[Merged] Hot deal for Rogers Wireless Customers

[monkeyball]

My rogers 3yr contract ends in september, ive been with rogers tv and internet for god knows how long .. i was just wondering what kind of a deal i can expect to bargain for... im mainly interested in getting a good discount on a phone =D like k790 or w810.. or anyone else recommend any other phones? yea.. im really lost and i wanna get ripped off >< thanks

[tempta]

hurray for 1 million + view!!

[monkeyball]

anybody get any deals on any smartphones? i want to take full advantage of the wifi at school :)

[AirForceElite]

My rogers 3yr contract ends in september, ive been with rogers tv and internet for god knows how long .. i was just wondering what kind of a deal i can expect to bargain for... im mainly interested in getting a good discount on a phone =D like k790 or w810.. or anyone else recommend any other phones? yea.. im really lost and i wanna get ripped off >< thanks

Once again, if you have read past 2 pages you would know that nobody here is capable of answering your question.
it's all random luck + your tenure with rogers.
i have seen people who have been with rogers for only 3 month and more than 2 years on contract get a much better deal than someone who has been with them for more than 5 years and is out of contract. You get a bitchy rep or you get a good rep...so the only way to find out is keep calling.
nobody in this thread is able to answer your question because there is no answer as to: "you can get this, that and that...but not that"

[hiltzman]

My rogers 3yr contract ends in september, ive been with rogers tv and internet for god knows how long .. i was just wondering what kind of a deal i can expect to bargain for... im mainly interested in getting a good discount on a phone =D like k790 or w810.. or anyone else recommend any other phones? yea.. im really lost and i wanna get ripped off >< thanks

I just got a W810i for $149-$50MIR-$50credit=$50 final cost, plus the 4GB memory card...similar situation as you, recently completed a three year term (my second one)...I would think if you have both TV and internet with them they might give you this phone for free on a new contract.

[bubble.tea]

Once again, if you have read past 2 pages you would know that nobody here is capable of answering your question.
it's all random luck + your tenure with rogers.
i have seen people who have been with rogers for only 3 month and more than 2 years on contract get a much better deal than someone who has been with them for more than 5 years and is out of contract. You get a bitchy rep or you get a good rep...so the only way to find out is keep calling.
nobody in this thread is able to answer your question because there is no answer as to: "you can get this, that and that...but not that"

Hear Hear!!!!!!

Well Said!!!!!

Except for...you forgot to mention read POST#1!!!!!

[jay_bionic]

This is what I managed to get:

250 daytime minutes
Unlimited Incoming
weekdays after 8 pm
weekends free
caller id
rogers to rogers
100 long distance minutes

Total: $25.59 (including taxes, system access fee, and 911)

Also managed to get a Blackberry Curve for $199 on a 2 year renewal.

Do you think the Curve is worth it for $199?

[AirForceElite]

This is what I managed to get:

250 daytime minutes
Unlimited Incoming
weekdays after 8 pm
weekends free
caller id
rogers to rogers
100 long distance minutes

Total: $25.59 (including taxes, system access fee, and 911)



Holy crap! That is without a doubt the best $25 retention EVER posted in this thread.
R2R and unlimited incoming in ONE plan...that was impossible for 99% of the people here...and you got it.
but not only that...its all for $25.59 SAF AND TAXES IN??
holy crap that is amazingly sweeet ass deal. Best $25 plan i have seen!

Can I ask..
(a)how many years have u been with rogers
(b)how many lines do you have on your account
(c)what is your average monthly bill for wireless
(d)are you currently on contract and how long prior to getting this deal?

[jay_bionic]

Holy crap! That is without a doubt the best $25 retention EVER posted in this thread.
R2R and unlimited incoming in ONE plan...that was impossible for 99% of the people here...and you got it.
but not only that...its all for $25.59 SAF AND TAXES IN??
holy crap that is amazingly sweeet ass deal. Best $25 plan i have seen!

Can I ask..
(a)how many years have u been with rogers
(b)how many lines do you have on your account
(c)what is your average monthly bill for wireless
(d)are you currently on contract and how long prior to getting this deal?

(a) 6
(b) 6
(c) for all 6, approx $340
(d) renewed for 2 years recently

[jay_bionic]

Holy crap! That is without a doubt the best $25 retention EVER posted in this thread.
R2R and unlimited incoming in ONE plan...that was impossible for 99% of the people here...and you got it.
but not only that...its all for $25.59 SAF AND TAXES IN??
holy crap that is amazingly sweeet ass deal. Best $25 plan i have seen!



Yes, the plan is good but I am concerned about the price of the Blackberry Curve. I don't know if I got a good deal on it or not ($199)?

[charliebrown]

This is what I managed to get:

250 daytime minutes
Unlimited Incoming
weekdays after 8 pm
weekends free
caller id
rogers to rogers
100 long distance minutes

Total: $25.59 (including taxes, system access fee, and 911)

Also managed to get a Blackberry Curve for $199 on a 2 year renewal.

Do you think the Curve is worth it for $199?

Did retention plan & upgrade about 2 months ago -- got the pearl for $199...so i'd say you did alright for the CURVE for $199...unless you need/want wifi and can wait another 2-3 months before pearl2 comes out :D

[samsonite]

Great thread!!
i called rogers yesterday (using the 1888 number) at around 11 am. i quoted a plan for him that my friend has and asked the rep if i could get a similar plan. friend's plan is something like this: 200 n e times min/unlimited incoming/caller id/100 LD mins./rogers to rogers/evening's after 7pm free/weekends. he's paying about $30 dollars a month which is a bargain compared to my plan. i also asked for a deal on a new phone because i have had my garbage phone for 2.5 yrs now.
the rep said that my friend needs to call him to verify what i'm saying.
what do you guys recommend i do?
thx

[fizzerd]

Do you have any relations to retention department?
Can you please tell me if 75TXT is easy to add for free on ur account?

sure i'll check that out n let you know by tomoro!

I'm taking bets 20:1. 75txt DOESN'T EXIST!:cheesygri

fizzerd....a real-time MOLE. I LIKE IT!!!!

lol anything for RFD! :D

[monkeyball]

Once again, if you have read past 2 pages you would know that nobody here is capable of answering your question.
it's all random luck + your tenure with rogers.
i have seen people who have been with rogers for only 3 month and more than 2 years on contract get a much better deal than someone who has been with them for more than 5 years and is out of contract. You get a bitchy rep or you get a good rep...so the only way to find out is keep calling.
nobody in this thread is able to answer your question because there is no answer as to: "you can get this, that and that...but not that"


i have read many posts and realize everyone gets deals that are all over the place.. i was just wondering if i could get a ballpark estimate of what is considered reasonable.

[bubble.tea]

i have read many posts and realize everyone gets deals that are all over the place.. i was just wondering if i could get a ballpark estimate of what is considered reasonable.

which is what you'll find in POST #1. I thought I just said this?


EDIT: I did...see here (http://www.redflagdeals.com/forums/showpost.php?p=5363888&postcount=10016) :cheesygri

[Pyobum]

hurray for 1 million + view!!

I was going to say the same thing! :D

i have read many posts and realize everyone gets deals that are all over the place.. i was just wondering if i could get a ballpark estimate of what is considered reasonable.

ummm... POST #1

[rockthecasbah]

I'm totally frustrated.

As I said in this post ( http://www.redflagdeals.com/forums/showpost.php?p=5346803&postcount=9890 ), I can't get anything even close to what everyone else is getting. They wrote on my account that crappy plan they offered, with no phone or anything (mind you, I never did a single HUP during my 4 years with them), even though I've been out of a contract forever now.

The lady had the gall to say, after I quoted someone's plan they got here, "well then Rogers would be paying you to stay as our customer so that wouldn't make sense". EVEN THOUGH EVERYONE ELSE HERE GOT A BETTER PLAN. SHe kept saying "that is good enough" or something when referring to the crappy plan the previous CSR gave me. I'm like "okay, I wanna cancel" and she was like "okay fine". Guess they don't care we've been Rogers customers since 92 when they took over Shaw Cable in our area. Seniority means nothing.

I already did the threatening to cancel and "this is what I would want" route. Is there another tactful way of saying "I want this plan"? Is it because I sound kind of young (although not that young) and am female that they are all "pfft"?

[AirForceElite]

it seems to me you went with the "i want this, that and that" routine?
it seems to me you didn't do what everybody else does...
and here it is:

-Hello. How much would it be to cancel my phone line? (ask this regardless you are on contract or no)
-It would be free sir. You are not on contract
-Oh..i see.. That's great. Can you please go ahead and cancel it...and when will it be cancelled?
-I am sorry to hear that...sir...is there any reason why you want to cancel?
-I was meaning to go with Telus...since my Rogers plan is so horrible compared to what my "friend" at Telus is offering me.
-What was the plan Telus offered? I'll see what I can do.
Now...don't be too greedy and just say what you need. Don't pay attention that it isnt listed anywhere. Just tell her what "your friend at Telus" is offering. Also mention that Telus is offering you $350 phone for free if you sign a 3 year contract which you are going to do.
-At this time...she will try to say how much Telus sucks..that their ETF is $700 instead of Roger's $400...and that Telus is not GSM.
Here are your "cards" which you need to lay:

But sir...Telus has no cap on maximum Early Cancellation Fee! You could pay up to $720 ($20x36 months)!
---That's no problem mam/sir. If i get this plan...I will never need to leave Telus because no other company is offering me this.

But sir...Rogers is Canada's GSM provider. That means you can use your phone anywhere in the world because it's GSM.
---Thank you but I don't feel like paying outrageous roaming price which is like $4.99 per minute. I have a GSM phone and if I ever need to go somewhere out of Canada...I will just buy pre-paid sim card.

But sir...Rogers has best/clearest netweok with fewest dropped calls and blah blah blah all that bullshiznit.
---I don't think so. I get so many dropped calls and system busy errors it's very annoying. My coworkers/friends/girlfriends/moms/brothers Telus line works where my Rogers does not.

When you convince her that you really want to leave them...they will start giving you deals left and right. Initially, she will try to give you some crappy freebie like free caller id and think that you will sign a 3 year contract.
Kindly tell her that you want to leave for Telus because they are still cheaper than what Rogers gives you. Anyways...feature by feature....discount after discount you will have eventually reach the imaginary Telus plan that your buddy/freind/girlfriend/borther who works at Telus is giving you. But like i said....don't be too greedy or they will call your bluff. Don't say that Telus is giving you 700 minuttes with per second billing and unlimited incoming and unltmd evenings all $20 tax included. Don't be too greedy and ask for features you will need instead of bragging rights (a.k.a don't get 1000LD minutes if you never leave Toronto.)

When the plan is matched to Telus one and she says: "So would you like to sign 3 year deal" say: "ooops wait a minute..almost forgot. Telus is giving me $350 phone for free. My current phone is going to break any day now..I really need a new phone"
According to your tenure DON'T SETTLE FOR ANYTHING LESS THAN FREE W810 OR $49.99 FOR K790
When she gives you crappy RAZR...tell her you don't want a phone from 2003 that everyone has when you can get a $350 phone for free.

P.S. One last thing: Don't use the "I want/Give me" attitude. Use the "Telus is giving me this....so i am going with them" attitude. Understand? :)

[rockthecasbah]

it seems to me you went with the "i want this, that and that" routine?
it seems to me you didn't do what everybody else does...
and here it is:

-Hello. How much would it be to cancel my phone line? (ask this regardless you are on contract or no)
-It would be free sir. You are not on contract
-Oh..i see.. That's great. Can you please go ahead and cancel it...and when will it be cancelled?
-I am sorry to hear that...sir...is there any reason why you want to cancel?
-I was meaning to go with Telus...since my Rogers plan is so horrible compared to what my "friend" at Telus is offering me.
-What was the plan Telus offered? I'll see what I can do.
Now...don't be too greedy and just say what you need. Don't pay attention that it isnt listed anywhere. Just tell her what "your friend at Telus" is offering. Also mention that Telus is offering you $350 phone for free if you sign a 3 year contract which you are going to do.
-At this time...she will try to say how much Telus sucks..that their ETF is $700 instead of Roger's $400...and that Telus is not GSM.
Here are your "cards" which you need to lay:

But sir...Telus has no cap on maximum Early Cancellation Fee! You could pay up to $720 ($20x36 months)!
---That's no problem mam/sir. If i get this plan...I will never need to leave Telus because no other company is offering me this.

But sir...Rogers is Canada's GSM provider. That means you can use your phone anywhere in the world because it's GSM.
---Thank you but I don't feel like paying outrageous roaming price which is like $4.99 per minute. I have a GSM phone and if I ever need to go somewhere out of Canada...I will just buy pre-paid sim card.

But sir...Rogers has best/clearest netweok with fewest dropped calls and blah blah blah all that bullshiznit.
---I don't think so. I get so many dropped calls and system busy errors it's very annoying. My coworkers/friends/girlfriends/moms/brothers Telus line works where my Rogers does not.

When you convince her that you really want to leave them...they will start giving you deals left and right. Initially, she will try to give you some crappy freebie like free caller id and think that you will sign a 3 year contract.
Kindly tell her that you want to leave for Telus because they are still cheaper than what Rogers gives you. Anyways...feature by feature....discount after discount you will have eventually reach the imaginary Telus plan that your buddy/freind/girlfriend/borther who works at Telus is giving you. But like i said....don't be too greedy or they will call your bluff. Don't say that Telus is giving you 700 minuttes with per second billing and unlimited incoming and unltmd evenings all $20 tax included. Don't be too greedy and ask for features you will need instead of bragging rights (a.k.a don't get 1000LD minutes if you never leave Toronto.)

When the plan is matched to Telus one and she says: "So would you like to sign 3 year deal" say: "ooops wait a minute..almost forgot. Telus is giving me $350 phone for free. My current phone is going to break any day now..I really need a new phone"
According to your tenure DON'T SETTLE FOR ANYTHING LESS THAN FREE W810 OR $49.99 FOR K790
When she gives you crappy RAZR...tell her you don't want a phone from 2003 that everyone has when you can get a $350 phone for free.

P.S. One last thing: Don't use the "I want/Give me" attitude. Use the "Telus is giving me this....so i am going with them" attitude. Understand? :)



Thanks for all this. I am quoting it so I can come back to it for reference.

I usually started with "I just canceled my family plan and I now have a single phone plan that I would like to take over to Telus because they have a really great plan for cheaper". Around here is when they either ask me 1) what the plan is I am referring to or 2) what do I want/what are you looking for. In either case, I spew out something similar to the EPP Telus plan for $17~ or someone else's plan on this post. So I guess that route, for me, does not work out at all.

I shall give your tips and suggestions a try tomorrow. HOPEFULLY the "memo" that the first CSR wrote on my account won't kill my chances. :| And the fact that the plan isn't under my name, but I am an authorized account user or something.

p.s. also that part about clearest network with fewest dropped calls being a lie is so true in my experience. My friends with Bell or Telus get reception in locations where my phone doesn't even get a bar.

[AirForceElite]

I shall give your tips and suggestions a try tomorrow. HOPEFULLY the "memo" that the first CSR wrote on my account won't kill my chances. :|



If sh*t hits the fan and those tards actually want to cancel your account, say: "So when will my number be ported to Telus?"
She will tell you need to call Telus first to port.

[InFlames]

What are the timings for the retention center?

[samsonite]

Great thread!!
i called rogers yesterday (using the 1888 number) at around 11 am. i quoted a plan for him that my friend has and asked the rep if i could get a similar plan. friend's plan is something like this: 200 n e times min/unlimited incoming/caller id/100 LD mins./rogers to rogers/evening's after 7pm free/weekends. he's paying about $30 dollars a month which is a bargain compared to my plan. i also asked for a deal on a new phone because i have had my garbage phone for 2.5 yrs now.
the rep said that my friend needs to call him to verify what i'm saying.
what do you guys recommend i do?
thx

any one? i'd really appreciate some feedback
thanx

[bubble.tea]

it seems to me you went with the "i want this, that and that" routine?
it seems to me you didn't do what everybody else does...
and here it is:

-Hello. How much would it be to cancel my phone line? (ask this regardless you are on contract or no)
-It would be free sir. You are not on contract
-Oh..i see.. That's great. Can you please go ahead and cancel it...and when will it be cancelled?
-I am sorry to hear that...sir...is there any reason why you want to cancel?
-I was meaning to go with Telus...since my Rogers plan is so horrible compared to what my "friend" at Telus is offering me.
-What was the plan Telus offered? I'll see what I can do.
Now...don't be too greedy and just say what you need. Don't pay attention that it isnt listed anywhere. Just tell her what "your friend at Telus" is offering. Also mention that Telus is offering you $350 phone for free if you sign a 3 year contract which you are going to do.
-At this time...she will try to say how much Telus sucks..that their ETF is $700 instead of Roger's $400...and that Telus is not GSM.
Here are your "cards" which you need to lay:

But sir...Telus has no cap on maximum Early Cancellation Fee! You could pay up to $720 ($20x36 months)!
---That's no problem mam/sir. If i get this plan...I will never need to leave Telus because no other company is offering me this.

But sir...Rogers is Canada's GSM provider. That means you can use your phone anywhere in the world because it's GSM.
---Thank you but I don't feel like paying outrageous roaming price which is like $4.99 per minute. I have a GSM phone and if I ever need to go somewhere out of Canada...I will just buy pre-paid sim card.

But sir...Rogers has best/clearest netweok with fewest dropped calls and blah blah blah all that bullshiznit.
---I don't think so. I get so many dropped calls and system busy errors it's very annoying. My coworkers/friends/girlfriends/moms/brothers Telus line works where my Rogers does not.

When you convince her that you really want to leave them...they will start giving you deals left and right. Initially, she will try to give you some crappy freebie like free caller id and think that you will sign a 3 year contract.
Kindly tell her that you want to leave for Telus because they are still cheaper than what Rogers gives you. Anyways...feature by feature....discount after discount you will have eventually reach the imaginary Telus plan that your buddy/freind/girlfriend/borther who works at Telus is giving you. But like i said....don't be too greedy or they will call your bluff. Don't say that Telus is giving you 700 minuttes with per second billing and unlimited incoming and unltmd evenings all $20 tax included. Don't be too greedy and ask for features you will need instead of bragging rights (a.k.a don't get 1000LD minutes if you never leave Toronto.)

When the plan is matched to Telus one and she says: "So would you like to sign 3 year deal" say: "ooops wait a minute..almost forgot. Telus is giving me $350 phone for free. My current phone is going to break any day now..I really need a new phone"
According to your tenure DON'T SETTLE FOR ANYTHING LESS THAN FREE W810 OR $49.99 FOR K790
When she gives you crappy RAZR...tell her you don't want a phone from 2003 that everyone has when you can get a $350 phone for free.

P.S. One last thing: Don't use the "I want/Give me" attitude. Use the "Telus is giving me this....so i am going with them" attitude. Understand? :)

know I've said this before...and this is the last time I repeat it :lol:. YOU SIR...have TOOOO MUCH TIME on your hands....WOW..verbatim. Like, at least make the person think of ONE sentence on their own....sheesh.

[jay_bionic]

Let me ask my fellow RFD Members a question that I need help on. I was offered the BlackBerry Curve for $199 as well as the LG Chocolate for $0, both on 2 year contracts. Which one would you guys go for in terms of quality and price? Thanks.

[fizzerd]

sure i'll check that out n let you know by tomoro!



lol anything for RFD! :D



No 75txt msg plans in retention..found something else tho

$10 gets you 1000LD mins

or if you argue well you can get UNLIMITED LD for $10

[bubble.tea]

No 75txt msg plans in retention..found something else tho

$10 gets you 1000LD mins

or if you argue well you can get UNLIMITED LD for $10

are you mad? 1000LD is $5...are you new at Rogers?

[AirForceElite]

No 75txt msg plans in retention..found something else tho

$10 gets you 1000LD mins

or if you argue well you can get UNLIMITED LD for $10

unlimited LD??
$10 for 1000LD?
where do you get this info?
I never heard of unlimited LD from rogers.

[jay_bionic]

Let me ask my fellow RFD Members a question that I need help on. I was offered the BlackBerry Curve for $199 as well as the LG Chocolate for $0, both on 2 year contracts. Which one would you guys go for in terms of quality and price? Thanks.

Anyone :)

[AirForceElite]

Anyone :)

that's an amazing price if you only sign 2 year deal.
however i look at ur price plan and really suspicious that you pulled that on 2 year only.
something tells me rep did a mistake

[jay_bionic]

that's an amazing price if you only sign 2 year deal.
however i look at ur price plan and really suspicious that you pulled that on 2 year only.
something tells me rep did a mistake

Yeah but the question was..........which one would be the best deal........the blackberry curve for $199 or the chocolate for $0.

[wiebecj]

Yeah but the question was..........which one would be the best deal........the blackberry curve for $199 or the chocolate for $0.


well... that depends if you want a blackberry (wheras the curve would be a better deal) or a regular phone (then the chocolate would be better) :-)

[tyco0301]

I just talked with retentions to get me on a better plan a few weeks ago and everything worked out on the first try and I'm pretty happy about it.

However, my blackberry is a piece of **** (7190) so it's pretty out dated and I'd really like to upgrade it to a blackberry curve. Any ideas on how I can get it? I've only been with rogers for 6 months, and according to my account details online, I won't be eligible for hardware upgrade until December!!!:evil:

Any advice would be appreciated.

[Tsidneku]

unlimited LD??
$10 for 1000LD?
where do you get this info?
I never heard of unlimited LD from rogers.

I have unlimited LD for $10 (well, with a $10 credit - so its free).

[Skeets]

I settled on this plan on Monday

Voice
250 daytime minutes
unlimited evenings/weekends @6pm
unlimited incoming
unlimited rogers network
100 Long distance minutes
125 sms
caller ID
voice mail
network features
TOTAL: $27 + 6.95 + 0.50 = $34.45

Data
4 MB Blackberry data
TOTAL: $25

TOTAL after tax: $67.77

I was also given a BlackBerry Curve for $199 with a three year contract.

Overall I'm pleased. I still had one year remaining on my contract and was paying $55 for a plan with far fewer minutes/features.

[bubble.tea]

I have unlimited LD for $10 (well, with a $10 credit - so its free).

I'm almost ready to bet you $100, You do not have unlimited LD. What you may have is 1000LD for $5, or a campus calling R2R Unlimited, or Mobile2Mobile $15 add-on.

There is an advertised option called Mobile to Mobile Canada (or along those lines) option for $15, that anybody can add, which is basically unlimited R2R Local AND LD.

My bet explicitly is that you do not have an 'option' called Unlimited LD for $10., but rather any of the above-mentioned possibilities; the M2M with a $5 credit, or Campus Calling Bonus, OR quite simply 1000LD and the rep THINKS you're being charged $10 for it, so they credited $10.

Cheers,

[setell]

I'm almost ready to bet you $100, You do not have unlimited LD. What you may have is 1000LD for $5, or a campus calling R2R Unlimited, or Mobile2Mobile $15 add-on.

There is an advertised option called Mobile to Mobile Canada (or along those lines) option for $15, that anybody can add, which is basically unlimited R2R Local AND LD.

My bet explicitly is that you do not have an 'option' called Unlimited LD for $10., but rather any of the above-mentioned possibilities; the M2M with a $5 credit, or Campus Calling Bonus, OR quite simply 1000LD and the rep THINKS you're being charged $10 for it, so they credited $10.

Cheers,

I have unlimited LD within Canada but it's just good during the weekends. Oh and it is unlimited since my mom talks to my aunts in Ottawa for hours almost every weekend and I've never been charged a penny. Oh I got the unlimited LD weekends free too:cheesygri :cheesygri

[bubble.tea]

I have unlimited LD within Canada but it's just good during the weekends. Oh and it is unlimited since my mom talks to my aunts in Ottawa for hours almost every weekend and I've never been charged a penny. Oh I got the unlimited LD weekends free too:cheesygri :cheesygri

please? who do you take me for?:cheesygri

that's an old MEGATIME BONUS add-on for ATLANTIC provinces...:rolleyes:....other person is talking about something else. But thanks for keeping me on my toes.

[setell]

please? who do you take me for?:cheesygri

that's an old MEGATIME BONUS add-on for ATLANTIC provinces...:rolleyes:....other person is talking about something else. But thanks for keeping me on my toes.

Yeah. I got the add on a bit before they stopped giving it away for free :cheesygri Just a question since you're so knowledgeable with rogers plans:razz: , is it possible to keep the plan and give your number to somebody else with a new plan? I'm moving to ON next year and I love my current plan (mainly free weekend LD and other perks) but I also love my current cell number. Is it possible to keep both by giving the number to my sister and I'll get a new number but same plan I have now if I move to ON?

[baz5]

I phoned and got the typical deal everyone here got for $20.
Though I should have said $15, she would have said yes.
As we had talk winniepg telus deal here for $15.
And got the w810 or whatever phone it is for free, plus the 4Gb upgrade.

[Aznsilvrboy]

Told him that I want to switch to Telus, he's like "well im very sorry to hear that, what can i offer you to persuade you to stay?". I thought i was going to get what I want, i was about to ask him to "match" the Telus retention plan + more, but he's like just tell me what you need so I told him that I need some Canadian long distance minutes, around 100 text messages every month, voice mail, caller id, 250 day time minutes, unlimited evening and weekends at 6pm, per second billing and around $25.

He came up with:
250 day time minutes
1000 Canadian long distance minutes
Unlimited evenings/weekends starting at 6pm
125 text messages
Caller ID + Voicemail
Per second billing (after the first minute)

for $35...which is $10 over my budget, I tried to get him to lower the price in exchange for less long distance minutes but he's like it's either 1000 or none, and that would only bring down $5 and make the total $30 (which is still too much). So i used the "can I port my number to Telus?" question to back out and looks like I'm going to have to try again later...:|

[InFlames]

I settled on this plan on Monday

Voice
250 daytime minutes
unlimited evenings/weekends @6pm
unlimited incoming
unlimited rogers network
100 Long distance minutes
125 sms
caller ID
voice mail
network features
TOTAL: $27 + 6.95 + 0.50 = $34.45



could you elaborate on that please? what is this plan called and how many credits do you have overall?

I have a similar plan but it costs a lot more:

150 daytime + 50 Bonus + 25 bonus
unlimited incoming
1000 eve @ 6/wknd
CID
Voicemail
R2R
125 sms
network features

overall - $42 - 7 (for one year, part of the plan) - 15 (generic credits) + 10 (Value pack)+ SAF + 911 = 36.45 + tax = ~43

You are getting 100LD and network calling... plus more minutes for less. Last i called, they kept telling me they couldn't add more than $15 worth of credits on any account.

[bubble.tea]

Yeah. I got the add on a bit before they stopped giving it away for free :cheesygri Just a question since you're so knowledgeable with rogers plans:razz: , is it possible to keep the plan and give your number to somebody else with a new plan? I'm moving to ON next year and I love my current plan (mainly free weekend LD and other perks) but I also love my current cell number. Is it possible to keep both by giving the number to my sister and I'll get a new number but same plan I have now if I move to ON?


Good job on the last minute swoop ;).

As far as I know THE ONLY plans that can't be Transferred are GEOGRAPHICALLY Restrictive ones. You're trying something QUITE a bit more complicated, and requires the luck of the Irish to get a generous Rep who'll accomodate your needs.

WRT your number, unfortunately it is RESTRICTED to your AREA CODE. As such if you're moving to ON you'll lose it...or if you're lucky and find the EXACT SAME ONE (yeah right)...

please clarify as you've lost me 1/2 way through with the what ifsky's.

[SuSHi]

33.45

200 daytime
weekends/evenings at 6pm
call id
voice mail

not the best plan but much better than what i had before

also i've only been with them for 28 days so i have no real loyalty to them

it was 27.45, with a $5 credit to make it 6pm WE/Eve, without the voice mail but i do need it, so i had to add it for $6, which sucked

[tyco0301]

I'm reading my account profile on Rogers and I don't see my 100 LD option, but I was told by the rep that I'd get that with whatever package the put together for me.

Does this mean I got lied to? Should I call into Rogers to see if I really got it?

[clamchowder]

I'm reading my account profile on Rogers and I don't see my 100 LD option, but I was told by the rep that I'd get that with whatever package the put together for me.

Does this mean I got lied to? Should I call into Rogers to see if I really got it?

go under manage your essential services > update your essential services.

it's the last item under Miscellaneous

[setell]

Good job on the last minute swoop ;).

As far as I know THE ONLY plans that can't be Transferred are GEOGRAPHICALLY Restrictive ones. You're trying something QUITE a bit more complicated, and requires the luck of the Irish to get a generous Rep who'll accomodate your needs.

WRT your number, unfortunately it is RESTRICTED to your AREA CODE. As such if you're moving to ON you'll lose it...or if you're lucky and find the EXACT SAME ONE (yeah right)...

please clarify as you've lost me 1/2 way through with the what ifsky's.

'sigh' I know it would probably be impossible to keep my number AND plan unless I transfer ownership both my number and plan to a family member when I move to ON. I was thinking of taking my plan with me and get a ON number when I get there but give my current number to a family member (just the number). I got a old number and the last four digits is the same as my home phone number :razz: hence I'm very reluctant to give this number up. Plus the newer current numbers that is available for Rogers in my area starts off with weird numbers. Guess they are running out with 'regular' numbers!

[tyco0301]

Systems are currently down at Rogers to I'll try later. Thanks though.

Also, does anybody know if it's possible for me to do a hardware upgrade if I've only been a rogers customer for 6 months, and I just talked to retentions to get a new plan a few weeks ago?

My current 7290 is just plain old and I need an upgrade bad! I'm looking at getting the Curve and I'm willing to sign a 3 year contract, but to get the deal with retentions I just signed a 1 year contract. So can I change my agreement to a 3 year contract if I can get the hardware upgrade?

Is it even possible for me to do a hardware upgrade?

[wontonsoup]

Is there any difference because I live in the west coast? There seems to be less competition out here for Rogers. We've been with them since they were Cantel and they still don't give me that great a deal. My plan is better than anything I could get if I switched but not that great compared to what I'm seeing posted here.

[shopper-X]

Is there any difference because I live in the west coast? There seems to be less competition out here for Rogers. We've been with them since they were Cantel and they still don't give me that great a deal. My plan is better than anything I could get if I switched but not that great compared to what I'm seeing posted here.

If there are different Retention centres accross Canada (I am not sure, maybe BT knows), try typing in an Ontario number to confuse the telephone routing when prompted. Example: if your number is 604-XXX-XXXX try putting in 647-XXX-XXXX. When a live person comes on the line just tell them your real number. You could also try this from a landline phone if it does not prompted to enter your cell phone number when using *611.

[rockthecasbah]

Thank you AirForceElite!

After my... 7th or 8th try (with the first few times being transfered almost automatically to consolidated accounts dept. because I have a consolidated bill) I got a decent offer! After talking about my horrible experience with a, frankly, rude CSR (as mentioned in my previous post), I finally got them to budge.

I got a plan with 250 mins
Unlimited E/W at 6pm
CID and basic voicemail

Offered the w810 for $49.99 with the waived admin fee (or whatever it's called).
3 year contract

For $15 + SAF + etc fees/taxes

Good, yes? I know someone else here (jay_bionic got (http://www.redflagdeals.com/forums/showpost.php?p=5363951&postcount=10017)) got R2R as well but had unlimited starting at 8pm for same price, I did get VM which is more important to me than R2R.

I originally mentioned the 125 text messages but they said they couldn't do it with all that at $15. I asked if I can get rid of the text messages and they said okay. Since it was mentioned that they can pretty much give everyone either the 125 txt msgs OR 100 LD, would it be pointless to see if I can get either with this cheap plan?

[AirForceElite]

You are welcome, rockthecashbah.

I am glad it worked out for you.
Your plan is super cheap!! $15 instead of $25 people pay.
but you know what...i think you can do better. Why not try adding unlimited incoming for $5 more? it really helps.
and why not free w810?
did u tell them telus gives you $350 for free? why did they give it to you for $49? should have pushed for free.



Since it was mentioned that they can pretty much give everyone either the 125 txt msgs OR 100 LD, would it be pointless to see if I can get either with this cheap plan?

That's a very valueable info!
did rep say that?
i originally confused 75TXT msges for 125XT msges.
i knew that it had same "value" as 100LD.
but did the rep actually tell you everybody can get 1 Or the other and not both?

[rockthecasbah]

You are welcome, rockthecashbah.

I am glad it worked out for you.
Your plan is super cheap!! $15 instead of $25 people pay.
but you know what...i think you can do better. Why not try adding unlimited incoming for $5 more? it really helps.
and why not free w810?
did u tell them telus gives you $350 for free? why did they give it to you for $49? should have pushed for free.


I think I'd rather save the $5 for now, since I don't talk too, too much on my cellphone. So as it stands, I'll stick with cheaper & less features until things change.

I tried asking for the free w810 (mentioned the fact I had the same phone since 2002 and no HUPs) but they said the original price is much more and that's the best they can do without them getting into trouble or something. Luckily, they said this plan has been memo'd to my account so I can try to push it further which I didn't want to do with this CSR since I didn't want to seem too greedy after they were so helpful.




That's a very valueable info!
did rep say that?
i originally confused 75TXT msges for 125XT msges.
i knew that it had same "value" as 100LD.
but did the rep actually tell you everybody can get 1 Or the other and not both?

Oops, I got the number wrong, not 125 but rather 75 (125 txt messages was what they originally offered me in my $31 total plan). I had skimmed over your post (http://www.redflagdeals.com/forums/showthread.php?t=111887&page=667) where you mentioned something about text messages OR LD being kind of an easy add-on. Sorry for the confusion. I don't know if it was agreed upon as an "easy add on" or just an assumption, though.

*EDIT* nevermind, I realize now it was the 100 LD that was kinda a "gimme" as mentioned here (http://www.redflagdeals.com/forums/showpost.php?p=5362208&postcount=10005) and NOT text messages. I guess it isn't a kind of switcheroo that can happen.

[Skeets]

could you elaborate on that please? what is this plan called and how many credits do you have overall?

I have a similar plan but it costs a lot more:

150 daytime + 50 Bonus + 25 bonus
unlimited incoming
1000 eve @ 6/wknd
CID
Voicemail
R2R
125 sms
network features

overall - $42 - 7 (for one year, part of the plan) - 15 (generic credits) + 10 (Value pack)+ SAF + 911 = 36.45 + tax = ~43

You are getting 100LD and network calling... plus more minutes for less. Last i called, they kept telling me they couldn't add more than $15 worth of credits on any account.

I'm getting a $15 credit for the voice options, and a $10 credit for the comm value pack. They threw in the 100 LD I assume.

[tyco0301]

go under manage your essential services > update your essential services.

it's the last item under Miscellaneous

No luck Clamchowder. I still can't see my 100LD in my list of services. Do you think they didn't give it to me?

[AirForceElite]

No luck Clamchowder. I still can't see my 100LD in my list of services. Do you think they didn't give it to me?

100Ld is almost never mentioned on rogers.com account page.
call and double check if u wanna be sure.
but its not there for me also

[Acuratl]

100Ld is almost never mentioned on rogers.com account page.
call and double check if u wanna be sure.
but its not there for me also

As mentioned before, you should see it when you go to the add/remove featuers option

[slimjim]

my sister and I are under the family plan.

she called (since acct was under her name) and got the 880i for 50 bucks. (plus we both got the $20 plan, and extended for 3 years.)

now i need a hardware upgrade... but the thing is... my leverage is pretty much gone... what should I do?

[AirForceElite]

my sister and I are under the family plan.

she called (since acct was under her name) and got the 880i for 50 bucks. (plus we both got the $20 plan, and extended for 3 years.)

now i need a hardware upgrade... but the thing is... my leverage is pretty much gone... what should I do?

either call them again and hope for another HUP or take your sisters phone.
why did she even do HUP for herself without you asking?
take it away from her.

[jay_bionic]

Alrite everyone, I need your help on whether to go for:

Blackberry Curve $199 / 2year renewal
LG Chocolate $0 / 2 year

Thanks.

Which phone do you think is better based on looks, stability, and pricing? Thanks.

[jwei]

As mentioned before, you should see it when you go to the add/remove featuers option

Alrite everyone, I need your help on whether to go for:

Blackberry Curve $199 / 2year renewal
LG Chocolate $0 / 2 year

Thanks.

Which phone do you think is better based on looks, stability, and pricing? Thanks.
IMO, the chocolate sucksssssssss, its all looks. However, this is only the LG8500. I hear alot of complains about the touch scroll to stop working after a few months, but then there are always good reviews. Nevertheless it still looks sharp as a good phone. W/ the bb on the other hand, if you dont have a data plan/plan to use it alot for its pda features, there is no point in getting a bb yet. I would myself go for the LG if you are the type of person who just likes to chat and use a phone for a phones features, or the BB if you are a business person and receieve alot of emails/need to surf the web, for reasons that cant wait until you get home. Your choice, and this my my opinionnn, other people may have different ideas.

[HowEver]

Alrite everyone, I need your help on whether to go for:

Blackberry Curve $199 / 2year renewal
LG Chocolate $0 / 2 year

Thanks.

Which phone do you think is better based on looks, stability, and pricing? Thanks.

Reconsider the Chocolate, and only get the Curve if you want a Blackberry data plan.

http://news.com.com/2300-1024_3-6196961-4.html?tag=ne.gall.pg

[crimsondr]

Hi all,

Are R2R and unlimited networking different?

Thanks.

[Aznsilvrboy]

Hi all,

Are R2R and unlimited networking different?

Thanks.

Rogers to Rogers is exactly what it says, you can make/receive unlimited local calls to/from another Rogers wireless phone. Unlimited network includes R2R + Fido and Rogers home phone.

[RayK]

hey everyone, i was wondering if there is a way to get them to lower price on a phone...i currently have a razr and i want to get an htc s621? any tips to get the price cheaper?

[krheault]

I have been with Rogers for 8 years. My 3-year contract is up on Oct 31, 2007. It is a standard corporate plan ($20 - 200 minutes, UL e/w 8pm) CID for $6 more)

I've had a lot of overages in the last couple years, with monthly bills frequently exceeding $150, so I really NEED to change my plan. I also need to upgrade my old Moto V300 phone.

I called Customer Service about phone pricing, and because he said I've been a long-standing customer and have brought in revenue over $4000, he instantly slashed prices in a big way on phones, but I didn't even know to ask what can be done with the calling plans.

Honestly, I really don't want to change from Rogers, but if I can snag a better deal on calling plans based on my history and usage with them, I'd really like to. Right now, I'm looking at the $34 MegaIncoming Plan and just wincing, but that's what I'd need to bring my bill down, and it still doesn't include CID, so if I wanted to retain that, it would be another $6/month before SAF + taxes.

What I'd really like in order to keep my bills in check is:


UL incoming (critical)
200 daytime minutes
UL (or 1000 would be ok) e/w (early...5pm preferably, but I could do 6pm)
CID (basic voicemail and a minimal text package would be a bonus, but not required, so maybe try for the $10 comm plan?)


Think I could reasonably snag that for $30 or less? Is that reasonable?

Am I better off to wait until October when my plan is expiring? Should I try and upgrade my phone and change my plan at the same time?

[kcorscadden]

I have been with Rogers for 8 years. My 3-year contract is up on Oct 31, 2007. It is a standard corporate plan ($20 - 200 minutes, UL e/w 8pm) CID for $6 more)

I've had a lot of overages in the last couple years, with monthly bills frequently exceeding $150, so I really NEED to change my plan. I also need to upgrade my old Moto V300 phone.

I called Customer Service about phone pricing, and because he said I've been a long-standing customer and have brought in revenue over $4000, he instantly slashed prices in a big way on phones, but I didn't even know to ask what can be done with the calling plans.

Honestly, I really don't want to change from Rogers, but if I can snag a better deal on calling plans based on my history and usage with them, I'd really like to. Right now, I'm looking at the $34 MegaIncoming Plan and just wincing, but that's what I'd need to bring my bill down, and it still doesn't include CID, so if I wanted to retain that, it would be another $6/month before SAF + taxes.

What I'd really like in order to keep my bills in check is:


UL incoming (critical)
200 daytime minutes
UL (or 1000 would be ok) e/w (early...5pm preferably, but I could do 6pm)
CID (basic voicemail and a minimal text package would be a bonus, but not required, so maybe try for the $10 comm plan?)


Think I could reasonably snag that for $30 or less? Is that reasonable?

Am I better off to wait until October when my plan is expiring? Should I try and upgrade my phone and change my plan at the same time?

You should easily be able to get that plan, if not get something better. I have more options in my phone plan and I will only be paying $32 a month + taxes. I have only been with Rogers for 3 to 3.5 yrs, so you being an 8 yr customer should be a breeze as you are a money maker for Rogers and they won't want to lose you. My advice would be to wait until October when you are out of contract as that is when your leverage will be at its highest.

[crimsondr]

Rogers to Rogers is exactly what it says, you can make/receive unlimited local calls to/from another Rogers wireless phone. Unlimited network includes R2R + Fido and Rogers home phone.
I wonder how hard it would be to convince them to change my R2R to unlimited networking...

[bubble.tea]

I wonder how hard it would be to convince them to change my R2R to unlimited networking...

About as difficult as it would be to convince 'Neo' on the first shot, that 'There is no Spoon' :lol:....then again-probably a lot easier.

[HowEver]

You should be able to get a lot better than that, and now, if you call Customer Relations (not Customer Service) and talk about cancelling and see what they offer.

Right now, you are on the hook for $20 per month until the end of your contract. That's very little incentive to stay. Rogers should make the proper offer now.

That said, you don't ever have to renew. You can keep your current plan for as long as you like, and in October just go month to month, whereafter you can cancel with 30 days notice, anytime, no other penalty.

If you re-sign a contract now, the cancellation fee goes from a maximum of $200 to a maximum of $400. But if you plan to stay with Rogers for 2 or 3 years anyways, that doesn't make a difference.

You should make the call now and see what is offered.

Also, you MUST get the discounted phone now. Once you sign or agree to a new contract, Rogers doesn't owe you anything, least of all a discounted phone. It won't be available the day after you re-sign. Get the phone when you re-negotiate/re-sign.

If you don't like what's offered, confirm that no changes have been made and thank the rep. for their time and say you'll have to call back. You can always try again until it's what you want.

Remember that the price of the phone is a real saving, and instant. But the savings on the plan are actually more important; you'll be saving, or not saving, every month for years to come, so it's worth waiting for the best plan.

Also, if you aren't happy with your current plan and don't want to re-negotiate yet, call and change your plan. It costs nothing, and make sure you confirm that this does NOT involve a contract extension. The only proviso is for people with plans that are no longer offered, they won't be able to get them back after they switch. But I'm sure you won't miss your $34 plan.






I have been with Rogers for 8 years. My 3-year contract is up on Oct 31, 2007. It is a standard corporate plan ($20 - 200 minutes, UL e/w 8pm) CID for $6 more)

I've had a lot of overages in the last couple years, with monthly bills frequently exceeding $150, so I really NEED to change my plan. I also need to upgrade my old Moto V300 phone.

I called Customer Service about phone pricing, and because he said I've been a long-standing customer and have brought in revenue over $4000, he instantly slashed prices in a big way on phones, but I didn't even know to ask what can be done with the calling plans.

Honestly, I really don't want to change from Rogers, but if I can snag a better deal on calling plans based on my history and usage with them, I'd really like to. Right now, I'm looking at the $34 MegaIncoming Plan and just wincing, but that's what I'd need to bring my bill down, and it still doesn't include CID, so if I wanted to retain that, it would be another $6/month before SAF + taxes.

What I'd really like in order to keep my bills in check is:


UL incoming (critical)
200 daytime minutes
UL (or 1000 would be ok) e/w (early...5pm preferably, but I could do 6pm)
CID (basic voicemail and a minimal text package would be a bonus, but not required, so maybe try for the $10 comm plan?)


Think I could reasonably snag that for $30 or less? Is that reasonable?

Am I better off to wait until October when my plan is expiring? Should I try and upgrade my phone and change my plan at the same time?

[neware]

I have been with Rogers for 8 years. My 3-year contract is up on Oct 31, 2007. It is a standard corporate plan ($20 - 200 minutes, UL e/w 8pm) CID for $6 more)

I've had a lot of overages in the last couple years, with monthly bills frequently exceeding $150, so I really NEED to change my plan. I also need to upgrade my old Moto V300 phone.

I called Customer Service about phone pricing, and because he said I've been a long-standing customer and have brought in revenue over $4000, he instantly slashed prices in a big way on phones, but I didn't even know to ask what can be done with the calling plans.

Honestly, I really don't want to change from Rogers, but if I can snag a better deal on calling plans based on my history and usage with them, I'd really like to. Right now, I'm looking at the $34 MegaIncoming Plan and just wincing, but that's what I'd need to bring my bill down, and it still doesn't include CID, so if I wanted to retain that, it would be another $6/month before SAF + taxes.

What I'd really like in order to keep my bills in check is:


UL incoming (critical)
200 daytime minutes
UL (or 1000 would be ok) e/w (early...5pm preferably, but I could do 6pm)
CID (basic voicemail and a minimal text package would be a bonus, but not required, so maybe try for the $10 comm plan?)


Think I could reasonably snag that for $30 or less? Is that reasonable?

Am I better off to wait until October when my plan is expiring? Should I try and upgrade my phone and change my plan at the same time?

Do you have unlimited incoming now? If not, get it. It's easy to use callback to save you at least $100 a month.

[karma33]

I have rogers pay as you go, as i use my phone so little. i can make the $100 card last for about 10 or 11 monthes....I just switched phones since i won one, i use to be on virgin mobile and got a new phone # with Rogers. So far for the approx 10 day s i have had it, i have had different people call the phone wrong number, at least one or 2 calls a day. 2 of them were even from Rogers, asking for someone else! My problems is that being prepaid, by the minute, it is eating up my minutes now alot faster than what i would use them. Do you think they will issue me a new phone number or credit my phone or something? this is getting too much already!

[rupture]

I have rogers pay as you go, as i use my phone so little. i can make the $100 card last for about 10 or 11 monthes....I just switched phones since i won one, i use to be on virgin mobile and got a new phone # with Rogers. So far for the approx 10 day s i have had it, i have had different people call the phone wrong number, at least one or 2 calls a day. 2 of them were even from Rogers, asking for someone else! My problems is that being prepaid, by the minute, it is eating up my minutes now alot faster than what i would use them. Do you think they will issue me a new phone number or credit my phone or something? this is getting too much already!

No harm in calling in to explain your situation. Calls from Rogers although annoying, are usually FREE.

[InFlames]

So i called rogers... and i asked the lady to revert my plan back to the $23 corp plan and add unlimited incoming plus give me a credit for $10 for it making it free. She said she couldnt give a $10 credit on corp plan since its already a good plan. So i called again. This time it was a guy rep. I asked him the same thing and he said no problem. I dunno how he did it... but he said he forced the system to accept unlimited incoming or something. So starting august, i get:

200 mins
unlmted eve @6/wknd
exact pricing
network features
CID
VM
125 TXTmsgs
unlimited incoming

for $23 + SAF+ tax.

I'll see if it actually works when i get the bill in sept.

[neware]

So i called rogers... and i asked the lady to revert my plan back to the $23 corp plan and add unlimited incoming plus give me a credit for $10 for it making it free. She said she couldnt give a $10 credit on corp plan since its already a good plan. So i called again. This time it was a guy rep. I asked him the same thing and he said no problem. I dunno how he did it... but he said he forced the system to accept unlimited incoming or something. So starting august, i get:

200 mins
unlmted eve @6/wknd
exact pricing
network features
CID
VM
125 TXTmsgs
unlimited incoming

for $23 + SAF+ tax.

I'll see if it actually works when i get the bill in sept.

Good job, make sure what they said is on your bill. It's happened many times that they said you have something but actrully you don't have.

[gizmo8]

right now I got a no contract plan..month to month....I looking to the get the blackberry curve with a two year contract..what is the best deal out there right now for this set up...I have a small on line business so I check e-mails alot so a low price data plan is needed...I dont make calls a lot so airtime is not that important...I need about 200 minutes a month with voice mail..

[baitar]

tried this morning, result isn't good.

I will finish my 2 years contract at end of next month, and told her I would like to cancel it now. She didn't ask me the reason for leaving but told me how to port my number to the other company. Really don't know what to say next.

Do they change their strategy for the cancellation? Any help is appreciated!

[eddiebaseball]

Scored a great deal with retentions (on the first try) this morning and thought I'd share it with you guys.

I called them and got this lady and told her I wanted to cancel cuz Telus was offering a (somewhat) appealing Student Plan. I told her what was offered and she then put me on hold for a bit. She got back to me and offered the following:
-250 weekday mins
-Unlimited Evenings/Weekends from 6pm
-Unlimited Local Incoming
-100 Canadian LD
PLUS The $20 Communicate Value pack which includes:
-Call Display
-Voicemail
-Who Called
-Name Display
-2500 Sent TXT Msgs
-1000 Sent Video/Picture Msgs
-$5 Mobile Internet Plan
All for $25 + SAF + 911 + Taxes ~ $36 per month

*Not sure if it also included unlimited R2R. But I couldn't care less cuz I'd figure those minutes would overlap with the incoming or eve/wkds.

Agreed to a 3 yr term so I can get the SE K790 for free.

[Aznsilvrboy]

Scored a great deal with retentions (on the first try) this morning and thought I'd share it with you guys.

I called them and got this lady and told her I wanted to cancel cuz Telus was offering a (somewhat) appealing Student Plan. I told her what was offered and she then put me on hold for a bit. She got back to me and offered the following:
-250 weekday mins
-Unlimited Evenings/Weekends from 6pm
-Unlimited Local Incoming
-100 Canadian LD
PLUS The $20 Communicate Value pack which includes:
-Call Display
-Voicemail
-Who Called
-Name Display
-2500 Sent TXT Msgs
-1000 Sent Video/Picture Msgs
-$5 Mobile Internet Plan
All for $25 + SAF + 911 + Taxes ~ $36 per month

*Not sure if it also included unlimited R2R. But I couldn't care less cuz I'd figure those minutes would overlap with the incoming or eve/wkds.

Agreed to a 3 yr term so I can get the SE K790 for free.

Thats a killer plan!! What Telus "plan" did you quote to make her offer you that?

[fewa]

that is a great plan!..way better than what i got...>:(

[Eeric]

Scored a great deal with retentions (on the first try) this morning and thought I'd share it with you guys.

I called them and got this lady and told her I wanted to cancel cuz Telus was offering a (somewhat) appealing Student Plan. I told her what was offered and she then put me on hold for a bit. She got back to me and offered the following:
-250 weekday mins
-Unlimited Evenings/Weekends from 6pm
-Unlimited Local Incoming
-100 Canadian LD
PLUS The $20 Communicate Value pack which includes:
-Call Display
-Voicemail
-Who Called
-Name Display
-2500 Sent TXT Msgs
-1000 Sent Video/Picture Msgs
-$5 Mobile Internet Plan
All for $25 + SAF + 911 + Taxes ~ $36 per month

*Not sure if it also included unlimited R2R. But I couldn't care less cuz I'd figure those minutes would overlap with the incoming or eve/wkds.

Agreed to a 3 yr term so I can get the SE K790 for free.

WOW. that's one of the best i've seen in a while... may i ask what kind of contract you had before, how many lines, etc? thanks

[Aznsilvrboy]

tried this morning, result isn't good.

I will finish my 2 years contract at end of next month, and told her I would like to cancel it now. She didn't ask me the reason for leaving but told me how to port my number to the other company. Really don't know what to say next.

Do they change their strategy for the cancellation? Any help is appreciated!

I think I got the same lady as you...she just told me how to port my number over and that it requires 30 days notice....so I just said ok I'll give Telus a call and we hung up. :(

[eddiebaseball]

WOW. that's one of the best i've seen in a while... may i ask what kind of contract you had before, how many lines, etc? thanks

I had something dumb.. like $25 for 100 weekday, 1000 eve/wkd, unlimited incoming, 100 LD. Throw in txt, CID, VM, SAF, and Taxes, it came up to about $48

I was on a 2-yr contract, but it's been about 5 months without a contract.

1 line only.

[samsonite]

does anyone know if rogers is going to be adding the sony ericcson s500i, k850i, w850i to their lineup of phones when they're released?
also, are the phones on the rogers website the only phones they offer?
thanks

[djgee]

WOW. that's one of the best i've seen in a while... may i ask what kind of contract you had before, how many lines, etc? thanks

Great deal, indeed! I had a very similar plan as you but I got them to include unlimited R2R. I also had an extra 25 minutes anytime. I paid ~$7 more than you, after taxes. Since then, I caved in again and reverted back to a BB plan and thus had to get rid of the $20 Communicate Pack. Half of my monthly costs are from the BB plan! ARGH!:confused:

[djgee]

Scored a great deal with retentions (on the first try) this morning and thought I'd share it with you guys.

I called them and got this lady and told her I wanted to cancel cuz Telus was offering a (somewhat) appealing Student Plan. I told her what was offered and she then put me on hold for a bit. She got back to me and offered the following:
-250 weekday mins
-Unlimited Evenings/Weekends from 6pm
-Unlimited Local Incoming
-100 Canadian LD
PLUS The $20 Communicate Value pack which includes:
-Call Display
-Voicemail
-Who Called
-Name Display
-2500 Sent TXT Msgs
-1000 Sent Video/Picture Msgs
-$5 Mobile Internet Plan
All for $25 + SAF + 911 + Taxes ~ $36 per month

*Not sure if it also included unlimited R2R. But I couldn't care less cuz I'd figure those minutes would overlap with the incoming or eve/wkds.

Agreed to a 3 yr term so I can get the SE K790 for free.

Good job, indeed. I had a very similar plan except I had 25 more anytime minutes plus unlimited R2R. I also paid ~$7 more, though. I've since reverted back to a BB data plan and hence, the $20 Communicate Pack had to be removed. I can't believe half of my monthly costs are from the data! ARGH!

[Aznsilvrboy]

Called again, got a lady who was willing to offer me a plan that matched the Telus "plan" that I quoted. Everything was fine except she couldn't give me per second billing...which she said was exclusive to corporate plans (i know this is bull, but she was probably inexperience and didnt know how to add it). I was offered:

250 day time minutes
Unlimited Evening and weekends at 6pm
100 Canadian long distance minutes
Rogers to Rogers
Voice mail
Caller ID

$25 + SAF + 911 fee. I would have taken the offer in a heartbeat if she could give me per second billing. I would have probably gave up Rogers to Rogers for 125 text messages every month. Guess I'll have to try again later.

[whitethunder]

basically I got the fairly standard plan

w810i for 49 bucks

25 bucks a month:
275 mins
VM, CID, 125 text
E/W @ 6pm
100 LD
plus saf, 911, etc


not the greatest but OK nonetheless

[jwei]

As I posted, I called customer relations this morning and didn't like what I was offered. Trying to decide how long to wait to call again. I declined any change in plan, but she did give me a confirmation number, and I don't know what that's for...

Do they always give a confirmation number on calls and ask you to quote it next time?

How long should I wait to call again? And when I do, should I tell them I'd already spoken to someone? If there's some confirmation number, I guess something is in my record already...

Thanks!
no ur good, dont worry. I call back usually right away. However, I suggest you wait till nightime, not because you just called right now, but its during the night when its students at the phones and their usually more leanest, but most of the time it just depends who you get.

[raymen_12]

Hey guys,

before i had
200 WD
Call Dis
Even and Weekend from 8
R to R
For 25 + 6.95 + tax

Here is what I was offered the first time: (Rep was Laura)
250 WD Min
Call Dis
Even and Weekend from 8
R to R
For $20 + 6.95 + tax

Here is what they offered me the second time: (Rep was Ruth)
250 WD Min
Call Dis
Even and Weekend from 6
R to R
100 Long Distance
125 Texts
Free Blackberry 7250 and activation fee waived
She also credited me $16.80 from the last bill

For $21 + 6.95 + tax

[AirForceElite]

Hey guys,


Here is what I was offered the first time: (Rep was Laura)


For $21 + 6.95 + tax

why $21?
whats $1 for?

[joongpark]

Hey guys,

before i had
200 WD
Call Dis
Even and Weekend from 8
R to R
For 25 + 6.95 + tax

Here is what I was offered the first time: (Rep was Laura)
250 WD Min
Call Dis
Even and Weekend from 8
R to R
For $20 + 6.95 + tax

Here is what they offered me the second time: (Rep was Ruth)
250 WD Min
Call Dis
Even and Weekend from 6
R to R
100 Long Distance
125 Texts
Free Blackberry 7250 and activation fee waived
She also credited me $16.80 from the last bill

For $21 + 6.95 + tax

That is very nice deal.

Here is what I have for $25 + 6.95 + tax
250 WD Min
Even and Weekend from 6
Call Dis / Voice Mail / 125 Txt (Communication Package)
Unlimited Incoming
100 Long Distance
Call Forwarding / Transfer (They charge for this now)

How many months or years did you have left in your contact?

Thanks.

[krheault]

I called back and spoke with Sophie. She offered me a deal I'm much better with my previous offer this morning...

250 daytime minutes
UL Evenings/Weekends from 6pm
UL incoming
UL Rogers-to-Rogers calling
Communication pack - CID, VM, 125 text messages
$25 + SAF + tax

That unlimited incoming was what I really, really needed!

Edited to add: I have been with Rogers for about 8 years. I was 2 years, 9 months into my 3-year contract, so I was near the end. I also got a Sony Ericsson w810i phone for $75 - $50 rebate ($25). The contract I signed was another 3-year contract. There are two lines on the account, though the other line hardly gets used, and I wasn't pushing to make plan or phone upgrades to it. Its existance, however, I suppose act as leverage.

I told the agent that I was comparing against a Telus plan, which I had already determined before I called and included everything I wanted on it, for $25. I told her that that's wht they offered me...and I was going to switch, but a friend suggested that since I've been happy with Rogers, I should call and see what Rogers can do...and if they can match or beat it. So I laid out the terms, and invited her to meet them. I knew, from this board, that the terms were ones that she's ABLE to meet, if she so chose to. And she did, pretty well exactly. So it might just be a matter of getting what you really, really nicely ask for.

Thank you for all the help!

[AirForceElite]

250 daytime minutes
UL Evenings/Weekends from 6pm
UL incoming
UL Network calling
Communication pack - CID, VM, 125 text messages
$25 + SAF + tax


:confused: :confused: :confused: :( :(

How long have you been rogers customer for. how many lines and how much is monthly bill for wireless only?
i tried for weeks to get unlimited incoming and rogers 2 rogers (network calling >>>>r2r) in same plan and spoke to many reps and 1 manager...not possible.

[ephdub]

:confused: :confused: :confused: :( :(

How long have you been rogers customer for. how many lines and how much is monthly bill for wireless only?
i tried for weeks to get unlimited incoming and rogers 2 rogers (network calling >>>>r2r) in same plan and spoke to many reps and 1 manager...not possible.

Try, try, try again! I have unlimited incoming and R2R on my plan and again, you should know it depends on the agent you get. R2R was a breeze to put on for me. Remember the reps will lie to you and tell you that it is not possible to get it. Heck, I've argued with many reps that PSB (exact pricing) exists and they would tell me that it would not exist. I said, look at my corporate (PSB) plan on my account! After they look at my account, then they'd be more helpful to me. :lol:

[Aznsilvrboy]

This time I spoke to "Danielle", who was helpful and polite. However she pointed out that I was offered several plans (by them) before and asked if i was aware of that (due to the many times I called before). She didnt offer me anything new, just repeated what I was offered before. So basically this will hinder any future attempts for me to negotiate a better plan with them. :evil: What should I do now?

[samsonite]

does anyone know if rogers is going to be adding the sony ericcson s500i, k850i, w850i to their lineup of phones when they're released?
also, are the phones on the rogers website the only phones they offer?
thanks
anyone?
also, i called and the lady i talked to told me that i have a credit limit and i won't be able to get any deals on a phone. then she wished me a good day.:confused:
what should i do? call back?

[PCDawg]

This time I spoke to "Danielle", who was helpful and polite. However she pointed out that I was offered several plans (by them) before and asked if i was aware of that (due to the many times I called before). She didnt offer me anything new, just repeated what I was offered before. So basically this will hinder any future attempts for me to negotiate a better plan with them. :evil: What should I do now?

Well..just tell them that your not happy. Just let them know what u really want and they should be able to try to accomodate you.

I was able to get what most of you guys got here as I just called today.

250 mins.
UL incoming
UL weeknite/weekends (start 6pm)
Rogers2Rogers free
Free VM, CID
100 CDN LD
$25 + SAF + taxes

For some reason my wife got all that plus the Mobile Visions plan and SAF for $25 plus taxes!! But they couldnt touch that for me. Perhaps thats becuase she has 2 other phone lines, internet and tv cable under her name.

[aznprince23]

i just called tonight and received:

275 minutes
unlimited eve/weekends at 6pm
100 CDN long distance
R2R
$20 communicate plan
----
$30 + SAF + 911 + Taxes

HTC S621 for $124.99 - $50 Mail in Rebate = $74.99


note: been with rogers wireless since 2002, 12 months remaining in current contract, signed for new 3 year contract

[doobievibes]

Scored a great deal with retentions (on the first try) this morning and thought I'd share it with you guys.

I called them and got this lady and told her I wanted to cancel cuz Telus was offering a (somewhat) appealing Student Plan. I told her what was offered and she then put me on hold for a bit. She got back to me and offered the following:
-250 weekday mins
-Unlimited Evenings/Weekends from 6pm
-Unlimited Local Incoming
-100 Canadian LD
PLUS The $20 Communicate Value pack which includes:
-Call Display
-Voicemail
-Who Called
-Name Display
-2500 Sent TXT Msgs
-1000 Sent Video/Picture Msgs
-$5 Mobile Internet Plan
All for $25 + SAF + 911 + Taxes ~ $36 per month

*Not sure if it also included unlimited R2R. But I couldn't care less cuz I'd figure those minutes would overlap with the incoming or eve/wkds.

Agreed to a 3 yr term so I can get the SE K790 for free.

I'm curious as to how this looks on your bill at the end? How much and what is included in the base plan? What features were added, then credited? How were they credited? For example, for the Comm. Pkg., did you get a $20 monthly credit straight up, or was it some special Comm.Pkg. credit worth $20? Also, was it the same case with the unlimited inc - was it an add on and then credit, or was it part of your base plan, but was credited to bring it down to $25?

I'd like to know because, I'm trying for about the same thing, but when I call, the rep seems to try to give me a deal, but always comes back to me with "the system won't allow me to give you any more credits". If I knew of other special credits - like one to just credit the whold Comm.Pkg, possibly - then maybe I can suggest it to him/her.

Since I'm on the topic of "credits" on Rogers Bills, I'd like to compile a list of different types of credits that can appear. Here are the ones I've had experience with:

$15 Monthly Plan Credit
$5 Monthly Plan Credit
$5 Monthly Fee Credit (This one had an expiry date on it ie. "until 06/08/2009")
Caller ID credit (matches the cost of Caller ID)
Public Relations Credit (one-time credit, I think this can be any amount)

Is there any other ones people have got on their bills?

[joongpark]

IT would be nice if posters would post following with their plan

- How many years with Rogers.
- How many months were left in contact when you HUP
- Homw many years you signed contact for

because those determine what plan you get and what price you pay for the phone.

I have been with Rogers for 6 Yrs. and I had 2 years left in my contact.
I renewed for 3 years (so I only extended for 1 year)

I got HTC S621 for $150 and my plan is

$25 + SAF + 911 + Taxes

250 Anytime
Early eve/wekend
Unlimited incoming
CID/VM/125 TXT (Communication Package)
Call For / Call Transfer (They chage for this now since number portability)
100 LD

Thanks.

[bubble.tea]

Scored a great deal with retentions (on the first try) this morning and thought I'd share it with you guys.

I called them and got this lady and told her I wanted to cancel cuz Telus was offering a (somewhat) appealing Student Plan. I told her what was offered and she then put me on hold for a bit. She got back to me and offered the following:
-250 weekday mins
-Unlimited Evenings/Weekends from 6pm
-Unlimited Local Incoming
-100 Canadian LD
PLUS The $20 Communicate Value pack which includes:
-Call Display
-Voicemail
-Who Called
-Name Display
-2500 Sent TXT Msgs
-1000 Sent Video/Picture Msgs
-$5 Mobile Internet Plan
All for $25 + SAF + 911 + Taxes ~ $36 per month

*Not sure if it also included unlimited R2R. But I couldn't care less cuz I'd figure those minutes would overlap with the incoming or eve/wkds.

Agreed to a 3 yr term so I can get the SE K790 for free.
I have a hard time believe this....in fact...I don't believe it....unless of course you were BLOWING through MAD overages for MANY months now, and/or you actually deserve THIS CALIBRE of a discount...

If you want to prove me wrong (which I'd welcome), pm your number. This is just spelling fantasy-island...either that or they actually are getting dumber and dumber reps these days.

[krheault]

I have a hard time believe this....in fact...I don't believe it....unless of course you were BLOWING through MAD overages for MANY months now, and/or you actually deserve THIS CALIBRE of a discount...

If you want to prove me wrong (which I'd welcome), pm your number. This is just spelling fantasy-island...either that or they actually are getting dumber and dumber reps these days.

I had previously been quoted $60 - $50 rebate ($10) for the SEK790 on a 3-year renewal. And that was from a regular customer service rep last week, not customer retention agent. That in mind, free isn't completely unbelievable.

When I got my retention plan tonight, the rep said there was no note in my file where last week's agent had locked those prices in (as he swore he was doing in my record), and she said she didn't understand how he could have arrived at those phone prices. She said the absolute lowest she could swing the SE790 was for $104.99. That's why I opted for the w810i, which she could do for $75 - $50 rebate.

The rest of that deal, though? Yeah...totally sweet.

[HCaulfield]

can someone fully elaborate and explain what exactly that feature entails??

let's just say for example, i have 100 daytime minutes and I have the rogers 2 rogers feature on my account – does that mean if my make a call during daytime hours to another rogers cellphone, I won’t be charged any of my 100 daytime minutes?? And vice versa? If I receive a call from another rogers cellphone, it will not eat into my daytime minutes? does the other party have to have the feature as well?

thanks for advising.

[bubble.tea]

can someone fully elaborate and explain what exactly that feature entails??

let's just say for example, i have 100 daytime minutes and I have the rogers 2 rogers feature on my account – does that mean if my make a call during daytime hours to another rogers cellphone, I won’t be charged any of my 100 daytime minutes?? And vice versa? If I receive a call from another rogers cellphone, it will not eat into my daytime minutes? does the other party have to have the feature as well?

thanks for advising.

You have the concept correct. The other party needs to have it also to not eat into their daytime or LD.
FOR YOURSELF, it is irrelevant what the other party has or doesn't have on their rogers cell-billing-wise.

Keep in mind LD is for incoming and outgoing., so if you PLACE an LD call or ANSWER a call when YOU are LD from your HOME Base, it will be an LD MINS+Daytime MINS (unless it is an R2R call)..call.

[AirForceElite]

let's just say for example, i have 100 daytime minutes and I have the rogers 2 rogers feature on my account – does that mean if my make a call during daytime hours to another rogers cellphone, I won’t be charged any of my 100 daytime minutes?? And vice versa? If I receive a call from another rogers cellphone, it will not eat into my daytime minutes? does the other party have to have the feature as well?



1) you have 100 daytime minutes and have r2r
you make a call to rogers wireless customer.
you can talk to them 24/7 and ur 100 minutes won't be touched

2) you have 100 daytime minutes and have r2r
somebody who has r2r calls you during daytime.
they pay nothing
you use 100 daytime minutes (unless you have unlimited incoming)

3) you have 100 daytime minutes and have r2r but you are out of your local calling area
you make a call to someone who is still back in your town
you pay for long distance charge of $0.30 per minute...BUT you don't use your 100 daytime minutes because you are calling R2R....just not local.
if u have any more questions just ask.

[bemui]

2) you have 100 daytime minutes and have r2r
somebody who has r2r calls you during daytime.
they pay nothing
you use 100 daytime minutes (unless you have unlimited incoming)



R2R is incoming and outgoing - you will not be charged any minutes if somebody on Rogers wireless calls you

[HCaulfield]

R2R is incoming and outgoing - you will not be charged any minutes if somebody on Rogers wireless calls you

that is my understanding of it as well, can anyone else confirm?

[00project]

just got off the phone

rogers tenure: aprox 9 years
months left in contract: 16
current phone: razr v3
current plan: $20
250 min
E/W @6
R2R, CID

new phone: SE w810i ($50)
new plan: $20
250 min
E/W @6
R2R, CID, VM, 125txt

asked about LD plans but associate did not offer 100LD minutes, may call again to get it but didnt bother negotiating since i dont really use LD. couldda done better but imo marginal gains not worth the exponential effort :D

this was my 2nd attempt. i simply explained that i wanted to cancel to switch to the telus $17 plan.
in my first attempt (failure) i explained my friend got a better rogers plan and i wanted the same thing

[ephdub]

I'm curious as to how this looks on your bill at the end? How much and what is included in the base plan? What features were added, then credited? How were they credited? For example, for the Comm. Pkg., did you get a $20 monthly credit straight up, or was it some special Comm.Pkg. credit worth $20? Also, was it the same case with the unlimited inc - was it an add on and then credit, or was it part of your base plan, but was credited to bring it down to $25?

I'd like to know because, I'm trying for about the same thing, but when I call, the rep seems to try to give me a deal, but always comes back to me with "the system won't allow me to give you any more credits". If I knew of other special credits - like one to just credit the whold Comm.Pkg, possibly - then maybe I can suggest it to him/her.

Since I'm on the topic of "credits" on Rogers Bills, I'd like to compile a list of different types of credits that can appear. Here are the ones I've had experience with:

$15 Monthly Plan Credit
$5 Monthly Plan Credit
$5 Monthly Fee Credit (This one had an expiry date on it ie. "until 06/08/2009")
Caller ID credit (matches the cost of Caller ID)
Public Relations Credit (one-time credit, I think this can be any amount)

Is there any other ones people have got on their bills?

Here's the name of the credits on my bill..
Monthly Plan Credit
Enhanced Services Credit
Digital Call Display Credit
Rogers to Rogers 3yr Bonus

[doobievibes]

Here's the name of the credits on my bill..
Monthly Plan Credit
Enhanced Services Credit
Digital Call Display Credit
Rogers to Rogers 3yr Bonus
What's the "Enhanced Serivces Credit" for? Is it just a dollar value credit or is it associated with a feature? I assume the "Rogers to Rogers 3yr Bonus" credit matches the amount they charge for the feature, btw, how much is it?

I like to get a good understanding of what types of credits are available for the CSRs to apply. That is my main approach in trying to get a better plan. I like to "suggest" credits that can be applied to my account.

[AirForceElite]

I have a hard time believe this....in fact...I don't believe it....unless of course you were BLOWING through MAD overages for MANY months now, and/or you actually deserve THIS CALIBRE of a discount...

If you want to prove me wrong (which I'd welcome), pm your number. This is just spelling fantasy-island...either that or they actually are getting dumber and dumber reps these days.


a simple picture of the bill minus account number/personal info would be nice.

i am not saying its BS...it just sounds wayyyyy too good to be true.

[gwmchung]

Not the best but this is probably my 10th attempt and I'm getting sick and tired of calling in...

- $20 + SAF + 911 + tax
- 3 year term
- 250 weekday minutes
- evenings start at 6pm
- $10 communication package for free (call display, voicemail, 125 text messages)
- 100 minutes Cdn long distance
- Rogers to Rogers

- Sony 810i for $50, no admin fee

She wouldn't budge on the unlimited incoming, which would've been very nice for me.

Oh, and I've been with Rogers for 6 or 7 years. Currently off contract.

For those who aren't getting what they want, just keep calling. I've read in another post that calling in the evening may help, and I find that quite true.

[Acadian]

I just received my 4GB SanDisk Pro Duo (Rogers promo thingy). I doubt i'll be using it. How much should i ask for it? And where should i sell it?

Cheers!

[AirForceElite]

I just received my 4GB SanDisk Pro Duo (Rogers promo thingy). I doubt i'll be using it. How much should i ask for it? And where should i sell it?

Cheers!

i sold my sticks (i got 2) for $70.
their street value is $65-75

[bubble.tea]

i sold my sticks (i got 2) for $70.
their street value is $65-75

:lol: who made you the official authority on affixing street value to these sticks? Are you trying to crash the market single-handedly? :D

[ephdub]

What's the "Enhanced Serivces Credit" for? Is it just a dollar value credit or is it associated with a feature? I assume the "Rogers to Rogers 3yr Bonus" credit matches the amount they charge for the feature, btw, how much is it?

I like to get a good understanding of what types of credits are available for the CSRs to apply. That is my main approach in trying to get a better plan. I like to "suggest" credits that can be applied to my account.

The "Enhanced Services Credit" is $8. It's in place to counteract my charge for enhanced voice mail. Although, I don't know if it's "associated" with that feature. Meaning, I might be able to remove enhanced voicemail and keep a cool $8 towards my bill total. Who knows though. There's no expiry date.

The Rogers to Rogers 3yr bonus is of course, to counteract the R2R option. R2R costs me $5. Thus the Rogers to Rogers 3yr bonus is a credit for $5. Although I have been double charged for R2R before, and the Rogers to Rogers 3yr bonus credit adjusted to reflect the double charge.

[bubble.tea]

...i am not saying its BS...it just sounds wayyyyy too good to be true.

oh yes you are.

[bubble.tea]

..How long does it take to ship a phone ...

I'm in a small HICK town, and it's 2 days.

[chapel]

150 minutes
unlimited after 6pm and weekends
unlimited incoming
call waiting
call display
voicemail
125 outgoing text

here's the kicker...

my fav 5 (or whatever it's called)

and....no contract. i already have a new cell phone.
could've got the R2R and extra minutes and new phone if i signed on contract but they're useless to me with all the other features.

total tax in, $57

basically unlimited cell plan (when combined with yak call back etc)

rogers customer for 7-8 yrs and have cable, internet and home phone with them

[triplethreat]

Rogers customer for ~7 years
Months left in contract: 5 months
Current Plan: 200 daytime,unlimited eve/wkds @ 6pm,call display = $25 + 6.95 + taxes = ~37

New plan: $25
250 daytime
unlimited eve/wkds @ 6pm
call display
voice mail
125 sent text
100 LD Canada
SE W810 (no activation fee)

Not too bad considering I didn't get anything with my previous plan. I didn't get the R2R or unlimited incoming like everyone else did. How did I do? Thanks for all your help! =)

[crimsondr]

i was offered:

$37/month + SAF + 911 + taxes
150 minutes
evenings and weekends@6
unlimited incoming
unlimited networking
CD/VM/125 text

[AirForceElite]

i was offered:

$37/month + SAF + 911 + taxes
150 minutes
evenings and weekends@6
unlimited incoming
unlimited networking
CD/VM/125 text


cold cold cold
most people got that...only for $25 and 250 min instead of 150.
thats a bad plan if u make calls during daytime

150 minutes is very low...unless all u do is answer the calls

[crimsondr]

cold cold cold
most people got that...only for $25 and 250 min instead of 150.
thats a bad plan if u make calls during daytime

150 minutes is very low...unless all u do is answer the calls
yes i know... i didn't take it...
i actually got
$20 + SAF + 911 + taxes
275 minutes
evenings and weekends at 8pm
unlimited R2R
CD/VM/125 text

it's not hot either but it has what i need and is affordable...

[ecgz88]

Not the best but this is probably my 10th attempt and I'm getting sick and tired of calling in...

- $20 + SAF + 911 + tax
- 3 year term
- 250 weekday minutes
- evenings start at 6pm
- $10 communication package for free (call display, voicemail, 125 text messages)
- 100 minutes Cdn long distance
- Rogers to Rogers

- Sony 810i for $50, no admin fee

She wouldn't budge on the unlimited incoming, which would've been very nice for me.

Oh, and I've been with Rogers for 6 or 7 years. Currently off contract.

For those who aren't getting what they want, just keep calling. I've read in another post that calling in the evening may help, and I find that quite true.

that's awesome Plan. I just been with Rogers for 2 years, will off contract next month, wait and see what kind of new phone Rogers will get:cheesygri

[Aj23]

i looked through a few pages in the thread but it is too much to go through every singe one....

has anyone gootten a plan like this...

200 mins anytime
incoming free L&R
even and weeknd from 6
Caller ID
Voicemail
and the regular B.s lik call waiting, confrencing,forwarding

or

200 anytimes minutes
unlimited early eveining and weekends at 6.00pm
100 free text/picture/video messaging
100 Free long distnace minutes.
Free Telus to Telus
Spark10(VM3, CID, 100 text/pic/video, unlimited web, email etc)
3 months unlimited text/picture... promo.
unlimited incoming calls

IF you have gotten this please tell me the price you paid and the location you got it at... these are plans other people got at telus for the first and the other is the supertalk 15 plan i believe... any ways the price was low on these and they have all the features i want but i want to go with rogers

[Bincent]

If you had to make a choice, is it better to get:
- rogers to rogers
- unlimited incoming

Is the Unlimited incoming just for the first minute or for the entire call that you receive?
Have many people gotten both?

And for the the 100 LD, is that for Canada only or does it include US? I'm assuming that if you are in a different city and you are calling back to your home town, then the 100LD covers those minutes. Are there roaming charges that would apply?

[LazyBoi]

Mine:

$25 per month
200 min
Caller ID and Voicemail ( I REALLY NEED THESE!! :D)
Rogers to Rogers/Fido
6pm weeknights free
weekends free

[Aznsilvrboy]

If you had to make a choice, is it better to get:
- rogers to rogers
- unlimited incoming

Is the Unlimited incoming just for the first minute or for the entire call that you receive?
Have many people gotten both?

And for the the 100 LD, is that for Canada only or does it include US? I'm assuming that if you are in a different city and you are calling back to your home town, then the 100LD covers those minutes. Are there roaming charges that would apply?

I'd take unlimited incoming. The 100 LD is for Canadian LD only. Not sure about roaming charges.

[kcorscadden]

I have both R2R and Unlimited Incoming

Some will say it is impossible to get, but it is indeed possible.

It all depends on the rep you get and the strategy that you use. I was out of contract and I saw a plan on here that I wanted and I called retentions and said that this is what Telus offered me and if you don't match it I am canceling and leaving for Telus. The rep did what I asked and I now have a great plan.

100 LD is Canada only...

[AirForceElite]

If you had to make a choice, is it better to get:
- rogers to rogers
- unlimited incoming


That's kind of a silly question. Are most of your daytime minutes generated by you calling to your friends who have Rogers....or do you never call and just receive.

Is the Unlimited incoming just for the first minute or for the entire call that you receive?
No 1st minute. It's always unlimited incoming unless you make the call yourself. No exceptions.


Have many people gotten both?

Exactly 34,194 people.

That was a joke. Your question is silly. Is it hard to get both together in $25 plan Yes it is...very. Did people do it? Yes some say they have R2R and unltmd inc in $25 plan.


And for the the 100 LD, is that for Canada only or does it include US?


Canada only. US = International Roaming with different rates.


I'm assuming that if you are in a different city and you are calling back to your home town, then the 100LD covers those minutes. Are there roaming charges that would apply?

100LD/1000LD minutes are incoming and outgoing.
It means that if you live in Toronto, and go to Vancouver, and somebody calls you while you are in Vancouver, you will use up your LD bucket minutes (+daytime minutes of course)...instead of paying $0.30 per minute for LD (and +daytime minutes).

Additionally, if you live in Toronto and go to Vancouver and make a call within Vancouver you will not be charged LD minutes because the call is local to you. If you need more help understanding LD and how it works, ask here.

[bubble.tea]

.....
Exactly 34,194 people.
..........
Additionally, if you live in Toronto and go to Vancouver and make a call within Vancouver you will not be charged LD minutes because the call is local to you. If you need more help understanding LD and how it works, ask here........

ROFLMABBQ hehe...sorry I couldn't resist...that was QUITE entertaining :).

Claim: 5 years down the road we will STILL be explaining what cellular LD is and how it works :!: :!: :cheesygri

[samsonite]

This is off topic but can someone please tell me which provider is offering the sony ericsson w610i?
thanks

[AirForceElite]

This is off topic but can someone please tell me which provider is offering the sony ericsson w610i?
thanks

No provider offers it currently.
If it will be offered, then obviously by Rogers.

[rockthecasbah]

So another quick question.

When submitting the form for the memory card promo, do you have to actually have to first go to your Rogers wireless account online and go to the "switch your phone" page. Then enter your details:


Enter new SIM and IMEI:
Please ensure you use your existing SIM card with your new phone.
SIM
IMEI

Or just enter the IMEI, phone number and you're good to go? I Just did that and I ended up with a message that the info I entered was not in the database and not to try again as they will try to match it up or something. :| (BTW the promo was extended for you folks wondering).

I haven't actually tried out the phone yet since I'm trying to decide whether to keep this phone or sell it since I just recently bought a new one.

BTW thanks bubble.tea for answering my previous question!

[samsonite]

Thanks AirforceElite
The reason i asked is because my contract with rogers expires this september 10th, 3 years since the day i signed it. I was thinking of calling retentions sometime this week but i have decided to wait until late August. Rogers might release some new phones because other than the w810i, nothing else they offer interests me. And far too many of my relatives have that phone.
Thanks again for your help!

[preshans]

do you guys know if it's possible to get a ret plan if i were to switch from Roggers to Fido while on a contract. I've heard that it IS possible. My other question is that Fido offeres nationwide network calling. WHY THE FUDGE DOESN"T ROGERS OFFER IT NATIONWIDE??????????????????????????????????????

[bubble.tea]

do you guys know if it's possible to get a ret plan if i were to switch from Roggers to Fido while on a contract. I've heard that it IS possible. My other question is that Fido offeres nationwide network calling. WHY THE FUDGE DOESN"T ROGERS OFFER IT NATIONWIDE??????????????????????????????????????

Yes, you can. Interbrand porting is fully supported with Rogers & Fido., with conditions...actually I think it is only ONE condition. 3yr contract I believe.

Nationwide calling....well...Say you own two wireless companies. Yuu've invested Millions and Millions in both. Would it make any sense to let them BOTH have the SAME services RIGHT DOWN THE MIDDLE??? This would clearly grey the line between why one would be chosen over the other one, inevitably leading to the LOSS of the smaller more puny company's revenue and loyal clientele.

For this reason, they HAVE to maintain some advantages one way or the other...it is purely out of preservation my friend. ;)

The Future Is Friendly....no wait that's Telus http://img.photobucket.com/albums/v283/petawawa/smilies/new_tomato.gif http://img.photobucket.com/albums/v283/petawawa/smilies/tapedshut.gif

[Octavius]

So another quick question.
(BTW the promo was extended for you folks wondering).


AWESOME! :)

Thanks for the heads up, my phone will be coming in the mail very soon and my retention plan with Rogers (new wireless customer with Rogers, lucked out and got a really good plan and a really good rep) and I now no longer need to worry about whether I'll just be making the promo under the wire or not =)

[astric]

reading all these posts. i was wondering, for all the ppl who got retention plans from rogers, did you call the retention number directly, or did you call *611 and say you wanted to cancel your phone? From a long post back, i've read that there is a difference?

[AirForceElite]

reading all these posts. i was wondering, for all the ppl who got retention plans from rogers, did you call the retention number directly, or did you call *611 and say you wanted to cancel your phone? From a long post back, i've read that there is a difference?



There's no difference.
Call them directly to avoid stupid *611 agents give you false information (by mistake).
Not to mention, when being transfered, 30% of the time I always get transfered to wrong department.

[bubble.tea]

There's no difference.
Call them directly to avoid stupid *611 agents give you false information (by mistake).
Not to mention, when being transfered, 30% of the time I always get transfered to wrong department.

and this is a statistic based on how many calls total? c'mon AFE...level with us...you probably call in what...7 times daily..over what 6 months?? :lol:. :cheesygri

[tjuzer]

I never get good plan that I just stop to try.

[Aznsilvrboy]

Would Rogers retentions department offer a retention plan if I were to threaten to switch to Fido??? The reason why I ask this is obvious...I saw a Fido commercial on TV and I think it said that they do billing by the second - can someone confirm? I also like that they have the $10 Fido-Fido anywhere in Canada option...

[AirForceElite]

Would Rogers retentions department offer a retention plan if I were to threaten to switch to Fido??? The reason why I ask this is obvious...I saw a Fido commercial on TV and I think it said that they do billing by the second - can someone confirm? I also like that they have the $10 Fido-Fido anywhere in Canada option...

I doubt it.
I don't think they will retain you...
In the end, you pay the same money, to the same people...just via different bank account.

[neware]

I wonder what's the best rate I can get if I only need unlimited incoming and caller id. Anyone tried?

[AirForceElite]

I wonder what's the best rate I can get if I only need unlimited incoming and caller id. Anyone tried?

No way less than $20. $20 is lowest i have seen anyone go.
I have seen lower, but without Incoming.

[neware]

No way less than $20. $20 is lowest i have seen anyone go.
I have seen lower, but without Incoming.

Thanks AirForceElite. Do you think anything I can do with SAF and 911? $20 seems to be $32 all together.

[AirForceElite]

Thanks AirForceElite. Do you think anything I can do with SAF and 911? $20 seems to be $32 all together.

Like I said previously, nobody here is capable of answering the usual "do you guys think I can get X?"

I have seen people with 2 and a half years remaining into contract get better deals and plans and phones than someone who has 3 lines and is out of contract and never did HUP. All luck.

[Inferno69]

Okay, I have a few questions for you cell phone gurus..

I'm planning on purchasing my first cell phone, I haven't seen the need for one but I guess I'll finally give in, as everybody around me has one.

Currently, everything our household has is with Bell, Internet, phone and satellite.. so I'd obviously be leading towards getting service through bell.

Now heres the thing, I want to buy the Sony Ericsson s500i (http://www.sonyericsson.com/spg.jsp?cc=us&lc=en&ver=4000&template=pip1&pid=10854&zone=pp) off of eBay, because to my knowledge it isn't offered by any of the serivce providers in Canada and it's probably cheaper on eBay. What should I look for to make sure it will be compatible in Canada? Specifically, since its a GSM phone, will it work with bell and rogers even if I have pay as you go?

I'm just confused about this entire cell phone deal and I want somebody to clarify, also, are there any stories of people scoring good deals with bell as people have with rogers? a big reason I was to go with bell is because they have a plan where i can call bell home lines for free, but frankly i'd rather go with pay as you go, although I'm not sure how texting would work with pay as you go.

Sorry for all these ******** questions I just need to clarify a lot before i go and buy this phone.

Thanks

[AirForceElite]

Now heres the thing, I want to buy the Sony Ericsson s500i (http://www.sonyericsson.com/spg.jsp?cc=us&lc=en&ver=4000&template=pip1&pid=10854&zone=pp) off of eBay, because to my knowledge it isn't offered by any of the serivce providers in Canada and it's probably cheaper on eBay. What should I look for to make sure it will be compatible in Canada? Specifically, since its a GSM phone, will it work with bell and rogers even if I have pay as you go?

First things first...
- When choosing a phone, it doesn't matter if its Pay as You Go or not. It doesnt matter. It will work in either..pay as you go or plans

- s500 will not work with Bell. Why? Because Bell is not a GSM provider. If you want s500 (or pretty much any other GSM phone) you need to go with Fido or Rogers. They are the only 2 GSM providers.

- If you go with Bell/Telus (non-GSM providers) you will have to buy phone from them at their prices. Bad Bad Bad!

- It doesn't matter that you have Sattelite/Internet/Home phone with Bell because if you choose to go Pay As you Go, you will not receive special discounts. Special discounts do not relate to Pay as you go. Pay as you go is exactly what it is...you pay as you talk. Straight forward


I'm just confused about this entire cell phone deal and I want somebody to clarify, also, are there any stories of people scoring good deals with bell as people have with rogers?

Every company has retention department that gives you discounts. But if you go with Pay as you go, you dont have to bother with them because you wont get any dicounts


A big reason I was to go with bell is because they have a plan where i can call bell home lines for free, but frankly i'd rather go with pay as you go, although I'm not sure how texting would work with pay as you go.

Calling Bell home lines only works on plans...not prepaid (a.k.a. pay as you go).

Texting with prepaid works the same way as not prepaid

[atforum]

I have been using rogers prepaid for close to 2 years. Does the retention dept offer any deals in case I change to post paid??

[AirForceElite]

I have been using rogers prepaid for close to 2 years. Does the retention dept offer any deals in case I change to post paid??

Retentions department offered a sick deal to someone who had 2 years and 9 months of contract remaining and no royalty/tenure whatsoever and he got insane deal.

Does it mean you will get too? Maybe yes..maybe no. All it takes is a call to their number because like I said, nobody in this forum can answer the 100 year old question of Do you guys think I can get X deal at Y price with Z phone for free?
It's all luck.

[atforum]

Retentions department offered a sick deal to someone who had 2 years and 9 months of contract remaining and no royalty/tenure whatsoever and he got insane deal.

Does it mean you will get too? Maybe yes..maybe no. All it takes is a call to their number because like I said, nobody in this forum can answer the 100 year old question of Do you guys think I can get X deal at Y price with Z phone for free?
It's all luck.

Ya I saw that you had mentioned it like in almost every 2 or 3 pages. I just wanted to make sure that the prepaid subscribers are also eligible for some retention offers. I will try and report back :)

[nfnx]

ill post my plan out there one more time because its possible to get this.

i ported over 2 lines at the same time and got this plan for ONE of them

250 min
weekends evenings 6 pm
100 CA long distance
voicemail for one year (traded it for textmessaging)q
call display
incoming calls
r2r

for 25 - 15% bundling = 21.70.



and correct me if im wrong but long distance works like this from my understanding.

the CA long distance gets subtracted from your actual usage.

if your from toronto and visit vancouver...

anyone calls you its long distance.
if you call someone in vancouver its not.
but if you call toronto it is.

whatever these long distance accumulations are, the amount your getting, (in my case 100) gets subtracted.













go for the 100 free ones, its easy to get and comes in handy.

[nfnx]

I have been using rogers prepaid for close to 2 years. Does the retention dept offer any deals in case I change to post paid??

i dont have experience with this but i dont think so. prepaid makes rogers like nothing

[AirForceElite]

Ya I saw that you had mentioned it like in almost every 2 or 3 pages. I just wanted to make sure that the prepaid subscribers are also eligible for some retention offers. I will try and report back :)

No they are not but sometimes you can reach a really kind rep who will actually do something.
You just have to give em a call and say how much you love rogers and GSM and all the latest phones and you really do not want to move to Bell or Telus and you would really appreciate if they can give you at least little bit discount.
Just put emphasis that you love rogers and pay as you go is starting to lise its value and you want to go on post paid because it will be better deal for you...but Telus/Bell postpaid gives better value than rogers but you would prefer to stay at rogers.

Since you have no account with them, you can call every 5 hours and ask for deals.
They can't "red flag" your account since you are pay as you go...so just keep calling until you get kind/newbie rep

[AirForceElite]

and correct me if im wrong but long distance works like this from my understanding.

the CA long distance gets subtracted from your actual usage.

if your from toronto and visit vancouver...

-anyone calls you its long distance.
-if you call someone in vancouver its not.
-but if you call toronto it is.

whatever these long distance accumulations are, the amount your getting, (in my case 100) gets subtracted.


You got it right.
However when you are using your LD minutes before 6PM, your 250 minutes (or whatever daytime minutes you have) also get subtracted. So if you are in toronto, make a long distance call to vancouver during daytime, and talk for 100 minutes, you will use up your 100LD minutes, and only have 150 daytime minutes remaining.

Everything else you posted is correct.
BTW, nice deal on R2R and incoming for only $20
i tried and tried and tried but just couldnt make them

[rupture]

You got it right.
However when you are using your LD minutes before 6PM, your 250 minutes (or whatever daytime minutes you have) also get subtracted. So if you are in toronto, make a long distance call to vancouver during daytime, and talk for 100 minutes, you will use up your 100LD minutes, and only have 150 daytime minutes remaining.

I believe you are incorrect. It will only subtracts LD minutes. I don't believe LD minutes and daytime minutes are BOTH subtracted. Can someone else enlighten me?

If what you said is true, I'm in trouble come next month's bill LOL

[the watcher]

I believe you are incorrect. It will only subtracts LD minutes. I don't believe LD minutes and daytime minutes are BOTH subtracted. Can someone else enlighten me?

If what you said is true, I'm in trouble come next month's bill LOL

i'm pretty sure they both get substracted as well

[The Destroyer]

I've been reading through this thread and got a couple of answers, but what I want to know is do you have to be finished your contract, not on a contract, or almost done your contract to get these sick retentions deals? I only ask because I'm halfway thru my 3 year contract and obviously am not happy paying $55+ for 250 mins, evenings/weekends at 6pm, $10 communications package, and $10 text messaging package. So is it worth my time to call retentions and work out another deal. My plan is corporate right now so hopefully I still have a chance at this. But with the new w580i coming out soon I'm hoping to maybe sign an extended contract to stay with Rogers and get a good deal on the phone. So let me know as some of the deals you are all getting are just miles ahead of my current plan. Thanks.

[the watcher]

I've been reading through this thread and got a couple of answers, but what I want to know is do you have to be finished your contract, not on a contract, or almost done your contract to get these sick retentions deals? I only ask because I'm halfway thru my 3 year contract and obviously am not happy paying $55+ for 250 mins, evenings/weekends at 6pm, $10 communications package, and $10 text messaging package. So is it worth my time to call retentions and work out another deal. My plan is corporate right now so hopefully I still have a chance at this. But with the new w580i coming out soon I'm hoping to maybe sign an extended contract to stay with Rogers and get a good deal on the phone. So let me know as some of the deals you are all getting are just miles ahead of my current plan. Thanks.

no u don't have to wait t'ill the end of your contract, but it does help your bargaining powers if it is the end or near the end

[rupture]

i'm pretty sure they both get substracted as well

Damn just confirmed with Rogers.... that sucks!

[doobievibes]

I believe you are incorrect. It will only subtracts LD minutes. I don't believe LD minutes and daytime minutes are BOTH subtracted. Can someone else enlighten me?

If what you said is true, I'm in trouble come next month's bill LOL

I will confirm what AFE says. It's like you have a LD plan where the rate is $0.00/min. It's like when you call long distance without a plan, they add $0.30/min (or whatever it is) to whatever your /min rate is on your regular cell plan. In this hypothethical case (250 min day, unl after 6pm), whenever you call LD you will be charged on top of your minutes the long distance (ie 0.30/min). For example, if you make a 30min LD call in the day, you will have used up 30min of your 250, plus you will be charged $9 (30x0.30). Now with the "Canadian LD Anytime Option" you will be charged $0.00/min (up to 1000min) on top of your /min charge, in other words, it's like a special LD rate.

[tjuzer]

I try ask question before but not sure if get right answer.

I have this add to account:
Monthly Plan Credit - To be removed on 18/12/2008
Rogers to Rogers 3YR Bonus - To be removed on 22/01/2010
33.3% Value Pack Add-on Disc.

Rogers to Rogers Calling
Voicemail

If I remove Rogers to Rogers Calling, do I get -5$ credit still?
How about if remove voicemail?

Also what is this:
33.3% Value Pack Add-on Disc.

And anyone know if you hup phone do cancel fee change 200 to 400?

Please explain as I don't understand.

[the watcher]

I try ask question before but not sure if get right answer.

I have this add to account:
Monthly Plan Credit - To be removed on 18/12/2008
Rogers to Rogers 3YR Bonus - To be removed on 22/01/2010
33.3% Value Pack Add-on Disc.

Rogers to Rogers Calling
Voicemail

If I remove Rogers to Rogers Calling, do I get -5$ credit still?
How about if remove voicemail?

Also what is this:
33.3% Value Pack Add-on Disc.

And anyone know if you hup phone do cancel fee change 200 to 400?

Please explain as I don't understand.

no rogers to rogers is a bonus and not a charge and credit so no 5$ credit if u remove it.
voicemail, i am not sure.

33% value pack discount is since u have a value pack u can add some other features for 33% off.
http://www.shoprogers.com/store/wireless/services/voice/33percent.asp?shopperID=FQWLPE283DQN9H1JHKA1BRACSW 6M4HB9

[PhoShizzle]

I believe you are incorrect. It will only subtracts LD minutes. I don't believe LD minutes and daytime minutes are BOTH subtracted. Can someone else enlighten me?

If what you said is true, I'm in trouble come next month's bill LOL


I had asked this at the time I got my contract, and the rep told me that the LD minutes are separate from daytime minutes.

I can't assure this however, as I usually make my LD calls after 6pm, when I get unlimited minutes. I'll have to check next time I make a LD call during the day.

[JoKeRr]

k, this is a dumb question. I've had my cell since last fall, on a 3 yr corp plan (it's an OK corp plan). What do I say when I call the retention dept?? B/c if I say I want to cancel, I know I will be charged a lot for early contract cancellation, right?

[Octavius]

k, this is a dumb question. I've had my cell since last fall, on a 3 yr corp plan (it's an OK corp plan). What do I say when I call the retention dept?? B/c if I say I want to cancel, I know I will be charged a lot for early contract cancellation, right?

You: "I'd like to cancel my cell phone service"
CSR: "Sorry to hear that, any reason why?"
You: "Telus/Bell offered me the exact same plan you guys are giving me for the same price AND X, Y, Z (XYZ being features you want for free in addition to your current contract)
CSR: Well Rogers is awesome because....blah blah blah
You: I'm not so concerned with that, I'm concerned with price and features first and foremost. Truth be told, I'd really prefer to stay with you guys since you've treated me so well over the years and I love your customer service and your calling coverage area...but as I mentioned price and features is what matters to me. Is there any chance you guys can try to match with Telus/Bell offered me to keep me with Rogers?
CSR: I'll see what I can do....*leaves for a minutes*
CSR: *comes back*...I can offer you so and so

If it isn't what you're looking for, tell her you're not sure if it's good enough. If CSR refuses to budge, tell them you'd like to cancel, but ask what you need to do in order to get your number ported to Bell/Telus. They'll say you have to call them to tell them to call rogers. This is your chance to thank the CSR, hang up, and call back again in a couple hours and try the whole thing all over again.

Repeat as needed until you get what you want. This method works and you are at virtually no risk of getting your account canceled during the process.

Good Luck.

[bubble.tea]

You: "I'd like to cancel my cell phone service"
CSR: "Sorry to hear that, any reason why?"
You: "Telus/Bell offered me the exact same plan you guys are giving me for the same price AND X, Y, Z (XYZ being features you want for free in addition to your current contract)
CSR: Well Rogers is awesome because....blah blah blah
You: I'm not so concerned with that, I'm concerned with price and features first and foremost. Truth be told, I'd really prefer to stay with you guys since you've treated me so well over the years and I love your customer service and your calling coverage area...but as I mentioned price and features is what matters to me. Is there any chance you guys can try to match with Telus/Bell offered me to keep me with Rogers?
CSR: I'll see what I can do....*leaves for a minutes*
CSR: *comes back*...I can offer you so and so
......

This sm4cks of a Trainee Manual...you sure you didn't cut and paste it? :lol:.

[Acuratl]

Octavius - Great guide my friend!

[dubplatepressure]

Wow... ok tons of info on regular phone plans, not so much I'm seeing (in the last 100 or so pages) on data plans. Here's my current deal:

300 daytime + 300 bonus, + 50 extra bonus - total 750
Evenings, weekends @ 6pm.
Caller ID
Unlimited local & texting until Oct 19th.
Additional 10% credit until Oct. 19th.
Sevice fees, etc.

I believe I'm paying around the $40 mark, plus service fees, total around $45, could be a little lower, I can't remember the exact total.

I had called for account changes at the end of July and I think the rep. renewed my 3 year plan (which expires end of Dec 07) which is why I got the 3 months unlimited talk + text. However, I didn't authorize a renewal, so when I called back a couple days ago, they changed the term expiry back from 2010 to dec 07, but left the 3 month talk and text on my plan... not sure if this was a screw up, but oh well.


Anyway, now for my question. The rep I spoke to yesterday gave me my data plan options - even checked for a lower price on them. Started at:
$25/mo for half a meg d/l
$50 for 1 mb.

Etc.


Time to tap the RFD knowledge pool. Considering I'm up for renewal end of Dec, a 3 year renewing wireless customer, what are some decent rates for data plans with rogers? $25/mo just seems like too much for too little (half a meg), but maybe I have to adjust my thinking.

:?:

[Octavius]

This sm4cks of a Trainee Manual...you sure you didn't cut and paste it? :lol:.

Nope, didn't cut and paste it...this is the method I used to sign up for my retention plan (and I wasn't a previous wireless customer either ;) )

I of course had to add some additional BS to get them to offer me a retention plan considering I only had HS Internet with them...but it all worked out in the end :)

Octavius - Great guide my friend!

Thanks Acuratl, your comment made me feel all warm and fuzzy inside :D

[doobievibes]

Anyway, now for my question. The rep I spoke to yesterday gave me my data plan options - even checked for a lower price on them. Started at:
$25/mo for half a meg d/l
$50 for 1 mb.

Etc.


Time to tap the RFD knowledge pool. Considering I'm up for renewal end of Dec, a 3 year renewing wireless customer, what are some decent rates for data plans with rogers? $25/mo just seems like too much for too little (half a meg), but maybe I have to adjust my thinking.

:?:

I asked about getting one of those Navigate plans ($5/5mb, $10/10mb), and maybe since I have a TyTN they transfered me to the Data CSR. The cheapest plan they had was $15/1.5mb. I said I would whip through that in 3 webpages! She mentioned something about different compressions etc. Me, being new to wireless data usage, I said I would have no idea how much data I would be using in a month, so I asked if there was a way I can sorta test out how much data I would use. I told her of how I've heard horror stories of people with bills of several hundreds of dollars due data overages. She said they had a promo where you can get 3 months of unlimtied data as long as you subscribe to a data plan. So I had the $15/1.5mb plan added on, and now I'm surfing the web on my TyTN (probably only for 3 months, then I'm cancelling, cause it would be way too expensive).

[dubplatepressure]

I asked about getting one of those Navigate plans ($5/5mb, $10/10mb), and maybe since I have a TyTN they transfered me to the Data CSR. The cheapest plan they had was $15/1.5mb. I said I would whip through that in 3 webpages! She mentioned something about different compressions etc. Me, being new to wireless data usage, I said I would have no idea how much data I would be using in a month, so I asked if there was a way I can sorta test out how much data I would use. I told her of how I've heard horror stories of people with bills of several hundreds of dollars due data overages. She said they had a promo where you can get 3 months of unlimtied data as long as you subscribe to a data plan. So I had the $15/1.5mb plan added on, and now I'm surfing the web on my TyTN (probably only for 3 months, then I'm cancelling, cause it would be way too expensive).

Are you locked into a commitment though on the data plan? Like minimum 6 months or something? For unlimited usage that may be worth it...sort of test drive it.
$15 for 1.5 mb, much better than $25 for .5 mb. :idea:

[astric]

There's no difference.
Call them directly to avoid stupid *611 agents give you false information (by mistake).
Not to mention, when being transfered, 30% of the time I always get transfered to wrong department.


speaking from someone who seems to be here 247. :lol: thanks
but yeah i definitely agree with you about their horrible transfers. i was on the phone for an extra 15 minutes trying to get to the right department to find the status of my memory rebate that i just opened up recently. Instead of just getting a yes or no, i had to explain my story 3 times before getting any sort of answer.

[doobievibes]

Are you locked into a commitment though on the data plan? Like minimum 6 months or something? For unlimited usage that may be worth it...sort of test drive it.
$15 for 1.5 mb, much better than $25 for .5 mb. :idea:
I don't think I'm locked in, she never mentioned in. Yeah, it may be worth it (unlimited data/$15) for three months.

In my area we still only have EDGE (pretty slow). True test of how much data I will use is when we get HSPDA. I'm hoping by then there may be another promo.

[dubplatepressure]

I don't think I'm locked in, she never mentioned in. Yeah, it may be worth it (unlimited data/$15) for three months.

In my area we still only have EDGE (pretty slow). True test of how much data I will use is when we get HSPDA. I'm hoping by then there may be another promo.

You may want to call back and double check. The rep signed me up for a full3 year new contract without me even knowing or anything.

I think I'm going to try that little promo though, thanks for the info.

[InFlames]

lets say i call someone and hang up after 3 rings, do i still get dinged for a minute of my daytime? or do they start the counter when the person on the other end picks up or i get answering machine?

[Oilers]

just have a question

im taking over somebody else's rogers monthly plan,
it only has 7 month left with contract.

my question is can i get a retention plan if i sign
a 2-3yrs contract with rogers after i take over the
plan??

or do i need to wait a couple of months to stay
at least 3 month with roger, then call them

thanks in advance

[preshans]

Hey ..i have a question to the relation repz.... Let's say I have a 10 dollar credit towards a 25 dollar plan , and i'm receiving free voicemail n caller id. Do u think that the finance dept would remove that 10 dollar credit?

[kcorscadden]

lets say i call someone and hang up after 3 rings, do i still get dinged for a minute of my daytime? or do they start the counter when the person on the other end picks up or i get answering machine?

As long as nobody answers or the voicemail picks up, then you won't get charged.

[kcorscadden]

just have a question

im taking over somebody else's rogers monthly plan,
it only has 7 month left with contract.

my question is can i get a retention plan if i sign
a 2-3yrs contract with rogers after i take over the
plan??

or do i need to wait a couple of months to stay
at least 3 month with roger, then call them

thanks in advance

Only one way to find out, call retentions. You are asking a question that can't really be answered by us.

[AirForceElite]

lets say i call someone and hang up after 3 rings, do i still get dinged for a minute of my daytime? or do they start the counter when the person on the other end picks up or i get answering machine?

The call timer starts from the moment you press SEND. However if nobody picks up, you aren't charged anything.
Voicemail is considered as daytime minutes...so if you wait until the voicemail kicks in (dont even have to hear the 1st word), and hear that click, you will be charged 1 minute.

[Beagle]

Wow... ok tons of info on regular phone plans, not so much I'm seeing (in the last 100 or so pages) on data plans. Here's my current deal:

300 daytime + 300 bonus, + 50 extra bonus - total 750
Evenings, weekends @ 6pm.
Caller ID
Unlimited local & texting until Oct 19th.
Additional 10% credit until Oct. 19th.
Sevice fees, etc.

I believe I'm paying around the $40 mark, plus service fees, total around $45, could be a little lower, I can't remember the exact total.

I had called for account changes at the end of July and I think the rep. renewed my 3 year plan (which expires end of Dec 07) which is why I got the 3 months unlimited talk + text. However, I didn't authorize a renewal, so when I called back a couple days ago, they changed the term expiry back from 2010 to dec 07, but left the 3 month talk and text on my plan... not sure if this was a screw up, but oh well.


Anyway, now for my question. The rep I spoke to yesterday gave me my data plan options - even checked for a lower price on them. Started at:
$25/mo for half a meg d/l
$50 for 1 mb.

Etc.


Time to tap the RFD knowledge pool. Considering I'm up for renewal end of Dec, a 3 year renewing wireless customer, what are some decent rates for data plans with rogers? $25/mo just seems like too much for too little (half a meg), but maybe I have to adjust my thinking.

:?:

http://www.shoprogers.com/business/wireless/plans_services/business_plans.asp?plan=blackberrydata&cat=2&typ=2

The B-berry plan for data only has this on their public website. Ask the next rep to look for the 1MB for $25/m... should be on the system, link is above.

[Yragorn]

Can someone plz repost the current best Cell plan under 20$/month that could be accepted in Telus plz? I couldnt retrieve what i wrote previously within these 670 pages....:cry:

[harvard_jd]

Well it took a while but I managed to get this great plan...

-250 daytime minutes @ $25.00
-unlimited evenings @ 6PM + unlimited weekends
-unlimited rogers to rogers
-Caller ID + Voicemail
-125 text msgs @ $1.00

= $25.00 plan + $1.00 text + 6.95 SAF + 0.50 911 = 33.45 + tax = $38.13

+ unlimited airtime for three months because I signed-up for 3 yr contract
+ KRZR for $129+tax

Rogers customer for ONLY 2 months. Account was transferred from someone elses name.

[Yragorn]

Well it took a while but I managed to get this great plan...

-250 daytime minutes @ $25.00
-unlimited evenings @ 6PM + unlimited weekends
-unlimited rogers to rogers
-Caller ID + Voicemail
-125 text msgs @ $1.00

= $25.00 plan + $1.00 text + 6.95 SAF + 0.50 911 = 33.45 + tax = $38.13

+ unlimited airtime for three months because I signed-up for 3 yr contract
+ KRZR for $129+tax

Rogers customer for ONLY 2 months. Account was transferred from someone elses name.

Meh thats kinda expensive compared to the telus offer

[Yragorn]

Well it took a while but I managed to get this great plan...

-250 daytime minutes @ $25.00
-unlimited evenings @ 6PM + unlimited weekends
-unlimited rogers to rogers
-Caller ID + Voicemail
-125 text msgs @ $1.00

= $25.00 plan + $1.00 text + 6.95 SAF + 0.50 911 = 33.45 + tax = $38.13

+ unlimited airtime for three months because I signed-up for 3 yr contract
+ KRZR for $129+tax

Rogers customer for ONLY 2 months. Account was transferred from someone elses name.

Meh thats kinda expensive compared to the telus offer
Telus offer :
250 minutes
E&W 6:00pm
100 Long Distance minutes
Spark 7 plus 10 voicemails (I had spark 10, but wanted the 10 voicemails)
$250 off any phone rather than the standard $200
ALL fees waived completely

$17.30 + the crap.

[BB88]

Meh thats kinda expensive compared to the telus offer
Telus offer :
250 minutes
E&W 6:00pm
100 Long Distance minutes
Spark 7 plus 10 voicemails (I had spark 10, but wanted the 10 voicemails)
$250 off any phone rather than the standard $200
ALL fees waived completely

$17.30 + the crap.

how did u get this offer?

[kcorscadden]

Meh thats kinda expensive compared to the telus offer

No it isn't a great plan, but it is a good plan for a newbie. For a guy who has been a customer for only 2 months what did you expect?

[tjuzer]

Anyone know way to know amount of $ credit? I look in online bill no number.

Anyone recieve july statement yet?

[harvard_jd]

Well it took a while but I managed to get this great plan...

-250 daytime minutes @ $25.00
-unlimited evenings @ 6PM + unlimited weekends
-unlimited rogers to rogers
-Caller ID + Voicemail
-125 text msgs @ $1.00
-100 Canadian LD mins

WANT:
+Unlimited Network Calling
+Increasing daytime mins to 350


= $25.00 plan + $1.00 text + 6.95 SAF + 0.50 911 = 33.45 + tax = $38.13

+ unlimited airtime for three months because I signed-up for 3 yr contract
+ KRZR for $129+tax

Rogers customer for ONLY 2 months. Account was transferred from someone elses name.


Sorry I forgot about the 100 Canadian LD they included as well. $5 1000mins option was available, as well as $5 for unlimited texting - but don't need those.

Now I just need incoming and/or network calling - with the network calling being most important (Rogers, Fido, Rogers Home Phone). I have quite a few friends with Fido and they won't budge on the network calling and incoming - the only way would be to go on this punishing $56 month/plan with all these same features which is crazy since I'm just a student.

For whatever reason, seems to be getting tough with Customer Relations lately...I had to practically beg numerous reps and say that I'm a student and it has been difficult. I just hope I don't go over my daytime minutes, though, since they will be billed @ 0.25/min.

[Weezer4Ever]

Here's a question (sorry if it's been answered, I didn't want to sort through 600 pages of posts ;)), my dad was hoping to switch from Bell, preferably to Rogers, but was hoping to get something along the lines of his current plan:

200 mins
E/W at 6 p.m.
Voice Mail
Caller ID

$20/month

Is there anyway to get Rogers to give him a similar deal to switch over (his contract ends next month)? He tried calling them and talking to someone and the best they offered was the same plan but for $27/month.

[AirForceElite]

Is there anyway to get Rogers to give him a similar deal to switch over (his contract ends next month)? He tried calling them and talking to someone and the best they offered was the same plan but for $27/month.

Is there any way?
---Yes there is

How do you get it?
---By calling them often and hoping to get a lucky rep.

Asking on RFD: "How much do you guys think I can get XYZ plan for" is useless because it all varies from rep to rep. No one here can answer those questions (except guesses of course)

[kcorscadden]

Is there any way?
---Yes there is

How do you get it?
---By calling them often and hoping to get a lucky rep.

Asking on RFD: "How much do you guys think I can get XYZ plan for" is useless because it all varies from rep to rep. No one here can answer those questions (except guesses of course)

Precisely...

Everyone needs to listen up and understand this, nobody here works for Rogers. All of us are Rogers customers who have negotiated a retention plan and are simply giving tips and advice on how to potentially get a deal. Nothing is guaranteed though. As AFE said, it all depends on the rep you get, how long you have been a customer, and how much $$$ you spend monthly/annually.

You need to know what plan and features you want and have a reasonable price in mind. Once you have that figured out, you start calling in and expressing the plan and price that you want and hope that you get a rep that gives you that plan and price. However, be prepared to play the give-and-take game. It's that simple guys...

[Weezer4Ever]

Precisely...

Everyone needs to listen up and understand this, nobody here works for Rogers. All of us are Rogers customers who have negotiated a retention plan and are simply giving tips and advice on how to potentially get a deal. Nothing is guaranteed though. As AFE said, it all depends on the rep you get, how long you have been a customer, and how much $$$ you spend monthly/annually.

You need to know what plan and features you want and have a reasonable price in mind. Once you have that figured out, you start calling in and expressing the plan and price that you want and hope that you get a rep that gives you that plan and price. However, be prepared to play the give-and-take game. It's that simple guys...

Thanks. I wasn't concerned about the exact plan per se, obviously no one knows, but I was more wondering whether it was even possible to convince them to give him a better deal since he was switching providers since most of the deals in this thread concern retentions.

I guess I'll just keep pestering them until I find someone who will. :D

[kcorscadden]

Thanks. I wasn't concerned about the exact plan per se, obviously no one knows, but I was more wondering whether it was even possible to convince them to give him a better deal since he was switching providers since most of the deals in this thread concern retentions.

I guess I'll just keep pestering them until I find someone who will. :D

Well too a degree you have a little bit of leverage as he is expressing an interest in becoming a customer. So they might give him what he wants, but don't be surprised if they don't. In fact, he has more leverage with Bell as they won't want to lose him as a customer and will be more accomodating.

I would really play up the fact that he is really loyal to Bell, but if the offer from Rogers is too good too pass up, then he would definitely consider or go with Rogers. This basically forces Rogers to up the anti in the offer. It might work, might not, but that would be my strategy for right now and see where there gets you.

Just keep pestering and see what happens, but nothing is for sure. It really does depend on the rep that you get. Some are stone cold and give nothing, while others reps will give you everything plus the kitchen sink.

P.S. Are you a Rogers customer? It would definitely make it easier if you were a customer with history.

[mystz]

A while back, I think several people and myself as well were wondering how the BCB discount would be applied to their bill. I originally thought that the 15%, 10%, etc. would be applied to the base plan but it isn't. It's applied after all the credits.

So here's what mine looks like:

250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -15.00
Better Choice Bundles 15% Disc savings of -0.75

Just in case anyone was wondering =)

[Weezer4Ever]

Well too a degree you have a little bit of leverage as he is expressing an interest in becoming a customer. So they might give him what he wants, but don't be surprised if they don't. In fact, he has more leverage with Bell as they won't want to lose him as a customer and will be more accomodating.

Just keep pestering and see what happens, but nothing is for sure. It really does depend on the rep that you get. Some are stone cold and give nothing, while others reps will give you everything plus the kitchen sink.

Yeah, Bell's offered him some good deals, but their reception here is terrible. He can't even really use his phone at home because it doesn't pick up. On the other hand, my Rogers has perfect reception, hence why he's hoping to switch.

Thanks for the help.

[kcorscadden]

Yeah, Bell's offered him some good deals, but their reception here is terrible. He can't even really use his phone at home because it doesn't pick up. On the other hand, my Rogers has perfect reception, hence why he's hoping to switch.

Thanks for the help.

Ok well since you are a customer, this makes it a lot easier because you have history. I thought that your dad was trying to get a deal with no history= almost impossible.

What is your story with Rogers?
- How many lines?
- Contract or No Contract?
- Plan

Just to give me an idea of what you have

[Weezer4Ever]

I've been a Rogers customer for about a year now on a three year deal. Just the one line.

Right now I'm on a corporate plan with 200 mins, CID, E/W at 6 for $25/month.

I haven't actually tried using the fact that I'm a customer. I've just been calling in cold for him trying to see if someone will cut him a deal.

[kcorscadden]

I've been a Rogers customer for about a year now on a three year deal. Just the one line.

Right now I'm on a corporate plan with 200 mins, CID, E/W at 6 for $25/month.

Hmmm ok, the contract is going to be the tricky part as Retentions doesn't really have any reason to give you something good since you are a yr into a 3 yr contract.

Here is what I would do. Say to Retentions that you are interested in adding another line to your account and just got off the phone with Telus and they offered you what your Dad wants and if they are willing to match it then you will add a 2nd line to the account, if not then you are going to go with Telus for that 2nd line. You could use the "cancel your line" tactic, but for now don't mention canceling unless this gets you nowhere. I used this exact tactic but I was out of contract so they had to give me the plan that I wanted or I would have canceled.

See where that gets you. It might work, might not.

[Weezer4Ever]

Hmmm ok, the contract is going to be the tricky part as Retentions doesn't really have any reason to give you something good since you are a yr into a 3 yr contract.

Here is what I would do. Say to Retentions that you are interested in adding another line to your account and just got off the phone with Telus and they offered you what your Dad wants and if they are willing to match it then you will add a 2nd line to the account, if not then you are going to go with Telus for that 2nd line. You could use the "cancel your line" tactic, but for now don't mention canceling unless this gets you nowhere. I used this exact tactic but I was out of contract so they had to give me the plan that I wanted or I would have canceled.

See where that gets you. It might work, might not.

Thanks, I'll give that a shot.

[ecgz88]

Anyone gets SE W580 yet? $149 for 3 year contract seems pretty high.:)

[bubble.tea]

A while back, I think several people and myself as well were wondering how the BCB discount would be applied to their bill. I originally thought that the 15%, 10%, etc. would be applied to the base plan but it isn't. It's applied after all the credits.

So here's what mine looks like:

250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -15.00
Better Choice Bundles 15% Disc savings of -0.75

Just in case anyone was wondering =)

do you have nothing else on your plan? IE no comm. pkg, no txt, no wap, nothing?

Surely you're not saying your final bill is $25-5-15-0.75=$4.25+saf+911+taxes?

[mystz]

do you have nothing else on your plan? IE no comm. pkg, no txt, no wap, nothing?

Surely you're not saying your final bill is $25-5-15-0.75=$4.25+saf+911+taxes?

Haha I wish my final bill was that low. I have a $20 communication package. So it comes out to:

250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -5.00
Monthly Plan Credit savings of -15.00
Better Choice Bundles 15% Disc savings of -0.75
Rogers to Rogers 3yr Bonus savings of -5.00
Rogers to Rogers Calling 5.00
$20 Communicate Value Pack 20.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95

$25 - $5 - $15 - $0.75 - $5 + $20 + $5 + $6.95 + $0.50 + tax = $36.14

[Pavel]

All the good/great deals from Rogers are originating back east, Rogers has told me countless times that rates are different in different regions.

So, any BC residents here who have recently changed or improved their Rogers plans?

[Bakedbread]

rogers horror stories....
victim? ME.

well guys, im sorry to tell all of you
but ive been a victim of rogers retention plan lying

this morning my plan was supposed to kick in
a month ago, i was TOLD that my plan would include:
250 DT
Unlimited even/week @ 6pm
R2R
1000 Cad LD
CID, VM, 125 texts
sysacces, 911
ALL for $27 TAX INCLUDED
i specially asked twice, "WILL MY UPCOMING BILL SHOW $27?"
i got a firm "yes, $27 includes everything"

i was a happy camper that day.
ive been waiting all month for my plan to kick in, and today finally came.
i woke up this morning with a bad feeling in my stomach. i dont know why.

i took the advice of my friends and RFD to call in today to MAKE SURE they gave me what they said they would.

what do i find out?
My plan ONLY included:
250 DT
Unlimited even/week @6pm
R2R
1000LD cad
CID
NO VOICEMAIL, NO TEXTS
INCLUDING TAX AND SYSTEM ACCESS FEE , 911, my plan was now $27

so now i tell them, "where's my 125 texts , VM that was supposed to be included?"
apparently i had to ADD an extra $5
i had a big debate with the person, telling her i was TOLD i would the 125txt and VM WOULD HAVE BEEN INCLUDED
but of course, nope, if i wanted it, $5 extra
so my plan now would be $33 TAX INCLUDED WITH SYSTEM ACCESS and 911

of course , i go and check my account online to make sure changes are there
what do i see?
"Rogers monthly value pack" (To be removed August 30th, 2007)

um...WHAT?
again, i call in
they tell me i was GIVEN this feature for FREE for JUST ONE MONTH, (125 txt, VM) and AFTER august 30th, i'd be paying AN ADDITIONAL $10!!!!!
SO NOW MY PLAN WOULD BE $37 WITH EVERYTHING!

im angry now, cause each time ive called, my plan has changed and gone up $5
i get transfered to retentions again and of course, they let me know that my plan WILL BE $37 with everything

i told them "look, if you were in my shoes, how frustrating this would be knowing i was TOLD i would be getting this plan for $27 EVERYTHING included. i am THEN told it will be $32, AND NOW IM BEING TOLD ITS $37??"
the person wouldnt budge.
i told her i had set up ALL these plans for my entire family, and if you could check my dad's account , he was supposed to get the SAME plan as me BUT including UNLIMITED incoming AND he was SUPPOSED to get it all at $31 EVERYTHING INCLUDED (tax, sysaccess, 911)

(on a side note, my family has been with rogers for 20+ years, including wireless, cable, internet, and now home phone)

now with proof, the person gives my plan an additional "$5 credit" even though 2 mintues ago she said she couldn't do anything.
she tells me if i get ported over to my dad's account, i can get the 15% bundle discount because we have all their services, and in turn, will be paying $27 tax in, sysacess included, 911.

so of course, i have to call in with my dad to get my number ported over to his account

this is now my 3rd person today
they tell my dad that my number can be ported over, and i can get the same plan as my dad

the only problem is, they now told me my plan would be $32 (system acces, 911 included ) PLUS TAX
so its COMES UP TO $37, and after the 15% bundle, it comes to $32.

you see, again, they have totally miscommunicated, because the person i LITERALLY just got off the phone with, told me OUR PLANS WOULD BE
$32 (TAX, SYSTEM ACCESS ,and 911 INCLUDED) and the 15% discount bundle woudl put it at $27

another complete lie.
this didnt hit me till right now
and i will be calling again at lunch

i know a lot of you might be thinking "thats a sweet plan for a cheap price, just take it"

its true, it IS a good plan. but the fact they told me i'd be getting something else and NOT delivering? come on.
and the fact that EACH person i talked to gave me a NEW and DIFFERENT story and price...it REALLY REALLY frustrates me.

i was a really happy customer at rogers just 1 month ago when i thought i'd be getting the plan of a lifetime

but now...not so much.
UNLESS the next time i call they fix what they started.

just giving everyone my story.
i'll let you allknow how it goes after lunch.

rogers, don't sell me out.

cheers.

[Mad.Whack]

^ For future reference, the changes on your plan are updated online almost instantly. Next time check online as soon as you get off the phone, hell do it while you're on the phone if you can.

You would have noticed you only have CI and not the bundle.

[AirForceElite]

rogers customer for 20+ years?:confused:

anyways, the plan is good as it is.
you shouldnt have made too much fuss over 125 text messages.

you got insane plan...and yes i do know they lied to your face...but hey what can you do? nothing to be honest...
did you record their name and time of call?


if you don't like the way you have been treated, you can always cancel the contract within 30 days and move to Bell or Telus.

[preshans]

dawg....u've been with rogers with more than 20 years...i think u shud call in again. 75 % of getting what you want is totally depending on the rep

[Bakedbread]

to Mad.whack

the problem about checking online right away back then was..
they were switching me to a new plan
so it doesnt SHOW online until TODAY (when it activates)
so there would have been no way of checking other than calling (which i did today)
yeah i noticed that too, i told them they offered me the bundle but they had no proof..great

to Airforceelite

yeah...over 20+ years ...
thats including cable,interent,and wireless
we were with Rogers internet before it WAS rogers..
it used to be Shaw cable
hahaha

anyways...yeah..im just a little angry that they lied to me 3 times
the problem is...you have to get the whole bundle with the texts
125 texts, VM, who called, and all that garbage
i never had texts, and i kinda would use these 125 this time around

oh yeah, i DID get their names and time of call
but apparently it DOESNT MATTER
cause when i called again and let them know i wanted to speak with person "X", they told me they dont have extension numbers there and there was no way to reach them.
amazing.

[AirForceElite]

oh yeah, i DID get their names and time of call
but apparently it DOESNT MATTER
cause when i called again and let them know i wanted to speak with person "X", they told me they dont have extension numbers there and there was no way to reach them.
amazing.



Amazing...they have a technology that can track your exact location with GPS satellite and pull down pretty much all your call records for the past 2 years and take a picture of you from satellite in case you are being suspected of being a terrorist...but they don't have technology to transfer a call...

[Bakedbread]

Amazing...they have a technology that can track your exact location with GPS satellite and pull down pretty much all your call records for the past 2 years and take a picture of you from satellite in case you are being suspected of being a terrorist...but they don't have technology to transfer a call...

seriously...
like, whats the point of even getting their names then?
unless they lied to me..again.

im gonna try calling the "consolidated relations" which deals with everything

maybe they'll do something
bleh
all i want is what they told me they'd give me :(

[Eeric]

Amazing...they have a technology that can track your exact location with GPS satellite and pull down pretty much all your call records for the past 2 years and take a picture of you from satellite in case you are being suspected of being a terrorist...but they don't have technology to transfer a call...

bakedbread, i feel for u, that must suck. makes me not look forward to calling in next month. anyways for those ppl who record the conversations, has it ever helped (say playing it back to the current rep you are talking to if they dont believe what you say?)? or do they say its not legal/it was tampered/BS like that?

[preshans]

bakedbread, i feel for u, that must suck. makes me not look forward to calling in next month. anyways for those ppl who record the conversations, has it ever helped (say playing it back to the current rep you are talking to if they dont believe what you say?)? or do they say its not legal/it was tampered/BS like that?

Nope..doesn't work... I tried telling them that I recorded the convo one time...and they told me how it was illegal and I can go to jail.. I was like wtf

[Bakedbread]

Nope..doesn't work... I tried telling them that I recorded the convo one time...and they told me how it was illegal and I can go to jail.. I was like wtf

AHAHHA
really??
oh man..

well
im gonna try calling in in about 25 minutes
bleh
i REALLY hope they do something about this
i should be given something for all the troubles

you know a friend of mine, he has been with rogers for about 6-7 years and has 4 cell plans under his name

when he called in, they actually waived the systemaccess fee AND 911 for ALL 4 phones for a YEAR

that means he's paying...$25 tax in. for each phone for a year
what a sweet deal.

and tahts only with 6-7 years
they probably couldn't care less we've been with rogers for 20+

[AirForceElite]

Nope..doesn't work... I tried telling them that I recorded the convo one time...and they told me how it was illegal and I can go to jail.. I was like wtf

They need to learn the laws.
It's 100% legal to record conversation when at least 1 party knows.

So if there are 2 people talking on the line (you and rep) and you record the conversation, it's legal because you know.

When is not legal is when you and rep talk...and somebody else records the conversation without letting you or rep know about it...that's illegal.

[preshans]

AHAHHA
really??
oh man..

well
im gonna try calling in in about 25 minutes
bleh
i REALLY hope they do something about this
i should be given something for all the troubles

you know a friend of mine, he has been with rogers for about 6-7 years and has 4 cell plans under his name

when he called in, they actually waived the systemaccess fee AND 911 for ALL 4 phones for a YEAR

that means he's paying...$25 tax in. for each phone for a year
what a sweet deal.

and tahts only with 6-7 years
they probably couldn't care less we've been with rogers for 20+


Good luck B...let us know what happens. EMPHASIZE how you've been with them even when they were a small noob company.

[aingaran]

I just looked at my bill too.. Mofos screwed up on the bill. I see a charge for $35 activation, as well as a credit for $5 is missing. I will have to call them later today.

[Acuratl]

I just looked at my bill too.. Mofos screwed up on the bill. I see a charge for $35 activation, as well as a credit for $5 is missing. I will have to call them later today.

so i see you guys got the bills..gonna check today

[Bakedbread]

yeah guys, i really advise to check your online account and your bill once your new plan has kicked in

or you'll have to go through my horrid experience
FORTUnATELY, rogers FINALLY got it right.

here's my update:

i called in AGAIN, but this time went to "Consolidated relations"

funny, cause this time they said my plan, my dad's plan, and my sister's plan were now $39 AFTER tax as opposed to the $32.45 after tax i was told by the previous rep (go figure, this is the 4th time my price has changed)

after a LONG talk with the rep (very helpful, she broke down each plan and told me why i was gonna be paying $39)
i let her know how frustrating it was for a customer who has been with Rogers for 20+ years
and how i called in 4 times today, only find get different stories by EACH rep and a different monthly fee.

she took that into account and after a couple of "holds", i am finally with the plan i was originally offered (actually, a little better ! )

so my dad and I have the same plan:
250 DT
Unlimited even/weekends @ 6pm
R2R
Unlimited incoming
1000 CAD long distance
125 text, caller id, voice mail
system access fee, 911
ALL FOR $27.02 TAX INCLUDED
YES
FINALLY! WHAT THEY PROMISED ME A MONTH AGO

my bills EACH MONTh WITH TAX AND SYSTEM ACCESS AND 911 WILL BE $27.02

my sister will be getting:
250 DT
Unlimited incoming
2500 texts
caller id, Vm
system access, 911

all for 31.29$ tax included

so yeah.
there's my story
after 6 calls today, they've finally got it right.

when i checked my account online, i was scared a little...cause it said
""Value pack 1 month credit" (to be removed August 30, 2007)

i was scared after august they'd start charging me an extra $10 for that communication package

but i made sure, called in AGAIN, to jst a wireless rep, went over my account, and its right, i'll be paying $27.02 tax in.

anyways...rogers made up for itself
i just hope no one has to go through what i went through

CHEERS!

[Acadian]

yeah guys, i really advise to check your online account and your bill once your new plan has kicked in

or you'll have to go through my horrid experience
FORTUnATELY, rogers FINALLY got it right.

here's my update:

i called in AGAIN, but this time went to "Consolidated relations"

funny, cause this time they said my plan, my dad's plan, and my sister's plan were now $39 AFTER tax as opposed to the $32.45 after tax i was told by the previous rep (go figure, this is the 4th time my price has changed)

after a LONG talk with the rep (very helpful, she broke down each plan and told me why i was gonna be paying $39)
i let her know how frustrating it was for a customer who has been with Rogers for 20+ years
and how i called in 4 times today, only find get different stories by EACH rep and a different monthly fee.

she took that into account and after a couple of "holds", i am finally with the plan i was originally offered (actually, a little better ! )

so my dad and I have the same plan:
250 DT
Unlimited even/weekends @ 6pm
R2R
Unlimited incoming
1000 CAD long distance
125 text, caller id, voice mail
system access fee, 911
ALL FOR $27.02 TAX INCLUDED
YES
FINALLY! WHAT THEY PROMISED ME A MONTH AGO

my bills EACH MONTh WITH TAX AND SYSTEM ACCESS AND 911 WILL BE $27.02

my sister will be getting:
250 DT
Unlimited incoming
2500 texts
caller id, Vm
system access, 911

all for 31.29$ tax included

so yeah.
there's my story
after 6 calls today, they've finally got it right.

when i checked my account online, i was scared a little...cause it said
""Value pack 1 month credit" (to be removed August 30, 2007)

i was scared after august they'd start charging me an extra $10 for that communication package

but i made sure, called in AGAIN, to jst a wireless rep, went over my account, and its right, i'll be paying $27.02 tax in.

anyways...rogers made up for itself
i just hope no one has to go through what i went through

CHEERS!

Not to rain on your parade, but i'd wait until i got the 1st CORRECT bill before i celebrate.

After reading the last few posts, i checked online and couldn't understand what my account had, so i called in. Seems like everything is what they said, except i don't have unlimited free stuff for the 1st 3 months as they said. I nevver asked for it mind you, but she said i had it so i used up some free stuff i don't have...which means i'll have to argue when i get my 1st bill.

I did take the employee ID number and date and time, but they wouldn't check. I guess it's wait and see!

[coldpower27]

Sorry I forgot about the 100 Canadian LD they included as well. $5 1000mins option was available, as well as $5 for unlimited texting - but don't need those.

Now I just need incoming and/or network calling - with the network calling being most important (Rogers, Fido, Rogers Home Phone). I have quite a few friends with Fido and they won't budge on the network calling and incoming - the only way would be to go on this punishing $56 month/plan with all these same features which is crazy since I'm just a student.

For whatever reason, seems to be getting tough with Customer Relations lately...I had to practically beg numerous reps and say that I'm a student and it has been difficult. I just hope I don't go over my daytime minutes, though, since they will be billed @ 0.25/min.

250 is the maximum for normal minutes I believe and is usually included only if you renew for a 3 yr contract, 200 if you stay on existing contract. IF I am not mistaken.

[Bakedbread]

Not to rain on your parade, but i'd wait until i got the 1st CORRECT bill before i celebrate.

After reading the last few posts, i checked online and couldn't understand what my account had, so i called in. Seems like everything is what they said, except i don't have unlimited free stuff for the 1st 3 months as they said. I nevver asked for it mind you, but she said i had it so i used up some free stuff i don't have...which means i'll have to argue when i get my 1st bill.

I did take the employee ID number and date and time, but they wouldn't check. I guess it's wait and see!

you're right
i'll have to wait 2 months to be 100% sure its all good
oh well..
hopefully its what they say it is

the more i think about it, retention plans are all verbal contracts
you really DONT have anything to prove it (taking their name, REF#, date/time) it really doesnt do anything, cause they just tell you they aren't able to transfer you

i thought about it a little more and realized when i should have brought up the fact that Rogers had offered me a plan that i had signed a new 3 yr contract to. you can argue that they promised you "X" and thats WHY you signed the 3 yr contract.
i shoulda brought that up, but ohwell, i think its okay for now

hope everyone else has some good luck

[preshans]

250 is the maximum for normal minutes I believe and is usually included only if you renew for a 3 yr contract, 200 if you stay on existing contract. IF I am not mistaken.

Actually it's 275 day time. It's possible to get Goodwill credit of 25 bonus minutes

[coldpower27]

AirForceElite

Just out of curiosity, do you think this is possible?

$25 a Month Base
250 Minutes Anytime
Sony W810I for 49.99 CND on 3 Year Contract
100 Minutes Long Distances Included with Credit Back
$10 Communicate Value Pack Included with Credit Back
Unlimited Network Calling Included with Credit Back
6PM Evenings and Weekends

Upgrading from:
$25 a Month Base
200 Minutes Anytime
Caller Display Included with Credit Back
Voicemail
Rogers to Rogers Included with Credit Back
6Pm Evenings and Weekends
14 Months Left on Contract

3 Services with Rogers, Cable, Internet, and Wireless.

[coldpower27]

Actually it's 275 day time. It's possible to get Goodwill credit of 25 bonus minutes

Oh yeah forgot about the extra 25 that could be added on sometimes.

[preshans]

hey BTW , do you guys know if it's possible to add 50 bonus minutes like the 25 minute credit?

[jwei]

AirForceElite

Just out of curiosity, do you think this is possible?

$25 a Month Base
250 Minutes Anytime
Sony W810I for 49.99 CND on 3 Year Contract
100 Minutes Long Distances Included with Credit Back
$10 Communicate Value Pack Included with Credit Back
Unlimited Network Calling Included with Credit Back
6PM Evenings and Weekends

Upgrading from:
$25 a Month Base
200 Minutes Anytime
Caller Display Included with Credit Back
Voicemail
Rogers to Rogers Included with Credit Back
6Pm Evenings and Weekends
14 Months Left on Contract

3 Services with Rogers, Cable, Internet, and Wireless.

that should be very easy, its basically the standard plan, you should also have the 15% discount or some sort of discount with 3 services i believe. Use those against the rep when you call in:lol:

[ecgz88]

you're right
i'll have to wait 2 months to be 100% sure its all good
oh well..
hopefully its what they say it is

the more i think about it, retention plans are all verbal contracts
you really DONT have anything to prove it (taking their name, REF#, date/time) it really doesnt do anything, cause they just tell you they aren't able to transfer you

i thought about it a little more and realized when i should have brought up the fact that Rogers had offered me a plan that i had signed a new 3 yr contract to. you can argue that they promised you "X" and thats WHY you signed the 3 yr contract.
i shoulda brought that up, but ohwell, i think its okay for now

hope everyone else has some good luck


What I would suggest All RFD to do: After you get HUP for new cell phone, don't use it! After you get first bill, check make sure you get all promised, Rogers phone return policy is up to 30 days with phone usage less than 30 dmins then you can return it. You can call in and threaten to cancel since you can still return the phone.:razz:

[Aznsilvrboy]

Been a Rogers Wireless customer for almost 2 months

Old plan (corporate):

200 day time minutes
unlimited evening and weekends from 6pm-8am
Per second billing
Caller ID
$27.50 + SAF + 911 fee + taxes

New plan:

250 day time minutes + 25 bonus minutes (275 minutes in total)
Unlimited evening and weekends from 6pm-8am
100 minutes of Canadian long distance
125 text messages
Voicemail + Caller ID
$31.99 after SAF, 911 fee and taxes

Not that bad considering i've only been with them for just under two months, but not that great either compared to what some of you got. I would have liked per second billing but she said that's not possible, so whatever.

[parrot5]

Been a Rogers Wireless customer for almost 2 months

Old plan (corporate):

200 day time minutes
unlimited evening and weekends from 6pm-8am
Per second billing
Caller ID
$27.50 + SAF + 911 fee + taxes

New plan:

250 day time minutes + 25 bonus minutes (275 minutes in total)
Unlimited evening and weekends from 6pm-8am
100 minutes of Canadian long distance
125 text messages
Voicemail + Caller ID
$31.99 after SAF, 911 fee and taxes

Not that bad considering i've only been with them for just under two months, but not that great either compared to what some of you got. I would have liked per second billing but she said that's not possible, so whatever.

Well, I've been a Rogers customer for almost 3 years and...

(original contract, still has 4 months to go:
100 day time minutes
1000 evening and weekends from 9pm
CID
Rogers to Rogers
$31 + SAF + 911 + tax = ~$43)

Yesterday I was offered:
100 day time minutes
Unlimited evening and weekends from 6pm-8am
CID
$27 + tax (~$31)

Seeing you're a relatively new customer and I'm a 2.7 year customer, I think you've got a good deal and I've got a bad one. I have not accepted the offer yet... I want to save a bit more. Any advice?

[coldpower27]

Well, I've been a Rogers customer for almost 3 years and...

(original contract, still has 4 months to go:
100 day time minutes
1000 evening and weekends from 9pm
CID
Rogers to Rogers
$31 + SAF + 911 + tax = ~$43)

Yesterday I was offered:
100 day time minutes
Unlimited evening and weekends from 6pm-8am
CID
$27 + tax (~$31)

Seeing you're a relatively new customer and I'm a 2.7 year customer, I think you've got a good deal and I've got a bad one. I have not accepted the offer yet... I want to save a bit more. Any advice?

Hmm oyu have the SAF fee waived or no?

Or is it 20 CND + SAF + 911?

[coldpower27]

that should be very easy, its basically the standard plan, you should also have the 15% discount or some sort of discount with 3 services i believe. Use those against the rep when you call in:lol:

Thanks, the only snag I am anticipating is that it hasn't been 2 years since I last got a new phone only 22 months so I dunno if I am eligible for it at this time.

Yeah, I also want to get into consolidated retentions, though I don't know the number for that.

[parrot5]

Well, I've been a Rogers customer for almost 3 years and...

(original contract, still has 4 months to go:
100 day time minutes
1000 evening and weekends from 9pm
CID
Rogers to Rogers
$31 + SAF + 911 + tax = ~$43)

Yesterday I was offered:
100 day time minutes
Unlimited evening and weekends from 6pm-8am
CID
$27 + tax (~$31)

Seeing you're a relatively new customer and I'm a 2.7 year customer, I think you've got a good deal and I've got a bad one. I have not accepted the offer yet... I want to save a bit more. Any advice?

Hmm oyu have the SAF fee waived or no?

Or is it 20 CND + SAF + 911?

The rep literally said "$27 + tax". It's probably 20 + SAF + 911 + tax though, because the rep mentioned "I'll include your CID and give you a $5 credit". Now I haven't accepted the offer nor call in again to confirm, because I want to think about it and get another shot at saving a little more. But, man, compared with what other people get here, I almost feel like overpaying by getting just 100 day minutes (which I sometimes do go over, but as it's the summer now I don't use my phone much, so I can't really "prove" that I need the minutes).

[doobievibes]

so my dad and I have the same plan:
250 DT
Unlimited even/weekends @ 6pm
R2R
Unlimited incoming
1000 CAD long distance
125 text, caller id, voice mail
system access fee, 911
ALL FOR $27.02 TAX INCLUDED
YES
FINALLY! WHAT THEY PROMISED ME A MONTH AGO

my bills EACH MONTh WITH TAX AND SYSTEM ACCESS AND 911 WILL BE $27.02.

That plan is awsome - maybe the best I've seen so far.

Once you get you first bill, I'd love to know the breakdown of the charges and credits to bring the bill to $27.02 total.

[coldpower27]

The rep literally said "$27 + tax". It's probably 20 + SAF + 911 + tax though, because the rep mentioned "I'll include your CID and give you a $5 credit". Now I haven't accepted the offer nor call in again to confirm, because I want to think about it and get another shot at saving a little more. But, man, compared with what other people get here, I almost feel like overpaying by getting just 100 day minutes (which I sometimes do go over, but as it's the summer now I don't use my phone much, so I can't really "prove" that I need the minutes).

Well most on average normal minimum plans are $20 + SAF + 911, only a very few exceptional corporate, or people who can get SAF + 911 waved get below that.

I remember my original Rogers Wireless plan back in 2003 being like that, I only had 100 Minutes and Free Weekends for $20 + SAF + 911, so it wasn't the best by far.

Just out of curiosity is wireless the only thing you have with Rogers? But being with Rogers as long as you have I would expect they offer you more...

[Aznsilvrboy]

Can someone tell me the dollar value of these credits/discounts? I just agreed to a retention plan today and the rep said my monthly bill will be $32 after taxes and everything, and I have these discounts listed and would like to know how much they're each worth:

* Value Pack 1 Month Credit
* Digital Call Display Credit
* Monthly Plan Credit
* Wireless Essential Discount
* 33.3% Value Pack Add-on Disc.

[parrot5]

Well most on average normal minimum plans are $20 + SAF + 911, only a very few exceptional corporate, or people who can get SAF + 911 waved get below that.

I remember my original Rogers Wireless plan back in 2003 being like that, I only had 100 Minutes and Free Weekends for $20 + SAF + 911, so it wasn't the best by far.

Just out of curiosity is wireless the only thing you have with Rogers? But being with Rogers as long as you have I would expect they offer you more...
I was just puzzled that how come everyone here gets more than 200 day minutes on retention plans, but I wasn't offered more. Have you, or anyone, managed to ask Rogers to match the Telus ~$17 plan or Bell's $25 "all-in" plan, price wise? My main target is just to save money, not getting more bonuses like VM and R2R.

And to answer your question, my family has Rogers internet and home phone and cable, but since this current wireless contract I've been paying for my own wireless bills, so my account is not linked up with them... I guess I lose some "loyalty points" here.

[coldpower27]

I was just puzzled that how come everyone here gets more than 200 day minutes on retention plans, but I wasn't offered more. Have you, or anyone, managed to ask Rogers to match the Telus ~$17 plan or Bell's $25 "all-in" plan, price wise? My main target is just to save money, not getting more bonuses like VM and R2R.

And to answer your question, my family has Rogers internet and home phone and cable, but since this current wireless contract I've been paying for my own wireless bills, so my account is not linked up with them... I guess I lose some "loyalty points" here.

And that is a difficult goal, my parents wanted to think along those lines as well, but I told them that Rogers is a buisness and would rather give you more features at the same price point then giving you a price break.

If your goal is indeed to save money your pretty much at the lowest normal point. Very few plans are below $20 and/or have the SAF + 911 waived.

Now it doesn't seem surprising, your only with them for Wireless, they don't care that your family has all this other stuff on another account, to them that is a whole another customer effectively a stranger to you.

Hmm I am not aware of the Bell All in Plan, I would have to look into that, I wasn't even aware of Telus' $17 plan till recently either. I don't think that would work for me, as with discounts on a $20 plan say the 15% discount from Rogers VIP a $20 plan is already $17, so I don't think I would be able to get them to match it.

With the Bell All in Plan for $25 Base Including SAF + 911, that is matchable by having a $20 200 Minutes Retention Plan with 8PM evenings with Rogers VIP. You just need to get them to give you the $10 Communicate Pack with Credit Back, so it's not too particularly difficult.

[parrot5]

And that is a difficult goal, my parents wanted to think along those lines as well, but I told them that Rogers is a buisness and would rather give you more features at the same price point then giving you a price break.

If your goal is indeed to save money your pretty much at the lowest normal point. Very few plans are below $20 and/or have the SAF + 911 waived.

Now it doesn't seem surprising, your only with them for Wireless, they don't care that your family has all this other stuff on another account, to them that is a whole another customer effectively a stranger to you.

Hmm I am not aware of the Bell All in Plan, I would have to look into that, I wasn't even aware of Telus' $17 plan till recently either. I don't think that would work for me, as with discounts on a $20 plan say the 15% discount from Rogers VIP a $20 plan is already $17, so I don't think I would be able to get them to match it.

With the Bell All in Plan for $25 Base Including SAF + 911, that is matchable by having a $20 200 Minutes Retention Plan with 8PM evenings with Rogers VIP. You just need to get them to give you the $10 Communicate Pack with Credit Back, so it's not too particularly difficult.
Yeah I do understand their marketing... I guess it's either you talk so little you can go on prepaid and pay ~$10 a month (with no SAF and tax), or you talk a lot and go on a monthly plan and pay ~$32 a month (including SAF and tax).

[doobievibes]

Can someone tell me the dollar value of these credits/discounts? I just agreed to a retention plan today and the rep said my monthly bill will be $32 after taxes and everything, and I have these discounts listed and would like to know how much they're each worth:

* Value Pack 1 Month Credit
* Digital Call Display Credit
* Monthly Plan Credit
* Wireless Essential Discount
* 33.3% Value Pack Add-on Disc.
Digital Call Dispaly Credit - credit for whatever they charge for Caller ID

Monthly Plan Credit - depends value from $5-15 (maybe more, I persaonally seen $15)

33.3% Value Pack Add-on Disc - you get 33% off any Wireless Esential ada on

I'm very curious as to what "Wireless Essential Discount" is. Maybe it's the 33.3%.

[djgee]

Hey, everyone...I need your help and opinions! I just got off the phone with Rogers and I currently have 3 existing wireless lines with them plus 1 Bell wireless line. I asked the retention rep what he could offer me if I was to port my number over from Bell. I'm currently on a 36 month contract with Bell, ending January 2010 so I would have to cough up the ECF of $400 + 1 month's worth of service (due to the 30 day notification crap) + taxes. Anyways...on with the show...

Bell:
$20
200 minutes anytime (billed by the second)
unlimited evenings and weekends after 6pm - 8am
CID
VM
unlimited mobile browser ($7)
roadside assistance ($3.75)
Total: $20+7+$3.75+SAF+911+taxes=$43.83

Rogers:
$20
250 minutes (billed by the minute)
unlimited evenings and weekends after 8pm - 7am
CID
VM
125 TXT
unlimited incoming
R2R
Total: $20+SAF+911+taxes=$31.29

If I go with Rogers, that's a savings of ~$12-$13/month. However, if you factor in the ECF and MSF that I need to dish out to Bell, I'm almost breaking even. Do you guys think it's worth the switch? I really like GSM and I'm eyeing the SE w580i. Is it also worth giving up the unlimited moble browser/ discounted roadside in your opinion for unl. incoming/R2R? I'm at a loss...:confused:

[Aznsilvrboy]

Digital Call Dispaly Credit - credit for whatever they charge for Caller ID

Monthly Plan Credit - depends value from $5-15 (maybe more, I persaonally seen $15)

33.3% Value Pack Add-on Disc - you get 33% off any Wireless Esential ada on

I'm very curious as to what "Wireless Essential Discount" is. Maybe it's the 33.3%.

What about the
* Value Pack 1 Month Credit?

[doobievibes]

What about the
* Value Pack 1 Month Credit?
When you add on one of the Packs, you get the first month free - one of their promos.

[ecgz88]

I would stick with unlimited moble browser, it's awesome, Rogers even don't offer same feature.:lol:


Hey, everyone...I need your help and opinions! I just got off the phone with Rogers and I currently have 3 existing wireless lines with them plus 1 Bell wireless line. I asked the retention rep what he could offer me if I was to port my number over from Bell. I'm currently on a 36 month contract with Bell, ending January 2010 so I would have to cough up the ECF of $400 + 1 month's worth of service (due to the 30 day notification crap) + taxes. Anyways...on with the show...

Bell:
$20
200 minutes anytime (billed by the second)
unlimited evenings and weekends after 6pm - 8am
CID
VM
unlimited mobile browser ($7)
roadside assistance ($3.75)
Total: $20+7+$3.75+SAF+911+taxes=$43.83

Rogers:
$20
250 minutes (billed by the minute)
unlimited evenings and weekends after 8pm - 7am
CID
VM
125 TXT
unlimited incoming
R2R
Total: $20+SAF+911+taxes=$31.29

If I go with Rogers, that's a savings of ~$12-$13/month. However, if you factor in the ECF and MSF that I need to dish out to Bell, I'm almost breaking even. Do you guys think it's worth the switch? I really like GSM and I'm eyeing the SE w580i. Is it also worth giving up the unlimited moble browser/ discounted roadside in your opinion for unl. incoming/R2R? I'm at a loss...:confused:

[ecgz88]

Bell All in Plan for $25 Base Including SAF + 911 it's awesome.:razz: I don't think Rogers can match it.

And that is a difficult goal, my parents wanted to think along those lines as well, but I told them that Rogers is a buisness and would rather give you more features at the same price point then giving you a price break.

If your goal is indeed to save money your pretty much at the lowest normal point. Very few plans are below $20 and/or have the SAF + 911 waived.

Now it doesn't seem surprising, your only with them for Wireless, they don't care that your family has all this other stuff on another account, to them that is a whole another customer effectively a stranger to you.

Hmm I am not aware of the Bell All in Plan, I would have to look into that, I wasn't even aware of Telus' $17 plan till recently either. I don't think that would work for me, as with discounts on a $20 plan say the 15% discount from Rogers VIP a $20 plan is already $17, so I don't think I would be able to get them to match it.

With the Bell All in Plan for $25 Base Including SAF + 911, that is matchable by having a $20 200 Minutes Retention Plan with 8PM evenings with Rogers VIP. You just need to get them to give you the $10 Communicate Pack with Credit Back, so it's not too particularly difficult.

[coldpower27]

Bell All in Plan for $25 Base Including SAF + 911 it's awesome.:razz: I don't think Rogers can match it.

Not that difficult man, 25 + tax = 28.5 right?

So a decent retention plan can match it, $20 - 15% Rogers VIP = $17 + SAF (6.95) + 911 50 cents, 27.87 with taxes included.

I agree though for anyone not on all 4 services, and a new sign up that the 25 All in plan is pretty much not matchable.

[ephdub]

Ugh. I had a PITA time with Rogers today. When I negotiated, more like haggled, for my current retentions plan, the retentions supervisor said that my unlimited chat and send (unlimited local calling) would expire August 31st. I get a text message yesterday on July 30th saying my unlimited local calling would end August 1st. I call up customer service and they tell me that it was already expired!

Two different customer service reps tell me that they can't do a thing. Total call time with the customer service reps: ~15minutes. I get soft transferred to a retentions rep, and get it all clarified in about ~2 minutes. It ends August 31st. Woohooooo. The lesson of the story is apparently the left pinky finger doesn't know what the left ring finger is doing.

[jwei]

woot woot...got my plan updated today

150 daytimes
unlimitd evening and weekend @ 8
unlimited incoming
unlimited network calling
caller id, voicemail
125 texts
100 LD

20+SAF+911+taxes
works out to 31 something.

(Was offered 250+unlimited evenings+weeknds @6 for extra $5 i believe or @5 for $7...but i dont need it sinces i already have UNC and UI)

[ecgz88]

Not that difficult man, 25 + tax = 28.5 right?

So a decent retention plan can match it, $20 - 15% Rogers VIP = $17 + SAF (6.95) + 911 50 cents, 27.87 with taxes included.

I agree though for anyone not on all 4 services, and a new sign up that the 25 All in plan is pretty much not matchable.


Yeah, but I'm not Rogers VIP customer:razz: just have wireless service with Rogers for 2 years, but my contract ends this month.:razz: My ARPU is $35 so I highly doubt Rogesr will match plan for me.

[techliquidators]

so after reading the many posts here, I decided to call them and see what I could get. I have 2 lines with them, and have been a customer for 12 years.
I just told them that I was calling to cancel, and when they asked why, I said I was going with the telus 17 dollar deal, and that they could charge my credit card for the $400 in cancellation fees etc etc etc...I had no intention on cancelling...I just wanted a bit more flexibility...Here's what I managed to get from them for both of my lines.

225 daytime Minutes
After 6 and Weekends Free - $42 per month
Free Unlimited Incoming Calls
Unlimited Free Network Calling
CID, Voicemail + 125 Text Msgs -$15.00
1000 Cdn Long Distance Minutes - $5.00 - per month

Sound expensive, doesn't it? above added together is $62 per month
Well not really.

$42.00 monthly plan fee - minus 20% Rogers Ambasador Discount = 33.60
Credit of $15.00 for CID, voicmail and 125 text messages
Credit of $5.00 for 1000 CDN long distance

So total bill should be $33.60 + SAF $6.95+ 911 $0.50 = 41.05 +14% = $46.79 per month.

Can anyone give their thoughts on whether this is good or not?

[st7860]

for those of you that didnt already know, Rogers offers high speed internet(for the home or office) in BC. not just back east.

its $25/mo for light, $50/mo for high speed.

[AirForceElite]

So total bill should be $33.60 + SAF $6.95+ 911 $0.50 = 41.05 +14% = $46.79 per month.

Can anyone give their thoughts on whether this is good or not?

Dude...are you joking? You are getting ripped majorly.
People who have been customers with Rogers for only 3 months got the same deal for almost twice less (around $25-30 all in)

I dont understand how they offered you such crap?
Next time you call, just keep telling them to cancel.

They offer you free caller ID?
No thank you, please cancel i want Telus
They offer you free CID and VM...
no thank you...i want telus plan because its cheaper. Please cancel.

dont stop until they matched everything you wanted and got a free w810

[techliquidators]

Dude...are you joking? You are getting ripped majorly.
People who have been customers with Rogers for only 3 months got the same deal for almost twice less (around $25-30 all in)

I dont understand how they offered you such crap?
Next time you call, just keep telling them to cancel.

They offer you free caller ID?
No thank you, please cancel i want Telus
They offer you free CID and VM...
no thank you...i want telus plan because its cheaper. Please cancel.

dont stop until they matched everything you wanted and got a free w810
wow...I did not realize that....my plan came into effect today...if I call them up, can I still negotiate that? Should I call retentions directly?

[st7860]

Men, Women, Trannies, ALWAYS REMEMBER when making threats to cancel and/or bluffs to Rogers, Remember that their policy is to only allow cancellations after 30 days notice. So you have plenty of time to "change your mind".

[preshans]

u've been with them for more than 12 years u can probably get another credit and get it reduced to 40 buckz styll.call n talk to consolidated relations. more resourceful!

[neware]

woot woot...got my plan updated today

150 daytimes
unlimitd evening and weekend @ 8
unlimited incoming
unlimited network calling
caller id, voicemail
125 texts
100 LD

20+SAF+911+taxes
works out to 31 something.

(Was offered 250+unlimited evenings+weeknds @6 for extra $5 i believe or @5 for $7...but i dont need it sinces i already have UNC and UI)

Really nice plan. That's what I want. Make sure it shows on your bill.

[Octavius]

Bloody hell...my order was cancelled because the CSR took my credit card information down wrong...totally awesome >:(

I had to wait a week before finding this out. So far not a good start for Rogers =/

I submitted a new order and made a note under my old account detailing the situation and to look at my new account number for further info...I hope the retention rep realizes this and calls me back to set up the discounts.

Worst case scenario I can still get a hold of her via internal rogers email through her employee number....but I need my new phone within the next week otherwise I'm on month to month with Bell (and this is very bad since my discounts will no longer be applied on my Bell Bill...which means ~ 110 dollar monthly bill instead of 45).

Come on Rogers, don't let me down. Hopefully I'll get my phone by this Friday. >:(

[jwei]

yeah i got it quadruple checked before i ended the call, and also with new reps:P and online...so if they mess it up........... somebody gonna get a hurt

[st7860]

all of these groups except for the last one are open. anyone may post and view messages and member lists.

Rogers Burnaby BC Staff
http://www.facebook.com/group.php?gid=2314034863&pwstdfy=e51a3f1b4f265a797261dd3d86dba7fc
Rogers Call Centre Staff
http://www.facebook.com/group.php?gid=2260933653&pwstdfy=32475400cd986529c5646120ca55d6db
Staff
http://www.facebook.com/group.php?gid=2228535506&pwstdfy=ed5e12bac714b16298cf65682280c1d6
Rogers Wireless Haters
http://www.facebook.com/group.php?gid=2312315661&pwstdfy=3ec398eafeb84e1a73beb597e3fd96a3
Rogers Haters
http://www.facebook.com/group.php?gid=2259850673&pwstdfy=76a4b6937e49e55ab59dde154de5dadb
Special Rogers Deals
http://www.facebook.com/group.php?gid=2454676401&pwstdfy=c7d66cf78bce27352da7295c65da081a
Rogers Staff
http://www.facebook.com/group.php?gid=2246013457&pwstdfy=4a450a7ce56b100232cc5b3b7b6313b4
Rogers Care Team
http://www.facebook.com/group.php?gid=2228862272&pwstdfy=979eedcbe93e7e96f12b717883d6b9f9

[coldpower27]

Dude...are you joking? You are getting ripped majorly.
People who have been customers with Rogers for only 3 months got the same deal for almost twice less (around $25-30 all in)

I dont understand how they offered you such crap?
Next time you call, just keep telling them to cancel.

They offer you free caller ID?
No thank you, please cancel i want Telus
They offer you free CID and VM...
no thank you...i want telus plan because its cheaper. Please cancel.

dont stop until they matched everything you wanted and got a free w810

I want a free W810I too, but is it possible being 22 months since my last HUP, with 14 months left on my contract?

[Bakedbread]

That plan is awsome - maybe the best I've seen so far.

Once you get you first bill, I'd love to know the breakdown of the charges and credits to bring the bill to $27.02 total.

sure thing
i'll post a picture of my bill once it comes in
which is like..a month from now..ahhah

i made sure SO many times that it was $27.02 after tax, systemaccess, AND 911

i called in right after they changed it and confirmed with a regular wireless rep (i just asked them to tell me how much my bill in total woudl be a month, after tax, systemaccess, and 911)

and she calculated $27.02 as well

ill let you guys know!

[justblaze619]

Hey guys, I will be starting university and I am looking for a good student plan. Solo is offering a great Student Plan (http://www.solomobile.ca/Plans-Rates/Student-Plan.aspx) and I was wondering if you guys can provide me with some tips on how I can get Rogers to match the deal because I want to stay with Rogers since Solo uses CDMA and I would like to use my Rizr. The plan I currently have is registered under my dad's name and he has been with Rogers for about 6-7 years now. So how can I get Rogers to match the Solo deal or get the closest thing possible?

[preshans]

Hey guys, I will be starting university and I am looking for a good student plan. Solo is offering a great Student Plan (http://www.solomobile.ca/Plans-Rates/Student-Plan.aspx) and I was wondering if you guys can provide me with some tips on how I can get Rogers to match the deal because I want to stay with Rogers since Solo uses CDMA and I would like to use my Rizr. The plan I currently have is registered under my dad's name and he has been with Rogers for about 6-7 years now. So how can I get Rogers to match the Solo deal or get the closest thing possible?

I highly doubt they will match a plan of Solo. Even though it's affliated with belll..... Just tell them what you need

[ecgz88]

for those of you that didnt already know, Rogers offers high speed internet(for the home or office) in BC. not just back east.

its $25/mo for light, $50/mo for high speed.

I think Rogers just offer portable Internet.:)

Are they using Shaw network to offer high speed internet? :) I checked Rogers website, $44.95 for 5M plus $3 for modem rental.:(

[st7860]

I think Rogers just offer portable Internet.:)
(

thats correct. although it costs more.

their $50/mo service is roughly the speed of a $37/mo telus service.

[justblaze619]

I highly doubt they will match a plan of Solo. Even though it's affliated with belll..... Just tell them what you need
Man..only if I could use my Rizr with the Solo plan lol Has anyone heard of any new student plans from Rogers?

[TurboTropic]

I'm due for a HUP - 20 months into a 36 month plan. I currently have a RAZR which I'm happy with but wouldn't mind picking up something new that I can sell. What do you guys recommend as a desirable phone? What prices are you all paying for HUP phones these days?

Alternatively, I have a BB 7290, paid for by my company. I hate carrying it at weekends. Could I get HUP'd to a BB Pearl on my personal plan and switch my work SIM into it? Or would Rogers expect me to pay for a data plan on my personal plan?

Thanks!

[ecgz88]

thats correct. although it costs more.

their $50/mo service is roughly the speed of a $37/mo telus service.

portable internet has a usage cap 10GB........going over will be charged:( .............
you have to pay $99 for modem.............sz

[djgee]

Alternatively, I have a BB 7290, paid for by my company. I hate carrying it at weekends. Could I get HUP'd to a BB Pearl on my personal plan and switch my work SIM into it? Or would Rogers expect me to pay for a data plan on my personal plan?

Thanks!

You'd have to check with your company I.T. dept. to see. What I can see off the bat with that solution is that if you put your company SIM into your new Pearl device, you'd have to give them you new PIN, if you use that feature at work.

[ProfessorChaos]

thanks OP a lot...

i was about to switch to a corporate plan before i saw this..(my contract is up at the end of aug)...this is better than the corporate plan because I really need the LD minutes....1000 is plenty because I def. need more than 100(plus I get to keep the same number)

I called in...got transferred to Cx Valerie...she was really nice about everything and a bunch of questions I had.

I received for $25 a month

200 Daytime
Unlimited evenings after 8pm and weekends
1000 Canadian Long distance(really the key for me because I go away for school)
Caller ID + Voicemail

2 year renewal, + KRZR K1 Red (my brother wanted it...i already have a w810i that i'm happy with) for $99

I also added 30 text msgs package a month for $3.

After all fees, $35.45 a month.

[Beagle]

Hey guys, I will be starting university and I am looking for a good student plan. Solo is offering a great Student Plan (http://www.solomobile.ca/Plans-Rates/Student-Plan.aspx) and I was wondering if you guys can provide me with some tips on how I can get Rogers to match the deal because I want to stay with Rogers since Solo uses CDMA and I would like to use my Rizr. The plan I currently have is registered under my dad's name and he has been with Rogers for about 6-7 years now. So how can I get Rogers to match the Solo deal or get the closest thing possible?

http://www.mcgill.ca/files/ncs/rogers_promotion_200705.pdf

The 1175 and the 1191 plans linked below are standard 'corporate' type plans that have been discussed 'round and 'round.

A more specific student plant is linked above in the pdf that gets you a comparable plan, with more minutes (200 vs 150) and cheaper LD than the Solo plan you had linked to (10c vs 30c/minute). This one is advertised.

Good luck!

http://www.mcgill.ca/ncs/products/phone/cell/rogers/

[justblaze619]

http://www.mcgill.ca/files/ncs/rogers_promotion_200705.pdf

The 1175 and the 1191 plans linked below are standard 'corporate' type plans that have been discussed 'round and 'round.

A more specific student plant is linked above in the pdf that gets you a comparable plan, with more minutes (200 vs 150) and cheaper LD than the Solo plan you had linked to (10c vs 30c/minute). This one is advertised.

Good luck!

http://www.mcgill.ca/ncs/products/phone/cell/rogers/
Thank you but wouldn't they ask for some kind of proof that I am an employee or student there?

I have a 4 year old TD Corporate Plan right now but the person whose name I got it under doesn't work at TD anymore. So is it possible for me to somehow upgrade my corporate plan without them canceling my plan altogether? The plan I have right now only has 200 anytime minutes and thats it lol.

[grinspy]

Another customer that was given the cold shoulder by the Rogers retention dept. I was friendly, and the person on the other side short and told me there is nothing she can do for me. When I called back later, I was told that my account indicates I had already spoken with someone.

So I'm going to cancel my Rogers and look for a company that wants to treat its customers fairly. Oh well.

[Riddick]

Go to Telus. They have been great to me since I converted.

[the watcher]

http://www.mcgill.ca/files/ncs/rogers_promotion_200705.pdf

The 1175 and the 1191 plans linked below are standard 'corporate' type plans that have been discussed 'round and 'round.

A more specific student plant is linked above in the pdf that gets you a comparable plan, with more minutes (200 vs 150) and cheaper LD than the Solo plan you had linked to (10c vs 30c/minute). This one is advertised.

Good luck!

http://www.mcgill.ca/ncs/products/phone/cell/rogers/

wow i just graduated from mcgill this yr and never knew they had a corporate plan deal. lol

[preshans]

Man..only if I could use my Rizr with the Solo plan lol Has anyone heard of any new student plans from Rogers?

OOO I thkn i k now what what plan of solo ur talking about
$35
200-250 day
unltd incoming
unltd early eve/week@ 7
text msgin
vm
caller id

is that the plan?

[justblaze619]

OOO I thkn i k now what what plan of solo ur talking about
$35
200-250 day
unltd incoming
unltd early eve/week@ 7
text msgin
vm
caller id

is that the plan?
im talking about the $35 plan right here: http://www.solomobile.ca/Plans-Rates/Student-Plan.aspx

[justblaze619]

Thank you but wouldn't they ask for some kind of proof that I am an employee or student there?

I have a 4 year old TD Corporate Plan right now but the person whose name I got it under doesn't work at TD anymore. So is it possible for me to somehow upgrade my corporate plan without them canceling my plan altogether? The plan I have right now only has 200 anytime minutes and thats it lol.
anyone?

[ProfessorChaos]

im talking about the $35 plan right here: http://www.solomobile.ca/Plans-Rates/Student-Plan.aspx

+ 6.95 SAF and + 911 fee (0.50) and tax....that's way more expensive than Rogers retention plans....

[justblaze619]

+ 6.95 SAF and + 911 fee (0.50) and tax....that's way more expensive than Rogers retention plans....
yea but everyone dosen't know about the retention plans. This plan is offered to the public

[ProfessorChaos]

yea but everyone dosen't know about the retention plans. This plan is offered to the public

thats true.....but if anyone reads tjis thread they would know....

thats how i found out abt it.

[justblaze619]

thats true.....but if anyone reads tjis thread they would know....

thats how i found out abt it.

ok can you answer "I have a 4 year old TD Corporate Plan right now but the person whose name I got it under doesn't work at TD anymore. So is it possible for me to somehow upgrade my corporate plan without them canceling my plan altogether? The plan I have right now only has 200 anytime minutes and thats it lol."

[Nuprapture]

I called in and told them I'd like to cancel my plan. I was very kind and courteous and was actually having small talk with the girl on the phone.
After telling her i'd like to cancel my plan, she said "one moment" and put me on hold. She came back and said she had sent in the request and i would have to wait 30 days for it to be processed. She ended the conversation in a friendly manner and hung up.

NOW, what the F???
howcome i wasnt offered a retention plan? I have been with rogers for over 5 years and I've never called in with intention to cancel before. I've been on corporate plans for as long as I've been with them however, so could this be a reason they didnt offer a retention plan?
I called back a second time a few days later to hopefully speak to someone who would give a different response. I told them I'd like to find out about porting my number and also told the associate (in a very friendly manner) that the previous person I spoke with seemed to be in a hurry and did not take me through all the details such as porting my number. This girl was very friendly as well, but she told me that I am to speak with telus (the comapny i said i was going to) and then have them go through the steps. Luckily she removed the cancel request from my file as telus is the one who would now call in to process that.

Does anyone know what I did wrong? My only thoughts are:
a) i've forever been on corporate plans
b) i told them "i'd like to cancel my phone". they asked why and i replied, "telus is offering me a very good deal". they didtn ask questions, just processed my request.
c) they're cutting back on retention plans?

help!

thanks :)

[preshans]

I called in and told them I'd like to cancel my plan. I was very kind and courteous and was actually having small talk with the girl on the phone.
After telling her i'd like to cancel my plan, she said "one moment" and put me on hold. She came back and said she had sent in the request and i would have to wait 30 days for it to be processed. She ended the conversation in a friendly manner and hung up.

NOW, what the F???
howcome i wasnt offered a retention plan? I have been with rogers for over 5 years and I've never called in with intention to cancel before. I've been on corporate plans for as long as I've been with them however, so could this be a reason they didnt offer a retention plan?
I called back a second time a few days later to hopefully speak to someone who would give a different response. I told them I'd like to find out about porting my number and also told the associate (in a very friendly manner) that the previous person I spoke with seemed to be in a hurry and did not take me through all the details such as porting my number. This girl was very friendly as well, but she told me that I am to speak with telus (the comapny i said i was going to) and then have them go through the steps. Luckily she removed the cancel request from my file as telus is the one who would now call in to process that.

Does anyone know what I did wrong? My only thoughts are:
a) i've forever been on corporate plans
b) i told them "i'd like to cancel my phone". they asked why and i replied, "telus is offering me a very good deal". they didtn ask questions, just processed my request.
c) they're cutting back on retention plans?

help!

thanks :)

You should NEVER try plan matching with them. If your "threatening" to cancel for that reason........you'll go nowhere. Just say I'm not satisfied as a customer. I'm not getting that I want.

[Intricated]

I'm due for a HUP - 20 months into a 36 month plan. I currently have a RAZR which I'm happy with but wouldn't mind picking up something new that I can sell. What do you guys recommend as a desirable phone? What prices are you all paying for HUP phones these days?Don't know about others, but I recently did a HUP for both my sister's and my accounts.

Long story is that my sister lost her phone so she asked me to look into a new one for her. Everyone in my family is on a retention plan, but I figure I call the regular customer service first. So three days ago I called them enquiring about the phones options and let's just say that they were not impressive; I was quoted $135 after MIR with 3-year renewal for a RAZR, which I got via retention a year ago for $99 with a free Bluetooth headset. The W300i was stated to be a whopping $115.

So I called retention the next day, and was fortunate to get a nice lady who offered the following quotes (after the $50 instant HUP rebate; waive the activation fee; on 3-year renewal; documented):

K790i = $149 | W810i = $49 | 5300 = $29 | 6133 = $29 | D807 = $19 (I think) | W300i = no cost | A436 = no cost

Called yesterday to confirm the W810i on my sister's account, went without a hitch for her. Apparently the regular price for the W810i actually went down to $79, so she got it for $29. I innocently asked if they could do the same for my account, and presto: I got a W810i as well.

Amazingly, I received both phones today via UPS (despite being quoted 3-5 business days). Not sure what I want to do with mine yet, but you can bet I'll be sending in for 2 free 4GB memory cards!

[AEmgee]

Tonight I talked to the most helpful Rogers representative. She was at the Burnaby Call Center. 2 of my 3 lines are out of contract. None of them get over 250 minutes/month and all the phones do is to make and receive calls (no text, no data, etc).

I was offered:

$15/month + 911 + SAF
250 Weekday minutes
Evenings and weekends after 8pm ($5 more for 6pm)
CID/VM
R2R
100 Canadian LD

KRZR for $49 or w810i for $29 on a 3-year contract, no activation fee.

Comments?

[ProfessorChaos]

Tonight I talked to the most helpful Rogers representative. She was at the Burnaby Call Center. 2 of my 3 lines are out of contract. None of them get over 250 minutes/month and all the phones do is to make and receive calls (no text, no data, etc).

I was offered:

$15/month + 911 + SAF
250 Weekday minutes
Evenings and weekends after 8pm ($5 more for 6pm)
CID/VM
R2R
100 Canadian LD

KRZR for $49 or w810i for $29 on a 3-year contract, no activation fee.

Comments?

good deal i couldnt get them to budge on R2R.

[cantbprince]

right now i am getting the following:

25$
200 daytime
unlimited evenings and weekends
+

10$
caller id
150 send txt msgs
voicemail

+ regular fees

What should be my approach as i have been on a corporate plan for some time and also need a new phone (my razr makes a really annoying buzzing / humming sound regardless of signal strength).

[parrot5]

I was offered:

$15/month + 911 + SAF
250 Weekday minutes
Evenings and weekends after 8pm ($5 more for 6pm)
CID/VM
R2R
100 Canadian LD

KRZR for $49 or w810i for $29 on a 3-year contract, no activation fee.

Comments?
I called up retention, and got a more pricier plan with less features. Yours look good to me (more like, for me :razz: ).


I finalized my deal today, and got:

$20/month + SAF + 911 + tax
250 day minutes
evenings and wekends @ 6pm - 8am
call display
Nokia 5300 for $0, with 3 year contract

(I wanted Voice mail, the rep said $6 more. So I said "forget it")

[mrdbdcc]

I wanted everything to be official before posting my deal...official meaning phone received, plan reviewed by consolidations rep who gave it to me, reviewed by activation rep and reviewed by new sales/shipping rep...;)

All I had was Rogers Internet (about 6 months of paying service which comes out to $37.95 after tax for the 5mb now 7mb line, was on 3 month free promo before that), but decided to give it a shot for a new plan for my girlfriend as she was on Pay and Talk Telus up until now.

I was able to negotiate my way to the following deal with a Consolidations Rep who was a guy which made me a little hesitant to talk to based on this thread and other RFD's experience, HOWEVER, I mentioned what type of deal I would be able to get from Telus (which I made up based on this thread) and how they would give me a free Krzr on a 3yr term valued at $149 according to Telus, but mentioned that I was interested in the W810i and it was only worth $99 according to Rogers...yada yada...the Rep offered me the following after I mentioned what was important to me, what I thought I could use, would like and could also live without, etc:

W810i for FREE (no activation, no admin, pick my own # w/ no charge)
250 anytime minutes
E/W after 6pm (lasts till 7am)
Communicate Value Pack 10 ($10 credit)
R2R (not Network Calling, will explain more on this later - $5 credit)
100 LD minutes
$6.95 + $0.25 (CRTC and 911)
3yr commitment
30 Day/30 Min Return Option

Total $33.20 + Tax ($25 + $6.95 + $0.25 + Tax)

So figured, on my first shot that was pretty good considering my history or lack thereof with them, I asked the Rep to place the order, for which I was given a Ref #, his employee #, etc. based on past experience of other's including my family members with Rogers Customer Service within the last month I felt I needed to cover myself.

That all happened on Saturday...so on Sunday, I decided to call back to confirm everything and the Rep this time a Woman I spoke too, mentioned that the Rep had only made a note, but did not place the order, so rather than freaking out on her, I calmly asked her to re-state the notes on the order and she did, but said that the phone was a W300i...yikes...but as I re-iterated my plan and what it should have been and included including the W810i, for which she noticed in the actual notes it said W810i, she mentions to me that although she was glad the Rep offered me what he did, he probably should have never done such a thing and she mentioned I should be paying at least $45/month for what I was going to get and that would be quite generous too. I told her I should be getting Network Calling as well, not just the R2R as she read back to me, figured what did I have to lose, but she stated that there was no way I could get Unlimited Network Calling unless I was on at least a $35/month Mega Time Plan, for which I entertained her and listened to how that plan worked, but I could tell she was starting to get a little annoyed with me as I was still negotiating to a degree and she was trying I think to get me to switch to the Mega Time Plan so I did not receive the original offer, but I told her I wanted to keep my original offer, mentioned I am cost sensitive and mentioned I could use Unlimited Txt, WhoCalled which is a nice feature in my opinion and offered to get the Communications Value Pack for $20 if they gave me a $10 credit and tried to have them drop the $5 Mobile Internet Plan and get Network Calling (still wanted this), but she said she could not break Value Packs up...so I finally said, OK let's just do it and had her read everything back to me which was:


W810i for FREE (no activation, no admin, pick my own # w/ no charge)
250 anytime minutes
E/W after 6pm (lasts till 7am)
Communicate Value Pack 20 ($10 credit)
R2R (not Network Calling - $5 credit)
100 LD minutes
$6.95 + $0.25 (CRTC and 911)
3yr commitment
30 Day/30 Min Return Option

Total $42.20 + Tax ($25 +$10 + $6.95 + $0.25 + Tax)

She tells me at the end of the 3yr term I will have to re-negotiate and she made it clear that this plan will not carry forward which I was fine with as that is 3 yrs from now and most likely this plan will not be as HOT by then anyways...;)

I hang up and phone back to confirm again...and find out that the plan is indeed locked in, with the phone to be shipped Monday...but the kicker was that they were going to mail out the W300i and not the W810i, so again very calmly ask them to review the notes and indeed they see the W810i is offered, but the W300i was ordered, so this rep tells me that I have to call back on Monday and speak to the shipping dept. and they will correct everything and should only delay everything for one day. Next day I call in and get everything straightened out including shipping me the right phone W810i next day UPS. The W300i showed up too, which they told me would happen, from which I got to keep the headphones (giving me two sets) and sent back the rest as they just throw them out anyways for health reasons the return slip says and the shipping rep told me verbally. The lady also mentioned that I would receive the standard first 3 months of Unlimited Local Calling which was another bonus I was not expecting...:idea:

So I figure my girlfriend ended up doing quite well for herself with my assistance...;) and this great post...:!: Plus will be getting the Free 4GB memory card as part of the promotion they are running...:)

I still would like to negotiate for Unlimited Incoming for the Full 3yrs, not just the first 3months and also Unlimited Network Calling, not just R2R.

Anyone have any ideas other than going to a Mega Time Plan that I could potentially get the above added either by offering $ on my end or attempting to get additional credits?

I hope to follow up this post with how my bill will read when the time comes in 30 days approx.

Other than that, I hope this post is helpful for someone else as many of the previous posts were to me...:idea: and don't forget to add your comments about what I am still hoping for...;)

mrdbdcc

[Amourek]

I finalized my deal today, and got:

$20/month + SAF + 911 + tax
250 day minutes
evenings and wekends @ 6pm - 8am
call display
Nokia 5300 for $0, with 3 year contract

(I wanted Voice mail, the rep said $6 more. So I said "forget it")

I got the samething but with VM and Text and $50 W810i with a 2 year contract. And I got the free 4GB memory card. I got this on my 2nd call.

[Aznsilvrboy]

You should NEVER try plan matching with them. If your "threatening" to cancel for that reason........you'll go nowhere. Just say I'm not satisfied as a customer. I'm not getting that I want.

Well...my approach was always just telling them that I want to cancel, and they'd ask why and I just say because Telus (or other competitor) is offering me a better price plan and I think my current one is too expensive for what I'm getting. All but one of the reps I spoke with said something along the lines of "well...what are they offering you? Perhaps I could offer you something that would make you want to stay with us." (The negotiation begins here) Then I just tell them a plan that I made up (THIS IS THE PLAN THAT YOU WANT THEM TO GIVE YOU, but nothing too ridiculous or else you're doomed to fail), and the rep would look over my current plan and offer me something. Usually they just offer you the standard retention plan. Some reps might be nicer and will cater to your specific requests while others would just blow you off if you say "that's not good enough".

[secretsam28]

I called in retentions today 3 times. Long story short, here's what i got:

250 weekday
$10 Communication Pak (Call Display, VM, 125 text msgs)
Rogers 2 Rogers
Unltd Eve/Wknds from 6pm
1000 Cdn Long Distance
All for $25 + 6.95 + 0.50 + Taxes = $37.00

The total ends up being higher than my plan before, but this time I got 1000 instead of 100 long distance minutes (more peace of mind from roaming or surprise charges!). And i also got the 125 text which I never had b4.

I chose to only do 24 months, wanted the free RAZR but was told its discontinued! So I paid $99 for the KRZR (they offered it for $49 if I went for 3yrs). I feel 2 years is long enough, just incase something better comes along with the technology and price plans!


Well, I don't know, this plan is a bit higher than what others have quoted, but I thought I'd open this up to comments from you guys....

[AirForceElite]

I got the samething but with VM and Text and $50 W810i with a 2 year contract. And I got the free 4GB memory card. I got this on my 2nd call.



I suggest double checking.

4GB promo is only for 3 year term.

[AirForceElite]

I still would like to negotiate for Unlimited Incoming for the Full 3yrs, not just the first 3months and also Unlimited Network Calling, not just R2R.

Anyone have any ideas other than going to a Mega Time Plan that I could potentially get the above added either by offering $ on my end or attempting to get additional credits?


Honestly..if i were you (and you dont have to do this) i would seriously stop calling.
You already called many times (to double check)..pretty sure all those calls are noted.
If I were you i would be afraid to call them anymore because they just might get annoyed and pull something like this...except from Rogers.

http://i11.tinypic.com/6afpfmw.jpg

[ephdub]

Honestly..if i were you (and you dont have to do this) i would seriously stop calling.
You already called many times (to double check)..pretty sure all those calls are noted.
If I were you i would be afraid to call them anymore because they just might get annoyed and pull something like this...except from Rogers.

http://i11.tinypic.com/6afpfmw.jpg

First to go... :eek:
I would never want to see that letter coming from Rogers to me.

[Eeric]

Honestly..if i were you (and you dont have to do this) i would seriously stop calling.
You already called many times (to double check)..pretty sure all those calls are noted.
If I were you i would be afraid to call them anymore because they just might get annoyed and pull something like this...except from Rogers.

http://i11.tinypic.com/6afpfmw.jpg

If I remember right, the article on Dailytech said it was for people who were calling in the dozens or hundreds of times over a few months' span. It was also rumored to be people who called in simply looking for someone to talk to, and were repeatedly (specifically) asked to stop calling in. I think calling in a couple of times to check your plan should be fine.

Then again its Rogers... :lol:

[soblecram]

I, for one, am very happy to see a letter like that from Sprint (Can Rogers be too far behind??). Although I do believe in the consumer getting the best deal possible, how much do you think ROgers pays the CSRs every day/week/month for handling useless calls about "oh, I can get a better deal at xxxxx wireless company".

Does anyone here call Shell just because the Esso has gas for 2 cents a litre cheaper?
Do you walk into your bosses office every 12 months, saying you are not happy with your pay, and that xxxx company will pay you more?


Every company will have their given deals, and some are reasonable, some are exceptional. That is why they have term-length agreements. You signed (either physically or verbally) an agreement for a certain length of time. Why should you be able to re-negotiate your agreement every 12 months because someone else has a better deal? If you don't like it, don't sign a 2 or 3 year contract.

I realize I will probably get flamed for this, and maybe deservedly, but I don't understand why everyone is wasting Rogers'/Fido/Telus/Bell/whoever's time to save 5-10-15 / month... You made your bed, now lie in it...

[/soapbox]

[mrdbdcc]

Honestly..if i were you (and you dont have to do this) i would seriously stop calling.
You already called many times (to double check)..pretty sure all those calls are noted.
If I were you i would be afraid to call them anymore because they just might get annoyed and pull something like this...except from Rogers.

http://i11.tinypic.com/6afpfmw.jpg

Although I appreciate your concern I do not think that verifying account status with Reps when you first sign up would be considered or fall in the area of the Sprint situation. I think that is smart and everyone should do it, as many RFD's have been hosed and promised things verbally, but then had Rogers pull a fast one on them and pull the quote back or say it never existed. My brother went through this first hand with Rogers Home phone when he was moving and you have no recourse if an agent does not note the account properly...all the power lies with that agent and the 'save' button.

'Buyer Beware' is a term you often here and should understand fully and attempt to protect yourself in as many ways as possible regardless if you are signing a cell phone contract or buying a used car off the guy next door.

mrdbdcc

[st7860]

The sprint letter is just an absurd idea. I don't think anyone really cares what Sprint or Rogers thinks. We pay them for service and expect the price to be good.

[tigger03]

has anyone heard of the "Unlimited Everything" Retention plan from Rogers for $30/mth?

Apparently this guy has heard of it: http://www.facebook.com/group.php?gid=2312315661&pwstdfy=3ec398eafeb84e1a73beb597e3fd96a3 ... but I don't think it's been mentioned here before.

This is also great advice: http://www.facebook.com/topic.php?uid=2312315661&topic=2348

and take a look at this guy's plan/bill: http://www.facebook.com/photo.php?pid=16362&o=all&op=1&view=all&subj=2454676401&aid=-1&id=506729148&oid=2454676401

[Acuratl]

FIRSTLY, spring is a very competitive company, not that i can say that about rogers. I think after a while, they stop making money on certain customers, so i can understand this letter, i believe it will never come down to this for rogers!

[Amourek]

I suggest double checking.

4GB promo is only for 3 year term.

I already got it and sold it. :lol:

[kcorscadden]

This is also great advice: http://www.facebook.com/topic.php?uid=2312315661&topic=2348

Nice info, accept for this part:

1. If you are a brand new customer, do not buy from a Rogers AT&T dealer, Rogers video store or Radio Shack store. Instead, buy your phone from a Future Shop or Best Buy location. Why? Because if you don't like your phone, or it is broken within the first year, Future Shop/Best Buy will allow you to either; exchange your phone for an exact model; pay the difference on a more expensive phone; or you can be reimbursed on the price of a cheaper phone. No exceptions! Future Shop/Best Buy demanded this of Rogers in April of 2003 and it is far better for you than the feeble manufacturers
repair warranty. You as a consumer will have a terrible time if you buy from Rogers and your phone
needs to go in for repair. You will either be without a phone for several weeks, or have to pay a dealer $25 for a loaner phone, which Rogers does not want to and will not willingly credit to your account. If you are a Telus, Fido or Bell customer, I am sure Future Shop demanded the same swap program from them too.

Correct me if I am wrong but FS/BB hasn't had Rogers/AT&T products for some 2 or 3 yrs now and the post on Facebook was made on April 18th, 2007. I have been in a FS/BB since that date and I haven't seen any Rogers products on the shelves other than possibly their PAYG service.

So I don't know what this guy is smoking.

[Haz]

Correct me if I am wrong but FS/BB hasn't had Rogers/AT&T products for some 2 or 3 yrs now and the post on Facebook was made on April 18th, 2007. I have been in a FS/BB since that date and I haven't seen any Rogers products on the shelves other than possibly their PAYG service.

So I don't know what this guy is smoking.You're right. FS/BB cleared out all their Rogers Wireless stuff 2 Christmases ago, I think. They only carry Telus, Bell and Fido now.

[coldpower27]

I, for one, am very happy to see a letter like that from Sprint (Can Rogers be too far behind??). Although I do believe in the consumer getting the best deal possible, how much do you think ROgers pays the CSRs every day/week/month for handling useless calls about "oh, I can get a better deal at xxxxx wireless company".

Does anyone here call Shell just because the Esso has gas for 2 cents a litre cheaper?
Do you walk into your bosses office every 12 months, saying you are not happy with your pay, and that xxxx company will pay you more?


Every company will have their given deals, and some are reasonable, some are exceptional. That is why they have term-length agreements. You signed (either physically or verbally) an agreement for a certain length of time. Why should you be able to re-negotiate your agreement every 12 months because someone else has a better deal? If you don't like it, don't sign a 2 or 3 year contract.

I realize I will probably get flamed for this, and maybe deservedly, but I don't understand why everyone is wasting Rogers'/Fido/Telus/Bell/whoever's time to save 5-10-15 / month... You made your bed, now lie in it...

[/soapbox]

Because money in your pocket, is money you can spend in other places or save up.

[Octavius]

ARGH!

Stupid ^!@% Rogers ><

I sign up for my retention plan and agree to pay 50 bucks for the w810i. Give them all my info and credit card...1 week goes by and my order is canceled due to there being "no credit card number on file".

Ok, I re-sign up, asking the same phone for the same price to be sent to me. I give them yet another credit card number (AMEX this time). 2 days go by and I find out my phone order is canceled yet again due to there being "no credit card number on file".

Both times I gave them my credit card numbers and my drivers license number, both times my order is canceled. My cards have PLENTY of credit on them and I told them to go ahead and bill the card numbers I gave them. I know for a fact that the card numbers were right, I got the rep to confirm with me while they were inputting them into the system.

I called back twice, confirming there was in fact a credit card number on my file.

Now, the new rep (non-retentions) is unable to sign me up on the plan I had agreed upon...I got her to send an email to my original rep asking her to get into contact with me ASAP.

I'm starting to get ridiculously annoyed and aggravated at the whole process. Has anyone else had a problem like mine? What are the odds my original rep will actually call me back (the rep told her to call me ASAP regarding my account)?

STUPID ROGERS. CAN'T DO ANYTHING RIGHT >:(

[coldpower27]

ARGH!

Stupid ^!@% Rogers ><

I sign up for my retention plan and agree to pay 50 bucks for the w810i. Give them all my info and credit card...1 week goes by and my order is canceled due to there being "no credit card number on file".

Ok, I re-sign up, asking the same phone for the same price to be sent to me. I give them yet another credit card number (AMEX this time). 2 days go by and I find out my phone order is canceled yet again due to there being "no credit card number on file".

Both times I gave them my credit card numbers and my drivers license number, both times my order is canceled. My cards have PLENTY of credit on them and I told them to go ahead and bill the card numbers I gave them. I know for a fact that the card numbers were right, I got the rep to confirm with me while they were inputting them into the system.

I called back twice, confirming there was in fact a credit card number on my file.

Now, the new rep (non-retentions) is unable to sign me up on the plan I had agreed upon...I got her to send an email to my original rep asking her to get into contact with me ASAP.

I'm starting to get ridiculously annoyed and aggravated at the whole process. Has anyone else had a problem like mine? What are the odds my original rep will actually call me back (the rep told her to call me ASAP regarding my account)?

STUPID ROGERS. CAN'T DO ANYTHING RIGHT >:(

Can't you just ask that the amount be credited to your monthly bill? That way you can pay off your monthly bill at the end of the month with the additional cost instead.

[Octavius]

Can't you just ask that the amount be credited to your monthly bill? That way you can pay off your monthly bill at the end of the month with the additional cost instead.

They refuse to do it, any phone from now on that they send out that is over 50.00 they need a credit card "on file" to bill before hand.

I don't have a problem with that, I have a problem that even with 2 credit card numbers on file with LOADS of credit on them, the monkeys working in the processing department can't seem to charge EITHER of the cards.

[justblaze619]

does anyone know all the corporate plans offered by TD Bank? Please let me know

[Skeets]

They refuse to do it, any phone from now on that they send out that is over 50.00 they need a credit card "on file" to bill before hand.

I don't have a problem with that, I have a problem that even with 2 credit card numbers on file with LOADS of credit on them, the monkeys working in the processing department can't seem to charge EITHER of the cards.


This must be a very new policy. I purchased a Curve through retentions two weeks ago and they charged my account. I had the phone in my hands 19 hours after I called.

[kcorscadden]

ARGH!

Stupid ^!@% Rogers ><

I sign up for my retention plan and agree to pay 50 bucks for the w810i. Give them all my info and credit card...1 week goes by and my order is canceled due to there being "no credit card number on file".

Ok, I re-sign up, asking the same phone for the same price to be sent to me. I give them yet another credit card number (AMEX this time). 2 days go by and I find out my phone order is canceled yet again due to there being "no credit card number on file".

Both times I gave them my credit card numbers and my drivers license number, both times my order is canceled. My cards have PLENTY of credit on them and I told them to go ahead and bill the card numbers I gave them. I know for a fact that the card numbers were right, I got the rep to confirm with me while they were inputting them into the system.

I called back twice, confirming there was in fact a credit card number on my file.

Now, the new rep (non-retentions) is unable to sign me up on the plan I had agreed upon...I got her to send an email to my original rep asking her to get into contact with me ASAP.

I'm starting to get ridiculously annoyed and aggravated at the whole process. Has anyone else had a problem like mine? What are the odds my original rep will actually call me back (the rep told her to call me ASAP regarding my account)?

STUPID ROGERS. CAN'T DO ANYTHING RIGHT >:(

Why are you going through normal customer service or are you? Call retentions since it is a retentions plan. The normal CSR's can't do what the Retention CSR's can. I don't even talk to the normal ones any more unless it is something simple.

[Octavius]

Why are you going through normal customer service or are you? Call retentions since it is a retentions plan. The normal CSR's can't do what the Retention CSR's can. I don't even talk to the normal ones any more unless it is something simple.

Retentions was unhelpful....I'm a new wireless customer. I lucked out the one time I got a rep who was willing to sign me up for a retention plan as a new customer.

Regular CSR transferred me to retentions, the person at retentions that she talked to was obviously a dick, he told her "we don't do that for new customers" (even though my original rep made detailed notes in my account) and proceeded to not help me at all.

All I can hope for now is that my original rep will call me back after they emailed her (she's the retention rep that first set me up with all this). If she doesn't call within a week I'll have to figure out something else.

[Eeric]

I, for one, am very happy to see a letter like that from Sprint (Can Rogers be too far behind??). Although I do believe in the consumer getting the best deal possible, how much do you think ROgers pays the CSRs every day/week/month for handling useless calls about "oh, I can get a better deal at xxxxx wireless company".

Does anyone here call Shell just because the Esso has gas for 2 cents a litre cheaper?
Do you walk into your bosses office every 12 months, saying you are not happy with your pay, and that xxxx company will pay you more?


Every company will have their given deals, and some are reasonable, some are exceptional. That is why they have term-length agreements. You signed (either physically or verbally) an agreement for a certain length of time. Why should you be able to re-negotiate your agreement every 12 months because someone else has a better deal? If you don't like it, don't sign a 2 or 3 year contract.

I realize I will probably get flamed for this, and maybe deservedly, but I don't understand why everyone is wasting Rogers'/Fido/Telus/Bell/whoever's time to save 5-10-15 / month... You made your bed, now lie in it...

[/soapbox]

Although I see the point to your argument, I don't think a few 5 min calls to ensure they have down on record what they promised you is too much to ask. Say you call 6 times, 5 min each (dont count waiting time, cuz thats their fault), thats 30 min of a CSR getting paid.... $15/hr? Thats $7.50, and considering you're the one paying them, what, ~35/month(typically)? This is by no means a small amount. You have no obligation to give them a cent unless they give you a reason to stick with them - whether price, convenience, or features that makes them better than competitors.

And the problem in many cases is you're not getting what they AGREED to give you. Also, on the flip side, why are they wasting their time trying to save 5-10-15/month from you? The cases where Sprint closed accounts was I believe extremely excessive call-ins, dozens of times or hundreds of times constantly throughout their terms, not just while initially setting everything up.

my 2c

[kcorscadden]

Retentions was unhelpful....I'm a new wireless customer. I lucked out the one time I got a rep who was willing to sign me up for a retention plan as a new customer.

Regular CSR transferred me to retentions, the person at retentions that she talked to was obviously a dick, he told her "we don't do that for new customers" (even though my original rep made detailed notes in my account) and proceeded to not help me at all.

All I can hope for now is that my original rep will call me back after they emailed her (she's the retention rep that first set me up with all this). If she doesn't call within a week I'll have to figure out something else.

That sucks, but I guess you are lucky too a degree that you got a retention plan in the first place since you are a new customer. Hopefully the retention rep will call you back and give you some answers. Why didn't they process the CC over the phone with you right then and there?

[Octavius]

That sucks, but I guess you are lucky too a degree that you got a retention plan in the first place since you are a new customer. Hopefully the retention rep will call you back and give you some answers. Why didn't they process the CC over the phone with you right then and there?

Honestly, I have no idea. I gave them my Drivers License and two of my credit card numbers and I even asked them if there will be a problem billing them. They told me there would not be (both times).

I *really* hope my original rep calls me back...I really don't wanna renew will Bell again but if I don't hear back within a week then I won't have a choice.

[kcorscadden]

Honestly, I have no idea. I gave them my Drivers License and two of my credit card numbers and I even asked them if there will be a problem billing them. They told me there would not be (both times).

I *really* hope my original rep calls me back...I really don't wanna renew will Bell again but if I don't hear back within a week then I won't have a choice.

Call Rogers back in a couple of hrs (don't want to call again too soon since you have already called them 2 or 3 times already) and ask them to process the order on your CC right then and there and don't hang up until they say they have successfully processed the order.

[Octavius]

Call Rogers back in a couple of hrs (don't want to call again too soon since you have already called them 2 or 3 times already) and ask them to process the order on your CC right then and there and don't hang up until they say they have successfully processed the order.

I'll give them a shot tomorrow. Hopefully it works out better this time...thanks.

[justblaze619]

does anyone know all the corporate plans offered by TD Bank? Please let me know
need to quote myself before it gets lost lol

[Octavius]

need to quote myself before it gets lost lol

Contact Rogers Wireless and let them know you work for TD. They will spend about 5 minutes or so looking through their system in an attempt to find any plans available to TD Employees.

To sign up for these plans you'll need to provide them with proof of employment, usually a paystub and/or letter from your supervisor will do the trick.

[preshans]

btw....i was wondering if any of you guys were able to get the stardard 25 dollar 250 day , unltd eve/week @ 6 plan with weekends AFTER 5 instead 6?

[kcorscadden]

btw....i was wondering if any of you guys were able to get the stardard 25 dollar 250 day , unltd eve/week @ 6 plan with weekends AFTER 5 instead 6?

If all you are getting is:

250 ATM
Eve/Week @ 5pm

Then you should easily be able to get it for $25. What makes it tricky is when you start adding CID, VM, R2R, Unlimited Inc, etc.... The more stuff you add, the harder (*cough*) it is for Rogers to justify the $25 a month.

[harvard_jd]

How does this plan sound?


-250 daytime minutes
-unlimited evenings @ 6PM + unlimited weekends
-unlimited R2R
-caller ID + voicemail + 125 txt
-100 Canadian LD mins

$ 25.00 base plan
$ 1.00 txt msging
$ 6.95 SAF
$ 0.50 911
---------------------
$ 33.45 + tax = $38.13 per month

Currently on a 3 year contract and renewed recently. It's an OK plan but when school starts in Sept. - I'm afraid I'll go over so no point then.


DREAM PLAN: (for same price)

-275 daytime minutes
-unlimited evenings @5PM + unlimited weekends
-unlimited networking calling
-unlimited incoming calls
-caller ID + voicemail + 125 txt
-100 Canadian LD mins

I'd agree to a 10 year contract on this plan !

[coldpower27]

There is 5PM evenings now?? When did this occur?

[nfnx]

does anyone know all the corporate plans offered by TD Bank? Please let me know

18 bucks a month
200 minutes anytime
exact billing
call display
voicemail i think
10 cent ca long distance
cheap american long distance

5 bucks more and you get weekends/ evengings at 6pm

[kcorscadden]

How does this plan sound?


-250 daytime minutes
-unlimited evenings @ 6PM + unlimited weekends
-unlimited R2R
-caller ID + voicemail + 125 txt
-100 Canadian LD mins

$ 25.00 base plan
$ 1.00 txt msging
$ 6.95 SAF
$ 0.50 911
---------------------
$ 33.45 + tax = $38.13 per month

Currently on a 3 year contract and renewed recently. It's an OK plan but when school starts in Sept. - I'm afraid I'll go over so no point then.

It ain't great, but it ain't bad either. You can definitely do better though.

I am paying $32.45 + tax ($36.99) and I have on top of what you were offered:

- Unlimited Incoming
- 1000 CDN LD

I was out of contract and threatened to go to Telus if I didn't get what I wanted.

Keep trying and see what else you can get, but since you are under contract already, a lot of your bargaining power is gone unless you are willing to cancel.

[micowave]

I got for $27

225 DT minutes
Unlimited evening weekend after 6pm
CallID, Voice Mail, 125 Text message
Rogers to rogers, rogers to fido, rogers to rogers homephone
unlimited incoming
100 LD

With all the other junk around $39.27 and the K790 for 99.99. Took me 3 tries and I did because everyone said it takes 3 tries lol

[stratux]

I just called again:
275 mins
free e and w @ 6pm
R2R
Caller ID
Voicemail

$20+6.95+0.5

[stratux]

Actually it just changed again. After lots of work I got a sick plan.

275 mins
free e and w from 6
R2R
Caller ID
Voicemail
125 Text Msgs
100 long distance mins

$25-$5 Credit+$10 Communication - $10 Communication Credit = $20

[stratux]

And they gave me unlimited calling for 3 months again. WOW I was only a customer for 3 months

[Aznsilvrboy]

Actually it just changed again. After lots of work I got a sick plan.

275 mins
free e and w from 6
R2R
Caller ID
Voicemail
125 Text Msgs
100 long distance mins

$25-$5 Credit+$10 Communication - $10 Communication Credit = $20

I have the same plan as you, except I dont have R2R...which is a big difference I guess. I'm also paying $20 + SAF + 911 fee. I've been a customer for almost 2 months.

[stratux]

pretty good indeed.

[efstuck]

100 minutes anytime
1000 minutes weekends and weekdays from 5pm
unlimited network calling (fido/rogers)
voice mail, caller ID, 125 txt msgs

all for 14$ + system fees + tax

[coldpower27]

I suck so bad at this, I called in to Retentions directly, said I was inquiring about canceling my phone, got transfered to Consolidated, but they offer me crap. It was guy I dunno if that helps or not.

I found out I was eligible for a HUP and they offer me the W810I at 79.99 which is like blah...

I was offered the normal retention plan but without Voicemail. Blah.

[parrot5]

(I wanted Voice mail, the rep said $6 more. So I said "forget it")

Just to follow up on my own post. The deal was inked yesterday, and today I just realized that if I signed up for the corp. plan instead (although with less minutes and @8pm), I'd have gotten the Voicemail. So tonight I called directly to retentions (the last times I dialed *611 then get transferred), then frankly and nicely told the rep exactly what I said right above (except the part in brackets), and asked if he's willing to give voicemail to me as sort of a goodwill credit. Yay.

So now I'm locked in for 3 years for:

250 anytime minutes
evenings and wekends @ 6pm - 8am
call display, voicemail
Nokia 5300 for $0
$20/month + SAF + 911 + tax

Not considered great deal I know, but I'm saving $11 per month while getting extra minutes, earlier W/E start, extra voicemail, and a free phone, all while I still had 4 months to go with my original contract. Thanks RFD!

Not even one rep along the way mentioned about an admin fee however... Can I safely assume that it's waived?

[plumed]

Not even one rep along the way mentioned about an admin fee however... Can I safely assume that it's waived?

you can never assume anything with rogers reps. seriously. i wouldn't think you'd have to pay it, but i would certainly call in and ask it like "i was told that the admin fee was waived, i'm just calling to confirm that it in fact was...can you check for me?" or something along those lines.

[raging001]

I never been with rogers before and was just pay as you go with telus before but I decided to try and see what I could get with rogers retentions so it took about 2 calls and I got
250 day mins
free weekends and weeknights after 6
rogers to rogers
vm/cid/
125 tm and free incoming
6 mths of free web browsing
3 months of unlimited calling
and a free Motorola K1 KRZR for a 3 yr contract
plus a 5.00 credit for the life of the contract for just under 32 bucks everything in

[preshans]

How does this plan sound?


-250 daytime minutes
-unlimited evenings @ 6PM + unlimited weekends
-unlimited R2R
-caller ID + voicemail + 125 txt
-100 Canadian LD mins

$ 25.00 base plan
$ 1.00 txt msging
$ 6.95 SAF
$ 0.50 911
---------------------
$ 33.45 + tax = $38.13 per month

Currently on a 3 year contract and renewed recently. It's an OK plan but when school starts in Sept. - I'm afraid I'll go over so no point then.


DREAM PLAN: (for same price)

-275 daytime minutes
-unlimited evenings @5PM + unlimited weekends
-unlimited networking calling
-unlimited incoming calls
-caller ID + voicemail + 125 txt
-100 Canadian LD mins

I'd agree to a 10 year contract on this plan !


Haha..i have a similar plan....but no incoming or 125 txt or after 5. I have a 10 dollar credit thougth....i don't want more stuff ....cuz i'm a student who wants to save every FUKN penny:lol:

[preshans]

If all you are getting is:

250 ATM
Eve/Week @ 5pm

Then you should easily be able to get it for $25. What makes it tricky is when you start adding CID, VM, R2R, Unlimited Inc, etc.... The more stuff you add, the harder (*cough*) it is for Rogers to justify the $25 a month.

i'm aint getting incoming or txt msg...but i do have network calling , VM for ONLY a year free, caller id free...I don't mind paying an extra dollars to get it at 5 .....10 dollars is the max that I can pay extra......for me have 10 dollar credit!!!

[kcorscadden]

i'm aint getting incoming or txt msg...but i do have network calling , VM for ONLY a year free, caller id free...I don't mind paying an extra dollars to get it at 5 .....10 dollars is the max that I can pay extra......for me have 10 dollar credit!!!

So if I understand this correctly, you are getting:

250 ATM
E&W @ 5pm
Unlimited Network Calling (Rogers and Fido)
CID
VM (1 yr)

$25 + SAF ($6.95) + 911 ($.50) = $32.45 + tax = $36.99

This is an ok plan when I compare it too mine which is for the exact same price, but you should be able to get better if that is what you want.

Just so you can compare, I have:

250 ATM
E&W @ 6pm
CID, VM, 125 Text
R2R
Unlimited Incoming
1000 CDN LD

Exact same price as yours. I even got a free SE W810i when I agreed to a 3 yr contract.

When you compare your plan to mine, you hopefully can see that you can do better. It all depends on the rep you get and what you want and are willing to pay.

[preshans]

So if I understand this correctly, you are getting:

250 ATM
E&W @ 5pm
Unlimited Network Calling (Rogers and Fido)
CID
VM (1 yr)

$25 + SAF ($6.95) + 911 ($.50) = $32.45 + tax = $36.99

This is an ok plan when I compare it too mine which is for the exact same price, but you should be able to get better if that is what you want.

Just so you can compare, I have:

250 ATM
E&W @ 6pm
CID, VM, 125 Text
R2R
Unlimited Incoming
1000 CDN LD

Exact same price as yours. I even got a free SE W810i when I agreed to a 3 yr contract.

When you compare your plan to mine, you hopefully can see that you can do better. It all depends on the rep you get and what you want and are willing to pay.


Hey B...made a few errors this is what I have

$25 plan
250+25 bonus day time minutes
Unltd early eve/week @ 6
Caller Id(free)
VM for a year (free)
100 Cdn LD
$10 dollar credit

25-10+6-6+6-6+6.95+0.50=22.45

SO around $25.60 AFTER TAX.

I don't want to pay alot. Thats' why I don't mind paying and extra 10 buckz MAX for changing it to after 5 cuz I make alot calls during that time.

[kcorscadden]

Hey B...made a few errors this is what I have

$25 plan
250+25 bonus day time minutes
Unltd early eve/week @ 6
Caller Id(free)
VM for a year (free)
100 Cdn LD
$10 dollar credit

25-10+6-6+6-6+6.95+0.50=22.45

SO around $25.60 AFTER TAX.

I don't want to pay alot. Thats' why I don't mind paying and extra 10 buckz MAX for changing it to after 5 cuz I make alot calls during that time.

Not bad, I would try and push for VM for the full 3 yrs though. Once you lose the VM after the 1st yr, the deal still won't be bad, but would be better if you could have it for the 3 yrs.

For what you are getting, you are definitely doing good on price in my eyes.

[preshans]

Not bad, I would try and push for VM for the full 3 yrs though. Once you lose the VM after the 1st yr, the deal still won't be bad, but would be better if you could have it for the 3 yrs.

For what you are getting, you are definitely doing good on price in my eyes.

YEAAAAAA YOOOO!!I love the price .....My friend said to wait till my HUP which will be in like 7 months....or wait till nex year ...jus couple of dayz before the vm goes away.But bro, u think they'll give it to me for free for the duration of my contract? I highly doubt it! I don't really use the VM alot thought...BUT I STILL want it for free:lol: So yea. I really want my evenings to start after 5 though!

[Octavius]

Well, here goes attempt #3.

Called retentions today to re-submit my order for my phone. The guy said my MC will be billed and they have my AMEX on file in case there is any problem. I *really* hope it goes through this time.

I just hope I don't get my original rep in trouble...the guy said it's against "Rogers Business Rules" that she offered me that plan since I wasn't a wireless customer already...but he said I should get the plan anyway since that was what was offered to me and it was documented.

My original rep will hopefully call me back to follow up and make sure it is all good, but I just really hope I didn't get her in any hot water.

Here's to hoping 3rd time is a charm. Hopefully within 2 weeks I'll be on Rogers with my new phone and the plan that was promised for the price promised as well. If so I'll be one super happy camper (and assuming of course I didn't inadvertently get anyone fired).

Come on Rogers, ol Gil really needs this one!

[preshans]

There is 5PM evenings now?? When did this occur?

DAWG..ITS BEEEN LIKE SOME 4 MONTHZ SINCE IT CAME OUT

[preshans]

Well, here goes attempt #3.

Called retentions today to re-submit my order for my phone. The guy said my MC will be billed and they have my AMEX on file in case there is any problem. I *really* hope it goes through this time.

I just hope I don't get my original rep in trouble...the guy said it's against "Rogers Business Rules" that she offered me that plan since I wasn't a wireless customer already...but he said I should get the plan anyway since that was what was offered to me and it was documented.

My original rep will hopefully call me back to follow up and make sure it is all good, but I just really hope I didn't get her in any hot water.

Here's to hoping 3rd time is a charm. Hopefully within 2 weeks I'll be on Rogers with my new phone and the plan that was promised for the price promised as well. If so I'll be one super happy camper (and assuming of course I didn't inadvertently get anyone fired).

Come on Rogers, ol Gil really needs this one!

wow...i felt ur pain B

[kcorscadden]

YEAAAAAA YOOOO!!I love the price .....My friend said to wait till my HUP which will be in like 7 months....or wait till nex year ...jus couple of dayz before the vm goes away.But bro, u think they'll give it to me for free for the duration of my contract? I highly doubt it! I don't really use the VM alot thought...BUT I STILL want it for free:lol: So yea. I really want my evenings to start after 5 though!

Only one way to find out, call in and ask.

[coldpower27]

DAWG..ITS BEEEN LIKE SOME 4 MONTHZ SINCE IT CAME OUT

Well I don't check this thread that often, only during the times when I am trying to negotiate for a good plan, the last time I checked this thread regularly was likely last year...

[CHINAdeals]

hey does anyone know what the 'min. ' amount is to keep your number?

i will be getting a 'work' phone for the next year (unlim minutes/long d etc.)

right now i'm NOT on contract with rogers but i really like my number.


does anyone know what my options are?

ideally. i'd like to FORWARd all my calls to my current number.to my new number..with little/no charges.

OR

pause the account..for 12 mths..with little/no chargers

[Eeric]

So the memory promo no longer includes the SE K790, but the W580i instead...... is this phone avail yet? Any idea on its pricing?

[bubble.tea]

..... i'd like to FORWARd all my calls to my current number.to my new number..with little/no charges.....
I didn't understand what you're asking here.:confused: :confused:

Did you mean forward all your calls FROM your current number TO the new number?

#1, if you suspend your account, you can'T CF anything-I would think.

[lindmar]

My contract expired in Dec. They offered me the new Blackberry 8800 for $85 ($100 + $35 admin -$50 mail in). And gave me a $30 credit for feature fees I have paid since Dec.

Could not get them to add any features to my current plan though, but will try to get the comm value bundle when i get the phone. I was just happy about the phone for cheap.

Current plan:
$25
200 wkday
Unlimited Eve/Wkds @ 6PM
Call Display
Voicemail


Are you sure you got a $600 blackberry for $85 bucks?

I think he might have got a nokia 8800 or been mistaken. I have been with rogers for a long time, have a very high revenue account with them of about 400 a month. They just told me the absolute best on the 8800 would be $399 with 3 years of renewal.

no thanks

[CHINAdeals]

I didn't understand what you're asking here.:confused: :confused:

Did you mean forward all your calls FROM your current number TO the new number?

#1, if you suspend your account, you can'T CF anything-I would think.

yah. srry for the confusion i meant forward my calls FROM my current number TO the new number

does it cost to totally 'suspend' the account anyways? (and keep the number. so i can use it later when i come back in 12 mths time? )

[bubble.tea]

yah. srry for the confusion i meant forward my calls FROM my current number TO the new number

does it cost to totally 'suspend' the account anyways? (and keep the number. so i can use it later when i come back in 12 mths time? )

You'll have to pay SAF. Suspending is reserved for exceptional cases, like Military personnel going overseas for 6months...or Deaths in families, or what-not. "Cuz I want to" just won't cut it....though you can Definately give it a shot.

[CHINAdeals]

You'll have to pay SAF. Suspending is reserved for exceptional cases, like Military personnel going overseas for 6months...or Deaths in families, or what-not. "Cuz I want to" just won't cut it....though you can Definately give it a shot.

true thanks for the tip.

and i guess with that 'route'. the number will be inactive for a period of time until i reactivate (again reitterrating that i can't 'forward' calls while account suspended.). hrm. maybe i'l just cancel and get a new number. oh bah. but if i do that i can't negotiate with 'retentions' :S

[atforum]

I never been with rogers before and was just pay as you go with telus before but I decided to try and see what I could get with rogers retentions so it took about 2 calls and I got
250 day mins
free weekends and weeknights after 6
rogers to rogers
vm/cid/
125 tm and free incoming
6 mths of free web browsing
3 months of unlimited calling
and a free Motorola K1 KRZR for a 3 yr contract
plus a 5.00 credit for the life of the contract for just under 32 bucks everything in


WOW. I am already a pay as you go member and I am gonna call them and try to get a free phone wiht 2 yrs contract.

[Makaveli the Don]

Hey, I've seen this thread for a while, I don't really understand it much. Can anyone give me advice on how to change my $50 plan:
200 WD + 50 Bonus= 250WD
1000 Eve. & W/E
25 texts
CID

to a better, cheaper plan?

Thanks in advance!

[AirForceElite]

Hey, I've seen this thread for a while, I don't really understand it much. Can anyone give me advice on how to change my $50 plan:
200 WD + 50 Bonus= 250WD
1000 Eve. & W/E
25 texts
CID

to a better, cheaper plan?

Thanks in advance!


......call retention department?
seriously there is no magic
call and say you want to cancel...it doesnt get any simpler than that

[kuqdew]

is this deal still active

[kcorscadden]

Hey, I've seen this thread for a while, I don't really understand it much. Can anyone give me advice on how to change my $50 plan:
200 WD + 50 Bonus= 250WD
1000 Eve. & W/E
25 texts
CID

to a better, cheaper plan?

Thanks in advance!

It all depends on what you are looking for and what you are willing to spend. Once you figure that out, the rest is somewhat easy if it is reasonable.

Based on what you have now, you should be able to get:

250 ATM
Unlimited E&W @ 6pm
CID
125 or perhaps 2500 texts

Approx $20 to $25 + SAF and 911 + taxes. You could even add stuff to this plan like VM and perhaps Unlimited Incoming and still pay the same price.

Here is my advice. Make a list of the stuff you must have and the stuff you would like to have. Then come up with a reasonable price. Depending on the plan, $25 should be more than reasonable. Then call retentions and list off all the things that you must have and would like, but don't tell them that this is what you would like to have. Basically, you are throwing everything on the table and then they will begin to compromise with you but giving you this, but not that. Who knows, you may get it all. If/When the push comes to shove then start to reveal in small bits that this is what I need and this is what I can do without. Think like you are playing poker. You don't want to reveal your hand too soon or you will lose any leverage that you may have gained.

It will take a few calls probably to get what you want, but keep trying until you get it.

[atforum]

Wow I called them and said I am going to move to telus and they did not even ask the reason. That is soooooooooooo COLD :mad: 2 calls already >:(

EDIT: Called retentions directly and he refused to basically give me any similar plan. They give non-rogers customers plans but not for us..time to leave. Probably go to fido or telus.

[alogostyle]

I got:

250 Anytime Minutes
My5
Unlimited Evenings and Weekends @6pm

$25 for the plan

Call Display
Voicemail
125 Text messages

$10 for communicate value pack

100 CDN long distance minutes

-$15 Monthly Credit

So $25 + $10 - $15 + $6.95 + $0.50 + taxes = $31.29/month

[AirForceElite]

I got:

250 Anytime Minutes
My5
Unlimited Evenings and Weekends @6pm

$25 for the plan

Call Display
Voicemail
125 Text messages

$10 for communicate value pack

100 CDN long distance minutes

-$15 Monthly Credit

So $25 + $10 - $15 + $6.95 + $0.50 + taxes = $31.29/month

why cid and vm when you get value pack?

[bubble.tea]

why cid and vm when you get value pack?

person is just 'breakin' it down' for us n00bs :D

[tree]

I am on Rogers pay as you go right now. I have been on Rogers pay as you go for the last couple years. Is it possible for me to call into retention to get a good monthly plan plus a free phone, or do I have to be on a monthly plan already? Thanks.

[EGee6]

I am on Rogers pay as you go right now. I have been on Rogers pay as you go for the last couple years. Is it possible for me to call into retention to get a good monthly plan plus a free phone, or do I have to be on a monthly plan already? Thanks.

Nobody knows

You're going to have to call into Rogers and ask them

[djgee]

I got:

250 Anytime Minutes
My5
Unlimited Evenings and Weekends @6pm

$25 for the plan

Call Display
Voicemail
125 Text messages

$10 for communicate value pack

100 CDN long distance minutes

-$15 Monthly Credit

So $25 + $10 - $15 + $6.95 + $0.50 + taxes = $31.29/month

Is this a retention plan? If it is, that's really interesting because I tried to get MY5 as part of a retention plan on a fourth line. The rep was really nice but advised me that MY5 was only available on a regular plan (i.e. with only 150 daytime minutes and such). Anyhoo, they offered me this as a fourth line:

250 anytime minutes
unlimited after 8
unlimited incoming
R2R
CID
VM
125 TEXT
$20+SAF+911+taxes

If MY5 is indeed available on retentions, do you think it's realistic to replace the unlimited incoming and R2R for MY5 and evenings @ 5?

[atforum]

I am on Rogers pay as you go right now. I have been on Rogers pay as you go for the last couple years. Is it possible for me to call into retention to get a good monthly plan plus a free phone, or do I have to be on a monthly plan already? Thanks.

I think the answer is no. I am also a Pay as you go customer and when I called them and told I am gonna move to telus monthly package they said fine. :mad:

[Aznsilvrboy]

I got:

250 Anytime Minutes
My5
Unlimited Evenings and Weekends @6pm

$25 for the plan

Call Display
Voicemail
125 Text messages

$10 for communicate value pack

100 CDN long distance minutes

-$15 Monthly Credit

So $25 + $10 - $15 + $6.95 + $0.50 + taxes = $31.29/month

I have the same plan as you, except I dont have My5 :mad: I should call back in a while and ask for it.

[atforum]

I remember someone told that they dont keep record of calls made to retention by prepaid members. That is totally false. I made a call and the person found out that I did infact call yesterday:lol: Let me try one last time today

[stratux]

I don't seem to have the 25 bonus mins, does anybody know why?

[Deevusone]

Wow I called them and said I am going to move to telus and they did not even ask the reason. That is soooooooooooo COLD :mad: 2 calls already >:(

EDIT: Called retentions directly and he refused to basically give me any similar plan. They give non-rogers customers plans but not for us..time to leave. Probably go to fido or telus.

so are you saying that all these plans that these ppl are receiving are for new activations only and not for existing customers?? then why do they call to the customer retention dept?

[atforum]

so are you saying that all these plans that these ppl are receiving are for new activations only and not for existing customers?? then why do they call to the customer retention dept?

The others are either new members or monthly plan holders. I am a pay as you go member. Probably that is why they dont care as they know my old spending history

[Deevusone]

The others are either new members or monthly plan holders. I am a pay as you go member. Probably that is why they dont care as they know my old spending history

ok.... i thought u were a monthly plan holder. Well, i'm going to check to see how many more months i have on my contract and attempt to take advantage of retention offer. Right now, i have the following:

@ $20.00
200 weekday minutes
Unlimited Evenings (starting @ 8pm)/Weekends
Call Display (probably included from $10 Communicate Value Pack)
Free Incoming Text Messages
Call Waiting & Group Calling (no idea what is group calling)

additional $10.00 Communicate Value Pack
Voicemail
Call Display
125 Sent Text Messages

I'm paying a little over $40 after SAF and taxes. I need to minimize the cost.

[Deevusone]

Actually it just changed again. After lots of work I got a sick plan.

275 mins
free e and w from 6
R2R
Caller ID
Voicemail
125 Text Msgs
100 long distance mins

$25-$5 Credit+$10 Communication - $10 Communication Credit = $20

is the $10 communication credit for the length of your contract or is it for a limited time offer? I want the same plan, but i also want the unlimited incoming calls.

[NorthernSilence]

What the hell is this 400 dollars to cancel your phoneplan now? ****ing ridiculous (sorry) but I got a phone worth 200 dollars and I've plunked over 1 grand into this stupid company. AHHHH I want out now!

[Octavius]

What the hell is this 400 dollars to cancel your phoneplan now? ****ing ridiculous (sorry) but I got a phone worth 200 dollars and I've plunked over 1 grand into this stupid company. AHHHH I want out now!

Uhhh...it's been like that for quite a while now. The cost to cancel your contract is the lesser of $20.00/month for however many months remaining on your contract OR $400.00

If you want out, pay someone like 60 bucks to unlock and debrand your $200.00 phone and sell it for like $380.00 on ebay. That way you won't be out too much cash to get out of your contract.

[_protege_]

My contract was ending, and after a few calls this is what I got for $25 base per month (plus SAF, taxes, 911):

250 mins
eve/wknds 6 pm
rogers to rogers
cid
vm
100 long distance min.
125 text/unlim. incoming text
Motorola Krazr K1 for 49.99

so basically like $35/month

I kept on trying to push for the krazr to be free but no luck

before I was on a student plan which was a total rip off, $54/mnth and I didn't even have VM or call display...the only perks were rogers-rogers and unliminted incoming, 250 min, eve/weekends at 9 pm!!!

Also, the guy said my cid and vm is some bundle, do I have call waiting as well?

[djgee]

My contract was ending, and after a few calls this is what I got for $25 base per month (plus SAF, taxes, 911):

250 mins
eve/wknds 6 pm
rogers to rogers
cid
vm
100 long distance min.
125 text/unlim. incoming text
Motorola Krazr K1 for 49.99

so basically like $35/month

I kept on trying to push for the krazr to be free but no luck

before I was on a student plan which was a total rip off, $54/mnth and I didn't even have VM or call display...the only perks were rogers-rogers and unliminted incoming, 250 min, eve/weekends at 9 pm!!!

Also, the guy said my cid and vm is some bundle, do I have call waiting as well?

I believe that CW is a standard feature.

[Shoryuken]

on my plan, I'm supposed to be getting both a Monthly Plan Credit and a Public Relations Credit (reoccurring every month)

the public relations credit was supposed to bring the $20 communicate package down to $10/mo

for some reason, however, the public relations credit is not showing up on my online services summary, while my monthly plan credit is.

I haven't gotten my printed bill yet, but im wondering if it is normal for the public relations credit to not show up just yet.... or does anyone have this credit showing on the online services site?

just wondering if the retentions rep forgot to add this credit :confused:

[eddie1687]

So has anyone tried calling in twice? Like I already got a retention plan half a year ago, but i want an additional upgrade, i went from

$20
200 min
cid

to

$20
250 min
cid
free after 6 / weekends

so would I be able to call in and act like I've never heard of a retention plan before or would she know right away that I've already done this before? I'm looking to add some free txt msgs, rgrs to rgrs, and free incoming.

[kcorscadden]

So has anyone tried calling in twice? Like I already got a retention plan half a year ago, but i want an additional upgrade, i went from

$20
200 min
cid

to

$20
250 min
cid
free after 6 / weekends

so would I be able to call in and act like I've never heard of a retention plan before or would she know right away that I've already done this before? I'm looking to add some free txt msgs, rgrs to rgrs, and free incoming.

Assuming the rep does a little bit of research, they will easily find that you know what the retentions department is. Now with that being said, don't expect much from them as you still have 2.5 yrs remaining on the contract, so there isn't really much incentive to give you anything as they know you aren't going anywhere unless you are going to pay the $400 ETF. It is still worth a try though, but just don't be shocked when they offer you dick all.

[eddie1687]

damn... i hate dick

[Bakedbread]

well, today is the day my dad and my sister's plans kick in

im on my roger's account online now , and looks like everything is in check
(although there's no way of knowing the exact monthly credit values until i get the bill)

when i DID call last week for MY plan (which started last week, and if you want to read my horror story you can stroll some pages back), 6 calls later of confirmation they finally had my plan at $27.02 after tax, system access, and 911

i DID tell the rep to put me on the exact same plan my dad would be getting...so hopefully his is the same

although i found something funky on my dad's account, haha check it out:

250/Unlimited Eve/Wkds Plan - $25.00
Unlimited Incoming Calls Opt.
250 Weekday Minutes


Additional Services
125 Sent/Unlim Received Text
Call Forward/Trans.Pay Per Use
Detailed Billing


Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly


Discount(s)
Value Pack 1 Month Credit - To be removed on 12/08/2007
Campus Calling Option Credit - To be removed on 06/08/2010
Digital Call Display Credit - To be removed on 06/08/2010
Monthly Plan Credit
Monthly Plan Credit
Better Choice Bundles 15% Disc
Rogers to Rogers 3yr Bonus - To be removed on 06/08/2010
Incoming Calling Option Bonus - To be removed on 06/08/2010
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


$10 Communicate Value Pack
Canadian LD Anytime Option
Unlimited Incoming Calls Opt.
Rogers to Rogers Calling


didja catch it?
haha, he has a RANDOM "Campus Calling option Credit" stuck in there
i have no idea where that came in....anyone know what that covers?
they keep changing what campus calling offers every year

but in a nut shell, my dad and i are getting:

250 DT
Unlimited evenings/weekend @ 6pm
Unlimited R2R
Unlimited incoming
1000 CAD long distance
125 text, callerid, VM
system access, 911

after tax comes to $27.02
(the 15% off rogers bundle is in play here by the way)

for my sister's plan, i actually found out they accidentally included R2R for her! they orignally only said incoming, but i guess they just added it in? dunnos

she's getting:
250 DT
Unlimited Even/weekends @ 6pm
Unlimited incoming
unlimited R2R
2500 texts
caller id, VM
system access, 911

after tax is $31.29 for her

welp, the only thing i can do now is wait for the first bills sent to the house
ill let you guys know how it goes


by the way,
does anyone know if you can RENEW these plans at the end of the 3 years?
Even though it says "TO BE REMOVED 2010", can we just extend the contract at the end?

Cheers!

[stratux]

hey how did u get unlimited incoming right now I have:

250 mins
free e and w @ 6
Caller ID
Voicemail
R2R
125 Texts
100 Long Distance Mins

This is all for $20. Anyway I can get incoming without paying that much more.

[djgee]

hey how did u get unlimited incoming right now I have:

250 mins
free e and w @ 6
Caller ID
Voicemail
R2R
125 Texts
100 Long Distance Mins

This is all for $20. Anyway I can get incoming without paying that much more.

When I inquired about unlimited incoming the first time, they told me that it's not something they can offer. When I haggled a bit more, they reluctantly gave it to me for $10...so be prepared to pay around that (unless your negotiation 101 skills are excellent!) LOL. I've been with Rogers since 1999 with 3 wireless accounts.

[Narutard]

does anyone know what the Hardware upgrade situation is like? i've been with rogers on the same plan for almost 2 years (3 more months) and i've signed a 3 year contract ...i tried calling and they wont' give me anything and best they can do is 50$ .. anyone have any experience.. should i keep calling ?

[mcewen]

Anyone know if these deals can be had if we are switching from bell to Rogers?

I currently have 3 plans w Bell (wife, son and I) and would be willing to drop them if Rogers would give me a plan same as above for $27ish after tax.

[Deevusone]

ok.... i thought u were a monthly plan holder. Well, i'm going to check to see how many more months i have on my contract and attempt to take advantage of retention offer. Right now, i have the following:

@ $20.00
200 weekday minutes
Unlimited Evenings (starting @ 8pm)/Weekends
Call Display (probably included from $10 Communicate Value Pack)
Free Incoming Text Messages
Call Waiting & Group Calling (no idea what is group calling)

additional $10.00 Communicate Value Pack
Voicemail
Call Display
125 Sent Text Messages

I'm paying a little over $40 after SAF and taxes. I need to minimize the cost.

Ok... I made my call today, gave them the whole story about cancelling and competitive pricing and this what i got from the female agent.

I had another 13 months before the end of my current contract.

@$20 monthly plan renewing for another 3yrs
225 Daytime Minutes
Unlimited Weekends & Evenings starting @ 6pm ($7 value)
100 CDN LD minutes (i inquired about North American LD minutes, but they don't offer that, i'll have to buy roaming package, which starts @ $40)
Rogers 2 Rogers ($5 value)
$10 Communicate Value Pack ($10 value)
Voicemail
Call Display
125 Sent Text Messages

Every month, they'll give me a total credit of $22 dollars to offset the cost for the additional services for my entire contract.
Starting at my next bill cycle, I'll only be paying $20 + SAF + 911 + Taxes = $31.29.

I've been a Rogers wireless customers for almost 10 years, and i have all my other services with them as well.

So could i have done more to milk the giant? My new contract doesn't take effect until Aug.20 @ 12am, so i still have time to make any changes.

Let me know.

[justblaze619]

So I called and this is the **** that they offered me:
$20
250 Daytime
e/w after 8 pm
caller id
100 LD Minutes
R2R

I asked about e/w after 6 and she said "the department is not allowed to offer e/w after 6 anymore" :confused: And on top of that, she wouldn't offer me any other plans

[Deevusone]

So I called and this is the **** that they offered me:
$20
250 Daytime
e/w after 8 pm
caller id
100 LD Minutes
R2R

I asked about e/w after 6 and she said "the department is not allowed to offer e/w after 6 anymore" :confused: And on top of that, she wouldn't offer me any other plans

Call again.. i just got my unltd eve/week starting at 6pm today, and i recorded the conversation as well.

[justblaze619]

I called again and this is what I got:
- 250 Daytime Minutes
- E/W @ 6 pm
- Unlimited Incoming
- Caller ID/Voicemail/125 Text Msgs.
- 100 L.D. Minutes
for $32.45/month (including all fees) :D

[jwei]

I called again and this is what I got:
- 250 Daytime Minutes
- E/W @ 6 pm
- Unlimited Incoming
- Caller ID/Voicemail/125 Text Msgs.
- 100 L.D. Minutes
for $32.45/month (including all fees) :D

tax too?

[justblaze619]

tax too?
yep, everything

edit: actually no lol Its $36.99 after taxes

[Octavius]

Well, its official...I hate Rogers Reps.

Finally got my phone today and called in to get the plan I had signed up for and agreed upon with a Customer Relations Rep. I was bounced to two or three reps as they all tried to figure out what was going on at my account.

Unfortunately, I was eventually bounced to a supervisor. She was EXTREMELY unhelpful. She not only refused to honor what was written on my account, but she had the nerve to offer me a "retention" plan of:

250 Minutes
E/W @ 8PM
Call ID/VM/125 Texts

For 32.00 / month + SAF + 911 + Tax O_O

Considering for the SAME PRICE...the rep beforehand offered me:

350 Anytime
E/W @ 6PM
Call ID/VM/ 125 Texts
Unlimited Network Calling
Unlimited Incoming Calling
5 MB Mobile Internet
100 Canadian Long Distance Minutes...

So Yeah. After telling her the initial plan wasn't good enough she seemed reluctant to help me out much more. I told her to cancel the porting of my number from Bell and to cancel everything right out. For the features and price she was "kind enough" to offer me, I'll stick with my Bell Best Buy Corporate cell phone plan.

Pretty crappy, but there is no way I'm going to pay more money for less services with Rogers.

Oh well, for those of you coming to Rogers as a new customer attempting to sign up on a retention plan...be forewarned that you will be in for many headaches.

Good Luck to you all.

[ecgz88]

You have Bell Best Buy Corporate cell phone plan? Why you want to switch to Rogers? :cheesygri


Well, its official...I hate Rogers Reps.

Finally got my phone today and called in to get the plan I had signed up for and agreed upon with a Customer Relations Rep. I was bounced to two or three reps as they all tried to figure out what was going on at my account.

Unfortunately, I was eventually bounced to a supervisor. She was EXTREMELY unhelpful. She not only refused to honor what was written on my account, but she had the nerve to offer me a "retention" plan of:

250 Minutes
E/W @ 8PM
Call ID/VM/125 Texts

For 32.00 / month + SAF + 911 + Tax O_O

Considering for the SAME PRICE...the rep beforehand offered me:

350 Anytime
E/W @ 6PM
Call ID/VM/ 125 Texts
Unlimited Network Calling
Unlimited Incoming Calling
5 MB Mobile Internet
100 Canadian Long Distance Minutes...

So Yeah. After telling her the initial plan wasn't good enough she seemed reluctant to help me out much more. I told her to cancel the porting of my number from Bell and to cancel everything right out. For the features and price she was "kind enough" to offer me, I'll stick with my Bell Best Buy Corporate cell phone plan.

Pretty crappy, but there is no way I'm going to pay more money for less services with Rogers.

Oh well, for those of you coming to Rogers as a new customer attempting to sign up on a retention plan...be forewarned that you will be in for many headaches.

Good Luck to you all.

[ecgz88]

I just called them , the lady told me they cannot put cancel request since account will be freeze in next 30 days and I won't be able to port my number out in this 30 days. :confused: But if I don't put any cancel request, they will still charge me 30 days after I port my number out, sounds ridiculous

I know Bell can add a monitor code in account so you can port your number out without occuring additional charge in 60 days.

[justblaze619]

does rogers send itemized billing every month (show all the numbers that called, etc) even if you do not go over your minutes and stuff? Because the bill is going to go to my dad and I don't want him to see lol

[mapleflag]

does rogers send itemized billing every month (show all the numbers that called, etc) even if you do not go over your minutes and stuff? Because the bill is going to go to my dad and I don't want him to see lol

My Rogers bill shows all the numbers called, and where the call was made, as well as the exact day and time, and length of call.

[kcorscadden]

Well, its official...I hate Rogers Reps.

Finally got my phone today and called in to get the plan I had signed up for and agreed upon with a Customer Relations Rep. I was bounced to two or three reps as they all tried to figure out what was going on at my account.

Unfortunately, I was eventually bounced to a supervisor. She was EXTREMELY unhelpful. She not only refused to honor what was written on my account, but she had the nerve to offer me a "retention" plan of:

250 Minutes
E/W @ 8PM
Call ID/VM/125 Texts

For 32.00 / month + SAF + 911 + Tax O_O

Considering for the SAME PRICE...the rep beforehand offered me:

350 Anytime
E/W @ 6PM
Call ID/VM/ 125 Texts
Unlimited Network Calling
Unlimited Incoming Calling
5 MB Mobile Internet
100 Canadian Long Distance Minutes...

So Yeah. After telling her the initial plan wasn't good enough she seemed reluctant to help me out much more. I told her to cancel the porting of my number from Bell and to cancel everything right out. For the features and price she was "kind enough" to offer me, I'll stick with my Bell Best Buy Corporate cell phone plan.

Pretty crappy, but there is no way I'm going to pay more money for less services with Rogers.

Oh well, for those of you coming to Rogers as a new customer attempting to sign up on a retention plan...be forewarned that you will be in for many headaches.

Good Luck to you all.

Which department though? Normal CSR or Retention rep? If it was a normal CSR, then ya there is nothing they can do for you as they don't have access to what retentions has, thus is why you call retentions back directly.

Now if you did call retentions directly, then there should be memo's throughout the account seeing what you were offered. The retention rep that you get should just be able to give you what you were offered and agreed too.

Don't deal with normal CSR's as they are useless in this situation.

[Octavius]

Which department though? Normal CSR or Retention rep? If it was a normal CSR, then ya there is nothing they can do for you as they don't have access to what retentions has, thus is why you call retentions back directly.

Now if you did call retentions directly, then there should be memo's throughout the account seeing what you were offered. The retention rep that you get should just be able to give you what you were offered and agreed too.

Don't deal with normal CSR's as they are useless in this situation.

I dealt exclusively with CSR Relations. I not once called regular CSRs.

There were notes on the account about what I was offered...the rep flat out REFUSED to honor it, saying "there would be more credits on your account than charges...and I don't think that is fair"

Like I said, I inadvertently got a Supervisor, and it screwed me pretty bad.

Even then though, all the reps (again, retentions) all felt they could offer me the same deal but differently, and in the end it was a HUGE mess =/

[ARP511]

Hi,

During the long weekend trip to Quebec, I lost my rogers cellphone which I was using since Oct 2004. I was on a $20 plan which included the following:

100 daytime minutes
1000 eve/wkend minutes after 9 pm
1000 minutes Rigers to Rogers
Caller ID

I called Rogers yesterday and they offered me the following;

Motorola Razor V3t $59 for 2 year term - $59 credit
$35 activation fee - credited back
200 daytime minutes
100 LD Canadian minutes
Unlimited Eve/WkEnd after 8 pm
$10 communicate plan - Called ID, Voice mail, 125 text messages - $10 credit
$5 Rogers to Rogers calling unlimited (Local) -$5 credit

So basically I am on a $20 plan with all many extra feature. So I thanks Rogers for the deal. Only thing I loose is my old phone which had all my important numbers and which could have been mine after my contract expiration which was due on October this year.

Hope this helps.

[sunkids]

I called again and this is what I got:
- 250 Daytime Minutes
- E/W @ 6 pm
- Unlimited Incoming
- Caller ID/Voicemail/125 Text Msgs.
- 100 L.D. Minutes
for $32.45/month (including all fees) :D

That's great, could you explain what did you say to them at the second time? My contract has started on Aug 1st and I really would like to push for the Unlimited Incoming. If anyone can help me what did you say to them on the second or third try? Still telling them to cancel? Thanks

[Bakedbread]

That's great, could you explain what did you say to them at the second time? My contract has started on Aug 1st and I really would like to push for the Unlimited Incoming. If anyone can help me what did you say to them on the second or third try? Still telling them to cancel? Thanks

how many years have you been with rogers?

ive began to realize that all these great plans only come after going through (and paying) some sort of hell with Rogers for X number of years..

i also find having more lines on the same account help a great deal..
i ported my number over to my dad's account so we would have a total of 3 cell lines under his name

and my dad, being with rogers internet, cable, wireless, and now home phone for 20+ years...i guess the leverage was a little easier..

come to think of it, everytime i called in I never requested to cancel my phone...not once

i told the rep that ive been doing a lot of research on other phone plans, such as Telus and Bell, and have also been talking to a bunch of colleagues about Rogers phone plans.
(by the way, I had an excel spreadsheet put together with all the info laid out before i called...i suggest you make one too...list your current plan, what you want, the Telus plan , Bell plan, and how much you would be saving...just a suggestion)
I tell them that ive found better plans than what i currently have with Telus and Bell, and all my colleagues who have are with Rogers have MUCH better plans.
I tell them I find it quite unreasonable as a Rogers customer for 20+ years to be paying $50-60+ a month PER cell phone
I tell them i want to minimize my cell phone costs because its ridiculous
I then ask if its possible for them to do anything about it

and off we go..
i was lucky the first rep asked exactly what my "friend" had
so i basically listed everything i wanted and she did it for me

if you're interested, i also talked to Consolidated Relations (its like retentions but they deal with all Rogers services) because we are with Rogers for cable, internet, wireless, and home phone

along with the phone plan i got an additional 15% off my internet bill for a year.

oh yeah, my plan (along with my dad):

250 DT
Unlimited evenings/weekends @ 6pm
Unlimited incoming
Unlimited R2R
1000 CAD long distance
125 text, callerid, vm
system access, 911

tax in comes to $27.02

while my sister got:
250 DT
unlimited even/weekends @ 6pm
unlimited incoming
unlimited R2R
2500 texts
caller id, vm
system access, 911

tax in for $31.29

i never tried asking to cancel because i was always scared it'd backfire on me, so you can try out what i did

i hope this helps

cheers

[sunkids]

how many years have you been with rogers?

ive began to realize that all these great plans only come after going through (and paying) some sort of hell with Rogers for X number of years..

i also find having more lines on the same account help a great deal..
i ported my number over to my dad's account so we would have a total of 3 cell lines under his name

and my dad, being with rogers internet, cable, wireless, and now home phone for 20+ years...i guess the leverage was a little easier..

come to think of it, everytime i called in I never requested to cancel my phone...not once

i told the rep that ive been doing a lot of research on other phone plans, such as Telus and Bell, and have also been talking to a bunch of colleagues about Rogers phone plans.
(by the way, I had an excel spreadsheet put together with all the info laid out before i called...i suggest you make one too...list your current plan, what you want, the Telus plan , Bell plan, and how much you would be saving...just a suggestion)
I tell them that ive found better plans than what i currently have with Telus and Bell, and all my colleagues who have are with Rogers have MUCH better plans.
I tell them I find it quite unreasonable as a Rogers customer for 20+ years to be paying $50-60+ a month PER cell phone
I tell them i want to minimize my cell phone costs because its ridiculous
I then ask if its possible for them to do anything about it

and off we go..
i was lucky the first rep asked exactly what my "friend" had
so i basically listed everything i wanted and she did it for me

if you're interested, i also talked to Consolidated Relations (its like retentions but they deal with all Rogers services) because we are with Rogers for cable, internet, wireless, and home phone

along with the phone plan i got an additional 15% off my internet bill for a year.

oh yeah, my plan (along with my dad):

250 DT
Unlimited evenings/weekends @ 6pm
Unlimited incoming
Unlimited R2R
1000 CAD long distance
125 text, callerid, vm
system access, 911

tax in comes to $27.02

while my sister got:
250 DT
unlimited even/weekends @ 6pm
unlimited incoming
unlimited R2R
2500 texts
caller id, vm
system access, 911

tax in for $31.29

i never tried asking to cancel because i was always scared it'd backfire on me, so you can try out what i did

i hope this helps

cheers

Thank you BB, I have been with Rogers over 4 years and paying about $100~$200 monthly. And I also have the Rogers home phone for about 1 years. (unfortunately there is no rogers cable in my area).

My situation is I called them in July only once and get the following deal and the 3 years new contract start on Aug 1st.

275 mins
Unlimited EV/WD @6-8
CID, VM
R2R
1000 LD mins

everything for $20+$6.95+$0.5+tax which is not bad. But I really want add that Unlimited Incoming even add $5 more onto monthly bill is fine.
by the way, I got the K790 for $55

I am not sure is it too late to bargin for anything after the contract has started.

[The Destroyer]

I have contacted retentions and they can never seen to budge on my corporate price plan. Might be the fact I still have 15 months remaining but each time I start a conversation with them they make it sound like yes we will definitely be able to improve their plan, but the Telus $17.30 offer or Bell's All-in plan are not listed on their websites so in return the rep says they can't help me without proof of these plans. So I feel kind of out of luck now, but I really am sick of pay $55+ per month on my current corporate plan. >:(

[seedopeedo]

If everyone starts doing this, won't they eventually catch on and stop handing out these great deals? Hopefully not :)

[Aznsilvrboy]

I have contacted retentions and they can never seen to budge on my corporate price plan. Might be the fact I still have 15 months remaining but each time I start a conversation with them they make it sound like yes we will definitely be able to improve their plan, but the Telus $17.30 offer or Bell's All-in plan are not listed on their websites so in return the rep says they can't help me without proof of these plans. So I feel kind of out of luck now, but I really am sick of pay $55+ per month on my current corporate plan. >:(

Keep calling (not too frequently) until you get different reps. I was on a corporate plan too, and I still had 35 months left in my contract (lol yes...I was only 1 month into my 3 year contract) and i just kept calling and some were nice and some werent. Eventually I got what I wanted (not that great but good enough). You should be able to do the same.

[The Destroyer]

Keep calling (not too frequently) until you get different reps. I was on a corporate plan too, and I still had 35 months left in my contract (lol yes...I was only 1 month into my 3 year contract) and i just kept calling and some were nice and some werent. Eventually I got what I wanted (not that great but good enough). You should be able to do the same.
That's cool, I guess I'll keep trying then. But do you think its worth my hassle to try to get the price of the phone I want (w580i) down a bit while I'm at it? Or have most people had trouble with the reps lowering the cost of their phones for their HUP's?

[Aznsilvrboy]

That's cool, I guess I'll keep trying then. But do you think its worth my hassle to try to get the price of the phone I want (w580i) down a bit while I'm at it? Or have most people had trouble with the reps lowering the cost of their phones for their HUP's?

Shouldn't be much of a hassle, I'd think asking them to lower price on the phone is actually easier than getting the plan you want. That's just my thought. I dont qualify for HUP yet and I already had a K790a so I didnt negotiate for any phones.

[astric]

so from my understanding, the retention department deals with both cooporate and retail customers right? I just ask that question b/c i have 2 months left on my plan and everytime i ask about my HUP, the service reps for rogers would have to make a phone call up to the office and i'll have to wait 5 minutes before they could tell me what they can offer to me. =S

[ecgz88]

That's cool, I guess I'll keep trying then. But do you think its worth my hassle to try to get the price of the phone I want (w580i) down a bit while I'm at it? Or have most people had trouble with the reps lowering the cost of their phones for their HUP's?

I asked for W580, $149, same as new customer :twisted: I think it depends on how much money you spend on Rogers in the past.....for me just around $800 in last 2 years:)

[The Destroyer]

I asked for W580, $149, same as new customer :twisted: I think it depends on how much money you spend on Rogers in the past.....for me just around $800 in last 2 years:)
I've spent more then that with them over the past two years I've been with them, but whenever I call they say I'm in the bottom tier and are only eligible for the phone at $249.99 after $50 discount and then a $35 admin fee on top of that. Maybe I have to be more forceful about this because in my opinion its only fair to offer existing customers the same if not a better deal then that advertised to new customers when they sign a 3 year extension.

[Isoforce]

hey guys...i've just completed my 2nd 2 yr contract w/ rogers...im currently on a retention plan they offered 2 yrs ago..for 20/mth including CID and unltd e/w. I dont doubt I can try to swing some LD minutes and txt messages as well..but was wondering what their policies are on for phone pricing. Will it just be the same prices as offered on their site and to the public? Looking to sign 2 more yrs and get the k790. Has anyone purchased the k790 on contract? Just want to know the current offers. Thanks.

[sunkids]

hey guys...i've just completed my 2nd 2 yr contract w/ rogers...im currently on a retention plan they offered 2 yrs ago..for 20/mth including CID and unltd e/w. I dont doubt I can try to swing some LD minutes and txt messages as well..but was wondering what their policies are on for phone pricing. Will it just be the same prices as offered on their site and to the public? Looking to sign 2 more yrs and get the k790. Has anyone purchased the k790 on contract? Just want to know the current offers. Thanks.

I got my K790 3 weeks ago. 3 years contract for $56 plus tax. Thanks

[Eeric]

hey guys...i've just completed my 2nd 2 yr contract w/ rogers...im currently on a retention plan they offered 2 yrs ago..for 20/mth including CID and unltd e/w. I dont doubt I can try to swing some LD minutes and txt messages as well..but was wondering what their policies are on for phone pricing. Will it just be the same prices as offered on their site and to the public? Looking to sign 2 more yrs and get the k790. Has anyone purchased the k790 on contract? Just want to know the current offers. Thanks.

Hmmm... there's no more memory promo for the K790 now tho right? :( maybe u can use that to ask for it cheaper

[coldpower27]

So the memory promo no longer includes the SE K790, but the W580i instead...... is this phone avail yet? Any idea on its pricing?

This phone has been available on the Rogers site for a ew days at 149.99 on 3-Year Term only mildy cheaper then K790, no free memory promo it seems as it uses Sony Memory Stick Micro like the K790.

[bubble.tea]

...... no free memory promo it seems...

Pardon me sir, but I do believe you are grossly mistaken.

see here (http://www.redflagdeals.com/forums/showthread.php?t=358588).

[coldpower27]

Pardon me sir, but I do believe you are grossly mistaken.

see here (http://www.redflagdeals.com/forums/showthread.php?t=358588).

Guess there is one then..

[wasabi]

Pardon me sir, but I do believe you are grossly mistaken.

see here (http://www.redflagdeals.com/forums/showthread.php?t=358588).

k790 isn't listed on that site for a memory upgrade

[Isoforce]

I got my K790 3 weeks ago. 3 years contract for $56 plus tax. Thanks


what was your previous history w/ Rogers?...and how much was the phone for a 2 yr contract if you remember. thanks!

[preshans]

http://i204.photobucket.com/albums/bb163/preshans/bill.jpg


http://i204.photobucket.com/albums/bb163/preshans/bill2.jpg

hey i got 50 bonus minutes..

$25 dollar plan
250 day
25 bonus
50 bonus new thing
Unltd network calling
Unltd early eve/week at 6
100 cdn ld
caller id (free)
vm (free for a year)
another $10 dollar credit

taxes after:$25.60

Hey AFE, it tookk like friggin 15 calls to get the 50 minutes. However, the rep told me how it will be for my duration of contract....but it states that it will only be for 6 months....im guessing she'll add it again when the time comes... will imma bytch again if don't get it again after 6 monthz:lol: some of u mofoz out dere will be like urgh....another person who wants to just whine and get more....well guess whattt I am one of them. But hey...look how much I save :D

[harvard_jd]

and I thought my plan was good :| .....


-250 daytime minutes
-Unlimited evenings @ 6PM + unlimited weekends
-Unlimited incoming/outgoing Rogers to Rogers
-Unlimited incoming calls
-Caller ID + voicemail + 125 text messages
-100 Canadian long distance minutes

$25 – Plan
$1.00 – Text messaging
$6.95 – System Access Fee
$0.50 – 911 Fee
$4.68 – Tax
------------------------------------
$38.13 per month

[preshans]

and I thought my plan was good :| .....


-250 daytime minutes
-Unlimited evenings @ 6PM + unlimited weekends
-Unlimited incoming/outgoing Rogers to Rogers
-Unlimited incoming calls
-Caller ID + voicemail + 125 text messages
-100 Canadian long distance minutes

$25 – Plan
$1.00 – Text messaging
$6.95 – System Access Fee
$0.50 – 911 Fee
$4.68 – Tax
------------------------------------
$38.13 per month

ur plan ii styll.... the only thing i admire is the incoming opt. I trying to get em to get it for me for 5 dollars maxmimum

[bubble.tea]

Guess there is one then..
;)
k790 isn't listed on that site for a memory upgrade
That's because it was REMOVED!!!...CAN'T have TWO flagship SE's on the same memory promo...it's conflict of interest ;).

.....it states that it will only be for 6 months.......
that's right. It's a 6month promo thing. I'd like to know how FAR into the future a rep can put a follow-up. Theoretically, your rep has promised to put repeating 6month follow-ups to add that bonus back on??? Funny stuff. Lengths these reps to go OUT OF THEIR WAY...to con the system. I'm LOVIN' IT!!!!

1 question...why doesn't this happen to me :D

[preshans]

;)

That's because it was REMOVED!!!...CAN'T have TWO flagship SE's on the same memory promo...it's conflict of interest ;).


that's right. It's a 6month promo thing. I'd like to know how FAR into the future a rep can put a follow-up. Theoretically, your rep has promised to put repeating 6month follow-ups to add that bonus back on??? Funny stuff. Lengths these reps to go OUT OF THEIR WAY...to con the system. I'm LOVIN' IT!!!!

1 question...why doesn't this happen to me :D

LOOOL well she did say it n i always record my convoz:D
but yo bt....... i was told of that 25 min bonus too only for 3 monthz...but somehow i got it added to my account for duration of my term

[bubble.tea]

LOOOL well she did say it n i always record my convoz:D

Bravo!!!!!!!!

[Mad.Whack]

Here's what I now have. I call retention once a year.

325min (250 + 25 + 50)
UL WE/WN @ 6pm
UL R2R
UL Incoming
1000 LD minutes
CI, VM, 125 txt

20$ + fees + tax

Yes I'm happy, I've been with rogers since 2002 :)

A couple of things to note.

- The Digital Call Display Credit can be associated with ANY 5$ feature. It does not have to credit CI, for instance my digital call display credit covers my 1000 LD minutes option.

- Thus it seems likely that any designated credit is interchangable (BY THE CSR, not US).

- The new 50 minute bonus is only for 6 months I believe.

- Be nice but convincing and you can get a good deal.

- I could probably shave an extra 5 off my monthly bill but I feel I'm already getting a great deal, no need to be greedy! :D

[Kaitlyn]

- The Digital Call Display Credit can be associated with ANY 5$ feature. It does not have to credit CI, for instance my digital call display credit covers my 1000 LD minutes option.

Are you SURE? I have a digital call display credit that isn't being used... what am I supposed to do, call in and say "I have this credit but it's not being used. Can it be applied to 1,000 LD minutes? I was told that would be alright."?????

[Deevusone]

Here's what I now have. I call retention once a year.

325min (250 + 25 + 50)
UL WE/WN @ 6pm
UL R2R
UL Incoming
1000 LD minutes
CI, VM, 125 txt

20$ + fees + tax

Yes I'm happy, I've been with rogers since 2002 :)

A couple of things to note.

- The Digital Call Display Credit can be associated with ANY 5$ feature. It does not have to credit CI, for instance my digital call display credit covers my 1000 LD minutes option.

- Thus it seems likely that any designated credit is interchangable (BY THE CSR, not US).

- The new 50 minute bonus is only for 6 months I believe.

- Be nice but convincing and you can get a good deal.

- I could probably shave an extra 5 off my monthly bill but I feel I'm already getting a great deal, no need to be greedy! :D

wow... that's an amazing deal... i don't know how you pull that off and i was with Rogers since 1998! How much were your monthly bills prior to the change?

[Eeric]

NOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!

there's no flash on the SE w580i... it was looking like the perfect phone for a year or two until i saw that :'( and w810i not being replaced yet still. ugh

[bubble.tea]

NOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!

there's no flash on the SE w580i... it was looking like the perfect phone for a year or two until i saw that :'( and w810i not being replaced yet still. ugh

does it have auto-focus?

[Eeric]

does it have auto-focus?

no, the rogers website lies, i was just reading some reviews, and just confirmed it on the SE (canada) site http://www.sonyericsson.com/spg.jsp?cc=ca&lc=en&ver=4000&template=pip3&zone=pp&pid=10856

no focus and no flash on w580i

[Jabb]

i know how you feel man....i was waiting for the w580 for a while and i saw it today instore and the keypad is way too small for me (half the keypad is covered by one of my thumbs) so i dunno which phone to get now


btw does anyone know the answer to my question: my contract is ending on the 29th but i wanna upgrade my plan to the new retention plan (already have the old one)....do i have to extend my contract or sign a new one if i get a retention plan?

[Mad.Whack]

wow... that's an amazing deal... i don't know how you pull that off and i was with Rogers since 1998! How much were your monthly bills prior to the change?

I'm not a big spender, usually just the 20$ + fees + taxes. Sometimes a little extra DT/LD min. I dont think I've ever had a bill >40$ (Minus the HUPs).

Like I said before, be nice but convincing.

[Eeric]

i know how you feel man....i was waiting for the w580 for a while and i saw it today instore and the keypad is way too small for me (half the keypad is covered by one of my thumbs) so i dunno which phone to get now


btw does anyone know the answer to my question: my contract is ending on the 29th but i wanna upgrade my plan to the new retention plan (already have the old one)....do i have to extend my contract or sign a new one if i get a retention plan?

Hmm I'm looking at the 610 now, but I dono when Rogers will get it.

So you have an old retention plan, I'm pretty sure you could extend that one if you wanted, or ask to have some extras added in by their ret dept.

[Flyhigh]

for those of you with the 1000 LD, how does it work? If I am in Canada, and wants to call to the U.S, would that be covered no matter if i dialed a cell phone or local phone at the U.S? or the LD is only calls made in canada, like say ontario to BC, thanks!

[Octavius]

for those of you with the 1000 LD, how does it work? If I am in Canada, and wants to call to the U.S, would that be covered no matter if i dialed a cell phone or local phone at the U.S? or the LD is only calls made in canada, like say ontario to BC, thanks!

Only in Canada. It also eats up your regular minutes. So if you make a 100 minute phone call during the day to BC from Ontario, you give up 100 day time minutes AND 100 of the 1000 Canadian Long distance minutes you have.

I believe if you call during the evenings when you have evenings free, it only eats from the 1000 LD minutes and not the day time minutes...although I could be wrong.

[bubble.tea]

Only in Canada. It also eats up your regular minutes. ...I believe if you call during the evenings when you have evenings free, it only eats from the 1000 LD minutes and not the day time minutes...although I could be wrong.

confirmed.

I'd like to add it's INCOMING AND OUTGOING LD minutes.

[_protege_]

is it just me, or is retentions closed this weekend...whenever I do the *611, Iget the guy giving the message that they're closed for maintainance.

[preshans]

is it just me, or is retentions closed this weekend...whenever I do the *611, Iget the guy giving the message that they're closed for maintainance.

Customer Relations Mon-Fri 8a.m-10p.m correct me if i'm wrong
Sat 9a.m-6p.m

Consolidated Relations Mon-Fri 9a.m-9p.m

[The Destroyer]

is it just me, or is retentions closed this weekend...whenever I do the *611, Iget the guy giving the message that they're closed for maintainance.
Ya I heard Rogers is doing a huge overall of its account and billing services so they'd be closed until Monday and possibly a little on Monday depending on how it goes as well. So just patient as it has been said on HoFo that this was going to occur this weekend so no need to worry.

[Kaitlyn]

I currently have:

250 weekday
Evenings + weekends @ 6
caller id
name display
whocalled
125 sent text
voicemail
100 long distance
$25+taxes

Because most of my friends are at universites NOT in Toronto, the most important feature I would want is the free 1000 LD and/or more text messages... any idea how I should go about getting it... or any other enhancement?

[MrDexter]

This is my first post on here and I thought I had successfully obtained a better Rogers plan for our two phones. I just received my august 2nd statement online and now my plan is changed again. They tell me call display was an error and I will be charged $6 or I have 30 days to remove. No mention of long distance plan and they are now charging me for my text messaging. They are changing my contract and I'm not pleased!!!

Originally I had two phones on a family plan sharing 150 minutes per month, with no call display, voicemail etc. I added 35 minutes of long distance to one phone and our bill was consistently over $120 each month. We were nearing the end of a 3 year contract and needed new phones.

So, after finding this site in early July, I called retentions and was set up on:
2 new phones - no cost or admin fees
250 min each phone
unlim evenings & weekends after 6pm
call display
100 Long distance for both
125 text messaging on one
for $25 per month each plus fees. But the rep was a bit confusing in details.
then no phones arrive after a week - so I call and apparently they cancelled the order, no delivery to Rural Route addresses - but no one bothers to call and advise me, so we finally get the phones 2 days later.
Then 2 days later I get a call from Rogers Rep noting my contract was up for renewal - I ask him if he looked at my account lately??? Then he clues in that I've already renewed. He asks how are things and I tell him that I wasn't too pleased about the customer service and phone delivery mixup and asked him to review what was on my current plan.
So, he tells me I have the $25 plan with 250 min per phone, unlim calls after 6pm and weekends and call display only. I ask where are LD minutes and text. I'm not happy. These were features I specifically wanted.
So, he sets me back up with the original list but says he has to charge for call display but can give me a $6 credit for both phones and additional $5 monthly credit. He says 100 LD minutes and 125 test messaging, he can give for $1 per month for each phone. Weird, but now, I'm happy, but curious to see it on my bill. So, I get my July bill, all plans, phones,charges and credits are on and appear good. I thought now that all that was straightened out, I'll see my actual costs this month and surprise, changes again. Is Rogers reviewing the accounts and taking things back that were agreed upon? What recourse do we have? Any thoughts ???

[Eeric]

try searching up and reading the recent posts by bakedbread. i think he went thru smthg similar

[Acadian]

I haven't gotten my first "new" bill yet, but based on people posting on here i am curious to see if Rogers will honour the new "contract" they agreed to give me.

It appears in some cases they just blatantly lie and remove promised features or prices. They already did that to me by saying i had 4 months unlimited calling, texting, etc because i renewed a 3 year contaract...and when i called back to check, they said it wasn't part of the deal.

So if they don't honour the contract when i get my first bill....what can i do? I'm no legal expert, but what would happen if i only paid what i agreed to? The obvious is that my credit rating my take a hit if bills go unpaid (maybe a few calls can fix that?)...but other than that, what can Rogers really do? I have not signed anything stating that i agreed to any new contract. The only recourse they have is using the famous "recordings"...which would only prove they are wrong.

It might be alot of hassle for a few bucks a month...and that's probably what Rogers strategy is "nickel and dime" customers. A few bucks a month times a few million customers is alot of money.

Hoping my bill will be good!

Cheers

[atforum]

This is my first post on here and I thought I had successfully obtained a better Rogers plan for our two phones. I just received my august 2nd statement online and now my plan is changed again. They tell me call display was an error and I will be charged $6 or I have 30 days to remove.

If only these companies would allow us to cancel the contract if we tell them that "we signed the contract by mistake"

[justblaze619]

I just got a new retention plan a couple days ago but I forgot to ask for 1000 long distance minutes and I will really need that when I go to Hamilton for university. What should I do? Should I wait till i get my 905 # to ask for it or should I call now? What chances do I have of getting it?

[kcorscadden]

I just got a new retention plan a couple days ago but I forgot to ask for 1000 long distance minutes and I will really need that when I go to Hamilton for university. What should I do? Should I wait till i get my 905 # to ask for it or should I call now? What chances do I have of getting it?

When do you want/need it?

Only you know the answer to that.

Call in and find out...

[Jabb]

i currently have:

250 DT
E/W from 6
R2R
100 LD min
CID
$20/month

Called in and I got

250 DT
E/W from 6
R2R
100 LD min
CID
VM
125 Texts
$25/month

he wouldnt give me 1000LD minutes at all! he just wouldn't budge on it and i would really like it seeing as im away from home 8 months of the year at university....would be easier to call friends and family. with the 100LD minutes i only have enough room to call family :(

[kanayo101]

Does anybody know the Plan# for this?




I currently have:

250 weekday
Evenings + weekends @ 6
caller id
name display
whocalled
125 sent text
voicemail
100 long distance
$25+taxes

Because most of my friends are at universites NOT in Toronto, the most important feature I would want is the free 1000 LD and/or more text messages... any idea how I should go about getting it... or any other enhancement?

[Kaitlyn]

Does anybody know the Plan# for this?

I doubt it is a plan #? I got it part by part

[justblaze619]

what do you guys think is better? Unlimited network calling or Unlimited incoming?

[Kenneth]

Called in today was offered the following:

750 Daytime minutes
Nights and Weekends from 5 pm
Unlimited incoming
Unlimited network calling
1000 minutes long distance
VM + CID + 125 txt messages

Blackberry Curve for $250 (or $50 off the lowest contract price for any phone).

All for $47 + SAF + Taxes

I was hoping for $41/42 a month, so my bill would $50 inclusive, but they wouldn't budge.

Currently in 3 months into a 3 year contract.

Anyone reccomend a phone to get? And could I have done better than this?

[ecgz88]

Awesome PP, you get similar to Bell Canada 750 plan which will be $90+

Called in today was offered the following:

750 Daytime minutes
Nights and Weekends from 5 pm
Unlimited incoming
Unlimited network calling
1000 minutes long distance
VM + CID + 125 txt messages

Blackberry Curve for $250 (or $50 off the lowest contract price for any phone).

All for $47 + SAF + Taxes

I was hoping for $41/42 a month, so my bill would $50 inclusive, but they wouldn't budge.

Currently in 3 months into a 3 year contract.

Anyone reccomend a phone to get? And could I have done better than this?

[Mad.Whack]

Called in today was offered the following:

750 Daytime minutes
Nights and Weekends from 5 pm
Unlimited incoming
Unlimited network calling
1000 minutes long distance
VM + CID + 125 txt messages

Blackberry Curve for $250 (or $50 off the lowest contract price for any phone).

All for $47 + SAF + Taxes

I was hoping for $41/42 a month, so my bill would $50 inclusive, but they wouldn't budge.

Currently in 3 months into a 3 year contract.

Anyone reccomend a phone to get? And could I have done better than this?

Great plan, keep it and call back next year to lower it by 5-10$/month.

The type of phone to get depends on person. The SE W580 just came out and looks promising.

[gazoo1o]

I have found if you e-mail Roger's CEO Edward Rogers direct you are more likely to get the response you want then dealing with the retention people or normal CSR's.

edward.rogers@rci.rogers.com

Keep emailing until you get a reponse.

[shiryon]

Called in today was offered the following:

750 Daytime minutes
Nights and Weekends from 5 pm
Unlimited incoming
Unlimited network calling
1000 minutes long distance
VM + CID + 125 txt messages

Blackberry Curve for $250 (or $50 off the lowest contract price for any phone).

All for $47 + SAF + Taxes

I was hoping for $41/42 a month, so my bill would $50 inclusive, but they wouldn't budge.

Currently in 3 months into a 3 year contract.

Anyone reccomend a phone to get? And could I have done better than this?


That is a great plan. Whether someone could do better really depends on the circumstances, plus also it depends what is better for you. My plan is similar: it has all you have less the unlimited incoming, but has Name Display, 1000 CDN long distance and no SAF (SAF credit). After deducting all the credits, it is around $34 including tax, i.e. all in. I could have had unlimited incoming for an additional $10.

[bubble.tea]

Called in today was offered the following:

750 Daytime minutes
Nights and Weekends from 5 pm
Unlimited incoming
Unlimited network calling
1000 minutes long distance
VM + CID + 125 txt messages

Blackberry Curve for $250 (or $50 off the lowest contract price for any phone).

All for $47 + SAF + Taxes

I was hoping for $41/42 a month, so my bill would $50 inclusive, but they wouldn't budge.

Currently in 3 months into a 3 year contract.

Anyone reccomend a phone to get? And could I have done better than this?
What do you mean by this? 'done better'. From the sounds of it you didn't 'do' much, rather it was heaped on you:confused:.

As it stands that's $25 in recurring credits...quite significant nonetheless.

[ahehar]

Anyone know if you can get a "retention type" deal if you are an existing rogers customer and want to add a second phone?

Thanks!

[djgee]

Anyone know if you can get a "retention type" deal if you are an existing rogers customer and want to add a second phone?

Thanks!

I was able to add 2 more lines to an existing BAN.

[ahehar]

Quoting djgee:
"I was able to add 2 more lines to an existing BAN."


Sorry but what's a BAN??

And when you added these two lines did you just share the minutes with your original plan...or are they separate plans all together??

Thanks.

[Kenneth]

What do you mean by this? 'done better'. From the sounds of it you didn't 'do' much, rather it was heaped on you:confused:.

As it stands that's $25 in recurring credits...quite significant nonetheless.

I was hoping for another $5 credit, so the monthly bill would be less than $50 or given the $20 communicate pack instead of the $10 package.

Whats the highest amount of daytime minutes someone can typically get from the retention department?

I had to negotiate back and fourth for a good half an hour to get the plan.

[bubble.tea]

I was able to add 2 more lines to an existing BAN.
I guarantee you they weren't retention lines from the get go.

What the rep did was a LONG-way around it. TRUST ME on this one.
Quoting djgee:
"I was able to add 2 more lines to an existing BAN."


Sorry but what's a BAN??
...
Billing
Account
Number

....Whats the highest amount of daytime minutes someone can typically get from the retention department?....
The skies the limit?

[solo.]

Bah!
Called retentions and didn't get anything! They even taught me how to cancel my account.:mad:

[bubble.tea]

Bah!
Called retentions and didn't get anything! They even taught me how to cancel my account.:mad:

Teach us...Oh Wise One http://img.photobucket.com/albums/v283/petawawa/smilies/sm_evil.gif

[hayden1107]

All I wanted was the long distance for 5 dollars, and thats what I got! (this is the second time this year, Ive called rententions) Success both times!
This is what I said:

The 1st time I called in, I was really pissed off, this was like 6 months ago. I was supposed to have early evenings free for a whole year so my 1st bill after my 3 month unlimited promotion came in at $450.
They screwed up with the paperwork when I opened the accounts and the CSR's wouldnt fix it, cuz early evenings wasn't an option they could pick anymore, so they started charging me after my 3 month promotion ended

So i called to cancel and retentions took my fiance and I off Family Plans, and gave us seperate minutes (the lady was awesome)
350 daytime minutes each
Unlimited Evening and Weekends, starting at 6pm
Rogers to Rogers Calling
Caller Id and Voicemail

We pay 50 for both phones TOGETHER and then admin fees, and our communication value packs.. now we got 1000 long distance free




(To get my long distance)
Called retentions, and asked NICELY..
Me: How would I go about cancelling my account??
Guy: I would be able to tell you but how come you want to cancel your services?
Me: I am very unhappy with how much my bills are coming up to every month for my two phones, I never thought I would be paying this much every month. (I spend about $30 on LD)
Guy: I could help you with that
Me: Oh yeah? and how would you be able to help me with these bills
Guy: I can give you offers that regular representives can not, for unhappy customers
Me: (act dumb as hell) So thats why the rep before couldn 't help me out
Guy: What is it that you would like to go? Bring down your bill?
Me: My fiance works out of town now every week, and we use our cell phones to call eachother, but the long distance is going to be too much for us every month. We text eachother instead, but its just not satisfying, because we have two kids that want to talk to him (they dont know anything about my life lol)
Guy: I can offer you 1000 long distance minutes for 5 a month, and give you a 5 dollar credit for your rogers to rogers, so you save in the end. How about that?
Me: Hmm... uhhh.. well... hmmm... Okay, can you add it to my phone too?
Guy: Sure thing

[samsonite]

i called the retentions department today (i was transfered there from customer service). basically i told him that my cousin was offered a nice plan.
his plan is:
200 a/t mins
evening and weekend after 8pm
R2R
CID
VM
125 texts
$32 including taxes, SAF, etc.

The rep i talked to offered everything above, +agreed to waive $35 fee, expect R2R. Would anyone expect this plan?

[solo.]

Teach us...Oh Wise One http://img.photobucket.com/albums/v283/petawawa/smilies/sm_evil.gif

Just send the new phone back because this was on a new account.:cheesygri
It was opened as a anytime plan and then changed to a retentions plan right away.

[djgee]

I guarantee you they weren't retention lines from the get go.

What the rep did was a LONG-way around it. TRUST ME on this one.

Billing
Account
Number


The skies the limit?

BBT is right...I forgot to mention that. It was indeed a work-a-round. I'm not sure if I can explain here about how it was done but you can PM me for more details.

[djgee]

Quoting djgee:
"I was able to add 2 more lines to an existing BAN."


Sorry but what's a BAN??

And when you added these two lines did you just share the minutes with your original plan...or are they separate plans all together??

Thanks.

Minutes were not shared amongst all the lines. They are all mutually exclusive.

[Mad.Whack]

Anyone check out the new online billing system?

Kinda cool...

[Aznsilvrboy]

Did anyone try negotiating a retention plan from Rogers by telling them about the Telus My Fave 8 plan? If yes, then what did Rogers offer you?

[hwoarang]

to clarify,

for those who have other rogers services and have bundles, there's a separate department to deal with them? or it's still the same retentions number.. cause i've been reading about ppl getting transferred to another department when they call the retentions number...?

[preshans]

hey guys just added the Early eve/week @ 5 for $2...and the stupid reps said they couldn't >_>....Now i can finally stop calling and relax till they get some next crazy new feature for wireless...Rogers.....you have another SATISFIED customer...and i MEAN SATISFIED :D

[kcorscadden]

hey guys just added the Early eve/week @ 5 for $2...and the stupid reps said they couldn't >_>....Now i can finally stop calling and relax till they get some next crazy new feature for wireless...Rogers.....you have another SATISFIED customer...and i MEAN SATISFIED :D

I wouldn't say that just yet, at least not until the bill comes in and confirms the prices that were promised/agreed upon.

Rogers has a reputation for saying one thing and doing another, so just beware of that.

[preshans]

I wouldn't say that just yet, at least not until the bill comes in and confirms the prices that were promised/agreed upon.

Rogers has a reputation for saying one thing and doing another, so just beware of that.

true say!!

[samsonite]

i called the retentions department today (i was transfered there from customer service). basically i told him that my cousin was offered a nice plan.
his plan is:
200 a/t mins
evening and weekend after 8pm
R2R
CID
VM
125 texts
$32 including taxes, SAF, etc.

The rep i talked to offered everything above, +agreed to waive $35 fee, expect R2R. Would anyone expect this plan?

Anyone??

[Cashflow]

Been 9 years with Bell Mobility. Hate them with a passion and finally made the much too delayed decision to switch to Rogers.

I guess they won't give me one of those great deals i read about in these posts as i would be a new customer. However here is a corporate deal i can get as a CIBC employee ... should i go for it or can someone show me how to get a better deal. Thanks

I can get:

20$ - no contract
250 minutes anytime
Evening & Weekends from 8pm
Call ID, Basic VM, Call Waiting
System fee is only 6.95$ (I pay 8.95$ with Bell)
2500 free text received messages

*** ass unlimited evenings from 6pm for 5$

+TAXES

Note that i would really like Rogers to Rogers so i would get the same deal with my GF who is also with bell and we could talk more often. i could compromise other things for the R2R

[preshans]

Anyone??

Hey B....never EVER say that your cousin or your whoever that matter has x plan and you need the same plan. Doesn't work that way....You gotta explain how you ain't satisfied as a Rogers customer...they ask why...jus say you don't believe that you're getting every penny worth of what your paying. State want you need mainly. Then if you want ....can get more stuff that you barely use for free....just for kickz...N i higly don't reccommend....plan matching with other providers.......in fact i think they want you to pay the 4 billz and don't rlly care....they're getting enough customers everyday!!!

[preshans]

Been 9 years with Bell Mobility. Hate them with a passion and finally made the much too delayed decision to switch to Rogers.

I guess they won't give me one of those great deals i read about in these posts as i would be a new customer. However here is a corporate deal i can get as a CIBC employee ... should i go for it or can someone show me how to get a better deal. Thanks

I can get:

20$ - no contract
250 minutes anytime
Evening & Weekends from 8pm
Call ID, Basic VM, Call Waiting
System fee is only 6.95$ (I pay 8.95$ with Bell)
2500 free text received messages

*** ass unlimited evenings from 6pm for 5$

+TAXES

Note that i would really like Rogers to Rogers so i would get the same deal with my GF who is also with bell and we could talk more often. i could compromise other things for the R2R

Corporate planz are NOTHING compared to ret. planz! My friend who works at Canada Post is paying like 15 dollars more than me and I'm styll getting more ! If I were you..I'd get sign contract...cuz just think about it. Will you be moving out of Canada anytime soon?after you sign the contract..you should wait a month or 2 and then threaten to cancel

[Cashflow]

Corporate planz are NOTHING compared to ret. planz! My friend who works at Canada Post is paying like 15 dollars more than me and I'm styll getting more ! If I were you..I'd get sign contract...cuz just think about it. Will you be moving out of Canada anytime soon?after you sign the contract..you should wait a month or 2 and then threaten to cancel

Ok ... so basically you're sayin i should take the plan for now. Wait a while and call back to get a better deal. Do you think 2 months is long enough to deserve retention. Good thing you told me cuz I was going to choose to take a 3y contract to save $$$ on the price of the phone cuz my Bell phone does not work with Rogers, it has no slot for a chip.

[preshans]

Ok ... so basically you're sayin i should take the plan for now. Wait a while and call back to get a better deal. Do you think 2 months is long enough to deserve retention. Good thing you told me cuz I was going to choose to take a 3y contract to save $$$ on the price of the phone cuz my Bell phone does not work with Rogers, it has no slot for a chip.

Yeah...if you want a HIGHER chance of getting incentives then, i reccommend you sign a contract...cuz it's a guud thing for them. Just get some market plan which has a low cost cuz u'll be given 3 months unltd local callings..so you don't need to worry about overages!

[jwei]

Ok ... so basically you're sayin i should take the plan for now. Wait a while and call back to get a better deal. Do you think 2 months is long enough to deserve retention. Good thing you told me cuz I was going to choose to take a 3y contract to save $$$ on the price of the phone cuz my Bell phone does not work with Rogers, it has no slot for a chip.

Have you tried giving retentions a call? Let them know you've been a Bell customer for 9 years, pretend you still somewhat like Bell, and ask them if rogers is offering anything special other than the CIBC corporate plan you are already eligible for and that you would be interested that way. I've heard success stories through retentions even if you're a new customer so you never know until you try.

[samsonite]

Hey B....never EVER say that your cousin or your whoever that matter has x plan and you need the same plan. Doesn't work that way....You gotta explain how you ain't satisfied as a Rogers customer...they ask why...jus say you don't believe that you're getting every penny worth of what your paying. State want you need mainly. Then if you want ....can get more stuff that you barely use for free....just for kickz...N i higly don't reccommend....plan matching with other providers.......in fact i think they want you to pay the 4 billz and don't rlly care....they're getting enough customers everyday!!!

Thx for the response man.
But the thing is, the rep told me that he'd save the plan details on my account.. So in case i call in again, whoever i speak to knows what i've been offered. Should i just go ahead and call and use your strategy? If they ask me about the plan that's been offered what should i say?

[preshans]

Thx for the response man.
But the thing is, the rep told me that he'd save the plan details on my account.. So in case i call in again, whoever i speak to knows what i've been offered. Should i just go ahead and call and use your strategy? If they ask me about the plan that's been offered what should i say?

np! Well if your satisfied then tell the rep to check the memos on the account and explain how you previously talked to a rep in regards of having a plan with x features . If you want more then use the method i told you about

Good luck!!

[Cashflow]

Have you tried giving retentions a call? Let them know you've been a Bell customer for 9 years, pretend you still somewhat like Bell, and ask them if rogers is offering anything special other than the CIBC corporate plan you are already eligible for and that you would be interested that way. I've heard success stories through retentions even if you're a new customer so you never know until you try.

I might just try that ... nothing to lose. I don't understand the logic of signing a contract now and calling them in 3 months ... they'll already have me by the balls. i think it would be better not to sign anything or better yet ... call retention as you suggest and tell them i have an offer through CIBC and if they can add R2R to it i will go with them.

[preshans]

I might just try that ... nothing to lose. I don't understand the logic of signing a contract now and calling them in 3 months ... they'll already have me by the balls. i think it would be better not to sign anything or better yet ... call retention as you suggest and tell them i have an offer through CIBC and if they can add R2R to it i will go with them.

okay homez....let us know what happens

[kcorscadden]

I might just try that ... nothing to lose. I don't understand the logic of signing a contract now and calling them in 3 months ... they'll already have me by the balls. i think it would be better not to sign anything or better yet ... call retention as you suggest and tell them i have an offer through CIBC and if they can add R2R to it i will go with them.

The logic actually makes perfect sense if you think about it.

By signing a 3 yr contract, you are showing a commitment to Rogers. However, if you cancel early in the contract, Rogers will actually lose money as the most they will get is $400 ETF. If you are paying approx $30 a month for 36-33 months, the money amount over the 3 yr contract will be greater than the $400 ETF. If you are satisfied after 3 yrs, then you probably will renew for another 3 yrs right? I mean you were with Bell for 9 yrs, so there is high probability right?

That is for a line just for you. Now factor in your GF and that is double the amount of money for Rogers.

The wireless industry is becoming more competitive and the hardest part is getting a customer to sign with your company for 3 yrs. Rogers will already have you with the new activation(s), so the hard work too a degree is over, and they will be willing to give you credits to keep you from going back to Bell or Telus.

As the old saying goes: Short term pain for long term gain.

Rogers will be willing to lose money here and there over the course of the 3 yr contract to insure that you stay with them long term and not go to the competition.

Does this make sense?

[wackojacko]

Hello fellow Red Flaggers.

Thought I would post my experience with retentions. Had been following the tread for a while and had been meaning to call and see what I could get. Then I broke my phone and that pushed my hand.

Called July 5, used the how long left on my contract, I knew both were out of my 2 year contracts. Had been on $23+6.95+0.50, 200mins 6pm EW, CID, VM for 2 phones.

Said I needed new phones, broke mine and wanted to replace my wife’s. Had been aware obviously of the deals others had gotten and had a few corporate plans I could legitimately get through Bell. Said I could get free phone no activation, $23+Sys & 911, 250mins 6pm EW, CID, VM + 100 txt. Was offered same but only $20 +6.95+0.50. But she wanted me to pay $50 for the phone, said the other offer was free and giving me hands free cable and car charger, she waive the fee on the phone for the extras. Next I wanted a free incoming for my wife, she goes over minutes and I planned to sign her up for the vbuzzer call back (works great by the way). Was offered a slightly higher plan but got it down to $30 + 6.95+0.50, 100mins, 6pm EW, CID, VM. Would not budge on the txt messages. I took it. Plan was not to take effect until billing period of Aug 2. So had time to think. I figured out I could see the pending plan change online and noticed that I did not have txt messages and was costing $25 for my phone, wife’s was right @ $30. Called and Rep said they must have meant to cancel CID and VM and give me communication pack with $10 credit, so with some quick thinking I said I think they did the same with my wife’s, BAM added 125 txt for free.

So I had everything I wanted, and it is on my bill correct. But I was not completely satisfied, so I call up this evening to follow up because the phone and activation were not credited back on my bill, had already called earlier today but used it as my in. Then asked what he could do to help me out with my incidental long-distance for checking voicemail outside calling area, after a few minutes he added 100 long distance to each line.

So in summary:
My phone:
$20 + 6.95 + 0.50 – less 15% bundle
250 mins + 25 bonus
EW 6pm
CID, VM, 125 txt, 100 LD

Wife’s phone
$30 + 6.95 + 0.50 – less 15% bundle (+ $5 US for vbuzzer makes it completely unlimited)
100 mins + 25 bonus
EW 6pm
CID, VM, 125 txt, 100 LD

Final note, be nice and see what you can get, make suggestions that will lead to what you want, try not to say exactly what it is let them come to you, that is my advice.

Keep on dealing!!!

Forgot to mention, both HUP's were SE 810i with the 4GB card upgrade for free.

[dcxx]

It is time for me to get HUP, so I checked the store to get a BB 8300. The sales person said I have to extend contract for 3 years, and also wait for a rebate. So I called retention instead. I was offered a BB for the same price with instant rebate, waived adm fee, only extend my contract for another 2 years, and 3 month of unlimited data to try out bb service without having to commit to any data plan at this moment.

It is definitely worth calling them, even for HUP.

[qwertypk]

i've looked through what some people have gotten, and i see these credit towards your bill. i was wondering how you got those credits. ie/ promotion, retention offering you credit.. etc..

'im about to make my 1st call. 1st time calling retention. so you present your case.. blah blah.. so at the end of the call, if both sides agree on the plan, basically it should kick in for next month right?

also, i'm planning on getting a new phone to replace my current one. if i ask for a new one, and they do end up giving it to me, where do i pick it up?

aha.. sry. i'm new at this. i'm trying to get as much information as i can so when i do call, i don't sound clueless cuz i'm sure that will impact the result i get.

[Aznsilvrboy]

Did anyone try negotiating a retention plan from Rogers by telling them about the Telus My Fave 8 plan? If yes, then what did Rogers offer you?

Did anyone try this?

[Bakedbread]

I got my first bill yesterday after my plan kicked in........
I'm not 100% sure WHY it says what it says...but i think i might have to wait for the next bill to be sure....

basically my new bill lists my new plan, but it credits EVERYTHING
so my new balance is...$0.00
and then they gave me back a $50 deposit...and i dont remember giving them a $50 deposit for anything

so now my balance is -$50.00 f

i DID notice they didnt include the Unlimited incoming on the bill...
so i went and checked my account online..and everything is there.

damn this waiting. i need to know for sure if they went through with everything!!!

to the poster who said not to mention and list what X has when talking to retentions...

i dunno, it worked for me. but thats only cause they asked.
i told them i was unsatisfied with rogers, paying through the roof, and all my friends were getting better plans
she asked waht he was getting, and i listed it (plus some extra things i wanted :D)

and yeah, it worked
i guess it all depends on the rep....i DID get some reps whom when i told them "my frined has a better plan" , they would respond "Sir, we cant talk about other customer plans, they have differnt conditions than you"
:S

[waynel]

Hello everyone,

I just want to thank everyone for all your helpful posts, comments, and suggestions. I've been following this thread for quite some time and just called retentions today for the first time. This is what I got...

$20/mth
250 daytime
EW 6pm
CID/VM
R2R
1-yr contract

I am quite satisfied with this and it is pretty much everything that I was looking for, except for the lack of text messaging. I tried to push for 125 text, but she wouldn't budge on it. I was just wondering, if anyone would know, whether it would be possible to call back later and see if another rep would tack that on? I know they take notes of everything, so maybe not. But if it is, how long should I wait before I call back and what should I say?

Thanks in advance!!

[grisensko]

Here his my girl friend perfect phone plan:
$20/mth + 5$ for top 5
100 daytime
1000 long distance yep .. 1000min
free night and weekend at 6pm
CID/VM/
R2R


she was 1 years into her 3 years contract and she wanted a new phone (PDA).
She got a HTC TyTn for 299.99$, the contract is still for the remaining 22 month, so no more time added to it, and no "Data Plan". She could have got the HTC S621 for 99$
She also got 6 month free unlimited day time!
so well she removed top 5 for those 6 month.

I coudn't beleive it :confused:

[Bakedbread]

Here his my girl friend perfect phone plan:
$20/mth + 5$ for top 5
100 daytime
1000 long distance yep .. 1000min
free night and weekend at 6pm
CID/VM/
R2R


she was 1 years into her 3 years contract and she wanted a new phone (PDA).
She got a HTC TyTn for 299.99$, the contract is still for the remaining 22 month, so no more time added to it, and no "Data Plan". She could have got the HTC S621 for 99$
She also got 6 month free unlimited day time!
so well she removed top 5 for those 6 month.

I coudn't beleive it :confused:

just to be clear about your 1000 LD Canadian minutes...
ALTHOUGH you hve 1000 LD minutes, she only has 100 day time minutes
and if she makes a call during DAY time to a LONG DISTANCE number, the minutes will deduct BOTH from the LONG DISTANCE and the DAY TIME

so make sure if she makes a long D call its after 6pm OR to another Rogers number (because of her R2R)...thats when her DAYTIME minutes are unlimited, so it will only dock off the LONG D minutes..

[fizzerd]

Hi guys i bought a treo from retention recently but it kept freezing so they sent me a new one as I was within my 30days. They asked me to send old one back when i receive the new one.

My question is can they charge me for this swap if they dont encounter the freezing on the phone that i sent back?? :confused:

Thanks in advance

[ReRedRuM]

I just called them, and a girl picked up, and she wouldn't budge on any of the things that i suggested =/

[preshans]

Hi guys i bought a treo from retention recently but it kept freezing so they sent me a new one as I was within my 30days. They asked me to send old one back when i receive the new one.

My question is can they charge me for this swap if they dont encounter the freezing on the phone that i sent back?? :confused:

Thanks in advance

no.....as long as the phone has software problems...then there shud be no charge. But if they are any physical damages...then they might charge you

[Darklord]

Here his my girl friend perfect phone plan:
$20/mth + 5$ for top 5
100 daytime
1000 long distance yep .. 1000min
free night and weekend at 6pm
CID/VM/
R2R


she was 1 years into her 3 years contract and she wanted a new phone (PDA).
She got a HTC TyTn for 299.99$, the contract is still for the remaining 22 month, so no more time added to it, and no "Data Plan". She could have got the HTC S621 for 99$
She also got 6 month free unlimited day time!
so well she removed top 5 for those 6 month.

I coudn't beleive it :confused:

That's a great deal. I just managed to pickup the TYTN myself, I did a contract HUP through my corporate plan I was suppose to get if for $299, however they made a mistake and I got the phone for $199 which I consider is a steal, without extending my contract and no data plan.

[preshans]

I just called them, and a girl picked up, and she wouldn't budge on any of the things that i suggested =/

hey B...depends on the rep...some are fags and others are jus chyllin and don't mind to con the system for you :razz:

[preshans]

hey guys let wanna let you know...you can add the 5p.m option via rogers.com After i added for an extra 2 dollars I called relations and confirmed.w0000t Got a pro plan stylll. Right thinking a way of gettin voicemail for free for the duration of the contract!!!

[rempi]

darn...i wish i'd come here before i called on monday! i've been a rogers customer for years and wanted to get more daytime minutes - i currently only have 30 :|

Here's what she offered me:
3yr plan
CID, VM
R2R
250 daytime
Eve + wknd from 6pm - unlimited
unlimited receipt of texts
sending texts is 15 cents per msg
25 cents/min if i go over on minutes
$99 for krzr

$32.45 + tax per month (fees incl) + $35 admin fee

i wanted to think about it and said i'd callback....i was looking through posts and was thinking i could probably do better....any advice? I'd like to send some text messages free but other than that, this is all i need.

TIA! :)

[preshans]

hey rempli...i say you call back in next onday and tell em what you need

[jwei]

calling twice in the same day is fine. i actually called 3 times 1 day to finally get my plan. (2 calls were back to back:D)

[preshans]

calling twice in the same day is fine. i actually called 3 times 1 day to finally get my plan. (2 calls were back to back:D)

OOOO REALLY????? cuz when i called back again the rep would often say i see that you call numerous times today . note to self gotta stop calling rogers that often!:lol:

[preshans]

removed

[jay_bionic]

hey guys let wanna let you know...you can add the 5p.m option via rogers.com After i added for an extra 2 dollars I called relations and confirmed.w0000t Got a pro plan stylll. Right thinking a way of gettin voicemail for free for the duration of the contract!!!

Now does this change our cancellation fee to $400 or does it stay at $200........we are only changing our features, not our plan, right!

[secretsam28]

Hey Everyone,

Like all you have suggested, I called back to ensure my plans are correct. To my surprise, they messed up!!!

So I asked them to correct it, and they did, but with a catch! I am now on 3 years automatically, because they said they can't do my plan for 2 years. There are some "system changes" that are new and the rep could only do my plan for 3 years.

So reluctantly, I said fine, as long as you honor the 3 year phone price (they quoted me $49 for 3 years and $99 for 2 years).

He said:
"NO, the $99 price has been charged to your account, and that's what you will pay. This is a retention upgrade, and not a hardware upgrade. I can transfer you to my manager if you like, but he has stated that as soon as he comes online, he will take off all recurring monthly credits on your bill". I said "that doesn't sound too fair, in essence you are telling me that I can't talk to the manager".

Anyways, to make a long story short he gave me the ******** that they are losing money on my plan (and that includes everyone of you also that have this plan).

I asked if that is the case can I CANCEL? (at this point I was willing to get rid of ROGERS!) He said, yes, but you will have to pay $400!!! :-0 (per line)

I said "so I can't talk to the manager without losing my plan, I can't cancel without a penalty, and on top of that you are charging me an extra $50 for the phone??? And now I am on a 3 YEAR contract???"

He said yes, because "I had to change your plan" (even though that was not my fault that they somehow recorded the wrong plan onto my account, even after I had them read back everything to me twice before I hung up on my original call)

What a bunch of morons!!! I now officially hate ROGERS, I think I have been cheated with no way of cancelling and have been forced to pay extra!

SO ALL BEWARE OF WHAT YOU ARE PROMISED AND MAKE SURE YOU CALL THOSE MORONS BACK TO ENSURE THEY HAVE GIVEN YOU THE CORRECT PLAN!!

What an experience! At the end of it, I guess I am now on 36 month contract and paid $99 for my KRZR. And to top, my plan deal isn't the best either!

250 daytime
e/w at 6pm
Communication Pak (CID, VM, 125 sent text)
R2R
1000 Cdn Long Distance
+SAF+911 Fee
Total =$32.95 + tax = $37.00

So now, at the end of the day, I have paid an extra $50 for the phone and an extra $2.00 for adding 125 text on my monthly phone bill. On top of that I lost enhanced VM when I agreed to the Communication Pack which includes the texting option! And I am locked for 36 months!

Sorry guys, I guess I am just venting because I am angry and frustrated with the abuse of power customer relations showed today!!!!

[samsonite]

Hello fellow Red Flaggers.

Thought I would post my experience with retentions. Had been following the tread for a while and had been meaning to call and see what I could get. Then I broke my phone and that pushed my hand.

Called July 5, used the how long left on my contract, I knew both were out of my 2 year contracts. Had been on $23+6.95+0.50, 200mins 6pm EW, CID, VM for 2 phones.

Said I needed new phones, broke mine and wanted to replace my wife’s. Had been aware obviously of the deals others had gotten and had a few corporate plans I could legitimately get through Bell. Said I could get free phone no activation, $23+Sys & 911, 250mins 6pm EW, CID, VM + 100 txt. Was offered same but only $20 +6.95+0.50. But she wanted me to pay $50 for the phone, said the other offer was free and giving me hands free cable and car charger, she waive the fee on the phone for the extras. Next I wanted a free incoming for my wife, she goes over minutes and I planned to sign her up for the vbuzzer call back (works great by the way). Was offered a slightly higher plan but got it down to $30 + 6.95+0.50, 100mins, 6pm EW, CID, VM. Would not budge on the txt messages. I took it. Plan was not to take effect until billing period of Aug 2. So had time to think. I figured out I could see the pending plan change online and noticed that I did not have txt messages and was costing $25 for my phone, wife’s was right @ $30. Called and Rep said they must have meant to cancel CID and VM and give me communication pack with $10 credit, so with some quick thinking I said I think they did the same with my wife’s, BAM added 125 txt for free.

So I had everything I wanted, and it is on my bill correct. But I was not completely satisfied, so I call up this evening to follow up because the phone and activation were not credited back on my bill, had already called earlier today but used it as my in. Then asked what he could do to help me out with my incidental long-distance for checking voicemail outside calling area, after a few minutes he added 100 long distance to each line.

So in summary:
My phone:
$20 + 6.95 + 0.50 – less 15% bundle
250 mins + 25 bonus
EW 6pm
CID, VM, 125 txt, 100 LD

Wife’s phone
$30 + 6.95 + 0.50 – less 15% bundle (+ $5 US for vbuzzer makes it completely unlimited)
100 mins + 25 bonus
EW 6pm
CID, VM, 125 txt, 100 LD

Final note, be nice and see what you can get, make suggestions that will lead to what you want, try not to say exactly what it is let them come to you, that is my advice.

Keep on dealing!!!

Forgot to mention, both HUP's were SE 810i with the 4GB card upgrade for free.


How did you get the 15% off? What did you say to get it? Or was it given to you because both you and your wife signed a contract?

Also, i just called again today, using Preshans strategy, and the rep quoted me this plan:
250 a/t mins
CID
voicemail
Evenings and weekends free after 6pm.
$15+taxes,saf,etc.

Originally he offered me everything above including R2R for $20. At $15 it's cheap but it doesn't include enough features. Think i can get any more features for that price?

[Diamond_Ace]

hey guys let wanna let you know...you can add the 5p.m option via rogers.com After i added for an extra 2 dollars I called relations and confirmed.w0000t Got a pro plan stylll. Right thinking a way of gettin voicemail for free for the duration of the contract!!!

Where is this option? Under 'Update Wireless Essentials'? I don't see it for me...boooo

[rupture]

Where is this option? Under 'Update Wireless Essentials'? I don't see it for me...boooo

Shows up at the very top for me.

[wackojacko]

How did you get the 15% off? What did you say to get it? Or was it given to you because both you and your wife signed a contract?


The 15% is my rogers bundle. I actually have all 4 services with them.

[Makaveli the Don]

So, I'm gonna call in on monday, and when I call I should say cancel, which will transfer me to retentions. Then what should I say to them there? (I am one year into a 3 year plan, I currently have one phone under my name, I want to make it two.) So do I just say I'm fed up with their phones..or say the plan isn't working for me?

And, if they don't buy it, and say, "okay sorry about that we'll cancel your service" should I just hang up on them? :P

Thanks in advance! :)

[Via Rail Canada]

I"ve been following this thread for the past few months, and first and foremost I would like to thank those who have shared their experiences and success/failures so the rest of us have been able to learn from them.

Much appreciated and I can't thank you enough! :)

Last month I acquired a Blackberry 8100 with high anticipation of being able to utilise it"s GPS capabilities via an external bluetooth receiver, as described to me from the friendly Rogers salesperson.

After purchasing a QSTARZ 32-32 receiver as well as "SPOT" GPS software for Blackberry and utilising Blackberry Maps, I hit the road on my travels across Canada.

To my dismay, while it worked well within large metropolitan centers and their suburbs, it was unable to acquire maps in remote areas as promised to me by the original salesperson due to the lack of reception towers along my route.

I contacted Telenav as suggested by Rogers, and yes, they rely upon a triangular formation consisting of contact between device, tower, and satellite at all times for GPS to function properly.

SPOT supports "world file" format to address this situation, however, most railway maps of Canada are provided in the "GEOTIFF" format which is not supported by said software.

Which leaves me in a pickle as you can imagine.

Today I contacted retentions and explained my situation and this is what I received in return for the mis-information that was provided to me:

A 100$ rebate towards 5 models with a 15 day return policy on each, consisting of a choice between:

HTC 621
TREO 680
HP 6955
HTC TyTn
NOKIA E62

They gave me the oppurtunity of trying out each model one at a time until I find a device that suits my needs.

On top of that, apart of the data plan for 40 dollars, retentions provided me with the following deal:

250 weekday with a 50 bonus= total of 300 minutes
Early evenings and week-ends starting at 5 instead of 6
Rogers to Rogers
1000 Canadian LD minutes
Per second billing
CD
CW
CF
VM
3 Way/Group calling
Who called
Name display
Unlimited text
No system acess fee nor 911 charge

All this for $40.41 with taxes included.

Yes, you heard-read it right.....

$40.41 with taxes included.

I've been with Rogers since 2000, even while I was in Montreal working for Bell Canada, however this account has only been active since I started with VIA 3 years ago.

I'd also like to share what I was able to negotiate for a good friend of mine last week for her and her fiancee who"s bill was around $280 a month:

Her:

500 weekday
Unlimited nights and weekends starting a 6
1000 Canadian LD minutes
Rogers to Rogers
CD
CW
CF
VM
3 Way/Group calling
125 Texts
No system access fee nor 911
$35 dollar rebate on activation fee back from December 2006

Total: 60 plus taxes

Him:

1000 weekday minutes
Unlimited nights and week-ends starting at 6
1000 Canadian LD minutes
VM
CW
CF
$35 dollar rebate on activation fee back from December 2006

Total: 100 plus taxes

Average savings per month: $120

I hope this info is able to help someone out there when they NEED to contact retentions for various reasons, and re-affirms my stance that Rogers is the BEST wireless provider on the Canadian market currently, bar none.

Sincerely,

C

[Bakedbread]

Hey Everyone,

Like all you have suggested, I called back to ensure my plans are correct. To my surprise, they messed up!!!

So I asked them to correct it, and they did, but with a catch! I am now on 3 years automatically, because they said they can't do my plan for 2 years. There are some "system changes" that are new and the rep could only do my plan for 3 years.

So reluctantly, I said fine, as long as you honor the 3 year phone price (they quoted me $49 for 3 years and $99 for 2 years).

He said:
"NO, the $99 price has been charged to your account, and that's what you will pay. This is a retention upgrade, and not a hardware upgrade. I can transfer you to my manager if you like, but he has stated that as soon as he comes online, he will take off all recurring monthly credits on your bill". I said "that doesn't sound too fair, in essence you are telling me that I can't talk to the manager".

Anyways, to make a long story short he gave me the ******** that they are losing money on my plan (and that includes everyone of you also that have this plan).

I asked if that is the case can I CANCEL? (at this point I was willing to get rid of ROGERS!) He said, yes, but you will have to pay $400!!! :-0 (per line)

I said "so I can't talk to the manager without losing my plan, I can't cancel without a penalty, and on top of that you are charging me an extra $50 for the phone??? And now I am on a 3 YEAR contract???"

He said yes, because "I had to change your plan" (even though that was not my fault that they somehow recorded the wrong plan onto my account, even after I had them read back everything to me twice before I hung up on my original call)

What a bunch of morons!!! I now officially hate ROGERS, I think I have been cheated with no way of cancelling and have been forced to pay extra!

SO ALL BEWARE OF WHAT YOU ARE PROMISED AND MAKE SURE YOU CALL THOSE MORONS BACK TO ENSURE THEY HAVE GIVEN YOU THE CORRECT PLAN!!

What an experience! At the end of it, I guess I am now on 36 month contract and paid $99 for my KRZR. And to top, my plan deal isn't the best either!

250 daytime
e/w at 6pm
Communication Pak (CID, VM, 125 sent text)
R2R
1000 Cdn Long Distance
+SAF+911 Fee
Total =$32.95 + tax = $37.00

So now, at the end of the day, I have paid an extra $50 for the phone and an extra $2.00 for adding 125 text on my monthly phone bill. On top of that I lost enhanced VM when I agreed to the Communication Pack which includes the texting option! And I am locked for 36 months!

Sorry guys, I guess I am just venting because I am angry and frustrated with the abuse of power customer relations showed today!!!!

hey man, i feel you
i think i was the most recent one (before you) to whom this has happend
i posted about this about 20 pages ago...

ill share my story just so readers dont have to scroll back...
but in a nut shell, the first time i called retentions, i was offered
250 Daytime
Unlimited evenings/weekends @ 6pm
Unlimited R2R
1000 CAD long distance
125 txt
caller id, voicemail

ALL for $27 which INCLUDES system access,911, and tax.
so my final bill should come to $27.

i waited a month for my first bill, and taking RFD's advice, I called in the day my plan activated.
Lone and behold....they screwed up. Or did they really 'screw' up? I'm beginning to wonder more and more if they purposely screw up the plans they promise...
basically, my plan NOW was:
250 Daytime minutes
Unlimited even/weekends @ 6pm
Rogers 2 Rogers

thats it. No call display, no voice mail, no txts, no long distance. (i check my online account for this)

i called into retentions and verified. they told me my plan is actually $25 + system access + 911 + tax and if i wanted CID, VM, 125 txt, and LD, that' be an extra $10.
i was furious cause this is NOT what they told me a month ago.
Along with the fact I agreed on a 3yr extension ...think about it rogers, WHY WOULD I AGREE ON EXTENDING 3 YeARS ON A PLAN I DON'T WANT?
it doenst make sense. I'd obviously agree to extend on something i am satisfied with.

this is where the headaches kicked in. That day I called Rogers at 5 TIMES. FIVE.
and EACH REP gave me a DIFFERNT QUOTE ON MY PLAN.
1st rep: $25 + system acces + 911 + tax + $10 if you want CID , VM , txt, LD
2nd rep: "Your plan is $32 + system access + 911 + tax"
3rd rep: "Your plan comes to $56 after tax and fees" (um..okay there.)
4th rep: "Your plan comes to $37 after tax and fees"

on my FIFTH rep, i was angry, and i had a LONG talk on how unsatisifed i was with their service. my family has been with rogers for 20+ years, and i told them this is ridiculous to get quoted DIFFERNT prices every hour.

the 5th rep was nice enough to go through EACH plan with me (i had negotiated a new plan for myself, my sister, and my dad)

THIS time, she NOTED CLEARLY on my account that MY PLAN WAS $27 AFTER TAX AND FEES.

i ended up with :
250 DT
unlimited even/weekends @ 6pm
unlimited R2R
Unlimited incomingn
1000 CAD long d
caller id, VM, 125 texts
system access, 911

for $27.02 TAX INCLUDED

you REALLY gotta make sure they do it properly.
im still waiting on my first bill in the mail , but so far my online accounts are correct, and i called into a random rogers wireless rep, and they confirmed my plan would be $27.02 after tax.

[Bakedbread]

/quote
On top of that, apart of the data plan for 40 dollars, retentions provided me with the following deal:

250 weekday with a 50 bonus= total of 300 minutes
Early evenings and week-ends starting at 5 instead of 6
Rogers to Rogers
1000 Canadian LD minutes
Per second billing
CD
CW
CF
VM
3 Way/Group calling
Who called
Name display
Unlimited text
No system acess fee nor 911 charge

All this for $31.07 with taxes included.

Yes, you heard-read it right.....

$31.07 with taxes included.

I've been with Rogers since 2000, even while I was in Montreal working for Bell Canada, however this account has only been active since I started with VIA 3 years ago.

/quote

I gotta say, thats a nuts plan.
But if you read my above post about getting screwed by Rogers reps...

You DEFINIETLY need to call in the day of activation to MAKE SURE its what they said.
You also need 100% confirmatino on your FIRST bill in the mail.

trust me man, rogers went back and forth on me with the price of my plan.
they can do the same to you.

I bet if you called in now to a regular rogers wireless rep, they'd quote you a different after tax price plan

[Via Rail Canada]

/

I gotta say, thats a nuts plan.
But if you read my above post about getting screwed by Rogers reps...

You DEFINIETLY need to call in the day of activation to MAKE SURE its what they said.
You also need 100% confirmatino on your FIRST bill in the mail.

trust me man, rogers went back and forth on me with the price of my plan.
they can do the same to you.

I bet if you called in now to a regular rogers wireless rep, they'd quote you a different after tax price plan

Funny you mention that! I was a little skeptical that they quoted me the right price yesterday, so early this morning I called to verify....

What a hassle!

First line rep refused to transfer me, saying I already have a great deal.... and what was offered was too good to be true....

Next rep sent me to Blackberry data to resolve the situation.

I asked to talk to a manager who then gave me the same run around... who I told "this is BS... I was promised this plan at this price and I want it to be honoured..." and told her I'm done....

After a few minutes of silence over the phone, line went dead.... she hung up on me.... (unreal....)

I called back and spoke with the reps on the french side, and got so-and-so who tried to pull the same BS....

Was finally told the rep who I spoke with yesterday would call me back in 20minutes when he got in.... and he did 40 minutes later, much to my surprise!!!!!

He did quote a mistake and apoligized, so now my total is $40.41 (WITH TAXES) for all the features I previously mentioned.

(I spoke with his manager and gave him a recommendation for following up and satisfying my needs)

Since I no longer need the Blackberry and am giving it to my spouse in a few days, I was promised she will get the same plan.... :) (apart from data of course) and reserved her new future phone number free of charge.

As you said, always double-triple check and write down the names/info provided....

Just to cover your ass "just in case"

Worked for me....

C

[Bakedbread]

Funny you mention that! I was a little skeptical that they quoted me the right price yesterday, so early this morning I called to verify....

What a hassle!

First line rep refused to transfer me, saying I already have a great deal.... and what was offered was too good to be true....

Next rep sent me to Blackberry data to resolve the situation.

I asked to talk to a manager who then gave me the same run around... who I told "this is BS... I was promised this plan at this price and I want it to be honoured..." and told her I'm done....

After a few minutes of silence over the phone, line went daed.... she hung up on me.... (unreal....)

I called back and spoke with the reps on the french side, and got so-and-so who tried to pull the same BS....

Was finally told the rep who I spole with yesterday would call me back in 20minutes when he got in.... and he did 40 minutes later, much to my surprise!!!!!

He did quote a mistake and apoligized, so now my total is $40.41 (WITH TAXES) for all the features I previously mentioned.

(I spoke with his manager and gave him a recommendation for following up and satisfying my needs)

Since I no longer need the Blackberry and am giving it to my spouse in a few days, I was promised she will get the same plan.... :) (apart from data of course) and reserved her phone number free of charge.

As you said, always double-triple check and write down the names/info provided....

Just to cover your ass "just in case"

Worked for me....

C

haha glad you double checked..
even though its $7 more, that plan is still sick
im just a guy who likes to pay minimum for the most (plus, i dont use my phone TOO often...i just dont the chances of ever going over my minutes again)

but yeah..like i said, rogers is TERRIBLE at keeping promises
it was honestly the most frustrating thing ever
cause when you call back, they start saying how your plan is "TOO GOOD" or "YOUR PLAN ALREADY HAS TOO MANY CREDITS"
or all that jazz...
there is NO way they are "losing money" with the amount of customers they have....plus, i bet half of rogers customers dont even KNOW about the rogers retention plans or how to get them...

sneaky rogers...
i still hate how the whole retention plans are ALL "VERBAL" agreements...
there is nothing written in stone....you can never be sure until the first bill in the mail comes

GOOD LUCK TO ALL

[IceQue]

Does anybody know if rogers still offers rogers to rogers long distance?

I called in today and was offered
250 daytime mins
free after 6pm/weekends
my5
400 mins overages
$20 communcation package/$20 credit
=$40month+ taxes,etc

[Mulder and Scully]

Hahaha I just called inquiring if I could move a Fido account to Rogers (nope) or just create a new one and 1.) the customer service guy said there is no "retentions" department; and 2.) got really pissed off when I told him I wanted 250 daytime, e/w 6pm, CID/VM/1000LD/125TXT and said, "That's not how Rogers does business." Of course I told him a lot of people online are on the same plan at which point he just got even more pissed. The conversation ended there with neither of us getting what we wanted.

[justblaze619]

So I called in today to use my voice mail $6 credit for the $5/1000 LD minutes but the woman was rude as hell and told me we are not going to do that because I already have a good deal :mad: Has anyone done this before?

[samsonite]

Man, this is BULL***T!!
I accepted the following plan yesterday evening:
$15/month
250 A/T mins.
CID
Voicemail
evenings/weekends after 6pm free
2 year contract
w580i for 149.99 fee waived
I know i probably coulda gotten a better deal but it was alright for me.
The rep i talked to told me the changes would take place on the 11 of september, 1 day after my contract expires.
I called in again about 2 hours ago and guess WHAT?? according to the rep, my plan looks like this as of sept. 11th:
200 a/t mins.
cid
evening/we free after 8pm
2 year contract

So they gave me 50 less mins, no voicemail, 8pm instead of 6pm!!!
What should i do and what if they don't believe me??

[Isoforce]

Man, this is BULL***T!!
I accepted the following plan yesterday evening:
$15/month
250 A/T mins.
CID
Voicemail
evenings/weekends after 6pm free
2 year contract
w580i for 149.99 fee waived
I know i probably coulda gotten a better deal but it was alright for me.
The rep i talked to told me the changes would take place on the 11 of september, 1 day after my contract expires.
I called in again about 2 hours ago and guess WHAT?? according to the rep, my plan looks like this as of sept. 11th:
200 a/t mins.
cid
evening/we free after 8pm
2 year contract

So they gave me 50 less mins, no voicemail, 8pm instead of 6pm!!!
What should i do and what if they don't believe me??

Well the plan discrepancy doesnt really make sense to me...but on another note...2 yr contract w/ the W580 fee fully waived is AMAZING. I just called up...and they offered me:

250, ultd wd/we after 6
CID, VM
100 LD
125 TM
for 20/mth

and $75 for the W580 on a 3 YEAR contract...

so you got a maddddddd steal on the phone (well compared to my offer i guess). I haven't accepted...the rep just filed away the offer for me to call back later...I wanted 2 yr contract...but she said that all SE phones except for the w600 (?) were on 3 yr contracts ONLY...so this seems odd to me...gonna call back next week..

[preshans]

Man, this is BULL***T!!
I accepted the following plan yesterday evening:
$15/month
250 A/T mins.
CID
Voicemail
evenings/weekends after 6pm free
2 year contract
w580i for 149.99 fee waived
I know i probably coulda gotten a better deal but it was alright for me.
The rep i talked to told me the changes would take place on the 11 of september, 1 day after my contract expires.
I called in again about 2 hours ago and guess WHAT?? according to the rep, my plan looks like this as of sept. 11th:
200 a/t mins.
cid
evening/we free after 8pm
2 year contract

So they gave me 50 less mins, no voicemail, 8pm instead of 6pm!!!
What should i do and what if they don't believe me??

Heyy samsonite, seeeen! Yo if i were you ask for consolidated relations and i know how pissed off u r. just call in n tell the rep that i talked to x yesterday which i was specifically offered x features,etc


and note to all
ALWAYS RECORD YOUR CONVERSATIONS WITH THE REPS FROM THE TIME YOU HEAR THE RINGING TO THE THE TIME YOU HANG UP. AND THIS IS COMPLETELEY LEGAL , AS LONG AS ONE PARTY IS AWARE THAT IT'S BEING RECORDED.IF YOU CALL IN AGAIN AND THEY DON'T STATE THE PLAN THAT YOU'RE SUPPOSED TO GET THEN, THE RECORDING WILL BECOME QUITE USEFUL:cheesygri

[Acadian]

Another custome rlied to here!

I got my first "new" bill today. They charged me the $35 fee and $99 for my phone (was promised no fee and $49 phone). I called in right away and the guy said i had a $50 credit set for next month, then i had to get to retentions again to get the $35 waived...so they gave me what they promised...or so i thought.

There was alot of confusing credit/fees on this bill because my plan switched mid-cycle...but from what i calculated they seem to be charging me like $2 or $3 more per month than what they promised...but i'll wait and see my next bill to make sure....then probably call back.

For those of you who are getting screwed over....just don't pay and don't pay the $400 cancellation fee....what can they really do, you never signed anything, it was all verbal. And if you get to court, they have to play the recording to prove anything...

[Mendesb]

Theres nothing really that special about these retention plans.. Im thinking about getting a retention plan if it can top what im at right now.. if any1 wants my plan, I can hook you up no problem. If anyone can top my plan (for less) feel free to let me know and i will be really glad

This is my plan:

unlimited incoming
unlimited outgoing
125 text msgs
voice mail
call display.

40$ + SAF + 911

take out text msgs, voice mail and call display, you knock off 5$

[jwei]

Theres nothing really that special about these retention plans.. Im thinking about getting a retention plan if it can top what im at right now.. if any1 wants my plan, I can hook you up no problem. If anyone can top my plan (for less) feel free to let me know and i will be really glad

This is my plan:

unlimited incoming
unlimited outgoing
125 text msgs
voice mail
call display.

40$ + SAF + 911

take out text msgs, voice mail and call display, you knock off 5$
incoming and outgoing anytime:| local only right?

this must be a grandfather plan

[bubble.tea]

....ALWAYS RECORD YOUR CONVERSATIONS WITH THE REPS FROM THE TIME YOU HEAR THE RINGING TO THE THE TIME YOU HANG UP. AND THIS IS COMPLETELEY LEGAL , AS LONG AS ONE PARTY IS AWARE THAT IT'S BEING RECORDED.IF YOU CALL IN AGAIN AND THEY DON'T STATE THE PLAN THAT YOU'RE SUPPOSED TO GET THEN, THE RECORDING WILL BECOME QUITE USEFUL:cheesygri
with what legal expert knowledge do you make this statement?

who is the '1 party'?

I do believe there are differences in provincial legislation about recording conversations and proper disclosures as well....it's not as clear cut.

NOW...so long as you properly announce your recording from the get go...THAT is the best and safest way.

Good luck wheelin' and deelin' peeps.

[bubble.tea]

Theres nothing really that special about these retention plans.. Im thinking about getting a retention plan if it can top what im at right now.. if any1 wants my plan, I can hook you up no problem. If anyone can top my plan (for less) feel free to let me know and i will be really glad

This is my plan:

unlimited incoming
unlimited outgoing
125 text msgs
voice mail
call display.

40$ + SAF + 911

take out text msgs, voice mail and call display, you knock off 5$
pm your number. If you're as legitimate as you make yourself out to be, I'll confirm for everybody who's reading this, and everybody can possibly get what you're promising them...

Cheers.

There are two scenarios in which I can get unlimited outgoing as well...but it's not ACTUALLY that rather just wordplay.

I look forward to corroborating your offer :).

[ecgz88]

that's not true, they have put note on your account, and it's verbal agreement. They don't have to play recording to prove this.

4 ways to avoid yourself be screwed. I'm from ** Retention, that's my personal experience.

1) Record the conversation, write down name and employee number is useless, just can prove you have talk to them. Unless you get 2 responsible rep and pre-rep willing to call you back to set up what he promised.

2) Call back few times check with different rep ask them to recap what you offered.

3)send on-line feedback to Rogers Internet rep ask copy of your note or ask them e-mail what been offer in your account.

4)Donot use your new cell until you get first bill make everything is all right. Since return policy will be within 30 days or within 30 mins usage, then you can argue for ECF $400.


Remember Retention Rep are human beings, they need to talk with 40-50 Rfders every day:cheesygri they can make mistakes as well.

For those of you who are getting screwed over....just don't pay and don't pay the $400 cancellation fee....what can they really do, you never signed anything, it was all verbal. And if you get to court, they have to play the recording to prove anything...

[waynel]

Hello everyone,

I just want to thank everyone for all your helpful posts, comments, and suggestions. I've been following this thread for quite some time and just called retentions today for the first time. This is what I got...

$20/mth
250 daytime
EW 6pm
CID/VM
R2R
1-yr contract

I am quite satisfied with this and it is pretty much everything that I was looking for, except for the lack of text messaging. I tried to push for 125 text, but she wouldn't budge on it. I was just wondering, if anyone would know, whether it would be possible to call back later and see if another rep would tack that on? I know they take notes of everything, so maybe not. But if it is, how long should I wait before I call back and what should I say?

Thanks in advance!!

Anyone?

[Mad.Whack]

Anyone?

Yeah I did it. Just be nice and point out that you just noticed the package is the same price as VM+CI separate and you'd like to have that instead, they should adjust the credit.

[vrus]

Anyone?

Somebody usually calls back to check on how you like your new plan. I asked for the comm pack credit then and I got it. They shouldn't mind.

[Mendesb]

yes, it is local. And the unlim outgoing is through a third party which is legit.

[stratux]

Yep he is legit haha i called him

[bubble.tea]

yes, it is local. And the unlim outgoing is through a third party which is legit.

as I thought...NOBODY has GENUINE LEGITIMATE unlim outgoing/incoming with Rogers.

[bubble.tea]

yes, it is local. And the unlim outgoing is through a third party which is legit.

as I've just been recently bombarded by queries:lol:, let me clarify for people what this encrypted-talk of a 'third party' actually is.

Basically what I know people to be doing is setting up a CALL-BACK service. There are VARIOUS such services available, just do a search and read up on it.

What you do is call a preset number which recognizes your number. You never have that initial call pick-up so it doesn't deduct from your daytime (hence 'unlimited outgoing'). Because you have Unlimited Incoming, that number then calls YOU back (falls under UNLIMINC), and then you dial-out to whatever you want. Something like that. I never delved into it. Either you need to have only a PRESET number (so just one person), or I'm sure there are variations...I'm sure since I looked at this 6months ago there are other innovations which some may appreciate. Mendesb, you're the resident expert...fill us in Why you haven't done so already is beyond me.:confused:

For more than 90% of users, MyFive and MyFive National totally replaces such complicated arrangements with third parties.

Ref CallBacks, Keep in mind...LOCAL ONLY.

[Mendesb]

it is legit.. i dunno what your talking about. There is nothing wrong with my plan, and I technically have unlim outgoing and incoming... it is local only

[bubble.tea]

it is legit.. i dunno what your talking about. There is nothing wrong with my plan, and I technically have unlim outgoing and incoming... it is local only

While yours is perfectly legitimate (and I was just saying a general there aren't ANY such unlim inc/out plans otherwise), it's not a Rogers Genuine Unlim inc/out plan that THEY sell...just an RFD-dressed-out ;) m0d.

[Mendesb]

agreed. I basically just have a 25$ unlim incoming plan added textmsging voicemail and call ID for 5$ (through rogers, acting nice to the lady) and then added unlim outgoing for 10$ more

[tigger03]

it is legit.. i dunno what your talking about. There is nothing wrong with my plan, and I technically have unlim outgoing and incoming... it is local only

I know EXACTLY what plan you're talking about ... it IS legit ... I'm in the process of getting this plan for a family member ;) ... except that mine is going to be $30/mth.

[Mendesb]

my exact plan fir 30?

[gazoo1o]

Hey Everyone,

Like all you have suggested, I called back to ensure my plans are correct. To my surprise, they messed up!!!

So I asked them to correct it, and they did, but with a catch! I am now on 3 years automatically, because they said they can't do my plan for 2 years. There are some "system changes" that are new and the rep could only do my plan for 3 years.

So reluctantly, I said fine, as long as you honor the 3 year phone price (they quoted me $49 for 3 years and $99 for 2 years).

He said:
"NO, the $99 price has been charged to your account, and that's what you will pay. This is a retention upgrade, and not a hardware upgrade. I can transfer you to my manager if you like, but he has stated that as soon as he comes online, he will take off all recurring monthly credits on your bill". I said "that doesn't sound too fair, in essence you are telling me that I can't talk to the manager".

Anyways, to make a long story short he gave me the ******** that they are losing money on my plan (and that includes everyone of you also that have this plan).

I asked if that is the case can I CANCEL? (at this point I was willing to get rid of ROGERS!) He said, yes, but you will have to pay $400!!! :-0 (per line)

I said "so I can't talk to the manager without losing my plan, I can't cancel without a penalty, and on top of that you are charging me an extra $50 for the phone??? And now I am on a 3 YEAR contract???"

He said yes, because "I had to change your plan" (even though that was not my fault that they somehow recorded the wrong plan onto my account, even after I had them read back everything to me twice before I hung up on my original call)

What a bunch of morons!!! I now officially hate ROGERS, I think I have been cheated with no way of cancelling and have been forced to pay extra!

SO ALL BEWARE OF WHAT YOU ARE PROMISED AND MAKE SURE YOU CALL THOSE MORONS BACK TO ENSURE THEY HAVE GIVEN YOU THE CORRECT PLAN!!

What an experience! At the end of it, I guess I am now on 36 month contract and paid $99 for my KRZR. And to top, my plan deal isn't the best either!

250 daytime
e/w at 6pm
Communication Pak (CID, VM, 125 sent text)
R2R
1000 Cdn Long Distance
+SAF+911 Fee
Total =$32.95 + tax = $37.00

So now, at the end of the day, I have paid an extra $50 for the phone and an extra $2.00 for adding 125 text on my monthly phone bill. On top of that I lost enhanced VM when I agreed to the Communication Pack which includes the texting option! And I am locked for 36 months!

Sorry guys, I guess I am just venting because I am angry and frustrated with the abuse of power customer relations showed today!!!!

I have found if you e-mail Roger's CEO Edward Rogers direct you are more likely to get the response you want then dealing with the retention people or normal CSR's.

edward.rogers@rci.rogers.com

Keep emailing until you get a reponse.

[gazoo1o]

Man, this is BULL***T!!
I accepted the following plan yesterday evening:
$15/month
250 A/T mins.
CID
Voicemail
evenings/weekends after 6pm free
2 year contract
w580i for 149.99 fee waived
I know i probably coulda gotten a better deal but it was alright for me.
The rep i talked to told me the changes would take place on the 11 of september, 1 day after my contract expires.
I called in again about 2 hours ago and guess WHAT?? according to the rep, my plan looks like this as of sept. 11th:
200 a/t mins.
cid
evening/we free after 8pm
2 year contract

So they gave me 50 less mins, no voicemail, 8pm instead of 6pm!!!
What should i do and what if they don't believe me??

I have found if you e-mail Roger's CEO Edward Rogers direct you are more likely to get the response you want then dealing with the retention people or normal CSR's.

edward.rogers@rci.rogers.com

Keep emailing until you get a reponse.

[Mendesb]

BAsically I buy this card, (I have only seen it at the Daisy mart near my house, checked at least another 30 convience stores)

There is a number on the back of it that I call. It gives me a busy signal. I hang up, and it calls me back in 5seconds. (for first use) it asks for my pin #. I type it in and it asks me what # i wish to dial. Every other use I just dial the number again (i usually just go into my calls and click it again) and i get busy signal, it calls me back in 5seconds and asks what # i wish to dial.

[shawn99]

I have found if you e-mail Roger's CEO Edward Rogers direct you are more likely to get the response you want then dealing with the retention people or normal CSR's.

edward.rogers@rci.rogers.com

Keep emailing until you get a reponse.

har har very funny. That is the last person I would email.

[windey]

But do you know their CEO's email address? His assistant may not pass the email to him...

[shopper-X]

But do you know their CEO's email address? His assistant may not pass the email to him...

Most companies care about customer service and will act upon the email.
You can try including (email cc) the CRTC as it goes against them for service ratings.

[Mendesb]

lol.. with the whole rogers - rogers is free thing i had to email him. I got charged 700 or something because i called my girl in waterloo and im in toronto. We are both on rogers, and multiple ppl said it would be free. When we emailed him, we got our credit back

[preshans]

lol.. with the whole rogers - rogers is free thing i had to email him. I got charged 700 or something because i called my girl in waterloo and im in toronto. We are both on rogers, and multiple ppl said it would be free. When we emailed him, we got our credit back

hey bro...in the e-mail did you provide ur postal code, name n date of birth the service?

[Mendesb]

ionno, my mom wrote it all up technically and sent it

[ephdub]

agreed. I basically just have a 25$ unlim incoming plan added textmsging voicemail and call ID for 5$ (through rogers, acting nice to the lady) and then added unlim outgoing for 10$ more

Wow, do they still offer that? I only have the $10 for unlimited incoming.. it'd be nice to have outgoing as well :D

- Ephdub

[Mendesb]

wholy!! how did you get 10$ for unlim incoming? i can hook you up with the unlim outgoing apperently its only in 6 major cities, but i will call them later today to see if itll work in waterloo

[preshans]

wholy!! how did you get 10$ for unlim incoming? i can hook you up with the unlim outgoing apperently its only in 6 major cities, but i will call them later today to see if itll work in waterloo

YOOOO wtf ? you can add unltd outgoing for $10? Yooo i want that

[Leafsin06]

I tried calling up CxR yesterday and asked for a plan like the ones mentioned in the thread. I also told them about Bell's All-In plan and they just told me they have nothing anywhere close to that and ended up offering me one of their normal crappy plans (100 mins, 100 evenings and weekends 9pm for $25). How should I go about to get a decent retention plan?

P.S. I've been a pay as you go customer for 2 years.

[rupture]

I tried calling up CxR yesterday and asked for a plan like the ones mentioned in the thread. I also told them about Bell's All-In plan and they just told me they have nothing anywhere close to that and ended up offering me one of their normal crappy plans (100 mins, 100 evenings and weekends 9pm for $25). How should I go about to get a decent retention plan?

P.S. I've been a pay as you go customer for 2 years.

I believe you called the regular department today. Retentions is closed on Sunday, try again tomorrow.

[bubble.tea]

I believe you called the regular department today. Retentions is closed on Sunday, try again tomorrow.

what's this? rupture giving retentions advice? ahh...you've come QUITE a ways my young grasshopper!! :D

Well Done!

[stratux]

I think I got a pretty good plan

250 mins
free e & w @ 6
caller id
voicemail
125 text messages
R2R
100 long distance mins

All for $20+SAF+911

free 3 months unlimited calling and 50 bonus mins after that for 6 months!

[stratux]

anyone know how I can get unlimted incoming for the same price :)

[gazoo1o]

har har very funny. That is the last person I
would email.


Why it works?

[rupture]

what's this? rupture giving retentions advice? ahh...you've come QUITE a ways my young grasshopper!! :D

Well Done!

The apprentice is now the master, I learn from the best :)

[leonheartx]

I think I got a pretty good plan

250 mins
free e & w @ 6
caller id
voicemail
125 text messages
R2R
100 long distance mins

All for $20+SAF+911

free 3 months unlimited calling and 50 bonus mins after that for 6 months!

I'm really new to this whole retentions thing, but I'm really interested in getting a plan similar to this. What exactly do we do anyway? Do I ask them to give me a good retention plan?

[Mendesb]

yeah i found out today too. retention depart is open 24hours a day 6 days a week. closed on sunday.

[Mendesb]

YOOOO wtf ? you can add unltd outgoing for $10? Yooo i want that

send em a pm WITH your phone number, and ill explain how.

[samsonite]

Man, this is BULL***T!!
I accepted the following plan yesterday evening:
$15/month
250 A/T mins.
CID
Voicemail
evenings/weekends after 6pm free
2 year contract
w580i for 149.99 fee waived
I know i probably coulda gotten a better deal but it was alright for me.
The rep i talked to told me the changes would take place on the 11 of september, 1 day after my contract expires.
I called in again about 2 hours ago and guess WHAT?? according to the rep, my plan looks like this as of sept. 11th:
200 a/t mins.
cid
evening/we free after 8pm
2 year contract

So they gave me 50 less mins, no voicemail, 8pm instead of 6pm!!!
What should i do and what if they don't believe me??

So, do you guys think i can still negotiate a better deal even though the reps screwed me over? And since i didn't record the convo, what should my next move be?

[Acuratl]

So, do you guys think i can still negotiate a better deal even though the reps screwed me over? And since i didn't record the convo, what should my next move be?

if i was screwed like that, i'd call back again and again until they confirm the correct plan...but i think your hooped man, no recording

[ecgz88]

1) Record the conversation, write down name and employee number is useless, just can prove you have talk to them. Unless you get 2 responsible rep and pre-rep willing to call you back to set up what he promised.

2) Call back few times check with different rep ask them to recap what you offered.

3)send on-line feedback to Rogers Internet rep ask copy of your note or ask them e-mail what been offer in your account.

4)Donot use your new cell until you get first bill make everything is all right. Since return policy will be within 30 days or within 30 mins usage, then you can argue for ECF $400.

[neware]

YOOOO wtf ? you can add unltd outgoing for $10? Yooo i want that

I guess that's through callback. Don't spend $10 for that, vbuzzer has it for only $5 a month.

[Mendesb]

whats vbuzzer?

[Mendesb]

just looked on the site. By the looks of it, they are an american company that does callback service in the same 5cities. There are no cards that you buy, but you purchase this thing online. (im assuming with a credit card). It is 5$ US. With the exchange rate, thats probably like 5.15 or less. Cost wise, it is better than what I have. But
1) i dont like putting a credit card on the internet (even though it is safe and whatnot..)
2) It does not say what service providers it works with (it may be all of them) but I know on the card I buy, it clearly states that it will only work with Bell, Rogers, Fido, and Telus. So if you have a plan with Virgin Mobile, then I dont think it wil work. I dont know the deal with this new one. It can very well be better, but I have no experiance with them.

[neware]

just looked on the site. By the looks of it, they are an american company that does callback service in the same 5cities. There are no cards that you buy, but you purchase this thing online. (im assuming with a credit card). It is 5$ US. With the exchange rate, thats probably like 5.15 or less. Cost wise, it is better than what I have. But
1) i dont like putting a credit card on the internet (even though it is safe and whatnot..)
2) It does not say what service providers it works with (it may be all of them) but I know on the card I buy, it clearly states that it will only work with Bell, Rogers, Fido, and Telus. So if you have a plan with Virgin Mobile, then I dont think it wil work. I dont know the deal with this new one. It can very well be better, but I have no experiance with them.

Well, if you don't want to put your credit card online, I guess you can purchase those callback cards from market for normally $10 to $20 a month. I don't think Virgin Mobile have any difference with other providers.

[samsonite]

So, do you guys think i can still negotiate a better deal even though the reps screwed me over? And since i didn't record the convo, what should my next move be?

If i speak with another rep, do you they he/she will be able to track down the rep who gave me the initial offer? Is that possible?

[IceQue]

finally changed my plan up.

250 daytime minutes
500 overcharge minutes
free after 6pm/weekends
unlimited incoming
Rogers to Rogers
1000 Rogers to Rogers txt
My5 Cdn long distance
125 txt msgs
Voicemail
Caller ID
100 Cdn Long Distance

Base plan student my5 plan- $47 - $10 credit
commucation package $10 - $10 credit
= $37+6.95

[Bakedbread]

If i speak with another rep, do you they he/she will be able to track down the rep who gave me the initial offer? Is that possible?

I tried that on more than one occassion...no luck.
I had the rep Name and reference#, but when i called back, they told me that no one has extension numbers there, so they couldnt forward you if they tried.

To me, it sounds like total BS.
What kind of COMMUNICATIONS COMPANY has employees that CAN"T BE REACHED????
come on.

[tjuzer]

Anyone know what this is? I just see come up in account and nothing else.

Local Airtime Bonus

[nfnx]

supposed to be bonus minutes

[samsonite]

I tried that on more than one occassion...no luck.
I had the rep Name and reference#, but when i called back, they told me that no one has extension numbers there, so they couldnt forward you if they tried.

To me, it sounds like total BS.
What kind of COMMUNICATIONS COMPANY has employees that CAN"T BE REACHED????
come on.

Damn, i guessed i'm screwed. if i threaten to cancel, i doubt they'll care. I'll be paying them 200 bucks for nothing.

[Bakedbread]

Damn, i guessed i'm screwed. if i threaten to cancel, i doubt they'll care. I'll be paying them 200 bucks for nothing.

technically you dont have to track down the inital rep for the inital offer...cause TECHNICALLY they should document everything on each call...including the plan they offered you...
but thats only technically...cause its happend to me too, where their typing hand thinks differently than what they say.

you can try what i did..
i never threatened to cancel when i called up retentions..i jsut told them i've been shopping around looking for a better deal. i've already looked up bell/telus offers that are better than mine, plus my collegues with Rogers hve better plans than me. And mention how you've been a loyal Rogers customer for X amount of years, you're paying through the roof for your X amount of wireless lines, and how your collegues with Rogers have been with Rogers shorter than you have but are still getting better plans.

i was lucky they didnt ask me to quote/link them the telus/bell plans..ive read some reps actually ask the specifics...
but i just read on the front page of RFD today that telus is offering unlimited texts for a year for new activations.

oh yeah, my friend called in yesterday, and they offered her "$25 for 250 DT minutes, plus $5 extra for early evenings/weekends at 6PM"
either their plans have changed in the last week, or they are totally scamming her.

the BASE BASE retention plan should be $25 for 250 Daytime AND even/weekends at 6pm. thats it. everything else is added/credited.

hope this helps.

cheers

[Oilers]

im brand new with rogers by took over someone's
plan(several monthz left). since i am new, i cant get the
retention plan right away, i helped my roomie get his plan first
by renewing 3yrs contract(one month left with old one),

my roomie gets

250mins
uevn/uwkd @6
r2r
cid/vm/125sms
100mins cad ld
$5 credit back

$25+saf+911-$5+tax=$29.097

se w810i for $49(+ 4G memo. free??)
$35 admin fee waived.


then i called in to PM my roomie's plan, no need to renew contract though(as most of rfders did require to renew for 2/3yrs).

got

250mins
uevn/uwkd @6
uicm/r2r(have uicm vs roomie)
cid/vm(no 125 sms vs roomie)
100mins cad ld
$5 credit back

$25+saf+911-$5+tax=$29.097

i thought i was job well done, it is a really decent plan for me
im happy with rogers(BUT, i will wait & see the first bill)

cheers!:)




here i have a Q, when i login my account,
it only shows

price plan pending
$20 for 250mins/eve/wek, no more other features
will they show up once my plan starts?:confused:
coz she said it will not show online but just their memo.
could someone please answer that?
thank you

[djgee]

im brand new with rogers by took over someone's
plan(several monthz left). since i am new, i cant get the
retention plan right away, i helped my roomie get his plan first
by renewing 3yrs contract(one month left with old one),

my roomie gets

250mins
uevn/uwkd @6
r2r
cid/vm/125sms
100mins cad ld
$5 credit back

$25+saf+911-$5+tax=$29.097

se w810i for $49(+ 4G memo. free??)
$35 admin fee waived.


then i called in to PM my roomie's plan, no need to renew contract though(as most of rfders did require to renew for 2/3yrs).

got

250mins
uevn/uwkd @6
uicm/r2r(have uicm vs roomie)
cid/vm(no 125 sms vs roomie)
100mins cad ld
$5 credit back

$25+saf+911-$5+tax=$29.097

i thought i was job well done, it is a really decent plan for me
im happy with rogers(BUT, i will wait & see the first bill)

cheers!:)




here i have a Q, when i login my account,
it only shows

price plan pending
$20 for 250mins/eve/wek, no more other features
will they show up once my plan starts?:confused:
coz she said it will not show online but just their memo.
could someone please answer that?
thank you

I'm experiencing the same thing. When I log on to my account and click on the Pending Plan Change link, I get the following:

250/Unlimited Eve/Wkds Plan - $20.00

25 Anytime Minutes
250 Weekday Minutes


--------------------------------------------------------------------------------

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use


--------------------------------------------------------------------------------

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
Saskatchewan Gov't 911 Fee - $0.38 - Monthly
Nova Scotia Gov't 911 Fee - $0.43 - Monthly
PEI Gov't 911 Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly


--------------------------------------------------------------------------------

Your new price plan will be effective on: 11/9/2007
The term selected for your new price plan is:


As you can see, I can't possibly be charged for all those gov't fees! LOL. I called in yesterday to and spoke with the same retention rep that set this up for me and he confirmed that all is good...it just appears all screwed up online. I wouln't worry.

[Bakedbread]

for the 2 above posters, just wait till the day of activation.

it will say random things on your "pending plan" online.
i experienced the same thing.
it all changes the day of, so don't worry.

but you SHOULD DEFINITELY CALL IN THE DAY OF ACTIVATION TO DOUBLE, no, TRIPLE CHECK THAT THE PLAN YOU WERE OFFERED IS CORRECT!!!!!!!

haha, ive written my story twice already, but its buried in the 700 pages of this thread, so in a nut shell, rogers didnt give me what they promised, and in addition to that, they wanted to charge me MUCH more !

so DOUBLE CHECK PLEASE!!!!
and again, there's no way to be 100% sure until the first physical bill comes in the mail

[Bakedbread]

/quote
my roomie gets

250mins
uevn/uwkd @6
r2r
cid/vm/125sms
100mins cad ld
$5 credit back

$25+saf+911-$5+tax=$29.097

se w810i for $49(+ 4G memo. free??)
$35 admin fee waived.


then i called in to PM my roomie's plan, no need to renew contract though(as most of rfders did require to renew for 2/3yrs).

got

250mins
uevn/uwkd @6
uicm/r2r(have uicm vs roomie)
cid/vm(no 125 sms vs roomie)
100mins cad ld
$5 credit back

$25+saf+911-$5+tax=$29.097
/quote



isnt 25+6.95+0.50 = 32.45
32.45 - $5 = 27.45
27.45 + tax (14%) = 31.293 ?

how did you get $29.097?

[Oilers]

250/Unlimited Eve/Wkds Plan - $20.00

25 Anytime Minutes
250 Weekday Minutes


--------------------------------------------------------------------------------

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use

so you got the same plan like me??
i think 911 fee means differ. place have differ. 911 charge
doesnt mean they will charge you for all
btw, i dont have 25mins bonus, good for you



wow
Currently Active Users Viewing This Thread: 14 (10 members and 4 guests)
Oilers, thendless, aingaran, Jokez Guy, guessguy, Bakedbread, freebies_r_us, chinaboy1021, MaNiAC

[Oilers]

27.45 + tax (14%) = 31.293 ?

how did you get $29.097?

im in ab, should i get 6%tax??

[Bakedbread]

im in ab, should i get 6%tax??

oh
hahahah
good point...
i have no idea!
ahah
i live in toronto, Ontario, so i'm going by our tax rate of 14%

hmm, maybe you're right
if so, nice deal :P

[A_Nana]

im on a corportate plan and the rep told me i would have to switch to a regular plan to get rogers 2 rogers but id lose call display and voicemail...

what can i get on a corp ? or shuld i just change over to regualr and see what i can get...

i ended up with 2500 txt msgs more to my corp account

[lilsonicfan]

Like the above poster, my husband is on a corporate plan. Right now he has:

$25/mth
225 daytime minutes
unlim eve/wkend 6pm
caller id
- no text
- no voicemail
- no long distance

He called Retentions (contract up in less than two months) and was offered:

$25/mth
225 daytime minutes
unlim eve/wkend 6pm
unlim incoming
caller id
- no text
- no voicemail
100 long distance

They said that they cannot give him voicemail because he's on a corporate plan. Is this true? Can he still call back next month and try to get more or is this the end of the road?

[fliime]

what do you think of this plan???

250 mins
free after 6pm
unlit incoming calls
2500 out texts
unltd in texts
5mb data
1000 picture/video messages
call display, 25 voicemail, name calling
100 mins long distance
free rogers to rogers
3 months unlimited calling (in and out)

Final bill after taxes>> $54.09

opinions?

[irish80ca]

Hi guys,

I need some suggestions.

I currently have to cell phones under my one account. Back when this thread originally started I managed to get both phones on a retention contract.

That contract is up in a month or two.

This is what I have

250 anytime
100 Canadian long distance
Unlimited Evening/Weekends after 6pm
Rogers 2 Rogers
Caller ID
Basic Voicemail

Phone #1 is for $20 + taxes and standard fees.

Phone #2 they would only go as low as $25 + taxes and fees.

I’d like to get my hands on two new phones (maybe the Sony Ericson W580I) plus some extras like a bluetooth headset or a larger External memory card.

I also wouldn’t mind free Unlimited incoming calls.

Am I just being overly gready??????????

[ak47num1]

How can I find out if I have a star in my account? Although I have always been polite and never threatened to cancel, I always get the "There is nothing we can do for you for free". (I've called 5 times within the last half a year)

[parrot5]

How can I find out if I have a star in my account? Although I have always been polite and never threatened to cancel, I always get the "There is nothing we can do for you for free". (I've called 5 times within the last half a year)

I guess you'll at least need an "excuse", like the usual "I'm offered a better deal from another company", or in my case "I realized that if I signed up with the corp plan for the same price instead, that I'm eligible for, I would have had this feature"

[st7860]

tell them globalstar offered you 1 year(not 3 year) term, $75/mo + tax, unlimited airtime in Canada and the USA, no roaming fee, unlimited data, unlimited SMS, unlimited long distance.

lol.

[Mendesb]

yo wtf i just called up retentions and they wudnt offer me anything. NOTHING they said you have to complete your term. Retention plans are for those people only

[ak47num1]

I guess you'll at least need an "excuse", like the usual "I'm offered a better deal from another company", or in my case "I realized that if I signed up with the corp plan for the same price instead, that I'm eligible for, I would have had this feature"

I see. I am just frustrated because despite not being too demanding and respectful, all I am getting back is unhelpfulness and even rudeness from the reps. I shall try in the future. I just want to add CD and VM to my current plan:

$20 + SAF + 911 + tax
50+50 anytime minutes
1000 weekend minutes
500 Anywhere in Canada minutes with another cellphone on the same bill (that one is on a $15/month plan)

and that's it. I feel that I should be able to tack on CD and VM for free, but maybe I am wrong?

[Evil Baby]

need a little help. I'm about to call retensions but I can't find a blackberry plan to get a guide from. I've scaned about 25 pages. Anybody have an example or an idea of what I can ask for?

Not really event asking for a whole lot. Just credit for SAF and free textmessages.

I'm willing to pay for the $40 plan + my 5 + $10 value pack

[Eeric]

try doing a search on the thread for "bb data plan", there was talk like 50 pages ago or smthg.

btw anyone know how long it takes them to ship a phone? a few days? a week? thx

[rupture]

need a little help. I'm about to call retensions but I can't find a blackberry plan to get a guide from. I've scaned about 25 pages. Anybody have an example or an idea of what I can ask for?

Not really event asking for a whole lot. Just credit for SAF and free textmessages.

I'm willing to pay for the $40 plan + my 5 + $10 value pack

I believe the standard retentions Blackberry deal is a plan for 4MB/month at $25 and this can be added on to your voice plan.

[ecgz88]

Rogers BB plan is really high, Bell now offer $375 1 GB Email and Internet Plans and Features for BlackBerry Smartphones, PDA devices and PC cards, for the very low price of only $99

[Evil Baby]

I believe the standard retentions Blackberry deal is a plan for 4MB/month at $25 and this can be added on to your voice plan.

Thanks. I guess as it stands I'll be looking to get the student my5(10 numbers) with this $25 package, $10 value pack.

so I guess
25+
25+
10+
6.95+.50 or watever the SAF fees are.

I wonder if I can get them to credit teh SAF fees as well. I could handly $60 - $70 a month and be pretty happy with it.

Maybe ask for unlimited incoming but that's not a big deal.

[Eeric]

what time does retentions close? and how long does it take them to ship a phone? tia.

[lindmar]

My contract expired in Dec. They offered me the new Blackberry 8800 for $85 ($100 + $35 admin -$50 mail in). And gave me a $30 credit for feature fees I have paid since Dec.

Could not get them to add any features to my current plan though, but will try to get the comm value bundle when i get the phone. I was just happy about the phone for cheap.

Current plan:
$25
200 wkday
Unlimited Eve/Wkds @ 6PM
Call Display
Voicemail

I want a new blackberry, wish I could get such a deal...

[samsonite]

what time does retentions close? and how long does it take them to ship a phone? tia.

i know for a fact it's open until at least 12:30 am as i've called them around that time. and it takes 3-5 business days to receive your phone.

[Isoforce]

ok just completed my renewal...

I had:
250 mins ultd e/w after 8
CID
20/mth

Got:
250 min ultd e/w after 8
CID, VM
125 Txt
100 LD
15/mth

Had to sign a 3 yr contract though...and got the w580 for 75 and they canceled the service charge. Ok deal...not amazing..but it didnt take any effort on my part...only problem is they're out of stock for the w580...and they dont know when its coming in... :mad:

btw...i asked if they could throw in any accessories and the lady said that they dont have control over that even if i wanted to buy it through them...was she bluffing?

[tigger03]

Something you guys may be interested in: http://toronto.craigslist.org/ele/398625539.html

[J_u_n_i_o_r_3]

Here's what I now have. I call retention once a year.

325min (250 + 25 + 50)
UL WE/WN @ 6pm
UL R2R
UL Incoming
1000 LD minutes
CI, VM, 125 txt

20$ + fees + tax

Yes I'm happy, I've been with rogers since 2002 :)

A couple of things to note.

- The Digital Call Display Credit can be associated with ANY 5$ feature. It does not have to credit CI, for instance my digital call display credit covers my 1000 LD minutes option.

- Thus it seems likely that any designated credit is interchangable (BY THE CSR, not US).

- The new 50 minute bonus is only for 6 months I believe.

- Be nice but convincing and you can get a good deal.

- I could probably shave an extra 5 off my monthly bill but I feel I'm already getting a great deal, no need to be greedy! :D

tired this plan but it wont work out

they kept me on my old retion plan
35 + fees
free incoming 250 day timee
free rogers to rogers
free caler id
unlimted enving and week at 6

[Evil Baby]

Something you guys may be interested in: http://toronto.craigslist.org/ele/398625539.html

boy does that look sketchy.


Anywho, the plan I just got, not uber great but better than what I had and I'm pleased.


Student my 5(so 10 numbers. Lady told me it was Canada wide as well, not just local calls) - $25
BB 4mb data plan - $25
Essential pack - $10
SAF + 911 - $7.45
Credit of $10

Sub total - $57.45 * 1.14 = $65.49

Signed up for a new 3 year contract. The lady I talked to was very nice. Never had any issues. She wasn't going to give me the $10 credit at first. I pushed for $15, she gave me $10. Good enough. I'm hoping I can sign this contract over to my girlfriend soon and she might be able to get %50 off because she's a Rogers employee(Rogers Video).

there was also something about R2R but that is pretty useless in Niagara. I'm just happy to get the student my5 and the $25 bb plan. Damn BB's are so exensive.

[pardnme]

[QUOTE=Evil Baby;5514411]boy does that look sketchy.


QUOTE]

that is legit

I know many people that do that....

most rogers stores (the private dealers) will charge $150 for unlimited calling (incoming and outgoing) for 6 months....

so if you work it out:

150/6 = $25 a month + whatever your monthly phone plan is...

so your looking at easily $50/ month....even though your still paying the monthly fee ...the $150 is taken upfront

[ecgz88]

if plan is $25 I believe it's local only for My 5

boy does that look sketchy.


Anywho, the plan I just got, not uber great but better than what I had and I'm pleased.


Student my 5(so 10 numbers. Lady told me it was Canada wide as well, not just local calls) - $25
BB 4mb data plan - $25
Essential pack - $10
SAF + 911 - $7.45
Credit of $10

Sub total - $57.45 * 1.14 = $65.49

Signed up for a new 3 year contract. The lady I talked to was very nice. Never had any issues. She wasn't going to give me the $10 credit at first. I pushed for $15, she gave me $10. Good enough. I'm hoping I can sign this contract over to my girlfriend soon and she might be able to get %50 off because she's a Rogers employee(Rogers Video).

there was also something about R2R but that is pretty useless in Niagara. I'm just happy to get the student my5 and the $25 bb plan. Damn BB's are so exensive.

[st7860]

[QUOTE=Evil Baby;5514411]boy does that look sketchy.


QUOTE]

that is legit

I know many people that do that....

most rogers stores (the private dealers) will charge $150 for unlimited calling (incoming and outgoing) for 6 months....

so if you work it out:

150/6 = $25 a month + whatever your monthly phone plan is...

so your looking at easily $50/ month....even though your still paying the monthly fee ...the $150 is taken upfront


its easy enough to do the dealer just has to go into SC and renew your plan with 6 months FOS every 6 months.

[coldpower27]

Something you guys may be interested in: http://toronto.craigslist.org/ele/398625539.html

Lol, if you take the guys offer it only last 6 months and you got to pay $150 activation fee for only 6 months and another $150 for another 6 months, so instead $31.29 as he suggests for this plan it's $31.29 + $25 = 56.29, that is assuming this is even remotely legitimate.

This plans doesn't have any additional features, like CID, VM, LD, though it does have the Unlimited Texting.

[coldpower27]

i know for a fact it's open until at least 12:30 am as i've called them around that time. and it takes 3-5 business days to receive your phone.

12:30 am what time zone? I tired to call them at 12:00 or so and I got their office are closed in the EST time zone of Toronto.

[nickwuu]

Called REGULAR Customer Service today.

Old:
$20
200min
E/W from 8pm
CID

New:
$25
250min
CID
E/W from 6pm
R2R
Palm Treo 680 $99

Add another new cellphone in current account:
$25
150min
E/W 1000 min
R2R R2F
CID for $6
3 month unlimited incoming and outgoing
W810i Free

Not so good, not so bad. What do you guys think?

[Evil Baby]

if plan is $25 I believe it's local only for My 5

Yeah that is what I thought but she told me it said canada-wide on her screen. I wont be dissapointed if it's local only but boy I sure will be happy if its canada-wide

[samsonite]

ok just completed my renewal...

I had:
250 mins ultd e/w after 8
CID
20/mth

Got:
250 min ultd e/w after 8
CID, VM
125 Txt
100 LD
15/mth

Had to sign a 3 yr contract though...and got the w580 for 75 and they canceled the service charge. Ok deal...not amazing..but it didnt take any effort on my part...only problem is they're out of stock for the w580...and they dont know when its coming in... :mad:

btw...i asked if they could throw in any accessories and the lady said that they dont have control over that even if i wanted to buy it through them...was she bluffing?

Damn man, that's a great deal for 15 bucks!
I've had quite a lot of trouble with reps lately. 2 of them lied to me about my new plans.
I called again today, spoke to a much nicer rep, and after taking a look at the notes left behind on my account by previous reps, i was able to negotiate the following plan with her:
15/month
200 a/t mins.
unlimited ev.+w/e after 8
CID, Vm
w580i for $149.99 serv chrg. fee waived.
2 year plan

the rep also told me that the w580 was blacklisted(??). and i won't be getting it any time soon. what's up with that?

[AirForceElite]

the rep also told me that the w580 was blacklisted(??). and i won't be getting it any time soon. what's up with that?

Obviously because the phone just came out, so it's going to be a while before you can get it.

Why did you even agree to get it shipped?
should have done like everybody else and pick up from rogers store.
some still have it.

i dont ever understand why people get their phone shipped.

not only you have a potential of the rep screwing up and not ordering your phone and you not knowing about it for a while, you can wait whole day at home for UPS guy to come to you because UPS is ******** and they just say: "the driver can come anytime between 8am to 8pm"

[Isoforce]

Obviously because the phone just came out, so it's going to be a while before you can get it.

Why did you even agree to get it shipped?
should have done like everybody else and pick up from rogers store.
some still have it.

i dont ever understand why people get their phone shipped.

not only you have a potential of the rep screwing up and not ordering your phone and you not knowing about it for a while, you can wait whole day at home for UPS guy to come to you because UPS is ******** and they just say: "the driver can come anytime between 8am to 8pm"

Like Samsonite...we're both waiting for the W580 cause its out of stock...and yea I thought of what you mentioned as well...Why dont I just go into a rogers store and pick it up...I asked the rep and she said quote "then you'd have to pay full price for it...they can't collaborate w/ retentions". I didnt know what to say to that... :confused: So I'm just gonna wait...>:(

[dealers]

Do you mean SE W580i is currently out of stock??

[Bakedbread]

boy does that look sketchy.


Anywho, the plan I just got, not uber great but better than what I had and I'm pleased.


Student my 5(so 10 numbers. Lady told me it was Canada wide as well, not just local calls) - $25
BB 4mb data plan - $25
Essential pack - $10
SAF + 911 - $7.45
Credit of $10

Sub total - $57.45 * 1.14 = $65.49

Signed up for a new 3 year contract. The lady I talked to was very nice. Never had any issues. She wasn't going to give me the $10 credit at first. I pushed for $15, she gave me $10. Good enough. I'm hoping I can sign this contract over to my girlfriend soon and she might be able to get %50 off because she's a Rogers employee(Rogers Video).

there was also something about R2R but that is pretty useless in Niagara. I'm just happy to get the student my5 and the $25 bb plan. Damn BB's are so exensive.


im not 100% if this applies to blackberry users, but i got off the phone with rogers last night ,and they told me there's 2 differnt communication packages:

1) $10 which gives 125 txt, caller id, voice mail

2) $20 which gives 2500 txt, caller id, voice mail, 1000 picture/video txts, and 5 mb of internet

to me, i think if you got this $20 communication package you'd probably save some more money
dunno, just a suggestion if u wanna look into it.

anyways,
i finally got my first bill last night in the mail..
and to let everyone know , the FIRST bill you get MAY STILL be a little wonky..

here's my recap:
i have 3 lines on our account
before the bill came in, the plans negotiated were:

Line 1: $27.02 AFTER tax with fees included
Line 2: $27.02 AFTER tax with fees included
Line 3: $32.45 AFTER tax with fees included

Line 1 and 2: (my line and my dad's line)

250 Daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Unlimited Rogers2Rogers
1000 Cad long distance
125 txt, caller id, voicemail
system access, 911

Line 3: (my sister's line)

250 daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Unlimited Rogers2Rogers
2500 texts, caller id, voicemail
system access, 911

the plans were correct on the bill, 'cept for the pricing.
On the bill i recieved, it said:
Line 1: $28.02 after tax
Line 2: Not 100% sure, cause there was a new hardware upgrade, so the total was like, $299, and i coudlnt calculate the exact plan price
Line 3: $32 BEFORE tax, and it came out to $37 after tax

i went over the bills and called rogers and found out that this first bill, they charged for the ending of your PREVIOUS plans
so...thats why there are random .30 cents here, .50 cents there, which is basically the last quarter of your previous bill.
so they charged 1 month and a week or so..

so for users getting your FIRST BILL of your NEW retention plan, dont go nuts if your price isnt EXACTLY what they said it would...it should be close to what it is, but if its REALLY out of the ball park, you should probably call to confirm.
you know what, call to confirm anyway.

i called rogers anyway to confirm exactly what my plan prices would be after tax and fees.
ahah, i found out my negotiated plan for my sister's phone (line3), which SHOULD have been $32.45, actually came out to $28.16 :P
Line 1 and 2 (mine and my dad's) should be fine, she calculated $27.02 for the next bill.

so it should look like this next bill:
Line 1: $27.02
Line 2: $27.02
Line 3: $28.16

:)
hurray

[Isoforce]

Do you mean SE W580i is currently out of stock??

from my conversations w/ reps yea...they said they were out of stock and didnt know when they were coming in...

[rupture]

im not 100% if this applies to blackberry users, but i got off the phone with rogers last night ,and they told me there's 2 differnt communication packages:

1) $10 which gives 125 txt, caller id, voice mail

2) $20 which gives 2500 txt, caller id, voice mail, 1000 picture/video txts, and 5 mb of internet

to me, i think if you got this $20 communication package you'd probably save some more money
dunno, just a suggestion if u wanna look into it.



Blackberry Data and the Mobile Internet Data (which you're referring to) are two different things.

Blackberry data uses a compression type of system using Blackberry BIS. So essentially this comm package wouldn't apply to Blackberry users.

[Leafsin06]

Like Samsonite...we're both waiting for the W580 cause its out of stock...and yea I thought of what you mentioned as well...Why dont I just go into a rogers store and pick it up...I asked the rep and she said quote "then you'd have to pay full price for it...they can't collaborate w/ retentions". I didnt know what to say to that... :confused: So I'm just gonna wait...>:(

I'm waiting for the W580 too. Does anyone have an idea when they could be coming in. The rep I talked to also told me that I would have to get the phone shipped to me because the store cant give me a contract with my current plan.

200 anytime minutes
Unlimited Evenings and weekends from 6pm
Voicemail, 3 way call, Call waiting
Caller ID

20 + SAF + 911 + tax = $31.29

It's not the greatest plan but I was satisfied with it because I'd only been with rogers for 2 years on pay as you go.

[doobievibes]

Line 1: $27.02 AFTER tax with fees included
Line 2: $27.02 AFTER tax with fees included
Line 3: $32.45 AFTER tax with fees included

Line 1 and 2: (my line and my dad's line)

250 Daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Unlimited Rogers2Rogers
1000 Cad long distance
125 txt, caller id, voicemail
system access, 911

Line 3: (my sister's line)

250 daytime minutes
Unlimited evenings/weekends at 6pm
Unlimited incoming
Unlimited Rogers2Rogers
2500 texts, caller id, voicemail
system access, 911
Wow! Those are awsome plans for that price!

Is there anyway you can spell out the exact details to reach those numbers? I'm curious as the price of the Base Plan (and what it includes), the cost of all add-ons, and the amount and types of credits applied? Thanks

[Eeric]

after about 8 calls yesterday and today (not to mention bumped b/w retentions and consolidated), just agreed to (decent, but not bakedbread decent haha)

250 min
unlim weekend/ev 6pm
100LD
R2R
VM
CID
125 text
$25 + SAF + 911 + tax

2x w580 for 49.99 each, admin waived, to be picked up at a store

[samsonite]

after about 8 calls yesterday and today (not to mention bumped b/w retentions and consolidated), just agreed to (decent, but not bakedbread decent haha)

250 min
unlim weekend/ev 6pm
100LD
R2R
VM
CID
125 text
$25 + SAF + 911 + tax

2x w580 for 49.99 each, admin waived, to be picked up at a store

damn!!! that's 100 bucks less than i'm paying. what exactly did you say to them? why did they agree to lower the price by that much?

[Eeric]

damn!!! that's 100 bucks less than i'm paying. what exactly did you say to them? why did they agree to lower the price by that much?

originally they offered $50 rebate so 99.99 off the 3 yr price, then last night i got this good rep who took an extra $50 off all the phones (cuz i really wanted the k790). so k790 for 79.99, w580 for 49.99, krzr 49.99. unfortunately the k790 comes with no memory now, and seeing how the w580 has 512 + 2gb M2 memory and was cheaper, couldnt pass it up. note that i did have 2 phones tho, so that might make a difference.

really depends on rep tho. the first 2 wouldn't even change from the 3 yr website price. btw i always kept a friendly and nice tone with the CSRs and treated them with respect.

QUESTION: before i thought network calling and R2R were diff (net. included fido) but i just looked up the rogers website and i see nothing about the R2R option??

[downwithto]

i am currently 1 year & 2 months of my retention plan that consists of:

250 anytime
evenings & w/e at 6pm
CID (credited)
R2R (credited)
VM (1yr only)
5000 CDN LD ($5)

I called in last week and got a great agent who offered me the w580i (white) for $99.99 with $50 rebate bringing it to $49.99 after rebate right away with no hesistation & $35 activation credit but she would not budge on the communication plan ( 125 texts, CID, VM) that I wanted so I told her to take a note of the offer she gave me and said that I would call again later to decide which phone I wanted to do a HUP with bc i asked her about other phones too. So i called in the next day trying to bargain again for the commuication plan but this time when I asked about the x580i for $99.99 & the rebate they said they cannot offer me that bc its a new phone & they have no record of the representatives offer & that the best he can do is 99.99, activation credit with no rebate & no communication plan. so yesterday I called them & i said i called last week and told them a fictional story of how a representative offered me a HUP for the w580i for $99.99, activation credit, communication plan, & unlimited incoming and the rep said ok we can do that for you :lol: LOL i figured that i shouldnt even fight for the $50 rebate anymore & just try harder to get the communication plan and unlim incoming calls.

so now my plan is:

250 anytime
unlim e/w @ 6pm
R2R (credited)
unlim incmoming calls (credited)
125 texts (credited)
VM (creditied)
CID (credited)
5000 CDN LD ($5)

Total: $30 + SAF + 911 etc...

i can live with this for now :lol: lol

[007craft]

I just called yesterday to cancle, and they offered me $10 off a month. I took it, cause if I cancel i would have to pay since im in contract for 1 more year still. With the new pricing, I would pay $20 more a year then if i cancled, so I really have no choice.

Plan I now have is

-200 anytime minutes
-evenings and weekends starting at 8:00PM
-Rogers to Rogers
- Free incoming text messages

Price is $19 a month, taxes in. (includes 911, system fee, everything)

The only problem with my plan is no call display. Im thinking about paying the $5 a month for it but then my bill goes up to $25 a month.

Ill probably call again in 1 year (when my contract is over) and tell them I want to cancel again, hopefully they will throw in call display to keep me then.

[rupture]

i am currently 1 year & 2 months of my retention plan that consists of:

250 anytime
evenings & w/e at 6pm
CID (credited)
R2R (credited)
VM (1yr only)
5000 CDN LD ($5)

I called in last week and got a great agent who offered me the w580i (white) for $99.99 with $50 rebate bringing it to $49.99 after rebate right away with no hesistation & $35 activation credit but she would not budge on the communication plan ( 125 texts, CID, VM) that I wanted so I told her to take a note of the offer she gave me and said that I would call again later to decide which phone I wanted to do a HUP with bc i asked her about other phones too. So i called in the next day trying to bargain again for the commuication plan but this time when I asked about the x580i for $99.99 & the rebate they said they cannot offer me that bc its a new phone & they have no record of the representatives offer & that the best he can do is 99.99, activation credit with no rebate & no communication plan. so yesterday I called them & i said i called last week and told them a fictional story of how a representative offered me a HUP for the w580i for $99.99, activation credit, communication plan, & unlimited incoming and the rep said ok we can do that for you :lol: LOL i figured that i shouldnt even fight for the $50 rebate anymore & just try harder to get the communication plan and unlim incoming calls.

so now my plan is:

250 anytime
unlim e/w @ 6pm
R2R (credited)
unlim incmoming calls (credited)
125 texts (credited)
VM (creditied)
CID (credited)
5000 CDN LD ($5)

Total: $30 + SAF + 911 etc...

i can live with this for now :lol: lol

You have 5000LD minutes for $5? I thought the retentions deal was only for 1000LD minutes?

[samsonite]

I just called yesterday to cancle, and they offered me $10 off a month. I took it, cause if I cancel i would have to pay since im in contract for 1 more year still. With the new pricing, I would pay $20 more a year then if i cancled, so I really have no choice.

Plan I now have is

-200 anytime minutes
-evenings and weekends starting at 8:00PM
-Rogers to Rogers
- Free incoming text messages

Price is $19 a month, taxes in. (includes 911, system fee, everything)

The only problem with my plan is no call display. Im thinking about paying the $5 a month for it but then my bill goes up to $25 a month.

Ill probably call again in 1 year (when my contract is over) and tell them I want to cancel again, hopefully they will throw in call display to keep me then.

you can get a much better deal than that man. just keep calling. either tell them that another company is offering you a great deal you can't pass up unless rogers matches/beats it or that your friend just got a great new deal from a rep. i've used both strategies and i got a pretty good deal for $15/month. i'm going to call again until i get at least on more feature added.

[samsonite]

originally they offered $50 rebate so 99.99 off the 3 yr price, then last night i got this good rep who took an extra $50 off all the phones (cuz i really wanted the k790). so k790 for 79.99, w580 for 49.99, krzr 49.99. unfortunately the k790 comes with no memory now, and seeing how the w580 has 512 + 2gb M2 memory and was cheaper, couldnt pass it up. note that i did have 2 phones tho, so that might make a difference.

really depends on rep tho. the first 2 wouldn't even change from the 3 yr website price. btw i always kept a friendly and nice tone with the CSRs and treated them with respect.

QUESTION: before i thought network calling and R2R were diff (net. included fido) but i just looked up the rogers website and i see nothing about the R2R option??

ya, they probably offered the second 50 buck rebate because you're getting 2 phones. what did you say to them to get the first rebate? do you know if they are offering that on their website?

[Bakedbread]

Wow! Those are awsome plans for that price!

Is there anyway you can spell out the exact details to reach those numbers? I'm curious as the price of the Base Plan (and what it includes), the cost of all add-ons, and the amount and types of credits applied? Thanks

I think its best if i could just scan a picture of my bill..
unfortunately, the current bill i got in the mail includes 1 week of my PREVIOUS bill, so its a little more expensive (they charged me $28.16)

BASICALLY from waht the rep told me on the phone..

base retention plan is $25/month for:
250 Daytime minutes
Unlimited evenings/weekends at 6pm

thats it.
so here they add everything (oh, let me also say, it may not be 100% legit $27.02 plan cause i get the 15% Rogers bundle off cause I have all 4 services...oh well :P)

so yeah,
Base plan of:
250 Daytime minutes, unlimited evenings/weekends @ 6pm for $25
Rogers2Rogers for $5
Unlimited incoming for $10
Commuication package (125 txt, caller id, vm) for $10
1000 CAD long distance for $5
system access fee for $6.95
911 for $0.50

comes to a total of $62.45

i am not 100% sure on my credits...the only ones i can remember are

Rogers2Rogers credit for $5
Unlimited incoming credit for $10
1000 CAD long distance credit for $5
Monthly credit of $10
Monthly credit of $5
Rogers bundle discount at 15% of the base $25 plan (so $3.75)
Communication package (i have no idea about this one...i dont think they credited the whole $10..)

ok, i am of no help. haha, im not 100% sure of all my credits...
i think its best if i just post a pic of my next bill once it comes in...

[fliime]

good work here guys, everyone is helping one another!!!

:)

[kammerz]

after about 8 calls yesterday and today (not to mention bumped b/w retentions and consolidated), just agreed to (decent, but not bakedbread decent haha)

250 min
unlim weekend/ev 6pm
100LD
R2R
VM
CID
125 text
$25 + SAF + 911 + tax

2x w580 for 49.99 each, admin waived, to be picked up at a store

What was the contract length for that? I just called to see if I can get the same deal but all the rep offered was:
-250 mins, unlim eve/wkd 6pm, 100 LD, R2R, CID, VM for 1 year only
-Nokia 3500 free; no activation fees
-3 year contract @ $25/mth + SAF + 911 + etc.

I asked for free VM throughout 3 year contract but she said no. I said that I know other Rogers customers that have the same plan with VM included. She wouldn't budge :( I also asked if I can swap between CID and VM since I prefer VM, she said no.

Any advice would be much appreciated!! She gave me a reference number for the plan she offered.

[rempi]

question - when you guys mention 125 txt, is that sent or received?

they won't offer me sent txt messages - all are add-on prices.

[nidserz]

hey everyone! jst came across this thread and boy am i glad i did. spent a couple hours last night reading everyone's deals and i gotta admit some of them are jst too good to be true. anyways i called this morning and got myself a plan (my parents are customers for 10 years and i got my own line for only 10 months):

$25 + sys. fee + 911
250 anytime minutes
evenings/weekends 6pm
CID, VM, 125 text
R2R
1000 Cdn Long Distance

$99.99 w580i (got $50 credit)

I think this is pretty good since I was on a student plan ($47 + $10 communications) but my roaming charges were ridiculous and bills went up to $150. The 1000LD is going to save me 100$ a month.

I just have a question...If I use my phone during the date (before 6pm) and call another Rogers customer is that just R2R or also takes away from my 250 anytime minutes?

Thanks again everyone for all the help and tips! Now I have 100$ more to spend on other things during the month :)

[rupture]

I just have a question...If I use my phone during the date (before 6pm) and call another Rogers customer is that just R2R or also takes away from my 250 anytime minutes?



Nope it deducts from nothing. The R2R is unlimited. Your daytime and R2R are completely different.

Although if you get a voicemail, I think it deducts a minute. I remember when I was with Telus and had unlimited Telus2Telus, the rep explained that since the voicemail service isn't a person, it counts as a minute. It's only truly unlimited if you speak with someone on the other line.

However this could be different with Rogers. Perhaps someone could enlighten me a little further?

[hackex]

Nope it deducts from nothing. The R2R is unlimited. Your daytime and R2R are completely different.

Although if you get a voicemail, I think it deducts a minute. I remember when I was with Telus and had unlimited Telus2Telus, the rep explained that since the voicemail service isn't a person, it counts as a minute. It's only truly unlimited if you speak with someone on the other line.

However this could be different with Rogers. Perhaps someone could enlighten me a little further?

it shouldn't deduct minutes if you have r2r and retrieve voicemail, since it's a rogers number your dialing into. but as far as i know they do deduct minutes :(

[plumed]

even if you have R2R and call into VM, it still deducts daytime minutes, so beware.

[Eeric]

What was the contract length for that? I just called to see if I can get the same deal but all the rep offered was:
-250 mins, unlim eve/wkd 6pm, 100 LD, R2R, CID, VM for 1 year only
-Nokia 3500 free; no activation fees
-3 year contract @ $25/mth + SAF + 911 + etc.

I asked for free VM throughout 3 year contract but she said no. I said that I know other Rogers customers that have the same plan with VM included. She wouldn't budge :( I also asked if I can swap between CID and VM since I prefer VM, she said no.

Any advice would be much appreciated!! She gave me a reference number for the plan she offered.

It depends from rep to rep, I had a few reps who refused to budge for anything... all you need is 1 good rep. Tell them you'll think about it and call again. And my contract is 3 years.

[samsonite]

Eeric, what did you say to the rep that convinced her to give you the rebate? did you by any chance mention the deal The Source is offering? Or did you tell them a friend got it for that much?? It'd be nice to save 50 bucks. Thanks

[Leafsin06]

hey everyone! jst came across this thread and boy am i glad i did. spent a couple hours last night reading everyone's deals and i gotta admit some of them are jst too good to be true. anyways i called this morning and got myself a plan (my parents are customers for 10 years and i got my own line for only 10 months):

$25 + sys. fee + 911
250 anytime minutes
evenings/weekends 6pm
CID, VM, 125 text
R2R
1000 Cdn Long Distance

$99.99 w580i (got $50 credit)

I think this is pretty good since I was on a student plan ($47 + $10 communications) but my roaming charges were ridiculous and bills went up to $150. The 1000LD is going to save me 100$ a month.

I just have a question...If I use my phone during the date (before 6pm) and call another Rogers customer is that just R2R or also takes away from my 250 anytime minutes?

Thanks again everyone for all the help and tips! Now I have 100$ more to spend on other things during the month :)


Did you order the W580i last night? Was it in stock? I've been waiting for that phone to come in stock but I have to keep calling in to see if its in stock.

[Evil Baby]

im not 100% if this applies to blackberry users, but i got off the phone with rogers last night ,and they told me there's 2 differnt communication packages:

1) $10 which gives 125 txt, caller id, voice mail

2) $20 which gives 2500 txt, caller id, voice mail, 1000 picture/video txts, and 5 mb of internet



You can't get the $20 package with a blackberry becauase of th $5 web browser that is included in it, or at least that is what the lady on the phone told me.

[cell567]

I apologize if this has been discussed, but there is way too much to sift through. I extended my contract March of 2006 for the 25 dollar deal ( 250 any time minutes, unlimited evenings after 6 and weekends) and got a Sony W600i phone for a discounted price at that time(99.99). Just recently I turned it on and got a white screen and I can't shut off the phone unless I take out the battery, so I am in the market for a new phone. I wouldn't mind resigning my contract for my existing plan providing I get a really good deal on any phone. Is this possible? Thanks for any advice guys!

[alphahobo]

Hi! I've been lurking around the forums looking for deals and this one really interests me. Here's my story:

I've recently contact Rogers customer service (I believe it is CS at least) in hope of getting a new phone by renewing my contract. Turns out all they could offer me was rather crummy phones (Motorola V360, etc) free, while half decent phones, like the w810 would cost me $90+ (Not sure what this activation fee is, and unsure if they will charge it). Seeing this, I LOL'd and thanked them for their time. :cheesygri

So that brings me to this topic, I've been with Rogers for almost 4 years now, use to share one of those 2-phones-1-plan thing with my sister, then split into an individual 2 year contract which ends at the end of December. So I was wondering if I could make use of this retention service, and after reading a few pages of posts from the front and a few from the end. It seems like I would use the 'a friend of mine got this plan...could i get it?' strategy, and probably cite some offers that people received. (because I can't act frustrated when I'm really not :razz: ) So my question is, will this way really work?

My current plan is as follows:

200 minutes
unlimited weekends/weeknights starting @8
CID
for $20/month + misc fees + tax

Works well for me, but would like to see some free long D minutes (good for calling home when I go to Waterloo to study), and if possible unlimited incoming. :lol:

Seeing eeric's $49.99 w580 made me want to get one too. So is it possible to get the above and the $49.99 w580? If not, any tips to maximize what I can get off of Rogers?

Many thanks for any help/reply pointing me in the right direction.

[preshans]

good work here guys, everyone is helping one another!!!

:)

HAHAHA yeaaaaa !!

[doobievibes]

Rogers2Rogers credit for $5
Unlimited incoming credit for $10
1000 CAD long distance credit for $5
Monthly credit of $10
Monthly credit of $5
Rogers bundle discount at 15% of the base $25 plan (so $3.75)
Communication package (i have no idea about this one...i dont think they credited the whole $10..)

ok, i am of no help. haha, im not 100% sure of all my credits...
i think its best if i just post a pic of my next bill once it comes in...
Thanks. What I am trying to find out is, if there are specific credits to offset each feature that can be combined with the regular "dollar amount" monthly credits. By the looks of your post it seems like it, but I guess we'll have to wait for your bill.

[preshans]

HEY did y'all hear abt the my5 +5 ? rogers just changed it recently.

[nidserz]

HEY did y'all hear abt the my5 +5 ? rogers just changed it recently.

hey when i tried getting my retention plan today my rep offered me the new student plan because i said i liked the telus my fav 8 for students...but yeah she mentioned the my5+5 but i rejected it cuz evenining/weekends start at 9pm (ridiculous huh)....and in the end would cost me 40$ for plan + 10$ communication + syst fee + 911 + tax whcih is mayb 2-3 times the $25 plan i got offered so im happy withou the my5+5 :)

[nidserz]

Did you order the W580i last night? Was it in stock? I've been waiting for that phone to come in stock but I have to keep calling in to see if its in stock.

hey. i ordered the w580i today actually...and the lady said it will be shipped in 3-5 business days by UPS so I guess it is in stock. call back and ill post back in here as soon as i get it.

what price did you get it at btw?

[kanayo101]

my question...if you call a CSR and they set you up with a retention plan offer and you respond by saying you'll think about it for a day. if you call back, hoping the new CSR will give you a better offer, does he/she have access to what retention plan you were offered previously? how you do keep calling back and asking for something better without them catching on? and do you just call and straight up ask for X,Y,Z and hope they say yes?

i have been with rogers for 2yrs on the health care plan (200 min, CID, VM, E/W from 6pm, some long distance, $23+SAF + $2/25txt). I'm thinking of asking for 250 min, CID, VM E/W from 6pm (do they do 5?) 125 txt, unlimited incoming and a W580i for something less than $30. Do I stand a chance or am I dreaming??!?!

[nidserz]

my question...if you call a CSR and they set you up with a retention plan offer and you respond by saying you'll think about it for a day. if you call back, hoping the new CSR will give you a better offer, does he/she have access to what retention plan you were offered previously? how you do keep calling back and asking for something better without them catching on? and do you just call and straight up ask for X,Y,Z and hope they say yes?

i have been with rogers for 2yrs on the health care plan (200 min, CID, VM, E/W from 6pm, some long distance, $23+SAF + $2/25txt). I'm thinking of asking for 250 min, CID, VM E/W from 6pm (do they do 5?) 125 txt, unlimited incoming and a W580i for something less than $30. Do I stand a chance or am I dreaming??!?!

well today i spoke to a rep and i told her i would think about it and when i called back i got another rep and she had everything that the previous rep had written down but i wasnt getting the 125 texts from the previous rep which i really wanted but then i asked this new rep and she agreed.

you might be dreaming about the w580i below $30 the least i know is that someone on here got it for $49.99 which is a credit of $100.
there is no harm in trying.

[chinsterr]

200 min
Unlim. Eve and Weekends from 6pm
VM/CD/125 Txt
Rogers to rogers

after taxes , 911, saf


--> $25.94


good ?

[Oilers]

200 min
Unlim. Eve and Weekends from 6pm
VM/CD/125 Txt
Rogers to rogers

after taxes , 911, saf


--> $25.94


good ?

i'd say it is pretty good.
how many years did you agree with?
new cell phone?

[ephdub]

so now my plan is:

250 anytime
unlim e/w @ 6pm
R2R (credited)
unlim incmoming calls (credited)
125 texts (credited)
VM (creditied)
CID (credited)
5000 CDN LD ($5)

Total: $30 + SAF + 911 etc...

Is this true? 5000 CAD LD for $5? If so, I feel ripped off with paying $5 for 1000 CAD LD ;) . Typo perhaps? Anyone know? Oh great bubble.tea, please tell me with your divine Rogers knowledge! :D

[Oilers]

i have two Qs with CSR

1. will they take a note every time i call the REGULAR CSR?
how about record total numbers that i called for REGULAR CSR?

coz i have been calling REGULAR CSR several times to confirm my retention plan
i dont know if they will flag me on that


2. for the retention CSR memo, where do they keep it?

every time i called REGULAR CSR, they said they cant see it right away, they had to put me on hold for a while, and pull out the notes from somewhere from my account.

[Eeric]

No, I didnt mention anything about TSCC or friends price for the phone. I just asked them to price the phones: w810, k790, w580, krzr

Again, it took a number of tries to get the plan I wanted and the phone discount was from an awesome rep I got after like 5 calls. Btw, try weekday nighttimes, both the "good" reps i got were at about 9-10 PM (they close at 12 eastern time).

W580 $199.99 - $100 - $50 MIR = $49.99



So I picked it up yesterday from a store, here's my initial impressions:

PROS:
-> The screen is absolutely beautiful, better than I had expected, imo much nicer than the w810 cuz the colours are very vivid. Note i haven't taken off the screen protector yet
-> The software/UI is very elegant and convenient, as expected of SE... there are a few things I'm not particularly fond of (in terms of navigation) but overall very good
-> Walkman, music, and FLASHING LIGHTS (ohohoho) very nifty... I've called myself about 5 times to watch my vibrating, colour light changing, "way I are" ringtone going on the phone. best. phone. ringing. EVER.
-> Nice accessories, has a 512 (tiny) M2 card and 2gb coming :), really nice stereo handsfree/walkman earbuds, USB cable, charger.
-> 49.99 :lol: awesome value

CONS:
-> THE BOTTOM RIGHT PORTION OF MY PHONE IS WOBBLY/CREAKY, i'm not sure if its just this phone but I'm gonna head back over to the store and ask to get it changed if possible (or see another), I found some similar reports here http://howardforums.com/showthread.php?t=1222232&page=3
-> I've seen some lag when navigating/running apps already, and the lower left area of the screen gets warm when the phone is in use (i'm guessing this is where the processor/chip is)
-> The bass on the speakers aren't too great so its a bit tinny, so my ringtones arent as cool as they should be :mad: but I think I'm being picky (and I'm guessing good bass would drain a lot of battery)
-> ****** camera, especially video. Judging from the lag and from the fact it can only do 15 fps videos, the chips it uses inside are not exactly high end.
-> Overall build quality is mediocre, feels plasticy and a bit cheap

Overall I give it 8/10 (8.5-9 if I get a non-wobbly one), I definitely recommend it. Hope this helps.

[kmckmc]

Many thanks to RFD

I used to have:
150 daytime, unlim local incoming, 100CAD LD, CD, CampusCalling
for $49~50 after tax

I called retention today and got:

250 daytime mins
unlimited e/w starting @6
CD/VM/R2R call
100 CAD LD
free Samsung d807x
$31 after tax

Though the representative said the phone will be shipped to my home address, instead of me picking it up.

It is not the best, but it is pretty good for me, considering I was on 13th month out of my 3yr contract :lol:


Just one question..
When I log on to rogers.com and check my account, it says in the "plan change pending" menu:

250/Unlimited Eve/Wkds Plan - $20.00
250 Wkday/Unltd. Eve/Wkends

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly

Your new price plan will be effective on: 9/1/2007



Why is there no mention about CD/VM etc..?
I'll wait till next month just in case...

[nidserz]

well my plan hasn't even changed online yet...im just in the process of calling to double check they have it right
glad this is working out pretty good for the most of us :)

edit: found my pending plan change and same as you...says 250 Wkday/Unltd. Eve/Wkends && no other features like R2R, 1000LD, etc but for $20
i just spoke to a regular rogers customer service rep to call in about the phone i ordered and reviewed my plan...everything is correct just what the lady told me yesterday except she said it was $25...so i dunno why online it says $20 but if it is hey i won't complain!
but if anyone else had this please let me know thanks in advance

...sitting here paitently waiting for my w580i to arrive! :) yay!

[chinsterr]

i'd say it is pretty good.
how many years did you agree with?
new cell phone?

Its for 2 years . They asked if I wanted a HUP but i declined becuase I recently got a new phone , should I have just taken whatever they were offering ?

[Oilers]

found my pending plan change and same as you...says 250 Wkday/Unltd. Eve/Wkends for $20


"plan change pending" menu:

250/Unlimited Eve/Wkds Plan - $20.00
250 Wkday/Unltd. Eve/Wkends

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly

Your new price plan will be effective on: 9/1/2007




so it looks like we all have this 250/Unlimited Eve/Wkds Plan for $20.00,
but not $25. i dont know if the price gonna change to $25 on the day
of activation, is there anyone can confirm this?

[Oilers]

Its for 2 years . They asked if I wanted a HUP but i declined becuase I recently got a new phone , should I have just taken whatever they were offering ?

if you can have your HUP for good price,then why not
you can sell it to make some money

[doobievibes]

250/Unlimited Eve/Wkds Plan - $20.00
250 Wkday/Unltd. Eve/Wkends

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly

Your new price plan will be effective on: 9/1/2007



Why is there no mention about CD/VM etc..?
I'll wait till next month just in case...
How do you tell if you got the "250/Unlimited Eve/Wkds Plan - $20.00" starting @ 6pm or 8pm. Does it indicate that anywhere? I'm going to check mine right now.

[ecgz88]

looks like they give you standard $25 Retention-$10 plan discount+fees.......pretty good

did you spend a lot with Rogers? :D

200 min
Unlim. Eve and Weekends from 6pm
VM/CD/125 Txt
Rogers to rogers

after taxes , 911, saf


--> $25.94


good ?

[kmckmc]

edit: found my pending plan change and same as you...says 250 Wkday/Unltd. Eve/Wkends && no other features like R2R, 1000LD, etc but for $20

Thanks nidserz for confirming that. I'm much more relieved..


i just spoke to a regular rogers customer service rep to call in about the phone i ordered and reviewed my plan...everything is correct just what the lady told me yesterday except she said it was $25...so i dunno why online it says $20 but if it is hey i won't complain!
but if anyone else had this please let me know thanks in advance


The retention lady I spoked to said that the plan is originally $25 but monthly $5 credit is added so it is $20/month.

[kmckmc]

How do you tell if you got the "250/Unlimited Eve/Wkds Plan - $20.00" starting @ 6pm or 8pm. Does it indicate that anywhere? I'm going to check mine right now.

I can't find any mention about evening starting at 6 or 8 in the "pending" page nor any other page. I'm just going to wait till the next bill.

[chewan]

so i called in today as i had decided i was going to switch over to telus' student package for 40$. this is what i was offered...

250 anytime minutes
unlimited evenings/weekends (6pm)
incoming calls free
500 overtime minutes (a bank of free minutes that roll over each month)
and 10 numbers with unlimited national calling
voicemail, caller id, text messaging

$47

after tax and all other fees $55.88 per month...

it seems a little pricier than what some of you guys had gotten. i have a friend in halifax whom i will be speaking with quite frequently, so i need the long distance...
she also gave me a blackberry pearl for $99.00

opinions?

[Oilers]

will they take a note everytime i call? both regular and retention CSR?

[cell567]

Would appreciate if someone gave me input on my question please. Has anyone been in my situation??? Or do you think its possible to do what I want to be done??? THANKS A BUNCH!

Question: http://www.redflagdeals.com/forums/showpost.php?p=5525369&postcount=10659

[nidserz]

so i called in today as i had decided i was going to switch over to telus' student package for 40$. this is what i was offered...

250 anytime minutes
unlimited evenings/weekends (6pm)
incoming calls free
500 overtime minutes (a bank of free minutes that roll over each month)
and 10 numbers with unlimited national calling
voicemail, caller id, text messaging

$47

after tax and all other fees $55.88 per month...

it seems a little pricier than what some of you guys had gotten. i have a friend in halifax whom i will be speaking with quite frequently, so i need the long distance...
she also gave me a blackberry pearl for $99.00

opinions?

hey...i was on last years student plan and i complained and they offered me this same deal minus vm/cid/text (that would be an extra $10) and i said i didnt like it and i watned 1000LD minutes ($5)
she then told me i would have to switch my plan i was like well thats what i called for i don't need the student plan...so very politely i asked her to switch and she gave me the plan i wanted (i even asked for R2R, LD, and vm/CID/text) and they didn't charge me so its $25 + fees + tax
the student plan is a little too pricey for me and i dont see myself calling someone for more than 1000LD...and they can always call you if they get a similar plan and thats 2000LD minutes between the 2 of you...call back and see if they can offer you something other than a student plan...mayb the $25 basic with additional features credited

hope that helps

[samsonite]

200 min
Unlim. Eve and Weekends from 6pm
VM/CD/125 Txt
Rogers to rogers

after taxes , 911, saf


--> $25.94


good ?

That's a great deal in my opinion. I'm paying 15/bucks a month, same as you, but my eve. and w/e are from 8pm and i don't have 125 txt nor rogers to rogers. How many times did you call to get the deal? I've called 6 times and that's the best i could do.

[ghandoo]

I got this deal when i first signuped with rogers.. close to 6 months back

250 weekday mins
CID (free)
Evening and weekends free (6pm-6am)
No contract.
total 25 per month excluding additional mumbo jumbo.

Can i improve on that?

[chinsterr]

looks like they give you standard $25 Retention-$10 plan discount+fees.......pretty good

did you spend a lot with Rogers? :D

I have been with rogers since 2000 , ever since highschool :P I was on a family plan for the first 3 years where I paid anywhere from $75-$100 a month for 200 shared minutes on two phones YIKES!. Found this thread and decided to spilt up the phones. I have been on some sort of retentions plan since 2003. So ya, rogers got alot of money from me and my fam.

Hehe. I just got that plan discount this month!

That's a great deal in my opinion. I'm paying 15/bucks a month, same as you, but my eve. and w/e are from 8pm and i don't have 125 txt nor rogers to rogers. How many times did you call to get the deal? I've called 6 times and that's the best i could do.

lol maybe 20 times over the last 3 years. The trick is not to ask for everything at once, be patient. You already signed a contract with them, so just gradually ask for things. First i was offered 200 min with eve and w/e from 6pm for $25 (before tax/junk) with caller ID. Then I asked Voicemail ... recieved. Then txt messaging .. recieved. Then rogers to rogers. Ask for one option every time you call, so the CSR does not feel overwhelmed by all your demands. Rogers used to be really tight on upping ppl's plans (3 years ago). Now, it seems they will let anything slide ... as long as your not asking for a lot at once. Once your satisfied with your plan then move on to loyalty incentives (this is the good stuff, monthly plan credits!) . As mentioned above, just this month I recieved a $10 loyalty discount.

[leonheartx]

I want to change my plan with rogers but I still have a little over a year left on my contract.

If I call retentions and say that many of my friends that use rogers have a better plan for a similar price, will that usually pass as a valid reason for them to offer me something a little bit better?

[Deevusone]

I just called yesterday to cancle, and they offered me $10 off a month. I took it, cause if I cancel i would have to pay since im in contract for 1 more year still. With the new pricing, I would pay $20 more a year then if i cancled, so I really have no choice.

Plan I now have is

-200 anytime minutes
-evenings and weekends starting at 8:00PM
-Rogers to Rogers
- Free incoming text messages

Price is $19 a month, taxes in. (includes 911, system fee, everything)

The only problem with my plan is no call display. Im thinking about paying the $5 a month for it but then my bill goes up to $25 a month.

Ill probably call again in 1 year (when my contract is over) and tell them I want to cancel again, hopefully they will throw in call display to keep me then.

i think you should've read the other posts more carefully. A lot of people, including myself were offered decent retention plans when we still had over 12 months left on our contracts.

[v0id]

This thread is a god send! =)

My plan before:
~$15 for 50 minutes
I would usually go over so it ended up being $23 with taxes and such.

Pretty crappy eh? When we first got the plan my family didn't really talk a lot so this was the cheapest plan we could find. Now that times have changed (a few years, not exactly sure when we started), I inherited the account and I needed more features.

So I read this thread and decided to call in and got a really nice female CSR. I asked them how long I had left on my contract, which was nothing since we were never on a contract to begin with. Then told them I wanted to switch to Telus because they were offering me a better plan with better features. I played it dumb for the first minutes. After a slight pause, she asked if I liked any plans offered on the rogers site, and obviously I said no since they're all a rip. Immediately after rejecting her, I said "But I can tell you what telus is offering me" and spat out a plan from this thread (forgot who posted but THANKS!) After a few technicalities and dropping the dumb act, here's the plan I have now:

200 DT Min
Unltd Eve/Wknd @ 6pm
Call ID
Voice Mail
125 Text
Untld Incoming
1000 Long Distance Minutes

For a total of a little under $26/month INCLUDING tax and BS fees. Had to sign a 2 year contract to get the unltd incoming. If I wanted 250 DT i would've had to sign 3 years...I didn't need the extra 50 minutes/month.

I'm very happy with this plan since it has everything I wanted for pretty much what I was paying before.

Thanks everyone who posted! And good luck to everyone else!

Oh on a side note, I called rogers on the day my plan was supposed to be active just to confirm. The CSR said I had to pay ~$44/month inc taxes for the plan I have, but they forgot the credits the other CSR put on my account. So I guess that gives a general comparison to what some Rogers customers are paying for the same plan.

[chinsterr]

This thread is a god send! =)


200 DT Min
Unltd Eve/Wknd @ 6pm
Call ID
Voice Mail
125 Text
Untld Incoming
1000 Long Distance Minutes

For a total of a little under $26/month INCLUDING tax and BS fees.

WOW , thats better than mine ! I got the same thing except R2R instead of unlt. incoming (personal preference) and I don't have the 1000 Long D minutes. Are you sure its 1000 and not 100 ? lol :P Also appears you got the 10 montly plan credit too . Good job :)


So what is a good price for the w580i ?

[rupture]

I can't find any mention about evening starting at 6 or 8 in the "pending" page nor any other page. I'm just going to wait till the next bill.

It's available for me under: My Wireless Services --> Update Wireless Essentials.

My plan now includes:

250/Unlimited Eve/Wkds Plan - $25.00

* Unlimited Incoming Calls Opt.
* 250 Weekday Minutes
* Local Airtime Bonus
* 5PM Early Eve. Calling Option


Additional Services

* Detailed Billing
* 125 Sent/Unlim Received Text
* Call Forward/Trans.Pay Per Use


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Digital Call Display Credit - To be removed on 23/04/2010
* Monthly Plan Credit
* Rogers to Rogers 3yr Bonus - To be removed on 22/04/2010
* Incoming Calling Option Bonus - To be removed on 22/04/2010


My Current Wireless Essentials


* Rogers to Rogers Calling
* Unlimited Incoming Calls Opt.
* 5PM Early Eve. Calling Option
* $10 Communicate Value Pack

[samsonite]

i actually tried to use that strategy Chinsterr, but some of the reps don't budge. I'll wait till i get my phone before i call again.
Has anyone gotten their phone yet? I ordered it almost 2 weeks ago, but it still hasn't arrived. The last 2 reps i talked to told me that they are currently out of stock and if it doesn't arrive by wednesday, i'll have to pick it from a rogers store. Has anyone else been told this?

[alphahobo]

I called them up this morning and asked for something better, and this is what I got:

200 min DT (+50 extra minutes if I go for a 3 year contract)
100 minute LD
Unlimited evenings/weekends starting @ 6
Free CID
For $20/month

I'm really looking for unlimited incoming, but they wouldn't give it to me so I thanked them and hung up (should have asked for phone prices >:( )

So it is possible/has anyone gotten unlimited incoming included in the above for $20?

On a side note, whats these loyalty credits? How does one go about getting them?

PS: If I were to call them again, should I mentioned that I called earlier, or a start a new 'inquiry'?

[Bakedbread]

This thread is a god send! =)

200 DT Min
Unltd Eve/Wknd @ 6pm
Call ID
Voice Mail
125 Text
Untld Incoming
1000 Long Distance Minutes

For a total of a little under $26/month INCLUDING tax and BS fees. Had to sign a 2 year contract to get the unltd incoming. If I wanted 250 DT i would've had to sign 3 years...I didn't need the extra 50 minutes/month.



when does your plan kick in? next month/bill right?

just remember to check with rogers the DAY OF YOUR ACTIVATION
so, on the day of, call in to make sure you have everything plus its $26/month including tax and fees as they said it should be

i was one of many victims of rogers lying about the plan (it took 5 calls to straighten out...no fun...but in the end, it was straightend out)

JUST REMEMBER TO MAKE SURE! :)

[Bakedbread]

It's available for me under: My Wireless Services --> Update Wireless Essentials.

My plan now includes:

250/Unlimited Eve/Wkds Plan - $25.00

* Unlimited Incoming Calls Opt.
* 250 Weekday Minutes
* Local Airtime Bonus
* 5PM Early Eve. Calling Option


Additional Services

* Detailed Billing
* 125 Sent/Unlim Received Text
* Call Forward/Trans.Pay Per Use


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Digital Call Display Credit - To be removed on 23/04/2010
* Monthly Plan Credit
* Rogers to Rogers 3yr Bonus - To be removed on 22/04/2010
* Incoming Calling Option Bonus - To be removed on 22/04/2010


My Current Wireless Essentials


* Rogers to Rogers Calling
* Unlimited Incoming Calls Opt.
* 5PM Early Eve. Calling Option
* $10 Communicate Value Pack

how much is your plan after tax/fees?

and how much is the 5pm calling option? is it an extra $2/month? I read that somewhere here...just wanted to confirm

[rupture]

how much is your plan after tax/fees?

and how much is the 5pm calling option? is it an extra $2/month? I read that somewhere here...just wanted to confirm

My plan is $33 and change after taxes and fees a month. Yes, 5pm early e/w is an extra $2/month.

[Nermal3]

I've tried to add the 1000 Canadian LD minutes option to my account, and I was told that promotion ended as of yesterday.

[lem1]

Just got the bill for my new plan:

$20 -- 250 Weekday Minutes/Unlimited Eve/Wkds Plan @ 8:00
-$15 -- Monthly Plan Credit (called in and was told this never expires)
-$5 -- Early Evenings/weekends Credit (expires 11/08/2010 – not sure why I have this)
$5 -- Canadian LD Anytime Option (1000 minutes)
$10 -- Every Call Pack (CID/VM, etc.)
$0.50 – 911 emergency
$6.95 -- SAF

Final cost is $25.59 monthly including SAF, 911 and taxes for next 3 years.

I’m very happy with it. I think it’s a very good price, considering I was only 7 months in to a regular megatime plan. The bill reflects the offer made over the phone when I called in to cancel (I was serious about this), except there is the extra $5 credit.

If I really want to cheap-out, I can drop the Every Call Pack and the final monthly will be $14.19..…

:) :) :)

[tungx2]

Just got the bill for my new plan:

$20 -- 250 Weekday Minutes/Unlimited Eve/Wkds Plan @ 8:00
-$15 -- Monthly Plan Credit (called in and was told this never expires)
-$5 -- Early Evenings/weekends Credit (expires 11/08/2010 – not sure why I have this)
$5 -- Canadian LD Anytime Option (1000 minutes)
$10 -- Every Call Pack (CID/VM, etc.)
$0.50 – 911 emergency
$6.95 -- SAF

Final cost is $25.59 monthly including SAF, 911 and taxes for next 3 years.

I’m very happy with it. I think it’s a very good price, considering I was only 7 months in to a regular megatime plan. The bill reflects the offer made over the phone when I called in to cancel (I was serious about this), except there is the extra $5 credit.

If I really want to cheap-out, I can drop the Every Call Pack and the final monthly will be $14.19..…

:) :) :)


What type of plan were you using? and How long did you have to sign for with rogers? do they have rogers-fido offered to you ? =D

[jwei]

I called them up this morning and asked for something better, and this is what I got:

200 min DT (+50 extra minutes if I go for a 3 year contract)
100 minute LD
Unlimited evenings/weekends starting @ 6
Free CID
For $20/month

I'm really looking for unlimited incoming, but they wouldn't give it to me so I thanked them and hung up (should have asked for phone prices >:( )

So it is possible/has anyone gotten unlimited incoming included in the above for $20?

On a side note, whats these loyalty credits? How does one go about getting them?

PS: If I were to call them again, should I mentioned that I called earlier, or a start a new 'inquiry'?

Currently my plan is $20,

i get: 150 daytimes
unlimited evening and weekends @ 8
unlimited incoming
125 text/cid/vm
100 ld.
callforwarding and alll that

works out to 31 something after taxes

[stratux]

Hey you guys I have a question. I currently have

275 mins
free e & w @ 6 pm
CID
Voicemail
125 Texts
100 Long Distance Mins

I pay $25 - $5 Credit and the $10 Communication has a credit of $10. I was wondering if I remove the communication bundle will the credit go towards the plan making it $10. Because on the bill it shows as a monthly plan credit.

[alphahobo]

Tried calling them again, but this time they said I had 2 lines on the account and that I needed to talk to the consolidation accounts dept. Whats this all about? Does consolidated = retention?

For some reason when I call the 1-888 number on post #1, it doesnt seem to be retention because they always have to patch me through to someone else. Any ideas if the 1-888 number still works?

[bubble.tea]

Tried calling them again, but this time they said I had 2 lines on the account and that I needed to talk to the consolidation accounts dept. Whats this all about? Does consolidated = retention?

For some reason when I call the 1-888 number on post #1, it doesnt seem to be retention because they always have to patch me through to someone else. Any ideas if the 1-888 number still works?

IT absolutely works.

Consolidated Retentions is the Loyalty department that handles Retentions issues for customers with BUNDLED services., IE NOT SINGULAR services such as Wireless by itself.

[alphahobo]

Thats good to know. Thanks :)

So if I call them again, and actually reach someone, should I replay the whole 'Telus is offering me something better...' act or should I tell them I previously call, ask them to dig up my file (if there is one) and ask, politely, for more 'benefits'? I know it probably differs from rep to rep, but which strat has yield the best results?

Thanks :D

[busyman]

i have corporate plan and was paying 45 bucks for 3 yrs now i am out of contract and have ****** deal. have to call em and get some good deal.

[Eeric]

how does HUP work if you're in the middle of a contract? (say ur phone breaks 1.5 yrs into ur 3 yr contract) do they give u good prices comparable to signing a 3 yr?

[Atom Bomb]

so what exactly is the strategy when dealing with these people? They always tell me that there isn't much more they can do since i'm a low end user. I just asked if there was a plan similar to mine that has call display, text, maybe voicemail. I currently have 150daytime, 1000 eve/weekends @8, 100LD, unlim incoming for $20 and the $10 communicate pack on it. I would like to keep the bill as low as possible but every month i seem to be using it more and more and going over my daytime minutes but they won't budge...

[nidserz]

okay well i just added my mom and dad onto the same plan as me:

200 anytime minutes
unlimited evening/weekends @ 6
1000 LD ($5 credit)
VM/CID/125 Text ($10 credit)
R2R ($5 credit)

$25 + Fees + Tax = $36.99

the only thing i was quite frustrated was that i know some people got R2R and Uincoming but i wasnt pushing for it even though i have been with rogers 10 years and i nicely asked if it was possible to get Uincoming instead of R2R and the lady wouldn't budge. I guess I will call them back in a few months and try it again but for now I think im happy saves me lots $$$

Thanks again everyone! :)

[dosun]

I am a long standing customer with Rogers and I just renewed my contract over the weekend. However, I didn't go through the Retention process as this thread describes. Is it too late for me to do so? The CSR I was dealing with says that if I'm not happy with anything, then I can cancel, but I'm sure how that condition applies..

Also, I have another cell phone with Bell, but I was thinking of jumping over to Rogers. Any incentives I could work with that?

[Bakedbread]

okay well i just added my mom and dad onto the same plan as me:

200 anytime minutes
unlimited evening/weekends @ 6
1000 LD ($5 credit)
VM/CID/125 Text ($10 credit)
R2R ($5 credit)

$25 + Fees + Tax = $36.99

the only thing i was quite frustrated was that i know some people got R2R and Uincoming but i wasnt pushing for it even though i have been with rogers 10 years and i nicely asked if it was possible to get Uincoming instead of R2R and the lady wouldn't budge. I guess I will call them back in a few months and try it again but for now I think im happy saves me lots $$$

Thanks again everyone! :)

you can try (and most likely should) calling Rogers on the day your plan activates (they most likely told you a day...1 month from now?)

First thing when you call in is it make sure they've given you all they have promised...and for the promised price.
remember, it was only a verbal agreement. I still hate how the whole retention thing is done, but what can you do

secondly, you can change your plan the day it activates as well. when i called in to rogers on the day of my activation, they screwed up on all 3 lines of mine, charging MUCH MORE than they promised and even cutting out many features i thought i would be getting (like txt, VM, CID, incoming)

so yeah, on the day of my activation i actually ended up talking to 5 different reps, each quoting different (more expensive) prices and subsequently changing my plan each time.

but in the end, i got it all sorted out, and i went from (ON the day of activation):

250 daytime minutes
unlimited evenings and weekends @ 6pm
unlimited rogers2rogers
1000 cad long distance
caller id
system access, 911, tax
all for $37

to

250 daytime minutes
unlimited evenings and weekends @ 6pm
unlimited rogers2rogers
unlimited incoming
1000 cad long distance
125 text, caller id, vm
system access, 911, tax
all for $27

granted, i was promised the first plan (with caller id, 125 txt, and voice mail) for $27 tax/fees in, but was snubbed.
So i was PRETTTY angry that day, so i fought and fought until i got the plan i have now.
for a 20+ year rogers customer, it was the least they could do for all the trouble and frustration i went through

give it a shot on activation day

you can even tell them they've made a big mistake, and that "this is not what the previous rep promised. I signed a new 3 yr-contract for what i was promised...not for the plan shown now."
which was true in my situation.

hope it works out

[snowkei]

sounds good, but i'm using FIDO....does anyone know any offer in FIDO? I want to cancel it, but I just sign up for 2 yrs contact V_V

[rupture]

sounds good, but i'm using FIDO....does anyone know any offer in FIDO? I want to cancel it, but I just sign up for 2 yrs contact V_V

Read this thread: http://www.redflagdeals.com/forums/showthread.php?t=376936

[bubble.tea]

Read this thread: http://www.redflagdeals.com/forums/showthread.php?t=376936

where's that 'rate this post' vBulletin plug-in I keep hearing about? This post deserves a +1.

now GET BACK TO WORK YOU SLACKER!!! :cheesygri

[chachu]

am with rogers for 5 years and have

150 mts
weekend free
8pm-7 am free
old nokia phone 5 years old .Not using it though
No contract it ended after 2 years .
19 + Taxes = 24
No Features ie Call ID etc

Can I get some thing out of them:confused:

[rupture]

am with rogers for 5 years and have

150 mts
weekend free
8pm-7 am free
old nokia phone 5 years old .Not using it though
No contract it ended after 2 years .
19 + Taxes = 24
No Features ie Call ID etc

Can I get some thing out of them:confused:

It doesn't hurt to try.

[rupture]

where's that 'rate this post' vBulletin plug-in I keep hearing about? This post deserves a +1.

now GET BACK TO WORK YOU SLACKER!!! :cheesygri

I love how this thread is now over 715 pages long! 95% of the new posts that make their way on here are simply just people posting their current plans and asking if Rogers would be able to offer them more for less money.

Why not just call in to retentions and see if lady luck brings something your way? Just my two cents.

...and P.S. I AM at work, working VERY HARD for my bling yoyo :D

[chachu]

What should I ask for and can i get without contract ,is it possible to get other family members in the same plan..?

[kcorscadden]

Well I received my bill last night and needless to say they completely screwed it up.

The bill should have been for $130.97

The bill came in at $316.37

Here is what they forgot to credit.

2 $35 activation fees
Both Phones (w810i) at $99 (1 was FREE, 2nd @ $49.99)

Those are the main ones

Then there is some discrepancies on features that I have. They didn't switch my plan over to what it is now when they were supposed too. It was done a week afterwards. So I was charged for call display, VM, text etc....

Basically, there will be some yelling tonight and if they don't fix it, I am canceling...

[alphahobo]

How often should I call back? I called 3 times in the last 2 days (2 of which were patched through to consolidated, 1 where I called after hours so I got some automated machine). Should I wait a couple of days before trying again? I tend to wait at least 6-7 hours before retrying (assuming the reps changed shifts).

Thanks.

[Eeric]

How often should I call back? I called 3 times in the last 2 days (2 of which were patched through to consolidated, 1 where I called after hours so I got some automated machine). Should I wait a couple of days before trying again? I tend to wait at least 6-7 hours before retrying (assuming the reps changed shifts).

Thanks.

no, but i'd call at night (10pm eastern?), i've had much better luck then with reps

[alphahobo]

10pm eastern.... I called around that time yesterday and retention was open...but they patched me to consolidated (because I have TV, Internet, and Cell on that account) and it was closed. Anyone know the working hours for consolidated?

eeric, when you called again did you mention that you have called before and added what you were looking for to what previous reps has given you? Or did you just start fresh with each rep?

Thanks

[Narci]

where's that 'rate this post' vBulletin plug-in I keep hearing about? This post deserves a +1.

now GET BACK TO WORK YOU SLACKER!!! :cheesygri

Post #1 needs to be revamped.

Overview
When cusomters wish to cancel their account, they are directed to a special department that attempts to retain you as a customer by offering special incentives. What the Customer Relations department offers to people varies; some people may get a HOT deal, while others may get nothing.

Who Is Eligible?
Month-to-month Fido subscribers who have been a customer for at least 3 months are eligible for retention plans, special discounts, or recurring credits. Prepaid users are not eligible for these.


Overview/Who is Eligile: wrong. People on contract can get a retentions plans as well. My GF renewed a 2 year contract at a regular plan. 2 months later I renewed mine with a rententions plan. She wanted my rententions plan so she called up FIDO asking. They ended up giving her my rentitions plan PLUS free call forwarding. She got a better plan then me and I wasn't on contract. As well...they left the $100 credit for renewing her contract.

My plan retentions plan wasn't that exciting.

UL W/E and W/N starting at 7pm
1000 F2F min
250 minutes
Caller ID
Voice Mail
(GF got additiona free caller ID)

for a grand total of $30.42 a month.


I have a friend who just ended her contract with ROGERS. She called retentions and they would not give her a retentions plan...kept giving her a normal plan as an offer.

[bubble.tea]

Post #1 needs to be revamped.
.......UL W/E and W/N starting at 7pm
1000 F2F min......

point 1, agreed
point 2, why're you quoting FIDO retention offers in the ROGERS retention thread:confused:

[wstam]

am with rogers for 5 years and have

150 mts
weekend free
8pm-7 am free
old nokia phone 5 years old .Not using it though
No contract it ended after 2 years .
19 + Taxes = 24
No Features ie Call ID etc

Can I get some thing out of them:confused:

You have to under no contract with Rogers. Call and tell them Bell has the $25 plan all inclusive (include tax and new phone). The Bell plan include 150 or 200 minutes (forget the detail), call display, call waiting, voice message, Bell to Bell, 8pm weedend unlimit. Almost every Bell store has this plan. Tell them if they can't provide comparable plan, or you will switch to Bell. The reps will to transfer the call to the Retention.

I get my Rogers plan
200 anytime minutes
8pm and weedend unlimited
Call display
Rogers to Rogers
$25.50 tax included

[Narci]

point 1, agreed
point 2, why're you quoting FIDO retention offers in the ROGERS retention thread:confused:

Because post 17014 and 17015 (your post) has a link to the FIDO thread but yeah, it could have in that thread too :D

[bubble.tea]

Because post 17014 and 17015 (your post) has a link to the FIDO thread but yeah, it could have in that thread too :D

lol...EXACTLY. Post it in THERE ;).

excellent PI work:D

[rupture]

Because post 17014 and 17015 (your post) has a link to the FIDO thread but yeah, it could have in that thread too :D

I THINK you mean posts 10714 (mine) and 10715 (Bubble Tea), we aren't quite at 17014-15 yet :lol: give it another two months!

[alphahobo]

Quick question for all the Rogers experts here, Rogers to Rogers is for local only, correct?

So how does it apply to these scenarios:

1) A waterloo (519) rogers # comes to toronto and calls a toronto (416) rogers #.
2) A waterloo rogers # comes to toronto and calls a waterloo # in waterloo.
3) A waterloo rogers # comes to toronto and calls a waterloo # who is also in toronto.

Just wanted to know because i'm deciding between asking for unlimited incoming or rogers to rogers.

[fuc847]

i'm 5 months in a 3 yr contract.. is there anything i can do to get a better plan...?

[rupture]

Quick question for all the Rogers experts here, Rogers to Rogers is for local only, correct?

So how does it apply to these scenarios:

1) A waterloo (519) rogers # comes to toronto and calls a toronto (416) rogers #.
2) A waterloo rogers # comes to toronto and calls a waterloo # in waterloo.
3) A waterloo rogers # comes to toronto and calls a waterloo # who is also in toronto.

Just wanted to know because i'm deciding between asking for unlimited incoming or rogers to rogers.

1) Free call R2R (your phone is essentially a 416 number when you are in Toronto)
2) Long Distance (you're outside your local calling area of 519)
3) Long Distance (you both are outside your local calling area and if you try to reach each other, you will be dialing an out of calling area code)

Whenever I am unsure, I always try to think of it as: when I travel, my phone travels with me. (e.g. it's always local calling in whatever city you are in).

Therefore your R2R is considered a local call when you place it to any other local number wherever you are.

I may have complicated things in my explanation but hope that it helped. Someone feel free to correct me if I am wrong... I am looking at you BBT.

[alphahobo]

Hmm good to know. That means I wouldn't have to go through the trouble of switching to a 416 number every time I get a break from university.

Then again, even if I'm in Toronto, people with 416 numbers that call me will count as LD for them, correct?

Thanks for the speedy reply rupture.

[rupture]

Hmm good to know. That means I wouldn't have to go through the trouble of switching to a 416 number every time I get a break from university.

Then again, even if I'm in Toronto, people with 416 numbers that call me will count as LD for them, correct?

Thanks for the speedy reply rupture.

Yes that's correct, that's the downside. If you're concerned about all of that, you and your friends might find it worthwhile to invest in the 1000LD mins for $5 through retentions. But I recently read somewhere that they just recently discontinued it. You may still be able to get it if you call in.

You're welcome :)

[scorpion2886]

lol but i've always had that deal, guess thats the benefit when your mom works in the hr department of a hospital :cheesygri

[lindmar]

I've got about 6 months left of a three year contract on a my blackberry pearl,

I'm ready for either a blackberry 8800 or losing the blackberry altogether and or a cheaper plan.. My last bill was $460 bucks.

Anyone have any advice?

I am ready to move on I think.
If I call and bluff to cancel do you think they will just let me cancel or will try try and keep me?

Any strategy advice

[Bakedbread]

thats why you try and get the $5 for 1000 Long distance CAD minutes
and then get it credited :)

i go to waterloo too, and before i got my retention plan got tagged $70-80 on LD fees every month :S

but now since i have 1000 CAD LD minutes, R2R, and incoming, dont really have to worry about it :)

just to let you know (if you didnt know)
if you have 1000 CAD long distance and you call DURING THE DAY,
it'll deduct from your daytime minutes AND your LD minutes.

if you have R2R though and you call a Rogers number DURING the day, you will get deducted only on the LD minutes because the R2R kicks in for the DT minutes.

gooooooooood luck!


Hmm good to know. That means I wouldn't have to go through the trouble of switching to a 416 number every time I get a break from university.

Then again, even if I'm in Toronto, people with 416 numbers that call me will count as LD for them, correct?

Thanks for the speedy reply rupture.

[nomaan]

What kind of deal can u get if want to add another line, currently we have 2.

[Eeric]

thats why you try and get the $5 for 1000 Long distance CAD minutes
and then get it credited :)

i go to waterloo too, and before i got my retention plan got tagged $70-80 on LD fees every month :S

but now since i have 1000 CAD LD minutes, R2R, and incoming, dont really have to worry about it :)

just to let you know (if you didnt know)
if you have 1000 CAD long distance and you call DURING THE DAY,
it'll deduct from your daytime minutes AND your LD minutes.

if you have R2R though and you call a Rogers number DURING the day, you will get deducted only on the LD minutes because the R2R kicks in for the DT minutes.

gooooooooood luck!

wow haha, i go to waterloo too.... i used to have fido prepaid, and switched numbers every 4 months >_>

NOT ANYMORE :D

[alphahobo]

I assume that the 1-888 number is toll free?

It would not make a customer happy if he receives a $50+ bill because of calling retention :lol: .

Hmm, I just called again and got a male rep that was very unhelpful. When I asked for loyalty discounts he told me that I already have a 15% better choice bundle and it's already a very good deal blah blah blah. This makes the 5th failure in a row, should I just try again in a week or two?

Thanks

[Bakedbread]

I assume that the 1-888 number is toll free?

It would not make a customer happy if he receives a $50+ bill because of calling retention :lol: .

Hmm, I just called again and got a male rep that was very unhelpful. When I asked for loyalty discounts he told me that I already have a 15% better choice bundle and it's already a very good deal blah blah blah. This makes the 5th failure in a row, should I just try again in a week or two?

Thanks

haha, i NEVER NEVER EVER talk to a male rep.
i dont call from home (im at work :P), so even if they have call display, they wont know exactly who i am ! ahah

i ain't gonna lie, when i heard the male rep's voice, "hi this is ___ speak-"
i just HUNG up
AHAHHAHA
WOO
called back again and got a girl :D

my dad tried calling and got a dude too...he was SO unhelpeful and offered him total GARBAGE

[tjuzer]

haha, i NEVER NEVER EVER talk to a male rep.
i dont call from home (im at work :P), so even if they have call display, they wont know exactly who i am ! ahah

i ain't gonna lie, when i heard the male rep's voice, "hi this is ___ speak-"
i just HUNG up
AHAHHAHA
WOO
called back again and got a girl :D

my dad tried calling and got a dude too...he was SO unhelpeful and offered him total GARBAGE

And theyalso lie. I see charge for 200$ phone when suppose to be free. Also take all credit from account and not put back on. :evil:

[rupture]

Wow I beg to differ with you guys, the last time I phoned in and got a male rep, he gave me a fantastic addition to my plan. Perhaps it's my sultry and sexy metrosexual attitude? LOL

In all honesty though, it shouldn't matter what kind of rep you get (male or female). I just find that if you be reasonable with them, talk in a clam and confident voice and refer to them by their first name, it usually works out in your favor.

[rupture]

I've got about 6 months left of a three year contract on a my blackberry pearl,

I'm ready for either a blackberry 8800 or losing the blackberry altogether and or a cheaper plan.. My last bill was $460 bucks.

Anyone have any advice?

I am ready to move on I think.
If I call and bluff to cancel do you think they will just let me cancel or will try try and keep me?

Any strategy advice

Jeeez! What Blackberry plan are you on? The standard retentions Blackberry plan is 4MB for $25 I believe. That can either be standalone or added to a voice plan.

How many emails to you receive on average a day?

[Bakedbread]

And theyalso lie. I see charge for 200$ phone when suppose to be free. Also take all credit from account and not put back on. :evil:

call regular wireless reps.
same thing happned to me when i got my bill last week.

my dad bought a new blackberry 8700 which they told him would be $99.99 instead of $249.99 and they would waive the $35 activation fee.

they charged full price on the bill. so i called into regular wireless reps (this was around 10pm at night) and explained my situation.
they gave the $150 credit and waived the $35 fee instantly. so yeah, give them a call and tell them thats what the rep promised you!

let us know how it goes

[Bakedbread]

Wow I beg to differ with you guys, the last time I phoned in and got a male rep, he gave me a fantastic addition to my plan. Perhaps it's my sultry and sexy metrosexual attitude? LOL

In all honesty though, it shouldn't matter what kind of rep you get (male or female). I just find that if you be reasonable with them, talk in a clam and confident voice and refer to them by their first name, it usually works out in your favor.

hahahaa
i guess its all luck :P
my personal experience was that girl reps are nicer/give better deals.
its always fun to flirt with the girl reps for extra features :D
free caller id you say? THANKS

[AEmgee]

Just an update:

I was told KRZR for $49.99 and activation fee waived but my bill got charged $149.99 + $35.00 activation fee. The $15/month plan was correct on the bill.

Be very careful when looking at your new bill...

[Phoenix88]

Does anyone know if the 1000 mins for $5 still exists and if it can be put onto a corporate plan?

[nkwu]

^should be because i plan on adding it soon....EDIT: I just read some dudes post above...i'll be very disappointed if they discontinued..looks like I have to try tonight...

Anyone know the best deal for texting available? I'm already on a corporate with vm, cid, but I want to add some texting for cheapest amt. possible

[rupture]

Does anyone know if the 1000 mins for $5 still exists and if it can be put onto a corporate plan?

It cannot be applied to a corp plan if it's even still available.
You must switch to a retentions plan in order to get it.

This is a helpful link: http://www.howardforums.com/showthread.php?t=839073

* Start at post #301

[Phoenix88]

Thanks Rupture, now that you mention it I sort of remember someone saying the same thing a long time ago. I will checkout that link.

[rupture]

Thanks Rupture, now that you mention it I sort of remember someone saying the same thing a long time ago. I will checkout that link.

Np happy to assist. If you check that thread someone write: "...corporate plans generally have a code for reduced LD in Canada, which is 100% locked into the plan...as a result, the code for the $5 option would conflict! I hate when companies blame their system..instead of coming up with an alternative solution, but on the other hand, you are already on a reduced price plan....your option would be to possibly switch to a similar retention plan and then add the $5 option to it."

[Bakedbread]

Just an update:

I was told KRZR for $49.99 and activation fee waived but my bill got charged $149.99 + $35.00 activation fee. The $15/month plan was correct on the bill.

Be very careful when looking at your new bill...

yup, read my previous post.
happend to me too.
just call a regular wireless rep and let them know. the person instantly credited me $150 to my account and waived the $35 activation fee, so it was all good.

call in!

[Bakedbread]

^should be because i plan on adding it soon....EDIT: I just read some dudes post above...i'll be very disappointed if they discontinued..looks like I have to try tonight...

Anyone know the best deal for texting available? I'm already on a corporate with vm, cid, but I want to add some texting for cheapest amt. possible

the retention plan i got my sister included lots of texts cause she texts more than she calls..

so for $10 you get 2500 texts
they credited me back the VM and Callerid because it had to be seperate

then there's the $10 communication package with 125 txt, caller id, VM

i MAY be wrong but i do recall a rep telling me something about a $20 communication package that included 2500 txt, callerid, VM, 5 meg internet, 100 picture/video messaging?

im not sure......anyone confirm?

[cLam]

So I called in today and was offered:

$20
250 daytime minutes
CID/VM/125txt ($10 credit)
R2R
8PM evenings
SE W810i (with 4 gig memory) - $29 (fees waived)
3-year contract

I tried to get my SAF waived, but the guy wouldn't budge.
Did anyone manage to get SAF waived with a $20 plan?

[Bakedbread]

So I called in today and was offered:

$20
250 daytime minutes
CID/VM/125txt ($10 credit)
R2R
8PM evenings
SE W810i (with 4 gig memory) - $29 (fees waived)
3-year contract

I tried to get my SAF waived, but the guy wouldn't budge.
Did anyone manage to get SAF waived with a $20 plan?

im pretty sure rogers can never waive SAF or 911
they basically will just give you a reoccuring "Monthly credit" of X amount of dollars...
so in order for them to "waive" it, they just give you a $10 credit on top of everyhting or something like that

so is your plan 20+6.95 SAF + 0.50 + tax = 31.29$?

[shiryon]

im pretty sure rogers can never waive SAF or 911
they basically will just give you a reoccuring "Monthly credit" of X amount of dollars...
so in order for them to "waive" it, they just give you a $10 credit on top of everyhting or something like that

so is your plan 20+6.95 SAF + 0.50 + tax = 31.29$?

They have a credit called "System Access Fee Credit" which equals $6.95.

[cLam]

ya, after taxes/SAF/911 it comes to $31.30.

I want my bill to be (hopefully) under $30, any idea how I should go about doing this?

They have a credit called "System Access Fee Credit" which equals $6.95.

Hmm, I wonder if I can ask for this credit ^__^... can anyone confirm that they've gotten this credit before?

[325i]

Wondering... has any one scored a Motorola K1 for free on a two year term? Looking at all the phones and I think that is what I will go with, just wondering what they will give it to me for.

Thanks!

VR

[stratux]

I got the KRZR for free on 3 years..sick phone..that was 6 months ago

[tjuzer]

I don't know how you guy get unlimit incoming and my 5 include and early evening with 20$ plan. My guy say not compatible! i did get phone credit back though after spend 30 minute

[findme]

Just did some negotiating on my mom's plan. She only got cellphone service with rogers 3 months ago, but I was able to speak to the consolodated retentions department due to our other services with Rogers.

I got her...

25.00 = 250 daytime, unlim. eve/wknd 6pm, Caller i.d.
-5.00 = monthly plan credit
-3.00 = 15% bundle discount
+5.00 = rogers to rogers
-5.00 = rogers to rogers credit
+6.00 = voicemail
+6.95 = sys. access fee
+0.50 = 911 fee
-------
30.45 plus tax = 34.71

Then I asked him to take a look at my sisters account, which is only 7 months into a 3 year contract. He was able to give her the same plan as my mom, but she just added text messages to it.

[ehsu]

My 2 year contract expired 3 days ago. called in and tried to negotiate:

My old plan:
200 min
unlim after 6pm/wknds
CID
100 canadian LD
$20 + hidden charges + tax

My new plan:
250 min
unlim after 6/wknds
CID
100 canadian LD
R2R
Voicemail free for 6 months
Unlim local calling for 3 months
30 text msg
$23 + hidden charges + tax
HTC Tytn for $150 + tax
Signed 3 year contract.

Thanks guys.

[RazrV3i]

I called into retentions to get free voicemail and 125 Text Messages, but she said i have an exceptional plan and their is nothin she can do>:(

My plan:
250 Daytime
E/W Ultd. from 6 PM
Call Display
1000 LD for $5

Total: $25-$10(Plan Credit)+$5-$5(CD)+6.95+$.50+5=
$31.29 after taxes.

[locodawg]

I just tried ...

they offered
25 bucks
250 Min
CID, VM 125 txt
R2R
evening after 6

they said that unlimited incoming can not be added oh well better then what was I paying before.

[the3rdguy]

Been with rogers 3 years, contract up a year ago...
never upgrade plan or phone...


250 anytime
Unlimited evening weekend starting at 5pm
unlimited incoming
Advanced caller id /vm/ and who called
100 min long distance
total after tax and SAE 54.54

Think I could of done better...
what are your thoughts.

this is almost like the student plan

[rupture]

Been with rogers 3 years, contract up a year ago...
never upgrade plan or phone...


250 anytime
Unlimited evening weekend starting at 5pm
unlimited incoming
Advanced caller id /vm/ and who called
100 min long distance
total after tax and SAE 54.54

Think I could of done better...
what are your thoughts.

this is almost like the student plan

You can do WAY better than that. That is basically my plan as well but I have added R2R. My total this month was $34 and change.

[bubble.tea]

....
Advanced caller id /vm/ and who called...

It's actually called 'Enhanced Voicemail'. Unless I'm mistaken there's no 'advanced CID'.

I have added R2R. My total this month was $34 and change.
http://img.photobucket.com/albums/v283/petawawa/smilies/inout.gif

[aimfox]

it was a risky thing to do :)

[rupture]

It's actually called 'Enhanced Voicemail'. Unless I'm mistaken there's no 'advanced CID'.


http://img.photobucket.com/albums/v283/petawawa/smilies/inout.gif

Go back to bed

[bubble.tea]

Go back to bed

yes son.

[bubble.tea]

I love how this thread is now over 715 pages long! ......
...and P.S. I AM at work, working VERY HARD for my bling yoyo :D

lmao....so now it's only 270 pages :D...and btw...it's

'working very hard for my BLING BLING Yo!'

[rupture]

lmao....so now it's only 270 pages :D...and btw...it's

'working very hard for my BLING BLING Yo!'

I'm obviously not gangsta enough!

[bubble.tea]

I'm obviously not gangsta enough!

well I wasn't sure if you actually had a 'bling' yo-yo...ya never know who's a Yo-Yo champion these days.

[LDN2012]

Got off the phone earlier today:

Before I had a corporate plan for two phones:
$26.50 - 200 mins, 6PM EW, VM, Caller ID, Exact Billing, including SAF & 911.

Today I got after some real long negotations for the same two phones:
$25.00
250 + 25 minutes
$10 Communicate Pack (VM, Caller ID, 125 text)
100 LD
- $10 Credit (Communicate Pack)
- $10 Credit (Monthly Plan)
Total: $15.00 + 6.95 + 911 = $22.45!!!

[ecgz88]

MyTN is 399 for new customer, you get for $150 :) You must spend a lot with Rogers. :cheesygri

My 2 year contract expired 3 days ago. called in and tried to negotiate:

My old plan:
200 min
unlim after 6pm/wknds
CID
100 canadian LD
$20 + hidden charges + tax

My new plan:
250 min
unlim after 6/wknds
CID
100 canadian LD
R2R
Voicemail free for 6 months
Unlim local calling for 3 months
30 text msg
$23 + hidden charges + tax
HTC Tytn for $150 + tax
Signed 3 year contract.

Thanks guys.

[bunnyfoo]

I was offered a K790 for $75 and a W580i for $69. I took the K790 - I didn't know about the memory promotion. The person I talked to said I could return the K790 if I didn't like it and get the W580i for the same price. I guess I'll wait and see next week what the phone is like.

[DVST8]

My appologies if this has been asked before but, does rogers offer billing by the second? as supposed to the minute? Is this something safe to ask when calling retentions?

[ehsu]

MyTN is 399 for new customer, you get for $150 :) You must spend a lot with Rogers. :cheesygri

Monthly bill is $230-$260. 5 wireless accounts + basic digital cable + extreme internet.

I went to Futureshop and talked with their wireless guy, he offered me P4000 for $200, 3 year contract right off the bat without any negotiation. I quoted $150 and wondering if rogers would match it. And the csr did. Maybe if I pushed a bit more, $100 might be even possible.

[lilguy]

Thanks to you all for help!
Wife and I were originally on the $35 couples plan which sucked. Called in and split into two lines with retention plan:

250min daytime
Unlimited Wknight (8p) & Wkends
Call display
R2R
$20 each line

Signed a 3yr contract and got two HTC S621 for $99.99 each, with $35 admin fee waived.

Seeing someone just got the TyTN for $150, do you think there is any chance we could return the S621 just to get the TyTN?

[curls00]

Can anyone tell me if this is possible?

I love my plan (and my wife has the same one). It's a corporate plan through my employer.

However, we recently moved 2 blocks from our old house and now have NO signal unless we're on the 2nd floor of our house. I am pissed because, you know, a cell should work in a highly suburban area where just 2 blocks away it worked just fine for years. Anyhow, I want to get nothing more than a new phone for both of us, for free.

We both currently have Nokia 6101's which are OK, basic phones, but I just want to get something that has better signal reception. (Any recommendations? RAZR / RIZR / etc.?). Has anyone successfully called *611 and used the CxR trick that this thread is about, to simply get a new phone? There is about 1y5m left on our contracts but I can't wait that long to get reception at home.

Advice appreciated, thanks!
Eric

[JWL]

Can anyone tell me if this is possible?

I love my plan (and my wife has the same one). It's a corporate plan through my employer.

However, we recently moved 2 blocks from our old house and now have NO signal unless we're on the 2nd floor of our house. I am pissed because, you know, a cell should work in a highly suburban area where just 2 blocks away it worked just fine for years. Anyhow, I want to get nothing more than a new phone for both of us, for free.

We both currently have Nokia 6101's which are OK, basic phones, but I just want to get something that has better signal reception. (Any recommendations? RAZR / RIZR / etc.?). Has anyone successfully called *611 and used the CxR trick that this thread is about, to simply get a new phone? There is about 1y5m left on our contracts but I can't wait that long to get reception at home.

Advice appreciated, thanks!
Eric

I don't know about the corporate plan part, but a couple months ago I was in a similar situation. I had a 6101 and wanted to do a hardware upgrade to the Samsung D807x. We had 18 months left of a 3 year plan. I called and said that I was having trouble with my current phone and wanted to do a hardware upgrade, but would like to get a better deal than was advertised because I had a number of services (3 wireless, cable, home phone) and had never done a upgrade before. She said give me a minute and then came back saying she can do it for $0 and only needed to extend the contract out to 2 years (adding 6 months). No $99 upgrade charge. No $35 admin fee. No shipping. And as a result, no negotiation necessary!

I have a RAZR (the original one) and am very happy with it. I love the slimness.

Good luck!

[weedb0y]

Can anyone tell me if this is possible?

I love my plan (and my wife has the same one). It's a corporate plan through my employer.

However, we recently moved 2 blocks from our old house and now have NO signal unless we're on the 2nd floor of our house. I am pissed because, you know, a cell should work in a highly suburban area where just 2 blocks away it worked just fine for years. Anyhow, I want to get nothing more than a new phone for both of us, for free.

We both currently have Nokia 6101's which are OK, basic phones, but I just want to get something that has better signal reception. (Any recommendations? RAZR / RIZR / etc.?). Has anyone successfully called *611 and used the CxR trick that this thread is about, to simply get a new phone? There is about 1y5m left on our contracts but I can't wait that long to get reception at home.

Advice appreciated, thanks!
Eric
I really doubt changing phones will improve your reception. Nokia phones are very solid in terms of reception, even if they cost less, then the phone with all the bells and whistles.

[Bungalow]

This my PLAN after constant calling rogers.

700/Unltd Early Eve/Wkds Plan $50.00
Unlimited Incoming Calls Opt. 10.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -15.00
Monthly Plan Credit savings of -25.00
Incoming Calling Option Bonus savings of -10.00

$20 Communicate Value Pack
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
+ Tax
Total charges $31.02

This has taken me six months to get, after constant calling and complaints about there service. Iam paying 31.02 in total after taxes! My credits expire in 2010, so Iam set for the next 3 years!

[sameer_r]

This my PLAN after constant calling rogers.

700/Unltd Early Eve/Wkds Plan $50.00
Unlimited Incoming Calls Opt. 10.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -15.00
Monthly Plan Credit savings of -25.00
Incoming Calling Option Bonus savings of -10.00

$20 Communicate Value Pack
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
+ Tax
Total charges $31.02

This has taken me six months to get, after constant calling and complaints about there service. Iam paying 31.02 in total after taxes! My credits expire in 2010, so Iam set for the next 3 years!

So your plan is essentially free...what about after the 3 years (or just before the contract expires) if you re-sign your contract, do you get to keep your credits?

[Bungalow]

Yes esstentialy iam paying for the $20 communication pack, after 3 years I can renew again, and ask them to match my plan again!

[nfnx]

damn.... thats good

[jn0685]

This my PLAN after constant calling rogers.

700/Unltd Early Eve/Wkds Plan $50.00
Unlimited Incoming Calls Opt. 10.00
Monthly Plan Credit savings of -10.00
Monthly Plan Credit savings of -15.00
Monthly Plan Credit savings of -25.00
Incoming Calling Option Bonus savings of -10.00

$20 Communicate Value Pack
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
+ Tax
Total charges $31.02


wow...how did you get the monthly plan credit savings?!

i just called for the first time currently im on $25 plan of 100/1000 evening/weekend plan not including voicemail+call id etc.

coming up 2 years on a 3 year contract, told them i didn't like how high my previous bills of $150-230 were.
and this is what he offered me.

-700 day time mins
-unlimited evening+weekends (6pm)
-unlimited incoming
-1000 mins long distance cdn
-communication package (voice,Cid,125 texts)
-blackberry pearl for $199 (waived the activation fee of $35)
after taxes and everything will be $79 a month..seems kind of steep though.

can i do better? or should i take it? i might ask to lower the day time minutes, don't think i need that much.

[Bungalow]

To get this deal you need to be calling every 2-3 days, sometimes the csr will apply credits, without removing others. I get a $10 credit for unlimited Texting. After the first month I called again, and cancelled the Unltimited Text messaging, thus still keeping the $10 discount. I guess rogers failed to remove the credit. When you talk to the csr, you got to be very nice, when explaining problems, like retial csr's being mean, high prices excuses like those.

Everybody Good luck getting better prices, we need to milk rogers as much as we can, after seeing there high prices against Usa celluar prices.

[LDN2012]

My appologies if this has been asked before but, does rogers offer billing by the second? as supposed to the minute? Is this something safe to ask when calling retentions?


They have a feature called Exact Pricing which is Billing by the second after the first minute. I had it before on a corporate plan but I do not think they offer it on retention plans. It is always worth the try though. Good luck!

[rupture]

Can you post a screenshot of your bill or your account from the Rogers website?

[ecgz88]

Oh, Yeah that's why you get a decent price.......do you need to commit any data feature? :)

Monthly bill is $230-$260. 5 wireless accounts + basic digital cable + extreme internet.

I went to Futureshop and talked with their wireless guy, he offered me P4000 for $200, 3 year contract right off the bat without any negotiation. I quoted $150 and wondering if rogers would match it. And the csr did. Maybe if I pushed a bit more, $100 might be even possible.

[locodawg]

is anyone still able to get unlimited incoming minutes?

[jn0685]

is anyone still able to get unlimited incoming minutes?

yes

[rupture]

Unlimited incoming is quite common with retention plans.

[locodawg]

damn called a few times ... everything they just say incoming can't be put on the

$25 plan
250 Min
evening weekends after 6
CID, VM, 125 txt
R2R


also anyone know how the sony k790 is?

[Bungalow]

Here is the screenshot. I tried to edit out all the private parts.
Removed

[red_red]

no luck for me............
no where near what all you guys are getting here !

called a few times .. and they always state back :
well, it was noted here we offered you blah blah blah....
it does not get better than that !

[rupture]

Here is the screenshot. I tried to edit out all the private parts.
http://img211.imageshack.us/img211/5497/screenshotid0.gif (http://imageshack.us)

Damn, nice! :D

[HowEver]

damn called a few times ... everything they just say incoming can't be put on the

$25 plan
250 Min
evening weekends after 6
CID, VM, 125 txt
R2R


also anyone know how the sony k790 is?

It's the best camera you can buy on a cell phone right now, and the rest of the phone is quite nice.

It's not very programmable, but it's not a smartphone. Still, it's sleek, pretty, amazingly fast on the internet (get a $5/10MB vision plan if you qualify!) and takes great photos.

[Bungalow]

Guys Iam going to delete the link now, I don't want rogers coming afer me.)

[rupture]

Guys Iam going to delete the link now, I don't want rogers coming afer me.)

How they going to find you? There's no info on your bill, its all been blacked out.

Leave that WORK OF ART :D

[Bungalow]

Yea i guess u are right. Just being a little parnoid :)

[rupture]

Yea i guess u are right. Just being a little parnoid :)

I probably would be too, but you honestly have no info there so they can't track you.

Besides, you get that warm fuzzy feeling inside knowing that you are making people envious of your super UBER plan! Hell I drooled over my keyboard TWICE already!

[ehsu]

Oh, Yeah that's why you get a decent price.......do you need to commit any data feature? :)

Nope, no data feature at all.

[Bakedbread]

is the rogers website down?
cant seem to login to my account...


and i was wondering how to see your bills online?
is it possible without subscribing to the "pay my bills online" thing?

i just wanna take a look at my bills before they come in the mail
thanks!

[jn0685]

is the rogers website down?
cant seem to login to my account...


and i was wondering how to see your bills online?
is it possible without subscribing to the "pay my bills online" thing?

i just wanna take a look at my bills before they come in the mail
thanks!

i hate the rogers website...i always get timeout errors and bunch of other crap errors when im using it:mad: :mad:

[Bakedbread]

i hate the rogers website...i always get timeout errors and bunch of other crap errors when im using it:mad: :mad:

same
its so badly done
its so SLOW too
i keep getting internal server errors now

bah
i want to check my account

[samsonite]

i just received my w580i and with it came a letter from rogers stating that i'm being charged $149.99 + $35 administration fee. The retentions reps i spoke to told me that it would be waived. Also, it says that "Your new three year plan has started", even though i just signed up for a 2 year plan. Should i call retentions again or speak to a regular rep??

[Sephora]

I just called into Retentions to try to get more text messages.

I have the basic $23 200 min EW 6pm corporate deal, and am currently paying $3 for 30 sent messages.

In comparison to the retention plans you guys are getting, paying that much for 30 msgs seems ridiculous. Retentions, however, wouldn't budge! Said there was nothing he could do for me, since I'm already getting VM and CID with the plan.

Groan.

[samsonite]

I was thinking that if i call the regular rep, she won't believe/accept that i got the activation fee waived. She will probably tell me that it's a standard fee no one is exempt from.

[LDN2012]

I just called into Retentions to try to get more text messages.

I have the basic $23 200 min EW 6pm corporate deal, and am currently paying $3 for 30 sent messages.

In comparison to the retention plans you guys are getting, paying that much for 30 msgs seems ridiculous. Retentions, however, wouldn't budge! Said there was nothing he could do for me, since I'm already getting VM and CID with the plan.

Groan.

NEVER ever speak to a guy. My advice..call later in the night and make sure you get a woman. If you dont..just hang up! The guy reps never budge.

[samsonite]

i just received my w580i and with it came a letter from rogers stating that i'm being charged $149.99 + $35 administration fee. The retentions reps i spoke to told me that it would be waived. Also, it says that "Your new three year plan has started", even though i just signed up for a 2 year plan. Should i call retentions again or speak to a regular rep??

anyone?

[shopper-X]

anyone?

When I got a phone in the mail the plan, phone price and term where all wrong. Call in and verify.

[curls00]

I called in and after the first rep (after the 3rd time waiting in queue's) told me I could get the KRZR for $49.99 no extra fees but extend my contract to Sept 2010, I said "I'll call you back after talking to my wife".

So I called in this evening and talked to another girl in Consolidated Customer Relations and she took all of 5 seconds to tell me "Yeah we can definitely give you and your wife new KRZR's, for free, no fees, as long as you extend your contract by 1 year (from 2009 to 2010).". Done deal.

I'm picking it up in-store about 5 blocks from me tomorrow afternoon. Saves me having to wait 3-5 business days, and deal with UPS (whose depot is 45 minutes away since we're never home during the day to sign for the package).

Woo hoo!

[bemui]

anyone?

That's just the standard letter - look for the credits to appear on your next bill

Not sure about the term though

[findme]

NEVER ever speak to a guy. My advice..call later in the night and make sure you get a woman. If you dont..just hang up! The guy reps never budge.

After everything I read here, I was tempted to hang up when I was transfered to the retentions department and got a male rep. That would have been a big mistake, as he gave me everything I asked for.

[jn0685]

hows this, is it too much?

-700 day time mins
-unlimited evening+weekends (6pm)
-unlimited incoming
-1000 mins long distance cdn
-communication package (voice,Cid,125 texts)
-blackberry pearl for $199 (waived the activation fee of $35)
after taxes and everything will be $79 a month..seems kind of steep though

[jwei]

After everything I read here, I was tempted to hang up when I was transfered to the retentions department and got a male rep. That would have been a big mistake, as he gave me everything I asked for.

+1 to that...when it comes down to it, it doesnt matter guy/girl... just the rep themselves.

p.s. what happened to AFE and BT???, you guys never post as often in this thread anymoreee

[cLam]

Okay, so i called in my second time.

got offered the same thing as before >:(

$20
250 daytime (unlimited evening (8PM)/weekends)
CID/VM/125txt - $10
communications pack credit -$10
R2R -$5
R2R credit - $5
the only thing changed is that now they offered me SE W810i for free

after tax and all the other hidden fees total comes to $31.07

Can I do better? or should i just accept this offer?

[jwei]

Okay, so i called in my second time.

got offered the same thing as before >:(

$20
250 daytime (unlimited evening (8PM)/weekends)
CID/VM/125txt - $10
communications pack credit -$10
R2R -$5
R2R credit - $5
the only thing changed is that now they offered me SE W810i for free

after tax and all the other hidden fees total comes to $31.07

Can I do better? or should i just accept this offer?

generally, if you dont have bundles/long customer history (10+years or something)/huge overages... that $20 plan is the best as it goes. Most people get the same deal as that with only CID and no VM/125 or R2R, so its not bad. however you can get them to add 100 LD.

Also, for $25 you can get unlimited at 6

[cLam]

well.. we use Rogers Hi-speed internet (Express), but it's under my mom's name (and so i can't really bundle up)... i'm guessing i wouldn't be able to use that to my advantage?

[jwei]

if you really wanna go the full distance, you can transfer your account to your moms name, and then you can take advantage of them:lol: but that is somewhat of a hassle

[cLam]

if you really wanna go the full distance, you can transfer your account to your moms name, and then you can take advantage of them:lol: but that is somewhat of a hassle

haha... i would do that, if it didn't require so much work for not too much in return :lol:
Hmm, I guess I'll just leave it at that and call in tomorrow or something to confirm the deal.

Thanks!

[nidserz]

hmm well i ordered my w580i and they said 3-5 business days...its been like 6 days...i tried cancelling it last saturday but i went to go pick one up in store and said cancellation didnt go thru and i had a special HUP but im still waiting for the phone so i can go return it...if its not here by tomorrow im going to have to call them back...

back on topic...i put my parents on the same retention plan as me because i said that i had it and wanted them to be on the same plan it worked but also my brother wants it but they told me that i cant jst say: "so and so number has this plan i want it"

any ideas on how i can go about it for gettting my brother on a plan like this? currently he has the 50$ 700 minutes plan but he doesnt need that many minutes because he texts more
anyways im still waiting for my bill and hopefully my activation date the plan goes as follows...hope rogers doesnt mess up this time!!!

[ProfessorChaos]

apparently one rententions rep says the normal 250min plan that everyone gets is for a 3 year renewal...for 2 year renewals, you get the 200min plan for $20(kind of like a bonus for extending longer).

I changed my 200 min plan(2 year plan..keeping my options open for new fone in 2 years...or maybe call back in 1 year lol) to as follows...

200 anytime
1000 canadian long distance(school away from home)
unltd eve,wked after 8
CID
125 txt
VM for 2 months

For $36.xx a month after tax and 911,SAF...could have way better but this is more than i need already....i just call people after 8 anyways...and text before that time.

[samsonite]

Thanks to everyone for their help.
Do you guys know if rogers is still offering the memory card promotion? I can't seem to find t on their website.

[samsonite]

When I got a phone in the mail the plan, phone price and term where all wrong. Call in and verify.

oh yeah, you too?
who did you call? retentions or the regular reps? And did they correct the problem?

[Bakedbread]

oh yeah, you too?
who did you call? retentions or the regular reps? And did they correct the problem?

my dad got a blackberry 8700 with his new retention plan
the phone is $249.99 i think, and they told him he'd get it for $99.99 with the$35 waived

when the bill came in, they only gave a $100 credit and didnt waive the $35 fee.

so i called in (around 10pm) to a regular wireless rep, i didnt think i would need to talk to retentions again, and they fixed everythign there!

she waived the $35 activation fee instantly and gave me an extra $50 credit.
all i did was explain my situation, telling her the rep promised the blackberry for $99.99.

i think ive realized that regular reps can put on 1-time credits for things such as HUP, but cant really do much better for your phone plans.
just my 2cents

hope this helps
give regular wireless rep a call!

[chinsterr]

hmm well i ordered my w580i and they said 3-5 business days...its been like 6 days...i tried cancelling it last saturday but i went to go pick one up in store and said cancellation didnt go thru and i had a special HUP but im still waiting for the phone so i can go return it...if its not here by tomorrow im going to have to call them back...


Thats odd . I ordered mine on Monday and got it on Tues (overnight shipping!!!) SWEET

[ao_tenshi]

Just renewed my plan and got the following from a male rep for a 3year renewal, is it a good deal?

$25 plan

250mins + 25mins
100mins LD
R-R
Wknd&Evening from 6pm
Call display & 1Year VM
911 credit

So everything comes to about $37 tax fees included.

[qwertypk]

hi everyone.

my cell phone is really messed up. i can't make a call without it crashing. so i can't call *611 on my cell. so to try and get myself a deal, i called 1-888-936-7283 from my home phone.
***when i call, i say i want to cancel phone***
i've made 4 attempts, and only once did i get transferred to the retention department (nothing got solved there). the other 3 times was at the relations department (didn't get transferred to retention).


my 3rd attempt at calling, it was the relations people.
they offered me
-250 weekday
-unlimited evening/weekend @6
-rogers 2 rogers
-communication value pack
with communication value pack credit of 10$
------------
$25 + 6.95 + 0.50 + tax = ~$37

also the sony K790 for $100 (no activation fee)

i also wanted unlimited incoming as part of the plan. and have everything come to $27 including tax. (i've seen a number of people in rfd getting this plan)

my 4th call (relations again. didn't get transferred), wasn't able to give me unlimited incoming and total of 27$.

so i was wondering how different is relations and retention.

anyone have any tips into getting transferred to retention or getting the plan and features i want?

[qwertypk]

AFAIK
Customer Relations = Retentions

aha.. now i feel silly. lol.
but thanks.

called 2 more times since my last post. and they can't get me unlimited incoming. =(

guess i'll forget about the unlimited incoming for now... and try to push for a 10$ credit to bring the plan they offered me down to 27$.

[fewa]

hmm..once u get a retentions plan are call waiting and group calling features taken off of ur plan?...:confused:

[nidserz]

Thats odd . I ordered mine on Monday and got it on Tues (overnight shipping!!!) SWEET

ugh yea its odd i just called up and talked to a regular rep and asked about the phone cuz i had ordered it last friday!!! its been a week and he said it could take a couple more days! ugh. well ill jst wait impatiently lol.

anyways i added the $5/5MB mobile internet plan so my new plan is $42.69
maybe in a couple months i will call back and ask for a $10 credit.

still loving this thread! thanks everyone!

[locodawg]

NEVER ever speak to a guy. My advice..call later in the night and make sure you get a woman. If you dont..just hang up! The guy reps never budge.

I dont know about that ... first time i got a guy
he offered me
250 min
evening and weekends after 6
R2R
CID, VM, 125 txt

Wanted the incoming so I said I would think about it ...

called back got a female and thought ... NICE
BUT
this is what she offered
25 bucks
250 Min
after 6 ...
and then after i said no thanks the telus plan is WAY better
she goes ok i will give you R2R

basically some females will not give you anything ...

(been a rogers customer for close to 10 years)

[stratux]

Hey I have three cell phones. I have to say Bell has some pretty good deals that are competiting with Rogers.

Bell- Brother
$30+Tax
300 minutes
Free evenings and weekends from 6 pm
Caller ID
Voicemail
Unlimited Incoming
Unlimited Text Messaging
100 Canadian Long Distance Minutes
SAF & 911 Included

Bell- Dad
$25+Tax
200 minutes
Free evenings and weekend from 8pm
Caller ID
Voicemail
20 Free Calls to one number
SAF & 911 Included

Rogers- Me
$20+$6.95+0.5+Tax (10% Bundle Discount)
250 minutes (50 bonus for 6 months)
Free evenings and weekends from 6 pm
Caller ID
Voicemail
125 Text Messages
Free R2R Calling
100 Canadian Long Distance Minutes

[frostamove]

The rep must have liked me. After a flirtatious conversation, it went like this:
Me: Hi, my 3 months of unlimited calling ends next week, so I want to get ready to switch to a new plan.
Her: Sure, what are you looking for?
Me: *lists customer relation plan*
Her: Oh, the customer relations plan?
Me: Yes please :cheesygri
Her: All done!

Only after three months. Plan:

250 Minutes
Free Weekends
Free Evenings from 6PM
Rogers 2 Rogers
Caller ID
Voicemail
125 Text
100 Long Distance Minutes
$20 (it might be $25, I'm not sure, but I'm pretty sure it's $20) + SAF + 911 + tax
+ 10% off due to bundles

[Aznsilvrboy]

The rep must have liked me. After a flirtatious conversation, it went like this:
Me: Hi, my 3 months of unlimited calling ends next week, so I want to get ready to switch to a new plan.
Her: Sure, what are you looking for?
Me: *lists customer relation plan*
Her: Oh, the customer relations plan?
Me: Yes please :cheesygri
Her: All done!

Only after three months. Plan:

250 Minutes
Free Weekends
Free Evenings from 6PM
Rogers 2 Rogers
Caller ID
Voicemail
125 Text
100 Long Distance Minutes
$20 (it might be $25, I'm not sure, but I'm pretty sure it's $20) + SAF + 911 + tax
+ 10% off due to bundles

I never knew the "customer relations plan" included R2R...

[LDN2012]

Only after three months. Plan:

250 Minutes
Free Weekends
Free Evenings from 6PM
Rogers 2 Rogers
Caller ID
Voicemail
125 Text
100 Long Distance Minutes
$20 (it might be $25, I'm not sure, but I'm pretty sure it's $20) + SAF + 911 + tax
+ 10% off due to bundles

You better double check the price with CS. Just call in to verify. THe base price of that plan (6PM EW) is $25 but you may have an extra credit to reduce it.

[samsonite]

I just got the w580i for $149.99 on a 2 year contract, activation fee waived. Is the free memory upgrade still available and am i eligible? Or do you to sign a 3 year contract to be eligible?
Also do i call to get it or do i have to sign up online?

[Oilers]

I just got the w580i for $149.99 on a 2 year contract, activation fee waived. Is the free memory upgrade still available and am i eligible? Or do you to sign a 3 year contract to be eligible?
Also do i call to get it or do i have to sign up online?

i think it's only available for 3yrs

[nidserz]

aight so today my retention plan finally got activated
went online onto my account to check out what it looks like
here is a snapshot:

http://i126.photobucket.com/albums/p85/nids3rz/rogersplan.jpg

okay so to begin: $20 --> wow i was told 25$
so evenings/weekends from 6pm (what i was told...i called up regular CSR and they said they couldn't figure out what it said but i had it confirmed twice earlier that it was 6pm...will call a third time tomorrow)
then i have 125 text msgs/unlimited received plus the $10 communicate value pack so mayb that gives me 250 texts?

here is where it gets interesting...i called up and asked what my "monthly credit" was...she told me $15 which should include communicate value pack and LD canda ($10 + $5)
then i have the Rogers 2 Rogers Calling and Rogers 2 Rogers Text credits from my previous plan...
what im wondering is does Rogers 2 Rogers include R2R texting? i think not...
also i have campus calling option credit which i have no idea still existed!

$20 250 minutes/unlimited evenings weekends 6pm
$10 vm/cid/125 texts
$5 1000 cdn LD
$5 rogers 2 rogers calling
$5 mobile navigate
-$15 monthly credit
-$5 rogers 2 rogers calling
-$5 rogers 2 rogers texting
= $20 + fees + tax

my bill next month is going to be interesting!!! i will try to snap it
would be great if i still get all these random credits from my previous student plan

//am i dreaming? lol

[qwertypk]

called retention yet again... prob 6th time now.. and once again, they say they cannot add unlimited incoming for the plan.

now i was thinking,
1) they don't have the power to add unlimited incoming anymore. (but this can't be cuz it was confirmed they can by previous posters)
2) unlimited incoming applies to the MEGA INCOMING PLANS. not mega time plans. because i'm currently on the mega time plans, they cannot add unlimited incoming to my account.

for those people who managed to get unlimited incoming as part of their plan.. could you let me know whether you are on the mega incoming plan or the mega time plan

[Haris]

I called retentions on Friday just to see what i could get since my contract was expiring in 7 months. I called the lady told her i wanted 100 Cad LD added, unlimited incoming added, and text messaging added. She gave me the 100 Cad LD monutes, added unlimited incoming, but could not get me the 100 text messages, so she decided to give me $5 credit to my account every month, and best of alkl since i was not doing a HUP, she did not extend my contract at all saying it's pointless to extend if you're not getting a new phone and u have under 1 year left. My plan now looks like this

$20
250 daytime minutes + 50 bonus minutes
Unlimited evenings/weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Voicemail
Caller ID
100 Cad long distance minutes
I also have a bundle so 15% off $20 makes this plan for $17 + fees and Taxes.

I was really happy with her i asked her if she could do the same to my moms account, who had a very basic retentions plan. She said she could but since my mom has over 2 years remaining,, she'd have to renew for 3 years. SO i said that was fine and got the W580i for $99. She'll call back on monday to see if everything is fine and at that time i'll ask her if she can do something for my sisters plan.

The best part of all this is that when my contract expires, i can ask for unlimited networking and 100 text messages, and possibly a further discount of $5... really happy with my plan.

[Mendesb]

gese either september is a good month, or a lot of you got Dina (i always ask rep for their name)

I got

unlim incoming
R2R
1000ev and weekend
100day time
125 texts
call ID display waiting conferance voice mail

for 32$ including SAF and taxes

and for another 4$ a month unlim outgoing all of N.A (not rogers, 3rd party)

[qwertypk]

I called retentions on Friday just to see what i could get since my contract was expiring in 7 months. I called the lady told her i wanted 100 Cad LD added, unlimited incoming added, and text messaging added. She gave me the 100 Cad LD monutes, added unlimited incoming, but could not get me the 100 text messages, so she decided to give me $5 credit to my account every month, and best of alkl since i was not doing a HUP, she did not extend my contract at all saying it's pointless to extend if you're not getting a new phone and u have under 1 year left. My plan now looks like this

$20
250 daytime minutes + 50 bonus minutes
Unlimited evenings/weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Voicemail
Caller ID
100 Cad long distance minutes
I also have a bundle so 15% off $20 makes this plan for $17 + fees and Taxes.

I was really happy with her i asked her if she could do the same to my moms account, who had a very basic retentions plan. She said she could but since my mom has over 2 years remaining,, she'd have to renew for 3 years. SO i said that was fine and got the W580i for $99. She'll call back on monday to see if everything is fine and at that time i'll ask her if she can do something for my sisters plan.

The best part of all this is that when my contract expires, i can ask for unlimited networking and 100 text messages, and possibly a further discount of $5... really happy with my plan.


hmm.. are u on a mega time plan? or a mega incoming plan?
i would like to have unlimited incoming but they said they couldn't add it for me.. after 6 tries with different reps..

[rupture]

hmm.. are u on a mega time plan? or a mega incoming plan?
i would like to have unlimited incoming but they said they couldn't add it for me.. after 6 tries with different reps..

Judging from Rogers' website, unlimited incoming seems to be exclusively avialble on Mega Incoming Plans: http://www.shoprogers.com/store/wire...d=502&flow=GSM

Are you currently on one of these plans? If so, why not try and get a retentions plan? After all, that is what this thread is all about, no?

[qwertypk]

Judging from Rogers' website, unlimited incoming seems to be exclusively avialble on Mega Incoming Plans: http://www.shoprogers.com/store/wire...d=502&flow=GSM

Are you currently on one of these plans? If so, why not try and get a retentions plan? After all, that is what this thread is all about, no?

i've been following this thread for a while. seeing what people are getting.. seeing what strategies were used.. etc.
i was originally on the 20$ mega time plan. called in and confirmed a retention plan yesterday along with a HUP sony k790.

just that i've been asking for unlimited incoming but all the reps told me they couldn't add it..

the plan i got from them is
-250 weekday
-unlimited evening/weekend @6
-r2r
-communication pack with credit
--------
20$+6.95+0.50 +tax

i'm going to call them up again to make sure my plan is correct. maybe make another push for unlimited incoming or something. *shrugs*

and thanks for your reply. =)


oh. also.. i'm seeing some recent post that says they got 10% or 15% discount becuase they have a bundle.
is a bundle referring to having more than 1 line? or more than 1 service from rogers?

[rupture]

i've been following this thread for a while. seeing what people are getting.. seeing what strategies were used.. etc.
i was originally on the 20$ mega time plan. called in and confirmed a retention plan yesterday along with a HUP sony k790.

just that i've been asking for unlimited incoming but all the reps told me they couldn't add it..

the plan i got from them is
-250 weekday
-unlimited evening/weekend @6
-r2r
-communication pack with credit
--------
20$+6.95+0.50 +tax

i'm going to call them up again to make sure my plan is correct. maybe make another push for unlimited incoming or something. *shrugs*

and thanks for your reply. =)


oh. also.. i'm seeing some recent post that says they got 10% or 15% discount becuase they have a bundle.
is a bundle referring to having more than 1 line? or more than 1 service from rogers?

Most reps won't put both unlimited incoming and R2R on the same line, you're extremely lucky if you can get both! (I have both) :D

See which one's better for you and ask for that one. If you really want both, the only way to get it would be to keep phoning in like you're doing.

Bundling means you have more than one product/service with Rogers. See here: http://www.shoprogers.com/store/bundles/main.asp

[Mendesb]

... i got r2r and incoming too...

[qwertypk]

thanks rupture and mendesb for posting.

oh ya.. the rep threw in some long distance minutes for me since she couldn't offer me unlimited incoming.
i've already accepted the offer for now and its going to be effective on the next bill. and i will check with them to make sure everything is correct as offered.

and thanks to rupture, i shall continue to bother them until i get the unlimited incoming and $27 after tax. XD (which rep did you speak to? lol)

[rupture]

Forget the name... it was a few months ago.

[Aznsilvrboy]

I want to call back and ask for unlimited incoming...what approach should I take? I dont want to threaten to cancel because that doesnt seem very effective. Does anyone have any ideas/tips?

[ggz]

Hey does anyone out there have a monthly credit of any kind, plus the bundle % off? Cause i called in rogers and asked them why they couldn't give it to me on my cell phone and they said that since i already had the monthly credit of $5 dollars, that was more than the little 10% off a 25 dollar plan would give me, so they kept my credit instead. But i complained and said that that didn't make ANY sense. So i was just curious if anyone else had it so i have more to say to them if the bundle percentage doesn't come off this next bill. (she said that she tried to add it.. but i don't think it'll work)

[samsonite]

can someone please direct me to the memory promotion website?
thanks

[st7860]

search google.com with the same words you wrote then this will show up

"ROGERS FREE EXPANDABLE MEMORY! To talk with a Rogers Promotions Specialist at any times please contact us at "

[simms]

Most reps won't put both unlimited incoming and R2R on the same line, you're extremely lucky if you can get both! (I have both) :D

See which one's better for you and ask for that one. If you really want both, the only way to get it would be to keep phoning in like you're doing.

Bundling means you have more than one product/service with Rogers. See here: http://www.shoprogers.com/store/bundles/main.asp

You're right.. it pretty much will never happen. From what I've seen only a handful of plans have it.

[stratux]

the rep told me that if she could add it she would...its removed from their system as a incoming bonus for the duration of the contract...

[newbie_07]

Hi Guys,

i'm on consolidated billing, so i keep being transfered to that department.

I've tried calling Rogers 4 times now and not as much luck as some of you.
I said, i'm not happy and looking to switch my phone over.

First time spoke with Greg - offered $5 credit on each phone
Second time spoke with Stephany - didn't offer much
Third time, got to Greg again - Hung up
Fourth time, spoke with Julie - offered $15 credit off my blackberry plan

Each agent made a note on my account and each time said, i see you spoke with my coleague earlier today.

What do you tell them, i'm looking at switching to telus, bell? or, Can you do anything better?

I currently have 4 wireless phones with them 2 of which have blackberry $40 for 1mb plan. And, i'd like to add 1 more phone with them

Also, i'm trying to get -

200 minutes
free evening & weekends
$10 Communicate Pack (VM, Caller ID, 125 text)
100 LD
Total: $15.00 + 6.95 + 911 + $25 blackberry

I'm currently am on corporate plans and they say that, what you're getting right now is much better as we dont' offer callerid and vm in our plans anymore.

Would appreciate any tips

thanks

[newbie_07]

...just to update my above post. My blackberry is now $25 for 1mb. Rogers lowered their prices aug. 7th i'm told

[locodawg]

Hey does anyone out there have a monthly credit of any kind, plus the bundle % off? Cause i called in rogers and asked them why they couldn't give it to me on my cell phone and they said that since i already had the monthly credit of $5 dollars, that was more than the little 10% off a 25 dollar plan would give me, so they kept my credit instead. But i complained and said that that didn't make ANY sense. So i was just curious if anyone else had it so i have more to say to them if the bundle percentage doesn't come off this next bill. (she said that she tried to add it.. but i don't think it'll work)

I got a monthly credit of $5 and a 15% bundle discount.

[leafsrule99]

$20 - 200 daytime , unlimited evenings at 6 and unlimited wknd, 1 year free call id and voicemail, 100 ld mins

Only 1 year contract


i tried to get them to include free r2r or free unlimited incoming but have to go for 2 year contract which i dont want to...is it still possible to get that with 1 year contract

[samsonite]

Hi Guys,

i'm on consolidated billing, so i keep being transfered to that department.

I've tried calling Rogers 4 times now and not as much luck as some of you.
I said, i'm not happy and looking to switch my phone over.

First time spoke with Greg - offered $5 credit on each phone
Second time spoke with Stephany - didn't offer much
Third time, got to Greg again - Hung up
Fourth time, spoke with Julie - offered $15 credit off my blackberry plan

Each agent made a note on my account and each time said, i see you spoke with my coleague earlier today.

What do you tell them, i'm looking at switching to telus, bell? or, Can you do anything better?

I currently have 4 wireless phones with them 2 of which have blackberry $40 for 1mb plan. And, i'd like to add 1 more phone with them

Also, i'm trying to get -

200 minutes
free evening & weekends
$10 Communicate Pack (VM, Caller ID, 125 text)
100 LD
Total: $15.00 + 6.95 + 911 + $25 blackberry

I'm currently am on corporate plans and they say that, what you're getting right now is much better as we dont' offer callerid and vm in our plans anymore.

Would appreciate any tips

thanks

the best deal i could get for that price was:
200 a/t mins
unltd even. +w/e after 6pm
cid
vm
After all fees =$25 and cahnge
Also got the w580i for 149.99 activation fee waived
I was nearing the end of a 3 year contract. I signed only for 2 more years and i'm sure i could've gotten a better plan if i had signed for an extra year.
i've spoken to a few reps now but i basically used the same strategy everyone else has used. i told the reps that i was being offered a better deal by another company (quoted bell's offer to one rep and telus' to another). i also told them that my friend was getting a similiar deal to the one i was offered. i'm gonnna call again in the next few days to see if i can get them to add 125 texts for free.
i'm sure you can get the plan you listed, since you already have 4 other accounts with them. how many years have you been with rogers?
Also, call in the evening as some posters have advised. you have a better chance of speaking to a less-experienced student rep.
good luck man.

[Mendesb]

I originally had a 5$ credit on my account (they took it off the SAF)

the retentions lady she put a note on the account (got it verified few days later) saying take off anohter 10$ from the plan. Also I have the 15% bundle

[Kaitlyn]

So I had added 1,000 LD for $5 for aug as I was in Montreal for most of the month. Now I'm back to the 100 LD for free... they couldn't give me 1,000 free :(

I'm paying $25 and they told me the only way to go down to $20 is to drop from 250 to 200 mins and evenings @6 to @8... how is everyone else getting such good plans for so little? :(

[Aznsilvrboy]

I want to call back and ask for unlimited incoming or 1000 long distance minutes...what approach should I take? I dont want to threaten to cancel because that doesnt seem very effective. Does anyone have any ideas/tips?

anyone?

[william_yu7]

Just got off the phone with Rogers. I had gotten the recent MY 10 Student plan. But as many of you know, bell came out with the amazing student 40 plan with unlimited long distance for 3 years. So I called rogers to see what they could do. So here is what I got (keep in mind I am a NEW Customer)


250 Anytime Minutes
Unlimited Incoming Calls
10 Numbers Unlimited Nationwide Text and Talk
Voicemail
Caller Id
125 Text Msgs
3 Months unlimited Local Talk & Text
500 Overtime Minutes

1000 Long Distance Minutes

All for $ 50 + SAF + 911

which totals out to $ 65.55 with taxes

Any suggestions/comments on how good or bad of offer I received?

Thanks!

[rupture]

anyone?

Just call in and ask for it. Simple.

Tell them your friend has the 1000LD minutes for $5 and he told you that you'd probably get it too if you phoned in.

[newbie_07]

Thanks for the tip, what offer of bell/telus did you offer them? Also, just to clarify, when you said, you told them a friend was recieving a similar offer; did you mention that a friend is recieving a plan that you wanted (now have)?

I'll try calling this evening.

thank for your help!

the best deal i could get for that price was:
200 a/t mins
unltd even. +w/e after 6pm
cid
vm
After all fees =$25 and cahnge
Also got the w580i for 149.99 activation fee waived
I was nearing the end of a 3 year contract. I signed only for 2 more years and i'm sure i could've gotten a better plan if i had signed for an extra year.
i've spoken to a few reps now but i basically used the same strategy everyone else has used. i told the reps that i was being offered a better deal by another company (quoted bell's offer to one rep and telus' to another). i also told them that my friend was getting a similiar deal to the one i was offered. i'm gonnna call again in the next few days to see if i can get them to add 125 texts for free.
i'm sure you can get the plan you listed, since you already have 4 other accounts with them. how many years have you been with rogers?
Also, call in the evening as some posters have advised. you have a better chance of speaking to a less-experienced student rep.
good luck man.

[Aznsilvrboy]

Just call in and ask for it. Simple.

Tell them your friend has the 1000LD minutes for $5 and he told you that you'd probably get it too if you phoned in.

Well I already know that I can get it for $5, but the point is how to get them to credit it back to me.

[shawn99]

I got a very sincere, honest and most importantly, a knowledgeable retention agent and spend an hour getting the plan i wanted.

unlimited incoming , r2r
1000 evening and weekend
100 day time mins.
voicemail/caller-id/125 text msg's


$37 (inclues SAF + Taxes)

In terms of getting a new phone, I asked if I can get the high end HTC TyTn for 1/2 price at 150. Couldn't budge on that and the explanation was that my revenue yearly isn't high or the level it should be to get that kinda discount. It means that I'm not a heavy user with a heafty bill in the past. Based on that system, they can offer the phones at larger discount to people that have a higher revenue per year, which makes complete sense.

I believe that revenue factors into if you can get a much discount plan as well.

I ended up getting a free phone ( Blackberry 7290 which is usually 50 dollars on 3year term) and activation fee waived.
-

[IceQue]

Just got off the phone with Rogers. I had gotten the recent MY 10 Student plan. But as many of you know, bell came out with the amazing student 40 plan with unlimited long distance for 3 years. So I called rogers to see what they could do. So here is what I got (keep in mind I am a NEW Customer)


250 Anytime Minutes
Unlimited Incoming Calls
10 Numbers Unlimited Nationwide Text and Talk
Voicemail
Caller Id
125 Text Msgs
3 Months unlimited Local Talk & Text
500 Overtime Minutes

1000 Long Distance Minutes

All for $ 50 + SAF + 911

which totals out to $ 65.55 with taxes

Any suggestions/comments on how good or bad of offer I received?

Thanks!$65 is HIGH!..honestly that looks like a very crappy deal you got.
i got basically the same thing no 1000ld though. but got Rogers2Rogers included and paying about 42ish after everything is said and done.

[rupture]

Well I already know that I can get it for $5, but the point is how to get them to credit it back to me.

Tell them you're a poor students moving away to University and adding long distance is the best way to keep in touch with your parents and friends back home. You literally have no money left over and have been a loyal Rogers customer.

Worked for my friend.

[mmz07]

Hello everyone,

I have been on rogers for about 2 years now on a 3 year contract and I think I am paying way more than i need to..

I currently have:

100 Weekdays
100 LD
1000 weekend/ evening 8 pm
free incoming
Voice mail, Caller ID, 125 txt msges

paying $25+$10(Voice, CID, txt)+everything else.. comes out to about $50 bux a month..

I was wondering, do you guys think I can get this plan out of them?:

250 Weekday minutes
100 LD minutes
unlimited weekend / evening at 6pm
free incoming
voice mail, caller ID, 125 txt msges

for $20 + 6.95 + taxes???

or its hopeless?

I also need a W810i phone.. u guys think i can get them to add that for free also on 3 year term?

[rupture]

....I am paying way more than i need to..

That's an understatement!

I was wondering, do you guys think I can get this plan out of them?:

250 Weekday minutes
100 LD minutes
unlimited weekend / evening at 6pm
free incoming
voice mail, caller ID, 125 txt msges

for $20 + 6.95 + taxes???

or its hopeless?

I also need a W810i phone.. u guys think i can get them to add that for free also on 3 year term?

I think it's doable good luck!

[Aznsilvrboy]

Tell them you're a poor students moving away to University and adding long distance is the best way to keep in touch with your parents and friends back home. You literally have no money left over and have been a loyal Rogers customer.

Worked for my friend.

I can't use that excuse because my plan is registered under my dad's name...

[links]

so? i dont see why that matters....

[rupture]

I can't use that excuse because my plan is registered under my dad's name...

Sure you can, just tweak it a little.

Say the phone is under your dad's name but you pay your share now since you're older.

[rupture]

so? i dont see why that matters....

Exactly. Just have some confidence when you call, any excuse could theoretically work, just need the right rep.

[mmz07]

hey,

just called.. they offered me something.. but not everything i was looking for.. and they didnt offer me all the things everyone was getting here either.. this is what i got:

$25+6.95+50+taxes

250 daytime
unlimited evening and weekends 6pm
call display
voicemail
100 LD minutes

and they offered me a w810i for 50 bux on a 3 year contract...

I also wanted free incoming calls, and txt msges and was hoping to get the w810i for free but didnt work...

This is the process i went thru, and suggestions?

Hello.. my name is.... how may i be of service

Yes, hi, I was just wondering how much would it cost me to cancel my current plan.

$200, Is there a reason why you wanted to know..

Yes, actually I wanted to cancel my wireless..

May we ask for the reason for cancellations..

Yes there are a couple actually..

first one being i was offered by telus a really good plan at almost half the price I am currently paying..

did they tell you what features..

Yes... this this and that.. and 2nd reason is that recently i have been getting alot of dropped calls and bad reception...

oh thats probably the phone..

ya it could be because its a really old phone that i have right now V220..

k sir so if I maybe able to give u a deal would that help you in staying with rogers..

oh yes actually i would be glad to cuz I have had good experience in the past, i have internet and cable and everything with rogers..



any suggestions? btw i told him that I need to think about it and he sayd he will put this deal up on the computer in my account as a note untill tomorrow..

btw when i do call back again tomorrow.. should I start all over again as if it is my first time calling or.. should I continue off from where I left off by telling them that I called the other day...

[Aznsilvrboy]

...mentioned that I'm a poor university student moving out of town and wanted to keep in touch with my family. She offered me 1000 ld minutes for $5...i took it, but I really want to get it credited...what can i do now?

[rupture]

...mentioned that I'm a poor university student moving out of town and wanted to keep in touch with my family. She offered me 1000 ld minutes for $5...i took it, but I really want to get it credited...what can i do now?

Just phone in again today and say that you wanted clarification on the $5 LD minutes. You were told by the CS Rep that the $5 would be credited back to your account (LIE).

Then when they tell you that you have to pay an additional $5/month tell them that you'd like that credited or they will have to remove it from your account. Go over the story about being poor again.

[z613]

Guys/Gals - Tell me what you think of this. My 3 year contract is up. I called Rogers (to cancel) and they offered me the following on a 3 Year Contract:

-250 Daytime Minutes.
-Free after 6 and Weekends.
-Call Display.
-Voice Mail.
-100 Long Distance Minutes.
-And a Motorola KRZR for $49.99

-Price: $31.29 Tax and Fee's included.

Should I go for this? Good Deal??

[rupture]

Guys/Gals - Tell me what you think of this. My 3 year contract is up. I called Rogers (to cancel) and they offered me the following on a 3 Year Contract:

-250 Daytime Minutes.
-Free after 6 and Weekends.
-Call Display.
-Voice Mail.
-100 Long Distance Minutes.
-And a Motorola KRZR for $49.99

-Price: $31.29 Tax and Fee's included.

Should I go for this? Good Deal??

Not bad... push for some text messaging and 1000LD minutes.

[P10n33R]

This is what I got.


250 daytime minutes
Unlimited nights and weekends starting at 6:00pm
100 Canadian Long Distance
Voice Mail, CID, 125 outgoing text messages


$20 (plan)
$6.95 (SAF)
$0.50 (911)
-----
$25.70
1.14
------
$31.29

3 Year Contract
Waiving activation fee and all other fees
no charge for new number
Grey Sony Ericsson W580i for $119.99


I think I did alright.

[z613]

I think I will go with it. BTW whats so great about the Sony Ericson? Everybody has these phone it seem's.

[rupture]

I think I will go with it. BTW whats so great about the Sony Ericson? Everybody has these phone it seem's.

If everybody has them it must mean they are good and durable :D

DUH!

[EsmondLee]

Hi all,

Can someone provide me with their rogers cell number that has a deal that beats this with Bell:

200 Daytime Minutes
Unlimited Eve/Weekends after 6pm
VM + CD
Free Incoming Txt
32$ after tax and system service.

The rep from rogers was very friendly and helpful. She says she'll look around and call me back in an hour to see if she cna come up with anything that beats it... but she seems inexperiened. She told me if I have anohter rogers number with a good plan she can look at it up and see if she can hook me up with it.

Thanks guys,

Esmond

[P10n33R]

That's the exact plan I got. Except I got 250 daytime minutes and 100 LD minutes.

Do you need someones cell number so they can see what plan it is? If so, PM me.

[EsmondLee]

That's the exact plan I got. Except I got 250 daytime minutes and 100 LD minutes.

Do you need someones cell number so they can see what plan it is? If so, PM me.

Yes =] Check your PM, thanks!

[ghandoo]

Just wondering..
Have any one of you been added to a multi year contract without rogers asking you?

Cause, when I signed up with rogers, close to 3 years back, I signed on an month to month bases with no contract.

I called the customers relations office, asking how much it would cost to close my wireless account, and they said that I am currently on a 3 year plan (which I NEVER agreed to) and would have to pay 200.

What they told me pissed me off alot.

So have any of you rogers customers, have been tricked into a multi year contract?

[UncleRico.]

I got a new 3-yr plan of:
250 daytime
Unlimited incoming
Unlimited eve/wknds @8
100 cdn long d
30 texts
callid

for
$23+SAF+911+taxes = a little under $35 after it all

I managed to get a w580i for $75 and the rep put another $20 credit for me, cause I asked for $50. However, I've tried asking for the memory promo and doing it online and it says I'm invalid. Even after switching my sim to the new phone. Is there anything else I'm missing?

[bubble.tea]

.... I've tried asking for the memory promo and doing it online and it says I'm invalid. ......

What you do with your sim card is irrelevant for the purposes of filling out the form.

You need to ensure you are inputting the CORRECT IMEI, and information as it is written on your proof of activation. Honestly all you have to do is transcribe what you see. It's that simple.

If it is saying 'invalid', you are making a mistake somewhere.

http://xs219.xs.to/xs219/07363/asf2435gf345.PNG

[shwinn]

Hi everyone, after hours and hours of reading this awesome thread

With my previous contract being finished, I finally called Rogers retention.

This is what the rep (Christina) offerd me:

20$/mth - 2yr contract
200 anytime mins
unlimited from 8pm
CD
VM
Rogers to Rogers OR LD minutes

Do you guys think i should take it or negotiate harder?

The rep said the only way to get Unlimited incomming is to get a 25$ plan. Is this true?

[keunganator]

What you do with your sim card is irrelevant for the purposes of filling out the form.

You need to ensure you are inputting the CORRECT IMEI, and information as it is written on your proof of activation. Honestly all you have to do is transcribe what you see. It's that simple.

If it is saying 'invalid', you are making a mistake somewhere.

http://xs219.xs.to/xs219/07363/asf2435gf345.PNG

how do u get to that page?

[locodawg]

Hi everyone, after hours and hours of reading this awesome thread

With my previous contract being finished, I finally called Rogers retention.

This is what the rep (Christina) offerd me:

20$/mth - 2yr contract
200 anytime mins
unlimited from 8pm
CD
VM
Rogers to Rogers OR LD minutes

Do you guys think i should take it or negotiate harder?

The rep said the only way to get Unlimited incomming is to get a 25$ plan. Is this true?

why wouldn't you want unlimited incoming for only 5 bucks?

everytime I called they always said no to incoming so if you can get it I say grab it

[bubble.tea]

how do u get to that page?

Here ya Go. (http://www.redflagdeals.com/forums/showthread.php?t=358588)

[leafsrule99]

im only getting for 2 year contract
200 daytime mins
100 ld mins
unlimited early evenings at 6
call id & voicemail

$25 is this the best i can get or can i try and bargaining for more

[hypnotic]

I had 3 months left on my Rogers contract. I have been with Rogers for 8years and I normally spend about $50 a month. Anyways, I was bored at work and thought i'd call rogers and pretend I was disconnecting my service. I called straight through to the retention specialists. I told them that my phone kept dropping calls and Telus was offering me a decent plan. This is the package they gave me.

250 mins daytime
unlimited weekdays/evenings after 6 pm
1000 - Long distance minutes (yes 1000 not 100)
Voice mail, Caller ID, 125 Text Msg's month
5 mb data per month

All this for only $30 month + tax + system access fee

On top of this, they discounted the HTC Tytn phone I was interested in by $100.

Not too shabby huh?

[zoravar]

Sounds great.. would've been awesome for $5 less.. I want something similar, but i was hoping to keep it < $30. Although, i don't dial that much long distance, but with that many LD minutes I'd call everyone I know outside of the GTA!

Good deal.


I had 3 months left on my Rogers contract. I have been with Rogers for 8years and I normally spend about $50 a month. Anyways, I was bored at work and thought i'd call rogers and pretend I was disconnecting my service. I called straight through to the retention specialists. I told them that my phone kept dropping calls and Telus was offering me a decent plan. This is the package they gave me.

250 mins daytime
unlimited weekdays/evenings after 6 pm
1000 - Long distance minutes (yes 1000 not 100)
Voice mail, Caller ID, 125 Text Msg's month
5 mb data per month

All this for only $30 month + tax + system access fee

On top of this, they discounted the HTC Tytn phone I was interested in by $100.

Not too shabby huh?

[william_yu7]

My friends as this thread has clearly indicated, the rentention line is hit and miss. Since my last post (See Quote below) I have called back three times and each time the deals have gotten better. Long story short here is what I was able to get after 4 attempts:

My 5+5 (Unlimited Canadian Minutes & Text)
250 Anytime Min
Unlimited Local Incoming Calls
Unlimited Evenings & Weekends (9pm)
3 Months unlimited Local Talk & Text
500 Overtime Minutes
1000 Canadian Long Distance Anytime
$ 20 Value Communication PacK
(2500 Text, 1000 Video/Pics Msg, Caller ID, Voicemail, Name ID, WhoCalled, 5MB Data)

For all this the Total comes to $ 45.00 + SAF + 911 & Taxes

For a grand total of $ 59.80 !!!

Let me know what you think...


Just got off the phone with Rogers. I had gotten the recent MY 10 Student plan. But as many of you know, bell came out with the amazing student 40 plan with unlimited long distance for 3 years. So I called rogers to see what they could do. So here is what I got (keep in mind I am a NEW Customer)

250 Anytime Minutes
Unlimited Incoming Calls
10 Numbers Unlimited Nationwide Text and Talk
Voicemail
Caller Id
125 Text Msgs
3 Months unlimited Local Talk & Text
500 Overtime Minutes
1000 Long Distance Minutes

All for $ 50 + SAF + 911
which totals out to $ 65.55 with taxes

[I2icky]

This is what I got. I got a Chinese lady which was very very helpful.


250 daytime minutes
Unlimited evenings/weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Voicemail
Caller ID

The plan is for $26. I can get Unlimited incoming or Rogers to Rogers removed and it becomes $21.


Good deal? This is what I currently have on a Corp. Plan.

200 daytime
Unlimited evenings/weekends from 6 pm
Caller ID
Enhanced Voicemail
Exact Pricing after the first minute (billing by the second after first minute)
Corp CDN and US LD rates ($0.20/minute and $0.30/minute respectively)


I told her to put a note on my account and that i'd think about whether or not I want to switch. Should I do it?

Also, what if the 3 years are up, will I be able to renew this plan (ie. renew all the credits that I am getting)

[ecgz88]

be careful with Retention, sometime they don't know what they are talking about!

I called yesterday night for my wife's cell, been offer regular retention plan $20+SAF+911.......SE W580 $49, he told me clearly $149-$50 credit-$50 Mail in rebate. so $49. I should take at that time. :evil:

Today when I call back, the lady tell me if the phone is send by retention I cannot get Mail in rebate, so $99.:razz: she ask the rep who put the note on my account yesterday, and he just denied what he said, the note show up nothing regarding $50 MIR. :mad:

Anyone knows if this is true?

[qwertypk]

This is what I got. I got a Chinese lady which was very very helpful.


250 daytime minutes
Unlimited evenings/weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Voicemail
Caller ID

The plan is for $26. I can get Unlimited incoming or Rogers to Rogers removed and it becomes $21.



is that 26$ after tax and fees? or before tax and fees?
what was your secret to getting unlimited incoming? lol. i haven't had luck so far.

[mjdavila]

i had two retention plans and i had a poor friend who was paying 40$ a month in pay as you go so i decided to help him get a good plan..


i called and asked them to duplicate my plan... they said sure...

then she made it a little better (for all three of my plans):

25$ special plan (250mins, eve 6pm/weekends) - $5 credit = 20$
10$ unlimited incoming - 10$credit = free
10$ communication pack (call display, VM, 125txt messages) - $10 credit = free
and 100 long distance minutes for free

so total is 20$ plus SAF and tax = $30ish.

and i got the samsung d807x for free with no activation.

on one or two of the plans i might remove the incoming and see if the credit stays.... (lol - $10 a month... plus saf and tax..)

[BenK]

be careful with Retention, sometime they don't know what they are talking about!

I called yesterday night for my wife's cell, been offer regular retention plan $20+SAF+911.......SE W580 $49, he told me clearly $149-$50 credit-$50 Mail in rebate. so $49. I should take at that time. :evil:

Today when I call back, the lady tell me if the phone is send by retention I cannot get Mail in rebate, so $99.:razz: she ask the rep who put the note on my account yesterday, and he just denied what he said, the note show up nothing regarding $50 MIR. :mad:

Anyone knows if this is true?


That's correct, you can't get MIR if it's through retention. MIR only applies to online purchase.

[lem1]

Just got the bill for my new plan:

$20 -- 250 Weekday Minutes/Unlimited Eve/Wkds Plan @ 8:00
-$15 -- Monthly Plan Credit (called in and was told this never expires)
-$5 -- Early Evenings/weekends Credit (expires xx/xx/2010 – not sure why I have this)
$5 -- Canadian LD Anytime Option (1000 minutes)
$10 -- Every Call Pack (CID/VM, etc.)
$0.50 – 911 emergency
$6.95 -- SAF

Final cost is $25.59 monthly including SAF, 911 and taxes for next 3 years.

:) :) :)

Anyone know if Rogers can duplicate a plan? The above is what I currenly have. I also have a paygo phone with a high balance. I would like to convert the paygo to the above plan, if possible. It would be in my name, but used by my daughter. Would I talk to the regular customer service people, or would I need to get through to the customer relations department?

[I2icky]

is that 26$ after tax and fees? or before tax and fees?
what was your secret to getting unlimited incoming? lol. i haven't had luck so far.

That's before the SAF and taxes. I still dunno if I would like to switch my plan though. The major thing that is holding me back is the fact that I would be giving up exact pricing and the fact that i don't know if i would be able to renew the plan after 3 years.

[locodawg]

is that 26$ after tax and fees? or before tax and fees?
what was your secret to getting unlimited incoming? lol. i haven't had luck so far.


I am still trying to get the the unlimited incoming also ... they keep telling me R2R and unlimited incoming can not be put on the same line :confused:

[I2icky]

is that 26$ after tax and fees? or before tax and fees?
what was your secret to getting unlimited incoming? lol. i haven't had luck so far.

To be very honest, my secret was just asking nicely and being patient while the rep tried to do everything that she could do for me within the price range that I specified.

So anyways, should I just take it? I would be giving up exact pricing... which is the big thing.

And also, would the credits expire after 3 years? If they do, can i renew the plan?

[leafsrule99]

thats exactly what they are telling me.

[krheault]

I am still trying to get the the unlimited incoming also ... they keep telling me R2R and unlimited incoming can not be put on the same line :confused:

Yeah, that's totally untrue. I've got it and clearly a lot of other people here have as well.

When I called, I said Telus had offered me a great deal that I couldn't refuse, but that I was really happy with Rogers. Wished I could stay with them, blah, blah, but just couldn't turn down Telus's offer. Then I told them exactly what I wanted (and knew, based on what I read in this thread, what was possible to get).

I changed my request for 125 text messages to 100, though, because Telus offers in sets of 100, not 125, and that's a pretty good way to appear obvious to an agent who is familiar with Telus's packages.

So try laying it all out for them, including both R2R AND UL incoming, and just asking what kind of price they can put on that, instead of trying to get them to piece the components together for you.

[rupture]

Anyone know if Rogers can duplicate a plan? The above is what I currenly have. I also have a paygo phone with a high balance. I would like to convert the paygo to the above plan, if possible. It would be in my name, but used by my daughter. Would I talk to the regular customer service people, or would I need to get through to the customer relations department?

It is my understanding that you cannot bring your Pay As You Go Balance over to a monthly plan. You can keep the phone and switch over, but you cannot bring the balance over.

[ecgz88]

When accepted offer, always call back after 10 mins to double check..........I'm glad I don't take first guy offer, better than I received phone and find been screw up.

That's correct, you can't get MIR if it's through retention. MIR only applies to online purchase.


Originally Posted by ecgz88
be careful with Retention, sometime they don't know what they are talking about!

I called yesterday night for my wife's cell, been offer regular retention plan $20+SAF+911.......SE W580 $49, he told me clearly $149-$50 credit-$50 Mail in rebate. so $49. I should take at that time.

Today when I call back, the lady tell me if the phone is send by retention I cannot get Mail in rebate, so $99. she ask the rep who put the note on my account yesterday, and he just denied what he said, the note show up nothing regarding $50 MIR.

Anyone knows if this is true?

[mkaur6]

I called rogers today and talked to Dianne who offered me the same plan. I really wanted unlimited evenings from 6pm tho. she offered 250 w/d mins, 100 LD mins for 3 yrs ie 50 extra mins for signing up for a 3 yrs plans instead of 2 yrs one. she said I could get from 6pm if I dont want voicemail and get samsung a706 phone for $199.99 plus $35 administration fee.


Hi everyone, after hours and hours of reading this awesome thread

With my previous contract being finished, I finally called Rogers retention.

This is what the rep (Christina) offerd me:

20$/mth - 2yr contract
200 anytime mins
unlimited from 8pm
CD
VM
Rogers to Rogers OR LD minutes

Do you guys think i should take it or negotiate harder?

The rep said the only way to get Unlimited incomming is to get a 25$ plan. Is this true?

[shwinn]

Is it possible to get R2R and incomming on a 20$ plan?

[nkwu]

AUGH, what happened to the Bell thread!?.

1000LD/$5 doesn't work for corporate plans anymore? =(

[TRK9]

It is my understanding that you cannot bring your Pay As You Go Balance over to a monthly plan. You can keep the phone and switch over, but you cannot bring the balance over.

They told me that they would transfer my PayGo balance over to my post paid account when I switched a line over to the safety plan. Will have to see when my bill prints.

[rupture]

AUGH, what happened to the Bell thread!?.

1000LD/$5 doesn't work for corporate plans anymore? =(

You must switch to a retentions plan in order to get the 1000LD for $5. It is NOT available on corporate plans.

This is a helpful link: http://www.howardforums.com/showthread.php?t=839073

* Start at post #301

[rupture]

They told me that they would transfer my PayGo balance over to my post paid account when I switched a line over to the safety plan. Will have to see when my bill prints.

If you can get that done, that's wicked! I read something similar from a Rogers customer who had called in and said that it couldn't be done.

When I was on Telus, I tried to have my pre-paid switched over to a post paid account and they wouldn't do it.

[bubble.tea]

You must switch to a retentions plan in order to get the 1000LD for $5. It is NOT available on corporate plans.........

incorrect.

[rupture]

incorrect.

Enlighten me. Cause I have been hearing otherwise.

"...corporate plans generally have a code for reduced LD in Canada, which is 100% locked into the plan...as a result, the code for the $5 option would conflict..."

[Haris]

Enlighten me. Cause I have been hearing otherwise.

"...corporate plans generally have a code for reduced LD in Canada, which is 100% locked into the plan...as a result, the code for the $5 option would conflict..."

I have a corporate plan and i got 100LD minutes for $5.. have had it for a while now no problems at all

[shwinn]

I just called again to try to get unlimited incomming.

The rep offerd me

25$/mth for 3yrs
250 mins
Unlimited from 6pm
Unlimited Incomming 10$ credit for 3 years.
CD

I tried to get the Communication Pack but she he wouldn't budge.

My previous offer was

20$ for 2yrs
200 mins
Unlimited from 8pm
CD
VM
R2R

Has anyone else had trouble getting the Comm. Pack?

[the3rdguy]

So I just got off the phone and here is what I got.

mine
$54 (this is after tax with all services)
250 daytime minutes
1000 ld for $5 (or 100 long distance for Free)
unlimited incoming
unlimited r2r
(2500 Text, 1000 Video/Pics Msg, Caller ID, Voicemail, Name ID, WhoCalled, 5MB Data) $20 with $10 credit.
5PM evenings and weekends unlimited:cheesygri

[Tu_Kewl]

Myself and a family member got the following deal on a modified family plan.

For $54 total cost per month:

200 Day Time Minutues
Unlimited Evenings and Weekends 6pm
Unlimited long distance between the two phones on the account (I live in Toronto, family member in Oshawa)
3 months unlimited local minutes/messaging

I tried comparing it to the base plan on the rogers site, but their site sucks and I can't look at the whole plan because it comes up as page not displayed.

The only thing I can see right now that is upgraded is 1000 long distance minutes between the phone is unlimited. Also I do not know the price.

Anyone know if this is decent?

[ecgz88]

they offer you regular retention plan $25 with Unlimited incoming+R2R.....

Decent deal!

So I just got off the phone and here is what I got.

mine
$54 (this is after tax with all services)
250 daytime minutes
1000 ld for $5 (or 100 long distance for Free)
unlimited incoming
unlimited r2r
(2500 Text, 1000 Video/Pics Msg, Caller ID, Voicemail, Name ID, WhoCalled, 5MB Data) $20 with $10 credit.
5PM evenings and weekends unlimited:cheesygri

[ecgz88]

Anyone knows if retention rep have power to give a free bluetooth headset? :cheesygri

[samsonite]

Thanks for the tip, what offer of bell/telus did you offer them? Also, just to clarify, when you said, you told them a friend was recieving a similar offer; did you mention that a friend is recieving a plan that you wanted (now have)?

I'll try calling this evening.

thank for your help!

i quoted the follow bell plan to them:
200 a/t mins
unltd ev. w/e after 6pm
cid, vm, 125 txt
bell to bell
total after taxes, saf, etc $28

telus plan was similiar to that.
since i wanted to sign a two year contract they wouldn't offer me rogers to rogers or the 125 txt.
and yeah, i told them that my friend received the above plan from rogers.
call a few times because a lot of the reps are pretty hard to negotiate with.

[Vickel]

just spent 20 minutes on hold and i gave up,

when is a good time to call?

[rupture]

just spent 20 minutes on hold and i gave up,

when is a good time to call?

I've found the time between 10PM-11PM is great. No waiting!

[leafsrule99]

I just signed the year contract
200 daytime
Unlimited early evenings (at 6)
Unlimited weekends
100 ld mins
Call id, voice mail and 125 text msg
Rogers to rogers free


She was also willing to give me free Motorol v360 or Samnsund 807 for $49 (but i declined)

[st7860]

I just signed the year contract
200 daytime
Unlimited early evenings (at 6)
Unlimited weekends
100 ld mins
Call id, voice mail and 125 text msg
Rogers to rogers free


She was also willing to give me free Motorol v360 or Samnsund 807 for $49 (but i declined)

if you had to sign anyway, why not accept the free motorola?

[pham12h]

i quoted the follow bell plan to them:
200 a/t mins
unltd ev. w/e after 6pm
cid, vm, 125 txt
bell to bell
total after taxes, saf, etc $28

telus plan was similiar to that.
since i wanted to sign a two year contract they wouldn't offer me rogers to rogers or the 125 txt.
and yeah, i told them that my friend received the above plan from rogers.
call a few times because a lot of the reps are pretty hard to negotiate with.



is there such a telus or bell plan out there for non epp? i need some leverage on retentions to get a better plan. Currently i have 200mins, ew at 8, CID for 20+saf.. bleech

[cLam]

my new 3-year contract just started,
I was just wondering if anyone knows whether the 3 months free text, calling... etc applies or is that just new customers?

[rupture]

my new 3-year contract just started,
I was just wondering if anyone knows whether the 3 months free text, calling... etc applies or is that just new customers?

If I'm not mistaken it applies to people who are renewing their contracts too. Call them up and ask.

[bubble.tea]

my new 3-year contract just started,
I was just wondering if anyone knows whether the 3 months free text, calling... etc applies or is that just new customers?

ANYTIME, a client renews a contract he/she is ELIGIBLE for the current promotion (be it 3 or 6 months) of unlimited LOCAL talk and text.

Cheers.

NOTE: RETENTION PLANS may not be entirely eligible for the MMS part of the promo, ONLY Local Talk (FOS Freedom of Speech).

[rupture]

ANYTIME, a client renews a contract he/she is ELIGIBLE for the current promotion (be it 3 or 6 months) of unlimited LOCAL talk and text.

Cheers.

NOTE: RETENTION PLANS may not be entirely eligible for the MMS part of the promo, ONLY Local Talk (FOS Freedom of Speech).

At least I was right this time :)

[preshans]

hey guys....does rogers offer unltd network calling thru out canada???????

[pham12h]

A friend of mine got this deal at the university(post secondary only)..
$35 - 250 anytime
unlim e/w@6
my10 long distance(not local)
voicemail
call display
unlimited incoming

cheaper than the my5 $40, and has more stuff.

Buuut, I don't want to pay over $30.. so I noticed that redflags has a page for some great deals that vary from city to city

http://redflagdeals.studentphones.com/order/orderStep1.php

For example in calgary ab, they don't have a megatime text n surf plan($25), but regina, sk does..(prob due to network load)

I noticed that the deals listed on that page are significantly worse than the ones from regina.

Which brings up the point that better retention deals exist for people in certain cities vs some other cities.. do you think this is the case?

This may explain why i've been having such a hard time with retentions lately since my number is calgary based when i've moved to regina.(i know, changing it asap).

[bubble.tea]

At least I was right this time :)
lowering our quota of hit-or-misses are we?
hey guys....does rogers offer unltd network calling thru out canada???????
not in so many words. Closest thing is the $40 my5 (and my5bonus add-on) plan.

[tjuzer]

What? No 3 month text for retention plan?

[I2icky]

So at the end of the day after some more negotiations with a manager, this is what I got.

$20 plan (with 250 daytime minutes)
+ $5 early evenings/weekends - $5 credit
+ $6 CID - $6 CID credit
+ $10 unlimited incoming - $10 credit
+ $5 Rogers to Rogers - $5 credit
+ $8 Enhanced VM - $8 credit

So it comes out to $20 before SAF and taxes.

All of the credits expire in 2009 except for the enhanced VM credit which expires in 2008 but I am told that I will be able to extend them when the time comes.

http://img407.imageshack.us/img407/1429/postgx2.jpg

[shopper-X]

For example in calgary ab, they don't have a megatime text n surf plan($25), but regina, sk does..(prob due to network load)

I noticed that the deals listed on that page are significantly worse than the ones from regina.

Which brings up the point that better retention deals exist for people in certain cities vs some other cities.. do you think this is the case?

This may explain why i've been having such a hard time with retentions lately since my number is calgary based when i've moved to regina.(i know, changing it asap).

While the rest of Canada pays for early nights/weekend (6pm start) in Saskatchewan, Rogers gives you a $7.00 per month credit. :cool:

I posted a few pictures of regular advertised plans awhile back where you can get 250 anytime + MY5 + Early WN/WE @ 6pm for $20 per month.

Sasktel has the market share here and Rogers/Fido and Telus are fighting for customers and offer great plans. Also to keep in mind there is an extra $0.38 SK 911 fee on top of the $0.50 e911 fee.

[leafsrule99]

So at the end of the day after some more negotiations with a manager, this is what I got.

$20 plan (with 250 daytime minutes)
+ $5 early evenings/weekends - $5 credit
+ $6 CID - $6 CID credit
+ $10 unlimited incoming - $10 credit
+ $5 Rogers to Rogers - $5 credit
+ $8 Enhanced VM - $8 credit

So it comes out to $20 before SAF and taxes.

All of the credits expire in 2009 except for the enhanced VM credit which expires in 2008 but I am told that I will be able to extend them when the time comes.

http://img407.imageshack.us/img407/1429/postgx2.jpg



that is one sweeeeeet plan!

[taipan]

I've got 3 phones on the $20+SAF+911+Tax retention plan:

250 weekday minutes
unl. eve/wkds @8pm
100 LD minutes
CID, $6 VM - $5 credit

I've looked at the family plans before, but if I wanted to add individual features like VM to each phone it would be $6 x 3 = $18 on top of the regular plan, making it difficult to get credits.

Anyone know of any deals for 3 phones?

[bubble.tea]

So at the end of the day after some more negotiations with a manager, this is what I got.

$20 plan (with 250 daytime minutes)
+ $5 early evenings/weekends - $5 credit
+ $6 CID - $6 CID credit
+ $10 unlimited incoming - $10 credit
+ $5 Rogers to Rogers - $5 credit
+ $8 Enhanced VM - $8 credit

So it comes out to $20 before SAF and taxes...

I2icky, Nicely Scammed.

Just wondering were you actually pulling in any overages, or are you just too charming:cheesygri? I've rarely heard of getting the early evenings credited, so that's a nice one you got. It's ultimately a $5 so whether it's for this or that., it's still a nice one.

aside: If managers are throwin' out such insane credits what're reps supposed to do? Isn't it do as I do...or is it Do as I tell you, not as I do? (the motto's they train with??).

[rupture]

I2icky, Nicely Scammed.

Just wondering were you actually pulling in any overages, or are you just too charming:cheesygri? I've rarely heard of getting the early evenings credited, so that's a nice one you got. It's ultimately a $5 so whether it's for this or that., it's still a nice one.

aside: If managers are throwin' out such insane credits what're reps supposed to do? Isn't it do as I do...or is it Do as I tell you, not as I do? (the motto's they train with??).

+1

[magic8bob]

So at the end of the day after some more negotiations with a manager, this is what I got.

$20 plan (with 250 daytime minutes)
+ $5 early evenings/weekends - $5 credit
+ $6 CID - $6 CID credit
+ $10 unlimited incoming - $10 credit
+ $5 Rogers to Rogers - $5 credit
+ $8 Enhanced VM - $8 credit

So it comes out to $20 before SAF and taxes.

All of the credits expire in 2009 except for the enhanced VM credit which expires in 2008 but I am told that I will be able to extend them when the time comes.

http://img407.imageshack.us/img407/1429/postgx2.jpg

Wow! Is there any chance a new Rogers subscriber could get a similar deal, or is the only way to go through retention reps?

[LDN2012]

Wow! Is there any chance a new Rogers subscriber could get a similar deal, or is the only way to go through retention reps?

Your chances of getting a deal like this if you are a new subsciber are very very slim. Don't count on it.

[pham12h]

Just got off a 40minute call with a nice retentions rep. I was able to get a

W810i for $25 with no activation fee plus 4 gig memory promo

250 mins anytime
Unlimted evenings weekends at 6
My 5 + 5 canada wide talk and text
$10 valuepack VM, CID, 125 text
500 overtime minutes
3 months unlimited local calls and text
$35 plus SAF and taxes
3 year plan(which is good, i love it)

Since the plan was standard for my school, i only had to negotiate the phone. Oh, I tried duplicating the plan for my parents but it didnt work, they have to be students. :razz:

[I2icky]

I2icky, Nicely Scammed.

Just wondering were you actually pulling in any overages, or are you just too charming:cheesygri? I've rarely heard of getting the early evenings credited, so that's a nice one you got. It's ultimately a $5 so whether it's for this or that., it's still a nice one.

aside: If managers are throwin' out such insane credits what're reps supposed to do? Isn't it do as I do...or is it Do as I tell you, not as I do? (the motto's they train with??).

Well I had to talk to SO many ppl and keep on negotiating with them to see what's the best deal I could get. Every time I got an offer, I would tell them to put a note on my account and that I would "think about it". I would call back after a day or two and try to improve upon that plan. Eventually, the supervisor told me that some plan that they offered me was the best that they could do and that she had to "follow her company's policies like I do at my work." Anyways, I accepted it and found out that she didn't do exactly as she would (on top of that there was something wrong with my voicemail), so I called back AGAIN. After talking to a lot of reps across different departments to fix my voicemail and my credits that she promised me, I got it down to this offer. So at the end, what pretty much happened was that I was promised something by a retentions manager, and then she messed up, I had to fix it, and then through all the confusion of adding and subtracting features/credits, this is what I got.

So I suppose it was more luck and hitting and missing. I hope that they'd really honour their commitment to renew all these credits though. Also, the real key is to be polite, honestly. It'll pay off down the road even if you think that they're incompetent jackasses.


P.S. The plan that I was on before was the infamous 1175 plan that I am getting through my dad's workplace legitimately that had:

250 anytime minutes
Enhanced VM
Exact Pricing (billing by the second after the first minute)
Unlimited E/W at 6 pm
Corp Long D
CID

for $23.

[Pavel]

I talked to retentions the other day and the plans to be had back east are better then those in the west, specificially British Columbia. Typically, the offers made by retentions to customers back east like Ontario are not made to bC residents. She didn't have an explanation why, but that's what she said.

[ecgz88]

Rogers have different call centre for each province, they may have slightly policy control difference in each call centre. But the most important thing is
1) who you met 2) your negotiation skill 3) Your ARPU




I talked to retentions the other day and the plans to be had back east are better then those in the west, specificially British Columbia. Typically, the offers made by retentions to customers back east like Ontario are not made to bC residents. She didn't have an explanation why, but that's what she said.

[bestknightmare]

does rogers internet provide retention plans?

or anyone know any good 30-40$ internet plans by bell/rogers,etc?
thanks

[RaTeD]

does rogers internet provide retention plans?

or anyone know any good 30-40$ internet plans by bell/rogers,etc?
thanks

Do a search and im sure you will find quite a few threads about that.

[CS-Source-ChallengeME!]

Got off with Rogers, just 2 days of calling.

Wanted a cheap plan.

$17/month
$250 Anytime Min
CID
Unlimited Evenings&Weekends Starting at 6pm
Long Distance Calling @ 10cents/min

[rupture]

Got off with Rogers, just 2 days of calling.

Wanted a cheap plan.

$17/month
$250 Anytime Min
CID
Unlimited Evenings&Weekends Starting at 6pm
Long Distance Calling @ 10cents/min

Is that $17/month + fees and taxes?

[lioma]

Here is my plan after calling customer retentions

$20/month - 3 year contract
250 weekday minutes
evenings and weekends from 6pm
rogers to rogers
100 long distance
call display, voice mail, 125 text

[CS-Source-ChallengeME!]

Is that $17/month + fees and taxes?

yea

[TruE SkiLLS]

what should i do if i have pay as you go right now and i wanna switch to a plan (a good plan)

ive called rogers and all they did was keep swapping me to different numbers and keeping me on hold for 45 mins.
then they told me i need to do an account transfer with valid id thing... and i wasnt even offered a plan yet.
the woman was like, oh, if u activate it, then u need to pay 400$ for going back to pay as u go.

[HowEver]

what should i do if i have pay as you go right now and i wanna switch to a plan (a good plan)

ive called rogers and all they did was keep swapping me to different numbers and keeping me on hold for 45 mins.
then they told me i need to do an account transfer with valid id thing... and i wasnt even offered a plan yet.
the woman was like, oh, if u activate it, then u need to pay 400$ for going back to pay as u go.

Unless you really need to keep your phone number, just sign up as a new customer; they get the best deals, with the exception being this retentions thread. You can try the retention number but deals for switching from paygo are pretty rare. Just sign up new, get the hardware discount, and come back in a few months for a try at another plan.

[Katadare]

Has anyone tried going from retentions to a blackberry plan or anything similar?
I want to get on my exchange server at work...

Thanks!

[LDN2012]

Posted my plan here earlier, but I called in after and managed to get 6 months unltd local calling so now my plan is:

250+25 anytime minutes
Evenings/Weekends 6PM
100 Long Distance
VM
Caller ID
125 text messages ($10 communicate pack)
-$10 credit, -$5 credit, -$5 credit

so: $25 + $10 - $10 - $5 - $5 - 10% Bundles discount + SAF + tax = $23.88!!!

WITH 6 MONTHS UNLIMITED! :D

I know there are more features available but I want to keep my plan as cheap as possible so this works out.

[TheLowBaller]

Posted my plan here earlier, but I called in after and managed to get 6 months unltd local calling so now my plan is:

250+25 anytime minutes
Evenings/Weekends 6PM
100 Long Distance
VM
Caller ID
125 text messages ($10 communicate pack)
-$10 credit, -$5 credit, -$5 credit

so: $25 + $10 - $10 - $5 - $5 - 10% Bundles discount + SAF + tax = $23.88!!!

WITH 6 MONTHS UNLIMITED! :D

I know there are more features available but I want to keep my plan as cheap as possible so this works out.

Sumbitch. I just got that exact plan and it's way more than that. :evil:

[fliime]

Posted my plan here earlier, but I called in after and managed to get 6 months unltd local calling so now my plan is:

250+25 anytime minutes
Evenings/Weekends 6PM
100 Long Distance
VM
Caller ID
125 text messages ($10 communicate pack)
-$10 credit, -$5 credit, -$5 credit

so: $25 + $10 - $10 - $5 - $5 - 10% Bundles discount + SAF + tax = $23.88!!!

WITH 6 MONTHS UNLIMITED! :D

I know there are more features available but I want to keep my plan as cheap as possible so this works out.

post your number, rogers will match plans possibly??

[qwertypk]

Posted my plan here earlier, but I called in after and managed to get 6 months unltd local calling so now my plan is:

250+25 anytime minutes
Evenings/Weekends 6PM
100 Long Distance
VM
Caller ID
125 text messages ($10 communicate pack)
-$10 credit, -$5 credit, -$5 credit

so: $25 + $10 - $10 - $5 - $5 - 10% Bundles discount + SAF + tax = $23.88!!!

WITH 6 MONTHS UNLIMITED! :D

I know there are more features available but I want to keep my plan as cheap as possible so this works out.

damn lucky you are. i've got the same thing minus the bonus 25min.. but for 20$ + sAF +911 +tax...
like the previous post.. would rogers match if we had your number? i need to pay as lil as possible. lol

[watercresent]

Hi, I've recently signed up with rogers not so long ago approximately 1 month. Do you think it it possible to get those crazy plans mentioned above
eg:
200 mins
Evenings/Weekends 6PM
Caller ID
text messages all for $20? or do i need to wait a bit longer to get that plan. Cause my current plan isn't so good. its the

Megatime 20 Plan | Monthly Rate - $20
100 Weekday & 1,000 Evening / Weekend Local Minutes

[LDN2012]

post your number, rogers will match plans possibly??

damn lucky you are. i've got the same thing minus the bonus 25min.. but for 20$ + sAF +911 +tax...
like the previous post.. would rogers match if we had your number? i need to pay as lil as possible. lol

They wont match it just like that. My friend tried to do it and they said they don't match plans specifically. My advice for those of you trying to get a cheap plan:
1) Call later in the evening (around 9.30-10.00pm)
2) Make sure you get a woman (some rfd users have gotten good plans with men, but men are generally more reluctant to issue credits). Just hang up and call again until you get a woman.
3) Talk nicely to them, explain your situation and dont lie. I said I needed a cheaper plan because I need it for university.
4) Push politely and courteously for more credit - the woman I got at first was offering me the same plan that I got right now for $20+SAF+911. Mind you, $20 is very good for a plan like this, however I didnt want to take it because it would have ended up being more expensive than the corporate plan I had before. I had a plan similar to this one without text messages and 100LD for $26 including SAF. I told her that I didn't want to be paying more than I was right now so then she negotiated a bit more with me.

As for calling in, it really depends on the rep you get. Dont think that this will be a 15 minute call. I spent an hour with rententions as I negotiated the plans and got them changed up for two of my rogers wireless phones.

Good luck.

[LDN2012]

Hi, I've recently signed up with rogers not so long ago approximately 1 month. Do you think it it possible to get those crazy plans mentioned above
eg:
200 mins
Evenings/Weekends 6PM
Caller ID
text messages all for $20? or do i need to wait a bit longer to get that plan. Cause my current plan isn't so good. its the

Megatime 20 Plan | Monthly Rate - $20
100 Weekday & 1,000 Evening / Weekend Local Minutes

Call in and inquire about the promotion for 100LD minutes for free. When they say they don't have that, ask to be transferred to the customer relations department and then you will be able to build a plan from there.

[st7860]

Hi, I've recently signed up with rogers not so long ago approximately 1 month. Do you think it it possible to get those crazy plans mentioned above
eg:
200 mins
Evenings/Weekends 6PM
Caller ID
text messages all for $20? or do i need to wait a bit longer to get that plan. Cause my current plan isn't so good. its the

Megatime 20 Plan | Monthly Rate - $20
100 Weekday & 1,000 Evening / Weekend Local Minutes

this is the direct line to the retentions department: 1-888-936-7283

[Pavel]

Rogers have different call centre for each province, they may have slightly policy control difference in each call centre. But the most important thing is
1) who you met 2) your negotiation skill 3) Your ARPU

I know. I havent heard of anyone getting a stellar deal/plan in BC though unless they do a LOT of daytime calling.

[Pavel]

. Dont think that this will be a 15 minute call. I spent an hour with rententions as I negotiated the plans and got them changed up for two of my rogers wireless phones.
An hour? What were you saying for an hour? I am surprised they didn't say "take it or leave it"? I thought they had a maximum time they can spend on the phone talking to a customer unless he/she is genuinely considering terminating their plan.

[InternalStorm1]

Call in and inquire about the promotion for 100LD minutes for free. When they say they don't have that, ask to be transferred to the customer relations department and then you will be able to build a plan from there.

Can somebody go over the 100LD minutes for free deal? I just took over someone's contract a couple weeks ago and am not in a 3 year contract and if I can get something else in there for free that would be great...

[pardnme]

Okay, this is what i have currently:

200 mins
R2R
unlimited evenings/weekends after 6
CID

Plan is $25 + $6 (CID) -$5 credit for life of this plan - $5 (expires in oct) + 6.95 + 0.50 + tax

currently with both $5 credits monthly bill is $32.44 but when one of my $5 expires monthly bill will be $38.13

I just called in and was offered this:

250 mins
R2R
100 LD mins
unlimited evenings/weekends after 6
CID/VM

for $25 + 6.95 + 0.50 + tax = 36.99

I can get teh same plan above WITH CID/VM/TEXT for

$30 + 6.95 + 0.50 +tax = 42.69

However, I'm a fairly new customer, and my 1 year will be up in October...and with this change of plan, my contract will extend anohter 3 years....will i loose all my hardware upgrade eligibility?

[help_questions]

Okay, so I get what needs to be done with this plan to get a super price plan.
What happens after this new contract is up? Can it be renewed? Has anyone had to renew a retention before? How did that go?

And are we still eligible for hardware upgrades with the retention plan? Has anyone done this?

Thanks in advance

[HowEver]

Okay, so I get what needs to be done with this plan to get a super price plan.
What happens after this new contract is up? Can it be renewed? Has anyone had to renew a retention before? How did that go?

And are we still eligible for hardware upgrades with the retention plan? Has anyone done this?

Thanks in advance

After the duration of the contract, you just go "month to month," no change in your monthly fees or features, etc., 30 days notice to cancel.

Hardware upgrades require another contract. See first post, rinse and repeat.

[help_questions]

After the duration of the contract, you just go "month to month," no change in your monthly fees or features, etc., 30 days notice to cancel.

Hardware upgrades require another contract. See first post, rinse and repeat.

1) When in "month to month" should all my credits still be given to me?

2) 30 days notice to cancel...what does this mean...who can give notice? me? rogers? both?

3) The contract that is then required by hardware upgrade, it will be of the terms of the retention deal that I negotiate, with all given credits intact? or will i have to re-negotiate?

[I2icky]

If you go online to check your price plan, you'll see that the credits expire after a certain time, so you'll need to call in and renew your contract as well as your credits to keep them.

[CF777]

I know. I havent heard of anyone getting a stellar deal/plan in BC though unless they do a LOT of daytime calling.

I'm from Vancouver and called Rogers last week. Been a customer with them for 8 years approx. Got the following deal [for a 3-year commitment]... decent I think... but not stellar. What's your opinion?

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
125 Outgoing text msgs
Voicemail
CID
Call waiting/forwarding/3way calling
Rogers to Rogers
Free Motorola KRZR phone

$31.01 all fees/taxes included.

[help_questions]

If you go online to check your price plan, you'll see that the credits expire after a certain time, so you'll need to call in and renew your contract as well as your credits to keep them.

Does renewing my contract automatically renew my credits?
if not, how do i renew my credits?

[newbie_07]

Just tried calling, was told that since i have more than one service i need to be put through to consolidated billing and their # is: 18888991188. Also, they close at 6pm, so i can't try calling at night as many have recommended to get the so called student reps

[pmdoit]

I'm from Vancouver and called Rogers last week. Been a customer with them for 8 years approx. Got the following deal [for a 3-year commitment]... decent I think... but not stellar. What's your opinion?

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
125 Outgoing text msgs
Voicemail
CID
Call waiting/forwarding/3way calling
Rogers to Rogers
Free Motorola KRZR phone

$31.01 all fees/taxes included.

Got the same plan(same price) one year ago, except
100 outgoing text messages
100 LD min
Free RAZR phone
I was able to add now unlimited incoming calls for $10, so if someone with a "special plan" wants the unlimited incoming just call and ask for

[k__dam]

Just got off the phone to confirm. But basically i called for my gf and asked to get 1,000 LD for free. What they did instead was credit her for her 2500 sent text plan of $10 and added the $5 1,000 LD

So this is what she has;

$20 -250 DT @ 6pm
$6 - CID credit
$5 - R2R credit
$10 - 2500 text msg credit
$5 - 1,000 LD

$20 + $5 + $6.95 + $0.50 + tax
=$36.99

I dont know why she wouldn't just give me a $5 credit for the LD but gave me an additional $5 towards the text messaging for a total of $10.

We'll see what the phone bill says at the end of the month, but i recorded our convo :D to be safe

[man_Canada]

Just got this deal i hope this is a good deal

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
Rogers to Rogers
unltd Incoming
125 Outgoing text msgs
Voicemail
CID
Call waiting/forwarding/3way calling


25 +5 + 6.95+ .50 + tax = total comes to around 43
Got KRZR for $49.99

Manoj

[xRicEx]

im just wondering the people who are calling retentions and getting these deals. Are your contracts about to end or ended? or it goes eitgehr way if u been on the contract for a couple months... would u get a better deal if the contract is about to end? cause i only been on mine for 4 months and my contract is

23$ + taxes etc

200 daytime
billing by sec after first min
free after 6 evn/wknd
vm/cid

and i just lost my 100ld min because they said i dont have it even tho i did have it from the start but now they say i have no ld min and it is really 10cents per min and the other reps were wrong.
thanks.:)

[vsavka]

im just wondering the people who are calling retentions and getting these deals. Are your contracts about to end or ended? or it goes eitgehr way if u been on the contract for a couple months... would u get a better deal if the contract is about to end? cause i only been on mine for 4 months and my contract is

23$ + taxes etc

200 daytime
billing by sec after first min
free after 6 evn/wknd
vm/cid

and i just lost my 100ld min because they said i dont have it even tho i did have it from the start but now they say i have no ld min and it is really 10cents per min and the other reps were wrong.
thanks.:)

sounds like you have a corporate plan

[HowEver]

sounds like you have a corporate plan

You called it.

[tim13]

Hi guys,

I know this is a stupid question, but I've been looking for a new cell phone plan, and I've been reading all of the different plans regarding Rogers, Telus, Fido, Bell and I've become confused about what is possible and what isn't.

I would like to know if it is possible to get a deal like some are getting by being a first time subscriber?

And just to be sure I understand how this works (on a very basic level).

1. I buy a phone and plan at a Rogers store
2. I start using it
3. I call customer service or retentions and play the game
4. Hope for the best

Any help would be greatly appreciated.
Thanks

[kcorscadden]

im just wondering the people who are calling retentions and getting these deals. Are your contracts about to end or ended? or it goes eitgehr way if u been on the contract for a couple months... would u get a better deal if the contract is about to end? cause i only been on mine for 4 months and my contract is

23$ + taxes etc

200 daytime
billing by sec after first min
free after 6 evn/wknd
vm/cid

and i just lost my 100ld min because they said i dont have it even tho i did have it from the start but now they say i have no ld min and it is really 10cents per min and the other reps were wrong.
thanks.:)

You will have the best leverage at the end of a contract term as they will want you to stay for obvious reasons. If they lock you into a 3 yr contract, that is a guarantee of 3 yrs of $$$ coming to them regardless of the plan you have. Even if you cancel, they still get $400 due to the ETF.

Now that isn't saying that you have to accept the plan that you have right now, but the incentive for them to give you something good is less as you are already locked in for 3 yrs. Only thing to do is call them and see what happens. It really does depend of the rep you get and how much money you spend.

[newbie_07]

either i can't negotiate, or i have bad luck.

Just called.

Told them about the telus offer and the lady offered even worse than what i could get with telus if i switched.

I asked if they could price match telus.
She said wait a moment, came back and send i can offer you.... which was garbage and wouldn't budge. To bad no one has posted a recording of the entire thing

[CF777]

either i can't negotiate, or i have bad luck.

Just called.

Told them about the telus offer and the lady offered even worse than what i could get with telus if i switched.

I asked if they could price match telus.
She said wait a moment, came back and send i can offer you.... which was garbage and wouldn't budge. To bad no one has posted a recording of the entire thing

Sorry to hear that. But just to confirm are you calling the correct department? I dialed *611 and made sure that I said "Cancel Phone" a few times until I got directed to "the" department that is authorized to make financial decisions.

Based on my experience, I know that if I didn't say I want to "cancel" everytime the automated system asks, then I'll get transferred to another department with limited authority to do anything [more like general customer service].

Hope this helps.

[man_Canada]

this is the direct line to the retentions department: 1-888-936-7283

I called this number around 11PM and the lady helped me with the plan and phone. Also my term was over so i was month to month

[killertiger]

Called retentions today as i had 3 months left on my contract and got a deal, so i activated an extra line. Note : HAD TO AGREE to 3 YEAR TERMS for each line to get the deals + free phones.

phone 1 - Free K790

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
Rogers to Rogers
unltd Incoming
125 Outgoing text msgs
Voicemail
CID

phone 2 - Free HTC s621

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
Rogers to Rogers
unltd Incoming
125 Outgoing text msgs
Voicemail
CID


After total credits , etc it comes to

$25 + 25 + both system access fees , etc

but overall $25 before taxes and sys fee for each line.. and i've been with rogers for more then 10 years through cable tv , internet , etc..

so is this a fair deal or could i do better? is it too late to change anything?

Thanks!

[help_questions]

Just checking my bill online (just signed up for online billing)....
My credits are shown as:
Monthly Plan Credit
Monthly Plan Credit

but does not state the reason or amount of each credit. Should it be like this?

[xRicEx]

sounds like you have a corporate plan

yeah lol i have a corp plan.. and i signed for 3 years.. lol and im only 4 months into it so im not sure if ill be able to get a better plan or not.

[rupture]

Just checking my bill online (just signed up for online billing)....
My credits are shown as:
Monthly Plan Credit
Monthly Plan Credit

but does not state the reason or amount of each credit. Should it be like this?

That's normal. It will show how much you save when you get your bill.

[bubble.tea]

....HTC s621.......

Congrats on the free offers.

When you get it., lemme know if you find it heavy enough to use as a dumbell.

My buddy just got it..and the SECOND I picked it up, I was stunned just how HEAVY this thing is. Very sexy device, very nice screen...but GAWD..so heavy :(.

Too bad really. WIFI is awesome!! :)

[LDN2012]

Called retentions today as i had 3 months left on my contract and got a deal, so i activated an extra line. Note : HAD TO AGREE to 3 YEAR TERMS for each line to get the deals + free phones.

phone 1 - Free K790

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
Rogers to Rogers
unltd Incoming
125 Outgoing text msgs
Voicemail
CID

phone 2 - Free HTC s621

250 daytime minutes
Unlimited wknights/wkends from 6pm-8am
Rogers to Rogers
unltd Incoming
125 Outgoing text msgs
Voicemail
CID


After total credits , etc it comes to

$25 + 25 + both system access fees , etc

but overall $25 before taxes and sys fee for each line.. and i've been with rogers for more then 10 years through cable tv , internet , etc..

so is this a fair deal or could i do better? is it too late to change anything?

Thanks!

your deal for two free phones is very good. Unltd incoming is also a ncie feature.

[pardnme]

Called in and confirmed my contract....

250 mins
100 LD mins
unlimited evenigns/weekends after 6pm
R2R
CID/VM/Text

after taxes, comes to $37


I asked for unlimited incoming...the lady said they do not have it on their computer to offer it to me!

[Vickel]

hey got a question for you guys
my current plan is

$25
250 minutes
25 anytime
unlimited evenings and weekends @6
100 LD
Rogers to Rogers

$10 communication Package

so it comes to $35
then i have a credit for $5 for the early evenings
and a $10 credit for the communication package
they both just show up as a monthly credit
to bring the total back to $20

what i want to know is if i remove the $10 communication package will i still get the $10 credit to bring my plan down to $10?

[InternalStorm1]

what i want to know is if i remove the $10 communication package will i still get the $10 credit to bring my plan down to $10?

Nope :P Just asked a similar question about my Caller ID credit. The credits are specific for the option, so if you take away the option the credit disappears as well. You CAN however switch from one option to another, so apply the $10 for something else... depending on what it is it will have to be negotiated as to what kind of credit you'll be getting.

And... I was wondering guys, I asked a while back about the 100 LD minutes for free because someone mentioned it was available if you mention it to retentions... can someone go over this so I am sure as to what to ask to get it added to my account? Thanks!

[nidserz]

alright so first i was offered
$25
250 anytime min
unlimited evenings & weekends 6pm
1000ld cdn minutes
r2r
vm, cd

i told the rep i wanted text msg and turned the vm,cd into the $10 comm pack with 125 texts and got a $10 credit to my bill.

i have realized 125 text isnt enough and i have the $5 mobile navigate plan.

do you think its possible to call them up and tell them i want to remove the $10 comm pack and add the $20 comm pack they would still give me some sort of credit? ($10 or even maybe more??)

if anybody got the $20 comm pack added let me know if you got some sort of credit.

thanks a lot guys. great help!

[wackojacko]

I signed up to a retention back in July, and it seems that my bills have really been delayed. I've always had online billing and last month subscribed to epost.

My billing is the 1st, and it always was a little delayed, available on the 8-10th, but now it is crazy late, just got it today and last month was the 15th.

Just wondering if anyone else is expereicing late bills after getting a retention plan or is it just Roger's famous billing issues.

[tim13]

Hi guys,

I know this is a stupid question, but I've been looking for a new cell phone plan, and I've been reading all of the different plans regarding Rogers, Telus, Fido, Bell and I've become confused about what is possible and what isn't.

I would like to know if it is possible to get a deal like some are getting by being a first time subscriber?

And just to be sure I understand how this works (on a very basic level).

1. I buy a phone and plan at a Rogers store
2. I start using it
3. I call customer service or retentions and play the game
4. Hope for the best

Any help would be greatly appreciated.
Thanks
:arrowu:

[findme]

Renegotiated 4 lines, all on separate bills, and all under different names, but all billed to the same home address (Mom & 3 kids). For your reference, they were all only a few months into 3 year contracts!! (3 months in, 5 months in, 5 months in, 6 months in).

Line 1: My Mom
(billed on a consolidated bill with cable, internet, home phone)
$20 - 250 mins daytime, Free after 9pm, detailed billing
$ 5 - 6PM Early Eve. Calling Option
$ 5 - Rogers to Rogers calling option
$ 6 - Caller ID
$ 6 - Voicemail
- 5 - Monthly Plan Credit
- 5 - Rogers to Rogers 3YR Bonus Credit
- 6 - Digital Call Display Credit
- 3 - Better Choice Bundles 15% Discount
------
$23
6.95 - System Access Fee
0.50 - 911 Fee
------
30.45 +tax = 34.71

Lines 2, 3, and 4: My Sister, Brother, and Myself
(all billed on separate bills)
$20 - 250 mins daytime, Free after 9pm, detailed billing
$ 5 - 6PM Early Eve. Calling Option
$ 5 - Rogers to Rogers calling option
$10 - Caller ID, Voicemail, 125 Text
-10 - Monthly Plan Credit
- 5 - Rogers to Rogers 3YR Bonus Credit
------
$25
6.95 - System Access Fee
0.50 - 911 Fee
------
32.45 +tax = 36.99


The only thing I really wanted was 100LD but the guy wouldn't budge. I only needed it on one line, but nothing I said would work. He claimed the system wouldn't allow it to be added to this plan, even though I know that's bull.

[nidserz]

I signed up to a retention back in July, and it seems that my bills have really been delayed. I've always had online billing and last month subscribed to epost.

My billing is the 1st, and it always was a little delayed, available on the 8-10th, but now it is crazy late, just got it today and last month was the 15th.

Just wondering if anyone else is expereicing late bills after getting a retention plan or is it just Roger's famous billing issues.

hey
ive had the same issues. im on online billing and i called them up yesterday to ask why i cant see my bill yet. they said that my bill was formed late (6th instead of 1st) and it takes 5-6 business days to be uploaded.
i got it today
i guess u can say Rogers is famous for billing issues lol!

[nidserz]

i also have a couple questions:
since i have rogers to rogers free

1) if i receive a call from a rogers customer before 6pm is it free?

2) if i use my 1000LD before 6pm but call another rogers customer does it take away from my daytime minutes or only from my LD cuz i have rogers to rogers free?

thanks

[findme]

i also have a couple questions:
since i have rogers to rogers free
1) if i receive a call from a rogers customer before 6pm is it free?


Yes, all calls to OR from Rogers cellphones are free when you have Rogers to Rogers.


2) if i use my 1000LD before 6pm but call another rogers customer does it take away from my daytime minutes or only from my LD cuz i have rogers to rogers free? thanks


Long Distance calls to Rogers cellphones before 6 pm will cause you to use up a portion of your 1000LD minutes, but will not use up any of your daytime minutes as this portion is attributed to your unlimited Rogers to Rogers.

[nidserz]

Yes, all calls to OR from Rogers cellphones are free when you have Rogers to Rogers.



Long Distance calls to Rogers cellphones before 6 pm will cause you to use up a portion of your 1000LD minutes, but will not use up any of your daytime minutes as this portion is attributed to your unlimited Rogers to Rogers.

thanks a lot! im really loving this retentions deal.
i changed my $10 value pack and got a $10 credit off the $20 comm value pack so here it is:

$25 250 weekday minutes/unlimited evenings & weekends 6pm
$5 1000 Cdn LD min
$5 Rogers 2 Rogers calling
$20 Value Communication pack: 2500 text/cd/vm/whocalled/namedispay/1000picture msgs/5MB mobile internet
-$5 LD min credit
-$5 R2R credit
-$10 monthly plan credit
-------------
$35+fees+tax

i think its pretty good because its been 5 days in and im already at my 125 text msgs sent and i was already paying $5 for 5MB mobile internet making my total 30$ + fees + tax so now for an extra 5$ i get 2500 texts, whocalled, etc.
i guess its ok for under $50. im getting a lot more for what i used to pay approx $80-$90.

maybe in a month or so if im not texting as much i might drop down or ask for another $5 credit.

thanks to this forum again!