming
- Free R2R
- $20 communication package
- 100 LD

On a 2 year plan (even though the manager said this is only offered on 3 years) $35 + SAF + 911 + Tax

I think I did ok since I wanted more daytime minutes and the R2R made up for it. I am happier that I only signed on 2 years because I know there's more competition to come VERY soon.

[izod]

How do you record a call? Every time I try to do it my phone beeps and they tell me to turn that beep off or call back again. :lol:

[Jay31]

Is it just me or does it seem like the people who are getting this plan for $20, it seems most of them are from Ontario?
Not that I really care anymore, but I get the impression that the West is always getted shafted.
Perhaps...where you live, and how much competition there is definitely matters. The people in Manitoba seem to get the best deals...

[Magoomba]

The biggest problem I am seeing is that you guys are letting Rogers control what you guys get.

All I keep seeing is "Rogers offered me this", and this is just plain wrong.

If you want to get something good from them, then you need to start making some reasonable demands and see how they react. It may take a few calls to get it, but if Rogers wants you as a customer which is an obvious that they do, they will give you most if not all of what you want.

All you have to do is ask for it. They aren't going to just give it to you.

This is where the art of negotiating comes into play.

Hi kcorscadden.

I do realize you have to put some effort into this, but you need to appreciate the crap I had to go through with the first 3 CSRs I dealt with.
Believe me, I know how to negotiate. I deal with vendors at work and we work on SLA (service level agreements) all the time.
Some of the dialogue I got from Rogers CSRs were:
- you already have a really good plan
- I see no reason to give you anything better
- there's no such plan as what you are mentioning
- we don't compare plans with other customers
- Bell isn't GSM
- we don't match plans with Telus or Bell
- I see the last CSR already offered you a very good plan
- do you want to talk to my manager? he will offer you the same thing
- the HTC Touch is a very expensive phone, the best we can do is $199
- I'm sorry you want to cancel with us, your last invoice will be in 30 days

I've been with Rogers since 1992 except for 2 years when I was with Telus because of Rogers reception problems at my SFU campus.

Perhaps you can describe the dialogue you had with your CSR.

[niggasu]

Hi kcorscadden.

I do realize you have to put some effort into this, but you need to appreciate the crap I had to go through with the first 3 CSRs I dealt with.
Believe me, I know how to negotiate. I deal with vendors at work and we work on SLA (service level agreements) all the time.
Some of the dialogue I got from Rogers CSRs were:
- you already have a really good plan
- I see no reason to give you anything better
- there's no such plan as what you are mentioning
- we don't compare plans with other customers
- Bell isn't GSM
- we don't match plans with Telus or Bell
- I see the last CSR already offered you a very good plan
- do you want to talk to my manager? he will offer you the same thing
- the HTC Touch is a very expensive phone, the best we can do is $199
- I'm sorry you want to cancel with us, your last invoice will be in 30 days

I've been with Rogers since 1992 except for 2 years when I was with Telus because of Rogers reception problems at my SFU campus.

Perhaps you can describe the dialogue you had with your CSR.


yeah i got the exact same mono-tone cliche bs from the crs. so what kind of approach did u counter them with if any? i called and said i would like more features but the rep said "you have a very good plan already" and won't budge on anything, she offered me unlimit imcoming for $10 and the w580 for $150!:mad: >:( :evil: :twisted:

[bubble.tea]

How do you record a call? Every time I try to do it my phone beeps and they tell me to turn that beep off or call back again. :lol:

Many options....the most enjoyable., is to sell the current phone, and buy one that DOESN'T have a time delay prompt. K790a doesn't beep while recording....much nicer of the W810i (which I think was the one with the beep which was quickly tossed :lol: ).

[kcorscadden]

Hi kcorscadden.

I do realize you have to put some effort into this, but you need to appreciate the crap I had to go through with the first 3 CSRs I dealt with.
Believe me, I know how to negotiate. I deal with vendors at work and we work on SLA (service level agreements) all the time.
Some of the dialogue I got from Rogers CSRs were:
- you already have a really good plan
- I see no reason to give you anything better
- there's no such plan as what you are mentioning
- we don't compare plans with other customers
- Bell isn't GSM
- we don't match plans with Telus or Bell
- I see the last CSR already offered you a very good plan
- do you want to talk to my manager? he will offer you the same thing
- the HTC Touch is a very expensive phone, the best we can do is $199
- I'm sorry you want to cancel with us, your last invoice will be in 30 days

I've been with Rogers since 1992 except for 2 years when I was with Telus because of Rogers reception problems at my SFU campus.

Perhaps you can describe the dialogue you had with your CSR.

One thing that you need to be aware of is that Rogers doesn't want to give you a good plan. They are very happy with you paying a lot and not getting a lot in return. The excuses that were laid out for you are simply deterrents to get you to stop asking for more stuff. Just stay true to you gut and eventually they will cave.

Here is how to get around these "excuses":

- you already have a really good plan

Maybe you believe that I have a good plan, but I don't. I would like a better plan.

- I see no reason to give you anything better

Ok, I would like to cancel and go to your competition or "insert competitors name here" (The last thing Rogers wants to do is lose you to Bell or Telus)

- there's no such plan as what you are mentioning

This requires some research, so you need to know ahead of time that this plan exists. If it exists then there is a few ways to counter.

1) A friend/relative has this plan
2) Telus or Bell is offering me this, can't you match it?

- we don't compare plans with other customers

Not too much you can say here. I would ignore that they even said it and just continue negotiating.

- Bell isn't GSM

I understand Bell isn't GSM.

- we don't match plans with Telus or Bell

Ok, I would like cancel please and go to "Telus or Bell"

- I see the last CSR already offered you a very good plan

Yes they did, but I would like something better.

- do you want to talk to my manager? he will offer you the same thing

No that won't be necessary. If you can't offer me a decent rate plan, then I will just cancel and go else where.

- the HTC Touch is a very expensive phone, the best we can do is $199

Your on your own for this one. Price for a phone is completely different from price for a rate plan.

- I'm sorry you want to cancel with us, your last invoice will be in 30 days

Thank you

As you can see, I countered all of these objections with "cancel my phone". The key is to not be afraid to use the scary word "cancel. Rogers hates this word and will try and save the customer if the customer is worthy of saving. If you generate a lot of money, then it would make sense for Rogers to make you a decent offer. If you generate very little money, then you will probably not get saved.

Everything depends on the rep you get. It also all depends on your tone and demeanor. Do not be rude. I understand that my responses can come across as harsh, but if you say them a certain way, they will come across in a non-rude way.

[help_questions]

How do you record a call? Every time I try to do it my phone beeps and they tell me to turn that beep off or call back again. :lol:

I record the calls using my computer, a standard PC microphone, a telephone with speaker phone and a voice recording software called "FREE Hi-Q Recorder", which allows me to make a mp3 recording of the conversation.
I've never had to defend myself with rogers yet, but it sure would be nice to offer to email a recording of the call to the rogers manager/rep

[jamescl]

^good post

[jamescl]

btw i've noticed an influx of ppls complaining that they can't get good retention deals lately.

[Magoomba]

One thing that you need to be aware of is that Rogers doesn't want to give you a good plan. They are very happy with you paying a lot and not getting a lot in return. The excuses that were laid out for you are simply deterrents to get you to stop asking for more stuff. Just stay true to you gut and eventually they will cave.

Here is how to get around these "excuses":

- you already have a really good plan

Maybe you believe that I have a good plan, but I don't. I would like a better plan.

- I see no reason to give you anything better

Ok, I would like to cancel and go to your competition or "insert competitors name here" (The last thing Rogers wants to do is lose you to Bell or Telus)

- there's no such plan as what you are mentioning

This requires some research, so you need to know ahead of time that this plan exists. If it exists then there is a few ways to counter.

1) A friend/relative has this plan
2) Telus or Bell is offering me this, can't you match it?

- we don't compare plans with other customers

Not too much you can say here. I would ignore that they even said it and just continue negotiating.

- Bell isn't GSM

I understand Bell isn't GSM.

- we don't match plans with Telus or Bell

Ok, I would like cancel please and go to "Telus or Bell"

- I see the last CSR already offered you a very good plan

Yes they did, but I would like something better.

- do you want to talk to my manager? he will offer you the same thing

No that won't be necessary. If you can't offer me a decent rate plan, then I will just cancel and go else where.

- the HTC Touch is a very expensive phone, the best we can do is $199

Your on your own for this one. Price for a phone is completely different from price for a rate plan.

- I'm sorry you want to cancel with us, your last invoice will be in 30 days

Thank you

As you can see, I countered all of these objections with "cancel my phone". The key is to not be afraid to use the scary word "cancel. Rogers hates this word and will try and save the customer if the customer is worthy of saving. If you generate a lot of money, then it would make sense for Rogers to make you a decent offer. If you generate very little money, then you will probably not get saved.

Everything depends on the rep you get. It also all depends on your tone and demeanor. Do not be rude. I understand that my responses can come across as harsh, but if you say them a certain way, they will come across in a non-rude way.

Those are very similar replies I gave to the CSRs.
I told them exactly what I wanted and how much I wanted to pay.
In the end, I did tell them that I won't be renewing and will be signing on with Bell. And they called my bluff and cancelled me.

Perhaps at the end of the day, I simply don't generate enough revenue for them.
I've always had corporate plans with them, but they were never that great.
And perhaps also it's the luck of the draw and timing.
Maybe the CSR just got off the phone with their last caller and that person was a jerk. I just don't know.
There's just no silver bullet. A reader could follow everything laid out here to the "T" and still only get a mediocre plan.
That's all I'm saying.

[Gdog]

OK so previously I mentioned how I signed up to a one year contract with Rogers...anyways, fast forward and my phone arrives. I open the box only to discover that my term is THREE YEARS, even though I clearly agreed to only ONE YEAR!!!

So I call up Rogers, tell them that they signed me up to 3 years WITHOUT TELLING ME...the CSR has the nerve to tell me that to downgrade to 1 year, I will have to pay the cancellation fee of $400. I tell her to let me speak to a supervisor NOW!

So I speak to a supervisor, the dude has no clue what's going on. I tell him to go retrieve the conversation I had with the original CSR upon signing up for my 1 year contract. Now I am waiting to hear back from them.

SHEESH...after watching on the news about how some customers of Rogers got renewed to 3 year plans without being notified...I now know how they feel. How the heck can they get away with this?!?!?!

I can't wait till next spring with the new players entering the mobile market...Rogers/Telus/Bell are going down...they can't have their way with us anymore! I won't allow it!! :mad:

[MoreYummy]

i always suggest that people record their calls when setting up new agreements. Some reps are liars, and I also think it is good for the customer to have a recording of the call b/c we really dont have any proof of what was agreed to. Once you have a recording of your agreed upon plan, you have some support to handle situations when rogers morphs into robbers.

As for your situation, did you agree to a contract? if so, how long was it?

They always do that, rep can leave whatever they want in your account's note, and next rep will honor the notes negative/positive. I argued with the managers two times on cell phone charges, and plan, and used their recording to find out the rep intentionally put bad notes on account.. But of course, many are good, even they don't offer you your dream plan. :D

[OfficeGlenn]

Does anyone know what hours the Rogers Retentions operates? Are they open on Saturdays and Sundays?

[PHR0898]

OK so previously I mentioned how I signed up to a one year contract with Rogers...anyways, fast forward and my phone arrives. I open the box only to discover that my term is THREE YEARS, even though I clearly agreed to only ONE YEAR!!!



When I have renewed/updated my plan I have insisted on getting the proposed terms/conditions in full in writing before I commit. Remember on a 3 year plan, it could be over $1500 (36 x $40/month = $1440) and I remind the CSR's of that before I commit. After a bit of back and forth discussions, they have agreed. I either got the terms (including expiration date of term) via fax or email.

[go_habs]

I already have Rogers cable and internet any suggestions on the best family plan for 3 people. Thanks:lol: Oh ya with free text!!

[kcorscadden]

I already have Rogers cable and internet any suggestions on the best family plan for 3 people. Thanks:lol: Oh ya with free text!!

There is no retention plans for Family plans, just individual rate plans.

The rep we simply say: "Sorry but we don't have or can't do retention plans for Family plans". Whether that is a bluff or not who knows, but to as far as I know Family plans can't be done.

However since you have cable and internet, you may be able to get some thing from the Consolidations department.

[kcorscadden]

Those are very similar replies I gave to the CSRs.
I told them exactly what I wanted and how much I wanted to pay.
In the end, I did tell them that I won't be renewing and will be signing on with Bell. And they called my bluff and cancelled me.

Perhaps at the end of the day, I simply don't generate enough revenue for them.
I've always had corporate plans with them, but they were never that great.
And perhaps also it's the luck of the draw and timing.
Maybe the CSR just got off the phone with their last caller and that person was a jerk. I just don't know.
There's just no silver bullet. A reader could follow everything laid out here to the "T" and still only get a mediocre plan.
That's all I'm saying.

This has been said a 100 times and it will be said a 100 times more: It all depends on the rep you get.

Some reps are more willing to give you what you want, while others could care less.

The only true advice I can give you is keep trying assuming they reactivated your line.

[SEDragon]

^ So...individual plans > family plans overall?

Cause we just got cable, internet and home phone with Rogers not long ago. (Kinda a long story, but we went without cable for a while and we all got used to it. But now that we have it again, we don't really watch it lol...waste of money -_-)

Anyways, so we've been using Rogers PAYG for...a long time, but that means nothing to Rogers right? So I guess we're considered completely new customers.

But I want to see what kind of deals I can get with them for wireless (I want the 8gb card with W580i XD). As well as organize our cellphone plans a little...right now it's all over the place with me on Rogers PAYG, my brother on Fido PAYG and my parents sharing a phone on a Bell monthly plan lol.

Funny thing is, I hardly make over 3 calls a week, and I use the phone more than they do -_-... We don't use our phones a lot, I know...

So...yeah...any suggestions on what to do in my case? Thanks in advance =).

[kcorscadden]

^ So...individual plans > family plans overall?

Cause we just got cable, internet and home phone with Rogers not long ago. (Kinda a long story, but we went without cable for a while and we all got used to it. But now that we have it again, we don't really watch it lol...waste of money -_-)

Anyways, so we've been using Rogers PAYG for...a long time, but that means nothing to Rogers right? So I guess we're considered completely new customers.

But I want to see what kind of deals I can get with them for wireless (I want the 8gb card with W580i XD). As well as organize our cellphone plans a little...right now it's all over the place with me on Rogers PAYG, my brother on Fido PAYG and my parents sharing a phone on a Bell monthly plan lol.

Funny thing is, I hardly make over 3 calls a week, and I use the phone more than they do -_-... We don't use our phones a lot, I know...

So...yeah...any suggestions on what to do in my case? Thanks in advance =).

From the sounds of what you are saying, the "Rogers 40 Monthly" plan may be perfect for you.

You get 40 anytime mins a month, use them or lose them. It is basically for emergencies only, which sounds like what you use your phone for.

You pay $5 a month for the plan + SAF ($6.95) + 911 ($0.50) + Taxes = $14.20 a month.

This plan is good assuming the 12 conversations on avg you have throughout the month are:

1) Local
2) Don't go over 40 mins a month.

Something to think about.

[izod]

Bubbletea or anyone, do you know if the LG Shine beeps when you record a call?

[bLuPhYrE]

gonna call tmr to try to get what i want

[Eeric]

SHEESH...after watching on the news about how some customers of Rogers got renewed to 3 year plans without being notified...I now know how they feel. How the heck can they get away with this?!?!?!


Sorry to hear that man... did you happen to record your call? Its usually a good backup in case they do go bad on their word. Even if they never listen to it, gives you some solid proof you can tell them you have, worst case tell the manager you talk to that you'll report this to CTV or some media outlet about Rogers' scams. <3 SE phone's recording

[SEDragon]

From the sounds of what you are saying, the "Rogers 40 Monthly" plan may be perfect for you.

You get 40 anytime mins a month, use them or lose them. It is basically for emergencies only, which sounds like what you use your phone for.

You pay $5 a month for the plan + SAF ($6.95) + 911 ($0.50) + Taxes = $14.20 a month.

This plan is good assuming the 12 conversations on avg you have throughout the month are:

1) Local
2) Don't go over 40 mins a month.

Something to think about.

Never knew there was such a plan, thanks for telling me lol. But it doesn't really work for me cause I don't make 3 calls a week consistantly...

Oh and I just found out that I left something out of my first post -_-...

What I meant to ask was:
Since now we have cable, internet and home phone with Rogers, can I somehow get a cheap plan/discounts on wireless if I decide to get a monthly plan with them? And possibly some monthly credits on cable, internet, and/or home phone like another person said a few pages back :D.

Oh, and I plan on switching my bro. and my parents to Rogers too (I'm on Rogers PAYG). So, would a family plan be better for us or individual plans, considering our low usage...or should we just stick to what we have for now?

My main reason for doing this is to try and get free phones and some discounts on the services we already have with them lol.

Any suggestions guys? Thanks again.

[skewler]

CSR Says there is no such thing as the $20 retention plan? Can any1 help me out?

[shopper-X]

CSR Says there is no such thing as the $20 retention plan? Can any1 help me out?

Correct me if I'm wrong but you get credits to make it a $20 plan. So there is no $20 plan, it could be $30 with a $10 credit.

[redplanet]

From the sounds of what you are saying, the "Rogers 40 Monthly" plan may be perfect for you.

You get 40 anytime mins a month, use them or lose them. It is basically for emergencies only, which sounds like what you use your phone for.

You pay $5 a month for the plan + SAF ($6.95) + 911 ($0.50) + Taxes = $14.20 a month.

This plan is good assuming the 12 conversations on avg you have throughout the month are:

1) Local
2) Don't go over 40 mins a month.

Something to think about.

it doesn't cease to amaze me how SAF can totally jack up the monthly fees u have to pay. seriously, $5 + tax to $14.20?? any plan look way worse whenever u see ur bill SAF attached on top of it.

whatever happened to the class action suit against the deceitful practice of SAF anyways?

[skewler]

after 3 calls i got them to offer me the following:
250 anytime
evenings and weekends at 6
rogers to rogers
caller id
credit for voicemail
for $25

also, they will not offer me any additional discounts for the phones since i am corporate and get $100 off. Has any1 got additional discounts off the phones with being corporate?

Thanks

[mjl]

What I did was make my own plan wish list from what I saw here. I was realistic and then I started to negotiate. You make sure you get what is important to you and let the rest slide.

[bLuPhYrE]

after 4 calls

250 anytime
unlimited evenings starting from 6pm
Voicemail
Caller ID
Razr2 v9 free
My 5 canada wide

all for 32 a month

im happy with it.

[Aznsilvrboy]

after 4 calls

250 anytime
unlimited evenings starting from 6pm
Voicemail
Caller ID
Razr2 v9 free
My 5 canada wide

all for 32 a month

im happy with it.

Is that tax/SAF/911 in?

[Aznsilvrboy]

Correct me if I'm wrong but you get credits to make it a $20 plan. So there is no $20 plan, it could be $30 with a $10 credit.

There is such thing as $20 retention plan. I have the standard retention plan listed on the first page for $25, others have gotten it for $20.

[Nermal]

There is such thing as $20 retention plan. I have the standard retention plan listed on the first page for $25, others have gotten it for $20.

8pm plan = $20.
6pm plan = $25 (sometimes less $5 credit).

It says right on the main page that it's sometimes $25 and other times $20. Depends on the individual circumstances.

[kcorscadden]

Never knew there was such a plan, thanks for telling me lol. But it doesn't really work for me cause I don't make 3 calls a week consistantly...

It is 40 anytime mins. It doesn't matter how many calls you make throughout the month as long as you don't go over 40 mins and all your calls are local

Oh and I just found out that I left something out of my first post -_-...

What I meant to ask was:
Since now we have cable, internet and home phone with Rogers, can I somehow get a cheap plan/discounts on wireless if I decide to get a monthly plan with them? And possibly some monthly credits on cable, internet, and/or home phone like another person said a few pages back :D.

You will probably want to get in contact with the Consolidations department as they are really the only ones that can give you a good deal. Retentions can only give you a good deal on Wireless, all the rest is Consolidations

Oh, and I plan on switching my bro. and my parents to Rogers too (I'm on Rogers PAYG). So, would a family plan be better for us or individual plans, considering our low usage...or should we just stick to what we have for now?

My main reason for doing this is to try and get free phones and some discounts on the services we already have with them lol.

Any suggestions guys? Thanks again.

From the sounds it yes a family plan would be ideal, just remember that retentions can't do anything with a family plan. This plan(s) can be great as long as they everyone on it is local to use the R2R.

You should be able to get some free phones as long as you are willing to agree to a 3 yr contract.

[Mulder and Scully]

Are you people still calling into retentions? I haven't been able to get past regular customer service the past three calls.

[bLuPhYrE]

Is that tax/SAF/911 in?

no it comes out to be 44 a month or so

[Mike_C]

Just got my HTC Touch for $99 with a 3 years renewal

250 anytime
unlimited evenings starting from 6pm
Caller ID
R2R
100 Canada LD
2500 Call Forward
5M data plan

for $25 + SAF + tax

I do have 6 phones with Rogers and this line was open 10 years ago...

[chr0nz]

after like 5 times

Mega Promotional Plan - $10.00

* 6PM Early Eve. Calling Option
* 250 Wday/Unltd Eve/Wkend
* Chat N' Send Bonus
* Unlimited Network Calling

Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* 10MB Navigate Mobile Internet
* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Voice Mail
* Call Display
* Name Display
* WhoCalled

$20 communicate package
-$10 credit
-$7 credit
+free w580i

Total = $10+$10+$6.95+$.5+taxes=$30.02 with everything included

[bLuPhYrE]

im happy with my plan

[jaemes]

wtf?

they've told me they've been sold out of the white w580i's for the past week and a half.

Is it because I've called one too many times asking to exchange the phones? =\

I had the 810, sent it back for the 580i, but they gave me the wrong one. So I refused the grey one and now I'm waiting for the white one to be "in stock".


one of the CSRs told me I could just get it from a store if I don't want to wait, but I think it's best to finish this over the phone with the rogers rep..

[mystic827]

I called Rogers just now and they are offering me the following:

$25 + saf + 911 + taxes

250 mins
R2R
100 LD
WN & WE after 6pm
VM
CD
125 text messaging
Sony ericsson K790 $99

Original plan
$20 + saf + 911 + taxes
250 min
WN & WE after 8pm
CD

I've been with rogers for 6+ years. this is my first time calling them for my renewal. I lied to the rep saying I could get a corporate plan with a similar package for $20 not including saf etc. she was going to document this on my account. I said it was o.k. for her to document this. was that a right thing to do? I'm trying to get the listed above for $20 instead $25 and the phone for a cheaper price. If I could I want the free incoming also. How should I go about and get what I want?

Called retention the second time...this time I got what I was looking for. This is what I got:

$20 + saf + 911 + taxes

250mins + 25 bonus min
Caller Display
Voice mail
125 Text messages
100 Long Distance
Unlimited incoming
Evenings & Weekend starting @ 6pm
K790 for $99

I think I got a pretty good deal. Eric, CS representative, was really helpful
Hope this helps

[bLuPhYrE]

wtf?

they've told me they've been sold out of the white w580i's for the past week and a half.

Is it because I've called one too many times asking to exchange the phones? =\

I had the 810, sent it back for the 580i, but they gave me the wrong one. So I refused the grey one and now I'm waiting for the white one to be "in stock".


one of the CSRs told me I could just get it from a store if I don't want to wait, but I think it's best to finish this over the phone with the rogers rep..

they are out of stock of hte white 580s they will be getting them in this week

[eurasian]

wtf?

they've told me they've been sold out of the white w580i's for the past week and a half.


Get it in store and they'll charge your account. Then have your rep credit you the amount. That's what I did... cause they did not have the LG Shine, I found a store near my house that did and so I went and got it and had them credit my account.

[cgi101]

Get it in store and they'll charge your account. Then have your rep credit you the amount. That's what I did... cause they did not have the LG Shine, I found a store near my house that did and so I went and got it and had them credit my account.

does retentions have to do the credit once you pick it up in store, or can a regular CS?

[shopping_princess]

after like 5 times

Mega Promotional Plan - $10.00

* 6PM Early Eve. Calling Option
* 250 Wday/Unltd Eve/Wkend
* Chat N' Send Bonus
* Unlimited Network Calling

Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* 10MB Navigate Mobile Internet
* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Voice Mail
* Call Display
* Name Display
* WhoCalled

$20 communicate package
-$10 credit
-$7 credit
+free w580i

Total = $10+$10+$6.95+$.5+taxes=$30.02 with everything included


that's a ridiculous plan. is it true that people in manitoba get better deals?

[shopper-X]

that's a ridiculous plan. is it true that people in manitoba get better deals?

MB & SK

[eurasian]

does retentions have to do the credit once you pick it up in store, or can a regular CS?

I was told by my retention rep that he will credit it from my account, cause when you pick it up at the store, you do not pay at the store... they charge your account and give you a receipt. My rep told me to fax it to him.

[bLuPhYrE]

does retentions have to do the credit once you pick it up in store, or can a regular CS?

you can't do what he did unless the store gives you the shien for cheap

reps cant give you more than a 150 dollar credit

[Jerry]

I guess I should post my findings here.

I have one line (my wife's blackberry) and I was trying to get them to give me a 'retention' deal on a new activation for me. This is what I got:

200 minutes
E/W @ 9pm
VM
CID
125 Text
R2R
My5
HTC Touch for $99
$30 + SAF + 911 (no activation fee)

Not bad for a new activation??

Also, I got them to credit my wife's plan the $12 commincation pack (CID, VM, 125 Text) for the rest of the term. Also, if I resign the blackberry contract they'll throw in the 8700r free or the curve for $199.

Well, after waiting and waiting for the Touch to come into stock I've managed to squeeze a little more out of them for my NEW activation:


200 minutes
E/W @ 9pm
VM
CID
125 Text
R2R
My5 CANADA WIDE
100LD
HTC Touch for $99
$30 + SAF + 911 (no activation fee)
1 Month Free
3 Months U/L calling

Still on a call back list for the Touch. As I see it, the longer it goes on, the more I'll be able to get out of them!

[bLuPhYrE]

Well, after waiting and waiting for the Touch to come into stock I've managed to squeeze a little more out of them for my NEW activation:


200 minutes
E/W @ 9pm
VM
CID
125 Text
R2R
My5 CANADA WIDE
100LD
HTC Touch for $99
$30 + SAF + 911 (no activation fee)
1 Month Free
3 Months U/L calling

Still on a call back list for the Touch. As I see it, the longer it goes on, the more I'll be able to get out of them!

humm i got 250 mins e/w at 6 cid vm my5 canada wide free razr2 for 32+saf+911

[dough4you]

I'm holding off calling until I decide which phone I want. I like the w580i and the shine. From what I can tell , the w580i is a better phone and cheaper as well. What advantage does the LG Shine have over the sony w580i
???

Also, is there any way to get GPS on the Touch? (if so, then I'd jump on it in a heartbeat)

[jamk85]

I'm holding off calling until I decide which phone I want. I like the w580i and the shine. From what I can tell , the w580i is a better phone and cheaper as well. What advantage does the LG Shine have over the sony w580i
???

Also, is there any way to get GPS on the Touch? (if so, then I'd jump on it in a heartbeat)


http://www.gsmarena.com/compare.php3?idPhone2=1928&idPhone1=1829


Yes, you can use GPS on it. You will need a GPS receiver and a prgm to load maps on the HTC Touch.

[help_questions]

it looks like your $20 communicate pack includes 10MB of mobile internet......is this new?


after like 5 times

Mega Promotional Plan - $10.00

* 6PM Early Eve. Calling Option
* 250 Wday/Unltd Eve/Wkend
* Chat N' Send Bonus
* Unlimited Network Calling

Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* 10MB Navigate Mobile Internet
* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Voice Mail
* Call Display
* Name Display
* WhoCalled

$20 communicate package
-$10 credit
-$7 credit
+free w580i

Total = $10+$10+$6.95+$.5+taxes=$30.02 with everything included

[Jerry]

humm i got 250 mins e/w at 6 cid vm my5 canada wide free razr2 for 32+saf+911

Is this a new activation or an actual renewal?

You have no text, long distance, or R2R.

[OfficeGlenn]

I was on an existing retention plan that was to expire in 2009, but called in today, to add the $15 Blackberry E-mail Plan. I got the plan added, and a free Blackberry Pearl, but had to renew on a 3 year term.

My understanding was that my existing voice plan was supposed to have been renewed on the same terms as before. My voice plan included a Rogers to Rogers Calling Credit, and a $6 voice mail (monthly plan credit),

I just checked my plan on-line, and it shows the Blackberry E-mail Plan added, but the Rogers to Rogers and a $6 monthly plan credit for voice mail still show as being removed in 2009.

Does this mean these credits will still expire in 2009, but my contract has been extended to 2010, or are all credits automatically extended on renewal?

Do I need to call retentions and get this fixed, or perhaps I should just wait and see if everything gets updated in the next billing cycle?

Thanks

[AhmadS]

nvm

[cgi101]

I was on an existing retention plan that was to expire in 2009, but called in today, to add the $15 Blackberry E-mail Plan. I got the plan added, and a free Blackberry Pearl, but had to renew on a 3 year term.

My understanding was that my existing voice plan was supposed to have been renewed on the same terms as before. My voice plan included a Rogers to Rogers Calling Credit, and a $6 voice mail (monthly plan credit),

I just checked my plan on-line, and it shows the Blackberry E-mail Plan added, but the Rogers to Rogers and a $6 monthly plan credit for voice mail still show as being removed in 2009.

Does this mean these credits will still expire in 2009, but my contract has been extended to 2010, or are all credits automatically extended on renewal?

Do I need to call retentions and get this fixed, or perhaps I should just wait and see if everything gets updated in the next billing cycle?

Thanks

similar thing has happened to me before. the rep probably just forgot or didn't care to change it because you didn't ask (did you ask them to?).
Just call in to a regular customer service person (*611) and explain that the last rep said it would be extended, but your account doesn't show it online. They can adjust the expiry date of the credit easily. :)

[kcorscadden]

I was on an existing retention plan that was to expire in 2009, but called in today, to add the $15 Blackberry E-mail Plan. I got the plan added, and a free Blackberry Pearl, but had to renew on a 3 year term.

My understanding was that my existing voice plan was supposed to have been renewed on the same terms as before. My voice plan included a Rogers to Rogers Calling Credit, and a $6 voice mail (monthly plan credit),

I just checked my plan on-line, and it shows the Blackberry E-mail Plan added, but the Rogers to Rogers and a $6 monthly plan credit for voice mail still show as being removed in 2009.

Does this mean these credits will still expire in 2009, but my contract has been extended to 2010, or are all credits automatically extended on renewal?

Do I need to call retentions and get this fixed, or perhaps I should just wait and see if everything gets updated in the next billing cycle?

Thanks

I would call them and confirm. Last thing you want to do is ignore this and find out a yr from now that you lost your credits.

[lktate]

just got off the phone w/ rogers retention
and i've agreed to a 3 yr renewal

250 daytime
unlimited wknites (6pm-8am) and wkends
CID, VM
100 CDN LD
R2R
10MB data

$15+SAF+911+tax = $25.60/month

btw, I live in Ontario, so this plan is feasible for virtually anywhere in Canada

[bLuPhYrE]

Is this a new activation or an actual renewal?

You have no text, long distance, or R2R.

dontwant r2r only ppl i text is the ppl on my5 and only long distance is again on my5

[western]

Hopefully someone here can answer my question.

I am currently finishing year 2 of a 3 year family plan. But the plan is not suiting my needs as we dont call each other much, so i wanted to break the 2 phones up into seperate plans. Will rogers allow me to do so and also will i be able to get some of the sweet plans i see people post?

[st7860]

call this Rogers number directly. do NOT call 611. 1-888-936-7283 . the staff at that number can usually give you a better price than the regular staff.

[chr0nz]

the 10mb they added an extra 5mb since i asked them nicely. so they were willing to give it for no extra charge.

[bLuPhYrE]

call this Rogers number directly. do NOT call 611. 1-888-936-7283 . the staff at that number can usually give you a better price than the regular staff.

i called 611 and ended up happy :P

[jayk]

hey guys

I was wondering how long you wait until you phone again.

The CSR was really stingy, we've been giving Rogers hundreds of dollars a month for 4 years and they would not give us muc, only $25 with 250+weekends/6pm period. Nothing else LOL. I was like I'll think about it. She said she'd leave the plan on the table.

Despite all the revenue we've given Rogers.

BTW out of curiosity, does that usually happen with "strong woman" (you know the nazi-feminist uber-confident strong butch women) voices?

[bLuPhYrE]

hey guys

I was wondering how long you wait until you phone again.

The CSR was really stingy, we've been giving Rogers hundreds of dollars a month for 4 years and they would not give us muc, only $25 with 250+weekends/6pm period. Nothing else LOL. I was like I'll think about it. She said she'd leave the plan on the table.

Despite all the revenue we've given Rogers.

BTW out of curiosity, does that usually happen with "strong woman" (you know the nazi-feminist uber-confident strong butch women) voices?


call them back in a day or so, and hopefully you'll get someone else. Alot of people here say women tend to be less giving but i dont find that to be the case for me at least.. keep going with what you want they will eventually cave

[trevorlinden]

just got off the phone w/ rogers retention
and i've agreed to a 3 yr renewal

250 daytime
unlimited wknites (6pm-8am) and wkends
CID, VM
100 CDN LD
R2R
10MB data

$15+SAF+911+tax = $25.60/month

btw, I live in Ontario, so this plan is feasible for virtually anywhere in Canada

are you on corporate plan? I called retention & they're offering nothing close to that.

[cgi101]

My god, rogers customer service and customer relations people are soooo frustrating.

I got a deal with them a week ago, and it kicked in today (my new billing cycle) on my 2 lines. I checked online and the two lines' plans are A) not what I was offered and B) not identical like they're supposed to be.

So I call in.

The CSR's are very confused by my account, and tell me "I can't see these codes customer relations added..." so they always want to transfer me to CR... ok, that's fine. Then in CR, the people I've been getting treat me like an idiot that does not understand what I was offered. They argue with me, tell me I couldn't have been offered such-and-such, and then I tell them "go look at the notes" and then they are like "oh.... oh, ok" and change their tune when they see the notes. I am so happy the original CR person who gave me the offer, documented everything so well.

I told the CR agent today to verify I had chat'n'send bonus. She immediately says I don't have it. I say I was offered it. Then she raises her voice and tells me it's impossible to have chat'n'send on my (retention) plan, and goes on and on... then she actually DOES check my account and realized it was there and says "oh, you used to not be able to add it to this plan...."

Then I raised a question about how credits would appear on my bill... I used to have a $15 monthly credit and $10 monthly credit covering all my features. I told her that's how it's always been, and just asked her how I should expect them to appear in the future with this new plan. She then immediately calls me out on my 'lie' and says that it's impossible to have a $15 and $10 monthly credit on a $20 plan.... well f$*@ you because I did! I was still paying over $30 a month because those credits were covering my extra add-on services... so she argues and argues with me, telling me "that makes no sense. LOGISTICALLY that is impossible. How can we credit all $20 of your $20 plan? we are in the business of making money"... so I say "yes, but those credits were intended to cover my extra services". she seemed to ignore what I said, and just repeated herself over and over. I told her to look at any of my bills from the past 3 years for proof. She said "I don't have to look at your bills, because I know it doesn't work like that... and if it did, it was a computer mistake". She eventually gives in and looks at my previous bills, and says "oh... well it doesn't matter, this was wrong and our accounting department would have caught this right away"....... well they didn't catch this 'mistake' for 3 years, and it wasn't a mistake! argh!

I get it. The account/billing system at Rogers is complicated. That's fine. People make mistakes, that's fine. But don't treat me like an idiot and a liar because you are too lazy to check the damn notes on my account, and because you are not up-to-date on your own 4#%ing policies.

haha ok my rant is over....

I called rogers 6 times in the past 2 days to get my account in order... so it matched what I was offered... I hope they did it right this time...

[Hitchka]

do you think i could get the lg shine slide for free?

[menan]

hey guys

I was wondering how long you wait until you phone again.

The CSR was really stingy, we've been giving Rogers hundreds of dollars a month for 4 years and they would not give us muc, only $25 with 250+weekends/6pm period. Nothing else LOL. I was like I'll think about it. She said she'd leave the plan on the table.

Despite all the revenue we've given Rogers.

BTW out of curiosity, does that usually happen with "strong woman" (you know the nazi-feminist uber-confident strong butch women) voices?

Call again during the day...same thing happen to me...called again now i got
-750 min outgoing
-100 min cnd long distance
-unlimied incoming
-unlimited evening and weekend (starting 6pm)
-voice mail
-call display
-call waiting
-call forwarding
-3 way calling
-125 outgoing txt
-rogers to rogers(home and moblie) free
-roger to fido free
-email 2 txt
all for $40 + system access fee + tax

also got frist 3 month of unlimited ....been with rogers since 1999..signed many 2 year contact and my last contract expired almost 1 1/2 year ago i think...now i signed again 2 or 3 year contact not sure.....also she gave me $ off towards the hardware upgrade..but didn't care since i have the iphone.... call them during the day...

[izod]

do you think i could get the lg shine slide for free?

Yes a lot of people got it.

[Aznsilvrboy]

just got off the phone w/ rogers retention
and i've agreed to a 3 yr renewal

250 daytime
unlimited wknites (6pm-8am) and wkends
CID, VM
100 CDN LD
R2R
10MB data

$15+SAF+911+tax = $25.60/month

btw, I live in Ontario, so this plan is feasible for virtually anywhere in Canada

How long have you been a Rogers customer? Also...can you breakdown your conversation with the rep please?

[mjl]

this guy I know tried today. He has been with rogers for years and years and the woman in retentions would not offer him squat. I have the 20 package with the r2r and unlimited n.w. and incoming and I have only been there for less than a year. His is a good plan but costing 30 something range :( I am getting way more for way less. She said I should not be telling people about this or I could lose my package.

This makes no sense!

[hwoarang]

it's dec 5, what did rogers announce??

[yakkers]

humm i got 250 mins e/w at 6 cid vm my5 canada wide free razr2 for 32+saf+911

You got this phone free?

https://www.baka.ca/images/products/motorazr2_L.jpg


hmmmmmm......

I have a funny feeling that alot of people in this thread are full of you know what.

[VivaLaDave]

Called Customer Relations on my 3rd attempt and finally got what I wanted...

I have 250 anytime mins + 25 bonus mins
Eve & wkends begin @ 6 pm - 8 am
R2R free
100 LD mins free
Caller ID
Enchanced V/M
for 32.45 w/System Access Fee & 911 fee not including tax
I added unlimited email for $15
plus I got a Blackberry pearl for $50

After viewing this thread I thought that I did pretty well considering the to get the BB Pearl promo for $99 requires a $40 price plan to add $15 unlimited email which is on a 3yr term. Since I didnt want to change my price plan the Rep credited my account for $200 :cheesygri

[c373]

Here's what I worked out recently.

3 year term

1000 Daytime minutes
1000 Canadian long distance minutes
Unlimited evenings/weekends 5pm-7am
Unlimited Rogers-to-Rogers/Rogers-to-Fido calling

$20 Communicate value pack. Includes:
Call display
Name display
WhoCalled
Call Waiting
Voicemail
5MB data/surfing
2500 outgoing text messages/unlimited incoming
1000 picture/video messages

Unlimited local calling/texting for first three months

$10 monthly plan credit
$15 monthly plan credit

The credits cover my SAF, $5/1000 Cdn LD, and 1/2 of my $20 communicate value pack.

Works out to $56.45/month + tax after my credits. This plan may cost slightly higher than those $25 250-minute ones that seem to be common around here, but this is my only phone and I'll be using my phone all over Canada--constantly--in the new year. This is about the same price I was paying for my Shaw Digital phone (landline), so I'm happy.

I'm told the plan is only available in Manitoba and Saskatchewan. It's called "Mega Promotional Plan - $40". I negotiated the credits and 5pm calling on my own. They're not included in the plan.

[llzzccc]

Is anyone fist time with rogers?

I just took the 3 years contract last week and got a free phone--sony ericsson w580i with a 8G memory card(not receive it yet).
150 mins weekday
1000 mins evening and weekend(9pm-7am)
unlimited incoming call
call waiting
call conference
3 month unlimited local call and text message
100 songs from rogers music store
no CID,VM ($10/month)

$25+system access+911+tax

By the way, the phone is locked and I could not use mp3 as ringtone.

Is it possible which I can get CID and VM without extra charge?

Any suggestion and thanks advanced.

[expergo]

just got off the phone w/ rogers retention
and i've agreed to a 3 yr renewal

250 daytime
unlimited wknites (6pm-8am) and wkends
CID, VM
100 CDN LD
R2R
10MB data

$15+SAF+911+tax = $25.60/month

btw, I live in Ontario, so this plan is feasible for virtually anywhere in Canada

This is probably the best plan in Ontario, provided you can actually get it.

[Coma88]

just got off the phone with customer SERVICE, didn't even get put through to retentions. Oh got this

150 day
free after 9pm
R2R
CID
free incoming
125 text

for $39 tax and everything included.. not the best plan but a lot better than my previous ones

[dumbpenguin]

what do you guys think of this?

$20 +SAF+911+taxes
-200weekdays
-unlimited incoming
-unlimited rogers to rogers
-unlimited weeknights and weekend starting at 8pm
-free caller id.
-free 125 txt msgs

only 1 yr contract.. and 15% off my whole "One Bill" instead of 10% cuz i only hv my cell/internet/cable which is suppose to be 10% only unless i sign up for rogers home phone.. :razz:

[Gdog]

what do you guys think of this?

$20 +SAF+911+taxes
-200weekdays
-unlimited incoming
-unlimited rogers to rogers
-unlimited weeknights and weekend starting at 8pm
-free caller id.
-free 125 txt msgs

only 1 yr contract.. and 15% off my whole "One Bill" instead of 10% cuz i only hv my cell/internet/cable which is suppose to be 10% only unless i sign up for rogers home phone.. :razz:

Hey, I just got quoted something similar, but not as sweet as yours. New cell sign up, and was offered this:

$20 + SAF + 911 + Taxes
200 daytime
8pm evenings/weekends
CID
1 year contract
free Nokia 6085

Thoughts? Right now I'm with Fido PAYG...$1/day unlimited evenings/weekends 6pm, CID/VM

[Turbo_M5]

After you agree to a retentions plan, such as this one I got

250mins
after 6 e/w
CAL ID/VM
R2R
$25 + SAF + tax
3y

Do they let you negotiate it further later down the road? like 6months later can I call and ask for 125text and 100ld included? Or will they just tell me, that I am already on a retentions plan and tough luck?

[lyiao403]

Talked to a nice rep in Montreal and got a new LG Shine for my BF as Christmas Gift adding to my bill as a second line. Been with Rogers for over 10 year on the 1st line.

Details as follow~

Phone cost $149 plus tax
$199 less $50 Credit towards my account
no activation or shipping charge

Voice Plan $20+ SAF+911=$27.45 plus tax

1st month $20 fee waived
3 months unlimited local calling & video picture msg

He also put a message on my account that he will waive the 6 months requirement so that I can call back in 3 months time to ask to give this new line the same plan as my existing plan (All in with tax $23.80) Max Air $20 w/200 DT, WE/E @ 8pm, with $10 comm pack including 125 text sent, VM and 100 cdn ld; He will also note on my a/c for "good will credit of at least $10"

The 2nd line will have 200 base minute to begin with that cost me $27.45 plus tax ($29.10 tax in) for 2 months (as 1st month fee waived) for the first 3 months.

I did not get the video calling plan ($5 more) since none of my friends had it yet. Rather pay the $100 upfront since I will end up paying $80 more over the 3 yrs term had I gone with it $49+ ($5*36)=$229 comparing to the $149 that I am now paying

I will keep my finger cross that when I call back in 3 months I can convince the CSR to give me a $15 instead of $10. Hopefully I can squeeze something else out as well like the Chat & Sent...Any tactics?

Seeing all the my5, 1000 LD and data plan under $30 here I am now thinking I could have gotten more but oh well. All in all -not a bad deal since he is on Pay as you go plan paying over $20 a month having some sad minutes.

For some reason, my friends thinks that he saw a promotion that it come with a 2G memory card? I looked at rogers and source flyers but can't see it. BTW, The Source has the promotion of LG for $25 ($100 phone price less $75 in store credit-with fine prints on bottom saying could be used towards buying the phone). I believe that was on a 3 years term with video calling which probably won't let me take advance of additional potential credits).

Saved me time to call in again... :)

[dollardave]

For some reason, my friends thinks that he saw a promotion that it come with a 2G memory card? I looked at rogers and source flyers but can't see it. He's right, here's the link with info about baout how to get the the free card: https://www.rogerspromotions.com/memorypromo/main.php

[Samson45]

What is the typical Blackberry plans people are getting?

[bLuPhYrE]

You got this phone free?

https://www.baka.ca/images/products/motorazr2_L.jpg


hmmmmmm......

I have a funny feeling that alot of people in this thread are full of you know what.

acutally i did

pics are on thier way btw

[bLuPhYrE]

http://img502.imageshack.us/img502/3866/0712070324kd3.th.jpg (http://img502.imageshack.us/my.php?image=0712070324kd3.jpg)

http://img340.imageshack.us/img340/5375/0712070317ya2.th.jpg (http://img340.imageshack.us/my.php?image=0712070317ya2.jpg)

here you go

[Col127]

hey guys,

i'm looking to get my fiance on rogers but she's been offered an awesome retention plan from telus to keep her. i've talked to a lot of rogers cs/csrs to price match but they've all refused. i'm looking to get my fiance a plan exactly like this:

250 anytime
Unlimited evenings and weekends 6pm
R2R
VM
Call Display
(125 text messages would be nice, not necessary)
$20 a month + SAF + 911 + tax

free se w580i white
no activation fee

any tips on how to get something like that? OR can anyone get something like that FOR me? :) i'd be willing to pay a nominal fee for the service, but not too much. PM me if interested

my current retention plan, btw, is:

250 anytime
Unlimited evenings and weekends 6pm
R2R
VM
Call Display
$25 a month + SAF + 911 + tax

i've tried to get them to give me a better deal but they won't budge either. i'd love to get my down to $20 a month & get 125 text msgs thrown in too :)

[Shepherd214]

acutally i did

pics are on thier way btw

How the hell did you get that for free?

[cgi101]

How the hell did you get that for free?

I am a 9 year customer and was offered it for $99 ($299 - 200$ discount and no admin fee)... Had I taken the vision package, I would have gotten an extra $100 off, and the v9 would be $0.

So I can imagine this guy got it for free if he took the $5/month vision package....

[hypnotic]

This is what I got myself through retentions. I had 10 months left on my contract:

HTC Tytn - $199 on three year plan renewel

250 minutes anytime
unlimited weekends and evenings after 6 pm
1000 long distance minutes
unlimited incoming calls
VM
Caller ID
125 Text Msg/month
5 MB Data/month

$29 month + tax + system access fee

Not too bad don't you think?

[jamescl]

looks like a lot of people got some pretty good plans!

[mr_yellow]

hey guys,

i'm looking to get my fiance on rogers but she's been offered an awesome retention plan from telus to keep her. i've talked to a lot of rogers cs/csrs to price match but they've all refused. i'm looking to get my fiance a plan exactly like this:

250 anytime
Unlimited evenings and weekends 6pm
R2R
VM
Call Display
(125 text messages would be nice, not necessary)
$20 a month + SAF + 911 + tax

free se w580i white
no activation fee

any tips on how to get something like that? OR can anyone get something like that FOR me? :) i'd be willing to pay a nominal fee for the service, but not too much. PM me if interested

my current retention plan, btw, is:

250 anytime
Unlimited evenings and weekends 6pm
R2R
VM
Call Display
$25 a month + SAF + 911 + tax

i've tried to get them to give me a better deal but they won't budge either. i'd love to get my down to $20 a month & get 125 text msgs thrown in too :)

The plan you're trying to get is exactly the one I got for my wife so it's entirely possible. Keep trying and politely mention telus is offering X,Y,Z to you to get *both* your wife and yourself with telus but you'd rather stay with rogers. Stress the fact that you're consolidating cell phone plans so rogers will be losing both you and your wife. With a good attitude and some luck, the retentions should give you want you want. You should also get the w580i free too (that's what I got).

good luck.

[yakkers]

$20 + saf + 911 + taxes

250mins + 25 bonus min
Caller Display
Voice mail
125 Text messages
100 Long Distance
Unlimited incoming
Evenings & Weekend starting @ 6pm

I got retentions to offer me exactly what is above, except she told me it was IMPOSSIBLE to offer unlimited incoming now and she offered me rogers to rogers instead.

She said they took UNLIMITED INCOMING away from their computers.

I wanted the Razr2, but she told me they were out of stock, so I haven't done anything yet at all.

[yakkers]

acutally i did

pics are on thier way btw


congrats on the great deal, and apologies for my skepticism.

I asked about getting the Razr2 for 99$ and the girl laughed at me, It was out of stock anyway so the conversation didn't go much further than that.

I did manage to get a good plan as I quoted in the above post, but it appears that some people are getting even better with the UNLIMITED INCOMING.

Has anyone gotten UNLIMITED INCOMING in the past 48 hours? becoz the girl told me that it had just been removed.

[soblecram]

Was there one?? Did I miss it?? Do I get to trade in my cruddy plan for a good one??

[MACMAC]

Has anyone gotten UNLIMITED INCOMING in the past 48 hours? becoz the girl told me that it had just been removed.

Yes, I was offered both Unlimited Incoming and Unlimited R2R. However, only UL Evening/Weekends @ 8PM.

[hwoarang]

just called in:

$20
200mins
8pm weeknights
call display
voicemail
100LD

free k790a

3 year contract.

im content for now

[akt921]

Here's what I worked out recently.

3 year term

1000 Daytime minutes
1000 Canadian long distance minutes
Unlimited evenings/weekends 5pm-7am
Unlimited Rogers-to-Rogers/Rogers-to-Fido calling

$20 Communicate value pack. Includes:
Call display
Name display
WhoCalled
Call Waiting
Voicemail
5MB data/surfing
2500 outgoing text messages/unlimited incoming
1000 picture/video messages

Unlimited local calling/texting for first three months

$10 monthly plan credit
$15 monthly plan credit

The credits cover my SAF, $5/1000 Cdn LD, and 1/2 of my $20 communicate value pack.

Works out to $56.45/month + tax after my credits. This plan may cost slightly higher than those $25 250-minute ones that seem to be common around here, but this is my only phone and I'll be using my phone all over Canada--constantly--in the new year. This is about the same price I was paying for my Shaw Digital phone (landline), so I'm happy.

I'm told the plan is only available in Manitoba and Saskatchewan. It's called "Mega Promotional Plan - $40". I negotiated the credits and 5pm calling on my own. They're not included in the plan.

This is the plan I need but I'm in Ontario>>:(

[bLuPhYrE]

This is the plan I need but I'm in Ontario>>:(

with enough persuasion im sure you can get it

[MMMM]

I am with Telus and my wife is with Rogers(long time customer).

We were looking to combine the accounts.

My wife's current plan: $50.00 + 911 + tax + saf

500/Unlimited Eve/Wnds Plan -
500 Weekday Inclusive Minutes
Detailed Billing
Network Features *
Call Display
enhanced Voicemail
Canadian LD Anytime Option (1000 mins)

I was on a cheap telus plan (EPP). I have six months left on my contract and my wife has 16 months left on her's. She was looking at new phones but her HUP prices are pretty high.

I spent two hours with a great rep at Rogers. She offered:

for two phones on a modified family plan:

300 mins each (can move from either phone)
unlimited enenings and weekends
1000 ld
enhanced voice mail
call display
R2R
first 3 months free ( on both phones)
3 months free text
waive activation fee moving from telus
Unlimited email BB on both phones
Free HTC TYTN
Free HTC Touch
includes 911 + SAF + tax


88.90


We were spending 62.00 with tax with rogers and 31 with tax with telus. Now we are at 88.90 all in and new phones and unlimited dat plans.
The downside, a 3 year contract, and I will have to pay 90.00 to telus to cancel my contract.

[izod]

I was offered $200 on the Htc Touch and $100 on the Lg Shine. What would you guys rather have?

[icebird144]

300 mins each (can move from either phone)
unlimited enenings and weekends
1000 ld
enhanced voice mail
call display
R2R
first 3 months free ( on both phones)
3 months free text
waive activation fee moving from telus
Unlimited data on both phones
Free HTC TYTN
Free HTC Touch
includes 911 + SAF + tax


Unlimited data? That's unheard of from Rogers. Can you tether?

[MMMM]

Unlimited data? That's unheard of from Rogers. Can you tether?

no

[MMMM]

Unlimited data? That's unheard of from Rogers

spoke to soon, its the 15.00 u/l BB email.

[amandathepilot]

After several years of calling Rogers and renewing my 3 year plan, I have finally come to something I think I can safely say I will never be offered anything additional again.

250 Dt minutes (+25 bonus)
ultd after 6
1000LD minutes
Call ID
Rogers 2 Rogers

10$ plus SAF and taxes
(after all my credits)

[yakkers]

HTC TYTN

does that phone have wifi like the HTC touch?

[rupture]

HTC TYTN

does that phone have wifi like the HTC touch?

Yes it does. But Rogers no longer offers it. The TyTN II a.k.a Kaiser will come to Rogers soon, I hear its already in stock!

[llzzccc]

Is 1-888-936-7283 which you guys used?

I am new on Rogers, I do not known if this number will work for me.

Is anyone new on Rogers like me too? And what is your best plan?

[Turbo_M5]

Is 1-888-936-7283 which you guys used?

I am new on Rogers, I do not known if this number will work for me.

Is anyone new on Rogers like me too? And what is your best plan?

wont work for a new customer, as they need an account to start with that they can adjust. The point of retentions dept is to retain customers.

[a in yul]

After several years of calling Rogers and renewing my 3 year plan, I have finally come to something I think I can safely say I will never be offered anything additional again.

250 Dt minutes (+25 bonus)
ultd after 6
1000LD minutes
Call ID
Rogers 2 Rogers

10$ plus SAF and taxes
(after all my credits)


wow.impressive.wish it was me.

[bmwguy]

Anyone successfully get them to match the $15 unlimited blackberry email/messaging being offered by Bell on the 8800? They will match the Telus deal on the Pearl, but for some reason won't match the deal on the 8800 everytime I try.

[DaVibe]

Girlfriend has been with Rogers for years, she just got this over the phone.

250 Minutes
Evenings & Weekends - 6PM
Call Display
Text Messaging Unlimited - $10

$35 = $48.39

No phone, they'll have to buy one depending on the year contract they choose ...

What do you guys think? I think this is still kinda expensive.

Edit: It's like the phone conversation never existed ... when we got to the store, the lady had no idea what we were talking about, took the current plan they had and added the options (to basically make it the same plan) and it came out cheaper.

So now its a 2-Year Contract
200 Minutes
Evenings & Weekends - 6PM
Call Display
125 Text Messages

$43 a month includes all the fees.

[surgimus]

Girlfriend has been with Rogers for years, she just got this over the phone.

250 Minutes
Evenings & Weekends - 6PM
Call Display
Text Messaging Unlimited - $10

$35 = $48.39

I have this same plan, except with Voicemail, 1000long distance, rogers to rogers and the unlim text messaging for free ($25 for all)... I'm sure your lady could work a better deal.

[preshans]

note that the region u live in FACTORS on the type o fplan you get....

[MTHead]

I see most plans have either 100 or 1000 Canadian LD minutes , are there any North American LD options ? And if so has anyone had it thrown in?

[alogostyle]

I. now have the best rogers plan ever. Rep accidentally took me off the my10 plan so retentions gave me.

Unlimited local and cdn long distance calling
unlimited txt pic and. Video messaging
who called, name display, cid, vm
10mb data

All for $35 including taxes, saf, and911.

I also forgot to mention i got a curve 8310 for$99.

[bubble.tea]

I see most plans have either 100 or 1000 Canadian LD minutes , are there any North American LD options ? And if so has anyone had it thrown in?

Lol...not in so many words.....and NOTHING compared with the standard in outstanding retention offers:


As it stands main-stream US LD/Roaming Plans are the following.

NA LD Options:
http://xs222.xs.to/xs222/07501/northamericainplans.PNG

If you only do some roaming, These are your options:
http://xs322.xs.to/xs322/07501/USADDONPLANS.PNG


If you EXCLUSIVELY want to do Premium US LD from your Cell...this is your option: (Note, Paying $7/mo gives you the BENEFIT OF SAVING Up to 70% off rates, that's all it is. You still pay per minute up to 200mins? I'm not exactly sure otherwise.
http://xs322.xs.to/xs322/07501/internationalldsaver0394304234.PNG



As with all Retention aspects. If you find another provider offering a Better Deal., Quote it, and if the gods are smiling on you, the Rep may offer you something at a discount :).

Above all., if you receive anything., REPORT BACK HERE ASAP!!! http://img.photobucket.com/albums/v283/petawawa/smilies/lolup.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/lolup.gif

[pei_boy]

After 2 days of back and forthing this is what I got from retentions:

250 mins/mo
unlim eve/wk after 6
cid, vm, 125 text/mo
R2R free
$5 data plan free
SAF + 911 inc.
Pearl for $50

$23.00/mo + GST

WooT

[MukiCookiepaws]

I'm looking to possibly renew my contract with Rogers that expires at the end of March -- has anyone got a good deal through the retentions dept for a HTC Touch?

I don't really care much about the data plan and I'm fine with my existing contract. I can get a corporate plan with Bell very similar to what I have with Rogers ($25 for 200 minutes + Unlimited Weekend / Weeknights after 6pm + Call Display) and get the HTC Touch for $150. Will Rogers potentially sell the HTC Touch for cheaper if I renew 2 or 3 years?

Thanks ;)
CT

[Aznsilvrboy]

I. now have the best rogers plan ever. Rep accidentally took me off the my10 plan so retentions gave me.

Unlimited local and cdn long distance calling
unlimited txt pic and. Video messaging
who called, name display, cid, vm
10mb data

All for $35 including taxes, saf, and911.

I also forgot to mention i got a curve 8310 for$99.

What does your plan look like on the Rogers website?

[IAMTHEKING]

How does this one sound.

$40-mth

350 minutes + 350 minutes bonus = 700 minutes
unlimited incoming calls
weekdays 9pm and weekends
125 txt messages
$10 credit/mth for (voicemail, calldisplay and basic message centre). I told her I dont want to pay for that so she gave me a $10 credit for that bundle. So bill will show the $10 fee but then also show the $10 credit for the package

I use about 1000 minutes a month with 60% incoming so I will monitor it .
If I wanted to add weekdays from 6pm it would be another $7..but I'll wait and see how first couple months go.

[eaze82]

Alright, after 2 attempts with redemption, this is the offer I got. Please let me know your thoughts. It's pretty similar to many of the users that posted, but it seems like I can always get more...The thread is friggin awesome...much appreciated.

3 yr term
250 weekday min
unlimited w/n & w/e - 6pm
Caller id/VM
125 text
R2R
$37 taxes in...
$100 bucks - HTC Touch

Seems decent to me, considering what I have now, and what i'm paying...however, seems like others are getting more.

When's the I-phone available to Rogers?

[queenofhearts]

I am so confused. i have read as much of this thread as any human being can:eek: And I got all revved up thinking I could do it and get a better plan but my first call was a total bust. I am not even sure I got retentions. I think the number (as listed in the OP) gets you to Customer SERVICE--am I right?? Cause the person I spoke to was useless. I admit I buckled under at the mention of the 200 dollar penalty and just told her I still have to think about the cancellation >:(

I am going to try again in a few days. Can someone please confirm with me. The number in the OP is just customer service--they have no ability to give us the good stuff. It's only until you get transferred to retentions is when you get offered the candy. Is that correct?? Cause if it is, I am going to call for my cell directly and then get transferred directly.

[IceQue]

I. now have the best rogers plan ever. Rep accidentally took me off the my10 plan so retentions gave me.

Unlimited local and cdn long distance calling
unlimited txt pic and. Video messaging
who called, name display, cid, vm
10mb data

All for $35 including taxes, saf, and911.

I also forgot to mention i got a curve 8310 for$99.

yeah okay...:lol:

[hwoarang]

I am so confused. i have read as much of this thread as any human being can:eek: And I got all revved up thinking I could do it and get a better plan but my first call was a total bust. I am not even sure I got retentions. I think the number (as listed in the OP) gets you to Customer SERVICE--am I right?? Cause the person I spoke to was useless. I admit I buckled under at the mention of the 200 dollar penalty and just told her I still have to think about the cancellation >:(

I am going to try again in a few days. Can someone please confirm with me. The number in the OP is just customer service--they have no ability to give us the good stuff. It's only until you get transferred to retentions is when you get offered the candy. Is that correct?? Cause if it is, I am going to call for my cell directly and then get transferred directly.

the # on the first page is retentions.. you called the right place, just got a bad rep i suppose..

you dont have to flat out say you're gonna cancel... it depends on your current situation... how much is left on your contract?

[kmckmc]

The TyTN II a.k.a Kaiser will come to Rogers soon, I hear its already in stock!

!!!
I've been waiting for Kaiser to come out since Sept!
Know its approximate release date? Jan? Feb?

[queenofhearts]

the # on the first page is retentions.. you called the right place, just got a bad rep i suppose..

you dont have to flat out say you're gonna cancel... it depends on your current situation... how much is left on your contract?

I just renewed on a 3 year contract last June at which time I upped my minutes to 275 and am paying 30+SAF_911 etc. ...(I wasn't an RFDr then...my bad!)...so yeah, I got quite some time left. I didn't right out say I wanted to cancel. I said that I have been thinking about calling them for a while but I was finding my bills were too high and I didnt' want to cancel but financially, yada yada yada. All she said I could change to was
20 bucks/month, unltmd eve. and wkwnds (after 8!) and 250 minutes a day. It's certainly cheaper than I have now but without any features I have now. Its' obvious I have to phone back and say that after having thought about it I am now ready to cancel and be a little more definite than I was last time. I might even throw in some of the other Telus or Bell plans that see to be more suitable for my use. I am hoping she noted in my file that I was thinking of cancelling and what she offered me. A second call to actually cancel might make them think I am closer to cancelling.
What do you think?

[growler]

After 2 days of back and forthing this is what I got from retentions:

250 mins/mo
unlim eve/wk after 6
cid, vm, 125 text/mo
R2R free
$5 data plan free
SAF + 911 inc.
Pearl for $50

$23.00/mo + GST

WooT

That is a great deal. Did you sign up for a 3 year plan?

Does anyone know if it's possible to obtain this deal on a one year plan assuming that a new phone isn't required?

[majorwang]

- HTC Touch for $99
- 700 weekday minutes
- 100 Canadian long distance minutes
- unlimited nights/weekends at 6pm
- unlimited Rogers to Rogers
- unlimited Rogers to Fido
- unlimited Rogers to home phone
- caller ID/voicemail free
- 125 outgoing text free
- 6 months unlimited local calls
- unlimited data (not just browsing) for first 3 months, no data contract required
- 3 year contract
- $42.38 all in
Been with Rogers since '94.

[blexann]

I currently have a corp plan :

200 min (cid,vm..etc)
$20+$3.50 saf+$.50 911

I need to add to the above unlimited evenings/weekend from 6pm.

Can they change corp plans ?

[alogostyle]

What does your plan look like on the Rogers website?

thats actually a good question. I'll post a screenshot tomorrow when i can actually log into the website...It's always down at nighttime for me.

[josh27]

Does anybody know how to get unlimited Cdn long distance rather than 100m or 1000m? thanks!

[queenofhearts]

I currently have a corp plan :

200 min (cid,vm..etc)
$20+$3.50 saf+$.50 911

I need to add to the above unlimited evenings/weekend from 6pm.

Can they change corp plans ?

I am presently on a corporate plan and even thought my first call was a total bust :mad: i was never told i couldn't change my corporate plan. I don't see why it would be an issue. If they really think they are going to lose you as a customer, they will do whatever necessary to keep you. I am going to have another kick at the can tomorrow.

[bluebyul]

so i finally made my call...
despite having stalked and asked questions in this thread like AGES
ago...
anyway i had a decent experience.
i didnt really demand anything, or threaten, just told them that
i was looking for something cheaper, seeing as others seem to
be paying as much as i was, and got better deals.
so i got the basic package on the first page, but instead of ld got
r2r and unlimited, on the 20$ package...
she wouldnt budge on the free txt...which i thought
was weird...and sucky cause i really do need it, but she met my other needs
so im ok for now~ ill just have to use the internet text messaging system...
sigh...
haha.

thanks everyone for posting such great help~
the only downside to this...
is that if i want to cancel now...i gotta pay 400 instead of my previous 200 :P
ah well, give and take...i guess...

[nuberific]

I currently have a corp plan :

200 min (cid,vm..etc)
$20+$3.50 saf+$.50 911

I need to add to the above unlimited evenings/weekend from 6pm.

Can they change corp plans ?

They can definitely change it. It just seems a bit tougher for whatever reason.

[mjl]

I am just wondering but if you agree over the phone to renew, should they not have to tell you about the cancellation fee that may be imposed?

[manyoo99]

I got this from retentions:

250 Wkday mins
Unlim Wknights/Wkends (8PM)
CID

$0 for BB Pearl or Moto KRZR (3yr contract)

All for $15 + 6.95 + .50 = $22.45 (+ tax)

Seems pretty good to me. Which phone should I pick...Pearl or KRZR. Are there any other good alternatives to these phones (same price range).

[yohung]

I got this from retentions:

250 Wkday mins
Unlim Wknights/Wkends (8PM)
CID

$0 for BB Pearl or Moto KRZR (3yr contract)

All for $15 + 6.95 + .50 = $22.45 (+ tax)

Seems pretty good to me. Which phone should I pick...Pearl or KRZR. Are there any other good alternatives to these phones (same price range).

take the BB pearl, that' a no brainer choice,

[manyoo99]

take the BB pearl, that' a no brainer choice,

That's what I just did....thanks

[queenofhearts]

Okay so someone crown me the biggest loser on the planet. >:(

I called retentions for the second time today....told them I was ready to cancel and the chick on the phone read my file and once again offered me the same useless offer as yesterday (250 minutes, untl eve. wknds, call display for 25 bucks). Told her that wasn't even comparable to what I already had (for 5 bucks more) and could bascially get the same features for pay as you go with 7-11, so told her thanks but no thanks. She then told me about the $200 cancellation fee, the 30 day in advance blah blah blah and I called her bluff and said, I understand but I still have to cancel. She told me to hold the line while she 'set it up'. A few minutes later and tells me after speaking to her 'manager' she can offer me voice mail free for ONE year. However, if I cancelled this new account I would be subject to a $400 dollar penalty. Ooh aah, where do I sign for that kick up the rear??

Anyway, after going almost all the way to cancelling, I ask her about my number portability if I cancel and she tells me the account has to be active to keep my number 'alive' so that when I sign withh someone else, they call to get the account number. So I still have not cancelled but feel like I am stuck..................:confused:
Anyone know if the number portability issue is true?? I am so ticked now, I feel like cancelling with Rogers, suck back the 200 bucks and sign up with Telus for the 17 dollar plan.
WHAT AM I DOING WRONG (other than keep getting chicks on the phone):mad:

[josh27]

I would like like to know if i need a different phone # of moving from edmonton to calgary? I phoned and asked the rogers rep. but they told me different things,one said yes while others said no. Does anybody know how this works? My home register location is in edmonton but need to move to calagary soon.

[Firestorm]

Okay so someone crown me the biggest loser on the planet. >:(

I called retentions for the second time today....told them I was ready to cancel and the chick on the phone read my file and once again offered me the same useless offer as yesterday (250 minutes, untl eve. wknds, call display for 25 bucks). Told her that wasn't even comparable to what I already had (for 5 bucks more) and could bascially get the same features for pay as you go with 7-11, so told her thanks but no thanks. She then told me about the $200 cancellation fee, the 30 day in advance blah blah blah and I called her bluff and said, I understand but I still have to cancel. She told me to hold the line while she 'set it up'. A few minutes later and tells me after speaking to her 'manager' she can offer me voice mail free for ONE year. However, if I cancelled this new account I would be subject to a $400 dollar penalty. Ooh aah, where do I sign for that kick up the rear??

Anyway, after going almost all the way to cancelling, I ask her about my number portability if I cancel and she tells me the account has to be active to keep my number 'alive' so that when I sign withh someone else, they call to get the account number. So I still have not cancelled but feel like I am stuck..................:confused:
Anyone know if the number portability issue is true?? I am so ticked now, I feel like cancelling with Rogers, suck back the 200 bucks and sign up with Telus for the 17 dollar plan.
WHAT AM I DOING WRONG (other than keep getting chicks on the phone):mad:

Do NOT cancel if you want to port your number to Telus. Telus will contact Rogers and cancel for you. If you cancel beforehand, there's absolutely nothing Telus can do. Same goes to cancelling with Telus to go to Rogers or anything else.

I would like like to know if i need a different phone # of moving from edmonton to calgary? I phoned and asked the rogers rep. but they told me different things,one said yes while others said no. Does anybody know how this works? My home register location is in edmonton but need to move to calagary soon.

Not completely sure, Calgary/Edmonton folks might be able to help better. But if you're moving, Rogers does let you change your phone number for free.

[jay_bionic]

I need some advice......which phone is better, especially if you are getting them both for the same price, $0

LG SHINE or RAZR V2

Thanks.

[cantbprince]

I need some advice......which phone is better, especially if you are getting them both for the same price, $0

LG SHINE or RAZR V2

Thanks.

I gave up on motorolas i've had 3 of them and reception has always been a problem compared to other phones. If you want the look go moto... if you care about call quality....look elsewhere.

[bLuPhYrE]

Okay so someone crown me the biggest loser on the planet. >:(

I called retentions for the second time today....told them I was ready to cancel and the chick on the phone read my file and once again offered me the same useless offer as yesterday (250 minutes, untl eve. wknds, call display for 25 bucks). Told her that wasn't even comparable to what I already had (for 5 bucks more) and could bascially get the same features for pay as you go with 7-11, so told her thanks but no thanks. She then told me about the $200 cancellation fee, the 30 day in advance blah blah blah and I called her bluff and said, I understand but I still have to cancel. She told me to hold the line while she 'set it up'. A few minutes later and tells me after speaking to her 'manager' she can offer me voice mail free for ONE year. However, if I cancelled this new account I would be subject to a $400 dollar penalty. Ooh aah, where do I sign for that kick up the rear??

Anyway, after going almost all the way to cancelling, I ask her about my number portability if I cancel and she tells me the account has to be active to keep my number 'alive' so that when I sign withh someone else, they call to get the account number. So I still have not cancelled but feel like I am stuck..................:confused:
Anyone know if the number portability issue is true?? I am so ticked now, I feel like cancelling with Rogers, suck back the 200 bucks and sign up with Telus for the 17 dollar plan.
WHAT AM I DOING WRONG (other than keep getting chicks on the phone):mad:

maybe you havn't been with rogers long
maybe u dont spend alot of money on your bill monthly and so its just not worth keeping you for so long.. maybe ur getting bad c rs it could be alota thigns

[Siefer999]

anybody have retentions call you because your contract is ending in a few months?

they called me and offered me and I didnt have to ask.

250mins
Unlim EVE/WE
Unlim incoming
Call display
100 long distance
for $25
Free After Rebate W580i

i really need voicemail and some txts though.

[kn1ght]

called retentions__was offered

$20 +saf + 911 + tax

250 min
CID, VM, WHOCALLED,
Unlimited weekends + evenings after 8
free 125 text msges
w580i for $50

declined it.....
was looking for a few extra features, in particular "R2R" and "evenings after 6"

+
One question - their out of stock on the Razr2 (which i reallly want!), and quoted me when its in stock at $199. How are other people getting Razr2's for cheap / free prices??

[queenofhearts]

maybe you havn't been with rogers long
maybe u dont spend alot of money on your bill monthly and so its just not worth keeping you for so long.. maybe ur getting bad c rs it could be alota thigns

....Or maybe I am just a loser>:(

In any case, I have been with Rogers for about 3 years. My bills are pre-paid and thus always paid on time. Usually pay roughly 40-50 bucks a month ( but it does vary)....However, I am on a corporate plan right now and they might be reluctant to fiddle with that. My present plan is not as good as some people have got here who seem to have been with Rogers for less time. So hence,

I MUST BE A LOSER!!!!:lol:
I'll try again in a few days (I need time to gather my self esteem)

[queenofhearts]

called retentions__was offered

$20 +saf + 911 + tax

250 min
CID, VM, WHOCALLED,
Unlimited weekends + evenings after 8
free 125 text msges
w580i for $50

declined it.....
was looking for a few extra features, in particular "R2R" and "evenings after 6"

+
One question - their out of stock on the Razr2 (which i reallly want!), and quoted me when its in stock at $199. How are other people getting Razr2's for cheap / free prices??

This is similar to the plan I want....WHAAAAHHH!! Why wont they offer me anything close to this??!!!

[bLuPhYrE]

i looked into it and the razr2 is a MUCh better phone than the shine (i was offered the same thing free razr or shine) and after alota research i choose the razr2 and i dont regret it. and for queen be firm in your stance of WHAT YOU WANT look at what other people are getting and ask for it dont demand and say im going to cancel say that your thinking of canceling for me my contract was already up so i said that ____ offered me this and so can you match it because frankly i like rogers.

[mjl]

I have 2 phones that i have renegotiated the contracts on can I now add a third line and get them to match the same package or turn one line into a family plan?

[glendale]

Read this thread for the past year before calling and signing up for 3 years last week. Got the following

$20 +saf + 911 + tax

250 min
CID, VM, 125 txt msgs
Unlimited weekends + evenings after 6pm
free 125 text msges
w580i for $0

Wanted 100 LD as well, but she wasn't willing to budge. Don't use it that often anyways.

[queenofhearts]

i looked into it and the razr2 is a MUCh better phone than the shine (i was offered the same thing free razr or shine) and after alota research i choose the razr2 and i dont regret it. and for queen be firm in your stance of WHAT YOU WANT look at what other people are getting and ask for it dont demand and say im going to cancel say that your thinking of canceling for me my contract was already up so i said that ____ offered me this and so can you match it because frankly i like rogers.

I have already done pretty much what you said (almost word for word), and believe me I have read almost this entire thread. However, the ONE thing I haven't done is specifically ask for 'my dream plan' nor have I said Telus (Bell, wahtever) has offered me this.
So, thanks for the advice, I'll give it a try. It certainly can't make things worse!!

[bluebyul]

Anyway, after going almost all the way to cancelling, I ask her about my number portability if I cancel and she tells me the account has to be active to keep my number 'alive' so that when I sign withh someone else, they call to get the account number. So I still have not cancelled but feel like I am stuck..................:confused:
Anyone know if the number portability issue is true?? I am so ticked now, I feel like cancelling with Rogers, suck back the 200 bucks and sign up with Telus for the 17 dollar plan.
WHAT AM I DOING WRONG (other than keep getting chicks on the phone):mad:


hey just wanted to say this.
call them up and ask if its ok to just give your notice of 30 days. i was thinking of porting a number from bell, and i know about the 30 days rule. what she said to me, cause i had read it at hofo,
that you call them, let them know that you would like to give your notice of 30 days now. so they put it into the system. so in a sense its kinda like cancelling, but allows you to port out your number
after 30 days, and you wont have to pay a nonsense fee for the 30 days if you get the other company to port it for you.

does that make sense?

-tell rogers you will give them your 30 days notice
-in 30 days, the last day obviously, call the other provider, such as telus,
and tell them you would like to port your number today.
-then they port it on the 30th day immediately, and you are now part of telus~

but like i said, call rogers and ask them if they allow that. i would assume though, that since bell does it...rogers would to.

also to the rest who got free txt.,..i dislike you! haha...
i was soo annyed that i couldnt get my free messaging...
so im quite jealous :P
but we shall see how things go once all the things are implemented on my next billing cycle...



I have 2 phones that i have renegotiated the contracts on can I now add a third line and get them to match the same package or turn one line into a family plan?
I asked if i port over a number, could they apply my plan to the new line, and she said a flat out no. that the plans were only available for those who are current customers, which makes sense to some extent, but some people here have been able to have other lines added in, as did my friend who, like me negotiated a new contract, and added a line...its jsut that they wont let me for some freaking odd reason...

[bLuPhYrE]

I have already done pretty much what you said (almost word for word), and believe me I have read almost this entire thread. However, the ONE thing I haven't done is specifically ask for 'my dream plan' nor have I said Telus (Bell, wahtever) has offered me this.
So, thanks for the advice, I'll give it a try. It certainly can't make things worse!!

read the thread find LEGITMATE plans that bell and telus offer that is CLOSE to what you want. and ask for it shouldn't be hard

[bubble.tea]

......
I MUST BE A LOSER!!!!:lol:
I'll try again in a few days (I need time to gather my self esteem)

Quit Calling yourself a loser then if you want to 'gather self-esteem'.

[fooldud_2]

....Or maybe I am just a loser>:(

In any case, I have been with Rogers for about 3 years. My bills are pre-paid and thus always paid on time. Usually pay roughly 40-50 bucks a month ( but it does vary)....However, I am on a corporate plan right now and they might be reluctant to fiddle with that. My present plan is not as good as some people have got here who seem to have been with Rogers for less time. So hence,

I MUST BE A LOSER!!!!:lol:
I'll try again in a few days (I need time to gather my self esteem)

Don't worry buddy I had the same experience before. Just call them back later. When I did they offered me this for $22 bucks (before system access fee and tax) w/o renewal:

275 daytime minutes
Unlimited evenings after 5pm/Weekends
Communication package (Caller ID, 125 Txt Msg, Voice mail)
1000 Canadian "Anytime" Long Distance minutes

Good luck!

[ZHU]

just renewed

$23/month + saf + taxes


250 minutes
unlimited evenings/weekends starting at 6
caller id, vm, etc
2500 txt messages
$150 for htc touch, no $35 admin fee
2yr contract

i called 3-4 times trying to get them to throw on a $5 data plan onto my account, but they kept saying that its not possible and always transfered me to their data center

meh.. i'm content for another 2 years :)

[Sammo99]

To those who got the Sony Ericsson W580i, does anyone know how to make your own ringtones on this phone?

[AloneInACrowd]

I should see what I can get from Telus, I've been with them for 5 years now and I'm shelling out 60 bucks a month to them.

[bubble.tea]

To those who got the Sony Ericsson W580i, does anyone know how to make your own ringtones on this phone?

Please start a thread, or search if it's already discussed in the cellphone forum.

I'd answer in this post., but I have ZERO idea what exactly you want to do. The way I read your question, there's three possible answers.

[shopper-X]

To those who got the Sony Ericsson W580i, does anyone know how to make your own ringtones on this phone?

I have the SE k790a and I use Mobile Media Converter (http://www.miksoft.net/mobileMediaConverter.htm) to convert MP3 ringtones to 3GP. In the software it says 3GP is video but it will convert just audio. It's makes the file size smaller so you can also store more ringtones too.

[mrdevil]

right now i am getting
250 anytime
unlimited wn/we starting at 8
CI
2500 text msg
1000 Canadian Long D

for 25 + tax saf 911

i've tried calling in a couple times but they wont budge on moving my wn/we to 6 =( got 2 yrs left in contract

[majorwang]

just renewed

i called 3-4 times trying to get them to throw on a $5 data plan onto my account, but they kept saying that its not possible and always transfered me to their data center

meh.. i'm content for another 2 years :)

Yes, I had the same experience. Called in several times to sneak a data plan into my account but kept transferring me to the data department where they wouldn't budge on any data freebies.

[william_yu7]

Just an update to my last

Called in for a friend who is up for renewal and got this for them

Phone #1

250 Anytime
Unlimited Incoming
Evening @ 6
Rogers to Rogers
100 Long Distance
Voicemail, Caller ID
2500 Text Messages
FREE Pearl

$ 20 + SAF/taxes = 32ish
-------------

Phone # 2

700 minutes
Unlimited Incoming
Evenings@ 6
Unlimited Network Calling (Rogers to Rogers, Fido and Home Phone)
100 Long Distance Minutes
CID
VM
FREE Pearl

$ 47 + SAF/Taxes = $ 62

Good Deals are Possible!!! Perseverance my friends!

[gemtange]

already have the great $25 plan - plan is up shortly and when questioned the rep about updating phone they'll only do on the 1st and not on all 4.HELP

[kn1ght]

Phone #1

250 Anytime
Unlimited Incoming
Evening @ 6
Rogers to Rogers
100 Long Distance
Voicemail, Caller ID
2500 Text Messages
FREE Pearl

$ 20 + SAF/taxes = 32ish


how were you able to get that?
for $20, they offered the same thing without 'unlimimted incoming, and 2500 text (instead i have 125), and evenings after 8'

they wouldn't budge for the extra features...damn.

[william_yu7]

how were you able to get that?
for $20, they offered the same thing without 'unlimimted incoming, and 2500 text (instead i have 125), and evenings after 8'

they wouldn't budge for the extra features...damn.

Not sure, but my suggesstion would be to call again and see what they say. Although I would do it in the evenings as it seems that the office in BC is a lot friendly and helpful then the one on ontario.

Good Luck

[lame23]

Hi there, I need some suggestions on getting a free phone with renewal (SE W810). Whats the best way to start the conversation with the CS. Should I just say straight up I would like to get the SE for 0 dollars with renewal. I was offered 0 dollars the first time i called in but decided to think about (I dont know why), when I call them back they say it'll cost me 100$. My contract expires Aug 2010 wiht the upgrade it'll expire Dec 2010. ANy suggestions.

[bLuPhYrE]

ohhhhhhhhhhhhhh the deals haha :D

[mjl]

I am having good luck thanks to you guys. In the last month I have changed 2 lines to reflect the good value 20-25 plans. Now with all the savings I have made I phoned tonight and asked if I could add another line for my other daughter. I told them as kids always compare could I not arrange to have the phones receive the same package. The guy told me to go to my local rogers pick out a phone and take the lowest plan. Then I was to phone retentions and there is a note in the file to make this plan the same as the other ones I just renewed. How cool is that!

[MukiCookiepaws]

Whenever I call I always ask "How long will this offer last". I always let them know what plans / carriers I'm considering. I never threaten to cancel but state I'm mostly looking for the best rate but prefer to not go with the hastle of changing carriers.

I find that typically this is how I get the best results. If you think you got a good deal AND you need more time -- tell them to make notes in the account so if you call back to take the offer they can reference that.

I've once called Fido for my sister's phone plan and they refused to give the same offer. When I told them to look at the account notes, the rep had no choice but to honour it.

Anyways I've called Rogers yesterday to extend my contract (Due to expire in March) -- I got for $20:
200 daytime
Unlimited Evenings / Weekends after 6pm
Voicemail
Caller ID
HTC Touch - $99

I could of haggled them more for Text Messaging or LD but I don't really use either so it wouldn't make much of a difference for me. Essentially I explained to them what Bell was offering and they essentially gave me a cheaper plan (Based on what I told them I wanted -- Weekend / Evenings + VM + CID) and they matched the price on the HTC Touch.

I refuse to sign up for the Data as I don't want work to reach me 24/7 ;)

[xtchic]

i've been with rogers for 6 years.. i recently upgraded one of my lines and got

275 daytime
unlimited eve/wkd @ 6pm
r2r
100 long distance
voice mail
caller id
125 text

$20+ the rest= ~$32

i got this plan saying my friend has it and they asked for my friend's number which i said i dont have it handy right now cause my phone is down lol

i'm trying to get the razr2 for free but they wont give it...any suggestion on how i can get it? they said they could only offer the lg shine for free if i take the video calling plan...but im not interested in the lg...

[hwoarang]

i think the biggest mistake ppl make is comparing and getting greedy

if you're happy with the plan you're offered, and it fits you, then why ask for more...

[expergo]

Is there any other better ways to ask for a better deal?

I know somone here got the $20, CID,VM, free 125 txt, unltd wkn/wke @6pm ..... I jsut want to match up with that plan and get a free w580.. is it really that hard to ask for such deal? =(

It is really that hard or else everyone would get it. You have to remember that these retention plans are better than 99.99% of the Rogers customers.

You don't ever demand. Sounding angry and pissed off just annoys them. Sounding sad might get you sympathy and they might be more willing to help you out.

[Illidan]

Hi.. I've been reading this thread for quite awhile and that was how I got my last contract renewal with an okie deal

here is what I was offered back in 3 yrs ago
$20 + saf + 911 + tax
250m day time + 25m
CID
unlimit weeknights/weekends starts @ 8pm

- - - -

so I called them 3 days ago because my contract will end on Jan 3, 2008. I asked them if they can offer me something better. so, the guy offered this to me:

$20 + saf + 911 + tax
250m day time
r2r
CID, VM, 1st 2 months 125 txt msg free
unlimted weeknights/evenings @ 8pm
w580i for $74.99

so.... I though it was good and I agreeded to renewal... and until just now, I found out someone in this thread got a better plan with rogers and got the w580 for FREE.

I called CSR again and told them that I'm not happy with the deal they gave me 3 days ago because somone is having almost the same plan as me but got the phone for free...

the lady i spoke to was like 'you have to understand that not everyone gets the same deal' (so, that means she does agree that someone was actually offered with that good deal) then I told her if she could match it up and she kept telling me that not everyone gets the same offer.

Then I told her that I'm not happy with what the offer was and i want to reverse the whole 3 years contract... and she said "sure, I will do it now" then she was putting me on hold for a moment to reverse everything back.. and I told her that I am very not satisfied with her service and I'm goin gto switch to another carrier and guess what she said... she said" It's fine to remove the contract and youors will just going to be expired Jan 3, 2008" ..

oh my... I can't believe she didn't even want to keep me. Like I understand that they have been through with thousands of customers for plan extenstion or what-so-ever... STILL.... when i said I don't wanna continue another 3 years with them... she said it's fine. she will take off the whole contract for me in a few minutes.

Is there any other better ways to ask for a better deal?

I know somone here got the $20, CID,VM, free 125 txt, unltd wkn/wke @6pm ..... I jsut want to match up with that plan and get a free w580.. is it really that hard to ask for such deal? =(

It's people like you that will stop EVERYONE else from getting a good deal from now on. Move on with life and focus on something that's more important than a ONE-TIME $75 price that you thought was quite a DEAL to begin with. Quit comparing and whining. Your original plan was much worse and you've already improved from there. Stop grabbing what others have and use them as ammo to get yourself a better deal. Think integrity.

[Homer88]

Wow... how low can you get. I'm glad that person went ahead with the cancellation.

[Siefer999]

i don't think i'm the ONLY one who stops everyone from getting a good deal. There are a lot more people like that... I'm just here to share my story.. I'm a human being... it's normal to be greedy sometimes... I was not even asking her for giving me that phone for free when I tried asking her to do 6pm + free 125 txt....

like i know i should stop comparing and whining...... but what i'm upset about is when i told her to reverse everything.. she said "sure, let's do it, it will only take a moment" <------- sure... like i still have a few more weeks till my contract really ends... but she didn't even want to keep a customer at all... she didn't even sound like she wanted to keep me too...

she called your bluff and you got burned. next time quit while you are ahead.

[help_questions]

in fact, i sounded sad. like i told her that i'm not happy with the offer they gave me... and she said the best she could do is unltd wkn/wke @ 6pm instead of 8pm. I told her that I was quite happy with them till I just found out another better deal which fits me more..... (like same price.. same everything...)

I guess I would just have to call them again like end of this month instead of this early now?

call next year, on the day your contract expires...but really, a bit too greedy, considering you were satisfied enough at one point to agree to the terms

[Siefer999]

i told her to take away my r2r to exchange for 6pm + 125 txt free..... but.. oh well. thanks.

i hope they mark your account and give you nothing when your contract expires
EDIT: hope santa brings you nothing as well

[bluebyul]

I am having good luck thanks to you guys. In the last month I have changed 2 lines to reflect the good value 20-25 plans. Now with all the savings I have made I phoned tonight and asked if I could add another line for my other daughter. I told them as kids always compare could I not arrange to have the phones receive the same package. The guy told me to go to my local rogers pick out a phone and take the lowest plan. Then I was to phone retentions and there is a note in the file to make this plan the same as the other ones I just renewed. How cool is that!

ahh youre so lucky~ glad it worked out for you.
someone suggested calling in, in the evening cause they are nicer?
so maybe ill have some luck with that and get it on the new line as well~
hopefully i get lucky like you did^^

[Jay31]

i think the biggest mistake ppl make is comparing and getting greedy

if you're happy with the plan you're offered, and it fits you, then why ask for more...
Quoted for emphasis.... if you just call in and ask nicely, you're almost guaranteed to be offered a plan that's better than 99% of the plans out there... there is likely a little more room for negotiation, again, be nice. Act like a dick, and you'll get what you deserve...a star on your account that says 'this guy's a dick, don't help him'.

Who gives a **** if it's not quite as good as some of the others mentioned on this board (you have no idea what type of accounts people have..what business they've done with Rogers..or what situation they're in with Rogers)...if you're offered something that works for you - take it and thank the CxR people for giving you such a great deal.

[josh27]

Hi, just want some opinion from u guys, i was offer from the rentention rep that i can only get r2r or unlimited incoming after 6pm but not both. Which one will give me more mins to talk to by not using up my own airtime? Also for the unlitd incoming is it only for LOCAL incoming calls only. Different rep gave me different answer, just got confused. thanks for the help!

[1226]

unlimited incoming after 6pm

I think you might be mixing your features. There's "unlimited incoming" and there's unlimited evenings & weekends starting at 6 pm (incoming and outgoing) instead of the normal time of 8 pm.

It's totally personal preference but if I was choosing between R2R and unlimited incoming, I'd choose the latter.

If it was between early evenings and R2R, I guess it depends what cell carriers your friends & family use. If they're mostly Rogers, choose the R2R. If not, early evenings.

[help_questions]

i hope they mark your account and give you nothing when your contract expires
EDIT: hope santa brings you nothing as well

based on the description of the conversation between greedy andretentions, I am sure this account will be flagged....

[josh27]

I think you might be mixing your features. There's "unlimited incoming" and there's unlimited evenings & weekends starting at 6 pm (incoming and outgoing) instead of the normal time of 8 pm.

It's totally personal preference but if I was choosing between R2R and unlimited incoming, I'd choose the latter.

If it was between early evenings and R2R, I guess it depends what cell carriers your friends & family use. If they're mostly Rogers, choose the R2R. If not, early evenings.

Hi, sorry for the confusion. It should be i got to choose either unlimited incoming or r2r but not both. But if i chose the unlimited incoming,will it use my own airtime? also for the unltd incoming features,is it only for local call only? does it apply to any calls coming in which includes states or anywhere?

[1226]

Hi, sorry for the confusion. It should be i got to choose either unlimited incoming or r2r but not both. But if i chose the unlimited incoming,will it use my own airtime? also for the unltd incoming features,is it only for local call only? does it apply to any calls coming in which includes states or anywhere?

Unlimited incoming means you'll never be charged minutes for any incoming call taken while in your home area (regardless of where the call is coming from). You'll still be charged 30 cents per minute for calls you take while out of town, $1 or so per minute if in the States.

R2R is unlimited local incoming and outgoing calls to and from other Rogers cells.

[josh27]

[QUOTE=1226;6089815]Unlimited incoming means you'll never be charged minutes for any incoming call taken while in your home area (regardless of where the call is coming from). You'll still be charged 30 cents per minute for calls you take while out of town, $1 or so per minute if in the States.

R2R is unlimited local incoming and outgoing calls to and from other Rogers cells.[/QUOTE

Thanks alot!!!!

[Aznsilvrboy]

Since Rogers doesn't have a minutes checker like Fido, I was wondering if anyone tried calling in to ask how much they've used so far? Was it a success and which department did you call?

[Mad.Whack]

Since Rogers doesn't have a minutes checker like Fido, I was wondering if anyone tried calling in to ask how much they've used so far? Was it a success and which department did you call?

Most phones have a resetable call timer.

However, if you're really worried about your minutes, you'll probably be more comfortable using a pay as you go service.

[Aznsilvrboy]

Most phones have a resetable call timer.

However, if you're really worried about your minutes, you'll probably be more comfortable using a pay as you go service.

I use a lot of minutes, ~2700/month. I dont think I want to use a PAYG service ;)

[cantbprince]

This thread has really opened my eyes to how we are over paying for our services.

recently got this deal for someone

150 daytime
100 long distance
unlimited incoming
evenings & weekends @ 5pm
125 text messages
CID
Voicemail

Sony W580i for 49.99$ + 50$MIR
8GB card

40+saf+tax... (i should have asked for R2R as well and made sure they threw in 6months unlimited local calling,txt and picture etc.)

[TT333]

This is definitely a cool thread. I need some advice from you guys, so thought I'd join these forums.

I've been with Rogers for several months now (about 5 or 6), and have the KRZR Product Red phone. Basically, I want to get the HTC touch for a sweet deal. Think this would at all be possible?

The price of the phone is 400 on the rogers site, and at my local store they told me 560 for some reason. Seems like they aren't sure about the prices, could it go down from those??

Also, I was looking for a better plan. Right now I have had my contract renewed to get the unlim local calling and txting. But I wish they would match my friends plan he got from telus a few months ago--

25 Dollars
350 Daytime minutes
Unlim. Incoming calls
1000 Eve/Wknd minutes (not sure about time)

I phoned customer service lastnight, and although I could barely understand the guy, he couldn't match it. He kept saying "This is rogers! We can beat this plan!" which would be followed by "But you need to spend more money, more like 40 dollars". So.......

Any ideas folks? THANKS!!

[cantbprince]

This is definitely a cool thread. I need some advice from you guys, so thought I'd join these forums.

I've been with Rogers for several months now (about 5 or 6), and have the KRZR Product Red phone. Basically, I want to get the HTC touch for a sweet deal. Think this would at all be possible?

The price of the phone is 400 on the rogers site, and at my local store they told me 560 for some reason. Seems like they aren't sure about the prices, could it go down from those??

Also, I was looking for a better plan. Right now I have had my contract renewed to get the unlim local calling and txting. But I wish they would match my friends plan he got from telus a few months ago--

25 Dollars
350 Daytime minutes
Unlim. Incoming calls
1000 Eve/Wknd minutes (not sure about time)

I phoned customer service lastnight, and although I could barely understand the guy, he couldn't match it. He kept saying "This is rogers! We can beat this plan!" which would be followed by "But you need to spend more money, more like 40 dollars". So.......

Any ideas folks? THANKS!!

What i would do is call and tell them Bell or Telus are offering you <whatever deal you want but BE REASONABLE!> tell them you would like to cancel and switch over to them.

[kn1ght]

after a couple calls back and forth

i think i struck gold (at least for me)

$15 +saf,911,tax
250 min
unlimited weekends + evenings after 6
CID VM WHO CALLED
R2R
1000 long distance CDN
unlimited text msges



Got the RAZR2 for $ 99.99


CSR was willing to put this on both my accounts, and if i were to get a 3rd line, the same rate would apply.

[go_habs]

after a couple calls back and forth

i think i struck gold (at least for me)

$15 +saf,911,tax
250 min
unlimited weekends + evenings after 6
CID VM WHO CALLED
R2R
1000 long distance CDN
unlimited text msges



Got the RAZR2 for $ 99.99


CSR was willing to put this on both my accounts, and if i were to get a 3rd line, the same rate would apply.

NO WAY besides they don't have unlimited text!!

[PuppyB]

Based on the package you get, what total amount for your cell phone per month? :)

after a couple calls back and forth

i think i struck gold (at least for me)

$15 +saf,911,tax
250 min
unlimited weekends + evenings after 6
CID VM WHO CALLED
R2R
1000 long distance CDN
unlimited text msges



Got the RAZR2 for $ 99.99


CSR was willing to put this on both my accounts, and if i were to get a 3rd line, the same rate would apply.

[cgi101]

NO WAY besides they don't have unlimited text!!

I'm not trying to back that guy up, but I would like to point out that unlimited text does exist on Rogers. It is something special that only customer relations can add, and is displayed on the bill as 'unlimited text' plan or something along those lines.
HOWEVER, in addition to this rare add-on (they usually only give it to people exceeding 2500 text's a month, who then call in and complain), I have encountered reps who have offered me 'unlimited' but they in fact added the 2500 text messaging packing (since for MOST people this is 'unlimited').

[itsyours]

How is my plan? Good deal?

My 3 yr contract has 10 months left and today I was offered this plan after the second call:

-200 daytime minutes
- unlimited incoming
-unlimited E&W after 6 PM
-basic voicemail
-caller ID
-125 txt messages
-100 minutes Canadian long distance
- LG shine for $49/$99 or W580i for $0/$49

3 year contract: $25/month. LG shine $49 or W580i for $0
2 year contract: $30/month. LG shine $99 or W580i for $49

I took the 3 yr contract for $25/month and the LG shine for $49.

I started by saying I want my plan from $25 to $30 max and we went from there.
It took less than 10 minutes to reach the deal, most of the time was about the phone price.

I know nothing about phones, never pay attention to them, I even haven't seen these two phones before. :razz: . I guessed the LG shine for $49 may be a better deal than the W580i plus 8GB memory stick for $0 so I took it. Was I right or was the W580i plus 8GB memory stick for $0 a better deal ? :confused:

In my experience with Rogers, I always get better deals when talking to a male representative.

[TT333]

So. I called retention. I think I got a pretty sweet deal :)

$25

250 Daytime Minutes
UNLIMITED INCOMING
Unlimited Eve/Weekends @6pm
Call ID
I actually forget what I had set up for txting.
HTC TOUCH FOR $150

Keep in mind I've been with Rogers for 4 maybe 5 months.
The Touch was sure cheaper than the 560 bucks they wanted in the store.

[Jay31]

NO WAY besides they don't have unlimited text!!Yes they do... I have it. Retentions can offer almost anything if they feel it will be necessary to keep a good** customer. There was even someone on the howardforums board who said they were given unlimited incoming/outgoing calling *all the time* for under $30..or something like that, because Rogers screwed up their account.

** There are many reasons, some we probably don't even know that CxRs offer "gold" plans to some people, and not others.... generally, from what I've seen, the people that get the very best plans have more than one line with Rogers, and have been with Rogers for a few years at least...generating a lot of revenue. It costs Rogers next to nothing to maintain existing accounts, so the money you pay them is almost 100% profit - whereas a new customer would have all kinds of startup costs and risk (will they pay their bills?). So, they can offer an existing customer extremely low rates just to keep that bit of revenue... a bit of revenue is better than none after all.

[kn1ght]

NO WAY besides they don't have unlimited text!!

that's what the rep said. (or it could be called 2500 text msges)
i just called in to confirm all the details so its legit

only thing i mistyped was the 1000 long distance canada -> i meant 100

but everything else is true.

btw, i'm renewing a 3 year plan (expires this month). also have rogers cable (internet + tv) with them for over 5 years. so i guess this may have been a factor in the rate.

[Jackyc]

what kind of a plan can I get if I don't wish to renew my contract?

[surgimus]

I'm not trying to back that guy up, but I would like to point out that unlimited text does exist on Rogers. It is something special that only customer relations can add, and is displayed on the bill as 'unlimited text' plan or something along those lines.
HOWEVER, in addition to this rare add-on (they usually only give it to people exceeding 2500 text's a month, who then call in and complain), I have encountered reps who have offered me 'unlimited' but they in fact added the 2500 text messaging packing (since for MOST people this is 'unlimited').

Yeah, this is definitely true. I hear unlimited can't be added anymore though. I have it currently, but I really only use about 1400 a month. I wish i could trade for unlimited incoming

[leonheartx]

Hi I got a few questions I hope you guys can help me with.

*I have a year left on my 3yr contract.
*The contract is under my mom's name because i was only 17 at that time.

Here's what I want to know:
Will I be able to call myself, or does it have to be my mom who calls? (I'm a guy so I can't lie and say I'm her... too bad she doesnt have a unisex name ;P)

also, will I be able to get a decent plan without accepting offers for phones? I dont mind extending my contract, but I am planning on buying my own phone this xmas and don't want a LG Shine,W580,etc.

The most important thing im looking for in the 'decent plan' is probably just 6pm evenings and the 125 text messages.

Hopefully someone can help me out, thanks for reading ;D

[kiz5]

Hi I got a few questions I hope you guys can help me with.

*I have a year left on my 3yr contract.
*The contract is under my mom's name because i was only 17 at that time.

Here's what I want to know:
Will I be able to call myself, or does it have to be my mom who calls? (I'm a guy so I can't lie and say I'm her... too bad she doesnt have a unisex name ;P)

also, will I be able to get a decent plan without accepting offers for phones? I dont mind extending my contract, but I am planning on buying my own phone this xmas and don't want a LG Shine,W580,etc.

The most important thing im looking for in the 'decent plan' is probably just 6pm evenings and the 125 text messages.

Hopefully someone can help me out, thanks for reading ;D

I think she can actually transfer the name to you, if she calls in or something like that.

[Jerry]

Just as a heads up for everyone getting new plans.

I just received my first bill after renewing a blackberry and activating a new Touch.

My bill was $686.xx!!!! After calling them and telling them what I was supposed to get (and they read all of the notes and agreed) I got it down to the proper $190.xx.

CHECK YOUR BILLS CAREFULLY!!!!!

[queenofhearts]

Hi I got a few questions I hope you guys can help me with.

*I have a year left on my 3yr contract.
*The contract is under my mom's name because i was only 17 at that time.

Here's what I want to know:
Will I be able to call myself, or does it have to be my mom who calls? (I'm a guy so I can't lie and say I'm her... too bad she doesnt have a unisex name ;P)

also, will I be able to get a decent plan without accepting offers for phones? I dont mind extending my contract, but I am planning on buying my own phone this xmas and don't want a LG Shine,W580,etc.

The most important thing im looking for in the 'decent plan' is probably just 6pm evenings and the 125 text messages.

Hopefully someone can help me out, thanks for reading ;D


I don't know what the monthly cost of your plan is but you will likely have a lot of room to manoever in this one. You only have 1 year left which means you should eligble for a 2 year new phone upgrade anyway(so you don't even have to factor that into your negotiations), I think your mom will have to phone either to transfer the name into your account or at the very least let hte rep on the phone know she is authorizing you to speak to them. My guess is technicially they will only speak to the account. After having read this thread, the closer you are to the end of your contract, the more willing they are to accomodate your 'needs' in order to keep you as a customer.
Good luck. and if at first you don't suceed try try again. I am going to call again tonight.

[bubble.tea]

.......
In my experience with Rogers, I always get better deals when talking to a male representative.

What the HECK is that avatar photo of?

[help_questions]

a bit of a unrelated question:

Are there different files for my wireless, cable and internet accounts?

I just made an unsuccessful wireless retention attempt, and have to call the cable department on another matter. I just want to know if the cable reps will see my that I called for wireless retentions today.

Thanks in advance

p.s. this is being posted at hofo too

[bluekayaker]

Just as a heads up for everyone getting new plans.

I just received my first bill after renewing a blackberry and activating a new Touch.

My bill was $686.xx!!!! After calling them and telling them what I was supposed to get (and they read all of the notes and agreed) I got it down to the proper $190.xx.

CHECK YOUR BILLS CAREFULLY!!!!!

+1!!

I got my bill, which was supposed to be about $130 for both my husband and I. It was $310. I'd not gotten any of the credits I was promised and was charged twice for my new BB Pearl, activation, and was charged for all my long distance (a few hundred minutes) despite having the 1000 LD option. I called retentions to complain and I was stunned when the girl said "oh, you didn't get your credits, let me fix that up". She did, in 2 minutes, my bill was exactly where it should have been. Definitely check your bill every month, and especially on the month you switch plans!

[leonheartx]

Thanks for the quick replies above ;D.
One more question before i give this a shot..

To start the whole discussion.. would it be good enough just explain that I am in the last year of my contract and would like to look for a better plan? I understand the whole being nice and patience thing throughout the entire process, but I'm completely clueless on what i should be saying when I first call.

[Solex]

When calling in last couple months for my parents, I've been told by CR that they can't give more than $15 in credits now. Is this a new policy or just an excuse?

My plan is just about up so it may be time to extend my term and try to extract something else from Rogers.

Here's what my current plan is,

250 minutes
Unlimited E/W @ 6 pm
Communication Package (CID, VM & 125 texts)
Unlimited Incoming
R2R
100 LD minutes

Base plan is 25 + 10 + 10 + 5 = 50

I'm getting credited for the communications package, R2R and half the unlimited incoming so I have 20 in credits each month though.

Bill is $30 + SAF + 911 + taxes.

What's the best phone to do a HUP on and sell right now?

[VIKKO]

hey

called retentions about 4-5 times already
offered pretty crappy plans at first
been wiht rogers for 3 years. no tv, cable..just wireless


most recent offer was...

250 anytime
unl rogers 2 rogers
unl even weekends after 6
unl incoming
caller id
5mb data
150 txt msgs

curve for 100 or touch for 150

31$ + extra fees

can i get more?
i keep getting joen who's eng is hard to understand; hard to convince too.

[xtchic]

i just called in to renew my second line, the csr told me from now on they can not transfer us to retentions unless it's very important! did anyone get that? i told her i wanted to get the same plan as my other phone and she says that plan is ridiculous we can not give it to you!!!

[brunes]

I think I got a sweet deal. Opions?

Former Plan
--------------------------
2 lines (family plan)
450 shared anytime minutes
Evenings + weekends after 8pm
1 phone had $7 navigate pack which had caller ID + 250 KB data
$20 + $20 + $7 + 6.95 + $6.95 = $60.90 - 15% bundle discount = $51.77


New Plans:
--------------------------
Phone A:
Canada-Wide My 5
200 Anytime minutes
Evenings + weekends after 9pm
Voicemail / Name Display / Who called $10 pack for no charge
$20 + 6.95 = $26.95 - 15% bundle discount = $22.90

Phone B:
250 Anytime minutes
Evenings and weekends after 6pm
Voicemail / Name Display / Who called $10 pack for no charge
5MB data + 100 text message $5 navigate pack for no charge
$18.35 + 6.95 = $25.30- 15% bundle discount = $21.51

New total is $44.41, which is less and with many more features.

[niggasu]

I think I got a sweet deal. Opions?

Former Plan
--------------------------
2 lines (family plan)
450 shared anytime minutes
Evenings + weekends after 8pm
1 phone had $7 navigate pack which had caller ID + 250 KB data
$20 + $20 + $7 + 6.95 + $6.95 = $60.90 - 15% bundle discount = $51.77


New Plans:
--------------------------
Phone A:
Canada-Wide My 5
200 Anytime minutes
Evenings + weekends after 9pm
Voicemail / Name Display / Who called $10 pack for no charge
$20 + 6.95 = $26.95 - 15% bundle discount = $22.90

Phone B:
250 Anytime minutes
Evenings and weekends after 6pm
Voicemail / Name Display / Who called $10 pack for no charge
5MB data + 100 text message $5 navigate pack for no charge
$18.35 + 6.95 = $25.30- 15% bundle discount = $21.51

New total is $44.41, which is less and with many more features.

thats a very nice plan
how did u manage to squeeze in the My5? I thought they don't give that out for free

[brunes]

thats a very nice plan
how did u manage to squeeze in the My5? I thought they don't give that out for free

No idea.

Basically told her the truth, that we were considering switching to Paygo because I hardly use any airtime and the wife uses some, but not too much, and I use data, and she said she could create some plans for us that would fit our usage, and this is what she came up with.

The wife gets the My5 which is good cause really she only calls 5-6 people and calls them often, I get the data bundle which is good cause I don't make many calls.

Maybe they are more willing to bargain when you're negotiating for 2 lines at once is why we got My5 on one line. Also I have been a Rogers customer in one form or another for about 7 years traight now, and when you add our digital cable and internet they're making over $150 / month from us.

[niggasu]

No idea.

Basically told her the truth, that we were considering switching to Paygo because I hardly use any airtime and the wife uses some, but not too much, and she said she could create some plans for us that would fit our usage, and this is what she came up with.

She just offered it.



that's a very nice gesture of her. I called me few times but all the rep offered was standard retention....

[konfusion666]

those of you with bundle discounts... are you getting the 10% or 15% taken off the pre-tax total of your wireless plan (i.e. Plan + SAF + Extras) or ONLY off the basic Plan amount?

[westcoaster]

Could someone please post the rogers retentions phone number? My two year contract is up and I want to renegotiate and renew my contract.

[kn1ght]

Could someone please post the rogers retentions phone number? My two year contract is up and I want to renegotiate and renew my contract.


on first page of thread

[Solex]

those of you with bundle discounts... are you getting the 10% or 15% taken off the pre-tax total of your wireless plan (i.e. Plan + SAF + Extras) or ONLY off the basic Plan amount?

From my bill, it looks as though the formula is

Discount = Discount % x (Basic plan amount - monthly plan credit)

So, on my $30 dollar bill (before SAF + 911 + taxes) I save a big fat $ .50. I guess that paid for 10 minutes of my parking today >:(

[TT333]

So. I called retention. I think I got a pretty sweet deal :)

$25

250 Daytime Minutes
UNLIMITED INCOMING
Unlimited Eve/Weekends @6pm
Call ID
I actually forget what I had set up for txting.
HTC TOUCH FOR $150

Keep in mind I've been with Rogers for 4 maybe 5 months.
The Touch was sure cheaper than the 560 bucks they wanted in the store.

So- what do you guys think???

[bluebyul]

Will I be able to call myself, or does it have to be my mom who calls? (I'm a guy so I can't lie and say I'm her... too bad she doesnt have a unisex name ;P)


its kinda simple actually.
all you have to do is get your mom to call in, and add you as a user to the account so that you can make any changes necessary to the account.
so its not an official transfer to your name, if you dont want to have to do that.

the only catch then, is if you do keep it under your moms name, and you make a change, which is locked into a contract or whatever. you mom cant claim that she didnt know that the changes were made and undo them.
though i guess thats pretty self explainable~


a bit of a unrelated question:

Are there different files for my wireless, cable and internet accounts?

I just made an unsuccessful wireless retention attempt, and have to call the cable department on another matter. I just want to know if the cable reps will see my that I called for wireless retentions today.

i actually wondered about that too...

[hwoarang]

From my bill, it looks as though the formula is

Discount = Discount % x (Basic plan amount - monthly plan credit)

So, on my $30 dollar bill (before SAF + 911 + taxes) I save a big fat $ .50. I guess that paid for 10 minutes of my parking today >:(

you save 1/60 %?

50cents is 1/60 of $30... a 10% discount would save you $3....

[j47lee]

what do u think abt this plan...
I'm thinking of switching over to rogers for a new contract..
#20.00 plan
150 min day time
evening starts at 6pm
1000 week nites and weekends..
rogers to rogers free...

plus the source is offering sony ericsson w580i for free.. .. u just gotta pay the activation fee...

Need ADvice.. thanx..

[itsyours]

What the HECK is that avatar photo of?

http://news.ncmonline.com/news/view_article.html?article_id=e4468651bad0af6f2eddd 02e5fbddb96

[ywk820322]

$25
250min Day Time
Unlimited Evening and Weekend after 6pm
Caller ID Call Waiting Voice Mail 100min Long Distance
Unlimited Rogers to Rogers
$49 for LG Shine with 2yr contract

what do you think?

[bubble.tea]

Google "Father Nguyen Van Ly muzzled":

http://www.google.ca/search?hl=en&client=firefox-a&channel=s&rls=org.mozilla%3Aen-US%3Aofficial&hs=fXR&q=Nguyen+Van+Ly+muzzled&btnG=Search&meta=

http://fathernguyenvanly.blogspot.com/2007/03/father-lys-biography.html

Thanks. Without that background, it just looked to me like an execution where the guard was about to snap the neck off that person. I really felt sick at first. :eek:.

[itsyours]

http://www.gsmarena.com/compare.php3?idPhone2=1928&idPhone1=1829


Yes, you can use GPS on it. You will need a GPS receiver and a prgm to load maps on the HTC Touch.

I don't think the LG Shine Rogers' selling is the one in your link.

[djgee]

Phone #1:

250+25 anytime minutes
EW @ 6
CF/CW/GC
Unlimited incoming
R2R
$10 Every Call Pack (CID, VM, WhoCalled, Name Display)
$15 Blackberry E-mail plan
100 CAD LD minutes
2500 text messages

Total with taxes: $58.28


Phone #2:

250+25 anytime minutes
EW @ 8
CF/CW/GC
Unlimited incoming
R2R
CID
100 CAD LD minutes
125 text messages
Roadside assistance
Unlimited data for 6 months!

Total with taxes: $32.43

Phone #3:

250+25 anytime minutes
EW @ 8
Unlimited incoming
$20 Communicate Pack
100 CAD LD minutes

Total with taxes $42.69

[Jackyc]

I'm not interested in renewing my contract
so what kind of deal can I get?

[Kuroshio]

Hey guys this post is rather long and have read some of it but was wondering if anyone could be so kind as to answer my question? I have a 3 year contract with rogers, it's been a little over a year now. Have a family plan with two lines, basically they are both razrs but i want to upgrade one of them with a curve. I went to the rogers store today and the guy told me i have good credit and they could give me a curve for $399. The problem is, this still seems rather steep, i was wondering if by calling them i could possibly lower that price? To be honest telus has some nice deals on blackberry's and the contract is really in my dads name, if i told them that would that make a difference as well?

Thanks for any replies, they are much appreciated :)
Oh and merry Christmas!

[TT333]

So. I called retention. I think I got a pretty sweet deal :)

$25

250 Daytime Minutes
UNLIMITED INCOMING
Unlimited Eve/Weekends @6pm
Call ID
I actually forget what I had set up for txting.
HTC TOUCH FOR $150

Keep in mind I've been with Rogers for 4 maybe 5 months.
The Touch was sure cheaper than the 560 bucks they wanted in the store.

Hate having to bump this again, but do you guys think I could have done better?

It turns out I have no text messaging. That's not too big of a deal to me, I could always add on like (what is it, 65?) for the 3 bucks.

[Comatose]

What was your existing plan that you had with rogers (for the 4-5 months) ? In general, are you guys able to negotiate with the retention dept even if you're locked in for a few years and nowhere near expiring? thanks~~

So. I called retention. I think I got a pretty sweet deal :)

$25

250 Daytime Minutes
UNLIMITED INCOMING
Unlimited Eve/Weekends @6pm
Call ID
I actually forget what I had set up for txting.
HTC TOUCH FOR $150

Keep in mind I've been with Rogers for 4 maybe 5 months.
The Touch was sure cheaper than the 560 bucks they wanted in the store.

[ali123]

isn't touch for $100?

[niggasu]

yeah i have the same question as the above post, if you are still under contract can you call retention and ask for more features? thanks!

[lem1]

250 anytime minutes
EW @ 5:00PM
$10 Every Call Pack (CID, VM, WhoCalled, Name Display)
$15 Blackberry unlimited E-mail plan
1000 anytime long distance minutes (Canada only)
Free Pearl
Total with taxes: $56.38

One really nice thing about this plan is that it allows web browsing with Opera Mini, so essentially, it's unlimited data! The BB browser doesn't work as it's blocked due to the plan type, but I prefer Opera anyway.

I could not get them to budge on the U/L incoming - I will have to pay an extra $10 if I want it. I'll try again in a few months for that one.

[bubble.tea]

........One really nice thing about this plan is that it allows web browsing with Opera Mini, .....

Yeah...you keep tellin' yourself this. I'd LOVE to hear what your data overage will be at Bill Cycle.




In case anybody else isn't aware. Read HERE (http://www.redflagdeals.com/forums/showthread.php?t=513139&highlight=pearl) & Rogers' official Page Here (http://your.rogers.com/store/wireless/services/personalemail.asp). IE lem1 is GROSSLY misinformed. Unlimited Email != Unlimited WAP Browser!!!!

[pinkbunni]

Yeah...you keep tellin' yourself this. I'd LOVE to hear what your data overage will be at Bill Cycle.




In case anybody else isn't aware. Read HERE (http://www.redflagdeals.com/forums/showthread.php?t=513139&highlight=pearl) & Rogers' official Page Here (http://your.rogers.com/store/wireless/services/personalemail.asp). IE lem1 is GROSSLY misinformed. Unlimited Email != Unlimited WAP Browser!!!!

I was just about to sign lem1's plan... a 3 year contract with the $15 unlimited email & BB pearl.

So essentially the $15 unlimited emails is scams? Can someone clarify how exactly this feature entails. Thanks!!

Anyone able to snag unlimited data for 3 months for new contracts? Apparently Telus gives that out!

[dgm]

I've been with Rogers for 9 years and just resigned on a 3 year contract last week.

Free LG Shine
MY5 - Canada Wide
200 D/T mins
U/L Even + W/E @ 1800
CID
VM
125 Text Msgs
1000 Canadian LD
CF
Vision Mobile Internet Plan 10 MB
Auto Roadside
Detailed Billing
Exact Pricing

$50 + SAF + 911

[TT333]

What was your existing plan that you had with rogers (for the 4-5 months) ? In general, are you guys able to negotiate with the retention dept even if you're locked in for a few years and nowhere near expiring? thanks~~


yeah i have the same question as the above post, if you are still under contract can you call retention and ask for more features? thanks!

If you have something to compare to, yes. You can't just ask for more because you feel like it. In my case, I felt like I was getting ripped off because Telus had a better plan. I was just really honest with them, said that I wanted to stay with Rogers but needed a better deal. Eventually things worked out. But YES. If you're still under contract negotiation is VERY possible.

isn't touch for $100?

Maybe if you're starting a NEW contract. To buy it unlocked (if you're under a contract and have already got your phone deal) it's between 400-600 dollars.

[bubble.tea]

......
So essentially the $15 unlimited emails is scams? .......
Did you even READ the links I provided? It's hardly a scam.

I've been with Rogers for 9 years and just resigned on a 3 year contract last week....
Dec '04 and ONE POST ONLY???? wow.

Which province are you in? People really need to identify because as we've all seen the Prairies are getting some very special pricings that nobody else is eligible for.

Just my $0.02.

[lucymag]

I think I got a sweet deal. Opions?

Former Plan
--------------------------
2 lines (family plan)
450 shared anytime minutes
Evenings + weekends after 8pm
1 phone had $7 navigate pack which had caller ID + 250 KB data
$20 + $20 + $7 + 6.95 + $6.95 = $60.90 - 15% bundle discount = $51.77


New Plans:
--------------------------
Phone A:
Canada-Wide My 5
200 Anytime minutes
Evenings + weekends after 9pm
Voicemail / Name Display / Who called $10 pack for no charge
$20 + 6.95 = $26.95 - 15% bundle discount = $22.90

Phone B:
250 Anytime minutes
Evenings and weekends after 6pm
Voicemail / Name Display / Who called $10 pack for no charge
5MB data + 100 text message $5 navigate pack for no charge
$18.35 + 6.95 = $25.30- 15% bundle discount = $21.51

New total is $44.41, which is less and with many more features.


wow this is great! how long did u stay with rogers?

[Jay31]

I'm not interested in renewing my contract
so what kind of deal can I get?Not much...all of these plans are based on the premise that the customer will stay with Rogers (ie sign a new contract) for a certain period of time....hence why they're called "retention" plans. I just renewed with a 1 year contract, but the best deals will require a 3 year contract. Most people seem to renew for 3 years.

And yes....many people are able to get better deals while still under contract. If you only have a few months left, your cancellation fee might not be very big... or..heck, the corporate plan I used to compare to when I called retentions even credited your bill for $200 at the start - which would have covered the old $200 cancellation fees.... so yes, even under contract, you can get more.

That said... don't push it. Don't come on here and ask people 'Is my plan a good deal?' If you're happy with it... it is... if not... maybe there are better options out there... call for more. Just remember, if you call too often, complain to much, or are not nice to the CxR, you can be flagged as a problem customer, and after that..you might as well cancel because you will have no hope of getting a good plan.

[Firestorm]

All My5 on Rogers should currently be Canada-wide so it's not completely unheard of. If you sign up for the $25 My5 right now, it should be Canada-wide. I might be mistaken, but that promo should still be on.

[Aznsilvrboy]

All My5 on Rogers should currently be Canada-wide so it's not completely unheard of. If you sign up for the $25 My5 right now, it should be Canada-wide. I might be mistaken, but that promo should still be on.

I'm positive that the $25 My 5 from before was local only while the $40 My 5 was Canada wide. Hope this time the $25 is Canada wide as well.

[bigkyle]

got my brother on a retention plan but they wouldn't budge on the free upgrade and tried getting me to go for the hardware upgrade. Any advice anyone could offer?

[Firestorm]

I'm positive that the $25 My 5 from before was local only while the $40 My 5 was Canada wide. Hope this time the $25 is Canada wide as well.

Yeah when it started it was local. Starting about a month ago it became Canada-wide. You could always call in if you have the $25 and ask if the new one is Canada-wide and if you can switch to it.

[Solex]

you save 1/60 %?

50cents is 1/60 of $30... a 10% discount would save you $3....

Sorry I have $15 in credits listed as monthly plan credit and my base plan is $25 before extra services. My discount % is 5%. So

5% x ($25 - $15) = 5% x $10 = $.50

[fruchick]

I got the $10 plan for Manitoba a few months ago, and tried switching my number to a Toronto one (I'm moving in January). After about a half hour on the phone, and a ton of back and forth, the best she would give me would cost me way more and give me much less.

Very disappointed. Considering I signed a 3-year contract and bought a phone off them, I thought they would do a little better. I was open to giving up *some* stuff, but not when it's still going to cost me over $40 all-in.

I will likely be signing my plan over to someone else, and just going back to Pay as you Go. It's a much better deal for me, since I don't use my phone very often, yet I need the voicemail (which is included).

[Turbo_M5]

retentions wouldnt offer me text messages or long distance, but gave me the rest of the stuff most people get on the 25 retentions plan on 3y contract.

I called 3 times, they wouldnt budge, anyone else experience this, what can i do now?

Basically the first stingy guy wrote it in the note and now thats all they offer me.

[st7860]

to get the best deal from retentions you have to call them directly, not through 611, AND be prepared to issue a cancellation order.

due to rogers policy, you can't cancel an account without 30 days notice. and so, you have plenty of time to call back and CHANGE YOUR MIND in the event the rep actually does accept your request to cancel.

[help_questions]

retentions wouldnt offer me text messages or long distance, but gave me the rest of the stuff most people get on the 25 retentions plan on 3y contract.

I called 3 times, they wouldnt budge, anyone else experience this, what can i do now?

Basically the first stingy guy wrote it in the note and now thats all they offer me.

flagged!

[hwoarang]

Sorry I have $15 in credits listed as monthly plan credit and my base plan is $25 before extra services. My discount % is 5%. So

5% x ($25 - $15) = 5% x $10 = $.50

haha.. cant complain... it's a $10 plan!!!

[Jay31]

to get the best deal from retentions you have to call them directly, not through 611, AND be prepared to issue a cancellation order.Calling 611 and saying "cancel my phone" will bring you to retentions as well, without having to talk to a 1st level CxS.

[jn0685]

Just as a heads up for everyone getting new plans.

I just received my first bill after renewing a blackberry and activating a new Touch.

My bill was $686.xx!!!! After calling them and telling them what I was supposed to get (and they read all of the notes and agreed) I got it down to the proper $190.xx.

CHECK YOUR BILLS CAREFULLY!!!!!

same thing happened to me...all those additional things that were to be credited, i got charged for individually..my "$25/m plan" turned into $150!!:mad:

[total90]

hi, i have a question...my girlfriend just did her hardware upgrade (on dec. 17, 2007) ...and renewed a 3 year contract with rogers ...is there anyway that she can cancel her contract...is there like a 30 day "thinking" period? or not??

[jafferk]

I called retentions and renewed for 3 years on the following plan after I threatened to cancel:
250 daytime min
unlimited even and weekends at 6:00 pm
call display
voicemail
unlimited text messages
Unlimited in network calling (rogers to rogers wireless, rogers home)
Let the drum roll begin....
$21 + SAF + gst
They threw in a LG shine for $50 and waived the $35 activation fee.

The hint here is when you get transferred to retentions let them know what other companies are offering. (look for plan deals here and on www.howardforums.com) and then tell them you were offered that. (say the competitor's name).

good luck to you all :cheesygri

[sully]

Well, I called in today (Dec 18th 2007 at 3:30 PM) because my bill this month neglected to give me a credit for the free Rogers to Rogers feature I was offered.

I'm happy to report that while it took a transfer to Customer Relations/Retentions to iron out the issue, the representative (Kevin) did come back after only a few minutes to issue me a credit on my current bill and set it up so this would not be an issue in the future. I'm still amazed that it didn't take more of a fight to work this out. Check your bills carefully, people.

Called on Nov 5, 2007 at 8:45 PM and was given:

- 250 anytime minutes
- Unlimited evenings after 6 PM, unlimited weekends
- 100 Canada-wide long distance minutes
- Rogers to Rogers
- Voicemail
- Call display
- 125 text messages

= $20/mo (+ 911 + SAF)

It was my first and only call to retentions and exactly what I was after. Unlimited incoming would have been nice, but past that I'm really just holding on and waiting for the iPhone to be offered by Rogers to hop on that bandwagon. I'm a pretty happy customer.

[cantbprince]

I called retentions and renewed for 3 years on the following plan after I threatened to cancel:
250 daytime min
unlimited even and weekends at 6:00 pm
call display
voicemail
unlimited text messages
Unlimited in network calling (rogers to rogers wireless, rogers home)
Let the drum roll begin....
$21 + SAF + gst
They threw in a LG shine for $50 and waived the $35 activation fee.

The hint here is when you get transferred to retentions let them know what other companies are offering. (look for plan deals here and on www.howardforums.com) and then tell them you were offered that. (say the competitor's name).

good luck to you all :cheesygri

Good tip.. Didn't use HOFO but mentioned that other provider was giving me a better deal and it worked like a charm.

[babs00]

Just wondering, if you guys don't get any contract confirmation or online details of what plan these retentions put you into ? I have discussed with Retentions my plan and getting a new phone but have no idea how to verify if the details discussed will be actually on my invoice. I don't want to be surprised with $600 bills after a month.

[help_questions]

Just wondering, if you guys don't get any contract confirmation or online details of what plan these retentions put you into ? I have discussed with Retentions my plan and getting a new phone but have no idea how to verify if the details discussed will be actually on my invoice. I don't want to be surprised with $600 bills after a month.

your online profile at rogers.com will verify some/most of your plan features, and # of credits, but will not necessarily confirm the final cost of the plan. My advise is to use the info available on the website to verify whatever possible, and record your call to retentions. With the call recording, you should be able to verify the details of your plan if you have to call and complain. There have been instances where customers are surprised when their first new bill arrives.

[forgiven]

hi, i have a question...my girlfriend just did her hardware upgrade (on dec. 17, 2007) ...and renewed a 3 year contract with rogers ...is there anyway that she can cancel her contract...is there like a 30 day "thinking" period? or not??

I have the same question: I'm in the 3 yr contract with Rogers (it's just 2nd yr). How could I talk to them & threaten to cancel the contract? (& what if I've to return my free cellphone they gave me? Would it be impossible?
Please help me cuz I don't know how to talk to them and get the advantages. My plan is $20/month, and with SAF, 911 fee, taxes & a bunch of no name fees, it's about $40 => too much for a student on budget!!!
Thanks in advance

[Poffer]

Ok so I got this for my GF and myself.

250 anytime mins + 50 Bonus
U/L Evenings/Weekends @ 6pm
Free Call ID
$10 Comm Pkg (Voicemail, Call ID, 125 text) but save the money on Call ID b/c I got it for free

25 + 4 + SAF + 911 = 36.45 + tax per phone
with K790 for 75 no admin
and a Shine, when available, for $50 no admin

No contract renewal, due to the fact that I renewed for 3yr 6 months ago.

What do you think? This by far way better then what we had by a long shot..:lol:

[total90]

I have the same question: I'm in the 3 yr contract with Rogers (it's just 2nd yr). How could I talk to them & threaten to cancel the contract? (& what if I've to return my free cellphone they gave me? Would it be impossible?
Please help me cuz I don't know how to talk to them and get the advantages. My plan is $20/month, and with SAF, 911 fee, taxes & a bunch of no name fees, it's about $40 => too much for a student on budget!!!
Thanks in advance

I am just done my 1st year of my 3 year contract, and I gave Rogers retention a call yesterday asking how many months until my contract is finished and the representative said 2 years and then he asked why and offered me:
250 mins weekday
Unlimited eve @ 6:00 and weekend
125 text msg
CID VM
Unlimited R2R
$99 for the HTC touch ($35 admin waived) 3 year plan
everything for $20.00 ($25 plan with $5 credit) +SAF + 911 = $31.xx

right now i am still debating...coz i have a $20 corporate plan (200 min/unlimited weekday @ 8:00 and weekend/CID/VM/CDN LD discount) with $5 credit so my bill comes out to be around $25 each month

it never hurts to give them a call coz you might randomly bump into a nice representative...just be polite...=)

[Solex]

hi, i have a question...my girlfriend just did her hardware upgrade (on dec. 17, 2007) ...and renewed a 3 year contract with rogers ...is there anyway that she can cancel her contract...is there like a 30 day "thinking" period? or not??

I believe you can get out of your contract if you're under 30 minutes used and under 30 days since you've signed your contract. Alternatively if your GF is a minor (no clue as to how old either of you are), you could just cancel as a contract signed by a minor is not enforcable against a minor in this case.

[total90]

I believe you can get out of your contract if you're under 30 minutes used and under 30 days since you've signed your contract. Alternatively if your GF is a minor (no clue as to how old either of you are), you could just cancel as a contract signed by a minor is not enforcable against a minor in this case.

thanks!

[forgiven]

I just called & talked to a rep. She was nice and when I told her about Telus $17.30 plan she matched it (not everything) but I got a new plan now:

$17.30/month
200 daytime
unlimited evening/weekends starts at 6pm
Caller ID
Voice mail

with SAF & 911 my bill is now $28.50. Still sweet & better than my old one which is basically $38 and just 200min anytime.

[forgiven]

I am just done my 1st year of my 3 year contract, and I gave Rogers retention a call yesterday asking how many months until my contract is finished and the representative said 2 years and then he asked why and offered me:
250 mins weekday
Unlimited eve @ 6:00 and weekend
125 text msg
CID VM
Unlimited R2R
$99 for the HTC touch ($35 admin waived) 3 year plan
everything for $20.00 ($25 plan with $5 credit) +SAF + 911 = $31.xx

right now i am still debating...coz i have a $20 corporate plan (200 min/unlimited weekday @ 8:00 and weekend/CID/VM/CDN LD discount) with $5 credit so my bill comes out to be around $25 each month

it never hurts to give them a call coz you might randomly bump into a nice representative...just be polite...=)

Woa, how could you get 125 msn & unlimited R2R & $5 credit? They say I have to pay for the txt >< and there is no way I could get unlimited R2R unless I add $5 => suck
So your bill is just $31.xx/month with all that features? I must say you are very lucky! :)

[forgiven]

Woa, how could you get 125 msn & unlimited R2R & $5 credit? They say I have to pay for the txt >< and there is no way I could get unlimited R2R unless I add $5 => suck
So your bill is just $31.xx/month with all that features? I must say you are very lucky! :)

I lost my deal. The first rep I talked to forgot to put notes on my account. I called back & they said there's no such notes saying that I should get that plan => WHAT? I should've activated it sooner. Now I lost it all. What would happen if I called too many times?

[st7860]

Rogers.
$45/mo, 700 daytime, unlimited evenings at 6pm, free calls to and from
rogers customers, free calls to and from fido customers., plus a free blackberrry pearl with $15/mo unlimited email service.

not particularly spectacular, but it didn't take a huge amount of time to get.

with further prodding, i guess the CSR could have been convinced to give free bundles.

[bubble.tea]

Rogers......
with further prodding, i guess the CSR could have been convinced to give free bundles.

1-what else would it be?
2-you not prodding? What happened to the usual Gusto?

[konfusion666]

Opinions wanted...

Currently on the last year of a 3 year contract (so it's 2/3 done) and it's basically an EPP - but a really crappy one. It's easily worse than all of the retention plans posted here! Considering my monthly Rogers bill is about $140 (internet, cable TV, cellular) are my chances of moving from my crappy EPP to a "good" retention plan reasonable? Just want to see if EPP people are "flagged" differently in the system and if I may encounter any difficulties along those lines.

Another thing... 2 years ago, I worked for a diff company than I do now, so the EPP is for that company. If the question comes up about my work and I tell them the truth (that I don't work for company X anymore) is there a chance they may remove the EPP from me and put me on an even worse "publicly listed" plan - basically shooting myself in the foot?

thanks.

[nosft]

Hello,

I've managed to get free "rogers 2 rogers" calling added to my account. i just wanted to know if this includes "rogers 2 fido" calling as well? or is that a separate thing?

thanks!

[Vickel]

Hello,

I've managed to get free "rogers 2 rogers" calling added to my account. i just wanted to know if this includes "rogers 2 fido" calling as well? or is that a separate thing?

thanks!

just rogers wireless customers

[Kiluminati]

Just got off the phone with a rep and I dont know if this is the best deal but it's the right deal for me and more then reasonable for what i was paying before.

Previous plan: New Plan:
250 anytime minutes 700 anytime minutes
Unlimited R 2 R Unlimited R 2 R
Unlimited Incoming Unlimited Rogers 2 Fido
100 canadian long distance Unlimited R 2 R home ph
2500 text messages 1000 cnd long distance
Unlimited E & W @ 6pm Unlimited E & W @ 6pm
Voicemail 2500 text msgs
Call Display Voicemail
Name Display Call Display
WhoCalled Name Display
1000 Sent Pic/Vid Msgs WhoCalled
$5 Mobile Internet Plan 1000 Sent Pic/Vid Msgs
$5 Mobile Internet Plan

Total Incl Tax/fees = $73.08 Total Incl Tax/Fees $84.21

Was offered a Blackberry Curve for $299 but think Im going to go with the Blackberry Pearl and get their unlimited email added on for $15/mo. I need it for business use and just want to avoid all overages.

[Kiluminati]

Just got off the phone with a rep and I dont know if this is the best deal but it's the right deal for me and more then reasonable for what i was paying before.

Previous plan: New Plan:
250 anytime minutes 700 anytime minutes
Unlimited R 2 R Unlimited R 2 R
Unlimited Incoming Unlimited Rogers 2 Fido
100 canadian long distance Unlimited R 2 R home ph
2500 text messages 1000 cnd long distance
Unlimited E & W @ 6pm Unlimited E & W @ 6pm
Voicemail 2500 text msgs
Call Display Voicemail
Name Display Call Display
WhoCalled Name Display
1000 Sent Pic/Vid Msgs WhoCalled
$5 Mobile Internet Plan 1000 Sent Pic/Vid Msgs
$5 Mobile Internet Plan

Unlimited Incoming Calls
Total Incl Tax/fees = $73.08 Total Incl Tax/Fees $84.21

Was offered a Blackberry Curve for $299 but think Im going to go with the Blackberry Pearl and get their unlimited email added on for $15/mo. I need it for business use and just want to avoid all overages.

Sorry the new plan also had the unlimited incoming calls as well!

[djgee]

Just got off the phone with a rep and I dont know if this is the best deal but it's the right deal for me and more then reasonable for what i was paying before.

Previous plan: New Plan:
250 anytime minutes 700 anytime minutes
Unlimited R 2 R Unlimited R 2 R
Unlimited Incoming Unlimited Rogers 2 Fido
100 canadian long distance Unlimited R 2 R home ph
2500 text messages 1000 cnd long distance
Unlimited E & W @ 6pm Unlimited E & W @ 6pm
Voicemail 2500 text msgs
Call Display Voicemail
Name Display Call Display
WhoCalled Name Display
1000 Sent Pic/Vid Msgs WhoCalled
$5 Mobile Internet Plan 1000 Sent Pic/Vid Msgs
$5 Mobile Internet Plan

Total Incl Tax/fees = $73.08 Total Incl Tax/Fees $84.21

Was offered a Blackberry Curve for $299 but think Im going to go with the Blackberry Pearl and get their unlimited email added on for $15/mo. I need it for business use and just want to avoid all overages.


IMO, it's a bit expensive. I guess it all depends on who you got on the phone, how long you've been a customer and how much $ you've spent.

[makaveli34]

Ok i am very happy i stumbled upon this website as i was very fed up with not just rogers but all cell companies in Canada due to their absurd prices for services. Heck im still not happy due to the biggest rip off, data. Anyways this is what I got from rogers retentions after being a customer for 2 years with avg payment of $65 a month.

250/unlimited eve/wkds 6pm 20.00
rogers to rogers
5mb data
100 long distance
-----
they wouldn't budge on the 10.00 essential value pack

also got the sony ericsson w580i(grey) they were out of the white ones for free just a $35.00 hardware upgrade fee.

with the 7.45 system access/911 fee

37.45/month before taxes

not a bad deal if you ask me, and i'm definitely down for paying almost half as much as i used to for more. now if they offered me unlimited data for sub 20 dollars a month id be a customer with them for life.

[bubble.tea]

Sorry the new plan also had the unlimited incoming calls as well!
I'm looking at your original post....and I'm blown away. did you SERIOUS individually RIGHT AND LEFT JUSTIFY each of those bloody lines? How bored can you be?

IMO, it's a bit expensive.
Are you kidding me? Expensive? Hardly.



What I'd like to know is HOW you went from a 250min plan to a 700min plan. Were you doing some serious overages and that's why you bumped, or just said you were planning on doing useage changes and wanted to cell-it-up a lot more? Holla

[western]

quick question, should i take the lg shine or the bb pearl. i was offered the shine for 50 and pearl for 35

[dragontea]

Just got off the phone with a rep and I dont know if this is the best deal but it's the right deal for me and more then reasonable for what i was paying before.

Previous plan: New Plan:
250 anytime minutes 700 anytime minutes
Unlimited R 2 R Unlimited R 2 R
Unlimited Incoming Unlimited Rogers 2 Fido
100 canadian long distance Unlimited R 2 R home ph
2500 text messages 1000 cnd long distance
Unlimited E & W @ 6pm Unlimited E & W @ 6pm
Voicemail 2500 text msgs
Call Display Voicemail
Name Display Call Display
WhoCalled Name Display
1000 Sent Pic/Vid Msgs WhoCalled
$5 Mobile Internet Plan 1000 Sent Pic/Vid Msgs
$5 Mobile Internet Plan

Total Incl Tax/fees = $73.08 Total Incl Tax/Fees $84.21

Was offered a Blackberry Curve for $299 but think Im going to go with the Blackberry Pearl and get their unlimited email added on for $15/mo. I need it for business use and just want to avoid all overages.

I got the exact same plan late October but without the R2R features but with 50 more minutes for $60 plus SAF & 911 +taxes = $76.89 all in.

Got free LG shineas well.

[western]

Split my family plan into 2 seperate plans.
Plan 1
250 daytime
6pm eve, unlimited eve/weekends
R2R
10$ Communicate pack (cid/vm/125 txt) -10$ credit
so 25$ + 10$ - 10$ + saf + 911 + tax ~36$

plan 2
250 daytime
6pm eve, unlimited eve/weekends
R2R
20$ Communicate pack (cid/vm/name display/whocalled/2500txt/1000mms/5mb internet) -10$ credit
so 25$ + 20$ - 10$ + saf + 911 + tax ~48$

and 2 pearls for 35$ per.

[shwinn]

I was only offerd Rogers 2 Rogers. They said that unlimited network wasn't possible. Is this true? I saw someone here that had Unli Network calling

[bubble.tea]

I was only offerd Rogers 2 Rogers. They said that unlimited network wasn't possible. Is this true? I saw someone here that had Unli Network calling

UNC is not possible with 250mins plan. Those who 'claim' they have it...DO NOT have the 250min plan., but another plan.

[bubble.tea]

Hey bubble.tea. Do you know if UNC or unlimited incoming is available on my plan? My plan is the good old retention plan - 1500 weekday, unlimited weekends and evenings at 6PM. Thx.

lmao...you have 1500mins and you're still counting pennies trying to get more 'free inclusions'?

Just to be clear we're talking the $45 1500 min or the $150 1500min?

[lktate]

I've made a few tweaks from my previous plan, hehe
now, i'm getting

250min weekdays
unlimited e/w @ 5pm
R2R
5MB data
30 txt msgs
CID
VM
100LD

and it's still $15 + SAF +911 + tax = $25.60/month
sweet, i love rogers:razz:

[blazini]

Here's my plan:

250min Weekdays
100min Long Distance
Unlimited Evenings and Weekends @ 6pm
Free Incoming Calls
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled

All of this for $35 dollars (that's including the air fees and taxes). I spoke to a supervisor to get this, so make sure you work your way up the ladder or keep trying different representatives.

[fliime]

Here's my plan:

250min Weekdays
100min Long Distance
Unlimited Evenings and Weekends @ 6pm
Free Incoming Calls
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled

All of this for $35 dollars (that's including the air fees and taxes). I spoke to a supervisor to get this, so make sure you work your way up the ladder or keep trying different representatives.



I have the same plan except I am paying $52 after all fees. I have been a customer of rogers over 9 years, 3 wireless lines (cell phones), internet, homephone, and digital cable. Bill comes out to roughly over $400 a month. Going to call rogers...

thanks

[dragontea]

UNC is not possible with 250mins plan. Those who 'claim' they have it...DO NOT have the 250min plan., but another plan.


Hey do you know what " Inter-company calls" refers to? Shows on the bill.

[bubble.tea]

Hey do you know what " Inter-company calls" refers to? Shows on the bill.

Yes I do....





oh you want to know what it is? :lol:,,oopsie.


It's calls placed and received from people with the SAME company code as yoruself ;). If you don't work the same company as that person....ONE of you is a scammer =)

[fliime]

I have the same plan except I am paying $52 after all fees. I have been a customer of rogers over 9 years, 3 wireless lines (cell phones), internet, homephone, and digital cable. Bill comes out to roughly over $400 a month. Going to call rogers...

thanks

I talked to a rep named Cassandra, very nice lady. I explained to her how I was disappointed that friends of mine had the same package yet were paying less and they only had 1 product. Meanwhile, I have all the above mentioned services and I am paying $52 a month for my cell. After some wheeling and dealing she lowered my bill to $33 a month. Savings of $19 a month.

Thanks for posting, just when i thought I had a great deal, it's much sweeter now!

[VIKKO]

everyone has such great plans.

i was getting tired of calling so i settled with..


250 anytime mins
unl inc
unl r2r
evenings & weekends @6pm
communication pack
5mb data
30$ + free htc touch

called about 6 times.
keep calling til you get a nice rep. they will help

[dragonflower77]

Hi all,

This is my first post. Do any of you have Rogers on a corporate plan and managed to get a deal along with a new phone?

I'm on a corporate plan and called in today to retention. She didn't budge much and said that because I was on a corporate plan, she could not give me an upgrade on a new phone and only check into modifying my plan???

I currently have a 2 cells with Rogers. It's the $20 month plan, but I pay for call display. Plan as follows:

50 daytime + 25 bonus mins
unlimited eve+week at 6PM
call display, call waiting, call conference
+ fees = $32.25 + tax


She offered:

250 daytime mins
unlimited eve+week at 6PM
call display, call waiting, call conference
voicemail
+ fees = $32.45 + tax
locked in for 3 yr term

She said if I wanted a phone upgrade, I'd have to call 1-866-363-9712 and they deal with corporate accounts phone upgrades but could not give me this deal? :cry:

Well, not that it's much of a deal to begin with....I'm paying 25 cents extra for 175 mins and voicemail. I work in an office, so no biggie on the daytime minutes or voicemail, but my fiance would benefit since he works outdoors and always goes over the daytime minutes. I sometimes end up paying like an extra $30 a month for him for those darn daytime minutes. :mad:

I didn't take the deal. I told her I'd think about it and she said she'd put it in the notes for me. Any suggestion, ideas when I attempt again?

[dragontea]

Yes I do....





oh you want to know what it is? :lol:,,oopsie.


It's calls placed and received from people with the SAME company code as yoruself ;). If you don't work the same company as that person....ONE of you is a scammer =)


really? wow didn't even know that there was such a feature... so all calls are free if someone within the same company calls me and vice versa? interesting...

thanks for the explanation!!!

[djgee]

really? wow didn't even know that there was such a feature... so all calls are free if someone within the same company calls me and vice versa? interesting...

thanks for the explanation!!!

I don't think bbt's explanation implied anything about this being free.

[dragontea]

I don't think bbt's explanation implied anything about this being free.

so it's just for record-keeping sake? hmmm i guess some company folks would fimnd it useful

[vintage]

when u guys call are u almost done with ur contract or like 1 year into a 3 year contract

[airjordan604]

when u guys call are u almost done with ur contract or like 1 year into a 3 year contract

both....

[bubble.tea]

so it's just for record-keeping sake? hmmm i guess some company folks would fimnd it useful

Same reason R2R, IRM, etc minutes are segregated.


lol@u thinking it was free mins.

[inkked]

Got a sick plan!

250 daytime mins, unlimited eve/wkd, early wkd, caller ID, free rogers/fido calling, and unlimited texting for $30 after taxs!

[who_ca]

I'm on a corporate plan and it did seem to cause some complications around putting together a good retention plan.

The CSR was trying to give me some free Canadian LD, but the corporate plan seemed to get in the way. I called twice, and the first time, I asked about a free phone and they referred me to a corporate plan number (866-363-9712)... and all they would give me is $100 off a phone but with a bogus $35 "admin fee".

Calling back a 2nd time, I got:

$15/month + system access + 911 + taxes = $22.45+tax / month
200 anytime minutes
CID
VM
unlimited weekend calling (after 8pm)
NO CONTRACT

Essentially it is the $20 corporate l had before with $5/month off. My main goal was to lower my fees so I'm reasonably happy.

I was also offered a free BlackBerry Pearl if I sign a 3-year contract. But without a data plan thrown in, I'm not sure I would bother.

I can get other phones too for free or cheaper... anyone have a suggestions on the best phone to get (HTC Touch?)? I'll drop by one of the stores to play with them too...

Any suggestions on how to get a cheap/free data plan?

[nicky29]

Got a plan for $20+SAF+911+Tax=$30

250 Daytime
Caller ID
100 Long Distant Min
Unlimited after 8pm and Weekends Unlimited

And a new HTC Touch for 150+tax $35 was waived.

Not bad I think.

[forgiven]

I've made a few tweaks from my previous plan, hehe
now, i'm getting

250min weekdays
unlimited e/w @ 5pm
R2R
5MB data
30 txt msgs
CID
VM
100LD

and it's still $15 + SAF +911 + tax = $25.60/month
sweet, i love rogers:razz:

How many times did u called? And wat did u tell them that finally got u this deal? I'm surprised. The reps kept telling me that there is no such plan under $20. And by the way, since the reps take notes of what they offer you, what happen if you call too many times? Actually I'm not 100% happy with my plan right now (even I already settled down) and wanna change it but all the notes they took in my account seem against me. (They told me that if the previous reps could only offer that mean plan, they could only offer the same. I'm so pissed off.) I just call and they said as I already accepted an offer, I've to settle down with it (gosh, I wish I could say something)

Anyone have some idea, please? :(

[bubble.tea]

I've made a few tweaks from my previous plan, hehe
now, i'm getting

250min weekdays
unlimited e/w @ 5pm
R2R
5MB data
30 txt msgs
CID
VM
100LD

and it's still $15 + SAF +911 + tax = $25.60/month
sweet, i love rogers:razz:

This plan existing has only one explanation. The rep is just BEGGING to get fired., or seriously reprimanded. This is just stupidly OVER-credited, and BEGS to be audited. I guarantee you.

I would also love to see a paper bill indicating the proper final bill. A Scan or whatever will do just fine.

Otherwise, I'm not believing it one bit. Nobody is stupid enough to over-credit like that. I'm surprised you didn't get the kitchen sink in there also. :rolleyes:

While I'm on it-The Communicate PKG has CID/VM/125 sms. Why would a rep give you cid and vm separately and credit 30sms, that's three separate credits, versus one appropriate single credit for the pkg. Then the 250 min plan at 5pm is $27, you're getting it for -$17 (at least, could be more could be -$23 if one of the other items are being billed at $5)...it just doesn't make any logical sense).

[wiebecj]

Well - I have an interesting story here!

First of all - I am on the $10 "manitoba" plan

250 daytime
unlimited e/w from 6
cid / voicemail / 125 txt messages
100 ld minutes

$15+6.95+.5*1.13=$25.36 per month (on both of my 2 phones)

But, this is how I got it - Was originally the regular manitoba plan with the $10 value pack (cid/vm/125 txt's) so - $20 per month+fees.

THEN, I called in to retentions to "complain" that rogers to rogers doesn't include long distance like MTS does - so the rep gives me 100 ld minutes.

Then I get my next bill (a couple days ago). They have given me the $5 credit for the 100 LD minutes, but not charged me for it, so It's a good deal

[bubble.tea]

.....They have given me the $5 credit for the 100 LD minutes, but not charged me for it, so It's a good deal
Actually the 100LD is a freebie item., that does NOT COME with any monetary credit.

The rep who gave that to you is an idiot (In Rogers' eyes....in our eyes...of course Rep is JUST the type of rep to bank on getting lucrative *cough* extras)

[bluebyul]

While I'm on it-The Communicate PKG has CID/VM/125 sms. Why would a rep give you cid and vm separately and credit 30sms, that's three separate credits, versus one appropriate single credit for the pkg. Then the 250 min plan at 5pm is $27, you're getting it for -$17 (at least, could be more could be -$23 if one of the other items are being billed at $5)...it just doesn't make any logical sense).

actually another friend of mine got a credit for the 30 txt message as well (and she has vm and cid).
then i told her that they have a package that includes 125.cid.vm for 10...
so she should try and get them to change it to that.
for some reason though, the person that she got said no.

in my case, i got vm and cid (which was finally activated today! im so enjoying it...) and was offered the 30 txt message for $3 (which isnt a deal...i know...cause its standard) and she wouldnt budge on giving me the communication package.

still...to get that deal...wow?!

[shwinn]

Got a sick plan!

250 daytime mins, unlimited eve/wkd, early wkd, caller ID, free rogers/fido calling, and unlimited texting for $30 after taxs!

how did u get free rogers:fido calling? i thought it wasnt possible to get unlimited network calling on retention plans...

[bubble.tea]

how did u get free rogers:fido calling? i thought it wasnt possible to get unlimited network calling on retention plans...

It is not impossible. The 700min plan has UNC eligible.

It is however impossible to get on the 250min plan. I would LOVE to have somebody prove me wrong. Just scan me your bill/post it in this thread or just pm.

[fruchick]

I got the $10 plan for Manitoba a few months ago, and tried switching my number to a Toronto one (I'm moving in January). After about a half hour on the phone, and a ton of back and forth, the best she would give me would cost me way more and give me much less.

Very disappointed. Considering I signed a 3-year contract and bought a phone off them, I thought they would do a little better. I was open to giving up *some* stuff, but not when it's still going to cost me over $40 all-in.

I will likely be signing my plan over to someone else, and just going back to Pay as you Go. It's a much better deal for me, since I don't use my phone very often, yet I need the voicemail (which is included).

Called again on this, and again what they offered me was not even close to where I would compromise. I will be signing my current contract over to mom.

But here`s the fun new part. I told the guy I wanted to switch my phone and use the old one that I used to use for Pay as You Go. He said to just switch the SIM cards and it would be fine. The old phone indeed works fine as my current contract phone. BUT, I can`t register my newer phone using my old Pay as You Go SIM card. I called back, and chicky-poo tells me I need to shell out $ for a new SIM card because they wont reactivate my old PAYG SIM.

Nice folks, these. :mad:

[western]

It is not impossible. The 700min plan has UNC eligible.

It is however impossible to get on the 250min plan. I would LOVE to have somebody prove me wrong. Just scan me your bill/post it in this thread or just pm.
Is R2R same as network calling?

[MizTEcK]

^nope, only rogers to rogers (both cell phones)

[bubble.tea]

Is R2R same as network calling?


Rogers 2 Rogers (Calls TO & FROM a LOCAL Rogers Cellphone are unlimited).
Unlimited Network Calling (Calls PLACED TO any LOCAL Rogers/Fido/Rogers Home Phone are unlimited / RECEIVED LOCALLY (oi...here we go again :lol: ) FROM any Rogers/Fido/Rogers Home Phone are unlimited)

[bluebyul]

hey everyone~

i just throught that id ask this...if by any chance some of you encounter the troubles i did~

on a 20$ retention plan i was supposed to get the mins/vm/cdisplay/r2r/unl@6
but the vm didnt kick in yesterday though, im assuming, everything else did (cd works~) i called in today, and was told that its because for some reason the system cant do credits of 6 dollars. only in 5 10 15 etc. so i gotta call in tomorrow again and tell them to give me the 10 communication to fix things up (thats what the rep told me to tell the retentions people, give her the communication because it doesnt make sense to credit 12 when the 10 communication package is better...though i highly doubt he would have written that in the notes...haha...damn)

so i just want to ask as well, does everyone get credits back on their bills that are multiples of 5/divisible?? (depending on which you like better :P)

[blazini]

I think when people in this thread see a better phone plan, they need to relax and not be so bitter about it. A few individuals here look pretty dumb and immature in my eyes.

[raskal]

A few individuals here look pretty dumb and immature in my eyes.

Oh yeah????!!!! Well, You're just a big.... big.... poopy head.

that's what you are!

Pfffffft



/ sorry, just couldn't resist
// totally agree, but it is human nature
/// got my retention plan 1.5 yrs ago and the plans are a little better but not much
//// Cool! I'm post number 12345 !!! ... okay.... maybe only I think it's cool.

[rogio]

Just called and was disappointed..

The rep offered me:
250 mins, Caller ID, call waiting, unlimited after 6 for $25 a month.

I am currently paying $30 a month for the same package but with only 150 mins and unlimited after 7.

I was extremely polite and this was my first time calling ever, and I've been with Rogers for 6 years.

[Stv]

Been with Rogers for 2 1/2 years.

new plan is:
- 250 daytime minutes
- unlimited after 6 pm and weekends
- Cid
- 100 LD minutes
- free incoming
and a 580i throw in

for $20 + ... a month.

[tilhasbb]

What do you guys think? Can i get any better?

150 Daytime
1000 Evenings and Weekends after 6
100 LD Minutes
Unlimited Network Calling
Communication Package

W580i for 99$

29.45$

[canadiandollars]

What do you guys think? Can i get any better?

150 Daytime
1000 Evenings and Weekends after 6
100 LD Minutes
Unlimited Network Calling
Communication Package

W580i for 99$

29.45$

should be able to get that bumped up to unlimited evening/weekends. It seriously doesn't cost them that much more to go from 100 Eve/Wkends to go to unlimited. I'd haggle some more if I were you.. but then again I'm kind of a stickler for a good deal myself :D

[tilhasbb]

with unlimited network calling the 1000 is plenty :)

i am just annoying how VM goes from my day minutes

[bellboy26]

Just called and was disappointed..

The rep offered me:
250 mins, Caller ID, call waiting, unlimited after 6 for $25 a month.

I am currently paying $30 a month for the same package but with only 150 mins and unlimited after 7.

I was extremely polite and this was my first time calling ever, and I've been with Rogers for 6 years.

Ya, you have to whine and complain more if you want more. Least your getting a better deal than before.

[babyfat]

with unlimited network calling the 1000 is plenty :)

i am just annoying how VM goes from my day minutes


what do u mean by that?
Does it costs mins if you check ur voice messages during the daytime before the unlimited callin time frame??

[bubble.tea]

what do u mean by that?
Does it costs mins if you check ur voice messages during the daytime before the unlimited callin time frame??

http://codebloo.net/stuff/picard-headesk.jpg


lolz....YES., it counts towards your daytime bucket.

[shopper-X]

http://codebloo.net/stuff/picard-headesk.jpg


lolz....YES., it counts towards your daytime bucket.

ha ha...rofl!

[tilhasbb]

Gold :)

[Sanhedralite]

"it takes a lot more than just that to cancel-but not much more mind you"

What does that mean?

[TT333]

I want to get some text messages too, here's my plan


-250 Daytime
-Unlimited Incoming
-Unlimited Wkds/Evenings @ 6
-Caller ID

for $25 per month (+ SAF, 911 and tax)

Anyone think I could do it? I just called and the lady wouldn't give them. She said she could give me the 10 dollar package for 5 bucks, and cancel the free call display (obviously). So then it would be that plus 125 messages and voicemail for 30 bucks. Opinions or advice, please. Thanks.

[smash]

My contract expires in a couple of months, so I decided to call retentions dept. I got a hold of a very nice CSR. Here is the deal I negotiated:

250mins daytime
Evenings Weekends start @ 6p.m.
Caller ID
Voicemail
100mins (Canadian Long Distance)
3-yr contract
$15 + SystemAccess Fee + 911 Fee + Taxes = ~$25.50

I had to waive my hardware upgrade but I'm already using a Nokia N95 so any other phone to me is a downgrade. Overall, I am saving about $15 over my previous plan a month. I am very happy.

[Stv]

Been with Rogers for 2 1/2 years.

new plan is:
- 250 daytime minutes
- unlimited after 6 pm and weekends
- Cid
- 100 LD minutes
- free incoming
and a 580i throw in

for $20 + ... a month.

I called today to verify the new plan.

- free incoming, was setup for only 6 months, they corrected for 3 yrs
- a 580i throw in , well; they sent me a bill for $99 + activation, which i gave the sh*t for, and charges reversed.

BTW: got hung up by them, claims lost of connection, yeah sure.

[markdweasel]

My contract expires in a couple of months, so I decided to call retentions dept. I got a hold of a very nice CSR. Here is the deal I negotiated:

250mins daytime
Evenings Weekends start @ 6p.m.
Caller ID
Voicemail
100mins (Canadian Long Distance)
3-yr contract
$15 + SystemAccess Fee + 911 Fee + Taxes = ~$25.50

I had to waive my hardware upgrade but I'm already using a Nokia N95 so any other phone to me is a downgrade. Overall, I am saving about $15 over my previous plan a month. I am very happy.

Is the retention phone # same as the first page#, 1-888-936-7283?

I called them. As I don't have rogers cell ( I am on Telus), but I got everything else with Rogers. Still, they're treating me as a new signup.
Regardless, I was able get a corporate plan ( as part of my union).

200 Daytime per sec building
Unlimt from 6pm
10/c Canada /15c
6.95 saf
.50 911
Call waiting/ call forwarding.
Voice mail.
34.71 per month.
Even with 15% discount, my total will be 29.50 which is more than Telus.
The operator would not give me any slack in respect to Texting or free LD.

Still not close to my EPP 17.30 with Telus.


How do you guys approach this?

Mark

[me-cell]

hey you guys, i just called the retention line and i got offered this

200min
unlimited after 6pm
caller id
voice mail
and rogers to rogers
all for 36 tax in

should i bite?
note* i have been w/ rogers for over 5 years w/ 6 cell phone lines hooked up

do you guys think i can get better?if so how and what?

thanks!

[me-cell]

Is the retention phone # same as the first page#, 1-888-936-7283?

I called them. As I don't have rogers cell ( I am on Telus), but I got everything else with Rogers. Still, they're treating me as a new signup.
Regardless, I was able get a corporate plan ( as part of my union).

200 Daytime per sec building
Unlimt from 6pm
10/c Canada /15c
6.95 saf
.50 911
Call waiting/ call forwarding.
Voice mail.
34.71 per month.
Even with 15% discount, my total will be 29.50 which is more than Telus.
The operator would not give me any slack in respect to Texting or free LD.

Still not close to my EPP 17.30 with Telus.


How do you guys approach this?

Mark

i think yours is ok considering theres no loyalty built up for u yet

[Stv]

i just wanted to know how you got it, the negotiating part of it. did you just flat out say thats what u want?



I called up customer service then, i told them I wanted to know whats involved in canceling.

They transfer me to customer relations, where i told them i wanted to to cancel, as Telus EPP - told in detail - IS OFFERING A very good deal.

They then said they will match it, and i commented their calling area is larger - 905 +416.

They started telling me about plans and stuff, I asked them if they can throw in some LD mins, as I don't use much, but do come in hardy in saving money, a little HA HA on both ends.

I also said i NEED CID, they say NP.

Just when everything is almost finished, i asked about a new phone, as mine is QUITE old.

They started telling me the prices of the www, and I reminded them that i believe i am also entitled to a hardware upgrade after 2 yrs, but i didn't.

So they ask me which phone i wanted, i ohh'ed & hummm'ed for about 10 sec's, and said my nephew has a something w58 something. they finished for me and said $99, but didn't tell me thats what I have to pay.

I called back to veritify everything and any differences they fixed, so the w580i was reverse charged, free to me :>

WHEEWWWWW.

Sorry for being long winded.

[Mendesb]

It is not impossible. The 700min plan has UNC eligible.

It is however impossible to get on the 250min plan. I would LOVE to have somebody prove me wrong. Just scan me your bill/post it in this thread or just pm.

This plan existing has only one explanation. The rep is just BEGGING to get fired., or seriously reprimanded. This is just stupidly OVER-credited, and BEGS to be audited. I guarantee you.

I would also love to see a paper bill indicating the proper final bill. A Scan or whatever will do just fine.

Otherwise, I'm not believing it one bit. Nobody is stupid enough to over-credit like that. I'm surprised you didn't get the kitchen sink in there also. :rolleyes:

While I'm on it-The Communicate PKG has CID/VM/125 sms. Why would a rep give you cid and vm separately and credit 30sms, that's three separate credits, versus one appropriate single credit for the pkg. Then the 250 min plan at 5pm is $27, you're getting it for -$17 (at least, could be more could be -$23 if one of the other items are being billed at $5)...it just doesn't make any logical sense).

It is possible, as I have something very similar to it. There is a secret way of doing it though :P

personally I like mine better, because I have unlim data on my bell line.. but it is possible.

And yes, your right in thinking that it should not be possible... because when I called in today just to ask what exactly my plan was, the CR dude tripped out because he saw the plan.

[bLuPhYrE]

hey you guys, i just called the retention line and i got offered this

200min
unlimited after 6pm
caller id
voice mail
and rogers to rogers
all for 36 tax in

should i bite?
note* i have been w/ rogers for over 5 years w/ 6 cell phone lines hooked up

do you guys think i can get better?if so how and what?

thanks!

THATS A BAD DEAL. get more

[TT2]

That's not good (above post)

I got a 3 yr contract

250 Minutes
Evenings and Weekends Unlimited after 6
Unlimited Text and VM
CID
R2R
100 LD
Free Phone Sony Erickson W580i
27.45 + taxes.

Probably not the best deal but if you been there for 5 yrs you should definately get more. My contract was expiring, I been with them for abt 3 yrs.

[bubble.tea]

It is possible, as I have something very similar to it. There is a secret way of doing it though :P

It is impossible and I'm calling you out. Prove me wrong.


Now hang on..you say 'very similar'. Either you have the standard retention 250min plan WITH Unlimited Network Calling...or you don't.

[joeschmo]

I see people write about being entitled to a hardware upgrade after 2 years.

My mom has had a horrible plan for at least 3 years now (no contract) and I was going to call to try and get her a better deal.

Is she entitled to this hardware upgrade and how does it work?

Thanks

[bubble.tea]

I see people write about being entitled to a hardware upgrade after 2 years.

My mom has had a horrible plan for at least 3 years now (no contract) and I was going to call to try and get her a better deal.

Is she entitled to this hardware upgrade and how does it work?

Thanks

:eek:....it's amazing that people like this still exist. YES...most definately she is eligible.

It's really unfortunate because fact of the matter is, it is against profitability for Rogers to proactively advertise 'free' eligibility of a free phone to current customers...Thank God for RFD.

[Goldenkitten]

Been with Rogers for 2 1/2 years.

new plan is:
- 250 daytime minutes
- unlimited after 6 pm and weekends
- Cid
- 100 LD minutes
- free incoming
and a 580i throw in

for $20 + ... a month.


I’ve been with Rogers for 9 years, paying $45+ monthly for a crappy add-a-cell plan. Since I was contract-free, I had more leverage to bargain for what I wanted. I called Rogers Retention before 5PM yesterday (after 4 unsatisfied calls in the last 6 months), requested to cancel my service. They put me through one agent to another.

I asked the agent to examine closely my bills & then explained in details why Rogers plans suck. I further specified my requirements & indicated that Telus had much better deals. The agent came back with the following:

1 LG Shine @ $45
+ 1 LG Shine @ $0
Activation & setup charges waived
3-year contract

Monthly Plan for 2 cells:
250 daytime minutes per cell
Unlimited wknds & evenings (6PM)
Unlimited Rogers-to-Rogers
100 Cdn Long Distance minutes
Plus A:
1000 outgoing txt msgs
Voice Mails
Call Displays
Total: $32.45+SAF+911+tax – 10% (3-service discount)

Or B:
Add $5 for Communicate Packs for both cells:
2500 outgoing txt msgs
Voice Mails
Call Displays
Name Displays
5MB Navigate Mobile Internet
1000 Sent Picture/Video msgs
WhoCalled
Total: $37.45+SAF+911+tax – 10% (3-service discount)

Since I could add the Com Pks for 5 bucks anytime, I committed for the $32.45(+) plan; it’s like $16.225 apiece! FINALLY, he-he :) .

Cat

[me-cell]

That's not good (above post)

I got a 3 yr contract

250 Minutes
Evenings and Weekends Unlimited after 6
Unlimited Text and VM
CID
R2R
100 LD
Free Phone Sony Erickson W580i
27.45 + taxes.

Probably not the best deal but if you been there for 5 yrs you should definately get more. My contract was expiring, I been with them for abt 3 yrs.



THANKS YOU GUYS FOR YOUR COMMENTS ON MY PLAN, I JUST CALLED BACK AND GOT AN A-HOLE ON THE PHONE,

HE OFFERED ON 3 YEAR CONTRACT
-25OMIN
-UNLIM STARTING AT 6
-R2R
-CID/VM/125 TEXT

FOR 36DOLLARS TAXES IN

MY ORIGINAL WAS IDENTICAL BUT W/ 2 YEARS CONTRACT 200MIN

WHAT CAN I DO?DOSEN'T SEEM LIKE THEY'LL BUDGE, IS THERE A GOOD TELLUS/BELL/FIDO PLAN THAT IS CHEAP THAT I CAN SAY THEY ARE OFFERING?SO ROGERS CAN MATCH?

I THINK I MADE A MISTAKE BY SAYING MY FRIEND HAS THIS...STUPID ROGERS

[bubble.tea]

....
WHAT CAN I DO?.....

well...for starters., switching to LOWER CASE!!!! would be appreicated. Reading in full caps is very annoying and a turn off in cyberspace.

Try it out, I'm sure you'll get some more great advice :).

|
Good Luck!

[me-cell]

well...for starters., switching to LOWER CASE!!!! would be appreicated. Reading in full caps is very annoying and a turn off in cyberspace.

Try it out, I'm sure you'll get some more great advice :).

|
Good Luck!

my bad..i'm@ work we use caps in ACCPAC...

[babs00]

Just to make you feel better (if it's true), I am sure in following $32.45 and $37.45 includes SAF and 911 Fees. it's actually $25+$6.95+$.50 = $32.45, so once you get your new invoice, you could be pleasantly surprised. That's the norm, I have never seen $32.45 otherwise.


Monthly Plan for 2 cells:
250 daytime minutes per cell
Unlimited wknds & evenings (6PM)
Unlimited Rogers-to-Rogers
100 Cdn Long Distance minutes
Plus A:
1000 outgoing txt msgs
Voice Mails
Call Displays
Total: $32.45+SAF+911+tax – 10% (3-service discount)
Cat

[Snickers]

I just don't get how Rogers is offering such crap to it's potential new customers. I just ended up taking over a contract from someone else.

I found the plan on www.cellclients.com

25$ per month includes:
200 anytime minutes
weeknights at 6pm and weekends unlimited free

Then you have to add 5$ for:
voice mail
caller id
125 Free outgoing txt msgs (incoming are always free)

All in is $42 something. I'm quite happy.

Can someone comment on my ability to get a better plan a few months down the road? This contract is up at the end of July.

Will I be treated like a NEW customer, or do I get the 2 year history of this account?

[Goldenkitten]

Just to make you feel better (if it's true), I am sure in following $32.45 and $37.45 includes SAF and 911 Fees. it's actually $25+$6.95+$.50 = $32.45, so once you get your new invoice, you could be pleasantly surprised. That's the norm, I have never seen $32.45 otherwise.

I called back to inquire about billing details & requested the same agent to call back. You are right! There are confusions with the charges/credits & what she had promised. I argued & declared to walk away with the Cable & Hi-Sp Internet bundle. In the end, I compromised 1 VM that I didn't need to settle for further reduction:

Monthly Plan for 2 cells:
* 250 daytime minutes per cell
* Unlimited wknds & evenings (6PM)
* Unlimited Rogers-to-Rogers
* 100 Cdn Long Distance minutes
* 1000 outgoing txt msgs
* Voice Mail (1 cell only)
* Call Displays
Total: $30.00 – 10%(3-service discount)+SAF+911+tax
($15 apiece)

Calculation:
2-cell Monthly Plan: $30-10% = $27.00 ($13.5 apiece after discount)
2 x System Access Fee @$6.95 = $13.90
2 x 911 Emergency Fee @$0.50 = $1.00
Subtotal: $41.90
14% Taxes: $ 5.87
Monthly Total: $47.77 ($23.89 apiece inclusive)

:razz: Cat

[forgiven]

The reps kept telling me that there is no such plan under $20. And by the way, since the reps take notes of what they offer you, what happen if you call too many times? Actually I'm not 100% happy with my plan right now (even I already settled down) and wanna change it but all the notes they took in my account seem against me. (They told me that if the previous reps could only offer that mean plan, they could only offer the same. I'm so pissed off.) I just call and they said as I already accepted an offer, I've to settle down with it (gosh, I wish I could say something). I STILL BELIEVE THAT I DESERVE MORE, BUT WAT SHOULD I DO? I already accepted this plan:

$20 + SAF + 911
200 mins day time
evening/weekend starts @ 6pm
CID
VM (only for 1 yr)

Anyone have some idea, please? >:( I wish I could get txt, ld & VM for the rest of the contract

[bubble.tea]

....
Will I be treated like a NEW customer, or do I get the 2 year history of this account?

Should get tenure of the account. If the rep is a DUMBASS, you wont' get but since your transfer date.

[shadow_boi]

I also called rogers and got the following plan for 25 dollars per month


250 day time minutes
Unlimited evening (starting at 6pm)
Unlimited weekends
Caller ID
Voice Mail
30 Text Messages
Free Rogers to Rogers


It is basically a $25/month plan and the rep gave me VM and Msg for free.

It is not bad IMO, comparing it with my previous plan, I already save 15 dollars each month.

I also blog about this experience. Sumsy Blog (http://www.sumsy.com/Offer/How-to-get-a-great-Rogers-Wireless-Plan.html)

[Goldenkitten]

Monthly Plan for 2 cells:
* 250 daytime minutes per cell
* Unlimited wknds & evenings (6PM)
* Unlimited Rogers-to-Rogers
* 100 Cdn Long Distance minutes
* 1000 outgoing txt msgs
* Voice Mail (1 cell only)
* Call Displays
Total: $30.00 – 10%(3-service discount)+SAF+911+tax
($15 apiece)
Calculation:
2-cell Monthly Plan: $30-10% = $27.00 ($13.5 apiece after discount)
2 x System Access Fee @$6.95 = $13.90
2 x 911 Emergency Fee @$0.50 = $1.00
Subtotal: $41.90
14% Taxes: $ 5.87
Monthly Total: $47.77 ($23.89 apiece inclusive)
:razz: Cat

The reps kept telling me that there is no such plan under $20. And by the way, since the reps take notes of what they offer you, what happen if you call too many times? Actually I'm not 100% happy with my plan right now (even I already settled down) and wanna change it but all the notes they took in my account seem against me. (They told me that if the previous reps could only offer that mean plan, they could only offer the same. I'm so pissed off.) I just call and they said as I already accepted an offer, I've to settle down with it (gosh, I wish I could say something). I STILL BELIEVE THAT I DESERVE MORE, BUT WAT SHOULD I DO? I already accepted this plan:
$20 + SAF + 911
200 mins day time
evening/weekend starts @ 6pm
CID
VM (only for 1 yr)
Anyone have some idea, please? >:( I wish I could get txt, ld & VM for the rest of the contract

Right, appearantly, Rogers don't have a $15 plan. My agent actually threw in an extra $5 credit on each cell (total $10) to balance monthly total to $47.77 to remedy the situation.

You need leverage in power bargaining. You have 30 days/ 30-min usage to cancel your contract if anything goes wrong. You lose your leverage once you've signed, however, it's never too late to start building it.

* The agent I spoke with was from Consolidated Billing Retention; meaning special agent who looks after (larger) accounts with multiple services.
* Though my previous contract tied me down @$45, my last wireless charge was >$130.
* Tenure - Other than 9 yrs wireless services, I've been with Rogers Hi-Sp Internet since the Wave was born, and Rogers Cable since Jesus was born, amen!
* It is the agent's job to listen to my genuine concerns & tailor a plan to my needs based on my calling patterns. The best way to prove that I need VM, LD, Txt Msg, R2R, CID is that I acutally use them.
* Never ask for freebies because your next door neighbour has 'em with Rogers. Compare 'em with competitors pricing, not just general promos but special offers by so & so with detailed specifications. DO YOUR HOMEWORK.
* Know the differences between factual arguments & negotiations; and evidential complaints & whining.
* Timing - Call during the day to speak with people who can and will help you out.
* Be nice.

:) Cat

[bellboy26]

I love reading these plans and not being as jealous anymore. Not sure I could ever call and bug them so much though.

[Jay31]

* Be nice.

:) CatI think this last one's most important.

I'd also add...like bellboy26 said, don't come back on here and get jealous of other people's great plans - not everyone gets the same offers and there are good and bad reasons for that. Try to get something that works for you, not something that's necessarily better than the people who here, who may have other leverage that they haven't posted about. I notice the very best deals seem to go to people with multiple wireless plans....which makes sense.

I'll also add... perhaps try for a 1 year contract? For me, the difference between a 3 year contract and a 1 year contract was only 50 extra minutes per month.... which was ok with me.

forgiven - if you call to often or don't follow cat's last bit of advice, you can be flagged as a bad customer, in which case you'll have almost no hope of getting a great deal in the future. Careful not to push it too much... even the plan you gave above is better than most peoples.

[bellboy26]

Is the LG Tu-720 really that bad? I have it coming in the mail. I just use it as a phone only no Mp3 or video calling want something that will last 3 years. I'm torn between it and the k790a.

[levp]

here it goes, i got a new My5 plan 5 months ago.
The thing is that i end up paying tons!
25$ for the basic plan:
150 day min
50/1000 n/w
Unlimited incoming

then 10$ for My5+ 10$ option for CID,voicemail &125 text

i called and without much discussion he offered me 3 months free for the 10$ option, which i took.
I am sure i could do better is there any way to lower my plan and for longer than 3 months??

also, my phone is breaking down, basically all the buttons are breaking and since it was 'water damaged" they wont take it back even though its working perfectly!
is there any way i could go through that??

[Aznkid2000]

well just got off the phone and i think the lady is new or something but she won't offer me anything.......

I ask if its possible that she can add text messaging or something in for me for free but she tells me she can't

[bellboy26]

happened to me too :cool:

[Ix2L]

the magic phrase is "you want to cancel."

[bluebyul]

Is the LG Tu-720 really that bad? I have it coming in the mail. I just use it as a phone only no Mp3 or video calling want something that will last 3 years. I'm torn between it and the k790a.

well depends on the user...
i personally would not use lgs or samsungs.

my sony has proved that its durable especially for my uses, and well accidents.
but look up some reviews, there are people that are more qualified who can give you a better answer, that might cater to the type of person you are~
i think to ask here, its more for the cell plans than the phones anyway~^^

[TorontoEh]

Right, appearantly, Rogers don't have a $15 plan. My agent actually threw in an extra $5 credit on each cell (total $10) to balance monthly total to $47.77 to remedy the situation.

You need leverage in power bargaining. You have 30 days/ 30-min usage to cancel your contract if anything goes wrong. You lose your leverage once you've signed, however, it's never too late to start building it.

* The agent I spoke with was from Consolidated Billing Retention; meaning special agent who looks after (larger) accounts with multiple services.
* Though my previous contract tided me down @$45, my last wireless charge was >$130.
* Tenure - Other than 9 yrs wireless services, I've been with Rogers Hi-Sp Internet since the Wave was born, and Rogers Cable since Jesus was born, amen!
* It is the agent's job to listen to my genuine concerns & tailor a plan to my needs based on my calling patterns. The best way to prove that I need VM, LD, Txt Msg, R2R, CID is that I acutally use them.
* Never ask for freebies because your next door neighbour has 'em with Rogers. Compare 'em with competitors pricing, not just general promos but special offers by so & so with detailed specifications. DO YOUR HOMEWORK.
* Know the differences between factual arguments & negotiations; and evidential complaints & whining.
* Timing - Call during the day to speak with people who can and will help you out.
* Be nice.

:) Cat

is that even true for new customers the 30 day or 30 min usage?

[Jay31]

is that even true for new customers the 30 day or 30 min usage?Yes.

[bellboy26]

You need leverage in power bargaining. You have 30 days/ 30-min usage to cancel your contract if anything goes wrong. You lose your leverage once you've signed, however, it's never too late to start building it.
When you say lose your leverage, you meaning once the 30days/30mins is up? or when you agree to the contract initially?
Must be one of the better policies among the wireless companies.

[mjl]

make sure you check your first bill after the negotiation. I did not receive the full package. They needed to credit me $5.00 and after I called it was fixed.

[shoei]

i signed a 3 yr contract with them and im into 1 yr. can i call and cancel and hopefully they'll give me some additional things to keep me with them? i really need txt and unlmted evening/wkends.

[bellboy26]

i signed a 3 yr contract with them and im into 1 yr. can i call and cancel and hopefully they'll give me some additional things to keep me with them? i really need txt and unlmted evening/wkends.
No this isn't a NFL coaching job :razz: . You have to pay them to get out of your contract. Suppose you could ask them, anything you get would be them being nice though.

[shoei]

No this isn't a NFL coaching job :razz: . You have to pay them to get out of your contract. Suppose you could ask them, anything you get would be them being nice though.

wouldnt they rather keep a customer for 2 more yrs paying 50 bucks a month instead of charging them and letting them go because they wont give any freebies? :lol: ahhhh owell just thought i ask i'll stick with what i have.

[najibs]

wouldnt they rather keep a customer for 2 more yrs paying 50 bucks a month instead of charging them and letting them go because they wont give any freebies? :lol: ahhhh owell just thought i ask i'll stick with what i have.

It will cost you more to cancel. You have no bargaining power because you're ona contract. SUcks to be you :twisted:

[Jay31]

It will cost you more to cancel. You have no bargaining power because you're ona contract. SUcks to be you :twisted:That's not true... many people on contracts who are unhappy have been able to get better deals. He's right...they'd rather keep him as a customer(signed up for another 3 years of course) than take his cancellation fee.

Granted, you don't have as much leverage when you're tied to a contract, but if you're unhappy... I'd say, go ahead, and call retentions(#611 and say "cancel my phone") once or twice to see what they'll offer. Just don't get pushy...always remember if you complain too much, you can be labelled a bad customer and will never get more deals....but do all means give it a try or two.

[shoei]

That's not true... many people on contracts who are unhappy have been able to get better deals. He's right...they'd rather keep him as a customer(signed up for another 3 years of course) than take his cancellation fee.

Granted, you don't have as much leverage when you're tied to a contract, but if you're unhappy... I'd say, go ahead, and call retentions(#611 and say "cancel my phone") once or twice to see what they'll offer. Just don't get pushy...always remember if you complain too much, you can be labelled a bad customer and will never get more deals....but do all means give it a try or two.

thanks dude, i'll think about it :D

[TorontoEh]

Ok guys, so lets say you just signed up for rogers 3 years, myrep told me i have 15 days or 30 min service before i can cancel.....has anyone of you called within the 15 days or 30 mins used to call and cancel and get a deal from retention? I highly doubt it.

I'll try and report back :|

[bobb]

Hey guys I'm new to these boards and I'm seeking advice....

A few days ago i went to the source to check out the phones and the guy over there told me that the LG Shine is on special for 25$ + a 50$ deposit if u get a 3 year contract . So I checked it out and i was about to get it and my deal was:

- 150 weekday minutes
- Unlimited weeknights and weekends
- Free incoming calls

For 30$ a month + 6.75$ i think it was for the caller ID

Then when i got to the cash, he said he made a mistake and that the LG Shine was only 25$ if you add the vision plan which he said would be around 40$ extra a month..so of course i didn't want the vision plan and i said screw it because with the deposit it would've came up to 192$ just for the phone.

So I'm wondering if there's a way to get it for cheaper? or do you think they'll make another deal for it soon?

Thanks in advance

[Alvito]

Ok guys, so lets say you just signed up for rogers 3 years, myrep told me i have 15 days or 30 min service before i can cancel.....has anyone of you called within the 15 days or 30 mins used to call and cancel and get a deal from retention? I highly doubt it.

I'll try and report back :|

i was told i have 30 days to cancel, if i'm not satisfied, but i couldnt use more than xx minutes on the new phone.

[babs00]

I can report that from my own experience. When returning, you get to Sales Return Dept and not Customers Retentions. These guys will still try to retain you by may be suggesting you other options or possibly giving you some freebies but still in no way compare to retentions. You still though gain to some extent than having nothing.

Ok guys, so lets say you just signed up for rogers 3 years, myrep told me i have 15 days or 30 min service before i can cancel.....has anyone of you called within the 15 days or 30 mins used to call and cancel and get a deal from retention? I highly doubt it.

I'll try and report back :|

[bubble.tea]

Hey guys I'm new to these boards....

Velkommen!!!

[harry420]

Few months ago i called in retention department and they offered me corporate plan.

250 mins any time
caller id and call display
free eve and weekends after 6
free rogers to rogers...

i was told that it would cost me around 24 bucks everything included.

However, i been getting bill around 11 bucks.. most likely rep made a mistake. I was just wondering if they can back charge me :confused: Should i call them up and tell them to correct their mistake?

[Goldenkitten]

here it goes, i got a new My5 plan 5 months ago.
The thing is that i end up paying tons!
25$ for the basic plan:
150 day min
50/1000 n/w
Unlimited incoming
then 10$ for My5+ 10$ option for CID,voicemail &125 text
i called and without much discussion he offered me 3 months free for the 10$ option, which i took.
I am sure i could do better is there any way to lower my plan and for longer than 3 months??
also, my phone is breaking down, basically all the buttons are breaking and since it was 'water damaged" they wont take it back even though its working perfectly!
is there any way i could go through that??

I feel sorry for you about your cell. 'Water damage' is usually excluded from the manufacturer's warranty. Forget about freebies for now. You don't have much leverage 5 month into your contract with a damaged cell, after they have given you 3-month freebies. You may upgrade your cell 12 months into the contract (w/ a high cell price though) & renegotiate terms & conditions of a new contract.

Your Leverage:
If you don't have a cell, you won't need a plan with Rogers. Therefore, Rogers would have to either (a) accept your Early Cancellation fee of $200 & lose you forever to Telus or sth for a $0 cell plan, (b) fix your cell for you or (c) offer a good replacement cell price for you.

I had my cell repaired four times while Rogers claimed that there's nothing wrong with it. They ended up giving me a new cell because they're tired of my complaints of occasional malfunctions. I suggest you to talk to Rogers nicely, & see if they would work out sth for you. You may also consider purchasing another cell off market if Rogers charges you an arm & a leg.

When you say lose your leverage, you meaning once the 30days/30mins is up? or when you agree to the contract initially?
Must be one of the better policies among the wireless companies.

I meant when you signed, but...

Though Rogers won't give you more because you agreed to the verbal contract, signed, sealed & delivered, you still have the right to cancel & get a full refund within 30 days/30 mins "if you are not 100% satisfied". What if you bargain for a better deal with Telus using your Rogers' contract as a leverage. What would Rogers say? Hmmm... I don't know. It's all BUSINESS!

:idea: Cat

[method76]

Im new to this. I tried this morning. I called and said I wanted to cancel my phone. I went all the way to actually cancelling. I got nothing. Ive been on contract for 3 yrs...and it ended last year (Sept 06). So, im month to month. I said im canceling for Telus insider deal that was advertised in the Toronto Star on Saturday. But they said it was only available in Vancouver(???). Anyways, I had no transfer or anything, this guy just cancelled right away. I was nice and didnt argue a bit. Now I called back to say I changed my mind. What should I do? try again? is this on my record? How do u guys do it? this is my second time calling and they wont move.

current plan
250 min
after 6pm, weekends
VM, CID, 3way
$46.22 total

[hackex]

Im new to this. I tried this morning. I called and said I wanted to cancel my phone. I went all the way to actually cancelling. I got nothing. Ive been on contract for 3 yrs...and it ended last year (Sept 06). So, im month to month. I said im canceling for Telus insider deal that was advertised in the Toronto Star on Saturday. But they said it was only available in Vancouver(???). Anyways, I had no transfer or anything, this guy just cancelled right away. I was nice and didnt argue a bit. Now I called back to say I changed my mind. What should I do? try again? is this on my record? How do u guys do it? this is my second time calling and they wont move.

current plan
250 min
after 6pm, weekends
VM, CID, 3way
$46.22 total


not sure if it's going to be left on your record, but you should be able to quite easily get the standard retention plan, which is basically what you have but for $20/$25. try calling back and tell them what you want and for how much and they'll try to get it to you, but this time call retentions straight. no point in talking to regular customer service as you can see already...

[shoei]

Im new to this. I tried this morning. I called and said I wanted to cancel my phone. I went all the way to actually cancelling. I got nothing. Ive been on contract for 3 yrs...and it ended last year (Sept 06). So, im month to month. I said im canceling for Telus insider deal that was advertised in the Toronto Star on Saturday. But they said it was only available in Vancouver(???). Anyways, I had no transfer or anything, this guy just cancelled right away. I was nice and didnt argue a bit. Now I called back to say I changed my mind. What should I do? try again? is this on my record? How do u guys do it? this is my second time calling and they wont move.

current plan
250 min
after 6pm, weekends
VM, CID, 3way
$46.22 total

i dont wanna try no more lol

[bellboy26]

they might require a new contract to get the better deal...just a thought

[forgiven]

Im new to this. I tried this morning. I called and said I wanted to cancel my phone. I went all the way to actually cancelling. I got nothing. Ive been on contract for 3 yrs...and it ended last year (Sept 06). So, im month to month. I said im canceling for Telus insider deal that was advertised in the Toronto Star on Saturday. But they said it was only available in Vancouver(???). Anyways, I had no transfer or anything, this guy just cancelled right away. I was nice and didnt argue a bit. Now I called back to say I changed my mind. What should I do? try again? is this on my record? How do u guys do it? this is my second time calling and they wont move.

current plan
250 min
after 6pm, weekends
VM, CID, 3way
$46.22 total

U shouldn't have cancelled it right away. Shoud negotiate to work it out.

[st7860]

instead of wading through useless phone numbers, you're supposed to call that department DIRECTLY: 1-888-936-7283

[mydssbin]

I am on the Fido month to month plan. Can someone confirm that if I cancel my month to month plan and port my # to speakout, Fido will send me the remaining money on the month to month plan back?

Thanks

[Jay31]

Im new to this. I tried this morning. I called and said I wanted to cancel my phone. I went all the way to actually cancelling. I got nothing. Ive been on contract for 3 yrs...and it ended last year (Sept 06). So, im month to month. I said im canceling for Telus insider deal that was advertised in the Toronto Star on Saturday. But they said it was only available in Vancouver(???). Anyways, I had no transfer or anything, this guy just cancelled right away. I was nice and didnt argue a bit. Now I called back to say I changed my mind. What should I do? try again? is this on my record? How do u guys do it? this is my second time calling and they wont move.

current plan
250 min
after 6pm, weekends
VM, CID, 3way
$46.22 totalUgh....first off, if you're going to call in and you don't actually intend to cancel, then don't cancel!! Once you're on the line with customer relations (the number is above), just say you're considering cancelling...or intend to cancel but want to see what better deals Rogers might have. Don't sound like you just want to cancel your phone, because they will cancel it! If they you tell them to cancel your account, in most cases, they will not offer you anything more and do as you command. If you say you're thinking about it...but want to know what better plans Rogers has, you'll likely get some offers.

My advice to you... is to wait a few weeks... and call retentions again saying you're thinking of cancelling and are wondering what better offers Rogers has. I almost guarantee your previous cancel attempt was put on your record, so you'll want to be careful that you don't try this a lot, or they'll get onto you.

And if they call your bluff saying you'll cancel... then just say you want some time to think it over.

[manho]

Still has 11 months of contract left, here's the offer:

$25 + 911 + system access + tax

250 WD
Unlim WEnd + 6pm WNight
100 CDN LD
R2R
125 Outgoing msg
CID
3 year contract

the only reason i didn't take it was becuz i'm a heavy txt msg user, and i needed more than that. I was offered Unlim txt msg for another $6. And won't budge about free phones or the $35 admin fee with phone.

I don't think this isn't so bad for someone who still has a contract.

[Goldenkitten]

Im new to this. I tried this morning. I called and said I wanted to cancel my phone. I went all the way to actually cancelling. I got nothing. Ive been on contract for 3 yrs...and it ended last year (Sept 06). So, im month to month. I said im canceling for Telus insider deal that was advertised in the Toronto Star on Saturday. But they said it was only available in Vancouver(???). Anyways, I had no transfer or anything, this guy just cancelled right away. I was nice and didnt argue a bit. Now I called back to say I changed my mind. What should I do? try again? is this on my record? How do u guys do it? this is my second time calling and they wont move.
current plan
250 min
after 6pm, weekends
VM, CID, 3way
$46.22 total

The only difference between old & new plans is to retain your existing cell number. If you don't mind to change your cell number, you are in a position for a better deal. If you are in GTA, here's a deal for you:

Rogers Wireless, PACIFIC MALL, Unit E67, Kennedy & Steeles
http://www.pacificmalltoronto.com/directory.html

2 SONY W580i @$0
$20/cell+$6.95(SAF)+$0.5(911)+Tax
$50 deposit/cell+Tax=$114(upfront); 2x$50=$100 credit on bill
$35 Activation Charge; $35 credit on bill
* 150 min
* 1000 wknd & evng starts @6PM
* Unlimited Network Calling
* Call Waiting & 3-way
* 3 months unlimited local calling
* 3 months unlimited txt msg
* 200 wkday & unlimited Between-us Calling
* 1000 Cdn Long Distance between-us

2 LG Shines @$0
Same as above + $5/cell Vision Mobile Plan=$25+
- only Shine & Razr2 have this instant visual feature.

Hurry, sales end @8 tonight, 31-Dec-2007.

:razz: Cat

[manho]

Question.

For all these plans that you guys mentioned. Are there any contracts involved?

[Jay31]

The only difference between old & new plans is to retain your existing cell number. If you don't mind to change your cell number, you are in a position for a better deal. If you are in GTA, here's a deal for you:

Rogers Wireless, PACIFIC MALL, Unit E67, Kennedy & Steeles
http://www.pacificmalltoronto.com/directory.html

2 SONY W580i @$0
$20/cell+$6.95(SAF)+$0.5(911)+Tax
$50 deposit/cell+Tax=$114(upfront); 2x$50=$100 credit on bill
$35 Activation Charge; $35 credit on bill
* 150 min
* 1000 wknd & evng starts @6PM
* Unlimited Network Calling
* Call Waiting & 3-way
* 3 months unlimited local calling
* 3 months unlimited txt msg
* 200 wkday & unlimited Between-us Calling
* 1000 Cdn Long Distance between-us

2 LG Shines @$0
Same as above + $5/cell Vision Mobile Plan=$25+
- only Shine & Razr2 has this instant visual feature.

Hurry, sales end @8 tonight, 31-Dec-2007.

:razz: CatYou mean doing a cancel and reactivate? Wireless companies hate that... plus, he would lose all of his built up tenure...and require a new number, which is a huge pain in the ass for most people. I'm sure he could still get a good deal if he just called up and handled it properly.

manho, you'll have to sign up for at least a 1 year contract for any of the plans retentions offer...most people seem to sign to 3 year deals. The whole idea is that they're offering you a good plan and in return you stay with Rogers on a new contract.....nothing in life is for free.

[najibs]

Well, I called in, and got more or less what I wanted.

My previous plan:
700 daytime, unlimited eve & wkd (6pm) $50
vm, cid & 1000 text $12
saf ($6.95) & 911 ($0.50)
=$79

The one I just got:
250 daytime, unlimited eve & wkd (6pm)
Unlimited Rogers 2 Rogers
CID
VM
$26 + (911 & SAF)

Best of all, since I'm not on a contract I did NOT have to renew it!

[bobb]

is a contract basically a plan? like a 3 year plan for example?

[shoei]

is a contract basically a plan? like a 3 year plan for example?

yeah you stay with them for 3 yrs and if you cancel then theres a cancellation fee.

[najibs]

is a contract basically a plan? like a 3 year plan for example?

A contract just means you're locked into rogers for a period of time. In most cases 2 or 3 years.

If you cancel the contract you have to pay a cancellation fee. Something around $400.

[bubble.tea]

Well, I called in, and got more or less what I wanted.

My previous plan:
700 daytime, unlimited eve & wkd (6pm) $50
vm, cid & 1000 text $12
saf ($6.95) & 911 ($0.50)
=$79

The one I just got:
250 daytime, unlimited eve & wkd (6pm)
Unlimited Rogers 2 Rogers
CID
VM
$26 + (911 & SAF)

Best of all, since I'm not on a contract I did NOT have to renew it!

Why in Heaven's Sake were you on a phat $79 plan, and downgraded to a $26 one?...I hope you weren't on that one for very long when you never needed to be on it?

[DVST8]

Any of you think it's worth a shot to try and get a plan tonight seeing how it's NYE and all?

[ares_toronto]

Any of you think it's worth a shot to try and get a plan tonight seeing how it's NYE and all?

I did that starting with a cheerful HNY!

Not sure if there is any help tho, trying to score a LG shine for free but only got offerred $50.00 no activation charge, plus I will not get the 2G memo promotion (Be aware that today is the last day for Rogers Free Memo Promo)

[commerce guy]

I had a family plan for $35 before. 100 weekdays, 1000 weekends. The contract ends in February. I wanted to split my account to two. Since I don't use much and my wife uses somewhat more than I do, I called in, told them the situation and here's what I get:

My plan:
40 mins emergency plan
Call display
$12.45 + tax

My wife's plan:
250 mins daytime
unlimited after 6 and weekends
call display
unlimited text messaging
Rogers to Rogers
$20 +saf+911+ tax

Not bad!!! Since we don't need voice mail or long distance, it doesn't matter if I don't have these things!

I also created a new account for my son since he has pay as you go
He gets exactly the same plan as my wife does and with 3 months unlimited call, text messaging, video messaging, free W810i (He likes it so much) and first month fee waived!

I'm so satisfied with the plans that we have right now!

Thanks RFD!!! You helped me a lot!!!

[shoei]

whats the best time to call? afternoon or evenings?

[Goldenkitten]

You mean doing a cancel and reactivate? Wireless companies hate that... plus, he would lose all of his built up tenure...and require a new number, which is a huge pain in the ass for most people. I'm sure he could still get a good deal if he just called up and handled it properly.
manho, you'll have to sign up for at least a 1 year contract for any of the plans retentions offer...most people seem to sign to 3 year deals. The whole idea is that they're offering you a good plan and in return you stay with Rogers on a new contract.....nothing in life is for free.

All these $0 cell deals & freebies are gimmicks to lure customers into another contractual situation. The $ is in your pocket; you decide whether the deal is mutually beneficial.

Is it that bad to lose 3-yr tenure & start anew? Guess it depends on how good the deal you get.

In my own experience, I changed my cell number years ago for personal reasons (nothing financial). The hassle was a 10-minute process + informing my friends. Hmmm... not so sure though if the wireless companies 'hated' me 'cause I needed to block out unwanted calls.

I'm not quite clear if method76 has cancelled his wireless services or if he could reconnect 'em a few wks after cancellation. What's done is done. Is it worth it to continue soliciting, it's personal call. Either old/new contract, I'm sure Rogers won't like to lose another valuable customer. It's all quantifiable in a business world: $$$...

:razz: Cat

[method76]

All these $0 cell deals & freebies are gimmicks to lure customers into another contractual situation. The $ is in your pocket; you decide whether the deal is mutually beneficial.

Is it that bad to lose 3-yr tenure & start anew? Guess it depends on how good the deal you get.

In my own experience, I changed my cell number years ago for personal reasons (nothing financial). The hassle was a 10-minute process + informing my friends. Hmmm... not so sure though if the wireless companies 'hated' me 'cause I needed to block out unwanted calls.

I'm not quite clear if method76 has cancelled his wireless services or if he could reconnect 'em a few wks after cancellation. What's done is done. Is it worth it to continue soliciting, it's personal call. Either old/new contract, I'm sure Rogers won't like to lose another valuable customer. It's all quantifiable in a business world: $$$...

:razz: Cat


Ugh....first off, if you're going to call in and you don't actually intend to cancel, then don't cancel!! Once you're on the line with customer relations (the number is above), just say you're considering cancelling...or intend to cancel but want to see what better deals Rogers might have. Don't sound like you just want to cancel your phone, because they will cancel it! If they you tell them to cancel your account, in most cases, they will not offer you anything more and do as you command. If you say you're thinking about it...but want to know what better plans Rogers has, you'll likely get some offers.

My advice to you... is to wait a few weeks... and call retentions again saying you're thinking of cancelling and are wondering what better offers Rogers has. I almost guarantee your previous cancel attempt was put on your record, so you'll want to be careful that you don't try this a lot, or they'll get onto you.

And if they call your bluff saying you'll cancel... then just say you want some time to think it over.

I have not cancelled. I called back and told them I changed my mind. I may try again but not for a while. I guess the mistake I did make was dialing *611 instead of the number provided earlier. I'll try that number in the future. Thanks for the advice, I won't try again for a while.

The funny thing I guess I'm one of the few who actually likes rogers and is willing to stay with them. I been with them for soo long, but I have no tenure since I changed my number with a new contract every time a contract is finished (always tried to get a better deal).

[bellboy26]

Not sure if there is any help tho, trying to score a LG shine for free but only got offerred $50.00 no activation charge, plus I will not get the 2G memo promotion (Be aware that today is the last day for Rogers Free Memo Promo)
same offer I recieved

[bobb]

So there are ways to get the LG Shine for cheaper?

Because when i went it was 145$ + a 50$ deposit....it was only 25$ if u got a 3 year plan PLUS the vision plan which the guy informed me would be an extra 40$ a month..so I decided to wait and see if they'll make any sales on it soon....

[Jay31]

All these $0 cell deals & freebies are gimmicks to lure customers into another contractual situation. The $ is in your pocket; you decide whether the deal is mutually beneficial.

Is it that bad to lose 3-yr tenure & start anew? Guess it depends on how good the deal you get.

In my own experience, I changed my cell number years ago for personal reasons (nothing financial). The hassle was a 10-minute process + informing my friends. Hmmm... not so sure though if the wireless companies 'hated' me 'cause I needed to block out unwanted calls.

I'm not quite clear if method76 has cancelled his wireless services or if he could reconnect 'em a few wks after cancellation. What's done is done. Is it worth it to continue soliciting, it's personal call. Either old/new contract, I'm sure Rogers won't like to lose another valuable customer. It's all quantifiable in a business world: $$$...

:razz: CatChanging your wireless number, and cancelling/resigning are two very different things, with different costs for Rogers. Changing your number costs Rogers very little...and they don't mind doing it for a small fee. Cancelling and resigning will cost them a lot more admin-wise, as they have to remove and old account, setup a new one, and they make very little money on new customers who take free phones and other incentives - perhaps not turning a profit for a year or more. They'd much rather try to keep you happy as a current customer, who has already payed down your expenses and is pure profit for them, then have a new customer to deal with.

For the customer as well, when you "flip" as it's called, you'll lose all of your tenure, so if you want to get a retentions plan in the future, you'll likely have to wait longer before they care about keeping you.

method76, I think most of us actually like Rogers... their service has been very good in my experience and I wouldn't go with a non-GSM carrier if you travel much. That said, they have the worst price plans compared to the other carriers - particularly if you have access to a Bell or Telus Corporate plan. Thus, I see nothing wrong with trying to get the most competitive plan possible from Rogers, when you could probably get something even better from the competition. Good Luck in the future!

Also...if you do dial #611, just be sure to say "cancel my phone" to the automated menu... you'll be asked if you want to cancel your phone, say yes... a voice will say you're being transferred Rogers Customer Relations...and that if you don't intend to cancel, hang up and dial regular customer service...ignore this. When you finally get a live body, just tell them you're *considering* cancelling, because you've seen better deals with other carriers (give an example if possible) or are just unhappy with the service, but want to know what else Rogers has to offer.... then, begin discussing your personal needs as a customer. If the person doesn't offer anything, tell them you'll think it over.... wait a day or two and try again....

[bellboy26]

So there are ways to get the LG Shine for cheaper?

Because when i went it was 145$ + a 50$ deposit....it was only 25$ if u got a 3 year plan PLUS the vision plan which the guy informed me would be an extra 40$ a month..so I decided to wait and see if they'll make any sales on it soon....
It's still fairly new, I'd wait if you can.

[Roachx]

I am trying to cut down all my monthly expenses. Is it possible to negotiate a package deal with rogers (tv, internet and wireless).

A co-worker of mine has a friend who works at bell that will try and get me a packaged offer from them, but since i am already with rogers and i prefer cable internet to DSL i wonder if there is anyone i can call at rogers to try and match or better the deal. Or do i have to deal with each service separately?

[Goldenkitten]

So there are ways to get the LG Shine for cheaper?

Because when i went it was 145$ + a 50$ deposit....it was only 25$ if u got a 3 year plan PLUS the vision plan which the guy informed me would be an extra 40$ a month..so I decided to wait and see if they'll make any sales on it soon....

Sorry Folks. I made a mistake posting that flyer based on my poor translation skills. I think it says the 2nd one @$0 when you buy the 1st LG Shine.

Thank you Jay31 for the explanation. Guess the reason I got good offers from Retention is because of my tenure. I did bargain for the freebies & the monthly amount, but I got offered the 2 LG Shines: 1st@$45+2nd@$0 (no activation charge) immediately w/o bargaining.

The instant Video Calling feature is cool, but I couldn't decide if I should pay extra $ to show my ugly face.

:| Cat

[bobb]

Sorry Folks. I made a mistake posting that flyer based on my poor translation skills. I think it says the 2nd one @$0 when you buy the 1st LG Shine.

Thank you Jay31 for the explanation. Guess the reason I got good offers from Retention is because of my tenure. I did bargain for the freebies & the monthly amount, but I got offered the 2 LG Shines: 1st@$45+2nd@$0 (no activation charge) immediately w/o bargaining.

The instant Video Calling feature is cool, but I couldn't decide if I should pay extra $ to show my ugly face.

:| Cat


oh ok, but to get the 1st one at 45$ did u have to purchase the vision plan as well?

[Goldenkitten]

oh ok, but to get the 1st one at 45$ did u have to purchase the vision plan as well?

No, as I posted earlier:

Monthly Plan for 2 cells:
* 250 daytime minutes per cell
* Unlimited wknds & evenings (6PM)
* Unlimited Rogers-to-Rogers
* 100 Cdn Long Distance minutes
* 1000 outgoing txt msgs
* Voice Mail (1 cell only)
* Call Displays
Total: $30.00 – 10%(3-service discount)+SAF+911+tax
($15 apiece)

Calculation:
2-cell Monthly Plan: $30-10% = $27.00 ($13.5 apiece after discount)
2 x System Access Fee @$6.95 = $13.90
2 x 911 Emergency Fee @$0.50 = $1.00
Subtotal: $41.90
14% Taxes: $ 5.87
Monthly Total: $47.77 ($23.89 apiece inclusive)
:razz: Cat

:razz: Cat

[silvermist99]

I called in and got (from the bundle people):

250 day time mins
175 txt(or maybe she means 125??)
6pm unlimited evening/weekends.
vm, caller id
unlimited R2R

$20 + saf/911/tax = $31 something a month.

+ HTC touch for $150.00 I had to repeat myself 40 times that I wanted the touch for its pda function and don't need a data plan, and if I do I'll pay for it per use. The rep finally gave in and let me take the touch without data plan.

http://www.telusmobility.com/on/plans/pcs/insider_plan.shtml I used this plan to argue and said I was considering telus.

[forgiven]

I called in and got (from the bundle people):

250 day time mins
175 txt(or maybe she means 125??)
6pm unlimited evening/weekends.
vm, caller id
unlimited R2R

$20 + saf/911/tax = $31 something a month.

+ HTC touch for $150.00 I had to repeat myself 40 times that I wanted the touch for its pda function and don't need a data plan, and if I do I'll pay for it per use. The rep finally gave in and let me take the touch without data plan.

http://www.telusmobility.com/on/plans/pcs/insider_plan.shtml I used this plan to argue and said I was considering telus.

so you actually called bundle department instead of retention????? Are you in a contract? It's an awesome deal compared to mine (same price but -50 mins, no txt, , no R2R, vm only 1 yr) >:( Do u remember the name of the rep you spoke to?

[silvermist99]

so you actually called bundle department instead of retention????? Are you in a contract? It's an awesome deal compared to mine (same price but -50 mins, no txt, , no R2R, vm only 1 yr) >:( Do u remember the name of the rep you spoke to?
This is my mom's line(I am just taking the phone, I just want the htc touch, we're under corp plan and alll corp HUP offered me was $199+35 admin fee.. too much) shes been with rogers since 2000-2001(? when first gsm came out) (no contract) and her old plan was the same price (about $30 a month after everything) without any features and very limited airtime.

I called the # listed on the first post, retention refused to talk to me & transfered me right away because they say I have cable services with them also.

I got to the bundle rep and I said I am considering cancelling this line and switching to telus because htey have this plan xxxx, and I am wondering if you can match it. Then she said "hold on let me see what we can do".. holded and she came back with "I checked for you, this is what we currently have that I can offer you"

The rep seems sort of confused also, first she told me 250mins with unlimited e/w, vm. for 20+saf,911 & taxes. Then I said ok and asked can I have caller ID, she said ok, then I asked what about text message? she said "ok it comes with 175 out going & unlimited incoming" Then I asked "does it have features like R2R?" then she comes back wtih "yes it is unlimited network calling"

.. I forgot to ask about incoming calls and memory card on the touch argh. can I call back & ask a regular CSR for this info? my plan does not get changed till Jan 25 2008. can I call them back & clarify/negotiate more?

sry I don't remember the rep's name.

[bobb]

between the LG Shine and HTC Touch..which would u guys recommend the most?

[Jay31]

Sorry Folks. I made a mistake posting that flyer based on my poor translation skills. I think it says the 2nd one @$0 when you buy the 1st LG Shine.

Thank you Jay31 for the explanation. Guess the reason I got good offers from Retention is because of my tenure. I did bargain for the freebies & the monthly amount, but I got offered the 2 LG Shines: 1st@$45+2nd@$0 (no activation charge) immediately w/o bargaining.

The instant Video Calling feature is cool, but I couldn't decide if I should pay extra $ to show my ugly face.

:| CatI think you may have also gotten a good deal because you have 2 plans with them... I notice the people that get the very best deals seem to have more than one line with Rogers...which makes sense.

I think it's important that people not feel bad because they didn't get as good of deal as other people on this forum - feel good that you saved some money and now have a better plan...who cares what other people have. In some ways, I think it's a bad idea that everyone posts the plan they received here.. on the other hand, it's good to know what you can potentially get. What you don't usually here is why people got the plan they received, and in some cases, I think the customers don't even know why exactly...sometimes it's plain luck with the rep....but it seems like number of lines, tenure, payment history, amount of revenue generated, contract situation, etc. play some role in how willing they are to deal.

silvermist99, it sounds like you were given quite a bit... plans with unlimited incoming almost always costs more than $20/month...usually at least $25 or $30 before fees. You can always call back and try for more, but I'd be surprised if you were given much more.... be careful, if they feel you're just trying to milk them, you can be flagged as a bad customer. There were a few posters in this thread that got greedy, had their accounts flagged, and are now S-O-L for getting deals.

[shoei]

called in, heres what i got :(

$25/mnth
250 day time
unlmted evening/wkends start @ 6pm
free call id

wanted text but he said he couldnt include that and i didnt wanna ***** about it. sigh owell alteast i save like 10 bucks a month i guess.

[bellboy26]

called in, heres what i got :(

$25/mnth
250 day time
unlmted evening/wkends start @ 6pm
free call id

wanted text but he said he couldnt include that and i didnt wanna ***** about it. sigh owell alteast i save like 10 bucks a month i guess.
not bad, better than you can get off the street :)

[shoei]

not bad, better than you can get off the street :)

but i need free texttttttttt lol

[najibs]

called in, heres what i got :(

$25/mnth
250 day time
unlmted evening/wkends start @ 6pm
free call id

wanted text but he said he couldnt include that and i didnt wanna ***** about it. sigh owell alteast i save like 10 bucks a month i guess.

I got the same thing, but also unlimited Rogers 2 Rogers.

not bad, better than you can get off the street :)

True. But it's a matter of negotiation power.

but i need free texttttttttt lol

That's the one thing I was unable to get from the CSR I spoke to. SHe jsut wouldn't budge on free text messaging. Oh well. I don't text THAT much.

[Stalker]

This is a package that I just scored to switch from Bell to add a new cell phone to an existing account ( cable & internet ) for my parents:

$20 + saf&911 + taxes on a 2 YR contract:

200 anytime minutes
Ul wd/wkend starting from 8pm
CID/CW/Conferrence call
UL R2R
Free first 3 months of local calling
Free first month to compensate 30 days notice cancellation with Bell. AND
**drum roll please **
A Free LG SHINE

I started to call on Jan 2nd, and the first time I was lucky enough to talk to a guy who were willing to talk about a package similar to this ( free w580i, 1000 minutes for wd/weekend on a 3 year contract ), but the call just got dropped right in the middle of it. And I called back like 5 times after, none of the reps were even willing to talk about a package as I do not have a wireless service with them.

I guess I got lucky this morning, caught some lady in good mood and as you can see, even scored a free LG SHINE. I had an option to either sign a 3 YR contract to get UL wd/wkend to start from 6pm, OR make it into a $25/month plan to have that. But for my parents who pretty much just turn on the cell phone only when they try to reach someone, the plan is more then enough.

[shoei]

This is a package that I just scored to switch from Bell to add a new cell phone to an existing account ( cable & internet ) for my parents:

$20 + saf&911 + taxes on a 2 YR contract:

200 anytime minutes
Ul wd/wkend starting from 8pm
CID/CW/Conferrence call
UL R2R
Free first 3 months of local calling
Free first month to compensate 30 days notice cancellation with Bell. AND
**drum roll please **
A Free LG SHINE

I started to call on Jan 2nd, and the first time I was lucky enough to talk to a guy who were willing to talk about a package similar to this ( free w580i, 1000 minutes for wd/weekend on a 3 year contract ), but the call just got dropped right in the middle of it. And I called back like 5 times after, none of the reps were even willing to talk about a package as I do not have a wireless service with them.

I guess I got lucky this morning, caught some lady in good mood and as you can see, even scored a free LG SHINE. I had an option to either sign a 3 YR contract to get UL wd/wkend to start from 6pm, OR make it into a $25/month plan to have that. But for my parents who pretty much just turn on the cell phone only when they try to reach someone, the plan is more then enough.

man..your lucky getting such nice representatives lol

[J_u_n_i_o_r_3]

Upgraded contract
same plan

free caller id, rogers to rogers, 5 dollar of free incoming
250 day time minute
after 6 free
4 months unlimited
w580i trying get it for free but ended up 85 no big sale
the plan is 30 +6.95+.50+13%tax

had to get a new phone since phone droped in water

but my contract only extended by year n half so not that bad

[Stalker]

man..your lucky getting such nice representatives lol

I know. And every minute of this call, I was just praying that the line wouldn't get dropped!! :)

It is a shame though that my parents won't even use any other features of this phone other then dialing calls using the numbered key pad :(

[forgiven]

I just received my bills, it reads $400 PENALTY+ tax for downgrade term service. WAT? I did NOT cancel the contract, but luckily the first rep I spoke to remove it immediately. She was nice, so I grabbed the chance to ask for some addition features for my phone :D Now I got

$20/month + SAF + 911 + tax
200 daytime
evening/weekend @ 6pm
vm, cid
125 txt
(including a $10 package which is credited to my account) :cheesygri

Tryna score R2R & LD but failed :( but I'm gonna call back someday, absolutely. Last year I called 5 times within 1 week but now I learn my lessons: you can't get all at once but 1 by 1 at a time ;) Now I'm satisfied now

[Zayxic]

grrr... just got off the phone with "Ray" (if I heard right) from retentions. He just wouldn't budge and give me unlimited txting for free. :(

My plan since renewing in Sept'07 is:

250 mins daytime
unlimited after 6 and weekends
cd and vm
Rogers to Rogers
$20 +saf+911+ tax

Guess I'll try calling in a few days.. really want that free SMS :lol:

[Vickel]

grrr... just got off the phone with "Ray" (if I heard right) from retentions. He just wouldn't budge and give me unlimited txting for free. :(

My plan since renewing in Sept'07 is:

250 mins daytime
unlimited after 6 and weekends
cd and vm
Rogers to Rogers
$20 +saf+911+ tax

Guess I'll try calling in a few days.. really want that free SMS :lol:

probably cant get unlimited texting or free but most likely you can get 125

[badass]

Cell#1

250 + 25 bonus = 275 minutes
100 Long distance
Caller ID
Unlimited incoming
Unlimited EVE/Wknd after 8pm
Call forwarding $3

Total $20+3=$23 plus $7.45 plus tax and $99 for Blackberry Pearl


Cell#2

275 minutes
100 long distance
Caller ID
Unlimited incoming
Unlimted Eve/Wkn
Unlimted email $15 of upto 10 accounts

Total $20+$15=$35 plus $7.45 plus tax and free Blackberry Pearl

One thing that amazes me is the cancellation fee of $400 used to be $200 if I remember correctly.

Cheers

[TT333]

My new plan

After probably 5 calls to retentions, spread out over a few weeks, I have....

- 250 Weekday Minutes
- UNLIMITED INCOMING MINUTES
- Unlimited EW @ 6pm
- Call ID
- 2500 Text Messages (Woohoo! what I was going for!)

All of this for........
$25 + SAF + 911 + Tax

and an HTC Touch for $150

For the record, I've only been with Rogers since August '07.

:razz:

[shoei]

My new plan

After probably 5 calls to retentions, spread out over a few weeks, I have....

- 250 Weekday Minutes
- UNLIMITED INCOMING MINUTES
- Unlimited EW @ 6pm
- Call ID
- 2500 Text Messages (Woohoo! what I was going for!)

All of this for........
$25 + SAF + 911 + Tax

and an HTC Touch for $150

For the record, I've only been with Rogers since August '07.

:razz:

wow u called them 5 times? what da hell you say to them each time. I wanna call back for ATLEAST 125 txt msg. wouldnt mind getting the unlmted incoming aswell.

[o0oabeo0o]

hey
i just joined rfd and was wandering around the site and found this thread.
i've been using rogers since 2002 and my family has 4 phones in total which costs us about 3~400 bucks a month.
i'm not really sure what to ask for. can anyone gimme a rough idea of what i could get if i call?

thanks,

[Vickel]

hey
i just joined rfd and was wandering around the site and found this thread.
i've been using rogers since 2002 and my family has 4 phones in total which costs us about 3~400 bucks a month.
i'm not really sure what to ask for. can anyone gimme a rough idea of what i could get if i call?

thanks,

the first post has most if not all the information you need

[Jackyc]

This is what I got

200 + 150 bonus mins
100 ld
call display
unlimited incoming
unlimited evenings and weekends after 6pm
my5
3 mths free incoming/outcoming/sms/video messaging


All for $41
What do you guys think?
Is MY5 only for rogers?
or is it for others like fido and bell as well

[kcorscadden]

This is what I got

200 + 150 bonus mins
100 ld
call display
unlimited incoming
unlimited evenings and weekends after 6pm
my5
3 mths free incoming/outcoming/sms/video messaging


All for $41
What do you guys think?
Is MY5 only for rogers?
or is it for others like fido and bell as well

That is really your call. Do you think that $41 for all that is worth it? Only you can decide that. Everybody is different.

Yes, Telus/Fido/Bell have something similar to the MY5

[stevocanuck]

Hey guys,

I wanted to get your input on if this plan is any good...

250min daytime
Unlimited N&W at 6pm
Call Display ($6.00 credit)
Voicemail
1000LD minutes ($5.00 credit)
Unlimited TXT ($10.00 credit)

$25 + 6.95SAF + 6.00 (Voicemail) + .50

Is there anything that could be better? :lol:

[stevo]

[TT333]

Hey guys,

I wanted to get your input on if this plan is any good...

250min daytime
Unlimited N&W at 6pm
Call Display ($6.00 credit)
Voicemail
1000LD minutes ($5.00 credit)
Unlimited TXT ($10.00 credit)

$25 + 6.95SAF + 6.00 (Voicemail) + .50

Is there anything that could be better? :lol:

[stevo]

Yes, you could have a better one, say if you dropped the long distance... But I think with that on there it's not going to get too much better. My plan has about $26 in credits on it, but yours is pretty close. How long have you been with Rogers?

[stevocanuck]

Yes, you could have a better one, say if you dropped the long distance... But I think with that on there it's not going to get too much better. My plan has about $26 in credits on it, but yours is pretty close. How long have you been with Rogers?

Since November 2005. I added the LD a while back since I was always outside of the home calling area or calling LD from the home area, but I'm thinking I could probably make do with just 100LD at this point. what should I do?

[forgiven]

Hey guys,

I wanted to get your input on if this plan is any good...

250min daytime
Unlimited N&W at 6pm
Call Display ($6.00 credit)
Voicemail
1000LD minutes ($5.00 credit)
Unlimited TXT ($10.00 credit)

$25 + 6.95SAF + 6.00 (Voicemail) + .50

Is there anything that could be better? :lol:

[stevo]

Woa, $21 credit. It's a very cool plan :D

I'm after the long distance & network next time ;)

[najibs]

Since November 2005. I added the LD a while back since I was always outside of the home calling area or calling LD from the home area, but I'm thinking I could probably make do with just 100LD at this point. what should I do?

Jeez, talk about greedy, you're getting free long distance as a credit. Even if you take it off, that doesn't mean it'll lower your bill, considering it's a freebie. Paying $26/month for what you have is a bargain. I have the same thing as you for $26, however I'm missing the LD and Texting options. I would kill to be able to have those at the $26 price...

[TT333]

wow u called them 5 times? what da hell you say to them each time. I wanna call back for ATLEAST 125 txt msg. wouldnt mind getting the unlmted incoming aswell.

k. The first time I called, I was trying to get them to match a Telus plan my friend has. I was polite, and said that I needed to get a better deal, but wanted to stay with Rogers. I also said that I would cancel if I had to. That night the guy gave me

250 Daytime
Unlimited Incoming
Unlimited EW @ 6
Call ID

for $25

I also told him I was interested in getting a new phone, the HTC Touch. I was almost going to go pay 5-600 for it at the Rogers store, but when I asked the rep what he could do, he said 150 bucks. That was good enough for me! I still had about a month left of ChatnSend so I was happy for the time being.

A couple weeks later I decided that I had to do something about texts. I was using it a lot with the ChatnSend and didn't want to start paying $0.15 without a texting plan, and I also didn't want to spend another ~10 per month on my bill for them, I wanted em for free.

So I made a few more calls, and got some female reps. I politely asked what they could do about texting. A couple times the ladies just gave me the standard prices for it and said that I already had an impressive number of credits on the account for the amount of time I had been with Rogers. I politely thanked them and ended the call.

Today I phoned back, and got another lady. (First rep to give me the plan was a guy). I wasn't too hopeful but thought I'd try things differently. I asked her if we could do a minute analysis and text analysis for my plan over the last few months. We did that, and then I said the reason I called was about text messaging. She then told me all the standard prices and that I could add them on at any time. I was close to just saying goodbye, but told her that some of my friends with Telus had text messaging included for free. She then said "Ohhhhhhhhh, I can give you a credit for that". I was shocked, and really quite surprised when she offered to credit me for the 2500txt package ($10). Somewhat in disbelief, I asked to review my upcoming plan, which would change over in about a week. She said everything I was hoping for,

- 250 Weekday Minutes ($20)
- UNLIMITED INCOMING MINUTES ($10 - 10)
- Unlimited EW @ 6pm ($5)
- Call ID ($6-6)
- 2500 Text Messages ($10-10)

and then I double checked that it was all for 25 bucks a month. It was.

Anyways, that's how I got the plan. Long story- hopefully it all makes sense.

[stevocanuck]

Jeez, talk about greedy, you're getting free long distance as a credit. Even if you take it off, that doesn't mean it'll lower your bill, considering it's a freebie. Paying $26/month for what you have is a bargain. I have the same thing as you for $26, however I'm missing the LD and Texting options. I would kill to be able to have those at the $26 price...

LOL :lol: I wouldn't consider it being THAT greedy...I was getting sucked into $200+ every month for 1 line from Nov 05 till about Jan 07.

[levp]

Hey guys,

I wanted to get your input on if this plan is any good...

250min daytime
Unlimited N&W at 6pm
Call Display ($6.00 credit)
Voicemail
1000LD minutes ($5.00 credit)
Unlimited TXT ($10.00 credit)

$25 + 6.95SAF + 6.00 (Voicemail) + .50

Is there anything that could be better? :lol:

[stevo]

If it was up to me i'd say UNLIMITED INCOMING!! why would you pay for ppl to bug you?

[levp]

Total $20+3=$23 plus $7.45 plus tax and $99 for Blackberry Pearl

.....

Total $20+$15=$35 plus $7.45 plus tax and free Blackberry Pearl

Cheers

How did you get the data fees off the blackberry?

[badass]

How did you get the data fees off the blackberry?

I am paying $20 plus the unlimited data $15 and free blackberry pearl because of my loyalty to Rogers....that is what they said....mentioned to them that FS had the Blackberry Pearl for free on 3 year plan, but I see that FS has changed it to $49 today.

Cheers!!1

[stevocanuck]

Jeez, talk about greedy, you're getting free long distance as a credit. Even if you take it off, that doesn't mean it'll lower your bill, considering it's a freebie. Paying $26/month for what you have is a bargain. I have the same thing as you for $26, however I'm missing the LD and Texting options. I would kill to be able to have those at the $26 price...

If it was up to me i'd say UNLIMITED INCOMING!! why would you pay for ppl to bug you?

lol that was offered for an additional $10/month... but I declined since I'm not even coming close to going over the 250 at the moment. Anything else?

[forgiven]

k. The first time I called, I was trying to get them to match a Telus plan my friend has. I was polite, and said that I needed to get a better deal, but wanted to stay with Rogers. I also said that I would cancel if I had to. That night the guy gave me

250 Daytime
Unlimited Incoming
Unlimited EW @ 6
Call ID

for $25

I also told him I was interested in getting a new phone, the HTC Touch. I was almost going to go pay 5-600 for it at the Rogers store, but when I asked the rep what he could do, he said 150 bucks. That was good enough for me! I still had about a month left of ChatnSend so I was happy for the time being.

A couple weeks later I decided that I had to do something about texts. I was using it a lot with the ChatnSend and didn't want to start paying $0.15 without a texting plan, and I also didn't want to spend another ~10 per month on my bill for them, I wanted em for free.

So I made a few more calls, and got some female reps. I politely asked what they could do about texting. A couple times the ladies just gave me the standard prices for it and said that I already had an impressive number of credits on the account for the amount of time I had been with Rogers. I politely thanked them and ended the call.

Today I phoned back, and got another lady. (First rep to give me the plan was a guy). I wasn't too hopeful but thought I'd try things differently. I asked her if we could do a minute analysis and text analysis for my plan over the last few months. We did that, and then I said the reason I called was about text messaging. She then told me all the standard prices and that I could add them on at any time. I was close to just saying goodbye, but told her that some of my friends with Telus had text messaging included for free. She then said "Ohhhhhhhhh, I can give you a credit for that". I was shocked, and really quite surprised when she offered to credit me for the 2500txt package ($10). Somewhat in disbelief, I asked to review my upcoming plan, which would change over in about a week. She said everything I was hoping for,



and then I double checked that it was all for 25 bucks a month. It was.

Anyways, that's how I got the plan. Long story- hopefully it all makes sense.

So you spread out your calls right? I believe it's gud to call back after at least 1 week after a call ;)

GUYS, NEXT TIME IF YOU GET A RICE REP, WOULD YOU MIND GETTING THEIR NAME/ID & SHARE WITH US? :D We'd be very grateful for that :cheesygri

[afx]

Just wondering how long it takes for the upgraded plans to come into effect? I accepted an offer the other day but it hasn't updated yet, no CID showing or changes in the plan when I went to manage my account on the Rogers website. Should I call back or wait it out?

[najibs]

Just wondering how long it takes for the upgraded plans to come into effect? I accepted an offer the other day but it hasn't updated yet, no CID showing or changes in the plan when I went to manage my account on the Rogers website. Should I call back or wait it out?

next billing cycle.

[Jackyc]

Is MY5 only for rogers customers?
or is it rogers to fido and rogers to bell as well?

[shopper-X]

Is MY5 only for rogers customers?
or is it rogers to fido and rogers to bell as well?

MY5 is any 5 [local] numbers on any network. There is a Canada Wide MY5 option too.

[TT333]

So you spread out your calls right? I believe it's gud to call back after at least 1 week after a call ;)

GUYS, NEXT TIME IF YOU GET A RICE REP, WOULD YOU MIND GETTING THEIR NAME/ID & SHARE WITH US? :D We'd be very grateful for that :cheesygri

Yes, I spread out my calls... But I think I got a pretty good deal on the first one. I guess I was lucky. I do have the name and ID of the first rep I talked to, but it probably won't help you guys. Every time you call you are talking to someone in a call center in different parts of the country. When I called back one time with his name/ID, they couldn't transfer me to him or anything... The lady said she had no idea who he was, and that he could work on the other side of the country for all she knew. I dunno how correct that is, but I don't think she'd just make it up.

[Kris81]

well i guess my account must have at least 10 stars next to it.. i called up to cancel & they said "okay, your phone has been cancelled as of feb 3rd 2008"

LOL


hello telus!

[forgiven]

k. The first time I called, I was trying to get them to match a Telus plan my friend has. I was polite, and said that I needed to get a better deal, but wanted to stay with Rogers. I also said that I would cancel if I had to. That night the guy gave me

250 Daytime
Unlimited Incoming
Unlimited EW @ 6
Call ID

for $25

I also told him I was interested in getting a new phone, the HTC Touch. I was almost going to go pay 5-600 for it at the Rogers store, but when I asked the rep what he could do, he said 150 bucks. That was good enough for me! I still had about a month left of ChatnSend so I was happy for the time being.

A couple weeks later I decided that I had to do something about texts. I was using it a lot with the ChatnSend and didn't want to start paying $0.15 without a texting plan, and I also didn't want to spend another ~10 per month on my bill for them, I wanted em for free.

So I made a few more calls, and got some female reps. I politely asked what they could do about texting. A couple times the ladies just gave me the standard prices for it and said that I already had an impressive number of credits on the account for the amount of time I had been with Rogers. I politely thanked them and ended the call.

Today I phoned back, and got another lady. (First rep to give me the plan was a guy). I wasn't too hopeful but thought I'd try things differently. I asked her if we could do a minute analysis and text analysis for my plan over the last few months. We did that, and then I said the reason I called was about text messaging. She then told me all the standard prices and that I could add them on at any time. I was close to just saying goodbye, but told her that some of my friends with Telus had text messaging included for free. She then said "Ohhhhhhhhh, I can give you a credit for that". I was shocked, and really quite surprised when she offered to credit me for the 2500txt package ($10). Somewhat in disbelief, I asked to review my upcoming plan, which would change over in about a week. She said everything I was hoping for,



and then I double checked that it was all for 25 bucks a month. It was.

Anyways, that's how I got the plan. Long story- hopefully it all makes sense.

Yes, I spread out my calls... But I think I got a pretty good deal on the first one. I guess I was lucky. I do have the name and ID of the first rep I talked to, but it probably won't help you guys. Every time you call you are talking to someone in a call center in different parts of the country. When I called back one time with his name/ID, they couldn't transfer me to him or anything... The lady said she had no idea who he was, and that he could work on the other side of the country for all she knew. I dunno how correct that is, but I don't think she'd just make it up.

That's fine, can you share the name/ID of the rep u talked to? :cheesygri I'll just give it a try. Hope it works cuz I'm after some LD & unl network calling ;) Any suggestions of wat I should do, plz?

well i guess my account must have at least 10 stars next to it.. i called up to cancel & they said "okay, your phone has been cancelled as of feb 3rd 2008"

LOL


hello telus!

lol wat did u do to accumulate the 10 stars? :D Do u hv to pay the $400 penalty ;)

[Kris81]

I don't have 10 stars, but i'm sure they dont like us.. we call in at least 3 times a month because they've screwed something up on billing..

I'm actually suprised they didn't try to keep us around... we've got 3 cellphones, ahome phone, high speed + like every tv channel possible

[coldfire]

I've been a long time Rogers customer, probably almost for 7 years by this point.

I've been off contract for a little while now, and just recently my phone has been acting up, so I decided to get a new one to replace it.
I've never really been happy with Rogers because my $25 plan always ended up being about $50 a month, and there wasn't much i could do about that.

So I logged on to RFD as I usually do whenever I make any sort of purchase that I might get a deal on, and I found this thread. I had to sign up for a 2 year contract, but think I got a decent deal:

200 Weekday Minutes
Unlimited Evenings/Weekend (I believe starting a 6PM)
Call Display
Rogers to Rogers

for $15.
I was on a similar plan before, except no Rogers to Rogers and it was $25.

I also got a Samsung D807 for $29.99.

I basically called, said the "cancel my service" thing, then told the agent, who was quite friendly, that I didn't want to buy a new phone AND keep paying so much for my phone.
My opinion of Rogers is starting to improve. :)

[surge]

I called in, I was on the family plan before, around a year left in my plan.


I got this for 2 phones

250 mins + 50 bonus mins
Call display
Rogers to Rogers
6pm evenings and weekends

$20

I also got a free w580 on one of the phones because the phone I had started to fall apart

[Hellspawn]

My 2 yr term was up for my friends and family plan. Thank God because I was paying 96.80 a month for the two phones.
I called retentions @ 1-888-936-7283 and spoke to Lynn. She was very friendly and after 90 minutes I received a decent plan for a total of $ 27.45 plus tax per phone. $20 + $6.95 + $0.50 = $27.45 + 13% tax of $3.57 = $31.02. The new plan consisted of the folowing per phone:
275 daytime minutes
Unlimited evening and weekends from 6 pm
Caller ID + Voice Mail + Call waiting + Call conferencing
Rogers to Rogers unlimited
1000 Long Distance minutes
2 months free trial of Data Plan
FREE HTC Touch phone with no set up or activation charges
FREE Motorola Krazr K1 Red phone (that's the one my wife wanted) again no set up or activation charges.
I tried to get the $15 unlimited data plan that Bell is offering but they claim that they don't have such a plan because Rogers Wireless internet is better. I am not done with that one yet which is why I wanted the 2 month trial.
I think this is ok because I dont text message so i didn't want it as part of my package. :D

[shwinn]

Is calling retentions for a better plan considerd as a contract renewal? Or is it just switching to a better plan?

[wiebecj]

Is calling retentions for a better plan considerd as a contract renewal? Or is it just switching to a better plan?

depends if you are up for a contract renewal or not :-) The best plans generally come with a 3 year commitment

[4zim]

Just called. Extended my 12 month contract by another 12 months. Michael, the retention rep, added the $10/1000 text message plan and credited my account the $10 each month, as well as 100 Canadian LD minutes for free (he had to remove Canadian Corporate LD for this to work). Otherwise, my account stays the same and includes:

Corporate Business Plan - $18.00
* 200 Wkday/Unltd Wkend
* Unltd Evenings

Additional Services
* Detailed Billing
* Exact Pricing
* Enhanced Voicemail
* Network Features *
* Canada to US Long Distance

Additional Charges**
* Unltd Evenings - $5.00 - Monthly
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
* 911 Emergency Svc Access Cr

[coldfire]

My 2 yr term was up for my friends and family plan. Thank God because I was paying 96.80 a month for the two phones.
I called retentions @ 1-888-936-7283 and spoke to Lynn. She was very friendly and after 90 minutes I received a decent plan for a total of $ 27.45 plus tax per phone. $20 + $6.95 + $0.50 = $27.45 + 13% tax of $3.57 = $31.02. The new plan consisted of the folowing per phone:
275 daytime minutes
Unlimited evening and weekends from 6 pm
Caller ID + Voice Mail + Call waiting + Call conferencing
Rogers to Rogers unlimited
1000 Long Distance minutes
2 months free trial of Data Plan
FREE HTC Touch phone with no set up or activation charges
FREE Motorola Krazr K1 Red phone (that's the one my wife wanted) again no set up or activation charges.
I tried to get the $15 unlimited data plan that Bell is offering but they claim that they don't have such a plan because Rogers Wireless internet is better. I am not done with that one yet which is why I wanted the 2 month trial.
I think this is ok because I dont text message so i didn't want it as part of my package. :D

wow, free HTC Touch?
the most i could do was get a $29.99 Samsung 3-year deal on a 2-year contract. i didn't feel like pushing my luck to get it for free, but damn a free HTC Touch? what exactly did you ask/tell them to get that, if you don't mind me asking.
i should have demanded more, heh. A free LG Shine would have been nice. :)

[me-cell]

alright you guys, after calling in 5 times in 1 week..i decided to wait a day lol til my next call in...
i got
250min
unlimited starting at 6pm
100min ld
vm, cid, 125 txt msg
free w580 w/ activation waived

and she gave me $5 credit on my 5 other cell accounts on there as well

all this for

25+6.95+.5+6-10(credit)=28.45+tax=$32.15

i think i could have done a bit better but this was the by far the best offer i got with in the week after calling 5 times.

i was also offered htc touch for free but had to get data plan which i didn't want....

i compared the htc touch to bell how they gave it away for free on 3yr and compared the plan to telus insider!

[Jay31]

hey
i just joined rfd and was wandering around the site and found this thread.
i've been using rogers since 2002 and my family has 4 phones in total which costs us about 3~400 bucks a month.
i'm not really sure what to ask for. can anyone gimme a rough idea of what i could get if i call?

thanks,Wow....read around this thread a bit. With that many phones...and that kind of tenure, I'm very confident that if you call customer retentions and tell them you're considering switching to Bell, Fido etc, you'll get some awesome offers - perhaps don't take the first one... say you'll think about it and call back to see if you can get any more. Be nice to them... I notice that people with 2 or more lines always seem to get the very best deals, so you should be golden! You can probably halve your bills!

[convoluted]

Ack help!...

A friend just signed a new "Family Plan" contract last month. She was into her 3rd year of a 3 year contract (single phone).

Now, her daughter is leaving the country and all she got for her was the Nokia 5300 (free) but it's only:

200 minutes
Free evenings / w/es (6pm)
Unlimited Incoming

She pays extra for voicemail, caller ID for 1 phone.

for $56

They aren't past the 30 days, but they are probably past the 30 minutes (on the new phone)... What can she do to avoid paying the extensive fees or possibly a better contract?

[Solex]

They aren't past the 30 days, but they are probably past the 30 minutes (on the new phone)... What can she do to avoid paying the extensive fees or possibly a better contract?

At this point produce a fake death certificate. All kidding aside, she doesn't have much bargaining power at this point. If she claims that a friend has a better deal aka "why is my friend at work getting x" and threatens to cancel, she might be able to get a better plan. I don't think they let you off the hook for moving but you could give it a shot.

[Inferno69]

So after reading a few pages I still want to know, for brand new customers can the retentions department offer some amazing deals or can they only offer these deals to existing customers? I hear if I get lucky I can get the EPP plan for $17.30 a month with some other awesome extras added such as unlimited texting, call display, telus to telus, etc. Also, does rogers have a deal comparible to the EPP for new customers?

[bellboy26]

I can see calling if your thinking of moving companies but making up lies to say your may leave when your not going to is just lying.

[shoei]

So after reading a few pages I still want to know, for brand new customers can the retentions department offer some amazing deals or can they only offer these deals to existing customers? I hear if I get lucky I can get the EPP plan for $17.30 a month with some other awesome extras added such as unlimited texting, call display, telus to telus, etc. Also, does rogers have a deal comparible to the EPP for new customers?

rogers cheapest plan is $10 a month i think...

[lem1]

Does anyone know if a retention plan can be transferred to another person (assuming they pass credit check), including all the credits? I've got a nice plan that's only $27.45 month + tax that I'm sure someone could use. I would normally offer something like this to a friend or family member, but they are all with Bell. I intend to put this offer up on the buy forum but I just want to make sure it's transferrable before doing so. Anyone have any experience transferring a retention plan?
Thanks.

[bubble.tea]

Does anyone know if a retention plan can be transferred to another person (assuming they pass credit check), including all the credits? I've got a nice plan that's only $27.45 month + tax that I'm sure someone could use. I would normally offer something like this to a friend or family member, but they are all with Bell. I intend to put this offer up on the buy forum but I just want to make sure it's transferrable before doing so. Anyone have any experience transferring a retention plan?
Thanks.

if anything is on conditional., or with your own company code., they'll lose them if proper procedure is followed.

if you get a g00fball...everything may very well end up staying.

i've also heard of people getting the ENTIRE PLAN screwed up upon transfer...some of it was salvaged...but not all.
Good Luck.

[mark_in_2k]

I just called this morning to get a slightly better deal to my existing retention deal.

I still have more than 2 years left on my current contract, but the CSR didn't give me a hard time.

Before, I was paying $20 for 250 min, unlimited eve / weekends, plus 100 LD mins.

Now, I'm getting the $10 Communicate Value Packs for free which includes Cid, voicemail and 125 txts.

I also signed onto the Rogers Vision Mobile Internet plan for $5, which gives me 10MB / mnth internet usage. However, I also get 3 months unlimited internet as a promo (already putting it to use on my iPhone!!).

Finally, I'm getting the LG Shine for $50 and $10 admin fee.

Not bad considering how long I had left on my original contract.

[forgiven]

Hey guys, after trying 2 times & pushing little by little I got the following one :D

$20 + SAF +911 + tax = $31.30

200 daytime
evening/weekends @ 6pm
R2R
100 LD
CID/VM/125txt

First call I got R2R & 2nd call got 100 LD ;) That's my strategy LITTLE BY LITTLE, U CAN'T GET THEM ALL AT ONCE :cheesygri

Hellspawn you r so lucky :cheesygri Yours is the best plan I've ever seen. Would u mind sharing the whole conversation with us? And did u still have Lynn's ID?

[o0oabeo0o]

i called this morning
and got this deal
500 min
100 long distance
voicemail/caller id
125texts

for 55.

do you think i can do better? maybe it was the rep, but i was so bad at this that i wanted to cry. :(:(

also, i wanna a new phone, but don't konw how to bring it up.

[PHR0898]

i called this morning
and got this deal
500 min
100 long distance
voicemail/caller id
125texts

for 55.

do you think i can do better? maybe it was the rep, but i was so bad at this that i wanted to cry. :(:(

also, i wanna a new phone, but don't konw how to bring it up.

Is the $55 before or after SAF/911/PST/GST?

I get 700 min, E/W @ 18h00, CID, VM, 1000 CDN LD for $46 + SAF/911/PST/GST. I've been with Rogers for about 5 years for cell and about 7 years for internet and about 15 years for cable TV.

[farfargurl]

Wow!! 12500th Post!!!

I'm currently under a 3-year plan and already used for 1.5 years, and I had spent more than $100 per month for some particular months. I tried to call retention as my current cell phone is dying.

She did not offer a better plan than the current one I'm using:
$20 - 250wkday, weeknight after 8p.m./weekend unlimited, call display.

And offers me w580i for $50.

Do you think I can do better? Any suggestion?
I hope to get w580i for free and get unlimited R2R at least... Thanks.

[o0oabeo0o]

Is the $55 before or after SAF/911/PST/GST?

I get 700 min, E/W @ 18h00, CID, VM, 1000 CDN LD for $46 + SAF/911/PST/GST. I've been with Rogers for about 5 years for cell and about 7 years for internet and about 15 years for cable TV.

it's before everything....sigh.... i just don't know what to say to them.
also, i've been with them since 2002. is there any tips? lol :P

[forgiven]

PLEASE HELP

I have a free Nokia 6103 when I signed up & now I really want a new phone (like LG shine). I'm in my 2nd yr of the contract, is there anyway I can get it for free???? :D
p.s: I've been with Rogers for 10yrs (internet/cable/2cells)

[djgee]

Spoke with a retentions rep about 2 weeks ago and wanted to find out if they would be able to give me unlimited evenings @ 5p instead of 6p in exchange for some daytime minutes. The rep did some searching and said that it was not possible for her to do this unless I was on a 2 year plan (200 minutes/2yr, 250 minutes/3yr, or something to that effect). Since I was already committed on a 3 year term, she could not change it. My intention was to decrease my costs and wanted to reduce my 250 minutes daytime to 200 for the 5pm unlimited evenings. I thanked her and made another attempt about 10 days later. The rep I got also said the same thing as the first one...could not swap daytime in exchange for evening minutes. What the second rep did do for me though was change my base plan from $25 to $20 (which would mean that my evening clock would start at 8) and then gave me a monthly plan credit of $5. The only catch was that I had to pay $7 for the 5 o'clock start time for evenings. So below is what I currently have now:

Line #1:
250 + 25 bonus anytime minutes ($20)
Unlimited evenings/weekends at 5 ($7)
Unlimited incoming ($10-$10)
Unlimited R2R ($5-$5)
100 CAD LD minutes
$10 Every Call Value Pack (CID, VM, WhoCalled, Name Display)
$10 Text messaging (2500) ($6.67)
$15 Unlimited BB e-mail plan
$5 Auto roadside assistance

CREDITS:
$15 monthly plan credit ($10 from before, $5 more now)
20% Ambassador discount
Total including fees and taxes: $62.29
==========================================
Line #2:
250 + 25 bonus anytime minutes ($20)
Unlimited evenings/weekends at 8
Unlimited incoming ($10-$10)
unlimited R2R ($5-$5)
100 CAD LD minutes
CID
$6 Text messaging (125)
Unlimited data until May 29, 2008!

CREDITS:
$10 monthly plan credit
Total including fees and taxes: $26.50

I've been quite happy with Rogers since I joined them in 1999. I also have other services with them (cable, internet, 3 wireless lines). I don't think I can find this anywhere else so I'm very, very grateful!

[TT333]

Line #2:
250 + 25 bonus anytime minutes ($20)
Unlimited evenings/weekends at 8
Unlimited incoming ($10-$10)
unlimited R2R ($5-$5)
100 CAD LD minutes
CID
$6 Text messaging (125)
Unlimited data until May 29, 2008!

CREDITS:
$10 monthly plan credit
Total including fees and taxes: $26.50

... I joined them in 1999.

That's a pretty damn good deal.. I have a similar amount in credits to you, ($26).

oops, see below post...

[TT333]

That's a pretty damn good deal.. I have a similar amount in credits to you, ($26).

Actually, I was wrong. I have $31 in credits on my 25 dollar plan :lol:

[Jay31]

it's before everything....sigh.... i just don't know what to say to them.
also, i've been with them since 2002. is there any tips? lol :P
Well for starters, what would you like that's better here? more minutes? an additional service? lower rate? Wait a day or two, call back, and tell them that you're still not happy with the offer and would much prefer a plan that offers xxxxxxx or costs less than $xx (be reasonable)... and see what they say. If they're unwilling to give you what you want, tell them you're still considering the competition...maybe your workplace offers a corporate plan from the competition that might help? Wait another day or two can try again.

After 3-4 tries....you probably aren't going to get much better...so decide if you want the new deal or not.

Oh...as for the new phone, just plain out tell them you're looking for a new phone - mention the one you like, and see what they offer.

Don't worry, as long as you're being friendly(no threats), there's no terrible way to do this... just be really nice, tell them what you want...and listen what they have to say.

[levp]

...
Oh...as for the new phone, just plain out tell them you're looking for a new phone - mention the one you like, and see what they offer.
...
.

Is it possible to get a new phone when still in the first year of the contract?
they told me harward upgrade applies only after a year...

[bigface]

I've been using Rogers for more than 6 years but can not get any good deal. After purchased 7-11 and call them to port the number, I finally get a good deal:

15+SAF+911+tax=25.37

CID
Unlimited incoming (that's really what I want, instead of R2R)
250 anytime minutes
Unlimited evening(8pm)/wkend
Free nokia camera phone with 3yr contract

Keep trying guys!

Now I need to clear out my 7-11 package (the $100 with free nokia 1600 deal).

[levp]

i got a new My5 plan 5 months ago.
The thing is that i end up paying tons!

25$ for the basic plan:
150 day min
50/1000 n/w
Unlimited incoming

then 10$ for My5

+ 10$ option for CID,voicemail &125 text

i called and without much discussion he offered me 3 months free for the 10$ option, which i took.
I am sure i could do better is there any way to lower my plan and for longer than 3 months??

also, my phone W580i is breaking down, basically all the buttons are breaking and since it was 'water damaged" they wont take it back even though its working perfectly!
is there any way i could go through that??

Guys i need your help what should i tell them?? i need to lower my bill!!
The thing is that i dont know where to ask them to credit, cuz -10$ for the CID option is still a lot...

And for my phone, any advice? i called in and they proposed the lost, stollen thingy but they dont have good phones!!

[forgiven]

Guys i need your help what should i tell them?? i need to lower my bill!!
The thing is that i dont know where to ask them to credit, cuz -10$ for the CID option is still a lot...

And for my phone, any advice? i called in and they proposed the lost, stollen thingy but they dont have good phones!!

Wat do they offer you? I'm looking for one (LG shine/810i), too but don't know how to score it for free >:( I'm in the contract for 1.5 yrs, so I believe I'm eligible for the HUP
Any experience?????????

[vapourit]

Is customer care closed on Sunday? I called in a couple of times and just got the computer telling me "call back during regular business hours"


I'm ready to do busines today *****.

[lebanesekid]

They open frim 9-5. At least for Rogers cable....

[forgiven]

I wanna get a new phone (probably a LG shine for free :cheesygri ) should I call the retention or the HUP department? Which one is more flexible & more likely for me to get an upgrade? ;)

Thanks for sharing :D

[levp]

Wat do they offer you? I'm looking for one (LG shine/810i), too but don't know how to score it for free >:( I'm in the contract for 1.5 yrs, so I believe I'm eligible for the HUP
Any experience?????????

They offer crappy refurbished and old phones
for the lg shine... humm....u might have to pay for it but ure 4 sure eligilbee for the HUP just called them up and tell them ur phone is breaking down...and if they dontmake u a good offer just tell them ull have to switch to telus\ bell who offers it 4 free with a much better plan1 ;)
gluck

[forgiven]

They offer crappy refurbished and old phones
for the lg shine... humm....u might have to pay for it but ure 4 sure eligilbee for the HUP just called them up and tell them ur phone is breaking down...and if they dontmake u a good offer just tell them ull have to switch to telus\ bell who offers it 4 free with a much better plan1 ;)
gluck

Sadly, they said the cheapest is $150 for both LG & w810i. I actually spoke to the Customer service cuz retention close today :mad: I threatened to cancel but I guess they don't hv as much power & flexibility as the retention does. Even say "if u cancel then u hv to pay penalty, so why don't u just pay $150 for the phone" :mad: I wish I could say sumthin :( Since they keep all the calls records, I guess I'll call back next month. But I hate that they made me add the Vision plan in order to get $50 MIR.

[Firestorm]

I phoned and they say to call at regular business hours, which is BS because they're supposed to have 24/7 customer service. Today's the last day of the Mega Time Promotional plan I think and if I can't get a retention plan I want that at the very least -_-

[badass]

Took the BB Pearl for $99 but saw that FF had it for $49 this week on a 3 year term...

Cheers!!!

[forgiven]

Took the BB Pearl for $99 but saw that FF had it for $49 this week on a 3 year term...

Cheers!!!

Where did u see it? Rogers stores?

[Aznsilvrboy]

If my friend calls me from Mississauga and I'm in North York. Is it considered a local call or is it long distance? (I have a 416 phone number). I'm confused because would the call be considered made in Toronto?

[bubble.tea]

If my friend calls me from Mississauga and I'm in North York. Is it considered a local call or is it long distance? (I have a 416 phone number). I'm confused because would the call be considered made in Toronto?

lol...you don't know this yet? n00b-a-licious :lol:.

only way to find out, is have Cell A dial (your Cell) B with 10 digits only, WHEN IN MISSSISISISIAUGA. If it goes through, it's local for them. Otherwise if it prompts "the number you have reach is long distance, please hold while we connect your call" message....break open your piggy bank.

[shoei]

lol...you don't know this yet? n00b-a-licious :lol:.

only way to find out, is have Cell A dial (your Cell) B with 10 digits only, WHEN IN MISSSISISISIAUGA. If it goes through, it's local for them. Otherwise if it prompts "the number you have reach is long distance, please hold while we connect your call" message....break open your piggy bank.


lol :D

[Firestorm]

I'm sort of happy with what I got.

I was on the Mega Incoming plan. Changed it to $25 Mega Time with communicative value pack and I'm paying what I am now.

100 weekday minutes
1000 evening/weekend minutes
unlimited incoming

to

100 weekday minutes
1000 evening/weekend minutes
unlimited network calling
caller id
voicemail
125 text messages

$25 + $6.95 + $0.50 + 12% tax

I'm still a little peeved that the $20 megatime plan ended yesterday and customer service was closed -_-

Edit: I didn't renew my contract. They offered me $20 + SAF + tax for 250 weekday minutes, unlimited evening/weekends starting at 6, caller id if I renewed but I said I'd rather have this than that.

[Kris81]

.

[jayslay]

Where did u see it? Rogers stores?

this has been an on going deal for awhile now, you'll find it at FS or rogers stores and to my knowledge if you signup at FS they will also throw in a 50-75 FS gift card with data plan

[vapourit]

Finally got to customer retentions... he is my deal for my new "business phone"

700 daytime
unlimited EW @ 6pm
comm. pak
VM
CID
100 min LD
Visions 10mb pak

TYTN for $199 (really want the TYTN II, but it will be $500)
first 3 months for free

$54

[shoei]

is there a way i can check what my plan is?

[Firestorm]

is there a way i can check what my plan is?

Your bill or your service agreement paper that you got when you bought the phone should have it.

[jwei]

Whose gotten a phone through retentions? Do they generally offer you your standard HUP price, or will they give you a better deal (non advertised) by signing a 3 year

[shwinn]

Finally got to customer retentions... he is my deal for my new "business phone"

700 daytime
unlimited EW @ 6pm
comm. pak
VM
CID
100 min LD
Visions 10mb pak

TYTN for $199 (really want the TYTN II, but it will be $500)
first 3 months for free

$54


How do you know that the TYTN II will be 500$??

[orij1nal]

Ended up recommitting to a new 3yr contract...

*Free Sony Ericsson W580i GREY (administrative fee waived)
*Free LG Shine TU720 (administrative fee waived)

Cell 1:
- $25.00 = Plan
- $6.95 System Access Fee
- $0.50 911 Emergency
- 250 Daytime Minutes + bonus 50 minutes
- Unlimited evening and weekends from 6 pm - 7am
- Call Display, Voicemail, 125 outgoing text messaging (unlimited incoming)
- Rogers to Rogers unlimited
- 100 Long Distance minutes
- 3 Months Unlimited Local Calling/Text/Video Messaging
= $32.45 + 13% taxes
= $36.67


Cell 2:
- $25.00 = Plan
- $6.95 System Access Fee
- $0.50 911 Emergency
- 250 Daytime Minutes + bonus 50 minutes
- Unlimited evening and weekends from 6 pm - 7am
- Call Display, Voicemail, 125 outgoing text messaging (unlimited incoming)
- Rogers to Rogers unlimited
- 100 Long Distance minutes
- 3 Months Unlimited Local Calling/Text/Video Messaging
= $32.45 + 13% taxes
= $36.67


COMBINED TOTAL:
= $73.34 - 15% bundle discount
= $62.34 ($31.17 per phone)


I tried to get the plan per phone lowered to $20 but they wouldn't budge so I asked for two phones instead. At first they would only offer one for free but I had to pay administrative fee of $35. Then I asked them if I were to renew the 3yr commitment if I could get another phone with both administrative fees waived and they said ok. My old contract was to expire September 2008 if that helps. I'm satisfied with this plan especially since I'm paying less for more service when compared to the old paying more for less service...

[nuberific]

Ended up recommitting to a new 3yr contract...

*Free Sony Ericsson W580i GREY (administrative fee waived)
*Free LG Shine TU720 (administrative fee waived)

Cell 1:
- $25.00 = Plan
- $6.95 System Access Fee
- $0.50 911 Emergency
- 250 Daytime Minutes + bonus 50 minutes
- Unlimited evening and weekends from 6 pm - 7am
- Call Display, Voicemail, 125 outgoing text messaging (unlimited incoming)
- Rogers to Rogers unlimited
- 100 Long Distance minutes
- 3 Months Unlimited Local Calling/Text/Video Messaging
= $32.45 + 13% taxes
= $36.67


Cell 2:
- $25.00 = Plan
- $6.95 System Access Fee
- $0.50 911 Emergency
- 250 Daytime Minutes + bonus 50 minutes
- Unlimited evening and weekends from 6 pm - 7am
- Call Display, Voicemail, 125 outgoing text messaging (unlimited incoming)
- Rogers to Rogers unlimited
- 100 Long Distance minutes
- 3 Months Unlimited Local Calling/Text/Video Messaging
= $32.45 + 13% taxes
= $36.67


COMBINED TOTAL:
= $73.34 - 15% bundle discount
= $62.34 ($31.17 per phone)


Not quite actually. Unfortunately for us, the 15% bundle discount only applies to the base plan, not the SAF, 911, and extra features.

This last point depends on how they applied the credits (i.e. they probably gave you a $5 credit off your BASE PLAN, and then charged you for the full $5 for your 6pm early evening). While I know that's how they apply the credit for the 6pm early evening credit, I'm not sure how the math is done for the LD and comm. package credits. While this may be a little difficult to understand, sit down with your bill and you'll understand what I mean. If the LD and comm. package credits are applied as they should be, the math should work out as follows:

For ONE phone
((($25 - $5) * 0.85) + $5 + $6.95 + $0.50) * 1.13 = $33.28 per phone

Comes out to $66.56 for both phones. While not a significant difference from your calculated $62.34, it still irked me when I found out my plan wouldn't be as hot as it should be!

[coldfire]

Whose gotten a phone through retentions? Do they generally offer you your standard HUP price, or will they give you a better deal (non advertised) by signing a 3 year

I just received one. I got a Samsung D807 for free after signing a 2 year plan, although I didn't confirm whether the admin fee was waved. I suppose I could call back and complain if I do get charged for it.
Don't really know if it is such a great deal though, I was more happy about the plan I received.

[vapourit]

How do you know that the TYTN II will be 500$??

Just a guess, maybe it will be $399 or $499 with a 3 year plan. It will be $649-$799 base.

My point was, it is will quite expensive, even on a three year plan.

[PrimaryTech]

is there a way i can check what my plan is?

Sign up online on Rogers.com website. After you register, you can easily view your plan online.

[bubble.tea]

..... (really want the TYTN II, but it will be $500).....

Just a guess, .......

better.

but prolly close. The closest comparable product is the 6955, and it's up there...so probably the same pp?

[sienna]

My new 3 years plan for 2 lines

250 daytime minutes
25 bonus minutes
Unlimited Evenings/Weekends starting at 6pm
Call Display
Voicemail
125 Text Messages
$20 -$10 credit -15% bundle discount + SAF + 911 + tax ---> $(8.5+6.95+.5)x 1.13 = $18 each line

line 1 $99 HTC Touch
line 2 $199 BB Curve

[badass]

Cell #1

250 min
25 bonus
Unlimited after 5pm
Unlimited incoming
100 Long distance
call forwarding
Caller ID
Free Blackberry Pearl
$35 activation charge

Total $27 plus $6.95+$0.50 plus Tax montly.

Cell #2

250 min
25 bonus
Unlimited after 6pm
Unlimited incoming
100 Long distance
Caller ID
Free Blackberry Pearl
$35 activation charge
$15 Unlimited Email

Total $20+$15email plus $6.95+$0.50 plus Tax montly

Option to add callerID,125text and voicemail for $5 additional and could add after 5pm unlimited for and additional $5

Better deal than what the rep. told me initially.......

Cheers!!

[EP32k2]

I got my retention plan almost a year ago.

$35

200 day mins.
unlimited eve/wkends @ 6pm
free incoming
network calling
100 cdn long distance
CID

Best plan I have ever had. Use to pay around $100 every month. Now I never pay extra. Haven't ever gone over my day mins. I do almost go over my network calling though. I use about 3000 mins/mth.

[Slartibartfast]

Yep, I got something called "GSM Package" for free which gives me unlimited texts, per sec billing (after 1st minute) and call display.

Is the GSM Package still around, possibly with another name? I asked about it, and neither the CSR or supervisor knew anything about it.

[Jaysan]

Renewed on 3 year term,

250 daytime minutes
Unlimited Evenings/Weekends starting at 6pm
Rogers to Rogers
Unlimited Incoming
Call Display
Voicemail
125 Text Messages
Detailed Billing

$25/month

[Nermal]

Is the GSM Package still around, possibly with another name? I asked about it, and neither the CSR or supervisor knew anything about it.

I had it added to one of my lines within the past month.

[infared_vision]

I had it added to one of my lines within the past month.

what did you ask for, so i know what to say when i call...


also i called the retention line and this is what they offered me


200 min
wn/we after 6
r2r
cid/cw/vm

$20

they sent me a black berry pearl for free...but i sent it back didn't like it.

[TT333]

Sign up online on Rogers.com website. After you register, you can easily view your plan online.

For me, the website SUCKS. I've only been able to actually view my plan info (which was wrong) ONCE.. and I've been trying to sign in and use the site since last August. You're better off to just call Rogers. The site is crap.

Renewed on 3 year term,

250 daytime minutes
Unlimited Evenings/Weekends starting at 6pm
Rogers to Rogers
Unlimited Incoming
Call Display
Voicemail
125 Text Messages
Detailed Billing

$25/month

Isn't detailed billing free? It shows every call you make, and such, right? They've always had that on my plan and it never said anything about it even when I first had my standard (non-retention) plan. It has never cost me anything.....

[gazoo10]

I finally have what I wanted. Check out this deal I was able to get. It also includes 100 mins. long distance per month.


250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -10.00
$20 Communicate Value Pack 20.00
911 Emergency Svc Access Fee 0.50
911 Emergency Svc Access Cr savings of -0.25
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
System Access Fee 6.95

Total Wireless charges before Taxes $27.15
G.S.T. (#86239 5381) 1.36
P.S.T. 2.18
Your total new charges $30.89

[Aznsilvrboy]

I finally have what I wanted. Check out this deal I was able to get. It also includes 100 mins. long distance per month.


250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -10.00
$20 Communicate Value Pack 20.00
911 Emergency Svc Access Fee 0.50
911 Emergency Svc Access Cr savings of -0.25
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
System Access Fee 6.95

Total Wireless charges before Taxes $27.15
G.S.T. (#86239 5381) 1.36
P.S.T. 2.18
Your total new charges $30.89

What an amazing plan...what did you say to get this? Also..how long have you been with Rogers wireless?

[gazoo10]

What an amazing plan...what did you say to get this? Also..how long have you been with Rogers wireless?


Been with rogers a long time10 + years and just kept asking for things as my contracts expired.

[yourstruly]

Isn't detailed billing free? It shows every call you make, and such, right? They've always had that on my plan and it never said anything about it even when I first had my standard (non-retention) plan. It has never cost me anything.....

It used to be free, not anymore. I think it's something like 3-5$ now. They took away the free detailed billing at the same time they took away the free call forwarding, etc.

[infared_vision]

Been with rogers a long time10 + years and just kept asking for things as my contracts expired.

I finally have what I wanted. Check out this deal I was able to get. It also includes 100 mins. long distance per month.


250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -10.00
$20 Communicate Value Pack 20.00
911 Emergency Svc Access Fee 0.50
911 Emergency Svc Access Cr savings of -0.25
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Opt. Cr savings of -10.00
System Access Fee 6.95

Total Wireless charges before Taxes $27.15
G.S.T. (#86239 5381) 1.36
P.S.T. 2.18
Your total new charges $30.89



wow this is krazy.
but when u keep asking for free stuff doesn't it expire (the credit to your account) when your plan is up ?

[manho]

It used to be free, not anymore. I think it's something like 3-5$ now. They took away the free detailed billing at the same time they took away the free call forwarding, etc.

Call forwarding isn't free anymore?????

[Nermal]

wow this is krazy.
but when u keep asking for free stuff doesn't it expire (the credit to your account) when your plan is up ?

The system rules concerning "Monthly Plan Credits" might have changed at the time the cancellation fee changed from $200 to $400.

On my older plans (pre February 2007) this credit does not expire, but on any activations since then, it shows up with an expiration date. (In most cases, the length of the term.)

I've even had the amount of this credit changed on the old accounts, but it still doesn't expire.

[Nermal]

what did you ask for, so i know what to say when i call...


The GSM package. :P

I have it on a couple of my lines though, so I can make reference to that if necessary.

[shopper-X]

Isn't detailed billing free? It shows every call you make, and such, right? They've always had that on my plan and it never said anything about it even when I first had my standard (non-retention) plan. It has never cost me anything.....

It is free for online billing (aka, ebill, non-postal billing, etc) but you have to ask for it on the phone.

[bellboy26]

On the Rogers website when I view my plan I find it hard to follow. I called a CSR and she confirmed I had 100 LD minutes on my plan but there is no sign of it on the website, what gives?

[bellboy26]

Anyone know what the K790 comes with?
I just received an LG Shine and it came with the Data Cable, Headphones and 512MB SD Card.

[surge]

Anyone know what the K790 comes with?
I just received an LG Shine and it came with the Data Cable, Headphones and 512MB SD Card.

I have a similar question but for the w580. I got a micro2 adapter, but no memory stick. shouldn't i get at least 512?

[Vickel]

I have a similar question but for the w580. I got a micro2 adapter, but no memory stick. shouldn't i get at least 512?

the 512 is already in the phone

[Hino]

I have a similar question but for the w580. I got a micro2 adapter, but no memory stick. shouldn't i get at least 512?

mine comes with a 512

[Nermal]

On the Rogers website when I view my plan I find it hard to follow. I called a CSR and she confirmed I had 100 LD minutes on my plan but there is no sign of it on the website, what gives?

When you go into "Manage My Wireless Services" click on "Update Wireless Essentials"..

You should see it at the bottom of that list, listed as a zero cost item.

[Ryus]

Ended up recommitting to a new 3yr contract...

*Free Sony Ericsson W580i GREY (administrative fee waived)
*Free LG Shine TU720 (administrative fee waived)

Cell 1:
- $25.00 = Plan
- $6.95 System Access Fee
- $0.50 911 Emergency
- 250 Daytime Minutes + bonus 50 minutes
- Unlimited evening and weekends from 6 pm - 7am
- Call Display, Voicemail, 125 outgoing text messaging (unlimited incoming)
- Rogers to Rogers unlimited
- 100 Long Distance minutes
- 3 Months Unlimited Local Calling/Text/Video Messaging
= $32.45 + 13% taxes
= $36.67


Cell 2:
- $25.00 = Plan
- $6.95 System Access Fee
- $0.50 911 Emergency
- 250 Daytime Minutes + bonus 50 minutes
- Unlimited evening and weekends from 6 pm - 7am
- Call Display, Voicemail, 125 outgoing text messaging (unlimited incoming)
- Rogers to Rogers unlimited
- 100 Long Distance minutes
- 3 Months Unlimited Local Calling/Text/Video Messaging
= $32.45 + 13% taxes
= $36.67


COMBINED TOTAL:
= $73.34 - 15% bundle discount
= $62.34 ($31.17 per phone)


I tried to get the plan per phone lowered to $20 but they wouldn't budge so I asked for two phones instead. At first they would only offer one for free but I had to pay administrative fee of $35. Then I asked them if I were to renew the 3yr commitment if I could get another phone with both administrative fees waived and they said ok. My old contract was to expire September 2008 if that helps. I'm satisfied with this plan especially since I'm paying less for more service when compared to the old paying more for less service...

Not sure if you left it out, but do you have callwaiting?

[HunterSlayer]

I better give this a try, I'm still pissed at Rogers for charging me $4000 for data fees when my phone was having problems with the mobile internet. I was in Dubai and Rogers Mall didn't work, at first I thought it was because the service was not able in other countries but when I got back it still didn't work and it still doesn't to this day. Unfortunately, I had forgotten to lock my phone and I had left the phone on the Rogers Mall menu (only the menu worked, none of the links did) for hours then I got this outrageous bill, I thought that Rogers Mall was free to browse? I have been giving their reps hell for this but apparently they can't find the evidence for data usage but they refuse to offer a refund, all they gave me was a $50 credit.

I hate those penny pinching ******* so much, I can't wait to switch carriers once my contract is up. It's really hard to find a good phone service provider here in Canada. :mad:

[Jaysan]

when you call cs, ask to speak to the manager about this problem. They are the only ones that can resolve that issue.

I've had an issue like that one and the manager cleared the amount I owed them

I better give this a try, I'm still pissed at Rogers for charging me $4000 for data fees when my phone was having problems with the mobile internet. I was in Dubai and Rogers Mall didn't work, at first I thought it was because the service was not able in other countries but when I got back it still didn't work and it still doesn't to this day. Unfortunately, I had forgotten to lock my phone and I had left the phone on the Rogers Mall menu (only the menu worked, none of the links did) for hours then I got this outrageous bill, I thought that Rogers Mall was free to browse? I have been giving their reps hell for this but apparently they can't find the evidence for data usage but they refuse to offer a refund, all they gave me was a $50 credit.

I hate those penny pinching ******* so much, I can't wait to switch carriers once my contract is up. It's really hard to find a good phone service provider here in Canada. :mad:

[infared_vision]

The GSM package. :P

I have it on a couple of my lines though, so I can make reference to that if necessary.

The system rules concerning "Monthly Plan Credits" might have changed at the time the cancellation fee changed from $200 to $400.

On my older plans (pre February 2007) this credit does not expire, but on any activations since then, it shows up with an expiration date. (In most cases, the length of the term.)

I've even had the amount of this credit changed on the old accounts, but it still doesn't expire.

Thanks for the info....I have to call them in a few days so i'll see what they say...

anyone have feedback on the HTC 621/620 - Rogers is offering it to me for $50 @ least i think it's this phone.

[HowEver]

I'm calling BS.

Rogers' data charges are either for MB downloaded or for page views (sometimes these are the same thing).

You didn't have "problems" with mobile internet. It was working just fine, that's the problem. Ignorance of what Rogers charges is practically impossible. If you haven't heard about their data fees, especially while abroad, your head is indeed in the sand.

I better give this a try, I'm still pissed at Rogers for charging me $4000 for data fees when my phone was having problems with the mobile internet. I was in Dubai and Rogers Mall didn't work, at first I thought it was because the service was not able in other countries but when I got back it still didn't work and it still doesn't to this day. Unfortunately, I had forgotten to lock my phone and I had left the phone on the Rogers Mall menu (only the menu worked, none of the links did) for hours then I got this outrageous bill, I thought that Rogers Mall was free to browse? I have been giving their reps hell for this but apparently they can't find the evidence for data usage but they refuse to offer a refund, all they gave me was a $50 credit.

I hate those penny pinching ******* so much, I can't wait to switch carriers once my contract is up. It's really hard to find a good phone service provider here in Canada. :mad:

[HunterSlayer]

I'm calling BS.

Rogers' data charges are either for MB downloaded or for page views (sometimes these are the same thing).

You didn't have "problems" with mobile internet. It was working just fine, that's the problem. Ignorance of what Rogers charges is practically impossible. If you haven't heard about their data fees, especially while abroad, your head is indeed in the sand.I don't blame you for finding this hard to believe but it is true. I am very well aware of their data plan policy and how it works. None of the links were functional, it would only go to the main page. Even here in Toronto, when clicking on the links I get a "network error." I took my phone to my local Rogers Wireless to find out what was wrong and they couldn't help me although they agreed that I shouldn't have to pay the $4000 fee because it's not my fault, it's a technical difficulty. Unfortunately, when I called even the manager refused to issue a refund, he told me if I really wanted it then my best chance would be to write a letter to the head of the division. I have done that and to this day I have not received a reply. Looks like they're pretty happy that they've gotten away with this, $4000 for one stupid bill is a great profit for them. If I don't get a response soon, I will take legal action.

[bubble.tea]

if you open a page up and leave it static for 'hours on end'..it won't keep reloading the page.

You'll pay for the initial Roamind Data fee for the first page., and that's it.

I'd love to help you out.

pm your number. I'll call in a favour.

[bobb]

anybody know if they gonna do any specials on the LG Shine anytime soon?

[Inferno69]

I cant find an answer in the pages I read so I guess I'll ask.

I want an LG shine, id prefer the slide from rogers over the flip from telus so this is why I'm asking...

Are there ANY deals for New customers with rogers Like the EPP plan from Telus which is here:
http://www.telusmobility.com/bc/plans/pcs/insider_plan.shtml
for a total of like $25 after taxes and SAF?

Thanks

[Aznsilvrboy]

Anyone know what the K790 comes with?
I just received an LG Shine and it came with the Data Cable, Headphones and 512MB SD Card.

I have a K790a, but not from Rogers and it comes with the phone (obviously), OEM earphones, charger, USB cable, manual, software. I didn't get a strap with mine, but others have (not sure if this is a Rogers only thing).

[bubble.tea]

I have a K790a, but not from Rogers and it comes with the phone (obviously), OEM earphones, charger, USB cable, manual, software. I didn't get a strap with mine, but others have (not sure if this is a Rogers only thing).

my rogers one came with a lanyard.

[Mulder and Scully]

This was like my 4th try in 6 months and I finally got in.

$20/mo base (don't quote me on this until I receive my first bill)
250 min daytime
Unlim evenings/weekends at 6pm
100 min Cdn long distance
VM/CID/125 TXTs (the "$10 communication value pack")
3 yr contract

I never had VM or TXT and no previous rep would add it on either until today and really that was all I ever wanted. I called and didn't even get the voice recognition system when a rep picked up. I told him I wanted to cancel, he asked why, I said Bell was offering a better plan for less (I saw it earlier on RFD but can't seem to find the thread anymore?), he offered to match it, I said Okay! I then asked if he could also match Bell's $20/mo base price and he said sure but I'll just wait until my first bill to see if it's actually there since the unlim at 6pm is usually $25/mo.

The cancellation fee only applies if you leave Rogers completely. I was in the middle of my previous 2 yr contract when I phoned in this morning and got it no problem. Before that I was on Pay-As-You-Go and retentions offered the same plan except without the VM and TXT to me as a current/new customer. I had to go back and forth between Pay-Go and Rogers to get them to transfer my account though. My online Rogers.com account right now is a mish-mash of both my old and new wireless contracts so hence why I can't tell if it's all final or not.

[skyrink]

This was like my 4th try in 6 months and I finally got in.

$20/mo base (don't quote me on this until I receive my first bill)
250 min daytime
Unlim evenings/weekends at 6pm
100 min Cdn long distance
VM/CID/125 TXTs (the "$10 communication value pack")
3 yr contract

I never had VM or TXT and no previous rep would add it on either until today and really that was all I ever wanted. I called and didn't even get the voice recognition system when a rep picked up. I told him I wanted to cancel, he asked why, I said Bell was offering a better plan for less (I saw it earlier on RFD but can't seem to find the thread anymore?), he offered to match it, I said Okay! I then asked if he could also match Bell's $20/mo base price and he said sure but I'll just wait until my first bill to see if it's actually there since the unlim at 6pm is usually $25/mo.

The cancellation fee only applies if you leave Rogers completely. I was in the middle of my previous 2 yr contract when I phoned in this morning and got it no problem. Before that I was on Pay-As-You-Go and retentions offered the same plan except without the VM and TXT to me as a current/new customer. I had to go back and forth between Pay-Go and Rogers to get them to transfer my account though. My online Rogers.com account right now is a mish-mash of both my old and new wireless contracts so hence why I can't tell if it's all final or not.

wow thats an awesome deal....i want to get one like it. im on a 3yr contract, and im 1.5 years into it...would i be able to push for any additional benefits?
instead of going through the "i wanna cancel" or "another company offered me better"...is there other routes that u can go? how about "a few of my friends got this deal and i want it too"...would that work?
i wanna call in and upgrade my plan...im currently on a $20/month corporate plan, unlimited evenings/weekends starting at 8pm, 200 anytime minutes and i think thats it...would i be able to push for caller id, 1000 long distance minutes and 125 text messages...free!??!?!

any help is appreciated, thx

[dragontea]

anyone gonna wait for this blackberry? and get it for free? haha

http://www.blogsmithmedia.com/www.engadgetmobile.com/media/2008/01/blackberry-8xxx-rogers-bgr.jpg

http://blackberrysync.com/wp-content/uploads/2008/01/vodafonebb8xxx.jpg

[Bakedbread]

i guess i was kinda lucky...when i called in 6 months ago
although it did take many calls to fix many wrong errors they had with my plan
but in the end i got something in which i HOPE i can stick to for a VERY long time

for me and my dad:

250 daytime minutes
unlimited Rogers2Rogers
unlimited evenings/weekends @ 6pm
unlimited incoming
125 text
voice mail
caller id
call forwarding (just on my dad's line)
1000 Canadian long distance minutes

after system access fee + 911 + tax = $30.56 per month

my sister's line:
250 daytime minutes
unlimited Rogers2Rogers
unlimited evenings/weekends @ 6pm
unlimited incoming
2500 texts
voice mail
caller id

after system access fee + 911 + tax = $31 per month

yup
i'm not gonna lie, it took verifying for at LEAST 4 bills, because they screwed up things like charging for Rogers2Rogers, or charging for the LD.
but in the end, i finally got what they INITIALLY told me i'd get
(actually, they initially told me it was gonna be $27/month after tax, system access, 911, but oh well..i guess its only $3 bucks...)

persistence and leverage is the key (i always call in as my dad, cause he's been with Rogers for over 20+ years)
you gotta be nice, but still forward/firm about what you want
i always would reiterate how i've been a loyal customer for X years, how other friends/family have better deals, etc etc

[Aznsilvrboy]

wow thats an awesome deal....i want to get one like it. im on a 3yr contract, and im 1.5 years into it...would i be able to push for any additional benefits?
instead of going through the "i wanna cancel" or "another company offered me better"...is there other routes that u can go? how about "a few of my friends got this deal and i want it too"...would that work?
i wanna call in and upgrade my plan...im currently on a $20/month corporate plan, unlimited evenings/weekends starting at 8pm, 200 anytime minutes and i think thats it...would i be able to push for caller id, 1000 long distance minutes and 125 text messages...free!??!?!

any help is appreciated, thx

Sure is possible. I got the following plan months into my new 3 year contract:

250 day time minutes
25 bonus any time minutes
unlimited evening/weekends from 6pm-7am (or was it 8am?)
1000 minutes of Canadian long distance ($5)
caller id/voicemail/125 text ($10 communication package)
$25 + $10 + $5 - $20 worth of credits = $20 + SAF + 911 + tax.

[Jordan Lee]

Well my dad and I have been on the old family plan for 3 years now. And I asked him to phone retentions. We got:
200 Mins (or 250 on 3 year)
Free eve. weekends at 6
CID
Voicemail on only 1 of the phones
On a 2 year contract

HTC Touch for 99 on a 3 year or 199 for 2 year. I asked about the 580's and their the same price...such bs.
Is this a good deal? I mean i tried to haggle soo much when he transferred the phone to me and she said theres no way I can give you free texts. And for some of you guys with the crazy Texts and Voicemail plans, are u on contracts or monthly? I feel im getting the short end of the stick on this one.

[Anarchy]

Just called in for the first time, been with them for 2+ years.
Was able to get for $30.75 (tax incl) and 3 year contract:
250 Daytime Mins
Unlim early evenings/weekends (6 pm)
Unlim text messaging
100 LD/mo within Canada
Unlim Rogers to Rogers
Call Waiting
Voicemail
Caller ID
Conference Calling

First 3 months unlimited calling/text msging

Free Blackberry Pearl (could have gotten KRZR for free as well)


I also got my gf the same plan with a few minor changes. She is a brand new customer, never been with Rogers.

They gave her the exact same plan for same price, except no 100 LD Mins, 125 text msgs (she has to call in after 6 months and they'll give her unlim text), and Pearl was $50 with a $50 mail in rebate.

Awesome!

[tmleafs26]

So my current phone was dropped and was experiencing some problems, so I decided to call Rogers and see what kind of phone they could offer me.

I Called the main number and was looking for a Razr2, and the lady said she could do an upgrade for $299 for a 3 yr renewal. I explained that it's $249 for new client and you're giving me $50 more, she said it's always cheaper for new clients. I politely declined and decided to call Rogers Retentions. After about a 15 minute wait, I was finally connected. Told my situation and the CSR asked what phone, I told her I was debating between the LG Shine or the RAZR2. She told me the RAZR2 is a much better phone then the LG Shine, and reviews on the net confirmed that. I asked what kind of deal you can give me because I did not want to leave Rogers. She said she could give me $100 credit, making it $199 and she would send me a rebate for an additional $50, so making it $149 in the end, but I would have to sign up for a Vision plan which gives me 10MB of internet and video calling, and some other radio and video on demand stuff. I told her I would take the phone if she could give it to me for $50 less, she hesitated and finally agreed.
So in the end if you ask nicely you will get, keep trying. I ended up getting a RAZR2 V9 for $149 paid up front and I have to send in for a $50 rebate, making the phone $99. On top of that the VISION charge per month is $5, of which she would credit so it's free. First 3 months is unlimited internet, unlimieted video calling and for the remainder of the term its 10MB per month of internet/email and unlimited video calling. She said they are trying to really promote the VISION package and if I wanted the phone it HAS to come with the Vision package. If anyone is interested in a hardware upgrade and getting a VISION plan, here's your chance. If at first you dont succeed, try again.
RAZR2 is arriving in 3-5 days - can't wait.

[tor_forsale]

i am with rogers for almost 4 years, just renewed for 2 years
here what i got:

200 day time minutes
weekend eveing free ( starts 6 pm )
unlimited incoming calls ( 10$ charge and then 10$ credit = so no xtra charge)
caller id
voice mail
rogers to rogers free

-- its a 20$ plan so 20$ + 10 - 10 + 6.95 + 0.50 + tax ~= 31$


-----------
i was paying 37 with tax before for unlimited incoming plan with 150 mins , caller id

-------------------- thanks to everyone to contribute in this thread,
remember - be nice to them while on phone
call retenion, ask about how to move your number to diff provider, what is the process, your spending is way too much high right now and then when they ask , sure they will , what we can do for you ? what are you looking for ? start your storyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

good luck guys !!!!!!!!!!!!!!!!!!!!!

[infared_vision]

Just called in for the first time, been with them for 2+ years.
Was able to get for $30.75 (tax incl) and 3 year contract:
250 Daytime Mins
Unlim early evenings/weekends (6 pm)
Unlim text messaging
100 LD/mo within Canada
Unlim Rogers to Rogers
Call Waiting
Voicemail
Caller ID
Conference Calling

First 3 months unlimited calling/text msging

Free Blackberry Pearl (could have gotten KRZR for free as well)


I also got my gf the same plan with a few minor changes. She is a brand new customer, never been with Rogers.

They gave her the exact same plan for same price, except no 100 LD Mins, 125 text msgs (she has to call in after 6 months and they'll give her unlim text), and Pearl was $50 with a $50 mail in rebate.

Awesome!

damn that's a wicked deal !

does anyone know if rogers will budge on the sys access fee or 911 ?

[Inferno69]

I cant find an answer in the pages I read so I guess I'll ask.

I want an LG shine, id prefer the slide from rogers over the flip from telus so this is why I'm asking...

Are there ANY deals for New customers with rogers Like the EPP plan from Telus which is here:
http://www.telusmobility.com/bc/plans/pcs/insider_plan.shtml
for a total of like $25 after taxes and SAF?

Thanks

Nobody knows?

[infared_vision]

ok so i just got off the phone with retention

$20 - 3yrs

250 wkd min

U/L even/wk after 6pm

Call Id/Call Dis/Cw

R 2 R

$20 Communication Value Pack

$20 Credit

20 + 6.95+.50+tax

any good ?

anyone know how much 5mb of mobile browsing is and how it works ?

[orij1nal]

Not sure if you left it out, but do you have callwaiting?

Yes it's included, I actually asked them if it was part of a package or had to pay . Basically they said it comes with all plans.

[bubble.tea]

ok so i just got off the phone with retention

$20 - 3yrs

250 wkd min

U/L even/wk after 6pm

Call Id/Call Dis/Cw

R 2 R

$20 Communication Value Pack

$20 Credit

20 + 6.95+.50+tax

any good ?

anyone know how much 5mb of mobile browsing is and how it works ?

wow. $25 in monthly recurring credits? and you basically were spoon fed this offer? as in, you called once, and just happened to get a rep who readily threw all the credits from the get gO? I'd say you got DAMN lucky.

[infared_vision]

wow. $25 in monthly recurring credits? and you basically were spoon fed this offer? as in, you called once, and just happened to get a rep who readily threw all the credits from the get gO? I'd say you got DAMN lucky.

i actually called a few times...i was getting a REALLY good deal through work for Bell and i used that to wheel and deal.

Thanks for the tips....

anyone have any comments on the HTC 621 ?

[alogostyle]

New Line for my GF for christmas...thats why the usage is so low despite the fact i activated it on the 18th, she didn't use it until the 25th.

my5 canadawide
200 anytime
unlim after 6pm
rogers to rogers
$10 everycall value pack

$20 + $10 - $25 + saf + 911 + tax = $14.08

also got her a free w580i and two months free service. You're normally not supposed to be able to get retention deals on new activations but i've been with the company for 12+ years and the girl i spoke to(Marina) made an exception.

http://img132.imageshack.us/img132/1183/bill2ot2.th.png (http://img132.imageshack.us/my.php?image=bill2ot2.png)

[TT333]

My new plan

After probably 5 calls to retentions, spread out over a few weeks, I have....

- 250 Weekday Minutes
- UNLIMITED INCOMING MINUTES
- Unlimited EW @ 6pm
- Call ID
- 2500 Text Messages (Woohoo! what I was going for!)

All of this for........
$25 + SAF + 911 + Tax

and an HTC Touch for $150

For the record, I've only been with Rogers since August '07.

:razz:

Yo b.t, (or anyone else who knows a lot about these plans), am I right to think that there are $31 in credits on my $25 plan?

[lktate]

Yo b.t, (or anyone else who knows a lot about these plans), am I right to think that there are $31 in credits on my $25 plan?

unlimited incoming - $10 credit
2500 txt - $10 credit
CID - $6 credit

total = $26 in credits

the base plan (250 daytime, e/w @ 6pm) is $25, where's the missing $5 credit??

[vintage]

is it possible for me to get a deal even though i'm half way into a new contract and i'm on a nursing plan which is corporate.

currrently i'm pay $23 + system + 911 and comes to roughly $33
it comes with

200 day time minutes
evenings and weekends starting at 6pm
voicemail, call display, call waiting

[rp_guy]

Called in today, mentioning the 17.30 EPP plan from telus, BS'ing about free CD, VM, unlimited text. Got a man, Indian accent.

Was only able to get free VM added to my account, because it is 'already very special'

Wanted texting, but i guess I got something today.


250/Unlimited Eve/Wkds Plan - $25.00

* 250 Weekday Minutes
* Unlimited Incoming Calls Opt.


Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Campus Calling Option Cr - To be removed on 06/02/2009
* Digital Call Display Credit - To be removed on 06/06/2010
* Monthly Plan Credit - To be removed on 07/06/2010
* Rogers to Rogers Calling Cr - To be removed on 28/08/2009
* Monthly Plan Credit - To be removed on 09/01/2011


My Current Wireless Essentials


* Unlimited Incoming Calls Opt.
* Voicemail
+ 100 CDN LD

notice, though, i don't have R2R anymore, i 'traded' it for unlimited inc.

[Clvn]

Contract is ending, called them twice and took this offer

20/month 3yr

250mins
Unlimited Evenings Weekends 6pm
Call Display, Voicemail, 125 Text
100 LD
R2R
Free Lg Shine, no activation.

comes to around $27 w/tax

Just checked online account and this is wht it says,
250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
250 Wkday/Unltd. Eve/Wkends


Additional Services
Detailed Billing
125 Sent/Unlim Received Text
Call Forward/Trans.Pay Per Use


Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)
Value Pack 1 Month Credit - To be removed on 09/02/2008
Digital Call Display Credit - To be removed on 09/01/2011
Monthly Plan Credit
Rogers to Rogers 3Yr Bonus - To be removed on 09/01/2011
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


6PM Early Eve. Calling Option
Rogers to Rogers Calling
$10 Communicate Value Pack


The 100LD seems to be missing, and not sure about those monthly credits... is the website reliable or should I give them a call?

[rp_guy]

the website is 100% accurate. make sure u check 'update my wireless essentials' on the same page (it's a separate link to another page) for the 100LD.

credits only apply if you have that feature, and monthly credits apply across the board, regardless of features. so your CD credit applies if you have CD. the final price, though, you can only see on your bill or if you call them up.

[v33]

My contract was up in 2 months and have been a customer for about 4 years. Wanted to get a phone upgrade so I called and this is what I ended up with after renewing for 3 more years which I would have done anyways.

Free Blackberry Pearl!
250 Anytime Mins (+25 bonus mins $20)
Unlt Evenings and Weekends (8pm)
VM, Call ID, 125 txt ($10 - $10 monthly credit)
100 Free CND Long Distance
Unlimited Email Package ($15)
Rogers to Rogers

Plus the usual fees and taxes.

I ended up with 75 more minutes plus VM,CID,125 Text and 100 mins long distance for the same $20 I was paying for just 200 anytime + eve and weekends, plus the free phone. Of course I went and added $15 unlimited email plan but it's well worth it to me.

[Newpunk]

Called them last week, this is the plan I got

275 Daytime minutes
100 Long Distance minutes in Canada
Unlimited Evenings and Weekends after 6 pm
125 Text messages
Unlimited Rogers to Rogers
Call display and voicemail

SE w580i for $49.99, activation fee waived, 3 year renewal

$32.45+tax

Decent deal, they wouldn't give me the phone free but I tried. Good enough for my needs I think, even though I know I could've tried a couple more times with different reps and may have had a chance of getting a better deal. Maybe I'll call them in a few months to see if they can throw in something else as well.

[manho]

just called. got 100 LD minutes free, no obligations.

[tmleafs26]

just called and said i renewed for 3 years yesterday when I upgraded my phone to a RAZR2 v9 for $99, and asked if they could add 2500 txts and 100 LD she said sure.

so for $25 + 6.95 + 0.50 = $32.45 -15% bundle discount = $27.58!!!!

I get:

275 minutes
Free wknds, and wknights after 6pm
Free incoming anytime
Voicemail,
Caller ID
1000 TXT Messages
100 CDN Long distance
Vision (The $10 plan) - FREE

Pretty happy with it

[bobb]

how much is the vision plan a month? when i went to the a store, the guy told me it was like 40$ extra a month, but he seemed kinda lost so i'm not sure.......

it wasn't a rogers store btw so the guy might have been wrong

[tmleafs26]

how much is the vision plan a month? when i went to the a store, the guy told me it was like 40$ extra a month, but he seemed kinda lost so i'm not sure.......

it wasn't a rogers store btw so the guy might have been wrong

depends on what plan u want...the cheapest one is $10 for 10MB....they have a promo now where it costs $5...check the rogers website under vision as there are a bunch of plans

[skyrink]

:( i striked out the first time i called (i have a 3yr contract, 1.5 years in...$20/month...only 275 anytime minutes and free evenings/weekends, thats it)

said my dad's new company had a corporate plan with telus that is better than mine and that i thought about joining up with him...but all they said was that yea corporate plans are usually very good and regular plans cannot match it, all i was offered was free caller id/call waiting...

im gonna call again tmrw, any tips?

[tmleafs26]

:( i striked out the first time i called (i have a 3yr contract, 1.5 years in...$20/month...only 275 anytime minutes and free evenings/weekends, thats it)

said my dad's new company had a corporate plan with telus that is better than mine and that i thought about joining up with him...but all they said was that yea corporate plans are usually very good and regular plans cannot match it, all i was offered was free caller id/call waiting...

im gonna call again tmrw, any tips?

do u have cablt tv with them? internet? - because the more services u have with them, the better...
keep trying, be very polite, make sure ur calling retentions...or *611 and say cancel service.....say the same thing next time u call, one CSR will eventually give u what u want...of course with a renewal - but who cares....
good luck

[skyrink]

do u have cablt tv with them? internet? - because the more services u have with them, the better...
keep trying, be very polite, make sure ur calling retentions...or *611 and say cancel service.....say the same thing next time u call, one CSR will eventually give u what u want...of course with a renewal - but who cares....
good luck

hi, thanks for the info and actually yes i do have internet and cable tv with rogers as well...should i mention that first and than try to get additional services, or call a different time. this is all so new to me...

[infared_vision]

just called and said i renewed for 3 years yesterday when I upgraded my phone to a RAZR2 v9 for $99, and asked if they could add 2500 txts and 100 LD she said sure.

so for $25 + 6.95 + 0.50 = $32.45 -15% bundle discount = $27.58!!!!

I get:

275 minutes
Free wknds, and wknights after 6pm
Free incoming anytime
Voicemail,
Caller ID
1000 TXT Messages
100 CDN Long distance
Vision (The $10 plan) - FREE

Pretty happy with it

wait...so you just renewed your plan yesterday and you called back today and asked for these additional service and they just gave it to you ????

help me out what did you say ...

[Slartibartfast]

wait...so you just renewed your plan yesterday and you called back today and asked for these additional service and they just gave it to you ????

help me out what did you say ...

Yeah, how'd you get the vision plan for free? Are you sure there isn't a $5 data plan somewhere?

[bigface]

Finally get what I want and confirmed twice, they all said my monthly payment should be 25.37 after tax so I signed for 3 yr term. But suddenly it's changed without any notice and when I received the bill it's 32 per month. Anyone has this issue before? Can I cancel now without extra charge? Really don't want to deal with them anymore.

[shadow_boi]

Finally get what I want and confirmed twice, they all said my monthly payment should be 25.37 after tax so I signed for 3 yr term. But suddenly it's changed without any notice and when I received the bill it's 32 per month. Anyone has this issue before? Can I cancel now without extra charge? Really don't want to deal with them anymore.

I got the same issue.

The pre said he gave me the communication pack for free for 3 year.

But when i checked my account online, I found out that he only gave me 1 month free for that.

So I called them again. They said it was fixed. But when I checked back to my account, no change yet.

I think i will wait for next month. if still no change, Ar... i will call them again.

[tmleafs26]

wait...so you just renewed your plan yesterday and you called back today and asked for these additional service and they just gave it to you ????

help me out what did you say ...

Yes I called and said that sinced I renewed yesterday for 3 years, I was wondering if you could add 100 LD and 2500 TXT to my account, she said sure, that was it. She was very friendly...saw that I renewed and just gave me what I asked for....Guess I got lucky with a nice CSR.

[bubble.tea]

.......Guess I got lucky with a nice CSR.

yes., VERRY lucky.

[VIKKO]

got this from retentions
$26~

250 anytime
unl evenings + weekend
r2r
unl incoming
5mb data
communication pack
free htc touch

have an issue with the comm package.. it didnt show on my first bill, however, i still have caller id but was charged for my txt msgs.

can someone help?

[infared_vision]

got this from retentions
$26~

250 anytime
unl evenings + weekend
r2r
unl incoming
5mb data
communication pack
free htc touch

have an issue with the comm package.. it didnt show on my first bill, however, i still have caller id but was charged for my txt msgs.

can someone help?

how long have you been with rogers...this is an amazing deal...which communication pack did you get ? and how did you score a free touch ??

Yes I called and said that sinced I renewed yesterday for 3 years, I was wondering if you could add 100 LD and 2500 TXT to my account, she said sure, that was it. She was very friendly...saw that I renewed and just gave me what I asked for....Guess I got lucky with a nice CSR.

very lucky....did u speak to the retention department ?

[linsook]

i didn't do so good but i am very satisfied

$25 first phone 3 year
250 mins
unlimited eve/wk @ 6
rogers to rogers
unlimited incoming
CiD/txt/vm ($10 comm pkg)
se w580i for 79.99

$20 second phone 2 year (bros, so i didnt bother with the other stuff, save myself 5 bucks, yes i am cheap. and im taking his razr2)
250 mins
CiD
unlimited eve/wk @ 6
rogers to rogers
unlimited incoming
free razr2 v9 (i was surprised myself when she gave me this, i just said razr2 she says its 149.99 and i will waive that for you no vision either)

[BootsJessie]

i didn't do so good but i am very satisfied

$25 first phone 3 year
250 mins
unlimited eve/wk @ 6
rogers to rogers
unlimited incoming
CiD/txt/vm ($10 comm pkg)
se w580i for 79.99

$20 second phone 2 year (bros, so i didnt bother with the other stuff, save myself 5 bucks, yes i am cheap. and im taking his razr2)
250 mins
CiD
unlimited eve/wk @ 6
rogers to rogers
unlimited incoming
free razr2 v9 (i was surprised myself when she gave me this, i just said razr2 she says its 149.99 and i will waive that for you no vision either)

That doesn't sound bad at all. Are you an existing customer?
Would she have given you the same plan for your brother?
Did you ask about the shine?

[linsook]

That doesn't sound bad at all. Are you an existing customer?
Would she have given you the same plan for your brother?
Did you ask about the shine?

ya she asked me if i would like the same, but since i pay for the bills i said no, save myself 5 bucks. nope, didn't ask about shine. been with rogers since '01. my story is actually a bit compliacted i messed up the first time and got on a $20 250 free after 6 cid... and the $80 w580thats it and i signed it for 3 years. but i read tmleafs post and decided to call back to see if they could change it, and while on that call i figured i do my bros too.

[BootsJessie]

What number are you calling?
I don't want to just get "sales", they can't do anymore more than what's in the flyer.
Thanks,

[najibs]

What number are you calling?
I don't want to just get "sales", they can't do anymore more than what's in the flyer.
Thanks,

Read the first post.

[BootsJessie]

Read the first post.

Thanks.
First post was from '04 didn't know if it would have changed.

[linsook]

What number are you calling?
I don't want to just get "sales", they can't do anymore more than what's in the flyer.
Thanks,

you can call the direct number from the front page. or *611, cancel phone, the first person to pick up is a CSR tell them you want to cancel your phone, they will transfer you to their customer relations department from here you can tell them what you want and they will see what they can do for you. (you may get transfered again to the consolidated bills customer relations if it applies to you.)

[Freckle Daddy]

Great thread guys. I just got off the phone with rogers, didn't really get any deals with my cell phone, but got 16% of my internet for 6 months. I thought I was talkin to retentions, but at the end I found out I was talking to consolidated. Guess that's why he wasn't offereing up great deals, that, any my plan doesn't expire till May. But I figure I laid a little ground work for my to call in a few months.

Anyways, just a couple of quick questions for you guys.

First, when you get to retentions, do you guys end up asking for certain features. I feel a little uncomfortable just flat out asking, or do you use a little more tact, like keep the guy on the phone for a bit, and see what he slowly offers? I read the OP, but I was hoping to get a little more recent feedback. My girlfriend, who I refer to as 'fiance' when talking to rogers, feel it sounds a little better. Is looking at switching to rogers, do you think I can use that as leverage to get 2 good plans?

Secondly, a little off topic but, when you go to upgrade your phone, what exactly to you need to bring in, as I've lost pretty much every accessory for my phone. Also do they track any kind of serial number on the phone itself, or is it just the sim card? My buddy has the exact same phone as me, but his is all beat up, where mines in almost new condition. So when I go to upgrade, could we just swap sim cards, so he gets a new lookin phone, and I trade in the crappy one?

A little long winded I know, but any help is greatly appreciated. Thanks all.

FD

[linsook]

Great thread guys. I just got off the phone with rogers, didn't really get any deals with my cell phone, but got 16% of my internet for 6 months. I thought I was talkin to retentions, but at the end I found out I was talking to consolidated. Guess that's why he wasn't offereing up great deals, that, any my plan doesn't expire till May. But I figure I laid a little ground work for my to call in a few months.

Anyways, just a couple of quick questions for you guys.

First, when you get to retentions, do you guys end up asking for certain features. I feel a little uncomfortable just flat out asking, or do you use a little more tact, like keep the guy on the phone for a bit, and see what he slowly offers? I read the OP, but I was hoping to get a little more recent feedback. My girlfriend, who I refer to as 'fiance' when talking to rogers, feel it sounds a little better. Is looking at switching to rogers, do you think I can use that as leverage to get 2 good plans?

Secondly, a little off topic but, when you go to upgrade your phone, what exactly to you need to bring in, as I've lost pretty much every accessory for my phone. Also do they track any kind of serial number on the phone itself, or is it just the sim card? My buddy has the exact same phone as me, but his is all beat up, where mines in almost new condition. So when I go to upgrade, could we just swap sim cards, so he gets a new lookin phone, and I trade in the crappy one?

A little long winded I know, but any help is greatly appreciated. Thanks all.

FD

when you upgrade, you don't swap anything, keep your phone or give it to your friend, doesn't matter. there are two retentions department, one is for consolidated bills. just flat out ask for what you want.

[Firestorm]

Great thread guys. I just got off the phone with rogers, didn't really get any deals with my cell phone, but got 16% of my internet for 6 months. I thought I was talkin to retentions, but at the end I found out I was talking to consolidated. Guess that's why he wasn't offereing up great deals, that, any my plan doesn't expire till May. But I figure I laid a little ground work for my to call in a few months.

Anyways, just a couple of quick questions for you guys.

First, when you get to retentions, do you guys end up asking for certain features. I feel a little uncomfortable just flat out asking, or do you use a little more tact, like keep the guy on the phone for a bit, and see what he slowly offers? I read the OP, but I was hoping to get a little more recent feedback. My girlfriend, who I refer to as 'fiance' when talking to rogers, feel it sounds a little better. Is looking at switching to rogers, do you think I can use that as leverage to get 2 good plans?

Secondly, a little off topic but, when you go to upgrade your phone, what exactly to you need to bring in, as I've lost pretty much every accessory for my phone. Also do they track any kind of serial number on the phone itself, or is it just the sim card? My buddy has the exact same phone as me, but his is all beat up, where mines in almost new condition. So when I go to upgrade, could we just swap sim cards, so he gets a new lookin phone, and I trade in the crappy one?

A little long winded I know, but any help is greatly appreciated. Thanks all.

FD

What I did was use Bell's $18 SDM plan and explain what it was about the plan that was making me switch. I then explained that Unlimited Network Calling was what I liked about Rogers most and that the Unlimited Network Calling with free CID/VM/125txts would be something I'd look at.

[Anarchy]

Great thread guys. I just got off the phone with rogers, didn't really get any deals with my cell phone, but got 16% of my internet for 6 months. I thought I was talkin to retentions, but at the end I found out I was talking to consolidated. Guess that's why he wasn't offereing up great deals, that, any my plan doesn't expire till May. But I figure I laid a little ground work for my to call in a few months.

Anyways, just a couple of quick questions for you guys.

First, when you get to retentions, do you guys end up asking for certain features. I feel a little uncomfortable just flat out asking, or do you use a little more tact, like keep the guy on the phone for a bit, and see what he slowly offers? I read the OP, but I was hoping to get a little more recent feedback. My girlfriend, who I refer to as 'fiance' when talking to rogers, feel it sounds a little better. Is looking at switching to rogers, do you think I can use that as leverage to get 2 good plans?

Secondly, a little off topic but, when you go to upgrade your phone, what exactly to you need to bring in, as I've lost pretty much every accessory for my phone. Also do they track any kind of serial number on the phone itself, or is it just the sim card? My buddy has the exact same phone as me, but his is all beat up, where mines in almost new condition. So when I go to upgrade, could we just swap sim cards, so he gets a new lookin phone, and I trade in the crappy one?

A little long winded I know, but any help is greatly appreciated. Thanks all.

FD

As mentioned, you don't need to give them your old phone. It's an upgrade, not a swap. They will send you a new phone and you can do what you like with your old one.

As for the plan itself, I used Telus' Friends and Family plan ($17.30) as a basis for what I was looking for. I basically told them Telus offered me this, I'm thinking of switching, what can you offer me. They will tell give you an offer, write down the details. Then think about and counter offer.

Ie. When I called, they offered me no text msging. I asked what they could do about that, they offeerd 125 text. I put them on hold, thought about it and came back and asekd for unlimited. She agreed. Same with unlim e/w calling, I asked for early eve and she agreed. Just be polite, and ask them what they can do for you. If you want Unlim incoming or unlim network to network, just say that would be soemthing that would definitely keep you there. They will likely agree.

Finally, for your gf, you can certainly get a great plan for her. I got a great plan for myself (2 years at rogers) and told them my gf also wanted to come over from telus, what can we do for her. They gave her essentially the same plan with very minor differences.

Be polite, be firm, and don't be afraid to ask. don't be a jerk and you should be fine, just insist on specific features and you should get it.

[skyrink]

Hi, i just got off the phone with rogers for the 2nd time in 2 days trying to upgrade my plan...my current plan is:

My Current Price Plan
200 Anytime Plan - $20.00

* 200 Anytime Minutes
* 50 Anytime Minutes
* 25 Anytime Minutes

Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing - To be removed on 31/01/2008
* Exact Pricing - To be removed on 31/01/2008

Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

The first offer to me was the only one I could get out of them and it was for 2 additional features:

Call Display/ID
and 100 Canadian Long Distance.

I also had to renew for another 3 years, i was already 1.5 years into my 3 yr plan.

Did I do ok? I really want to push for one more, 125 text messages, when would be a good time to call again...I dont want to get any "stars" or anything. thanks

[forgiven]

Hello, did anyone know that how much is the Nokia 5300? I'm 1.5 yrs into my contract & all they could offer me is the LG shine for $99 & w810i for $79 :(

Have anyone succeeded in getting unlimited network calling? The rep I just talk to say she can't add anything to my plan, which is:

$20
200 daytime
unlimited evening/weekend @ 6
100 LD
CID, VM, 125 txt
R2R

Wish I could get network calling instead of R2R. But I guess I'd try next time :D

[flexed]

Hey all,

I just called today *611 and "cancel my phone", talked to a customer relations person, and told them that I didn't want to continue with them because they are charging me too much. However, I'm not on a contract right now, would this put me at any disadvantage? My 12-month contract expired back in September of 07. The guy basically said "okay, no problem, I'll cancel you, and as of February 11th (30 days from now), you'll have no service". Then I said nevermind, and hung up, haha.

Did I do this right, or am I missing something? I didn't get transferred to Customer Retentions at all!

[Anarchy]

Hey all,

I just called today *611 and "cancel my phone", talked to a customer relations person, and told them that I didn't want to continue with them because they are charging me too much. However, I'm not on a contract right now, would this put me at any disadvantage? My 12-month contract expired back in September of 07. The guy basically said "okay, no problem, I'll cancel you, and as of February 11th (30 days from now), you'll have no service". Then I said nevermind, and hung up, haha.

Did I do this right, or am I missing something? I didn't get transferred to Customer Retentions at all!

Hahaha you hung up!

Customer Relations is the correct department to speak to. And you're not supposed to call and tell them to cancel. Just call and say you're "looking to cancel" because they charge too much and a competitor (Telus works well) has offered you a great deal. You wanted to call in and see what they can offer you.

And not having a contract is an advantage, because you can leave with no strings attached. Those that are stuck in a contract are at a disadvantage because it means they would have to pay cancellation fees to leave.

[skyrink]

Hello, did anyone know that how much is the Nokia 5300? I'm 1.5 yrs into my contract & all they could offer me is the LG shine for $99 & w810i for $79 :(

Have anyone succeeded in getting unlimited network calling? The rep I just talk to say she can't add anything to my plan, which is:

$20
200 daytime
unlimited evening/weekend @ 6
100 LD
CID, VM, 125 txt
R2R

Wish I could get network calling instead of R2R. But I guess I'd try next time :D

awww, thats a great plan u have...was CID, VM, 125 txt, R2R and unlimitied at 6pm part of ur plan when u signed up or did you call in once and get all of that!?!? teach me the ways, i want those features too...

[BootsJessie]

Well, took a while but I finally got what I was looking for :D

250 anytime
unlimited evenings & weekends @ 6pm
call display
voice mail
rogers to rogers
AND my5 Canada wide
all this for $20 + system access fee + 911

Got the same deal for my wife too

No free phone though, best they could do was $50 off so I took the KRZR for $30 each.

They have to charge me up front for the full price of the phone and then credit back the $100 ($50 x 2 phones) so for that hassle they have given me the first month on both phones for $0

I'm happy! I think I did really good :D

[forgiven]

awww, thats a great plan u have...was CID, VM, 125 txt, R2R and unlimitied at 6pm part of ur plan when u signed up or did you call in once and get all of that!?!? teach me the ways, i want those features too...

Just get little by little :D not all at once, though. And I'm just 1.5 yrs into the contract :cheesygri
When I sign up I paid regular price, just got the retention 1 month ago. To qualify for that they extend my contract by 8 months :( But that's not a very big deal since I'm gonna sign up for my sister & hopefully we could both get the same deal w/ R2R so we could have unlimited talk w/ each other.

[skyrink]

Just get little by little :D not all at once, though. And I'm just 1.5 yrs into the contract :cheesygri
When I sign up I paid regular price, just got the retention 1 month ago. To qualify for that they extend my contract by 8 months :( But that's not a very big deal since I'm gonna sign up for my sister & hopefully we could both get the same deal w/ R2R so we could have unlimited talk w/ each other.

hey, thanks for the quick reply. i am also 1.5 years into my plan, and today was the first time i made any changes to my plan and i renewed for another 3 years from today. little by little eh....but wat excuse would i use the 2nd time i call? i already used the "i am cancelling" method to get the free caller ID and 100 LD minutes, and when would i call. lmk thanks. :D

[forgiven]

hey, thanks for the quick reply. i am also 1.5 years into my plan, and today was the first time i made any changes to my plan and i renewed for another 3 years from today. little by little eh....but wat excuse would i use the 2nd time i call? i already used the "i am cancelling" method to get the free caller ID and 100 LD minutes, and when would i call. lmk thanks. :D

Gosh Rogers just got crazy. When I ask for HUP, they said I had to renew for another 3 years :mad: while I still have another 2 yrs to commit. Wait till next month if u wanna call, & the same method still works :D Bell/Telus is offering me...

[jayslay]

if you guys want 1000LD minutes its just an extra $5 i just got that for mine, all together $25

[Firestorm]

Gosh Rogers just got crazy. When I ask for HUP, they said I had to renew for another 3 years :mad: while I still have another 2 yrs to commit. Wait till next month if u wanna call, & the same method still works :D Bell/Telus is offering me...

Hardware Upgrade means you sign up for 3 years to get a new phone. That's what the term means. They won't give you a new phone unless you extend your contract.

Also, it's 3 years from the day you do the HUP. It is not 2 years + 3 years = 5 years. It's only 3 years starting from today.

[skyrink]

Gosh Rogers just got crazy. When I ask for HUP, they said I had to renew for another 3 years :mad: while I still have another 2 yrs to commit. Wait till next month if u wanna call, & the same method still works :D Bell/Telus is offering me...

haha cool, one month it is. its just so weird how the rogers representatives dont notice that features are getting added on one by one once in awhile for free...but i'll try anyways. :) i'll do a hardware upgraded in a few months, my phone is still sleek and fully functional, i like it a lot.

thanks for all the help everyone.

[mr_yellow]

Just an FYI on retention plans with data packages.

There is still nothing that comes close to Bell's unlimited mobile browser for $7 (or $15 for that matter). I just called a bunch of times got some very nice retentions reps and they didn't have anything in their system that came close to matching it. I even spoke to a few Data Reps and they also confirmed there's jack...

The closest thing is the $5 Vision mobile internet package for 10mb. but you have to renew for another 3 years. Or the BB $15 unlimited email.. but that won't work for the browser.

Argh.. =( anyone else have any luck?

[Aznsilvrboy]

Well, took a while but I finally got what I was looking for :D

250 anytime
unlimited evenings & weekends @ 6pm
call display
voice mail
rogers to rogers
AND my5 Canada wide
all this for $20 + system access fee + 911

Got the same deal for my wife too

No free phone though, best they could do was $50 off so I took the KRZR for $30 each.

They have to charge me up front for the full price of the phone and then credit back the $100 ($50 x 2 phones) so for that hassle they have given me the first month on both phones for $0

I'm happy! I think I did really good :D

Hey, how did you manage to do this? What did you say? Also how long have you been a Rogers wireless customer and how long were you into your contract? I'd really like to get My5 Canada Wide added to my plan too and keep my plan at $20.

[tmleafs26]

Ok so I called today to make sure everything that was promised yesterday was actually on the account, after checking Rogers.com I wasn't very confident it was. So I was on the phone for about 30 minutes, the lady I talked to screwed up the credits and charges and it wasn't appearing correctly and I was being charged for VM now. So in the end the CSR changed it around, I checked Rogers.com and everything is correct, here is an update as to what I got after renewing for 3 years.

Razr2 v9 for $99 (I heard some people getting them free - oh well)

275 minutes ($20)
Unlimited Incoming Calls (FREE)
Free after 6pm and weekend (FREE)
2500 Sent/Unlim Rec'd Texts (FREE)
10 MB Vision Plan ($5)
Caller ID (FREE)
Voice Mail (FREE)
Who Called (FREE)
Name Display (FREE)
100 CDN LD (FREE)

So $20+$5+6.95+0.50-15% Bundle = $27.58+14%=
$31.44 TOTAL

Didn't expect to get all this, but after 3 phone calls and a bunch of screw ups, I got what I wanted and a little bit more....ok alot more....
I'm not complaining, I've given Rogers enough money over the years, now it's my turn to get some services back.

Good Luck

[skyrink]

275 minutes ($20)
Unlimited Incoming Calls (FREE)
Free after 6pm and weekend (FREE)
2500 Sent/Unlim Rec'd Texts (FREE)
10 MB Vision Plan ($5)
Caller ID (FREE)
Voice Mail (FREE)
Who Called (FREE)
Name Display (FREE)
100 CDN LD (FREE)

So $20+$5+6.95+0.50-15% Bundle = $27.58+14%=
$31.44 TOTAL



:eek: OMG!!! all that stuff u have should cost double that....good job

[SonicSam]

I've been a member with Rogers Wireless for around 6months. (August 07)

So I assumed I'd get nothing that good.

Regardless I finally got the time to call CxR about it.

After talking for a while I finally got the offer

200Anytime Minutes
1000Evenings and Weekends 9PM (Yes, I know most people get 6PM and most get Unlimited)
Unlimited Incoming Local Calls
Local Airtime Bonus (6Months Free Local Calling)
10$ Communication Pack (CID, Voicemail, 125Text Messages) - 10$ CREDIT

25$ + SAF + Other Fees = 32$/month

Now obviously you guys know more than me, but this is good, but not _great_.

I'll be calling back tomorrow to see what they can do. :)

[Nermal]

250 anytime
unlimited evenings & weekends @ 6pm
call display
voice mail
rogers to rogers
AND my5 Canada wide
all this for $20 + system access fee + 911


My5 as part of a retention plan? That's a new one. I've always been told that it's not possible to have My5 added.

What province are you in?

[bubble.tea]

...Then I said nevermind, and hung up, haha.
...
lol....you definately have a 'bluffer' tag on your account now.

... And you're not supposed to call and tell them to cancel. ....
Funny....here I thought it was the cancellation department he called.

Well, took a while but I finally got what I was looking for :D

250 anytime
unlimited evenings & weekends @ 6pm
call display
voice mail
rogers to rogers
AND my5 Canada wide
all this for $20 + system access fee + 911....
so you got $5 for early evenings credited. CID/VM credited/ R2R credited...and $15 for my5 CWide Credited? Interesting.

[forgiven]

I heard someone say that if u signed up before Feb '07 (which I did in Jun '06) my cancellation fee is only $200 (not $400). Can anybody confirm this?

BTW, is R2R just local or nationwide? :confused:

Right now my phone is registered under my aunt's name & she is the one that called retention. But since I'm turning 18 in 2 months, can I get that line transferred to under my name so I could become tha account holder? :?:

Thank you for your time :D

Have a great weekend

[trafsta]

Can this "Rogers Customer Relations Department" be used if you want to try to get a better deal on all your rogers services? I currently am not part of any 'bundles' (they try to lock u in for 2 years with 'em right?) but have been with Rogers for 3+ years for wireless and 5+ years for cable tv/internet. I have Rogers Extreme Internet, a Rogers wireless cell phone, Ultimate TV pack + 1 year commitment to an HD PVR rental (first 6 months free w/ a HDTV purcahase). I wouldn't mind jumping ship from Bell to Rogers for home phone as well.

I'm not sure if I can call Rogers CxR and claim to be leaving to go to Bell, etc, since I just got the HD PVR for 1 year and cannot leave without (I'm guessing) a cancellation penalty. Hmm... any thoughts?

[BootsJessie]

New wireless customer! No retention
Called the number in the first post, told them I've tried calling sales and all they could offer me is what was in the flyer but I wanted more than that. I wanted to see if they could match what Bell was offering me. Said I was month to month with Bell but they were offering me a plan if I signed a contract. He asked what I was offered so I listed everything I've shown you except for the Rogers to Rogers, for $20. He put me on hold to see what he could do. Came back saying he could match it and add the Rogers to Rogers to make it sweeter than Bell's offer. At the time I couldn't decided which phones I wanted so he said he'd call me back later that day. After I agreed to that and hung up I was kicking myself thinking I should have signed with that offer on the spot, that he wasn't going to call back and I wouldn't get that deal again. But sure enough 4:00 came and he called. I had a chance to look at the phones. He restated the whole plan that I was getting, told him which phones I wanted and signed.

[st7860]

for those of you that don't already know, Rogers has a neat feature they can add if you ask them: free unlimited calls anytime of the day to and from Rogers and Fido customers.(local calls only)

[bubble.tea]

I heard someone say that if u signed up before Feb '07 (which I did in Jun '06) my cancellation fee is only $200 (not $400). Can anybody confirm this?

BTW, is R2R just local or nationwide? :confused:
.....

confirmed & local

thank you., my wk/end looks VERRRRRY promising :).

[forgiven]

for those of you that don't already know, Rogers has a neat feature they can add if you ask them: free unlimited calls anytime of the day to and from Rogers and Fido customers.(local calls only)

It's network calling & they said it can't be added to my account :( which already have $15 credit on the $20 plan. Gosh I want a credit for LD & unlimited incoming because I'd be out of town next year for university. Wat is a possible approach? I guess it'd be the $200 cancellation, not $400

However, I was told that a rep has extended my contract by 8 months for downgrading the plan (from the regular $37 to REGULAR $20) WITHOUT me knowing it!!!!!!!!!!!!!!!!! I called them & they kept saying that they already told me beforehand (seems like they think I'm a liar). Well it's ok if at least it should come with bonus features >:(

Sux, 2 more years to go through :mad:

[infared_vision]

for those of you that don't already know, Rogers has a neat feature they can add if you ask them: free unlimited calls anytime of the day to and from Rogers and Fido customers.(local calls only)

is this the same thing as R2R ?

what is it called?

[st7860]

is this the same thing as R2R ?

what is it called?

its called network calling.

rogers to rogers is between rogers customers only.

[infared_vision]

its called network calling.

rogers to rogers is between rogers customers only.

how much is it ?

so network calling is btw rogers and fido customer as well as rogers to rogers customers ?

[jwei]

is this the same thing as R2R ?

what is it called?

its unlimited network calling

[freakyflow]

Does R2R include calls to and from rogers landline customers?

[total90]

Does R2R include calls to and from rogers landline customers?

yes...it does...

[shwinn]

What's the maximum amount of credits can we have in our account?

[ywk820322]

Does R2R include calls to and from rogers landline customers?

nop.
that's unlimited network calling
R2R is wiress only

[bubble.tea]

for those of you that don't already know, Rogers has a neat feature they can add if you ask them: free unlimited calls anytime of the day to and from Rogers and Fido customers.(local calls only)

eligible price plans only smartASS.

[forgiven]

Right now my phone is registered under my aunt's name & she is the one that called retention. But since I'm turning 18 in 2 months, can I get that line transferred to under my name so I could become the account holder & made the change myself?
Oh, I just knew that a rep extend my contract by 8 months without notifying me (I change from a more expensive regular plan to the least expensive regular & she signed me up on another 2 yr contract). I tried to tell the agent that I didn't even agree to that but he insisted that the notes on the account said they already told me :mad: so screwed up now. What should I do now?

Thank you for your time :D

Have a great weekend

BTW, I went to Eaton Center yesterday & saw the w580i for 0$ ($75 - $75) while the best they can offer me at retention is $149 & that sucks.

[quato]

Instead of changing ownership name (dunno know what consequence will happen), another option is to ask your aunt to call regular customer service and add your name being an authorized user. :)

Right now my phone is registered under my aunt's name & she is the one that called retention. But since I'm turning 18 in 2 months, can I get that line transferred to under my name so I could become the account holder & made the change myself? I just knew that a rep extend my contract by 8 months without notifying me (I change from a more expensive regular plan to the least expensive regular & she signed me up on another 2 yr contract). I tried to tell the agent that I didn't even agree to that but he insisted that the notes on the account said they already told me :mad: so screwed up now. What should I do now?

Thank you for your time :D

Have a great weekend

BTW, I went to Eaton Center yesterday & saw the w580i for 0$ ($75 - $75) while the best they can offer me at retention is $149 & that sucks.

[tmleafs26]

What's the maximum amount of credits can we have in our account?

I know when I called a few days ago, he said that there was $36 in credits on my account and if it gets any higher "someone else" may look into your account and wonder why there is so much in credits.
To answer your question, I'm not sure, but anything under $30 looks fine.

[forgiven]

I know when I called a few days ago, he said that there was $36 in credits on my account and if it gets any higher "someone else" may look into your account and wonder why there is so much in credits.
To answer your question, I'm not sure, but anything under $30 looks fine.

Woa, $36 credit is amazing :cheesygri but $36 towards how much of your plan? Just curious :D

[bubble.tea]

Woa, $36 credit is amazing :cheesygri but $36 towards how much of your plan? Just curious :D

Anyway, the reps kept telling me that unlimited network can't be added. Has anyone succeeded in getting that?

not it's not.

Thing is., Rogers has had some Campus Calling/Vision Calling Promos., Maritime and Prairie only plans that are default heavily credited...so it's not all that much.

$36 in credits is one thing on a $50 PP., but on a $20....is just begging for an audit.

Frankly all of you continuously calling into Rogers trying to get ANOTHER credit...are just begging the agent to reevaluate your current credits, and remove them if they decide they aren't justified.

:)

Till that happens...FLOOD THE CALL CENTRES!!!

[shwinn]

Till that happens...FLOOD THE CALL CENTRES!!!

Will do ASAP. Time to push for unlimited txt msgs.

[nsd]

My free CID ends this month ... last time I called to "cancel" (2-3 months ago) they barely agreed to give me unlimited R2R. Will I screw myself over if I call again ?
My contract ends at the end of Feb.

[stevocanuck]

Well it's that time of the year again ( shopping around for the BEST wireless offers!!! ) :razz: After going over my bills I've noticed that I talk TONS in the day and hardly at all at night...so I called into Retentions thinking they had possibly a better plan for me, but 1st and 2nd calls I was quoted basically the same plans on the website and then told that they didn't have anything with just daytime minutes except $35/350mins/Unlimited Incoming, which seems ridiculous to me...

Here's my current Plan:
250 mins/Unlimited N&W at 6pm
Caller ID (Free)
Voicemail ($6.00)
Unlimited Text Messaging (Free)
1000LD minutes (Free)

works out to be $38.45 + tax after the SAF and 911

On the 3rd call the rep offer'd me 700min/Unlimited N&W at 6pm/Rogers to Rogers/Fido/Wireline/ at $45/month... which is basically just the Telus/Bell Response Offer...

Any suggestions???

[thefeebster]

Hi, i'm new here! I had no idea there was such a thing as a retention plan... lol, i'm a ignorant rogers customer! Anyways, now that i see what many of you are getting, i feel a bit cheated out.

Well, my contract ends in september so i've been wondering if i should call in a try to work out some deal or wait until my contract is completely over?

Anyways, I've been with rogers for only 2 years and 4 months. Here is my current plan: $25+SAF+911+TAX = 36.67 for
100 Weekday
1000 Weekend and Evenings
100 LD
UL incoming

I think this sucks... I tend to use a lot of LD so here is what i would like.
200 Weekday
UL E&W
UL Incoming
My5 Canada
CID, 125 texts

Do you think it is possible they will give it to me?

[infared_vision]

Hi, i'm new here! I had no idea there was such a thing as a retention plan... lol, i'm a ignorant rogers customer! Anyways, now that i see what many of you are getting, i feel a bit cheated out.

Well, my contract ends in september so i've been wondering if i should call in a try to work out some deal or wait until my contract is completely over?

Anyways, I've been with rogers for only 2 years and 4 months. Here is my current plan: $25+SAF+911+TAX = 36.67 for
100 Weekday
1000 Weekend and Evenings
100 LD
UL incoming

I think this sucks... I tend to use a lot of LD so here is what i would like.
200 Weekday
UL E&W
UL Incoming
My5 Canada
CID, 125 texts

Do you think it is possible they will give it to me?

Hey...

what your looking for sounds possible....the UL E&W might be after 8pm...

I would wait a few weeks b4 the contract is up to call them...unless u want to renew early. Really up to you.

GL.

[bubble.tea]

Will do ASAP. Time to push for unlimited txt msgs.

lmao. Oiiii!!!!!

[ky0kun]

Been with Rogers for 6 months, and I am currently paying...$50+/mth (I will do a breakdown of it). I am wondering a few things. When you refer to "Retentions" is that the same 18777643771 number? Or should I be calling something different? Does it matter?

Anyways, here is a break down of my current plan, and the 2 plans I was offered over the phone.

Current:
150 + 100 (bonus) Weekday Minutes
Unlimited Incoming
Unlimited Early Evenings/Weekends @6PM
Unlimited R2R (Rogers/Fido/Rogers Home)
CD/ND/WhoCalled/VM

It works out to be $42+$10+$6.95+$.5+Taxes
$57.01



I just called in a few minutes ago and asked them about their $5 Data Plan (10MB DATA for $5/mth).

I ended up talking to a rep about changing my plans, and therefore resigning my contract (3ys). Since I am only 6 months in, I don't think its that big of a deal.

Here is what I was offered.


Plan 1
350+350 (bonus) Weekday
Unlimited Incoming
Unlimited Ev/Wk @ 9
Unlimited R2R
10MB Data
CD/ND/WhoCalled/VM

$40 + $6.95 + $.50 +$10 +$5 (Data)
=$70.59


Was also offered this.
Plan 2
100 Anytime
1000 Min Ev+Wk
Unlimited Incoming
CD/ND/WhoCalled/VM
10MB DATA
$25+$10+$5(DATA)+$6.95+$.50
=$53.62

I told them I would call back, and to make a note on my account about us talking about the plans.

Just wanted to see what you guys though.

Essentially I just use my anytime minutes, to call someone for less than 1 minute, to tell them to call me back. I then use the Unlimited Incoming feature.

What I am also wondering, was, does anyone have a good plan I can perhaps quote them on that has Incoming and maybe 200 anytime.

Thanks.

[linsook]

Been with Rogers for 6 months, and I am currently paying...$50+/mth (I will do a breakdown of it). I am wondering a few things. When you refer to "Retentions" is that the same 18777643771 number? Or should I be calling something different? Does it matter?

Anyways, here is a break down of my current plan, and the 2 plans I was offered over the phone.

Current:
150 + 100 (bonus) Weekday Minutes
Unlimited Incoming
Unlimited Early Evenings/Weekends @6PM
Unlimited R2R (Rogers/Fido/Rogers Home)
CD/ND/WhoCalled/VM

It works out to be $42+$10+$6.95+$.5+Taxes
$57.01



I just called in a few minutes ago and asked them about their $5 Data Plan (10MB DATA for $5/mth).

I ended up talking to a rep about changing my plans, and therefore resigning my contract (3ys). Since I am only 6 months in, I don't think its that big of a deal.

Here is what I was offered.


Plan 1
350+350 (bonus) Weekday
Unlimited Incoming
Unlimited Ev/Wk @ 9
Unlimited R2R
10MB Data
CD/ND/WhoCalled/VM

$40 + $6.95 + $.50 +$10 +$5 (Data)
=$70.59


Was also offered this.
Plan 2
100 Anytime
1000 Min Ev+Wk
Unlimited Incoming
CD/ND/WhoCalled/VM
10MB DATA
$25+$10+$5(DATA)+$6.95+$.50
=$53.62

I told them I would call back, and to make a note on my account about us talking about the plans.

Just wanted to see what you guys though.

Essentially I just use my anytime minutes, to call someone for less than 1 minute, to tell them to call me back. I then use the Unlimited Incoming feature.

What I am also wondering, was, does anyone have a good plan I can perhaps quote them on that has Incoming and maybe 200 anytime.

Thanks.

thos plans don't look that good, i think you're talking to the wrong people. i think tmleafs26 has a plan you would want.

Ok so I called today to make sure everything that was promised yesterday was actually on the account, after checking Rogers.com I wasn't very confident it was. So I was on the phone for about 30 minutes, the lady I talked to screwed up the credits and charges and it wasn't appearing correctly and I was being charged for VM now. So in the end the CSR changed it around, I checked Rogers.com and everything is correct, here is an update as to what I got after renewing for 3 years.

Razr2 v9 for $99 (I heard some people getting them free - oh well)

275 minutes ($20)
Unlimited Incoming Calls (FREE)
Free after 6pm and weekend (FREE)
2500 Sent/Unlim Rec'd Texts (FREE)
10 MB Vision Plan ($5)
Caller ID (FREE)
Voice Mail (FREE)
Who Called (FREE)
Name Display (FREE)
100 CDN LD (FREE)

So $20+$5+6.95+0.50-15% Bundle = $27.58+14%=
$31.44 TOTAL

Didn't expect to get all this, but after 3 phone calls and a bunch of screw ups, I got what I wanted and a little bit more....ok alot more....
I'm not complaining, I've given Rogers enough money over the years, now it's my turn to get some services back.

Good Luck

[ky0kun]

That sounds great, exactly what I am looking for.

What I am wondering now, is how I should go about asking for it.
I don't think saying "my friend just got it" is a good approach.

[Trigger]

That sounds great, exactly what I am looking for.

What I am wondering now, is how I should go about asking for it.
I don't think saying "my friend just got it" is a good approach.

Baby steps. You won't get there right away.

What I'd do is try to get the communicate pack ($10 for VM, CID, 125 text) for free, or get your base plan down to $25 first. Then ask for the credits to pile up.

Don't expect everything at once.. it'll probably take you about 6 months to a year to get where you want to go.

[Variance]

That sounds great, exactly what I am looking for.

What I am wondering now, is how I should go about asking for it.
I don't think saying "my friend just got it" is a good approach.

You need to get to customer relations first. The first rep you got was just a normal CSR. To get all these wonderful retention plans, you have to imply that you are quiting or want to quit. From there they will transfer you to CR and they'll ask why and you tell them.

[tmleafs26]

That sounds great, exactly what I am looking for.

What I am wondering now, is how I should go about asking for it.
I don't think saying "my friend just got it" is a good approach.

I got that plan by calling a few times last year, then 3 times this year....You won't get everything all at once....First time you'll get one thing free, then next time u call another thing...Like the previous poster said - baby steps...
Be very persistent, if you fail 10 times, try an 11th time.
I called and renewed my plan this year when I asked for the extras, last time I asked them to match Bell's corporate offer that I was getting at work.
Cell Phone plans will continue to go down over time...Cell phones will become if they havent already the norm...I think pretty soon for $40-$50 you will have plans that have EVERYTHING included pretty much....
I remember my first cell phone plan years ago was 100 minutes per month, caller id and voicemail for $25, no unlimited incoming, no texts, no free after 6pm...
Good Luck...

[NuggyBuggy]

I just called in a few minutes ago and asked them about their $5 Data Plan (10MB DATA for $5/mth).

WTH.. I just signed up last week for 10MB data for $10/month... as that's all that's listed on the Rogers website (http://www.rogers.com/web/content/wireless-plans/essentials?content10=navigate).

Should I call in complain ? Where is this cheaper data deal described ?

[tmleafs26]

WTH.. I just signed up last week for 10MB data for $10/month... as that's all that's listed on the Rogers website (http://www.rogers.com/web/content/wireless-plans/essentials?content10=navigate).

Should I call in complain ? Where is this cheaper data deal described ?


If you have a Vision phone you can get the Vision plan which is 10MB for $10 -$5 promotional price for 3 years if u sign up now. SOme people have gotten the Vision plan without a Vision phone. I think this is what the previous poster was reffering to.

[cheleen]

Wow, thanks for this thread and all the tips and advice. :)

I have called many times this morning about my plan that I just renewed this morning.

I ended up with this 2 Year Plan

-$22 month plan with unlimited evenings and weekends after 5 pm ($25 plan with $2 extra for earlier evening calling plus a $5 Plan Credit = $22)

-250 Minutes Daytime
-Free Unlimited Incoming Calls $10 – Credit $10 **can change to unlimited text later if we decide to.
-100 Canadian Long Distance – No Cost
-Free Rogers to Rogers calling $5 – credit $5
-Free enhanced voicemail $8 – credit $8
-Free Call Display – credit $6

$22 plan + $6.95 System Access Free + $ .50 911 Emergency Fee = $29.45 plus GST = about $31 per month

I had the plan all set, seen that it was posted that people got free unlimited incoming calls, phoned back and they added it on no questions asked! I could not get the text package free though, but I have the option to switch to that instead of the unlimited incalling if needed.

I am happy with it except for no text messaging plan. :) Anything else I could have done??

We didn't need phones so I didn't bother with the phone upgrades. Can always do that later.


EDIT - I have a question that I just want confimation on..... For the unlimited incoming calls, can they be calls from another Province as long as we are in our local calling area??

[djgee]

Wow, thanks for this thread and all the tips and advice. :)

I have called many times this morning about my plan that I just renewed this morning.

I ended up with this 2 Year Plan

-$22 month plan with unlimited evenings and weekends after 5 pm ($25 plan with $2 extra for earlier evening calling plus a $5 Plan Credit = $22)

-250 Minutes Daytime
-Free Unlimited Incoming Calls $10 – Credit $10 **can change to unlimited text later if we decide to.
-100 Canadian Long Distance – No Cost
-Free Rogers to Rogers calling $5 – credit $5
-Free enhanced voicemail $8 – credit $8
-Free Call Display – credit $6

$22 plan + $6.95 System Access Free + $ .50 911 Emergency Fee = $29.45 plus GST = about $31 per month

I had the plan all set, seen that it was posted that people got free unlimited incoming calls, phoned back and they added it on no questions asked! I could not get the text package free though, but I have the option to switch to that instead of the unlimited incalling if needed.

I am happy with it except for no text messaging plan. :) Anything else I could have done??

We didn't need phones so I didn't bother with the phone upgrades. Can always do that later.


EDIT - I have a question that I just want confimation on..... For the unlimited incoming calls, can they be calls from another Province as long as we are in our local calling area??

Yes, unlimited incoming calls can originate from another province and would be treated like a local inbound call if you're in your home area. By the way, this is a really, really nice plan. I have something similar except my evening clock starts at 8pm and I'm paying $26.50, taxes in. Not bad considering I'm in Ontario (not sure if that has any bearing).

[dragontea]

More deals on the way with moe competition!!!

*************************
Jan 14, 2008 11:49 AM
THE CANADIAN PRESS


Shares in Rogers Communications Inc. fell four per cent Monday morning on a report that its Canadian monopoly on the GSM mobile-phone standard could be challenged by Telus Corp.

Telus (TSX: T) stock was down about one per cent on word of the potential shift, which would be costly and could be risky.

The Toronto Star reported during the weekend that Telus executives are believed to be considering making the company's CDMA (code division multiple access) network compatible with the GSM (global system for mobile communications) standard which is dominant outside North America – and is the technology that Apple's iPhone operates on.

Industry sources were quoted as saying Telus might move as early as this year to make the changeover, which could cost $500 million.

The CDMA format is still common in North America, but globally about four-fifths of cellphone users are on GSM.

Shares in Rogers, . (TSX: RCI.B) which has Canada's only coast-to-coast GSM network, were down $1.73 to $38.57 Monday morning on the TSX, while Telus declined 43 cents to $46.21.


http://www.thestar.com/Business/article/293818

Telus article to switch to GSM possible:

http://www.thestar.com/article/293353

[skyrink]

Baby steps. You won't get there right away.

What I'd do is try to get the communicate pack ($10 for VM, CID, 125 text) for free, or get your base plan down to $25 first. Then ask for the credits to pile up.

Don't expect everything at once.. it'll probably take you about 6 months to a year to get where you want to go.

a lot of you guys got really great plans from persistent calling, but arent u guys afraid of getting one of those bad customer stars if u keep calling? or will calling once a month be ok...im kinda scared to call a 2nd time asking for more free stuff threatening to switch providers when im really not :confused:

[007003s]

Thanks to this forum and HowardForums I just completely revamped my plans.

Before
Two lines with corporate plan, both contracts up as of last month
Line 1 - $20/month for 150 daytime min, unlim eve/wknds at 8pm, $10 Essentials pack for voice mail and Caller ID
Line 2 - $20/month for 200 daytime min, unlim eve/wknds at 8pm, no Caller ID or Voice Mail (bare bones!)

After a 3 year renewal via Customer Relations (took two calls)
Base Plan - $20/month for 250 daytime minutes, Caller ID, 100 LD minutes
Extras - Unlimited eve/wknds at 6pm ($5 less $5 credit), Rogers-to-Rogers (5 less $5 credit), Voice Mail ($6 - $5 credit), plus paying 1000 LD minutes for $5 on one line only
2 W580 phones for $49 each with no activation fee
(will also qualify for the 8GB memory mail-in promotion)

So instead of paying $50 per month base ($30+20) with lots of overages I am now paying $45 per month base ($20+25) and will probably never go over.

I asked about unlimited incoming and really pushed for free phones but no luck - revenue on the second line is very low so that probably was a factor.

Thanks everyone and good luck!

[Akaz1976]

Is it possible to get a family sharing plan with unlimited incoming?

Currently we pay 20+25 base for 250 anytime min with free between us calling. plus $10 each for features (Caller ID and Voice mail).

Taxes and SAF in i pay around $80 for 2 lines (evening start at 9pm, with unlimited weekends and evening)

Akaz

[infared_vision]

More deals on the way with moe competition!!!

*************************
Jan 14, 2008 11:49 AM
THE CANADIAN PRESS


Shares in Rogers Communications Inc. fell four per cent Monday morning on a report that its Canadian monopoly on the GSM mobile-phone standard could be challenged by Telus Corp.

Telus (TSX: T) stock was down about one per cent on word of the potential shift, which would be costly and could be risky.

The Toronto Star reported during the weekend that Telus executives are believed to be considering making the company's CDMA (code division multiple access) network compatible with the GSM (global system for mobile communications) standard which is dominant outside North America – and is the technology that Apple's iPhone operates on.

Industry sources were quoted as saying Telus might move as early as this year to make the changeover, which could cost $500 million.

The CDMA format is still common in North America, but globally about four-fifths of cellphone users are on GSM.

Shares in Rogers, . (TSX: RCI.B) which has Canada's only coast-to-coast GSM network, were down $1.73 to $38.57 Monday morning on the TSX, while Telus declined 43 cents to $46.21.


http://www.thestar.com/Business/article/293818

Telus article to switch to GSM possible:

http://www.thestar.com/article/293353

Great news for consumers

[MizTEcK]

nice... time to wait for this and make some threatening calls to relations ;)

[BootsJessie]

Thinking of upgrading my plan that I just signed on for. I want to get the shine phone but have to add the vision plan, which I'm ok with.
However, apparently they have already processed my previous order so I have to wait for it to arrive and then send it back. What I'm thinking is, should I keep the phones and plans that are coming and try and sell them? Where would I do this? Thought I saw a link somewhere to a site that is strictly for selling plans. Or can I do it here? How do I do it so as to make sure it's transferred over and I don't end up with the new person's bills, anyone ever sold a plan before?
Any help would be greatly appreciated.
Can I sell just the plan without a phone? Is this legal, allowed?
Thanks,

[Fightguard]

just negotiated a new 3-year term for my dad. likely not one of the best deals among the ones posted here but his old plan was 100 daytime + unlimited eve/we = $25 + $6 CID + SAF + 911.

New plan:
250 daytime
unlimited eve/we @8pm
FREE CID
FREE Nokia 5300

$15/month +SAF +911

basically, he's paying $16 less per month but gaining 150 more daytime and free CID. Evenings start at 8pm (7pm before) now but it isn't a big issue for him.

[Babypimpin]

Well just got off the phone with retensions myself..

Got the following for both my line and my dads line.
Each phone gets:

250 minutes anytime
Weekends and Evenings free from 6pm
Caller ID
Voicemail
125 Text Messages

Got all this including System Access and 911 for a combined total of $36.$$ after all taxes etc...

So if I deduce it properly, it looks like its $25 for everything plus SA and 911.

I think thats a pretty good deal.

On top of that, I get a Curve for $199 and a SonyEricsson W580 for $49...

This is based on a 3 year extension.

With the blackberry, I should be able to talk that down another $50 or so when I add a data plan as well (they typically give you an additional discount on the BB's when you add a data plan to it)..

So all in all, decent deal no?

think i coulda gotten this package down to $20 a month plus SA/911/Taxes?

[TorontoEh]

my buddy just got this yesterday:

150 anytime
untd Night/Weekend time starts at 6pm
CID/VM/125 Communicate pack
Network Calling
Unlimited Incoming
100 Canada LD Minutes.
SE K790a for $75 ($129 - $50)
+ renewed 1st month Free
+ 911 fee + SAF all in he said was $30 with TAXES ??? Is that any good?

[Aznkid2000]

My current plan is

100 Weekday/1000 Eve/Wkend
Unlimited Incoming Local Calls
75 Text messaging
Voicemail
caller id
+ 911 fee + SAF all to about 40$ a month including tax

I tryed to get a better deal but they won't give me any

so is this good enough?

[migo]

my buddy just got this yesterday:

150 anytime
untd Night/Weekend time starts at 6pm
CID/VM/125 Communicate pack
Network Calling
Unlimited Incoming
100 Canada LD Minutes.
SE K790a for $75 ($129 - $50)
+ renewed 1st month Free
+ 911 fee + SAF all in he said was $30 with TAXES ??? Is that any good?

That's good as long as you don't need more than 100LD and you don't need more than 150 outgoing daytime.

[TorontoEh]

That's good as long as you don't need more than 100LD and you don't need more than 150 outgoing daytime.

My only Q was, when you run out of your local 150 mins, does your 100 LD mins kicks in to ensure you don't get charge .30 overage mins?

Probably not but hey, free is free, he can call for 100 mins to anywhere in Canada?

That's a good plan

[TorontoEh]

My only Q was, when you run out of your local 150 mins, does your 100 LD mins kicks in to ensure you don't get charge .30 overage mins?

Probably not but hey, free is free, he can call for 100 mins to anywhere in Canada?

That's a good plan

Hey, with the above plan, you could practically use it as a home phone..LOL...free Incoming and unlimited after 6pm... :razz:

[Happy13178]

Renegotiated my wife's cellphone plan today, she's had hers for over 3 years, never called before for anything other than to change address.

She went from:

50 anytime mins
eve/wknd after 8pm
call display/waiting
100 ld mins
no txt msg

to:

200 anytime mins + 25 bonus
eve/wknd after 6pm
call display/waiting
1000 ld mins
125 txt msgs
free network calls
911
system access

for $32.44 a month.

Maybe not perfect, but much better than before.

EDIT: have to note as well, there was no negotiating at all...didn't even try. That was their first offer, and it seemed ok, so left it at that. Was also for a 1 year term, probably could have gotten better if I did longer, but that was all my wife wanted.

[djgee]

My only Q was, when you run out of your local 150 mins, does your 100 LD mins kicks in to ensure you don't get charge .30 overage mins?

Probably not but hey, free is free, he can call for 100 mins to anywhere in Canada?

That's a good plan

I heard that LD mins are actually to cover the cost of LD. That is, it's not minutes in addition to the base plan that happen to be for LD use. For example, if you decide to call somebody LD and the call duration was 5 minutes, that would be 5 minutes deducted from your included minutes from your base plan (i.e. 250 minutes included every month - 5 minute call = 245). No LD charge for this 5 minute call. I hope this makes sense. :confused:

[Kinley]

I just got this deal about a week ago
250 minutes
unlimited evenings and weekends at 6pm
voice mail
caller ID
unlimited text messaging
$20 a month

then they tossed in the 1000 long distance a month for $5
and the Blackberry Pearl for free

Then I called back after I got the phone because my voicemail wasn't working and had to fight with them to get it added for some reason. They ended up offering me unlimited email for $5 on top of what I was paying and they took $10 off my cable and $15 off my internet.

Rogers must really be in a giving mood these days.

[wellysm]

So i think i've got screwed,

I've been with rogers for 5 years, on the hospoital contact,

i pay 23 base, + taxes etc = about 34$

I get:CID, enhanced voicemail,
200 daytime
unlim evening and weekends after 6pm - 8 am
finally cheap long distance - 15 cents from canada to us and 10 cents in canada LD.

i called, and after 20 mins, nothing. he transfered to another department, and she told me she cant do anything, altho i told her about the plans many people on here are getting, and how my "friends" have certain plans. i even told her about the 10$ plans that are on here but she said there is no such a thing. so finally she told me she cant do anything altho i asked her for how much the cancellation fees are and she was ready to cancel me (my cell, TV and home phone) so at the end i said can i call you in 10 mins, they said they'll be closed and to call tomorrow morning.

any idea? thanks.

[babs00]

I just got back my invoice and interestingly, a call to 7-11 Speakout has been charged as R2R and is free. Thought, i'd mention.

[Inferno69]

Okay i think im going to go with rogers..

Im a new customer, can i expect anything better than the LG Shine for $149 (after a $50 billing credit) with 100 any time minutes and 1000 eve / weekend minutes for like $20 plus taxes. I get 3 months free calling/unlimited texting so i was thinking after 3 months id try to score a retentions deal..

[pinkbunni]

Just got off the phone with the retention rep, here's what I got:

275 min weekday ($25)
Unlimited evenings wknd starting 6PM
Unlimited Incoming call (FREE)
R2R (FREE)
Caller ID (FREE)
Voicemail (FREE)
125 text msg (FREE)
1000 LD Canada ($5)
TOTAL after SAF + TAX per month: $42.32

$199 BB Curve with no activation fee
3 months unlimited data
3 months unlimited local call

This is after 2 horrible phone calls with the data plan reps and two calls with CR.

I think it's a pretty sweet deal!!!
Stoked about my new Curve.

[djgee]

So i think i've got screwed,

I've been with rogers for 5 years, on the hospoital contact,

i pay 23 base, + taxes etc = about 34$

I get:CID, enhanced voicemail,
200 daytime
unlim evening and weekends after 6pm - 8 am
finally cheap long distance - 15 cents from canada to us and 10 cents in canada LD.

i called, and after 20 mins, nothing. he transfered to another department, and she told me she cant do anything, altho i told her about the plans many people on here are getting, and how my "friends" have certain plans. i even told her about the 10$ plans that are on here but she said there is no such a thing. so finally she told me she cant do anything altho i asked her for how much the cancellation fees are and she was ready to cancel me (my cell, TV and home phone) so at the end i said can i call you in 10 mins, they said they'll be closed and to call tomorrow morning.

any idea? thanks.

IMO, get off of the hospital plan if any of the other plans listed in this thread are of interest to you. Of course, YMMV but my wife was on a hospital plan for about 2 years and I called retentions to see what can be done. The retentions rep told me the same as they told you - not much (if anything) can be done. I think it probably has something to do with corporate codes and such on the account (i.e. exact pricing, discounted LD rates, etc.). Anyway, I asked the rep to remove the corporate "tagging" on her account and she ended up with a retentions plan to her liking. Below are the plan details for all of my Rogers wireless accounts, including my wife's. Hope this helps.

=================================================

Line #1:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 5pm
Unlimited incoming
Unlimited R2R
CID, VM, CF
100 CAD LD minutes
$10 Text messaging (2500)
$15 Unlimited BB e-mail plan
$5 Auto roadside assistance
Total: $41+SAF+911+taxes = $54.75

Line #2:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
unlimited R2R
100 CAD LD minutes
CID, CF
Unlimited data for 6 months
Total: $10+SAF+911+taxes = $19.72

Line #3:
250+25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
$20 Communicate Value Pack
100 CAD LD minutes
Total: $25+SAF+911+taxes = $36.67

Line #4: (wifey's plan)
700 anytime minutes
Unlimited evenings/weekends at 5pm
Unlimited incoming
Unlimited R2R
$20 Communicate Value Pack
1000 CAD LD minutes
Total: $67.50+SAF+911+taxes = $84.69

Wifey's plan is a bit pricey but I can't complain on the whole. Calculating the total for wireless services per month, it works out to just under $200. Definitely happy.

[PrimaryTech]

Okay i think im going to go with rogers..

Im a new customer, can i expect anything better than the LG Shine for $149 (after a $50 billing credit) with 100 any time minutes and 1000 eve / weekend minutes for like $20 plus taxes. I get 3 months free calling/unlimited texting so i was thinking after 3 months id try to score a retentions deal..

Probably not because you are a new customer. Retention department is for current Rogers customers only.

As mentioned in your quote, after 3 months you might be able to score something, but its highly doubtful but always worth a shot.

[PrimaryTech]

Line #2:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
unlimited R2R
100 CAD LD minutes
CID
Total: $10+SAF+911+taxes = $19.72

How you got this plan is beyond me. The other ones make sense, but this one just blows it out of water. Wow

[wellysm]

yah me neither, when i mentioned the 10$ plans they said there is no such a thing as a 10$ a month plan.

[total90]

Aside from all the plans people receive from the retention department...does anyone have any inside (or published) news of what phones Rogers are going to be carrying this year?

[shwinn]

my buddy just got this yesterday:

150 anytime
untd Night/Weekend time starts at 6pm
CID/VM/125 Communicate pack
Network Calling
Unlimited Incoming
100 Canada LD Minutes.
SE K790a for $75 ($129 - $50)
+ renewed 1st month Free
+ 911 fee + SAF all in he said was $30 with TAXES ??? Is that any good?

If that is really Network calling (Fido and Rogers) and not only Rogers2Rogers, yes that is a great plan. From reading the previous posts, I didn't know it was possible to get Network Caliing and Incomming.

[thefeebster]

Well i thought i would post about how i did today, it was my first call...

So my first call, i talked to some guy named henry, if that matters. I tried to get 100 dt, 1000E@8&W, My5 Canada, and UL Incoming. He said that it was impossible to pair My5 and UL incoming. Is this true? He even said his job would be on the line if he tried to do this. I'm not that good at bartering so i just said i would call back.

I was anxious to get a new and better plan settled on my day off so i called about 5 hours later and ended up talking to a woman. I came to terms that i would not be able to keep UL Incoming and i'm just not a pusher. But i barely had to say anything and this woman threw a pretty good plan at me.
From 100 DT, 1000E@8&W, UL Incoming, 100LD, I got for $25 (which is what my other plan cost) for 3 yrs:
250 DT min
UL E@8 & W
UL R2R
1000 LD
CID

The only downside in my mind is that i could not talk her down on the phone. So i will have to pay $99 for the w580i, but admin fee was waived. I think one of the main reasons i could not get many of the crazy plans some of you guys have is that i haven't been at rogers very long, its my only account with them, and i just suck at convincing people to do things. I'm pretty satisfied!

But one last question for those who go back to hk: Are you able to trade in phones from rogers in Hong Kong stores for credit when you buy phones there?

[linsook]

Probably not because you are a new customer. Retention department is for current Rogers customers only.

As mentioned in your quote, after 3 months you might be able to score something, but its highly doubtful but always worth a shot.

my friend actaully attempted it (telus customer) he got the same plan i did but with 2500 txt and a free se w580i. he called telus first for them to match, he got denied the first time so he tried rogers and got it, tranfered over. the crazy thing is he called back telus to see what they could do about his parents account, and he had the leverage of actaully transfering an account over to rogers. telus matched the rogers deal with a lg chocolate at $17.50 + saf + tax. lucky bastard.

[badass]

Well this is my third call to verify my plan after signing with Rogers for 3 more years and they still didn't get it right. Rogers was going to charge me an additional $10 for unlimited incoming which was suppose to be included in the package that I originally signed up for.

250 Mins + 25 Bonus minutes
Unlimited Eve/Wknds unlimited after 5pm
Unlimited Roger to Rogers
Unlimited Incomming
100 Min Long Distance
Caller ID
Call Forwarding

Total $20 plus SAF+911+taxes

Verified this with the rep. several times hopefully no more calls.

Had them remark my account about adding CID, VM and 125 text for $5 extra.

Cheers!!!

[Kongee]

i just got the following plan.

275 minutes anytime
after 6pm
voicemail
call display
unlimited incoming
100 LD in Canada
125 text message
system access fee

for $35 plus tax



is this a good deal? did i get jif?

[Kongee]

Well this is my third call to verify my plan after signing with Rogers for 3 more years and they still didn't get it right. Rogers was going to charge me an additional $10 for unlimited incoming which was suppose to be included in the package that I originally signed up for.

250 Mins + 25 Bonus minutes
Unlimited Eve/Wknds unlimited after 5pm
Unlimited Roger to Rogers
Unlimited Incomming
100 Min Long Distance
Caller ID
Call Forwarding

Total $20 plus SAF+911+taxes

Verified this with the rep. several times hopefully no more calls.

Had them remark my account about adding CID, VM and 125 text for $5 extra.

Cheers!!!

dammm..thats an awesome plan...i just signed up and got the same thing but have to play $35 plus tax.

[rosscopeeko]

Ok, i just negotiated a new plan and got the following after 10 years of tenure with Rogers.

275 daytime
Eve and weekends 6pm-8
Enhanced VM, CD, 125 texts
Rogers to Rogers
Unlimited incoming
1000 Can. long distance mins

For $25, plus system activation and 911 fees.

I'm happy, but i should mention i negotiated this plan with no hardware upgrade. I haven't done and upgrade for 3 years and i'm going to buy my own phone. I think i did ok. Took a couple of tries but i got what i was looking for.

[infared_vision]

ok...

so i called rogers trying to get them to add the network calling.

Right off the bat i knew i wasn't getting anywhere with the rep. (sound like a professional), i told him what i wanted and why.

He advised me that the package i have now is "Rich" and that the network calling is only offered on megatime plans....

any suggestions ?

[bubble.tea]

...but i should mention i negotiated this plan with no hardware upgrade. I haven't done and upgrade for 3 years and i'm going to buy my own phone. ...

So...you didn't do a hup...so...you didn't renew your contract right?

[Firestorm]

my buddy just got this yesterday:

150 anytime
untd Night/Weekend time starts at 6pm
CID/VM/125 Communicate pack
Network Calling
Unlimited Incoming
100 Canada LD Minutes.
SE K790a for $75 ($129 - $50)
+ renewed 1st month Free
+ 911 fee + SAF all in he said was $30 with TAXES ??? Is that any good?

That's amazing. That's actually what I wanted. From what I can see, it's:

$25 Mega Time Plan on a 3 year contract (so 50 bonus minutes to the 100)
$7 or whatever option for early weekends
$10 value pack
$? for unlimited incoming
$? for 100 long distance minutes
with $5 + $7 + $10 + $? + $? credit =O

[rosscopeeko]

No, i didn't do a HUP, but i did renew my contract. The rep wasn't willing to give me everything with a phone included. Can i do a HUP in the future and keep the plan i have now? Hope so.

[Makaveli the Don]

So if I call retentions and I talk to them what would I say? That I want a new plan? Or that someone has a better plan and I want something similar? Or that I want to cancel?

Right now I pay $50+: 200 Daytime, CID, UL weekends & 6pm, R2R, 25 text messages.

I'm really hoping for that price to come down to about $30 :| Or I'm willing to add another line for this price or slightly higher (2 phones similar plans on both). I've been with Rogers over a year and a half.

Any tips/suggestions on what to say will be very helpful.

Thanks in advance!

[ms1031]

This question is off topic, but how do I change the number of rings before voicemail gets activated for my cellphone?
I want to increase the number of rings, and currently it is only 4.

[AirForceElite]

No, i didn't do a HUP, but i did renew my contract. The rep wasn't willing to give me everything with a phone included. Can i do a HUP in the future and keep the plan i have now? Hope so.

No...obviously no. If the rep isn't willing to give you a phone for cheap...what do you say?
"Oh....then I'd like to cancel my line please. Telus is giving me $300 phone at $0. Please cancel...thanks"

i cant believe people still have problems with this. 800+ pages..
if you sign a contract but dont get a phone, later on, when its time to get a phone...you will have no bargaining power because they already have you on a 3 year contract...why would they give you discount on phone when you can pay full price as all new customers?
what are you going to say after? that you will cancel your 3 year contract and move to telus if they dont give you a good deal?
they will be glad to let you go and collect your nice $400+ tax Early Cancellation Fee.


This question is off topic, but how do I change the number of rings before voicemail gets activated for my cellphone?
I want to increase the number of rings, and currently it is only 4.


You can't with Rogers.





Line #2:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
unlimited R2R
100 CAD LD minutes
CID, CF
Unlimited data for 6 months
Total: $10+SAF+911+taxes = $19.72




what the ****?!?!

[coldfire]

i'm just wondering guys if there is a similar thing for Rogers cable?
i don't have a contract for cable right now and have been a customer for about 4 years. i would like to get a reduction in the cost and/or a deal on the sports pak. anyone try this for cable?

[xtchic]

i called yesterday and got the same plan i did for my dad's line in december
at first they didnt want to give me the same thing but i told them what i was being offered at Telus so they gave in:

250 daytime minutes (my dad has 275)
unlimited eve/wkd @ 6pm
R2R
100 LD
Communication Package(VM,CID, 125 text)
$20+6.95+0.50=27.45 + tax = ~$32

I also got the Motorola Razr2 for $99 (which i got today so fast!!)however now i realize i need to add the vision plan to get video calls! i was told they don't have pay per use and i just wanted to try it :cry: !!! oh well not like i'll use it much anyways!

[coldfire]

i'm just wondering guys if there is a similar thing for Rogers cable?
i don't have a contract for cable right now and have been a customer for about 4 years. i would like to get a reduction in the cost and/or a deal on the sports pak. anyone try this for cable?

i just tried, and...NO it definitely does not work for cable TV it seems. oh well, i tried heh.

[mjl]

I redid my package in December after one year and then in Jan. I did the HUP, so you can renegotiate and still get a new phone a few weeks later.

[infared_vision]

Wow..

called in again last night trying to get network calling the retention dept. is starting to get tuff :(


oh well......

[Akaz1976]

Re-upped for 2 years.

2 phones on family plan.
Unlimited between US
1000 Canadian LD between us minutes
600 anytime shared min
Unlimited incoming
Voice mail, caller ID, 75 text messages


~$66 incl everthing for 2 phones.

Also got LG Shine for $100 with the plan

EDIT: My second line contract is up later this year so i can push for a better deal if they are available in a years time

[Mendesb]

Re-upped for 2 years.

2 phones on family plan.
Unlimited between US
1000 Canadian LD between us minutes
600 anytime shared min
Unlimited incoming
Voice mail, caller ID, 75 text messages


~$66 incl everthing for 2 phones.

Also got LG Shine for $100 with the plan

EDIT: My second line contract is up later this year so i can push for a better deal if they are available in a years time
\

be weary of unlim between us calling. I just did a customer yesterday who thought it was unlim b/w us in canada...

what it was is: unlim b/w us locally, 500 b/w us within canada.
they have a new fam plan with 1000b/w us

[Akaz1976]

Good warnings and true.

The key for me in that plan was unlimited incoming. That allows us to use the phones a lot more.

Next is plan to get some sort of call back service. Any options?

\

be weary of unlim between us calling. I just did a customer yesterday who thought it was unlim b/w us in canada...

what it was is: unlim b/w us locally, 500 b/w us within canada.
they have a new fam plan with 1000b/w us

[Webkikr]

I just switched from a Razr to a Blackberry and not a Palm Treo.

The plan I used to have, and I say USED to have is because they dropped me minutes due to phone switching or some crap.

The original plan was for the Razr V3T, and now I have one for the Treo.

Still not bad, but not as good as it was before:

350/Unltd Early Eve/Wkds Plan $45.00
Monthly Plan Credit savings of -15.00
Blackberry Service 1 MB 25.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Essential Value Pack 10.00
Total usage charges ending Dec 21/07 6.60
Total Wireless charges before Taxes $79.05
G.S.T. (#86239 5381) 4.74
Your total new charges $83.79

Now I also have 350 bonus mins as well, the usage charges are for the long distance plan I had being wiped off the package and what not.

I will be heading to Bell soon, because a friend of mine at Bell is willing to give me a Treo 680 to switch over and basically the same plan for $55.00 total a month.

Almost 10 years with Rogers and it is coming to an end...

[Benlehot]

anyone tried to get unlimited data plan for 7$ or 15$ like Telus and Bell plans ?



Ben

[guanghot]

I have two cell phones with Rogers for 6 years, I got the following

250 daytime mins
unlimited evenings and weekends starting at 6pm
FREE communication pack
FREE R2R
FREE Unlimited incoming
FREE 100 CDN. long distance mins

for $20 + SAF + 911

[mr_yellow]

anyone tried to get unlimited data plan for 7$ or 15$ like Telus and Bell plans ?



Ben

i've tried but have been unsuccessful. there simply isn't anything in their database that comes close to unlimited data for under 10-20 bucks.

we'll have to wait for more people to switch.

[AirForceElite]

I have two cell phones with Rogers for 6 years, I got the following

250 daytime mins
unlimited evenings and weekends starting at 6pm
FREE communication pack
FREE R2R
FREE Unlimited incoming
FREE 100 CDN. long distance mins

for $20 + SAF + 911

jesus christ

[MrSkinny]

just got more stuff added so i thought i should share

20+saf+911+taxes

250+25 wkday
8pm wknd/evening
R2R
unlimited Incoming
Enhanced vm
caller ID
Who Called
Name Display
2500 txt
100 long D

took a couple calls. be patient and polite.

[paulo500]

What happens when you don't get what you want, and they say "I'll save my notes so if you call back the next rep will be up to speed."??
I got a crappy deal because i got a new phone about 6 months ago so they probably think that's their 'key' to keep me because id owe them about $400 if i bail out.
:twisted:

[djgee]

just got more stuff added so i thought i should share

20+saf+911+taxes

250+25 wkday
8pm wknd/evening
R2R
unlimited Incoming
Enhanced vm
caller ID
Who Called
Name Display
2500 txt
100 long D

took a couple calls. be patient and polite.

As AFE has said above....Jesus Christ! That's a wicked plan. I stated my plan a while ago and I thought I was getting a kick a$$ deal. I'm not complaining by any means, just thought for a second that in order for me to get what you have, it would cost a lot more. I'm happy with what I have, greedy = potential flagged account. :cheesygri

[bubble.tea]

just got more stuff added so i thought i should share

20+saf+911+taxes

250+25 wkday
8pm wknd/evening
R2R
unlimited Incoming
Enhanced vm
caller ID
Who Called
Name Display
2500 txt
100 long D

took a couple calls. be patient and polite.

lemme guess....EVM was free credited originally right?

[skyrink]

just got more stuff added so i thought i should share

20+saf+911+taxes

250+25 wkday
8pm wknd/evening
R2R
unlimited Incoming
Enhanced vm
caller ID
Who Called
Name Display
2500 txt
100 long D

took a couple calls. be patient and polite.

dang thats nice...thats my dream plan for only $20. wats the difference between "caller ID" and "who called" and "name display"....i thought caller id covered all of that!

[bubble.tea]

.....Almost 10 years with Rogers and it is coming to an end...


I hate to do this, but It would eat me up inside otherwise lol.




I still have your pm from (May 24th, 2007, 05:24 PM ) when you :rolleyes: claimed you had 500+500mins. I never believed you then, and you never proved it....and I don't believe you now. Why some people decide to open their mouths on a public forum, and not give any substantiation when asked about it...is beyond me.

Have fun with Bell.

We'lll see you in a year...or less.

[MrSkinny]

main thing is justifying that you need those features and that you're not just asking for them because youre greedy. i was able to justify the upgraded txt ( i had the 125 txt communicate plan before and busted over the limit two months in a row).

Also having the right rep on the line has a lot to do with it as well... you can usually tell if they're gonna be a play by the book tight ass or a cool agreeable "here you go, lemme add that to your plan" kinda rep from the start. if you feel they're gonna be difficult just dont bother and call back another day.

be patient and polite, cant emphasize that enough. most people on here with the awesome plans didn't get there by one phone call alone. it takes time and patience. get the ball rolling and gradually add the features here n there lil by lil.

if you get a good rep, let them know that. a small compliment goes a long way.

*one last thing, those of you who do the "my friend has this so i want it too.." line. it usually doesnt work.

seeing as this thread is over 800 pages long what i mentioned has probably been brought up. but whatevs. good luck!

name display shows the name of the caller regardless of whther or not they're in your address book. without name display it only shows the number of the person calling if they're not in your phone.

who called is for those of us who turn their phones off. when ou're phone is off you wont know who has tried to reached you. who called solves that by sending you a text with a list of callers that tried calling you while you're phone was turned off/no reception.

[tor_forsale]

i keep going back at looking at this

Line #2:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
unlimited R2R
100 CAD LD minutes
CID, CF
Unlimited data for 6 months
Total: $10+SAF+911+taxes = $19.72


cannot believe it, if there is a plan with 10$ + saf , i will get one more phone...



IMO, get off of the hospital plan if any of the other plans listed in this thread are of interest to you. Of course, YMMV but my wife was on a hospital plan for about 2 years and I called retentions to see what can be done. The retentions rep told me the same as they told you - not much (if anything) can be done. I think it probably has something to do with corporate codes and such on the account (i.e. exact pricing, discounted LD rates, etc.). Anyway, I asked the rep to remove the corporate "tagging" on her account and she ended up with a retentions plan to her liking. Below are the plan details for all of my Rogers wireless accounts, including my wife's. Hope this helps.

=================================================

Line #1:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 5pm
Unlimited incoming
Unlimited R2R
CID, VM, CF
100 CAD LD minutes
$10 Text messaging (2500)
$15 Unlimited BB e-mail plan
$5 Auto roadside assistance
Total: $41+SAF+911+taxes = $54.75

Line #2:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
unlimited R2R
100 CAD LD minutes
CID, CF
Unlimited data for 6 months
Total: $10+SAF+911+taxes = $19.72

Line #3:
250+25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
$20 Communicate Value Pack
100 CAD LD minutes
Total: $25+SAF+911+taxes = $36.67

Line #4: (wifey's plan)
700 anytime minutes
Unlimited evenings/weekends at 5pm
Unlimited incoming
Unlimited R2R
$20 Communicate Value Pack
1000 CAD LD minutes
Total: $67.50+SAF+911+taxes = $84.69

Wifey's plan is a bit pricey but I can't complain on the whole. Calculating the total for wireless services per month, it works out to just under $200. Definitely happy.

[bubble.tea]

main thing is justifying that you need those features and that you're not just asking for them because youre greedy. i was able to justify the upgraded txt ( i had the 125 txt communicate plan before and busted over the limit two months in a row). ....


*one last thing, those of you who do the "my friend has this so i want it too.." line. it usually doesnt work. .....

para a - lmao...do you hear yourself here? Justifying puh-leeze hehe? If you can justify using it that's fine...but why should a company give it for free? I can justify the need to to have every Premium Channel lineup on my Satellite tv, but should they give them to me for free? C'mon...

There are legitimate Client Loyalty policies to MATCH competitor Offers...and there's RFD Forum Elite who just jump on Retentions when they have 30mins to kill waiting at the bus stop lmao. Tread Carefully, lest you get a Sexy Tag on your acct, effectively FREEZING ANY further credits for your account.

para 2 - Just like everything in this thread, NOTHING is for sure. The ONLY certain thing, is that success rates with Retention are 95% Rep related. I've even read of reps STARTING off nice, but turning into tight-wads :lol:...nothing is for certain.

Throw the dii, and hope for the best. Just remember...if you fail., it'll turn into Russian Roullette:twisted:.

[djgee]

i keep going back at looking at this

Line #2:
250 + 25 bonus anytime minutes
Unlimited evenings/weekends at 8pm
Unlimited incoming
unlimited R2R
100 CAD LD minutes
CID, CF
Unlimited data for 6 months
Total: $10+SAF+911+taxes = $19.72


cannot believe it, if there is a plan with 10$ + saf , i will get one more phone...

My billing cycle is at the end of the month so I'll try to post pics of my bill. In the meantime, this was last month's bill:

http://i247.photobucket.com/albums/gg123/djgee_2008/mybill.jpg

It's not a direct reflection of my current plan as I have asked text messaging be removed on this phone since I have 2500 on one of my other lines.

[bubble.tea]

....
http://i247.photobucket.com/albums/gg123/djgee_2008/mybill.jpg
......

CF Retention Disc -$3.00? that's funny,

Nice scan btw.

[paulo500]

So has anybody got a great deal through retention even if they just got a phone upgrade recently?

[Mendesb]

My billing cycle is at the end of the month so I'll try to post pics of my bill. In the meantime, this was last month's bill:

http://i247.photobucket.com/albums/gg123/djgee_2008/mybill.jpg

It's not a direct reflection of my current plan as I have asked text messaging be removed on this phone since I have 2500 on one of my other lines.

very very nice plan. all I have to say.

[water_boy]

So has anybody got a great deal through retention even if they just got a phone upgrade recently?

yes and i was very impressed. i got the htc touch for $100. They waived the $35 activation fee. I collected the 2 gig memory stick same time also. my plan was changed in the same month I got my phone (december). my current plan is:

700 anytime minutes
100 canadian long distance minutes
free after 6pm and weekends
free rogers network calling (rogers to rogers, fido, or rogers home phone)
free incoming calls
call display
voice mail
125 texts messages sent and free received
-------------------------------------------
$47.00
SAF + 911
------
TOTAL $61.52

Its essentially an unlimited calling plan. I use easily 4000 minutes a month and my bill stays the same.

[tmo72]

This was my 1st offer:

250 min, unlimited at 8pm, CD, R2R, 100 LD min for $20. Plus a free bb pearl.

It falls short of what I want. With the next csr is it a better idea to bring up what I was offered in hopes of adding more onto it, or is it better to just start the whole process over again?

[levp]

This was my 1st offer:

250 min, unlimited at 8pm, CD, R2R, 100 LD min for $20. Plus a free bb pearl.

It falls short of what I want. With the next csr is it a better idea to bring up what I was offered in hopes of adding more onto it, or is it better to just start the whole process over again?

Dont even try to start all over, they note everything they offer you on your account!
They ll realize what you are doing and might flag your account!! so carefull!
just call back and tell tehm you thought over their offer and youre taking it if they could add this or that option.
Anyways, I think it is pretty good!:razz:

[jwei]

Dont even try to start all over, they note everything they offer you on your account!
They ll realize what you are doing and might flag your account!! so carefull!
just call back and tell tehm you thought over their offer and youre taking it if they could add this or that option.
Anyways, I think it is pretty good!:razz:

they dont flag everything offered...

[PrimaryTech]

My billing cycle is at the end of the month so I'll try to post pics of my bill. In the meantime, this was last month's bill:

http://i247.photobucket.com/albums/gg123/djgee_2008/mybill.jpg

It's not a direct reflection of my current plan as I have asked text messaging be removed on this phone since I have 2500 on one of my other lines.

I'm jealous, thats probably the best plan I've seen.

[prad]

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Chat N' Send Bonus
* Local Airtime Bonus
* 250 Wkday/Unltd. Eve/Wkends


Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)

* Digital Call Display Credit - To be removed on 10/12/2010
* Monthly Plan Credit
* Rogers to Rogers 3Yr Bonus - To be removed on 09/12/2010


This is my plan i just got.

I dont understand what local airtime bonus is ?

[bubble.tea]

....I dont understand what local airtime bonus is ?

It is a 3month bonus added on when you renew for 3 years. It gives UNLIMITED LOCAL AIRTIME for the three months. You can place or pick up a call for an UNLIMITED period for the three months, without incurring any overage $$.

[prad]

Then what is chat n send

why does it show both chat n send and local airtime bonus.

I remember negotiating for a 6 month unlimited calling instead of 3 months unlimited calling AND texting.
i actually asked for unlimited local calling for the duration of the contract.
And then rep laughed at me and offered me 6 months.

[bubble.tea]

Then what is chat n send
.....
i actually asked for unlimited local calling for the duration of the contract.
And then rep laughed at me and offered me 6 months.

http://img.photobucket.com/albums/v283/petawawa/smilies/laugh.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/laugh.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/laugh.gif. Shameless!!!


airtime bonus = running your mouth off ad nauseum
chatNsend = running your mouth + fingers off...ad nauseum (pic/vid/mms'ing ;) )

[kmchow]

Then what is chat n send

why does it show both chat n send and local airtime bonus.

I remember negotiating for a 6 month unlimited calling instead of 3 months unlimited calling AND texting.
i actually asked for unlimited local calling for the duration of the contract.
And then rep laughed at me and offered me 6 months.
I think local airtime bonus means the "official" plan comes with 200 minutes, but they throw in another 50 or 75 minutes bonus depending on the promo.

[prad]

when i called and asked the rep, he told me that local airtime bonus means 3 months unlimited local calling.
when i asked abt chat n send, he told unlimited local calling and texting pixing, thumbing etc etc.
he doesnt have a clue why both are present.

when i told him about 6 months UL calling that i was promised, he tells me there is no such thing.

i wish i could say "no such thing" for their 3yr contract.

next time rogers makes a promise i will have to ask them to hold their hand up and swear.

[rusich]

Is there any way to find out wether your account has been flagged? Can I just call in and ask?

[HotDealsRock]

Is there any way to find out wether your account has been flagged? Can I just call in and ask?

i don't think you want to do that..they'd probably not tell u and then flag your account then and there :lol:

[AirForceElite]

i don't think you want to do that..they'd probably not tell u and then flag your account then and there :lol:

Yup...if you ask whether your account is flagged, chances are you did something or going to do something that might get it flagged.

[jwei]

how long does it take u guys to receive your phone after calling for a HUP/retention

[bubble.tea]

how long does it take u guys to receive your phone after calling for a HUP/retention

My buddy got it...THE NEXT DAY!!!

Of course, depending on availability, where wrt the shipping warehouse you are...it could be 3~5+days.

[jwei]

Okay, I dont have the option of "in-store pickup":razz: do i?

Also, can i have some advice as to whether i should renew for another 3 years for getting the HTC touch @ 99? (my contract expires in september and i'll also have to pay the 35 admin fee)

plan consists of:
100 daytime
1000 evening and weekends @ 9pm
unlimited incoming
unlimited network calling
125 text, CID, VM
100 LD minutes

paying @ 32 a month (fees in)

[EL820]

Haven't been on this thread for quite some time...

I'm trying to help out a friend (~9 mths Rogers Wireless customer) to get a Blackberry Pearl for free, if possible. If it helps, he has the other services with Rogers as well.

Has anyone been able to get a Blackberry Pearl for free WITHOUT signing up for a Blackberry plan?

Thanks

[thefeebster]

how long does it take u guys to receive your phone after calling for a HUP/retention
I received my phone within 2 days of the order. I was quite surprised at how fast it was.

[martland]

I just called Rogers, said I wanted to cancel my account, and was put through to a rep.

The guy I talked to offered me absolutely nothing. Obviously he asked if I was familiar with their existing plans, and when I said yes he started the cancellation process by asking if I wanted to keep my existing phone number. I played along, thinking he just wanted to make sure I had real intentions of canceling before he offered me a good deal, but after awkward silences waiting for him to speak, he asked me to confirm that I wanted to cancel, and I told him I wanted to punch some numbers first.

I have 7 months left in a 3-year term, so it would have cost $140 to cancel my plan. Maybe that's why he didn't offer me anything - Rogers would get $140 if I canceled.???

I have been with them over 2 years, never paid a bill late, never complained, so I expected a good offer. So beware, you're definitely not guaranteed ANYTHING when you call and say you're going to cancel.

[AirForceElite]

I just called Rogers, said I wanted to cancel my account, and was put through to a rep.

The guy I talked to offered me absolutely nothing. Obviously he asked if I was familiar with their existing plans, and when I said yes he started the cancellation process by asking if I wanted to keep my existing phone number. I played along, thinking he just wanted to make sure I had real intentions of canceling before he offered me a good deal, but after awkward silences waiting for him to speak, he asked me to confirm that I wanted to cancel, and I told him I wanted to punch some numbers first.

I have 7 months left in a 3-year term, so it would have cost $140 to cancel my plan. Maybe that's why he didn't offer me anything - Rogers would get $140 if I canceled.???

I have been with them over 2 years, never paid a bill late, never complained, so I expected a good offer. So beware, you're definitely not guaranteed ANYTHING when you call and say you're going to cancel.


Should have just kept on going.
Don't worry. It takes much longer than that to cancel.
You should have went full way and canceled your account.
Then, call next day and say the following:

"I was just informed by Telus/Bell representative that if I actually wanted to keep my number...which I do...I don't need to cancel my Rogers line...I just need to call Telus and they will take care of the move...so can you guys remove the cancel order and make my account back to normal until I finalize my deal with Telus/Bell?"

This not only would show that you are actually dead serious, this would also offer you to talk to the next rep, hopefully somebody better than the guy you talked to, and maybe he will give you a deal after seeing that you barely canceled your account...which Rogers does not want to do.

[devillblood]

i had one question

if i want to go to monthly plan from pay as you go is that considered a new activation even thought i have been using rogers pay as you go for more then 3 years?

thank you

[matt_8105]

I am currently under the old family plan (2 lines). The bill regularly should come up to $63~ or so w/ call display, 150 shared minutes, free weekends, weeknights start at 8 PM.

I have been using about 300-500 minutes for the past couple months or so. As a result my bill's have been skyrocketing to about $120-$180. I should be able to minimize my usage in the future but its about time that I change my plan to a better one.

Since I had a family plan, would I be able to negotiate a good plan for myself and remove my mom from the family plan and convert her account into pay-as-you-go?

I have been a customer of Rogers for about 8-10 years. So I would like to explore the best possible option I can get with their retention plans. I don't need a new phone, just a pricing/plan change.

Thanks

[tekkan1]

Just finished talking to Retention today. Had to call twice until before I got a good rep. I think I got a good one (I hope).


700 mins Daytime
Unlimited Eve/Wknds frm 6PM ------------------ ($45) - ($15 credit)
Unlimited Local Network Calling (R2R & R2F) (free)
$12 Every Call Value Pack ----------------------($12)
- Enhanced VM, Call Display, Name Display, WhoCalled
100 mins Cdn LD (free)
Unlimited Txt Messaging ----------------------- ($10) - ($10 credit)
Unlimited BB email and IM ---------------------- ($15) - ($5 credit)
SAF ------------------------------------------ ($6.95)
911 ------------------------------------------- ($0.50)
3 months Unlimited Calling and Txting

Total without taxes = $59.45

Let me know what you all think about this one.

Also wanted to know: Do I have 30 days to tweak my plan before it's locked in for 3 years? Let me know pls.

[bubble.tea]

...Let me know what you all think about this one.....
HOLY TAMALES!!!!!!!
http://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/ohmygod.gif

I'd say you got quite possibly THEE most generous Rep Rogers has on their payroll.

If this follows through (and doesn't get audited, I'm gonna be honest with you, there are FAR too many credits on this plan...it's just BEGGING to be audited...so don't be surprised WHEN it does), it'll be quite possibly thee most nitrous Rogers Retention Plan I've seen in a Helllllluva long time. The BALLS on these two reps...lol

Bravo. Mind you...I Would like to know how much 'work' you actually did, rather was 'handed' the plan by these two Begging-to-be-fired Reps.

[GQone]

Just got off the phone with CR:


Renewed on a 3 year contract hopefully this is a good plan :| .

250 anytime minutes, unlimited evenings and weekends @ 6.....($25)
Communicate pack (CID, VM, 125 Sent text).........................($10)
Monthly Credit............................................ ....................(-$10)
Unlimited Incoming Calls............................................. .......(Free)
Unlimited Network Calling (R2R, R2F)....................................(Free)
100 CDN Long distance minutes..........................................( Free)

6 months unlimited chat (Rep said Chat n' Send could not be added on my plan so gave me this instead)

HTC S620 for $75, admin fee waived.

$25+SAF+0.50+Tax.

Is this good? Thoughts?

[shwinn]

Just got off the phone with CR:


Renewed on a 3 year contract hopefully this is a good plan :| .

250 anytime minutes, unlimited evenings and weekends @ 6.....($25)
Communicate pack (CID, VM, 125 Sent text).........................($10)
Monthly Credit............................................ ....................(-$10)
Unlimited Incoming Calls............................................. .......(Free)
Unlimited Network Calling (R2R, R2F)....................................(Free)
100 CDN Long distance minutes..........................................( Free)

6 months unlimited chat (Rep said Chat n' Send could not be added on my plan so gave me this instead)

HTC S620 for $75, admin fee waived.

$25+SAF+0.50+Tax.

Is this good? Thoughts?

With Unlimited Network, for me it is! Are you sure its Network (Fido and Rogers) and not Rogers to Rogers?

[marcopolo85]

Considering I only been with rogers for 1 year my initial plan was
$25
200 daytime minute + 50bonus minutes
free evening and weekends after 6pm
Free Caller ID
Contract was for 1 year

One year is now over and I called last night but she would only offer me this:

$25
250 daytime minutes
free evening and weekends after 6pm
free caller ID
Free R2R
LG Shine for $99
3 Year contract
Should I pull the trigger?
I was trying to get the plan for $20 but she wouldnt budge.


At first she would only give me the LG Shine for $350 on a 3 year contract and told me to get it at $99 you would have to get the Vision plan $10 for i think its 25mb. I Then told her every where ive been going they have offered it for $99 without the vision plan, then she agreed to give it to me for $99 without vision plan.
Is this true? the LG Shine on a 3 year contract is $350???

[bubble.tea]

....(Rep said Chat n' Send could not be added on my plan so gave me this instead)
Ask for only Unlimited Airtime then.

With Unlimited Network, for me it is! Are you sure its Network (Fido and Rogers) and not Rogers to Rogers?
Unlim Net is not possible with the 250min RETENTION plan. Is possible with OTHER in-market 250min plans.

[BootsJessie]

What browser do people use on their phones?
Just curious.

[devillblood]

hi i was wondering if i switch from my pay as you go account to monthly is that considered as a new activation for rogers?

[bubble.tea]

hi i was wondering if i switch from my pay as you go account to monthly is that considered as a new activation for rogers?

Sure is.

[water_boy]

Just finished talking to Retention today. Had to call twice until before I got a good rep. I think I got a good one (I hope).


700 mins Daytime
Unlimited Eve/Wknds frm 6PM ------------------ ($45) - ($15 credit)
Unlimited Local Network Calling (R2R & R2F) (free)
$12 Every Call Value Pack ----------------------($12)
- Enhanced VM, Call Display, Name Display, WhoCalled
100 mins Cdn LD (free)
Unlimited Txt Messaging ----------------------- ($10) - ($10 credit)
Unlimited BB email and IM ---------------------- ($15) - ($5 credit)
SAF ------------------------------------------ ($6.95)
911 ------------------------------------------- ($0.50)
3 months Unlimited Calling and Txting

Total without taxes = $59.45

Let me know what you all think about this one.

Also wanted to know: Do I have 30 days to tweak my plan before it's locked in for 3 years? Let me know pls.

very similar to my plan, I don't have the $12 value pak but the $10 value pack. And its on the htc touch and not the BB so I don't need the email. But I pay $61 total including taxes and SAF + 911. You got lucky on your first time it took me 3 calls to get all that I needed.

[aweinman]

When some of you have called Rogers and you say it took 3-5 calls talking to different CSR, does that mean that with each CSR they gave you a little bit, and at the end it added up to the great plans. Or if you do not get all you want the first time, you just call back and speak to someone else who will give it all to you.

I ask, because each time you call don't the CSR's write a note in your account to say what was discussed, and if you keep on calling they will know what is going on?

Also each time you call and get a new free add-on, don't you have to extend by 3 years?

Anyway, just looking to see what is the best method, take all or nothing, or a little bit at a time?

Thanks,
Allan

[shopper-X]

...
If this follows through (and doesn't get audited, I'm gonna be honest with you, there are FAR too many credits on this plan...it's just BEGGING to be audited...so don't be surprised WHEN it does), it'll be quite possibly thee most nitrous Rogers Retention Plan I've seen in a Helllllluva long time. The BALLS on these two reps...lol
...

bubble.tea is right, your account can be audited, mine was.

I removed the MY5 option off my plan after switching to the SK/MB $10 plan (http://www.redflagdeals.com/forums/showthread.php?t=504064) and they could not give me all my credits because the system saw $15 in credits on a $10 plan.

I'll explain:

What I had:
$10 plan (http://www.redflagdeals.com/forums/showthread.php?t=504064) (250 minutes, WN/WE @6pm, R2R local network calling, etc)
$10 MY5 add-on
$20 Communicate pack
$10- Credit for Comm. Pack
$ 5 Mobile Backup
$ 5- Credit for Mobile Backup
$ 5 1,000 CND Long Distance
Total = $35 + SAF + e911 + taxes
The MY5 option is counted as part of the "plan" and removing it reduces my monthly "plan". Essentials are counted differently.


What I have now:
$10 plan (http://www.redflagdeals.com/forums/showthread.php?t=504064) (250 minutes, WN/WE @6pm, R2R local network calling, etc)
$20 Communicate pack
$ 5- Credit for Comm. Pack
$ 5 Mobile Backup
$ 5- Credit for Mobile Backup
$ 5 1,000 CND Long Distance
Total = $30 + SAF + e911 + taxes
I should be at paying $25 not $30 since I removed a $10 add-on, but the system caught that my credits were greater then my plan.:evil:

I called in and got a rep that read all the notes and found the note about the $10 credit if I keep the $20 Comm. Pack. She also noted and has applied a once a year $60 credit to make up the extra $5 per month.:lol:

[bubble.tea]

bubble.tea is right, your account can be audited, mine was.
....
She also noted and has applied a once a year $60 credit to make up the extra $5 per month.:lol:

Wow...you're lucky she's doing that lol. Well done!


Hmmm-What happens when she quits?gets fired?moves on in life? :confused:

[RunningLucky]

Hey,

Just got off the phone. Here is what I'm being offered (any good?)

250 anytime minutes
Unlimited Evenings and Weekends starting at 6pm
CD
VM
Who Called
Name Display
100 LD Canadian Minutes

= $20 + SAF + 911

Plus $50 credit towards a phone (any suggestions?)

Should I try for more?

This is only the second call and I've been with Rogers for 10 years.

[shopper-X]

Wow...you're lucky she's doing that lol. Well done!


Hmmm-What happens when she quits?gets fired?moves on in life? :confused:

If she moves on I'm sure the the notes do not leave with her :cheesygri

I know I'm basically SOL next year and I'm sure my plan will keep evolving as it has for the past 8-9months that I have been a Rogers Wireless customer. So we'll have to wait and see what will happen.

[GQone]

Ask for only Unlimited Airtime then.


Unlim Net is not possible with the 250min RETENTION plan. Is possible with OTHER in-market 250min plans.


You're right, my bad...it's free Rogers-to-Rogers.

Forgot to mention that i also had voicemail added on my plan for free, but the CR Rep said that they could only add the credit for 2 years? Is that true or is that baloney? :confused:

They said that i would have to call in in 2 years to re-add it.

I renewed for 3 years and they're saying that it CID and VM will only last for 2 years...does that make sense to you? I made sure that they put a note on my account that they would renew it when i called in.

[Solex]

bubble.tea is right, your account can be audited, mine was.

I removed the MY5 option off my plan after switching to the SK/MB $10 plan (http://www.redflagdeals.com/forums/showthread.php?t=504064) and they could not give me all my credits because the system saw $15 in credits on a $10 plan.


Does this mean it's easier to get credits on a plan that has a higher base fee? I have $20 dollars in credits on the $25 retentions plan. Maybe it would be easier to get credits if I was on the MY5+5 plan as it's a base $40 plan.

[shopper-X]

Does this mean it's easier to get credits on a plan that has a higher base fee? I have $20 dollars in credits on the $25 retentions plan. Maybe it would be easier to get credits if I was on the MY5+5 plan as it's a base $40 plan.

The rep mentioned to me that Add-ons are counted as part of the plan and essentials are not.
The essentials are the items credited so try not to credit more then your monthly plan total.
Example: Monthly Plan = $25, aim for $20 worth of credits.

Bottom line with any rep is YMMV.

[Vector-SS]

Well my plan finished and i decided I needed a new phone if I was going to renew to called twice.

First time I got a lady, which was pretty useless and offered me the HTC Touch for $199 on a 3-year term.. So i refused and called again and started a slightly bigger deal (customer service at the time), and she was like I can't do anything about it, so I was like can I speak to retentions and she was like hold on a minute. Shes gets back on the phone and tells me, * is on the phone and he is here to help you.

* gets on and tells me I heard you are not going to cancel your account (keep in mind my contract was already expired, and I never said I was going to cancel) So I was like "uhh yeah, bla bla bla" So i basically played along, and after keeping in mind my goal to pay no more than $99 for the phone.

* puts me on hold for a while, and comes back and tells me "the best I can do is give you the HTC Touch for $45 !!!!!! Without hesitation, i accepted the offer gladly considering this was also for a 2-year term. I can't wait for the new phone !!!

[jwei]

Well my plan finished and i decided I needed a new phone if I was going to renew to called twice.

First time I got a lady, which was pretty useless and offered me the HTC Touch for $199 on a 3-year term.. So i refused and called again and started a slightly bigger deal (customer service at the time), and she was like I can't do anything about it, so I was like can I speak to retentions and she was like hold on a minute. Shes gets back on the phone and tells me, * is on the phone and he is here to help you.

* gets on and tells me I heard you are not going to cancel your account (keep in mind my contract was already expired, and I never said I was going to cancel) So I was like "uhh yeah, bla bla bla" So i basically played along, and after keeping in mind my goal to pay no more than $99 for the phone.

* puts me on hold for a while, and comes back and tells me "the best I can do is give you the HTC Touch for $45 !!!!!! Without hesitation, i accepted the offer gladly considering this was also for a 2-year term. I can't wait for the new phone !!!
thats awesome deal, considering it is only for 2 years as well. For $45, its the best price yet that i've seen. AFAIK there hasnt been anyone whose gotten it for free. I got offered $99 for a 2 year extension by a lady and I told them i would call back...ended up calling back and a new lady said it was $99 for 3 years, so one of them was lying.

just to be safe, i'd call back again and double check that it is for sure only a 2 year.

[prad]

Thats amazing!
the best i could get was 149 on a 3 year term, i thought i will probably wait for TyTN II .
Any idea when this is gonna come on rogers, insiders help.
I also heard a CSR mention that i can get the release date of a phone by adding 6 months to the release date in US.
I dont know how far this is true.
has this been true for their past releases?

[jwei]

Thats amazing!
the best i could get was 149 on a 3 year term, i thought i will probably wait for TyTN II .
Any idea when this is gonna come on rogers, insiders help.
I also heard a CSR mention that i can get the release date of a phone by adding 6 months to the release date in US.
I dont know how far this is true.
has this been true for their past releases?

Thats a general statement. Not fully accurate or else the legendary iphone everyone talks about would be here.

[delhite]

need some rfd advice on how to go about porting bell phone# to rogers and get the same retention plan i have on it?

[jwei]

need some rfd advice on how to go about porting bell phone# to rogers and get the same retention plan i have on it?

call the number on the first page of this thread for them to somewhat match ur plan. do not cancel with bell or else u'll lose ur #....rogers will do it all

[Vector-SS]

thats awesome deal, considering it is only for 2 years as well. For $45, its the best price yet that i've seen. AFAIK there hasnt been anyone whose gotten it for free. I got offered $99 for a 2 year extension by a lady and I told them i would call back...ended up calling back and a new lady said it was $99 for 3 years, so one of them was lying.

just to be safe, i'd call back again and double check that it is for sure only a 2 year.

So I took your advice and called back and yes the deal stayed the same for two years, BUT, somehow, the price of the phone jumped by $4 dollars :lol: I mentioned that I was offered the phone for $45, but I wasn't ready to get a headache for another 4 dollars, so I confirmed the deal and all is done with. I will receive it this week hopefully.:cheesygri

P.S
Thanks to this great website, It gave me reassurance in my negotiation skills and I called and battled it out for success ! Luck also plays a HUGE part in this, so keep on trying I guess.

[nutttbar]

need some rfd advice on how to go about porting bell phone# to rogers and get the same retention plan i have on it?

I did that exact thing a month ago. They matched the corporate plan I had with Bell exactly. I would ask them to email you as confirmation of the conversation. Rogers will arrange for the port from Bell but you'll be double billed for a month as Bell will require 30 days notice.

[bwhizz]

Anyone know if there is a retention department for the blackberry data plans?

the csr won't do anything from rogers retention

[josh27]

is unlimited incoming local calls same as unlimited incoming? the customer rep told me it's the same. Does anyone if it's true? thanks!

[AirForceElite]

is unlimited incoming local calls same as unlimited incoming? the customer rep told me it's the same. Does anyone if it's true? thanks!

there is no difference between them.
doesnt mater how incoming is worded, they all mean the same thing and that is:

free to receiver calls as long as you are in your local calling area (a.k.a you are not in some place where it would be LD if somebody from same calling area as you called you)

[Mkhan]

hi guys im paying over 200 bux a month getting ripped from every way possible. i work for aircanada and im suppose to get like some special plan but its like not even worth it for me because i want some type of
family program that i can use. when i started this contract i got a plan for

about 50 bux for 2 phone

i got
350 +100 bonus weeday minutes
evening and weekend minutes
1000 minute long distance between 2 phone's
unlimited local calling between 2 phones
extra 5 bux from starting at 6pm
and the extra charges.

and i changed it down the road. and then i got my self a upgrade for my self and my wife. and so they added another year to my contract so i go the 3 months free local calling. now its comming to an end

i really need some kinda family plan deal. that i can use

i need at least

600 min weekday minutes
evening n weekend from 6pm
caller id + answring machine + some amonut of txt msgs.
and unlimited calling , 1000 long distance between phones
the 600 i want is for to share it with my wife

[thewerd]

I've gone through a ton of pages and i think it's somehow confused me more, too many different situations, too many different people. I'm not sure what I should be looking for when i call. I'm not a call 4-5 times to get the sweetest possible deal kind of guy, i'm just satisfied to get something better than i am already getting. Sadly, i don't even know if my current package is any good or not. I just clicked on a phone package online, and it charges my credit card every month.

My current 3 year "couples plan" contract expires in February. My bill says it is:

$20 Couples/Family Plan
100 Shared Weekday/Weeknight Minutes (ultd after 8 i think)
Shared Buckets of 100 Messages
Between Us Calling
Network Features
SMS Bundle Pack (no idea what that is.)
$10 Essential Value Pack
$6.95 SAF + $0.50 911

So total of $30.00 plan x2 = $60 - $5 plan discount.
+ SAF&911 x2 = $69.90 Grand Total.

Which is perfectly fine by me, if the wife didn't rack up another $35-40 a month in extra minutes because we're only sharing 100.

I'm just looking for something better, more minutes, earlier evenings, and some new phones or discounted ones, and i will happily sign on for another 3 years.

Can i trouble you wireless connoisseurs for a realistic plan to call in for? It would be greatly appreciated.

[bellboy26]

I don't get the advantage of family plans except for the free calling between each other. Usually seems like you'd be better off signing two contacts. I could be wrong though.

[RunningLucky]

Hey, sorry to repost this, but i feel like it kind of got buried without a reply. Just wondering what people thought of the offer and which phone I should get.
Thanks!

Hey,

Just got off the phone. Here is what I'm being offered (any good?)

250 anytime minutes
Unlimited Evenings and Weekends starting at 6pm
CD
VM
Who Called
Name Display
100 LD Canadian Minutes

= $20 + SAF + 911

Plus $50 credit towards a phone (any suggestions?)

Should I try for more?

This is only the second call and I've been with Rogers for 10 years.

[AirForceElite]

I don't get the advantage of family plans except for the free calling between each other. Usually seems like you'd be better off signing two contacts. I could be wrong though.

you are right.
family plans are big gimmicks.
when big family signs up for family plan, they think: "wow we can call each member unlimited!"
but the forget that theres like 300-500 shared minutes and they will pay BIG BIG over usage fees because nobody really talks to their family a lot.
its always friends.

how many people do you think call each other a lot? like daughter calling her dad...or guy calling his sister/mother...not a lot.

[Kaitlyn]

how many people do you think call each other a lot? like daughter calling her dad...or guy calling his sister/mother...not a lot.

A number of my friends have this... and they are away at university. One specifically I can think of is the two daughters (twins) and mother. They call each other a LOT. All long distance. All free. :)

[AirForceElite]

Nothing owns rogers more than 3 socialite (a.k.a paris hilton wannabes) teenager daughters at 3 different high schools talking about everything, from why the sky is blue to why pink RAZR is cooler than golden RAZR using family plan

[st7860]

its better to get 2 or 3 $20 retention plans with R2R than a family plan.

[521711]

just called he said no such deal. he said give me the phone# so that he can match the deal

Just finished talking to Retention today. Had to call twice until before I got a good rep. I think I got a good one (I hope).


700 mins Daytime
Unlimited Eve/Wknds frm 6PM ------------------ ($45) - ($15 credit)
Unlimited Local Network Calling (R2R & R2F) (free)
$12 Every Call Value Pack ----------------------($12)
- Enhanced VM, Call Display, Name Display, WhoCalled
100 mins Cdn LD (free)
Unlimited Txt Messaging ----------------------- ($10) - ($10 credit)
Unlimited BB email and IM ---------------------- ($15) - ($5 credit)
SAF ------------------------------------------ ($6.95)
911 ------------------------------------------- ($0.50)
3 months Unlimited Calling and Txting

Total without taxes = $59.45

Let me know what you all think about this one.

Also wanted to know: Do I have 30 days to tweak my plan before it's locked in for 3 years? Let me know pls.

[st7860]

you sometimes have to literally say you want to cancel.

due to rogers policy, they won't process a cancellation before 30 days have elapsed. so, you have plenty of time to call back and change your mind in case the csr won't budge.

[jwei]

Nothing owns rogers more than 3 socialite (a.k.a paris hilton wannabes) teenager daughters at 3 different high schools talking about everything, from why the sky is blue to why pink RAZR is cooler than golden RAZR using family plan

hahahahaha I lol'd at that

[bbbb]

after being in a 3 yr contract with them for only 1.8 yrs, i tried to negotiate with them a better deal because i'm getting ripped.

before i had:
200daytime
R2R
unlimited eve/ends at 8pm
caller id

this is $37 including tax and everything...$25 base

the first representative tried to rip me off and get me to pay $41 with extra features that i do not want. the 2nd was a lady which was very nice but a bit hard to negotiate too.

she offered:
250daytime
R2R
unlimited eve/ends starting at 6pm
caller id
voice mail
125txt

$31 total or $20 base

i tried to talk it down in getting a w580i for $50 or even for free but she wouldn't budge. anyways, i'm getting more features and more minutes for less. should i take or try to negotiate for better?

[forgiven]

you sometimes have to literally say you want to cancel.

due to rogers policy, they won't process a cancellation before 30 days have elapsed. so, you have plenty of time to call back and change your mind in case the csr won't budge.

Do they flag ur account if u do so?
BTW, I just got some news: Telus is giving away 800mins LD for $10 to China/HK in a Chinese New Year promo (new activations only, signed up b4 feb 29 got it free for 12 months). Those who is Chinese might wanna try to push retention a bit. :D I'm calling tmr. :cheesygri
Wish me luck

[bubble.tea]

...... Those who is Chinese ....

Borat?

[AirForceElite]

Borat?

lulz

http://i32.tinypic.com/2uq0svq.jpg

[kumakuma]

I just signed a 2 year contract with Rogers. Do U know if I can negotiate a plan with Roger thru retention after 3 motnh?

Thanks

[ares_toronto]

You must be joking for asking this. I would take it right away since I called 3 times and cannot get this plan, they just wouldn't give me the 125 text and VM.

You should score the plan first then find another day to call in for a Hardware upgrade and negotiate again only for the phone.

(Crap! why within all the people that got the 125 text and VM, I am not one of them).

after being in a 3 yr contract with them for only 1.8 yrs, i tried to negotiate with them a better deal because i'm getting ripped.

before i had:
200daytime
R2R
unlimited eve/ends at 8pm
caller id

this is $37 including tax and everything...$25 base

the first representative tried to rip me off and get me to pay $41 with extra features that i do not want. the 2nd was a lady which was very nice but a bit hard to negotiate too.

she offered:
250daytime
R2R
unlimited eve/ends starting at 6pm
caller id
voice mail
125txt

$31 total or $20 base

i tried to talk it down in getting a w580i for $50 or even for free but she wouldn't budge. anyways, i'm getting more features and more minutes for less. should i take or try to negotiate for better?

[GQone]

Renewed on a 3 year contract. Got CID and VM added free to my plan. However, CR Rep said that they can only put it on for 2 years, and that i'd have to call in to get it added on again. Is that true? :confused:

[AirForceElite]

Renewed on a 3 year contract. Got CID and VM added free to my plan. However, CR Rep said that they can only put it on for 2 years, and that i'd have to call in to get it added on again. Is that true? :confused:

sucky deal!

refuse it and try better
even if they are able to add VM+CID for free for 3 years instead of 2, it still sucks.
get more added, or if you dont want extra features, get discounts.

[GQone]

sucky deal!

refuse it and try better
even if they are able to add VM+CID for free for 3 years instead of 2, it still sucks.
get more added, or if you dont want extra features, get discounts.

Actually, the plan that i have right now is:

250 weekday, unlimited eve. and w/e at 6
cid, vm, 2500 sent text
unl. incomign calls
unl. rogers to rogers
100 ld minutes

$25 per month+SAF+911+Tax

I'm happy with the plan. Just wanted to know whether it is true that they can only add voicemail and cid for 2 YEARS, or are they trying to have make me extend my contract in the future?:confused:

[Jay31]

you sometimes have to literally say you want to cancel.

due to rogers policy, they won't process a cancellation before 30 days have elapsed. so, you have plenty of time to call back and change your mind in case the csr won't budge.
Risky advice.. if you go up through this thread, there are people that said cancel...and they were promptly cancelled.

Yes, your cancellation won't be processed for 30 days, but all of this transaction will undoubtably go down on your customer file, and you'll have to call back and uncancel like a douch, and may be able to get any good deals..or possibly even be flagged.

From my own experience, and what I"ve seen in this thread... the best deals can all be had by simply being nice.... tell them you're considering the compeititon (having a specific plan to quote is a bonus), and tell them (within reason) what you want in a phone plan. If a particular CxR isn't helping...call back a few hours or days later and try again...within 2-3 calls, you should get someone who will help you.

[ppthomas]

From my experience ...all depends on the CSR and their mood, even if u r nice

[jackass_ca]

Just want to say, I rue this thread! I mean I love seeing what I can try to get and what I deserve, but it never works that way, I hate reading through these and then calling only to be denied everything... I have been putting off calling for a couple of weeks now, because it never goes well, I am on a government corporate plan,that they all gush over, yet, the $17.30 Telus plan is better than what I get, for cheaper... Thanks for all the information, but man, I just wish I could get a great rep sometime...

[fhofho]

I got an HTC Touch lately and would like to add Data plan to it. I don't need to receive instant email. I do need mobile internet for browsing. Any suggestion what is the best deal?

Rogers insist to add $15 for 2MB data plan for Data phone. I am wondering what other plans peoples are using?

[mtlboy]

Hey guys, can people post their BB data plans and what they pay. I'm at 4mb/$25 and I'm hearing about $15 for email/im unlimited. So that means you can't surf the web? Anyways just wondering what I can negotiate that's all. Thanks. Also here is my voice plan:


250 anytime minutes
100 can ld
cid/vm/cw
unlimited incoming
r2r
unlimited after 6pm we/evenings

$25 +saf +taxes + $25 bb 4mb gdata plan

Is there anyway I can get some text messages added on and to get a better data plan?

[eiXo]

250 Daytime
Unlimited weekends and evenings from 8pm
CID VM 125 txt
Unlimited incoming
R2R
$20 + 6.95 + .50 = 27.45 before tax

HTC touch for $99 + 35 fee (i tried to push this off but no deal)

And another plan
200 Anytime
unlimited evening and weekend 8pm
CID
$10 + 6.95 + 0.50 = 17.45 before tax

and HTC touch same as above

So so plans... you think so?

[zzricezz]

250 Daytime
Unlimited weekends and evenings from 8pm
CID VM 125 txt
Unlimited incoming
R2R
$20 + 6.95 + .50 = 27.45 before tax


Hmm this is the perfect plan.. is this easy to get? mine is $25 but u/l we and wd start from 6pm. but I can deal with 8pm to save the extra $5.

[MizTEcK]

this is a good plan for the price


And another plan
200 Anytime
unlimited evening and weekend 8pm
CID
$10 + 6.95 + 0.50 = 17.45 before tax

and HTC touch same as above

So so plans... you think so?

[forgiven]

250 Daytime
Unlimited weekends and evenings from 8pm
CID VM 125 txt
Unlimited incoming
R2R
$20 + 6.95 + .50 = 27.45 before tax



I got the exact same plan but -50mins and no un. inc :(

[weedb0y]

If anyone wants to takeover a Rogers plan to negotiate a better retention plan, please pm me. I want to transfer a Rogers contract to someone. Less than a year left and no late payments ever.

Its my fathers and the plan was barely even used. So lots of room to negotiate and ask for more after the takeover.

Located in Mississauga. Currently on Shoppers Drug Mart's EPP plan.

[joep]

what are they hours for the retention ppl? can I call during the weekends?

[billypg]

This is what I'm looking (wishing) for:

150+ anytime minutes
unlimited incoming
unlimited nights and weekends (or plenty of minutes)
unlimited in phone browsing (currently have a Nokia 6300 unlocked)
CID
Cheap int'l text messaging

Any suggestions? (other than reading through 850+ posts ;) )

[prad]

what are the hours of operation for retentions?
and when is the best time to call them, i mean these guys are so moody, wanna know when the are in "generous mood"

[AirForceElite]

what are the hours of operation for retentions?
and when is the best time to call them, i mean these guys are so moody, wanna know when the are in "generous mood"

try calling Friday 8-30ish PM

it will be like last hour for most people before they leave work...so if somebody is annoying them with deals, they might just give some nice freebies to him just so they can go home

[parkbr]

Hi, just have a general question and want to know your thoughts. My boyfriend and I were thinking of signing up for a family/couples plan. It seems the cheapest they offer is the $35 dollar one but we sign up for two individual plans it's $20+$20.

We mainly plan to use the phones to talk to each other so we most likely won't likely be exceeding the set amount of minutes. Thoughts?

[kcorscadden]

Hi, just have a general question and want to know your thoughts. My boyfriend and I were thinking of signing up for a family/couples plan. It seems the cheapest they offer is the $35 dollar one but we sign up for two individual plans it's $20+$20.

We mainly plan to use the phones to talk to each other so we most likely won't likely be exceeding the set amount of minutes. Thoughts?

I would take 2 individual plans over a family/couples plan any day of the week just for the convenience of knowing I have my own mins.

On a family/couples plan as you know you share the mins. So if you get 250 mins, cut that in half for outside use.

You can not do any retention deals with family/couples plans, but you can on individual.

And finally, if you and your BF break up down the rd (not saying you will, but you never know), it is a lot easier to get everything figured out on individual plans.

There is just too many positives for individual plans IMO

[shopper-X]

Hi, just have a general question and want to know your thoughts. My boyfriend and I were thinking of signing up for a family/couples plan. It seems the cheapest they offer is the $35 dollar one but we sign up for two individual plans it's $20+$20.

We mainly plan to use the phones to talk to each other so we most likely won't likely be exceeding the set amount of minutes. Thoughts?

I would take 2 individual plans over a family/couples plan any day of the week just for the convenience of knowing I have my own mins.

On a family/couples plan as you know you share the mins. So if you get 250 mins, cut that in half for outside use.

You can not do any retention deals with family/couples plans, but you can on individual.

And finally, if you and your BF break up down the rd (not saying you will, but you never know), it is a lot easier to get everything figured out on individual plans.

There is just too many positives for individual plans IMO

I have to agree with kcorscadden.
Another plus to add is if you can get Rogers-2-Rogers on the individual plans it's like a family plan but a larger family.

[Fightguard]

You can not do any retention deals with family/couples plans, but you can on individual.yes, you can...my fiance and her sister just did it today with thier couples plan. basically, retentions just replaced thier couples plan with two individual $25 retention plans each with free R2R so they can still talk to each other as much as they want and when they want.

[bbbb]

so after the third and last call, i was pleased since i got a really nice lady rep. my finalized plan is now:
275daytime
unlimited rogers to rogers
unlimited evenings/weekends starting at 6pm
voice mail
caller id
125 text

$20 base

also talked down the SEw580i to $50 and to discount the $35 activation fee.
keep in mind i've only been with rogers for 1.8 yrs, so i'm pretty happy.

[TypeS_A-Spec]

Can anyone help me. Currently I have 3 services under rogers. 1 retention plan and 2 corporate plans. Two of time are in the 3rd year of the contract and the other one is still in its first year. I have been with rogers for atleast 8 years for cell services. I don't wnat to upgrade my phone yet but I would like to get free text messaging and free after 6pm. However, I believe my account is flagged. I am in desperate need of your help. Thanks alot.

[AirForceElite]

Can anyone help me. Currently I have 3 services under rogers. 1 retention plan and 2 corporate plans. Two of time are in the 3rd year of the contract and the other one is still in its first year. I have been with rogers for atleast 8 years for cell services. I don't wnat to upgrade my phone yet but I would like to get free text messaging and free after 6pm. However, I believe my account is flagged. I am in desperate need of your help. Thanks alot.

How exactly do you want us to help you?

[manho]

my 3rd call (in a month span only)

250 mins anytime
unlim WD/WE at 6pm
R2R
CID
2500 txt msgs
100mins Cdn LD

$25 base

Razr2 v9 for $50, $35 admin fee waived

took the offer

[Retardical_Sam]

so after the third and last call, i was pleased since i got a really nice lady rep. my finalized plan is now:
275daytime
unlimited rogers to rogers
unlimited evenings/weekends starting at 6pm
voice mail
caller id
125 text

$20 base

also talked down the SEw580i to $50 and to discount the $35 activation fee.
keep in mind i've only been with rogers for 1.8 yrs, so i'm pretty happy.

I'd love to get this plan, I'm currently on the exact same thing but paying $35 base, but has anyone had success renegotiating their contract without renewing it? I don't like the idea of being trapped with them for three more years...

[TypeS_A-Spec]

How exactly do you want us to help you?

Well, is there anything I can do to unflag the account or anything. I just want free text messaging really.

[wysiwyg]

I'd love to get this plan, I'm currently on the exact same thing but paying $35 base, but has anyone had success renegotiating their contract without renewing it? I don't like the idea of being trapped with them for three more years...

I called them a few months ago and managed to get the communicate pack (VM, CD and Text) for free (after $10 reoccuring credit). Well, after the increase next month it will cost me an extra $1.... I managed to get that without renogiating my contract (which expired 2 weeks ago).

I pay $20 for:

250 mins
Unlimited E/W after 8pm
Basic VM
CD
Text messages (I think it is 125)
100 LD mins across Canada

I also have the 5MB data plan which is discounted by 33% due to value package.

Plus I have the VIP bundle discounts as well, so I'm happy. Not the best deal I see, but far from the worst either.

[honeyryder604]

My plan consists of:

250 W/D Minutes
Unlimited Eve/Wknd starting at 6pm
100 Minutes Long Distance
($25 less a $10 plan credit)

$20 Value Pack Bundle (minus a $6 digital call display credit)

+6.95+0.50+taxes

works about to about $40ish a month, all in.

[skyrink]

Can anyone help me. Currently I have 3 services under rogers. 1 retention plan and 2 corporate plans. Two of time are in the 3rd year of the contract and the other one is still in its first year. I have been with rogers for atleast 8 years for cell services. I don't wnat to upgrade my phone yet but I would like to get free text messaging and free after 6pm. However, I believe my account is flagged. I am in desperate need of your help. Thanks alot.

How did you conclude that?

[jwei]

How did you conclude that?

Just a FYI: He's asking a question, not asking you to mark his grammar skills. Just leave the man alone, this is what starts personal attacks (which leads to a ban w/out warning). AFE already fixed the situation.

[parkbr]

I would take 2 individual plans over a family/couples plan any day of the week just for the convenience of knowing I have my own mins.

On a family/couples plan as you know you share the mins. So if you get 250 mins, cut that in half for outside use.

You can not do any retention deals with family/couples plans, but you can on individual.

And finally, if you and your BF break up down the rd (not saying you will, but you never know), it is a lot easier to get everything figured out on individual plans.

There is just too many positives for individual plans IMO

I have to agree with kcorscadden.
Another plus to add is if you can get Rogers-2-Rogers on the individual plans it's like a family plan but a larger family.

Thanks, it's just that my boyfriend's contract just expired so we were hoping to get a better plan. We're technically engaged it just seems to call him fiance at the moment...hehe. Seems a bit complicated though since you have to 'pretend' to cancel to get the retentions number and then negotiate through several CSRs to get a decent deal.

I didn't see Rogers to Rogers when browsing their site and their site is pretty bad as I get cut off or some sections sometimes doesn't load. Can you tell me how much it would be?

[jwei]

Thanks, it's just that my boyfriend's contract just expired so we were hoping to get a better plan. We're technically engaged it just seems to call him fiance at the moment...hehe. Seems a bit complicated though since you have to 'pretend' to cancel to get the retentions number and then negotiate through several CSRs to get a decent deal.

I didn't see Rogers to Rogers when browsing their site and their site is pretty bad as I get cut off or some sections sometimes doesn't load. Can you tell me how much it would be?

There isnt an exact price...each call gets a different rep and therefore a different deal. I'd say the general plan you'd be looking for should cost you about $20-$25 a month. Give them a call and see what they offer, you dont have to take it right away.

Oh yeah, Rogers 2 Rogers isn't a feature that can be added on as an option by consumers, I'm pretty sure it's a Retentions option that can be added on by the reps. Good luck

[skyrink]

Just a FYI: He's asking a question, not asking you to mark his grammar skills. Just leave the man alone, this is what starts personal attacks (which leads to a ban w/out warning). AFE already fixed the situation.


WHAT are you talking about? grammar skills...personal attacks?!?!?
i was asking why he thought his account was flagged so i know what to look out for to prevent myself from being flagged.

[honeyryder604]

well.. not much luck with client relations today, although the data department seemed to be much more helpful/generous with their offer.

i called about upgrading to a bb since my bf is moving away for work. originally for my pearl upgrade, they said it would be $499 (yah right) but the data department managed to get it down to $149 (+$35 activation). how are people getting their pearls for free?

i updgraded my hardware about a year ago which is why they said they couldn't do any better than $149 but i think that's crap. i've been with rogers for well over 5 years and have renewed my contract numerous times to get deals from them. i've always found their customer service to be great but i am not pleased with this offer, lol. i was also told that to upgrade i would have to commit to a data plan for 3 yrs, is this standard?

[jwei]

WHAT are you talking about? grammar skills...personal attacks?!?!?
i was asking why he thought his account was flagged so i know what to look out for to prevent myself from being flagged.

shhhhhhhhhhhhhhhh my bad lol. i interpreted that a different way. <3 I apoligize

[kiyoraka]

any tips?! I'm new at this. Been with rogers for 2half years

I currently have two phones under my name (ones for my father), same plan I have for both, corporate plan basic 200 mins unlimited nights and weekends after 8pm, at $20+SAF+Tax, w/o any communication packages

3 year contract ending this year in the summer. I really don't plan to cancel but I want a cheaper plan (Total about $25 or less after tax/fees WITH communication plan) and a new free phone (LG Shine or w580i).


Should I tell them right off the bat, I have TWO phones under my name/address? or wait until they give me a good offer and ask to put it on both phones?
I call the number...then what?! Do i pretend to cancel? Should I ask them RIGHT off the bat 'what can you give me for retention?'
Should I start off by asking them how much it costs to cancel... cuz i know its early cancellation from contract will cost me!
I know telus is offering the $17.30 plan and my bf renewed his contract with them w/ unlimited nites/weekends from 6pm, Free caller ID, Free txt, Free voicemail, I 'pretend' i was going to switch to telus w/ this plan
what if they give me a "decent" deal but I want to try agian and call next day for new offer... what should I tell them? Can i tell them to put it on the account and I will consider it?
should I just call and ask for a hardware update... and then see if they will offer me a retention plan?


thanks! I know it would take a few calls to get great deal... but I'm not sure how to start the conversation off..

[skyrink]

shhhhhhhhhhhhhhhh my bad lol. i interpreted that a different way. <3 I apoligize


no problem :razz: :) i was very confused lol

[tantalus]

I just signed on for another 3 years with rogers. I've been with them quite a while (maybe 8 years). I was very near the end of my current contract, so I called and said I was considering a switch to the telus $17.30 plan. On my second call to retentions I was offered, and accepted this:

$15 base ($25 plan plus $10 credit)
250 daytime minutes
free evenings & weekends (6pm-7am)
free caller id
free voicemail
free 100 long distance minutes
free rogers to rogers
unlimited calling for 6 months (I doubt I'll go over my regular minutes though)
=$25.60 after taxes in BC

I also got a w580i for completely free ($0, shipping and admin fee waived)

I was hoping I could maybe get 125 text messages included (I was willing to sacrifice the long distance minutes) but she said it wasn't possible. She said I can get 125 txts for $1 a month though, so I may do that.

All in all, that was a better deal than I was hoping to get. I hoped for text included, but I expected to have to pay $20 as a base. I was quite happy when she offered this and I said pretty much right away that I would accept it.

[shoei]

curious, is it easier to score a better retention plan if your not on a contract vs. you on a contract? or is it just totally up to the rep?

[bubble.tea]

curious, is it easier to score a better retention plan if your not on a contract vs. you on a contract? or is it just totally up to the rep?

90% dependant on the rep.

[ppwlee]

90% dependant on the rep.

Couldn't agree more. I called the 3rd time and got the following offer for our 2 lines:

- 250min daytime, unlimited 6pm and eve
- CID, VM
- 2500 text mesg
- R-R
- 100 min CDN LD

Total include System access Fee = $27.45 + tax
Also got W580i at $0 for my wife, and $100 for HTC TYTN for myself.
I am with Rogers for >5 years and quite happy with this offer, therefore extended it for another 3 yrs.

Thanks to ppl from this forum providing all the info.

[dsballer2000]

Just tried to get retentions to get me a better deal. I called and said I was switching to bell(not gonna happen) and said that they were going to throw in unlimited txt and 100 min long distance. They said they couldn't do anything better then the plan i was on because my plan was the, "best of the best". Here is my current plan(I have two separate phones with the same plan and both contracts are now up).

$18 - 200 min, unlimited weekends
$5 - unlimited evenings after 6pm
free CID
free Voicemail
per second billing
10 cents/min long distance in canada
detailed billing

Additions:
$10 - 2500 txt msgin package

$18+$5+$10+$6.95+.50 = $40.45+ taxes

Any suggestions on how to get them to throw in 100 min ld, 2500txt msgin and lg shines for free for around $30 taxes in? Is this unreasonable?

[BootsJessie]

Just tried to get retentions to get me a better deal. I called and said I was switching to bell(not gonna happen) and said that they were going to throw in unlimited txt and 100 min long distance. They said they couldn't do anything better then the plan i was on because my plan was the, "best of the best". Here is my current plan(I have two separate phones with the same plan and both contracts are now up).

$18 - 200 min, unlimited weekends
$5 - unlimited evenings after 6pm
free CID
free Voicemail
per second billing
10 cents/min long distance in canada
detailed billing

Additions:
$10 - 2500 txt msgin package

$18+$5+$10+$6.95+.50 = $40.45+ taxes

Any suggestions on how to get them to throw in 100 min ld, 2500txt msgin and lg shines for free for around $30 taxes in? Is this unreasonable?

I doubt it. I think your per second billing counts for A LOT. Also, I haven't seen anywhere that they're giving the shine for free anymore. $99 on a 3 year term

[hugmonster]

Help! I stink at negotiating. I posted this in the Telus thread, but I thought I would also try it with the Rogers customers.

My mother and grandmother are with Telus and I just called Telus L&R told them about the plans that others have gotten (not using the line "I saw on the internet", though) with Rogers and Telus, but they told me they needed a faxed copy of the bill/plan. What I asked for was the following:

$17.30 EPP (which is comparable to the Rogers $20 retention plan)
- 250 anytime minute
- free VM, CID
- unlimited evenings and weekends starting at 6 pm
- free Telus to Telus
- unlimited incoming
- unlimited (or some) free text messaging

I know the last two items may be asking for a lot, but I thought I saw a few people with that plan. My mother and grandmother are currently on a family plan which costs them about $79 altogether a month so any bit of a savings would be good. If you can give me a hand, please send me a PM.

[kiyoraka]

help
Been with rogers for 2half years

I currently have two phones under my name (ones for my father), same plan I have for both, corporate plan basic 200 mins unlimited nights and weekends after 8pm, at $20+SAF+Tax, w/o any communication packages

3 year contract ending this year in the summer. I really don't plan to cancel but I want a cheaper plan (Total about $25 or less after tax/fees WITH communication plan) and a new free phone (LG Shine or w580i).


Should I tell them right off the bat, I have TWO phones under my name/address? or wait until they give me a good offer and ask to put it on both phones?
I call the number...then what?! Do i pretend to cancel? Should I ask them RIGHT off the bat 'what can you give me for retention?'
Should I start off by asking them how much it costs to cancel... cuz i know its early cancellation from contract will cost me!
I know telus is offering the $17.30 plan and my bf renewed his contract with them w/ unlimited nites/weekends from 6pm, Free caller ID, Free txt, Free voicemail, I 'pretend' i was going to switch to telus w/ this plan
what if they give me a "decent" deal but I want to try agian and call next day for new offer... what should I tell them? Can i tell them to put it on the account and I will consider it?
should I just call and ask for a hardware update... and then see if they will offer me a retention plan?


thanks! can anyone answer my questions?!

[nos-sti]

For Rogers, it also depends on how long you have been a customer and also depending if you're lucky and you get a nice representative. From what i understand from calling them, you have a revenue accumulation which in turn can lead you to get a free phone..

I just acquired:

$20
275 weekday minutes
Free eve/weekends (evenings starting @ 6)
Free Rogers 2 Rogers
Free Caller ID
Free Voicemail and 125 Txt Messages
3 months free local call and text

+10
free unlimited e-mail

This account i also got a free Blackberry Pearl

for my other account i got:

$20
275 weekday minutes
Free eve/weekends (evenings starting @ 6)
Free Rogers 2 Rogers
Free Caller ID
Free Voicemail and 125 Txt Messages
+ 3 months free local calling and text messaging

plus free LG Shine..

Also was waived off of the administrative fee for both phones.. and was waived for the shipping.

[Eldorado]

Ok, I'm getting a bit frustrated with these guys.. I've read quite a few of the posts here but am unable to get the reps off their script of offering the usual standard plans that they advertise

My deal is, been on Rogers now for almost a year and the last 2-3 months have been going way over my plan limits for daytime minutes and text messages.. they actually phoned me after the first time asking if I wanted the $20 package which gives me 2500 text messages instead of my current $10 package which gives me only 125 text's.. I asked if they can't do anything better than offering the standard stuff, she said nope.. so i said nope

Now a couple months later, and going over my minutes and texts for the 3rd month in a row I thought I would try calling to see what I can get..

3 calls so far and nothing but the standard plans.. won't budge and claim to know nothing of what I'm talking about when I say friends have gotten so and so plans

So how do I get them off script? Do I actually have to threaten to cancel to get the reps who have access to better plans?

I have slightly over a year left on my contract so it would be a nasty cancellation fee.. what would it be, $400?

I've also had Internet from them since the beginning of time, but am not currently bundled.. should I bundle and use that as a bargaining chip?

[zimmerDN]

I have been roger customers for about 8 years but in the past 12 months I haven't been using their service. I kept the account but now I need to get a monthly plan again.

I need to know what I can expect when I call. Before I transferred the plan 12 months ago I had a great plan. One of those retention plans that you would hear about here.

I don't want to get into a contract yet and does that automatically mean the plan won't be very attractive at all? I have a phone to use already.

[jwei]

Ok, I'm getting a bit frustrated with these guys.. I've read quite a few of the posts here but am unable to get the reps off their script of offering the usual standard plans that they advertise

My deal is, been on Rogers now for almost a year and the last 2-3 months have been going way over my plan limits for daytime minutes and text messages.. they actually phoned me after the first time asking if I wanted the $20 package which gives me 2500 text messages instead of my current $10 package which gives me only 125 text's.. I asked if they can't do anything better than offering the standard stuff, she said nope.. so i said nope

Now a couple months later, and going over my minutes and texts for the 3rd month in a row I thought I would try calling to see what I can get..

3 calls so far and nothing but the standard plans.. won't budge and claim to know nothing of what I'm talking about when I say friends have gotten so and so plans

So how do I get them off script? Do I actually have to threaten to cancel to get the reps who have access to better plans?

I have slightly over a year left on my contract so it would be a nasty cancellation fee.. what would it be, $400?

I've also had Internet from them since the beginning of time, but am not currently bundled.. should I bundle and use that as a bargaining chip?

You have to actually threaten to cancel, do not bring up the idea of them offering you a plan....they'll do that when they hear u want to cancel. Worse comes to worse and they cancel, you have 30 days to call in and waive the cancel and continue on your plan. They'd rather keep a customer than lose one.

Your cancellation fee would be the base rate you pay a month (not including overages) times the number of months you have left, i.e. $25 a month with 4 months left would cost $100.

Good luck and keep calling!

[Chris Classic]

250 Minutes
Unl. Evening and weekends at 6pm
CID, VM
Unl. Text Messaging
Unl. Rogers to Rogers
Unl. Incoming Calls
100 Canadian Long Distance Minutes

$25+SAF+911+Tax

Called 4 times until i got this plan. My advice to anyone trying to negotiate for a better plan is just to be really nice and polite. I also let them know about Telus' $17.30 plan which helped. Plan details can be found on another thread in the forum.

CHEERS!

[AirForceElite]

it's actually $20 for cancellation not $25.

$20 times remaining months.

So if Eldorado has over a year left (assuming 14 months) thats $20x14=$280 to cancel.

Eldorado, i dont really understand why you have problems.
It has been mentioned thousands of times in this thread (in the past 4 pages for sure). Everybody has been saying the same thing...CALL IN TO CANCEL.

DONT CALL AND ASK FOR FREE STUFF.

i dont know how to put it any clearer.
if you call in and ask for free stuff, they'll just deny you...you know why?
cause you are still on contract, so they can control you like a puppet.

if you call to cancel, it gives you more power.
and dont just say: "oh hi plz cancel, thanks"

when you call in, ask how much it costs to cancel (pretend you dont know its $20xremaining months)

after she says the amount, tell her: "oh thats nice, i thought it would be higher. ok...can you go ahead and cancel this line for me starting the next billing cycle please?"

and then start the negotiations after they ask you why you want to cancel

(by negotiation i mean mention that bell/telus offers you a better plan through your work/mother/father/girlfriend/friend/etc who can give you a good plan)

dont say yes to the first offer.
if you mention a good plan and bell/telus offers, and all they do is just add some freebie like Caller ID for free, tell them that you dont want it because its still more expensive to be with rogers than with bell/telus.

when you decide on a good plan, then its time to mention that bell/telus is giving you a very nice sweeet $350 phone for free if you sign 3 year contract
then bargain the phones.
try to aim for sony ericsson w580 for free with no admin fee

[sam_sensei]

I called them 3 times and this is the latest offer:

$20/month on a 3 year plan
- 250 minutes
- unlimited weeknights starting at 6pm + unlimited weekends
- FREE communication package (VM, CID, 125 txt) - $10 credit (won't go up when the communication package increase in march)
- FREE R2R
- 100 Long Distance CDN
as well as a free HTC Touch

They said they can't do anything on the data packages and can't give me any assessories (i.e 2 GB Micro SD)

The guy was also telling me that in mid Feb, Rogers is coming out with a unlimited mobile browsing for around $7 that compares with Bell.

Not too sure if I need this cause the Touch does have WiFi and I can tap into any hotspots.

Is my current deal good or do you think I can get more? :cheesygri

[NerV]

it's actually $20 for cancellation not $25.

try to aim for sony ericsson w580 for free with no admin fee

w580 is your personal preference or it's easier to negotiate with them if you mention this phone?

Another question is what's the best way to bargain regarding the contract renewal? I called in a few times regarding a hardware update, and they told me that I can have it only if I sign up for another 3 yrs. Threaten them with cancelation and going with another carrier?

Thanks.

[infared_vision]

I called them 3 times and this is the latest offer:

$20/month on a 3 year plan
- 250 minutes
- unlimited weeknights starting at 6pm + unlimited weekends
- FREE communication package (VM, CID, 125 txt) - $10 credit (won't go up when the communication package increase in march)
- FREE R2R
- 100 Long Distance CDN
as well as a free HTC Touch

They said they can't do anything on the data packages and can't give me any assessories (i.e 2 GB Micro SD)

The guy was also telling me that in mid Feb, Rogers is coming out with a unlimited mobile browsing for around $7 that compares with Bell.

Not too sure if I need this cause the Touch does have WiFi and I can tap into any hotspots.

Is my current deal good or do you think I can get more? :cheesygri

so if u "tap" into a hotspot u don't have to pay for internet on your phone ?

[jwei]

so if u "tap" into a hotspot u don't have to pay for internet on your phone ?

Nope, hotspots are locations that provide wifi. Unless its a commercial area where they charge for wifi use, it should be free more or less.

and to AFE, i thought it was the base value of the plan not just $20? I'm probably wrong.

[tha_riddla]

So if I finished my 3-year contract a couple months ago, would that give me leverage? I'm paying about $60+tax/month for a plan that people are stating they're getting for about half the price!!

[Eldorado]

it's actually $20 for cancellation not $25.

$20 times remaining months.

So if Eldorado has over a year left (assuming 14 months) thats $20x14=$280 to cancel.

Eldorado, i dont really understand why you have problems.
It has been mentioned thousands of times in this thread (in the past 4 pages for sure). Everybody has been saying the same thing...CALL IN TO CANCEL.

DONT CALL AND ASK FOR FREE STUFF.

i dont know how to put it any clearer.
if you call in and ask for free stuff, they'll just deny you...you know why?
cause you are still on contract, so they can control you like a puppet.

if you call to cancel, it gives you more power.
and dont just say: "oh hi plz cancel, thanks"

when you call in, ask how much it costs to cancel (pretend you dont know its $20xremaining months)

after she says the amount, tell her: "oh thats nice, i thought it would be higher. ok...can you go ahead and cancel this line for me starting the next billing cycle please?"

and then start the negotiations after they ask you why you want to cancel

(by negotiation i mean mention that bell/telus offers you a better plan through your work/mother/father/girlfriend/friend/etc who can give you a good plan)

dont say yes to the first offer.
if you mention a good plan and bell/telus offers, and all they do is just add some freebie like Caller ID for free, tell them that you dont want it because its still more expensive to be with rogers than with bell/telus.

when you decide on a good plan, then its time to mention that bell/telus is giving you a very nice sweeet $350 phone for free if you sign 3 year contract
then bargain the phones.
try to aim for sony ericsson w580 for free with no admin fee

Well it was the cancellation fee that was making me shy away from threatening to cancel.. I was thinking it would be something rediculously high like $400 (will expire a year this march)

I will try another call and go the cancel route, saying Bell is trying to win me back as I was a long time customer - I ported my number over from Bell last year, make up a decent sounding plan

So everyone that's doing these multiple calls until they got a nice plan, are you saying each time they are threatening to cancel?? Or just asking about canceling and seeing what they offer?

[tha_riddla]

If you're calling a 3-4 times, are you calling them each time to CANCEL? When you say NO to their first (weaker) retention offer, isn't your purpose to "cancel"?

Been with Rogers 6+ years now. My previous 3-year contract just expired, so I'm on month-to-month. The posted $20-$25 deals seem right for me, but I would really like a new phone (I have the RAZR, would like the RAZR2).

Anyone wanna give me a game plan? ;)

[tantalus]

If you're calling a 3-4 times, are you calling them each time to CANCEL? When you say NO to their first (weaker) retention offer, isn't your purpose to "cancel"?
Call saying you are considering moving your number to telus because they have such a great deal with this $17.30 plan that they are offering you. You can say you've been happy with rogers, but consider the telus deal too good to pass up unless they can come close. If a rep gives you an offer that is not good enough, then say you'll think about it and call back a different time.

[kcorscadden]

So if I finished my 3-year contract a couple months ago, would that give me leverage? I'm paying about $60+tax/month for a plan that people are stating they're getting for about half the price!!

You have the most leverage anyone can have.

You are out of contract so you won't have to pay the $20 x remaining months. You can simply walk away and Rogers can't do anything about it.

Now since you are out of contract and you threaten to cancel, Rogers should offer you everything plus the kitchen sink if you are a worth while customer to retain which I would imagine you are since you are paying $60+ a month.

[kcorscadden]

If you're calling a 3-4 times, are you calling them each time to CANCEL? When you say NO to their first (weaker) retention offer, isn't your purpose to "cancel"?

Been with Rogers 6+ years now. My previous 3-year contract just expired, so I'm on month-to-month. The posted $20-$25 deals seem right for me, but I would really like a new phone (I have the RAZR, would like the RAZR2).

Anyone wanna give me a game plan? ;)

This is basically how it works:

1) You call in and say you want to cancel. Follow the script that AFE posted earlier.

2) Rogers will either ask you what you want or they will offer you something similar to the plan you have with a few credits here and there. Unless everything goes perfectly, decline the first offer. No this isn't the purpose of canceling, you want to maximize the retention. The first offer is gonna be a low ball offer, it always is. They want to give you the least amount of features for the most amount of money. The further the negotiations go, the more features you should get for less money. This is why it is called negotiating.

3) Do not be afraid to go through with the cancellation. I can not say this enough. Remember that at the end of the day they are just cell phone carrier. There is 4, well Fido=Rogers, so 3 other carriers in Canada (Telus, Bell, Virgin) so you have options if the negotiations fail.

4) Be reasonable. Don't ask for stuff that is out of this world. Do your research and see what others are getting. Do not mention that your "friend" or "family" member got such and such a deal unless it is a last resort. This will simply be a hiccup in negotiations.

[NerV]

This is basically how it works:

1) You call in and say you want to cancel. Follow the script that AFE posted earlier.

2) Rogers will either ask you what you want or they will offer you something similar to the plan you have with a few credits here and there. Unless everything goes perfectly, decline the first offer. No this isn't the purpose of canceling, you want to maximize the retention. The first offer is gonna be a low ball offer, it always is. They want to give you the least amount of features for the most amount of money. The further the negotiations go, the more features you should get for less money. This is why it is called negotiating.

3) Do not be afraid to go through with the cancellation. I can not say this enough. Remember that at the end of the day they are just cell phone carrier. There is 4, well Fido=Rogers, so 3 other carriers in Canada (Telus, Bell, Virgin) so you have options if the negotiations fail.

4) Be reasonable. Don't ask for stuff that is out of this world. Do your research and see what others are getting. Do not mention that your "friend" or "family" member got such and such a deal unless it is a last resort. This will simply be a hiccup in negotiations.

What if I want to try to do a HUP, but I don't want to renew the contract. Is this a good strategy to use to negotiate?

[cantbprince]

Just called..been with rogers since 2002 or so.
Did a hardware upgrade back in 2005 and my account was about to end term in june.


Here's what I got:
250 daytime minutes + 25 bonus minutes
Unlimited Evenings and weekends @ 6pm
Unlimited incoming
1000 Canadian Long Distance
500 Text Messages
Enhanced Voicemail
Name display


Free HTC Touch
Waived activation Fee


total = $20 + $5 + ($10 - $10 credit) + $5 + ($5 - $5 credit) + free + ($2 - $2) + SAF + 911 + tax = $42.32


Let me know what you guys think.

[Menace]

I renewed my plan last November after a 2 years contract. The 1 year plan was the following:

200 Minutes
Unlimited Evening/Weekend After 8pm
Call Display & Enhanced Voice Mail
100 Minutes LD
25 Minutes Bonus

$20 + $5 = $25

* I added $5 for additional 6pm to 8pm to Unlimited Evening/Weekend.


Well, I called them again yesterday for HUP with a 3 years contract, I got the following.

250 Minutes
Unlimited Evening/Weekend After 6pm
Call Display & Voice Mail (not Enhanced VM)
300 Minutes LD
SE 580i (white) for $50 with no shipping charge and admin fee.....etc.

$25

All I did was the 2 phone calls (Nov 2007 and Jan 29, 2008)

PS. I knew the CSR was a Chinese lady, I said Happy Chinese New Year to her :D :cheesygri This helped me to get the phone for $50 instead of $100 with shipping charge ;)


If you're calling a 3-4 times, are you calling them each time to CANCEL? When you say NO to their first (weaker) retention offer, isn't your purpose to "cancel"?

Been with Rogers 6+ years now. My previous 3-year contract just expired, so I'm on month-to-month. The posted $20-$25 deals seem right for me, but I would really like a new phone (I have the RAZR, would like the RAZR2).

Anyone wanna give me a game plan? ;)

[kcorscadden]

What if I want to try to do a HUP, but I don't want to renew the contract. Is this a good strategy to use to negotiate?

You wont get a HUP without renewing for at least a yr. What is the incentive to Rogers? You could get the phone and then cancel a month later and Rogers is out $100-400+ depending on the phone

The whole point to Rogers giving you a HUP is basically to guarantee that you agree to a contract. They don't just give a way phones without some sort of reward in the end. The contract is the reward.

[Gryffin]

Hey folks, I'm new here. I tried searching the thread and specifically posts by AirForceElite (AFE), but I can't seem to find this script people are talking about. Can anyone provide a link or something?

I'm trying to get a HUP and possibly renegotiate my plan, but things didn't go so well when I called earlier and now I'm getting a bit discouraged.

[kcorscadden]

Hey folks, I'm new here. I tried searching the thread and specifically posts by AirForceElite (AFE), but I can't seem to find this script people are talking about. Can anyone provide a link or something?

I'm trying to get a HUP and possibly renegotiate my plan, but things didn't go so well when I called earlier and now I'm getting a bit discouraged.

Here is AFE's script:
http://www.redflagdeals.com/forums/showpost.php?p=6336565&postcount=12860

Don't worry about HUP until you have your plan worked out. It is usually best to call in the evenings as that is when the students/newbies are working and are probably more willing to give you what you want. Your plan will depend on the rep that you get. Some reps will be complete A-holes and others will be very accommodating, it just depends on which one you get.

[forgiven]

Can u call retention to activate a new account? I already have 2 lines with them. Can I call in to activate another one? Or I just do so with regular CSR & use the 30days/30mins usage policy to get a good deal with retention afterwards? I saw a deal for new cx at Telus thread & it's really attractive (EPP + 150 bonus mins + unl. inc.)

BTW, wat would u do if u're not happy with the extra $1 of CID? I have $10 credit for communication pack & I don't wanna pay any extras when price rises. Any ideas???????

[nfnx]

i love my new plan
they botched up a bill and now i improved my already sick plan to even better


CD
VM
125 TXT
250 min
w/e 6pm
incomming calls free
r2r free
100 CA LD

= 30 - 15% = 25.50 + 6.95 + .50 = 32.95
this is hawt

[NerV]

You wont get a HUP without renewing for at least a yr. What is the incentive to Rogers? You could get the phone and then cancel a month later and Rogers is out $100-400+ depending on the phone

The whole point to Rogers giving you a HUP is basically to guarantee that you agree to a contract. They don't just give a way phones without some sort of reward in the end. The contract is the reward.

Thanks a lot for the clarification. But the CSR didn't want to negotiate when I called in. She was firm like a wall - 3 yrs and that's it.

[kcorscadden]

Thanks a lot for the clarification. But the CSR didn't want to negotiate when I called in. She was firm like a wall - 3 yrs and that's it.

If she was that firm, then you must have wanted a "new" phone that has a value of at least $300+. The older the phone the more negotiable they can be. The fact that she was firm tells me you wanted one heck of a phone.

[NerV]

If she was that firm, then you must have wanted a "new" phone that has a value of at least $300+. The older the phone the more negotiable they can be. The fact that she was firm tells me you wanted one heck of a phone.

To be honest I am confused. Why would she be more negotiable if I would ask for a more expensive phone?

[funkyfr3sh_]

You have the most leverage anyone can have.

You are out of contract so you won't have to pay the $20 x remaining months. You can simply walk away and Rogers can't do anything about it.

Now since you are out of contract and you threaten to cancel, Rogers should offer you everything plus the kitchen sink if you are a worth while customer to retain which I would imagine you are since you are paying $60+ a month.


In the next week, my contract is also expiring. But it's a corp plan and I have been one it for 1 year...how much do you think this will infere with me negotiating a better plan?

Thanks.

[97ansari]

I'm under contract but i said i will cancel and pay the fee since my bills are too high.

Here's the plan they offered:

My5 $30
200 daytime minutes
unlimited evenings and weekends
100 Canadian long distance
voicemail package ($10)
unlimited text messaging package ($10)

Total is $50 before taxes etc. or SAF

The rep is offering $5 off the rate plan and I am gettin the additional bundle discount b/c i have other services and the total is coming to $51.

I see the exact same My5 rate plan with Telus for $25.

Just $5 discount on the rate plan doesn't seem like the best they can do for me ? what do you guys think ?

I told him to make it $45 and he said he can't. Any suggestions on what I should do ? I don't want to be unreasonable but im wondering how far i can push

[parkbr]

There isnt an exact price...each call gets a different rep and therefore a different deal. I'd say the general plan you'd be looking for should cost you about $20-$25 a month. Give them a call and see what they offer, you dont have to take it right away.

Oh yeah, Rogers 2 Rogers isn't a feature that can be added on as an option by consumers, I'm pretty sure it's a Retentions option that can be added on by the reps. Good luck

Thanks. Searched all over and I couldn't find it.

[dreadknot69]

That sounds pretty bad. I'd call again and try with a different rep. Tell them the truth, be nice about it, and maybe you'll luck out.

I don't know how much you have left on your contract, but if they don't accommodate you, it might be worth it to take the hit and pay the cancellation fee.

I'm under contract but i said i will cancel and pay the fee since my bills are too high.

Here's the plan they offered:

My5 $30
200 daytime minutes
unlimited evenings and weekends
100 Canadian long distance
voicemail package ($10)
unlimited text messaging package ($10)

Total is $50 before taxes etc. or SAF

The rep is offering $5 off the rate plan and I am gettin the additional bundle discount b/c i have other services and the total is coming to $51.

I see the exact same My5 rate plan with Telus for $25.

Just $5 discount on the rate plan doesn't seem like the best they can do for me ? what do you guys think ?

I told him to make it $45 and he said he can't. Any suggestions on what I should do ? I don't want to be unreasonable but im wondering how far i can push

[dreadknot69]

In the next week, my contract is also expiring. But it's a corp plan and I have been one it for 1 year...how much do you think this will infere with me negotiating a better plan?

Thanks.

I was only 2 years into a 3-year corp plan, but I still called and got the $20 plan with the kitchen sink. I got the best deal I've ever had, and locked it in for 3 years on a non-corp plan.

[funkyfr3sh_]

I was only 2 years into a 3-year corp plan, but I still called and got the $20 plan with the kitchen sink. I got the best deal I've ever had, and locked it in for 3 years on a non-corp plan.

Thanks! I called - tried to see what would be available to me on a one year. Pretty crappy deal but deal on a year 3 seemed descent. I guess you need to negotiate a three year to get anything worth while.

[sam_sensei]

I'm debating whether to get the HTC Touch, BB Pearl or the RAZR2 v9. Heard the RAZR2 v9 had the best quality for calling. Any suggestions?

[mr_yellow]

I'm debating whether to get the HTC Touch, BB Pearl or the RAZR2 v9. Heard the RAZR2 v9 had the best quality for calling. Any suggestions?

There's going to be a bunch of new phones coming out in the next week or two. Don't quote me but the SE K850i, Red BB Curve, Samsung blackjack, pink w580i, Tytn II seem possible... maybe more... so if any of these interest you, hold out for a little while longer.

Edit: also the new BB Pearl2, thanks BBTea!

[bubble.tea]

There's going to be a bunch of new phones coming out in the next week or two. Don't quote me but the SE K850i, Red BB Curve, Samsung blackjack, pink w580i, Tytn II seem possible... maybe more... so if any of these interest you, hold out for a little while longer.

Ahh...the waiting game.

Keep in mind., new phones rarely are made available to Client Care immediately upon release. They have enough trouble making orders on time, let alone throwing them out the door at the 50~90% discounts they do on the older selection of available units to Retentions.

oh, you forgot the new pearl.

[tripwire]

Not a big user, so i went in not looking for many features at all, and a 2 year contract max.

Came out with,
200 mins
unlimited after 6 weekends/evenings
CD
VM

$15 + SAF + 911 = $22.45/mth for 2 years

I'm also getting the Samsung D807x delivered at home for $0, and no admin fee.

Nothing great, but i'm happy with it.

[NerV]

Not a big user, so i went in not looking for many features at all, and a 2 year contract max.

Came out with,
200 mins
unlimited after 6 weekends/evenings
CD
VM

$15 + SAF + 911 = $22.45/mth for 2 years

I'm also getting the Samsung D807x delivered at home for $0, and no admin fee.

Nothing great, but i'm happy with it.

That's a decent deal. Congrat!!!:)

Btw, I wanted to ask if I can use the same strategy, described in previous posts, to get some discounts on my home phone. I am with Primus and when I signed up, there was a promotion - CID and VM free for 6 months. 6 months are over...and they started charging me 5$ for each feature.

Thank you.

[kcorscadden]

To be honest I am confused. Why would she be more negotiable if I would ask for a more expensive phone?

I never said that.... I said the OLDER the phone, the more negotiable she will be.

[kcorscadden]

That's a decent deal. Congrat!!!:)

Btw, I wanted to ask if I can use the same strategy, described in previous posts, to get some discounts on my home phone. I am with Primus and when I signed up, there was a promotion - CID and VM free for 6 months. 6 months are over...and they started charging me 5$ for each feature.

Thank you.

Why not consider VOIP with Primus.... I have the unlimited and love it...

http://www.primus.ca/en/residential/talkbroadband/talkBroadband-unlimitedBundle.htm

[NerV]

Why not consider VOIP with Primus.... I have the unlimited and love it...

http://www.primus.ca/en/residential/talkbroadband/talkBroadband-unlimitedBundle.htm

Well, I took the home phone from them (initially it was $19.95/month, now it's 29.95) and when I was negotiating with them I got a deal that High Speed DSL was 50% off, if I took home phone from them ($19.95/month) + SAF. I was thinking to change to VOIP, I called in to inquire about their TalkBroadBand and the rep told me that I can't have internet from them if I want to sign up. I didn't do too much research on that. May be she didn't know what she was talking or I misunderstood her.

[kcorscadden]

Well, I took the home phone from them (initially it was $19.95/month, now it's 29.95) and when I was negotiating with them I got a deal that High Speed DSL was 50% off, if I took home phone from them ($19.95/month) + SAF. I was thinking to change to VOIP, I called in to inquire about their TalkBroadBand and the rep told me that I can't have internet from them if I want to sign up. I didn't do too much research on that. May be she didn't know what she was talking or I misunderstood her.

Ya either she had no idea what she was talking about or you misunderstood.

You need a HS internet connection in order to have VOIP. Who the provider is for internet is irrelevant as long as it is HS.

[NerV]

Ya either she had no idea what she was talking about or you misunderstood.

You need a HS internet connection in order to have VOIP. Who the provider is for internet is irrelevant as long as it is HS.

Thnx a lot for your advice. I will give them a call tomorrow and figure out everything.

[bubble.tea]

I love QA @ companies.

(I'm Uuuuuber paraphrasing, and abbreviating for the sake of humour)

Call #1:
Me: "Need to renew two lines, I'm looking for the best phones I can get for Free"
Rep #1: "Sorry you're a slack Jawed Yokill, no hup for you!!" :eek:


Call #2:
Me: "need to renew two lines, I'm looking for the best phones I can get for Free"
Rep #2: "Free eh? How about two free Pearls" http://img.photobucket.com/albums/v283/petawawa/smilies/hello.gif


http://img.photobucket.com/albums/v283/petawawa/smilies/kiss2.gif <---Me to Rep #2....before wifey caught me >:(

[convoluted]

Pretty crappy deal gotten for a friend but oh wells. It was a long and complicated process...

She got:

Samsung D807x free, activation waived (pain in the arse to get that)
100 daytime + 50 time bonus
Unlimited Incoming
Unlimited Evenings/Weekends (6PM)
$30 + (7 for early evenings - $5 credit)

On top, she had to pay $10 for package for:
Voice Mail
Caller ID
125 text messages
(First month waived the $10)

As a bonus, first 3 months unlimited calling/texting.

Total is $30+7-5+10, + 0.50+6.95 = $49.45.

This was basically just a MINOR step up from her previous plan where it was 1000 minutes evening/weekends, and $35 plan +$10.

[infared_vision]

not trying to jack the thread

but i am on the phone with rogers customer relations depts....

they charged me 15.9% tax on my last bill and only want to credit me 27 bucks

WTF

what can i do ????????????????????

so they are not going to credit me...the manager told me when they give good will credit (which they did to waive the 35 admin fee) they have to charge tax on it...is this true ?

[NerV]

Why not consider VOIP with Primus.... I have the unlimited and love it...

http://www.primus.ca/en/residential/talkbroadband/talkBroadband-unlimitedBundle.htm

Btw, I heard I need a special VOIP phone to VOIP service. Is this true? And I also need cable internet (from Rogers). If I have DSL, I need a home phone, if I have home phone, why would I need a VOIP?

[sam_sensei]

Did you guys hear that the new BlackBerry Pearl 8110 just came out for Rogers? Anyone planning to get it?

[planetik]

Anyone know how much the K850i is supposed to sell for? I think I might wait on calling retentions until it comes out:|

[engineeringsux]

when did the pearl 8110 and the k850i come out?

[sam_sensei]

when did the pearl 8110 and the k850i come out?

the 8110 came out today I think. It is already posted on Rogers website

[jwei]

When they do come out, don't expect it to be available right away at retentions. They usually take a while to get the new phones (they have to put orders in, etc)

[wheeldeals]

Anyone know how much the K850i is supposed to sell for? I think I might wait on calling retentions until it comes out:|

According to Howardforum, its going to be $199 with a new 3 years vision plan. I don't know how much for retention though. I also heard it might come with the 8GB memory card promotion too. That would be nice.

[skyrink]

starting today my new 3 year plan is now:

$20 + 6.95 +0.50

275 anytime minutes
Unlimited E/W starting 8
caller display
100 long distance minutes

i called in yesterday trying to push for more like 125 txts and voicemail, but they wont budge. I did notice however that the guy was typing whatever i said another company offered, and b/c i called 2 weeks ago to get the caller ID and long distance added, he knew about that call too...im scared to call another time with the same excuse since everything's being logged, IDEAS?!?!?!

[Song]

Hi,

Thanks for the tips on this thread! This is what I managed to negotiate for my friend who is actually paying for 3 accounts:

All three plans have:

200 mins
unlimited incoming (i got this instead of unlimited rogers-to-rogers)
unlimited eves/weekends from 6pm
100 cdn long distance
call id/call waiting/call fwding/call conferencing

The primary line was $20 and the 2 secondary phones only $15.
We also tried to get the texting but ended up getting vm and text package for another $6 on the primary phone. Total bill with taxes all ~$85/month.
We were pretty satisfied considering she had been paying almost double that! Plus some credits to our old bills (CSR said he could only go back 3 months worth).

ALSO *everytime you renew your contract* you get a free phone! So we also have 3 phones with additional $50 credit with each phone, plus the 3 months unlimited text/talk/pic and video that's standard with all new 3 year plans.

Good luck!

[Eldorado]

Wooo finally success!

Thanks for the tips on canceling!

What I finally did was call in thru *611, said cancel phone.. a 101 menu's options later I finally spoke to a nice girl, I asked how many months I have left on my contract and how much it would be to cancel - I signed a 2 year contract last March, and have 13 months left and she said it would cost me $240.. (?).. hmm... So I said oh that's not too bad, she asks why so I say my bills have gone way over the past 3 months and Bell is offering me a good deal to come back to them - as I ported my number from Bell to Rogers last year

She asks what they offered, so I made up a plan with basically all the usuals with 6pm calls for about $28 + system access.. she says they can do better!

So I get on a 2 year renewal:

200 daytime
Unlimited evenings/weekends at 6pm
Unlimited text (she said 'unlimited')
Rogers to Rogers
Voicemail
Caller ID

For $25 + system access + tax

For a 3 year she said I get an extra 50 daytime minutes.. blah..

So a good deal to me at least all the features i want, I was thinking maybe trying for a couple dollars less, but not worth it.. I might call in at some point and see if they can swap my Rogers to Rogers for unlimited incoming, that would be a much better option!

[kcorscadden]

Btw, I heard I need a special VOIP phone to VOIP service. Is this true? And I also need cable internet (from Rogers). If I have DSL, I need a home phone, if I have home phone, why would I need a VOIP?

a) No you don't need a special phone for VOIP

b) You can easily switch over Dry-Loop DSL which is a non-active phone line that is only used for Internet. You can not use it for making phone calls, but you can connect to the net.

[infared_vision]

Wooo finally success!

Thanks for the tips on canceling!

What I finally did was call in thru *611, said cancel phone.. a 101 menu's options later I finally spoke to a nice girl, I asked how many months I have left on my contract and how much it would be to cancel - I signed a 2 year contract last March, and have 13 months left and she said it would cost me $240.. (?).. hmm... So I said oh that's not too bad, she asks why so I say my bills have gone way over the past 3 months and Bell is offering me a good deal to come back to them - as I ported my number from Bell to Rogers last year

She asks what they offered, so I made up a plan with basically all the usuals with 6pm calls for about $28 + system access.. she says they can do better!

So I get on a 2 year renewal:

200 daytime
Unlimited evenings/weekends at 6pm
Unlimited text (she said 'unlimited')
Rogers to Rogers
Voicemail
Caller ID

For $25 + system access + tax

For a 3 year she said I get an extra 50 daytime minutes.. blah..

So a good deal to me at least all the features i want, I was thinking maybe trying for a couple dollars less, but not worth it.. I might call in at some point and see if they can swap my Rogers to Rogers for unlimited incoming, that would be a much better option!


text is no unlimited prob. 2500....

[man_alone]

I just called in an changed my plan to this

$20 per month
200 anytime
Unlimited Everning and Weekend
Free Caller ID

Cheapest plan ever

and they threw in 3months of unlimited calling, and like others have said, BE POLITE, BE VERY POLITE and they just might give u sumthin' extra. ;)

does this include all incoming free?

[jcoltage]

the 8110 came out today I think. It is already posted on Rogers website

Man the Nokia 8110 is 10 years old wtf is that..
http://www.chaozz.nl/gfx/nokia8110.jpg

[bubble.tea]

Man the Nokia 8110 is 10 years old wtf is that..
http://www.chaozz.nl/gfx/nokia8110.jpg

Eeeeeeeeezy Big Fella.

BB 8110 ;).

[Makaveli the Don]

So I called Retentions today and they offered me:

250 daytime
Evening/Weekends @ 6pm
CID
Voicemail
R2R
(we didn't work out any further details yet)
$25+saf+taxes+911

And I was looking for a hardware upgrade and the prices they gave me were:
$35 BB Pearl (need $15 email package) [I signed onto this but called back immediately and canceled after I noticed what I did]
$99.99 w580i
$175 HTC touch

Any suggestions? I'm looking for the HTC touch around $100 or any other good phone that they may give me cheap so any suggestions on how to get them to drop the prices lower on the phones?

[Johnny767]

Could you please confirm that they offered you a BB Pearl for $35.

I just called and the best they would do is $129 + 35 renewal.

I've done countless Hardware upgrades and I am starting to find them more difficult to deal with. They are not budging on the $35 renewal fee, just give you a song and dance about a better deal on the phone.

I pay them $700/month, for four lines, and have generally been happy.

[Makaveli the Don]

Could you please confirm that they offered you a BB Pearl for $35.

I just called and the best they would do is $129 + 35 renewal.

I've done countless Hardware upgrades and I am starting to find them more difficult to deal with. They are not budging on the $35 renewal fee, just give you a song and dance about a better deal on the phone.

I pay them $700/month, for four lines, and have generally been happy.

Yeah it was weird. I was thinking she'd give it to me for $99 but she offered it for $35. I asked her three times about the price. She never mentioned a $35 charge either, just $35/phone + $15/month for the email service.

The only color left was black. And she wasn't exactly the nicest rep I've talked to either.

Also, she said she's aware of the Telus plan and can't beat it only offer me $20 for a similar plan then $5 more per month for the 6pm.

I wanted an HTC touch but they won't budge from $175..Any tips on the phones and the plans? Or should I just start from scratch and not mention anything to the next rep (I know they have it all logged though)?

Edit: This is the phone http://www.rogers.com/web/Rogers.portal?_nfpb=true&_windowLabel=Wireless_BuyFlow_Portlet_Definition&Wireless_BuyFlow_Portlet_Definition_actionOverride =%2Fportlets%2Fconsumer%2Fwireless%2FphoneBuyflow% 2FshowPage_ForPhone&Wireless_BuyFlow_Portlet_DefinitionproductId_Detai led=8100R just the basic Pearl.

Also is the Shine a better phone or the w580i?

[kcorscadden]

I pay them $700/month, for four lines, and have generally been happy.

WTF !!!! Please tell me this is simply a typo and that you meant to say $70. You are getting ripped bad at $700 for 4 lines.

[storch]

Why are you guys getting these outrages prices for the blackberry perl? I called retentions and got offered the blackberry perl for free on a 3 year agreement. My current plan is:
No contract
550 anytime minutes
unlimited after 6pm/weekends
100 ld minutes
$20 communication pack

Comes out to $57 after taxes and fees.
A little high yes but my cell is pretty much my home line to.

[Because]

Below is a promotional plan by Telus, for the Chinese new year that happens on the 7th.
I went to rogers today to ask if they had a plan that could compete with this, and the rep I talked to said to call him on Monday and he'd see what he could do. I'll give you guys a heads up to what kind of plan he can offer that'll compete with Telus's.
if not, I'll probably take telus, unless of course anyone else out there can boast a better plan?
__________________________________________________ _
Privilege Plan - $17.30/month + SAF ($6.95) + 911 ($0.75)

200 local daytime mins
Unlimited Evening/Weekends @ 6pm
Voice mail 3, Call Waiting, Conference Calling

Talk Hong Kong/ Talk China $10/month

up to 800 long distance mins to China/Hong Kong
Sign up before Feb 29, 2008 and get 12 months FREE

Up to $88 off Selected phones

Samsung R500 - $0
LG Chocolate spin - $0
LG Flip Shine - $11.99
Motorola KRZR - $11.99
MOTORAZR2 - $161.99
BB pearl - $99.99

Price listed for 3 year contracts

Free Red Envelopes *while quantities last.
__________________________________________________

[PHR0898]

works out to be... (shockingly) $17.46 after tax :D
She applied like multiple discounts PLUS extra $2 credit to offset the upcoming increase in price & make it more than awesome...


I'd love to get in on this if possible. How much begging etc, did you have to do....was there one thing that you said that turned the tide for you and she started applying multiple discounts etc.

[Aznsilvrboy]

Here is an update of my new plan


My Current Price Plan
350/Unltd Early Eve/Wkds Plan - $45.00

* 350 Bonus Minutes
* Chat N' Send Bonus
* 50 Minute Bonus
* 350 Wkdy/Unltd Early Eve/Wkend
* Unlimited Incoming Local Calls


Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 125 Sent/Unlim Received Text


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Value Pack 1 Month Credit - To be removed on 02/02/2008
* Monthly Plan Credit
* Monthly Plan Credit - To be removed on 24/01/2010
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


* $10 Communicate Value Pack
* Canadian LD Anytime Option

:D The girl said it works out about $17.46/month tax included. I just check my Rogers account & surprisingly, the monthly charge is ($6.10) instead of $50.4 several hours ago ;) is it a credit?

I may as well cancel my homephone since 750 mins are WAY too much. I don't know wat to say? :cheesygri I LOVE ROGERS.

Wow man...best plan ever? So you have 750 weekday minutes (350 + 350 + 50), unlimited evening/weekends, 1000 minutes of canadian long distance, 125 text, caller id, voice mail, and unlimited incoming calls + unlimited local talk and text for several months..for $17.46/month...How long have you been a Rogers wireless customer? What other services do you have with them and what did you say to get such an awesome deal?

[JC69]

Is calling retentions the only way to go to renogiate a plan? Is there any way you can walk into a Roger's store and do the same? I like to talk to people face to face if I'm haggling.

[Aznsilvrboy]

you miss something: I also have network calling & a Nokia 5300 free no activation fee :D EXTEND CONTRACT FOR ONLY ONE YEAR. And I do believe that if I ask for the $20 com. pack I can get it for free but I'm not a big fan of txt so I'd rather a value pack :D

Wow...unlimited network and a free phone?? Amazing. I understand that you extended your contract for only one year, but how long was your previous contract and how long were you into it?

[PrimaryTech]

EXTEND CONTRACT FOR ONLY ONE YEAR.

Correct me if I'm wrong but I think its two years. Otherwise your credit would expire next year.

[shopper-X]

...
Discount(s)

* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* Home Phone Voicemail Discount
* 33.3% Value Pack Add-on Disc.
...

How do you get two Better Choice Bundles discounts, a 5% and a 15%? I thought that 15% was the highest. What is the Rogers Wireless Ambassador 20% discount?

[MoreMiles]

Is calling retentions the only way to go to renogiate a plan? Is there any way you can walk into a Roger's store and do the same? I like to talk to people face to face if I'm haggling.

Roger's store workers are like sales people. You need to speak to the supplier. So you need to call retention.

Any one can be a Rogers cell phone salesman overnight, since it's paid on commission.

[Nermal]

How do you get two Better Choice Bundles discounts, a 5% and a 15%? I thought that 15% was the highest. What is the Rogers Wireless Ambassador 20% discount?

Yes, I'd also like to become a Rogers Wireless Ambassador! :)

[Makaveli the Don]

Called in today to get the w580i...but they're all sold out :|
Could you please confirm that they offered you a BB Pearl for $35.

I just called and the best they would do is $129 + 35 renewal.

I've done countless Hardware upgrades and I am starting to find them more difficult to deal with. They are not budging on the $35 renewal fee, just give you a song and dance about a better deal on the phone.

I pay them $700/month, for four lines, and have generally been happy.

Oh, during my call, the rep mentioned that the Pearl was previously offered to me for free with a $35 activation fee. I then got offered it for free without the activation fee.

[NerV]

a) No you don't need a special phone for VOIP

b) You can easily switch over Dry-Loop DSL which is a non-active phone line that is only used for Internet. You can not use it for making phone calls, but you can connect to the net.

Yeah I know about Dry Loop. I called in Primus long time ago and they told me they can't do Dry-Loop, only Bell does it. But I might be wrong. I should call them this week and figure out everything.

Btw, how often do you guys call the retention department to get some good deals? I heard that if you call them too often, they make a note on your account. Is this true? What's the best strategy to call them? Once a month, year?

Thanks.

[forgiven]

Can anyone answer my question, please? I saw a lot of people getting crazy deals (it's WAY too gud to believe, really). If they call back to renew contract/get a HUP for example (not to get a better plan cuz theirs are already gud) & another rep see their unbelievable plans, is he/she gonna make any changes to it (like switch it back to regular plans) without the account holder's consent?

I had a friend who happens to have a really awesome plan. He wants to call retention for a HUP but is afraid if they see too many credits on his accounts he might risk losing them. However, he needs a phone so badly but still wanna keep his plan.

Any ideas? Thanks you all of u on his behalf ^^

[Mad.Whack]

Can anyone answer my question, please? I saw a lot of people getting crazy deals (it's WAY too gud to believe, really). If they call back to renew contract/get a HUP for example (not to get a better plan cuz theirs are already gud) & another rep see their unbelievable plans, is he/she gonna make any changes to it (like switch it back to regular plans) without the account holder's consent?

I had a friend who happens to have a really awesome plan. He wants to call retention for a HUP but is afraid if they see too many credits on his accounts he might risk losing them. However, he needs a phone so badly but still wanna keep his plan.

Any ideas? Thanks you all of u on his behalf ^^

Do a regular hup?

[CSIFan29]

So I called Retentions today and they offered me:

250 daytime
Evening/Weekends @ 6pm
CID
Voicemail
R2R
(we didn't work out any further details yet)
$25+saf+taxes+911

And I was looking for a hardware upgrade and the prices they gave me were:
$35 BB Pearl (need $15 email package) [I signed onto this but called back immediately and canceled after I noticed what I did]
$99.99 w580i
$175 HTC touch

Any suggestions? I'm looking for the HTC touch around $100 or any other good phone that they may give me cheap so any suggestions on how to get them to drop the prices lower on the phones?

My dad managed to get this plan + the HTC Touch on a three year plan for $0. He's been a Rogers customer for 20+ years (cable anyway).

[forgiven]

Do a regular hup?

yeah. He just wanted a new phone. Retention price is always cheaper :D He got his deal & a Nokia 5300 for free (retention price $49 plus $35 fee). Now he wants the SE 580i b/c he wanna take advantages of the 8g promo, which is offered at $99+35 fee at retention. He's willing to pay the difference, but fear that if other reps see his deal he might lose all of his credits. However, the price at regular HUP department is over $200+fee (totaling $280) >:( Since it's impossible to speak to the rep that gave him the deal, it's very important that the other rep doesn't make any changes to his awesome plan. IMO Rogers should honour his plan, but who knows cuz they're robber :D
I can't give him any ideas but I do believe that RDFers will help him out :D So thank you on his behalf. (will get him to join the RDF community soon)

[TorontoEh]

I wanted to find out if any one you have had gotten a new phone from Rogers,how dos the warranty work? is it with manufacturer or you have to go through rogers?

Reason is I want to buy a phone from someone in BST Forum and it comes with warranty but I'M NOT A rogers wireless customer?

Thanks for advice :)

[Haz]

yeah. He just wanted a new phone. Retention price is always cheaper :D He got his deal & a Nokia 5300 for free (retention price $49 plus $35 fee). Now he wants the SE 580i b/c he wanna take advantages of the 8g promo, which is offered at $99+35 fee at retention. He's willing to pay the difference, but fear that if other reps see his deal he might lose all of his credits. However, the price at regular HUP department is over $200+fee (totaling $280) >:( Since it's impossible to speak to the rep that gave him the deal, it's very important that the other rep doesn't make any changes to his awesome plan. IMO Rogers should honour his plan, but who knows cuz they're robber :D
I can't give him any ideas but I do believe that RDFers will help him out :D So thank you on his behalf. (will get him to join the RDF community soon)
Just FYI, the W580i does not qualify for the 8GB promo anymore. It's been changed to the K850i.

Link (http://www.redflagdeals.com/forums/showthread.php?t=358588)

http://img230.imageshack.us/img230/711/mempromoyf6.jpg

[forgiven]

Just FYI, the W580i does not qualify for the 8GB promo anymore. It's been changed to the K850i.

Link (http://www.redflagdeals.com/forums/showthread.php?t=358588)

http://img230.imageshack.us/img230/711/mempromoyf6.jpg

really?

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_HOME&setLanguage=en

This is what I saw on rogers.com :confused: It should be eligible. Moreover, can you tell me how much he 8g card is?
If my friend keeps the Nokia 5300, then how much is the 2g card (b/c it's not included in the phone)? >:(

Should he call retention or not? He's almost certain that there are too many credits, so if a strict rep sees it then he might risk losing them all.
Will they do that? IMO they're not supposed to, right?

[Mendesb]

yeah. He just wanted a new phone. Retention price is always cheaper :D He got his deal & a Nokia 5300 for free (retention price $49 plus $35 fee). Now he wants the SE 580i b/c he wanna take advantages of the 8g promo, which is offered at $99+35 fee at retention. He's willing to pay the difference, but fear that if other reps see his deal he might lose all of his credits. However, the price at regular HUP department is over $200+fee (totaling $280) >:( Since it's impossible to speak to the rep that gave him the deal, it's very important that the other rep doesn't make any changes to his awesome plan. IMO Rogers should honour his plan, but who knows cuz they're robber :D
I can't give him any ideas but I do believe that RDFers will help him out :D So thank you on his behalf. (will get him to join the RDF community soon)
As long as the credits werent there mistakenly. (Ive gotten 10$ charge put back on my account because a rep gave it to me by accident.) long story.. email me if you want more details.
I wanted to find out if any one you have had gotten a new phone from Rogers,how dos the warranty work? is it with manufacturer or you have to go through rogers?

Reason is I want to buy a phone from someone in BST Forum and it comes with warranty but I'M NOT A rogers wireless customer?

Thanks for advice :)

Ive gotten a HUP for myself, given it to my gf as a birthday gift (lmfao) and it broke down. She gave it to rogers store, and they did a serial check and sent it to the repair place.
She was on rogers.. and i dont think u need to be a wireless customer, but a rogers customer in general should be good.

Even if your not.. i dont see a problem. The only problem that may occur is who's name to put it under.. which again shudnt b a problem.
(when she gave it to rogers store, they put it under her dad's name because he had an account with them)

[TorontoEh]

As long as the credits werent there mistakenly. (Ive gotten 10$ charge put back on my account because a rep gave it to me by accident.) long story.. email me if you want more details.


Ive gotten a HUP for myself, given it to my gf as a birthday gift (lmfao) and it broke down. She gave it to rogers store, and they did a serial check and sent it to the repair place.
She was on rogers.. and i dont think u need to be a wireless customer, but a rogers customer in general should be good.

Even if your not.. i dont see a problem. The only problem that may occur is who's name to put it under.. which again shudnt b a problem.
(when she gave it to rogers store, they put it under her dad's name because he had an account with them)

Hey Mendesb..Thanks so much for explaining in detail....Yes I'm a rogers Internet and Cable customer and I think this should be sufficient :)

[forgiven]

As long as the credits werent there mistakenly. (Ive gotten 10$ charge put back on my account because a rep gave it to me by accident.) long story.. email me if you want more details.


I do believe he has too many credits (which shouldn't be there) b/c the rep he spoke to was TOO nice. He got a too UNBELIEVABLE plan (trust me, if I dare to post it here you'd say I'm lying). Even his current balance was reversed ($50.4 now $6.1 CREDIT)
It's risky to call b/c they might investigate/take it off, however a phone is equally important :confused: :confused: :confused:

BTW, I'd like to hear ur story :D Can you PM methe details? Thanks

[rayq]

What is the latest deal you can get from Rogers in Calgary? I have just called and was offered

250 min weekday
unlimited evening/weekend starting from 6pm
calling waiting, cid, conference call
no activation fee
for $20 + SAF + 911
but only been offered with those cheap phones (Nokia 6085, Sony W200a) for free w/3 years contract :(

I find it tougher to get a deal in Calgary, other than in BC, ON, or QC

Would like to know what you can get lately. Thanks.

I did mention the $17.30 plan and ~0$ for LG Shine w/3 years contract from Telus!

[mdua]

Hi Guys,

I'm on a 2-year contract with Rogers located in the GTA, and I just wanted to know if I was eligible for the retention plan if im on contract. I've been with Rogers for about 4 years now and here is my current plan:

150 anytime minutes
unlimited incoming
1000 evenings/weekends 7pm
caller id
cost: $25+SAF+911+tax comes out to about $38 a month

What are the steps that I have to take:
1) Call Rogers and tell them I wanna cancel because Im getting a better plan from Bell.
2) Get forwarded to retentions line.
3) Tell them the plan Bell's offering me (just make it up :S) and listen and see what they offer me back or match and I am aware that some reps will just let me cancel.

Thanks a reply would be greatly appreciated.


Cheers.

[zimmerDN]

I just activated and became a Rogers customer, signed a 3 year agreement and got a new a phone. I have been a rogers customer for many years until I stopped everything a year ago. Here's what I've negotiated. :arrowd:

250 daytime min
Unlimited evenings and weekends @ 6:00pm
VM, CD, CW, 125 txt
10Mb Vision data plan
R2R
100 LD within Canada

$35 + SAF + Tax

I inquired about the above and they said they can't give it me because I need to be at least a customer for 6 months. So I got this deal to fill in for the first 6 months and then the above will kick in. :!: :arrowd:

Chat & Send
VM

$20 + SAF + Tax

I think I have done pretty good so far for a account activation but I have been a customer for a while not including last year. :D

Here's what I am not sure about. For a phone I chose the SE K790 for $139 and I managed to squeeze a $50 rebate in there. Account activation fee waived and no shipping charges. But now I check rogers website it seems like everyone is getting the same deal if they shop online. They had me convinced that I got a really good price from them on this phone. Yes or no? :confused:

[zimmerDN]

I just activated and became a Rogers customer, signed a 3 year agreement and got a new a phone. I have been a rogers customer for many years until I stopped everything a year ago. Here's what I've negotiated. :arrowd:

250 daytime min
Unlimited evenings and weekends @ 6:00pm
VM, CD, CW, 125 txt
10Mb Vision data plan
R2R
100 LD within Canada

$35 + SAF + Tax

I inquired about the above and they said they can't give it me because I need to be at least a customer for 6 months. So I got this deal to fill in for the first 6 months and then the above will kick in. :!: :arrowd:

Chat & Send
VM

$20 + SAF + Tax

I think I have done pretty good so far for a account activation but I have been a customer for a while not including last year. :D

Here's what I am not sure about. For a phone I chose the SE K790 for $139 and I managed to squeeze a $50 rebate in there. Account activation fee waived and no shipping charges. But now I check rogers website it seems like everyone is getting the same deal if they shop online. They had me convinced that I got a really good price from them on this phone. Yes or no? :confused:

[Shadetz X]

Hi Guys,

I'm on a 2-year contract with Rogers located in the GTA, and I just wanted to know if I was eligible for the retention plan if im on contract. I've been with Rogers for about 4 years now and here is my current plan:

150 anytime minutes
unlimited incoming
1000 evenings/weekends 7pm
caller id
cost: $25+SAF+911+tax comes out to about $38 a month

What are the steps that I have to take:
1) Call Rogers and tell them I wanna cancel because Im getting a better plan from Bell.
2) Get forwarded to retentions line.
3) Tell them the plan Bell's offering me (just make it up :S) and listen and see what they offer me back or match and I am aware that some reps will just let me cancel.

Thanks a reply would be greatly appreciated.


Cheers.

1) Do not use the word cancel to threaten. Just mention that you are encouraged to sign up with the competitor.
2) It is best to not make up random plans. It is better to tell them about a legitimate plan that has been granted to Telus and Bell clients. The best plan to use atm is the epp 17.30 from Telus with a LG Shine for 11.99 (you can mention it is free with activation waived). You can throw in some call features in addition to the epp 17.30 like call display and etc but make sure it still resemble the original plan.
3) Yes, negotiate with the representative. If they offer you something that is not close to the competitor have them write it down on your account and tell them you will consider their offer. The first counter offer is usually not that great. Give it a day or two before you call back to inform them that you think that their offer is not a good price match. Be reasonable and accept decent offers.

To everyone else, recently I got a new retention plan with Rogers.

250 daytime minutes
Unlimited Evening/Weekend @ 6
Free Caller ID
Free Voicemail
Free 125 Text Message
Free Who Called
Free 100 Long Distance Minutes
Free Rogers to Rogers

$20 + SAF + 911 + Tax

I got a new HTC Touch as a HUP for $99 with waived activation and credited for one month of my voice plan on a 2 years contract (I had 1 year left with them on my old contract so I only added 1 additional year). When I asked the rep what my new early cancellation fee would be I was told it is still $200. I called in the next day to confirm that there was a new plan pending and the rep (regular customer service) told me that there was no new plan pending but there were new features to be added. Apparently retentions added more credits onto my existing plan instead of changing the plan number on the billing system which was the reason my cancellation fee remained $200 instead of $400. Can anyone confirm this?

[marcopolo85]

I see rogers has the new blackberry pearl 8110 with gps and better camera. Anyone have this unit yet? I think im gonna return my LG shine and get this new pearl.

[djgee]

Just negotiated a new plan for my brother.

Old plan:
150 anytime minutes
1000 e/w starting at 6pm
unlimited network calling
unlimited incoming - $10 extra
$20 communicate pack
Price: $32-($20 credit) + $10 + $20 + SAF/911 + taxes = $55.88

New plan:
250 anytime minutes
unlimited e/w starting at 5pm
unlimited incoming
unlimited network calling
$20 communicate value pack
100 CAD LD minutes
Price: $44 - ($20 credit) + $20 + SAF/911 + taxes = $58.14

The question is...I read somewhere here that it wasn't possible to get unlimited network calling with a 250 minute plan. It might have been BBT. I've actually called to confirm a second time (approx. 30 minutes after I got off the phone with retentions) and the rep actually rhymed off the plan again to me and I was told 250 minutes. Fact or fiction....hmmm....your thoughts?

[Makaveli the Don]

1) Do not use the word cancel to threaten. Just mention that you are encouraged to sign up with the competitor.
2) It is best to not make up random plans. It is better to tell them about a legitimate plan that has been granted to Telus and Bell clients. The best plan to use atm is the epp 17.30 from Telus with a LG Shine for 11.99 (you can mention it is free with activation waived). You can throw in some call features in addition to the epp 17.30 like call display and etc but make sure it still resemble the original plan.
3) Yes, negotiate with the representative. If they offer you something that is not close to the competitor have them write it down on your account and tell them you will consider their offer. The first counter offer is usually not that great. Give it a day or two before you call back to inform them that you think that their offer is not a good price match. Be reasonable and accept decent offers.


So, without using the word cancel how would I go about that?

Me: Hi there, I found a better deal with Bell
*Begin Negotiations*

I doubt that would work :razz: Help?

[Firestorm]

So, without using the word cancel how would I go about that?

Me: Hi there, I found a better deal with Bell
*Begin Negotiations*

I doubt that would work :razz: Help?

"Hi there, I'm thinking of switching to Bell. They have this amazing plan going on. I really do like the service with Rogers, but I don't think you guys can match what they're offering me!"

"Oh, what are they offering you?"

"blablabla"

"hmmm brb:

"music"

"Hi sir have I got the deal for you!"

:D

[ghetto_mike]

"Hi there, I'm thinking of switching to Bell. They have this amazing plan going on. I really do like the service with Rogers, but I don't think you guys can match what they're offering me!"

"Oh, what are they offering you?"

"blablabla"

"hmmm brb:

"music"

"Hi sir have I got the deal for you!"

:D



Bingo, i did the same thing but i wansnt worried about the monthly charges at theat time,,, my phone was broken.. so i got the nokia 6133 for free,,, then the bb perl then i just got the htc tytn for $224.. all within under 1 year

[Shadetz X]

lol Suddenly so many Vancouverites show up. Yes, do something similar to what Firestorm said. Keep it realistic. :D

[thefeebster]

I did basically the same thing as firestorm stated, but i did say i was thinking about cancelling my plan since i only had 5 months left. Not that big of a deal...

My only tip for you is to NEVER call retentions angry or with a temper demanding a better plan. Just talk to them as you would a friend and they will likely try to do the best they can.

I took the first counter offer because it just suited my needs, anything above that would be a waste. Remember its not a pissing contest. If you are satisfied with the plan they give you, take it!

so i got the nokia 6133 for free,,,

Rogers offered the 6133??

[lindmar]

Dont new plans come into effect today?

[bubble.tea]

I just activated .....
you can click., EDIT/GO ADVANCED/DELETE...for the duplicate post of yours ;).


I see rogers has the new blackberry pearl 8110 with gps and better camera. Anyone have this unit yet? I think im gonna return my LG shine and get this new pearl.
Lightning fast UI.

Two ENTIRELY different applications...so it's what YOU WANT to be doing...or see yourself doing in a few weeks...days....hours :D.


Dont new plans come into effect today?
damn right!

[lindmar]

damn right!

Where is that list of new plans? Is there any official info on the rogers site?

[zzricezz]

all new plans doesn't come with free call forwarding anymore? what else would I lost if I upgrade my old plan to a new one?

[Ryan26]

I just called in with the intention to cancel as I now have a cell phone which my employer pays for. In the end I decided to keep my cell for my wife and was able to get a what I think is a great plan.

200 min daytime
unlimited evenings and weekends starting at 6pm
caller id
voicemail
personal email (I have a 4 month old blackberry pearl)

The total for this was $25 - $5 (credit towards voice plan) +$15 (personal email) - $10 (credit towards personal email) = $25 + SAF + Taxes - 15% better choice bundle = $31.16 all in per month.

I have a consolidated account and have had difficulties in the past negotiating a good retentions deal but today was different for some reason.

[ppthomas]

..get the unlimited browsing for 7 bucks ...add tht and make a deal

[V-ron]

Lightning fast UI.

Two ENTIRELY different applications...so it's what YOU WANT to be doing...or see yourself doing in a few weeks...days....hours :D.

Damn... I just got the 8100 3 weeks ago. I'm not digging that shade of blue though. I'm guessing there will be more colours available later? Should I just return the 8100 and get the 8110? Or wait for more colours to come out and sell my 8100 later?

Not sure what to do...

[Traian2003]

Just to let everyone know, I was able to switch my free 125 text messages offered by CSR (which is generally 6$) for this:

Value Packs Update:
$5 Community Value Pack
500 SMS
50 MMS
3 months unlim. SMS and MMS

On top, I save 1$ a month.

Forgot to mention: This update came out today (FEB 5/08)


Some more addons/packages:

Value Packs Update:
$5 Community Value Pack
500 SMS
50 MMS
3 months unlim. SMS and MMS

$20 Updated Communicate Pack
Caller Id
Name Display
Voicemail
Who Called
2500 SMS
1000 MMS
Unlimited On-Device Mobile Browsing

$7 Vision Internet Package
50 Video Calling mins
Unlim On-Device Mobile Browsing
Unlimited Video calling for 12 months

New Data Plans
$7 - Unlim On-Device Mobile Browsing
$15 - 2MB Blackberry Package

-Thanks to O_ssie off Hofo

My current plan:
250 daytime minutes
Unlimited W/E from 6pm
Caller Id
Unlimited Rogers 2 Rogers
Unlimited Incoming Calls
1000 Long Distance (Canada) minutes
500 text messages (3 months unlimited)
50 mms messages (3 months unlimited)

25 + 10 (incoming calls) + 5 (1000 LD minutes) - 1$ = 39$+saf+911+tax
The 1$ is from switching from 125 text messages to the 5$ value pack.

[Traian2003]

Damn... I just got the 8100 3 weeks ago. I'm not digging that shade of blue though. I'm guessing there will be more colours available later? Should I just return the 8100 and get the 8110? Or wait for more colours to come out and sell my 8100 later?

Not sure what to do...

I would return it if I were you. The 8110 is going to be somewhat better and fix all the kinks of the old one. Don't forget, the pearl was the "1st gen" of the wheel thingy the new one is expected to be much better.

[ttbwpg]

This is a great thread!

Here is my question:

We have three phones with Rogers and are paying the following:

Small Business Share Eve/Wknd plan
350 mins per phone shared
$10 communicate value pack

We pay $40/phone plus the $10.00 communicate value pack that seems to be on one phone only.

1-are we on a decent plan? (we seem to stay just below the 1050 mins included in plan)

2-I'd like to get a blackberry in order to have email. Web browsing is not an important feature to me.. They say it would cost an additional $15/month and that I sould wait a month to activate as we got an equipment upgrade 11 months ago.

3-Are there other phones, other than blackberry that offer email to my phone?

Thanks in advance.

[ghetto_mike]

This is a great thread!

Here is my question:

We have three phones with Rogers and are paying the following:

Small Business Share Eve/Wknd plan
350 mins per phone shared
$10 communicate value pack

We pay $40/phone plus the $10.00 communicate value pack that seems to be on one phone only.

1-are we on a decent plan? (we seem to stay just below the 1050 mins included in plan)

2-I'd like to get a blackberry in order to have email. Web browsing is not an important feature to me.. They say it would cost an additional $15/month and that I sould wait a month to activate as we got an equipment upgrade 11 months ago.

3-Are there other phones, other than blackberry that offer email to my phone?

Thanks in advance.


you can now do e mail with almost any phone, and rogers just came out with unlimited web browsing on "selected" phones so look into that.
there a window mobile based phones that are good for e mail, if you are on a limited data plan blackberry uses less data.. it compresses the files. with win mobile phones use a lot more data, but there are other plans around for them.
moto q looks cool but iver never used it. i have the htc tytn and i love it.

[marcopolo85]

Damn... I just got the 8100 3 weeks ago. I'm not digging that shade of blue though. I'm guessing there will be more colours available later? Should I just return the 8100 and get the 8110? Or wait for more colours to come out and sell my 8100 later?

Not sure what to do...

ya that shade of blue isnt doing it for me either, I prolly get the phone and some kinda of silicon case over ebay.

Well do you need the gps, 2.0megapixel camera and the faster UI?
I was stuck between the LG shine and BB 8100, decided on the shine. But once I notticed the 8110 on rogers site I think ive changed my mind.

Im gonna call when I get home see if I can get a good deal on the 8110.

[rchun044]

I have two questions:

Why are blackberry's excluded from this unlimited data plan?

and

Is it possible to get retentions to hook me up with unlimited data for that price.

Any info would be great.

[ghetto_mike]

I have two questions:

Why are blackberry's excluded from this unlimited data plan?

and

Is it possible to get retentions to hook me up with unlimited data for that price.

Any info would be great.

there sure is... I JUST GOT IT ON MY HTC TYTN...unlimited data... i couldnt get them to give me any other discounts but im happy with this for now.

[rchun044]

there sure is... I JUST GOT IT ON MY HTC TYTN...unlimited data... i couldnt get them to give me any other discounts but im happy with this for now.

arghhh.....how did you get it???

I just realized now too that unlocked phones are excluded. I'll have to really step up my negotiations...... gotta get them to give me unlimited data on an unlocked at&t branded blackberry........ yay..

[ghetto_mike]

arghhh.....how did you get it???

I just realized now too that unlocked phones are excluded. I'll have to really step up my negotiations...... gotta get them to give me unlimited data on an unlocked at&t branded blackberry........ yay..

i just asked for it... i think its cuz i was asking for a lot more than that and i have a phone that they gave me...i can prouve it i have a pic of my page but i cant figure out how to insert images on this forum with a post

[mr_yellow]

i just asked for it... i think its cuz i was asking for a lot more than that and i have a phone that they gave me...i can prouve it i have a pic of my page but i cant figure out how to insert images on this forum with a post

This will be interesting since all the people in the know at HoFo and RFD seem to say that the system will automatically detect WM/BB devices and charge them 5c/kb even though you have the $7 unlimited data plan.

Is there a way you can check what your current charges are?

[ghetto_mike]

This will be interesting since all the people in the know at HoFo and RFD seem to say that the system will automatically detect WM/BB devices and charge them 5c/kb even though you have the $7 unlimited data plan.

Is there a way you can check what your current charges are?

im wondering the same thing... the tytn is regestered to my account tho...and ive also heard that they will charge you if you are on the mobile or bb... i guess i gotta just test it out for a month and see what happens
also if you get it in the$20 value pack it doesnt say on the website in that section that it is limited to selected phones...at least i didnt see it...

http://www.rogers.com/web/content/wireless-plans/essentials?content10=20_comm#start

[PrimaryTech]

im wondering the same thing... the tytn is regestered to my account tho...and ive also heard that they will charge you if you are on the mobile or bb... i guess i gotta just test it out for a month and see what happens
also if you get it in the$20 value pack it doesnt say on the website in that section that it is limited to selected phones...at least i didnt see it...

http://www.rogers.com/web/content/wireless-plans/essentials?content10=20_comm#start

You are right it does not say under the $20 value pack. They probably forgot to update, however under NEW! Unlimited On-Device Mobile Browsing Plan heading it is clearly defined:

Important: This plan includes unlimited on-device mobile browsing only. Plan is available on select phones only (PDAs such as Blackberry or Windows Mobile devices, PC cards and non-Rogers certified devices are not eligible). Data usage incurred on ineligible devices, incurred while tethering (using device as wireless modem for laptop) or incurred using non-Rogers (3rd party) applications downloaded to your device will be subject to pay-per-use charges of 5 cents/KB.

http://www.rogers.com/web/content/wireless-plans/essentials?content10=unlimited_ondevice_mobile#sta rt

[ghetto_mike]

i looked into the restrictions in the FAQ

http://shoprogersfaq.custhelp.com/cgi-bin/shoprogersfaq.cfg/php/enduser/std_adp.php?p_sid=Nta7yAXi&p_lva=1985&p_faqid=2543&p_created=1044035253&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTEzJ nBfc2VhcmNoX3RleHQ9JnBfc2VhcmNoX3R5cGU9NiZwX3Byb2R fbHZsMT03NyZwX3Byb2RfbHZsMj0xMDYmcF9zb3J0X2J5PWRmb HQmcF9wYWdlPTE*&p_li=

only restriction on this is the txt msg

http://shoprogersfaq.custhelp.com/cgi-bin/shoprogersfaq.cfg/php/enduser/std_adp.php?p_sid=Nta7yAXi&p_lva=1985&p_faqid=5352&p_created=1162935398&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTEzJ nBfc2VhcmNoX3RleHQ9JnBfc2VhcmNoX3R5cGU9NiZwX3Byb2R fbHZsMT03NyZwX3Byb2RfbHZsMj0xMDYmcF9zb3J0X2J5PWRmb HQmcF9wYWdlPTE*&p_li=

does not say anything about what phone you are using and that charges may apply to other phones or pda's

[growler]

You are right it does not say under the $20 value pack. They probably forgot to update, however under NEW! Unlimited On-Device Mobile Browsing Plan heading it is clearly defined:



http://www.rogers.com/web/content/wireless-plans/essentials?content10=unlimited_ondevice_mobile#sta rt

Not having access to GoogleMaps is something that I can live with. But, not being able to use Opera Mini 4.0 under the plan is crippling. Given the fact that you can't use a Smartphone or a PDA Phone, is it really worth it for any Telus/Bell customers to jump ship and sign up with Rogers?!? I say no, stick with Bell and their unlimited browser plan using the HTC Touch.

[llcooljayce]

Okay folks, here's what I got:

200 Daytime Minutes
Free Evenings and Weekends (starting at 5pm)
Rogers to Rogers
$10 Communicate Pack (125 Text Messages, CID, VM)
1000 Canadian Long Distance Minutes

$25.00 + SAF ($6.95) + 911 ($0.50) = $32.45

Also got a HTC Touch for $99 and a red KRZR for $19

Not too bad ... oh and its on a 3 year plan but I've been a customer since 1998 so signing a 3 years is not a big deal to me ... plus I had 2 years left on my existing plan anyways.

The reason for the other phone is cause I needed a line for my wife ... she gets the same plan and has never been with Rogers before.

Used the Telus EPP 17.30 plan as a way to encourage a better deal.

[ghetto_mike]

so ya the unlimited data doesnt work for bb and win mobile, the rep scrued up my whole account... i got it fixed and im not on a retention plan because of it....i dont even know what i have anymore..lol...but i got a few credits for $20 each

[mr_yellow]

so ya the unlimited data doesnt work for bb and win mobile, the rep scrued up my whole account... i got it fixed and im not on a retention plan because of it....i dont even know what i have anymore..lol...but i got a few credits for $20 each

how did you find out it doesn't work? did you just call in and check your bill?

[ghetto_mike]

how did you find out it doesn't work? did you just call in and check your bill?

yup , i was on the phone for about a hour tryin to get all this fixed... they are givin me a little better of a deal for the "hastle" and this month free value pack and next month credit of 20 or 40...
basically the plan i have should cost 85$ and im payin $71
i also told her i was gonna look into bell and telus and asked what the buy out is on my contract... thats why i got the val pack bonus $$
long story short..pain in the ass dealin with rogers reps that have no idea what they are selling... and when i look at my account online it still shows the unlimited data package on it. and its supposto be 5mb... ill wait a couple days and then go from there..just not gonna touch the web with it except on wifi

[V-ron]

ya that shade of blue isnt doing it for me either, I prolly get the phone and some kinda of silicon case over ebay.

Well do you need the gps, 2.0megapixel camera and the faster UI?
I was stuck between the LG shine and BB 8100, decided on the shine. But once I notticed the 8110 on rogers site I think ive changed my mind.

Im gonna call when I get home see if I can get a good deal on the 8110.

I don't think I have any use for the GPS. I live downtown and I don't drive. I do like the 3.5mm stereo headset jack, the video recording, the microSD slot, and the improved UI. I wish it had Wi-Fi.

[forgiven]

Hello, I got a question: when you activate a new line, does your price plan affect ur chance of getting a gud phone? Ex: high price plan gets you a good phone & vice versa.
I currently have 2 lines with Rogers & I wanna open more for my sis :D She has a phone already (SE w200i, not locked not branded b/c it's from Asia ;) ) but wonders if it can be used on Rogers network so she could get a credit toward her account for not getting a phone upon activation.

I appreciate ur suggestions :D

[AirForceElite]

Hello, I got a question: when you activate a new line, does your price plan affect ur chance of getting a gud phone? Ex: high price plan gets you a good phone & vice versa.
I currently have 2 lines with Rogers & I wanna open more for my sis :D She has a phone already (SE w200i, not locked not branded b/c it's from Asia ;) ) but wonders if it can be used on Rogers network so she could get a credit toward her account for not getting a phone upon activation.

I appreciate ur suggestions :D

you got it wrong little bit.

high price plan doesn't get you good phone.
high bills do.
You could be on a expensive price plan (such as around $50ish after tax) but you still wont be treated the same as opposed to someone whose monthly bills (only wireless, not cable or tv) generate much more money.

in other words high bills = better HUP prices.

as of your sister...then yes she can use her w200 her.
if she got it from asia, then it uses 900/1800/1900 bands
we in canada use 850/1900 bands which means your sister will only have 1 band to work on.
it wont affect the quality of her calls, but the 850 band is there because the signal penetrates buildings and signals better.

basically, to avoid all the technical mumbo jumbo, here is quick explanation:

The world is divided into 2 major cell phone networks. They are: GSM (probably 85% is on GSM) and CDMA (the other 15% roughly)

GSM and CDMA can not be used on each others network. They are not compatible.

Now, focusing on GSM band because it's the world standard, there are 4 bands that GSM network works on. They are 850MHz/900MHz/1800MHz/1900MHz
To make it easier to explain, think of them just as regular numbers.

In North America, we use 850MHz/1900MH bands. The rest of the world uses 900MHz/1800MHz bands.

There are phones that can be used anywhere in the world because they take advantage of all 4 bands. They are known as "quad-band" phones or "world phones" because they can work anywhere.

There are phones that only have 3 bands. They are known as "tri-band" phones. They can also be used anywhere in the world, but if for some weird reason, you ever go to a country where it uses that band that you do not have, then it won't work. For example, imagine that you have a phone that only has 3 bands out of 4 available (850/900/1800/1900) and you visit a country that uses only that 1 band that your phone does not have because it's "tri-band" and not "quad-band" then your phone will not work there. But to be honest with you, I don't think there are any more countries left where they only use 1 band. If I am not mistaken, pretty much every country in the world uses 2 bands.

Additionally, there are phones that only have 2 bands out of 4 available. They have a much lesser chance of working in every country.
And lastly, there may be some phones that only have 1 band, but I don't think they were made after like 2000. Maybe some old old old Nokia phone can have like 1 band...but at this time, you don't have to worry about it.

Now, there is 2 versions of w200. One made for North America and one made for Asia/Europe. The one for NA known as w200a uses 850/1800/1900 bands. The one for Asia/Europe known as w200c uses 900/1800/1900.

So yes, your sister's phone will work here. But because you said she got it from Asia, means her phone uses 900/1800/1900 and we in North America here use 850/1900 which means your sister might sometimes get network unavailable or something along those lines because the phone does not have the 850MHz band. But really, its alright as thousands of people use phones from Asia which don't have the 850 and they can never tell a difference. It's more of a "backup" thingy where if the 1900MHz signal can't penetrate the obstruction, you know there's 850MHz signal as a backup.

[forgiven]

you got it wrong little bit.

high price plan doesn't get you good phone.
high bills do.
You could be on a expensive price plan (such as around $50ish after tax) but you still wont be treated the same as opposed to someone whose monthly bills (only wireless, not cable or tv) generate much more money.

in other words high bills = better HUP prices.

as of your sister...then yes she can use her w200 her.
if she got it from asia, then it uses 900/1800/1900 bands
we in canada use 850/1900 bands which means your sister will only have 1 band to work on.
it wont affect the quality of her calls, but the 850 band is there because the signal penetrates buildings and signals better.

basically, to avoid all the technical mumbo jumbo, here is quick explanation:

The world is divided into 2 major cell phone networks. They are: GSM (probably 85% is on GSM) and CDMA (the other 15% roughly)

GSM and CDMA can not be used on each others network. They are not compatible.

Now, focusing on GSM band because it's the world standard, there are 4 bands that GSM network works on. They are 850MHz/900MHz/1800MHz/1900MHz
To make it easier to explain, think of them just as regular numbers.

In North America, we use 850MHz/1900MH bands. The rest of the world uses 900MHz/1800MHz bands.

There are phones that can be used anywhere in the world because they take advantage of all 4 bands. They are known as "quad-band" phones or "world phones" because they can work anywhere.

There are phones that only have 3 bands. They are known as "tri-band" phones. They can also be used anywhere in the world, but if for some weird reason, you ever go to a country where it uses that band that you do not have, then it won't work. For example, imagine that you have a phone that only has 3 bands out of 4 available (850/900/1800/1900) and you visit a country that uses only that 1 band that your phone does not have because it's "tri-band" and not "quad-band" then your phone will not work there. But to be honest with you, I don't think there are any more countries left where they only use 1 band. If I am not mistaken, pretty much every country in the world uses 2 bands.

Additionally, there are phones that only have 2 bands out of 4 available. They have a much lesser chance of working in every country.
And lastly, there may be some phones that only have 1 band, but I don't think they were made after like 2000. Maybe some old old old Nokia phone can have like 1 band...but at this time, you don't have to worry about it.

Now, there is 2 versions of w200. One made for North America and one made for Asia/Europe. The one for NA known as w200a uses 850/1800/1900 bands. The one for Asia/Europe known as w200c uses 900/1800/1900.

So yes, your sister's phone will work here. But because you said she got it from Asia, means her phone uses 900/1800/1900 and we in North America here use 850/1900 which means your sister might sometimes get network unavailable or something along those lines because the phone does not have the 850MHz band. But really, its alright as thousands of people use phones from Asia which don't have the 850 and they can never tell a difference. It's more of a "backup" thingy where if the 1900MHz signal can't penetrate the obstruction, you know there's 850MHz signal as a backup.

Thanks for the clarification :D So I can just activate a new line & get the credit for not getting a phone. How much can I get?

[Mendesb]

Thanks for the clarification :D So I can just activate a new line & get the credit for not getting a phone. How much can I get?

not likely... most you can prolly get is 50- a hundred.

Better option is just get a phone and resell it :P:D

[forgiven]

I got 2 lines with Rogers, 1 of which is regular (cx for over 8 yrs). I paid almost $70/month (sometimes $1000) for that line. If I open a new line, do u think they would treat me as new cx? Should I could call retention to get a gud phone/deal?

Anyway, I did some changes to my other line last week & I mentioned some legit reasons that really helped me get a better deals (be kind & polite, guys). I never threaten to cancel.

1) My company offers a Telus corporation plan that has cheap LD rates (remember I paid huge overages for NA LD & over minutes this month)

2) Prices are increasing next month => uncompetitive.

3) No data plan (yes, it was true LAST week) :D while Telus has unlimited data for $15

My plan:
200 mins ($20)
EW@ 6pm ($5 - $5)
CID, VM, 125 txt ($10 - $10)
R2R ($5 -$5)
100 LD

extra monthly $10 credit :D

so $10+SAF+911. My bill actually shows $30 savings :cheesygri

[IceQue]

I did some changes to my plan last week & I mentioned some legit reasons that really helped me get a better deals (be kind & polite, guys). I never threaten to cancel

1) My company offers a Telus corporation plan that has cheap LD rates (remember I paid a lot overages for NA LD & over minutes this month)

2) Prices are increasing next month => uncompetitive.

3) No data plan (yes, it was true LAST week) :D while Telus has unlimited data for $15

My plan:
200 mins ($20)
EW@ 6pm ($5 - $5)
CID, VM, 125 txt ($10 - $10)
R2R ($5 -$5)
100 LD

extra monthly $10 credit :D

so $10+SAF+911. My bill actually shows $30 savings :cheesygri

dON'T FORGET THAT 100ld is only in Canada

[forgiven]

dON'T FORGET THAT 100ld is only in Canada

I know ;)

[starR]

i called and make a feature change on my account this morning and now when i look at my online profile, my credits seem different than before with different end dates on some of them.

i have been on my current retention plans for almost 2 years now (3 year commitment).

the rep that made the change was having issues getting the change to work due to conflicting items within the plan, so she had to switch things up a little bit.

after the changes, my price point should not have changed, but i'm worried that it may. should i call in again to get a full overview of the account w/ changes made or wait for my next bill and figure it out then? all my credits were legitimate with the retention deal i signed and i've not manipulated the plan or credits in any way.

thanks

[ghetto_mike]

i called and make a feature change on my account this morning and now when i look at my online profile, my credits seem different than before with different end dates on some of them.

i have been on my current retention plans for almost 2 years now (3 year commitment).

the rep that made the change was having issues getting the change to work due to conflicting items within the plan, so she had to switch things up a little bit.

after the changes, my price point should not have changed, but i'm worried that it may. should i call in again to get a full overview of the account w/ changes made or wait for my next bill and figure it out then? all my credits were legitimate with the retention deal i signed and i've not manipulated the plan or credits in any way.

thanks

every thime i make any account change it talkes minimum 3 calls in to get it sorted out... i called in 3 times yesterday alone and i dont think it is back to how it should be.

Call back, tell them you just want to make sure everything is correct before you get the bill, because at that point it is harder to dispute. be nice about it and make sure to tell the rep on the phone " i know this is not your fault directly and im not trying to be difficult" they like that you are not placing blame on whoever picks up the phone and seem to try a little harder to help you out. remember they get bitchy people calling in all day, a calm (but firm) customer gets better reactions.

[Nuhauser]

yup , i was on the phone for about a hour tryin to get all this fixed... they are givin me a little better of a deal for the "hastle" and this month free value pack and next month credit of 20 or 40...
basically the plan i have should cost 85$ and im payin $71
i also told her i was gonna look into bell and telus and asked what the buy out is on my contract... thats why i got the val pack bonus $$
long story short..pain in the ass dealin with rogers reps that have no idea what they are selling... and when i look at my account online it still shows the unlimited data package on it. and its supposto be 5mb... ill wait a couple days and then go from there..just not gonna touch the web with it except on wifi

I had a similar problem - I wanted to get a BB Curve to use with GPS and the rep said it was only a 10$ charge per month for the Telenav service to operate it. When I got the BB, the GPS wouldn't work, then when I called Rogers to complain they said I needed a data plan (which I didn't have, I had only added the unlimited email package, thinking I could use the Opera mod for web surfing). Of course, the data package would have cost me another 25$, and the Opera mod didn't work anyways, so I just sent the whole thing back and got off the retention package.

Point being, GPS does not work without a data package, the data packages that Rogers offers are ridiculously expensive, and finally that the retention sales reps often have not got a clue what they are selling.

[AirForceElite]

Thanks for the clarification :D So I can just activate a new line & get the credit for not getting a phone. How much can I get?

You already have probably the best TOP 10 plans in Canada.
I highly doubt they will give you another credit.

Better just get the phone and sell it, instead of getting a credit for using your own phone.

Also, I highly doubt they will give you any sort of deal if you bring sister's line to your account.
You already got a HUP, you aren't supposed to do more than HUP at the same time.
When you do HUP for 1 line, all other lines reset the revenue accumulated and you are back into lowest tier, paying full price for 2/3 year contract

[krammyz]

After 2x15 minute sessions with 2 different reps, this is what I got:

250 Wkday/Unltd. Eve/Wkends
6PM Early Eve. Calling Option
$11 Communicate Value Pack (Call ID, Voicemail, 125 text)
Rogers to Rogers Calling

$20 + $6.95 + $0.50 + $1(Gave me a $10 discount on Communicate Value Pack LOL) + tax = $32.15

[Raj Ghuman]

on my first call I got:

700 Daytime mins
5pm evenings and weekends
CID
VM
125 txt messages
Network Calling/Rogers-to-Rogers
100 long distance mins
free incoming calls

$49 + SAF + 911

But I also get a 15% Better Choice Bundles discount

I also have the 7MB data plan for $40

Is this a good deal? average deal? bad deal?

[forgiven]

I just did a HUP last week & got a Nokia 5300 for $49+35 activation fee on the first call. The rep can't give it for free but give me an extra $10/month to offset it so I'll get it free on the long run. I call again to change the shipping address, got a Chinese lady that saw the $49 offer, she waived the $35 fee for me but she can't see the extra $10 credit/month for 8 months. :confused: How is it possible b/c I had to pay $49+shipping+tax????????

I got the phone today & the notice reads $49.99 + $35 fee + shipping + tax :twisted: :twisted: :twisted: and also says that amount would appear on my next bill. I'm so confused. Should I call again? I really DON'T want to... I was given for free at first place and now that notice shows that I got to pay $49.99 + $35 fee + shipping + tax!!!!!!!!!! It got on my nerves. I guess I'd check my online balance regularly but is it possible that there's something wrong? I got an unbelievable plan for a new line (only 1.5yrs) & the phone was supposed to be at $100 but as I negotiated the rep gave it for free. Now did Rogers fool me? I got the rep's name/number as well. But I DON'T wanna call, really! When they see my plan I fear they might take if off cuz there're way too many credits for such a new line.
Please help

[ghetto_mike]

I just did a HUP last week & got a Nokia 5300 for $49+35 activation fee on the first call. The rep can't give it for free but give me an extra $10/month to offset it so I'll get it free on the long run. I call again to change the shipping address, got a Chinese lady that saw the $49 offer, she waived the $35 fee for me but she can't see the extra $10 credit/month for 8 months. :confused: How is it possible b/c I had to pay $49+shipping+tax????????

I got the phone today & it reads $49.99 + $35 fee + shipping + tax :twisted: :twisted: :twisted: and also says that amount would appear on my next bill. I'm so confused. Should I call again? I really DON'T want to.

wiat for the bill to come in... i just upgraded to the htc tytn.. paid 224 for it and a $50 main in rebait... the bill that came with the phone says somethin crazy i think it was 6-700 but my account was credited the money for it...you can check your current account balance online and kinda guesstamate what the total charges were for the phone... that $35 is a administration fee.. i got mine waived too... sometimes they forget to tell you about it so u just call in and say i was unaware of it then they will usually take it off.

[ineedaname]

I just got this retention plan:

250 DT
100 LD
Unlimited Night/Weekend @ 8pm
Free CID
Free R2R
Free Unlimited Incomming

$20/month + SAF +911 + tax = $31

[mec9t8]

Just a simple question about Rogers2Rogers.

If I call a Rogers number, but the phone is call forwarded to a non-Rogers number (e.g. Bell landline), would my call considered as Rogers2Rogers?

Thanks in advance

[ineedaname]

$20 Updated Communicate Pack
Caller Id
Name Display
Voicemail
Who Called
2500 SMS
1000 MMS
Unlimited On-Device Mobile Browsing

$7 Vision Internet Package
50 Video Calling mins
Unlim On-Device Mobile Browsing
Unlimited Video calling for 12 months

New Data Plans
$7 - Unlim On-Device Mobile Browsing
$15 - 2MB Blackberry Package



Hey this might seem like a dumb question but i dunno anything about data plans n stuff like that. What's the diff between unlimited on-device mobile browsing and 2MB blackberry package? Like why would u get 2MB blackberry package if u could use mobile browsing?

So does that mean if i use a blackberry i'd have 2 get the $15 2mb blackberry thing whereas if i use any other smart phone i can use the $7 unlimited one?

Also if you had unlimited on-device mobile browsing couldn't you just use web email instead to circumvent having 2 pay for sending emails.

[forgiven]

wiat for the bill to come in... i just upgraded to the htc tytn.. paid 224 for it and a $50 main in rebait... the bill that came with the phone says somethin crazy i think it was 6-700 but my account was credited the money for it...you can check your current account balance online and kinda guesstamate what the total charges were for the phone... that $35 is a administration fee.. i got mine waived too... sometimes they forget to tell you about it so u just call in and say i was unaware of it then they will usually take it off.

I know but I'm so worried when I saw the notice. At least the $35 fee should be waived but it still shows. I'm worried that they'll charge me full $49+35+shipping+tax for the phone when I was given for free at the beginning.

I'll check my balance online but I wanna know how long does it take to update my HUP b/c I received the phone today. ><

The notice that comes with my phone really gets on my nerves :twisted: Please help me!

[S150PM]

Just a simple question about Rogers2Rogers.

If I call a Rogers number, but the phone is call forwarded to a non-Rogers number (e.g. Bell landline), would my call considered as Rogers2Rogers?

Thanks in advance


Your Rogers phone call ==> to receiver Rogers phone is considered as Rogers2Rogers.

But receiver Rogers phone forward to other number then it will be the receiver phone problem not your problem.

[krammyz]

Just setup another 3-year renew for my brother
Spent 2x15 minute negotiations with 2 different reps.
$20+$6.95+$0.50+tax = $31.02/month

250 Daytime minutes
Early Evening 6pm unlim night/weekend
Unlimited Text messaging
Rogers to rogers
Caller ID

[forgiven]

I just did a HUP last week & got a Nokia 5300 for $49+35 activation fee on the first call. The rep can't give it for free but give me an extra $10/month to offset it so I'll get it free on the long run. I call again to change the shipping address, got a Chinese lady that saw the $49 offer, she waived the $35 fee for me but she can't see the extra $10 credit/month for 8 months. :confused: How is it possible b/c I had to pay $49+shipping+tax????????

I got the phone today & the notice reads $49.99 + $35 fee + shipping + tax :twisted: :twisted: :twisted: and also says that amount would appear on my next bill. I'm so confused. Should I call again? I really DON'T want to... I was given for free at first place and now that notice shows that I got to pay $49.99 + $35 fee + shipping + tax!!!!!!!!!! It got on my nerves. I guess I'd check my online balance regularly but is it possible that there's something wrong? I got an unbelievable plan for a new line (only 1.5yrs) & the phone was supposed to be at $100 but as I negotiated the rep gave it for free. Now did Rogers fool me? I got the rep's name/number as well. But I DON'T wanna call, really! When they see my plan I fear they might take if off cuz there're way too many credits for such a new line.
Please help

any ideas? Many thanks. BTW, I got a value pack 1 month credit ($10) on my bill this month. Does it mean it'll be gone next month?

[skyrink]

dangit, all u guys are getting awesome deals...

250 Daytime minutes
Early Evening 6pm unlim night/weekend
Unlimited Text messaging
Rogers to rogers
Caller ID

and

250 DT
100 LD
Unlimited Night/Weekend @ 8pm
Free CID
Free R2R
Free Unlimited Incomming

them both are waaaaay better than my current plan:

250 anytime minutes
unlimited night/weekend @ 8pm
Call Display
100 Canadian long distance minutes

we're all paying $20+$6.95+$0.50+tax = $31.02/month

how long have u guys actually been with rogers and gimme a few excuse reasons for calling em. :(

[forgiven]

dangit, all u guys are getting awesome deals...

250 Daytime minutes
Early Evening 6pm unlim night/weekend
Unlimited Text messaging
Rogers to rogers
Caller ID

and

250 DT
100 LD
Unlimited Night/Weekend @ 8pm
Free CID
Free R2R
Free Unlimited Incomming

them both are waaaaay better than my current plan:

250 anytime minutes
unlimited night/weekend @ 8pm
Call Display
100 Canadian long distance minutes

we're all paying $20+$6.95+$0.50+tax = $31.02/month

how long have u guys actually been with rogers and gimme a few excuse reasons for calling em. :(

You got a legit one already: price increases across the board ;) If you want just tell them u're offered a corporate plan at work that has gud LD rate :D I called last week when Rogers had NO data plan (true) & got a great deal. You could try then.

[wmahmud]

Whats the chances of a brand new customer willing to set up 2 brand new lines of getting an amazing plan deals as some of you are getting? Would set up up 3 year contracts..and would be leaving Bell after 10 years...

Spoke to someone today..said they cannot match any Bell plans..is that true?

Not sure if it makes a difference..but I was a Rogers plan holder for about 9 months in 2004...

Any advise or suggestions or comments from anyone??

Basically looking for;

200-250 daytime mins
unltd eve/wknds 6pm
caller id, vm
unltd txt
unltmd incoming
ultdt rogers to rogers


THANKS :)

[AirForceElite]

dangit, all u guys are getting awesome deals...

250 Daytime minutes
Early Evening 6pm unlim night/weekend
Unlimited Text messaging
Rogers to rogers
Caller ID

and

250 DT
100 LD
Unlimited Night/Weekend @ 8pm
Free CID
Free R2R
Free Unlimited Incomming

them both are waaaaay better than my current plan:

250 anytime minutes
unlimited night/weekend @ 8pm
Call Display
100 Canadian long distance minutes

we're all paying $20+$6.95+$0.50+tax = $31.02/month

how long have u guys actually been with rogers and gimme a few excuse reasons for calling em. :(


the same excuse everybody has been using for the past 800 pages:

"i want to move to another provider"

[bubble.tea]

the same excuse everybody has been using for the past 800 pages:

"i want to move to another provider"

800 pgs?

Why doesn't everybody set max posts 40/page? What're you on dial-up?

[ghetto_mike]

Whats the chances of a brand new customer willing to set up 2 brand new lines of getting an amazing plan deals as some of you are getting? Would set up up 3 year contracts..and would be leaving Bell after 10 years...

Spoke to someone today..said they cannot match any Bell plans..is that true?

Not sure if it makes a difference..but I was a Rogers plan holder for about 9 months in 2004...

Any advise or suggestions or comments from anyone??

Basically looking for;

200-250 daytime mins
unltd eve/wknds 6pm
caller id, vm
unltd txt
unltmd incoming
ultdt rogers to rogers


THANKS :)

best thing to do is call rogers up yourself and tell them what you want and that you will only switch if they can offer you a better deal than bell currently has...going to a store will do nothing, they dont give deals