[Merged] Hot deal for Rogers Wireless Customers

[johnwayne]

thanks a lot! im really loving this retentions deal.
i changed my $10 value pack and got a $10 credit off the $20 comm value pack so here it is:

$25 250 weekday minutes/unlimited evenings & weekends 6pm
$5 1000 Cdn LD min
$5 Rogers 2 Rogers calling
$20 Value Communication pack: 2500 text/cd/vm/whocalled/namedispay/1000picture msgs/5MB mobile internet
-$5 LD min credit
-$5 R2R credit
-$10 monthly plan credit
-------------
$35+fees+tax

i think its pretty good because its been 5 days in and im already at my 125 text msgs sent and i was already paying $5 for 5MB mobile internet making my total 30$ + fees + tax so now for an extra 5$ i get 2500 texts, whocalled, etc.
i guess its ok for under $50. im getting a lot more for what i used to pay approx $80-$90.

maybe in a month or so if im not texting as much i might drop down or ask for another $5 credit.

thanks to this forum again!

Cool. Got a similar deal for a friend:
250 daytime minutes
eve/weekends at 6pm
unlimited incoming
$20 communication pack
unlimited rogers to rogers
100LD minutes
--------------------
after credits it came up to $35 + fees + taxes

[dps649]

From retention, I've got a pretty good voice plan. But now I want to use the new Blackberry curve w/ GPS.

Did anyone try asking retention to get a good data plan add on?

I'd talk to them today and got the following:

$60 plan (25MB) for half price $30 for the first 6 months
- first 3 months is unlimited data

Also got the new Blackberry Curve w/ GPS for $299.

Anyone else try to get a better plan?

[kanayo101]

i currently have a corp plan with 200 min, cid, vm, eve/wknd from 6, 25 txt etc. for $25 + fees and taxes. I want something with more text and unlimited incoming but a rep on the phone said i can't get unlimited incoming with a corp plan...i guess i'd have to move out of a corporate plan and go for a regular retention? what exactly is the downside to dropping the corp plan?

[help_questions]

From retention, I've got a pretty good voice plan. But now I want to use the new Blackberry curve w/ GPS.

Did anyone try asking retention to get a good data plan add on?

I'd talk to them today and got the following:

$60 plan (25MB) for half price $30 for the first 6 months
- first 3 months is unlimited data

Also got the new Blackberry Curve w/ GPS for $299.

Anyone else try to get a better plan?

I tried to get a data plan, but did not succeed. I spoke with retentions and blackberry reps....retention couldn't help with the data plan.....the best blackberry would give me was half price for 1 year or more i think, or a 3 month unlimited trial....your offer is good though

[nidserz]

Cool. Got a similar deal for a friend:
250 daytime minutes
eve/weekends at 6pm
unlimited incoming
$20 communication pack
unlimited rogers to rogers
100LD minutes
--------------------
after credits it came up to $35 + fees + taxes

oh nice i wanna try adding unlimited incoming. ill try again in a month or so.
good stuff

[CJ TXB]

Just for the record.

If you don't like Rogers and want to get out of your contract without fees. Call and say you're moving to Meadow Lake Saskatchewan (or anywhere without service) be nice and act like your having a rough time (could throw something about helping family on a farm or some crap) and they'll cancel your service with no etf.

[Shoryuken]

Been a Rogers customer for a long while, but was seriously tempted by the Bell All-in-30 plan (not just a bluff)

Rogers sweetened the deal and retained me not with extra features but with additional discounts. I have:

The standard 250 mins plan w/ evenings at 6pm/100LD @$25
bigass communicate package @$20 for CID/VM/TXT/5MB/etc.
-$30 credit

$25 + $20 - $30 = $15 + SAF + 911

Pretty content with that.

[edmondt]

It took me a few calls, and I have been a Rogers customer for 9 years... I locked it for a 3 years...

First call:

250 minutes
6pm Unlimited Evenings and Weekends
100 Canadian LD Minutes.
Voicemail, Caller ID etc. (no txt msg)

Second call:

All of the above
Plus Unlimited Incoming.
$50 Credit on any cell phone.

Third call to sum things up:

250 minutes
6pm Unlimited Evenings and Weekends
100 Canadian LD Minutes.
Voicemail, Caller ID etc. (no txt msg)
Unlimited Incoming
Free HTC S621 Phone.

I wish I had 125 txt msg tho....but I think I have a good plan for $20 Dollars :)

*Edit I also got 1 year of System Access Fees credited.

[ebah1]

Phoned in twice - I'm 1 year into a previous retention deal with 4 phones at $20 for 250/8pm/cid/vm on only one of the lines.
Tried to get txt added to 2 of the lines - no go
Also wanted to add a 5th phone - wouldn't budge at same price plan and said I could not "add a phone" to share minutes.

Mentioned a friend getting a better deal - was told that if that friend kept telling people about "their plan" they could have it revoked.

What a dick csr (was female)

Any ideas on how to get a better deal - all I want is a cheap 5th line - I have the phone already, txt msg on 3 of the lines and CID on all.

Thanks

[CJ TXB]

They can't revoke his plan. That's just silly.

[Riddick]

Been a Rogers customer for a long while, but was seriously tempted by the Bell All-in-30 plan (not just a bluff)

Rogers sweetened the deal and retained me not with extra features but with additional discounts. I have:

The standard 250 mins plan w/ evenings at 6pm/100LD @$25
bigass communicate package @$20 for CID/VM/TXT/5MB/etc.
-$30 credit

$25 + $20 - $30 = $15 + SAF + 911

Pretty content with that.
Wow that is incredible! I can't believe or understand why they gave you the -$30. Is that one time or monthly? You should check your invoices when you get them. They offered me a $10 credit (monthly) but then when the second invoice came, it was gone.

[chinsterr]

They offered me a $10 credit (monthly) but then when the second invoice came, it was gone.

Yup, it happened to me also ><

[monstar]

After a few tries finally got what I wanted...

Started at
100 min + 50 bonus
1000 Eve/Weekend @ 8pm
Unlimited Incoming
R2R
1000 Rogers LD
100 Canadian LD
Caller ID

for 25$ + saf + 911 + gst

I moved to...
250 min
Unlimited Eve/Weekend @ 6pm
Unlimited Incoming
R2r
100 Canadian LD
Caller ID

for 30$ + fees
Not the greatest, but still happy...been with Rogers since 04.

Also got a HTC S621 for 149$ =]

[bubble.tea]

.........What a dick csr (was female)......
Yup.

They can't revoke his plan. That's just silly.

What they can do is 'audit' an account, and ALL it's features but mainly credits. If it is found to be unsubstantiated, and unmerited, expect to lose it.

[Makaveli the Don]

So, I just call in say I want to cancel my service. Then they'll ask why? And what do I say? And then do they start negotiating?

[josh27]

For those of you who got your SAF waived, I will just like to know how you manage to get the Rep to do so????Please HELP ME!!!!!! Thanks!!!

[mrcrazies]

For those of you who got your SAF waived, I will just like to know how you manage to get the Rep to do so????Please HELP ME!!!!!! Thanks!!!

I would be interested in this too...:idea:

mrcrazies

[rupture]

I would be interested in this too...:idea:

mrcrazies

:arrowu:

[gizmo8]

Originally Posted by CF777 View Post
I'm from Vancouver and called Rogers last week. Been a customer with them for 8 years approx. Got the following deal [for a 3-year commitment]... decent I think... but not stellar. What's your opinion?

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
125 Outgoing text msgs
Voicemail
CID
Call waiting/forwarding/3way calling
Rogers to Rogers
Free Motorola KRZR phone

$31.01 all fees/taxes included.



If this is still a available on a three year contract I be interested..anyone in Toronto got this deal from Rogers?..

[skanji]

Here is my current plan. I like the 6pm start time on evenings. I do find myself using text messaging more. If was paying for call display, I would definitely get the 125 msg plus call display for $10 but I do not use voicemail and have no desire for it. I don't mind signing up for another 3 years...

Any thoughts? Here's my current plan:
200/Unlimited Eve/Wkds Plan - $25.00
200 Weekday Minutes
25 Anytime Minutes

Additional Services
Network Features *
Detailed Billing
25 Sent/Unlim Received Text

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly

Discount(s)
Call Display Credit - To be removed on 19/04/2008
Better Choice Bundles 15% Disc

[myapple]

Speaking of system access fees, did anybody read this article in today's Toronto Star?

Canadians okay to sue over cell access fee
Controversial practice has generated billions from customer charges
http://www.thestar.com/Business/article/258049

[vanisland]

Any advice please. I called Rogers 2 weeks ago to add a new phone to my account for my daughter but wanted her to have the same plan as the rest of the family. They said okay but they did not have the phones in stock and the price for the W580I was $149.00. I could order it and it would be shipped when they get stock. I said I would think about it and call back when they had it in stock. I called back today and they said they could not add anymore phones to my account and that my plan no longer existed and that the previous CSR had told me that. When I said that wasn't true he said that was what was entered into the notes from the previous call. Has anyone experienced this? Because I didn't accept the first offer they now won't let me add anymore phones? By the way I'm in BC. Is there anyway past this?

[Katadare]

@vanisland
Just call retentions direct/again.
You probably caught the CSR in a bad mood...

@All
Has anyone had luck with getting a retentions plan to turn into a retentions plan with data and a blackberry?

[wysiwyg]

Go here to join the class action lawsuit: http://www.merchantlaw.com/cellular.html

[help_questions]

Any advice please. I called Rogers 2 weeks ago to add a new phone to my account for my daughter but wanted her to have the same plan as the rest of the family. They said okay but they did not have the phones in stock and the price for the W580I was $149.00. I could order it and it would be shipped when they get stock. I said I would think about it and call back when they had it in stock. I called back today and they said they could not add anymore phones to my account and that my plan no longer existed and that the previous CSR had told me that. When I said that wasn't true he said that was what was entered into the notes from the previous call. Has anyone experienced this? Because I didn't accept the first offer they now won't let me add anymore phones? By the way I'm in BC. Is there anyway past this?

You're going to need to talk to a rep who is a nice person and wants to help you. call back and ask for what you want, and do not say ANYTHING about the previous call. What type of plan do you have?

IN addition, I now record all customer service calls with all companies....i find that there is just too much inconsistency between the reps' word and the notes that are entered into our files.

[BenK]

Go here to join the class action lawsuit: http://www.merchantlaw.com/cellular.html

what exactly happens if i 'join' the class action?

[jamescl]

250 daytime minutes
Unlimited wknights/wkends from 7pm-8am
125 Outgoing text msgs/free Incoming
Voicemail
CID
Call waiting/forwarding/3way calling
Rogers to Rogers
Unlimited Canadian Long Distance calling

$25/month

I want to add in free incoming but will have to wait a month or two for that one!

[ak47num1]

250 daytime minutes
Unlimited wknights/wkends from 7pm-8am
125 Outgoing text msgs/free Incoming
Voicemail
CID
Call waiting/forwarding/3way calling
Rogers to Rogers
Unlimited Canadian Long Distance calling

$25/month

I want to add in free incoming but will have to wait a month or two for that one!

Am I reading this right?

In comparison, my friend's family plan is:

Phone 1: $20/mth
100 weekday and weeknight minutes
Unlimited weekends

Phone 2: $15/mth
100 weekday and weeknight minutes
Unlimited weekends

1000 Between-us minutes.

+ 6.95 SAF x 2 + 911 fee x 2 + tax

What do you think of my friend's plan? (Asking on his behalf)

Thanks.

[k__dam]

i just received my bill, of course they made a mistake AGAIN! This is probably the 4th time out of the last 5 bills they have made mistakes.

This one they charged me for data while i have 3months of unlimited, i called and got it corrected. I also asked to cancel since rogers always makes mistakes and telus was offering my fave 8, i asked for credit of $5 for 1000 cnd LD but they wouldnt budge, i continued with my cancel.

I called back a few mins later explaining to them i didnt realize there was a $400 cancellation fee (of course i knew, i didnt want to cancel) and wanted to undo the cancel.

What is the best way to get the 1000 LD?? I've been pushing for that and VM but they never give it to me. The explanation to me was that i havent been with them that long (bs) and that my revenue was too low.

Currently i am getting this

250 DT @ 8pm -$20
monthly plan credit - $10
monthly plan credit - $5
R2R - $5
call ID credit
unlimited incoming - credit of $10
vision mobile internet $10
Vision mobile credit of $5
2500 sent txt - $10
100 LD

10 + 10 + 5 + saf + 911 + tax
= aprox $37

[lastchild01]

ive been a prepaid customer with fido for 5 years. im looking to swtich to rogers but can i get any of these types of plans?

I would want the MY 10 plus like evenings and weekends and unlimited incoming for 25 bucks? you think thats possible

cid, voicemail and some text and IM would be a sweet bonus ...

[startomato]

ive been a prepaid customer with fido for 5 years. im looking to swtich to rogers but can i get any of these types of plans?

I would want the MY 10 plus like evenings and weekends and unlimited incoming for 25 bucks? you think thats possible

cid, voicemail and some text and IM would be a sweet bonus ...

Simply impossible, forget about it.

[chinsterr]

ive been a prepaid customer with fido for 5 years. im looking to swtich to rogers but can i get any of these types of plans?

I would want the MY 10 plus like evenings and weekends and unlimited incoming for 25 bucks? you think thats possible

cid, voicemail and some text and IM would be a sweet bonus ...

haha

i bet even the csr would have a good laugh out of that one

[shampoo]

Any recommendation for a nice flip phone (other than razer) that I can get for free from rogers on 3yr term?

[chinsterr]

Any recommendation for a nice flip phone (other than razer) that I can get for free from rogers on 3yr term?

nice flip phone and rzr are two worlds apart ---- speaking from experience here.

[yu130960]

@vanisland
Just call retentions direct/again.
You probably caught the CSR in a bad mood...

@All
Has anyone had luck with getting a retentions plan to turn into a retentions plan with data and a blackberry?


Yes, I add the Navigate 10meg $10 plan for my HTC TyTN

[shampoo]

nice flip phone and rzr are two worlds apart ---- speaking from experience here.

Yes, I have two razrs one broke within warranty get repaired and broke again, the other one broke now aswell.

[dmpP]

Hi,

My wife and I are on corporate bell plans

Both plans are the same, but I have some text messaging and data plan on just my phone...

Here are the details...

$20 - 250 daytime minutes - billed by the second.
$5 - unlimited eve/wkends from 6pm to 8am
$incl. call display, forwarding, 3-way calling, larger vmail (25 messages), detailed billing
$incl. unlimited incoming text messages
$0.25 for 911
$4.50 SAF
$0.10/min for long distance in Can (billed by min)
$0.20/min for long distance in US (billed by min)

all this for just under $34 taxes incl!

The additions that I made to mine are (I have a Treo):
$25 - 4MB Data per mo.
$3.50 - 100 outgoing text messages

So my wife's phone comes to $34/mo (she rarely makes any LD calls and never goes over her usage) and mine comes to (just over) $66 + about $2 worth of LD calls.

I've been reading through the thread, and I haven't seen anything that talks about data plans.

Is there a plan that someone has that beats the one we're on? I know that we'd need to get new phones... no biggie... I want to save $... lol

[lilmikey]

Got off the phone last night and got this:

250 mins a month plus 25 free, 275 total anytime
unlim. evening and weekends starting at 6pm
Rogers to Rogers Free
2500 sent txt msgs
100 LD mins
Caller ID, Call Forwarding
No Vmail (dont want it)
no $6.95 SAF for one year

All for $23.37 a month.

The girl also gave me a Blackberry Pearl for $99.35
3yr contract

Also understand I have been with rogers since 2001, she also told me I have never gotten a free phone from them or called to change my plan since ive been with them. So she gave me everything she could she said.
Im happy with this plan.

[ashgotti]

My plan was:
200 weekday, 1000 evening and weekend
unlimited incoming
$20/month

called and got my 5 added on and htc s261 for $99.

so I'm happy. Might sell the htc if I don't like it.

[redflagged2006]

Got off the phone last night and got this:

250 mins a month plus 25 free, 275 total anytime
unlim. evening and weekends starting at 6pm
Rogers to Rogers Free
2500 sent txt msgs
100 LD mins
Caller ID, Call Forwarding
No Vmail (dont want it)
no $6.95 SAF for one year

All for $23.37 a month.

The girl also gave me a Blackberry Pearl for $99.35
3yr contract

Also understand I have been with rogers since 2001, she also told me I have never gotten a free phone from them or called to change my plan since ive been with them. So she gave me everything she could she said.
Im happy with this plan.

Did you call the retention line or just regular customer service line? I'm in a similar position as you and I want your plan :lol:

[Ricerocket]

Here's the deal I got a couple days ago... I think it's pretty standard based on the threads I've seen so far.

Background information on my history with Rogers: I've been with Rogers for about 15 years and hit the top tier which is tier 5. (The tier you are in is based on how much money you make for Rogers) I was 1 1/2 years into my 3 year contract and have 2 cell plans with them.

I called up retention at 1-888-936-7283. Talked to a guy named Mike. I mentioned that I wanted a hardware up grade and he just started listing off the below options. It took a little work (maybe 30 secs) to get the rogers to rogers and 100 min long distance for free. Tried to get accessories... but they mentioned that they were a call centre and didn't have accessories onsite and could not give a credit to the account to by accessories. (It was worth a try)

$20.00/month + System Access Fee + 911 + Taxes
3 year contract

250 Daytime Minutes and 25 Minutes bonus
Unlimited Evenings/Weekends 6pm to 8am
Free Basic Voicemail
Free Call Display
125 Text Messages
100 CDN Long Distance Minutes
Free Rogers to Rogers
Free Call Waiting, Call Forwarding, Conference Calling
unlimited calling for 3 months

No admin Fee - $35
Free Blackberry 8100 Pearl

I got this deal on 2 existing phone lines with Rogers.

In addition, I asked to bring one line over from Telus and he waved the admin fee, activation fee, free first month is free and the porting charge was waived. (not sure if there is one in the first place). The plan will be the same as above when the porting is complete.

In the end, I got 3 Blackberry Pearls for free. I just received the cell phones and they have SIM cards in them which I think they made a mistake since they don't usually include them with phone upgrades (with the exception of the phone being ported over) but cost $50 each if you were to buy them separately.

Good luck and hope this helps.

[k__dam]

After some time, i finally got the 1000 LD for free!

Here is a breakdown of what happened:

my plan already included Call ID for free, and i was paying $5 for 10megs vision internet. I told them i wanted to add the $20 comm package but.... since i have the call id credit (and the $20 comm package includes call id) would i be able to use that credit towards the 1000 LD.

She said no since the Call id was not removable since its a package deal with my plan(bs). After a bit of talking (i was saying how it doesnt make sense for me to get the $20 comm package that includes call id if i already have the call id credit) she finally agreed to credit my account for the 1000 LD. BUT.....

I then asked if i can keep the 5megs of navigate internet that comes w/ the comm package and still keep the 10mb of vision internet since i have 2 seperate phones i use, one is vision phone the other isn't. She says the system wouldn't allow her to and she transfered me over to data department

In short, customer relations gave me the 1000 LD credit only because i wanted to get the $20 comm package, but since it wont allow me to because of my 10mb i didnt get it.

Before today, i have cancelled twice(in a matter of 2weeks) and used numerous tactics to try and get the 1000 LD for free. Either she felt sorry for me lol or she really thought i was going to add the $20 comm package i dont know. I then called back and asked the cxs to recite my plan including the credits (for recording purposes).

Hope this helps the next person that wants the 1000LD for free. In about a month im going to try and get for free either voice mail/who called/early evenings.

Here is my plan now.

$20 - 250 DT @ 8pm
$10 monthly credit
R2R credit
Call Id credit
unlimited incoming credit
1000 LD credit (they said they named it a 'goodwill credit of $10)
$10 2500 sent txt
$10 - 10mb vision internet
$5 vision internet credit

$10 + $10 + $5 + saf + 911 + tax
$37 and change

[rupture]

Here's the deal I got a couple days ago... I think it's pretty standard based on the threads I've seen so far.

Background information on my history with Rogers: I've been with Rogers for about 15 years and hit the top tier which is tier 5. (The tier you are in is based on how much money you make for Rogers) I was 1 1/2 years into my 3 year contract and have 2 cell plans with them.

I called up retention at 1-888-936-7283. Talked to a guy named Mike. I mentioned that I wanted a hardware up grade and he just started listing off the below options. It took a little work (maybe 30 secs) to get the rogers to rogers and 100 min long distance for free. Tried to get accessories... but they mentioned that they were a call centre and didn't have accessories onsite and could not give a credit to the account to by accessories. (It was worth a try)

$20.00/month + System Access Fee + 911 + Taxes
3 year contract

250 Daytime Minutes and 25 Minutes bonus
Unlimited Evenings/Weekends 6pm to 8am
Free Basic Voicemail
Free Call Display
125 Text Messages
100 CDN Long Distance Minutes
Free Rogers to Rogers
Free Call Waiting, Call Forwarding, Conference Calling
unlimited calling for 3 months

No admin Fee - $35
Free Blackberry 8100 Pearl

I got this deal on 2 existing phone lines with Rogers.

In addition, I asked to bring one line over from Telus and he waved the admin fee, activation fee, free first month is free and the porting charge was waived. (not sure if there is one in the first place). The plan will be the same as above when the porting is complete.

In the end, I got 3 Blackberry Pearls for free. I just received the cell phones and they have SIM cards in them which I think they made a mistake since they don't usually include them with phone upgrades (with the exception of the phone being ported over) but cost $50 each if you were to buy them separately.

Good luck and hope this helps.

They always include a SIM card and they cost $25 each in stores, not $50. You always have the option of buying one from RFD's BST for around $10 each.

Enjoy the Pearls.

[bubble.tea]

They always include a SIM card ...Enjoy the Pearls.

If the rep does not select a sim card, one will not be included.

hmmm Pearls.....How many do you need for a pearl necklace http://img.photobucket.com/albums/v283/petawawa/smilies/tapedshut.gif

[superfigz]

Here's the deal I got a couple days ago... I think it's pretty standard based on the threads I've seen so far.

$20.00/month + System Access Fee + 911 + Taxes
3 year contract

250 Daytime Minutes and 25 Minutes bonus
Unlimited Evenings/Weekends 6pm to 8am
Free Basic Voicemail
Free Call Display
125 Text Messages
100 CDN Long Distance Minutes
Free Rogers to Rogers
Free Call Waiting, Call Forwarding, Conference Calling
unlimited calling for 3 months

No admin Fee - $35
Free Blackberry 8100 Pearl


I would like to sign on rogers with a deal like this for a BB 8100 but I'm currently a Bell customer (contract is out in a month). I'm guessing you guys get leverage in deals because you're existing rogers customers with good records.

Any advice how i could get a deal like this, since im not an existing customer?

[dmpP]

After some time, i finally got the 1000 LD for free!

Here is a breakdown of what happened:

my plan already included Call ID for free, and i was paying $5 for 10megs vision internet. I told them i wanted to add the $20 comm package but.... since i have the call id credit (and the $20 comm package includes call id) would i be able to use that credit towards the 1000 LD.

She said no since the Call id was not removable since its a package deal with my plan(bs). After a bit of talking (i was saying how it doesnt make sense for me to get the $20 comm package that includes call id if i already have the call id credit) she finally agreed to credit my account for the 1000 LD. BUT.....

I then asked if i can keep the 5megs of navigate internet that comes w/ the comm package and still keep the 10mb of vision internet since i have 2 seperate phones i use, one is vision phone the other isn't. She says the system wouldn't allow her to and she transfered me over to data department

In short, customer relations gave me the 1000 LD credit only because i wanted to get the $20 comm package, but since it wont allow me to because of my 10mb i didnt get it.

Before today, i have cancelled twice(in a matter of 2weeks) and used numerous tactics to try and get the 1000 LD for free. Either she felt sorry for me lol or she really thought i was going to add the $20 comm package i dont know. I then called back and asked the cxs to recite my plan including the credits (for recording purposes).

Hope this helps the next person that wants the 1000LD for free. In about a month im going to try and get for free either voice mail/who called/early evenings.

Here is my plan now.

$20 - 250 DT @ 8pm
$10 monthly credit
R2R credit
Call Id credit
unlimited incoming credit
1000 LD credit (they said they named it a 'goodwill credit of $10)
$10 2500 sent txt
$10 - 10mb vision internet
$5 vision internet credit

$10 + $10 + $5 + saf + 911 + tax
$37 and change

How can I get a deal like this w/ a free PDA phone? I'm w/ Bell now, and I'm considering changing over to Rogers. I like this, because it incl. MB usage...

[rupture]

If the rep does not select a sim card, one will not be included.

hmmm Pearls.....How many do you need for a pearl necklace http://img.photobucket.com/albums/v283/petawawa/smilies/tapedshut.gif

LOL you just have to one-up me each time eh?

[bubble.tea]

LOL you just have to one-up me each time eh?

Don't take it personally. Not my intention. I just like to contribute and ensure there is correct information on the boards. It'll just cause people grief in the long-run.

Besides...I do believe I'm more than 'one' up on you ;). I believe it's more in the order of 815-UP.

[rupture]

Don't take it personally. Not my intention. I just like to contribute and ensure there is correct information on the boards. It'll just cause people grief in the long-run.

Besides...I do believe I'm more than 'one' up on you ;). I believe it's more in the order of 815-UP.

LOL I guess you're right...

[HowEver]

If the rep does not select a sim card, one will not be included.

hmmm Pearls.....How many do you need for a pearl necklace http://img.photobucket.com/albums/v283/petawawa/smilies/tapedshut.gif

All new Rogers phones are packaged with a SIM card. Do an in-store pickup, and if there isn't one, ask for the one they removed to be replaced.

[lilmikey]

Did you call the retention line or just regular customer service line? I'm in a similar position as you and I want your plan :lol:

I called the retention line, I thought they were located in Toronto, but they are in Vancouver.

[tamilclaus]

I would like to sign on rogers with a deal like this for a BB 8100 but I'm currently a Bell customer (contract is out in a month). I'm guessing you guys get leverage in deals because you're existing rogers customers with good records.

Any advice how i could get a deal like this, since im not an existing customer?

Call rogers 1-888-936-7283, and tell your an existing bell customer and you are interested in switching over to rogers, keeping the same bell phone number, ask them what they can offer you if you switch over to rogers. What they will do is a port exchange where they transfer bells info into rogers. Rogers likes taking bell customers away from bell, if your not happy with what the representitive has to offer, simpily say you'll think about it and call back, call 10mins later and tell the same story to another rep, I've done this alot of times and found you have to call at least 2-3 times to be happy,
Good luck

[rupture]

I called the retention line, I thought they were located in Toronto, but they are in Vancouver.

I believe retention reps are located all across the country. There isn't one single call centre.

[bubble.tea]

....Do an in-store pickup, and if there isn't one, ask for the one they removed to be replaced.

:D, Very true. Good call However.

Note that I specified REP (which I exclusively associate with TELE Reps). In store, yes it is different.

And for people wondering...well 'Why the heck would they have removed it in the first place'...the answer is that they in turn keep it for various reasons:
1-their own use. I once read a Dealer on hofo saying that they ASK the client (upon performing the hup) if they need the sim card. If they don't they take it out, and keep to give to OTHER clients who actually need one. Now whether they in turn SELL it for pure profit to that other client or not, or give it free to a client with a 'pretty smile' is beyond me.

Who wants to take a guess as to how much Rogers charges their Dealers for sim cards alone?
2-but MAINLY, to SELL themself ;)

[shopper-X]

...
Who wants to take a guess as to how much Rogers charges their Dealers for sim cards alone?
2-but MAINLY, to SELL themself ;)

My guess: Rogers charges $0.01 (a penny) :cheesygri

[bubble.tea]

My guess: Rogers charges $0.01 (a penny) :cheesygri

naw, you're WAY off. Mind you I know of at least one dealer who has started acquiring them through non-main stream channels lolz, cuz they're too much for them to bother with otherwise.

[gazoo10]

I believe retention reps are located all across the country. There isn't one single call centre.

Just got of the phone with retentions (Vancouver). You will not believe what deal I just got on my two phones. The figures are right from the rep who I had email me to confirm our conversation and they are on my online account already..

Phone One

Price Plan (Renew for 3 years) Free Blackberry Pearl (no admin charges)

$25 - 250 wd + 25 Bonus, unltd wn/we 6pm
$10 - vm,clid,sms (125 Sent/Unlim Received Text)
$10 - unltd incoming
$5 - 1000 cdn ld
LESS $5, $10, $15 msf cr
________________________
= $20 + 6.95 saf +$0.50 911 + taxes less 15% bundle


Phone Two (Renew for 3 years)

$25 - 250 wd + 25 bonus, unltd wn/we 6pm
$6 - Call Display
$10 - sms (2500 Sent/Unlim Received Text)
$10 - unltd incoming
$6 - voicemail
$0 - 100 cdn ld
LESS $6, $15, $5, $10, .25 msf cr
___________________________
= $20.75 + 6.95 saf +$0.50 911 + taxes less 15% bundle

What a deal!!!!!!!!

[superfigz]

Call rogers 1-888-936-7283, and tell your an existing bell customer and you are interested in switching over to rogers, keeping the same bell phone number, ask them what they can offer you if you switch over to rogers. What they will do is a port exchange where they transfer bells info into rogers. Rogers likes taking bell customers away from bell, if your not happy with what the representitive has to offer, simpily say you'll think about it and call back, call 10mins later and tell the same story to another rep, I've done this alot of times and found you have to call at least 2-3 times to be happy,
Good luck


So i called 3 times and the best deal they offered me is $30/month + tax for 250 anytime mins, CID, 125 text messages, we/eve 6pm-8am, $35 activation fee waived on a 3 year contract but i still have to pay $200 for the BB 8100.

The other times i called they ended up offering me similar plans but they were more costly. They were not willing to offer the device for any cheaper since i am a new customer and they didn't seem to care that I was thinking of switching over from Bell (after a 3 year contract). They only offered to switch my old number over free of charge (standard fee ~$20)

I told one of the agents that a friend of mine signed up with rogers and listed the core parts of the plan from ricerocket's post. I explained to her that my friend ended up getting the device for $50 (i told another agent that a friend got his BB for free after being a customer for a while, she said that's not likely) in hopes of getting something similar. of course i'd expect it to cost more for the device since im not a previous customer but they said that they cannot give me that kind of deal UNLESS i get my friend to sign up a new device (based on their loyalty) and then transfer ownership to me.

i also called Bell but they don't offer the 8100 (yet), only the 8830. the agent from retention explained to me that Bell does not sell the 8830 on a voice only plan, since it HAS to have a data plan to function (news to me). so he ended up giving me details for a voice + data plan which was 4MB data + 250 anytime, we/ev @ 6, CID, 100 text messages. basic voice mail for $55/month BUT i have to pay $250 for the 8830. pretty crappy considering new users can buy the 8830 on a 3 year plan for $300. based on that info, im not signing up with bell again; crap phone selection, crap service.

overall, the first rogers plan i was offered seems mediocre but ill try calling again tomorrow to see if i can get anyone else to offer me something better. im trying to be nice but still asking for a deal, so i dont pass as being a jerk and not getting a good deal

thanks to everyone for the advice

[Acuratl]

i thought we couldent sell sim cards from rogers that we obtained via HUP?

[k__dam]

How can I get a deal like this w/ a free PDA phone? I'm w/ Bell now, and I'm considering changing over to Rogers. I like this, because it incl. MB usage...

This is just the standard retention deal w/ the 10mb of data for $5. Of course i didnt get the 1000ld from the start, that took some time. The rest is reachable from the beginning depending on your status

[jayk]

anyone able to get a similar deal in Toronto?

This is friggin cheap

Just got of the phone with retentions (Vancouver). You will not believe what deal I just got on my two phones. The figures are right from the rep who I had email me to confirm our conversation and they are on my online account already..

Phone One

Price Plan (Renew for 3 years) Free Blackberry Pearl (no admin charges)

$25 - 250 wd + 25 Bonus, unltd wn/we 6pm
$10 - vm,clid,sms (125 Sent/Unlim Received Text)
$10 - unltd incoming
$5 - 1000 cdn ld
LESS $5, $10, $15 msf cr
________________________
= $20 + 6.95 saf +$0.50 911 + taxes less 15% bundle


Phone Two (Renew for 3 years)

$25 - 250 wd + 25 bonus, unltd wn/we 6pm
$6 - Call Display
$10 - sms (2500 Sent/Unlim Received Text)
$10 - unltd incoming
$6 - voicemail
$0 - 100 cdn ld
LESS $6, $15, $5, $10, .25 msf cr
___________________________
= $20.75 + 6.95 saf +$0.50 911 + taxes less 15% bundle

What a deal!!!!!!!!

[gazoo10]

anyone able to get a similar deal in Toronto?

This is friggin cheap


This is Toronto I just called retentions which happened to be in Vancouver.

[rrd7]

My Current Price Plan

250/Unlimited Eve/Wkds Plan - $20.00
6PM Early Eve. Calling Option
250 Wkday/Unltd. Eve/Wkends
25 Anytime Minutes


Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use


Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Digital Call Display Credit - To be removed on 06/09/2010
Monthly Plan Credit
Monthly Plan Credit
Rogers to Rogers 3Yr Bonus - To be removed on 06/09/2010


My Current Wireless Essentials

$10 Every Call Value Pack
6PM Early Eve. Calling Option
Rogers to Rogers Calling

TOTAL = $30.36

Good deal or NOT?

[boodah519]

I just got off the phone with Rogers. I just got the new BlackBerry Curve 8310 with GPS for $150. I had to sign a 3 year contract ( but I already had 2 years left on my old one ) So really i've only added 1 year.

Also, they gave me 6 months free everything and 3 months data for free. I sold my old Razer for $120 CAD if you can believe it so i'm getting the new Curve for practically nothing.

I don't know if anyone else mentioned this because there's hundreds of pages but, if they wont budge.. tell them to cancel it. And end the call. Rogers calls you back in a week or two and will give you pretty much anything you want.

Oh, they're shipping it free, waiving any admin charges, and all that crap too. Afterwards, I called back to leave a message with the supervisor about how happy I am and how great the service was ( This of course will be the last note on my account, perfect for 6 months from now when I call in to scam the next latest/greatest phone ).

Good luck.

[jamescl]

fyi, there are call centers all over canada - which retentions you call has absolutely no bearing on what plan you're going to get - it just depends on what rep you get..

in case you're wondering part of the groups i manage is one of the TO call centers...(40% off f&f new activations anyone? =)

[PrimaryTech]

fyi, there are call centers all over canada - which retentions you call has absolutely no bearing on what plan you're going to get - it just depends on what rep you get..

in case you're wondering part of the groups i manage is one of the TO call centers...(40% off f&f new activations anyone? =)

Get ready for your inbox to be full. LOL. My gf wants to switch.

[jamescl]

Get ready for your inbox to be full. LOL. My gf wants to switch.

oh crapp lol...i think there are only a certain nmber of referrals i can do and i've already done a handful for rfd-ers lol
ah well, pm me if you're signing up for a new service and we can see what we can do =)

[jtcb]

Anyone has connection in Vancouver and able to get a better deal for me?

[dmg79]

Hey everyone,

Been reading this thread for quite some time. I've been with Roger's Wireless (Cantel) since 1995 and my most recent contract was ending in November. I have 2 lines. Called retention today and this is what I got:

$20 - 250 weekday + 25 bonus minutes + unlimited evening and weekend
$5 - early evenings and weekends 6pm
$10 - unlimited incoming
$10 - communicator pack (voicemail, 125 text messages, call display)

Credits ($5, $10, $10) I also have an existing $6 credit on my account that runs till January 09

So my bill will be $14 + fees on each account till 09... then it will be $20

I was also entitled to a hardware upgrade which made the Sony W580i $104.99, I got the rep to give me an additional $50 credit towards the phone making it $54.99 :cheesygri

No admin fees

All in all I think I made out pretty good with my plan... any comments?

[Siefer999]

Hey everyone,

Been reading this thread for quite some time. I've been with Roger's Wireless (Cantel) since 1995 and my most recent contract was ending in November. I have 2 lines. Called retention today and this is what I got:

$20 - 250 weekday + 25 bonus minutes + unlimited evening and weekend
$5 - early evenings and weekends 6pm
$10 - unlimited incoming
$10 - communicator pack (voicemail, 125 text messages, call display)

Credits ($5, $10, $10) I also have an existing $6 credit on my account that runs till January 09

So my bill will be $14 + fees on each account till 09... then it will be $20

I was also entitled to a hardware upgrade which made the Sony W580i $104.99, I got the rep to give me an additional $50 credit towards the phone making it $54.99 :cheesygri

No admin fees

All in all I think I made out pretty good with my plan... any comments?
you got a nice plan. i called yesterday and got a $100 credit on the w580i but the plan wasn't as good as yours so i said i would think about it.

[jamescl]

oh crapp lol...i think there are only a certain nmber of referrals i can do and i've already done a handful for rfd-ers lol
ah well, pm me if you're signing up for a new service and we can see what we can do =)

for those interested i don't believe it applies to wireless sorry - www.rogers.com/friendsandfamily

[sukhvail]

Called Rogers, took the first plan they offered to cut my 200+ cellphone bill down to 85. I get 700 mins, evening and weekends at 5pm, voicemail and a 40 dollar blackberry data plan, which isn't to bad.

[Paymethemoney]

Somebody just tell me what happened? I just called them and told them that my plan is just not cutting it and i have been having hardware problems. This girl just processed everything and put up the cancellation for me. :evil: She didn't do anything like offer me anything else but a hub upgrade.

[Groove]

you've got to lead them a bit - tell them you're switching to Telus because they're offering you a better deal, but generally you're happy with Rogers and if they can sweeten your deal a bit, you'll stay.

I called today and got my retention plan from like 4 years ago changed to this:

700 Daytime
Unlimited Incoming
5PM Eves
$12 Communicate Pack? (Enhanced VM, CID, TXT)

all for $34 + SAF + 911 (+tax)

I've been w/Rogers since 99'ish, overages almost every month - my last 2 months were in the area of $200 each.

Retentions was a breeze to deal with - nice, friendly people.

[shampoo]

Need some advise here:

I called cust relations for an upgrade. In June i upgraded one of my cellphone to w810 for free. Now I want to upgrade my other cellphone to w810 or w300i but the rep said, after some negotiations, that the best he can do is $30 for w810 or $15 for w300. In june they offered me w810 for both cellphones but i wan't sure at that time so i didn't upgrade one of the cellphones.

What should i do? thanks

[Tilter]

I am currently a Rogers Pay As You Go User for the past 2 years (@ $20 avg retop per month). If I were to call retention, would I be able to get a plan as good like this?

Price Plan (Renew for 3 years) ??Free Blackberry Pearl?? (no admin charges)

$25 - 250 wd + 25 Bonus, unltd wn/we 6pm
$10 - vm,clid,sms (125 Sent/Unlim Received Text)
$10 - unltd incoming
LESS $5, $10, $15 msf cr
Anyway to get 50 free text messages
________________________
= $20 + 6.95 saf +$0.50 911 + taxes less 15% bundle

So I would be paying around $28+tax per month and may have to pay $150 to get the Blackberry Pearl (deal?) I'm a total phone n00b, I'm also a student so would this be a good phone to get or should I be aiming for something more simpler, I doubt I would use the data plan if it cost me money as I have no immediate needs to respond to e-mail asap. With all the add-ons it looks hotter than the telus 17.30 deal and I could keep my old cell-phone number right?

Thanks for the help!

[preshans]

I am currently a Rogers Pay As You Go User for the past 2 years (@ $20 avg retop per month). If I were to call retention, would I be able to get a plan as good like this?

Price Plan (Renew for 3 years) ??Free Blackberry Pearl?? (no admin charges)

$25 - 250 wd + 25 Bonus, unltd wn/we 6pm
$10 - vm,clid,sms (125 Sent/Unlim Received Text)
$10 - unltd incoming
LESS $5, $10, $15 msf cr
Anyway to get 50 free text messages
________________________
= $20 + 6.95 saf +$0.50 911 + taxes less 15% bundle

So I would be paying around $28+tax per month and may have to pay $150 to get the Blackberry Pearl (deal?) I'm a total phone n00b, I'm also a student so would this be a good phone to get or should I be aiming for something more simpler, I doubt I would use the data plan if it cost me money as I have no immediate needs to respond to e-mail asap. With all the add-ons it looks hotter than the telus 17.30 deal and I could keep my old cell-phone number right?

Thanks for the help!

HIGHLY doubt that.....i was trying to get my friend a new line...but the rep was said it couldn't be done/ He was a cool guy. He'd said that I should first choose the cheapest plan and keep for 3 months, for 3 months of unltd calling. Then after that automatically he told me he'll set up this plan for my friend
$25
250 day
Caller ID
r2r
after 6/unltd week
$25+6.95+$.50

Not bad for a new Rogers customer

[Tilter]

So switching from PAYG to Contract/Plan wouldn't get me anything from retention them?

So my best bet is to go on a cheap contract and then go for the upgrades later on.

[turnstylez18]

i just tried calling rogers with no luck....
ive been a customer since 2003..

this is what i have:
unlim even/wkends 6pm
$6 voicemail
$6 cid
10 dollar credit

27 before taxes and fees


THIS IS WHAT I WANT

200min
eve/wkend
unlimited incoming
unlimited r2r (prefer network calling. incl. fido)
cid,voice mail, 125 text

they said i was on a corporate plan which is originally 50 bucks and say its a pretty good plan...but i see everyone else having a better plan than me...
is it possible to even get this? the rep said i can only choose one of the unlimited incoming or network calling....they never offer both

now..im thinking of switching to fido...
the plan now is
150 min
even wekend
unlimited incoming
fido to fido/rogers (which i really need)
$30 bucks...
plus 6 bucks if i want caller id....

the bill will cost me 50 bucks with taxes n all.....

what should i do? and when should i call rogers again? i just called today

[st7860]

i just tried calling rogers with no luck....
ive been a customer since 2003..

this is what i have:
unlim even/wkends 6pm
$6 voicemail
$6 cid
10 dollar credit

27 before taxes and fees


THIS IS WHAT I WANT

200min
eve/wkend
unlimited incoming
unlimited r2r (prefer network calling. incl. fido)
cid,voice mail, 125 text

they said i was on a corporate plan which is originally 50 bucks and say its a pretty good plan...but i see everyone else having a better plan than me...
is it possible to even get this? the rep said i can only choose one of the unlimited incoming or network calling....they never offer both

now..im thinking of switching to fido...
the plan now is
150 min
even wekend
unlimited incoming
fido to fido/rogers (which i really need)
$30 bucks...
plus 6 bucks if i want caller id....

the bill will cost me 50 bucks with taxes n all.....

what should i do? and when should i call rogers again? i just called today



this is the number for Rogers Corp Customers 1-866-363-9712

[cruisn76]

i just tried calling rogers with no luck....
ive been a customer since 2003..

this is what i have:
unlim even/wkends 6pm
$6 voicemail
$6 cid
10 dollar credit

27 before taxes and fees


THIS IS WHAT I WANT

200min
eve/wkend
unlimited incoming
unlimited r2r (prefer network calling. incl. fido)
cid,voice mail, 125 text

they said i was on a corporate plan which is originally 50 bucks and say its a pretty good plan...but i see everyone else having a better plan than me...
is it possible to even get this? the rep said i can only choose one of the unlimited incoming or network calling....they never offer both

now..im thinking of switching to fido...
the plan now is
150 min
even wekend
unlimited incoming
fido to fido/rogers (which i really need)
$30 bucks...
plus 6 bucks if i want caller id....

the bill will cost me 50 bucks with taxes n all.....

what should i do? and when should i call rogers again? i just called today

If your contract is finish, all they have to do is remove the corporate code on account (assuming you don't want a corporate affiliation) I had that done on my account. So I don't see a problem with switching to a better plan that is not corporate related.

[turnstylez18]

this is the number for Rogers Corp Customers 1-866-363-9712

will they offer me something better since im a corporate plan? do i say im thinking of cancelling my plan..or just straight up ask what they can offer me

[turnstylez18]

If your contract is finish, all they have to do is remove the corporate code on account (assuming you don't want a corporate affiliation) I had that done on my account. So I don't see a problem with switching to a better plan that is not corporate related.

my contract will be over in this coming december...but id prefer to have a new plan now..my plan sucks

[jayk]

Just got of the phone with retentions (Vancouver). You will not believe what deal I just got on my two phones. The figures are right from the rep who I had email me to confirm our conversation and they are on my online account already..

Phone One

Price Plan (Renew for 3 years) Free Blackberry Pearl (no admin charges)

$25 - 250 wd + 25 Bonus, unltd wn/we 6pm
$10 - vm,clid,sms (125 Sent/Unlim Received Text)
$10 - unltd incoming
$5 - 1000 cdn ld
LESS $5, $10, $15 msf cr
________________________
= $20 + 6.95 saf +$0.50 911 + taxes less 15% bundle


Phone Two (Renew for 3 years)

$25 - 250 wd + 25 bonus, unltd wn/we 6pm
$6 - Call Display
$10 - sms (2500 Sent/Unlim Received Text)
$10 - unltd incoming
$6 - voicemail
$0 - 100 cdn ld
LESS $6, $15, $5, $10, .25 msf cr
___________________________
= $20.75 + 6.95 saf +$0.50 911 + taxes less 15% bundle

What a deal!!!!!!!!

maybe u got this cuz you got 2 phones renewed?

[turnstylez18]

what the..i called the corporate number...and they said my account is regular not corporate..the original sales rep told me its corporate

[jayk]

Here's the deal I got a couple days ago... I think it's pretty standard based on the threads I've seen so far.

Background information on my history with Rogers: I've been with Rogers for about 15 years and hit the top tier which is tier 5. (The tier you are in is based on how much money you make for Rogers) I was 1 1/2 years into my 3 year contract and have 2 cell plans with them.

I called up retention at 1-888-936-7283. Talked to a guy named Mike. I mentioned that I wanted a hardware up grade and he just started listing off the below options. It took a little work (maybe 30 secs) to get the rogers to rogers and 100 min long distance for free. Tried to get accessories... but they mentioned that they were a call centre and didn't have accessories onsite and could not give a credit to the account to by accessories. (It was worth a try)

$20.00/month + System Access Fee + 911 + Taxes
3 year contract

250 Daytime Minutes and 25 Minutes bonus
Unlimited Evenings/Weekends 6pm to 8am
Free Basic Voicemail
Free Call Display
125 Text Messages
100 CDN Long Distance Minutes
Free Rogers to Rogers
Free Call Waiting, Call Forwarding, Conference Calling
unlimited calling for 3 months

No admin Fee - $35
Free Blackberry 8100 Pearl

I got this deal on 2 existing phone lines with Rogers.

In addition, I asked to bring one line over from Telus and he waved the admin fee, activation fee, free first month is free and the porting charge was waived. (not sure if there is one in the first place). The plan will be the same as above when the porting is complete.

In the end, I got 3 Blackberry Pearls for free. I just received the cell phones and they have SIM cards in them which I think they made a mistake since they don't usually include them with phone upgrades (with the exception of the phone being ported over) but cost $50 each if you were to buy them separately.

Good luck and hope this helps.

seems like they are only giving out deals like this to those who are renewing 2+ phones

[turnstylez18]

i called for the second time..some of these reps r rude even though i very polite...now im definitely thinking of switch to fido...
its just the cost of the fido plan is up there

[rupture]

i called for the second time..some of these reps r rude even though i very polite...now im definitely thinking of switch to fido...
its just the cost of the fido plan is up there

Check this out: http://www.redflagdeals.com/forums/showthread.php?t=376936

[turnstylez18]

i read the fido retention plans...but i would have to be a customer down the line already...

what do u think of the unlimited incoming plan..FOR FIDO

150 minutes
evening weekends at 7
unlimited incoming
unlimited fido to fido/rogers/rogers home (this is what i really want)
3 yr contract...30 a month...

plus 6 bucks for caller id...

itll come up to 49 bucks with taxes and fees...
i know its paying more than what i am now...but i really like unlimited incoming and the network calling

[rupture]

i read the fido retention plans...but i would have to be a customer down the line already...

what do u think of the unlimited incoming plan..FOR FIDO

150 minutes
evening weekends at 7
unlimited incoming
unlimited fido to fido/rogers/rogers home (this is what i really want)
3 yr contract...30 a month...

plus 6 bucks for caller id...

itll come up to 49 bucks with taxes and fees...
i know its paying more than what i am now...but i really like unlimited incoming and the network calling

In all honesty, it's horrible. I would continue to work on Rogers.

[HowEver]

i called for the second time..some of these reps r rude even though i very polite...now im definitely thinking of switch to fido...
its just the cost of the fido plan is up there

If they're rude, thank them for their time, and call again another day.

Make sure you're calling the right number for Customer Relations (above), and don't worry what they call your account, the point is that you are thinking of cancelling--which appears to be the case.

[turnstylez18]

UPDATE:

k i actually called 4 times today...only 2 times was when i actually called retention....the others was calling corporate even though i was not on corporate and the other was calling to remove my voicemail...

so i have a lot of notes under my account in the past week (i had an issue where they extended my contract with my consent but that is dealt with)

here's an update...i realized i had a 10 dollar credit going to my account...but i thought that was only if i got voicemail and caller id...i never need voice mail...
so i called to get rid of it and the 10 dollar credit still applies...

so pretty much my plan now is...

$25 -200 minutes
-unlimited evenings and weekneds 6pm
$6 -caller id
plus $10 dollar credit expiring nov 08

resulting in
28.45 plus taxes = $32.44

i tihnk ill stay with rogers...this is the cheapest ive spent..and if i call near the end of my contract..dec 12, 07..i think ill be able to get a r2r or unlimited incoming added in

i dont wanna call nemore until dec i made a lot of calls in this last week..

[DStriderX]

i called for the second time..some of these reps r rude even though i very polite...now im definitely thinking of switch to fido...
its just the cost of the fido plan is up there


Don't forget, Rogers owns Fido now. Anyway, word on the grapevine is that Fido's customer service is worse then Rogers. But I guess with number portability it no longer matters :lol:. Personally, I would stick with Rogers.

If you are going to sign with Fido, don't forget the Referral Program... I am sure that are plenty of Fido customers on RFD :razz:

[turnstylez18]

yeah im gonna stick with rogers now..i just hate some of those reps...but some are great...u just gotta be lucky on who u talk to...

as of now

$25 dollars - 200min and unlimited evenings weekends at 6
since i have 10 dollar credit..it is 15..
on top of that i pay 6 bucks for caller id...

now what should i do?
keep my plan to 15 bucks and try to get caller id free...
or
keep my plan and caller id for 21 and try to get unlimited network calling or unlimited incoming

also..i called several times today..should i call again today and give it one more shot..or wait tomorrow?

[turnstylez18]

i give up..i called so many times today...and they said my plan is already retention...
they made a note they cant add anymore free features to my plan unless i pay more...
so i guess im stuck with this..

i called two different departments today...concerning my monthly credit
one said its only for my caller id/voice mail etc. extras
the other said it was for my overall bill..
which is true...

so my plan is

25 dollars - 200 minutes
- unlimited evenings and weekends at 6
6 dollars - caller id
(10 dollar credit)

21 plus fees and taxes

is this a good deal?

[bubble.tea]

.........i realized i had a 10 dollar credit going to my account...but i thought that was only if i got voicemail and caller id...i never need voice mail...
so i called to get rid of it and the 10 dollar credit still applies.......

If the rep who gave you that $10 credit was doing their job properly, they should have indicated that it would be removed should you ever remove your comm pkg.

Chances are of course, they weren't doing it right ;)...and you lucked out. However, if it exists...and your line ever has some nosey eyes and doesn't like what they see (IE your $10 remaining while you removed the feature)-count on it being zapped.

p.s. There are credits that AUTO-disappear when a corresponding feature is removed...and there are credits that are INDEPENDANT of any features per se. The $10cr in question is one of the latter examples. An example of the former would be Rogers 2 Rogers @ $5 followed by a R2R credit for xwhatever eriod.

[turnstylez18]

If the rep who gave you that $10 credit was doing their job properly, they should have indicated that it would be removed should you ever remove your comm pkg.

Chances are of course, they weren't doing it right ;)...and you lucked out. However, if it exists...and your line ever has some nosey eyes and doesn't like what they see (IE your $10 remaining while you removed the feature)-count on it being zapped.

p.s. There are credits that AUTO-disappear when a corresponding feature is removed...and there are credits that are INDEPENDANT of any features per se. The $10cr in question is one of the latter examples. An example of the former would be Rogers 2 Rogers @ $5 followed by a R2R credit for xwhatever eriod.

the first guy i talked to that questioned my credit said it was supposed to be for communication packages (although he said he wont remove it)..then i called again and talked to another rep and he just said that 10 credit was just for my monthly bill..not for communication packages...if the credit ever gets zapped..im gonna complain and say a rep said its for monthly credit not communications package...

btw ..i kept asking the rep (when i removed my voice mail) if i will still have a 10 dollar credit if i remove it...he said i would...
he offered doing the value pack with cid, voice mail and 125 text...
but i just chose the 6 dollar caller id...and get the extra 4 dollars off my plan

im gonna keep my plan for now...maybe until nov 08...its the cheapest ive ever had..although i feel can hvae more..im tired of talking to rude reps...
21 dollars is nothing to complain about...
im just a bit greedy

[bubble.tea]

....im just a bit greedy

a bit? :rolleyes:

[skanji]

got my retention and am happy as heck:
$33.45 + Taxes only
3 year contract

200 Daytime Minutes
Unlimited Evenings/Weekends 6pm to 8am
Free Call Display
125 Text Messages
100 CDN Long Distance Minutes
Free Call Waiting, Call Forwarding, Conference Calling
Admin Fee - $35
Free Blackberry 8100 Pearl

No free data card unfortunately...is that deal over?

[shannn]

Hi everyone,

In November, I will have been with Rogers for 6 years, my contract ends in November...and I'm looking to get a better plan, but I'm not too sure if I can get a retentions plan? I think I can, reading from the other posts I skimmed over, but...here is my situation:

I've been on this plan since I started (its a corporate plan, pretty crappy too)
-50 Minutes per second after 1st minute (yep, 50 minutes >:( )
-detailed billing
-caller ID
-enhanced voicemail
-SAF waived
and I pay $15/month (plus I have 15% off cuz of bundling, so it ends up being like $14.8x/month).

The problem is that I realllly need more minutes (I don't really care about evenings/weekends as long as I can get ~100 - 200 minutes)...the thing is, I can't really afford to pay anymore than what I'm paying right now.


I was reading on HoFo that someone had a plan that had 200 minutes, e/w 6pm, caller ID for $15 (presumably SAF extra) a month...

I was hoping for a plan like:
200 anytime minutes
VM, CID, SAF waived

Do you think I would be able to get this plan if I called retentions? Or do I even call retentions??

I don't care about upgrading my phone (although a K790 would be nice), so I don't know if that will help?
I'm just worried because my bills have been so low for my entire 6 years with Rogers, so I don't think I have much leverage in negotiations. But I have always paid my bills on time, and I do have cable and internet with them as well.


Thanks for the help, and keep up the awesome thread!

Shawn

BTW, I've alwasy wondered, to gain more leverage in negotiations, can you sign a contract longer than 3 years?? Like if you told a CSR you are willing to sign a 5 year contract? I've always wondered...Or is it even possible to sign a contract longer than 3 years?

[wiebecj]

well here's what I got after 2 calls - not the best, but good enough for me!

3 year contract (frick - with an iphone who else could I go to anyway!)

250 daytime minutes
unlimited e/w from 6PM
caller ID
r2r
125 text messages

$20 a month for 1 phone and $21 a month for the second (said she could only give a $5 credit for 125 text messages - not 6...)

I split up my 2 phones on a family plan at $35 a month for this - i probably could have pushed for voicemail, but i don't need/want it - always answer my phone anyway :-) If I don't I answer at least they can't complain they didn't leave a message...)

[A_Nana]

so when u guys call do ne of u actually threaten to cancel ur line? or do u guys just ask what u can offer?

i was thinking of calling and saying i wanted to change to telus's 17.30 plan, which i am seriosly considering, and i am also on a corporate plan? will this work in my favour?

[JoKeRr]

thanks guys, got my retention plan today!

20 + 911 + system access fee + tax = just over 30 bux / month

Caller ID
100 Canadian LD
250 day time mins
unlimited evening and wknds starting at 6

Very sweet deal! Thanks a lot

[netspec]

I am a new customer, I signed up on the web and when I went to activate it, spoke to customer relations department and was able to negotiate the following deal on 36month plan

250 anytime
unl Weekday/Weekends
unl incoming
unl rogers to rogers
total - $25/month plus all the regular sys access and 911 charges

[Cyber6]

I am a new customer, I signed up on the web and when I went to activate it, spoke to customer relations department and was able to negotiate the following deal on 36month plan

250 anytime
unl Weekday/Weekends
unl incoming
unl rogers to rogers
total - $25/month plus all the regular sys access and 911 charges

Thank you for that information. I am looking to get a cell plan for my son and I was wondering if I could "wiggle" a better plan from a rogers rep than from a store.

I'll try calling rogers.


C.

[kevin01]

what if youre in the middle of a contract but want to add another line also. Want 300-400 minutes for 2 phones, not shared though.

[k__dam]

so when u guys call do ne of u actually threaten to cancel ur line? or do u guys just ask what u can offer?

i was thinking of calling and saying i wanted to change to telus's 17.30 plan, which i am seriosly considering, and i am also on a corporate plan? will this work in my favour?

not only did i threatened to cancel i went through with it! Twice actually...

[UncleRico.]

I just got this for a friend. First rep was a brick wall, he actually even tried to give me a plan that was basically what she already had +50 minutes, and no other changes. Second rep was muchhhh better and...

250 daytime
6pm eve/wknds
R2R
$10 com pack (CID, VM, 125txt) - $10 credit
6 months unlimited local calling
=$25 + SAF + 911 + taxes

It isn't mindblowing, but it'll sure keep her overages down. I think we'll have to weasel some free long D in there somehow.

[mhayer10]

not only did i threatened to cancel i went through with it! Twice actually...

Now thats keeping your word

[A_Nana]

200 daytime
unlimted after 6 pm
unlimited E & W
2500 txts a month
corp pack (voicemail, caller id, forwarding)

for 25 - come to about 38 a month and im still not happy

calling rogers soon for network calling and hardware upgrade...every1 is getting the PEARL!!!!!!!!!!! WHYYYYYYY!!!!!!!!!!!!

i love it when they liek "its 200 to cancel" and im like " yes i know, please continue"

[40Niner]

Back in February I renegotiated and got two phones, both sharing the 750/unlimited early eve/weekend plan with 1000 free long distance calling. The second phone cost for $20 with a $20 credit, making the second phone free. On the first phone its $75.00 with $25.00 credit so that would make my total monthly bill about $57.00 a month. Free call display on the first phone only.

Every month since then my bills have been inconsistant as they always remove some of the charges, resulting in me calling them monthly to have it fixed. The only time the bill was ever correct was in August. On September's bill they just removed a $10 credit boosting my bill to $67.00. At this point I'm so f-ing fed up that I want to walk into a Telus or Bell store today, show them my latest bill and ask if they could do better. Should I do that and possibly pay some penalty or just stay put and bite the bullet?

[darkness]

I was looking through and i'm looking for a good plan that can call from toronto to london. I was looking at the my5 plan that someone said they got for i think 35$ but is there something else that might be better like maybe a rogers 2 rogers? or a unlimited incoming. but for those i saw that they were only for local calls and london is not a local call from toronto. does anyone have any good suggestions?

[UncleRico.]

Maybe get a basic $20 retention plan and try to tack on the $5 1000 cdn long D minutes to that?

[chinsterr]

Maybe get a basic $20 retention plan and try to tack on the $5 1000 cdn long D minutes to that?

Thats exactly what i was thinking ...

But if your planning on talking to your friend in london everyday (for 1hr+) you might just want to get my5 IMO

[nel602]

just got off the phone with retention rep and I am pleased with the deal they offered me.

250 wkday mins. + 50 bonus mins
unlimited 6pm and weekends
free rogers to rogers
unlimited incoming calls
CID + VM
all for $29.70/month incl system access fee before taxes

Also got the phone Sony K790 for $55 + tax
and they waived the $35 admin fee.
Thanks to all the RFD'ers who help by posting their info....

[chinsterr]

just got off the phone with retention rep and I am pleased with the deal they offered me.

250 wkday mins. + 50 bonus mins
unlimited 6pm and weekends
free rogers to rogers
unlimited incoming calls
CID + VM
all for $29.70/month incl system access fee before taxes

Also got the phone Sony K790 for $55 + tax
and they waived the $35 admin fee.
Thanks to all the RFD'ers who help by posting their info....

thats really good !

[fareastplaza]

just got off the phone with retention rep and I am pleased with the deal they offered me.

250 wkday mins. + 50 bonus mins
unlimited 6pm and weekends
free rogers to rogers
unlimited incoming calls
CID + VM
all for $29.70/month incl system access fee before taxes

Also got the phone Sony K790 for $55 + tax
and they waived the $35 admin fee.
Thanks to all the RFD'ers who help by posting their info....

How can you get this awesome deal? What did you say to them? Do you stay with Rogers for a long time?

[tyco0301]

Please help.

I called retentions 4 months back, and I'm pretty happy with my plan.

HOWEVER, my berry is so old, it's pretty much dead so I think I should really retire it.

I'm looking at the Curve and I've heard that you can get the thing through retentions at 150 to 199. But according to my records, I'm not eligible for a hardware upgrade until my 1 year contract with them ends, which is like 8 months from now.

Any strategies? Your help is needed ASAP!!!!

Thanks

[chinsterr]

Please help.

I called retentions 4 months back, and I'm pretty happy with my plan.

HOWEVER, my berry is so old, it's pretty much dead so I think I should really retire it.

I'm looking at the Curve and I've heard that you can get the thing through retentions at 150 to 199. But according to my records, I'm not eligible for a hardware upgrade until my 1 year contract with them ends, which is like 8 months from now.

Any strategies? Your help is needed ASAP!!!!

Thanks

are you willing to renew your contract for another 2 years ?

you can tell that that you will renew for 2 more years if they give you the BB for $----

[Phoxx]

Is it possible to exchange a phone to a different one after a month of usage for reasons like keys cracking often and having to go through trouble of exchanging it numerous times?

[cooldude99]

just got off the phone with retention rep and I am pleased with the deal they offered me.

250 wkday mins. + 50 bonus mins
unlimited 6pm and weekends
free rogers to rogers
unlimited incoming calls
CID + VM
all for $29.70/month incl system access fee before taxes

Also got the phone Sony K790 for $55 + tax
and they waived the $35 admin fee.
Thanks to all the RFD'ers who help by posting their info....

How did you manage to get that? I called them up and they said there is no such deal!

[Airey]

How do you guys get retention plans offered,
I have a fido and a telus line, and both of the customer CSRs told me,

"Ok, I'll go ahead and cancel your account for you."

And it's the first time I called to complain.

[Phoxx]

Because you need a valid reason for why you are cancelling.

[A_Nana]

best one i like is something along the lines of..

telus is currently offering their 17.30 a month plan

that is 17.30 a month with everything rogers corp comes with plus txt msging, ..

lol what did u do when they said they would cancel, did u hang up immediately?

[k__dam]

best one i like is something along the lines of..

telus is currently offering their 17.30 a month plan

that is 17.30 a month with everything rogers corp comes with plus txt msging, ..

lol what did u do when they said they would cancel, did u hang up immediately?

first time i cancelled, i then asked how would i port my number over to telus, rep says he would have to undo the cancel and sign with telus and the port would be automatically.

The second time i cancelled i called back and said i was unaware of the $400 cancellation fee and undo my cancel again. 2 cancels in about 1 1/2 weeks lol

[bubble.tea]

Because you need a valid reason for why you are cancelling.

Bollox!!!

I'm sure you could cancel based entirely on SPITE. Seinfeld flashbacks anybody :lol:

[Airey]

best one i like is something along the lines of..

telus is currently offering their 17.30 a month plan

that is 17.30 a month with everything rogers corp comes with plus txt msging, ..

lol what did u do when they said they would cancel, did u hang up immediately?


Of course I didn't hang up, I said I'll do it at the next billing cycle, while leaving messages about me changing a phone number.

I used that 17.30 thing, and was told "why don't u take the Telus offer, we cannot match it, sorry."

[azntnt]

well I worked for a Sprint finance department for a couple of months in the summer and I'm assuming that rogers works pretty much the same way. If you guys want to call in more then once in hopes of getting a good deal but end up realizing the best deal you got was the first one. Generally once you say I spoke to a previous rep the rep will automatically look into the notes to see what occured during that phone call. Some reps are lazy however and don't post anything. You can say you called in on a specific date, and this rep helped me, probably better to use there name even though they don't record it. You can also try to throw in some extra features as well. Like saying oh well the rep told me that they would give me this, don't you have it in your notes, even if they didn't. Also if you do call a lot, there was a special instructions tab that we were required to look at for every phone call. Basically stating whether there was something to look out for certain customers. Rogers may have something like that so they may be putting in, Cust will try to call back to get a better plan. Hope this info helped some of you.

[jamescl]

upgraded my acct to another 3 yr account so my new plan is as follows:

250 daytime
unlim evenings/wknd
rogers 2 rogers
1000 cdn long d
call waiting, call fwd, call display
voicemail
125 free txt
$50 se w580i

$20/mo + sa/911 standard fees.
don't think it gets much better than that - he offered me either the 1000 cdn long d or to upgrade my package to include 5mb data and name display and enhanced vm but i chose the longd - 5mb will get me nothing lol!

[JIV]

First time i called i got
250 anytime minutes
unlimited evenings and weekends @ 6pm
unlimited rogers to rogers
CID
for $25/month + 911/SAF/Tax

I took that plan cuz it was better than my family plan. Well i just called again 3 months later and luckily got a male rep. So now my plan is

250 Anytime minutes
unlimited evenings and weekends @ 6pm
unlimited rogers to rogers
CID
VM
100 LD
2500 Txt msg
for $25/month + 911/SAF/Tax

Few months later i'll try to get unlimited incoming or have the 911/SAF credited.

[vegi-saurus]

upgraded my acct to another 3 yr account so my new plan is as follows:

250 daytime
unlim evenings/wknd
rogers 2 rogers
1000 cdn long d
call waiting, call fwd, call display
voicemail
125 free txt
$50 se w580i

$20/mo + sa/911 standard fees.
Are you sure all that for only $20/month base fee????

[nel602]

How did you manage to get that? I called them up and they said there is no such deal!

I was lucky when I called.
I said I was planning on switching to bell and then the rep asked me what they were offering. I told him exactly what I ended up getting (except for text messaging).
On top of that my base plan was a retention plan already so he did a couple of manual adjustments to give me this plan.

[1226]

upgraded my acct to another 3 yr account so my new plan is as follows:

250 daytime
unlim evenings/wknd
rogers 2 rogers
1000 cdn long d
call waiting, call fwd, call display
voicemail
125 free txt
$50 se w580i

$20/mo + sa/911 standard fees.
don't think it gets much better than that - he offered me either the 1000 cdn long d or to upgrade my package to include 5mb data and name display and enhanced vm but i chose the longd - 5mb will get me nothing lol!

Sounds like the plan for me. When do the evenings start?

[nidserz]

upgraded my acct to another 3 yr account so my new plan is as follows:

250 daytime
unlim evenings/wknd
rogers 2 rogers
1000 cdn long d
call waiting, call fwd, call display
voicemail
125 free txt
$50 se w580i

$20/mo + sa/911 standard fees.
don't think it gets much better than that - he offered me either the 1000 cdn long d or to upgrade my package to include 5mb data and name display and enhanced vm but i chose the longd - 5mb will get me nothing lol!

i had that plan but for 25$ for 6pm weeknights.
i took off the $10 comm pack and added the $20 comm pack for half price since i was already paying $5 for 5MB and going over the 125 texts a month.

so my new plan is $35. same as above but 2500 texts, 5MB internet, and 6pm weekenights. im pretty happy for now but gonna try to get free incoming sometime in the future.

[Col127]

hey guys!

need some advice. i'm hoping to get my fiancee to join rogers. she's currently with telus mobility and her contract ends in december. i've been with rogers for a few years and i have a pretty good plan that's $25 a month. i don't want to go through a standard rogers rep to set up a new account for her since those deals are crappy :P is it possible to set up a new account through retentions?

also, she's been offered a really sweet deal from telus, for $17.30. it's basically what i get for $25 a month from rogers. would retentions do any kind of price matching to gain customers? :) i really want her to join rogers so we can use r2r together. :)

[cal653]

I don't think it's a good idea to force your SO onto another plan if she already has a pretty sweet deal. I'd know I'd be slightly upset if a gf did that to me.

hey guys!

need some advice. i'm hoping to get my fiancee to join rogers. she's currently with telus mobility and her contract ends in december. i've been with rogers for a few years and i have a pretty good plan that's $25 a month. i don't want to go through a standard rogers rep to set up a new account for her since those deals are crappy :P is it possible to set up a new account through retentions?

also, she's been offered a really sweet deal from telus, for $17.30. it's basically what i get for $25 a month from rogers. would retentions do any kind of price matching to gain customers? :) i really want her to join rogers so we can use r2r together. :)

[jamescl]

Are you sure all that for only $20/month base fee????

absolutely sure - that's what the bill shows!!! the guy said i could have chosen to upgrade my communications pack to the 5mb + 2500txt + name display and enhanced vm instead of the cdn long d but wanted that one instead.


Sounds like the plan for me. When do the evenings start?

starts at 7pm i believe - he also offered to upgrade this to 6pm instead of the longd but i said no way....

[1226]

starts at 7pm i believe - he also offered to upgrade this to 6pm instead of the longd but i said no way....

I didn't know 7:00 was an option. I thought it was 6:00 or 8:00? Even if it's 8:00 that's a pretty sweet plan.

[Col127]

not forcing her at all. she'd like to be on rogers too cuz she had terrible experiences with telus, but we're trying to get the best price point too. if rogers could match it or something, she'd definitely join. just wondering if peoople had experience with it or knew anything more about it.

I don't think it's a good idea to force your SO onto another plan if she already has a pretty sweet deal. I'd know I'd be slightly upset if a gf did that to me.

[inv1si0n]

just got off the phone with a pretty nice rogers rep

250 anytime minutes
unlimited evenings/weekends @ 6pm
CID, Voicemail
125 SMS
Free Rogers to Rogers

and K790 phone for $150

not AMAZING like some of the others...but not bad either :P

I was wondering though, if you already have a retentions plan, how do u negotiate a better one? lol

[bubble.tea]

....
I was wondering though, if you already have a retentions plan, how do u negotiate a better one? lol

sorry guys, couldn't resist :lol:.

how you ask? same way spoiled BRATS get what they want...Whine some more...:D

[1226]

just got off the phone with a pretty nice rogers rep

250 anytime minutes
unlimited evenings/weekends @ 6pm
CID, Voicemail
125 SMS
Free Rogers to Rogers



Um, how much?

[JIV]

umm asking for more when u already got retentions plan...well thats complicated...not really...just got lucky with it and only tried it 4 months after i got my retentions plan...PS I resent that comment about spoiled brats..lol

[jamescl]

I didn't know 7:00 was an option. I thought it was 6:00 or 8:00? Even if it's 8:00 that's a pretty sweet plan.

yea this was grandfathered in from a LONG time ago. i hear some ppls like my gf start at 9pm as well. i've never wanted to upgrade my 7 to 6 as it's not wroth 5 bucks and for her it's not worth is as we got her free incoming AND r2r (yes it's possible but rare - she also has no SAF!!!!)

[Eeric]

yea this was grandfathered in from a LONG time ago. i hear some ppls like my gf start at 9pm as well. i've never wanted to upgrade my 7 to 6 as it's not wroth 5 bucks and for her it's not worth is as we got her free incoming AND r2r (yes it's possible but rare - she also has no SAF!!!!)

if u renew, i'm pretty sure you could convince them to bump it to 6pm instead of 7.... you would have to pay extra for the 5pm though

[nuberific]

Just got this on Friday:

250 daytime
Unlimited Weekend/Evening @ 6pm
Unlimited R2R
Caller ID

For $15 + SAF + 911 + tax - 15% bundles = $21.75 grand total

I should've pushed for more but I had made a couple of mistakes T_T.

Original plan was:

250 daytime
Unlimited Weekend/Evening @ 8pm
Caller ID

For $20 + SAF + 911 + tax - 15% bundles = $26.60 grand total

[speedster7]

Just got this on Friday:

250 daytime
Unlimited Weekend/Evening @ 6pm
Unlimited R2R
Caller ID

For $15 + SAF + 911 + tax - 15% bundles = $21.75 grand total

I should've pushed for more but I had made a couple of mistakes T_T.

Original plan was:

250 daytime
Unlimited Weekend/Evening @ 8pm
Caller ID

For $20 + SAF + 911 + tax - 15% bundles = $26.60 grand total

Nice work, great plan you got there :)

[isom3tric]

ok, I really want some of these deals.

Rogers is currently killing me and my siblings with their family plan. (Our bills get to as high as $400).

Before I do this retention plan thing, do you guys know if I can change 3 plans into the same identical (retention) plans (me, bro, and sis), also will our contract get extended if I change to these plans?

[UncleRico.]

ok, I really want some of these deals.

Rogers is currently killing me and my siblings with their family plan. (Our bills get to as high as $400).

Before I do this retention plan thing, do you guys know if I can change 3 plans into the same identical (retention) plans (me, bro, and sis), also will our contract get extended if I change to these plans?
Absolutely, just let them know your overages are getting out of hand and what they can do for you. Also, since you're gonna have three plans on the same bill, you can have MUCH better deals than single bills on one account, so don't be afraid to ask for a little bit of a better deal. Just tell them you're giving them three customers for a long term deal.

[Nermal]

Has anyone heard about retentions adding MY5 as an option? I asked about it a while back, but they didn't have any way of adding it.

[JIV]

ok, I really want some of these deals.

Rogers is currently killing me and my siblings with their family plan. (Our bills get to as high as $400).

Before I do this retention plan thing, do you guys know if I can change 3 plans into the same identical (retention) plans (me, bro, and sis), also will our contract get extended if I change to these plans?

I had the exact same thing as u. I was on ridiculous family plan before switching all 3 phones to identical retentions. So it will work.

[inv1si0n]

Um, how much?

$25 +SAF+911+taxes

[riverrun]

I was up for renewal of my last retention plan from 2 years ago on Nov 25th, 2007. I needed a blackberry so I thought I would see what I could get for a 3 year renewal. I haven't heard much talk about data plans so I'll address it the best I can. They have me down as a Rogers customer since 2003.

OLD PLAN (2 year renewal): $99 Razr

$25 - 200 Everyday + Unlimited evenings and weekends after 6.
$6 - Call Display
-$6 - Call Display Credit
$6 - Voicemail
$6.95 - SAF
$.50 - 911
Free - 100 Long Distance Minutes in Canada
= $38.45 (it was pretty average of other retentions at the time I think)

NEW PLAN (3 year renewal): $200 Blackberry Curve 8310

$25 - 250 Everyday + Unlimited evenings and weekends after 6.
$6 - Call Display
-$6 - Call Display Credit
$6 - Voicemail
$6.95 - SAF
$.50 - 911
Free - 1000 Long Distance Minutes in Canada *this was important to me*
$25 - 4mb of Data (no contract on this so if I better offer ever comes out ill take it.
= $63.45

The savings on my long distance bill will actually pay for the data plan.
I think I could of held out to get the phone for $150 but I didnt have time, I needed a new number and a blackberry for work. They started out at $425 for the BB Curve and I had to call back a few times to get them down. They tried to sell me on the $40 data package for 7mb with a contract or $25 for 1mb of data but I held out for a bit more data for the same price. They are still ripping us off on data but its a necessary evil.

[lem1]

Has anyone heard about retentions adding MY5 as an option? I asked about it a while back, but they didn't have any way of adding it.

Anyone able to get the my5? Can a regular CSR add it?

[k__dam]

Anyone able to get the my5? Can a regular CSR add it?

you can add the my5 (or is it my10 if your a student) w/ unlimited national calling for $15. They've asked if i wanted that but i declined

[nidserz]

you can add the my5 (or is it my10 if your a student) w/ unlimited national calling for $15. They've asked if i wanted that but i declined

I just tried calling them to add on My5 and they said it wasn't possible so I am not sure.
Also got suckered into a crappy $6 for VM when i was initially offered it for free.
Might have to go back to my $20 comm pack for $10 and get 2500 txt, vm, and 5MB data. Ugh some reps frustrate me!

[michelkenny]

Also got suckered into a crappy $6 for VM when i was initially offered it for free.

Why'd you take it then if you got "suckered" into it?

[bluebyul]

hi everyone...
i was wondering if i could get some help.

ok so i signed up with rogers last december, for a 3 year term.
now things were going alright by then...
ive got $25 150mins, unlimited r2r, 6pm for the first year.
so i pay $37 on the dot every month.

i do like rogers, i have noticed that they are much better than the other companies i have been with.

ANYWAY...
here is my problem.
ive been strugglign with my package >_<
being a student...i dont have txt message for free,
so i use my friends who has it for free, or use the internet rogers txt messaging system for my rogers friends, and bells for my bells friends (im a starving student! lol)
anyway, ive also recently realized that caller id would be wonderful, or even voicemail...seeing as i keep missing calls for work, and without callerid i dont know its them...so i have to keep checking my emails instead.

now HERES my question...

if i were to call into rogers...not necessarily to cancel...
but if i could get something better...
would they give it to me? i havent been with them for very long (dec2006) and ive been pretty good with bill payments...

anyway, if you could give me any help, id grately appreciate it :)

thanks^^

[alantang]

hey bluebyul

You can always call rogers to change the pricing/plan details. There's a comm package that gives you voicemail, caller ID, and 125 text msgs/month for $10. Maybe you can switch your R2R to the comm package.

[surgimus]

I recently got this deal,

250 min
unlim eve at 6
rogers to rogers
CID
VM
100LD
125 texts

HTC S621 for 150 for signing on 2 more years

20 + SAF and tax

I was wondering if that 100 LD minutes is every month or a once off tihng? Also, is the 1000min long distance a once off ting or do you get it monthly? How much more do you think it would cost me to get 2500 text messages, that is pretty important to me as I text a lot during the day. I'd appreciate your feed back peoples.

[nidserz]

hi everyone...
i was wondering if i could get some help.

ok so i signed up with rogers last december, for a 3 year term.
now things were going alright by then...
ive got $25 150mins, unlimited r2r, 6pm for the first year.
so i pay $37 on the dot every month.

i do like rogers, i have noticed that they are much better than the other companies i have been with.

ANYWAY...
here is my problem.
ive been strugglign with my package >_<
being a student...i dont have txt message for free,
so i use my friends who has it for free, or use the internet rogers txt messaging system for my rogers friends, and bells for my bells friends (im a starving student! lol)
anyway, ive also recently realized that caller id would be wonderful, or even voicemail...seeing as i keep missing calls for work, and without callerid i dont know its them...so i have to keep checking my emails instead.

now HERES my question...

if i were to call into rogers...not necessarily to cancel...
but if i could get something better...
would they give it to me? i havent been with them for very long (dec2006) and ive been pretty good with bill payments...

anyway, if you could give me any help, id grately appreciate it :)

thanks^^

well you could also call into customer relations and they would probably offer you the 25$ my5/10 which includes texting to 10 numbers

if you don't want that you can tell them you want to stay in the $25 zone and see if they offer you their basic $25 retention package with a text message plan credited.

tell them you are away at school and would like to keep in touch with family via text message and mayb include something about being on a budget.

hope that helps let us know how it goes

[nidserz]

I was wondering if that 100 LD minutes is every month or a once off tihng? Also, is the 1000min long distance a once off ting or do you get it monthly? How much more do you think it would cost me to get 2500 text messages, that is pretty important to me as I text a lot during the day. I'd appreciate your feed back peoples.

From what I know the 100LD is every month also the 1000LD is monthly for $5. If you don't already have too many credits you might be able to push for that and get it credited.
I asked to get on the 2500 msgs today but they gave it to me for $10. Some people have been able to get it for free but I guess once again depends on credits, history, etc.

[tyco0301]

So I called retentions, with about 9 months of service I needed a new berry badly (mine's falling apart), all they offered me for the Blackberry Curve was $249 + 35 admin. My monthly bill is around $60 after tax and all. They said they couldn't give it to me for $199 and waive the $35 admin!? I was like, what, I swear to god my buddy got it for $199 and they said I hadn't generated enough revenue for them.

Any strategies? I really need a new berry but I don't want to blow like $285 on that thing!!! HELP!!!!!

[k__dam]

if i were to call into rogers...not necessarily to cancel...
but if i could get something better...



you got to make them think you are WILLING to CANCEL because you're not happy with your current plan. Tell them telus is offering a better plan (of course you should know what that plan is) and ask if they can match.

[FrugalTrader]

I recently got this deal,

250 min
unlim eve at 6
rogers to rogers
CID
VM
100LD
125 texts

HTC S621 for 150 for signing on 2 more years

20 + SAF and tax

I was wondering if that 100 LD minutes is every month or a once off tihng? Also, is the 1000min long distance a once off ting or do you get it monthly? How much more do you think it would cost me to get 2500 text messages, that is pretty important to me as I text a lot during the day. I'd appreciate your feed back peoples.

That's the deal that i'm looking for. Was it difficult getting R2R thrown in there?

[Shoua]

Does Rogers Retentions do anything with hardware? I broke my phone yesterday and called customer service, just the regular number. They told me they couldn't offer me an upgrade at all until Feb/08. The Rep suggested I either find a used phone or just go down to the basic plan and wait it out. I have been a customer of theirs for about 3 years now. I upgraded to a new phone this past February and i had the screen crack on me in June, so I phoned them up and they gave me a replacement phone under the lost and stolen program they have. That replacement phone they sent me is the phone i broke yesterday (Wish they'd make a phone that could survive an 20ft fall on to concrete). I was averaging a monthly bill of between $250 to $300 until i changed my plan back in July, now its only $150. I would threaten to cancel but i'd have to pay the $400 cancellation. Any Suggestions??

[isthatallugot]

I have one, don't drop your phone from 20ft in the air. lolol :D

[rogeryen]

I have one, don't drop your phone from 20ft in the air. lolol :D

Even a person would break falling from 20ft, why would a phone be any stronger?

[surgimus]

That's the deal that i'm looking for. Was it difficult getting R2R thrown in there?

No not at all, I let them know that I was a poor university student and I've always had free rogers to rogers and they were happy to give it to me. I failed a bit on the pursuit of getting 2500 texts for free. I called today and ended up getting the unlimited texts for half price at 5 dollars. I think I'll wait a month or so and then try get the 1000 mins of long distance. Any pointers for getting the 1000 ld instead of the 100?

[nidserz]

No not at all, I let them know that I was a poor university student and I've always had free rogers to rogers and they were happy to give it to me. I failed a bit on the pursuit of getting 2500 texts for free. I called today and ended up getting the unlimited texts for half price at 5 dollars. I think I'll wait a month or so and then try get the 1000 mins of long distance. Any pointers for getting the 1000 ld instead of the 100?

Well that is pretty good...so what are your total credits for the month?
$5 r2r, $5 early evenings, $5 unlimited texts, and a monthly credit for vm, cid?

I got the 1000 min LD by just saying i am a student travelling a lot back and forth from home and really needed the extra LD because of the roaming charges.
I also tried getting the unlimited texts but they didnt budge so instead i upgraded to the $20 comm pack for $10...but i dont get credit for early evenings meh

[iam_immigrant]

What is the standard "free" phone nowadays? SE W850?

[surgimus]

Well that is pretty good...so what are your total credits for the month?
$5 r2r, $5 early evenings, $5 unlimited texts, and a monthly credit for vm, cid?

I got the 1000 min LD by just saying i am a student travelling a lot back and forth from home and really needed the extra LD because of the roaming charges.
I also tried getting the unlimited texts but they didnt budge so instead i upgraded to the $20 comm pack for $10...but i dont get credit for early evenings meh

I'm not sure how it is setup on my account as my online profile shows three monthly plan credits, From my understanding...

$5 early evenings, $5 unlimited texts, and a monthly credit for vm, cid, r2r, $12 for that 100 minute long distance saver and... 33% off value pack add on discount (unsure what that means)

I will give it a month before I see if I can get 1000 ld minutes for free.

[noname]

has anyone gotten a good $20 plan with included data? i have an iphone and use wifi but would like to have some data access when wifi is not available

[bubble.tea]

What is the standard "free" phone nowadays? SE W850?

pssssst "W580" ;)...and no it's not the standard free one.

[shopper-X]

What is the standard "free" phone nowadays? SE W850?

pssssst "W580" ;)...and no it's not the standard free one.

I know in Regina, Rogers is now giving the W810i out for free at 2Send stores as per the ad boards around Regina. It's still $79.99 on the website.

[iam_immigrant]

What is the standard "free" phone nowadays? SE W850?


pssssst "W580" ;)...and no it's not the standard free one.


Whoops, typo on that. So is it still the SE W810i?

[jamescl]

has anyone gotten a good $20 plan with included data? i have an iphone and use wifi but would like to have some data access when wifi is not available

i have an awesome $20 plan (250 days, unlim w/e, free cd/vm/125 txt, 1000ld, r2r) and when i called in to upgrade, they chose to either give me the 1000 longd for free or offered to upgrade my comm pack to the $20 one for free which would have included 5mb data - i figured 5mb data was too little and declined and chose the longd but i'm regretting it now that ihave an iphone too =(

[fl4wless]

i have an awesome $20 plan (250 days, unlim w/e, free cd/vm/125 txt, 1000ld, r2r) and when i called in to upgrade, they chose to either give me the 1000 longd for free or offered to upgrade my comm pack to the $20 one for free which would have included 5mb data - i figured 5mb data was too little and declined and chose the longd but i'm regretting it now that ihave an iphone too =(

The communications package doesnt include a 'data plan', its 5mb of mobile internet. Whatever the hell that is. You can get 5mb of 'navigage mobile internet' for $5/month.

Here are the dataplan charges (blackberry is diff, not sure what apple falls under): http://www.shoprogers.com/business/wireless/plans_services/business_plans.asp?plan=dataservice&cat=2&typ=2

This is what i took last week as my new plan:

250 day min, unlim w/e after 6, CD/VM/125, 100 LD, R2R, Unlimited Incoming calls, 2mb windows mobile data plan, for 30 bucks.
Basically it was 20 voice plan + 10 for the data plan.

I can cancel the data at any time as its not part of my agreement.

I think i did okay, but i didnt haggle much. If someone did alot better with an included win mobile data plan, let me know and ill phone back haha.

[nidserz]

The communications package doesnt include a 'data plan', its 5mb of mobile internet. Whatever the hell that is. You can get 5mb of 'navigage mobile internet' for $5/month.

Here are the dataplan charges (blackberry is diff, not sure what apple falls under): http://www.shoprogers.com/business/wireless/plans_services/business_plans.asp?plan=dataservice&cat=2&typ=2

This is what i took last week as my new plan:

250 day min, unlim w/e after 6, CD/VM/125, 100 LD, R2R, Unlimited Incoming calls, 2mb windows mobile data plan, for 30 bucks.
Basically it was 20 voice plan + 10 for the data plan.

I can cancel the data at any time as its not part of my agreement.

I think i did okay, but i didnt haggle much. If someone did alot better with an included win mobile data plan, let me know and ill phone back haha.

wow thats amazing
im paying 35...$25 for the same plan as u minus unlimited incoming and $10 for the 20$ comm pack with 5MB mobile internet...
you did pretty well =)

[chinsterr]

Man, you guys must have had hefty bills in the past to get such great deals now.

[surgimus]

The new deal:

250 wd
6pm early evenings and weekends
CID, VM
2500 Texts
Rogers to Rogers
1000 LD minutes during the week

Grand total 25 + SAF +tax :)

[burnt_toast]

The new deal:

250 wd
6pm early evenings and weekends
CID, VM
2500 Texts
Rogers to Rogers
1000 LD minutes during the week

Grand total 25 + SAF +tax :)


damn... that's an amazing plan. was your plan close to that before?

[tyco0301]

Just wanted to tell you guys that I got a Blackberry Curve for $199, WITHOUT SIGNING A CONTRACT and they waived by $35 admin fee.

I'm was already on their retentions plan but I've only been a customer with Rogers for 9 months!!! Amazing eh!

[fliime]

The new deal:

250 wd
6pm early evenings and weekends
CID, VM
2500 Texts
Rogers to Rogers
1000 LD minutes during the week

Grand total 25 + SAF +tax :)

I highly doubt it, been a customer for over 8 yeasr with my bill coming out to about $320 a month, 3 wireless lines, digital cable, internet and home phone.
Added a new cell line and for the same package like you with a few more add ons I am paying $44 after taxes and I bargained with them BIG time. Please scan your bill and I will believe otherwise.

[surgimus]

damn... that's an amazing plan. was your plan close to that before?

Yus, it was pretty close before. I just added the 2500 texts yesterday for 5 dollars. Before I had 125 texts for free and 100 long distance minutes :D.

[surgimus]

I highly doubt it, been a customer for over 8 yeasr with my bill coming out to about $320 a month, 3 wireless lines, digital cable, internet and home phone.
Added a new cell line and for the same package like you with a few more add ons I am paying $44 after taxes and I bargained with them BIG time. Please scan your bill and I will believe otherwise.

http://img54.imageshack.us/img54/2452/thebillwq2.jpg
By sjdesask (http://profile.imageshack.us/user/sjdesask) at 2007-10-03

Mine is 36.44 after tax. Maybe those CSR just love chatting with those polite, friendly, ridiculously good-looking people over the phone?

[k__dam]

I highly doubt it, been a customer for over 8 yeasr with my bill coming out to about $320 a month, 3 wireless lines, digital cable, internet and home phone.
Added a new cell line and for the same package like you with a few more add ons I am paying $44 after taxes and I bargained with them BIG time. Please scan your bill and I will believe otherwise.

Regarding surgimus plan, its good but its not mind blowing. I got the exact same plan and price for my gf except she didnt get vm. So it is possible..

My plan is actually much better, im getting

250 wd @ 8pm
CID
2500 Texts
Rogers to Rogers
Unlimited Incoming
1000 LD
10mb

and it comes to aprox $37 after fees and taxes

[fliime]

http://img54.imageshack.us/img54/2452/thebillwq2.jpg
By sjdesask (http://profile.imageshack.us/user/sjdesask) at 2007-10-03

Mine is 36.44 after tax. Maybe those CSR just love chatting with those polite, friendly, ridiculously good-looking people over the phone?

hi there, thanks for posting, i called rogers and said i had a friend with your plan and retentions person said it was IMPOSSIBLE. She told me if you give me the #, i'll look it up and match the price. I said i would get back to her (got her name and csr#)

I don't expect you to give me your # but if you do you would save me another $7 a month. PM if you decide to. I will return the favor :):)
PM me please!

[k__dam]

hi there, thanks for posting, i called rogers and said i had a friend with your plan and retentions person said it was IMPOSSIBLE. She told me if you give me the #, i'll look it up and match the price. I said i would get back to her (got her name and csr#)

I don't expect you to give me your # but if you do you would save me another $7 a month. PM if you decide to. I will return the favor :):)
PM me please!

i've tried doing that many times (when i first started to ask for retension deals) and the rep would say the same thing to me. After i gave the rep a number to look up he/she would say "each customer's plan is based on the revenue..etc etc" so maybe it'll work for you but it hasnt for me.

[tyco0301]

Regarding surgimus plan, its good but its not mind blowing. I got the exact same plan and price for my gf except she didnt get vm. So it is possible..

My plan is actually much better, im getting

250 wd @ 8pm
CID
2500 Texts
Rogers to Rogers
Unlimited Incoming
1000 LD
10mb

and it comes to aprox $37 after fees and taxes


10MB of what? Is it a blackberry?

[bluebyul]

No not at all, I let them know that I was a poor university student and I've always had free rogers to rogers and they were happy to give it to me. I failed a bit on the pursuit of getting 2500 texts for free. I called today and ended up getting the unlimited texts for half price at 5 dollars. I think I'll wait a month or so and then try get the 1000 mins of long distance. Any pointers for getting the 1000 ld instead of the 100?

how long have you been with rogers?

if youve already mentioned it, sorry i must have missed it~


well you could also call into customer relations and they would probably offer you the 25$ my5/10 which includes texting to 10 numbers

if you don't want that you can tell them you want to stay in the $25 zone and see if they offer you their basic $25 retention package with a text message plan credited.

tell them you are away at school and would like to keep in touch with family via text message and mayb include something about being on a budget.

hope that helps let us know how it goes



im trying to build some courage to call into CR. im a pure weakling when it comes to barginning...oh man...:|

but the my5, i heard from one of my friends who tried to get it added, that they refused to add it for her...maybe ill have better luck?


oh and on whole plan thing between surgimus and fliime
do they not give certain plans with regards to where you live?
cause i noticed that surg is in regina...and flii is in toronto...
just wondering cause im curious...

[Nermal]

From looking at the Rogers site a bit, I've noticed that the plans vary quite a bit from province-to-province.

For example, if you select plans for Manitoba, this is an available plan:

$25
MY5 (Canada-wide): (6PM-7AM) Unlimited Eve & Wknd & 200+50 Wkday Minutes + MY5 (unlimited Canada-wide calling and text)

A similar plan in Ontario is:
$35
MY5 (Canada-Wide): (9PM-7AM) Unltd. Eve & Wknd & 150+100 Wkday Minutes + MY5 (Unlimited Canada-wide calling and text)
And on that you'd be paying another $7 for 6pm calling.

The thing about the $25 Manitoba plan is that it's pretty much the same as the standard retention plan, with the addition of Canada-wide MY5.

Is it at all possible for them to extend another province's pricing? Has anyone ever heard about this happening?

[surgimus]

hi there, thanks for posting, i called rogers and said i had a friend with your plan and retentions person said it was IMPOSSIBLE. She told me if you give me the #, i'll look it up and match the price. I said i would get back to her (got her name and csr#)

I don't expect you to give me your # but if you do you would save me another $7 a month. PM if you decide to. I will return the favor :):)
PM me please!

Sorry, I don't think I can give you my digits. The CSR was a little sour at me at first, saying that it was unfair to rogers for me to be comparing retention plans because rogers puts individuals on these plans in special circumstances and every person is different. He told me about Bill Gates and how he enjoys certain perks with his package, but that his monthly bill is also 27000 dollars. In all fairness the man was right. He said he'd give it to me if I could give him a justifiable reason to do so. I really didn't have a convincing one but we continued chatting amicably for a bit, and he ended up setting me up wiht the deal. Maybe he noticed that today was my birthday and felt generous. He said he'd note that my account will not have any other changes done to it in the future. Kinda put the foot down on me politely. So out of fear... sorry, can't share. Thank you come again.

i've tried doing that many times (when i first started to ask for retension deals) and the rep would say the same thing to me. After i gave the rep a number to look up he/she would say "each customer's plan is based on the revenue..etc etc" so maybe it'll work for you but it hasnt for me.

The best advice I could offer here is not bring in "the friend who has a better deal" into the equation; find one of those justifiable reasons why you need a special plan. That telus $17.30 plan is a good foot in the door. I was experiencing poor call quality with my phone, they ended up offering me an htc 621 for 150 with waived system activation. I kinda like it. Syncs to my outlook and facebook really well. The wifi works really great on campus so I really have no need for a data package.

how long have you been with rogers?

if youve already mentioned it, sorry i must have missed it~

im trying to build some courage to call into CR. im a pure weakling when it comes to barginning...oh man...:|

but the my5, i heard from one of my friends who tried to get it added, that they refused to add it for her...maybe ill have better luck?

oh and on whole plan thing between surgimus and fliime
do they not give certain plans with regards to where you live?
cause i noticed that surg is in regina...and flii is in toronto...
just wondering cause im curious...

I have been with rogers for 4 years and 1 month! I think how much you've paid in services to rogers matters more than where you live? I figured out what to ask them for based on retention deals I saw others getting on here.

[chinsterr]

I have been with rogers for 4 years and 1 month! I think how much you've paid in services to rogers matters more than where you live? I figured out what to ask them for based on retention deals I saw others getting on here.

I think the main question here is .. how much was your monthly bill during those 4 months ? My guess is you payed a lot (went over your minutes and rogers made a lot off of you) because you got a high tier retention plan.

Rogers just doesn't hand out plans like surg's to just any customer , esp. if your monthly payments for the past few years are $20-$30.

Everytime i call in, i get the same reply .. "no more credits can be applied to your account given previous revenue, which makes you a --- tier customer."

so now im stuck with the following

250 day
unlimited e/w @6
125 text / CD / VM
100 long D
R2R

all for $25 + saf + taxes

I tried getting the 1000 long D using the student story , which really isn't a story because its TRUE ! That was a bust. So i tried getting unlimited text ... which was a no go given im being credited for the $10 communication pack.

I called over 5 CSRs and I don't know if there is a note on my file, but all of them said that "$15 in credits is the max I can apply to your account."

[Nikolai Luzhin]

I just got this deal yesterday:


250 outgoing minutes
unlimited evenings(6 pm) & weekends
unlimited incoming calls
rogers 2 rogers
call display
1000 long distance minutes (Canada)

$25 + access fee + taxes

I also got an upgrade to the Sony Ericsson W580i for $49.99.

[newbie0121]

Here's what I got:

250 daytime minutes
unlimited weekend/evening @ 6
rogers to rogers
call display
unlimited text msg
10mb Vision mobile internet
unlimited vision (3G) local calling

$30 + SAF + Taxes

[tyco0301]

How long did Rogers take to courier the phone to you? They said 3 to 5 days, but I've heard some people say they got their phone in like 18 hours after hanging up and some have waited for ages.

[grilw]

I just extended my contract by two years , I don't think I did as well as some other people , here is what I got :


2 year contract
250 anytime minutes
6 PM evenings weekends
Caller ID
30 txt msgs for 3.99
Free R2R
1000 long distance minutes

Free White SE 580i

$25 + 3.99 + SAF + Tax

[neltron3030]

If I have a contract for the next two years, will it still work if I threaten to leave?

What is the penalty for leaving and will they call you out on it and allow you to quit and pay that fee?

Thanks,

Neil

[shopper-X]

If I have a contract for the next two years, will it still work if I threaten to leave?

What is the penalty for leaving and will they call you out on it and allow you to quit and pay that fee?

Thanks,

Neil

$20 per month left on the contract or up to a max of $200 if you signed a contract before Feb. 2007 and max of $400 if you signed after Feb. 2007.

[neltron3030]

$20 per month left on the contract or up to a max of $200 if you signed a contract before Feb. 2007 and max of $400 if you signed after Feb. 2007.

So the whole retention bit won't work?

[shopper-X]

So the whole retention bit won't work?

If you have 2 years left, it sounds like (not sure) you signed before Feb. 2007 so your cancelation fee will be $200 not $400 or $480 ($20x24 months).
If it's $200, they may want to keep you as it will be more benifical.

[UncleRico.]

I just extended my contract by two years , I don't think I did as well as some other people , here is what I got :


2 year contract
250 anytime minutes
6 PM evenings weekends
Caller ID
30 txt msgs for 3.99
Free R2R
1000 long distance minutes

Free White SE 580i

$25 + 3.99 + SAF + Tax

30 texts should be $3, not $3.99. It says on their website. Go bother them and claim that they were gonna include it in your contract with a credit while you're at it :) since saving 99 cents is so 'RFD'. Make it count haha.

[grilw]

I'm definately going to do that.

[surgimus]

I think the main question here is .. how much was your monthly bill during those 4 months ? My guess is you payed a lot (went over your minutes and rogers made a lot off of you) because you got a high tier retention plan.

Rogers just doesn't hand out plans like surg's to just any customer , esp. if your monthly payments for the past few years are $20-$30.

Everytime i call in, i get the same reply .. "no more credits can be applied to your account given previous revenue, which makes you a --- tier customer."

so now im stuck with the following

250 day
unlimited e/w @6
125 text / CD / VM
100 long D
R2R

all for $25 + saf + taxes

I tried getting the 1000 long D using the student story , which really isn't a story because its TRUE ! That was a bust. So i tried getting unlimited text ... which was a no go given im being credited for the $10 communication pack.

I called over 5 CSRs and I don't know if there is a note on my file, but all of them said that "$15 in credits is the max I can apply to your account."

Your comments got me thinking so I tallied up the payments I'd made to rogers over the last year. 655.19 from August 2006 to August 2007. Wow. That isn't quite your 20-30 dollars indeed. I believe that did include a hardware upgrade ammounting to 100 dollars plus tax, so 111.00. If I were to exclude that from the equation I guess I've been paying on average 45.35 per month for the last year after taxes. That seems about average I'd say? This new plan is definitely going to trim up the bill though. Do you know what the tiers are split at? Or do the CSR just eyeball it?

[bluebyul]

If you have 2 years left, it sounds like (not sure) you signed before Feb. 2007 so your cancelation fee will be $200 not $400 or $480 ($20x24 months).
If it's $200, they may want to keep you as it will be more benifical.

oooohhhh so i just made that...
woohoo i can use that as leverage~
i thought i was under the 400...
but i signed up dec2006...mainly cause of the limited time offer memory upgrade...
which ended up lasting for ages...

thanks everyone for posting up your retentions and advice and such...
its quite useful^^

[carabunny]

retention told me to f myself... and the best deal they could offer me was either a

$5 emergency plan consisting of 40 mins and 50c a min after that

OR

3yr
$20
250 weekday mins
unlim weekend/weeknight startin at 8
CID

...
and that's it.

i must be doing something wrong.

i work for the gov't of ontario...is there any epps for that someone wants to hook me up with or... just someone hook me up lol new contract :D

[k__dam]

10MB of what? Is it a blackberry?

no not blackbery, its the $5 for 10mb vision internet beeing offered. The catch is you have to resign for 3 years

[shopper-X]

oooohhhh so i just made that...
woohoo i can use that as leverage~
i thought i was under the 400...
but i signed up dec2006...mainly cause of the limited time offer memory upgrade...
which ended up lasting for ages...

thanks everyone for posting up your retentions and advice and such...
its quite useful^^

From what I can tell they increased it from $200 to $400 just around the number portability time frame.

[delhite]

anyone know the number for bell retentions?:D i think they need a wake up call

[PrimaryTech]

carabunny
$5 emergency plan consisting of 40 mins and 50c a min after that

Just curious how you got offered that?

i work for the gov't of ontario ...is there any epps for that someone wants to hook me up with or

You work for the gov't how much more epp do you want. haha.

All jokes aside are you on their corporate plan currently? From my understanding you guys have corporate plans? More info is needed, or maybe you told the Rogers Rep that you work for the gov't thats why you never got anywhere with them. Avoid using the word Government and the word Corporate Plan. Call back and try again.

[Mendesb]

dont go direct, just call bell and say can i talk to cusotmer relations

anyone know the number for bell retentions?:D i think they need a wake up call

[spookykl]

why does it seems like "regular" customers get so great deals on their plans...meanwhile, "corporate" customers (like me), cannot even get deals like you guys???

what's the difference?

also, do you regular customers get

- detailed billing
- billing per second

??

i tried negotiating...
all i got was

250 min/month
CID, Call display, Voice Mail, Call Forward, CallConf
125 txt messages
unlimited eve/weekend @ 6PM
unlimited incoming
detailed billing
billing per minute

for $25 + SAF + 911 + taxes = $36.993 / month.

i want a better deal! :mad: (ie: instead of $25..make it $20.)

[burnt_toast]

why does it seems like "regular" customers get so great deals on their plans...meanwhile, "corporate" customers (like me), cannot even get deals like you guys???

what's the difference?

also, do you regular customers get

- detailed billing
- billing per second

??

i tried negotiating...
all i got was

250 min/month
CID, Call display, Voice Mail, Call Forward, CallConf
125 txt messages
unlimited eve/weekend @ 6PM
unlimited incoming
detailed billing
billing per minute

for $25 + SAF + 911 + taxes = $36.993 / month.

i want a better deal! :mad: (ie: instead of $25..make it $20.)

That’s close to what I’ve got.
I only get 200mins, but I do have Rogers to Rogers.
And I also just want to pay $20 a month. I’ll call them again in a few months and see what they can give me.

[preshans]

hey guys after after all the bytchin , i finally got the bill how i wanted it
http://i204.photobucket.com/albums/bb163/preshans/Color.jpg For a student, this aint bad..finally can stop calling rogerz !

[raging001]

just wondering has anyone been able to get the 20 dollar value pack as a credit on top of the 25 dollar retention plan.

[gaore]

$30/month + 911 + SAF + tax

-------------------------

No contract.

100 mins ( per second billing )

unlimited incoming calls

unlimited weekend / eve (7pm to 8am?)

--------------------------

Is this a retention plan?

A wireless phone store CSR said he can put me in the plan, but I called

Rogers, Rogers CSR said no such a plan.

Thanks a lot.

[preshans]

$30/month + 911 + SAF + tax

-------------------------

No contract.

100 mins ( per second billing )

unlimited incoming calls

unlimited weekend / eve (7pm to 8am?)

--------------------------

Is this a retention plan?

A wireless phone store CSR said he can put me in the plan, but I called

Rogers, Rogers CSR said no such a plan.

Thanks a lot.

it's close to one though...i used to have the same thing but my evenings start at 6 and i had to resign 3 years.....

[Diamond_Ace]

I renewed for 3 yrs and got:

250 + 25 day time
E/W @ 6pm
Local R2R
100 Cdn LD
VM/CID/125 txts

Free w810i w/admin fee waived.

$20 + SAF + 911 + tax

I'm happy.

[Bskll]

what reason do you guys usually give for asking them to lower your prices?

[Diamond_Ace]

I usually say something along the line of:

I really like Rogers but I've just been offered an unbelievable plan from Bell/Telus that I just can't turn down.

[carabunny]

Just curious how you got offered that?



You work for the gov't how much more epp do you want. haha.

All jokes aside are you on their corporate plan currently? From my understanding you guys have corporate plans? More info is needed, or maybe you told the Rogers Rep that you work for the gov't thats why you never got anywhere with them. Avoid using the word Government and the word Corporate Plan. Call back and try again.

i was offered the emergency plan after i said that it was too much money for my current plan.

current plan being:
$20
200 mins daytime
CID
unlim weekends/nights

i never asked the rogers rep about epps, i'm currently on a retention plan says them although i was offered it long time ago when i was working at chapters. i work for an AGENCY of the gov't. so its not yay gov't job :/ like i thought it would've been, but hey a job's a job. would it be better to walk into like futureshop and bestbuy hoping the person's stupid and get me a better plan? or should i ask for a rogers rep somewhere?

[Essence89]

um i called them trying to get a new plan....i just said i would like to cancel my phone..and the rep didnt even try to offer me a new plan.....maybe i got bad luck??

what excuses can u get of of this loop of not cancelling then??

[Aznsilvrboy]

um i called them trying to get a new plan....i just said i would like to cancel my phone..and the rep didnt even try to offer me a new plan.....maybe i got bad luck??

what excuses can u get of of this loop of not cancelling then??

Yea it's bad luck. You just say "I'd like to keep my current phone # when i switch to another wireless carrier". They'll tell you that then you can't cancel your phone because your number will be gone and that you'll have to tell your new wireless carrier to contact them initiate the transfer for your current # to them. Then you just say you'll tell them to call them back, then just hang up.

[Aznsilvrboy]

I just got 1000 Canadian long distance minutes added to my plan (credited), so now my plan is:

250 day time minutes
25 any time minutes
Unlimited evening and weekends from 6 pm - 8 am
------------------------------------------- $25
1000 Canadian long distance minutes - $5
125 outgoing text/caller id/voice mail - $10
- $20 in credits
total - $20 + $6.95 SAF + $0.50 911 fee + taxes
total - $29.73 all in (after 5% bundle discount)

I'm satisfied, now i'm aiming for unlimited incoming calls...i'll call back in a month or so and try to get that.

[HowEver]

um i called them trying to get a new plan....i just said i would like to cancel my phone..and the rep didnt even try to offer me a new plan.....maybe i got bad luck??

what excuses can u get of of this loop of not cancelling then??

Are you sure you had a "retentions" customer rep.?

[Aznsilvrboy]

Are you sure you had a "retentions" customer rep.?

Yes he did, he's my friend and he just got a bad rep, he called later and improved his plan a bit.

[cantbprince]

Is the retention dept open 24/7??? or just weekdays during business hours?

I really want to improve my plan and get a new phone maybe the Sony W580i

[Bakedbread]

I WANT TO $#*(&$(# KICK ROGERS IN THE FACE
if rogers was a physical object, i would drop kick it off a bridge

this is the 40000000th time ive called rogers
i thought my LAST call (a month ago) would FINALLY RESOLVE ALL PROBLEMS

but of course, WHEN I GET MY BILLS THIS MONTH ITS STILL WRONG

here's a recap
my dad and i should be getting:

250 daytime minutes
unlimited even/weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
1000 long distance
caller id, voicemail, 125 txt
systeam access, 911
+ tax
= $27.02 EVERYTHING included

somehow my bill this month is $30.02 and my dad's line is also +3$
i look through the charges, and see
"Rogers -15% bundle discount - $0.75"
how in the WORLD is FIFTEN PERCENT OF $25 SEVENTY FIVE CENTS??
ok , so the rep i talked to credited me the $3 but of COURSe, they can't verify if this will be reoccuring (even though CLEARLY 15% of 25 is 3.75...it should ALWAYS be like that. meaning i have to call in again NEXT MONTH TO CHECK)

my sister's phone SHOULD be
250 daytime minutes
unlimited even/weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
caller id, voicemail, 2500 txt
systeam access, 911
= $28.02 EVERYTHING INCLUDED

of course they get it wrong.
they charged a rogers2rogers fee TWICE for SOME reason

and i HATE talking to regular CSR because they're like "well, you have 15 monthly credit already"
im like "YES, ON TOP OF EVERYTHING. LOOK AT MY PLAN, I GET A ROGERS2ROGERS 3yr BONUS, WHAT THIS LINE SHOULD BE GETTING TOO"
so now her bill is $17 over what it should be (other random charges for NOTHING)


arg.
i just needed to share my frustration with rogers

this is getting ridiulcous
now i have to call tuesday to fix everything...AGAIN.

sometimes i hate calling retentions...
cause you can get reps that tell you "you shouldnt even be GETTING this much monthly credit, be happy"
bah.

i want to kick rogers.

[bemui]

bundles discount is calculated on the monthly plan charge LESS any general monthly credits

if you have a $20 plan with $15 of monthly credits, your bundles discount will only be $5 x 15% = $0.75

[Bakedbread]

hm...
i wanst told that..

when i arranged the plans they went throuhg each line with me
and specifically told me that -15% would be off the $25 base plan..and therefore, $3.75 discount per month

and even IF its the 15% after less the monthly credit, my plan is $25/month

so..$25/month - $15 monthly credit = $10
and 15% of $10 is not $0.75
so where did they get 0.75 from?

my PREVIOUS bill shows 3.75 off on the 15% discount

i love how my bills are different every month
its like opening a box of Trix cereal and getting a new toy

[JT94]

bundles discount is calculated on the monthly plan charge LESS any general monthly credits

if you have a $20 plan with $15 of monthly credits, your bundles discount will only be $5 x 15% = $0.75

bemui's right.

[HowEver]

I WANT TO $#*(&$(# KICK ROGERS IN THE FACE
if rogers was a physical object, i would drop kick it off a bridge

this is the 40000000th time ive called rogers
i thought my LAST call (a month ago) would FINALLY RESOLVE ALL PROBLEMS

but of course, WHEN I GET MY BILLS THIS MONTH ITS STILL WRONG

here's a recap
my dad and i should be getting:

250 daytime minutes
unlimited even/weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
1000 long distance
caller id, voicemail, 125 txt
systeam access, 911
+ tax
= $27.02 EVERYTHING included

somehow my bill this month is $30.02 and my dad's line is also +3$
i look through the charges, and see
"Rogers -15% bundle discount - $0.75"
how in the WORLD is FIFTEN PERCENT OF $25 SEVENTY FIVE CENTS??
ok , so the rep i talked to credited me the $3 but of COURSe, they can't verify if this will be reoccuring (even though CLEARLY 15% of 25 is 3.75...it should ALWAYS be like that. meaning i have to call in again NEXT MONTH TO CHECK)

my sister's phone SHOULD be
250 daytime minutes
unlimited even/weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
caller id, voicemail, 2500 txt
systeam access, 911
= $28.02 EVERYTHING INCLUDED

of course they get it wrong.
they charged a rogers2rogers fee TWICE for SOME reason

and i HATE talking to regular CSR because they're like "well, you have 15 monthly credit already"
im like "YES, ON TOP OF EVERYTHING. LOOK AT MY PLAN, I GET A ROGERS2ROGERS 3yr BONUS, WHAT THIS LINE SHOULD BE GETTING TOO"
so now her bill is $17 over what it should be (other random charges for NOTHING)


arg.
i just needed to share my frustration with rogers

this is getting ridiulcous
now i have to call tuesday to fix everything...AGAIN.

sometimes i hate calling retentions...
cause you can get reps that tell you "you shouldnt even be GETTING this much monthly credit, be happy"
bah.

i want to kick rogers.


Just pay the early cancellation fees and quit. Perhaps Rogers can pass those savings along to someone else. Of course, you'll be paying $75 per month per line for all those features at Bell, Telus or fido. But you won't feel so violent then, right?

[Dough]

Just pay the early cancellation fees and quit. Perhaps Rogers can pass those savings along to someone else. Of course, you'll be paying $75 per month per line for all those features at Bell, Telus or fido. But you won't feel so violent then, right?

pwned Richard...

[st7860]

Just pay the early cancellation fees and quit. Perhaps Rogers can pass those savings along to someone else. Of course, you'll be paying $75 per month per line for all those features at Bell, Telus or fido. But you won't feel so violent then, right?

are you the roommate of that dog treatz guy from mofo? oops i mean hofo ?

[equanimity]

Hi I have a question about per second vs per minute billing. I have per second billing which means I get charged $0.18 for the first minute (if I'm over my 200 WD minutes) and then $0.003 for every second over that.

For those who get charged per minute billing, do you get the same rate of $0.18, or is it lower because you pay that same rate for every minute?

Also, I have about 6 months left on my contract; is it worth switching from this plan to a non-corporate plan? I want unlimited incoming, some free text messages and perhaps a bit of LD minutes.

My plan is below:
* 200 Wkday/Unltd Wkend
* Unltd Evenings 6pm
Additional Services
* Exact Pricing
* Canada to US Long Distance
* Enhanced Voicemail
* CD/CFWD/3way
* Network Features *
* Cdn Corporate Long Distance ($0.10/minute)
* Detailed Billing

Discount(s)
* 911 Emergency Svc Access Cr

$23 + Additional Charges**

[seanb10]

Thanks Everyone, my wife finally called, and by the fourth rep she was given:
250 min/month
CID, Voice Mail, Call Forward, CallConf
125 out txt messages
unlimited eve/weekend @ 6PM
unlimited incoming calls and text
100 min LD

upgrade phone to BB Pearl for $99, no upgrade or renewal fees.
3 year contract

$20 plus SAF, 911, tax

Alot better then the 200 anytime min, CD,VM and unlimited weekends she had.

[akky]

INCOMING AND weekends for 20, what did she say, im gonna do it soon

[kammerz]

Need some advice on this plan that was offered to me at Costco:

$45 - 700 mins DT
$40 - 7MB data
Unlimited evening/weekends starting at 6pm
R2R
$10 - Comm. value pack

BB Curve 8310 at $199 (Costco $100 gift card). Supposedly if I sign for 3 years then my first 3 months are 50% off but I always think those deals are a ripoff.

Can I get a better deal?? All comments appreciated...cheers.

[seanb10]

INCOMING AND weekends for 20, what did she say, im gonna do it soon

She had to call 4 times. First time it was after hours, but she told them she wanted to cancel and they put her through. Got someone who told her to call back in the morning. When they transferred her, she was nervous, but I told her to tell them it was me(the spouse) who was upset with the plan. She called in the morning, samething, but got some guy who wanted her to take: 500 min anytime, unlimited weeknights and weekends @6, CID, VM, 125 out going text, inlimited incoming text, 100 min LD for $57, or an extra 200 min and unlimited incoming for $77. Would ginve one free month for eithe plan. BB pearl for $299, Curve for $249 Plus fees. She said she would have to talk to me and call back. Next call back was for 250min, unlimited nights and weekends @6, CID, $4 VM, $4 out going text, $25 plus all fees. BB pearl $199, Curve $299, upgrade and admin fees waived. And one free month. Again, she would have to talk to me and would call back. And each time she tried to be more polite. The final plan she got is great for her, not for everybody. The last rep she talked to she said was really nice also. So, if your not satisfied with what is offered, say you'll consider it and call back. It was a great improvement on what she had and she's happy.

Oh, the first thing she did was go to the Rogers store and they were going to happily give her what the brochures were offering!!!!!!

[kuqdew]

Im gonna sign up for this deal if its still active

[cantbprince]

She had to call 4 times. First time it was after hours, but she told them she wanted to cancel and they put her through. Got someone who told her to call back in the morning. When they transferred her, she was nervous, but I told her to tell them it was me(the spouse) who was upset with the plan. She called in the morning, samething, but got some guy who wanted her to take: 500 min anytime, unlimited weeknights and weekends @6, CID, VM, 125 out going text, inlimited incoming text, 100 min LD for $57, or an extra 200 min and unlimited incoming for $77. Would ginve one free month for eithe plan. BB pearl for $299, Curve for $249 Plus fees. She said she would have to talk to me and call back. Next call back was for 250min, unlimited nights and weekends @6, CID, $4 VM, $4 out going text, $25 plus all fees. BB pearl $199, Curve $299, upgrade and admin fees waived. And one free month. Again, she would have to talk to me and would call back. And each time she tried to be more polite. The final plan she got is great for her, not for everybody. The last rep she talked to she said was really nice also. So, if your not satisfied with what is offered, say you'll consider it and call back. It was a great improvement on what she had and she's happy.

Oh, the first thing she did was go to the Rogers store and they were going to happily give her what the brochures were offering!!!!!!

Did she just hang up and call back? or did you wait several days in between?

[cantbprince]

What is considered calling too much? I called yesterday and 2 times today.

[seanb10]

She always said she would have to talk to her husband(substitute wife, partner, girl/boyfriend, mom/dad, whatever) and would call back. If your not satisfied, don't take it. Be polite. Don't just hang up.

She waited about 20 minutes between calls. Long enough to call me. She did let them know she wanted it settled today. She did tell them she would leave for her husbands Bell EPP plan. She did tell them I said to pay the cancellation and leave. She told them I was upset about the high monthly bills she had. But again, she was polite each time. I posted her old plan. It was very poor for nowadays. She has been with Rogers for 4 years and had a phone upgrade 2 years ago.

Reading parts of this thread, She'll call back in three or 6 months and modify it again if there is a need to.

[cantbprince]

Here is what i have:

200 daytime
unlimited eve & wknd @6pm
125 text
voicemail
caller id

$25 + $10 + 6.95 + .5 + tax(14%) = 48.40

Here's what they offered me 1st call (called 3 more times and all were worse than this:
250 daytime
unlimited eve & wknd @ 6pm
$6 125 text
1000 canadian long distance
$6 voicemail
free caller id

$25 + $12 + 6.95 + .5 + tax (14%) = 50.73


All on a 3yr upgrade and get me the Sony W580i for 99.99.

No activation fee

I have 7 months left in my contract so 140$ to cancel.

I didn't take this.. i don't feel it's good enough. I tried the "I know my other friends on rogers are getting better deals".... doesn't fly at all any tips? I'm always very polite.

[st7860]

beware of certain 'ethnic' cell phone stores that make you sign a paper agreeing to be charged an extra cancellation fee(in addition to whatever Rogers will charge) of $300 if you cancel your plan early.

[akky]

can we do this if we are currently on a pay as you go plan?

[bubble.tea]

beware of certain 'ethnic' cell phone stores that make you sign a paper agreeing to be charged an extra cancellation fee(in addition to whatever Rogers will charge) of $300 if you cancel your plan early.

What're you spamming about again? Everybody knows that tbooth has ALSO adopted this lucrative tactic....it's not only the 'ethnic' stores doing it anymore. Wake up.

[cantbprince]

can we do this if we are currently on a pay as you go plan?

You have to be on a plan. Pay as you go isn't contract so you have no room to negociate. If you wanted you could see about getting a deal as a new customer.

[x-batman]

What're you spamming about again? Everybody knows that tbooth has ALSO adopted this lucrative tactic....it's not only the 'ethnic' stores doing it anymore. Wake up.

Umm, TBooth DOES NOT do this...

[speedster7]

can we do this if we are currently on a pay as you go plan?

Nope, you can only do it if you're on a monthly plan.

[akky]

can i at least try? like give them heck about the 40c/min

[Tilter]

Nope, you can only do it if you're on a monthly plan.

What if we're on a pay as you go plan. Ie $20 monthly top ups?

Would the next best thing be to switch to Rogers regular plan and endure it for like 3-4 months and then call retention?

[Aznsilvrboy]

What if we're on a pay as you go plan. Ie $20 monthly top ups?

Would the next best thing be to switch to Rogers regular plan and endure it for like 3-4 months and then call retention?

i called when i was 1 month in...(so did my friend)

[ndy4eva]

This is offer I got. I didn't take it since it's more expensive than what I have now.. I might call back in couple of month.

$35 / 250min
6- WE,WN
Unlimited Incoming
CallerID,R2R

$25 / 250min
6-7 UL-WN,WE
CallerID,R2R

[help_questions]

I'm with Rogers....I called retentions a month or so ago, and got offered a good plan....I accepted the plan. Now, I've got my first bill, and see that it is not what I agreed to....so who do I call? Do I start with a billing CSR, and then get to retentions, or do I go directly to retentions with this issue?

[40Niner]

I'm with Rogers....I called retentions a month or so ago, and got offered a good plan....I accepted the plan. Now, I've got my first bill, and see that it is not what I agreed to....so who do I call? Do I start with a billing CSR, and then get to retentions, or do I go directly to retentions with this issue?

That's the same problem I've had with Rogers since February.
Call the billing dept and tell them what you're supposed to get. Hopefully you've written down the details when you spoke with retentions and the name of the CSR that helped you out when you first called.

As for my predicament I called back the billing dept and asked what can I do to lower my bill. I started out with 500 minutes shared for 2 phones (2nd phone no charge and the total bill supposed to be at $57.00/mth) and ended up with 750 minutes shared after a series of monthly phone calls (to the billing dept) at $68.00. I asked to have my bill lower than $60.00/mth and they gave me 350 minutes on each phone, retain my other niceties given to me at the very beginning and lowered the monthly cost down to $49.00/mth.

[delhite]

got this new plan added on

250 Wkday/Unltd. Eve/Wkends
early evening@6
100LD
R2R
CID/VM/125text

Discount(s)
Monthly Plan Credit - To be removed on 06/10/2010 - $10
Rogers to Rogers 3Yr Bonus - To be removed on 06/10/2010

=20+5+6.95+.5+tax-$10=$36.99 all in

ne suggestion on how to improvise the plan..??
getting offered a bb pearl for 149 no sys. access fee?? shud i take it..

[akky]

so i guess im going to have to go on a regular plan for one month first? anyone ever do it from prepaid and is paying $20 a month in top-ups?

and how much does the $20 basic plan come to with all the tax and sys fees?
any way to not include the system activation fee?

[fulrach]

so I called in today and was offered the following plan:

700 Weekday Mins
Unlimited Incoming
Unlimited Evenings/Weekends @ 6pm

all for $50/month + SAF + 911

Also offered $50 off HTC TyTN = $349.99.

What do you guys think? Should I bite it?


I was told in the past 3 months I do about 512 weekday mins and my current plan is for 250

Thanks for your feedback!

[k__dam]

I was told in the past 3 months I do about 512 weekday mins and my current plan is for 250



But....now that you can get unlimited incoming, do you really need that many minutes?

[fulrach]

But....now that you can get unlimited incoming, do you really need that many minutes?

well it was either 500 mins for $50 or 700 mins for $50, lol

i tried getting him to offer me a better pricing on the $20 communicate pkg i have but he wouldn't budge... in the end my bill will work out in the $88 range... still a bit too high IMO, just wondering what else I should tell them

[bubble.tea]

Umm, TBooth DOES NOT do this...

When buddy hup'd his phone over a year ago, I had a look at his YELLOW contract agreement. There was also an additional sheet for tbooth internal which had it's OWN cancellation policy...it blew my mind.

[alogostyle]

250 Anytime
Unlimited evenings and weekends @5pm
My5 with 10 contacts, 5 of which are canada wide
CID, VM, 1000 sms
1000 CDN long distance minutes
5mb data plan

$25 + $10 + $5 + $5 - $15 + $6.95 + $0.50 + taxes = $42.69

[wilson881]

I'm 16 months into a 3 year contract, have mine and my gf's account under 1 bill, and I previously had an account with rogers before canceling for a 2 year contract with fido.. I am consistently paying over $100/month for the 2 accounts and I feel ripped off.. Would I be able to get anything if I call in? Or should I wait a bit longer?

[nidserz]

250 Anytime
Unlimited evenings and weekends @5pm
My5 with 10 contacts, 5 of which are canada wide
CID, VM, 1000 sms
1000 CDN long distance minutes
5mb data plan

$25 + $10 + $5 + $5 - $15 + $6.95 + $0.50 + taxes = $42.69

wow i would love that plan
how did you get this? i ask for my5 and they say they cant add it for me
1000 sms? hmmm
any tips on how i can get myself this plan?
thanks

[x-batman]

When buddy hup'd his phone over a year ago, I had a look at his YELLOW contract agreement. There was also an additional sheet for tbooth internal which had it's OWN cancellation policy...it blew my mind.

Man I WORK FOR TBOOTH its not true, I dont know where you went...

[help_questions]

When buddy hup'd his phone over a year ago, I had a look at his YELLOW contract agreement. There was also an additional sheet for tbooth internal which had it's OWN cancellation policy...it blew my mind.

reading things like this really piss me off.....talk about bleeding customers dry.
Rogers/Bell/Telus are bad enough, but what do you really expect from a big corporation like those. But then you have other who add their own fees, which is just robbery. If they want an early cancellation fee, that should be a percentage of what the big companies charge you, not an additional fee. Does anybody care about us customers? geez!

[st7860]

reading things like this really piss me off.....talk about bleeding customers dry.
Rogers/Bell/Telus are bad enough, but what do you really expect from a big corporation like those. But then you have other who add their own fees, which is just robbery. If they want an early cancellation fee, that should be a percentage of what the big companies charge you, not an additional. Does anybody care about us customers? geez!

many ethnic rogers and telus stores make people sign a contract, in addition to the regular rogers/telus contract , that says if you cancel within 6 months, you owe them $300. not only that, cancelling ANY OTHER rogers lines you own(not from that store) can result in the $300 fee too.

[Bordrr]

where would I call to make a complaint about a customer Retentions rep who pretty much called me... irresponsible and stupid?

[bubble.tea]

Man I WORK FOR TBOOTH its not true, I dont know where you went...
hmmm...Well I'll admit there is a small chance I'm mistaken...though I was quite certain of what I read...p.s. It wasn't ME..it was a bud.

reading things like this really piss me off.....talk about bleeding customers dry.....
While I am FOR the consumer...consider:

The reason PacMal Dealers have been doing this is as follows:

Regular/Main-stream Dealers have a margin on profit to provide a discounted phone on a 3yr contract. So long as a consumer doesn't cancel their contract (or something of this nature) within 6 months (or something like this), the Dealer gets a KICK-BACK/BONUS. If the consumer cancels, they FORFEIT that kick-back.

What these lucrative Dealers tend to do to secure BETTER promotions, is FURTHER lower the price on phones (thereby digging into their up front profit), BUT apply this double cancellation policy to rule out the probability of them losing that kick-back. Yes, it's lucrative...but really, so what? You're signing a 3yr contract or 3 or 1yr ANYWAY...so it's not like you're going INTO the contract EXPECTING to CON your way into a loophole of sorts and come out ahead.

AGAIN, I think squeezing consumers is bad, but a store enstating insurance policies (WITHIN REASON) are expected...especially in this lucrative Wireless Industry...anyone who has any doubt should have a look at ANY online classified ad in the WORLD!!!!! TO GET an idea of how MUCH cellphone reselling has caught fire of late.

If anybody knows the specifics of the refs I've made please share :).

[Redsun_ty]

Ok....I spoke to a CSR earlier today about Long Distance calling / Texting to the U.S. they said they cannot give me a better plan or rate for that basically they said I have to stick with the flat Rate .15 cents per text and .30 cents per minute for the calls. Is that really true because it sucks for me I can't save money what so ever cuz these rates are killing me.

[HowEver]

Ok....I spoke to a CSR earlier today about Long Distance calling / Texting to the U.S. they said they cannot give me a better plan or rate for that basically they said I have to stick with the flat Rate .15 cents per text and .30 cents per minute for the calls. Is that really true because it sucks for me I can't save money what so ever cuz these rates are killing me.

Is it true?

Yes, it's true that that customer service representative couldn't give you anything else.

With the wisdom of this thread (read more, if it helps)... call back and try again.

[Redsun_ty]

Is it true?

Yes, it's true that that customer service representative couldn't give you anything else.

With the wisdom of this thread (read more, if it helps)... call back and try again.

WOW...you really help me I will read the thread no need to be a smart axx about it. Thank you.

By the way I didn't just call the regular number I call the rogers retention number.

[help_questions]

Ok....I spoke to a CSR earlier today about Long Distance calling / Texting to the U.S. they said they cannot give me a better plan or rate for that basically they said I have to stick with the flat Rate .15 cents per text and .30 cents per minute for the calls. Is that really true because it sucks for me I can't save money what so ever cuz these rates are killing me.

make sure that you are speaking with retentions, and have an idea of what you want. If they don't give it to you for free, then they may be able to offer you the feature at a discounted rate. You dont want to ask for unlimited if you only need a few mins/texts. Be aware of what they are offering you, as if they change your plan, you will probably loose anything that they no longer offer (exact pricing).

Have you dealt with retentions before? are your currently getting anything from them? what is your current plan?

[Redsun_ty]

make sure that you are speaking with retentions, and have an idea of what you want. If they don't give it to you for free, then they may be able to offer you the feature at a discounted rate. You dont want to ask for unlimited if you only need a few mins/texts. Be aware of what they are offering you, as if they change your plan, you will probably loose anything that they no longer offer (exact pricing).

Have you dealt with retentions before? are your currently getting anything from them? what is your current plan?

I am pretty sure thats the retentions number but I have dealt with them only 3or 4 times the plan that I got was through retentions.

My plan right now is

250 Unlimited Weekend / evenings
100 Long Distance Canada Only
Free Call Display

Thats about it.

[nhatdan]

I finally called today and this is what I got:

250WDay
Unlt Evn/Weekend @ 6
CID
R2R
100LD Canada
Detail billing

$27.50 + Taxes = $31.35

It's not exactly what I wanted since I have unlimited incoming before (will be extra $5 to add in with this plan), and I also want some Txt as well.

Any suggestion on how to get some txt in there? I do a lot of txt, esp international txt.

Also, does anyone know if you get 125 txt, that's for national only or international as well?


This is a significant saving from my current plan which is

100WD/1000EVN @ 9pm
Unlt incoming
CID

$25+6+6.95+0.5+taxes = $43.83 + txt + LD (i'm always over my limit. Never been within limit since i have this contract 18 months ago)

Any suggestion would be welcomed

[cheapblonde]

I got a great deal speaking to retentions in 2005:

unlim. ev/wk from 6pm-8am
1000 daytime minutes
250 canadian long distance
free v-mail, caller id
unlimited rogers to rogers
unlimited incoming/outgoing text messages

$20/month + taxes + SAF

And I received a credit of $150 for prior months.

I have a friend who worked for retention before I met her and she said the deal is completely subjective. It is completely dependent on the rep your speaking to. By the way, every time you call, they RECORD everything about the conversation on the file. Do not call all the time, do not be rude, you will get a star on your file as being difficult then NO ONE will want to help you out.

I remember her telling me that if the person on the line was rude or demanding, sounded like an a-hole, then they would not give them the time of day. It's all about attitude. You get more bees with honey than vinegar.

[bubble.tea]

I got a great deal speaking to retentions in 2005:

unlim. ev/wk from 6pm-8am
1000 daytime minutes
250 canadian long distance
free v-mail, caller id
unlimited rogers to rogers
unlimited incoming/outgoing text messages

$20/month + taxes + SAF

And I received a credit of $150 for prior months.

I have a friend who worked for retention before I met her and she said the deal is completely subjective. It is completely dependent on the rep your speaking to. By the way, every time you call, they RECORD everything about the conversation on the file. Do not call all the time, do not be rude, you will get a star on your file as being difficult then NO ONE will want to help you out.

I remember her telling me that if the person on the line was rude or demanding, sounded like an a-hole, then they would not give them the time of day. It's all about attitude. You get more bees with honey than vinegar.
http://img.photobucket.com/albums/v283/petawawa/smilies/hyper.gif

[surgimus]

So I managed to get my dad on a retention package this weekend.

250wd unlimited eve and weekend at 8
Unlimited text messages (not just hte 2500)
1000 anytime long distance minutes
CID, VM
20 + SAF + tax = 30.33

HTC Tytn for 349 no admin fee
Good plan?

Side note: I got my first bill for the retention plan I posted earlier. 610 dollars!! I called rogers up and now it is 225. :) That was for two months service, and that s621 I got for 150 no admin.

[myapple]

many ethnic rogers and telus stores make people sign a contract, in addition to the regular rogers/telus contract , that says if you cancel within 6 months, you owe them $300. not only that, cancelling ANY OTHER rogers lines you own(not from that store) can result in the $300 fee too.
Not sure if this was previously covered but...

yesterday when i was talking to a rep about a contract renewal, they mentioned several changes in their 3yr contract policy for all new contracts/renewals:

-still $20/month if u cancel, but there is now a minimum of $100 cancel fee and the max has been raised to $400 (from $200).
-call forwarding has been removed as a standard feature. It is now a pay per use feature.

[fantom]

Thanks Everyone, my wife finally called, and by the fourth rep she was given:
250 min/month
CID, Voice Mail, Call Forward, CallConf
125 out txt messages
unlimited eve/weekend @ 6PM
unlimited incoming calls and text
100 min LD

upgrade phone to BB Pearl for $99, no upgrade or renewal fees.
3 year contract

$20 plus SAF, 911, tax

Alot better then the 200 anytime min, CD,VM and unlimited weekends she had.

THAT is just insane!

[z613]

I just got off the phone with Customer Relations. I got the following:

3 Year Term

-2 Moto KRZR K1's (Free)
-250 Daytime Minutes (Each)
-Free After 6 and Weekend (Each)
-Call Display
-Voice Mail
-125 Test Messages (Each)
-6 Month unlimited calling (Not sure if it's Each or for the new phone only)

Total = $54.60 Tax Included.

She was the nicest Customer Relation Agent - I spoke kind words about her to her Boss after the Call. I think I got a pretty good deal!!

[riain00]

I just got off the phone with Customer Relations. I got the following:

3 Year Term

-2 Moto KRZR K1's (Free)
-250 Daytime Minutes (Each)
-Free After 6 and Weekend (Each)
-Call Display
-Voice Mail
-125 Test Messages (Each)
-6 Month unlimited calling (Not sure if it's Each or for the new phone only)

Total = $54.60 Tax Included.

She was the nicest Customer Relation Agent - I spoke kind words about her to her Boss after the Call. I think I got a pretty good deal!!

Is that 54.60/mo!? I don't wanna ruin ur day or anything, but if that is the case, I believe you could of gotten something better.

[dooly]

maybe he means total for both phones? In that case its a good deal

[riain00]

maybe he means total for both phones? In that case its a good deal

yeah you're probably right, i overlooked that

[z613]

$54.60 / month for 2 new phones, 2 new plans. It = $27.30 each including SAF, and all other taxes. I think it's a pretty good deal. normally you have to pay $99.99 for each KRZR, not too mention the plans are very decent.

[will23]

Can anyone help me, what is Rogers retention phone #?

[bubble.tea]

Can anyone help me, what is Rogers retention phone #?

welcome to RFD :).

Check post #1. You'll find this is a common philosophy with RFD. If in doubt, check post #1 ;).

[will23]

Thanks

[z613]

Can anyone help me, what is Rogers retention phone #?

1-888-936-7283

[BuildBuyBreed]

My previous Rogers plan of 4 years:

$30
150 weekday mins
Unlimited eve/wknds @ 8P
$10
Voicemail, caller ID/fwd/wait
75 texts

$55.10 total per month

I went to Fido today to get:

$35
250 weekday mins
Unlimited incoming/eve/wknds @ 7P
Unlimited Fido to Fido/Rogers
Per second billing
$16
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

$60.40 total per month

Called Rogers to cancel while still at Fido waiting and they counter-offered with:

$25
250 wkdy mins
Unlimited incoming/eve/wknds @ 6P
Unlimited texts
Voicemail, caller ID/fwd/waiting
Per minute billing

$37 total per month

Fido then counter-offered Rogers's counter-offer with:

$25
1000 wkdy mins
Unlimited incoming
Unlimited Fido to Fido/Rogers
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

Tough choice but I stuck with Rogers.

[kammerz]

What's a good deal for a Voice+Data plan? I've found the following with Rogers:
-$40 - 700 dt minutes, unl eve/we @6, R2R
-$45 - 7MB data per month

I would appreciate some input.

[420]

hey guys,

im gonna need some advice from the great deal getters here.

ive been with fido and my contract is running out in 2 months. i want to get the best deal possible with unlimited evening/weekends, unlimited incoming and voice/call display all for the good price of $25 or something like that. maybe anything else they can offer me with a new phone and the fido dollars that i have.

how do i approach them about it and what is the fido and rogers retention centre numbers?



another question. I have a friend who wants to leave bell and get a great offer from either rogers or fido. does the retention centre apply to new customers too or is it just the loyal ones who have been with them for a while.

any help would be greatly appreciated. we wanna try to get the best deal for us while we are getting into a long term contract

[PHR0898]

My previous Rogers plan of 4 years:

$30
150 weekday mins
Unlimited eve/wknds @ 8P
$10
Voicemail, caller ID/fwd/wait
75 texts

$55.10 total per month

I went to Fido today to get:

$35
250 weekday mins
Unlimited incoming/eve/wknds @ 7P
Unlimited Fido to Fido/Rogers
Per second billing
$16
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

$60.40 total per month

Called Rogers to cancel while still at Fido waiting and they counter-offered with:

$25
250 wkdy mins
Unlimited incoming/eve/wknds @ 6P
Unlimited texts
Voicemail, caller ID/fwd/waiting
Per minute billing

$37 total per month

Fido then counter-offered Rogers's counter-offer with:

$25
1000 wkdy mins
Unlimited incoming
Unlimited Fido to Fido/Rogers
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

Tough choice but I stuck with Rogers.

And I bet each time that they gave you an offer they said that this is their 'final offer' and that they couldn't do any better. Were these rates with or without SAF? and with all taxes etc included.?

[st7860]

http://www.unlockme.co.uk/unlockme.html provides unlocking (no charge) for most nokia phones more than 1 year old.

tmobile is being sued for locking their phones
http://www.wired.com/politics/law/news/2007/10/tmobile
Wireless-carrier T-Mobile USA lost a California Supreme Court bid Wednesday to kill a lawsuit challenging the company's early-termination fees and its practice of locking down phones to work only on T-Mobile's network.
Without comment, the high court's seven justices declined to review two lower-court decisions that allowed the lawsuit. The case could ultimately revamp the relationship between mobile-phone carriers and their customers.
Neither T-Mobile nor lawyers for aggrieved phone customers immediately returned messages to comment. The Supreme Court's refusal to hear the challenge clears the way for a class-action lawsuit seeking a court injunction barring T-Mobile from collecting a termination-of-service fee of about $200. The company usually charges the fee when a contract is terminated early, no matter how close or far away from the contract's expiration date.

[BuildBuyBreed]

And I bet each time that they gave you an offer they said that this is their 'final offer' and that they couldn't do any better. Were these rates with or without SAF? and with all taxes etc included.?

Each time Fido made an offer, Rogers counter-offered, but it was Fido who made the final offer, not Rogers.

It's $25 before taxes, so total after should be around $37 after you include system access, 911, and taxes.

Actually, the Rogers girl told me 2500 texts originally, but then upgraded it to unlimited even after I hung up on Fido's rep.

[rupture]

Each time Fido made an offer, Rogers counter-offered, but it was Fido who made the final offer, not Rogers.

It's $25 before taxes, so total after should be around $37 after you include system access, 911, and taxes.

Actually, the Rogers girl told me 2500 texts originally, but then upgraded it to unlimited even after I hung up on Fido's rep.

You had them both on the line at the same time?

[michelkenny]

You had them both on the line at the same time?

He was at one store and on the phone with the other.

[actionj]

I called customer relations (1-888-936-7283) and this is what they initially offered me.

$25
200 weekday mins
Unlimited eve/wknds @ 6P - 7A
Caller ID/wait but no call fwd (apparently not offered anymore as a package)
2 year plan

I asked the lady ... "are you sure this is the best you can do and she said this is what rogers offers all their customers if they wanted to cancel".

So I called this other number that was supposingly for corporate plans (1-866-363-9712) and they said they only do hardware upgrades ... doh!!!

But the lady forwarded me again to customer relations but at another number (1-877-764-3772) and the lady there was much nicer and understanding ... maybe because we were both in Burnaby, B.C. :lol:

Anyways ... my new plan which i accepted is now:

2 years for $20 / month
250 weekday minutes
Evening & Weekend (6 pm - 8 am)
Caller ID, Call Forwarding, Voicemail
125 Text Messages
Rogers to Rogers
Includes system access fee + 911

I also got the Motorola K1 KRZR Blue for free (waive $35 activation fee)

$20 + 6.95 + 0.50 = $26.95 plus taxes

It meets my needs so no complaints here. :)

p.s. my friend with Fido got this and I like it just a bit

2 or 3 year contract:
$10 plan per month
200 mins anytime
unlimited evening and weekends (7pm-8am)
1000 mins F2F
$5 monthly bill credit if you get value pack (VM + CID for $8)
included SAF and 911
up to $100 off handset + use all your existing Fido dollars towards handset
$10 + $8 -$5 + 6.95 + 0.50 = $20.45 + taxes

[Beradon]

-call forwarding has been removed as a standard feature. It is now a pay per use feature.Call forwarding is a pay per use? What the hell is Rogers thinking?

[HowEver]

Call forwarding is a pay per use? What the hell is Rogers thinking?

You can also pay a small monthly fee for call forwarding.

[nuberific]

This is AWESOME. Looks like my plan is actually better than what I thought I negotiated with the rep! Today my new retentions plan just got activated and I checked online:

250 minutes
Unlimited e/w @ 6pm
Unlimited incoming calls
Unlimited R2R
Caller ID
$5 Credit

$20 Base plan:

$20 - $5 + $6.95 + $0.50 + tax - 15% bundles discount = $21.75 on a 3 year contract (I renewed after 6 months).

This just made my day =).

[JIV]

Hey, i just did a hup/asked for a new phone from retentions and they sent me a w810i and activated it under the wrong number instead of sending me a w580i under the right number. I was just wondering, should i call retentions and have them fix this issue as well as provide some compensation. Also, since they sent the wrong phone under the wrong number, i was wondering if it would be possible to still get the free memory promo on that phone then get the correct phone on the correct number and do the memory promo for that too. So any suggestions would be great.
Thanks
JIV

[rupture]

Hey, i just did a hup/asked for a new phone from retentions and they sent me a w810i and activated it under the wrong number instead of sending me a w580i under the right number. I was just wondering, should i call retentions and have them fix this issue as well as provide some compensation. Also, since they sent the wrong phone under the wrong number, i was wondering if it would be possible to still get the free memory promo on that phone then get the correct phone on the correct number and do the memory promo for that too. So any suggestions would be great.
Thanks
JIV

Don't be greedy :D

and no that isn't possible, you'll screw the person who ends up with that w810.

[hi_me_again]

What do you think?

$20 + SAF + taxes for
250 daytime mins
unlimited evening starting @ 8 p.m
free rogers to rogers (don't know what this is)
CID
100 longdistance mins

[UncleRico.]

That's a decent standard retention plan. If it does what you need, there's no problem at all. If you need a little more, try to work in the $10 comm value pack with a credit or something, otherwise that's ok.

If you've logged heavy overages, feel free to ask for a little more.

[rupture]

What do you think?

$20 + SAF + taxes for
250 daytime mins
unlimited evening starting @ 8 p.m
free rogers to rogers (don't know what this is)
CID
100 longdistance mins

FREE Unlimited mobile to mobile calls between Rogers Wireless subscribers.

[PHR0898]

FREE Unlimited mobile to mobile calls between Rogers Wireless subscribers.

I thought it also included calls from a Rogers cell phone to a Rogers Home phone #.

[kammerz]

What's a good deal for a Voice+Data plan? I've found the following with Rogers:
-$40 - 700 dt minutes, unl eve/we @6, R2R
-$45 - 7MB data per month

I would appreciate some input.

Anyone out there that can provide some input???

[k__dam]

Anyone out there that can provide some input???

Put in another $15 and you get 1gig of data..

[ItemFinder]

Put in another $15 and you get 1gig of data..
The 1GB data plan is $65. Given the previously aforementioned $45 summed with the $15 you mentioned is only $60.

[k__dam]

The 1GB data plan is $65. Given the previously aforementioned $45 summed with the $15 you mentioned is only $60.

my bad :razz:

Then again, was that 7mb a bb plan? If the bb service isnt important then i would go for 1gb

[SEDragon]

Hi, I'm new here and new to getting good deals lol.

So anyways, my Rogers Pay As You Go expired today, and I'm thinking of getting a plan instead cause Pay As You Go was a rip off >_>...

But I will have to pay for it myself, I'm currently a student with a part-time job as my source of income. So I want to get a cheap and decent plan lol.

About my usage: I don't use the phone that much, and I usually call the same few people...

Can anyone help me get a good plan? Lol cause I'm not good at negotiating/talking to those people on the phone >_<.

What I'm hoping for is something around $20, but I'm greedy XD so if possible with Rogers to Rogers/Rogers to Fido, free incoming...and some other stuff that I can't remember now haha. Having those will cost way over $20 right? o.O

Oh, and how about that MY5 thing? How much does adding that on to a regular plan cost?

Sorry about my newb questions, but please help me out, thanks in advance! =)

[nuberific]

I thought it also included calls from a Rogers cell phone to a Rogers Home phone #.

It doesn't. =[

[shiryon]

It doesn't. =[

That's right. For Rogers cell to Rogers Home Phone, you need the Unlimited Network Calling (UNC) feature.

[UncleRico.]

Hi, I'm new here and new to getting good deals lol.
But I will have to pay for it myself, I'm currently a student with a part-time job as my source of income. So I want to get a cheap and decent plan lol.

About my usage: I don't use the phone that much, and I usually call the same few people...

These two things lead me to believe that Pay as you Go is still the right thing to do. Buying a $100 voucher for the year, with the various deals that show up from time to time here (like the extra $40 top up) would net you a decent amount of minutes, assuming you don't need that many (goes for about 20c/min on avg).

Unlimited Incoming and R2R and such will require at minimum a $20/mo plan, and that's only if you've got 'tenure', I suppose, with Rogers (i.e. previously holding a contract with them). On top of it, you have SAF and 911, which they're pretty stingy about now, so that's another $7.45 on top of the plan. So you're locked in and per year its (plus taxes):

$31.29 x 12 = $375.48

Now if you're actually paying out of your own pocket, paying a one time fee of $114 ($100 voucher with tax) for $140 in pay as you go airtime that expires after 365 days, not 90 days, is still a good deal. So you're saving about $260 on the year, without a contract and no SAF issues. Say you're still cutting into minutes, just plop on another $100 voucher, and you're still $160 under.

This is assuming you're not a heavy user of the phone. And say you've decided that pay as you go is still a 'ripoff', you're not under a contract and can bail whenever you need to. I'm fairly sure they'll credit the rest of your amount to a new contract if need be.

Retentions has not a lot of pull for new activations, as they're there for existing customers who are unhappy. The very best plans go to those who log heavy minutes and overages, and have been with Rogers for a while. It's a little bit of a 'thank you for being our customer' and a little 'thank you for spending so much with us, please continue'. Pay as you Go tenure is nothing to them. You can try to get a new plan, but if you actually aren't using that many minutes, you'd probably be saving money with Pay as you Go in the long run.

Just my $0.02CAD (which is like $0.022USD)

[Aznsilvrboy]

I went over by 228 text messages from sept - mid october, and it's costing me around $34 extra. Right now I have 125 outgoing text messages and it's not nearly enough. I want to get around 500 text messages/month, but I dont want to pay more than what i'm already paying for the plan. So how would i go about asking retention reps to do this for me?

[total90]

I have two questions:
1) What exactly does a Rogers Wireless Corporate 200 include?
2) Is this corporate plan any good or is a retention plan better?

[nwalbert]

is there anyway to get a free phone through retention? I have a blackberry but would really like a Treo.

I have been on contract for over 7 years and often have long distance, etc on my bill.

[dealsoutlook]

i tried calling up the retentions department but i am on corporate plan so what can i do? I just want a free pearl...my plan is fine ($25/month)

My contract is over, i threatened to cancel my phone but they said no luck..any help for corporate customers??

[nuberific]

Unlimited Incoming and R2R and such will require at minimum a $20/mo plan, and that's only if you've got 'tenure', I suppose, with Rogers (i.e. previously holding a contract with them).

Not completely true. I have both unlimited incoming and R2R on my $15 plan. I do have tenure though.

[SEDragon]

Thanks for replying to my question UncleRico.

Well, what you said makes sense, but if I'm gonna stick with Pay as You Go I might as well switch over to Fido, cause they bill by the second. While for Rogers it's $0.40/minute...

So, I don't really know...lol. I'm open to more suggestions =).

Btw, are there any decent plans under $20? XD

[k__dam]

I went over by 228 text messages from sept - mid october, and it's costing me around $34 extra. Right now I have 125 outgoing text messages and it's not nearly enough. I want to get around 500 text messages/month, but I dont want to pay more than what i'm already paying for the plan. So how would i go about asking retention reps to do this for me?

My gf has the $10 2500 txt option and I called in for her and threatened to cancel because telus is offering a My Fave 8 (i think its 8) w/ unlimited txt and long distance. Rogers counter offered with $5 credit towards her $10 txt plan, and another $5 credit for the 1000 Canadian LD.

Basically she has free text because i ckecked her bill and its labeled as a monthly credit. I called rogers rep and they told me if i ended up cancelling the 1000LD the $10 credit would stay.

I hung up, and called back for myself and gave the same story (i wana cancel because telus is offering..)but all they would give me is $5 credit towards 1000 LD. So it doesnt work all the time, i guess its just luck :razz:

[UncleRico.]

Thanks for replying to my question UncleRico.

Well, what you said makes sense, but if I'm gonna stick with Pay as You Go I might as well switch over to Fido, cause they bill by the second. While for Rogers it's $0.40/minute...

So, I don't really know...lol. I'm open to more suggestions =).

Btw, are there any decent plans under $20? XD
You'll be hard pressed to find a good plan for under $20 on a new activation. If you have someone else in your family on a rogers plan, you can piggyback onto their account, and they might give you a deal for a new plan, since they'll have multiple plans, which means more revenue for them.

However, with the $100 voucher from rogers, you SHOULD be able to get the 25c/min for the first 5 minutes of the day and 15c/min the rest of the day (allday plan? i think). The anytime 40c/min is ridiculous and they just raised that price, but the allday plan is still the same. And much better. :razz: Oh and fyi, I think bill by the second is only for Fido plans, not their pay as you go. Also, Fido charges for INCOMING texts, which is just ridiculous.

Also, nuberific, for that $15 plan with unlimited incoming and R2R, how long have you been with Rogers or what kind of overages have you had on your bill before. And if you didn't have overages, what kind of voodoo did you pull on the reps to cut down your bill like that? :?:

[k__dam]

Also, nuberific, for that $15 plan with unlimited incoming and R2R, how long have you been with Rogers or what kind of overages have you had on your bill before. And if you didn't have overages, what kind of voodoo did you pull on the reps to cut down your bill like that? :?:

yah if it was just voodoo i would like to know how since i still need vm :(

[help_questions]

i tried calling up the retentions department but i am on corporate plan so what can i do? I just want a free pearl...my plan is fine ($25/month)

My contract is over, i threatened to cancel my phone but they said no luck..any help for corporate customers??

try hardware upgrade program and be clear that you are happy with your plan, but you are interested in a new phone. They may offer you a free pearl, or a discounted pearl and have you renew your contract. Just ensure you be clear in that you don't want your plan changed in anyway. Maybe record the call for your records. Try with a regular CSR first and see what they can do....if they offer you a discounted pearl, then maybe you can take that offer to retention to try for a further discount.

[kammerz]

my bad :razz:

Then again, was that 7mb a bb plan? If the bb service isnt important then i would go for 1gb

Thanks for the reply...I am interested in a BB plan and I think 7MB is enough...it's too bad that Canadian providers charge so much! I currently have a AT&T plan from the US but it's only voice. I don't want to give up the plan because I have a North America package on it so I don't pay any LD anywhere in North America...but if I want to add data to it, then I lose the plan and have to start a new one...which is why I'm considering getting Rogers because I live in the GTA full time now and have thought about getting a local cell phone number. There's a Verizon Wireless America Plan with Canada which seems to be an option. Anyone else out there on a US plan in Canada?

[dealsoutlook]

try hardware upgrade program and be clear that you are happy with your plan, but you are interested in a new phone. They may offer you a free pearl, or a discounted pearl and have you renew your contract. Just ensure you be clear in that you don't want your plan changed in anyway. Maybe record the call for your records. Try with a regular CSR first and see what they can do....if they offer you a discounted pearl, then maybe you can take that offer to retention to try for a further discount.

so is the hardware program still through retentions dept?? i tried telling them that i am getting a free blackberry pearl through bell...but the lady is like bell doesnt offer pearl..:lol: so i gotta change up my story from tmrw since bell does not offer it.

[SEDragon]

However, with the $100 voucher from rogers, you SHOULD be able to get the 25c/min for the first 5 minutes of the day and 15c/min the rest of the day (allday plan? i think). The anytime 40c/min is ridiculous and they just raised that price, but the allday plan is still the same. And much better. :razz: Oh and fyi, I think bill by the second is only for Fido plans, not their pay as you go. Also, Fido charges for INCOMING texts, which is just ridiculous.

Yeah, I just checked, seems like the bill by the second isn't for Fido's Pay As You Go...

Oh, well I don't really like Fido anyways XD heard lots of complaints about spam voicemail and texts, and some 1-800 #s calling you 24/7...lol

Wow, I never really looked into Pay As You Go plans so I didn't even know there was several different plans -_-. For the All day plan, it requires a minimum top up of $20/month though, so how will that $100 voucher thing work? lol

It seems to be a good choice, but I'm still unsure... Would like to hear more suggestions from all the pro's here first =).

[help_questions]

so is the hardware program still through retentions dept?? i tried telling them that i am getting a free blackberry pearl through bell...but the lady is like bell doesnt offer pearl..:lol: so i gotta change up my story from tmrw since bell does not offer it.

hardware upgrade is through regular wireless customer service.....should be the same for corporate. upgrading a phone shouldn't require retentions, but a free phone should be possible with a contract renewal.

just be aware that they may try to switch your plan to "a current price plan"....and all current price plans do not have exact pricing/per second billing.

[slick1234]

I am currently on a Rogers 700minute plan for $70 a month. I have been a Rogers customer since it was Cantel. I am looking to get a BB Curve. What will they do for me? Thanks.

[preshans]

I am currently on a Rogers 700minute plan for $70 a month. I have been a Rogers customer since it was Cantel. I am looking to get a BB Curve. What will they do for me? Thanks.

wow...dude u gettin ripped off..there's a plan with 350 +350 for 45 dollars i believe. in in regards of getting the pearl...since u've been with them since it was cantel....u can prlly get it for 5o bucks n the admin fee waived ....heck...i can even see you getting it for free n the admin fee waivered.n since u have a plan thats not "customer relationified" it's highly possible

[jerryybf]

Just off the phone with Rogers. No good news.

I 've been with Rogers for 13 month now. I am pretty satisfied with my plan but I just wanna get a new cell phone.

I called retention plan first, a laby answered my phone. I described my situation now and I said Telus is giving out Samsung M620 and a bluetooth headset for free with new three yr contract (which is the truth, see FS's latest flyer), they worth over $400, but I got only a moto v360 when I signed the contract with Rogers, not to mention this crappy moto is almost dead. I said I want hardware upgrade or I may jump out of my contract. The lady only offered me se w810 for $100 but will not waive the activation fee. That is not a deal! I saw someone got a BB pearl for $99. It seems she won't give me any more benefit, I said thank you and hang up the phone.

after a while, I called CSR to see what they can do. This time is even worse. I said the same story to him, but he only offered me k790 for $279 or pearl for $459. Man, ARE YOU KIDDING ME?

anyway, not good negotiation with Rogers so far. I wonder if it is because I have stayed too short with Rogers, or I shouldn't bring Telus to threaten them? Any advice?

BTW, I think Telus's promotion seems really attractive. M620, guys!

http://www.futureshop.ca/catalog/class.asp?logon=&langid=EN&catid=23896

http://www.hi-id.com/atcl/0701/SPH-M620_Samsung.jpg

[nuberific]

Also, nuberific, for that $15 plan with unlimited incoming and R2R, how long have you been with Rogers or what kind of overages have you had on your bill before. And if you didn't have overages, what kind of voodoo did you pull on the reps to cut down your bill like that?

Been with them for about 5-6 years for wireless and 3 other more recent wireless plans under my account. I also use their cable tv and only have very tiny overages (<$5 occasionally). I originally had this plan:

Original - Rogers
250 daytime
Unlim e/w @ 8pm
Caller ID
20 + fees - rogers bundles

I spoke to a fido rep and they gave me this offer (and I made sure they took the rogers bundles discount into considering with pricing :) )

Offer - Fido
150 daytime per sec billing
Unlim e/w @ 7pm
Unlim incoming
Caller ID
$15 + fees = ~$1 less than my original Rogers plan

So I stabbed Fido in the back and went back to Rogers retention with their offer and they gave me:

Counter Offer - Rogers
250 daytime
Unlim e/w @ 6pm
Unlim incoming
Unlim R2R
Caller ID
$15 + fees - rogers bundles


But it must have been my irresistibly sexy voice that melted the rep like a GI Joe in a microwave. ;)

[mech9t5]

i just got another line with a retention plan...

all my previous plans started with a base plan of $25 for EW@6 and 250mins

this new line has a base plan of $20 with 250mins with EW@8. the rep added EW@6 as a $5 option bringing it to $25. this new plan also doesn't include call forward, not sure what else is missing.

does anyone know?

[hi_me_again]

Finally, I got this:

$20 + SAF + taxes for
250 daytime mins
unlimited evening starting @ 8 p.m
free rogers to rogers
CID
100 long distance mins
5MB mobile internet ($5 worth)

and paid $100 for HTC S621 phone

[rupture]

i just got another line with a retention plan...

all my previous plans started with a base plan of $25 for EW@6 and 250mins

this new line has a base plan of $20 with 250mins with EW@8. the rep added EW@6 as a $5 option bringing it to $25. this new plan also doesn't include call forward, not sure what else is missing.

does anyone know?

None of the new plans include call forwarding, its now a pay-per-use service. Alternatively you can purchase a bulk sum of minutes for a few dollars extra a month.

[Kaitlyn]

None of the new plans include call forwarding, its now a pay-per-use service. Alternatively you can purchase a bulk sum of minutes for a few dollars extra a month.

Since when did they start TAKING AWAY features? They're going the wrong way... ugh

[myapple]

Since when did they start TAKING AWAY features? They're going the wrong way... ugh
I think they started earlier this month.

[mech9t5]

None of the new plans include call forwarding, its now a pay-per-use service. Alternatively you can purchase a bulk sum of minutes for a few dollars extra a month.

If the only difference is call forwarding, I don't really care. I never use it. Does it have call waiting? I use that...

[2fast]

Just spoke with Rogers - I didn't have the patience to read the whole thread but I had this:

250 weekday
ultd evenings/weekends start at 6pm
voice/call/75 txt (old value pack)
motorola v635 for free (at the time)
$20

And I got myself this:

350 weekday
ultd evenings/weekends at 6pm
ultd incoming calls
rogers to rogers
voice/call/125 txt
moto krzr red for free
$25

Good luck!

[jerryybf]

good job, man.

Do you mind tell me how long have you been with rogers? how many month left on your original plan?

Did you tell them you will jump out of your contract if they refuse your request? Thanks!

I talked with them but get nothing. I have been with Rogers for a year..



Just spoke with Rogers - I didn't have the patience to read the whole thread but I had this:

250 weekday
ultd evenings/weekends start at 6pm
voice/call/75 txt (old value pack)
motorola v635 for free (at the time)
$20

And I got myself this:

350 weekday
ultd evenings/weekends at 6pm
ultd incoming calls
rogers to rogers
voice/call/125 txt
moto krzr red for free
$25

Good luck!

[2fast]

good job, man.

Do you mind tell me how long have you been with rogers? how many month left on your original plan?

Did you tell them you will jump out of your contract if they refuse your request? Thanks!

I talked with them but get nothing. I have been with Rogers for a year..

About 3-4 years, not really sure. I didn't even ask how many months were left on my original plan...I often just renew for 3 years because Rogers is valid here in BC and in Ontario where I'm from.

I told them Telus was offering this (so not true, but just put together a list of options you want) and they said okay I'll try to match it. They will give you some offer, then you counter with 'how about giving me that instead of this'. They might give you some BS about only being able to apply $xx amount of credit - for me it was $15, then I got her to apply about $25. Just be nice and persistent, and willing to compromise.

When in doubt, at least get them to toss in a good phone for free or at least quite cheap.

[jerryybf]

Thanks, man! It really helps! I will try again later.

About 3-4 years, not really sure. I didn't even ask how many months were left on my original plan...I often just renew for 3 years because Rogers is valid here in BC and in Ontario where I'm from.

I told them Telus was offering this (so not true, but just put together a list of options you want) and they said okay I'll try to match it. They will give you some offer, then you counter with 'how about giving me that instead of this'. They might give you some BS about only being able to apply $xx amount of credit - for me it was $15, then I got her to apply about $25. Just be nice and persistent, and willing to compromise.

When in doubt, at least get them to toss in a good phone for free or at least quite cheap.

[jerryybf]

WOW, I got a w810 for $29, no adminstration fee, no need to renew my plan!

This is my third call to Rogers in two days. The lady answered my phone this time is so nice. I told her my phone is dead and Telus offering M620 for free with new three year contract. Then the lady said, ok, what cell phone do you like? I listed pearl, 810, 580, BB curve, k790. she said, 790/pearl $150, 810 $29, 580/curve OOS. I for sure take the 810. She said it wil be shipped to you in 3-5 days and bla bla bla... but she didn't say anything about renew my plan. WOW!

My original plan signed in Sep, 2006. 250min dt, unlimit evening/weekend, evening start at 6pm, R2R, CID, $20.

So happy with Rogers now. Can't wait to see my new w810!:cheesygri

[aznxtambOy]

WOW, I got a w810 for $29, no adminstration fee, no need to renew my plan!

This is my third call to Rogers in two days. The lady answered my phone this time is so nice. I told her my phone is dead and Telus offering M620 for free with new three year contract. Then the lady said, ok, what cell phone do you like? I listed pearl, 810, 580, BB curve, k790. she said, 790/pearl $150, 810 $29, 580/curve OOS. I for sure take the 810. She said it wil be shipped to you in 3-5 days and bla bla bla... but she didn't say anything about renew my plan. WOW!

My original plan signed in Sep, 2006. 250min dt, unlimit evening/weekend, evening start at 6pm, R2R, CID, $20.

So happy with Rogers now. Can't wait to see my new w810!:cheesygri

I won't be surprized if they signed you up on a contract. Happened to me before!
The way I found out was when I called to cancel, they told me when I got the new phone it was a 2 year contract :mad:

[myapple]

Pretty sure rogers won't just give away a $300 phone with no committment whatsoever. Wouldn't be surprised if jerrybf's got a new 2 or 3yr contract.

[rupture]

If the only difference is call forwarding, I don't really care. I never use it. Does it have call waiting? I use that...

Of course it has call waiting! Anyone and everyone's uncle has call waiting :D

[UncleRico.]

Pretty sure rogers won't just give away a $300 phone with no committment whatsoever. Wouldn't be surprised if jerrybf's got a new 2 or 3yr contract.
Maybe they're just counting towards a HUP? Or they're super nice?

[dealsoutlook]

just called rogers up again and it sucks for customers with corporate account since we get transferred to another # and they dont have any good deals :mad: I am ok with my plan but i need a hardware upgrade and all they have is price listed online + $50 - $100 so u basically get $50 off...i think i will just call up bell /telus and see what they offer since my contract has expired and i really need a nice phone

[jerryybf]

Pretty sure rogers won't just give away a $300 phone with no committment whatsoever. Wouldn't be surprised if jerrybf's got a new 2 or 3yr contract.

I am curious too. But since my original plan still has 2 yr left, it won;t be a big problem for me if they put me on a new 3 yr contract...

[nuberific]

I am curious too. But since my original plan still has 2 yr left, it won;t be a big problem for me if they put me on a new 3 yr contract...

Not really. I renewed a 3 year contract for another 3 years after 6 months of usage. The contract will expire 2010.

[Loii]

Corp Plan Orginal
18$ + $5(after 6) + 6.95 + .50 + tax = 34.71

Corp Plan
$18 + $5 + $6.95 + $.50 + $3 - $5 + Tax = 32.43
Got a credit of 5$ every month on all 3 lines

200mins(bill by the second after first min)
Unlimited Weekends/Evenings after 6
Call Display
Voice mail
30 text

Was able to put this on 3 accounts under 1 name -)
pretty sweet! but not as great as other $20 plans.

[ctl80]

Hi! I just heard from friends of a hot deal for those in Manitoba and Saskatchewan for a limited time only, they referred me to "rfd" and "hofo:"


$10 a month
250 weekday mins
Unlimited Evenings and Weekends at 6 pm

$40
1000 weekday mins
Unlimited Evenings and weekend at 6pm

Then there are add ons like
$10 My5
$15 My5 Canada wide

http://www.howardforums.com/showthread.php?t=1259825



Wow for $10 + SAF + 911 = $17.45 + Tax without any add ons like caller id or voicemail or text messages included yet :razz:！ I doubt Rogers in BC will offer this :evil: 。


Has anyone in MB/SK signed up or switched to this promotion? I heard it includes unlimited rogers network calling or R2R?

Also my son just got a new 3 year plan last month (My 5+5 Canada Wide Student Plan in MB), can he switch again to this promotional plan?


Thanks for any help or additional info! :cheesygri

[Aznsilvrboy]

I got transferred to a new department which handles customers who is on consolidated billing (bundle discount) and the agent there couldn't offer me much. He said he could give me R2R for free, and upgrade my current voicemail to enhanced voicemail (i dont care about this), but I'd lose my 125 text.

I asked if I can switch the R2R for more text and he said it's not possible since he cant put that many credits on my account (what the hell? then how can he credit me for R2R). Right now I have $20 worth of credits on my account, and he said under the new system, he can't put more than $18...

I'm thinking of making my rogers bills separate again so I can talk to the regular retentions...

[hifimi]

Hi! I just heard from friends of a hot deal for those in Manitoba and Saskatchewan for a limited time only, they referred me to "rfd" and "hofo:"

Wow for $10 + SAF + 911 = $17.45 + Tax without any add ons like caller id or voicemail or text messages included yet :razz:！ I doubt Rogers in BC will offer this :evil: 。


Has anyone in MB/SK signed up or switched to this promotion? I heard it includes unlimited rogers network calling or R2R?

Also my son just got a new 3 year plan last month (My 5+5 Canada Wide Student Plan in MB), can he switch again to this promotional plan?


Thanks for any help or additional info! :cheesygri

I heard about the same thing last nite. i dont know anyone who has tried it. i also heard that this is some kind of a secret deal and is not advertised.

[bigeye43]

Yup, I just got offered this too.
$10 bucks plus the saf plus 911.
250 Daytime
Unlimited E/W after 6pm
Waive the 35 activation fee
free Nokia 6085 phone
She called me in Alberta, and my Dad in Alberta.
After Dad refused CID and other extras, she then said, "oh, your in Alberta, sorry this is only for Sask and Manitoba. If any of you want it, I suggest calling and hounding them for it. It is a great talk only plan, that really can't be beat.
Her Name is Stephanie Campos, and her number is 1-866-544-4154.
Tell her you have a friend that got it in alberta, or wherever, and demand you get it.
Hope this Helps!!

Also, offered Unlimited Talk/text/picturemsg for the first 3 months

[st7860]

Yup, I just got offered this too.
$10 bucks plus the saf plus 911.
250 Daytime
Unlimited E/W after 6pm
Waive the 35 activation fee
free Nokia 6085 phone
She called me in Alberta, and my Dad in Alberta.
After Dad refused CID and other extras, she then said, "oh, your in Alberta, sorry this is only for Sask and Manitoba. If any of you want it, I suggest calling and hounding them for it. It is a great talk only plan, that really can't be beat.
Her Name is Stephanie Campos, and her number is 1-866-544-4154.
Tell her you have a friend that got it in alberta, or wherever, and demand you get it.
Hope this Helps!!

Also, offered Unlimited Talk/text/picturemsg for the first 3 months

so you're basically paying about $19/mo after tax now?

[bigeye43]

Actually, This is what I got back in July, and I am very happy with it, so no reason to upgrade.

http://www.redflagdeals.com/forums/showpost.php?p=5331737&postcount=9816

Also, after I noticed that the call forwarding was taken off, I phoned and bitched, so the put the call forwarding package on for 3 bucks, and an extra credit for another 5 bucks off. So I pay 19 bucks plus 6.95 SAF and .50 for 911, plus 6$ tax, total is $28.04

[chr0nz]

My previous Rogers plan of 4 years:

$30
150 weekday mins
Unlimited eve/wknds @ 8P
$10
Voicemail, caller ID/fwd/wait
75 texts

$55.10 total per month

I went to Fido today to get:

$35
250 weekday mins
Unlimited incoming/eve/wknds @ 7P
Unlimited Fido to Fido/Rogers
Per second billing
$16
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

$60.40 total per month

Called Rogers to cancel while still at Fido waiting and they counter-offered with:

$25
250 wkdy mins
Unlimited incoming/eve/wknds @ 6P
Unlimited texts
Voicemail, caller ID/fwd/waiting
Per minute billing

$37 total per month

Fido then counter-offered Rogers's counter-offer with:

$25
1000 wkdy mins
Unlimited incoming
Unlimited Fido to Fido/Rogers
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

Tough choice but I stuck with Rogers.

Pretty good so I have this

My Current Price Plan
150/Unlimited Eve/Weekend Plan - $27.00

* 100 Minute Bonus
* 150 Wkdy/Unltd Early Eve/Wkend


Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* Unlimited Network Calling
* 125 Sent/Unlim Received Text


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)

* Early Eve/Wknd Plan Cr
* 33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


* $10 Communicate Value Pack

Which adds up to 20+7.95+.50+10=$43.45 with taxes in Winnipeg, is there a way I can get it any cheaper like the communication plan or the addons for free? How would approach them and in the end get a cheaper plan with the same addional packages I have right now or even more?

Plus, how would you get a phone too? What would you say? Right now I have the ugly Motorola v551 phone, which sucks

[chr0nz]

Thanks Everyone, my wife finally called, and by the fourth rep she was given:
250 min/month
CID, Voice Mail, Call Forward, CallConf
125 out txt messages
unlimited eve/weekend @ 6PM
unlimited incoming calls and text
100 min LD

upgrade phone to BB Pearl for $99, no upgrade or renewal fees.
3 year contract

$20 plus SAF, 911, tax

Alot better then the 200 anytime min, CD,VM and unlimited weekends she had.

so how exactly did you get all that just for 20 plus saf, 911 and tax?

[Via Rail Canada]

How is this for a deal? :-)

In August, I contacted Customer Relations and was given a great plan due to various issues and mis-information that was given to me when I purchased a BB 8100. Not wanting to push my luck too far but still looking for something a bit better, I contacted them again today and just politely asked if anything else could be done... I mean, I just spent over $550 on phones in the past 2 months and got billed $2800 last month due to a computer code not recognizing the data plan I'm on...

(I still haven't mentioned it to Customer Relations yet, but the GPS setting on the TyTN they sold me has been disabled and blocked... something to do with Rogers version of WM5... It's the second phone they sell me under the promise of GPS in remote locations but yet fails to perform...

I'm looking forward to seeing how they are going to make up for this error on their part, but that's another story for another day... I'll post back with the results.)

Going back to todays convo, here is what I got:

-300 anytime min
-Unlimited nights+weekends starting at 5pm
-1000 Canadian LD Anytime min
-Unlimited network calling (Rogers to Rogers-Fido-Rogers home phone)
-Vm
-Cd
-Cf
-3 way
-Detailed billing
-Unlimited text messaging out

Total with SAF and 911: $25.45 plus taxes.

I don't know what to say...

A note has been placed in my file and my spouse will obtain the exact same plan when I hook her up with the Blackberry I hardly used.

I'm pretty content lets just say... and as I said earlier, I still haven't brought up the GPS issue yet...

I wonder how that will turn out...

C

[doobievibes]

...but the GPS setting on the TyTN they sold me has been disabled and blocked...
What GPS? I don't think the TYTN has GPS.

[Via Rail Canada]

True, however I have an external bluetooth receiver that can be paired up to it... and it should be able to run simple applications such as google maps with no hassle... but this is not the case.

Under settings, a GPS icon should be displayed... only the Rogers TyTN doesn't have it for some reason...

Frustrating....

C

[doobievibes]

True, however I have an external bluetooth receiver that can be paired up to it... and it should be able to run simple applications such as google maps with no hassle... but this is not the case.

Under settings, a GPS icon should be displayed... only the Rogers TyTN doesn't have it for some reason...

Frustrating....

C
I've got a Tytn from Rogers too. I didn't know there is supposed to be a GPS Icon! I don't think you need it. I've got a Holux M1000 working with mine. I've got Google Maps and iGuidance to work. You've just got to set the COM ports manually in each of the applications.

[Via Rail Canada]

Good, glad you got your Holux to work on the TyTN! I own a QSTARZ Q818 which worked well with Google+BB Maps on the BB 8100.

My TyTN recognises the BT device, and I have manually set the COM ports but still no love... Google Maps times out and I get a message saying to check my settings, GPS receiver appears to not be responding."

My first reaction was to contact Rogers Tech support... a few times. Absolutely no help there as they don't provide support for 3rd party applications and have limited knowledge of the products they sell. They recommended contacting Google and QSTARZ and actually told me I might have success upgrading to WM6 and to contact HTC. I mentioned "won't that void my warranty with Rogers?"

"Oh no, not at all... your warranty is with HTC, not us..."

HTC on the other hand told me NOT to upgrade as I might brick my phone and I need to wait for a Rogers approved WM6 so as not to void said warranty... the rep I spoke with confirmed that Rogers uses a modified version of WM5 and blocked many applications-settings it came with.

A quick Google search found many other users in the same boat as well as a simple solution: acquire a registry editor (which voids my warranty with Rogers) and delete a specific line under settings/GPS and perform a soft reset.

(Don't recall which line but I can find it in my history.)

To my surprise, settings/system now shows a GPS icon and allows me to set the COM ports under GPS settings.

You know the best part? GPS now finally works!

ALL the GPS programs that previously never worked now run
like a charm...

But I still have a bone to pick with Rogers...

-I had to void my warranty to achieve what was promised to me when they sold me this phone...

-Why didn't anyone there know they don't use a full WM5 version...

-Why give me the run-around... "it might be this... might be that" I don't have time to spend hours on the phone with them every other day trying to find a solution...

-If I was a customer with limited computer knowledge, I never would have found a solution... (?possibly told I need to purchase a 3rd device in 3 months?)

What do you's think? I'm positive I have a valid case for retentions again and what would you's be asking for in terms of compensation...

C

[HowEver]

Obviously you won't be happy until Rogers also pays for your mortgage/rent. Since that isn't going to happen (although given the deal you got, let's not rule it out entirely), perhaps you should just cancel all your Rogers services and go live on a mountain, dispensing advice to others on how they shouldn't look a gift horse in the wrong end.



How is this for a deal? :-)

In August, I contacted Customer Relations and was given a great plan due to various issues and mis-information that was given to me when I purchased a BB 8100. Not wanting to push my luck too far but still looking for something a bit better, I contacted them again today and just politely asked if anything else could be done... I mean, I just spent over $550 on phones in the past 2 months and got billed $2800 last month due to a computer code not recognizing the data plan I'm on...

(I still haven't mentioned it to Customer Relations yet, but the GPS setting on the TyTN they sold me has been disabled and blocked... something to do with Rogers version of WM5... It's the second phone they sell me under the promise of GPS in remote locations but yet fails to perform...

I'm looking forward to seeing how they are going to make up for this error on their part, but that's another story for another day... I'll post back with the results.)

Going back to todays convo, here is what I got:

-300 anytime min
-Unlimited nights+weekends starting at 5pm
-1000 Canadian LD Anytime min
-Unlimited network calling (Rogers to Rogers-Fido-Rogers home phone)
-Vm
-Cd
-Cf
-3 way
-Detailed billing
-Unlimited text messaging out

Total with SAF and 911: $25.45 plus taxes.

I don't know what to say...

A note has been placed in my file and my spouse will obtain the exact same plan when I hook her up with the Blackberry I hardly used.

I'm pretty content lets just say... and as I said earlier, I still haven't brought up the GPS issue yet...

I wonder how that will turn out...

C

[allenjilin]

I got a retention plan two years ago and the contract is about to expire. Can I get a better retention plan if I sign another contract with them or it's impossible to get a new one when I already have a retention plan? :?: thanks

[southnam]

I'm with Bell now so what is the best deal that I can get if I switch to rogers. I already have a phone so I don't want a phone for them but just want a good contract.

[dmpP]

if anyone is looking for a BT GPS - I'm selling one
http://www.redflagdeals.com/forums/showthread.php?p=5793777

[dmpP]

I'm with Bell now so what is the best deal that I can get if I switch to rogers. I already have a phone so I don't want a phone for them but just want a good contract.

if you're happy with your service - stick with bell - that's what I did. Call them up, and tell them that Rogers offered you X/Y/Z.... and you want to see what they can offer you.

[delhite]

if you're happy with your service - stick with bell - that's what I did. Call them up, and tell them that Rogers offered you X/Y/Z.... and you want to see what they can offer you.

im afraid i tried that and bell cant match what rogers gives..wht sorta plan are u on with bell.?

[isom3tric]

Today, I called for the first time and got this

$25 + SAF + 911
250 weekday minutes
Unlimited Evenings/Weekends starting at 6pm
CID, no VM :(
Rogers to Rogers

This is an awesome deal compared to my family plan, like REALLY awesome but I'm pretty sure I can get something better cause you guys have, BTW I got a girl CSR and she was very nice. I told her to put it on my profile and I'll call on my renewal date (Every 5th of the month) to change it.

Now when I call on the renewal date, can I still haggle the CSR for a better deal? lol
I'll be fine if there was texting and voicemail added to that price.

EDIT: How does everyone know how much credit they get?

[dmpP]

im afraid i tried that and bell cant match what rogers gives..wht sorta plan are u on with bell.?

I'm on a corporate account.

This is what I get
for $20
250 minutes (billed by the SECOND)
call display
call id
call waiting
conference calling (3-way calling)
unlimited incoming text messages
message centre voicemail (25 messages - this is not the 'express' version)
unlimited weekends/weeknights 8pm-7am
detailed billing
50 LD Canada minutes

discounts on the e911/SAF
911 is $0.25
SAF is $4.50

additions that I've added
$5 - extend evenings/weekends to 6pm - 8am
$25 - 4MB data (I have a PDA phone) If you get the 8MB or 30MB options they are discounted.
$3.75 - 100 outgoing text messages

local calls beyond the 250min is $0.20/min
LD in Canada is $0.10/min
LD to US is $0.20/min

All in all, my bill (incl. taxes, and I never go over my data - i use about 2.5-3MB/mo) is under $60/mo.

I got my wife the same plan, but without the text messaging or data because she doesn't have a PDA phone - her bill is about $33 after taxes and everything.

Keep in mind that this is PER SECOND BILLING - so the 250 minutes is a real 250 minutes! Everyone I spoke with at Rogers said that they couldn't give per second billing.

[chr0nz]

so basically how would you start when you call in?

[Rx-87]

Today, I called for the first time and got this

$25 + SAF + 911
250 weekday minutes
Unlimited Evenings/Weekends starting at 6pm
CID, no VM :(
Rogers to Rogers

This is an awesome deal compared to my family plan, like REALLY awesome but I'm pretty sure I can get something better cause you guys have, BTW I got a girl CSR and she was very nice. I told her to put it on my profile and I'll call on my renewal date (Every 5th of the month) to change it.

Now when I call on the renewal date, can I still haggle the CSR for a better deal? lol
I'll be fine if there was texting and voicemail added to that price.

EDIT: How does everyone know how much credit they get?

Heyy.. thats the plan i've got and man do I regret not having free texts ...

but my contract is ending in march so thats okay i guess..

[Via Rail Canada]

Obviously you won't be happy until Rogers also pays for your mortgage/rent. Since that isn't going to happen (although given the deal you got, let's not rule it out entirely), perhaps you should just cancel all your Rogers services and go live on a mountain, dispensing advice to others on how they shouldn't look a gift horse in the wrong end.

LOL! ;-)

*From high in the mountains, reflects upon and appreciates the latest offering from Customer Relations*

-No system access fee nor 911
-No contract
-No early cancellation fee

-My5

-Free unlimited incoming
-Free nights and weekends starting at 3pm
-Free unlimited ring tones
-Free caller ID
-Free unlimited Network Calling
-Free group calling
-Billing by the second
-1000 Canadian LD minutes
-Free detailed billing
-My5 plan credit

-5 "tin cans" with no activation fee
-2000 "yards of string" + a bonus 500 more

Total cost: $0.00 plus taxes for the duration of my residency...

It's the new and very secretive "No Hassle Us" plan...

C

[Via Rail Canada]

btw... :-)

"Obviously" a client who was promised certain features and the provider failed to deliver due to "operating limitations" is entitled to some sort of compensation...

Tech support has a few notes on
my file and Customer Relations honoured those issues...

Final outcome?

Same amazing plan as posted earlier (A FEW THREADS UP) along with a FREE, NO COST hardware upgrade of my choosing in the future....

Ticket # 2****9*

rep was An****
# *****2

Looks like a free TOUCH or TyTN 2 when made available.

My circumstances just prove a point... Rogers takes care of their long term clients, and will remedy issues that arise to keep them happy and loyal...

(would be thrilled if they offered to pay my mortgage but lets be realistic here... any company that messes up twice in a row would certainly do what they can to make it up... )

C

*Still a firm believer that Rogers is the best provider bar none, despite their imperfections... hence why I've been with them for years... not some newbie looking for a quick cell phone fix...*

Know what I mean?

C

[poorwingman]

so basically how would you start when you call in?

i called 611 and asked to cancel my contract.

me: "how many months do i have left on my contract?"

csr: "3 months. do you mind if i ask why you're asking?"

me: "oh, i'm thinking about switching to telus because they have unlimited web browsing. these sites include all the sites that i would use like espn, tsn, cbc news, gMail, google maps." <-- i would say this in passing even if she didn't ask why i wanted to know how many months i have left on my contract. additionally, even if you have many months left, you may be able to leverage the fact that your cancellation fee may only be $200 by asking how much it will cost to to cancel. i'm sure that they would like to keep you as a customer. if the CSR calls your bluff, just pretend that you were calling to inquire what your options were and don't cancel your phone. i think with this method, you're not acting like a jerk and you could probably call every once in a while to get an updated response to see how competitive they will be. for a complete listing of web sites with unlimited rowsing on telus for $5/month, visit http://www.telusmobility.com/on/wweb/wirelesswebsites.shtml)

then the CSR looked into what she could do for me. she couldn't offer me unlimited data. but she was able to offer me the communicate $20 pack for $5 - probably because I already had CID and VMAIL in my corp plan. and i got a bb 8100 for $200 - $50 rebate + $35 activation. all in all i was pretty happy. i know other ppl have gotten better deals but this only took me 20 min.

Contract Renewal vs. Taking new plan
I called back later to see if they could match the telus EPP plan and a diff CSR said that they could not match it. I realize YMMV, BUT he also mentioned that the cancellation fee is capped at $400 on new contracts as opposed to $200 on old contracts so that I was better off renewing my old contract (which I had done). So it seems like if ppl have decent plans to start with, that they should try to get credits and discounted features instead of changing their package.

can anyone else verify that the new cancellation fee cap is $400?

[dariussquared]

has anyone successfully added the equivalent of my5 to an old plan?--I have an old corporate plan that i would like to keep but want to add some more perks to it

any suggestions? thanks.

[tilhasbb]

poorwingman > yup i called in and they told me about the 400$ new cancelation fee...

I am looking to get
I am looking for something like
250 Daytime
Unlimited evenings and weekends after 6
Unlimited Network Calling
25$

you guys think its possible?

Considering fido is offering this now as a regular plan...
35$
250Min (3year)
unlimited incomming
unlimited evenings and weekends after 7
unlimited Network Calling

[icebird144]

poorwingman > yup i called in and they told me about the 400$ new cancelation fee...

I am looking to get
I am looking for something like
250 Daytime
Unlimited evenings and weekends after 6
Unlimited Network Calling
25$

you guys think its possible?

This is really easy to get. I have the same plan w/ 100 LD and Caller ID for the same price (though I think I only have 200 daytime)

[HowEver]

has anyone successfully added the equivalent of my5 to an old plan?--I have an old corporate plan that i would like to keep but want to add some more perks to it

any suggestions? thanks.

It isn't likely that you can add my5 to a corporate plan.

[chr0nz]

so i called rogers.

me: i was thinking of canceling because my phone bills are high
her: only reason your bills are high is because you've been browsing and picture msging
me: i have only done it once and i got charged 5.20.
her: so would you like to cancel your account?
me: well do you offer any other cheaper plans.
her: you have the cheapest one.
me: but are there any discounts i would be able to get?
her: no you can't you have the cheapest one, would you like to cancel your account today?
me: ill think about it becaue if i cancel i would have to pay over 200 which i would not like.
her: ok bye

like how would you get into the detail of asking for a retention plan or getting a better plan, this is what i have

250/Unlimited Eve/Weekend Plan starting at 6
Call Forward/Trans.Pay Per Use
Partial Detail Billing
Unlimited Network Calling
$20

Voicemail
Call Display
125 Sent/Unlim Received Text
^
*communication plan has voicemail, call display, 125 txt which is $10

all for 42ish with tax

how would i be able to get everything there listed for at under 30 which includes the saf and 911?

[HowEver]

How? Call back every once in a while.


so i called rogers.

me: i was thinking of canceling because my phone bills are high
her: only reason your bills are high is because you've been browsing and picture msging
me: i have only done it once and i got charged 5.20.
her: so would you like to cancel your account?
me: well do you offer any other cheaper plans.
her: you have the cheapest one.
me: but are there any discounts i would be able to get?
her: no you can't you have the cheapest one, would you like to cancel your account today?
me: ill think about it becaue if i cancel i would have to pay over 200 which i would not like.
her: ok bye

like how would you get into the detail of asking for a retention plan or getting a better plan, this is what i have

250/Unlimited Eve/Weekend Plan starting at 6
Call Forward/Trans.Pay Per Use
Partial Detail Billing
Unlimited Network Calling
$20

Voicemail
Call Display
125 Sent/Unlim Received Text
^
*communication plan has voicemail, call display, 125 txt which is $10

all for 42ish with tax

how would i be able to get everything there listed for at under 30 which includes the saf and 911?

[chr0nz]

enable to get to retentions what you ask to be transfered to customer service relations? and how would you start off? enable to get a good plan?

[HowEver]

enable to get to retentions what you ask to be transfered to customer service relations? and how would you start off? enable to get a good plan?

Read post #1.

Call retentions directly.

[rogers_guy]

Rogers has come out with the Mack Daddy of deals!!! It was just released on October 16th.

Here are the details:

For $10. plus SAF & 911 plus Gst/Pst

250 daytime
Unlimited eve & weekends from 6PM - 8AM
Unlimited Network Calling

I have a retentions plan with Rogers already. Called into retentions and lucked into a really nice rep. Just had to commit for another three years. In the end got all the above plus:

Unlimited Incoming
Caller ID at no charge
100 minutes of Cdn LD

My bill with all taxes and fees amounts to $19.72!!!!!!!!!!!! This is more than I could have hoped. Apparently this plan is only available in Manitoba & Saskatchewan...............

[chr0nz]

when i call retentions directly would i say i would like to get a better plaN?

[chr0nz]

Rogers has come out with the Mack Daddy of deals!!! It was just released on October 16th.

Here are the details:

For $10. plus SAF & 911 plus Gst/Pst

250 daytime
Unlimited eve & weekends from 6PM - 8AM
Unlimited Network Calling

I have a retentions plan with Rogers already. Called into retentions and lucked into a really nice rep. Just had to commit for another three years. In the end got all the above plus:

Unlimited Incoming
Caller ID at no charge
100 minutes of Cdn LD

My bill with all taxes and fees amounts to $19.72!!!!!!!!!!!! This is more than I could have hoped. Apparently this plan is only available in Manitoba & Saskatchewan...............

if i were to want this plan would i say i have a friend that renewed his contract and got what you have, would it be possible for me to get this?

is it possible for me to get this?

[shopper-X]

if i were to want this plan would i say i have a friend that renewed his contract and got what you have, would it be possible for me to get this?

is it possible for me to get this?

The $10 deal is for SK & MB residences ONLY.

[chr0nz]

The $10 deal is for SK & MB residences ONLY.

yes i do live in winnipeg, mb so i would i be able to just say i have a friend that has a $10 plan would i be able to get this?

[wtf im nameless]

Just a heads up on the plan I got from Rogers, just switched over from Telus.. I hate contracts but I signed for 3 years to get this deal, don't think I can go wrong

Palm Treo 750
$200

500 Daytime Minutes
Free evenings and weekends from 6:00pm-8:00am
Free Rogers to Rogers
Free incoming calls
All 911 and system access fees included
$50/mo

1000 Minutes Canadian long distance
$5/mo

Cominicate Value Pack:
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
$5/mo

Evenings and Weekends at 5:00pm upgrade
$2/mo

Total = $62 plus tax

Edit:
The CSR I spoke with was super super nice, I love having a Sim card in my phone now - so now I can use any unlocked phone. Maybe its just the phone, but I went from a Palm 650 on Telus to the Palm 750 on Rogers and find the reception and voice quality is superior on Rogers... and thats coming from someone who loved telus.

[Kaitlyn]

Just a heads up on the plan I got from Rogers, just switched over from Telus.. I hate contracts but I signed for 3 years to get this deal, don't think I can go wrong

Palm Treo 750
$200

500 Daytime Minutes
Free evenings and weekends from 6:00pm-8:00am
Free Rogers to Rogers
Free incoming calls
All 911 and system access fees included
$50/mo

1000 Minutes Canadian long distance
$5/mo

Cominicate Value Pack:
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
$5/mo

Evenings and Weekends at 5:00pm upgrade
$2/mo

Total = $62 plus tax

Edit:
The CSR I spoke with was super super nice, I love having a Sim card in my phone now - so now I can use any unlocked phone. Maybe its just the phone, but I went from a Palm 650 on Telus to the Palm 750 on Rogers and find the reception and voice quality is superior on Rogers... and thats coming from someone who loved telus.

I guess you get a lot but I would never want to pay that much for a cell phone plan.... :(

[poorwingman]

poorwingman > yup i called in and they told me about the 400$ new cancelation fee...

I am looking to get
I am looking for something like
250 Daytime
Unlimited evenings and weekends after 6
Unlimited Network Calling
25$

you guys think its possible?

Considering fido is offering this now as a regular plan...
35$
250Min (3year)
unlimited incomming
unlimited evenings and weekends after 7
unlimited Network Calling


http://www.redflagdeals.com/forums/showthread.php?t=437912&highlight=telus

that's the deal that i benchmarked mine against. my monthly isn't as cheap.. but i'm happy with GSM and my bb pearl

Telus:
Price: $17.30 per month

includes:
200 daytime minutes
Unlimited local night and weekend starting at 6:00pm (not 7:00pm like Fido)
Voicemail 3, Call Waiting, Conference
Perks: Unlimited local calling on your birthday

Add SAF at $6.95 plus E911 at $0.75 plus taxes

[cgi101]

Just called customer relations recently to finalize this:

250 daytime minutes ($20)
6pm unlimited evenings/weekends ($5 - free)
Rogers 2 Rogers ($5 - free)
1000 CD LD Minutes ($5 - free)
Communicate Value Pack - VM/CID/125 sent text ($10 - free)

Basically I get charged for all the items above, then I get a $15 monthly credit, $5 monthly credit, and $5 digital call display credit, so it works out that all my extra services are free.
Leaving me with $20 + 6.96 system access fee + tax.

I'm pretty happy. I've been a customer for 5 years, and this plan is the result of calling every year for the past 3 years, and being willing to sign for 3 years.
My favorite part is having R2R + 1000 Canadian Long distance minutes... together it is like having 1000 minutes of nation-wide R2R and no extra charge for making calls while I am out of my home province.

[eddie1687]

I'm pretty happy. I've been a customer for 5 years, and this plan is the result of calling every year for the past 3 years, and being willing to sign for 3 years.
My favorite part is having R2R + 1000 Canadian Long distance minutes... together it is like having 1000 minutes of nation-wide R2R and no extra charge for making calls while I am out of my home province.

by call back every year do u mean every year, or every year ur contract ends? and so did u slowly build up to this plan, adding features every year? i'm asking because i got a retention plan last year, but want to upgrade features again, and don't know if i should wait til my 3 year contract is over, and if I do, I don't realy know what to say to them, cuz they should know that I already have a retention plan right?

[cgi101]

by call back every year do u mean every year, or every year ur contract ends? and so did u slowly build up to this plan, adding features every year? i'm asking because i got a retention plan last year, but want to upgrade features again, and don't know if i should wait til my 3 year contract is over, and if I do, I don't realy know what to say to them, cuz they should know that I already have a retention plan right?

I called every calendar year, regardless of when my contract was ending. I would say that I'm willing to cancel (and even ask them what the cancellation fee was) for whatever reason.... (one example is saying I have another line with telus and they're offering me a better deal, and I would rather just get a 2nd line with them, etc.).
I had to slowly build up to this plan... Usually would complain, get a new service for free... and each new service came with a discount, and that's how all the credits added up.

To be fair, I really have had a ton of problems with rogers (e.g. them sending me the wrong phone on hardware upgrade, etc., mischarging me, etc.) billing, so I had good reasons to call in and complain....

[eddie1687]

ah ic, thx man, i'm going to try that

[cgi101]

ah ic, thx man, i'm going to try that

let me know how it goes

[mjl]

Palm Treo 750
$200

500 Daytime Minutes
Free evenings and weekends from 6:00pm-8:00am
Free Rogers to Rogers
Free incoming calls
All 911 and system access fees included
$50/mo

1000 Minutes Canadian long distance
$5/mo

Cominicate Value Pack:
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
$5/mo

Evenings and Weekends at 5:00pm upgrade
$2/mo

Total = $62 plus tax




Could you take this plan and make it into a family plan? What province are you in?

[cgi101]

Palm Treo 750
$200

500 Daytime Minutes
Free evenings and weekends from 6:00pm-8:00am
Free Rogers to Rogers
Free incoming calls
All 911 and system access fees included
$50/mo

1000 Minutes Canadian long distance
$5/mo

Cominicate Value Pack:
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
$5/mo

Evenings and Weekends at 5:00pm upgrade
$2/mo

Total = $62 plus tax




Could you take this plan and make it into a family plan? What province are you in?


$2 extra for 5 pm evenings? I'd never heard of 5pm evenings, but I just called in right now again and now I have it!! :)

[Kaitlyn]

$2 extra for 5 pm evenings? I'd never heard of 5pm evenings, but I just called in right now again and now I have it!! :)

Ya I recently noticed it show up online but since I don't go over by $2/month im not gonna pay $2 for earlier calling :)

[wtf im nameless]

Palm Treo 750
$200

500 Daytime Minutes
Free evenings and weekends from 6:00pm-8:00am
Free Rogers to Rogers
Free incoming calls
All 911 and system access fees included
$50/mo

1000 Minutes Canadian long distance
$5/mo

Cominicate Value Pack:
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
$5/mo

Evenings and Weekends at 5:00pm upgrade
$2/mo

Total = $62 plus tax




Could you take this plan and make it into a family plan? What province are you in?

I'm in Alberta.. You can't make it into a family plan from what I was told by my rep I was dealing with... but nothing stopping you from just getting one of these plans each.

[Gmail1]

Right now I just signed a new contract with rogers and got this through customer relations:

100 weekday minutes
1000 nights and weekends after 9PM
free incoming
call display
voicemail
conferencing
my5 (unlimited calling and text to 5 people)
free w810
waived activation fees

3 year contract

25.48 with tax every month

Can you think of anything useful I should try and squeeze out of them? :D

[MizTEcK]

^that's just a unlim inc. plan, which isnt the greatest with very little daytime and eve/wknd minutes . However you've recieved some credits to the plan (-10 monthly it seems) plus a free call display so it makes it somewhat worth while.

[k__dam]

Gmail, were you a new customer? If you were, then this is a pretty decent deal.

[Gmail1]

Yeah I'm a new customer, I think the total credits are at about 26$.

[kiasu]

not sure if this is the right forum...

anyone knows if i can suspend my plan for few months while i am out of the country? fido or rogers? thankx for anyone who replies orelse pls ignore my mssg.

[myapple]

not sure if this is the right forum...

anyone knows if i can suspend my plan for few months while i am out of the country? fido or rogers? thankx for anyone who replies orelse pls ignore my mssg.
Sure, you can suspend your plan, but u'll still have to pay a small monthly fee to keep your number. it's something in the ballpark of around $10.

[k__dam]

Yeah I'm a new customer, I think the total credits are at about 26$.

What did you tell them when you wanted to sign up? I dont see the reasoning for giving a new customer so many credits

[HowEver]

I haven't called the number to try this yet, but word is that calling retentions directly no longer works, and you must use the voice system or ask to be transfered when taking to a rep.

Anybody confirm yet?

[Kaitlyn]

I haven't called the number to try this yet, but word is that calling retentions directly no longer works, and you must use the voice system or ask to be transfered when taking to a rep.

Anybody confirm yet?

Says who?

[bubble.tea]

I haven't called the number to try this yet, but word is that calling retentions directly no longer works, and you must use the voice system or ask to be transfered when taking to a rep.

Anybody confirm yet?

you know the number....call them.

[MugensilverSiR]

I just got off the phone.

BlackBerry Curve $149.95
$21.00/month + Fees and taxes
Unlimited evening 6PM
Unlimited Txt msging
Free Rogers to Rogers
275 Daytime Minutes
CID/CF/CW/VMAIL
5 Megs mobile Internet <----- they made a huge mistake for BB phones its called a data plan. Which they have changed on me and now I only get 1 megs data/month. Additional cost of $20!!! That includes my GPS. What the hell!

[xrvr]

Sweet! What did you tell them as alternative?

[jayslay]

i just got a pretty good deal

$20
275 daytime
unlimited after 6pm
caller ID
voicemail
100 LD
$100 off and waive activation on HUP

[dmpP]

I just got off the phone.

BlackBerry Curve $149.95
$21.00/month
Unlimited evening 6PM
Unlimited Txt msging
Free Rogers to Rogers
275 Daytime Minutes
CID/CF/CW
5 Megs mobile Internet

WOW - is this for a new account? or resigning? how would I be able to get this - I'm with Bell and would be switching. Doesn't look like this incl. vmail... does it? I would certainly need v-mail....

[delhite]

anyone try to match the telus 17.30 plan wiyth rogers yet..what ya guys tell them???

[rupture]

anyone try to match the telus 17.30 plan wiyth rogers yet..what ya guys tell them???

Read the past few pages, people have successfully used that plan as leverage for themselves when dealing with Rogers Retentions.

[MugensilverSiR]

WOW - is this for a new account? or resigning? how would I be able to get this - I'm with Bell and would be switching. Doesn't look like this incl. vmail... does it? I would certainly need v-mail....

I have been a long standing Rogers client. Yes, I also have V-mail. I had that previously.

[dmpP]

I have been a long standing Rogers client. Yes, I also have V-mail. I had that previously.
is there any way that a new customer (porting from Bell) can get the same as this?

[smdyh77]

Tried yesterday:

- 250 daytime minutes
Unlimited evenings/weekends from 6pm ($5 credit)
Unlimited Incoming ($10 credit)
Caller ID ($6 credit)
100 Cad long distance minutes
$20 + SystemAccess Fee + 911 + Taxes = $31.29

Renewed to a 3 year term and got a Motorola K1 KRZR free of charge, not as good as some of you got, but I am satisfied

[santas_slayer]

is there any way that a new customer (porting from Bell) can get the same as this?

I'm sure there is... Rogers wants your business... they will work with you.

[1226]

7+ years with Rogers and I'd like to stay but I want a better plan. Called in twice so far, better results the second time, but still not quite what I'm hoping for. I called with the premise that my GF is on Telus and I'm on Rogers (true) and my contract is coming due (true, in a few days) and her contract is as well (not quite, not until March). And we wanted to be on the same plan so I wanted to see what Rogers would offer me before I went over to Telus.
------
My current plan (very unspectacular):

$20 + system access + tax
200 daytime
e/w at 8
CID
------
My goal (very modest IMO):

250 daytime
e/w at 6
unlimited incoming
CID
VM
100 LD
125 text
$20 + system access + tax
W580i for free (OK that might be stretching it, but I want it cheap)
------
1st attempt (called *611 from my cell):
Was offered (no room for negotiation):

250 daytime
e/w at 6
CID
100 LD
$25 + system access + tax
W580i for $205 (2 yr) or $155 (3 yr)

Worst plan ever offered by retentions? :confused:

Asked about adding unlimited incoming, VM, and texts (said a friend of mine had the plan) and before I could even finish listing them she cut me off saying none of those items would be included in this plan.
------
2nd attempt (3 days later)
Called retentions directly. Much nicer rep this time (also in Burnaby). Sarah I think her name was?

Far superior plan but not quite there:

250 daytime
e/w at 6
CID
R2R
100 LD
she said $31.30 after tax - so I guess $20.75 + system access + tax?
W580i for $69 on 3 yr contract

Asked if I could replace R2R with unlimited incoming and she said that wasn't available with this plan. She mentioned a 700 daytime minute plan for $50 which I could get unlimited incoming but I'm not interested in spending that much. Adding VM was apparently $6. Forgot to ask about texts.
------

So I guess my next step is to call back in a couple days and present my goal plan as the one Telus is offering me. Unless somebody has a better suggestion?

[dmpP]

I'm sure there is... Rogers wants your business... they will work with you.

whom would I need to speak with? just call rogers? a specific department or anything?

[Majoram]

I have a corporate plan that I am considering and wonder if anyone can comment on how good it is:

For $18
200 minutes
After 8pm unlimited
CID
VM

+$5
6pm Unlimited + Unlimited Weekends

Any thoughts?
Right now I just use Pay As You Go and on average I use about:
$26 per month.
Over 1 Year usage, I've spent about $320 (before taxes).

[jayslay]

I have a corporate plan that I am considering and wonder if anyone can comment on how good it is:

For $18
200 minutes
After 8pm unlimited
CID
VM

+$5
6pm Unlimited + Unlimited Weekends

Any thoughts?
Right now I just use Pay As You Go and on average I use about:
$26 per month.
Over 1 Year usage, I've spent about $320 (before taxes).

you could definetly get a better plan, just phone back and ask again, and use some of telus or bells plans as a reference for you to change to

my old plan of 275, unlimited after 6 and free CID,VM and 100LD was for 30+SAF and i just got it reduced to 20+SAF

[Majoram]

you could definetly get a better plan, just phone back and ask again, and use some of telus or bells plans as a reference for you to change to

my old plan of 275, unlimited after 6 and free CID,VM and 100LD was for 30+SAF and i just got it reduced to 20+SAF

Well I'm not signed up on any plan yet.
I'm just thinking about it and I found out about this corporate plan from people at work.

The main thing is that I don't need much and $18 is a somewhat nice price point for me. Just wondering if it was any good.

[Spooter]

$30 + SAF + Tax

MY 5 + 5 Canada Wide (ten numbers unlimited Canada wide calling & texting)
Unlimited Incoming Calling
250 anytime minutes
Unlimited Evenings/Weekends after 9pm
Voicemail
Call Display
500 overage minutes over the life of the plan

[dragontea]

700/Unlimited Eve/Wknds Plan
50 Anytime Minutes
Unltd Eve/Wkend
6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.

($20 Communicate Value Pack)
2500 Sent/Unlim Received Text
Picture and Video Messages
Navigate Mobile Internet 5 MB

for $60 plus...
911 Emergency Svc Access Fee - $0.50
System Access Fee - $6.95 plus tax

yes it is crappy .. but it is way better than what i was paying and i was in the $150 to $200 range every month anyway...

[jayslay]

Well I'm not signed up on any plan yet.
I'm just thinking about it and I found out about this corporate plan from people at work.

The main thing is that I don't need much and $18 is a somewhat nice price point for me. Just wondering if it was any good.

your corporate plan is just the same as mine except i get more mins and unlimited from 6pm and weekends which makes a big difference so i would pay the extra $2 to get that.

i dont think it matters if your on a plan or not, your still a rogers customer so if you say you want to switch to another company they will offer you a retention plan to stay on board

[darkness]

$30 + SAF + Tax

MY 5 + 5 Canada Wide (ten numbers unlimited Canada wide calling & texting)
Unlimited Incoming Calling
250 anytime minutes
Unlimited Evenings/Weekends after 9pm
Voicemail
Call Display
500 overage minutes over the life of the plan

hey spooter, how did you get this plan? is there a plan number you have? i would like to get that plan too.

[michael_wong_e]

Pretty good so I have this

My Current Price Plan
150/Unlimited Eve/Weekend Plan - $27.00

* 100 Minute Bonus
* 150 Wkdy/Unltd Early Eve/Wkend


Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* Unlimited Network Calling
* 125 Sent/Unlim Received Text


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)

* Early Eve/Wknd Plan Cr
* 33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


* $10 Communicate Value Pack

Which adds up to 20+7.95+.50+10=$43.45 with taxes in Winnipeg, is there a way I can get it any cheaper like the communication plan or the addons for free? How would approach them and in the end get a cheaper plan with the same addional packages I have right now or even more?

Plus, how would you get a phone too? What would you say? Right now I have the ugly Motorola v551 phone, which sucks



is this fido plan offered in gta by anychance ?

[michael_wong_e]

$25
1000 wkdy mins
Unlimited incoming
Unlimited Fido to Fido/Rogers
2500 texts
2500 IMs
Voicemail, caller ID/fwd/waiting

is this offer in gta ?

[michael_wong_e]

telus offered me this deal
$25 + saf + 911 + tax
300 weekdays mins
callers id , voicemail , telus to telus
should i take it
and a free razr

[AnnaBanana]

I was just offered the following... COMMENTS PLEASE!

-FREE KRZR Red phone
-Palm Treo 680 for $49.99

-150 daytime
-unlimited evening after 9 / weekends
-Voice mail / CID
-125 outgoing text messages
-unlimited network calling

$51.88 / month (tax inc) for the two phones... no data package as of yet

Thoughts???

[najibs]

I was just offered the following... COMMENTS PLEASE!

-FREE KRZR Red phone
-Palm Treo 680 for $49.99

-150 daytime
-unlimited evening after 9 / weekends
-Voice mail / CID
-125 outgoing text messages
-unlimited network calling

$51.88 / month (tax inc) for the two phones... no data package as of yet

Thoughts???

Sharing 150 minutes with 2 phones is like sharing an M&M

[help_questions]

I am going to be calling retention on behalf of my parents, as their plan exceeds their usage needs. I will be looking for the cheapest plan possible, and am hoping someone in this fourm can let me know what the cheapest plan available is.


Thanks in advance.

[sharee]

Ive been with rogers for 10 years now.

Now I have 2 phones. Each phone gets...

*700 daytime minutes
*unlimited evening and weekend after 6 pm
*Rogers to rogers, rogers to fido, rogers to rogers free calling.
*incoming calls free
*Calll waiting
*call display
*Caller Id
*Voice mail
*125 text
*100 long distance


Comes to 89.00. Thats the total cost. For both phones.


So is this okay? This was after some arguing and threatening I was going elsewhere. That and comparing some plans on here. And doing my research on here.

[surgimus]

I currently have a really awesome plan.

250 wd with 6pm eve and weekends
CID, VM
R2R
1000 Canadian Long Distance
Unlimited Text Messaging (not just the 2500)

For 25 +SAF + tax. Works its way to 36 dollars all fees included.

I was wanting to add a few more day time minutes. Does anyone have any tips for adding more minutes without getting an entirely different plan. The lady at retentions, Cathy, suggested 500 minutes for 50 dollars, without any of the extra features, besides VM and CID. I'd appreciate some insight.

[aingaran]

Ive been with rogers for 10 years now.

Now I have 2 phones. Each phone gets...

*700 daytime minutes
*unlimited evening and weekend after 6 pm
*Rogers to rogers, rogers to fido, rogers to rogers free calling.
*incoming calls free
*Calll waiting
*call display
*Caller Id
*Voice mail
*125 text
*100 long distance


Comes to 89.00. Thats the total cost. For both phones.


So is this okay? This was after some arguing and threatening I was going elsewhere. That and comparing some plans on here. And doing my research on here.

Is this after taxes & SAF? If so, I think this is a great deal!
$44.50/line (after taxes)

[Bakedbread]

Ive been with rogers for 10 years now.

Now I have 2 phones. Each phone gets...

*700 daytime minutes
*unlimited evening and weekend after 6 pm
*Rogers to rogers, rogers to fido, rogers to rogers free calling.
*incoming calls free
*Calll waiting
*call display
*Caller Id
*Voice mail
*125 text
*100 long distance


Comes to 89.00. Thats the total cost. For both phones.


So is this okay? This was after some arguing and threatening I was going elsewhere. That and comparing some plans on here. And doing my research on here.


sounds about right
i'm getting

250 daytime minutes
unlimited evenings/weekends at 6pm
unlimited incoming
unlimited rogers2rogers
caller id
voicemail
125 texts
1000 Canadian long distance

after system access and tax it comes to $30/month

so since you have 700 daytime, im guessing it'd probably be a little more expensive

although personally i dont see why you would need 700 daytime minutes when you already have 3/3 of the unlimiteds
just saying.
cause ever since i got this plan, ive NEVER gone over on daytime, and the most ive ever used was about 38 minutes daytime
all my minutes go to incoming, rogers2rogers, evenings, and weekends
how often are you going to be calling people during the day when you are at work? :)

hope this helps

[lastchild01]

What is the best deal to be had for a new customer that doesnt talk too much ... my10/my5? thanks in advance ...

[jackass_ca]

sounds about right
i'm getting

250 daytime minutes
unlimited evenings/weekends at 6pm
unlimited incoming
unlimited rogers2rogers
caller id
voicemail
125 texts
1000 Canadian long distance

after system access and tax it comes to $30/month

so since you have 700 daytime, im guessing it'd probably be a little more expensive

although personally i dont see why you would need 700 daytime minutes when you already have 3/3 of the unlimiteds
just saying.
cause ever since i got this plan, ive NEVER gone over on daytime, and the most ive ever used was about 38 minutes daytime
all my minutes go to incoming, rogers2rogers, evenings, and weekends
how often are you going to be calling people during the day when you are at work? :)

hope this helps

Just curious how people are getting deals like this, I mean how intense do you have to be when you call retentions, I just did a corporate deal, and could not add the R2R or anything else people here were talking about... $30 tax in for all of that, seems really good, I mean, crazy... and when you call, do you tell them, that you saw posted on a BBS site, that people were getting these deals? I even tried that, talking and asking about packages I had seen and no one knew what I was talking about...

I would like to know how I can get these deals, I am currently on a corporate plan with the ONT gov't. you say just under $30 tax in, can you tell me, what the monthly fee is, so I can call and see if I can get it. I know the SAF is like $6.95 and 911 access is the same as what I pay... so, if I know the amount, I think they can find a package that way!

Thanks

[Vickel]

sounds about right
i'm getting

250 daytime minutes
unlimited evenings/weekends at 6pm
unlimited incoming
unlimited rogers2rogers
caller id
voicemail
125 texts
1000 Canadian long distance

after system access and tax it comes to $30/month

so since you have 700 daytime, im guessing it'd probably be a little more expensive

although personally i dont see why you would need 700 daytime minutes when you already have 3/3 of the unlimiteds
just saying.
cause ever since i got this plan, ive NEVER gone over on daytime, and the most ive ever used was about 38 minutes daytime
all my minutes go to incoming, rogers2rogers, evenings, and weekends
how often are you going to be calling people during the day when you are at work? :)

hope this helps

how did you get unlimited incomming?
they keep telling me its impossible

[Benlehot]

hi,

I just got

250min weekday
evening/weekend unlimited starting at 6 p.m
caller id + vocemail
rogers to rogers
125 text message
5mb of data

37,43$+tax


I'm happy


edit: and the nice rep told me that it's official, iphone coming soon at rogers :D

[vegi-saurus]

I spoke to the normal Rogers reps (twice) requesting for a hardware upgrade as my plan was up for renewal. They could do nothing but to offer ridiculous prices like $300 this and $400 that. And they even said that there is no way they could offer their own web prices as they are only reserved for new customers! I told them i've been with them for a loyal 8 years...and they stood firm and said that there's nothing they can do.

Feeling frustrated, i gave the retention line a call (wanting to vent). All i can say now is that i love this retention line! Managed to get for both my phones on a new 3-year renewal:

$10 MB/SK Mega Promo Plan
- 250 weekday minutes
- Unlimited evenings (starting at 6pm) and weekends
- Unlimited Rogers local network call

Add ons
- 1000 Cdn long distance minutes for $5
- Caller id, voice mail and 125 text for $10

And 2 HTC S621 phones for $99.99 each after all rebates and waived fees.

For comparison, i used to be on the couples plan paying $31 and $36 for
- 250 weekday minutes
- Unlimited evenings (starting at 8pm) and weekends
- Unlimited Rogers to Rogers
- Btw us Cdn long distance

So i'm a happy camper! I suggest everyone to call the retention line when you have issues and don't even bother with the regular line.

[rogers_guy]

I am also in Manitoba and don't want to burst your bubble but, what you received was NOT a retention plan!

The $10 MB/SK Mega Promo Plan is available to the general public. Over and above the basics of this plan I received through retentions:

Unlimited Incoming
Caller ID
100 Minutes of CDN LD

This all at NO charge....I think you may want to consider calling back and try adding the above.


I spoke to the normal Rogers reps (twice) requesting for a hardware upgrade as my plan was up for renewal. They could do nothing but to offer ridiculous prices like $300 this and $400 that. And they even said that there is no way they could offer their own web prices as they are only reserved for new customers! I told them i've been with them for a loyal 8 years...and they stood firm and said that there's nothing they can do.

Feeling frustrated, i gave the retention line a call (wanting to vent). All i can say now is that i love this retention line! Managed to get for both my phones on a new 3-year renewal:

$10 MB/SK Mega Promo Plan
- 250 weekday minutes
- Unlimited evenings (starting at 6pm) and weekends
- Unlimited Rogers local network call

Add ons
- 1000 Cdn long distance minutes for $5
- Caller id, voice mail and 125 text for $10

And 2 HTC S621 phones for $99.99 each after all rebates and waived fees.

For comparison, i used to be on the couples plan paying $31 and $36 for
- 250 weekday minutes
- Unlimited evenings (starting at 8pm) and weekends
- Unlimited Rogers to Rogers
- Btw us Cdn long distance

So i'm a happy camper! I suggest everyone to call the retention line when you have issues and don't even bother with the regular line.

[vegi-saurus]

I am also in Manitoba and don't want to burst your bubble but, what you received was NOT a retention plan!

The $10 MB/SK Mega Promo Plan is available to the general public. Over and above the basics of this plan I received through retentions:

Unlimited Incoming
Caller ID
100 Minutes of CDN LD

This all at NO charge....I think you may want to consider calling back and try adding the above.
I'm well aware that the Mega $10 Plan is not the retention plan (at that price, i think it is even better than most retention plan). They also offered me free 100 LD minutes but that is not enough for me. So i opted for the 1000 LD mins for $5. Don't really need unlimited incoming i barely use up my minutes anyway. But since i wanted text, so the extra $10 isn't so bad. Esp after getting a good deal on the new hardware!

Anyway, my case in point here is that everyone should call the retention line and not waste time with the other lines to get what you want!

[wiebecj]

did you guys call retentions after you were already on the $10 Manitoba plan, or did you get the extra bonuses through the retentions?

[vegi-saurus]

did you guys call retentions after you were already on the $10 Manitoba plan, or did you get the extra bonuses through the retentions?
I changed my plan to the $10 plan first then i called retention for the hardware upgrade.

[wiebecj]

cool - i got the $10 manitoba plan for both my phones. Called em up today and got 100 long distance minutes added no problem. I'm happy now :-)

[Red_Army]

On the similar subject.. I just called them a couple day ago.. and I found that they got this plan... seem pretty good to me..

$20 per month
200 anytime
Unlimited Everning and Weekend
Free Caller ID

evenings and weekends start at 8pm correct?

[miorya]

I called in today to try to get a better plan for my mom and my sister. I tried to use the $17 telus epp deal as a leverage. However when I told the cxr that telus can offer that plan... he replies with WOW! That is a good plan. Unfortunately Rogers does not have something that cheap, would you like to cancel your account now?.... bad luck so I hanged up. I was a little frustrated how he didn't try to keep me at all and I have 4 cells, tv, internet and phone with them. Plus I've been with them for almost 10 years. So I called back and another cxr talked to me and I think got lucky and ended up getting a pretty good deal.

$15 a month
200 daytime
unlimited evening and weekend after 8pm
rogers to rogers
2yr contract

It sounded pretty good and I ended up renewing the plan I was on to that one too. So now me, my mom and my sister have the same plan. Oh.. also we ended up getting the sony w580i, w810 and w300i for $129.99.

I was pretty happy with the deal and I totally forgot to ask if call display was included because he didn't mention it.

Just curious, if call display happens to be not included and I already renewed the contract to 2yrs. Is it possible to give them a call back and ask them to add call display for free or would it be pushing it?

[sharee]

I dont do the 8pm. Thats crazy talk. When i signed up 10 years ago I got in under the 6 pm plan without paying exxtra. They told me that I would never have to pay extra for that as long as I kept reniewing which I did. BUT representatives will try to pull that stunt. They try charging me the 5 dollars extra when there offering me new plans and I just ballk and tell them straight out that that WONT happen and dont even go there. So they never do.

Being in b.c. i think the reps seem nicer out here. I get stuff others dont. I always emphasize to them that Im not a 5 or 7 or 8 year customer. Im a 10 year AND i give them numbers of people I added to them and I tell them to go check it and see how valuable I am so what can they do for me.

I like what I have now but I will get it even cheaper. I saw someone who has the same plan pretty much but its about 20 cheaper. THere was a comment that they are basically getting theirs for free.

Soon that will be my goal.......:cheesygri

Either way I use this site when comparing prices. I tell them this is what my friend has and find someone on here who has a plan that is on the same length of time that im on and then I go from there. I did that with my current plan and it worked wonders because the guy goes (after like 10 hangups because they all sounded creepy and so i waited till i heard a nice voice) "oh I know that plan."

And if he didnt help. I would hang up and move on and try again.

[help_questions]

I called in today to try to get a better plan for my mom and my sister. I tried to use the $17 telus epp deal as a leverage. However when I told the cxr that telus can offer that plan... he replies with WOW! That is a good plan. Unfortunately Rogers does not have something that cheap, would you like to cancel your account now?.... bad luck so I hanged up. I was a little frustrated how he didn't try to keep me at all and I have 4 cells, tv, internet and phone with them. Plus I've been with them for almost 10 years. So I called back and another cxr talked to me and I think got lucky and ended up getting a pretty good deal.

$15 a month
200 daytime
unlimited evening and weekend after 8pm
rogers to rogers
2yr contract

It sounded pretty good and I ended up renewing the plan I was on to that one too. So now me, my mom and my sister have the same plan. Oh.. also we ended up getting the sony w580i, w810 and w300i for $129.99.

I was pretty happy with the deal and I totally forgot to ask if call display was included because he didn't mention it.

Just curious, if call display happens to be not included and I already renewed the contract to 2yrs. Is it possible to give them a call back and ask them to add call display for free or would it be pushing it?

There is no harm in asking for it. First, I'd comfirm with a regular CSR to see if it is included. Then, go to retentions to have it added. I am assuming that you do not have it, b/c they try to push their communicate packs, but at the same time, if it is something that you have going into the retentions call, they should be mentioning that you will no longer have it.

Actually, the easy way to find out is to check your bill on line. you will see your plan details there.

[miorya]

yah.. I guess I'll give them a call a few days later because I called like 3 times last night lol...

[miorya]

alrite I gave them a call again and confirmed that there is call display. So the final deal is:

200 daytime
unlimited weekends/weekdays at 8pm
rogers to rogers
call display

$15 + SAF + tax -15% discount

[Sabzevarian]

Do you normally have to sign yearly contracts to get these? Would a one year contract be enough for them? (I just finished my previous 3 year contract)

[wiebecj]

Do you normally have to sign yearly contracts to get these? Would a one year contract be enough for them? (I just finished my previous 3 year contract)

usually they want you to sign a contract year. I signed for 3 years to get what i wanted (still not as good as other people here though)

[iris1026]

After reading all these great retention plans on this thread, I'm wondering if I should get a corporate plan from rogers at all. I recently got a job in the public health sector and know there's a $18 corporate-like plan for public health workers (I'm currently on pay-as-you-go, and will be going to rogers as a new client). From what I read on this thread, you the retention dept can't give you a better plan once you go on the corporate plans. But the alot of the retention plans on this thread are so much better than the corporate plans.

So the question is, is it worth it to stick to the public health worker plan? Or, is it a better deal (in the long run) to sign on a regular new plan then call retention in 2 years to negotiate a retention plan?

Thanks

[help_questions]

Do you normally have to sign yearly contracts to get these? Would a one year contract be enough for them? (I just finished my previous 3 year contract)

usually they want you to sign a contract year. I signed for 3 years to get what i wanted (still not as good as other people here though)

If you are looking for a new phone from rogers, then you will have to renew a contract.....if you just want a cheaper plan, then you might be able to get away without a contract.

[markdweasel]

Looking into getting a credit against the account as I already have a phone.
How much can I squeeze out of them?

Mark

[lnr_southbury]

250 Weekday mins
Early Evn & Weekend @ 6PM
Enhanced Voicemail, Call Display
R2R
1000 LD minutes (I luv this a lottttt :lol: :lol:)

Hardware upgrade to Samsung D807 @ no extra cost
2 Year contract signed.

I am happy with this & actually lot better than paying 50+ with no LD minutes or voicemail.

Thanks RFD...

One other thing...if you feel the CR rep is not very cooperative during the initial conversations.....then just change the topic to hardware or network probs & they will transfer u to tech support. Give a try after a few days.

Itz definitely a HIT or MISS.:idea:

[Sabzevarian]

Thanks

I did cancel my phone, should I respond with cancel again? I said "something" and ended up getting the worse deal offered ever:| I was quite polite after that though, didn't let them know what I was thinking:cheesygri

[lindmar]

I've been paying around $150 a month for my bb.. anyways, yesterday after a drop, my blackberry pearl is no longer.

I have about 4 months left in 3 year contract, I don't want to extend my contract nor do I want another $300-500 phone (unless I buy an iphone)

So my question is,

Do you guys think if I call I can get a new pearl for $99 bucks or something?

[help_questions]

Thanks

I did cancel my phone, should I respond with cancel again? I said "something" and ended up getting the worse deal offered ever:| I was quite polite after that though, didn't let them know what I was thinking:cheesygri

what did you say?

[AnnaBanana]

Please comment on what was offerd (2nd time trying - my 3 year contract is done):

-Free KRzr
-Palm treo 680 for $49.99

-250 Daytime per phone
-Unlimited e/w past 6
-Rogers 2 Rogers
-Free comm package (vm, cd, 125 text mess/month)
-100LD minutes per phone

Total is $57.45/month (tx and SAF included)

I think the package with the phones is great - but i am being told that i need to pay a one time admin fee of $35 per phone??? I told him that i would sign up on the spot if he dropped them, but he said that he couldn't, and that this was already an awesome offer (considering the free Krzr and palm treo at a serious discount).
Do others pay this admin fee? is he full of BS???

THANKS FOR YOUR COMMENTS!!!!!!!!!!!!!!

[Vickel]

Please comment on what was offerd (2nd time trying - my 3 year contract is done):

-Free KRzr
-Palm treo 680 for $49.99

-250 Daytime per phone
-Unlimited e/w past 6
-Rogers 2 Rogers
-Free comm package (vm, cd, 125 text mess/month)
-100LD minutes per phone

Total is $57.45/month (tx and SAF included)

I think the package with the phones is great - but i am being told that i need to pay a one time admin fee of $35 per phone??? I told him that i would sign up on the spot if he dropped them, but he said that he couldn't, and that this was already an awesome offer (considering the free Krzr and palm treo at a serious discount).
Do others pay this admin fee? is he full of BS???

THANKS FOR YOUR COMMENTS!!!!!!!!!!!!!!

dont pay the admin fee, they have always waived the fee for me
call them back again

[delhite]

yea get the activation fee waived...also is the 57 for 2 lines?? i have the same plan for one line and always wondered if i could add a line onto it

[delhite]

I've been paying around $150 a month for my bb.. anyways, yesterday after a drop, my blackberry pearl is no longer.

I have about 4 months left in 3 year contract, I don't want to extend my contract nor do I want another $300-500 phone (unless I buy an iphone)

So my question is,

Do you guys think if I call I can get a new pearl for $99 bucks or something?

doable i was quoted 149 for the pearl but people have gotten it for as low as 79 remeber to quote ur phone prices ending with "9 otherwise they knwo ur blufifng

[nidserz]

doable i was quoted 149 for the pearl but people have gotten it for as low as 79 remeber to quote ur phone prices ending with "9 otherwise they knwo ur blufifng

agreed and also...
the pearl's price is suppose to drop to 99.99$ anyway in november
so im sure you could get it for that or less through here
i got mine for 99.99 about two weeks ago
good luck

[lindmar]

doable i was quoted 149 for the pearl but people have gotten it for as low as 79 remeber to quote ur phone prices ending with "9 otherwise they knwo ur blufifng

Listen to this! Even better!

Called rogers, told them my pearl was broken! They looked up the serial # and all the details,

No problem we're sending you a free replacement.

I bought the think off ebay, but they checked and said I had warranty.

[kooley]

Just called in for my dad, he usually uses in excess of 3000 minutes well over half are long distance.

Usual bills are between $450 and $600

Got

1800 North America minutes
unlimited R2R
call disp, evm,
and the biggy was getting 2500 call forwarding minutes, they now charge when you use over 500 and he forwards his all the time in excess of 1000 minutes a month.

The gave me the above for $148 plus the taxes and a new curve for $49- $50 rebate (that took some work)

he was in no contract and when they asked for a contract I declined and after some huffing and puffing the agreed.

just saved him probably 200 to 250 per month.

[Aznsilvrboy]

Does anyone know if Rogers offers unlimited data plans and how much it costs? I need to know this for my IT assignment...

[cgi101]

they don't offer unlimited data.

you can read more about this at rogers.howardforums.com

[help_questions]

Listen to this! Even better!

Called rogers, told them my pearl was broken! They looked up the serial # and all the details,

No problem we're sending you a free replacement.

I bought the think off ebay, but they checked and said I had warranty.

do you have to send in the broken pearl?

[McLaren]

Got
250 min weekday
Unlimited Eve/Wkd @ 6
R2R
Caller ID

and W810 for free on a 3 yr renewal.

$20/month + fees/tax.

[lindmar]

do you have to send in the broken pearl?


yes
Although I'm not sure why I have to?

Regardless, I'll send it in, two of the buttons are missing in action now...

[isom3tric]

Does anyone know if rogers have the Tytn II aka. Kaiser yet?

[skanji]

i got my pearl about 3 weeks ago. It broke due to software issues on the phone. Supposedly they were out of stock of the pearl for the past few days and because they delayed my delivery for a while, they are sending me a curve instead...

[AnnaBanana]

yea get the activation fee waived...also is the 57 for 2 lines?? i have the same plan for one line and always wondered if i could add a line onto it

Thanks - i'm gonna try and get it waived, although he kept saying that it was an "admin" fee, not an "activation" fee, and that they were already waiving the "activation" fee for me... sounds like BS to me.

And ya it's $57 for the two lines...

[AnnaBanana]

Is there a difference between an ACTIVATION fee and an ADMIN fee??

[gerbil]

yes!
activation fee is when you sign up for the 1st time ..
admin fee is that fee that you pay on a monthly basis

or i could be wrong...

[lazychild]

hows this plan?

$40

MY5
250 Daytime minutes
500 overtime minutes
Unlimited incoming calls
Unlimited evening starts 5pm - 7am.
Rogers-to-Rogers
Caller ID
Campus to Campus calling
Send/Chat till Jan 31 2008

[lindmar]

i got my pearl about 3 weeks ago. It broke due to software issues on the phone. Supposedly they were out of stock of the pearl for the past few days and because they delayed my delivery for a while, they are sending me a curve instead...


Cool...

I would take this over the pearl, but to be honest if they wouldnt give me a replacement or a deal, I was going to cancel the BB service and get an iphone in the us and get on a cheaper rogers plan

[IceQue]

hows this plan?

$40

MY5
250 Daytime minutes
500 overtime minutes
Unlimited incoming calls
Unlimited evening starts 5pm - 7am.
Rogers-to-Rogers
Caller ID
Campus to Campus calling
Send/Chat till Jan 31 2008

is that reg my5? or ld one?

[lovepizza]

question...

my bb is acting up and i was going to call in for a replacement....
BUT when i originally got it, they forgot to charge me, if i called in, would they see that i haven't paid for it and charge me for it now? (almost a year)

[themanfromvlad]

OK, here's what I got, tell me how I did:

250 minutes
Night Weekend unlimited from 6pm
Caller ID
Voicemail
125 texts

$25 +6.95 + 0.50

I also get unlimited calling for the first six months of this 3-year deal.

[Vickel]

OK, here's what I got, tell me how I did:

250 minutes
Night Weekend unlimited from 6pm
Caller ID
Voicemail
125 texts

$25 +6.95 + 0.50

I also get unlimited calling for the first six months of this 3-year deal.

not bad, you can try getting 100 ld mins added on

[lindmar]

question...

my bb is acting up and i was going to call in for a replacement....
BUT when i originally got it, they forgot to charge me, if i called in, would they see that i haven't paid for it and charge me for it now? (almost a year)

Did you hear about mine a page before?!?

I didnt even buy mine from Rogers. I bought if off eBay....
And I got a free replacement from rogers.

Just call, it wont hurt.

[sharee]

I have a friend ive signed on and shes got her 3 month unlimited coming up and she wants to get a good deal. She has squat now. Ive been with rogers for 10 years and I got her to go from bell to rogers. I need someone on here to tell me what shes could get. :confused:

[sully]

OK, here's what I got, tell me how I did:

250 minutes
Night Weekend unlimited from 6pm
Caller ID
Voicemail
125 texts

$25 + 6.95 + 0.50

I also get unlimited calling for the first six months of this 3-year deal.

Okay, I need to go call and get this. I currently pay $25/mo for 200 minutes, unlimited evenings starting at 6 PM, and unlimited weekends. Then I pay for the $10 Communicate Value Pack, which includes Voicemail, Call Display and 125 outgoing messages. Then I pay the system access fee.

In essence, I pay $10/mo more for no reason. Time to make a call!

[Aznsilvrboy]

Okay, I need to go call and get this. I currently pay $25/mo for 200 minutes, unlimited evenings starting at 6 PM, and unlimited weekends. Then I pay for the $10 Communicate Value Pack, which includes Voicemail, Call Display and 125 outgoing messages. Then I pay the system access fee.

In essence, I pay $10/mo more for no reason. Time to make a call!

You can both do a bit better. I get 275 minutes, unlimited evening and weekends from 6pm - 8am, caller id, voice mail, 125 outgoing text and 1000 canadian long distance minutes. I get all of that for $20 + SAF + 911 fee + taxes + 5% bundle discount.

[Impossibles]

OK, here's what I got, tell me how I did:

250 minutes
Night Weekend unlimited from 6pm
Caller ID
Voicemail
125 texts

$25 +6.95 + 0.50

I also get unlimited calling for the first six months of this 3-year deal.

Arrgh, I don't know how you guys get the 125 txt messages. Every time I've asked they say they can't do it.

[skanji]

Cool...

I would take this over the pearl, but to be honest if they wouldnt give me a replacement or a deal, I was going to cancel the BB service and get an iphone in the us and get on a cheaper rogers plan

regardless what everyone says, within 1 year the data market willbe much more competitive in Canada...it's inevitable....

[myapple]

Arrgh, I don't know how you guys get the 125 txt messages. Every time I've asked they say they can't do it.
Get the $20 plan with free call display. Add the $10 communicate package. Since you have the communicate plan, ask for a $5 discount (or $10 if u're lucky) since you are no longer using the call display credit.

[MacBuster]

I'm completely overhwelmed byt his thread, so I hope an expert can help out. I guess I'm looking for a good comparable for my usage needs.

I currently have:

100/1000 Eve/Weekend Plan $25.00
Essential Value Pack 12.00
Unlimited Incoming Local Calls

But my bill is always over $120, and regularly over $150.

- I'm often over 500 daytime minutes (!)
- I am usually talking to a small number of people multiple times
- I usually only call one long distance number regularly.


For instance, this is a typical usage charge for me:

Voice 100 Weekday/1000 Eve/Wkend 204:00 $0.00
Voice Unlimited Incoming Local Calls 304:00 $0.00
Voice Weekday 372:00 $93.00
Voice Long distance charges $36.90


thanks for your help guys. I'm pretty lost with all this wireless stuff.

[Impossibles]

Get the $20 plan with free call display. Add the $10 communicate package. Since you have the communicate plan, ask for a $5 discount (or $10 if u're lucky) since you are no longer using the call display credit.

I tried that, they wouldn't apply the $5 credit to the communication package.

[MacBuster]

ok, so they offered me:

250 daytime
unlimited incoming
100 LD
evening and weekends after 6PM
$5 credit on my voicemail package ($12)


for $25


This seems like a pretty standard deal. I think it might work out better than the 100/1000 unlimited incoming I had with the addition of my5 for $40 that they are offering.

The retentions girl said that they cannot add my5 to the "loyalty program" she offerend above.

So what's the cheapest way you can get a my5 added to a plan like this? Can I pay a bit extra for a "better" loyalty plan that can include my my5? 250 is still not enough for me, but with my5 it would be.

[AnnaBanana]

Anyone else have the experience of being quoted one price and one specific plan, and then when you call back a few days later, they quote you something COMPLETELY different? we were pseudo happy with what we were offered, we were just going to try and get rid of the admin fee (as per my previous post), but we just called back now and we were quoted $30 more than the last guy! and now we're on hold... AGAIN. I don't get how this can happen - the CSR says that he writes everything into our file, so why is it that the next CSR can't just see it in plain view?? I HATE ROGERS.

[Vickel]

Anyone else have the experience of being quoted one price and one specific plan, and then when you call back a few days later, they quote you something COMPLETELY different? we were pseudo happy with what we were offered, we were just going to try and get rid of the admin fee (as per my previous post), but we just called back now and we were quoted $30 more than the last guy! and now we're on hold... AGAIN. I don't get how this can happen - the CSR says that he writes everything into our file, so why is it that the next CSR can't just see it in plain view?? I HATE ROGERS.

that happens alot,
like other have suggested record you calls

[dizzydevil]

I called a couple of weeks ago and signed onto this plan. It's not the sweetest deal, but seems alright:

200 min daytime
unlimited inc.
unlimited eve/wkn @6pm
100 Canadian LD
$22

added the CID, VM, 125 txt pkg for $5

Total: $27+SAF+911+tax.

Signed a 2yr contract and also picked up the W580i for $25! He backtracked my account, so if I wish to terminate before the 2yr's up, I still pay the $20/mo up to $200 max instead of $400.

[Dough]

i've been a rogers customer since late august 2007 (this year)

a week ago, my new plan kicked in its as follows

$40 Student Plan
200+50 Daytime
Unlimited EW @ 9
Unlimited Incoming
Canada-wide My 5+5

$40 + SAF + 911 + tax

I really wanted call display as i live outside of the 416 area code while I am at school... So i called a few times got rejected, and finally i got it! Unfortunately they only gave me call display not the $10 communication pack, but this is good for now, at least until my 3 months chat n' send bonus is over :D

[bubble.tea]

....
Can you think of anything useful I should try and squeeze out of them? :D

yeah....a little backbone, and telling a new customer where to LeShoveit. Seriously, as a new customer you got this? So Retentions is now actually the if-you're-a-smart-customer-yes-even-a-new-customer-you-too-can-get-the-same-deal-department?

I'm impressed. Just curious...did you actually have to do anything, or did the rep just spoon feed the deal to you?

I called a couple of weeks ago and signed onto this plan. .......He backtracked my account, so if I wish to terminate before the 2yr's up, I still pay the $20/mo up to $200 max instead of $400.


WHAT? This is verrrrrrrry interesting. How the HECK...I'm pretty sure this rep did something they weren't supposed to. You're lucky.

....Called rogers, told them my pearl was broken! They looked up the serial # and all the details,
No problem we're sending you a free replacement.
I bought the think off ebay, but they checked and said I had warranty.

There is a special policy/courtesy extended to Data devices that Rogers carries. OBVIOUSLY, the Pearl you bought was ORIGINALLY FROM Rogers, hence the IMEI (not serial) was in their records.

There's no mystery here other than a recap of how smoothly a broken data device replacement should play out.

@ the person who is worried about being billed retroactively for the BB they received for free....yes OF COURSE Rogers can tell you're using it. EVERYTIME you make a call Rogers logs what device you used to make it on. The RIGHT thing would have been to pay what you owed from the get go.

[help_questions]

I just took a look at the Fido value packs, as I am calling their retentions dept. on behalf of a friend. It appears that the Fido Value pack is a better !!!


12MB of internet compared to the 5MB rogers' customers get with the $20 pack.....something to keep in mind when calling retentions.

[bubble.tea]

^:eek: WOW...Truly awesome Fido Value Packs (http://www.fido.ca/portal/en/packages/value_packs.shtml)....Only means Rogers will be following suit quit shortly :). YES!!!!

[Sarcasmo]

I just got a call from Rogers yesterday. The rep said it was a "customer satisfaction" call. As I had just let my contract lapse (I had a retention plan), it was probably a "get you to renew your contract" call. The plan I had was the following:
200 daytime minutes
Early evenings & weekends
Call Display
VM
$25+SAF+911+tax

The guy was quite friendly and I told him that I'd like some more features but I'm not interested in paying any more. Without hesitation, he offered name display and who called or text messaging. I took name display and who called. He then said he could give me R2R or 100 min LD. Since I rarely go over my 200 min, I took the 100 LD. I figured it wasn't a bad deal (I know some people do better) so I took it.

I didn't have to threaten to quit or anything and the rep said he wasn't from the retentions dept. It was a very pleasant experience to say the least.

[1226]

7+ years with Rogers and I'd like to stay but I want a better plan. Called in twice so far, better results the second time, but still not quite what I'm hoping for. I called with the premise that my GF is on Telus and I'm on Rogers (true) and my contract is coming due (true, in a few days) and her contract is as well (not quite, not until March). And we wanted to be on the same plan so I wanted to see what Rogers would offer me before I went over to Telus.
------
My current plan (very unspectacular):

$20 + system access + tax
200 daytime
e/w at 8
CID
------
My goal (very modest IMO):

250 daytime
e/w at 6
unlimited incoming
CID
VM
100 LD
125 text
$20 + system access + tax
W580i for free (OK that might be stretching it, but I want it cheap)
------
1st attempt (called *611 from my cell):
Was offered (no room for negotiation):

250 daytime
e/w at 6
CID
100 LD
$25 + system access + tax
W580i for $205 (2 yr) or $155 (3 yr)

Worst plan ever offered by retentions? :confused:

Asked about adding unlimited incoming, VM, and texts (said a friend of mine had the plan) and before I could even finish listing them she cut me off saying none of those items would be included in this plan.
------
2nd attempt (3 days later)
Called retentions directly. Much nicer rep this time (also in Burnaby). Sarah I think her name was?

Far superior plan but not quite there:

250 daytime
e/w at 6
CID
R2R
100 LD
she said $31.30 after tax - so I guess $20.75 + system access + tax?
W580i for $69 on 3 yr contract

Asked if I could replace R2R with unlimited incoming and she said that wasn't available with this plan. She mentioned a 700 daytime minute plan for $50 which I could get unlimited incoming but I'm not interested in spending that much. Adding VM was apparently $6. Forgot to ask about texts.
------

So I guess my next step is to call back in a couple days and present my goal plan as the one Telus is offering me. Unless somebody has a better suggestion?

To follow up, I made my third attempt last night calling retentions directly. I presented the same story except this time I said Telus had countered with a better plan which included unlimited incoming and some amount of texts.

So she comes back with the plan I was looking for all along:

250 anytime
e/w at 6:00
unlimited incoming
unlimited R2R
VM
CID
125 texts
100 LD

$20 + system access + 911 + tax
W580i free after $50 MIR (3 yr contract)

So that's actually a little better than I was hoping for. :)

I guess the key is asking three times. Like Will Ferrell's character in the 2nd Austin Powers movie. :cheesygri

[Mad.Whack]

Hey guys, I can confirm that when you do a [corporate] HUP, your credits that have an expiry date ("To be removed on 12/01/2009") automatically get extended along with your contract extension. :)

[jaemes]

I just did it a couple of minutes ago and got
250 minutes
e/w @ 6pm
R2R
VM
CID
125 text
100 LD
an w810i 3years for 29.99 after rebate.
and 3 months unlimited calling.

I know I could've probably done better.
But I don't mind paying a little extra sometimes =P

(though, damn. I probably should've asked for free incoming)

Oh! and Thanks to the op and everyone who helped everyone out!

[nic0921]

Hey guys, I can confirm that when you do a [corporate] HUP, your credits that have an expiry date ("To be removed on 12/01/2009") automatically get extended along with your contract extension. :)

Does this show up on your online profile? The rep told me my credits will be extended, but the original expiry date is what I see on my online profile...

[UncleRico.]

'Wireless powers Rogers' 75% profit jump'
http://www.canada.com/ottawacitizen/news/business/story.html?id=63a9ebc1-08fe-4a7e-9776-e7c53fd6c2ff

If you guys ever feel bad about pulling retentions around, don't worry about it. They've got PLENTY of customers paying normal prices and probably are getting more customers from other subscribers. I hate to let Rogers take over the Canadian GSM market, but since there's no one else in the ring, I'd just prefer to be in the right corner.

[st7860]

trying to get some people to buy a car from the us is like trying to get someone to spend just 20 minutes on the phone with retentions. a lot of people say they want to save money but they don't want to do it because its troublesome.

on the other hand, people here on this board are SPECIAL of course.

[Acuratl]

'Wireless powers Rogers' 75% profit jump'
http://www.canada.com/ottawacitizen/news/business/story.html?id=63a9ebc1-08fe-4a7e-9776-e7c53fd6c2ff

If you guys ever feel bad about pulling retentions around, don't worry about it. They've got PLENTY of customers paying normal prices and probably are getting more customers from other subscribers. I hate to let Rogers take over the Canadian GSM market, but since there's no one else in the ring, I'd just prefer to be in the right corner.

Definately, rogers is making money off us too, a little bit...

[airjordan604]

almost a year into my 3 year contract.... made the annual call... basically just wanted a few more features (5MB, R2R)

250 anytime
unlimited even/weekends
CID /Voicemail
100 CDN LD
Unlimited R2R
5MB Data
125 Txt

$20 + SAF & Taxes

Blackberry Curve for $149

[Mad.Whack]

Does this show up on your online profile? The rep told me my credits will be extended, but the original expiry date is what I see on my online profile...

Yes, I noticed the changes on my online profile.

[G-Unit!!]

All, would appreciate it if you can give me a quick rundown of new phones that are out or will be coming out from Rogers. My 3 yr plan is up and would like to negotiate for a new phone.

Thanks very much.

[Kaitlyn]

Man the rogers customer service site is always down. 99% of the time I can't log in

[sucker4adeal]

almost a year into my 3 year contract.... made the annual call... basically just wanted a few more features (5MB, R2R)

250 anytime
unlimited even/weekends
CID /Voicemail
100 CDN LD
Unlimited R2R
5MB Data
125 Txt

$20 + SAF & Taxes

Blackberry Curve for $149

What time is the unlimited evenings/weekend?

That's the kind of plan I have been looking for...

[trini_2_d_bone]

Bell has a nice EPP for $20.00 per mth. System activation is waived for the first yr.

[airjordan604]

What time is the unlimited evenings/weekend?

That's the kind of plan I have been looking for...

6PM

[chr0nz]

k so i have the $10 plan that comes with
* 250 Wday/Unltd Eve/Wkend
* 6PM Early Eve. Calling Option

does anyone know a way to get call display, and txting for free? like any good reasons.. i have only been with them for about 4 months now. and possibly voicemail would be a plus..

anyone know any good reasons? on how to get it?

[JayWang]

almost a year into my 3 year contract.... made the annual call... basically just wanted a few more features (5MB, R2R)

250 anytime
unlimited even/weekends
CID /Voicemail
100 CDN LD
Unlimited R2R
5MB Data
125 Txt

$20 + SAF & Taxes

Blackberry Curve for $149


wow, i feel so ****ing ripped off after reading what you have.

[rupture]

k so i have the $10 plan that comes with
* 250 Wday/Unltd Eve/Wkend
* 6PM Early Eve. Calling Option

does anyone know a way to get call display, and txting for free? like any good reasons.. i have only been with them for about 4 months now. and possibly voicemail would be a plus..

anyone know any good reasons? on how to get it?

You have a $10 plan and want to get features added on for free? People in other parts of Canada would kill for your plan, consider yourself lucky and pony up the extra $10 for a comm package that includes CID, VM and TXT.

[rogers_guy]

You have a $10 plan and want to get features added on for free? People in other parts of Canada would kill for your plan, consider yourself lucky and pony up the extra $10 for a comm package that includes CID, VM and TXT.

I don't want to ruffle your feathers T.O. guy but, I have the $10 plan and also receive caller id and unlimited incoming for free. As well, I get 10% off my plan fee! After getting all this for under $ 10/mth I personally would feel silly for asking for anymore at N/C. To answer the other Winnipegers questions about n/c caller id. I think being with Rogers for only 4 months, asking for something at this stage is premature.

[rupture]

I don't want to ruffle your feathers T.O. guy but, I have the $10 plan and also receive caller id and unlimited incoming for free. As well, I get 10% off my plan fee! After getting all this for under $ 10/mth I personally would feel silly for asking for anymore at N/C. To answer the other Winnipegers questions about n/c caller id. I think being with Rogers for only 4 months, asking for something at this stage is premature.

Bah, that's good. Don't worry, my feathers are still intact.

[tyco0301]

I've got the following discounts. How much do they add up to in dollars?

Value Pack 1 Month Credit
Call Display Credit -
Loyalty Voicemail Discount
Enhanced Voicemail Disc
33.3% Value Pack Add-on Disc.

[wiebecj]

Rogers retentions now has a new message on their line - "IF YOU ARE NOT CALLING TO CANCEL YOUR SERVICE - HANG UP AND CALL xxx" Oh oh... Wonder if they are going to start cracking down on this retentions is a free for all business..

[st7860]

that message has been there for a long time already.

[wiebecj]

that message has been there for a long time already.

really? I called it 1 week ago, and 3 weeks ago, and 2 months ago.. and it wasn't there! This is when I call the direct 1-800 number for rogers retentions (not the *611 cancel my phone method) Maybe it's nothing then :-)

[st7860]

you are right. I was thinking about the Fido retentions number instead. oops.

[wiebecj]

you are right. I was thinking about the Fido retentions number instead. oops.

great! I thought maybe I was going crazy!!

[isom3tric]

What time is customer relations open till, I've been on the phone with rogers for 1 hour and last minute finding out that their not relations -_-

[nidserz]

What time is customer relations open till, I've been on the phone with rogers for 1 hour and last minute finding out that their not relations -_-

its open till 12 i believe

[nidserz]

really wanted a my5 plan but she said i couldnt add it and that i should stick with my plan and just add on 15$ mobile to mobile canada-wide
so i did hehe
my plan is now:
$25 250 min/eve/wk 6pm
$20 comm pack (2500 txt, 1000 picture, who called, cid, vm, name display, 5MB)
$15 rogers mobile to mobile canada-wide
$5 1000 cdn long dsitance
-$5 early weekday
-$10 monthly credit
-----------------
$50 + fees + tax = $65.49

I think its pretty good for everything I am getting. The only over charge I can see myself getting is international text msgs which i do send sometimes since I am not from Canada and data but i have been watching like a hawk and with iphone and pearl i managed to stay under 5mb this month so i think i will be fine
The lady said $15 credit was max and was surprised at the lovely price plan and credits I was already receiving so I don't think she was going to give me any more credits...maybe down the line I will call back but I'm happy for now!
None of this needed a contract extension so I can remove features as I want!

[vasya]

really wanted a my5 plan but she said i couldnt add it and that i should stick with my plan and just add on 15$ mobile to mobile canada-wide
so i did hehe
my plan is now:
$25 250 min/eve/wk 6pm
$20 comm pack (2500 txt, 1000 picture, who called, cid, vm, name display, 5MB)
$15 rogers mobile to mobile canada-wide
$5 1000 cdn long dsitance
-$5 early weekday
-$10 monthly credit
-----------------
$50 + fees + tax = $65.49

I think its pretty good for everything I am getting. The only over charge I can see myself getting is international text msgs which i do send sometimes since I am not from Canada and data but i have been watching like a hawk and with iphone and pearl i managed to stay under 5mb this month so i think i will be fine
The lady said $15 credit was max and was surprised at the lovely price plan and credits I was already receiving so I don't think she was going to give me any more credits...maybe down the line I will call back but I'm happy for now!
None of this needed a contract extension so I can remove features as I want!

Current plan:
200 daytime
Evenings from 6PM
Rogers2Rogers
no SMS
no data
no long distance
corporate $25 plus $10 (CID, VM, WhoCalled) plus SAF plus taxes

The Goal is to add more minutes and data (just got iPhone from states). Called 4 times, every time was different plans and prices. The last guy told me that he has applied around $30 discount.
Finally I got with 3 year new contract:

250 daytime
Unlimited incoming
Evenings/e from 6PM
comm pack (2500 txt, 1000 picture, who called, cid, vm, name display, 5MB)
100 Canadian Long distance
Total $38.70 all inclusive (even SAF and taxes)

The friend of mine called next day. And he could not get the same plan untill he mentioned my name and phone number. The CSR checked it. And agreed to give him the same plan.
Oh, forgot to mention that I did not need any phone with 3 years contract I just signed.

[mr_yellow]

Has anyone been able to get the CSR to give the Sony Ericsson w580i for less than $99 with a 3 year plan? If not then i'm not going to push. otherwise, GAME ON!

[paulwall9321]

Hey guys...I called Rogers today...and all they offered me was...

250 mins
Unlimited evenings and weekend - after 6
Caller ID

for $25 + SAF+911

Terrible deal...what can i do or say to get more features???

[Vaxine]

Hey guys...I called Rogers today...and all they offered me was...

250 mins
Unlimited evenings and weekend - after 6
Caller ID

for $25 + SAF+911

Terrible deal...what can i do or say to get more features???

Keep calling till you find the right person to talk to!!!

[icebird144]

Has anyone been able to get the CSR to give the Sony Ericsson w580i for less than $99 with a 3 year plan? If not then i'm not going to push. otherwise, GAME ON!

I'm pretty sure you can get something better, close to $0. 99 is the regular price anyways...

[BB88]

Hey guys...I called Rogers today...and all they offered me was...

250 mins
Unlimited evenings and weekend - after 6
Caller ID

for $25 + SAF+911

Terrible deal...what can i do or say to get more features???

Can't say it's a "terrible" deal since it's the normal retention plan which is better than alot of normal deal on the street already.

[Eeric]

Has anyone been able to get the CSR to give the Sony Ericsson w580i for less than $99 with a 3 year plan? If not then i'm not going to push. otherwise, GAME ON!

I got it back in August for $149.99 - $50 credit - $50 MIR = ~$70 smthg after taxes with 3 yr, so its possible

[1226]

Has anyone been able to get the CSR to give the Sony Ericsson w580i for less than $99 with a 3 year plan? If not then i'm not going to push. otherwise, GAME ON!

Originally the CSR offered it to me at $69 after $50 MIR. When she came back from hold she told me I would actually get it for $0 after MIR. I'm waiting until I see my bill before I get too excited though.

[dragontea]

got this:

250 minutes
e/w starting 6pm
Rogers to Rogers
Call display
Voicemail
125 Text messages

$21 plus saf/911/taxes

[dizzydevil]

Has anyone been able to get the CSR to give the Sony Ericsson w580i for less than $99 with a 3 year plan? If not then i'm not going to push. otherwise, GAME ON!

As I posted not long ago, I got the W580i for $25 on a 2 year plan after discounts, rebate, and tax. The bill hasn't arrived yet, so can't say for certain.

[bluekayaker]

I just got off the phone with retentions, and finally settled on this after my third call getting nowhere better:

250 anytime
6pm eve/weekend
R2R
1000 LD minutes
5MB data
CID / VM / 125 txts

$30 + SAF + 911 + taxes

and a blackberry Pearl for $50.

How do you think I fared?

I got the same plan for my husband, without the 5MB data and $5 cheaper.

[Draco]

hi, just wondering if anyone thinks it's possible for me to get free caller id or text messaging on top of the $10 plan b/c i don't really need voice mail. I've been with rogers for a year now. Right now i'm paying like $15 more for the exact features of the $10 plan.

[shiny]

Just got off the phone with CSR. She offers:

250 mins daytime, (should I ask for the 25 mins bonus or it's automatic added?)
evenings and weekends from 6pm,
callerID, VM,
100 mins Cannada long distance

for 20$ +SAF +911 +taxes, on a 3 years contract.

I also asked for the Sony Ericsson w580i for better price, but she could not do any better than 99$ (8G memory card added). Is this offer most of people get?

[mr_yellow]

I got it back in August for $149.99 - $50 credit - $50 MIR = ~$70 smthg after taxes with 3 yr, so its possible

Originally the CSR offered it to me at $69 after $50 MIR. When she came back from hold she told me I would actually get it for $0 after MIR. I'm waiting until I see my bill before I get too excited though.

Thanks guys! I'll definitely give i a shot.

[bubble.tea]

..... $0. 99 is the regular price anyways...

SAYS WHO?

[bubble.tea]

'Wireless powers Rogers' 75% profit jump'
http://www.canada.com/ottawacitizen/news/business/story.html?id=63a9ebc1-08fe-4a7e-9776-e7c53fd6c2ff......

Wireless revenue rose 18 per cent to $1.4 billion, as Rogers added 383,000 new subscribers in the quarter to push its total over the seven million mark. Rogers says the average cellphone bill rose seven per cent, year-over-year, to about $75, largely due to increased interest in data services such as text messaging and Internet access.

Laughably insulting, considering Rogers is the ONLY provider YET to offer unlimited WAP services for $5 or $15 like Bell and Telus (or whatever the heck the actual prices are).

[icebird144]

SAYS WHO?

I meant $0. $99..... I got a bit lazy and skipped out the $
(and by reg price I mean w/ 3 yr contract)

[bubble.tea]

I meant $0. $99..... I got a bit lazy and skipped out the $
(and by reg price I mean w/ 3 yr contract)

lmao...I was gonna say that's quite a nice price :eek:.

[mr_yellow]

Free w580i *is* possible!

FYI, I called in under the pretense that I was consolidating my wife and my cell phone plan (which is true). She's on bell, I'm on Rogers.

Called once yesterday and the rep offered to put her on

$20 200 minute plan w/ 3month unlimited talk + message
$10 comm pack (125txt,vm,cid)
-$10 credit
SAF + 911
$99 w580i
$35 admin
-$35 admin credit
------------------------------------

After 3 months (when unlimited stuff expires), we can switch her plan to my retention plan which is basically the same except I get 250 min/month and unlimited we/wn

$20 250 minute w/ free we/wn @ 6pm
$10 comm pack
-$10 credit
+SAF +911

I said I'll think about it and confirm which phone the wifey wants. Rep put everything in the notes.

Called again today, gave the backstory and told the rep:
- "Bell is offering to give us a free phone + Bell2Bell"

The rep was happy to add those to my wife's offer.

so in the end, my wife is getting

$20 200 minute plan w/ 3month unlimited talk + message
$10 comm pack (125txt,vm,cid)
-$10 credit
R2R
SAF + 911
$99 w580i
-$99 credit
$35 admin
-$35 admin credit
------------------------------------

And i'm getting

$20 250 minute w/ free we/wn @ 6pm
$10 comm pack (125 text,cid,vm)
-$10 credit
R2R
+SAF +911

Plus we're keeping her number from bell. (thank god for number portability).

So yes, you can get the w580i for free. The rep was very happy to give us that phone for free. I wonder if we could've gotten a more expensive phone since she didn't bat an eye when I asked for the w580i. Ah well. that was the phone we wanted anyways. Plus we get an 8 gig memory stick for free with the rogers.com/memorypromo

I know it's not the absolute best Plan but we don't use LD and 250/month should be okay considering we call each other the most anyways and all our friends are on rogers so R2R will save us some minutes. In the end, I'm going to call in a few months when the next batch of phones come out and extend to a 3 year contract and HUP. I'm already on year 2 of a 3 year commitment. Hopefully the iphone will be out by then or a better data plan. =)

[master640]

800 Mins
After 5:00 PM Free (Grandfather)
Weekend and Evening Free
1000 Long Distance Mins
Free Called ID
Free Basic Voice Mail
2500 Text Messaging
5 MB of Data


$61.95 a Month Including Taxes, 911 and System Access Fee

[The Destroyer]

So yes, you can get the w580i for free. The rep was very happy to give us that phone for free. I wonder if we could've gotten a more expensive phone since she didn't bat an eye when I asked for the w580i. Ah well. that was the phone we wanted anyways. Plus we get an 8 gig memory stick for free with the rogers.com/memorypromo
Yup definitely is possible as I got one for free last night with a new line I added on. Got the phone for $50 originally (corp price for 3 year contract) and no activation fee and at the end of the call she was like you know what I'll give you the phone for no charge. :D

Not bad at all especially with the new 8GB promo! :cheesygri

[skanji]

Guys,

Can anyone suggest what I can do about this?

On Sept 29th, I re-upped with Rogers for 3 years and received a beautiful BB Pearl through custome retentions. Around October 19th, I had a brutal problem with it that included an hourglass that appeared on it 24x7. I didn't upload any 3rd party software onto it, or anything foolish like that (I don't even have a data plan)

On Oct 19th, I was told that a new Pearl would be sent to me (after working with BB Customer service through Rogers) as the Pearl seemed to be dead. I was told one would be sent out to be within 72 business hours.

On Oct 24th after I didn't receive it, I called back and was told that Rogers had a problem with their ordering system(?) and that the Pearl was out of stock. I was offered the curve instead and decided to take that, which also helped my confidence in bb since i was wary of the pearl. I was told to call back the next day for a tracking number

On Oct 25th, I was told that there wasn't a tracking a number and to call back on Monday.

On Oct 29th, I was told that a Curve couldn't be offered in place (swap) for a Pearl, and that the best they could do was offer me a refurbished Curve. I told them to cancel my 3 year term as I didn't want a refurbished unit, espeically after upping for 3 years. The CS rep decided to send me a new curve and said I should have it in a week.

I was still waiting for the curve today, when a box finally arrived!!! I was upset that it took so long, but dammit, Rogers came through. I opened it, and it was A FREAKIN' PEARL!!!!

I'm soooo tired of having to call in so many times to get what was agreed to. It's come to the point that I call up Rogers and automatically give them my postal code, date of birth to save time.

What can I do?? Anyone??? I can't spend another 5 hours with Rogers on this one...

[mr_yellow]

Guys,

I'm soooo tired of having to call in so many times to get what was agreed to. It's come to the point that I call up Rogers and automatically give them my postal code, date of birth to save time.

What can I do?? Anyone??? I can't spend another 5 hours with Rogers on this one...

Just call and sort it out. you've made it clear to them that a refurbished pearl is not sufficient and they either need to give you a new Pearl or a refurbished curve. put some elbow grease into it! don't give up!

[MoeJoe]

What are the odds that an Ontarian get the 10 dollar plan?

[rupture]

What are the odds that an Ontarian get the 10 dollar plan?

Zero.

[bubble.tea]

Free w580i *is* possible!

FYI, I called in under the pretense that I .........

Sorry...it just caught my eye as peculiar: Isn't it 'under the pretext' :confused:

[shiny]

Just got off the phone with CSR. She offered:

250 mins daytime,
evenings and weekends from 6pm,
callerID, VM, 125 tex messages (communication package)
100 mins Cannada long distance.

for 20$ +SAF +911 +taxes, on a 3 years contract.

She also gave me the Sony Ericsson w580i for free, and said the charge for the phone will be shown in the bill contained in the package, delivered to my door. But disregard that because she already credited 99$ into my account. I cross my fingers and hope all her words are true.

[morpheiz]

250 mins daytime,
evenings and weekends from 6pm,
callerID, VM, 125 text messages (communication package)

for 20$ +SAF +911 +taxes, on a 3 years contract.

$150 off any phone

...so I picked an expensive one :-D hp ipaq hw6955 $349 - 150.

[cgi101]

250 mins daytime,
evenings and weekends from 6pm,
callerID, VM, 125 text messages (communication package)

for 20$ +SAF +911 +taxes, on a 3 years contract.

$150 off any phone

...so I picked an expensive one :-D hp ipaq hw6955 $349 - 150.

how many years have you been w/ rogers for?

[saltedfish]

Finally, my contract is ended, I am free again. Need suggestion about my current plan, what's the best deal I can get for the same service.

Currently using "Small Business Share Eve/Wknd+", 2 phone number share:
400 pooled daytime minutes
unlimited early Eve/Weekend starting 5pm
unlimited txt mesg
unlimited call between 2 phones

for $90+2x(SAF+911)+tax, roughly $124/month

Thanks,,,
(BTW, this thread should be sticked, look at how many people viewed it and you will know how many people are ripped off by Rogers)

[mr_yellow]

Sorry...it just caught my eye as peculiar: Isn't it 'under the pretext' :confused:

I'm no english major but I checked the definition of pretense and pretext. They look very similar and all involve misleading/hiding one's true intentions. So I think both are valid.

[Trigger]

I'm no english major but I checked the definition of pretense and pretext. They look very similar and all involve misleading/hiding one's true intentions. So I think both are valid.

I'm no english major either, but I can type two words into google :).

http://www.webgrammar.com/fft1299.html

"Pretext, then, is often used to hide the truth, while pretense is commonly used to stretch the truth. "

Pretty close, and you're right. I just wanted to get the real difference out there :)

[JS01]

I just spent the mast 4 hours (that's right 4 hours!) reading this thread and I find it quite interesting. I just have a few questions that I hope someone can answer.

I currently have a 3 year family plan contract that should be heading into it's last year. The plan includes:
150 Shared daytime minutes (horrbile!)
Free evenings @ 9 pm
Free weekends
No CID, VM, LD, Texting or anythings fancy.

And despite this very limited plan, our family's bill comes up to $150+. The reason being is overusage.
Being a university student living at home, I get dealt ALOT of crap because I'm usually the one overusing. So in otherwords, I'm in desperate need of a new phone plan!

I mapped out 3 options. I was hoping that anyone can provide insight and answer a few questions that I have.
1) Call customer rententions and see what they can do with my plan.
- Do they over alternative for family plan users?
- Would I be entitled to more upgrades if I renew 2 phones fr a 3 year contract?
2) Sign up for a new plan and negotiate with the Customer relations department for a good initial deal.
- I've seen a couple of new customers pull this off on the thread
- What is the likely hood of this happening?
3) I work at the Gap so I'm entitled the 'Gap Inc. Corporation plan'
- I was planning to sign up for this and after 3 months negotiate with rententions and wee what I can get
- Would rententions budge considering that I am a nfairly new customer?
- Do they even offer upgrades to those on a corp. plan? or will they just say that my initial plan should be sufficient enough and that they can't do anything to help?

What would be the best approach in my situation?
As a postsecondary student, are there any other deals out there that I can take advantage of? I've heard about the campuscredits or campusplans? what are they?

Also, how does one attain these so called 'credits'? (ie. R2R credits, Early Evenings/weekends Credits, Monthly Plan Credits)
Do you simply ask?

Thanks in advance!
I greatly appreciate all your feedback!

[mr_yellow]

Also, how does one attain these so called 'credits'? (ie. R2R credits, Early Evenings/weekends Credits, Monthly Plan Credits)
Do you simply ask?

Thanks in advance!
I greatly appreciate all your feedback!

The best strategy is to find out what the CSR offers first, leave a backdoor open so that you can call back later so you don't have to commit right away(since you are calling under the PRETEXT that you're cancelling), then call back and ASK if they can match whatever extras you want because you "called" bell and they're offering X, Y, and Z. it's up to the CSR whether they can match it. If they can, do it, if they can't, tell them you'll think about it and call back and repeat. Be sure to mention you want to stick with rogers but are currently unhappy with the plan, etc etc... compliments go a LOOONG way.

This is as much social engineering than it is shopping.

Oh yeah, and only talk to female CSRs. The male ones are usually a-holes on power trips... =) hahaha... turn off your caller ID when you call in so they can't tell it's you too.

This info should be stickied or put in the first post...

[bubble.tea]

.....often used to hide the truth, while pretense is commonly used to stretch the truth. ".....

Thanks for the Engrish lesson this fine afternoon. Good to know these subtle differences:cheesygri .

Now back to RRRRRRRRRRRRRRRRRRRRRRETENTIONS!!!:twisted:

[Rocket Records]

I just called in and said the following:

1 - I currently have the Sony Ericsson 300i and the sound on it is terrible, I've only had it for one year too.

2 - I heard there was a promotion going on, because two of my close friends called in and they received and instant credit towards a new phone.

3- I'd really like a new phone but I'm not interested in all the activation, system, etc fees and the price of the phone, but I do know there is a promotion going on.

4 - I really like the Sony Ericsson 580i.

BANG! I'm getting the 580i within 3-5 business days sent to my house:cheesygri

[goflamesgo]

I had the following on my phone at the end of a 2 year contact:
200 WD/ Unlimited 8PM Evenings + Weekends
R2R
1000 CD Long Distance
Call ID, Network Features

Rep called me from a long distance number with Avtelica (Outside Call Centre Representing Rogers) and asked if I wanted to sign for 2 more years with:
50 Bonus Minutes
Unlimited Incoming

Should I have signed? I'm on the $20 plan and really need 6PM and the Communication Package? Somehow now I am regretting since those are easier to add in retentions. Any thoughts or approaches that I should take?

[Alvito]

I just called in and said the following:

1 - I currently have the Sony Ericsson 300i and the sound on it is terrible, I've only had it for one year too.

2 - I heard there was a promotion going on, because two of my close friends called in and they received and instant credit towards a new phone.

3- I'd really like a new phone but I'm not interested in all the activation, system, etc fees and the price of the phone, but I do know there is a promotion going on.

4 - I really like the Sony Ericsson 580i.

BANG! I'm getting the 580i within 3-5 business days sent to my house:cheesygri

how long have u been a customer for?

[newbie0121]

I signed up for the vision internet plan when it became available in Vancouver, and had to call Rogers a few times to get everything sorted out. From the mess of their system not able to add that option properly and dealing with different reps, I ended up with the following plan.

250 daytime minutes
Unlimited weekend/evening @ 6
Unlimited Rogers to Rogers
Caller ID
Unlimited text msg
Vision Mobile Internet Plan (10mb)
Unlimited video calling

For $15 + SAF + Taxes

I think I got lucky :lol:

[Rocket Records]

how long have u been a customer for?

I'd say around 3 years.

[jamk85]

I signed up for the vision internet plan when it became available in Vancouver, and had to call Rogers a few times to get everything sorted out. From the mess of their system not able to add that option properly and dealing with different reps, I ended up with the following plan.

250 daytime minutes
Unlimited weekend/evening @ 6
Unlimited Rogers to Rogers
Caller ID
Unlimited text msg
Vision Mobile Internet Plan (10mb)
Unlimited video calling

For $15 + SAF + Taxes

I think I got lucky :lol:


How did you get that?? Is it BC only?

[shiny]

Called 2 clerks, they both verified the w580i is free and will be at my door mid of next week. Can't be happier:cheesygri

[newbie0121]

How did you get that?? Is it BC only?

Basically they couldn't find the right code to add the plan, so the 1st rep said he'll give me a monthly credit instead. I called back to confirm I'll have the 3 months unlimited data and 3 years video calling, and told wasn't the case, so they tried to fixed that as well, but "had trouble with their system".

At the end of the 1st month when I got the bill, I noticed I was credited $5 for monthly credit, addational $5 for text msg credit, and a $5 vision credit. So basically I get vision internet plan for free + minus $5 monthly lol...

I thought they did the billing wrong the first month, but this is the 2nd statement I got and shows those exact credits...so I guess I got lucky, I don't think anyone else will be able to get that as it is clearly an error.

[InternalStorm1]

Any more info on this Vision internet plan? I haven't heard of it before. I looked it up and apparenlty it's 10MB of web usage and then the video stuff on top which doesn't work since I have an iPhone. I also read it doesn't work for non-Vision phones and doesn't include data phones... would it be possible to use an EDGE device like the iPhone and get this plan and feed off the 10MB? It's a great deal if it's just $5 (regular price $10...).

I tried calling in today to cash in two of my credits (SMS and CallID) for the $10 communicate pack and the guy said "ya sure I can do that so you'll be saving 2 bucks a month and getting the voicemail.." and I said "yes, correct" he went to do his thing and came back said it was all done... I asked to confirm what I would be paying each month and it ended up being $5 more than I had been paying before which made no sense because of what we discussed earlier. He said I had to lose one of the credits because I was "upgrading" the plan and I said that's not what he said earlier then he went on and on about how I already had a great plan blah blah.

Anyways, this just upsets me I hope I'll be able to squeeze something out of them soon. The data rates are getting me really upset because I would love data with my iPhone but the price is just so ridiculous I don't want to support such rape.

Thanks!

[sonam1989]

i have a few questions this is my first try at getting a retentions plan..

1.is it better to call the retentions direct line (1-888-936-7283) or go *611

-2.i dont really know how to start this negoitation off.. what do i say? ive had this number for almost 10 years. is there any good points to make? like maybe compare my plan to better plans out ther by differnet carriers?

3.and lastly this phone is under my dads name but i use it so do i have to get him to call or can i call on his behalf? thanks:D

[PQpine413]

what are retention hours?

[Neb]

Called last night, here is what happened.

I am already on a retention plan, and currently using rogers as internet provider also. I am 1 year into my 3 year contract.

In the beginning, the rep would not budge on HUP, staying i can get the W580 for 49.99 but not lower, this is price if i sign up with their Rogers phone for 11.95 a month for 12 months. Which is pretty good. I didn't bite and said I would think about it. 10 mins later, the same rep calls me back and said he has talked to the manager and can now offer me a W580 for free and admin fee waived if I sign up for their home phone.

I have been thinking of switching to rogers home phone, but price has alwasy been higher than Bell unless you want alot of different features. So after 5mins of negotiations.

I got 5 dollar waived off my wireless plan and I have added R2R and got a W580 free.

current plan 25 -> 20
250min
Caller ID
100min LD
VM
R2R
Unlimited W/E and weeknights at 6pm
SAF + Tax

And I can bundle the 3 service to get 10 % off
I currently also have 10 dollar credit for internet service.

Is this a fair deal? I guess I did get sucked into the home phone, but planned to switch anyway. bell currently charges 27 + tax for me, and now I would be paying 11.95 +4 dollars (1 option) + SAF +tax

[help_questions]

it depends....how long is the home phone contract that you signed on to?


Called last night, here is what happened.

I am already on a retention plan, and currently using rogers as internet provider also. I am 1 year into my 3 year contract.

In the beginning, the rep would not budge on HUP, staying i can get the W580 for 49.99 but not lower, this is price if i sign up with their Rogers phone for 11.95 a month for 12 months. Which is pretty good. I didn't bite and said I would think about it. 10 mins later, the same rep calls me back and said he has talked to the manager and can now offer me a W580 for free and admin fee waived if I sign up for their home phone.

I have been thinking of switching to rogers home phone, but price has alwasy been higher than Bell unless you want alot of different features. So after 5mins of negotiations.

I got 5 dollar waived off my wireless plan and I have added R2R and got a W580 free.

current plan 25 -> 20
250min
Caller ID
100min LD
VM
R2R
Unlimited W/E and weeknights at 6pm
SAF + Tax

And I can bundle the 3 service to get 10 % off
I currently also have 10 dollar credit for internet service.

Is this a fair deal? I guess I did get sucked into the home phone, but planned to switch anyway. bell currently charges 27 + tax for me, and now I would be paying 11.95 +4 dollars (1 option) + SAF +tax

[w3ss]

250 daytime +25 bonus
e/w at 6
CID
VM
100 LD
125 text
R2R
$25 + system access + tax
W580i for free (3yr)

Great deal for me (was paying $40+ for similar plan). Thanks for everyones posts! I'll try to get this plan cheaper later.

[dealtaker]

I just called in and said the following:

1 - I currently have the Sony Ericsson 300i and the sound on it is terrible, I've only had it for one year too.

2 - I heard there was a promotion going on, because two of my close friends called in and they received and instant credit towards a new phone.

3- I'd really like a new phone but I'm not interested in all the activation, system, etc fees and the price of the phone, but I do know there is a promotion going on.

4 - I really like the Sony Ericsson 580i.

BANG! I'm getting the 580i within 3-5 business days sent to my house:cheesygri

Did you call retentions? Or just the regular Rogers number?

[Deviatorz]

I got the plan from cancellations and I've been with Rogers for 1 month. Of course my situation was very unique, and I got a rep that was just very very nice too.

Edit
Forgot to say what I got:

250 dt
100ld
CID
VM
125 TXT
R2R
Unlimited after 6pm

$25 SAF 911 not included.

This is the basic plan of all the plans but still it's pretty good and I'm very happy about it.

[rupture]

Hijacking the thread just a tad, but wanted to let all of you know that Rogers is now offering an unlimited Blackberry plan for $15/month

http://www.shoprogers.com/store/wireless/services/personalemail.asp?shopperID=51U871UUKJWP9MS9PNQRAF 2A4AB598AB

They say that it will work with the Pearl only but how would they know? Doubt it will make much of a difference, sadly there is no unlimited data browsing. Someone should try and contact retentions to see if they can get this unlimited plan for $10!

[delhite]

Called last night, here is what happened.

I got 5 dollar waived off my wireless plan and I have added R2R and got a W580 free.

current plan 25 -> 20
250min
Caller ID
100min LD
VM
R2R
Unlimited W/E and weeknights at 6pm
SAF + Tax



how/what do u say to get the 5$off i hv been trying to do that but no luck!

[HotDealsRock]

I just called in and said the following:

1 - I currently have the Sony Ericsson 300i and the sound on it is terrible, I've only had it for one year too.

2 - I heard there was a promotion going on, because two of my close friends called in and they received and instant credit towards a new phone.

3- I'd really like a new phone but I'm not interested in all the activation, system, etc fees and the price of the phone, but I do know there is a promotion going on.

4 - I really like the Sony Ericsson 580i.

BANG! I'm getting the 580i within 3-5 business days sent to my house:cheesygri


what's the number you called?

[murvn]

i currently have a sucky family plan(2 phones):
-150 anytime
-free weekends
-CID on only one line
i think thats it
and i reached a semi-nice lady today, she offered:
-200 or 250 anytime minutes on each phone.
-10 dollar bundle for free
-100 LD
- CID,VM on both
- R2R (forgot about this)
for $31(after tax) each line...so its like 62 bucks for 2 lines.
i tried to push for the LG Shine for free, but she said the best she could do is $49 upon a 3-year-contract renewal..
i said i would call back,,
so when(what time) should i call back today ( i want to get this over with today).
ps. i called @ around 2pm today (saturday)
and what in particualr should i ask for if there is better deal to be made?

[delhite]

i currently have a sucky family plan(2 phones):
-150 anytime
-free weekends
-CID on only one line
i think thats it
and i reached a semi-nice lady today, she offered:
-200 or 250 anytime minutes on each phone.
-10 dollar bundle for free
-100 LD
- CID,VM on both
for $31(after tax) each line...so its like 62 bucks for 2 lines.
i tried to push for the LG Shine for free, but she said the best she could do is $49 upon a 3-year-contract renewal..
i said i would call back,,
so when(what time) should i call back today ( i want to get this over with today).
ps. i called @ around 2pm today (saturday)
and what in particualr should i ask for if there is better deal to be made?


thats a nice plan i hv tht same plan for 36 after taxes and everything so i say go for it

[murvn]

thats a nice plan i hv tht same plan for 36 after taxes and everything so i say go for it

so should i call back now or wait for a bit ?

[HeharHeWeh]

is rentention open 7 days a week ?

[rupture]

is rentention open 7 days a week ?

No, closed Sundays.

[HowEver]

so should i call back now or wait for a bit ?

It's better if you're not in a hurry. It may take a few calls, or more, to find the right rep. Patience helps.

[sonam1989]

-250 mins +(50 mins bonus for 1st 6 months)
-Caller id
-125 txt msgs
-evenings & weekends after 6pm free
$21

how did i do?:confused:

[chr0nz]

so i called in and got free calldisplay.. this is what i have now

250 unlimited evening and weekends starting at 6
unlimited network calling/r2r
call display credited

3 months of unlimited local calling and txt msging
all together it comes to $10+6.95+.5=$19.71 including taxes. and saf

after the 3 months ill have to add the txting for 6 making it about 25-26. anyway to get free txt? i just called about call display and they wouldn't budge txting but i also got a se w580i for $99 and i've only been with them for 5 months and i signed a 3 year contract before i got the phone.

[cdogg27]

after hours of reading this thread (thanks btw)

called retentions and this is my new plan...

250 daytime
Unlimited E/W at 6pm
Unlimited Incoming
Unlimited R2R
100 CDN LD
CID
VM
5 MB Data
2500 Texts

Blackberry Pearl for free...

25.00 + SAF 911 tax/ month

32.45 total....not bad

[Aznsilvrboy]

after hours of reading this thread (thanks btw)

called retentions and this is my new plan...

250 daytime
Unlimited E/W at 6pm
Unlimited Incoming
Unlimited R2R
100 CDN LD
CID
VM
5 MB Data
2500 Texts

Blackberry Pearl for free...

25.00 + SAF 911 tax/ month

32.45 total....not bad

Thats $32.45 before tax right...? Anyways, how did you get them to give you 2500 text?

[help_questions]

Now that you've agreed to the 3 year term, you dont have the leverage that you did before.....from what I've read, people usually get the $10 dollar communicate pack as a credit, of other service at or about the same price.
if you get the right rep, you might get more....on the other hand, from what I see, you have the $20 package, with $5 for early evenings. you pay $10, so I assume that there are $15 dollars in credits there. I also assume another $10 value in credits and $6 for caller id, for a total of $31 in credits.....not that bad for a customer with your tenure.


so i called in and got free calldisplay.. this is what i have now

250 unlimited evening and weekends starting at 6
unlimited network calling/r2r
call display credited

3 months of unlimited local calling and txt msging
all together it comes to $10+6.95+.5=$19.71 including taxes. and saf

after the 3 months ill have to add the txting for 6 making it about 25-26. anyway to get free txt? i just called about call display and they wouldn't budge txting but i also got a se w580i for $99 and i've only been with them for 5 months and i signed a 3 year contract before i got the phone.

[cdogg27]

Thats $32.45 before tax right...? Anyways, how did you get them to give you 2500 text?

nope 32.45 incl all taxes

the 2500 texts is in the 20.00 comm value pack which i was credited 15.00...

[cdogg27]

nope 32.45 incl all taxes

the 2500 texts is in the 20.00 comm value pack which i was credited 15.00...

sorry...

it would be 32.45 plus GST....

so under 35.00 total, not bad when i was paying an average of 65.00 monthly for less features...

[murvn]

umm..guys ..how long does it usually take for the changes to appear on your online profile thing ?

[MoeJoe]

What possible deals do you expect me to be able to get as a new customer?
I was hoping:
200ish mins
Unlimited after 6
Caller ID
Texts if possible 125?

For like under or up to 25$ including SAF and tax

[chr0nz]

Now that you've agreed to the 3 year term, you dont have the leverage that you did before.....from what I've read, people usually get the $10 dollar communicate pack as a credit, of other service at or about the same price.
if you get the right rep, you might get more....on the other hand, from what I see, you have the $20 package, with $5 for early evenings. you pay $10, so I assume that there are $15 dollars in credits there. I also assume another $10 value in credits and $6 for caller id, for a total of $31 in credits.....not that bad for a customer with your tenure.

actually i got the $10 plan cause i live in manitoba, so i automatically get 250 mins unlimited evening and weekends starting at 6. unlimited network calling. plus call display credited.

now i just want 125 or 2500 txt msgs and voicemail credited. if i can get that then i will be a happy customer. paying just under $20 monthly. plus i should be getting my w580 for $75 with all the fee's waived. on monday or tuesday. wednesday latest.

anyone know any other features i should be asking for that are useful for this phone?

[nuberific]

What possible deals do you expect me to be able to get as a new customer?
I was hoping:
200ish mins
Unlimited after 6
Caller ID
Texts if possible 125?

For like under or up to 25$ including SAF and tax

Really unlikely. Unless you're either extremely lucky, have an amazing phone voice, or move to SK/MB.

[ZIgot]

Hi,

Do they have any good family plan?

I think we pay a lot for :

300 minute shared daytime
unlimited evening / weekend ( after 8 pm )
2 phone numbers

40 ( first number ) + 20 ( secondary number ) + (2x access fee/ 911 etc ) + taxes
but we end up paying more like 100-120 per month.

We receive most of the time the calls... so do they have unlimited incoming calls??

BTW, we are in Ontario.

[Mad.Whack]

Hi,

Do they have any good family plan?

I think we pay a lot for :

300 minute shared daytime
unlimited evening / weekend ( after 8 pm )
2 phone numbers

40 ( first number ) + 20 ( secondary number ) + (2x access fee/ 911 etc ) + taxes
but we end up paying more like 100-120 per month.

We receive most of the time the calls... so do they have unlimited incoming calls??

BTW, we are in Ontario.

Call retention.
They can customize family plans but you're probably better off breaking the family plan into 2 seperate plans. You'll get more than what you currently have for about half the price.

[aimfox]

so basically this is a retention plan?

[4got10]

Anyone able to get them to match Bell's $7.00 unlimited (their interpretation of unlimited at least) data plan? Or are there any rumbling of better data plan. You know they need to get something in place if they are planning on offering the iPhone soon.

[help_questions]

well that changes my point of view. now that I have the facts, it look like you are not getting anything for free from retentions. as you see from other posts, most people get something for free...
take a look at their services on their website and then call and ask.....
they have unlimited incoming (a $10 service) among other features.

it is fair to assume that you will get something, but not everything. good luck



actually i got the $10 plan cause i live in manitoba, so i automatically get 250 mins unlimited evening and weekends starting at 6. unlimited network calling. plus call display credited.

now i just want 125 or 2500 txt msgs and voicemail credited. if i can get that then i will be a happy customer. paying just under $20 monthly. plus i should be getting my w580 for $75 with all the fee's waived. on monday or tuesday. wednesday latest.
anyone know any other features i should be asking for that are useful for this phone?

[help_questions]

yes, they do have unlimited incoming calls


Hi,

Do they have any good family plan?

I think we pay a lot for :

300 minute shared daytime
unlimited evening / weekend ( after 8 pm )
2 phone numbers

40 ( first number ) + 20 ( secondary number ) + (2x access fee/ 911 etc ) + taxes
but we end up paying more like 100-120 per month.

We receive most of the time the calls... so do they have unlimited incoming calls??

BTW, we are in Ontario.

[Aznsilvrboy]

What possible deals do you expect me to be able to get as a new customer?
I was hoping:
200ish mins
Unlimited after 6
Caller ID
Texts if possible 125?

For like under or up to 25$ including SAF and tax

I got all of that after 1 month of being a Rogers Wireless customer. I had 250 minutes, unlimited eve. and weekends from 6pm-8am, caller id, voice mail and 125 text. I've just negotiated (actually this didnt take much effort) 1000 long distance minutes 1 month ago for no extra charge.

[dmpP]

Anyone able to get them to match Bell's $7.00 unlimited (their interpretation of unlimited at least) data plan? Or are there any rumbling of better data plan. You know they need to get something in place if they are planning on offering the iPhone soon.

the $7 data plan from bell is only for their regular phones - thus being WAP only - and does not include teathering to your computer.

Having said that, the rumor is that when Bell releases the HTC Touch (Nov 13/07) that smartphone is the only one in their lineup that they will be letting have the $7 internet access...

[MoeJoe]

Also guys, how does age apply to getting a Rogers contract? I turn 18 in April...
Parents co-sign?

Aznsilvrboy, what did u have to say to the rep to get that deal so quickly?

[shiny]

Also guys, how does age apply to getting a Rogers contract? I turn 18 in April...
Parents co-sign?

Aznsilvrboy, what did u have to say to the rep to get that deal so quickly?

It's girl friend co-sign;)

[zAvijAH]

I'm hoping to sign on with Rogers as a brand new client for cell phone services (I do have internet, land line and tv with them). What would be the best approach on getting any possible deal/promotions with them? Should I be picking a 3 year contract package and in a few months into the contract attempt to negotiate with them?

I'm looking for:
250 Daytime
Unlimited E/W at 6pm
Unlimited Incoming
100 CDN LD
CID
VM
5 MB Data
100 Texts
+ Blackberry phone deal

It would be pricey to get all of that to start and not have any sort of promotion. What would be the best approach as a new customer in the wireless department to have any sort of deal?

Many thanks.

[chr0nz]

so i called rogers to try to get a good deal. and so i called i asked about how long it wil take for my w580 to be shipped to my house. they said it has been declined and the date was yesterday. yesterday i did cancel but then they transfered me to relation and then they gave me a great deal on the phone. and i should be receiving it on monday or tuesday and i confirmed it monday or tuesday. they said yes. and i called today and they said there is no order?????? like whhaaaaat....

anyone know if i can use that to get a better deal on my plan? since the second person i talked to said i should be receiving it on monday or tuesday. and i called today they said its been canceled...

soo maaaaad... been waiting for it for soo longg....

[Nanodollars]

so i called rogers to try to get a good deal. and so i called i asked about how long it wil take for my w580 to be shipped to my house. they said it has been declined and the date was yesterday. yesterday i did cancel but then they transfered me to relation and then they gave me a great deal on the phone. and i should be receiving it on monday or tuesday and i confirmed it monday or tuesday. they said yes. and i called today and they said there is no order?????? like whhaaaaat....

anyone know if i can use that to get a better deal on my plan? since the second person i talked to said i should be receiving it on monday or tuesday. and i called today they said its been canceled...

soo maaaaad... been waiting for it for soo longg....

If shipping the phone is the only thing holding you up, tell them that you will be picking it up at a local store. You have to pay for the phone upgrade at the store but they will credit you after call them back.

I got my W580i this way the next day......no problem with the full credit if you managed to negotiate the free phone+activation fee.

[chr0nz]

If shipping the phone is the only thing holding you up, tell them that you will be picking it up at a local store. You have to pay for the phone upgrade at the store but they will credit you after call them back.

I got my W580i this way the next day......no problem with the full credit if you managed to negotiate the free phone+activation fee.

how much would the phone upgrade be how much did you pay? does anyone know a way or reason to get txting, voicemail enhanced and name display for free? thinking of how to get it..

[mjl]

I have an sony w810i and the sound is distorted. I have heard others were distorted also. How did yours sound and can you get some sort of credit. Mine is almost a year old. Do you call retentions?

[mbarmbar]

someone posted a question a few days ago very nicely and they got an answer that was totally off the mark, so I am asking it again. What are all these "Credits" that you guys are talking about? I am in the process of getting a new plan for 3 of us in the family. I have never heard of credits between me and my friends/family. Is this something that accumulates in your account over time? I had a 3 year contract that expired 6 months ago and now i wanna get something else. my impression is that i have to make up something about what telus is offering me. I spoke to 1 woman so far but she didn't budge on anything. she gave me 200, n/w after 8, CID 20$. Crappy compared to what other have been getting here lately (250, n/w after 8, CID,VM,125 25$). She told me i have to get the $10 pack, I told her OK FINE but i won't be using the CID if i get the $10 pack, so can i replace it with a 8pm-->6pm switchover? And she said no.:confused:

After reading a lot of this message board i'm still not sure what my strategy will be when i call them.

[cgi101]

It seems by reading this thread people are getting misconceptions about what they should be 'expecting' by calling in... Most (but not all) people who have posted their 'amazing' plans on here have been customers for many years (i.e. have gone through several full contracts), and have been spending a lot of money with rogers over these years. You're kidding yourself if you're expecting plans 100x better than the competitors, ESPECIALLY if you're only going to be a new Rogers customer...

[rupture]

It seems by reading this thread people are getting misconceptions about what they should be 'expecting' by calling in... Most (but not all) people who have posted their 'amazing' plans on here have been customers for many years (i.e. have gone through several full contracts), and have been spending a lot of money with rogers over these years. You're kidding yourself if you're expecting plans 100x better than the competitors, ESPECIALLY if you're only going to be a new Rogers customer...

Actually, there are many members on this forum that have been on Rogers for as little as two weeks, and who have phoned into retentions and negotiated for the standard retentions deal or better. While the standard retentions plan isn't spectacular by any means, it is far better than what's being offered on the open market.

Bottom line, regardless of how long you have been with Rogers, it never hurts to call in and try to negotiate for better deals.

[Gdog]

Right now I'm with Fido PAYG, and used to be on a 2 year contract with Fido.

What has been the success rate for new Rogers customers and getting these killer monthly plans? I'm looking for a new monthly plan, and I'm not sure if I should wait for the holiday promotions or give this number a call. If anyone was in the same boat as me, please fill me in!! :)

[Nanodollars]

how much would the phone upgrade be how much did you pay? does anyone know a way or reason to get txting, voicemail enhanced and name display for free? thinking of how to get it..

I had to "pay" $149 for the phone +35 admin fee +taxes. It was billed to my account. I immediately called them to apply the credit for the full balance as per the agreement negotiated with the CSR.

I was able to negotiate a $5 discount for the communications bundle on top of the usual $20 /200 DTM /evening calling package that other RFDers have been able to get.

I started the conversation by saying that "I want to cancel" since I was near the end of my term. I think this helps along with the fact that I was willing to commit on the phone at that moment......

[sonam1989]

does rogers retention record your conversations? because i really want to try and get incoming but i already agreed to a 3year contract of 300mins, unlimited after 6pm, CID, 125 txts, RtoR, for $21. i was thinking of saying (lieing) that i was promised unlimited incoming .. i just really need it so i dont kno what else to do:confused: plus ive ben a customer for about 15 years so that can be leverage??

[jaemes]

I was wondering, has anyone actually received their new phone in the supposed 3-5 business days?

And is it UPS or Canada Post? I forgot what the cxr said.

She told me to call retentions if I ever had questions I believe, but do I call the 1-888 #? or can I call the regular Rogers line and hope they'll answer my question about the shipment of my phone?

[Diamond_Ace]

I was wondering, has anyone actually received their new phone in the supposed 3-5 business days?

And is it UPS or Canada Post? I forgot what the cxr said.

She told me to call retentions if I ever had questions I believe, but do I call the 1-888 #? or can I call the regular Rogers line and hope they'll answer my question about the shipment of my phone?

I have. I even received my 'backordered' w810i in less than 5 business days. It's UPS and someone needs to sign for it.

[jaemes]

I have. I even received my 'backordered' w810i in less than 5 business days. It's UPS and someone needs to sign for it.
Ah, thanks!
I guess I've just been unlucky with everything lately.
Now I wonder which # do I call for an update..

[chouchou]

someone posted a question a few days ago very nicely and they got an answer that was totally off the mark, so I am asking it again. What are all these "Credits" that you guys are talking about? I am in the process of getting a new plan for 3 of us in the family. I have never heard of credits between me and my friends/family. Is this something that accumulates in your account over time? I had a 3 year contract that expired 6 months ago and now i wanna get something else. my impression is that i have to make up something about what telus is offering me. I spoke to 1 woman so far but she didn't budge on anything. she gave me 200, n/w after 8, CID 20$. Crappy compared to what other have been getting here lately (250, n/w after 8, CID,VM,125 25$). She told me i have to get the $10 pack, I told her OK FINE but i won't be using the CID if i get the $10 pack, so can i replace it with a 8pm-->6pm switchover? And she said no.:confused:

After reading a lot of this message board i'm still not sure what my strategy will be when i call them.

I'm starting to wonder if you get different deals depending on your loacation.
I'm in montreal and was seriously having issues with my 2 phones that I have with rogers. We were at our wits end. I called tech support numerous times but they couldnt fix the problems so they sent me to a rogers store to get help. the rep at the store just tried to get me to sign a 3 year contact and buy 2 new phones for 150.00 each, which we declined. I called today to cancel. they gave me 250min, 125tm, vm, evenings start at 8pm and weekends are free. 20.00 + 6.95 +.50 + tax for each phone line. We also were able to get 2 lg shines 99.99 each, free shipping 3-5days. I had 1 year left on my contract and added 2 more for 3 years total. i tried to get her to get rid of the VM-dont need it- and just give us R2R or give us a video calling credit, but she said that it could not be done with the package that i have.
by the way it took me 2 calls to get to this deal and the 3rd call was just to say yes we accept your new plan. the reason for this is because i had to discuss with my husband to see if it was ok with him. on the 1st call they just wanted to give us free phones, but my husband wasnt happy with that and neither was I due to reading all the other posts.

[HotDealsRock]

i'm like 2 yrs into my 3-yr contract and my phone is dying so i'm thinking of a phone upgrade, but has any1 been able to get a free W580i upgrade without signing a contract extension ?

[doanemister]

Just wanted to let everyone know what was told to me by a csr at rogers data cust svs line. I asked if i could get the $15 plan added to my curve.
First she said no i could not. Then after i indicated that i new others that did, she indicated that this was designed for the pearl and would not work correctly on the curve if i wanted it.

This looks like a smoke screen to me - there way of keeping curve users away from the plan and to clear out there stock of pearls.

As i am familiar with BES - all blackberry's should work the same.

Hope someone who changed it to a curve will let us know how it is working.

[rupture]

Just wanted to let everyone know what was told to me by a csr at rogers data cust svs line. I asked if i could get the $15 plan added to my curve.
First she said no i could not. Then after i indicated that i new others that did, she indicated that this was designed for the pearl and would not work correctly on the curve if i wanted it.

This looks like a smoke screen to me - there way of keeping curve users away from the plan and to clear out there stock of pearls.

As i am familiar with BES - all blackberry's should work the same.

Hope someone who changed it to a curve will let us know how it is working.

Doubtful it will work. Each BB device is pin specific and they are going to ask you for the IMEI of your Pearl when you signup. The Rogers website even states that it is an introductory offer available on the BB Pearl only.

[dragontea]

got the shine for free! on a under $20 plan.

[amy88]

I would like to ask all of you who got the monthly credit. Do you get your credit automatically every month? for me, I have to call them every month to correct my bill since my bill is always wrong. If I know it is going to happen, I would never renew my 6 phone lines with rogers.

[pickupdapenny]

Hi,

I've been thinking aobut getting a HUP, but the agents have been telling me that I have to sign on to a new 3 year contract...

Should I stay with what I have, or try to get better..

I have the following plan right now, for $25.

150 daytime
1000 E/W at 8pm
Unlimited incoming
Unlimited Rogers 2 Rogers, Rogers to Fido, Rogers to Rogers Homephone
Unlimited Rogers to Rogers LD
100 CDN LD
CID
Unlimited Text
Per second billing (they messed this up)

[Aznsilvrboy]

Also guys, how does age apply to getting a Rogers contract? I turn 18 in April...
Parents co-sign?

Aznsilvrboy, what did u have to say to the rep to get that deal so quickly?

The plan/phone is actually under my dad's name, they always think they're speaking to my dad. There was no co-sign or anything. Initially I threatened to cancel and switch to the competitor to get the base 250 mins, unlimited eve. and weekends from 6pm, caller id, voice mail, 100 LD minutes for $20 ($25-$5), then I called again and asked for "some" text, and they gave me the $10 communication pack and $10 credit. Last month I called and said I'm thinking of canceling because I'll be out of town for a while, and the day time minutes are useless to me, i need long distance minutes and that I found out using a phone card is much more economical and the male rep just offered me 1000 LD minutes for free. Note that I did not score things every time I called, I was also refused or offered add-ons at a price many times, to which I simply said i'll think about it and tried calling again later.

[Aznsilvrboy]

Possible to switch from $25 base plan to $20 base plan? in OP's post it lists the standard "hot deal" for $25 or $20 depending on the rep, well currently I have it at $25 and I was wondering if it's possible to get the rep to change it to $20 for me so I could save an extra $5/month?

[Devatox]

I just called Retentions for the Razr2 V9 which is priced at $199 with 3 yr term on the rogers website.

Retentions told me: "The phone is not available through Retentions yet. Check back in 1-2 weeks. She also said she doesn't have the Shine in retentions yet either. (Hmm.. Can anyone verify if this is true...or..just a line?)

With HUP, they can offer me a $50 Credit and waive Activation of $35. I asked why they offer me so little? I was polite yet fairly blunt when I said I want a free phone. Retentions said the phone is new, high demand, and that's all they can offer right now on a 3 yr term"...

I presently have a medium tier plan, I pay about $43/m for my plan/features. I have been a member for about 3 years, but renewed my contract about 8 months ago.

I'll call them back in a week and see what they can do again. Anyone got any tips/tricks? :) Hope the above helps someone else!

[bubble.tea]

....First she said no i could not. Then after i indicated that i new others that did, she indicated that this was designed for the pearl and would not work correctly on the curve...

What a load of HORSEREFUSE.

[akky]

say i signed for a 3yr or 2yr contract, will they still be able to switch the contract to a retentions plan?

[brats]

I need help I have 2 accounts that are being cancelled with bell on the 30th I also have 2 Rogers accounts One with
250mins
100LD
VM
CI
125Text
Eve/WE @6pm
$25 + SAF=911+Taxes==========3yr contract resigned a month ago
The other has the same but 200mins contract 1 yr ends Feb (needs new phone,didn't like washing machine)
After reading this forum I am really pumped to start phoning for a much better deal
This looks good>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

I just got off the phone with retentions, and finally settled on this after my third call getting nowhere better:

250 anytime
6pm eve/weekend
R2R
1000 LD minutes
5MB data
CID / VM / 125 txts

$30 + SAF + 911 + taxes

and a blackberry Pearl for $50.


How do you think I fared?

I got the same plan for my husband, without the 5MB data and $5 cheaper
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>.
Also what is Retention????? Who do I call
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
I dont need a Blackberry I would like a Motorola Razr2V8
What do you all think

[mjl]

i bought a sony ericsson w810i last Christmas and the sound is very distorted. Meanwhile their sales claim is "best mp3 playback". The sound is terrible, even when calling someone. Has anyone else found this problem? if so, did you find any similar problems? I phoned retentions threatening to cancel my plan because i was unsatisfied with my phone. But I would keep the plan if they offered me an upgrade phone. They said they could not help me because I have not had my plan for a year yet. However, once it has been a year i can be issued a discount towards a new phone? How much is the discount usually? Am i just being scamed about not being able to help me? any feedback is greatly needed and appricated.

[KenA]

got the shine for free! on a under $20 plan.

im about to renew my gf's contract at the $20 plan... any tips on how i can score a free shine?

[dragontea]

im about to renew my gf's contract at the $20 plan... any tips on how i can score a free shine?

Find the nice and easy going rep (usually female) and beg!! Will see if it really is gonna arrive! Rep said the other 2 phone we wanted were on back order so we pushed to see if we could get the Shine and she said ok with no fees.

[expergo]

Has anyone who did the memorypromo received the card yet? When I put my info in it said I wasn't in the database even though I renewed a week ago.

[Agent_DESI]

ok just called

was offered

250 daytime
Unlimited E/W at 6pm
R2R
100 CDN LD
CID

$20 + system access + tax

and RAZR V3t for free
and Sony 580i for 60

I am currently with rogers on a family plan and now i am moving to two individual plans with this deal on a 3 yr contract

do u guys think i can still do better?

called twice today 1st i was offered the deal and 2nd time tried to negotiate even furter and the rep told me thats the best we can do.

[highwind7777]

....

i....just....got accused for being a rogers employee.....

"as a rogers employee, it is wrong to help your friends get a better plan with inside knowledge"

"i've....uhh....never worked for rogers before......"

"as someone who has worked at rogers before, you"

"umm.....i've never worked for rogers..."

"shouldn't be helping people get better plans"

(and i'm thinking, yeah, no one "should" help anyone get better plans, and we should all be paying $60/month for a $15 plan. ********)

[mr_yellow]

....

i....just....got accused for being a rogers employee.....

"as a rogers employee, it is wrong to help your friends get a better plan with inside knowledge"

"i've....uhh....never worked for rogers before......"

"as someone who has worked at rogers before, you"

"umm.....i've never worked for rogers..."

"shouldn't be helping people get better plans"

(and i'm thinking, yeah, no one "should" help anyone get better plans, and we should all be paying $60/month for a $15 plan. ********)

What's the backstory on this one?

[dragontea]

....

i....just....got accused for being a rogers employee.....

"as a rogers employee, it is wrong to help your friends get a better plan with inside knowledge"

"i've....uhh....never worked for rogers before......"

"as someone who has worked at rogers before, you"

"umm.....i've never worked for rogers..."

"shouldn't be helping people get better plans"

(and i'm thinking, yeah, no one "should" help anyone get better plans, and we should all be paying $60/month for a $15 plan. ********)


hahaha.. you should just ADMIT IT.. you are a Rogers employee... then ask the rep for a staff plan...

[HowEver]

What's the backstory on this one?

One clever interpretation could be that he was asking for plans by code, or for features by name, in a way that makes people look like insiders with special knowledge, when all they are are informed readers of this particular thread on RFD.

[brats]

Hello How are all you guys doing this
I have 2 contracts 1 x 3yrs 1st year 10 Dec 07 ---1 x 1yr ends Feb 07
I really want to move my Bell phones x 2 to Rogers for new contract
So far I have had a guy tell me it is impossible to have even what is on my other plans which is 200min-100LD-Ev/We 6pm VM/CI- 125text for $25 + SAF & 911 + Taxes
But he would just this once grant it same deal same price
Phoned again this morning older female this time ----exactly the same story this time I said that I was thinking of cancelling the Feb one and going over to Bell because they had offered me a really good deal
.(((250min 100LD Ev/We 6pm 125 text CI/VM Bell to Bell)) )
With Bell I have 250min 100LD Ev/We 6pm CI/VM for $30 inc + taxes no text or Bell to Bell but I haven't even spoken to them because I would really like to be with Rogers.
All she could do was quote the party line telling me as a new contract I should have this deal buttttt special that I was they would grant it putting a note on the file------PLEASE HELP how do you all get such amazing DEALS!!!!!

[HowEver]

Hello How are all you guys doing this
I have 2 contracts 1 x 3yrs 1st year 10 Dec 07 ---1 x 1yr ends Feb 07
I really want to move my Bell phones x 2 to Rogers for new contract
So far I have had a guy tell me it is impossible to have even what is on my other plans which is 200min-100LD-Ev/We 6pm VM/CI- 125text for $25 + SAF & 911 + Taxes
But he would just this once grant it same deal same price
Phoned again this morning older female this time ----exactly the same story this time I said that I was thinking of cancelling the Feb one and going over to Bell because they had offered me a really good deal
.(((250min 100LD Ev/We 6pm 125 text CI/VM Bell to Bell)) )
With Bell I have 250min 100LD Ev/We 6pm CI/VM for $30 inc + taxes no text or Bell to Bell but I haven't even spoken to them because I would really like to be with Rogers.
All she could do was quote the party line telling me as a new contract I should have this deal buttttt special that I was they would grant it putting a note on the file------PLEASE HELP how do you all get such amazing DEALS!!!!!

You have to be a customer already for a few months or a few years in order to get the deals in this thread; it isn't for new customers. That said, finding a reputable Rogers reseller in your area would help, since new customers do get good stuff if not retentions deals.

[michael_wong_e]

thats true

[go leafs]

$20 plus saf/911- E/W 6 PM, 250 min, 100 LD, CID, 125 texts, R2R, savings on some essential value pack
w580i - $99

not as good as others in this thread, but I'm happy :) can't wait to get that 8gb card.. the phone is pretty nice so far (but the battery cover was hard to get off)

[Agent_DESI]

I am getting two Sony Erricsson 580i for 59.99 but i only want to use one with my rogers plan the other i want to sell would i be able to sell the phone after unlocking it for use with pay as you go

[ares_toronto]

Just call the *611 and got the plan below:
250 daytime minutes
Unlimited evening and weekend starting from 6:00pm
R2R
CID
100 CDN LD
3 months unlimited calling

About the phone, she only can offer me LG SHINE for $99.99 or some crap phones for free, I could not decide and and will call back again to see if I have any other better choice couple days later

Not as good as some others got but I am happy with the "Unlimited evening and weekend starting from 6:00pm" anyways

Thanks Rogers!

[brats]

You have to be a customer already for a few months or a few years in order to get the deals in this thread; it isn't for new customers. That said, finding a reputable Rogers reseller in your area would help, since new customers do get good stuff if not retentions deals.

OK so I should try to get better deals on the accounts we already have
one contract ends in Feb 08 200mins 100LD Ev/We@6pm 125 text
The other is a 3yr contract 1st year 9th Dec 07 everything the same except 50 extra mins
What should we say that we are going to cancel in Feb?????

[Aznsilvrboy]

is there really a $20 250/Unlimited Eve/Wkds Plan? or is it actually $25 + $5 credit = $20?

[go leafs]

is there really a $20 250/Unlimited Eve/Wkds Plan? or is it actually $25 + $5 credit = $20?

on my Rogers online account it says

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends

[Aznsilvrboy]

on my Rogers online account it says

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends

May I ask what other options do you have on your plan, including any credits and how much you're paying in total and also how long you've been a Rogers customer?

[yohung]

Hey all,

i just call' CRX, and here is what i got

250dt,unlt evening wkd at 6, 25bonus
ID, VM, 100LD, R2R,
3month unlimited everything
for $20 +


for $99.99 should i get the W580i... i had a w810 before but i dont anymore. i was thinking of getting that w580i but i dont know if it's worth it, for those who' got it pls share your opinion. but i know i love the 8gb card

ps. i read some of the previous posts, some people got this phone for free, how did they manage to get such deals,
thanks for reply

[Idontdomornings]

You have to be a customer already for a few months or a few years in order to get the deals in this thread; it isn't for new customers. That said, finding a reputable Rogers reseller in your area would help, since new customers do get good stuff if not retentions deals.


I just port my number from Virgin mobile. Got a pretty decent deal consider that it is a new contract.
The story is: I have a Rogers number for a few years, which my bf uses. Not on a contract and paying way too much money every month. So, after faithfully reading this thread, I called retention (more than a few times) and renewed a 2-year contract and got:
$50 + SAF + tax incl. 750 daytime, even/wkend @ 6, R2R, VM, CID, and 125 text. which is not bad, I think.
When I talk to the nice rep (from Burnaby) about bringing another line in, she first said new customer really won't qualify for special deals, but since she is so nice, she gave me:
$20 + SAF + tax incl. 250 daytime, even/wkend @ 8, R2R, VM, CID and 125 text. and a free phone which I don't really need, but it does come with a SIM card, which is good. I am happy with that!!
As I said, I was with Virgin mobile, which for my usage, their $20 plan with 200 anytime min, VM, CID, SAF, tax all inlusive is excellent. BUT, I bought a iPhone!! hence the change.

So, thank you all for contributing to this thread, really helps!!

[shiny]

received the free w580i today, love it:cheesygri

[w3ss]

So last week they told me the plan was $25...I called to verify and its $20:

250 daytime minutes + 25 bonus
Unlimited evening and weekend starting from 6:00pm
R2R
CID, VM 125 text
100 CDN LD

20+ saf etc

3year w580i for free

[ares_toronto]

Unbelievable, guess I will call back Rogers again tomorrow to get at least a free phone

So last week they told me the plan was $25...I called to verify and its $20:

250 daytime minutes + 25 bonus
Unlimited evening and weekend starting from 6:00pm
R2R
CID, VM 125 text
100 CDN LD

20+ saf etc

3year w580i for free

[Gdog]

I just port my number from Virgin mobile. Got a pretty decent deal consider that it is a new contract.
The story is: I have a Rogers number for a few years, which my bf uses. Not on a contract and paying way too much money every month. So, after faithfully reading this thread, I called retention (more than a few times) and renewed a 2-year contract and got:
$50 + SAF + tax incl. 750 daytime, even/wkend @ 6, R2R, VM, CID, and 125 text. which is not bad, I think.
When I talk to the nice rep (from Burnaby) about bringing another line in, she first said new customer really won't qualify for special deals, but since she is so nice, she gave me:
$20 + SAF + tax incl. 250 daytime, even/wkend @ 8, R2R, VM, CID and 125 text. and a free phone which I don't really need, but it does come with a SIM card, which is good. I am happy with that!!
As I said, I was with Virgin mobile, which for my usage, their $20 plan with 200 anytime min, VM, CID, SAF, tax all inlusive is excellent. BUT, I bought a iPhone!! hence the change.

So, thank you all for contributing to this thread, really helps!!

I'm currently with Fido PAYG and looking to get on a Rogers monthly plan. My sister has a retention-like plan and today she failed in trying to add me in as a new customer. I guess it doesn't work like that.

So what is the best possible way for me to get in on this Rogers deal, as a new customer? Sign up with a monthly plan? Is there a way to bypass the $35 activation fee?

[chouchou]

Can someone please help me make some sense of what my Rogers account says online?


* 250 Wkday/Unltd. Eve/Wkends


Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 125 Sent/Unlim Received Text

Discount(s)

* Value Pack 1 Month Credit - To be removed on 11/12/2007
* Digital Call Display Credit - To be removed on 12/11/2010
* 33.3% Value Pack Add-on Disc.



I was told that I would be getting the vm, tm, and caller id for free for the 3 year term. It looks like to me that according to the online info i will only be getting call display free for the 3 year term...im really confused can someone shed some light please.

Thanks in advance

[nuberific]

Can someone please help me make some sense of what my Rogers account says online?


* 250 Wkday/Unltd. Eve/Wkends


Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 125 Sent/Unlim Received Text

Discount(s)

* Value Pack 1 Month Credit - To be removed on 11/12/2007
* Digital Call Display Credit - To be removed on 12/11/2010
* 33.3% Value Pack Add-on Disc.



I was told that I would be getting the vm, tm, and caller id for free for the 3 year term. It looks like to me that according to the online info i will only be getting call display free for the 3 year term...im really confused can someone shed some light please.

Thanks in advance

When did you speak to the rep? The new changes usually don't take effect until your next billing period.

[yohung]

So last week they told me the plan was $25...I called to verify and its $20:

250 daytime minutes + 25 bonus
Unlimited evening and weekend starting from 6:00pm
R2R
CID, VM 125 text
100 CDN LD

20+ saf etc

3year w580i for free

:confused: :confused:
very nice,,

can you just tell how did you get that phone for free? is it how we talk to them? i tried several times already and they all said the same, $99 for w580i

[Nermal]

is there really a $20 250/Unlimited Eve/Wkds Plan? or is it actually $25 + $5 credit = $20?

I believe they changed the structure of the plans, it may have happened on March 1st, or whenever the early cancellation maximum changed from $200 to $400.

My phones each have different plans:

First (old plan):
6pm evenings.
Option for 5pm calling. ($2)

Second (old plan):
8pm evenings.
No evening upgrade option.

Third (new plan):
8pm evenings.
Options for 5pm and 6pm calling options. ($5 and $7)

Based on what others have quoted for their plan, this leads me to believe that there is no more "base" plan that includes 6pm -- I think they're all 8pm now, with upgrade options.

Another thing I noticed is that on the new plan, it shows "Call Forward/Trans.Pay Per Use" instead of "Network Features" under the "Additional Services" section. I asked about this at one point, but the CSR said not to worry about it, that everything will be the same as the first two phones.

Is there actually a cost for using call forwarding? Is it a per-minute cost, or a cost for activating it? What is the cost?

[rupture]

I believe they changed the structure of the plans, it may have happened on March 1st, or whenever the early cancellation maximum changed from $200 to $400.

My phones each have different plans:

First (old plan):
6pm evenings.
Option for 5pm calling. ($2)

Second (old plan):
8pm evenings.
No evening upgrade option.

Third (new plan):
8pm evenings.
Options for 5pm and 6pm calling options. ($5 and $7)

Based on what others have quoted for their plan, this leads me to believe that there is no more "base" plan that includes 6pm -- I think they're all 8pm now, with upgrade options.

Another thing I noticed is that on the new plan, it shows "Call Forward/Trans.Pay Per Use" instead of "Network Features" under the "Additional Services" section. I asked about this at one point, but the CSR said not to worry about it, that everything will be the same as the first two phones.

Is there actually a cost for using call forwarding? Is it a per-minute cost, or a cost for activating it? What is the cost?

Earlier this year Rogers decided that Call Forwarding would not longer be free. You can still use it as a pay per use feature, or pay $3/month for a bulk sum of minutes (3000 I think?).

[hwoarang]

i always get transferred to the consolidations department

are there tactics/incentives different from the regular retentions department?

or did i just get a very unforgiving rep? :confused:

and is there a specific # to call for consolidations so i dont always have to get transferred?

[cell567]

I renewed on a 3 year term with retentions back in March '06...and I need a new phone now. So my question is, any of you guys accomplish getting something from them that are in my position. I am willing to renew on a 3 year term again providing the incentives are right...

[leonheartx]

So last week they told me the plan was $25...I called to verify and its $20:

250 daytime minutes + 25 bonus
Unlimited evening and weekend starting from 6:00pm
R2R
CID, VM 125 text
100 CDN LD

20+ saf etc

3year w580i for free

It has probably been asked before but there are too many pages >_<
So anyway, what are the chances of getting this plan (or similar/better) even though I still have 1 year left on my 3year contract?

[Aznsilvrboy]

I believe they changed the structure of the plans, it may have happened on March 1st, or whenever the early cancellation maximum changed from $200 to $400.

My phones each have different plans:

First (old plan):
6pm evenings.
Option for 5pm calling. ($2)

Second (old plan):
8pm evenings.
No evening upgrade option.

Third (new plan):
8pm evenings.
Options for 5pm and 6pm calling options. ($5 and $7)

Based on what others have quoted for their plan, this leads me to believe that there is no more "base" plan that includes 6pm -- I think they're all 8pm now, with upgrade options.

Another thing I noticed is that on the new plan, it shows "Call Forward/Trans.Pay Per Use" instead of "Network Features" under the "Additional Services" section. I asked about this at one point, but the CSR said not to worry about it, that everything will be the same as the first two phones.

Is there actually a cost for using call forwarding? Is it a per-minute cost, or a cost for activating it? What is the cost?

I became a Rogers wireless customer in mid June and got the unlimited evening/weekends from 6pm base plan for $25. My friend joined about one month or two months later and was given the same plan (not sure if his is $20 or $25 though). Then another friend of mine signed up in mid september or something and got 6pm too. Unless things have changed over the past two months, 6pm base plans should still exist.

[Aznsilvrboy]

It has probably been asked before but there are too many pages >_<
So anyway, what are the chances of getting this plan (or similar/better) even though I still have 1 year left on my 3year contract?

Depends on your luck. I have a similar plan:

250 minutes + 25 bonus minutes
unlimited evening and weekends from 6pm-7am
$10 communications package (caller id, voice mail, 125 outgoing text)
$5 Canadian long distance anytime option (1000 minutes of Canadian long distance)
$25 + $10 + $5 - $20 = $20 + SAF + 911.

I got to this stage in mid October and I've only been with Rogers Wireless since mid June.

[bumbum]

just tried calling retentions and this was wat i was offered:
250 DT+25 bonus
unlimited eve+wkds starting @ 8
ID
VM
100LD
R2R
3 mth unlimited everything.
for $25

the rep said it would be an extra $5 if i wanted unlimited eve+wkd @6

he wouldn't budge. he said that was something to match Telus but now Telus has removed that plan. so rogers don't have that option no more.

then he said the motorolla RAZR2 wasn't available since it was launched 2 days ago?? so I had to call back. he couldn't get the pricing of the phone.

so i will call back and of coz try to get the unlim starting @ 6 for the $20..

hehehe..

wish me luck

[Agent_DESI]

lol the rep agreed to give me 2 580i for 60 but then she said ill have to pay 35 admin fee + taxes i am thinking of getting that waived after i recive my first bill and phone. I am pretty sure they refund u admin fee in most cases?

plz help me if you have successfully waived ur admin fee.

[bigkyle]

My retention after some more bickering today is
250 Outgoing weekday minutes
Unlimited Evenings after 6/Unlimited Weekends
Unlimited Incoming
Free Rogers to Rogers
Caller ID
($25)
2500 Sent Text Unlimited Incoming ($10)

$47 after tax and everything and got a free W580i too!

This is after I was falsely informed that mine included free rogers-to-fido and got charged $250 in overages. So they threw in the free incoming and gave me a phone to shut me up.. wish I would've been able to get free to fido but apparently they don't offer it in retentions unless I was given the run around?

[JIV]

Made a call to rogers a few days ago and now my retentions plan looks like this
250 anytime minutes
unlimited evening and weekends @ 6pm
unlimited rogers 2 rogers
unlimited incoming
100 LD minutes
2500 txt messages
CID
VM
$25/month and free w580i

[eurasian]

I gave them a call tonight because my mother wants to get a phone and I asked for information on her behalf. I then realized that, I've been with them for a while... maybe I should ask if they had anything to "thank us" with.

I first found out I was with them for over 4 yrs now, but I am on a corporate plan, but nothing great.

I paid $42 per month for:
- $20 plan (150min anytime and free night and W.E. starting 8pm)
- $10 pkg (caller ID, voice mail and text msg)
- $7 service fee
- $50 for 911
- taxes

I've added the $10 pkg about 2 yrs ago. Now, I asked them if they had any "thank you" incentive. They told me they'll give me $50 off to my account and I told them I was not interested in a 1 time deal offer, espacially that $50 is nearly what I pay per month. So that's no big deal for me. I am more interested other incentive that will stay (evening starting at 6pm, free rogers to rogers, etc...)

I think I am going to give them a call soon to de-activate this account and see what they do.

[shiny]

lol the rep agreed to give me 2 580i for 60 but then she said ill have to pay 35 admin fee + taxes i am thinking of getting that waived after i recive my first bill and phone. I am pretty sure they refund u admin fee in most cases?

plz help me if you have successfully waived ur admin fee.

Don't know about that but for me, they left notes in my profiles that the activation fee is waived

[preshans]

I gave them a call tonight because my mother wants to get a phone and I asked for information on her behalf. I then realized that, I've been with them for a while... maybe I should ask if they had anything to "thank us" with.

I first found out I was with them for over 4 yrs now, but I am on a corporate plan, but nothing great.

I paid $42 per month for:
- $20 plan (150min anytime and free night and W.E. starting 8pm)
- $10 pkg (caller ID, voice mail and text msg)
- $7 service fee
- $50 for 911
- taxes

I've added the $10 pkg about 2 yrs ago. Now, I asked them if they had any "thank you" incentive. They told me they'll give me $50 off to my account and I told them I was not interested in a 1 time deal offer, espacially that $50 is nearly what I pay per month. So that's no big deal for me. I am more interested other incentive that will stay (evening starting at 6pm, free rogers to rogers, etc...)

I think I am going to give them a call soon to de-activate this account and see what they do.
you wont' get nowhere if you want to have a corporate plan. just try calling them during night, and hopefully it's a male . with my past expereinces, girls jus like playing around....

[queenofhearts]

Sorry guys if this has been discussed earlier(too much reading!!) I am new to RFD and just need to know, What is CID?? :confused: Call display?? Also am I correct in assuming all these contracts are for per second billing (after the first minute). I am presentely on a corporate plan and think I want the 250+25 minute daytime, unlmted eve and wknds from 6 all for 20 bucks. However, i need voice mail and call display--the rest I don't care about. so does the 250-25 plan include call display?
thanks

[eurasian]

you wont' get nowhere if you want to have a corporate plan. just try calling them during night, and hopefully it's a male . with my past expereinces, girls jus like playing around....

I don't want a corporate plan, I have a corporate plan now... but it's not a very good plan although better than any regular on their website.

Yah, I got a girl on the phone and yah, sometimes guys are more easy going.

I think best thing to do is cancel and have them beg for my business with them.

[chr0nz]

so i got the phone a couple of days ago the sliding this seems a bit loose and when i turned the phone on the phone was at 40% charged? is that right? and the right soft keys seem sticky and i debranded it? would it be possible to return it at the source where i got it from for a replacement instead of sending it to sony which takes a couple of days and getting one a couple of days later which takes long.. so would they be able to give me a replacement of phone ?

[Aznsilvrboy]

Made a call to rogers a few days ago and now my retentions plan looks like this
250 anytime minutes
unlimited evening and weekends @ 6pm
unlimited rogers 2 rogers
unlimited incoming
100 LD minutes
2500 txt messages
CID
VM
$25/month and free w580i

Wow, awesome plan. How long have you been a rogers customer?

[JS01]

Quick question.
I called in through *611 and after being transfered to Retentions, they sent me to cConsolidations saying that since I have a bunddled account I will need to talk to them.
Will this affect the out come of my negotiation?
Can I still get the rentions plan from consolidations?
Basically, what should I do?
Thanks , I greatly appreciate it

[jimmyjam]

called rogers yesturday and got this... I was aon a 3 yr contract and only in my 2nd yr

250 anytime minutes
unlimited evening and weekends @ 6pm
unlimited rogers 2 rogers
100 LD minutes
125 txt messages
5mb of internet exploring
CID
VM
+ the shine for 79.. which i faught so hard to get free but no success
20+ saf and 911

[Trigger]

After waiting for a while.. I finally called and got this:

U/L R2R
U/L Incoming
275 daytime (250 + 25 bonus)
$10 communicate pack for free (125 text, VM, CID)
100 LD

$25/month + SAF

Originally when I had called they said that the contract wouldn't be extended.. but the guy this time said it would.

I was offered a free W580i (no activation, no nothing) but I didn't get it. I'm waiting for the Curve to come in stock before I use my hardware 'credits'.

Now that I think about it.. I might just call back tomorrow and get the W580i and 8gb and 1gb cards.. sell them for a couple hundred and just use that towards a Curve later.

Trigg.

[Low-B]

Call Rogers last night to add the $15 dollar Unlimited Email to my Blackberry 8800. Ended up getting this:

250minutes Daytime
unlimited e/w starting @ 6pm
unlimited incoming
unlimited R2R
$20 communication pkg
4mb Blackberry data plan

Total Price (tax included)= $40 & change

Is this a good deal?
Was offered this by Blackberry Data Department, not Retention.

[Trigger]

Call Rogers last night to add the $15 dollar Unlimited Email to my Blackberry 8800. Ended up getting this:

250minutes Daytime
unlimited e/w starting @ 6pm
unlimited incoming
unlimited R2R
$20 communication pkg
4mb Blackberry data plan

Total Price (tax included)= $40 & change

Is this a good deal?
Was offered this by Blackberry Data Department, not Retention.

Very good, how long have you been a member?

My problem is that my plan is on my ex's company-plan (she long ago stopped working there), so anytime I try to change data they transfer me and then give me some BS about not being eligible for anything.. so I limit myself just to the CSR line.

[Idontdomornings]

Quick question.
I called in through *611 and after being transfered to Retentions, they sent me to cConsolidations saying that since I have a bunddled account I will need to talk to them.
Will this affect the out come of my negotiation?
Can I still get the rentions plan from consolidations?
Basically, what should I do?
Thanks , I greatly appreciate it

Don't talk to consolidation. Call back again to RETENTION. Consolidation usually won't budge. Retention can just work on your wireless account. When I renewed/set up my 2 lines, I actually called Burnaby Call Centre (604 area code), I think they are the best!

[Idontdomornings]

I'm currently with Fido PAYG and looking to get on a Rogers monthly plan. My sister has a retention-like plan and today she failed in trying to add me in as a new customer. I guess it doesn't work like that.

So what is the best possible way for me to get in on this Rogers deal, as a new customer? Sign up with a monthly plan? Is there a way to bypass the $35 activation fee?

I don't think you can get this deal just signing up as a new customer. I did have both lines set up under my name, so maybe I sort of counted as an existing customer. But the activation fee, as far as I know, when you call them they will waive it. Good Luck.

[nidserz]

Call Rogers last night to add the $15 dollar Unlimited Email to my Blackberry 8800. Ended up getting this:

250minutes Daytime
unlimited e/w starting @ 6pm
unlimited incoming
unlimited R2R
$20 communication pkg
4mb Blackberry data plan

Total Price (tax included)= $40 & change

Is this a good deal?
Was offered this by Blackberry Data Department, not Retention.

wow thats amazing!
i want a bb plan but have the $20 comm pack
so u get 4mb and the 5mb from the comm pack? so u can change the settings when you dont need e-mail to internet.com and browse the web with the 5mb??? if this is true i want in...

[kanimara]

Uh. Did they stop this? I called the #, and got a person right away.
Then he called my cancel my phone bluff.

So now I have to call and uncancel it.

Apparently one of my credits was only for a month, so my bill has gone up from $20 to $30.

[Low-B]

on the 6th month of my 3 yr contract.

wow thats amazing!
i want a bb plan but have the $20 comm pack
so u get 4mb and the 5mb from the comm pack? so u can change the settings when you dont need e-mail to internet.com and browse the web with the 5mb??? if this is true i want in...

I requested that I must have CID/VM/SMS (2500). The guy said he can't credit me for three benefits but only one. But to meet my request, he said he'll jsut give me the $20 communication package.

No to sure what i'm going to do with the 5mb mobile internet, maybe switch to a regular phone on weekends.

Is it possible to change from 4mb data to 5mb mobile on the Blackberry? (no experience with mobile internet) Please pm me if it's possible.

[el_fono]

Don't talk to consolidation. Call back again to RETENTION. Consolidation usually won't budge. Retention can just work on your wireless account. When I renewed/set up my 2 lines, I actually called Burnaby Call Centre (604 area code), I think they are the best!

Just wondering if consolidation = retention = customer relation ???

[bubble.tea]

Call Rogers last night to add the $15 dollar Unlimited Email to my Blackberry 8800. Ended up getting this:

250minutes Daytime
unlimited e/w starting @ 6pm
unlimited incoming
unlimited R2R
$20 communication pkg
4mb Blackberry data plan

Total Price (tax included)= $40 & change

Is this a good deal?
Was offered this by Blackberry Data Department, not Retention.
so you're getting:
250 daytime $20
6pm -$5
unlim inc -$10
unlim r2r -$5
$20 comm pkg -$20
4mb BB -$20? (whatever the HECK it's worth-although I have a feeling you don't have 4mb but something else...IF the rep is smart you have more...if the rep is DUMB..you have 4mb.)


+Somewhere in there you're actually paying an additional $6.50~$6.95'ish (over the base $20 plan, exactly on what it is., is irrelevant)+SAF+911+taxes = $40 & change?

I'd love to see something tangible to this effect. It's just too stupidly ridiculous to believe.

[Gdog]

Don't talk to consolidation. Call back again to RETENTION. Consolidation usually won't budge. Retention can just work on your wireless account. When I renewed/set up my 2 lines, I actually called Burnaby Call Centre (604 area code), I think they are the best!

Hey, would you mind posting the Burnaby call center number here or sending it via PM? Thanks!

[mr_yellow]

Uh. Did they stop this? I called the #, and got a person right away.
Then he called my cancel my phone bluff.

So now I have to call and uncancel it.

Apparently one of my credits was only for a month, so my bill has gone up from $20 to $30.

lol.. don't expect the CSR to offer everything with a "i want to cancel" bluff. You gotta be smooth about it and say stuff like "i'm thinking of going to bell, they're offering X,Y,Z, but I want to stay with rogers, your phones are better, yadda yadda...".

[Low-B]

so you're getting:
250 daytime $20
6pm -$5
unlim inc -$10
unlim r2r -$5
$20 comm pkg -$20
4mb BB -$20? (whatever the HECK it's worth-although I have a feeling you don't have 4mb but something else...IF the rep is smart you have more...if the rep is DUMB..you have 4mb.)


+Somewhere in there you're actually paying an additional $6.50~$6.95'ish (over the base $20 plan, exactly on what it is., is irrelevant)+SAF+911+taxes = $40 & change?

I'd love to see something tangible to this effect. It's just too stupidly ridiculous to believe.

I just called again to reconfirm my plan

this is the breakdown from the Data rep (hard copy bill is coming at the beginning of Dec.)

$45 Data retention package price
250 minutes
R2R
UL Incoming
UL e/w 6pm

+ $20 communication pk = $16.66 (not to sure how he got that price)

+ $6.95 + $0.50

= $69.11*1.14
= $78.79 * 50% off (employee discount)
= $39.39

** My acct is flagged as an rogers employee - But I just finished school and working at a bank. So not to sure how I got the extra 50% off.

[hwoarang]

i talked to retentions today and consolidations yesterday (they transferred me)

consolidations was unforgiving

retentions was a little bit more forgiving

they offered me 250mins, 8pm weeknights, call display, 100ld for $20. and a $5 credit on the $6 voicemail...

i currently have 200mins, 8pm weeknights, call display for $20 plus vm for $6... im fine with the plan but what kills me is the phone..

i dont feel like spending much money on the phone

they quoted me $99 on the k790, $79 on the w810 and $59 on the 580i...

think there's any chance i can talk them down to $0 for the k790? i've been a rogers customer forever

[PARIAHGRINCH]

Alot of posters are right. Call retentions n stick w retentions. If you're a girl talk to a girl if you're a guy talk to a guy. Throw in a "I just got laid off" line and it's either cancel and of course you don't want to cause the fee could be 400 bucks or massage the deal for me. Add "ironically I need the phone more now than I ever did cause I gotta hustle some work and network alot. blah blah...

It was a charm for me 20+saf+tax (cause of a buncha credits that will be w me for another 2 years) I won't list the plan cause they're all pretty much the same as above

Keep tryin everyone!

P.S third time was the charm

[bubble.tea]

......hard copy bill is coming at the beginning of Dec.....

I'll be waiting for it.

[bluekayaker]

on the 6th month of my 3 yr contract.



I requested that I must have CID/VM/SMS (2500). The guy said he can't credit me for three benefits but only one. But to meet my request, he said he'll jsut give me the $20 communication package.

No to sure what i'm going to do with the 5mb mobile internet, maybe switch to a regular phone on weekends.

Is it possible to change from 4mb data to 5mb mobile on the Blackberry? (no experience with mobile internet) Please pm me if it's possible.

i have 5mb data on my phone plan. it's not a BB plan. I had been told a Pearl would work to surf the net with my 5mb data, and they gave me a Pearl for $50. When it arrived and I tested it out, there was no browser. Tech support at that point told me you need the specific BB plan to surf the net with a BB. (Retentions guy had been wrong). My data plan is useless unless I use a non-BB phone with web browser, like my Razr. So, I returned the BB immediately and am waiting for a Sony W580i. The BB was such a nice phone with a big screen, qwerty keys, but the lack of browser w/o BB plan killed the deal.

[help_questions]

you can use your 5mb without a BB plan.....both rogers reps are correct....
yes, the pearl's BB browser requires a BB plan, but you can install 3rd party software to use the internet to get around this and use your 5mb. It is well document in howardforums.

Here is the link:http://howardforums.com/showthread.php?t=1251473

I read this and now use opera mini on my pearl and it works great....no overpriced bb plan needed. good luck...and be sure to read about compressing data usage to make sure you dont end up with data overages.
Based on your post, I think you may want to get your pearl back; I too love the big screen and qwerty keys...
and there are also workarounds for email with a bb too....fyi...rogers may not "want" you to use no BB data with a BB, but just let them know that you have 2 phones and switch....

i have 5mb data on my phone plan. it's not a BB plan. I had been told a Pearl would work to surf the net with my 5mb data, and they gave me a Pearl for $50. When it arrived and I tested it out, there was no browser. Tech support at that point told me you need the specific BB plan to surf the net with a BB. (Retentions guy had been wrong). My data plan is useless unless I use a non-BB phone with web browser, like my Razr. So, I returned the BB immediately and am waiting for a Sony W580i. The BB was such a nice phone with a big screen, qwerty keys, but the lack of browser w/o BB plan killed the deal.

[bluekayaker]

Wow, thanks for this info. Now I am thinking of asking for the Pearl back. I'm nervous though, that Rogers will catch on somehow and I'll get charged or I'll ask for the Pearl back and it won't work. I wish I'd searched for this info on the web before returning it the first time. Any thoughts on how this might work now, but Rogers might somehow put a stop to it soon?

Thanks

[ryero]

I'm planning to call to ask for a retention plan,

currently on a student plan, which is not bad, but I don't have enough daytime minutes. Only 150 daytime.

Anyways, is the CSR open on Saturdays? I remember calling once on Sunday, and they weren't available so the operator gave me some horrible offers like 50 bucks off a phone for a three year plan and to keep the plan I have now.

Thanks in advance

[jling6]

Anyways, is the CSR open on Saturdays?

Yes. Ask for the customer relations department.

[watercresent]

hi, i'm wondering if it is possible for me to get any special deals or features even though i recently got my cell phone plan in september. I know i have to wait a few more months to be eligible. I am on the cheapest phone plan $20 one, or do i need to be on a $25 plan to get some deals

[equanimity]

I'm trying to go from a corporate plan to a better plan but they keep saying all they can offer me is this:
(I have called in twice)

250 daytime
unlimited evening and weekends @ 6pm
100 LD minutes
unlimited rogers 2 rogers
125 txt messages
CID
call waiting
VM
25$ + $10 -$5(Credit) = $30/month

+ w580: 99.99+35(admin) << If i want it

I don't think thats such a hot deal. My current contract expires in May but if I take this, I have to re-sign for another three years. I keep asking for unlimited incoming, but they say its not available.

Is there any way I can get unlimited incoming and a free phone and have a monthly rate of $25? I'll even take it for $30.

[intercollector]

I'd like to call today, but I'd like to know 2 things:

a) How do I get retentions on the phone?
b) What plan from Bell are people currently using as leverage?

[jwei]

I'd like to call today, but I'd like to know 2 things:

a) How do I get retentions on the phone?
b) What plan from Bell are people currently using as leverage?

a) Check the first page in this thread for the phone number (dont know it off the top)

b) Keep using Telus. Some people use the 1730 plan I think, if its still availible...if not.. just make something reasonable up.

[chr0nz]

so i called relations and got this:
250 mins
unlimited evening/weekends starting @ 6
unlimited network calling
call display
voicemail
125txt
+saf
+911
=$25.36
+i got a free w580i

what do you guys think? good? bad? give me some feedback thanks

[st7860]

I'd like to call today, but I'd like to know 2 things:

a) How do I get retentions on the phone?
b) What plan from Bell are people currently using as leverage?

the retentions numbers are below.

[intercollector]

Got a decent plan, what do you guys think?

250 Daytime
Unlimited eve (6pm)
100 LD Minutes
125 txt messages
CID, VM, CW

$27 + System + 911 + taxes = Just under $40 all in.

A heck of a lot better than the $90 - $120 dollar bills that I've been getting over the last 6 months.

[HotDealsRock]

Got a decent plan, what do you guys think?

250 Daytime
Unlimited eve (6pm)
100 LD Minutes
125 txt messages
CID, VM, CW

$27 + System + 911 + taxes = Just under $40 all in.

A heck of a lot better than the $90 - $120 dollar bills that I've been getting over the last 6 months.

you can do better than that :lol:

[Moby]

Called in as well,

250 daytime
Unlim E+W @ 6
Unlim Network
Unlim Inc
100 LD
CID/2500 txt

all for 40 a month (tax,saf,911 included)

Question is, should I get the BB pearl or w580 for 50$ (no admin + -50$) considering I currently have w810 ?

[dmpP]

Called in as well,

250 daytime
Unlim E+W @ 6
Unlim Network
Unlim Inc
100 LD
CID/2500 txt

all for 40 a month (tax,saf,911 included)

Question is, should I get the BB pearl or w580 for 50$ (no admin + -50$) considering I currently have w810 ?

why would you want a BB? if you want it for email and web browsing - get a price for the data... depending on what it costs - it might be a good idea. :-)

[cgi101]

You know the 33% bundle pack discount? The one where you get 33% off certain wireless essentials (e.g. 2500 txt messages plan) if you have a communications bundle (i.e. $10 CID/VM/125txt)? I'm wondering if this 33% off applies to the UNLIMITED outgoing/incoming text messaging plan (the one only retentions can offers)... I know it is offered on the $10 2500txt one (the normal one that you can sign up for online or any regular rep can offer)... Can anyone with a bundle and the unlimited txt package from retentions confirm?

[help_questions]

you shouldnt worry about that....firstly, the link i provided is specifically for people without bb data plans....secondly, you are not doing anything wrong, just using 3rd party software instead of bb software and BES/BIS. They could try, but then people will just get other smart phones instead of bb...

Wow, thanks for this info. Now I am thinking of asking for the Pearl back. I'm nervous though, that Rogers will catch on somehow and I'll get charged or I'll ask for the Pearl back and it won't work. I wish I'd searched for this info on the web before returning it the first time. Any thoughts on how this might work now, but Rogers might somehow put a stop to it soon?

Thanks

[delhite]

has anyone recieved the htc touch thru retentions yet if yes how much u paid for it?

[Vaxine]

Just got off the phone from Retentions... this is what they gave me :

$25-275 daytime minutes
Free CID, voice mail,call waiting, call forwarding.
Evenings and Weekends Starting from 6pm.
1000LD minutes
Free rogers to Rogers
Free Unlimited Incoming Calls.
Added the $15 unlimited email plain for BB Pearl
BB Pearl for $50...
Bound for 3 yr contract....
Total monthly charge = $25+SAF+$15+Tax

2500 Text Messaging included...

[ditto]

just off the phone with rogers and ended up with:

$20 per month
250+25 daytime
E+W starting at 6pm
unlimited incoming call
free rogers to rogers
free CID, free VM
100 Canadian LD
free w580i grey phone
3 yr contract strating next billing cycle

looks good for me, the only thing I forgot is asking for a good data plan for my iphone :)

hope this is helpful for people planning to call them.

[HotDealsRock]

i got a question:

if i still have 1 yr on my contract and i signed a 3 yr extension, will the new plan kick in right away or will i still have to stay on my old plan until my old contract is up... and is the 3 yr extension counted from when i got the new plan or counted from when my old plan ends ?

[ditto]

i got a question:

if i still have 1 yr on my contract and i signed a 3 yr extension, will the new plan kick in right away or will i still have to stay on my old plan until my old contract is up... and is the 3 yr extension counted from when i got the new plan or counted from when my old plan ends ?

the new contract will replace your existing contract, starting the next billing date.

[alphahobo]

I got a question, whats the difference between consolidated and retentions besides on services phone only and the other one services bundled planes (at least thats what I got when I called retentions just now). My plan ends on the 30th of this month and I'm looking to get some deals by renewing my contract but who do I call?

[iam_immigrant]

Just got off the phone from Retentions... this is what they gave me :

$25-275 daytime minutes
Free CID, voice mail,call waiting, call forwarding.
Evenings and Weekends Starting from 6pm.
1000LD minutes
Free rogers to Rogers
Free Unlimited Incoming Calls.
Added the $15 unlimited email plain for BB Pearl
BB Pearl for $50...
Bound for 3 yr contract....
Total monthly charge = $25+SAF+$15+Tax

2500 Text Messaging included...



HOW THE F U C K DO PEOPLE GET PLANS LIKE THESE!!!!!!

Yes, I know CAPS is on.

[rupture]

HOW THE F U C K DO PEOPLE GET PLANS LIKE THESE!!!!!!

Yes, I know CAPS is on.

Persistent calling and a little luck.

[hwoarang]

just off the phone with rogers and ended up with:

$20 per month
250+25 daytime
E+W starting at 6pm
unlimited incoming call
free rogers to rogers
free CID, free VM
100 Canadian LD
free w580i grey phone
3 yr contract strating next billing cycle

looks good for me, the only thing I forgot is asking for a good data plan for my iphone :)

hope this is helpful for people planning to call them.

thats packed. dunno how you got it, but wow

im still trying

[ditto]

thats packed. dunno how you got it, but wow

im still trying

few people messaged me for details, here is my story:

my last two bills are huge, I called them up and tell them that I want to cancel my phone casue bell offered me a much better plan and they will pay the cancelation fee (obviously not true). Then the rep asked me what plan they offered you? I told them the best plan in this thread and then the lady said not a problem, I will give you similar plus a free phone if you are OK with a new contract. that is the story. btw, if you want data, dont forget to ask.

tips: always looks your are surprised when the rep offers you something and they he/she will offer you more. in my case, I said "wow...i dont know you will offer similar plan or even better", the rep laughed, and said "you just need to ask", then i looked like having no knowledge about any deal and said "I thought i am bound on the plan I had two years ago", then she said I will give you more surprise...

[eurasian]

Hi,

I noticed a few people who's got pretty good deals mentioned about signing up for a 3 year deal.

Is it not possible to get a good deal with retention without having to sign up for a contract?

[sully]

Called on Nov 5, 2007 at 8:45 PM and was given:

- 250 anytime minutes
- Unlimited evenings after 6 PM, unlimited weekends
- 100 Canada-wide long distance minutes
- Rogers to Rogers
- Voicemail
- Call display
- 125 text messages

= $20/mo (+ 911 + SAF)

It was my first and only call to retentions and exactly what I was after. Unlimited incoming would have been nice, but past that I'm really just holding on and waiting for the iPhone to be offered by Rogers to hop on that bandwagon. I'm a pretty happy customer.

[rupture]

Hi,

I noticed a few people who's got pretty good deals mentioned about signing up for a 3 year deal.

Is it not possible to get a good deal with retention without having to sign up for a contract?

Signup or renew? Retentions generally will not deal with new customers, only on the rare occasion has this ever happened. That being said, it never hurts to call in and try.

You may get a rep who doesn't make you renew. But generally speaking, all these good deals will come with a 3yr contract agreement.

[equanimity]

with unlimited incoming:

- if someone calls me from a different city, does it count against my minutes?
- or is it for local incoming calls only that this applies?

[st7860]

with unlimited incoming, people can call you from anywhere in the world, it costs you nothing.

but if you're outside of your home city, then you'll pay long distance from the city you are in to your home city.

[Hu$tlah]

Man, I got the same deal as the person on the previous page and I am so happy. I am getting the following:

$20.00/month
250+25 Daytime Minute
6pm-7am
Unlimited incoming, unlimited evenings and unlimited weekends
Caller ID and Voice mail
125 text msgs, which is okay, not big on text msging anyways
100 minutes for LD in North America
3 year contract
$49.99 for Black Berry Pearl and NO MIR!!!!!

I was calling to see if I can get the above plan but I didn't know how to approach so I just told the rep that my current phone is no longer working which is the truth, it broke. Anyways, I was very nice to her and she was awesome and very polite and didn't lie to her too much but she was nice enough to give me the deal. I actually spoke with another rep before and the line got disconnected by mistake but I am glad it did as she was giving me the same plan for $40.00 plus tax and the fees and when I called back I got this great rep and I was so glad because you can tell by their voice if it will be a good experience or not. For me It was a great experience and this plan actually will be better than my previous corporate plan and cheaper belive it or not.

I was hoping to get this deal and I was shocked it worked. I was getting the sony erricson w580i for free too but i wanted the black berry pearl instead and i got it for $49.99 which I think is a pretty sweet deal.

[stevensingh21]

when do u think they'll offer the razr 2 ???

[LDN2012]

is there really a $20 250/Unlimited Eve/Wkds Plan? or is it actually $25 + $5 credit = $20?

There are two:

$20 250/Unlimited Eve/Wkds Plan with 8PM EW

$20 250/Unlimited Eve/Wkds Plan with
$5 Early Evenings Option (6PM EW) = $25

[LDN2012]

Hi,

I noticed a few people who's got pretty good deals mentioned about signing up for a 3 year deal.

Is it not possible to get a good deal with retention without having to sign up for a contract?

No. Retentions does not offer deals on no contract.

[Hu$tlah]

There are two:

$20 250/Unlimited Eve/Wkds Plan with 8PM EW

$20 250/Unlimited Eve/Wkds Plan with
$5 Early Evenings Option (6PM EW) = $25

I just got off the phone and I will be paying $20.00 and evenings will start from 6pm-7am and 275 daytime minutes.

[equanimity]

i just got this:

275 daytime
unlimited evening and weekends @ 6pm
100 LD minutes
unlimited rogers 2 rogers
unlimited incoming
125 txt messages
CID
call waiting
VM
25$ + tax and 911/saf

w580 grey: 49.95 (no admin. fee)

Trying to get a similar plan on retentions for the wife but she wants the razr2, so i am wondering as well when this will be offered through retentions..

[subawoo]

Just got off the phone with Retentions and tried to get the above plan but was told that it would cost $40 plus system access fees and 911.

In terms of hardware upgrade, I was looking at the Motorola KRZR which the rep couldn't even find on their system and the BB Pearl.

They offered the RAZR 2 for $100 less $50 rebate, the HTC Touch for $249.99 less $50 rebate or the BB Pearl for $399.99 for a 3 year plan.

The rep didn't really sound like she knew what she was doing so I'm going to call again in a few days.

[LDN2012]

I just got off the phone and I will be paying $20.00 and evenings will start from 6pm-7am and 275 daytime minutes.

which means you would get a $5 credit...I pay $15 and I get the $10 comm pack as well....its all about the credits they apply. Those are the two standard rentention plans without credits applied.

[Mugabe]

Umm...those phone prices she gave you are awful. The pearl goes for $99 on the rogers site for a 3yr contract.

[subawoo]

Umm...those phone prices she gave you are awful. The pearl goes for $99 on the rogers site for a 3yr contract.

Yeah, I told her that the Pearl was going for $99 for a 3 year plan but she said that's the price that showed on her computer.

We'll see what happens when I call next time.

[eurasian]

Signup or renew? Retentions generally will not deal with new customers, only on the rare occasion has this ever happened. That being said, it never hurts to call in and try.

You may get a rep who doesn't make you renew. But generally speaking, all these good deals will come with a 3yr contract agreement.

"Renew". I was originally on a 2 yr corporate contract, but now I've been a customer with them for about 4 and half years (therefore passed my contract time by 2 and half yrs). I now that I found this thread, I see that my package with them SUCKS.

I would like to get a "retention deal", but not on a contract basis. I probably will stay for the 3 yrs anyways, but I just don't like the "tied down" feeling.

[rupture]

"Renew". I was originally on a 2 yr corporate contract, but now I've been a customer with them for about 4 and half years (therefore passed my contract time by 2 and half yrs). I now that I found this thread, I see that my package with them SUCKS.

I would like to get a "retention deal", but not on a contract basis. I probably will stay for the 3 yrs anyways, but I just don't like the "tied down" feeling.

Well first of all, in order to qualify for these 'deals' you will need to change your corporate plan over to a retentions one. The deals in this thread have nothing to do with corporate plans.

I am 100% certain you'll need to signup for a 3yr agreement. If they offer you a sweet deal and you're likely to stay anyways, the 3yr contract shouldn't be a problem for you.

[Vaxine]

Man, I got the same deal as the person on the previous page and I am so happy. I am getting the following:

$20.00/month
250+25 Daytime Minute
6pm-7am
Unlimited incoming, unlimited evenings and unlimited weekends
Caller ID and Voice mail
125 text msgs, which is okay, not big on text msging anyways
100 minutes for LD in North America
3 year contract
$49.99 for Black Berry Pearl and NO MIR!!!!!

I was calling to see if I can get the above plan but I didn't know how to approach so I just told the rep that my current phone is no longer working which is the truth, it broke. Anyways, I was very nice to her and she was awesome and very polite and didn't lie to her too much but she was nice enough to give me the deal. I actually spoke with another rep before and the line got disconnected by mistake but I am glad it did as she was giving me the same plan for $40.00 plus tax and the fees and when I called back I got this great rep and I was so glad because you can tell by their voice if it will be a good experience or not. For me It was a great experience and this plan actually will be better than my previous corporate plan and cheaper belive it or not.

I was hoping to get this deal and I was shocked it worked. I was getting the sony erricson w580i for free too but i wanted the black berry pearl instead and i got it for $49.99 which I think is a pretty sweet deal.

I got the same deal...but you should have tried for the free rogers to rogers as well. Additionally you could also have add 2500 text messages attached. Try increasing 100LD to 1000LD.. they will do it...be persistent.

[eurasian]

Well first of all, in order to qualify for these 'deals' you will need to change your corporate plan over to a retentions one. The deals in this thread have nothing to do with corporate plans.

I am 100% certain you'll need to signup for a 3yr agreement. If they offer you a sweet deal and you're likely to stay anyways, the 3yr contract shouldn't be a problem for you.

"corporate" or "retention" plan, I don't really care the name they put on it as long as what comes out of my pocket VS the package is sweet. In other words, I don't mind dumping my "corporate plan".

I guess it's no big deal to sign up for 3 years.

What's the best phone I can steal from them with a 3 yr contract? I want to get it and sell it.

[Vaxine]

"corporate" or "retention" plan, I don't really care the name they put on it as long as what comes out of my pocket VS the package is sweet. In other words, I don't mind dumping my "corporate plan".

I guess it's no big deal to sign up for 3 years.

What's the best phone I can steal from them with a 3 yr contract? I want to get it and sell it.

You might have to unlock it first....

[eurasian]

You might have to unlock it first....

No big deal.

[arcane47]

How can anybody want to renew with rogers, especially with that Bell Unlimited Data option?

[cgi101]

How can anybody want to renew with rogers, especially with that Bell Unlimited Data option?

Ummm well isn't the $75 unlimited data only for wireless MODEMS? And isn't the $7 unlimited only for the HTC touch? That's pretty limiting... On top of that, some people may be waiting for the iPhone... OR some people may not care for data. There are tons of reasons to stay with Rogers! :)

[rupture]

"corporate" or "retention" plan, I don't really care the name they put on it as long as what comes out of my pocket VS the package is sweet. In other words, I don't mind dumping my "corporate plan".

I guess it's no big deal to sign up for 3 years.

What's the best phone I can steal from them with a 3 yr contract? I want to get it and sell it.

I was merely implying that you'd need to change from corporate over to a retentions plan before you can consider any of the 'deal' listed in this thread. Of course you want the best deal, who doesn't? :D

Just call them and see what they can do for you. If you read through the thread, people are getting good deals on SE phones and Blackberries. I wouldn't expect anything too spectacular without shelling out at least $50.

[eurasian]

Just call them and see what they can do for you. If you read through the thread, people are getting good deals on SE phones and Blackberries. I wouldn't expect anything too spectacular without shelling out at least $50.

I don't mind shelling out $50 for a $400 phone/blackberry and sell for a good amount and so making some profit out of the $50 investment ;)

I'll give them a call tonight and see what I can get...

thanks for the info.

[intercollector]

Well first of all, in order to qualify for these 'deals' you will need to change your corporate plan over to a retentions one. The deals in this thread have nothing to do with corporate plans.

I am 100% certain you'll need to signup for a 3yr agreement. If they offer you a sweet deal and you're likely to stay anyways, the 3yr contract shouldn't be a problem for you.

Not true, I basically got persistent with them that I only wanted a 2 yr plan. You can negatiate the contract down as well. I find the 3 year plans are the worst, mainly because it's difficult to have a phone last 3 years. Almost all of the phones that I've had and my friends have had usually last about 2 years before usual wear and tear of having it in your pocket every day.

[Gdog]

I recently started an account with Rogers, on their $20/month plans for a one year contract, hoping to eventually call in to retentions and get this "deal" by signing on for 3 years.

So this is what I was able to get by calling in to the regular line, in preparation for my "real" phone call a few months down the road:
$25
100 daytime
Evenings/Weekends@6pm
CID/VM/125 text
--3 months free calling and CID/VM/Text
Nokia 6085 for $34.99 (will sell)
-$35 activation waived

So what do you guys think my chances are of getting onto the retention plan 3 months into my contract?

[rupture]

Not true, I basically got persistent with them that I only wanted a 2 yr plan. You can negatiate the contract down as well. I find the 3 year plans are the worst, mainly because it's difficult to have a phone last 3 years. Almost all of the phones that I've had and my friends have had usually last about 2 years before usual wear and tear of having it in your pocket every day.

Well of course you can negotiate a 2yr plan too (his first post sounded like he was a new customer), I didn't say it was impossible. They will usually offer you a better deal/discounted price on a phone if you enter a 3yr agreement as opposed to a 2yr one.

Most people who enter 3yr agreements call in every 1 1/2 yrs to renew and get a HUP anyways.

[jamk85]

Called them twice today....

First time got a Chinese lady who barely spoke english. After being on the phone with her for 20mins I understood why Rogers hired her. She was too damn stubborn and was not lenient to give me much to my plan. I was pissed off that she had to keep repeating herself. IE - so sir your question is ... bla bla bla... and after seeing this was going nowhere I just hung up the phone on her.

2 hours later....

Called Rogers again and explained that I was with customer relations and my battery died and was in the middle of changing my plan. Got transfered to customer relations. Got another Chinese lady but her english was MUCH better than the previous one. After negotiating with her for a good 20mins she finally gave in. She just said ok how many minutes do you want? How much are you wanting to pay? So I got the following:

300 daytime minutes
unlimited incoming
unlimited evenings & weekends (start 6pm)
100 Canadian Long Distance minutes
Voice Mail
Call Display
2500 text messages

3 year contract, first 3 months unlimited local calling.

All for $25 + SAF + 911

Ontop of that they gave me $100 credit towards any new phone I want.

Any suggestions? I am thinking black berry pearl?

[st7860]

i suspect you were calling rogers at 611 instead of retentions at 1-888-936-7283, since i don't think retentions dept. hires reps who can barely speak english.

[eurasian]

Damn... I got a girl on the line, but wanted to deal with a guy.

Anyways, here's what I got:

$20/month +saf+911+tax over 3 yrs

- 250 daytime
- Unl eve/we 6pm-8am
- Unl R2R
- 100min L. dist. canadian
- Pkg (caller ID, voice mail & sms)
- 150$ discount on hardware(equivalent to Sony Ericson w580i or w810i)

What do you guys think? Can I ask for more?

[jamk85]

i suspect you were calling rogers at 611 instead of retentions at 1-888-936-7283, since i don't think retentions dept. hires reps who can barely speak english.

Nope, it was retentions because she was offering me retention plans.

She was giving me:

200 daytime minutes
unlimited incoming
unlimited evenings & weekends (after 6pm)
Call Display

All for same price.... $25 + SAF + 911

[HotDealsRock]

what exactly do you tell the csr to get a good plan?
i keep on calling them and they keep on giving me the same crappy plans... :mad:

[HamsterGirl35]

Me too..... :(

Currently, I am with Rogers for over 1 1/2 yrs..... (but, been with them over 4 yrs)

I was trying to get hardware upgrade......
but, was quoted
w580i for $75
w810i for $50
(these prices are including mail in rebate already)

That's actually for 3 yrs renewal....without changing my current plan (the regular retention $25 plan)

:cry:


what exactly do you tell the csr to get a good plan?
i keep on calling them and they keep on giving me the same crappy plans... :mad:

[eurasian]

Me too..... :(

Currently, I am with Rogers for over 1 1/2 yrs..... (but, been with them over 4 yrs)

I was trying to get hardware upgrade......
but, was quoted
w580i for $75
w810i for $50
(these prices are including mail in rebate already)

That's actually for 3 yrs renewal....without changing my current plan (the regular retention $25 plan)

:cry:

1-888-936-7283

Come on guys, do some research... this number is on the FIRST post of this thread!!

[HotDealsRock]

1-888-936-7283

Come on guys, do some research... this number is on the FIRST post of this thread!!

we're not asking for the number, we're just wondering what u tell the retention csr to get a good plan

[Trigger]

Damn... I got a girl on the line, but wanted to deal with a guy.

Anyways, here's what I got:

$20/month +saf+911+tax over 3 yrs

- 250 daytime
- Unl eve/we 6pm-8am
- Unl R2R
- 100min L. dist. canadian
- Pkg (caller ID, voice mail & sms)
- 150$ discount on hardware(equivalent to Sony Ericson w580i or w810i)

What do you guys think? Can I ask for more?

That's basically what I got. I got +25 mins daytime and unlimited incoming, but I was given $25...

[Trigger]

we're not asking for the number, we're just wondering what u tell the retention csr to get a good plan

It might have to do with how long you've been a customer and your typical spend. Although I recently only spend my regular monthly bill.. I went through a year straight where I was spending $100 a month (at least.. $500 for one month), so maybe they figure they can keep me and I'll have more overages later..

[eurasian]

we're not asking for the number, we're just wondering what u tell the retention csr to get a good plan

My bad, I read your sentence too fast... lol

I think of all the people getting sweet deals here, there are many variables to take into account. What time you call them, the person you get on the other line, your account status (if you've been paying on time), etc...

As for me, I have a perfect record of over 4 years... unfortunately for me, I had to deal with a woman who could not wait to hang up. She actually told me "I've been with you 21 minute and I can't spend too much time on the phone with you explaining our various options". I was asking her what are the options offered by rogers (ie: caller id, rogers to rogers, etc). I mean, I don't know them all, so I asked...

My story is too long to describe here, but different have different stories I think. And it also depends on your bluffing skills :P

One easy story is: Bell called me up and offered me better... (fill in the rest)

[jamk85]

Is it possible to cancel the retention plan once you get it?

I am thinking since it doesn't kick in until december 11, 2007 would I be able to call back and bargain for more?

I was on a corporate plan where I had similar to what they gave me on the retention but it was billed by the second. Is it possible to squeeze them for more daytime minutes?

Any ideas?

[errorinexcellence]

rogers customer relations been relatively good to me, I just ask for the plans and they dont seem to argue much and give it to me...

but in terms of hardware uprgade I always ask if they can do any better and they tell me no, I mean the prices on the website is not what they can even offer me, they offer me something like 1-200 ontop because I understand their new HUP system is tier based depending how mcuh they make off you.


I want to do a upgrade soon what deals are you guys managing to pull in! Last time I got a upgrade I had to argue pretty bad for a decent price I was willing to pay, its crazy... $150 for 3 year renewal on a cheap phone!

[zsnow]

just renew my old 2 years roger's plan which will end at dec. What i got is
1 year contract:
200 min day+ call id+ roger to roger+ unlimited call start at 6pm.
$20 + saf+911+tax

my old 2 year plan is 50min day+1000min night start at 8pm and it's same price as above :mad:

[HamsterGirl35]

Yes, I knew that number and was calling that number..... just like HotDealsRock said, I believe we all called the same number, just happened that we didn't get good rep that we wanted, that's why I am asking for methods.... but, guess it's persistance that counts?!

As for me, I am looking for 2 free phones (w580 & w810)... but, weren't able to get it for free with 3 year renewal contract....

Thanks

1-888-936-7283

Come on guys, do some research... this number is on the FIRST post of this thread!!

[stevensingh21]

anyone ask for a razr 2??

[marooned]

Free w580i with 8gb M2 (activation and hardware upgrade fee waived)

250 daytime + 25 bonus
unlimited e/w starting 6pm
unlimited rogers 2 rogers
caller id
voicemail
5mb data

$20/mo

[Master]

Free w580i with 8gb M2 (activation and hardware upgrade fee waived)

250 daytime + 25 bonus
unlimited e/w starting 6pm
unlimited rogers 2 rogers
caller id
voicemail
5mb data

$20/mo

Any SAF/911 fees?

[Magoomba]

Guys, I don't think I'm doing this right.
I have 2 phones on a corporate plan (not a very good one) on 3 year contracts.
They contract ended last month and I call the *611 number. I say "cancel my phone", etc.
I told the CSR I wanted to cancel my phone because I wanted a cheaper plan.
They offered me the following:
$25/month + 911 + SAF + taxes
250 daytime minutes
CID, VM
125 text
Unlim e/w (6pm to 7am)

I asked if they could give me the same thing for $20/month.
The CSR kept telling me that it was already a very good plan and that there is no reason that he can think of to give me anything better.
I told him I'd been with Rogers since 1992 and have always paid my bills on time, etc.
I want to renew 3 year contract but I need a cheaper plan.
Then he says if I want a cheaper plan, I have to give up some of the features (duh).

Anyway, this is the second time I called them. The first time was 2 weeks ago, with exactly the same results.
It was almost like I was speaking to the same person, but this fella was working out of the Burnaby call center.
Both times I have called in during the weekday evening hours.

When I call the next time, should I just ask them to cancel me and see if they call my bluff?
Or should I lie and say Bell is offering me such and such?

Any suggestions? Thanks guys!

[st7860]

They contract ended last month and I call the *611 number. I say "cancel my phone", etc.

When I call the next time, should I just ask them to cancel me and see if they call my bluff?
Or should I lie and say Bell is offering me such and such?



1. You should call this number directly. DO NOT call 611. 1-888-936-7283
2. even if you ask them to cancel your line, under rogers own terms of service you must give 30 days notice, so you have plenty of time to change your mind, so this may help your bluffing ability.

[1226]

When I call the next time, should I just ask them to cancel me and see if they call my bluff?
Or should I lie and say Bell is offering me such and such?:arrowl: :arrowl: :arrowl:

Any suggestions? Thanks guys!

Bingo.

And I've found third call is the charm. Night and day from my second call. I've noticed other people have had similar experiences.

[ecgz88]

I don't know how Rogers 30 days notice works........I call them today tell them I will port my number out.....CSR keep tell me Rogers will charge me 30 days from the day I port out, not 30 days from today..........sounds rediculous!


1. You should call this number directly. DO NOT call 611. 1-888-936-7283
2. even if you ask them to cancel your line, under rogers own terms of service you must give 30 days notice, so you have plenty of time to change your mind, so this may help your bluffing ability.

[subawoo]

I just got off the phone with Retentions and got the following for $20/month + SAF + 911:

250 daytime minutes
Unlimited after 6 and on weekends
100 long distance minutes
Rogers to Rogers
call display and voicemail
150 text messages

I was offered the KRZR for free or the Blackberry Pearl for $50.

I told the rep my plan was ending next month and I wanted to sign up for another 3 years but wanted a cheaper plan. He asked me what I wanted and gave me everything that I asked for. Really nice guy...he even waived the $35 admin/shipping fee for the phone.

This was the second time I called Retentions. The first time, the rep told me the above plan would cost $40 and she offered the Pearl for $399.

It pays to call back if you don't get what you want.

[mech9t5]

anyone been able to use Bell's new $7 unlimited data plan to get a good data deal? i would love to get unlimited data at that price or even double that price to use with my iphone.

[cgi101]

when telling the CSR that another carrier is offering me a better deal... is it more believable to say Bell or Telus is offering it to me? Who has better customer retentions?

[dealzuser]

Hey guys,

With automated payment, it's easy to just chuck the bill each month. Well, ~1 year into my 3 year contract, they suddenly stopped waiving the caller display charge. I just notice that now after a couple months of being charged!

Anyways, gonna give them a call tomorrow to find out what's going on...

[nyererei]

Hey guys, I have the Mb $10 mega plan 250mins etc. Has anyone ever heard of phoning retentions and asking to reduce your minutes in trade for increased text messages? Is that possible?

[lankyguy]

Hi, I've called in numerous times now to customer relations and have been able to get the following:

250min daytime
free eve/we at 6pm
caller id
voicemail
incoming calls
call forwarding
100 LD min
Call forwarding

$30 + SAF + 911

While still not a great plan, the only advantage was that I was able to add an extra line and get a free blackberry curve while also waiving the activation fee and only signed for 2 years. With all the calling ive done, however, i was never offered a $20 plan similar to what i have now which i found strange, maybe i don't have the charm that some of you do on the phone...

[HotDealsRock]

seriously guys, what's ur strategy? i called like 4 times and all the csrs i talked to gave me the same crappy plan.. they say the unlimited incoming doesnt exist and they dont want to credit me text messaging either..:mad:

[Jay31]

Called in 4 times? Perhaps give it a rest for a while... or you might be noted as a troublesome customer...and they do do that. And if that does happen, you're probably out of luck trying to get a retention plan. Take a breather for a few weeks and try again...

I think it works best if you can refer to a competing plan.... and be super-nice... don't come across as threatening. Try to be the friendliest customer that CSR will speak to that day.

I've been with Rogers for 6 years now... on an old government corporate plan. My contract expired long ago. I work for anotehr company now, and Bell Canada is offering us a pretty sweet deal - as good as the retention plans most people are getting here. So, I just called up... said I was looking at their offer, considering switching, but wondering what else Rogers had available. The first offer was ok..but not great, so I asked what else she had.. and offered pretty much the same offer I'm seeing in the threads above. I said I'd think about it...and will call back today to see if I can get a bit more - as it's still not quite as good as the Bell offer.

Perhaps some of you have been able to get results by just calling up and saying...to quote Britney Spears 'Gimme More', but I think it works much better if you have an actual competing plan to refer to... and remember, be super nice....make them *want* to help you... this goes for every business dealing.

[marooned]

Quote:
Originally Posted by marooned View Post
Free w580i with 8gb M2 (activation and hardware upgrade fee waived)

250 daytime + 25 bonus
unlimited e/w starting 6pm
unlimited rogers 2 rogers
caller id
voicemail
5mb data

$20/mo
Any SAF/911 fees?

yeah it's $20 + saf + 911 + tax = $30ish

[Mannequin]

Hey, I need an opinion. I haven't called retentions and went all out bargaining with them yet but I'm currently on this plan:

100 Weekday min
1000 Evenings at 9
Unlimited R2R (not network :| )
My5 Local
CD
$30 (20 for the plan and 10 for the my5, I get free R2R and call display)

I called to retentions once and casually talked about getting a cheaper plan, the CSR gave me:

200 Weekday min
Unlimited evenings at 6
Unlimited R2R
$25

and VM+CD+125 Text for 5 dollars more

I use the my5 feature obsessively and the CSR said I can't add that on to the retention plan. (I get around 500 min and 400 texts sent with it). Obviously it was a pretty bad deal compared to what I'm using now.

So here's the question:
Should I bother with calling them? It seems like it's gonna be a tough bargain to get anything out of it. I don't usually go over on my bill but I would rather a) pay less, b) get voicemail and a few messages, c) maybe unlimited incoming and d) keep my5. What do you guys think? Thx.

[akky]

say you were to just sign a new 2 or 3 year contract, and want a retention on 6 months into it, would i have to buy out my previous contract and then switch to the retention or would i just be given the retention without any fees

[Lazyboy008]

250 day time
100 LD
R2R
e/w 6pm
CID

$0 w580i

for $25 + SAF + taxes

I wanted the texts and VM but they wouldn't do it for me. And I also wanted it for $20. For the record (if anyone's keeping track) it was a guy.

I'll try again tomorrow..

[chr0nz]

omg so i talked to a person named sharon, asking if i can get the $20 communicate plan for 14-15 since i had a call display credit of $6. asking to get it reduced. and she said NO. i talked to a representative a couple of weeks ago saying they can use the credit from the call display to be used with the $10 communicate plan since it already has call display. and would be playing $4-5 for voicemail and 125 txting. she pissed me soo badly.... she said its not possible and the other lady said it was.

nvm that

i got 5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled

for $10

plus another $10

plus 6.95+.5+tax
=30.5

good bad?

plus with the other $10 i get
250 mins
unlimited evening weekends at 6
unlimited network calling

and i got a w580 free.

for 3 years? soo feedback please

good bad?

[mrcantrell]

Two quick questions:

i) What happens if I go to Bell and ask them to transfer my number from Rogers, but I still have 2 months left on my contract with Rogers? What about the 30 days notice thing? And is there any way to get out of the cancellation fees?

ii) Has anyone had any success getting a better deal than $300 for the Curve? I spoke to someone the other day who offered me $300, plus on the $45 data/voice plan they'd throw in caller id and VM. Does this sound like it's any good?

[HamsterGirl35]

I tried again this evening.....
got a guy rep, I think it's better for me to speak to a male rep as they are much nice to females??!!

So, I ended up getting both w810i & w580 for free, no admin fee, renewed the contract for another 3 years..... reduced my plan from 25 to 20 downgraded to unlimited evening starting 8pm since it's enough for us to use 250 daytime minutes/unlimited evenings/weekends.

Happy camper now.....thanks

Me too..... :(

Currently, I am with Rogers for over 1 1/2 yrs..... (but, been with them over 4 yrs)

I was trying to get hardware upgrade......
but, was quoted
w580i for $75
w810i for $50
(these prices are including mail in rebate already)

That's actually for 3 yrs renewal....without changing my current plan (the regular retention $25 plan)

:cry:

[RedLightSpecial]

Here's my new plan:

250 Minutes Anytime
Unlimited E/W starting at 6pm
R2R (Rogers to Rogers)
Call Waiting/ Caller ID/ Voicemail/ Call Forwarding
100 Long Distance Minutes
125 Sent Text Messages

$25 + SAF + 911

[HotDealsRock]

I tried again this evening.....
got a guy rep, I think it's better for me to speak to a male rep as they are much nice to females??!!

So, I ended up getting both w810i & w580 for free, no admin fee, renewed the contract for another 3 years..... reduced my plan from 25 to 20 downgraded to unlimited evening starting 8pm since it's enough for us to use 250 daytime minutes/unlimited evenings/weekends.

Happy camper now.....thanks

what did u say to the csr?
i had 1 guy from montreal who sounded so pissed and accused the csr who gave good plans as "not following company policy".. and i also got 3 ladies who werent helpful either..

[HamsterGirl35]

I was determined to ask for free phone...
At first, the rep told me the standard price with my HUP info...
and I was telling them that I was actually expecting to get free phones renewing 3 yrs contract.
He first told me no, but, I insisted that some friends are getting them for free, how come I am unable to..... and I am looking to get 2 free phones (for 2 numbers) hmm..... and afterwards, he said, let me check your acct, and was telling me that I may get free phones if I renew the contract.
And then, I said, what about shipping fee? He said no, they don't have shipping fee, it's called admin fee and I said, can I have them waived? He said, ok, that's no problem....

But, when I started to negotiate with the plan, he wouldn't budge as he said the plan's really good already, ($25 plan with 250 min.....standard retention plan) I then, told him that what about the $20 plan they told me a year ago regarding 8pm vs $25 for 6pm..... he said that's I can get that plan.
Again, when I asked for 125 txt, he wouldn't be able to..... but, it's ok with me, since I can still do text msg over internet......just ask, if not giving me, it's fine...As he insisted that people who get 125 txt are because they have bundle feature.......oh well.....don't mind about that.....just thought that if I ask and IF i get it, it would be good, if not, it's still ok with me.

oh, when, ordering WHITE w580i, they didnt' have it, so, ended up with GREY w580i to be shipped to me.

One thing I didn't like is that we have to pay for the $50 X 2 first and then, we do mail in rebate to get the $$ back.... oh well....

So, here's my story ^_^, thanks for listening !!



what did u say to the csr?
i had 1 guy from montreal who sounded so pissed and accused the csr who gave good plans as "not following company policy".. and i also got 3 ladies who werent helpful either..

[HotDealsRock]

I was determined to ask for free phone...
At first, the rep told me the standard price with my HUP info...
and I was telling them that I was actually expecting to get free phones renewing 3 yrs contract.
He first told me no, but, I insisted that some friends are getting them for free, how come I am unable to..... and I am looking to get 2 free phones (for 2 numbers) hmm..... and afterwards, he said, let me check your acct, and was telling me that I may get free phones if I renew the contract.
And then, I said, what about shipping fee? He said no, they don't have shipping fee, it's called admin fee and I said, can I have them waived? He said, ok, that's no problem....

But, when I started to negotiate with the plan, he wouldn't budge as he said the plan's really good already, ($25 plan with 250 min.....standard retention plan) I then, told him that what about the $20 plan they told me a year ago regarding 8pm vs $25 for 6pm..... he said that's I can get that plan.
Again, when I asked for 125 txt, he wouldn't be able to..... but, it's ok with me, since I can still do text msg over internet......just ask, if not giving me, it's fine...As he insisted that people who get 125 txt are because they have bundle feature.......oh well.....don't mind about that.....just thought that if I ask and IF i get it, it would be good, if not, it's still ok with me.

oh, when, ordering WHITE w580i, they didnt' have it, so, ended up with GREY w580i to be shipped to me.

One thing I didn't like is that we have to pay for the $50 X 2 first and then, we do mail in rebate to get the $$ back.... oh well....

So, here's my story ^_^, thanks for listening !!


thanks for your story HamsterGirl35! It helps alot! Glad u got everything sorted out.. now to continue my hunt for a decent plan ;)

[chr0nz]

so this is my new plan
250 minutes
unlimited evenings and weekends starting at 6
unlimited network calling
for $10

plus
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
for $10
+saf+911+tax
total of $30 something with taxes

is this a good plan? or what?
anything else i should ask for?

[Kaitlyn]

so this is my new plan
250 minutes
unlimited evenings and weekends starting at 6
unlimited network calling
for $10

plus
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
for $10
+saf+911+tax
total of $30 something with taxes

is this a good plan? or what?
anything else i should ask for?

ASSUMING you actually have that, you should KNOW that's a good plan. It's sort of obvious isn't it?

I really don't believe you have that though and would definitely like some proof :)

[shopper-X]

so this is my new plan
250 minutes
unlimited evenings and weekends starting at 6
unlimited network calling
for $10

plus
5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled
for $10
+saf+911+tax
total of $30 something with taxes

is this a good plan? or what?
anything else i should ask for?

That's exactly what I have right now. Just the base $10 SK/MB plan with the $20 communicate package and $10 credit. I added the 1,000 Canadian LD for $5.00 and it's perfect for me.

[Vaxine]

omg so i talked to a person named sharon, asking if i can get the $20 communicate plan for 14-15 since i had a call display credit of $6. asking to get it reduced. and she said NO. i talked to a representative a couple of weeks ago saying they can use the credit from the call display to be used with the $10 communicate plan since it already has call display. and would be playing $4-5 for voicemail and 125 txting. she pissed me soo badly.... she said its not possible and the other lady said it was.

nvm that

i got 5MB mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled

for $10

plus another $10

plus 6.95+.5+tax
=30.5

good bad?

plus with the other $10 i get
250 mins
unlimited evening weekends at 6
unlimited network calling

and i got a w580 free.

for 3 years? soo feedback please

good bad?

You could have way better than that!!!

[HowEver]

ASSUMING you actually have that, you should KNOW that's a good plan. It's sort of obvious isn't it?

I really don't believe you have that though and would definitely like some proof :)

The proof is his location is Winnipeg, where such plans are available.

But you're right, some people don't know how good things are already. I suppose if Rogers paid him $20 per month that might be a better plan.

[Trigger]

Two quick questions:

i) What happens if I go to Bell and ask them to transfer my number from Rogers, but I still have 2 months left on my contract with Rogers? What about the 30 days notice thing? And is there any way to get out of the cancellation fees?

ii) Has anyone had any success getting a better deal than $300 for the Curve? I spoke to someone the other day who offered me $300, plus on the $45 data/voice plan they'd throw in caller id and VM. Does this sound like it's any good?

I got offered the Curve for $150... but it wasn't in stock. So I don't know if that counts for anything? :)

[mech9t5]

ok. so where are all those hot shot people bragging about thier plans??? I am still waiting for you to tell me you were able to match bell's $7 unlimited or Telus' new $15 unlimited.

stop boasting about lame voice plans. the bar has been raised. get rogers to offer $15 unlimited and then you can brag here...

[Aznsilvrboy]

ok. so where are all those hot shot people bragging about thier plans??? I am still waiting for you to tell me you were able to match bell's $7 unlimited or Telus' new $15 unlimited.

stop boasting about lame voice plans. the bar has been raised. get rogers to offer $15 unlimited and then you can brag here...

I think the majority of cell phone users still cares about voice more than data.

[sharee]

What if you pay every month by your bank. Say automatic withdrawal. Anyone here get a 5 dollar discount to do this? I dont have it but i know that some places do.

Also is there a 1000 long distance that people get for free? I have 100 and Ive been wit rogers for 10 years. My friend has 100 and she has been with rogers for 6 MONTHS!! When i asked about both questions above, I was told that there is no such thing offered with rogers.



Current plan 78 plus tax. (cost of both phones not each)

2 phones. Each have

700 daytime

Calls from 6 pm
Unlimited evening and weekend

unlimited incoming and rogers

voice mail
caller ID
Call display
100 long distance

125 text messages.

[rupture]

I've seen two people with 1000LD included in their plans - this is rare. You will however get a 1000LD for $5/month through retentions, which I think is a great deal on its own.

[bubble.tea]

What if you pay every month by your bank. Say automatic withdrawal. Anyone here get a 5 dollar discount to do this? I dont have it but i know that some places do.

Also is there a 1000 long distance that people get for free? I have 100 and Ive been wit rogers for 10 years. My friend has 100 and she has been with rogers for 6 MONTHS!! When i asked about both questions above, I was told that there is no such thing offered with rogers.



Current plan 78 plus tax. (cost of both phones not each)

2 phones. Each have

700 daytime

Calls from 6 pm
Unlimited evening and weekend

unlimited incoming and rogers

voice mail
caller ID
Call display
100 long distance

125 text messages.

How the HELL are you only paying $26.59 on a $47 plan (700mins 6pm). Who's the Rep who decided to give you a 50% discount? If you have some extenuating circumstances that benefited you for this, do share :).


EDIT: Payment method has never been a cause for a discount...officially. Whoever decided to give a credit because of preauth payments was just making a personal choice.

[PQpine413]

if someone got the shine for free (slider) and is willing to pm me their number to reference when i tell the rep 'my friend' got this phone for free..that would be awesome

[yohung]

if someone got the shine for free (slider) and is willing to pm me their number to reference when i tell the rep 'my friend' got this phone for free..that would be awesome

yes... i was just thinking the same... please pm us and share the wealth... thanks

[PHR0898]

I've seen two people with 1000LD included in their plans - this is rare. You will however get a 1000LD for $5/month through retentions, which I think is a great deal on its own.

I was on a plan that was $50 - $10 credit and it had 700 d/t minutes, e/w starting at 18h00, 1000 CDN LD ($5) CID, VM minus 15% BCB (Better Choice Bundles) + SAF/911/PST/GST.

Through some recent negotiations for a 2nd line I managed to get the $5 fee for the 1000 CDN LD removed. It wasn't too hard with the retentions rep.

Many 1st line CSR's will claim that they don't know anything about a $5 LD plan...they will quote some 200 minutes for $12 fee.

[Lazyboy008]

250 day time
100 LD
R2R
e/w 6pm
CID

$0 w580i

for $25 + SAF + taxes

I wanted the texts and VM but they wouldn't do it for me. And I also wanted it for $20. For the record (if anyone's keeping track) it was a guy.

I'll try again tomorrow..


So I saw a couple of posts that state that their third time was the charm. That was also the case for me. Here's what I got:

250 min
e/w 6pm
R2R
CID, VM, 125 Texts
100 LD

for $20 + SAF + tax

I also got a w580i for free!

So I think the reason I got what I want is because I have cable, home phone, internet with them as well.. although I'm sure if you beg hard enough you can get anything..

So the first 2 reps gave me nothing lower than a $25 plan.. How I approached the last one is that I told them my Bell plan was up and that they offered me [insert my current plan here]. And he came up with all this BS about "for this one time, i'm going to give you a $10 credit for..". I think it's all BS. It's just about how determined you are. Their mission is to squeeze as much out of u as possible so if you show them that you're not budging then they'll give.

I was really nice and I never threatened him. I straight out told him that I really wanted to go with Rogers because I wanted to take advantage of R2R and he did the rest.

Hope that helps. Thanks for all the posts guys.

[Lazyboy008]

So I saw a couple of posts that state that their third time was the charm. That was also the case for me. Here's what I got:

250 min
e/w 6pm
R2R
CID, VM, 125 Texts
100 LD

for $20 + SAF + tax

I also got a w580i for free!

So I think the reason I got what I want is because I have cable, home phone, internet with them as well.. although I'm sure if you beg hard enough you can get anything..

So the first 2 reps gave me nothing lower than a $25 plan.. How I approached the last one is that I told them my Bell plan was up and that they offered me [insert my current plan here]. And he came up with all this BS about "for this one time, i'm going to give you a $10 credit for..". I think it's all BS. It's just about how determined you are. Their mission is to squeeze as much out of u as possible so if you show them that you're not budging then they'll give.

I was really nice and I never threatened him. I straight out told him that I really wanted to go with Rogers because I wanted to take advantage of R2R and he did the rest.

Hope that helps. Thanks for all the posts guys.

I also wanted to add that I'm from Toronto. I was almost going to settle for the $25 plan cuz I read a post that says that what the reps can give is based on your regional location. So I thought that in Ontario, the base was $25. Obviously that's not true and if anything, the competition in Ontario is so much higher so it makes sense that we should be getting better deals compared to the rest of the country (just look at our gas prices..)

Cheers,

[rupture]

I was on a plan that was $50 - $10 credit and it had 700 d/t minutes, e/w starting at 18h00, 1000 CDN LD ($5) CID, VM minus 15% BCB (Better Choice Bundles) + SAF/911/PST/GST.

Through some recent negotiations for a 2nd line I managed to get the $5 fee for the 1000 CDN LD removed. It wasn't too hard with the retentions rep.

Many 1st line CSR's will claim that they don't know anything about a $5 LD plan...they will quote some 200 minutes for $12 fee.

Guess you are one of the luckier ones. Mind you, I was really referring to the people with $20 and $25 plans, forgot to post that with my response.

[PHR0898]

Guess you are one of the luckier ones. Mind you, I was really referring to the people with $20 and $25 plans, forgot to post that with my response.

I found a good rep who I went forward with on adding the new phone # (just a basic $20 plan). He is to call me in about 3 weeks to see if I am interested in Rogers Home Phone....he was talking about some $19 plan for a year and it includes 500 LD. Anybody out there aware of this plan...is it a fairly standard promo.

[eurasian]

Obviously that's not true and if anything, the competition in Ontario is so much higher so it makes sense that we should be getting better deals compared to the rest of the country (just look at our gas prices..)

Cheers,

You're right, gas is cheaper in Toronto(ON) , but the distance you guys travel as compared to Montreal (QC)... you're spending more in gas.

As for the deal you got on your 3rd attempt:

250 min
e/w 6pm
R2R
CID, VM, 125 Texts
100 LD

for $20 + SAF + tax

I also got a w580i for free!


I got this on my first attempt and I am from Montreal and I've got no other services from them other than cellular phone. I am still in negociation to get better...

[lem1]

Hello,

I am currently on a great (for me) retention plan.

Includes 250 anytime + unlimited eve (6:00 pm) and we/1000 minutes anytime LD/$10 every call pack/unlimited incoming.

Monthly bill is a little under $40 all inclusive.

My question: I need a second line. I already have a phone a new sim. I just wanted to activate this using the same plan above. It will be in my name. I don't mind signing contract. The CSR said this could not be done and came up with some price plans to match what I needed - the cheapest being $75 - and it was lacking. Anyone here been able to duplicate their price plan on a new activation? If so, who did you talk to?

Thanks for any advice.

[Jerry]

I guess I should post my findings here.

I have one line (my wife's blackberry) and I was trying to get them to give me a 'retention' deal on a new activation for me. This is what I got:

200 minutes
E/W @ 9pm
VM
CID
125 Text
R2R
My5
HTC Touch for $99
$30 + SAF + 911 (no activation fee)

Not bad for a new activation??

Also, I got them to credit my wife's plan the $12 commincation pack (CID, VM, 125 Text) for the rest of the term. Also, if I resign the blackberry contract they'll throw in the 8700r free or the curve for $199.

[charger99]

A good deal for Rogers account would be to actually get the contract fee waived for cancelling the account. Ya I know, sign a contract and live with it, and I will but it would be a great deal to be able to cancel.

[Mad.Whack]

I guess I should post my findings here.

I have one line (my wife's blackberry) and I was trying to get them to give me a 'retention' deal on a new activation for me. This is what I got:

200 minutes
E/W @ 9pm
VM
CID
125 Text
R2R
My5
HTC Touch for $99
$30 + SAF + 911 (no activation fee)

Not bad for a new activation??


That's a GREAT deal for a new act.

A good deal for Rogers account would be to actually get the contract fee waived for cancelling the account. Ya I know, sign a contract and live with it, and I will but it would be a great deal to be able to cancel.

You do understand the purpose of a contract right? :lol:

[charger99]

That's a GREAT deal for a new act.



You do understand the purpose of a contract right? :lol:

That's what I said, I understand I signed the contract and will live with it but doesn't stop me from beign unhappy with their service. How is one person to know that the service and reception is not always going to be great once you've signed a contract!! (there should be a clause for us unhappy customers, I'd even give them back their phone, heck, I'd probably give them money to take it back ...lol...)

[Mad.Whack]

I'd probably give them money to take it back ...lol...)

You do, it's 400$ ;)

[charger99]

You do, it's 400$ ;)

Nope, my fee is still 200$ (the older contracts are not 400$). And I'd give them money but not that much... :)

[izod]

Nope, my fee is still 200$ (the older contracts are not 400$). And I'd give them money but not that much... :)

Do they change that every time you renew a plan?

[4got10]

ok. so where are all those hot shot people bragging about their plans??? I am still waiting for you to tell me you were able to match bell's $7 unlimited or Telus' new $15 unlimited.

stop boasting about lame voice plans. the bar has been raised. get rogers to offer $15 unlimited and then you can brag here...

Just tried calling Roger's customer service and not retention and got a big NO from them about matching Bell's $7.00 unlimited. Their excuse that it wasn't the regular internet you have at home and only unlimited WAP. So I called Bell and asked them and the rep really didn't know much so I am weary about everything he said.

I did ask the rep this but I would not trust the answer.

"If I were to load lets say opera mobile browser and go to lets say www.nfl.com it would be be unlimited browsing with the $7.00 add on" and he said yes

Looking at the website it bases everything on the "Bell Mobile Browser" so maybe they are only referring to WAP?.

So you could try and talk with bell yourself and see if you get a better answer.

[Da Mango]

I guess I should post my findings here.

I have one line (my wife's blackberry) and I was trying to get them to give me a 'retention' deal on a new activation for me. This is what I got:

200 minutes
E/W @ 9pm
VM
CID
125 Text
R2R
My5
HTC Touch for $99
$30 + SAF + 911 (no activation fee)

Not bad for a new activation??

Also, I got them to credit my wife's plan the $12 commincation pack (CID, VM, 125 Text) for the rest of the term. Also, if I resign the blackberry contract they'll throw in the 8700r free or the curve for $199.

man.. good deal... i just got rejected by Rogers bad.. They gave me the runaround on the Touch... offered me at $225.. punks... forget them.. i may need to go with Bell...

[theadams]

I want to thank all the great people who have posted information in this thread. RFD has saved me a lot of money on many things (and cost me money too buying all those great deals!!)

I called retentions and got for my phone and my husband's phone (both already with Rogers, about 6 months into our 2nd 3 year plan)

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)

I also got the same plan for two new phones, one for my son and one for my daughter. Including the Samsung D807x (the phone they wanted) for free.

Not sure if this is the right plan for my kids but we'll start with this and change if necessary.

Thanks again.

[BB88]

So I saw a couple of posts that state that their third time was the charm. That was also the case for me. Here's what I got:

250 min
e/w 6pm
R2R
CID, VM, 125 Texts
100 LD

for $20 + SAF + tax

I also got a w580i for free!


Is it the retention department you talked to? Do you happen to recall the name of the rep? That's a really great plan.

[niggasu]

My brother just renew her contract for 2 more years for
250mins,
cid,
R2R,
e/w 6pm
for $20 + saf+ tax

and it is possible to call them back again and renegociate the plan again? Because it isn't that great and possiblely get a free w580? Is that possible? Thanks!

[yyz2hkg]

My brother just renew her contract for 2 more years for
250mins,
cid,
R2R,
e/w 6pm
for $20 + saf+ tax

and it is possible to call them back again and renegociate the plan again? Because it isn't that great and possiblely get a free w580? Is that possible? Thanks!

I think they track the calls and notes are written down each time you call, YMMV> BTW, how is your brother "her"

[nedjel]

Wife’s Roger’s plan expired and Rogers call center told her that couldn’t / wouldn’t renew her existing plan as it was too good to be true.>:( She was upset and went to the mall walked straight into Roger wireless store and the rep agreed to renew it.
250mins,
caller ID
R2R,
Evening free after 6
Free Weekends
$25 everything included (SAF, taxes etc):razz:

Re: HTC Touch phone, I talked to a Telus rep at the wireless booth, he told me that they currently have a promo (Coprorate, just mentioned some large company name) $99 for the phone on a 3-year but now for additional $15 you get unlimited Internet, e-mail surfing (not paid per usage as before), basically the phone acts as a wireless router, and has a USB2 connection which you can plug into your computer and voila you got Internet access. Can’t remember the access speed he told me but he says it’s 4xfaster then the iphone.

[st7860]

Can’t remember the access speed he told me but he says it’s 4xfaster then the iphone.

almost anything has faster data than an iphone now since the iphone is using 3 year old technology(edge)

[Coolers]

Wife’s Roger’s plan expired and Rogers call center told her that couldn’t / wouldn’t renew her existing plan as it was too good to be true.>:( She was upset and went to the mall walked straight into Roger wireless store and the rep agreed to renew it.
250mins,
caller ID
R2R,
Evening free after 6
Free Weekends
$25 everything included (SAF, taxes etc):razz:

Um, why on earth would you want to go back on contract without getting anything extra to show for it? Cell phone plans aren't newspaper subscriptions; they don't expire.

[rupture]

My brother just renew her contract for 2 more years for...

I think they track the calls and notes are written down each time you call, YMMV> BTW, how is your brother "her"

We live in a liberal and accepting society, one that embraces different sexual orientation, what ever that may be. So use your imagination :)

[rupture]

Um, why on earth would you want to go back on contract without getting anything extra to show for it? Cell phone plans aren't newspaper subscriptions; they don't expire.

I agree. You could have gotten something out of them for renewing.

[ecgz88]

that's misleading, Telus $15 plan not included use HTC Touch as a modem for laptop! :cheesygri who bought cell phone from this rep will received a huge bill


How do you get Rogers store rep to offer this Plan $25 all included, sound like a corp plan?


Wife’s Roger’s plan expired and Rogers call center told her that couldn’t / wouldn’t renew her existing plan as it was too good to be true.>:( She was upset and went to the mall walked straight into Roger wireless store and the rep agreed to renew it.
250mins,
caller ID
R2R,
Evening free after 6
Free Weekends
$25 everything included (SAF, taxes etc):razz:

Re: HTC Touch phone, I talked to a Telus rep at the wireless booth, he told me that they currently have a promo (Coprorate, just mentioned some large company name) $99 for the phone on a 3-year but now for additional $15 you get unlimited Internet, e-mail surfing (not paid per usage as before), basically the phone acts as a wireless router, and has a USB2 connection which you can plug into your computer and voila you got Internet access. Can’t remember the access speed he told me but he says it’s 4xfaster then the iphone.

[nedjel]

It’s not a corporate plan.
My wife renewed for 3 years because she wanted to get a new phone . She got the latest Samsung phone for free. Rogers call center reps told that after her contract expires they woudn’t be able to offer her the existing deal she has. She would have to pay for SAF + call display.

[spammaam]

I was too scared to call in so I had a buddy call in and pretend he was me.

I use my phone alot for business (which they pay for but want and need for future) and use almost 1000 minutes during the weekday per month.

This is the plan he got me.

700 Weekday Minutes
25 Bonus Weekday Minutes
Evenings and Weekends at 5pm
Unlimited Incoming
Unlimited Rogers to Rogers, Rogers to Fido, Rogers to Home Phone

1000 Long Distance Minutes
Call Display
Enhanced Voicemail
125 Sent Text Messages

For $49 + $12 (for Communicate Pack) + $5 Long Distance + SAF

But I have a $15 monthly credit for the life of plan

And .10 a minute for overage

----------

Half price off for first 3 months on both voice and data plan
Unlimited calling, text and data for first 3 months
And they gave me a Blackberry Curve 8310 with GPS for $100.00

-----

I am also a Blackberry user and have the $65.00 for 25 + 25 MB totalling 50MB of data.

How did I do?

-S

[bubble.tea]

I was too scared to call in so I had a buddy call in and pretend he was me.........

How did I do?

-S

Considering you didn't do anything :D ....I'd say, based on the fact that you're a business end user who's undoubtedly racked up QUITE the overages Lo these (I shudder to even guesstimate how long this line has been grossly mis-managed)...you got a so so offer. Tell your friend-next time., do his research before Locking in on the first slightest consideration of a decent retention offer.

[Via Rail Canada]

Hello again,

Just wanted to share this piece of info for those interested...

I've heard this rumour that Rogers allows you to renew your contract every 3 months and by doing so, take advantage of the "Chat n Send" bonus...

My spouse and I each have a pretty sick plan to start off with as I've posted before (Data excluded):

-10$ Mega Promotional Plan (250+50 bonus, unlimited nights+weekends at 6)
-Free Unlimited Network Calling
-Free "GSM Package" (unlimited outgoing text, free CD, billing by the second)
-$5.00 1000 Anytime Canadian LD minutes
-$6.00 Voicemail
-$7.45 SAF+911

Total: $28.45

When I called and set up her account (in August they put a note in my file stating she was to get the EXACT same plan and options as mine), they gave her the Chat n Send bonus....

Now, this is were it gets interesting and our plans get downright disgusting...

Since I brought in a new customer, I politely asked if I could also have this bonus and they said "no prob"...

Well this evening I had a billing issue to deal with so I decided to ask the CSR about that rumour I heard because if it is true, well, "I'll be calling in every 3 months and will be with Rogers until I die..."

She laughed and to my surprise said "yes, it is true... we are allowed to renew contracts after a few months and re-apply this bonus...."

"The goal is to keep you as a Rogers client for life, that's why we are allowed to do this."

"As long as Chat n Send is offered, your both entitled to benefit from it. I'll put a note in your file stating we discussed this and that you'll be renewing in February...."

Unreal!!! This is too good to be true.... :-)

So for those of you interested, this could be a good option to look into.... might even save you a lot of money in the end!

C

[sharee]

How the HELL are you only paying $26.59 on a $47 plan (700mins 6pm). Who's the Rep who decided to give you a 50% discount? If you have some extenuating circumstances that benefited you for this, do share :).


EDIT: Payment method has never been a cause for a discount...officially. Whoever decided to give a credit because of preauth payments was just making a personal choice.


I dont think my deal is that wooo. 78 plus tax I think is like 87 dollars? Thats like 43 or 44 a phone. So no. I want that down in the 30s.

I just said Ive been with them 10 years so gimme gimme basically. Im calling back in 3 months to get it cheaper. Or more stuff. I just dont know what yet. Im sure there are more things I can get yet.........

I dont know about that LG silver. I have the Lg chocolate and that thing is really a nifty phone but it is has been in the shop longer than when I have been able to enjoy it.

[bubble.tea]

I dont think my deal is that wooo. 78 plus tax I think is like 87 dollars? Thats like 43 or 44 a phone. ......
Boy is your math pitiful.

That's $32/phone. YOu REALLY lucked out my friend. $20 recurring credit ON TOP of everything else being free....I'm impressed.

Hello again,
......My spouce....C
Your marriage should be anulled since you can't even spell spouse http://img.photobucket.com/albums/v283/petawawa/smilies/naughty.gif

[Via Rail Canada]

lol! :-)

oops... guess I should have listened to her and bought that spell check software...

C

[niggasu]

I agree. You could have gotten something out of them for renewing.


his plan changed from e/w 9 to e/w 6 and got R2R. Thats all the rep could do., which isn't very good..

[bubble.tea]

^ though I can't find it now...isn't there a plug-in for vBulletin users for spell check? I swear I used it once, but it's nowhere now :(...ahhh shucks.

[mjl]

I have read what most of you have tried for and i gave it a shot today not to bad. I was paying 32 + system and 911 and taxes.


First call nice woman

$20.00
250 daytime
e+w starting at 6
unlimited in comming
rogers to rogers
cid( i dont know if i got the voice mail or not, I dont use it anyways)
small text plan
I have to pay system and 911 and taxes.

[HotDealsRock]

I have read what most of you have tried for and i gave it a shot today not to bad. I was paying 32 + system and 911 and taxes.


First call nice woman

$20.00
250 daytime
e+w starting at 6
unlimited in comming
rogers to rogers
cid( i dont know if i got the voice mail or not, I dont use it anyways)
small text plan
I have to pay system and 911 and taxes.


where's ur location ?

[mjl]

Thunder bay Ontario, I have 2 phones and the plan is the same on both.

[HotDealsRock]

Thunder bay Ontario, I have 2 phones and the plan is the same on both.

what did you have to say to the csr to get such a good plan ?

[guessguy]

whats the advice for new customers who with to port their number to Rogers and receive one of these $25 plans?

[Aznsilvrboy]

I have read what most of you have tried for and i gave it a shot today not to bad. I was paying 32 + system and 911 and taxes.


First call nice woman

$20.00
250 daytime
e+w starting at 6
unlimited in comming
rogers to rogers
cid( i dont know if i got the voice mail or not, I dont use it anyways)
small text plan
I have to pay system and 911 and taxes.

How long have you been a Rogers wireless customer? Can you also breakdown the conversation you had with the rep?

[mystic827]

I called Rogers just now and they are offering me the following:

$25 + saf + 911 + taxes

250 mins
R2R
100 LD
WN & WE after 6pm
VM
CD
125 text messaging
Sony ericsson K790 $99

Original plan
$20 + saf + 911 + taxes
250 min
WN & WE after 8pm
CD

I've been with rogers for 6+ years. this is my first time calling them for my renewal. I lied to the rep saying I could get a corporate plan with a similar package for $20 not including saf etc. she was going to document this on my account. I said it was o.k. for her to document this. was that a right thing to do? I'm trying to get the listed above for $20 instead $25 and the phone for a cheaper price. If I could I want the free incoming also. How should I go about and get what I want?

[Nermal]

Hello again,
-Free "GSM Package" (unlimited outgoing text, free CD, billing by the second)


Do you have any idea what this feature is called?

If you log-in to the online customer care, and modify features, do you see the exact name for it?

[mjl]

I have been with rogers for 11 months.

I was polite, I told her that I was trying to save money because we had lost one income in our household. (I thought that was a good one)

I had done my research and asked her if she could give me this list of items that I said were offered to other rogers customers and that a similar plan was advertised in our newspaper. ( the plan was not as good). the plan in the newspaper was 250, unlimited evenings and weekends, (6pm) unlimited network calling.

She did not question me she was more than happy to agree, Maybe I did not do as well as I thought.

[Via Rail Canada]

Do you have any idea what this feature is called?

If you log-in to the online customer care, and modify features, do you see the exact name for it?

Yes and it's just that: "GSM Package" for $0.00

Hope this helps,

C

[Lazyboy008]

Is it the retention department you talked to? Do you happen to recall the name of the rep? That's a really great plan.

I did talk to retentions but I had to call 3 times to finally get this deal. I think it's just based on the rep's mood that day. Also, I have cable, home phone and internet with rogers. That could have been a factor too...

I don't remember the rep's name, tho

[josh27]

Hi,
i am a new rogers customer and i have the following plan
20/m plan which includes 250m day time
unlimited eve/wkd after 6pm
unlinited incoming
1000long distance
$10 comminication pkg
with blackberry phone$50 for 3 yrs contract.
i am happy with this deal.

[HotDealsRock]

Hi,
i am a new rogers customer and i have the following plan
20/m plan which includes 250m day time
unlimited eve/wkd after 6pm
unlinited incoming
1000long distance
$10 comminication pkg
with blackberry phone$50 for 3 yrs contract.
i am happy with this deal.


how did u manage to convince the csr to give u that plan ?

[josh27]

i don't know, this is my first time trying and i guess i just got a nice rep.

[big_boss]

any advice for new customers?

I need a retention plan close to what has been listed by others such as:

200-250 daytime minutes
unlimited e&w from 6pm
Rogers to Rogers

I wouldn't mind free incoming calls either lol

price range from $0-$25/month

but seriously, any advice? I would even take over someone's contract if for any reason somebody wants out of their contract...

[gdong]

for corp plans, is there such a thing as unlimited calling to any rogers number where the rogers number can be long distance?

[HotDealsRock]

i don't know, this is my first time trying and i guess i just got a nice rep.

do u remember what u said to the rep ?

[freakonaleash]

Just called in to see if they could do anything else to my plan. I wanted a Blackberry and the unlimited emails deal that I saw posted here.

This is what I settled on (my original plan):

250 weekday minutes
25 BONUS anytime minutes
Unilimited evening/weekends starting at 6pm
Unlimited Incomming Calls
Unlimited Rogers 2 Rogers
Caller ID/Enhanced Voicemail/125 txt sent ($12 comm package)
1000LD minutes ($5 credit)
$15 Unlimited Blackberry Email ($5 credit)

The rep was willing to let me take the $15 Blackberry deal for $10 as long as I renewned my contract for 3yrs (which I gladly did).

My total now comes to $25 + $10 + SAF + 911 fee = $48.39/month total!


Since the promo was for the Blackberry Pearl, I had to purcahse one, and she quoted me at $49 (no activation fee) for a Black one, told me it should arrive Tuesday. What's great is that since I renewed my contract, I've now got another 3 months of unlimited talk and txt!!!

I LOVE THIS THREAD! THANK YOU ALL! :D

[niggasu]

Just called in to see if they could do anything else to my plan. I wanted a Blackberry and the unlimited emails deal that I saw posted here.

This is what I settled on (my original plan):

250 weekday minutes
25 BONUS anytime minutes
Unilimited evening/weekends starting at 6pm
Unlimited Incomming Calls
Unlimited Rogers 2 Rogers
Caller ID/Enhanced Voicemail/125 txt sent ($12 comm package)
1000LD minutes ($5 credit)
$15 Unlimited Blackberry Email ($5 credit)

The rep was willing to let me take the $15 Blackberry deal for $10 as long as I renewned my contract for 3yrs (which I gladly did).

My total now comes to $25 + $10 + SAF + 911 fee = $48.39/month total!


Since the promo was for the Blackberry Pearl, I had to purcahse one, and she quoted me at $49 (no activation fee) for a Black one, told me it should arrive Tuesday. What's great is that since I renewed my contract, I've now got another 3 months of unlimited talk and txt!!!

I LOVE THIS THREAD! THANK YOU ALL! :D



can u break down the conversation u had with the rep?
i called 2 times and wanted a blackberry curve and all she would offer was

250mins
R2R
CID (not even the $10 pack)
e/w 8pm
for 25/month, and the curve for $299.99 which is brutal>:(

[saltedfish]

can u break down the conversation u had with the rep?
i called 2 times and wanted a blackberry curve and all she would offer was

250mins
R2R
CID (not even the $10 pack)
e/w 8pm
for 25/month, and the curve for $299.99 which is brutal>:(

I would like to know as well. Phoned them 3 times, and only got this plan:
$49
350+350 bonus mins
Unlimited networking call
100LD mins
e/w 5pm
$10 package including CID, VM, and 125 text msgs

So end up $49+10+SAF+911=$66.45

But no discount on any phone. really want to know how you guys bargain a phone?

[st7860]

Hello again,

Just wanted to share this piece of info for those interested...

I've heard this rumour that Rogers allows you to renew your contract every 3 months and by doing so, take advantage of the "Chat n Send" bonus...



Yes thats an old trick that work. You just have to get a rep that will do it for you every 3 months.

[kevinlo2]

My current 2 phone family plan is $35 + SAF & Taxes ($56.39) with 100 mins weekday and unlimited weekend and call forwarding.

Call them 3 times and what I can get is
250 anytime
unlimited after 6pm even/weekends
CID /Voicemail
100 CDN LD
Unlimited R2R
125 Txt
$25 + SAF & Taxes

I can get it at $20 for unlimited after 8pm

I ask for the 5MB data free, but they don't give me. For two phones, I need to pay around (65 + tax), more than my current plan.

On the other hand, one customer rep allow me to keep my current family plan and give me comm package (CID /Voicemail, 125 Txt). Call another customer rep again, she adds the Unlimited R2R to me.

They can give me two 810i ($79.99 value) free. For the 580i, as it is $99.99, I need to pay $20 for it.

Normally, I forward the phone to my office or home in the weekday, so I can't use the 100 free mins.

I am still thinking to take which plana. The 250 mins anytime individual plan has more mins, but it does not have free call forwarding. Moreover, I need to pay more. My current works for me as I usually forward the phone and don't use up the 100 mins. But I may not need to do call forwarding if I can get more free mins.

For the phone, is the 580i better than the 810i? One cust rep says I can't get the 4G memory card free for the 810i as it is not under promotion now. But I can get the 8G card free for the 580i. Another cust rep says the 810i still comes with the 4G card. I don't know who is wrong.

[bLuPhYrE]

i got 200 off the curve for a 3 year contract but decided not to go any further for any more things becuase i wasnt going to get the curve anyway :D

ive been with rogers for 4 years and have monthly phone bills of over 200 dollars they wanna keep me bad :twisted:

[bubble.tea]

.....
Current plan 78 plus tax. (cost of both phones not each)

2 phones. Each have
.....

Just to confirm....you don't have 1 main line with add-a-phone? You actually have two separate lines?

Please scan us a copy of your bill. I'm astounded how you're paying $31 for a $47 plan...on top of everything else free. What was your customer profile, and did you actually do anything yourself, or did you just luck out and have the rep spoon-feed all this to you?

[Samson45]

Hello all,

This is a wonderful thread. It's time for me to call retention to renew because my phones are quite old now and its been over 3 years since I renewed. I am with Rogers for cable/internet/wireless for many years so I am a good customer to them. I think this plan is the best I've seen that fits my needs and I will try for it:

[
-10$ Mega Promotional Plan (250+50 bonus, unlimited nights+weekends at 6)
-Free Unlimited Network Calling
-Free "GSM Package" (unlimited outgoing text, free CD, billing by the second)
-$5.00 1000 Anytime Canadian LD minutes
-$6.00 Voicemail
-$7.45 SAF+911

Total: $28.45
[

But my question is related to the handsets. What can I get as the best offer for re-upping for another 3 years? I have two phones with them now as I said, plus I also want to add a 3rd phone. What can I expect regards to handsets (free? heavily discounted?). And also should I be going for a combined minutes/family plan thing or best to try to get the above (Via Rail Canada dudes plan) x3? Advice appreciated..

[lktate]

have anyone tried to match the unlimited internet browsing and e-mail ($7 together) with Rogers?

[skewler]

Hi, I'm new to this, but finding this thread very informative. I am still confused as to when is the best time to start negotiation's with rogers?

[SSDDS2]

have anyone tried to match the unlimited internet browsing and e-mail ($7 together) with Rogers?

I called Rogers and they said that they don't have anything at this time, and head office is reviewing the bell and telus deals that are going on! They said to be patient. I told him If I wait to long for Rogers then I would miss the deals from bell and telus. He did not seem to care.

[Mugabe]

Quick question for those who were successful:

If you get unlucky on the first call and have to call in again to get a different/better deal, do you pretend like its your first call, or do you mention the offer the first CSR made to you and ask for more? Do they not make notes in their system on what they offered you?

[Via Rail Canada]

Hello all,

This is a wonderful thread. It's time for me to call retention....

should I be going for a combined minutes/family plan thing or best to try to get the above (Via Rail Canada dudes plan) x3? Advice appreciated..

Hey Samson,

Wish you happy negotiations and all the best when you call in! :)

I just wanted to mention that I'm located out west where the $10 dollar plans are all the rage so you might not be able to snatch this one up... according to our previous bills we were each on the 250/unlimited Eve/Wkds plan for 25$ and retentions had a $10 dollar recurring monthly credit so it came down to $15... if a $10 plan isn't given to you, this might be a possibility.

When the $10 promo plan came out (which included Ultd Network+Eve/Wkds 6), I asked for us to be put on this one (saved another $5/month per line) and have our Rogers to Rogers replaced...

(side note: they had left that $10 recurring credit on and essentially we were paying $0 for our plans the last couple months (lol! :)) but that will be removed in December.)

So basically all that retentions gave us was 1000 Anytime Canadian LD for $5 and the "GSM Package" for $0.00 (someone PM'd me yesterday and mentioned he called in and had this option added... the rep had to search for it though, I guess it's hidden.)

As for family plans, TRG Customer Solutions (a Rogers Promotional Vendor) contacted me Friday and offered us this:

-900 anytime shared
-Evenings+Weekends at 6
-Network calling
-Unlimited incoming
-1000 Anytime Canadian LD
-Free "high end phone"
-No activation fee

$85 plus SAF's+911

I told them I'd call back so she left me their number...

Even though the "Unlimited incoming" is nice, it just seems like we are on a better plan separately. Even if I bump each of us up to the 1000 minutes for $40 (like I did for hers set for February), we still seem to come out ahead. Plus we each have unlimited data on our phones so I do believe that if we went the family plan way, this might be lost... I don't think we'd be able to share one data plan.

Would this promo plan from TRG be good for you?

I'm thinking of trying to get a recurring "Chat n Send bonus" for each of us instead of calling in every 3 months and renewing... I mean, for what we currently have, I'm more than willing to pay $56.90 plus tax (apart from data) for life...

C

[Samson45]

Thank you for the info Via Rail Canada, very useful. I will consider that family plan option as well. Any ideas for the handsets? Specifically the costs/promos relating to adding the third as well as replacing the two existing.

[Via Rail Canada]

Thank you for the info Via Rail Canada, very useful. I will consider that family plan option as well. Any ideas for the handsets? Specifically the costs/promos relating to adding the third as well as replacing the two existing.

Glad to be of help, let me know one day if you need TRG's #. I'm sorry to say but no, I have no idea about phones or the latest offerings. We are pretty much set in that area also (moi a TyTN, madamoiselle a Pearl plus a note in our file for any high-end device of our choosing at no cost) so I don't really pay attention to that area anymore.

I'm sure someone here could help you out though and provide a run down.

C

[mbcvp]

I've been a Rogers wireless customer for just over 2 years. I was on a very basic corporate plan, which included 50 anytime minutes + CID/CW/CF + enhanced VM + SAF all for $15/month. I also had a 1MB BlackBerry data plan for an additional $30.42/month (including a 24% corporate discount.) After finally taking the time to break down my escalating monthly bills I came to the conclusion that I was getting killed by constant overages and text messaging.

As many people in this thread have mentioned, the third call is usually the charm. Here is how I fared:

- 250 anytime minutes
- Unlimited evening/weekends starting at 6pm
- Unlimited Incoming Calls
- Unlimited Rogers-to-Rogers
- CID/CW/CF/Enhanced VM
- 2500 text messages / month

I was also able to upgrade to the 7MB BlackBerry data plan for the same price as my previous plan, and will be eligible for HUP every 12 months.

My bill breaks down as follows:

$20+$10+SAF+911-$5 credit = $32.45/month for voice + $30.42/month for data

Grand Total = $62.87 + tax.

The guy from retentions on my third call was amazing. He gave me pretty much everything I wanted (couldn't give me exact pricing, which I had on my corporate plan, but oh well) and even gave me his employee number so I could ask for him directly in case I wanted to transfer over family or friends. My parents have been with Telus for years but have been waiting for number portability to switch to Rogers for GSM... I think now I have reason to move them over!

[Via Rail Canada]

I've been a Rogers wireless customer for just over 2 years. I was on a very basic corporate plan, which included 50 anytime minutes + CID/CW/CF + enhanced VM + SAF all for $15/month. I also had a 1MB BlackBerry data plan for an additional $30.42/month (including a 24% corporate discount.) After finally taking the time to break down my escalating monthly bills I came to the conclusion that I was getting killed by constant overages and text messaging.

As many people in this thread have mentioned, the third call is usually the charm. Here is how I fared:

- 250 anytime minutes
- Unlimited evening/weekends starting at 6pm
- Unlimited Incoming Calls
- Unlimited Rogers-to-Rogers
- CID/CW/CF/Enhanced VM
- 2500 text messages / month

I was also able to upgrade to the 7MB BlackBerry data plan for the same price as my previous plan, and will be eligible for HUP every 12 months.

My bill breaks down as follows:

$20+$10+SAF+911-$5 credit = $32.45/month for voice + $30.42/month for data

Grand Total = $62.87 + tax.

The guy from retentions on my third call was amazing. He gave me pretty much everything I wanted (couldn't give me exact pricing, which I had on my corporate plan, but oh well) and even gave me his employee number so I could ask for him directly in case I wanted to transfer over family or friends. My parents have been with Telus for years but have been waiting for number portability to switch to Rogers for GSM... I think now I have reason to move them over!

Very nice!

The $10 dollars is for the package or the 2500 texts?

I ask because if you request the "GSM Package", you can get your per-second billing, CD, and unlimited text...

All you'd pay for is Enhanced VM...

And you'd save a couple more dollars. :-)

C

[shopping_princess]

my 3-yr plan just expired and i called retentions for the first time.

they are only willing to offer me this for $20:
250min anytime
evenings/weekends starting at 6
free cid/voicemail/125txts

and crappy free phones.
i wanna get the sony ericsson w810i for free.
and possible unlimited incoming/rogers to rogers.

any tips?

thanks..

[expergo]

my 3-yr plan just expired and i called retentions for the first time.

they are only willing to offer me this for $20:
250min anytime
evenings/weekends starting at 6
free cid/voicemail/125txts

and crappy free phones.
i wanna get the sony ericsson w810i for free.
and possible unlimited incoming/rogers to rogers.

any tips?

thanks..

That's a good plan.

[Samson45]

What's kind of phones are people getting on free hardware upgrades? I'm due and I want to know what's the best people have been able to get out of the CSRs.

[bubble.tea]

What's kind of phones are people getting on free hardware upgrades? I'm due and I want to know what's the best people have been able to get out of the CSRs.

It SHOULD have nothing to do with what 'people' are getting....rather with what sort of customer profile you have. IE someone who's racking up 200% overages consecutively on their account should get the most expensive phone at more than 50% off at least., plus a very aggressive price plan.

UNFORTUNATELY, Q&A within Rogers over the past many years is just 'absent'? as is witnessed by how even NEW, FRESH, El-Cheapo Wireless Customers who rarely do a PENNY in overages are getting Better deals than the 10yr loyal customers who are YET to learn about Retentions :lol:.


Having said that.....The sky's the limit. Don't let others give you premature standards to set your bar against.
*sits idle awaiting Rogers Sentinels to assault dwelling and cart me off for 'telling it how it is'. :(

[preshans]

im planning on doin my hup...first time doing it..2/3 of my contract...hopin to get the pearl for free :D

[hwoarang]

What's kind of phones are people getting on free hardware upgrades? I'm due and I want to know what's the best people have been able to get out of the CSRs.

im trying to get the k790a for free. but they're quoting me $99

[st7860]

as a reminder when calling retentions, don't forget that due to Rogers Policy, they only cancel accounts with 30 days notice. and so that means you can bluff as much as you like, because if they actually do accept your request to cancel, you have plenty of time to call back and change your mind.

[Arrow]

I know most will answer negative to this question, but...

Does anybody (anybody at all) have per second billing after first minute on their account? What is the story behind why you are still able to keep it?

[lankyguy]

What's kind of phones are people getting on free hardware upgrades? I'm due and I want to know what's the best people have been able to get out of the CSRs.

Hey, i just got the Blackberry Curve 8310 for free with the activation fee waived on my most recent hup and i did a hup 2 years ago. so it really depends who you get and what your profile is because i was told i was in the highest possible bracket for giving discounts and the CSR rep told me any phone i wanted was 0$

[bubble.tea]

as a reminder when calling retentions, don't forget that due to Rogers Policy, they only cancel accounts with 30 days notice. and so that means you can bluff as much as you like, because if they actually do accept your request to cancel, you have plenty of time to call back and change your mind.
Do you know this for a 100% certainty? Or are you just regurgitating what you've read by others would-be 'experts'?
...Does anybody (anybody at all) have per second billing after first minute on their account? What is the story behind why you are still able to keep it?
PerSec is a code that exists. Coincides with certain corporate accounts. If you have your msd code, you can keep it. If the new plan you are going on is compatible with 'Exact Pricing' (<<--the correct term) you can keep it. Done.

[nazawale]

I am just getting rip off by rogers for years, any idea How i can do the same with them? I got wireless+home phone+internet now I need cable. But their bundle thing went up to high and doesnt look like a good bundle.

any idea plz response

[Nermal]

Ever since I had the "GSM Package" added to one of my phones, I'm now seeing a new entry under the Discount(s) section of my account:

Wireless Office Dialing Credit

Has anyone ever seen or heard of this before?

[Via Rail Canada]

I know most will answer negative to this question, but...

Does anybody (anybody at all) have per second billing after first minute on their account? What is the story behind why you are still able to keep it?

They gave us per second billing in August and it is part of an option called "GSM Package" which includes CD and unlimited text. Cost: $0.00

Before you ask, no it's not a corporate account...

C

[Jay31]

Yes...you can get per second billing...

One thought too.. you don't necessarily have to go for a 3 year contract. I was able to get a 1 year contract with pretty much the same plan as everyone's talking about above...just 50 less minutes per month. (ie 200+25 instead of 250+25

I figure this way, I can call back a year from now sans-contract, and be in an equally good bargaining position...perhaps they'll have better data plans then.

[intercollector]

Yes...you can get per second billing...

One thought too.. you don't necessarily have to go for a 3 year contract. I was able to get a 1 year contract with pretty much the same plan as everyone's talking about above...just 50 less minutes per month. (ie 200+25 instead of 250+25

I figure this way, I can call back a year from now sans-contract, and be in an equally good bargaining position...perhaps they'll have better data plans then.

I did the same thing. Also, called them up today as I wanted a new phone. Even after negotiating down to 1 year, you can still get a free phone. They originally wanted me to either pay $200, or sign for 3 years and it would be $50 (for one of the Motorola V3T, Samsung D807, or the Sony 580i). After restating that I was leaving to Bell, got put on hold, and they offered me the phone for free.

Note though that as of this morning (11/26/2007), the V3T is out of stock and they wont be restocking that phone. The 580i is also out of stock, but they will be restocking it in the next 2 weeks. So I went with the D807. I've heard bad things about the Samsung, but I needed a phone right away, and I'll probably end up getting an unlocked iPhone within' the next year or so.

[Tomy]

i got a LG shine and W580i free without much haggling and complaining.

and both of the plans were 20$, 31.xX$ tax inc..

can't complain much :)

[Magoomba]

Guys,
Now I'm in a real jam.
Called in again today directly to the 1-888 number and told them about the Bell offer. Got a lady this time.
She kept going on about how Bell wasn't GSM and it's comparing apples & oranges.
Still couldn't talk her into giving me what I want for $20/month. She threw in Rogers-to-Rogers and that was it.
I figured it's probably okay plan at $25/month.
So then I asked her for the HTC Touch which some people have gotten for $89.95 through Bell.
She said that's a very expensive phone. I should be paying $399, but she'll give me a special price... $199!
Sheesh. I told her about Bell's offer and again she said they're a different network. No *****, Sherlock.
Finally I told them I wanted to cancel and she called my bluff and said my last bill will come in 30 days.
How do you get these guys to negotiate. It's like they throw a price out there and then that's it. They don't budge.
Anyone else in the same boat?

Bingo.

And I've found third call is the charm. Night and day from my second call. I've noticed other people have had similar experiences.

[dreadknot69]

I called last week just to see how long I had left on my corporate plan. I actually thought my plan was pretty good, until I'd seen the $20 one floating around here.

My corp plan didn't expire until June, but they gave me the $20 plan with rogers 2 rogers 125 txt messages, 275 mins during day, evening/weekends after 6.

I didn't go through retentions on this, as they sent me to 'customer relations' instead.

I converted all 3 of my family phones to this plan. Just the rogers to rogers will save me tons!

[HowEver]

I called last week just to see how long I had left on my corporate plan. I actually thought my plan was pretty good, until I'd seen the $20 one floating around here.

My corp plan didn't expire until June, but they gave me the $20 plan with rogers 2 rogers 125 txt messages, 275 mins during day, evening/weekends after 6.

I didn't go through retentions on this, as they sent me to 'customer relations' instead.

I converted all 3 of my family phones to this plan. Just the rogers to rogers will save me tons!

Customer relations and retentions are the same thing at Rogers.

[dishguy1977]

I know most will answer negative to this question, but...

Does anybody (anybody at all) have per second billing after first minute on their account? What is the story behind why you are still able to keep it?

Yep, I got something called "GSM Package" for free which gives me unlimited texts, per sec billing (after 1st minute) and call display.

[eurasian]

I called in Rogers Cust. Rel. for a 2nd time and got a girl again.

Helen: she speaks very fast (on speed probably) and also has a heavy greek accent. Anyways, I tried to get something better than my first call and she read what was on my file from the first call a week before. She told me "my co-worker was actually supernice, personally I wouldn't have given you this much". Then she went on how Rogers/employees would money if they gave everything for free b/s story... I told her "if you're not going to help me with anything better, do you mind connecting me with someone else?" she told me "hang up and call back if you want to talk to someone else"... I did.

Third is the charm...

Finally a guy... he was not only helpfull, but beat my first deal by a long way.

Here's what he gave me:

$20+SAF+911+tax = $31.xx/36 months

(also got this from my first call)
- 250 daytime
- unl 6pm-8am
- R2R
- 100 L dist. cad
- VM, Caller id, sms

This time I asked for: unl incoming. ( was about to settle for this)

He gave me:
- bonus +25min extra,
- name display
- who called
- freedom of speech (unlimited local call for 6 months), he will also monitor my account and renew this at the end of every 6 months.
- 3 months pkg talk, sms, mms (picture messaging) free
- LG Shine free

Since you can't call them back and I wanted to see if he was serious about this deal or if it were all b/s, so I asked him to call me back on Monday (spoke to him on Thursday). And he DID call back and assured me he was not b/s, he will give me the deal and he will also call back when the new contract takes effect next month just to make sure it went through smoothly.... now THAT is what I call customer SERVICE!!!

[BenK]

I called in Rogers Cust. Rel. for a 2nd time and got a girl again.

Helen: she speaks very fast (on speed probably) and also has a heavy greek accent. Anyways, I tried to get something better than my first call and she read what was on my file from the first call a week before. She told me "my co-worker was actually supernice, personally I wouldn't have given you this much". Then she went on how Rogers/employees would money if they gave everything for free b/s story... I told her "if you're not going to help me with anything better, do you mind connecting me with someone else?" she told me "hang up and call back if you want to talk to someone else"... I did.

Third is the charm...

Finally a guy... he was not only helpfull, but beat my first deal by a long way.

Here's what he gave me:

$25+SAF+911+tax = $31.xx/36 months

(also got this from my first call)
- 250 daytime
- unl 6pm-8am
- R2R
- 100 L dist. cad
- VM, Caller id, sms

This time I asked for: unl incoming. ( was about to settle for this)

He gave me:
- bonus +25min extra,
- name display
- who called
- freedom of speech (unlimited local call for 6 months), he will also monitor my account and renew this at the end of every 6 months.
- 3 months pkg talk, sms, mms (picture messaging) free
- LG Shine free

Since you can't call them back and I wanted to see if he was serious about this deal or if it were all b/s, so I asked him to call me back on Monday (spoke to him on Thursday). And he DID call back and assured me he was not b/s, he will give me the deal and he will also call back when the new contract takes effect next month just to make sure it went through smoothly.... now THAT is what I call customer SERVICE!!!


I hope you realized your math is wrong...

$25 + 6.95 + .50 + 14% =~37

[eurasian]

I hope you realized your math is wrong...

$25 + 6.95 + .50 + 14% =~37

Yes, I just corrected it ;)

[niggasu]

Guys,
Now I'm in a real jam.
Called in again today directly to the 1-888 number and told them about the Bell offer. Got a lady this time.
She kept going on about how Bell wasn't GSM and it's comparing apples & oranges.
Still couldn't talk her into giving me what I want for $20/month. She threw in Rogers-to-Rogers and that was it.
I figured it's probably okay plan at $25/month.
So then I asked her for the HTC Touch which some people have gotten for $89.95 through Bell.
She said that's a very expensive phone. I should be paying $399, but she'll give me a special price... $199!
Sheesh. I told her about Bell's offer and again she said they're a different network. No *****, Sherlock.
Finally I told them I wanted to cancel and she called my bluff and said my last bill will come in 30 days.
How do you get these guys to negotiate. It's like they throw a price out there and then that's it. They don't budge.
Anyone else in the same boat?



yep the same thing happened to me I called last week and the rep only gave me the R2R and nothing else for the $25 plan. I said i want the curve (I know people got it for $50) and she quoted me for $299!! That was actually the second time i called the first time was something similiar. What approach did you people take that got such sweet plans + free phones?

[mr_yellow]

yep the same thing happened to me I called last week and the rep only gave me the R2R and nothing else for the $25 plan. I said i want the curve (I know people got it for $50) and she quoted me for $299!! That was actually the second time i called the first time was something similiar. What approach did you people take that got such sweet plans + free phones?

It's pretty easy.. just say bell is offering a "free" phone if you join with them. See if the CSR will bite.. If anything, they'll at least try to cut the cost of a new phone to you a little more.

[Jay31]

Ugh... some of you sound like you're calling in way too much or too often...

If you call too much or are overly rude, you will be labelled as a troublesome customer, and then your chances of getting a good deal will sink - you might as well just cancel.

Is the 3rd time a charm? Perhaps...thinking about it, it was the 3rd CxR person I spoke with that gave me what I wanted... but I would not encourage someone to call in 3 times, one after the other, trying to get the best rate. They can see when you last called, who you spoke with and what you were offered.

I'm saying this because I'm hoping as many people as possible can get onto retention plans and save money... and I'm concerned that if it gets to be a flood of people calling into retentions over and over agian... Rogers will quickly clamp down.

[Silk_3]

i was just wondering if you can haggle with FIDO cuz that's what i'm on right now. i'm paying about 53 bucks a month for everything and my plan isn't even that great. i'm in the middle of my contract, are there any excuses i can make if i call them to have them offer me a better plan?

[eurasian]

Ugh... some of you sound like you're calling in way too much or too often...

If you call too much or are overly rude, you will be labelled as a troublesome customer, and then your chances of getting a good deal will sink - you might as well just cancel.

Is the 3rd time a charm? Perhaps...thinking about it, it was the 3rd CxR person I spoke with that gave me what I wanted... but I would not encourage someone to call in 3 times, one after the other, trying to get the best rate. They can see when you last called, who you spoke with and what you were offered.

I'm saying this because I'm hoping as many people as possible can get onto retention plans and save money... and I'm concerned that if it gets to be a flood of people calling into retentions over and over agian... Rogers will quickly clamp down.

I guess you're refering to me on this one. So let me explain... between my 1st and 2nd call was 1 week apart. My 2nd and 3rd was a few seconds apart. Now, if they want to flag me as "troublesome", no problem. But if that's coming from one rep only... I doubt it'll float. Also, I told the 2nd rep. that she was rude and I did not want to deal with her anymore, as well I told the 3rd rep what had just happened and he told me he'll try his best to help, which he did. I have been with them for years and have not been late once for payments (they can see that on my account) and not once have I asked for more than I had (until I found this thread). So am I calling too much? I don't think so. Are there other people who call too much? Probably.

[errorinexcellence]

Hahaha I just spoke with helen and man is she not helpful at all...

She just goes in circles, as I just transfered my accont to my own name (transfered it away from a all in 1 account consisting 4 lines and tv and cable) so she starts saying how my account is new and im already on a customer relations plan which I got a long time ago and isnt up to par with what people are getting now a days which I dont mind, Im just looking to upgrade) So I tell her how new registrations, and even shorter length customers are being offered way better plan then I am when I am an existing customer for 7 years with revenue generating for a good amount monthly, always payed on time and I only bring up this point because she just keeps going in circles about each account and their revenue would determine what they get so I told her to stop going in circles and asked for her ext she said she dont got one, and her name and she didnt wanna give it out. Geeze, its not like I was asking for some amazing deal, Im asking to either match a plan or phone price!

[mgronqui]

I bought a Blackberry Pearl 2 weeks ago with a $45 monthly plan for 3 years, excluding tax and SAF.

I wanted the $10 unlimited text and so I was told to call Rogers. I did.
I got a really nice woman who was willing to negotiate. Basically here's what I got:

120 Daytime minutes
Unlimited Evenings and Weekends
300 text messages
Unlimited email incoming and outgoing

I got all this for $45. My plan originally had the map on there w/o the unlimited email but I was able to get the email in the $45 without having to add the extra $10.

I also got Call Display, Call Forwarding, and Voice Message for $10.

So everything included costs me $55 + SAF + Tax.

Is this a good deal or no? I'm thinking of calling them back up to give me the Call Display, Call Forwarding, and Voice Message for free but I think that's being totally unreasonable. By the same token though, I have them by the balls because I have 3 more weeks to return this phone and they have to keep me happy.

[Jay31]

I guess you're refering to me on this one. So let me explain... between my 1st and 2nd call was 1 week apart. My 2nd and 3rd was a few seconds apart. Now, if they want to flag me as "troublesome", no problem. But if that's coming from one rep only... I doubt it'll float. Also, I told the 2nd rep. that she was rude and I did not want to deal with her anymore, as well I told the 3rd rep what had just happened and he told me he'll try his best to help, which he did. I have been with them for years and have not been late once for payments (they can see that on my account) and not once have I asked for more than I had (until I found this thread). So am I calling too much? I don't think so. Are there other people who call too much? Probably.I think you're probably ok... My post was aimed at a few throughout the thread and people who are reading it and thinking about calling in... in general. Don't want people to think you just sit there by the phone, calling and calling.

But yeah, on the same note... if the CxR (the Helens of the world) aren't being helpful at all... don't try to argue, just hear what they have to say, tell them you'll think about it... and call again later (at least a few hours later). No point in wasting both people's time.

[Jackyc]

I'm finally going to call them up tomorrow, going to try and get this plan

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)

But if I want to get a free phone, what are my choices?

[angelove]

I'm finally going to call them up tomorrow, going to try and get this plan

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)

But if I want to get a free phone, what are my choices?

holy crap that's an amazing deal! *o* is this for newbies? damnit I just renew w/ a 3-year contract to get my w580i. =_=

[eurasian]

I'm finally going to call them up tomorrow, going to try and get this plan

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)

But if I want to get a free phone, what are my choices?

It's very doable if you get the right rep on the phone. I got the deal you're after on my first call, but I was hungry for more... so I waited and got better.

Phone: SE w580i (not what I got, but most popular)

Good luck!

[yklivan]

i got a LG shine and W580i free without much haggling and complaining.

and both of the plans were 20$, 31.xX$ tax inc..

can't complain much :)

Do you need to pay admin fees, $35, or shipping?

[gizmo8]

[QUOTE=Jackyc;5998244]I'm finally going to call them up tomorrow, going to try and get this plan

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)


I got that package for 3 year term..all in all it came to $36 tax,fees,etc,etc included...a good deal..thanks for the heads up......

[Hitchka]

I REALLY WANT THAT DEAL .. FOR 21$

would it be better if i went to a rogers store and asked about it .. or if i called in??
also .. the SE w580i IS FOR FREEE?

[gizmo8]

I REALLY WANT THAT DEAL .. FOR 21$

would it be better if i went to a rogers store and asked about it .. or if i called in??
also .. the SE w580i IS FOR FREEE?


its not $21..you add taxes,911 fees etc,etc it comes to about $36..

[lovepizza]

[QUOTE=Jackyc;5998244]I'm finally going to call them up tomorrow, going to try and get this plan

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)


I got that package for 3 year term..all in all it came to $36 tax,fees,etc,etc included...a good deal..thanks for the heads up......

you guys think they will add unlimited text instead of 125 text? and drop the voicemail? all for $21

[UncleRico.]

I REALLY WANT THAT DEAL .. FOR 21$

would it be better if i went to a rogers store and asked about it .. or if i called in??
also .. the SE w580i IS FOR FREEE?
You have to call retentions in directly. Be nice, they're the only ones with access to these sort of plans.

Also, my plan is $21, but I have unlimited incoming, instead of VM and 6pm. The extra $1 came from a $6 credit for 125 texts - $5 credit, since a $6 credit does not exist. Since that plan has the whole $10 comm pack included, I have no idea where than extra 100 cents comes from. Regardless, that is a good deal.

Outline what you would like, see what they can give you, if its not good, ask them if its possible to get another credit/add something else, if not, then say thanks, and call back some other time. If you DO get it, thank the rep, ask for their name and let them know you'll let their manager know what a great job they're doing or some jazz like that. If you give them incentive to cut us great deals, they'll continue to do so.

[Shaner]

I have been calling retentions once or twice a week for about a month now (my contract just expired a few days ago) and asking them to match an employee plan that Telus offered me.

$17.50
250 anytime minutes
unlimited evenings and weekends starting at 6 pm
Voicemail
Call display
100 long distance minutes
100 text messages
Call waiting
$29.99 for an LG chocolate with 1 GB memory card and bluetooth headset.


I initially started off asking Rogers if they would match that price. They obviously refused, as expected. The cheapest they offered was $26 per month for about half the options that Telus has offered me. I have tried negotiating with them for about a month now and they haven't budged at all. They also refused to give me a phone for cheaper than what's listed on their website.

I don't know if things have changed since this thread started, but Rogers retention reps aren't overly willing to go out of their way to retain customers. Hell, I've been a Rogers customer for a very long time now.

Oh well, guess I'm going to Telus.

[nathangl]

Rogers doesn't officially offer any plan like this. Are you guys really able to get all that for 21? I'm paying $25 for 250 Anytime...

[Trigger]

I have been calling retentions once or twice a week for about a month now (my contract just expired a few days ago) and asking them to match an employee plan that Telus offered me.

$17.50
250 anytime minutes
unlimited evenings and weekends starting at 6 pm
Voicemail
Call display
100 long distance minutes
100 text messages
Call waiting
$29.99 for an LG chocolate with 1 GB memory card and bluetooth headset.


I initially started off asking Rogers if they would match that price. They obviously refused, as expected. The cheapest they offered was $26 per month for about half the options that Telus has offered me. I have tried negotiating with them for about a month now and they haven't budged at all. They also refused to give me a phone for cheaper than what's listed on their website.

I don't know if things have changed since this thread started, but Rogers retention reps aren't overly willing to go out of their way to retain customers. Hell, I've been a Rogers customer for a very long time now.

Oh well, guess I'm going to Telus.

Seems like the whole "Telus offered me this" "Bell has $7/month with HTC" thing isn't working.

I think you guys who are looking for a plan should change the way you approach Rogers. They are "Customer Retentions", but I think the spin of "my friend got this and I was wondering if it'd be possible if I got it too" might work better.

They're customer retentions in the sense that they want to keep loyal customers happy.

They're not customer retentions in that they probably care less about customers who are already shopping around.

Seems like a silly thing to do.. they should try to keep both types of customers...

However, reading through this thread it appears that the people who don't bring up Telus/Bell are having better luck (myself included).

[teruo313]

Seems like the whole "Telus offered me this" "Bell has $7/month with HTC" thing isn't working.

I think you guys who are looking for a plan should change the way you approach Rogers. They are "Customer Retentions", but I think the spin of "my friend got this and I was wondering if it'd be possible if I got it too" might work better.


I definetly agree with this. I called in the other day, got a polite lady on the phone and calmly explained that although I had been happy with my Roger's services thus far, I have found after talking to friends/family/co-workers that I for the same price that I pay for all my services, they're getting a lot more features. I proceeded to mention that from a customer stand point it didn't make me feel like a very valued customer and that it has made me consider changing providers.

In the end, ended up with:
250 Anytime
Rogers to Rogers
Voicemail
125 Text
Call ID
Unlimited E/WK after 6
100 long distance minutes
for $20, plus the usual extra fees.

She also gave me the 2year HDPVR, $10 credit for my home phone and $10 credit for Internet.

[Neb]

Anyone knwo if there is a # for cable internet retention? Looking to get them to lower the internet monthly rate :)

[queenofhearts]

So Jackyc......were you successful?? That is the exact plan I want and I have been hesistant to do it for fear of rejection :o

[surgimus]

Currently on a retention plan:

250 weekday, 6pm evenings and weekends free
Caller ID, Voicemail
Rogers to Rogers
Unlimited text messaging
1000 Canadian Long Distance minutes anytime

For 25 + SAF + tax.

Has anyone had any luck getting unlimited incoming, or extra minutes? I don't know what strategy to approach rogers from.

[McLaren]

Anyone knwo if there is a # for cable internet retention? Looking to get them to lower the internet monthly rate :)

Just call the main rogers phone, and in the automated service say CANCEL INTERNET, and it will take you to their retentions dept.

[Alex2004]

I need help. My contract just expired and I am ready to make a new commitment with rogers. I been looking around and i cant seem to find anybody with a good family plan.... Can anyone comment?
I was thinking about a plan like this:

250 Anytime
Rogers to Rogers
Voicemail
125 Text
Call ID
Unlimited E/WK after 6
100 long distance minutes

and free phones if possible.

The last time I called rogers they were giving me this deal for two phones $54 taxes,911 fees etc, included. The thing is I dont need 250min for each phone I need 250 for both. Has anyone been able to get a family plan under $50?

Any help would be appreciated.

Thanks

[dragontea]

I'm finally going to call them up tomorrow, going to try and get this plan

250 daytime minutes
Unlimited evenings and weekends after 6:00pm
100 Canadian Long Distance minutes
Rogers to Rogers
Call Display and Voice Mail
125 Text Messages
for $21 a month (plus 6.95 etc)

But if I want to get a free phone, what are my choices?


Got this EXACT plan (with extra 25 min =275 min total) several weeks ago... along with a LG shine for free... also got the KRZR and the W580i for my other plans for free...

They added the $6 125 text messaging plan then applied the $5 credit fot it. hence the $21.... without the 125 text messaging it is a $20 plan...

Funny thing though, for another plan I had.. I told them to match this plan BUT to take off the $6 text messaging feature. They did it but didn't (or forgot) to take off the $5 credit for it...so that plan i have it ..minus text messaging for $15/mth plus all the extra fees plus tax...

so maybe a plan is to add a whole bunch of crap WITH credits.. then call back later and remove the features and hope they don;t remove the corresponding credits...??? possible...

good luck to everyone!!

[Lazyboy008]

I definetly agree with this. I called in the other day, got a polite lady on the phone and calmly explained that although I had been happy with my Roger's services thus far, I have found after talking to friends/family/co-workers that I for the same price that I pay for all my services, they're getting a lot more features. I proceeded to mention that from a customer stand point it didn't make me feel like a very valued customer and that it has made me consider changing providers.

In the end, ended up with:
250 Anytime
Rogers to Rogers
Voicemail
125 Text
Call ID
Unlimited E/WK after 6
100 long distance minutes
for $20, plus the usual extra fees.

She also gave me the 2year HDPVR, $10 credit for my home phone and $10 credit for Internet.

Were you able to get HDTV for free? Or just the PVR? And are those $10 monthly credits? Meaning you now pay $20 less for your home phone and internet combined?

How'd you manage that?

[whistleblower36]

I heard on the radio this afternoon Rogers Wireless is offering unlimited email now for $15/mth. Anybody see any documentation on this?

[rupture]

I heard on the radio this afternoon Rogers Wireless is offering unlimited email now for $15/mth. Anybody see any documentation on this?

Read up a few posts, this has already been well documented.

[teruo313]

Were you able to get HDTV for free? Or just the PVR? And are those $10 monthly credits? Meaning you now pay $20 less for your home phone and internet combined?

How'd you manage that?

Unforunately no, it's just the HDPVR free for 2 years. You are correct, I now pay $20 less for both home phone and Internet.

I told the representative that I was considering changing providers and since everything is bundled to get the extra discount, it wouldn't make sense keeping only a couple of services and that I was considering cancelling all of them. As like I mentioned earlier, my main reason for cancelling was that others that I knew were getting more than myself, yet paying the same amount (for all services, not just wireless).

[Shaner]

Got this EXACT plan (with extra 25 min =275 min total) several weeks ago... along with a LG shine for free... also got the KRZR and the W580i for my other plans for free...

good luck to everyone!!

You got an LG shine for free? That's normally a $199 phone with a 3 year activation, how did you get it for free? I couldn't even get $20 knocked off the price of the KRZR.

[Trigger]

I need help. My contract just expired and I am ready to make a new commitment with rogers. I been looking around and i cant seem to find anybody with a good family plan.... Can anyone comment?
I was thinking about a plan like this:

250 Anytime
Rogers to Rogers
Voicemail
125 Text
Call ID
Unlimited E/WK after 6
100 long distance minutes

and free phones if possible.

The last time I called rogers they were giving me this deal for two phones $54 taxes,911 fees etc, included. The thing is I dont need 250min for each phone I need 250 for both. Has anyone been able to get a family plan under $50?

Any help would be appreciated.

Thanks

For the price you're paying, I don't think you'll get much better.

Should be able to get free phones.. might be able to get them to throw in free incoming.

Really, for them.. I think they're more likely to give you more minutes for free than take away minutes and discount you... especially when they already know you're not going to use them regardless :)

[Tofel]

My contract expired a few months ago so I figured it was time to see what other companies were offering compared to Rogers.

I called Bell to start and figured out that I'm actually eligible for a corporate plan through the place I work, which is:

$30/month + 911 (I assume), but no system access fee charge! ~30.50+tax
250 weekday, 6PM weeknight/weekend
20 unlimited calls to 1 number each month
Voicemail + caller id + 3 way calling + other basic stuff

and a deal for the HTC touch - $100 for a 2 year contract. Seemed pretty good, then I called Rogers and after a friendly talk where I tried to be nice but firm, I was offered:

$25/month + system access fee + 911 (32.50+tax, worse than bell)
250 weekday, 6PM-7AM weeknight and weekends (same)
My 5 - and he said I can also use it for long-distance numbers in Canada too, which is different than it says on the website (much better)
Voicemail + caller id + who called + name display (similar)
and $100 for a blackberry pearl for signing a 2/year contract (I think worse)

I asked the rep specifically about data plan deals, due to Bell offering that $7/month deal for unlimited data (or so I heard) but he said that they don't deal with data plans in this department and that they'd have to put me through to their 'data department'. I said I'd call back after talking to Bell, which I will tomorrow.

Does it seem reasonable? I think the HTC touch is a better deal from the Bell side, but I'm hoping I could get some credit towards a wifi phone instead from Rogers. Also, is asking for 125 text messages and/or a small data plan ok? I need the texts or else I'd have to pay for the texting plan which I really don't want to...

[GougingCarCartelGroup]

What exactly is Roger to Roger calling?
I have 2 cells, one has a Hamilton number and the other one has a Toronto number, so if i call the Hamilton number i could call for free any time? Or it has to be in the same area code only?

Is it feasable for me to get unlimited emails (and roger to roger) with the Blackberry curve i purchased for $175 after rebate from them?
I've been with Rogers since 98 i think. Sometimes i feel like any person off the street will get a better deal/plan than i will.

[bubble.tea]

......... so if i call the Hamilton number i could call for free any time? Or it has to be in the same area code only?........
Click ---> here (http://www.redflagdeals.com/forums/showthread.php?t=497555).

[dragontea]

You got an LG shine for free? That's normally a $199 phone with a 3 year activation, how did you get it for free? I couldn't even get $20 knocked off the price of the KRZR.

ordered the w580i... one week later.. it was still back order.... so told them I want the lg shine instead after they asked if i could choose another phone... and she said ok.. no admin/act fee and $0...

[GougingCarCartelGroup]

Click ---> here (http://www.redflagdeals.com/forums/showthread.php?t=497555).


Thanks,
So that means the hamilton and Toronto cells should not be long distance, since they are on the same Rogers network?

[william_yu7]

Girlfriend and Sister just got this amazing deal

250 Anytime
Unlimited Incoming
Evening & Weekends @ 6pm
Rogers to Rogers
Voicemail
Caller ID
Unlimited Text
100 Long Distance Minutes

$20 + SAF + Taxes = ~ $ 32

Plus they got 2 Blackberry Pearls for FREE!

Just gotta be persistent and call back until you get the right CSR who is not usually for the most part a lady. They seem to be harder to bargain with. Anywho hope this will help set a precedent

Cheers

[yohung]

Girlfriend and Sister just got this amazing deal

250 Anytime
Unlimited Incoming
Evening & Weekends @ 6pm
Rogers to Rogers
Voicemail
Caller ID
Unlimited Text
100 Long Distance Minutes

$20 + SAF + Taxes = ~ $ 32

Plus they got 2 Blackberry Pearls for FREE!

Just gotta be persistent and call back until you get the right CSR who is not usually for the most part a lady. They seem to be harder to bargain with. Anywho hope this will help set a precedent

Cheers


wow,, can't get any better than that,,, unlimited text??

for me i just like to renew every 3 months, just to get that Chan N' Send,
it's only $20+ system, tax, for UNLIMITED EVERYTHING, ANYTIME

[gordie]

I'm sorry if a question like this has already been answered... I checked a few pages and didn't see anything related.

I'm currently in Germany and haven't been a Rogers customer since I left the GTA in December 2006. I'm coming back next year in April though and will be signing back up for Rogers TV/Internet.

After seeing the deals in this thread, I would love to switch over from Bell Mobility to try and get one of the deals people in here have been getting.

But will a rep in the retention department even talk to me if it's been over a year since I've been a Rogers customer, and have never been a wireless customer?

[PHR0898]

call back until you get the right CSR who is not usually for the most part a lady.

What kind of person is this?

[lindmar]

Girlfriend and Sister just got this amazing deal

250 Anytime
Unlimited Incoming
Evening & Weekends @ 6pm
Rogers to Rogers
Voicemail
Caller ID
Unlimited Text
100 Long Distance Minutes

$20 + SAF + Taxes = ~ $ 32

Plus they got 2 Blackberry Pearls for FREE!

Just gotta be persistent and call back until you get the right CSR who is not usually for the most part a lady. They seem to be harder to bargain with. Anywho hope this will help set a precedent

Cheers

I'm sorry but I dont buy this. They dont just give away two pearls free.

[shapeshifter]

I'm sorry but I dont buy this. They dont just give away two pearls free.

yea sounds too good to be true....whats the catch?

[Rogersguy]

Girlfriend and Sister just got this amazing deal

250 Anytime
Unlimited Incoming
Evening & Weekends @ 6pm
Rogers to Rogers
Voicemail
Caller ID
Unlimited Text
100 Long Distance Minutes

$20 + SAF + Taxes = ~ $ 32

Plus they got 2 Blackberry Pearls for FREE!

Just gotta be persistent and call back until you get the right CSR who is not usually for the most part a lady. They seem to be harder to bargain with. Anywho hope this will help set a precedent

CheersEveryone, he's lying about the Pearl part FOR SURE, I know as a fact there's no such thing as a free Pearl in retentions. Even the deal you got for $20 sounds too fishy to me.

[Rogersguy]

yea sounds too good to be true....whats the catch?Because he's lying.

[preshans]

DUN'T WANNA burst ur bubble ...but you got to wait till the bill comes...reps bullshyt alot...

[help_questions]

Everyone, he's lying about the Pearl part FOR SURE, I know as a fact there's no such thing as a free Pearl in retentions. Even the deal you got for $20 sounds too fishy to me.


FYI...I got a free pearl with retentions, and this was in late august, so I think it even more possible now with the newer pearls being released....but I am sure to get the free pearl, a two/three year contract was agreed upon.

From my point of view, this sounds like the standard retention plan, with early evenings and a $10 communicate pack, with a $15 dollar credit on the account, which is definitely attainable, even in Ontario.

And to the post above with reps lying, this is very true, so the poster may not be lying, but passing on the lie that he/she was fed by retentions...but he/she shouldn't wait for the bill, but should call and confirm with a regular CSR (record the call) and/or sign up for online billing to see how many credits are on the account.

[william_yu7]

Because he's lying.

I am pretty sure that is the deal that I got for them. The CSR gave me the reps name and employee number to refer to if there are any problems. As for the blackberry They are using it right now and no charge on the visa. It will be billed and then credited on the bill.

However I may be in for a surprise come next billing cycle according to some folks here.

Come on now. Why would I lie about a deal? Especially in a forum such as this where we share so that we are able to help each other out.

Cheers

[help_questions]

I am pretty sure that is the deal that I got for them. The CSR gave me the reps name and employee number to refer to if there are any problems. As for the blackberry They are using it right now and no charge on the visa. It will be billed and then credited on the bill.

However I may be in for a surprise come next billing cycle according to some folks here.

Come on now. Why would I lie about a deal? Especially in a forum such as this where we share so that we are able to help each other out.

Cheers

exactly....there is nothing for you to gain by lying....this is not a pissing contest. sometimes people read that others got what they could not, so therefore, it is a lie. congrats on the great plan....but seriously, you should sign up for online billing to see what type of credits are on your account, but then unsubscribe to online billing to continue getting your paper bills mailed out....if/when you call again, record the call.

[st7860]

Because he's lying.

Yeah. Many people would come on and post a very 'great' plan just to look amazing. I don't believe him either.

[HowEver]

Yeah. Many people would come on and post a very 'great' plan just to look amazing. I don't believe him either.

And then in some cases ^, we consider the source.

[Jay31]

It's always possible that someone got an amazing deal... that might have happened for many reasons - perhaps they generated a lot of revenue for Rogers in the past, and Rogers would really hate to lose them. With two BB Pearls, there's a good chance they'll be using a lot of data - and as good as that plan is, there's nothing data related, so there's still potential for Rogers to make a **** load from them. ...or perhaps they just got very very luck with a CxR...who knows.

In the end, it's most important that you have the cheapest plan that meets your needs...and not worry about what other people on the internet say they received.

[help_questions]

Yeah. Many people would come on and post a very 'great' plan just to look amazing. I don't believe him either.

why? to gain what?

[nedjel]

All these ‘’Deals’’ people are talking about are crazy. Including the one my wife got ($25 SAF+911+Tax included) The problem is Rogers is not consistent in their offerings and depending on CSR you might get nothing or something. Some people don’t believe that the deal my wife got is possible (better than a corp deal). One thing she does though is call back to confirm what the previous CSR had told her. Why? Because some of these CSRs are damn liars. She talked to a lady in the morning and was told that she couldn’t get the 2-year deal. Later, she talked to a guy and was told, Yep, you can get this deal for 3 year term and assured her that her account is updated with the new info and deal details. A couple of hours later, she called and talked to a 3rd CSR only to be told that her account was not updated and nothing was done on it. It’s so frustrating having to explain past conversation history who said what, when etc. Rogers should be made by the CRTC to provide a written account summary, when they offer these ‘’deals’’. Chances are, when you get your bill, it won’t reflect the deal you were sold over the phone.
My wife went to Rogers store and had them print out her account details.

[Nermal]

All these ‘’Deals’’ people are talking about are crazy. Including the one my wife got ($25 SAF+911+Tax included) The problem is Rogers is not consistent in their offerings and depending on CSR you might get nothing or something. Some people don’t believe that the deal my wife got is possible (better than a corp deal). One thing she does though is call back to confirm what the previous CSR had told her. Why? Because some of these CSRs are damn liars.

Use the online account modification feature at www.rogers.com to confirm the changes that were made. The information there updates immediately when the CSR makes adjustments.

You can also verify the current contract end date by selecting the option to change to a new plan. Just pick any plan, and it will come up with options to start a new contract or either continue with your current renewal date -- and it provides that date. Obviously don't commit the change.

Most of the charges and credits on the account are listed online. The only thing you can't tell for sure is the amount of the "monthly plan credit" if applicable to your situation.

[pham12h]

LOOOOOOOOOOOOOOL... some people certainly think they know everything and thats the end of it.

My brother called rogers to cancel, and they persuaded him not to with two pearls(one for him and one for his wife) last summer.. and it was not even on contract. But a couple months after, he switched to fido regardless and pocketed the phones. I'm assuming rogers made a boatload of money off of him before and really wanted to keep him as a customer. So, nothing is impossible people.

Cheers!

[Lazyboy008]

I am pretty sure that is the deal that I got for them. The CSR gave me the reps name and employee number to refer to if there are any problems. As for the blackberry They are using it right now and no charge on the visa. It will be billed and then credited on the bill.

However I may be in for a surprise come next billing cycle according to some folks here.

Come on now. Why would I lie about a deal? Especially in a forum such as this where we share so that we are able to help each other out.

Cheers


Honestly, I believe you, Will. The Pearls are what.. $99 after a 3 year contract? I myself got a $99 phone for one plan. You retained two, therefore two phones. Why is it so hard to believe that that's what he got?

Also, for the haters who think the plan itself is too sweet to be true, I got everything he got less the unlimited text. I got 125 instead. But that's all I really need in a month so there's no point asking for more.

I've seen people get Unlimited Incoming in lieu of the unlimited text for $20 a month. Which further proves that if you know how to negotiate properly and if you get the right CSR you could probably get something similar.

Also, his comment about the girl reps being harder to negotiate is valid.. at least from what I've experienced. I've called 4 times. 2 times it was a girl and I couldn't get them to budge at all. They were offering $35 plans and stuff. The first guy I got put me right into a $25 plan and then the next dude gave me exactly what I wanted (including the w580i).

The guy was just trying to help you guys out so relax and just keep trying...

[Jay31]

Interesting comment about the girl reps... when I was negotiating my deal I spoke with 2 girls and one guy - both girls were extremely nice, willing to negotiate, help me out... it was the one guy I spoke two between the two girls that was totally unwilling to offer anything.

Anyway....william_yu7's plan doesn't sound unreasonable...it's only one better than that I received, and I didn't push any further when I was given what I wanted. If you consider the free blackberries, and that there was no data deals in the plan, Rogers still has potential to make a lot of money off of that plan.

Now let's all hope Rogers has some better data plans soon...

[Firestorm]

LOOOOOOOOOOOOOOL... some people certainly think they know everything and thats the end of it.

My brother called rogers to cancel, and they persuaded him not to with two pearls(one for him and one for his wife) last summer.. and it was not even on contract. But a couple months after, he switched to fido regardless and pocketed the phones. I'm assuming rogers made a boatload of money off of him before and really wanted to keep him as a customer. So, nothing is impossible people.

Cheers!

Considering they own Fido they're still making a boatload of money so I'm assuming they don't mind =P

[Ice]

This thread has been active since Oct 2004... so those who worked out a good plan on a 2- or even 3-year contract should be off it by now. Hopefully some of those people still read this thread! :)

Say you have a $45 plan, with credits galore than bring it down to $20/month... can you simply say "okay renew my contract - give me all those credits!" or do you have to spend the afternoon working it out again? :)

[expergo]

This thread has been active since Oct 2004... so those who worked out a good plan on a 2- or even 3-year contract should be off it by now. Hopefully some of those people still read this thread! :)

Say you have a $45 plan, with credits galore than bring it down to $20/month... can you simply say "okay renew my contract - give me all those credits!" or do you have to spend the afternoon working it out again? :)

Typically they're renew it on the same plan.

[dollardave]

Typically they're renew it on the same plan.If folks are renewing a two or three year old retention plan, they're likely to do even better this time around. Posts the last few days show free vm, cid, and RtoR much more readily being given out. It's looking fine. :)

dd

[bLuPhYrE]

250 Daytime
Unlimited Evenings starting at 6
Caller ID
Voicemail
Canada Wide MY 5
Razr 2 / LG Shine / w580 (any ONE of them) for 50

$42 Per month

this a good deal or no?

[kcorscadden]

250 Daytime
Unlimited Evenings starting at 6
Caller ID
Voicemail
Canada Wide MY 5
Razr 2 / LG Shine / w580 (any ONE of them) for 50

$42 Per month

this a good deal or no?

Other than the MY5, that seems pretty cold. I have a ton more features than this and only paying $37 a month (including taxes)

[bLuPhYrE]

Other than the MY5, that seems pretty cold. I have a ton more features than this and only paying $37 a month (including taxes)

well what are you getting? cuz the my5 canada wide alone starts at 35 dollars

[kcorscadden]

well what are you getting? cuz the my5 canada wide alone starts at 35 dollars

I am getting:

250 Daytime Mins
Unlimited E&W starting at 6pm
$10 Communication Package (CID, VM, 125 Text)
R2R
Unlimited Incoming
1000 CDN LD

$37 a month

My5 Canada wide at $35 a month is for regular plans. You should be able to get your plan for much cheaper than $42.

[bLuPhYrE]

I am getting:

250 Daytime Mins
Unlimited E&W starting at 6pm
$10 Communication Package (CID, VM, 125 Text)
R2R
Unlimited Incoming
1000 CDN LD

$37 a month

My5 Canada wide at $35 a month is for regular plans. You should be able to get your plan for much cheaper than $42.

humm does anyone else have the plan that i want for much cheaper? :o?

[kcorscadden]

humm does anyone else have the plan that i want for much cheaper? :o?

Only way to get it cheaper is to call in again. It all depends on the rep you get. It took me about 4 tries to get the plan I have now.

With it being evening time, students are on the phones which means it could be easier to get a good plan for a good price.

[bLuPhYrE]

Only way to get it cheaper is to call in again. It all depends on the rep you get. It took me about 4 tries to get the plan I have now.

With it being evening time, students are on the phones which means it could be easier to get a good plan for a good price.

should i say that i talked to someone else about it (becuase they made a note) and want something better? or say that im unhappy? or i want something more?

[hennyofd]

Just got off the phone with rogers CS. Said I was going to cancel, i've been going over my minutes. He was super helpful even though I still have 4 months left on contract.

my old plan: 200 weekday, unlimited(evenings/weekends after 6)
voicemail
call waiting
$35 after taxes etc.

what he gave me
700 weekday
unlimited(evenings/weekends after 6)
voicemail
call waiting
unlimited incoming calls
unlimited rogers to rogers
$44 after taxes etc

[kcorscadden]

should i say that i talked to someone else about it (becuase they made a note) and want something better? or say that im unhappy? or i want something more?

I need to know more about your current situation?

Are you under contract? If not, then you have all the leverage and Rogers will eventually bend to your demands.

Are you not afraid to cancel? If the going gets tough, are you willing to cancel?

How I got my plan was by actually playing Rogers against Rogers by using Telus. My plan was obtained by another member on here and I called Retentions and said that Telus offered me this plan and since I wasn't under contract I was considering the switch, but giving them an opportunity to match or beat it. It was a complete bluff but they bought it. Don't be afraid to play the Rogers against Rogers game. Just make sure the plan is legit.

As for what to say, well that is entirely up to you. I usually went in and played the "unaware" card of previous offers and it eventually worked.

[goflamesgo]

Just got off the phone. First call after the end of my 2 year contract in October.

Was on:
200 WD Minutes
E/W after 8PM
Caller ID
Rogers 2 Rogers
1000 CDN LD
$20 / Month + SAF + Taxes

Was offered for 3 year contract:
250 WD Minutes
E/W after 6PM
$10 Communicate Pkg with Caller ID, VM, 125 Text
Either Rogers 2 Rogers or 1000 CDN Long Distance
$20 / Month + SAF + Taxes
Plus a Sony W580i for $49.99 No Admin Fee

Ideally, I would like a 2 year contract with both R2R and Long Distance. Is it good enough as it is or how many should I try again?

[bLuPhYrE]

I need to know more about your current situation?

Are you under contract? If not, then you have all the leverage and Rogers will eventually bend to your demands.

Are you not afraid to cancel? If the going gets tough, are you willing to cancel?

How I got my plan was by actually playing Rogers against Rogers by using Telus. My plan was obtained by another member on here and I called Retentions and said that Telus offered me this plan and since I wasn't under contract I was considering the switch, but giving them an opportunity to match or beat it. It was a complete bluff but they bought it. Don't be afraid to play the Rogers against Rogers game. Just make sure the plan is legit.

As for what to say, well that is entirely up to you. I usually went in and played the "unaware" card of previous offers and it eventually worked.

yes im off contract (3 years) after spending 250+ a MONTH for at LEAST a year i think i got some leverage..

[niggasu]

yes im off contract (3 years) after spending 250+ a MONTH for at LEAST a year i think i got some leverage..

$250+/ month?!!!!:-0

Man, I think you defnitely made it to their VIP list...I hope they'll give you anything you ask for..

[bLuPhYrE]

i just called again and the lady offered me something worse ata higher price jesus..

[kcorscadden]

yes im off contract (3 years) after spending 250+ a MONTH for at LEAST a year i think i got some leverage..

Ya you should have no problem getting ALMOST anything you want within reason. Just need the right rep.

i just called again and the lady offered me something worse ata higher price jesus..

Have you threatened to cancel yet? Remember, it takes 30 days for the cancellation to take affect. Don't call in to often though. I would let it be for the couple of days.

[Moby]

My friend works in rogers com and told me to watch out on the 5th of december for something from rogers... iphone??

[bLuPhYrE]

the only problem is i need something to go by aka your telus refrence which i don't have for my 5 =\

[kcorscadden]

Just got off the phone. First call after the end of my 2 year contract in October.

Was on:
200 WD Minutes
E/W after 8PM
Caller ID
Rogers 2 Rogers
1000 CDN LD
$20 / Month + SAF + Taxes

Was offered for 3 year contract:
250 WD Minutes
E/W after 6PM
$10 Communicate Pkg with Caller ID, VM, 125 Text
Either Rogers 2 Rogers or 1000 CDN Long Distance
$20 / Month + SAF + Taxes
Plus a Sony W580i for $49.99 No Admin Fee

Ideally, I would like a 2 year contract with both R2R and Long Distance. Is it good enough as it is or how many should I try again?

I would get tough with them as you already have R2R and 1000 CDN LD. Why should you give that up?

Take the offer, but demand that you want both or they can take their offer and shove it.

[kcorscadden]

the only problem is i need something to go by aka your telus refrence which i don't have for my 5 =\

Sure you do...

People have been posting the plans they have been getting. Just look for plans that involve MY5 and then convert it to Telus "slogan or definition"

Instead of saying MY5 (Rogers), say whatever Telus calls their's. The rep will then convert it into Rogers slogan and the rest is history.

The second you say anything "Rogers" slang, the rep will be onto you. That is why you need educate yourself of the definitions that Telus uses and then simply say them

[clamchowder]

Is this any good?

Was on:
250 mins
UL E/W from 6pm
R2R
CID
100 CND LD
$25 + SAF + tax

Now:
250 mins
UL E/W from 6pm
R2R
$10 Communication Pack (CID, VM, 125 txt)
100 CND LD
$30 + SAF + tax
Didn't need to renew contract.

[kcorscadden]

Is this any good?

Was on:
250 mins
UL E/W from 6pm
R2R
CID
100 CND LD
$25 + SAF + tax

Now:
250 mins
UL E/W from 6pm
R2R
$10 Communication Pack (CID, VM, 125 txt)
100 CND LD
$30 + SAF + tax
Didn't need to renew contract.

How is it not? Your plan is the exact same as before but with the $10 Comm Pack for the same price. There is nothing wrong with this as long as you happy.

Did you change the price? I thought it said $25. For $30 it is still ok, but $25 would be better obviously.

[clamchowder]

How is it not? Your plan is the exact same as before but with the $10 Comm Pack for the same price. There is nothing wrong with this as long as you happy.

Did you change the price? I thought it said $25. For $30 it is still ok, but $25 would be better obviously.

Hi, sorry about that! Yah - I made a mistake, it is $30 - I took it b/c I didn't have to renew the contract. Also, I wanted to talk about phones and he hung up on me. :X

[bLuPhYrE]

Hi, sorry about that! Yah - I made a mistake, it is $30 - I took it b/c I didn't have to renew the contract. Also, I wanted to talk about phones and he hung up on me. :X

LOL they really love you

[Jerry]

I called into retentions one week ago.

They offered me a half decent deal on two lines (one new and one renewal) and an HTC Touch for $99. Problem is, they said the Touch was out of stock at that time and they took my number and said they would call back when its back instock (they said it should be today, Nov. 30).

Question: Should I wait for them to call back? Will they? Or should I call in again?

Thanks!

[yohung]

I called into retentions one week ago.

They offered me a half decent deal on two lines (one new and one renewal) and an HTC Touch for $99. Problem is, they said the Touch was out of stock at that time and they took my number and said they would call back when its back instock (they said it should be today, Nov. 30).

Question: Should I wait for them to call back? Will they? Or should I call in again?

Thanks!

dont get the touch....
trust me

[Jerry]

dont get the touch....
trust me

Why??

[mr_yellow]

My friend works in rogers com and told me to watch out on the 5th of december for something from rogers... iphone??

there have been lots of rumors that the iphone will be available from rogers in Jan 08. There was some french canadian rogers contest that showed the iphone as a prize (with a footnote saying it'd be available jan 08), and there were some leaked rogers iphone pamphlets images...

The dec 5th announcement is probably cheaper data-plans while the iphone officially comes out January.

That's my guess at least.