[Merged] Hot deal for Rogers Wireless Customers

[Devatox]

What do you say when you call in, and first speak to a CSR?

"I want to cancel" ?
...
"What can you offer me" ?
...or...
"Bell/Telus..offered me blah blah" ?


What's the ice-breaker here? I'd like to get my $60/m bill down lower if I could, but don't know too much about how to sell myself on the phone :lol:

[rupture]

What do you say when you call in, and first speak to a CSR?

"I want to cancel" ?
...
"What can you offer me" ?
...or...
"Bell/Telus..offered me blah blah" ?


What's the ice-breaker here? I'd like to get my $60/m bill down lower if I could, but don't know too much about how to sell myself on the phone :lol:

When you're prompted by that automated system, be sure to say you want to cancel or change features to your wireless account. This will bypass the low level CSR and bring you straight to the retentions department.

From there, just be polite and state your case. It also helps if you have some proof (e.g. tell them your friend received such and such a plan and if Rogers could do anything for you since you're a loyal customer blah blah blah)

[freakonaleash]

OK thats really good but becareful,

I was offered the same thing but then they told me later on that Unlimited Incoming calls cannot be added to this retention plan that you have. I suggest you call into Rogers again and double check your plan.

Make sure to double check everything as the customer relations don't have any extension number and you can speak to anyone all over Canada so its hard to track down unless that person actually wrote down everything that was offered to you word for word. I had to call them 10 times in the last 3 days to double check and each time I call in, I get a different story

Alright I just got off the phone with a regular Rogers rep who indicated that I have on my account what I was promised. Hopefully this sticks when the bill comes in the mail.

[st7860]

What do you say when you call in, and first speak to a CSR?

"I want to cancel" ?
...
"What can you offer me" ?
...or...
"Bell/Telus..offered me blah blah" ?


What's the ice-breaker here? I'd like to get my $60/m bill down lower if I could, but don't know too much about how to sell myself on the phone :lol:


You're supposed to call this direct line: Rogers Retentions: 1-888-936-7283

[Devatox]

When you're prompted by that automated system, be sure to say you want to cancel or change features to your wireless account. This will bypass the low level CSR and bring you straight to the retentions department.

From there, just be polite and state your case. It also helps if you have some proof (e.g. tell them your friend received such and such a plan and if Rogers could do anything for you since you're a loyal customer blah blah blah)

Thanks :D Just wasn't sure how to "break the ice" with the CSR in retentions. Heh.

Thanks also, st7860, I was aware of calling Retentions. Just wasn't sure how to work myself into getting a better deal on the phone, heh.

[jupitermoon]

Were you in a middle of a contract or not in a contract?

My contract expired sometimes last year and I didn't really paid attention, so I was on month to month, and I was ready to move to Telus with their $17 plan.

[migo]

does Rogers offer anything similar to Telus' $10/month unlimited SMS and 5c/message international SMS via retentions?

Incidentally, I have the following plan: It's not special but I saved my brother from having to pay $400 ECF by taking the contract over from him.

$30
Mega Incoming: 150 weekday minutes, 1000 evenings & weekends @ 9PM, unlimited incoming, unlimited network calling
$10
My5
$5
1000 Canadian Long Distance
$7.45
SAF/911
$10
VM/CID package, right now I'm on the Every Call, but I might try switching between the EC and CV packs to keep getting 1 month free.

Total: $62.45+tax, then I pay for unlimited Canadian long distance through Worldline for $3.95+tax (using My5). I have the 1000LD for times when I leave Vancouver for a short while so I don't end up paying LD for leaving my local calling area.

No credits, only retention deal I got was the 1000LD, but for my usage it's better than the 500 inclusive plan which would be more expensive.

[HowEver]

Rogers doesn't have that SMS plan, but you never know, doesn't hurt to ask.

[Mad.Whack]

Rogers doesn't have that SMS plan, but you never know, doesn't hurt to ask.

In the past people have gotten 10$ unlimited txt messages through retention.
http://www.howardforums.com/showpost.php?p=9191843&postcount=36

BTW there is a 10$ 2500 txt plan. That should be enough for any SANE human!
/http://www.shoprogers.com/store/wireless/services/voice/text-messaging.asp?shopperID=8JBG3RKRGFNJ9K0UCHBFUKQE6J SC5MNE

[migo]

Yeah, the 2500 is definitely fine for me, I actually just want the 5c extra for international messages instead of 20c flat.

I could actually do ok on the 125 one, if it's 5c extra.

[djarum]

When they offered me my retention plan, they gave me this and I even had them confirm it twice:

$25
250 min/weekday
weekend/evening 6pm
free CID
free VM
free R2R

I get my bill and they charged me $5/a month for R2R, so I call in and then they said it's suppose to cost 10 bucks and they are giving me a 5 dollar discount. BS. They said if the agent didn't note the account properly, they can't add it afterwards and now I have no R2R... and my new 3 year contract is not much different from what I had before. Those bastards always go back on their word, it happened to 2 other people I know and also 3 years ago when I signed my first retention plan :evil:

[kiasu]

All right...I finally receive what I have been looking for...
Was $20:
- Unlimited evening and weekend start at 8pm
- Caller ID
- 25 minutes free

New plan..for the same price $20...they give me unlimited evening and weekend start from 6pm and R2R free.

She wouldnt give me voicemail for free..extra $6...well..I can live without vm

They would waive the admin fee $35 if I order a phone..

[hoto]

Transferred two lines from telus and fido.

$20+SAF+911
250 min
evenings and weekends starting at 8
rogers to rogers
CID/VM/125 text

w810i on each account for 99
HUP fee waived
4 gig memory pro duo on the way (memory promo)


they were alot more willing to bargain because i transferred two lines and i already hold a rogers account

[rupture]

When they offered me my retention plan, they gave me this and I even had them confirm it twice:

$25
250 min/weekday
weekend/evening 6pm
free CID
free VM
free R2R

I get my bill and they charged me $5/a month for R2R, so I call in and then they said it's suppose to cost 10 bucks and they are giving me a 5 dollar discount. BS. They said if the agent didn't note the account properly, they can't add it afterwards and now I have no R2R... and my new 3 year contract is not much different from what I had before. Those bastards always go back on their word, it happened to 2 other people I know and also 3 years ago when I signed my first retention plan :evil:

That sucks man, I feel for you. Should always try to document calls somehow, get a name and number perhaps? Maybe even recording the entire conversation would have been an option.

[Vickel]

When they offered me my retention plan, they gave me this and I even had them confirm it twice:

$25
250 min/weekday
weekend/evening 6pm
free CID
free VM
free R2R

I get my bill and they charged me $5/a month for R2R, so I call in and then they said it's suppose to cost 10 bucks and they are giving me a 5 dollar discount. BS. They said if the agent didn't note the account properly, they can't add it afterwards and now I have no R2R... and my new 3 year contract is not much different from what I had before. Those bastards always go back on their word, it happened to 2 other people I know and also 3 years ago when I signed my first retention plan :evil:


if it the same as before, call in and tell them to return your plan to the way it was before your new contract.

[40Niner]

I hate it when you're forced to call Rogers to fix the billing, especially having to re-explain the history each time! I called them 3 times and finally got it fixed up on the 3rd call. Each call was a good half hour! Good thing the 3rd agent found notes from the 1st agent I had initially dealt with on the new billing I agreed on.

[yahoobye]

Here's my story:

I called earlier this week on Monday to negotiate for my friend's account. THey offered me 250 daytime, unlimited after 6pm, network calling, unlimited incoming, $10 value pack with $5 credit for $30/month+tax +SAF +911= $44

Then I call back again today and found out that unlimited incoming calls can not be added on as an option and so I am left with net working calling only for $30/month

Then I call back again today again to ask them if I were to remove V/M & 125 text messages, how much would it cost? THey told me that I would save $10 so that is equal to $20+tax+SAF

Now I call them again and they told me that I have to pay $25 + SAF+911+tax= $36 for the same ****

THE REP THAT I SPOKE WITH LAST DOES NOT WANT TO NEGOTIATE OR ANYTHING,SHE SUCH A *****....

WHAT DO YOU GUYS SUGGEST ME DO?

IVE CALLED THEM SO MANY TIMES TODAY, EACH TIME A DIFFERENT REP TELL ME A DIFFERENT STORY

That's how Rogers handle the loyality customers, no consistent within the representives.

[shahn2]

I think today is not a good day to call CxR @ Rogers.
One of their call centre's has "crashed" due to weather conditions and all the calls are being diverted to only one call centre..
I was put thru to Retentions.. dude took one look at my bill and said i am already at the best price point and he was putting me back to customer service to process my cancellation.. and when i got to customer service, they say their system is down and they cant process my request! lol

I am currently on a corporate plan.. 25 bucks - 200 mins / unltd weekends/weeknights starting at 6... i wanted the 20 bucks, 275 mins, 100 ld, vm, cid, 125 text + unltd stuff.. a hup wd be nice too.. no problems signign a contract

think i will try this again tomorrow or i am seriously thinking of switching to Telus.. for the past 4 years, with the above plan, i have been consistently billing an average of 100 bucks a month... pissed that they wdnt even talk with me about it... not to mention, i have my rest of the service with them too! Cable/Internet etc...

Any suggestions?

[st7860]

I think today is not a good day to call CxR @ Rogers.
One of their call centre's has "crashed" due to weather conditions and all the calls are being diverted to only one call centre..
I was put thru to Retentions.. dude took one look at my bill and said i am already at the best price point and he was putting me back to customer service to process my cancellation.. and when i got to customer service, they say their system is down and they cant process my request! lol

I am currently on a corporate plan.. 25 bucks - 200 mins / unltd weekends/weeknights starting at 6... i wanted the 20 bucks, 275 mins, 100 ld, vm, cid, 125 text + unltd stuff.. a hup wd be nice too.. no problems signign a contract

think i will try this again tomorrow or i am seriously thinking of switching to Telus.. for the past 4 years, with the above plan, i have been consistently billing an average of 100 bucks a month... pissed that they wdnt even talk with me about it... not to mention, i have my rest of the service with them too! Cable/Internet etc...

Any suggestions?

next time dont' give them any leeway. first, read up HERE on this board as to what most people in your situation get, then calmly call in and ask for it. don't say if or 'ah'.

[shahn2]

next time dont' give them any leeway. first, read up HERE on this board as to what most people in your situation get, then calmly call in and ask for it. don't say if or 'ah'.

trust me.. i spent an hour reading up this thread.. and completely as calm as can be, called and said.. i m calling to cancel my service or see if you guys can give me something better...

what do u suggest the approach should be?

thanks for any help folks

[st7860]

trust me.. i spent an hour reading up this thread.. and completely as calm as can be, called and said.. i m calling to cancel my service or see if you guys can give me something better...

what do u suggest the approach should be?

thanks for any help folks

but you said that you told the agent you were calling to cancel or to see if they could give you something better. DO NOT DO THAT.

next time, call in , give your name, number, etc, then when they ask how may i help you, ask for what you want(whatever you determined you will get by reading this board). DO NOT ask if or say you are thinking of cancelling yet. just slowly read off what you want ie: "I want to switch my plan to the $30/mo with 250 daytime, unlimited evenings at 6pm, unlimited incoming, etc".

There is still a chance they will say no. but it is Rogers policy to allow cancellations only after 30 days notice, so worst case, to get the best deal, you can tell them okay, cancel, then call back and say you changed your mind)

[cruisn76]

Transferred two lines from telus and fido.

$20+SAF+911
250 min
evenings and weekends starting at 8
rogers to rogers
CID/VM/125 text

w810i on each account for 99
HUP fee waived
4 gig memory pro duo on the way (memory promo)


they were alot more willing to bargain because i transferred two lines and i already hold a rogers account

Try getting the W810i for $50. I did ask and they offered the phone for $49.99 (have to sign 3 yrs) So it is possible!!!!!

[Genia11]

For $18.00 I get:

200 Any Time Minutes
Call Display
Company Calling Option
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
System Access Fee
911 Emergency Svc Access Fee
Network Features
Corporate Enhanced Voicemail
System Access Fee
Yearly HUP

Additional $10 for unlimited evening and weekends starting at 6PM.

[djgee]

For $18.00 I get:

200 Any Time Minutes
Call Display
Company Calling Option
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
System Access Fee
911 Emergency Svc Access Fee
Network Features
Corporate Enhanced Voicemail
System Access Fee
Yearly HUP

Additional $10 for unlimited evening and weekends starting at 6PM.

Wow! Let me get this straight. You get the above for $18 plus you pay another $10 for unlimited evening and weekends? So your total is $28 before taxes and fees? That seems like a lot for a bank corporate plan. I also have a bank corporate plan (but with Bell) and they seem to be giving quite a bit more. I'm not posting to brag about my plan (that's why I'm not listing details...plus I'm not sure if I'm allowed to post a corporate plan), just wanted to know if what you're stating is what you're paying. You should be getting a bit more.

EDIT: Is your SAF and 911 fee included in the $18? If so, that's not a bad plan at all.

[Genia11]

Fees are included... therefore, it would be $28 + taxes

Wow! Let me get this straight. You get the above for $18 plus you pay another $10 for unlimited evening and weekends? So your total is $28 before taxes and fees? That seems like a lot for a bank corporate plan. I also have a bank corporate plan (but with Bell) and they seem to be giving quite a bit more. I'm not posting to brag about my plan (that's why I'm not listing details...plus I'm not sure if I'm allowed to post a corporate plan), just wanted to know if what you're stating is what you're paying. You should be getting a bit more.

EDIT: Is your SAF and 911 fee included in the $18? If so, that's not a bad plan at all.

[freebie]

For $18.00 I get:

200 Any Time Minutes
Call Display
Company Calling Option
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
System Access Fee
911 Emergency Svc Access Fee
Network Features
Corporate Enhanced Voicemail
System Access Fee
Yearly HUP

Additional $10 for unlimited evening and weekends starting at 6PM.
As far as I know, that plan includes unlimited E/W at 8pm. It's an extra $5 to bump it up to 6pm E/W. Your plan should be $23 + fees + taxes.

[Genia11]

Unlimited E/W is optional for $10 and the SAF is included in the price (shows up as $0 on the bill).

I know some bank employees can get the same plan plus unlimited e/w starting at 9PM for $18.... unfortunately, that was not offered to me.

As far as I know, that plan includes unlimited E/W at 8pm. It's an extra $5 to bump it up to 6pm E/W. Your plan should be $23 + fees + taxes.

[Hybrid-JD]

just to update everyone with my upgrade situation:

this is what i settled for

$15 dollars:

250 mins daytime
Unlimited Evenings starting at 6pm
Unlimited Weekends
Rogers to Rogers
100 Cdn Long Distance minutes
VoiceMail
Caller ID / Confernce call / Call Waiting

$10 Dollars:

2500 Outgoing Text Messages

$40 Dollars:
4 mb BLACKBERRY DATA PLAN for the entire 3 year duration w/ 3 months of unlimited data.

Also got a $150 credit towards a hardware upgrade.

So my entire plan would be 15 + 10 + 40 = $65 plus taxes and sytem access fee.

what do you guys think??

[InvisibleSoul]

Transferred two lines from telus and fido.

$20+SAF+911
250 min
evenings and weekends starting at 8
rogers to rogers
CID/VM/125 text

w810i on each account for 99
HUP fee waived
4 gig memory pro duo on the way (memory promo)


they were alot more willing to bargain because i transferred two lines and i already hold a rogers account
How did you even go about this?

I need to switch my Bell number to Roger's, and of course I want to get the best possible plan. But from what I see here, the CSR's in the stores have limited ability to offer anything good. So what should I do?

[tjuzer]

How did you even go about this?

I need to switch my Bell number to Roger's, and of course I want to get the best possible plan. But from what I see here, the CSR's in the stores have limited ability to offer anything good. So what should I do?

Start by read thread.

[nic0921]

has anyone been able to add My5 to their "standard" retention plan (i.e. 275 minutes, UL nights and weekends & CID for $20)? when i try to add it under "update my wireless eseentials" it's not an option availalbe to me, but can a CSR add it?

[shahn2]

So I finally got the standard retention plan..
20 bucks for:
275 weekday + eve/weekends starting @ 6pm
CID + 100 LD
HUP for SEW810i .. with the memory promo, i am set to 5 Gigs of space

[bubs]

Are the bank corporate plans for all banks or only certain ones? Does TD Bank qualify?

[red_red]

So I finally got the standard retention plan..
20 bucks for:
275 weekday + eve/weekends starting @ 6pm
CID + 100 LD
HUP for SEW810i .. with the memory promo, i am set to 5 Gigs of space


people getting these great deals....
were you still on contract for many months left or just a few more
months to go??

[Vickel]

people getting these great deals....
were you still on contract for many months left or just a few more
months to go??

standard rentention is easy to get just call in and ask for it,

[Genia11]

I have a friend who is an employee at TD and she gets 50 minutes, Call Display, Voice Mail, SAF, and 911 included for $15+tx...

Are the bank corporate plans for all banks or only certain ones? Does TD Bank qualify?

[IceQue]

Called in today and I asked for a data plan, they gave me 5mb data for $5 and a $5 extra credit to offset it!

Students Stay Connected Plan - $47.00
250 Wkday / Unltd. Eve/Wkends
Unlimited Incoming Calls
Local Airtime Bonus


Additional Services
Network Features *
Canadian Long Distance

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
Rogers to Rogers Calling - $5.00 - Monthly
System Access Fee - $6.95 - Monthly - What is this?
1000 Rogers to Rogers Text - $5.00 - Monthly


Discount(s)
Rogers to Rogers Text Cr - To be removed on 08/10/2009
Early Evening/Wkends Plan Cr - To be removed on 08/10/2009
Campus Calling Option Credit - To be removed on 08/10/2009
30% Discount - Enh. Services - To be removed on 16/05/2009
Monthly Plan Credit - To be removed on 07/03/2010
Monthly Plan Credit - To be removed on 07/03/2010
Better Choice Bundles 15% Disc
Rogers to Rogers Calling Cr - To be removed on 08/10/2009
Loyalty Voicemail Discount - To be removed on 16/11/2007


My Current Wireless Essentials


Call Display
Voicemail
navigate Mobile Internet Plan

Woo Hooo!

[IceQue]

I also find, in terms of asking for things and getting them I've had alot more success with talking to men as compared to women, anybody else find that?

[preshans]

I also find, in terms of asking for things and getting them I've had alot more success with talking to men as compared to women, anybody else find that?

THATS SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOO TRUE....NOT TO SEXIST OR ANYTHING....BUH IT'S TRUE

[Beradon]

THATS SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOO TRUE....NOT TO SEXIST OR ANYTHING....BUH IT'S TRUEWomen are less flexible when it comes to giving out deals thru retentions. I guess they're afraid that it reflects poorly on them when dealing with their managers. It's either that are they just don't want to spend that time on the phone haggling with clients.

[Vickel]

I also find, in terms of asking for things and getting them I've had alot more success with talking to men as compared to women, anybody else find that?

that is so true

[InvisibleSoul]

Yes read thread. All question is answer. Can't read what you quote yourself? Someone got anger issue.
Your time might be worthless, but I've got better things to do than read through 9000+ posts when I don't see any reason why I can't ask a specific person regarding a question I have about something he/she mentioned specifically.

No, I don't have anger issues. I purposely worded my response to you very strongly. Your response has absolutely ZERO value, and as such, you should just keep it to yourself.

Yes, I can read what I quoted, and from the looks of it, my English is far superior than your's, so if I were you, I would keep questions about reading comprehension to myself.

they were alot more willing to bargain because i transferred two lines and i already hold a rogers account
This does not fully provide the information I'm looking for. For instance, is hoto saying you have to already be an existing Rogers customer before you can get a bargain while switching over another account? Even if so, by the wording "a lot more willing", that implies even if one didn't already hold a Rogers account, they can still get a bargain, but it would be much more difficult. If one already holds a Rogers account, but would like to switch another line over, do you call in to the retention team and THEY will do the line switch? The answer to this question is NOT obvious. They are a retention team, but switching a line is a customer service function.

So, tjuzer, if you have nothing to contribute, just STFU.

Thanks.

[Soparik2]

Your time might be worthless, but I've got better things to do than read through 9000+ posts when I don't see any reason why I can't ask a specific person regarding a question I have about something he/she mentioned specifically.

No, I don't have anger issues. I purposely worded my response to you very strongly. Your response has absolutely ZERO value, and as such, you should just keep it to yourself.

Yes, I can read what I quoted, and from the looks of it, my English is far superior than your's, so if I were you, I would keep questions about reading comprehension to myself.


This does not fully provide the information I'm looking for. For instance, is hoto saying you have to already be an existing Rogers customer before you can get a bargain while switching over another account? Even if so, by the wording "a lot more willing", that implies even if one didn't already hold a Rogers account, they can still get a bargain, but it would be much more difficult. If one already holds a Rogers account, but would like to switch another line over, do you call in to the retention team and THEY will do the line switch? The answer to this question is NOT obvious. They are a retention team, but switching a line is a customer service function.

So, tjuzer, if you have nothing to contribute, just STFU.

Thanks.


InvisibleSoul plz calm down

Hoto knock it off

Guys this is the greatest thread ever, dont ruin it by having a cyber fight

[rampageido]

Women are less flexible when it comes to giving out deals thru retentions. I guess they're afraid that it reflects poorly on them when dealing with their managers. It's either that are they just don't want to spend that time on the phone haggling with clients.

quite true...... thats what my experience has been as well

[tjuzer]

Your time might be worthless, but I've got better things to do than read through 9000+ posts when I don't see any reason why I can't ask a specific person regarding a question I have about something he/she mentioned specifically.

No, I don't have anger issues. I purposely worded my response to you very strongly. Your response has absolutely ZERO value, and as such, you should just keep it to yourself.

Yes, I can read what I quoted, and from the looks of it, my English is far superior than your's, so if I were you, I would keep questions about reading comprehension to myself.


This does not fully provide the information I'm looking for. For instance, is hoto saying you have to already be an existing Rogers customer before you can get a bargain while switching over another account? Even if so, by the wording "a lot more willing", that implies even if one didn't already hold a Rogers account, they can still get a bargain, but it would be much more difficult. If one already holds a Rogers account, but would like to switch another line over, do you call in to the retention team and THEY will do the line switch? The answer to this question is NOT obvious. They are a retention team, but switching a line is a customer service function.

So, tjuzer, if you have nothing to contribute, just STFU.

Thanks.

1: Your existence in this universe is no value. Answer is in what you quote yourself so you quote stuff he write but no read yourself? :?:
2: No one going help you since you are imature jackass who deserve STFU yourself. You not contribute this thread only want question answer and when someone try help you b i t c h like wife.
3: My english no good but I know more language compare you. If you not understand "they were alot more willing to bargain because i transferred two lines and i already hold a rogers account" mean hoto already rogers customer then your not qualify to judge my english.
4: There is search option.

[st7860]

Yes read thread. All question is answer. Can't read what you quote yourself? Someone got anger issue.

I agree. he should have learned how to SEARCH

[preshans]

k guyz calm down...anyways back to the topic of geting sick deals via realtions. SO today I called in and got this sick deal

$25 plan
$10 credit
275 daytime
Caller ID
Unltd Early/Eve @ 6
Unltd Network Calling
100 Cdn LD

TOTAL AFTER TAX : $26.60

[hockeyfan12]

k guyz calm down...anyways back to the topic of geting sick deals via realtions. SO today I called in and got this sick deal

$25 plan
$10 credit
275 daytime
Caller ID
Unltd Early/Eve @ 6
Unltd Network Calling
100 Cdn LD

TOTAL AFTER TAX : $26.60

Wow pretty amazing good deal.

Anyways, I've been on the $18+5 hospital plan (200min, EV/WE@6,CID,VM,etc....which now looks like crap compared to the above deal) for several years, so monthly cost has never been an issue for me. Recently been sending about 80+ txt msg's from my BB a month, so decided I should call up and see what I could get. With very little effort (just asked nicely how they could help me out), managed to get 125 txt messages for $1 ($6 less $5 credit).

Does anyone know if it's even possible to get a discount on the BB data plan? The rep I spoke to said this was a different department, however they are closed, so he gave me the number to call first thing in the moring. I'm on the 1MB plan but usually hit about 1.75-2MB a month so the overuns are adding up. I'd like to get the double your data plan for free...think it's possible?

[hoto]

Your time might be worthless, but I've got better things to do than read through 9000+ posts when I don't see any reason why I can't ask a specific person regarding a question I have about something he/she mentioned specifically.

No, I don't have anger issues. I purposely worded my response to you very strongly. Your response has absolutely ZERO value, and as such, you should just keep it to yourself.

Yes, I can read what I quoted, and from the looks of it, my English is far superior than your's, so if I were you, I would keep questions about reading comprehension to myself.


This does not fully provide the information I'm looking for. For instance, is hoto saying you have to already be an existing Rogers customer before you can get a bargain while switching over another account? Even if so, by the wording "a lot more willing", that implies even if one didn't already hold a Rogers account, they can still get a bargain, but it would be much more difficult. If one already holds a Rogers account, but would like to switch another line over, do you call in to the retention team and THEY will do the line switch? The answer to this question is NOT obvious. They are a retention team, but switching a line is a customer service function.

So, tjuzer, if you have nothing to contribute, just STFU.

Thanks.


Ok, I am more than willing to help, because that is what I think this forum is about. Some people ask others to read the thread because they do not want the same questions posted over and over again. So for you and any others, read than ask fi you have any qs.

Anyways.

As you may have noticed, I renegotiated my plan through rogers a couple of posts above.

I got for $20+Saf+911+Taxes
250 Min
Rogers to Rogers
CID/VM/75TExts
100 CDN LD
Evenings and Weekends Starting at 8

Hup for W810i for 99 and a free 4 gig memory pro duo from the online thing.


I called in a month later to transfer my family members accounts.
Called retentions directly and the person i spoke to only offered me 200 min and evenings and weekends starting at 8.

I say i am already a customer and a home phone customer

They say that they cant do anything like my plan for new signups. Even if i transfer two accounts.

I call the direct line and ask to transfer a new account they say they can do it and i NEGOTIATE the plan.
I then offer to transfer another line and he ends up giving me these plans:

20/month
250 min
evenings and weekends at 8
vm/CID and 125 text
Rogers to Rogers

W810is for 100 and the same memory promo

The more services and accounts you are signing up/brinigng over the more leverage you have.

Any questions, just ask.

[hoto]

this is a crazy plan.

If it came with text and VM I would totally push for this.

k guyz calm down...anyways back to the topic of geting sick deals via realtions. SO today I called in and got this sick deal

$25 plan
$10 credit
275 daytime
Caller ID
Unltd Early/Eve @ 6
Unltd Network Calling
100 Cdn LD

TOTAL AFTER TAX : $26.60

[InvisibleSoul]

InvisibleSoul plz calm down
I am calm. Always have been. Just because I word things strongly to him doesn't mean I'm not calm.

1: Your existence in this universe is no value. Answer is in what you quote yourself so you quote stuff he write but no read yourself? :?:
2: No one going help you since you are imature jackass who deserve STFU yourself. You not contribute this thread only want question answer and when someone try help you b i t c h like wife.
3: My english no good but I know more language compare you. If you not understand "they were alot more willing to bargain because i transferred two lines and i already hold a rogers account" mean hoto already rogers customer then your not qualify to judge my english.
4: There is search option.

1.) Learn to read. I already clearly explained that what I quoted does NOT answer the question I posed.
2.) You're clearly the only one being immature. STFU is something you do, not something one deserves. So this thread is not for asking questions? Yeah, okay buddy.

LOL! You consider what you wrote "trying to help me"? You are one of the most ridiculous people I have ever come across.

3.) You know more language? What's that supposed to mean? Clearly you lack more than language skills, but also reasoning. Yes, obviously hoto is a Rogers customer, but from what he wrote, it does NOT suggest you HAVE to be a Rogers customer to get a bargain when trying to switch from another provider.

4.) I dare you to do a search that would have found the answer to my question. Go ahead. If you find it, I will apologize to you.

I agree. he should have learned how to SEARCHSame goes for you. Please show me how I would have been able to find the answer through a search.

[InvisibleSoul]

Ok, I am more than willing to help, because that is what I think this forum is about. Some people ask others to read the thread because they do not want the same questions posted over and over again. So for you and any others, read than ask fi you have any qs.
I've been on forums probably longer than 99.5% of the people here. I know how it works. If this thread was only 5-10 pages long, I have no problem reading through it.

But the problem is, this thread has over NINE THOUSAND posts. When a thread gets this big, it is ludicrous to expect someone to read through it to try to find an answer to a question that may or may not have been asked previously.

I call the direct line and ask to transfer a new account they say they can do it and i NEGOTIATE the plan.
I then offer to transfer another line and he ends up giving me these plans:

20/month
250 min
evenings and weekends at 8
vm/CID and 125 text
Rogers to Rogers

Any questions, just ask.

So you're saying that you called the direct line for the retention group, and they were actually willing to transfer a new account with a negotiated plan?

If so, I guess it's worth a shot.

I have a pretty good plan with Bell, where I have 200 daytime, unlimited evenings and weekends from 6pm, enhanced voicemail, call display, detailed billing, per second billing, and unlimited mobile browser for about $37 taxes in. But due to work, I should switch to Rogers, but it kills me that the CSR's have no power to cut me a deal, and that to get the equivalent of what I have, it's going to cost twice as much.

Thanks for your help...

[st7860]

if you know basic english, and obviously you do, using google.com or the search button on this forum will find what you want in those 9000 posts easily instead of whining for an answer that was printed before.

[migo]

But the problem is, this thread has over NINE THOUSAND posts. When a thread gets this big, it is ludicrous to expect someone to read through it to try to find an answer to a question that may or may not have been asked previously.

QFT!

Once a thread gets this long, the last few pages are all anyone can reasonably be expected to read. It's also 2 years old. Information gets out of date much quicker than that.

[migo]

has anyone been able to add My5 to their "standard" retention plan (i.e. 275 minutes, UL nights and weekends & CID for $20)? when i try to add it under "update my wireless eseentials" it's not an option availalbe to me, but can a CSR add it?

Retention plans aren't eligible for My5. Theoretically you should be able to get a CxR to do it, since I had some problems with mine and they had to do it manually (but I was on the Mega Incoming plan, so it qualified and gave them a justifiable reason to override the code, if that's what they did). In theory you can probably get anything, but most people haven't been able to get UNC and UI on the same plan (obviously unless you're on the Mega Incoming plan at $30+), although a few have pulled it off (who had multiple lines, so if this is your only line, you're not giving them much money, so they don't have much incentive to go out of their way to give it to you).

[migo]

if you know basic english, and obviously you do, using google.com or the search button on this forum will find what you want in those 9000 posts easily instead of whining for an answer that was printed before.

This thread isn't going to be able to offer an answer to his question. This thread is generally about retentions when you already have a rogers account, not special deals when you're transferring lines in. The general rule is that if you're a new Rogers customer you're not entitled to any new deals. Using google WILL NOT give him the answer he is looking for. Reading through this thread WILL NOT give him the answer he is looking for. Using the search function on this forum WILL NOT give him the answer he is looking for. You obviously haven't tried using google, reading the whole thread, or searching - I've read more than a hundred pages of this thread, and there's not even a hint of there being an answer to what he was looking for. You're just making yourself look like a doofus by posting what you just did.

[shahn2]

people getting these great deals....
were you still on contract for many months left or just a few more
months to go??

I have been off the contract for the past two years but still with them! lol Like the idea of using any GSM phone and not being stuck to the ones from the CDMA providers.. :oD

[st7860]

This thread isn't going to be able to offer an answer to his question. This thread is generally about retentions when you already have a rogers account, not special deals when you're transferring lines in. The general rule is that if you're a new Rogers customer you're not entitled to any new deals. Using google WILL NOT give him the answer he is looking for. Reading through this thread WILL NOT give him the answer he is looking for. Using the search function on this forum WILL NOT give him the answer he is looking for. You obviously haven't tried using google, reading the whole thread, or searching - I've read more than a hundred pages of this thread, and there's not even a hint of there being an answer to what he was looking for. .

then you don't know how to read and search. read results 1, 2, and 3 here

http://www.google.ca/search?hl=en&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=rogers+retention+plan&spell=1

[kmchow]

Once a thread gets this long, the last few pages are all anyone can reasonably be expected to read. It's also 2 years old. Information gets out of date much quicker than that.

This thread should be split into annually, semi annually or quarterly threads in order to remain relevant.

[InvisibleSoul]

if someone can't read thats not my problem. thats what google is for
Wow, if I were you, I'd stopped replying to salvage any remaining dignity you might still have.

To anyone with a logical mind, it's plainly obvious that the only person that may have a reading comprehension problem is yourself, and that, my friend, IS your problem. That's what school is for, and clearly you could have benefitted from a little more of it.

then you don't know how to read and search. read results 1, 2, and 3 here

http://www.google.ca/search?hl=en&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=rogers+retention+plan&spell=1
My question was: "How do you transfer an existing line from another provider to Rogers and still get to negotiate a deal?"

Do any of those results answer this question? No. Learn to read. I am NOT just looking for information about Rogers retention plans. I am asking something a lot more SPECIFIC.

Understand?

migo - Thanks for the backup. It's nice to know there are SOME people with common sense around here.

[sjwong]

My question was: "How do you transfer an existing line from another provider to Rogers and still get to negotiate a deal?"

Do any of those results answer this question? No. Learn to read. I am NOT just looking for information about Rogers retention plans. I am asking something a lot more SPECIFIC.



Both your question and answer are legitimate. This current topic is: "Hot deal for Rogers Wireless Customers" with the emphasis for Rogers Wireless Customers.

Unfortunately, this particular forum has been long sidetracked by some into a "look what I got/boy I wish I had that/some unbelievable plans/blah blah blah" bragging contest.

As you are enquiring about wanting to transfer an existing line and getting a good deal, you might be able to find a response in Howardforums or just call Rogers and ask them for a contract to similar to ones that you have seen here.

Good luck.

[hoto]

Calling retentions for a new line yielded me nothing.

Calling the regular line brought me to someone who was willing to deal.

I've been on forums probably longer than 99.5% of the people here. I know how it works. If this thread was only 5-10 pages long, I have no problem reading through it.

But the problem is, this thread has over NINE THOUSAND posts. When a thread gets this big, it is ludicrous to expect someone to read through it to try to find an answer to a question that may or may not have been asked previously.



So you're saying that you called the direct line for the retention group, and they were actually willing to transfer a new account with a negotiated plan?

If so, I guess it's worth a shot.

I have a pretty good plan with Bell, where I have 200 daytime, unlimited evenings and weekends from 6pm, enhanced voicemail, call display, detailed billing, per second billing, and unlimited mobile browser for about $37 taxes in. But due to work, I should switch to Rogers, but it kills me that the CSR's have no power to cut me a deal, and that to get the equivalent of what I have, it's going to cost twice as much.

Thanks for your help...

[st7860]

Rogers Retentions is highly variable and one person might give you '$50' and the next person would give you nothing at all.

[MACMAC]

Bloody hell, just got off the phone with a lady at retentions, who only offered me:

$20/month
200 daytime minutes
Unlimited E/W @ 8PM (+10$ for 6PM!!!)
CID/VM Basic/Conference

And that's it!

Then I told her that one of my friends recently got

$20/month
275 minutes
Unlimited E/W @ 6PM
CID/VM/125TXT
R2R

And she said she didn't have that promotion available to her.


Grrr, been a customer since 1999, and my current contract has been expired for months, and she offers me nothing. Boo!! :p


I know I went wrong by saying I wanted to cancel for the Telus 17.30 plan instead of simply politely demanding the above, right?

[dealhunting]

Well, it does appear that InvisibleSoul has been registered a full year longer than you have....

:arrowu: :arrowu: :arrowu: :arrowu: :cheesygri

[MACMAC]

At the end of our conversation, when I told her I wasn't satisfied, I told her I was willing to sign up for a 3 year contract if necessary.

So I'll back tomorrow, and politelly request:

$25
275 minutes
Unlimited E/W 6PM
CID/VM/125TXT
And R2R if possible.

I mean a customer since 1999, $70 per month, off two consecutive 3 year contracts, who's never called retentions before, who's never HUP'ed before, why wouldn't they want to keep me? :D

[st7860]

At the end of our conversation, when I told her I wasn't satisfied, I told her I was willing to sign up for a 3 year contract if necessary.

So I'll back tomorrow, and politelly request:

$25
275 minutes
Unlimited E/W 6PM
CID/VM/125TXT
And R2R if possible.

I mean a customer since 1999, $70 per month, off two consecutive 3 year contracts, who's never called retentions before, who's never HUP'ed before, why wouldn't they want to keep me? :D

that is a good idea.

worst case, if you don't get what you want, say you wan't to cancel anyway. Rogers Policy is to allow cancellations only after 30 days notice, so you have plenty of time to change your mind if the customer service rep calls your bluff.

call rogers at 611 first BEFORE doing so to verify the 30 day cancellation policy.

[MACMAC]

Think it would seem to needy to call back in 2 hours?

Because I am leaving for Miami tomorrow afternoon, so calling tomorrow would only leave me that one last chance. (I keep worrying about that Telus plan which is supposedly finished on the 27th)


I told her not to bother inserting her 'deal' into the computer, so I think I can start off with a clean state with a new rep.

[st7860]

Think it would seem to needy to call back in 2 hours?

Because I am leaving for Miami tomorrow afternoon, so calling tomorrow would only leave me that one last chance.

I told her not to bother inserting her 'deal' into the computer, so I think I can start off with a clean state with a new rep.

DO NOT DEPEND ON A CLEAN SLATE. you have NO PROOF nor assurance that the officer WROTE or DID NOT WRITE any specific information on your file. he/she may or may not have written anything despite what you asked her to do or not do.

Since you have a trip, then do as you said, call rogers before the trip and try again. Worst case, use the 30 day cancellation policy as leverage, ie: say "I want to cancel". that , in some situations may cause them to bring out the last ditch offers. However, call 611 BEFORE calling retentions to verify the 30 day policy. you DO NOT need to give your number to the 611 people to verify the 30 day poicy.

[MACMAC]

Sorry, I mis-spoke.

She asked me whether she should enter it, and I told her not to bother.

But good advice anyways! :)

[ImprezaSTi]

Think it would seem to needy to call back in 2 hours?

Because I am leaving for Miami tomorrow afternoon, so calling tomorrow would only leave me that one last chance. (I keep worrying about that Telus plan which is supposedly finished on the 27th)


I told her not to bother inserting her 'deal' into the computer, so I think I can start off with a clean state with a new rep.

If you are signing a new contract with them, then you should have no problems getting this plan.

[MACMAC]

Yeah, after she gave me her offer, I asked her what the HUP price would be for an HTC S621 on a 3 year contract ($149), and then asked whether signing a 3 year contract would change her offer, she said "No"...sigh...

[migo]

then you don't know how to read and search. read results 1, 2, and 3 here

http://www.google.ca/search?hl=en&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=rogers+retention+plan&spell=1

That doesn't answer the question. You're clearly the one that doesn't know how to read because you don't know what his question was. I'll make it easy for you; it's only tangentially related to retentions.

[Narutard]

anyone know if the 1000 LD can be used out of province? i.e. toronto number using it in Vancouver to call a Toronto number and will not be charged roaming

[Solex]

Calling retentions for a new line yielded me nothing.

Calling the regular line brought me to someone who was willing to deal.

YMMV I transfered over 2 lines from Fido in April to my account and my parents got a decent good deal through a retentions rep.

$30 + saf + taxes

250 normal Minutes
E E/W @ 6 pm
EVM/CID/WC/ND
Unlimited Incoming
Unlimited Network Calling
R2R
100 Min LD

The only catch to this is that the lines have to be in my name for 3 months before I can have them transfered to my parents

[migo]

anyone know if the 1000 LD can be used out of province? i.e. toronto number using it in Vancouver to call a Toronto number and will not be charged roaming

Yeah, you'd get it deducted from the bucket of 1000LD.

[djgee]

YMMV I transfered over 2 lines from Fido in April to my account and my parents got a decent good deal through a retentions rep.

$30 + saf + taxes

250 normal Minutes
E E/W @ 6 pm
EVM/CID/WC/ND
Unlimited Incoming
Unlimited Network Calling
R2R
100 Min LD

The only catch to this is that the lines have to be in my name for 3 months before I can have them transfered to my parents

This plan is f**** awesome! I'm curious as to how you received both R2R and Unlimited Network Calling. Can you elaborate? Was it something you asked for, or added on to an existing offer, or simply offered to you as part of the deal?

[Beradon]

Bloody hell, just got off the phone with a lady at retentions, who only offered me:

$20/month
200 daytime minutes
Unlimited E/W @ 8PM (+10$ for 6PM!!!)
CID/VM Basic/Conference

And that's it!

Then I told her that one of my friends recently got

$20/month
275 minutes
Unlimited E/W @ 6PM
CID/VM/125TXT
R2R

And she said she didn't have that promotion available to her.


Grrr, been a customer since 1999, and my current contract has been expired for months, and she offers me nothing. Boo!! :p


I know I went wrong by saying I wanted to cancel for the Telus 17.30 plan instead of simply politely demanding the above, right?

Just keep calling until you get a Male service rep at retentions.

[Solex]

This plan is f**** awesome! I'm curious as to how you received both R2R and Unlimited Network Calling. Can you elaborate? Was it something you asked for, or added on to an existing offer, or simply offered to you as part of the deal?

R2R is part of a corporate plan and you'll be able to add UNC to any plan soon. I specifically asked the rep for UNC as we have Rogers Home Phone at our house and my dad's office. At this point UNC may only be available on certain plans (as rogers is trying to push those) but it apparently will be available to all plans soon if it isn't already.

UNC makes R2R redundant but it's part of our corp discount code so it isn't costing us anything. The rep I dealt with is scheduled to do a follow up after the plans have been open for 3 months and at that time she is going to add UNC and bundle my mom and dad's phones with both the office and home lines for an additional 5% off.

As far as negotiating for my parents' plan, what I found helpful was I explained what I needed to the rep and she worked with me to come up with a plan to meet our requirements. My dad use to have a pager with rogers but I decided it didnt' make much sense to spend $25 on a pager and another $30 or so for a basic plan with fido. I have a decent retentions plan myself so it wasn't that hard to push for UNC and unlimited incoming with a slightly increased bill.

My plan is $25 + SAF + tax

250 daytime minutes
E E&W @ 6pm
R2R
CID/VM/125 texts
100 Min LD at the time (I now have 1000 min LD)

I found going through a standard rep to be hopeless, the 2 reps that I spoke with couldn't even find the proper corporate discount code for my dad. Retention reps seem much more knowledable and motivated. I suppose activating 2 new accounts with a rep also helped in getting the plan for my parents. I'm guessing here but either they get some sort of commision or it looks good for their stats.

[Sephora]

what you say is what you are

I am rubber and you are glue!

(sorry, couldn't resist)


edit: so I tried to call and get Unlimited Incoming added to my basic Rogers corp. plan (e.g. hospital plan). Got the excuse that none of this could be added to the corp. plan. Anyone with this plan have any luck through retentions?

[bubs]

A question about the memory promo.

I did a hardware upgrade to the blackberry pearl, but I did not resign the contract. It had been so long since I got a phone from Rogers that they gave me a great deal without renewing the contract. Do I still qualify for the memory upgrade?

[speedyturtle]

Question - I just checked from a local Rogers store that my contract is thru till May 2008, do you think if I call in retention, i can get a better rate plan and hardware upgrade? any special tactics that i should use?

[Raimiette]

Hi Guys,

Here is what I currently have with Rogers (3 year contract, I am a little more than 2 years into it).

100/1000 Eve/Weekend Plan (early evening 6pm) - $40.00
100 Wkday/1000 Eve/Wkend
50 Minute Bonus
Unlimited Outgoing/Incoming Text Messages
Call Waiting
Call Display
Voicemail

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

What I would like is to get this down to about $25-$30 and get a phone free with the new contract.

Do you think this is reasonable? I don't need the call waiting (I've never used it) but I would like to keep everything else. I also don't particularly need the unlimited outgoing texts but would like to keep maybe 100 free outgoing.

Do you think this is reasonable?

[bubble.tea]

I've been on forums probably longer than 99.5% of the people here..........it is ludicrous to expect someone to read through it to try to find an answer to a question that may or may not have been asked previously.
......
WOW...99.5..I'm in the presence of greatness :).

While true of the size of this thread, RFD allows SEARCH WITHIN the thread., which eliminates the NEED to READ through the entire one., rather just search for keywords. ;)

Wow, if I were you, I'd stopped replying to salvage any remaining dignity you might still have.
......
C'mon...who're we kidding. There HASN'T BEEN anything remaining since many MANY moons. I'm astounded he's still allowed to roam free amidst this forum.

....Registration Dates nor Post Counts indicate the lack of or prescence of noobishness
Oh How Ironic, that YOU should make this point...when it is yourself who are the Forum n00b Elite :lol:.

p.s. LMAO (sp) and noobishness...WTF??? n00biness (<<--better ;) ).

[2azn]

guys, this is my plan right now..
200 mins daytime
unlimited e/w after 6pm to 8am
caller id
billing by the second
for $27.50 + tax = 38 bucks

i called in and talk to rogers saying i might cancel to go with telus, this is what htey offer me:

250 daytime minute
unlimted e/w after 6pm
caller id
v/m (1 year free)
billing by the second
for $25 bucks + tax and saf etc = 36 bucks.

Is what they offer me good? or should i go with the telus plan..or could i push rogers more? i tried, they said they cudnt do anyhting else, like add r2r or unlimited incoming call.

Thanks in advance.

[Cisco KId]

guys, this is my plan right now..
200 mins daytime
unlimited e/w after 6pm to 8am
caller id
billing by the second
for $27.50 + tax = 38 bucks

i called in and talk to rogers saying i might cancel to go with telus, this is what htey offer me:

250 daytime minute
unlimted e/w after 6pm
caller id
v/m (1 year free)
billing by the second
for $25 bucks + tax and saf etc = 36 bucks.

Is what they offer me good? or should i go with the telus plan..or could i push rogers more? i tried, they said they cudnt do anyhting else, like add r2r or unlimited incoming call.

Thanks in advance.

i got

810i free w 4g card
250 minutes plus 50 bonus minutes
unlimited incoming
R2R
eves @ 6 & weekends free
voice mail
CID
call forwarding 2500 minutes
30 txt free/mth
3 yr
unlimited first 3 mths calling w txt
$36/mth w tax

I just got the call forwarding and 30 txt added this past week my new 3yr started May 1 and I was a previous cutomer for 7+yrs

[migo]

While true of the size of this thread, RFD allows SEARCH WITHIN the thread., which eliminates the NEED to READ through the entire one., rather just search for keywords. ;)


Here's the problem. It was about transferring lines from either Fido or Telus (can't remember off the top of my head).

If you search for transfer - you'll get transfer of responsibility
If you search for Fido - you'll get a comparison to Fido plans (especially in the 2004 Era when Fido had really good plans)
If you search for Telus - you'll get a comparison to Telus plans
The other point was already having a Rogers Home Phone account - home, phone, and Rogers will all be entirely useless search terms

You can't search within the thread, you realise this pretty quickly if you actually think about it.

It isn't even reasonable to expect someone to search for all the examples I had there. When I was on HoFo I was searching the Rogers forum for HUP - not much turned up so I posted a question - the thread with the answer was "Hardware Upgrade Plan", which makes sense, but I'm not going to spend time thinking of all the different ways something could be posted (with possible spelling mistakes) just so that people who know where the thread is don't have to read a question about it.

[st7860]

Here's the problem. It was about transferring lines from either Fido or Telus (can't remember off the top of my head).

If you search for transfer - you'll get transfer of responsibility
If you search for Fido - you'll get a comparison to Fido plans (especially in the 2004 Era when Fido had really good plans)
If you search for Telus - you'll get a comparison to Telus plans


.

you can put more than one word into the search box at a time didn't you know that? its better than wasting time to ask something that you could have found by searching

[2azn]

i got

810i free w 4g card
250 minutes plus 50 bonus minutes
unlimited incoming
R2R
eves @ 6 & weekends free
voice mail
CID
call forwarding 2500 minutes
30 txt free/mth
3 yr
unlimited first 3 mths calling w txt
$36/mth w tax

I just got the call forwarding and 30 txt added this past week my new 3yr started May 1 and I was a previous cutomer for 7+yrs


i really do like your plan, but they won't offer anythnig on top of that. Their excuse is, since im on a corporate plan, they can't add anyhting on top of what i have because it's alreadyt a good plan :S, all they did was extra 50 minutes per month and 1 year free v/m...and $2.50 off the plan..seems like im getting scam.

[gujju73]

Here is what I have been offered today.

$55 for two lines + 14 for SAF+ 1 for 911 + 4 for ( $2 per line for Call display and who is calling) == $ 82 for two lines

with 600 minutes, Unlimited Incoming, Unlimited Eve/ Week from 9 PM, Unlimited Network ( Rogers - FIdo - Rogers home) calling.
3 months Unlimited local calling

Nokia 5300 @ $ 49
Nokia 6085 @ $ 20

Is this a good deal ??

[mcv20]

here is wat i have offer today
$25 (corp plan)
100 day time min
100 LD
1000 wk/eve after 8
R2R

Free:
CID
125 Text
Voice

hardware:
$50 off on top of any phn( i pick the K790 (listed 179.99), get it for 129.99)

First Mth Free
First 6 mth 50% off

and that is on a 3yrs contract

[freakonaleash]

here is wat i have offer today
$25 (corp plan)
100 day time min
100 LD
1000 wk/eve after 8
R2R

Free:
CID
125 Text
Voice

hardware:
$50 off on top of any phn( i pick the K790 (listed 179.99), get it for 129.99)

First Mth Free
First 6 mth 50% off

and that is on a 3yrs contract

I think you can do WAY better than that.

[mcv20]

I think you can do WAY better than that.


ooh.. no i just sign up, not sure what should i add tho... since i dont talk much on the cell....

dam.. i should have ask them for UL incoming....

[a1jatt]

does anybody know about plan 1172 from rogers. i heard you pay only $18 / month..anybody knows the details?

[ImprezaSTi]

here is wat i have offer today
$25 (corp plan)
100 day time min
100 LD
1000 wk/eve after 8
R2R

Free:
CID
125 Text
Voice

hardware:
$50 off on top of any phn( i pick the K790 (listed 179.99), get it for 129.99)

First Mth Free
First 6 mth 50% off

and that is on a 3yrs contract

call back and demand something better. you could probably get 200 daytime instead of 100, and unlimited evenings and weekend at 6.

[mcv20]

call back and demand something better. you could probably get 200 daytime instead of 100, and unlimited evenings and weekend at 6.

Thank you

i m going to see what they will offer.... what do you think the chance of getting a better deal.. since i just sign up a contract with them....

like what kind of bargin power do i have at this time...?

[MrJuGgz]

that is a good idea.

worst case, if you don't get what you want, say you wan't to cancel anyway. Rogers Policy is to allow cancellations only after 30 days notice, so you have plenty of time to change your mind if the customer service rep calls your bluff.

call rogers at 611 first BEFORE doing so to verify the 30 day cancellation policy.

Is that true ? can anyone confirm that? "Rogers Policy is to allow cancellations only after 30 days notice, so you have plenty of time to change your mind "

[HowEver]

Is that true ? can anyone confirm that? "Rogers Policy is to allow cancellations only after 30 days notice, so you have plenty of time to change your mind "

No, it's usually 30 minutes of phone use, and 30 days BUT minutes/dates may differ depending on where you purchase the phone. Some authorized dealers (note, they don't work for Rogers--at all) have a 15 minute/15 day policy. And if you don't have it in writing when you purchase the phone, you have NO such guarantee at all. Work this out upfront. You would do it with any other purchase that required you to spend $50 to $200 up front, and $20 per month for 2 or 3 years, right?

[seshwan]

Is that true ? can anyone confirm that? "Rogers Policy is to allow cancellations only after 30 days notice, so you have plenty of time to change your mind "

Yes this is correct. Don't listen to However, he didn't bother to read the question before answering it.

[RoninTech]

Thanks for the tips all! Just got off the phone with this plan for my wife and I:

250 daytime minutes
Unlimited Evenings/Weekends 6pm - 8am
Caller ID
Voicemail
125 text messages
R2R
$25 + SAF + 911 + taxes

SE 810i for $49.99 (4GB memory stick via promo to follow)
HTC s621 for $199 (includes a mail in rebate)

Cheers,
RoninTech

[Mendes]

does anybody know about plan 1172 from rogers. i heard you pay only $18 / month..anybody knows the details?


City of Toronto Corp Plan.. Thats what im on.. actually mine is $23 because of the free evenings from 6

[MIT]

Hi, Is it possible to change your account from a corp plan to a rentention plan? My friend is on a corp plan and called in. She was given all these reasons to not switch, and wasn't even offered the same plan I saw (275daytime, e/w 6-8, cid, vm, 125txt, r2r, 100LD) - and shes been a customer for over 3 years.

Is there a way to change the account type? Has anyone had success doing this?

[Desi786]

I called in
and they did not offer me anything at all.
this lady asked me she will go ahead and cancel if i like to do so.
This is what i already have.
100 min anytime
150 minutes LD
Unlimited incommings
1000 evenings and weekens.
$25
I am with Rogers for more than a year.

[HowEver]

Hi, Is it possible to change your account from a corp plan to a rentention plan? My friend is on a corp plan and called in. She was given all these reasons to not switch, and wasn't even offered the same plan I saw (275daytime, e/w 6-8, cid, vm, 125txt, r2r, 100LD) - and shes been a customer for over 3 years.

Is there a way to change the account type? Has anyone had success doing this?

It's done the same way as all the other deals in this thread.

I called in
and they did not offer me anything at all.
this lady asked me she will go ahead and cancel if i like to do so.
This is what i already have.
100 min anytime
150 minutes LD
Unlimited incommings
1000 evenings and weekens.
$25
I am with Rogers for more than a year.

It may take a few calls.

[Haz]

Hi, Is it possible to change your account from a corp plan to a rentention plan? My friend is on a corp plan and called in. She was given all these reasons to not switch, and wasn't even offered the same plan I saw (275daytime, e/w 6-8, cid, vm, 125txt, r2r, 100LD) - and shes been a customer for over 3 years.

Is there a way to change the account type? Has anyone had success doing this?
I called in and said I wanted to drop the corp code on my account so I can get in on some better HUP deals. She said that would be the best solution and switched it without issue. I was already on a retention plan though.

[Portmore]

I had a great plan..500 W/D Minutes/ 1st Incoming Min max to 400 mins/ 100 Local Long Distance minute/ VM/ CID/ Early Eve+UL W/E 6pm-8am/ SAF+911 with various credits plus tax = $52. I found I was getting tons of incoming calls which spilled over in my w/d minutes & I was still barely using 400 w/d minutes... SO.... several calls over 2 weeks netted me....250 W/D mins (+ 25 bonus mins for 1 mth)/ UL Incoming/ Early Eve+UL W/E 6pm-7am/ R2R/ VM/ 125 sent text/ CID/ SAF + 911 with various credits plus tax = $23. Now to wait on my next bill to see if everything promised will be exactly what's offered. I found with various calls reps would say this or that cannot/should not be given (system will not recognise the offer) even though it was promised by the previous rep OR this or that was not noted on the account as per previous rep. If all goes well.....I'll be an ongoing Happy Rogers customer.

[gdong]

My retention plan came into effect on the 2nd of april. I always get the bill on the 2nd of every month. Ever since I changed plans, my bill has not come in yet. What's going on?

[migo]

Maybe you switched to online billing?

[Traian2003]

Hey I just got a decent plan too:
250 mins
unlimited evenings + weekends @ 6pm
call display
R2R
100 LD
125 sent text

for 25$ + saf + 911 + tax
ontop of that I only went on a 2 year contract and they HUPed me to an HTC S621 for 199$.

[O&GEngg]

I think I got a pretty good deal, I changed from a couples plan to two single 3 year plans:

250 weekday
unliminted eve/wkend @ 6 p.m.
R2R
CID, VM, CFWD
100 local LD
3 mo. unlimited local calling
$20/mo + SAF + 911 + tax

I had to add text messaging to the other plan (for the wife) for $5/mo. Seems like a bit of a rip to me so that's why I didn't get it.

We also got HUP'd: LG Chocolate - no charge and a RAZR V3T - no charge. How'd we do????

[fiydafire69]

I think I got a pretty good deal, I changed from a couples plan to two single 3 year plans:

250 weekday
unliminted eve/wkend @ 6 p.m.
R2R
CID, VM, CFWD
100 local LD
3 mo. unlimited local calling
$20/mo + SAF + 911 + tax

I had to add text messaging to the other plan (for the wife) for $5/mo. Seems like a bit of a rip to me so that's why I didn't get it.

We also got HUP'd: LG Chocolate - no charge and a RAZR V3T - no charge. How'd we do????

That's a pretty hot plan! I just called to try and get something and didn't have mych luck at all. were not offering me anything...now I'm on hold with retentions to see what I can get or I am going to go Telus. Well just got back to me and still nothing like this awesome plan you have!

[HamsterGirl35]

was on the 250 min plan + R2R for additional $5.00
Then, I called this morning to ask about free R2R; and the nice CSP was able to give me credit of $5.00 for us for now.... so, hopefully we can save $10.00 per month from now on.....

But, when asked about HUP, was quoted $99.99 for resigning 3 yrs for Sony W810i.... asked him if I can get lower price, he said no....
So, I kindly declined on that HUP.

Thanks a lot for your tips on this thread

[bubble.tea]

Was it in this thread that I read of the person getting 100BONUS minutes on top of their 250min plan??? or was that elsewhere...I'm trying to find it but I'm lost.

help please.

[Webkikr]

This is the package I have now after regrettably another call to retentions as the V3T phone I originally got was screwed after 2-3 months.

500 daytime minutes
500 bonus daytime minutes
E&W starting at 6pm
Rogers to Rogers feature
1000 minutes of long distance
Data Package as a total credit ($10 I think)
No access fee/911
$15 recurring credit each month until the end of my contract.

Everything for $31.87 as of last bill.

They gave me the Sony Ericsson w810i with the 4gb mem card in exchange for the defective V3T.

Not a bad deal overall.

[HowEver]

You'd think someone with 747 posts in one thread would have it memorized!

Was it in this thread that I read of the person getting 100BONUS minutes on top of their 250min plan??? or was that elsewhere...I'm trying to find it but I'm lost.

help please.

Here comes 748.... wait for it...

(The 100 bonus minutes might be replaced by R2R or network calling by now anyways.)

[bubble.tea]

You'd think someone with 747 posts in one thread would have it memorized!



Here comes 748.... wait for it...

(The 100 bonus minutes might be replaced by R2R or network calling by now anyways.)

You shouldn't assume anything my friend...ESPECIALLY over cyberspace. Doesn't make you sound intelligent...and I tend to consider you quite intelligent on the norm ;).

It stood out because nobody has such a bonus over the regular 250min plan., and it wasn't a promo., but a permanent bonus.

[Kaitlyn]

This is the package I have now after regrettably another call to retentions as the V3T phone I originally got was screwed after 2-3 months.

500 daytime minutes
500 bonus daytime minutes
E&W starting at 6pm
Rogers to Rogers feature
1000 minutes of long distance
Data Package as a total credit ($10 I think)
No access fee/911
$15 recurring credit each month until the end of my contract.

Everything for $31.87 as of last bill.

They gave me the Sony Ericsson w810i with the 4gb mem card in exchange for the defective V3T.

Not a bad deal overall.

Don't believe it for a second

[5abSingh]

my phone's been acting up lately (quiet ring, no ring, quiet volume) and when i called in, the price of replacing the phone was extremely high ($100+ for nokia 6103). i've been with rogers for just over 19 months. any tips? (i don't want to resign a contract because i don't know what the situation will be by then.)

[bubble.tea]

^^ Yes, pretty astounding isn't it?

C'mon webkikr...for Lilkikrs' sake at least...prove to us that you are getting INARGUABLY a MOST ridiculously configured plan.

I personally would LOVE proof. Thing is...it opens up the question...how configurable is the Billing system. Can you set ANY amount of minutes as a recurring bonus?, can you modify ANY aspect of your account, and set it as such? Pretty nifty if you consider ANY of our plans can be simply DOUBLED at the drop of a dime.

$25 for 250mins not good enough (says the rep)....sure I'll give you a bonus of +250mins on top of that!!! :eek:.:lol:

[kmchow]

my phone's been acting up lately (quiet ring, no ring, quiet volume) and when i called in, the price of replacing the phone was extremely high ($100+ for nokia 6103). i've been with rogers for just over 19 months. any tips? (i don't want to resign a contract because i don't know what the situation will be by then.)
Check your cc in case they have an extended warranty benefit.

[JayWang]

Hey Everyone,

Currently, I am on the standard rentention plan:

$25 + 911 + SAF + tax
275 daytime
free 6pm / weekends
1000 canadian LD
caller ID
voicemail
r2r

However, I don't have the 125 txt msgs like most of you. In fact, I am currently paying $3 for 30 txt msgs a month. so really my plan is $28.

What would be the best way of speaking with the retension rep to get the 125 txt msgs included and not pay the extra $3?

Do I say something along the lines of "I know others on the retension plan with the txt msgs, why wasn't I offered it?"

Thanks!

[jzeng05]

I called in last night and changed my couples plan to two single plans:

250 weekday
unliminted eve/wkend @ 6 p.m.
R2R
CID
100 local LD
$20/mo + SAF + 911 + tax

Is this deal good? But no VM though, will call back several days later to see if I can get VM for free.

[fiydafire69]

I called yesterday and got the run around everywhere with Rogers. First I was speaking to a customer service rep, who did offer me a good price on the phone I wanted but that was it. Then she transfered me to corporate sales since I had a corporate plan. They really didn't offer me anything at all. So I waited a while, checked around with oer phone companies and called back to retentions. The first guy I got wasn't giving me anything and tried talking me out of voicemail and stuff saying there was no way i was going to use it and such and then he hung up on me. And I wasn't being mean or anything, I just said it looked better to keep the plan I was already on.

So then I called back again and got another guy that did in the end give me most of what I wanted and an ok price on the phone, but not the better price I was told about from the customer service rep. He said there was no way the phone could be that cheap!

Anyway, this is what I got:

$25.00 per month

250 daytime minutes
Evening and Weekends at 6
R2R
Call Display, Voice Mail and so on

Plus I got the Sony Ericsson K790 for $150.00 and ge threw in a free headset with it.

Not as great as what I have read here that people got. I tried for long distance minutes but he wouldn't budge.

I am still a little ticked that the first retentions guy tried to talk me out of everything I wanted saying I wouldn't use it and that he didn't so it was dumb of me to pay for somethign I wouldn't use. Plus he hung up on me and didn't call back even though he had my number right in front of him.

Anyone think it is worth calling back to speak to a supervisor to see if I can get anything from this?

[bubble.tea]

Do I say something along the lines of "I know others on the retension plan with the txt msgs, why wasn't I offered it?"

Thanks!

the answer to this is that each account is different, with different tenure, and useage statistics. Are you doing overages of $50/month on your account and actually deserve any better of a deal...get the drift ;)?

[jzeng05]

I called yesterday and got the run around everywhere with Rogers. First I was speaking to a customer service rep, who did offer me a good price on the phone I wanted but that was it. Then she transfered me to corporate sales since I had a corporate plan. They really didn't offer me anything at all. So I waited a while, checked around with oer phone companies and called back to retentions. The first guy I got wasn't giving me anything and tried talking me out of voicemail and stuff saying there was no way i was going to use it and such and then he hung up on me. And I wasn't being mean or anything, I just said it looked better to keep the plan I was already on.

So then I called back again and got another guy that did in the end give me most of what I wanted and an ok price on the phone, but not the better price I was told about from the customer service rep. He said there was no way the phone could be that cheap!

Anyway, this is what I got:

$25.00 per month

250 daytime minutes
Evening and Weekends at 6
R2R
Call Display, Voice Mail and so on

Plus I got the Sony Ericsson K790 for $150.00 and ge threw in a free headset with it.

Not as great as what I have read here that people got. I tried for long distance minutes but he wouldn't budge.

I am still a little ticked that the first retentions guy tried to talk me out of everything I wanted saying I wouldn't use it and that he didn't so it was dumb of me to pay for somethign I wouldn't use. Plus he hung up on me and didn't call back even though he had my number right in front of him.

Anyone think it is worth calling back to speak to a supervisor to see if I can get anything from this?

I think you can easily get LD, when I asked for LD, that guy give me 100LD w/o any pause. I will call back and ask VM for my plan. :)

[vrus]

Do I say something along the lines of "I know others on the retension plan with the txt msgs, why wasn't I offered it?"

Thanks!

One time I tried my friends on rogers have a better plan than me with all these bonuses and then the rep asked for a number and I got called out. Don't try this unless you have a few numbers avail or just say your friend are on telus or something ;]

[gujju73]

Cancelled my Family plan and manage to get this per line..

$ 20 + SAF + 911 + Tax = $ 31..

250 + 25 Bonus Week day min
Unlimited Incoming
Unlimited E/W after 6 PM
Rogers to Rogers
Call Display
3 Months of unlimited calling

[doberman_baby]

Cancelled my Family plan and manage to get this per line..

$ 20 + SAF + 911 + Tax = $ 31..
:razz:
250 + 25 Bonus Week day min
Unlimited Incoming
Unlimited E/W after 6 PM
Rogers to Rogers
Call Display
3 Months of unlimited calling

That's similar to what I have except that I don't have R2R ... Good work!

[vrus]

my bargaining skills aren't that great

250 anytime
ul evenings / weekends @ 8pm - 7am
cd/vm/125txt

20$

Infact, i still have to confirm the ul evenings/weekends, i think the rep mentioned something about "the day after next" I'm not sure if that means my new plan is going to be implemented (I made my first bargaining almost 3 weeks ago) or that the ul/weekends are going to be taken away.

[tbagg]

Here is what I got - I signed up through retentions as a new customer. I basically wanted a plan to make sure i don't get burned on long distance since all my lengthy calls are after 6 or on weekends to people not local.


100 daytime outgoing mins (my plan's only weakness)
unlimited eve. / weekends. 6pm-8am
unlimited incoming.
LD1000. (1000 canadian long distance mins)
CallerID,
VoiceMail,
TextMessaging. 125 outgoing, 2500 incoming.
Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.
Free activation
Free V360 phone with a non blue tooth headset.
agreed to a 3 year contract. (first 6 months unlimited local airtime.)

$45+7.45 (911, system access) = 52.45/month. + tax = $59.73

[gdong]

Maybe you switched to online billing?

I am on online billing.

I am able to make a payment to my account as the total shows up, but the actual invoice outlining what I'm paying doesn't show up yet.

[IceQue]

Here is what I got - I signed up through retentions as a new customer. I basically wanted a plan to make sure i don't get burned on long distance since all my lengthy calls are after 6 or on weekends to people not local.


100 daytime outgoing mins (my plan's only weakness)
unlimited eve. / weekends. 6pm-8am
unlimited incoming.
LD1000. (1000 canadian long distance mins)
CallerID,
VoiceMail,
TextMessaging. 125 outgoing, 2500 incoming.
Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.
Free activation
Free V360 phone with a non blue tooth headset.
agreed to a 3 year contract. (first 6 months unlimited local airtime.)

$45+7.45 (911, system access) = 52.45/month. + tax = $59.73

Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.??? thats not possible, its only local

[JayWang]

Here is what I got - I signed up through retentions as a new customer. I basically wanted a plan to make sure i don't get burned on long distance since all my lengthy calls are after 6 or on weekends to people not local.


100 daytime outgoing mins (my plan's only weakness)
unlimited eve. / weekends. 6pm-8am
unlimited incoming.
LD1000. (1000 canadian long distance mins)
CallerID,
VoiceMail,
TextMessaging. 125 outgoing, 2500 incoming.
Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.
Free activation
Free V360 phone with a non blue tooth headset.
agreed to a 3 year contract. (first 6 months unlimited local airtime.)

$45+7.45 (911, system access) = 52.45/month. + tax = $59.73

don't mean to troll, but wow you are getting ripped off.
others are paying $20 less for that same plan in this thread.

i guess it's cause you are a new customer, so you can't get the same plan.

ps Rogers 2 Rogers is only available local. you were misinformed.

[Chin-Pang]

How were you able to sign up as a new customer through retentions? I thought retentions only handled existing customers.

Here is what I got - I signed up through retentions as a new customer. I basically wanted a plan to make sure i don't get burned on long distance since all my lengthy calls are after 6 or on weekends to people not local.


100 daytime outgoing mins (my plan's only weakness)
unlimited eve. / weekends. 6pm-8am
unlimited incoming.
LD1000. (1000 canadian long distance mins)
CallerID,
VoiceMail,
TextMessaging. 125 outgoing, 2500 incoming.
Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.
Free activation
Free V360 phone with a non blue tooth headset.
agreed to a 3 year contract. (first 6 months unlimited local airtime.)

$45+7.45 (911, system access) = 52.45/month. + tax = $59.73

[Chin-Pang]

I kind of doubt any credit card company would provide extended warranty on a subsidized phone. I think you'd have to be charged full price on the phone in order to get extended warranty through your cc.

Check your cc in case they have an extended warranty benefit.

[bubble.tea]

Here is what I got - I signed up through retentions as a new customer. I basically wanted a plan to make sure i don't get burned on long distance since all my lengthy calls are after 6 or on weekends to people not local.


100 daytime outgoing mins (my plan's only weakness)
unlimited eve. / weekends. 6pm-8am
unlimited incoming.
LD1000. (1000 canadian long distance mins)
CallerID,
VoiceMail,
TextMessaging. 125 outgoing, 2500 incoming.
Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.
Free activation
Free V360 phone with a non blue tooth headset.
agreed to a 3 year contract. (first 6 months unlimited local airtime.)

$45+7.45 (911, system access) = 52.45/month. + tax = $59.73

Well done. As a new sign-up, I'm quite amused that your luck ran your way...as clearly the rep who handled your call was either a rogue one...or just ignorant of routine.

While your plan is a tad on the expensive side...it's WORLDS better than what ANY Customer wet-behind-the-ears would EVER DREAM of paying, walking in off the street.

Bravo! Just hope your plan is exactly as you said it was and not 1/10th of that :lol:.

[bubble.tea]

I kind of doubt any credit card company would provide extended warranty on a subsidized phone. I think you'd have to be charged full price on the phone in order to get extended warranty through your cc.

Why are you so quick to dismiss this avenue? The warantee is provided through the manufacturer of the phone. It is no way VOIDED by it being bought for FULL RETAIL PRICE, OR for 100% subsidized price from a provider.

Pursue it, and you SHOULD be pleasantly surprised. My Credit Card company has been MOST accomodative for anything wireless related that I was not able to tend to directly otherwise.

[tbagg]

Well done. As a new sign-up, I'm quite amused that your luck ran your way...as clearly the rep who handled your call was either a rogue one...or just ignorant of routine.

While your plan is a tad on the expensive side...it's WORLDS better than what ANY Customer wet-behind-the-ears would EVER DREAM of paying, walking in off the street.

Bravo! Just hope your plan is exactly as you said it was and not 1/10th of that :lol:.

Hey Everyone who's responded so far -

Thanks for the feedback. This is my first cell phone ever... so kind of exciting! God Damn - I am almost 28 - i can't believe I went this long without one!

Anyway - basically Rogers called me a little over a year ago and I told them I need a good LD plan if I get a cell from them. They quoted me on the canadian rate plan which was $40 for 250 daytime mins and +25$ for 500 eve./weekend mins and then once you add SAF/911/Tax/extras you are looking at over $80 which was a bit aggressive for me so I told the telemarketer NO DEAL. Fast Forward to May 2007 - After getting off the phone with the rep yesterday and hearing this plan was only $60 I thought I was doing well. Especially since my bell land line I had a year back cost me the same. (this is just before VOIP).

As far as being ripped off - one way I am looking at it is I get a free phone worth $360 or something... so that's like 10/month right there - so really it's just off by $10 from the great plans you guys got. I actually tried to get that plan right off the bat. I read the standard retention plan from the thread and said I'd pay $25 or something. Then the rep shot me down saying there's no way I can get all that with unlimited incoming for $25. So I was like "No problem - I'm looking to spend more than that anyway so let's hear what you can do for me - I need that LD1000 for sure"

Not sure if the rep was rogue. She was telling me that if I knew anyone who needed to get a cell to call them up and her or another rep would hook them up too.

But yeah - I was just about to reply to the comment about my deal being expensive and asking what someone walking into a kiosk in the mall would pay - so thanks for letting me know I am doing better than most at least. I mean I was looking at Virgin Mobile and it would have been really expensive for me cause LD is like 25cents/min. YIKES!.

Anyway - I love RFD.com

[bubble.tea]

hmmmm...so this was an OUTBOUND telesales rep offering you this?

I'd very cautious my friend. By all tokens you just got REALLY lucky..but I'd try to ensure 100% of what plan you're on...hate to see you post back with a nightmare story.

p.s. the v360 isn't anything to write home about. It's still full-featured (for entry-level phones) but in NO God's Green Pasture worth $360 or whatever. You can buy one bnib for $150 on the forums. NEVERTHELESS don't let anybody tell you-you got taken.

If you're telling the truth, as already done-I applaud your success.

[lame23]

I have a question!!
I have been a customer of rogers for more than 3 years now and i still have the same phone and now it doesnt charge!! Is it reasonable to ask for a new phone and threatened to cancel if they dont??

[rupture]

I have a question!!
I have been a customer of rogers for more than 3 years now and i still have the same phone and now it doesnt charge!! Is it reasonable to ask for a new phone and threatened to cancel if they dont??

Ask nicely and they should be able to help you out. It may even be a good opportunity for you to re-negotiate your contract and get a brand spankin' new phone that way!

[rogers_guy]

I have a question!!
I have been a customer of rogers for more than 3 years now and i still have the same phone and now it doesnt charge!! Is it reasonable to ask for a new phone and threatened to cancel if they dont??

All Rogers customers are eligible for a HUP every 12 months.......You should have NO trouble getting a new phone from them after this long a duration!

[Kaitlyn]

All Rogers customers are eligible for a HUP every 12 months.......You should have NO trouble getting a new phone from them after this long a duration!

Umm, isn't it whenever now? Just depends on how much you spend with them...

[cluless]

Has anyone been successful in negotiating a good data plan for their BB pearl? I know there are two options: a) keep current voice plan and add data plan (but this is expensive) or b) change to a blackberry plan (for example the starter plan which is $45, but you don't get the same daytime minutes and lose on out the unlimited evenings/weekends.)

Basically, the objective of the data plan is to only use the BB messenger and not check emails or websites..

Any insight/leads would be very appreciative. TIA!~

[tbagg]

hmmmm...so this was an OUTBOUND telesales rep offering you this?

I'd very cautious my friend. By all tokens you just got REALLY lucky..but I'd try to ensure 100% of what plan you're on...hate to see you post back with a nightmare story.

p.s. the v360 isn't anything to write home about. It's still full-featured (for entry-level phones) but in NO God's Green Pasture worth $360 or whatever. You can buy one bnib for $150 on the forums. NEVERTHELESS don't let anybody tell you-you got taken.

If you're telling the truth, as already done-I applaud your success.


I got the deal by calling retentions - NOT a telemarketer calling me.

I was trying to say that a long time ago a telemarketer rep called me from Rogers and put the idea in my head that for the kind of cell plan I would need it would cost me a minimum of $80 per month.

Yes I am telling the truth - but I will know for sure when I get my first bill ;) As a side not the rep. said she will call me when she see's my phone has been activated to make sure that everything we talked about is all configured for my account. I have no worries!

[kanimara]

This is what I got:

200 Daytime Minutes
Unlimited e/w after 6
Voicemail
Call Display
30 Text Messages

$10.50
$18.50 including tax and SAF
And was able to get a $120 credit out of them through some questionable means.
My plan was this minus text messaging, and costing $50 a month previously (I did not have the voicemail call display bundle, and they were screwing me out of a $6/month credit I was supposed to get)

I'm wondering, do I have to call to lock in this plan?
What happens when my contract expires.

Also make sure you call a second time to verify your plan, just call regular customer service.
Because the first time I called the guy didn't put it into the system correctly, and I was paying the same as always.
Second time I called they did it right.

[Ryu69]

hey everyone. just wondering, when you got these deals, did they make you sign a contract? if so how long? i am not on a contract but do want to change my plan. will this way give me a better plan without signing on to a new contract? thanks

[Kwirky]

200 Daytime Minutes
Unlimited e/w after 6
Voicemail
Call Display
30 Text Messages

$10.50
$18.50 including tax and SAF
And was able to get a $120 credit out of them through some questionable means.
My plan was this minus text messaging, and costing $50 a month previously (I did not have the voicemail call display bundle, and they were screwing me out of a $6/month credit I was supposed to get)

OMG

That's an insane deal! Congrats! I'm definately jealous ;)

hey everyone. just wondering, when you got these deals, did they make you sign a contract? if so how long? i am not on a contract but do want to change my plan. will this way give me a better plan without signing on to a new contract? thanks

Yes, you get these deals by calling the retentions department, who are trying to retain you as a customer. To do that, they offer you a sweet deal in exchange for committing to a contract, otherwise there's no incentive for them to offer you a good deal when you could quit at any time.

[bubble.tea]

I got the deal by calling retentions - NOT a telemarketer calling me.

I was trying to say that a long time ago a telemarketer rep called me from Rogers and put the idea in my head that for the kind of cell plan I would need it would cost me a minimum of $80 per month.

Yes I am telling the truth - but I will know for sure when I get my first bill ;) As a side not the rep. said she will call me when she see's my phone has been activated to make sure that everything we talked about is all configured for my account. I have no worries!
Well my friend., this is just a sign of just how LITTLE Rogers likes to follow protocols and procedures. Retentions is CLEARLY for RETAINING Clients...and yet here is a proof that a keen DealHunter has sourced an AWESOME deal as a NEW customer. Bravo!!

hey everyone. just wondering, when you got these deals, did they make you sign a contract? if so how long? i am not on a contract but do want to change my plan. will this way give me a better plan without signing on to a new contract? thanks
yes sign a contract helps...but isn't an absolute.

out of contract, yes potentially better position., though NOT by any means the be all and end all "Holy Grail" of vantage points.

[lame23]

if im going to ask for a new phone....do they need the old phone.....??? Im currently browwing someone and I couldnt find the old phone i had for 3 years?? Also can this be all done in phone or should i just go to a branch??

[Haz]

While my plan is nowhere near as nice as kanimara's plan, I called in today to HUP a new phone. It's been 2 1/2 years for this particular line since I've had a HUP so I figured I should be able to get a decent deal.

I originally called in last Thurs and Fri trying to get a deal on the new HTC TyTN. They wouldn't budge on $399. After 2 calls today, I ordered me a shiny new HTC TyTN for $299+tax, no admin fee. My current retention plan stays they same but I had to go for a new 3 year plan.

Can't wait to get it! :cheesygri

[kasilka]

Hi everyone,

I'm currently on a corporate 3 year plan (200 daytime min, unlimited E &WE after6, voicemail, and caller id for $23).

1) I want to get free Rogers 2 Rogers. Is it possible?
2) If not Rogers 2 Rogers, is it possible to get My5?
3) Can I get anything free with a corporate plan?!?

Thanks

[Haz]

Hi everyone,

I'm currently on a corporate 3 year plan (200 daytime min, unlimited E &WE after6, voicemail, and caller id for $23).

1) I want to get free Rogers 2 Rogers. Is it possible?
2) If not Rogers 2 Rogers, is it possible to get My5?
3) Can I get anything free with a corporate plan?!?

ThanksAs with most people here, all you have to do is call Customer Relations and ask. I'm on a retention plan though I'm technically a corporate customer. I asked for R2R and 100 Canadian LD and got it, though I heard the My5 is only for the Mega Time Plans.

[Ducky]

you can basically change phones once per year at no cost (limited to a few choices of course)...you basically just extend your contract.


I have a question!!
I have been a customer of rogers for more than 3 years now and i still have the same phone and now it doesnt charge!! Is it reasonable to ask for a new phone and threatened to cancel if they dont??

[Ducky]

well, u can't call them up monthly and get a new phone every month...=)

Umm, isn't it whenever now? Just depends on how much you spend with them...

[Ducky]

just called yesterday and got a free samsung d807x...since i've already had my razr for over a year...i'm currently in the 2nd year of my 3 year contract...only extended contract by a few months...

i tried to get my voicemail of $6 waived...but failed...

so i'm still with my same plan for the past while...

250 daytime minutes
unlimited after 6pm on weeknights/all day on weekends
free call display
voicemail

$25 - $10 credit - $3 credit + $6 voicemail = $18...plus saf/911/taxes.

[Beradon]

you can basically change phones once per year at no cost (limited to a few choices of course)...you basically just extend your contract.or just forget about the cheap phones, wait 2 years and get a badass model for a 3 year contract extension.

[HowEver]

if im going to ask for a new phone....do they need the old phone.....??? Im currently browwing someone and I couldnt find the old phone i had for 3 years?? Also can this be all done in phone or should i just go to a branch??

They don't need the old phone. You bought it. Sell it.

[HowEver]

hey everyone. just wondering, when you got these deals, did they make you sign a contract? if so how long? i am not on a contract but do want to change my plan. will this way give me a better plan without signing on to a new contract? thanks

While you can change plans without signing a new contract, the deals in this thread are nearly all obtained by agreeing to an extension of 2 or 3 years. That's how the large discounts on new hardware, and the best new monthly plans, are negotiated.

you can basically change phones once per year at no cost (limited to a few choices of course)...you basically just extend your contract.

It's worth spending more to get a decent phone. While the "free" phones on offer were great last year, get something with the latest features. Newer and better phones are a lot faster (GUI-wise) and have better speeds for data and other purposes. Even if you might not use these features now, you might in a year. That, and the phone will have a better resale value later than what they are giving away now.

[Superfly]

FYI this is what I ended up with. I have been with Rogers for about 5 years total and I was on a three year contract that started Oct 2005. I had:

250 daytime
Free eve & weekends @ 6
EVM
CID
$25 + SAF + 911 + tax.

To this I recently called and added (after number portability):
R2R
100 LD
3 month network calling
and 125 text for $1 ($6 with a $5 credit)

So now it's $26 + SAF + 911 + tax.

I also got a Samsung D807 for $49 + $35 admin fee (tried to get rid of the fee with no joy) for extending my contract by 7 months (2 year contract from now). I was also assured many times throughout the conversation that my cancellation fee would remain the original at $200. The reason being that since this is not a new contract, but an extention of an old one. I need a new phone as the RAZR I got back in OCT 2005 is good, but reception in my condo is bad (fine everywhere else). I tried a friends 807 and it was much better. Also not a big fan of Motorola's menu system especially the phonebook. Anybody wanna buy a black V3 RAZR?;)

So I'm pretty happy with it. It's not a super deal like some of you here got, but after several calls that's all I could get. I tried for unlimited incoming, but not with any luck "YET". I'm gonna keep trying - in a nice way of course. It certainly pays to be nice.:)

CHEERS!!!

[shopper-X]

Well my friend., this is just a sign of just how LITTLE Rogers likes to follow protocols and procedures. Retentions is CLEARLY for RETAINING Clients...and yet here is a proof that a keen DealHunter has sourced an AWESOME deal as a NEW customer. Bravo!!

I did this also two weeks ago and mentioned it to tBagg in the Rogers My5 thread. I got a the following great deal for as a new signup. Mega Time Value with My5 for $20 per month + $5 for 1000 Canadian LD + $10 Everycall Essentials - $5 credit + SAF + e911 + taxes.

150 anytime + 100 bonus
per second billing after the 1st minute.
Unlimited WN/WE @ 6pm
My5
Unlimited local calling for 3 months
Unlimited data for 3 months
Unlimited text messaging for 3 months
Voice Mail (included in plan, therefore a $5 credit on the Essentials addon)
plus the usual other things.
Total of $30 + SAF + e911 + taxes

Rogers also gave me $100 off the k790a making it $79.99 on a three year including the 2GB memory card. Awesome phone!

[Kwirky]

Rogers to Rogers - Free Anytime, Long Distance or Local canada wide.??? thats not possible, its only local

ps Rogers 2 Rogers is only available local. you were misinformed.

Not true... http://www.shoprogers.com/store/wireless/services/voice/mobile-mobile-ld-saver.asp

Unlimited national calling between you and other Rogers Wireless customers!

Receive unlimited calling across Canada for calls you make to and receive from any other Rogers Wireless customers for only $15 per month.

[ah_rain]

Hi all...

I've been reading this thread for quite awhile...

my contract with Rogers will be up in Jan 2008
current plan I have is
250 day time + 25 min any time
unlimited weeknights starting from 8pm
unlimted weekends
free caller ID
$20/month

Do you think that I should call the C/R and ask for a deal now? or I should wait will my contract near to the end? Also, I wonder if I can still get a better deal than the current one that I have.

[cruisn76]

Update form my HUP back in April 30th 2007:

My original post and plan details.
POST # 8750 (http://www.redflagdeals.com/forums/showthread.php?p=4966823#post4966823)

1) Received a call yesterday from customer service 416-645-2105 as a follow/courtesy for my HUP (first time for me)

2) Service rep asked if I had any questions regarding my phone or plan.

A) I addressed the SAF + 911 fee saying other customers have that excluded/removed in there plan.

Solution: The rep had to jurisdiction with modifying plans so they transferred me to retention and it was removed. (saved $6.95) This really made my day. The 911 fee i have to pay. Didn't want to get too greedy.

B) Someone in this thread said they got their W810i for $0. I told the service rep I paid $49.99 (which was documented) and ask why that phone was offered @ $0 for 3yr HUP or New activation (which I didn't get).

Solution: Was put on hold for 5-7 mins and the end result was I didn't receive my $50 mail-in-rebate which I didn't even know applied in my situation. So i will be receiving a $50 mail-in-rebate in the mail to sent by with my proof of purchased. (Saved another 50 bones). Which = $0 for my w810i.

All in all, the follow up call can help in many as written above. If anyone has recently performed an HUP make sure you iron out any question or concerns since this seems like the last resort to sort out any problems with the account. A simple courtesy call from Rogers has turned out to be a very beneficial one for me. Again i believe it also has to do with whom you speak with when they call you. But i seems they are willing to make the customer happy.

----------------6.95 + taxes = 7.92 (SAF per month)
----x 36 mo. (for 3yr term) = 285.23
------------------ + $50 MIR = 335.23 Savings for the duration of my term (3yrs)

I think this is suffice to say I got a decent deal if you iron out the kinks

Just a heads up. Try it!!!!!!

[dealers]

BTW, what's the HUP stands for?

Update form my HUP back in April 30th 2007:

My original post and plan details.
POST # 8750 (http://www.redflagdeals.com/forums/showthread.php?p=4966823#post4966823)

1) Received a call yesterday from customer service 416-645-2105 as a follow/courtesy for my HUP (first time for me)

2) Service rep asked if I had any questions regarding my phone or plan.

A) I addressed the SAF + 911 fee saying other customers have that excluded/removed in there plan.

Solution: The rep had to jurisdiction with modifying plans so they transferred me to retention and it was removed. (saved $6.95) This really made my day. The 911 fee i have to pay. Didn't want to get too greedy.

B) Someone in this thread said they got their W810i for $0. I told the service rep I paid $49.99 (which was documented) and ask why that phone was offered @ $0 for 3yr HUP or New activation (which I didn't get).

Solution: Was put on hold for 5-7 mins and the end result was I didn't receive my $50 mail-in-rebate which I didn't even know applied in my situation. So i will be receiving a $50 mail-in-rebate in the mail to sent by with my proof of purchased. (Saved another 50 bones). Which = $0 for my w810i.

All in all, the follow up call can help in many as written above. If anyone has recently performed an HUP make sure you iron out any question or concerns since this seems like the last resort to sort out any problems with the account. A simple courtesy call from Rogers has turned out to be a very beneficial one for me. Again i believe it also has to do with whom you speak with when they call you. But i seems they are willing to make the customer happy.

----------------6.95 + taxes = 7.92 (SAF per month)
----x 36 mo. (for 3yr term) = 285.23
------------------ + $50 MIR = 335.23 Savings for the duration of my term (3yrs)

I think this is suffice to say I got a decent deal if you iron out the kinks

Just a heads up. Try it!!!!!!

[bubble.tea]

I did this also two weeks ago and mentioned it to tBagg in the Rogers My5 thread. I got a the following great deal for as a new signup. Mega Time Value with My5 for $20 per month + $5 for 1000 Canadian LD + $10 Everycall Essentials - $5 credit + SAF + e911 + taxes.

150 anytime + 100 bonus
per second billing after the 1st minute.
Unlimited WN/WE @ 6pm
My5
Unlimited local calling for 3 months
Unlimited data for 3 months
Unlimited text messaging for 3 months
Voice Mail (included in plan, therefore a $5 credit on the Essentials addon)
plus the usual other things.
Total of $30 + SAF + e911 + taxes

Rogers also gave me $100 off the k790a making it $79.99 on a three year including the 2GB memory card. Awesome phone!
AHHH, OKAY I think YOU were the person who I was asking about. I don't think it's a 100bonus per se...rather you're just getting the 250min plan but WORDED as such to make you think it's special. I was asking because there isn't really a bonus of 100mins 'as such' to be commonly appended to any plan. Would you please confirm?

[Mike_C]

BTW, what's the HUP stands for?

Hardware Upgrade..

[shopper-X]

AHHH, OKAY I think YOU were the person who I was asking about. I don't think it's a 100bonus per se...rather you're just getting the 250min plan but WORDED as such to make you think it's special. I was asking because there isn't really a bonus of 100mins 'as such' to be commonly appended to any plan. Would you please confirm?

I sent you that in a PM, but here is a scan of the plan:
http://img58.imageshack.us/img58/9690/rogerswirelessua7.jpg
They gave me My5 included in the $20 for the length of the term because I did not want the LOCAL Network Calling.
The Plan is really $27 but you get a $7 per month credit for the early WN/WE start.

[Haz]

I sent you that in a PM, but here is a scan of the plan:
http://img58.imageshack.us/img58/9690/rogerswirelessua7.jpg
They gave me My5 included in the $20 for the length of the term because I did not want the LOCAL Network Calling.
The Plan is really $27 but you get a $7 per month credit for the early WN/WE start.
Now where was this advertised? I don't think I've ever seen it.

[bubble.tea]

wow...that's pretty interesting!! Thanks for the scan.

Can you answer Haz's question?

I wonder if Retention reps can slipstream the RET1311 or whatever the std SOCCODE plan is with THIS plan's features...

[bubble.tea]

shopper-x...here's something fun to try please.

Log into your online account. Click on Wireless Essentials. When you are on your own lines' page with all the essentials and such listed, and your phone number...right click and choose /view source/

Do a search for SOC...and tell me what it is.

WRT to what I was asking previously., the +100 bonus mins is a SPECIFIC aspect of this promo and isn't something any rep can just add onto any other plans...thank you-that's my answer ;)....bummer I was hoping it was compatible with ANY plan.

[CJJ25]

okay guys,

I got my new bill - $40 worth of internet data usage!!! total is like 800kb??? wtf...........is there a mistake????

Also, they did make a mistake with my phone HUP cost. They made it $99 instead of $49........

Also for the fact that I had to call in Rogers 3,4 times to get my HUP (they messed up the shipping everytime) and I had to go into a store myself to get the phone, should I be complaining???

And do you think I can use this to negotiate for a better deal? maybe free 2mb of internet usage?? what do you guys think. :razz:

[jay_bionic]

I managed to get the new HTC TyTN phone for $149 on a 3 year renewal. Do you guys think that is a good deal as well as a good phone?

http://www.shoprogers.com/images/htc_tytn_350x480.gif

[shopper-X]

shopper-x...here's something fun to try please.

Log into your online account. Click on Wireless Essentials. When you are on your own lines' page with all the essentials and such listed, and your phone number...right click and choose /view source/

Do a search for SOC...and tell me what it is.

WRT to what I was asking previously., the +100 bonus mins is a SPECIFIC aspect of this promo and isn't something any rep can just add onto any other plans...thank you-that's my answer ;)....bummer I was hoping it was compatible with ANY plan.

I can right click but View Source is greyed out. Also the Source under the View menu option is greyed out.

Now where was this advertised? I don't think I've ever seen it.

This is the regular plan here in Regina Saskatchewan.
I however spoke with retention instead of a regular CSR to get the Local Network Calling changed to My5 (which is the first plan in the scan below minus $5) and get the $5 1000 CLD option. Most Regina plans come with Voice Mail and exact billing (per second after 1st minute).

Here are the full scans and a screenshot of the website:
http://img244.imageshack.us/img244/7196/rogerswireless0507mtmw5sa7.jpg
http://img244.imageshack.us/img244/7890/rogerswireless0507mtmw5db4.jpg
http://img172.imageshack.us/img172/8968/rogerswirelesswebsitevk7.jpg

[doobievibes]

I managed to get the new HTC TyTN phone for $149 on a 3 year renewal. Do you guys think that is a good deal as well as a good phone?
If that is true, that is insane! How were you able to do it? Did you just ask them? Did you get them to match someone else (if there is something to match)? Did you threaten to cancel? Did you just beg and plead?

[jay_bionic]

If that is true, that is insane! How were you able to do it? Did you just ask them? Did you get them to match someone else (if there is something to match)? Did you threaten to cancel? Did you just beg and plead?

My contract came to an end and I asked them if they could give me a Blackberry for free. The lady that I got said "Sure, no problem". Then I asked her if it was possible to get the HTC phone for free. She came back after two minutes and told me that it would be $149.

[Solex]

My contract came to an end and I asked them if they could give me a Blackberry for free. The lady that I got said "Sure, no problem". Then I asked her if it was possible to get the HTC phone for free. She came back after two minutes and told me that it would be $149.

Jay do you have a big data plan? How much is your monthly bill? Was this done through normal upgrades or through corporate upgrades?

[bubble.tea]

Yay for Rogers RELIABLE website :).

Server Application Error
The server has reached the maximum recovery limit for the application during the processing of your request. Please contact the server administrator for assistance.

shopper-x...greyed out eh? I wonder if you're looking in the right page at all...or if Rogers finally decided the information was too 'privileged' for customers to have at their fingertips-and blocked it. I'd verify myself, but as you can see...the website is overwhelmed at the moment.

[jay_bionic]

Jay do you have a big data plan? How much is your monthly bill? Was this done through normal upgrades or through corporate upgrades?

I have no data plan and am paying $50/month. This was done thru normal upgrade.

[Haz]

I have no data plan and am paying $50/month. This was done thru normal upgrade.At $50/month for 36 months = $1800, more than most of us retention plan people. That's likely a reason you got such a good deal. :)

[shopper-X]

Yay for Rogers RELIABLE website :).



shopper-x...greyed out eh? I wonder if you're looking in the right page at all...or if Rogers finally decided the information was too 'privileged' for customers to have at their fingertips-and blocked it. I'd verify myself, but as you can see...the website is overwhelmed at the moment.

No worries. I can tell my plan is not the same as quoted on the phone but the math and features are current. I called and verified and from what I can see they gave me the $25 My5 Plan 200 + 50 not the 150 + 100 (see scans I posted). Same difference for me. They also put my plan at $32 - $7 early evenings credit - $5 extra credit (below as Monthly Plan Credit) = $20. To me, I do not care about the math as long as the end result is the same. They are changing me for the $10 essentials - $5 credit and $5 LD = $30 plus fees an taxes. Also no activation, first month free and $100 off k790a. I picked the phone up at the store because I'm impatient and so my current balance is credit $100.

Here is what is on the page:

My Current Price Plan

200 Wkday / Unltd. Eve/Wkends - $32.00
Additional Minute Rate: $0.30
Chat N' Send Bonus
50 Minute Bonus
200 Wday/Unltd Eve/Wkend
Local Airtime Bonus

Additional Services
Call Forward/Trans.Pay Per Use
Partial Detail Billing
MY5

Discount(s)
Telesales Activation Fee Cr - To be removed on 16/06/2007
Value Pack 1 Month Credit - To be removed on 16/06/2007
Monthly Plan Credit = $12
Telesales Monthly Fee Credit - To be removed on 16/06/2007
Early Evening/Wkends Plan Cr - To be removed on 16/06/2007
Early Evening/Wkends Plan Cr
Local Airtime Bonus - To be removed on 16/09/2007
Chat N' Send Bonus - To be removed on 16/09/2007
Unlimited Data - To be removed on 16/09/2007
33.3% Value Pack Add-on Disc.

My Current Wireless Essentials
$10 Every Call Value Pack = $5
Canadian LD Anytime Option = $5

[bubble.tea]

Finally the page works!! I was a little intrigued to resolve the question I posed above so I'm glad it was as I had suspected. With that in mind, another attempt at instructing you where to properly go.

From the main log-in page>>>Manage my Wireless Services>>>from within the this new page., choose /view page source code/ or whatever it is.

It is NOT greyed out-I just checked it on my account(s).

Do a search for 'strPricePlan'. Tell me what you find.

[hicaliber_]

is it possible to get like a month - month retention or a 1 year?

[kflan]

okay guys,

I got my new bill - $40 worth of internet data usage!!! total is like 800kb??? wtf...........is there a mistake????



No mistake. If you're not on a data plan, you get charged 5 cents per kB. Adds up VERY fast.

[Chin-Pang]

When did I say anything about the manufacturer's warranty being void on a subsidized phone? I believe the discussion was about the possibility of having an extended warranty if the phone purchase was made on a credit card that provides such a service (some credit cards will double the warranty). I believe the way this works is once the manufacturer's warranty has expired the credit card company will warrant the product for up to one additional year (somebody please correct me if I'm wrong).

Are you suggesting that a 100% fully-subsidized phone would qualify for extended warranty from the credit card company? If the phone is 100% subsidized then there wouldn't even be a credit card charge. Why would the credit card company extend your warranty in this case?

What experience have you had with your credit card company? I've never had to use one of these extended warranties and it would be great if it applied to subsidized phones. Might some credit card companies have different policies regarding this? Glad to hear you've had good luck because the guy at the Rogers store told me otherwise. I guess maybe he was misinformed.

Thanks.

Why are you so quick to dismiss this avenue? The warantee is provided through the manufacturer of the phone. It is no way VOIDED by it being bought for FULL RETAIL PRICE, OR for 100% subsidized price from a provider.

Pursue it, and you SHOULD be pleasantly surprised. My Credit Card company has been MOST accomodative for anything wireless related that I was not able to tend to directly otherwise.

[shopper-X]

Finally the page works!! I was a little intrigued to resolve the question I posed above so I'm glad it was as I had suspected. With that in mind, another attempt at instructing you where to properly go.

From the main log-in page>>>Manage my Wireless Services>>>from within the this new page., choose /view page source code/ or whatever it is.

It is NOT greyed out-I just checked it on my account(s).

Do a search for 'strPricePlan'. Tell me what you find.

I have the Store signup printout and it says"
"Price Plan: 17893YMW6 MY5 200 Wkdy, Unl. Eve/Wknd $32.00"

Okay, Greyed out in IE6 not Firefox.

'<!--strPricePlan=17893YMW6-->'
'<input type="hidden" name="strPricePlan" id="strPricePlan" value="200 Wkday / Unltd. Eve/Wkends&nbsp;-&nbsp;$32.00">'
'<!-- SocCode:CLFWDPPU -->'
'<!-- SocCode:CNS3YR47N -->'
'<!-- SocCode:ECVPKG10G -->'
'<!-- SocCode:MY5MSMEGA -->'
'<!-- SocCode:NINE11SK -->'
'<!-- SocCode:RTLD1000A -->'
'<!-- SocCode:S50MW47N -->'
'<!-- SocCode:SAF695 -->'
'<!-- SocCode:S200EW47A -->'
'<!-- SocCode:PARTDETL -->'
'<!-- SocCode:NINE11FEE -->'
'<!-- SocCode:LA4MW47N -->'
'<!-- SocCode:M5UBL47IN -->'
'<!-- SocCode:MBBFOE3E -->'





http://img234.imageshack.us/img234/6835/rogerswirelessrc5.jpg

[krazy_leb]

OK, who here thinks I got screwed haha, I just got off the phone with retentions they offered me this and I took it.

350min + 350 Bonus Daytime min
Unlimited Early Eventing and Weekends
Unlimited local calling for 6 months
45 dollars + 5 dollars for VM and CID and 125TEXT + System Access free etc...etc...

Now I had that same plan prior to complaining to retentions, all they offered me was 5 dollars off (WM and CID and 125 Text package was 10 dollars )
They also gave me a k790 for 129.99 sent via UPS should have it in a few days.
What do you think, be honest I kinda think I got a little screwed do you think I should call back ?

[kanimara]

Yeah you got screwed hard.
Keep calling them back and saying it's too pricey it's too pricey.
And do not take any offer you aren't happy with

[sjwong]

Finally the page works!! I was a little intrigued to resolve the question I posed above so I'm glad it was as I had suspected. With that in mind, another attempt at instructing you where to properly go.

From the main log-in page>>>Manage my Wireless Services>>>from within the this new page., choose /view page source code/ or whatever it is.

It is NOT greyed out-I just checked it on my account(s).

Do a search for 'strPricePlan'. Tell me what you find.


bubble.tea, thanks for the providing this info. It works as I have been wanting to find out what my strPricePlan are for my 3 phones.

[ah_long]

on 3 years they offered me:

tytn 299
s621 149
k790 79

which one should i get?
i haf the k790, so i'm deciding ebtween S621 and tytn, which one is a better deal

[Beradon]

on 3 years they offered me:

tytn 299
s621 149
k790 79

which one should i get?
i haf the k790, so i'm deciding ebtween S621 and tytn, which one is a better dealDepends. What kind of plan are they giving you for 3 years?

[the watcher]

i'm on a corporate plan and they're really not budging.
she said she can gimme a megatime plan and give me a 5$ monthly credit which would give me:

150 daytime
unlimited incoming
unlimited network
CID + VM + 125 txt
for around 45$ a month including the 5$ credit and taxes on a 3 yr renewal.

anyone have beter luck that had corporate plans?

[vrus]

i'm on a corporate plan and they're really not budging.
she said she can gimme a megatime plan and give me a 5$ monthly credit which would give me:

150 daytime
unlimited incoming
unlimited network
CID + VM + 125 txt
for around 45$ a month including the 5$ credit and taxes on a 3 yr renewal.

anyone have beter luck that had corporate plans?

I'm sure you can do better. I have what you have minus ul incoming and network , but 250 mins for 20$. i had the option of adding ul incomign for 5$ more but I declined for now. This is on non corp btw.

btw ever since i switched up the plan I havn't been getting my bill at the normal time. is this normal?

[Vickel]

if you get ever get any good plans offered tell them to note it right away, and get their id and name.
i was supposed to get 1000 ld minutes for free, but the rep didnt note it and now i get 100,
100 is not bad, 1000 is better

[ah_long]

Depends. What kind of plan are they giving you for 3 years?

i'm goin to stay with them anyways.. they let me continue my current plan..i may be able to argue for a lil more though

200 wkdays
6pm wknites unlim
wkends unlim
cid
1000 Canadian LD
R2R

$30 for all.. trying to get them to throw in VM and/or bring the wkdays minutes up and/or lower the monthly fees..

so i'm still debating between the TYTN and the S621

[Haz]

i'm goin to stay with them anyways.. they let me continue my current plan..i may be able to argue for a lil more though

200 wkdays
6pm wknites unlim
wkends unlim
cid
1000 Canadian LD
R2R

$30 for all.. trying to get them to throw in VM and/or bring the wkdays minutes up and/or lower the monthly fees..

so i'm still debating between the TYTN and the S621I personally opted for the TyTN because of the keyboard and screen. Haven't tried either so I can't make any specific comments on them.

[ah_long]

I personally opted for the TyTN because of the keyboard and screen. Haven't tried either so I can't make any specific comments on them.

i realized the TYTN has been out for almost a year while the S621 is out for about half a year...

is the battery life on the TYTN really that bad?

[doanemister]

Can someone get down in one post what the best realistically possible deal is through customer retention?
Airtime, LD, Data, etc. After going through 600+ posts it gets confusing on what would be the best possible scenario.
Has anyone got good retention deals on the family plan?
Has anyone got a Blackberry for free?
What about data on the family plan?

Something we can use as a template when we call!

Thanks
Doanmister

[Vickel]

Can someone get down in one post what the best realistically possible deal is through customer retention?
Airtime, LD, Data, etc. After going through 600+ posts it gets confusing on what would be the best possible scenario.
Has anyone got good retention deals on the family plan?
Has anyone got a Blackberry for free?
What about data on the family plan?

Something we can use as a template when we call!

Thanks
Doanmister

the first post should give you a good idea

basic rentention plan is
250 minutes
unlimited evengins and weekends
caller ID
rogers to rogers

$20 for 8pm
$25 for 6pm

should be easy to get if you are 1 year into your contract

[PQpine413]

would you guys recommend buy their phones for the discounted price, sell it for some extra cash so you can buy a phone that you want or trade for a phone that you want?

[batcave]

okay guys,

I got my new bill - $40 worth of internet data usage!!! total is like 800kb??? wtf...........is there a mistake????

...

And do you think I can use this to negotiate for a better deal? maybe free 2mb of internet usage?? what do you guys think. :razz:
four or so years ago when I first got my Palm, I racked up a $300 internet charge in one month. I complained because they did not put me on the right plan. Luckily they credited me back the cost and then put me on a $40 (7MB) plan

Now, u can get 5MB of internet data for $5 or 10MB for $10.

http://www.shoprogers.com/store/wireless/services/voice/navigate-mobile-internet.asp

[Ubershopper]

i realized the TYTN has been out for almost a year while the S621 is out for about half a year...

is the battery life on the TYTN really that bad?

I have been using the 8525 (comes unlocked) on Rogers with an old SIM chip. I can't compare to the other devices, and (obviously) can't comment on how your particular use will use power. However, I can tell you about the changes on my device; I have been using WM 6 happily - ran much faster than the WM 5 that came on the device and I wanted Windows Live Mobile... I was using radio 1.35 for a while. I upgraded to 1.41 recently and saw a significant improvement in battery life, based on my typical use (UTMS network, few calls a day, text messaging, bluetooth sync for earpiece and a few WIFI connections per day).

Of course, flashing to an updated Radio or OS, might void your Rogers warranty for software issues, as well as interfereing with your ability to use Rogers MyMail service.

MM

[Beradon]

i'm goin to stay with them anyways.. they let me continue my current plan..i may be able to argue for a lil more though

200 wkdays
6pm wknites unlim
wkends unlim
cid
1000 Canadian LD
R2R

$30 for all.. trying to get them to throw in VM and/or bring the wkdays minutes up and/or lower the monthly fees..

so i'm still debating between the TYTN and the S621Well for that plan, $299 for the TyTN isn't so bad taken into consideration they didn't force you to get a data plan. It'll cost you upwards of $600-700 to get an unlocked TyTN in the open market so I say you're getting a fair deal.

[rupture]

I have been using the 8525 (comes unlocked) on Rogers with an old SIM chip. I can't compare to the other devices, and (obviously) can't comment on how your particular use will use power. However, I can tell you about the changes on my device; I have been using WM 6 happily - ran much faster than the WM 5 that came on the device and I wanted Windows Live Mobile... I was using radio 1.35 for a while. I upgraded to 1.41 recently and saw a significant improvement in battery life, based on my typical use (UTMS network, few calls a day, text messaging, bluetooth sync for earpiece and a few WIFI connections per day).

Of course, flashing to an updated Radio or OS, might void your Rogers warranty for software issues, as well as interfereing with your ability to use Rogers MyMail service.

MM

Hrmmm I've been using my 8525 with the 1.40 radio for about a month now and things seem to work well for the most part. My battery life went downhill after I flashed to 1.41, so I had to revert back.

[the watcher]

how often do u guys call. i called 2 days in a row and the guy was like "well as previously mentioned to you yesterday bla bla bla..."
wat do u guys say everytime u guys call?!?!

[the watcher]

I'm sure you can do better. I have what you have minus ul incoming and network , but 250 mins for 20$. i had the option of adding ul incomign for 5$ more but I declined for now. This is on non corp btw.




ideally i wanted something like:
200 (or more) daytime
unlimited EV/WE after 6
unlimited incoming
unlimited network
CID
VM
125 (or more) txt
1000 LD (optional)
for around 25$ a month before SAF and taxes

but their really not budging on me once i tell them i'm on corporate and i wouldn't mind leaving corporate to get a beter plan.
i don't even need a new phone at this point i just want a beter plan.

[Haz]

how often do u guys call. i called 2 days in a row and the guy was like "well as previously mentioned to you yesterday bla bla bla..."
wat do u guys say everytime u guys call?!?!On Monday, I called 3 times. Once in the morning to negotiate the TyTN pricing and then again around 6pm to regotiate the price again and then 20 minutes after that to actually order the phone.

The second time I called, the CSR mentioned about my earlier call and I said, "I'm calling to ask for a better deal. I figure it can't hurt to ask again." She said she probably can't do any better but will check anyway. Then she came back with a better price.

[Solex]

ideally i wanted something like:
200 (or more) daytime
unlimited EV/WE after 6
unlimited incoming
unlimited network
CID
VM
125 (or more) txt
1000 LD (optional)
for around 25$ a month before SAF and taxes

but their really not budging on me once i tell them i'm on corporate and i wouldn't mind leaving corporate to get a beter plan.
i don't even need a new phone at this point i just want a beter plan.

It's not impossible that you'd be able to get that for $25 but you'd have to get lucky or have a very favourable history with Rogers (ie multiple rogers products, large bills in the past, etc.).

Unlimited incoming is a $10 feature so often they'll give it to you for $5 but I would think you would have to get lucky if you want that package for $25.

[jay_bionic]

On Monday, I called 3 times. Once in the morning to negotiate the TyTN pricing and then again around 6pm to regotiate the price again and then 20 minutes after that to actually order the phone.

The second time I called, the CSR mentioned about my earlier call and I said, "I'm calling to ask for a better deal. I figure it can't hurt to ask again." She said she probably can't do any better but will check anyway. Then she came back with a better price.

If you don't mind me asking, how much did you manage to get the phone for?

[jheega]

I had the following plan:
200 daytime minutes
Unlimited Eve/Wkds (6PM)
Call Display ($6/month)
for $25 + Call Display + SAF + 911= $38.45 before taxes

I called today, told them I wanted to cancel and switch to Telus, because they were offering the EPP 17.30 and I was offered this:

250 daytime minutes
Unlimited Eve/Wkds (6PM)
Call Display, Call Waiting, Call Forwarding
Enhanced Voicemail
100 Long Distance minutes (Canada)
all for $20/month plus SAF+911 on a 3 year plan = $27.45 before taxes.
I'll also get a $50 credit back to my account when I get a new phone.

So I'm saving a little over $10 a month, I'm happy, looks like I'll be staying with them. Thanks RFD!!

[bubble.tea]

On Monday, I called 3 times. Once in the morning to negotiate the TyTN pricing and then again around 6pm to regotiate the price again and then 20 minutes after that to actually order the phone.

The second time I called, the CSR mentioned about my earlier call and I said, "I'm calling to ask for a better deal. I figure it can't hurt to ask again." She said she probably can't do any better but will check anyway. Then she came back with a better price.

http://img.photobucket.com/albums/v283/petawawa/smilies/bow.gifhttp://img.photobucket.com/albums/v283/petawawa/smilies/sm_canada.gif

[S150PM]

It's not impossible that you'd be able to get that for $25 but you'd have to get lucky or have a very favourable history with Rogers (ie multiple rogers products, large bills in the past, etc.).

Unlimited incoming is a $10 feature so often they'll give it to you for $5 but I would think you would have to get lucky if you want that package for $25.

I just call in today to Roger customer relation (first time ever call to Rogers, don't have any Roger product), say I'm working for a company and looking for EPP plan, something comparable to Bell EPP and got this plan for 3 years.

200 min
My5
Unlimited incoming call
Unlimited Weekend
Unlimited EV 8PM-7AM
Free Call Display, CW, CF, CC
Free 100 min long distance
Free $5 mobile internet 5MB

Free Motorola K1 KRZR

for $25 + SAF + 911 = $32.45 + tax

[bubble.tea]

I just call in today to Roger customer relation (first time ever call to Rogers, don't have any Roger product), say I'm working for a company and looking for EPP plan, something comparable to Bell EPP and got this plan for 3 years.

200 min
My5
Unlimited incoming call
Unlimited Weekend
Unlimited EV 8PM-7AM
Free Call Display, CW, CF, CC
Free 100 min long distance
Free $5 mobile internet 5MB

Free Motorola K1 KRZR

for $25 + SAF + 911 = $32.45 + tax

It would be nice to see some proof., or a transcript of your call.

I REEEEEEEEEEEALLY do not believe you....precisely for the simple question which is....what pray-tell is the 'Bell EPP' to which you are comparing??? since Bell doesn't have Unlimited incoming(don't they? hehe I'm so out of the loop with non-Roger plans lol), nor my5.

[Haz]

If you don't mind me asking, how much did you manage to get the phone for?Same as another member, $299, no admin fee. Not a smoking deal but good enough considering it's new and I don't have a data plan. If any of you get a better deal, we'll see what they can do for me then. ;)

[HowEver]

Agreed, I'd like to see a screen capture of his first invoice. It's likely $25 plus a slew of charges.

It would be nice to see some proof., or a transcript of your call.

I REEEEEEEEEEEALLY do not believe you....precisely for the simple question which is....what pray-tell is the 'Bell EPP' to which you are comparing??? since Bell doesn't have Unlimited incoming(don't they? hehe I'm so out of the loop with non-Roger plans lol), nor my5.

[bubble.tea]

...
200 min
My5
Unlimited incoming call
Unlimited Weekend
Unlimited EV 8PM-7AM
Free Call Display, CW, CF, CC
Free 100 min long distance
Free $5 mobile internet 5MB

Free Motorola K1 KRZR

for $25 + SAF + 911 = $32.45 + tax
KRZR is $179 credited?
Unlim incoming $10 credited?
$5 WAP $5 credited?
My5 $10 credited?
True there's no VM, and only 200mins at 8pm so $20plan basically
($5 can be played around with basically)
Quite an impressive offer for a new customer. Dude., got a BLOODY LUCKY and stupid Rep :).

Agreed, I'd like to see a screen capture of his first invoice. It's likely $25 plus a slew of charges.
hehe.

[chinsterr]

Bell DOES have unlimited incoming , I had it on my previous Bell phone (it costs more than 10$ at the time)

Just out of curiosity, I called rogers retention not too long ago and was able to get free incoming or free R2R . I picked R2R , did i make the right decision ? I mean most of my friends are on the rogers network so that would mean free calls to and from to them , correct ?

btw, i got ..

200 Weekday Mins
Unlimited Eve/Weekend @ 6pm
Caller ID, Conference, Call waiting
Voice Mail
R2R

--> $25 + SAF + 911 + Tax

I think its not bad for my first attempt . I would really like it if they upped my minutes to 250 or included some long D or even some free text messages !

I decided to save my HUP for when the iPhone releases :)

[ah_long]

this is what i got..

$25
250 min daytime
unlim evening/wkends starting 6pm
CID, VM, 125 txt msgs
R2R
1000 Canadian LD

3 yrs, tytn for 299

[rp_guy]

i'm trying to be nice and they won't give me any deals !!!!!!!!! every time i call, they just say that i have a good plan and there's nothing else to do. WHAT DO I DO????

[dealers]

I don't think how you all are doing this. I called twice and they said they don't have any plan that was mentioned!! Any advices!!

[chinsterr]

I don't think how you all are doing this. I called twice and they said they don't have any plan that was mentioned!! Any advices!!

You have to be a rogers customer for a certain period of time before you can get a retention plan ... to my knowledge

[myapple]

You have to be a rogers customer for a certain period of time before you can get a retention plan ... to my knowledge
First thing they ask for when you call in is for your wireless number. If they see you have a very new account or no account at all, probably won't get much of a deal.

[krazy_leb]

OK, who here thinks I got screwed haha, I just got off the phone with retentions they offered me this and I took it.

350min + 350 Bonus Daytime min
Unlimited Early Eventing and Weekends
Unlimited local calling for 6 months
45 dollars + 5 dollars for VM and CID and 125TEXT + System Access free etc...etc...

Now I had that same plan prior to complaining to retentions, all they offered me was 5 dollars off (WM and CID and 125 Text package was 10 dollars )
They also gave me a k790 for 129.99 sent via UPS should have it in a few days.
What do you think, be honest I kinda think I got a little screwed do you think I should call back ?

OK I just called back in, my phone has not left there yet (All UPS has is billing information and I was promissed the phone in 3 buisness days 5 at the most). Anyways after nagging for about half an hour I got yet another 10 bucks off my plan above. Who here still thinks im getting screwed ????? Please tell me dont be shy lol

[TheLowBaller]

This is my current plan. I've been with Rogers for the past 3 years and my contract is coming up in August. I don't know how some of you are getting these ridiculously high-featured low-priced plans!

200 Wkday/Unltd. Eve/Wkends $20.00
$10 Communicate Value Pack 10.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total Wireless charges before Taxes $37.45
G.S.T. 2.25
P.S.T. 2.62
Your total new charges $42.32

Additional Services
Detailed Billing
Network Features *
Rogers to Rogers Calling
125 Sent/Unlim Received Text

[RedStar Inc]

I've been a rogers customer for 6 years, the past 3 without a contract.

I called them today and that's the deal I got:

SE W810i Black $50, no activation, just tax
(there's also a promo for a FREE 4gb sd card)

250 minutes
e/w 6PM unlimited
R2R
100 LD
Caller ID, Call Forwarding, Voice Mail

$25 + SAF + 911 on a 3 year contract

[JWL]

Just called Rogers to do a Hardware upgrade to the Samsung D807x. I said that since I have a lot of services with Rogers (cable, home phone and 3 wireless) I was hoping to get a better deal on the HUP. She said OK, give me a minute.

This is what she offered: $0, shipped at no charge, no activation fee. She did extend the contract for 6 months (from 18 months to 2 years), but at $15+SAF+911 for 250 minutes + Unlimited evenigs/weekends + call display - $1.50 bundle savings I can live with it!

I had myself all ready to bargain when I called, but I thought I would have trouble getting her down below $0 so I just accepted her offer. :D

[beanex]

The best I got was
$25 +SAF+911
250 minutes
Eve+Wkend 6pm
Un. Incoming
VM
CID
100 LD

R2R $5/month

3 years
W810i $50 activation waived

[Beradon]

Anyone know the difference between regular and Enhanced Voice Mail?

[shopper-X]

Anyone know the difference between regular and Enhanced Voice Mail?

There is a Rogers Sticky on HoFo for everything Rogers.
Rogers Sticky (http://www.howardforums.com/showthread.php?t=506171)
Explaining Enhanced Voice Mail Sticky (http://www.howardforums.com/showthread.php?s=&threadid=541941)


Now, on top of the Paging feature, Enhanced voicemail also provides:
-more message storage, 25 messages with 10 day storage
-skip password(4,2,1,2) so you don't have to enter your PIN when calling from your cell
-instant callback/call return of the person who left the message (8 while listening to message)
-Group messaging, send a single VM to 25 people
-paging (outcall notification)*

*when you have enhanced voicemail, you have an option that I call "paging". What this means is that when somebody calls you they can press 5 before the beep and you will get a sms with text containing that person's callback #, hence a page.
it's a great system and it even uses CALLID so that person doesn't have to manually key in the number like the Fido offering.

[bubble.tea]

Anyone know the difference between regular and Enhanced Voice Mail?

yes, a toonie (if you're talking about communicate pkgs)...or $3 I think on it's own.

[xeodragon]

Does anyone know what's better, Rogers to Rogers or Unlimited Incoming?

[Tsidneku]

Mediocre plan, just wanted more LD to begin with.

100 Anytime Minutes
Unlimited Incoming
Unlimited Evening/Weekends from 6pm
1000 Canadian LD
Caller ID / Voice Mail
125 Text Messages

$35.

[chinsterr]

Does anyone know what's better, Rogers to Rogers or Unlimited Incoming?

Depends on if you mainly call people who have rogers phones. Since most of my friends are on rogers with R2R , that works out better for me --- its like free outgoing and incoming !

[jazziman]

i called the other day.. i already have a good plan but was willing to renew 2 phones on 3 year terms, but the guy said it was IMPOSSIBLE to add 125 txt messages (or even 30 for that matter). he said its not even an option for him to select. is this the truth?? my current plan is
250 day
unlimited evening/weekends 6pm
r2r
callid
100 long distance

[the watcher]

so i finally got some decent offers:

Offer 1:
250 min
EV/ WE after 6
cid vm 125 txt
R2R
25$

Offer 2:
100
EV/WE after 6
unl inc.
R2R
cid vm 125 txt
30$

Trying to get # 1 but with unlimited incomming added.

[MACMAC]

so i finally got some decent offers:

Offer 1:
250 min
EV/ WE after 6
cid vm 125 txt
R2R
25$

Offer 2:
100
EV/WE after 6
unl inc.
R2R
cid vm 125 txt
30$

Trying to get # 1 but with unlimited incomming added.


Not too bad.

Did you tell the Rep what you wanted, or did you ask what they could offer you?

[the watcher]

Not too bad.

Did you tell the Rep what you wanted, or did you ask what they could offer you?

i said i wanted something better and he made a few offers, then i explained wat i wanted and he adjusted accordingly. got a really nice rep tough.
i shoulda asked for LD mins

[klue]

Called in yesterday and got:

250 daytime
unlimited e/w @ 6
caller id
1000 LD in canada

total bill is $25+tax:D

oh yea... system access fee+911 waived :twisted:

[ah_long]

make sure you guys ask them to waive the $35 dollars shipping, and to apply an extra 10 dollars credit.. just get them to match the online offer..

from rogers online site:

EXCLUSIVE Online Offer
Buy a Phone and Plan and choose from:
- $50 Future Shop Gift Card
- $50 American Express Gift Card
- $50 Restaurant Gift Card
Also, receive a $10 Activation Credit and FREE Shipping.

[Beradon]

yes, a toonie (if you're talking about communicate pkgs)...or $3 I think on it's own.

There is a Rogers Sticky on HoFo for everything Rogers.
Rogers Sticky (http://www.howardforums.com/showthread.php?t=506171)
Explaining Enhanced Voice Mail Sticky (http://www.howardforums.com/showthread.php?s=&threadid=541941)

Do you know if the regular VM can notify you of new messages? I mean if you were to be in an area where there's no coverage (ie. subway) and someone left you a voice message, would your phone be notified once you get into a area with coverage?

I know the Enhanced VM sends an SMS and that will work (just like Fido) but I'm not sure if the Regular VM functions the same way.

[clevelandindians]

i have 1.5 yrs left on my 3 yrs contract...
how likely is it for me to get a good deal
since i've been having problem wiz the csr screwining up my price plan?

[bubble.tea]

Do you know if the regular VM can notify you of new messages? I mean if you were to be in an area where there's no coverage (ie. subway) and someone left you a voice message, would your phone be notified once you get into a area with coverage?

I know the Enhanced VM sends an SMS and that will work (just like Fido) but I'm not sure if the Regular VM functions the same way.

Pardon, but you have your question a little jumbled up.

What you are asking about WRT being out of coverage or not is "WhoCalled", NOT VM/EVM.

VoiceMail (BOTH Basic or Enhanced) gives you a VM Notification upon receipt of new message.

[Haz]

make sure you guys ask them to waive the $35 dollars shipping, and to apply an extra 10 dollars credit.. just get them to match the online offer..

from rogers online site:

EXCLUSIVE Online Offer
Buy a Phone and Plan and choose from:
- $50 Future Shop Gift Card
- $50 American Express Gift Card
- $50 Restaurant Gift Card
Also, receive a $10 Activation Credit and FREE Shipping.Shoot! I didn't see those offers! Gonna see if I can still get those!

BTW, the TyTN's totally worth it! I'm posting with it now!

[james_bond_007]

so i finally got some decent offers:

Offer 1:
250 min
EV/ WE after 6
cid vm 125 txt
R2R
25$

Offer 2:
100
EV/WE after 6
unl inc.
R2R
cid vm 125 txt
30$

Trying to get # 1 but with unlimited incomming added.

Yeah I got #1 for $20 ($5 credit) . Good luck gettin unlim incoming, that would be sweet!

[aingaran]

The best I got was
$25 +SAF+911
250 minutes
Eve+Wkend 6pm
Un. Incoming
VM
CID
100 LD

R2R $5/month

3 years
W810i $50 activation waived


When were you offered this?

[aingaran]

I belive rogers rentions line is closed on a sunday, cause a few sundays ago i called in and no1 picked up after like 30min waiting lol. Called on the Monday and I got some1 in 5min.

Can someone confirm if Retentions is closed on Sundays or not?

[voided]

yes they are closed on sundays, but I got my retention plan modified and even cheaper from the regular customer service reps.

[Flyhigh]

Must be that you got a very nice regular customer service guy, most of the time they won't budge and keep telling you its "out of their authroized power" lmao

yes they are closed on sundays, but I got my retention plan modified and even cheaper from the regular customer service reps.

[djgee]

I have a dilemma...maybe I can get your opinions. Here it is...

I currently have an EPP plan with Bell and the details are as follows:
- 200 mins daytime (billed by the second)
- unlimited after 6pm-8am and unlimited weekends
- detailed billing
- CF/CW/CC
- 10 cents/min CAD LD
- unlimited mobile browser (not included in plan, I had to add it)
- $5 Roadside assistance (25% off, works out to $3.75)

I'm paying around $44/month, taxes in.

I called Rogers and the rep was willing to mirror parts of my existing retention plan:
- 250 minutes + 25 bonus
- unlimited evenings/weekends starting at 8pm - 7am
- CW/CF/CC
- R2R

The above was offered at $20+SAF+911+taxes which works out to about $31.

Would you guys jump ship? I'm on a 3 year term with Bell (30 months left) so I'm subject to a $400 cancellation fee. I'm assuming there's taxes on top of this fee so around $450 then. If I jump, the savings would be roughly $13 a month (at 36 months, that should be enough to cover my ETF from Bell). Your thoughts? In your opinions, is it worth giving up the unlimited mobile browser and evenings @ 6 for R2R and 275 daytime minutes? I would say about 1/3 of my outbound calls are Rogers users, that's why I'm sitting on the fence. If not, it would probably be a no-brainer to keep the Bell plan. Thanks for your time everyone!

[rp_guy]

they are really starting to piss me off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!! will not offer me anything without me paying more ! just makes me want to cancel just because now @!@#

[Superfly]

I'm have a dilemma...maybe I can get your opinions. Here it is...

I currently have an EPP plan with Bell and the details are as follows:
- 200 mins daytime (billed by the second)
- unlimited after 6pm-8am and unlimited weekends
- detailed billing
- CF/CW/CC
- 10 cents/min CAD LD
- unlimited mobile browser (not included in plan, I had to add it)
- $5 Roadside assistance (25% off, works out to $3.75)

I'm paying around $44/month, taxes in.

I called Rogers and the rep was willing to mirror parts of my existing retention plan:
- 250 minutes + 25 bonus
- unlimited evenings/weekends starting at 8pm - 7am
- CW/CF/CC
- R2R

The above was offered at $20+SAF+911+taxes which works out to about $31.

Would you guys jump ship? I'm on a 3 year term with Bell (30 months left) so I'm subject to a $400 cancellation fee. I'm assuming there's taxes on top of this fee so around $450 then. If I jump, the savings would be roughly $13 a month (at 36 months, that should be enough to cover my ETF from Bell). Your thoughts?

Just an idea but you might call Bell and tell them what Rogers is offering and try to get a better deal or you will jump ship. If you can squeeze more out of them then better for you. If not then try to squeeze rogers for more. Tell them that you are considering switching because you have heard good things about them from you friends but there still has to be a decent financial incentive for you. I have always found it helps when you tell them positive things about their service. If you don't get a sympathetic rep call back till you do. Hope this helps. Cheers!!!

[Superfly]

they are really starting to piss me off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!! will not offer me anything without me paying more ! just makes me want to cancel just because now @!@#

I feel you pain. Just take a warm bath and try again once your mind is calm.

[MIT]

Just called retention and got the following deal...

$25
200 day time
e/w after 6
r2r
comm package (cid, vm, 125txt)
$10 credit for comm
$5 r2r credit
$5 plan credit
=$20

I took this, even though they first offered me 275 min for $25 with no $5 plan credit. I guess I gave up 75 min for $5. Most of my calls are to other rogers lines so I don't think I will miss the 75 min.

I'm also trying to convince them to place a friend of mine on this type of plan ($25 retention). They have been with Rogers for 3.5 years under a corp account. Any pointers/tips?

Thanks

[Superfly]

Since Apple has confirmed that its much-anticipated iPhone product will launch on 29 June in the US, does anybody know or heard if Rogers will be carrying it.

[JayWang]

****ing rogersS!!!

i am currently on the standard retention plan that most of you have .. however, i was never offered text messages (125) as part of my package. i tried calling today and got totally denied by the CxR.

My point was that since I receiving an $8 credit for VM and $6 credit for CID ($14 credit total, per month), why not give me the $10 communicate value pack as a credit ... that way I could keep all my features and still get my extra txt msgs ... and I would be receiving the LESS credits per month

Then the CxR gave me all this ******** about how the value packs are not for customers on retention plans but instead for users ones on "regular" plans. i already had their "top plan" and what I was asking for was too much.

This was during my lunch break at work so I didn't want to waste any more time and just left it at that.

any suggestions RFD? right now I am paying an extra $3/month for 30 txt msgs and all I would like is to get the 125 txt msgs like most of you in the thread with the standard retention plan.

[HowEver]

Since Apple has confirmed that its much-anticipated iPhone product will launch on 29 June in the US, does anybody know or heard if Rogers will be carrying it.

Nobody knows. Anyone who tells you otherwise is lying. Unlike the carriers in the US, Rogers practically never announces hardware or handsets in advance, since it carves up current sales.

And don't expect to get one on retention.

[doobievibes]

...since I receiving an $8 credit for VM and $6 credit for CID ($14 credit total, per month), why not give me the $10 communicate value pack as a credit ... that way I could keep all my features and still get my extra txt msgs ... and I would be receiving the LESS credits per month...

I was almost also in the same situation you are in. I had a caller display credit ($6) and a $5 credit to offset basic VM. When they incresed basic VM to $6, the $5 credit no longer covered VM, my plan basically increased by $1. I argued that since I initially agreed that VM was included in my plan, the credit should increase along with the increase in cost. I then pointed out, (just like you, JayWang) that since they were already giving me $11 in credits, why don't they just add the comm package and only give me $10. I try to call about every 6 months in my contract, and try to get some more features. This time I was after some txt msgs. I just kept callint every couple of days with the above argument until I found a CSR who understood the logic in what I (we) was saying and agreed. I finally found one on my 4th try.

My point is, just keep trying until someone sees your logic:
... and I would be receiving the LESS credits per month...
It makes total sense.

[djgee]

Just an idea but you might call Bell and tell them what Rogers is offering and try to get a better deal or you will jump ship. If you can squeeze more out of them then better for you. If not then try to squeeze rogers for more. Tell them that you are considering switching because you have heard good things about them from you friends but there still has to be a decent financial incentive for you. I have always found it helps when you tell them positive things about their service. If you don't get a sympathetic rep call back till you do. Hope this helps. Cheers!!!

Thanks for the response. I'm already with Rogers (I have 2 lines with them already) and called into retentions to see if they would be able to offer something better than the "off the street" plans. You're idea would work if I wasn't already a customer but worth calling into Bell to see if they can counter offer. Thanks!:cheesygri

[JayWang]

My point is, just keep trying until someone sees your logic:

It makes total sense.

Hey Man,

Thanks for your response, I appreciate it.

4 tries, congrats! but the persistance pays off.

I'm going to call back again this week and yes, keep trying. But not until I've cooled down a bit, the first CxR was really pissing me off. The next time I won't call during my lunch time, that way I won't be going back to the office pulling my hair out!

EDIT: For your first 3 calls, what were the reasons that they gave you for not doing the credit swap?

[doobievibes]

For your first 3 calls, what were the reasons that they gave you for not doing the credit swap?

The usual:

"You already have a good plan."

"The system won't allow me to do it"

"No, sorry"

[Solex]

Anyone have an idea of what good 1000 minute plans are available from rogers?

I'm on vacation in Toronto visiting my sister so I want to help her with your cell phone because she's getting hosed right now. She's on a $100 for 1000 minutes with E E/W @ 6 pm plan right now and she still occasionally has overages.

From a quick scan of her bill most of her minutes go to outgoing calls and most likely land lines so I don't know how much difference UI and UNC will make. She really just needs a big bucket of weekday minutes I guess.

Are there good corporate plan codes for people that need this many minutes? She works as a sales rep for a fairly large company but the CSR she spoke with said that no corp plans were available with this many minutes. From past experiences though, I don't know how hard the CSR's search. I've had CSRs tell me there were no company codes available and a later call to another CSR found one.

[iam_immigrant]

Didn't read through all the pages (too many) but anyone have any advice for people who are on corp plans to get on retention?

Another question? Once you receive a retention plan do you they "flag" you as someone with retention plan? Therefore giving them grounds to deny you in the future if you wish to "upgrade"/get a better retention?

Thanks

[migo]

They can tell if you have a retention plan, but you're not flagged. I have the $5 1000LD option on a regular plan and that didn't prevent me from getting My5. If you want a retention plan at a later date, it would always be based on a competing offer.

IE, you tell them you want to jump ship because Solo is offering 1000 weekday minutes by the second, unlimited evenings & weekends from 7-8 and unlimited incoming on a $65 plan with no contract and a Nokia 6275i for $49 with no contract that them matching it with a contract is very reasonable. Even if you're on an existing retention plan, if a better plan comes up from a competitor, they'll come up with something comparable to keep you. This would be especially true if you're already going over your minutes a lot, and you'd still be saving money within a few months despite the cancellation fee.

[jozero]

I just emailed Rogers about the iPhone, their reply :

____
Unfortunately at this time we do not have a specific time frame for the
release of the Apple iPhone. We suggest checking www.rogers.com/phones
regularly for our newest products.

We are unable to determine how our data plans will change. We suggest to
continually checking www.rogers.com to see our data plan changes.
____

Competition my friends, we need some fricken competition in this country.

[migo]

Not to get the iPhone. It's teh suxxors. Who wants a fingerprint magnet?

[Beradon]

I just emailed Rogers about the iPhone, their reply :

____
Unfortunately at this time we do not have a specific time frame for the
release of the Apple iPhone. We suggest checking www.rogers.com/phones
regularly for our newest products.

We are unable to determine how our data plans will change. We suggest to
continually checking www.rogers.com to see our data plan changes.
____

Competition my friends, we need some fricken competition in this country.Can't you buy it directly from Apple(albeit at a higher price) and activate it with your gsm provider? Bonus: it'll come unlocked.

[Superfly]

Can't you buy it directly from Apple(albeit at a higher price) and activate it with your gsm provider? Bonus: it'll come unlocked.

You certainly should be able to. It's a quad band GSM phone (850 MHz = good for Rogers) so all you should have to do is put in you SIM and you are good to go. The only thing I can think of is if Apple decides to make it exclusive to a particular carrier, then it would be locked to them. If this is the case I'm sure there will be ways of unlocking it.

[CoffeeAddict]

Nobody knows. Anyone who tells you otherwise is lying. Unlike the carriers in the US, Rogers practically never announces hardware or handsets in advance, since it carves up current sales.

And don't expect to get one on retention.

I can confirm that Rogers will be carrying the iPhone. This was in a press release a while back internal to Rogers but it's not under a non-disclosure or anything either.

No release date or pricing details were disclosed.

And yes I work for Rogers but not in the wireless division. If I did i wouldn't have to read this thread lol

EDIT: I *THINK* the release said that rogers is going to be the EXCLUSIVE carrier as well but who knows

[cor]

so i finally got some decent offers:

Offer 1:
250 min
EV/ WE after 6
cid vm 125 txt
R2R
25$

Offer 2:
100
EV/WE after 6
unl inc.
R2R
cid vm 125 txt
30$

Trying to get # 1 but with unlimited incomming added.

Yeah I got #1 for $20 ($5 credit) . Good luck gettin unlim incoming, that would be sweet!
I am trying to get this for $20 plus SAF and 911. I have 2 numbers. So far I have been offered the same plan for $25, a Nokia 6085 for $0 and a Sony W810i for $49. But the rep will not do the $5 monthly credit :( I told them I will switch co's and use number portability, but still no go. I am currently on a retention plan. Any thoughts????

Cor

[Kaitlyn]

I managed to get a plan I am quite happy with... have 100 LD mins. Any ideas how I could get them to bump this to 1000?

[the watcher]

ok...i got everything i wanted

250 min
EV/ WE after 6
CID / VM / 125 txt
R2R
Unlimited Inc.
100 LD

but this was for 2 lines dats why i think they offered me this

oh and 3 months unlimited calling

[kn1ght]

the_watcher

what price are you getting that at?

[nic0921]

ok...i got everything i wanted

250 min
EV/ WE after 6
CID / VM / 125 txt
R2R
Unlimited Inc.
100 LD

but this was for 2 lines dats why i think they offered me this

oh and 3 months unlimited calling

for the unlimited incoming, are they giving you a $10 credit OR is the credit called "unlimited incoming bonus/credit"? i have a "Rogers to Rogers 3 year bonus" and i'm curious to see if there is an equivalent for unlimited incoming calling. thank you :)

[MIT]

Looks like I messed up my $5 credit. The retention rep took it away from me after I added the other number. So now I have 2 plan, both $25 (250, e/w 6, cid, vm, 125txt, r2r).

Was hoping to keep the $5 credit. The rep just told me that I couldn't have more then $15 discount on the account. Is that true?


Just called retention and got the following deal...

$25
200 day time
e/w after 6
r2r
comm package (cid, vm, 125txt)
$10 credit for comm
$5 r2r credit
$5 plan credit
=$20

I took this, even though they first offered me 275 min for $25 with no $5 plan credit. I guess I gave up 75 min for $5. Most of my calls are to other rogers lines so I don't think I will miss the 75 min.

I'm also trying to convince them to place a friend of mine on this type of plan ($25 retention). They have been with Rogers for 3.5 years under a corp account. Any pointers/tips?

Thanks

[the watcher]

kn1ght: 25$ + SAF + 911

nic0921: i have no idea, i didn't ask i was too surprised when they gave it to me.

[migo]

Can't you buy it directly from Apple(albeit at a higher price) and activate it with your gsm provider? Bonus: it'll come unlocked.

Unlikely. They have a 5 year exclusivity agreement with AT&T, they wouldn't do that because that would allow someone to get it on T-Mobile.

[cor]

Looks like I messed up my $5 credit. The retention rep took it away from me after I added the other number. So now I have 2 plan, both $25 (250, e/w 6, cid, vm, 125txt, r2r).

Was hoping to keep the $5 credit. The rep just told me that I couldn't have more then $15 discount on the account. Is that true?

This is what the are telling me. Right now I get $16 in credits for R2R, Monthly Plan Credit and CD. But I want to add the communicate package for $10 and have that credited instead, but they won't do that and the monthly plan credit and the R2R credit. Some members here have apparently received $20 in credits, but so far I can't get Rogers to do it for me!

Cor

[JT94]

I upgraded to a w810i for $99.99 ($35 fee waived), but didn't receive the MIR in the box. It would take it down to $49.99! Can I print it off from somewhere? I couldn't find it on Rogers' site.

5 seconds later...found it: https://www.rogerspromotions.com/Q22007ALLCANJune.php

[shopper-X]

I upgraded to a w810i for $99.99 ($35 fee waived), but didn't receive the MIR in the box. It would take it down to $49.99! Can I print it off from somewhere? I couldn't find it on Rogers' site.

5 seconds later...found it: https://www.rogerspromotions.com/Q22007ALLCANJune.php

I tried the same coupon...It says "Hardware EXCLUDED" not included. The last model on the list is SE w810i, so you can not get the extra $50.

[JT94]

I tried the same coupon...It says "Hardware EXCLUDED" not included. The last model on the list is SE w810i, so you can not get the extra $50.

Ah, crap...now what? I'm pretty sure they mentioned it would come.

[djgee]

I just signed a 3 year term on a second line:

250 mins + 25 anytime
unlimited evenings/weekends after 8pm
unlimited incoming
CID, VM, 125 TXT
3 months unlimited talk and text
Pearl for $199, no activation fee.

$25+SAF+911+taxes

I'm happy since this is a brand new activation under my existing account (2nd line)!

[menaknow]

Called Rogers Customer Relations and asked for the TyTN...

The rep said 349 with a 3 year contract commitment. I said I've seen people receive it for 299 with a 3 year commitment, can you match that, she said no I don't think so, the website has it for 399 already!???

What the?

Well I said goodnight I think I will cancel...

That Telus plan with the P4000 (equivalent to the TyTN) looks good now, as I'm hating dealing with rogers...

[iam_immigrant]

They can tell if you have a retention plan, but you're not flagged. I have the $5 1000LD option on a regular plan and that didn't prevent me from getting My5. If you want a retention plan at a later date, it would always be based on a competing offer.

IE, you tell them you want to jump ship because Solo is offering 1000 weekday minutes by the second, unlimited evenings & weekends from 7-8 and unlimited incoming on a $65 plan with no contract and a Nokia 6275i for $49 with no contract that them matching it with a contract is very reasonable. Even if you're on an existing retention plan, if a better plan comes up from a competitor, they'll come up with something comparable to keep you. This would be especially true if you're already going over your minutes a lot, and you'd still be saving money within a few months despite the cancellation fee.

Thanks for your reply.

Anyone here have experience calling in while under a corp plan?? My corp plan has been good for me up until now (only thing I hate is eve start @7pm). I've been with Rogers for about 5yrs now.

Do any of the retention plans include conference calling? A lot of times I find myself conferencing with 3+ friends at a time.

Thanks

[bubble.tea]

.....
Do any of the retention plans include conference calling? A lot of times I find myself conferencing with 3+ friends at a time.

Thanks

:confused:, and they've been charging u for this till now? Don't ALL Lines have 3-way as a standard feature?

[menaknow]

:confused:, and they've been charging u for this till now? Don't ALL Lines have 3-way as a standard feature?

Nope, I'm in a corporate plan also...

250 anytime
unllimited even/wknd
400 1st inc
CID, CWait
Voicemail

around 25 b.taxes

Not the greatest but it works...

[iam_immigrant]

:confused:, and they've been charging u for this till now? Don't ALL Lines have 3-way as a standard feature?

Do you mean that they've been charging me for conference calling?
If that's what you mean then no. As part of the corp plan conference calling is included. I don't know the max number of participants but I've done up to 5 including me at once.

[rp_guy]

Finally got something out of them:

Went from:
$15
200 Daytime
Unl. even, weekends @ 6pm
$10 Communication package (Caller id, vm, 125 text)
Rogers to rogers (campus calling)
100LD

To:

$25
250 Daytime
Unl. even, weekends @ 6pm
Caller ID
Unl. incoming (I switched the campus calling to unl. incoming, i think she saw it as going from crediting $15 to $10, which is why she did it).
100LD
Minused all network features !!!!! =(

Re-signed for 3 years

To me, it's an upgrade.. but still not what i want. Should I continue calling ? I also want the TyTn, she said there was NO deals currently (which is a lie!)

[kobe0512]

Was hoping that one of you could help out...

This is the plan Rogers offered me:

250 daytime minutes
Unlimited evenings/weekends @ 6 p.m.
Free Incoming
Rogers to Rogers
Call Display
Voice mail for 1 year only

$25/month

When I tried to negotiate for free voice mail for the entire contract they said that they couldn't...that they couldn't even put it in their system. I then asked if they could give me free text messaging, which they also indicated that they couldn't because my plan already offered more than the standard Retention plan.

What do you think? Am I being greedy and unrealistic? How do I, and can I push for more?

Thanks.

[tjuzer]

You guy all very greedy. I just have standard plan and add roger to roger.

[Portmore]

I received more "perks" on my ret plan cause they sent me the wrong color phone on my HUP (which came less than 24hr of my call-in). Was to get a BLACK SE W810i instead I received the WHITE. So after calling in to have this fixed they waived the $35 fee and with $50 rebate & credits this works out to be FREE for me :cheesygri .


Also a $25 (3yr) plan of....

250 mins day-time with early Eve/WE 6pm-8am
25 mins one month goodwill
Detail billing
unlimited local calls (expires in 3 mth)
$10 CVP incl 125 sent/2500 rec text, vm & cd (- $10 credit)
R2R (- $5 credit)
Unlimited Incoming (-$10 credit)
$6 Digital Call Display credit (don't know exactly what this is...can anyone explain?)
100 Canadian LD minute
10% Better choice bundle

SAF + 911+ tax = approx $27/mth

Rogers...gotta love 'em.

[tjuzer]

I received more "perks" on my ret plan cause they sent me the wrong color phone on my HUP (which came less than 24hr of my call-in). Was to get a BLACK SE W810i instead I received the WHITE. So after calling in to have this fixed they waived the $35 fee and with $50 rebate & credits this works out to be FREE for me :cheesygri .


Also a $25 (3yr) plan of....

250 mins day-time with early Eve/WE 6pm-8am
25 mins one month goodwill
Detail billing
unlimited local calls (expires in 3 mth)
$10 CVP incl 125 sent/2500 rec text, vm & cd (- $10 credit)
R2R (- $5 credit)
Unlimited Incoming (-$10 credit)
$6 Digital Call Display credit (don't know exactly what this is...can anyone explain?)
100 Canadian LD minute
10% Better choice bundle

SAF + 911+ tax = approx $27/mth

Rogers...gotta love 'em.

Very crazy. You get 56$ plan for 20$.

[bubble.tea]

...$6 Digital Call Display credit (don't know exactly what this is...can anyone explain?),,,,

An artifact from your PRE-CVP plan days. It has ZERO monetary impact on your current plan. Basically it's value is as much as the text that it's description takes up. zilch.

[doobievibes]

I'm really interested in getting a HTC Tytn as a HUP through retentions. I'm just wondering if anybody has tried and what kinda prices are being offered, before I call.

[doberman_baby]

Was hoping that one of you could help out...

This is the plan Rogers offered me:

250 daytime minutes
Unlimited evenings/weekends @ 6 p.m.
Free Incoming
Rogers to Rogers
Call Display
Voice mail for 1 year only

$25/month

When I tried to negotiate for free voice mail for the entire contract they said that they couldn't...that they couldn't even put it in their system. I then asked if they could give me free text messaging, which they also indicated that they couldn't because my plan already offered more than the standard Retention plan.

What do you think? Am I being greedy and unrealistic? How do I, and can I push for more?

Thanks.

See if you can get the $10 communicate package (which includes Call Display, Basic VM, and 125 sent text messages) ... less the $10 credit. This way you have everything you wanted.

BTW, I have been trying to add R2R to my Unlimited Incoming ... the answer has been NO. You lucky devil!

[Portmore]

An artifact from your PRE-CVP plan days. It has ZERO monetary impact on your current plan. Basically it's value is as much as the text that it's description takes up. zilch.

Hmm...ok. I find it strange that it was never there before on my online services & Tuesday it appeared when I got off the phone after renegotiating with a CSR. Even says "To be removed 04/06/2010. Guess I'll see when the bill comes.

[nic0921]

Hmm...ok. I find it strange that it was never there before on my online services & Tuesday it appeared when I got off the phone after renegotiating with a CSR. Even says "To be removed 04/06/2010. Guess I'll see when the bill comes.

it gives you free call display...but since you have the $10 CVP that includes call display, this credit won't do anything for you (as Bubble Tea has explained)...in fact, it won't even show up on your bill. If you were to get rid of the CVP and add only caller ID, this digital call display credit would then kick in...

some retention credits are dollar amounts. however, other credits are specific/linked to a particular wireless essential. as such, they only apply when that particular feature is added to your plan. the latter is the case for your caller id credit. other examples include the rogers to rogers 3 year bonus and incoming calling option bonus. These credits are worth $5 and $10respectively...but if you remove the feature, the credit automatically goes away.

i believe you have the caller id credit because the standard retention plan comes with caller id...

[MIT]

Is there a way to verify how much the "monthly plan credit" is worth. On-line, I only see 1 Monthly plan credit, and under "My Current Wireless Essentials", I have $10 CVP and R2R Calling. Is there a way to check that I'll be credited for both those features?

Thanks!

[WDmagic]

Is there a way to verify how much the "monthly plan credit" is worth. On-line, I only see 1 Monthly plan credit, and under "My Current Wireless Essentials", I have $10 CVP and R2R Calling. Is there a way to check that I'll be credited for both those features?

Thanks!

I was offered the monthly plan credit a few days ago. The CSR told me it's a $5 monthly credit. I couldn't verify the $ credit online. Guess i will have to wait till my invoice comes in.

[MIT]

hmm, a $5 credit will not cover R2R and $10 CVP. I will have to call and verify that I have those items credited for the duration of my term. Are items under "My Wirelss Essentials" automatically credited back if they are through retention?

[shiryon]

After much negotiating with Roger's retention dept., I was able to get the following:

350+350 ($49)
UNC ($0)
E/W 5pm ($0)
Exact pricing ($0)
Caller ID ($6 - $6 = $0)
Call forwarding ($3-$3)
1000 CDN LD ($5 - $5 = $0)
SAF ($6.95 - $6.95 = $0)
911 fee ($0.50)
MINUS $15 general credit

Therefore: $49 - $15 = $34.50 plus tax. I confirmed several times that all of the above is included for $34 + 911 fee + tax = $39.33 all in. 3 year contract renewal.

[larman2001]

After much negotiating with Roger's retention dept., I was able to get the following:

350+350 ($49)
UNC ($0)
E/W 5pm ($0)
Exact pricing ($0)
Caller ID ($6 - $6 = $0)
Call forwarding ($3-$3)
1000 CDN LD ($5 - $5 = $0)
SAF ($6.95 - $6.95 = $0)
911 fee ($0.50)
MINUS $15 general credit

Therefore: $49 - $15 = $34.50 plus tax. I confirmed several times that all of the above is included for $34 + 911 fee + tax = $39.33 all in. 3 year contract renewal.

Who'd you have to blow? LOL

[shiryon]

Who'd you have to blow? LOL

It took 4 years of slowly negotiating up. Every six months or so, I would call and negotiate the addition of the next feature.

Patience, my friends, patience. And always be polite and grateful!

I only posted this to show others that something like this is even possible. I almost don't believe it myself. I even called Rogers back and asked an agent to review with me my new plan (which comes into effect next week). Not only was it all there, the notes even reflect that the total is $34.50 plus tax and no more.

[vrus]

It took 4 years of slowly negotiating up. Every six months or so, I would call and negotiate the addition of the next feature.

Patience, my friends, patience.

I only posted this to show others that something like this is even possible. I almost don't believe it myself. I even called Rogers back and asked an agent to review with me my new plan (which comes into effect next week). Not only was it all there, the notes even reflect that the total is $34.50 plus tax and no more.

I hope you scan some bills of yours for some proof.

[shiryon]

I hope you scan some bills of yours for some proof.

Don't mind at all, but you'll have to wait until my next bill is generated (at least a month, as I just got my last one).

[bubble.tea]

After much negotiating with Roger's retention dept., I was able to get the following:

350+350 ($49)
UNC ($0)
E/W 5pm ($0)
Exact pricing ($0)
Caller ID ($6 - $6 = $0)
Call forwarding ($3-$3)
1000 CDN LD ($5 - $5 = $0)
SAF ($6.95 - $6.95 = $0)
911 fee ($0.50)
MINUS $15 general credit

Therefore: $49 - $15 = $34.50 plus tax. I confirmed several times that all of the above is included for $34 + 911 fee + tax = $39.33 all in. 3 year contract renewal.

well done. Now all you need is Unlim Inc. and R2R, or My5 (when it becomes easily available via Retentions :lol: ).

[shiryon]

well done. Now all you need is Unlim Inc. and R2R, or My5 (when it becomes easily available via Retentions :lol: ).

Thank you!!! Not sure why I would need R2R since I have unlimited network calling (which obviously includes R2R). They would have added unlimited incoming for another $10, which all things considered, would be a reasonable plan: $49 -15 + $10 + 911 = $44.50 + tax. However, I do think that 700 minutes is plenty for calls that are:

* Not after 5pm
* Not to Rogers phones (home or cell)
* Not to Fido phones

Especially considering that during the day, all of the calls to my cell are forwarded to my office phone!

Also, most of the numbers I call (home, wife's cell, family's cells, friends' cells) are Rogers, RHP or Fido anyway!!!

[larman2001]

What is UNC?

[shiryon]

What is UNC?

UNC is "unlimited network calling":

Unlimited Network Calling allows customers to send/receive unlimited local calls to/from other Rogers Wireless, to/from Rogers Home Phone (billed via V21) customers, to Rogers Home Phone (billed via AS400) customers, and to/from Fido customers.

See: www.rogers.com/unc [this link only shows you the promotional UNC. I have permanent UNC. See the FAQ box at that site]

Is basically "super R2R", b/c it is R2R, R2RHP and R2F all in one.

[bubble.tea]

Thank you!!! Not sure why I would need R2R since I have unlimited network calling (which obviously includes R2R). ...

oops. Yes absolutey correct. Missed that :lol:.

[ak47num1]

Would calling back the same day to negotiate be a bad idea?

Thanks.

Edit: Called in twice to see if they can improve my current plan, but both times they said they can't improve it because I am not going over my minutes.
Any advice? =)

My current plans with Rogers is:

Family Plan
Between 2 phones, I have:
200 Weekday minutes
Unlimited Weekend starting from 9pm on Friday
500 Anywhere Between Us Minutes

for $20 + SAF + 911 + $15 + SAF + 911 + tax

Thanks!

[bubble.tea]

....
Edit: Called in twice to see if they can improve my current plan, but both times they said they can't improve it because I am not going over my minutes.
Any advice? =)
......!

go over your minutes?

[ak47num1]

go over your minutes?

He said that because I am not going over my minutes, he can't give me more minutes for the same money.

That is a bad explanation, in my opinion. He could have offered me something different.

[djrhyme]

After much negotiating with Roger's retention dept., I was able to get the following:

350+350 ($49)
UNC ($0)
E/W 5pm ($0)
Exact pricing ($0)
Caller ID ($6 - $6 = $0)
Call forwarding ($3-$3)
1000 CDN LD ($5 - $5 = $0)
SAF ($6.95 - $6.95 = $0)
911 fee ($0.50)
MINUS $15 general credit

Therefore: $49 - $15 = $34.50 plus tax. I confirmed several times that all of the above is included for $34 + 911 fee + tax = $39.33 all in. 3 year contract renewal.

How much were your monthly wireless bills prior to getting this deal? Have you been with Rogers a long time? Do you have other services with them (such that you can take advantage of bundle discounts).

Sorry for all the questions but you have quite the plan and I'd like to re-negotiate mine.

Cheers :)

[kcorscadden]

Finally decided to give them a call and see what they could offer me and got the following:

$25 + $10 + SAF and 911 = $42.49..... 3 yr contract

250 anytime mins
unlimited evenings and weekends at 6
unlimited incoming
caller id
voicemail

Sony Ericsson W810i for $59.00

I don't know if this is a great deal or not, it looks ok to me but not overwhelming. Currently on the 40 anytime mins for $14.95 with NO CONTRACT

[SirLurksAlot]

I just got off the phone with Rogers. First call got me the 700 min plan with n&w at 6 for $45 but no vm or callid. And K790 for $74.99. Said I would call back. Originally I was on 1500 min for $40 n&w at 8, but they changed my plan without my permission so they gave me 2.5 years of unlimited calling for 20/month with the first year free from the promotion.

This was my second call. Said I want to cancel 4 lines, she asked why, and I said because of our plans and our equiptment. I Played dumb and said I saw this neat phone a year ago, I think it was a Sony. So she put me on hold and came back and offered me 4 free W810i and waived the activation fees. I had to do 3 year contract. After she said that, I asked about K790 or the Krazr but those she said she would have to do pretty much retail. I have a HTC prophet myself so I could care less, just for my business partners and re-sale. I got 2 white and 2 black w810i's, hopfully they will come with the 4GB card, or I can fill in the form as it looks like it is good until july 31.

My unlimited calling is ending this august. I am going to call back now and get on the $25 unlimited incoming plan and push for vm and callid for free, get my5. Sign up for Worldline for $3.95 a month and essentially have unlimited calling forever.

Honesetly, I hate rogers, well maybe hate is too strong, I despise rogers, but even though I spend a lot of time with them on the phone they have always in the end kept me relatively happy.

[SirLurksAlot]

Well I gave them a call back, took a while on the phone, this time got a guy.

I need the My5 and Unlimited Incoming to get the 'unlimited calling'. So I went with the 200 min per phone, family plan with incoming for $30 plus communicate pack for free, at first I was going to go with 150 min for $25 and communicate pack for $5 but he realized afterwards that it didn't have incoming so he gave me the communicate for free on the $30 200 min plan. Plus the My5 for $10. I geuss the My5 is only offered on family free incoming plans, not the individual free incoming.

Im paying pretty much what I was before, I am not as satisfied as I have been previously, except for getting 4 w810s for free. Maybe in a few months I will try and call back and get an additional $5 credit. But I got what I wanted and what will work for me so I geuss I shouldn't complain.

I found when he mentioned extras and extra cost, I just stayed quiet and then he came up with the $5 credits....

[shopper-X]

Ah, crap...now what? I'm pretty sure they mentioned it would come.

If you did a HUP then try this one Form (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf)
Found it under CUSTOMER SERVICE >>DOWNLOADS >>WIRELESS

[migo]

Anyone know a non toll free number to call them? I can call regular numbers for free but not toll free ones ('cause of Worldline).

[migo]

Well I gave them a call back, took a while on the phone, this time got a guy.

I need the My5 and Unlimited Incoming to get the 'unlimited calling'. So I went with the 200 min per phone, family plan with incoming for $30 plus communicate pack for free, at first I was going to go with 150 min for $25 and communicate pack for $5 but he realized afterwards that it didn't have incoming so he gave me the communicate for free on the $30 200 min plan. Plus the My5 for $10. I geuss the My5 is only offered on family free incoming plans, not the individual free incoming.

Im paying pretty much what I was before, I am not as satisfied as I have been previously, except for getting 4 w810s for free. Maybe in a few months I will try and call back and get an additional $5 credit. But I got what I wanted and what will work for me so I geuss I shouldn't complain.

I found when he mentioned extras and extra cost, I just stayed quiet and then he came up with the $5 credits....

Nope. I have it on the regular free incoming one.

[migo]

He said that because I am not going over my minutes, he can't give me more minutes for the same money.

That is a bad explanation, in my opinion. He could have offered me something different.

Tell him you'd use more minutes if you were given them.

[Aznsilvrboy]

Does anyone know if I could negotiate for a better plan if I'm on a corporate plan and not a regular priced plan?:confused:

[bubble.tea]

Anyone know a non toll free number to call them? I can call regular numbers for free but not toll free ones ('cause of Worldline).

Nope. I have it on the regular free incoming one.

Tell him you'd use more minutes if you were given them.

hehe...shameless-three subsequent posts..what a post-whuur :lol: (can anyone see the satire and irony in this statement :D ).

You do know RFD has long since embraced multiquote righthttp://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif?

[migo]

I'm just lazy. It's a long thread anyway, and a lot of the forums I've been on lately automatically integrate subsequent posts.

[bubble.tea]

I'm just lazy. It's a long thread anyway, and a lot of the forums I've been on lately automatically integrate subsequent posts.

Wow that would take SO MUCH work on the mods part. I can just see them doing it. Such drone work :cheesygri.

click...click..click. Select 'merge posts'..Ughhhh.

[cruisn76]

Finally decided to give them a call and see what they could offer me and got the following:

$25 + $10 + SAF and 911 = $42.49..... 3 yr contract

250 anytime mins
unlimited evenings and weekends at 6
unlimited incoming
caller id
voicemail

Sony Ericsson W810i for $59.00

I don't know if this is a great deal or not, it looks ok to me but not overwhelming. Currently on the 40 anytime mins for $14.95 with NO CONTRACT

I got the same kinda deal. read on ...

I did the HUP and this is final.

250 daytime
Unlimited evenings/weekends @ 6pm
Call waiting/Conferencing
R2R
Free Call display
Free Voicemail
Free 125 TXT Msg

For $25 + SAF + 911

Waived activation fee on the upgrade ($35 i think)
Sony W810i White w/1GB + 4GB (promo) for $49.99

I could not get them to budge on the SAF.

*Note*
I mentioned that FIDO was offering SAF credit and asked about the $5 SAF credit from Rogers and at least I got the REP to put me on hold and ask for authorization (didn't work though. Almost). So for anyone that wants to try to get SAF reduced or removed try asking using these 2 things maybe, just maybe you might get lucky. I didn't :|

Update form my HUP back in April 30th 2007:

My original post and plan details.
POST # 8750 (http://www.redflagdeals.com/forums/showthread.php?p=4966823#post4966823)

1) Received a call yesterday from customer service 416-645-2105 as a follow/courtesy for my HUP (first time for me)

2) Service rep asked if I had any questions regarding my phone or plan.

A) I addressed the SAF + 911 fee saying other customers have that excluded/removed in there plan.

Solution: The rep had to jurisdiction with modifying plans so they transferred me to retention and it was removed. (saved $6.95) This really made my day. The 911 fee i have to pay. Didn't want to get too greedy.

B) Someone in this thread said they got their W810i for $0. I told the service rep I paid $49.99 (which was documented) and ask why that phone was offered @ $0 for 3yr HUP or New activation (which I didn't get).

Solution: Was put on hold for 5-7 mins and the end result was I didn't receive my $50 mail-in-rebate which I didn't even know applied in my situation. So i will be receiving a $50 mail-in-rebate in the mail to sent by with my proof of purchased. (Saved another 50 bones). Which = $0 for my w810i.

All in all, the follow up call can help in many as written above. If anyone has recently performed an HUP make sure you iron out any question or concerns since this seems like the last resort to sort out any problems with the account. A simple courtesy call from Rogers has turned out to be a very beneficial one for me. Again i believe it also has to do with whom you speak with when they call you. But i seems they are willing to make the customer happy.

----------------6.95 + taxes = 7.92 (SAF per month)
----x 36 mo. (for 3yr term) = 285.23
------------------ + $50 MIR = 335.23 Savings for the duration of my term (3yrs)

I think this is suffice to say I got a decent deal if you iron out the kinks

Just a heads up. Try it!!!!!!

[Aznsilvrboy]

Does anyone know if I could negotiate for a better plan if I'm on a corporate plan and not a regular priced plan?:confused:

Anyone?

[singhaman]

I was (and still am) on corp plan (23$ 200/ew@6/etc...) but I tried calling in once and was offered the standard ret plan: 250/ew@6/vm/cid/r2r/100ld/125sms for 25 +saf+tax and a 50$ credit on a new phone at new customer prices. Was pushing for unlim incoming but no luck.

So yes, you can negotiate a ret plan from a corporate plan. I am waiting for my corp hup to switch though cuz there were no phones I liked and I am not going over my 200 psb minutes (with unc free until aug). The ret ppl actually told me that it did not make much sense for me to switch ( I was also offered 125 sms for 1$ extra a month). Good luck!

[TripleTTTT]

I'm calling them tomorrow morning and asking for a free W810i plus 4 GB for free.

That's sick. I know the phone has been out for a while but for that price you can't go wrong even if you have to sign up for another 3 years.

[bubble.tea]

I'm calling them tomorrow morning and asking for a free W810i plus 4 GB for free.

That's sick. I know the phone has been out for a while but for that price you can't go wrong even if you have to sign up for another 3 years.

psssssssst. the 4gb is FREE REGARDLESS. Not like they're doing anything special for you on that regard. Just thought you might like to know that.

[hackex]

I'm calling them tomorrow morning and asking for a free W810i plus 4 GB for free.

That's sick. I know the phone has been out for a while but for that price you can't go wrong even if you have to sign up for another 3 years.

i've been with rogers for about 1.5 years, last time i called they said the 810i was 250-50(rebate)=200 bux. what kind of a deal is this, even on their website the phone is listed at 100 with a 3 year signup.

it really does depend on who you end up with....

will try again in a day or two

[migo]

Wow that would take SO MUCH work on the mods part. I can just see them doing it. Such drone work :cheesygri.

click...click..click. Select 'merge posts'..Ughhhh.

Forum software does it automatically. It's pretty sweet.

[tetris]

Is there any good deal for the new subscribers? Like corporate plan, or 200 minutes for around $25.00?

[djgee]

Is there any good deal for the new subscribers? Like corporate plan, or 200 minutes for around $25.00?

As a new subscriber, 200 minutes would only cost you $20 plus SAF and 911. If you're question was implying weeknight and weekend minutes included, I don't think there's anything like that for new customers (hint: just call and ask. I did and ended up getting a better plan which I posted a couple of pages ago (post #9287), albeit I was already a Rogers customer with 2 existing accounts). Try, it never hurts to ask.

[tetris]

Is there any good deal for the new subscribers? Like corporate plan, or 200 minutes for around $25.00?

As a new subscriber, 200 minutes would only cost you $20 plus SAF and 911. If you're question was implying weeknight and weekend minutes included, I don't think there's anything like that for new customers (hint: just call and ask. I did and ended up getting a better plan which I posted a couple of pages ago (post #9287), albeit I was already a Rogers customer with 2 existing accounts). Try, it never hurts to ask.

You have a good plan except evining.weekend start at 8.00pm. You may have got this plan because you have an account with Rogers. i will try it tomorrow. I have Telus plan Talk 15. For $15.00 150minutes, unlimited evining and weekends @ 6.00pm, CID VM. But Telus service coverage area is limited here.

[iam_immigrant]

.

A) I addressed the SAF + 911 fee saying other customers have that excluded/removed in there plan.

Solution: The rep had to jurisdiction with modifying plans so they transferred me to retention and it was removed. (saved $6.95) This really made my day. The 911 fee i have to pay. Didn't want to get too greedy.

I thought it was not possible to get rid of the SAF but I guess anything is possible. Guess I'll have to give this a try when I call in.

Any advice on what to say to get a better chance of them removing it? May I ask how you went about getting them to drop it for you....what did you say other than "other customers have that excluded/removed in there plan."

[JIV]

After reading this thread i decided to give rogers a call and see wut i could get.
Before
Family Plan (2 Lines)
200 Shared Minutes
Unlimited Evenings and Weekends @ 9pm
Unlimited Between Us Calling
$20/month/line + SAF + 911 + Tax for each line

After
250 Anytime minutes
Unlimited Evenings and Weekends @ 6pm
Unlimited Rogers 2 Rogers
Caller ID
3 Months Unlimited Network Calling
$25/month + SAF + 911 + Tax for each line
3yr Renewal

The only phones they would give me were the SE K790 for $129, activation fee waived, or the SE w810i for $50, activation fee waived. I was looking for 2 phones as an upgrade for my V3 RAZR and Nokia 6103. I guess I'll try later for the phones, but the plan I took. I can probably get some more added to it like VM and 125 sent txt messages.

[the watcher]

wat's the website for the memory card promo?

[gujju73]

https://www.rogerspromotions.com/memorypromo/

[the watcher]

https://www.rogerspromotions.com/memorypromo/

thx fellow brown man

[WDmagic]

I got a courtesy call from Rogers few days ago. Wish I have read what fellow RFDers got before I negotiate.

Anyway, my plan now is $15 + SAF + 911 for 24 mths

200 anytime minutes
unlimited evenings & weekends @ 8pm
caller ID

My old plan was $20 + SAF + 911 and I still have 6 mths contract remaining. The CSR gave me a $5 mthly plan credit when I complained about the price and start the new contract immediately instead of waiting for my old contract to expire. i don't have any free txt msg and will try to call back to see if i can get the 125 free txt msg that some are getting.

[cruisn76]

I thought it was not possible to get rid of the SAF but I guess anything is possible. Guess I'll have to give this a try when I call in.

Any advice on what to say to get a better chance of them removing it? May I ask how you went about getting them to drop it for you....what did you say other than "other customers have that excluded/removed in there plan."


All I did was ask about the SAF and the guy on the phone was nice enough to put a few words in (Maybe) I didn't force the issue just inquired about it. The guy did mention something about corporate customers getting SAF reduced or removed. Can't remember the story.

[Kaitlyn]

I figure this may be the best place to ask since there are soo many rogers customers...

I have "NameDisplay" on my account which works - when someone out of my phonebook calls, it shows their name if possible.

The thing I hate about this is when I miss a call - it goes into my missed calls as just the number. Is there ANY way to have the name stored - either via some modification, extra wireless feature, or phone feature?

Thanks!

[shiryon]

How much were your monthly wireless bills prior to getting this deal? Have you been with Rogers a long time? Do you have other services with them (such that you can take advantage of bundle discounts).

Sorry for all the questions but you have quite the plan and I'd like to re-negotiate mine.

Cheers :)

MY wireless bill for this number was not so high - essentially $26+SAF+911+taxes. However, I have another wireless line ($20+SAF+911+taxes), Rogers Home Phone, Rogers Internet and Rogers Digital Cable TV. While I'm not on the bundle program (I'm not eligible for a variety of reasons that I don't want to get in to), I did deal with consolidated customer relations. They are able to do more than regular relations agents.

I have been a Wireless subscriber for 4 years, RHP for 5 months and internet and cable subscriber for 6 years.

Hope that answers all your questions!

[ThinkOutsideTheBox]

Okay, so i've been with Rogers for about 5 years. My current plan is:

$25 + SAF + 911 + Taxes
200 Daytime Minutes
Evenings/Weekends from 6pm
$5 For Txts
$6 for Voice
$6 for Call Display

But my bills have overage minutes like crazy ($120+ per month for the last 6 months)....my last bill was $215+

I've never had a Hardware Upgrade, never been late on a payment.

My question is, I called Rogers today to find out whether they would fix my plan (i think i talked to a CSR that wasn't in retentions because I went through the automated voice mail system), and he basically told me that there wasn't much they could add to my plan for the same price, even if I went to a contract (i've been off contract for about 2 years).

Is there a specific retention number I can call, or is there some sort of strategy I should adopt when I call?

[miss_swan]

Okay, so i've been with Rogers for about 5 years. My current plan is:

$25 + SAF + 911 + Taxes
200 Daytime Minutes
Evenings/Weekends from 6pm
$5 For Txts
$6 for Voice
$6 for Call Display

But my bills have overage minutes like crazy ($120+ per month for the last 6 months)....my last bill was $215+

I've never had a Hardware Upgrade, never been late on a payment.

My question is, I called Rogers today to find out whether they would fix my plan (i think i talked to a CSR that wasn't in retentions because I went through the automated voice mail system), and he basically told me that there wasn't much they could add to my plan for the same price, even if I went to a contract (i've been off contract for about 2 years).

Is there a specific retention number I can call, or is there some sort of strategy I should adopt when I call?

Probably on the very first post is the retention number that everyone is using. Good luck.

[boathouse]

The retentions number is 1-888-936-7283. It can be found just by searching this thread.

I just renegotiated my plan. I have been with rogers on this account for 3 years, but I was mid contract. The plan they offered me was:

250 daytime
Free evenings and weekends (starting at 6pm)
Voicemail CID, 125 txts
R2R
100 Canadian LD

$25 + SAF + 911 + tx - SAF Credit

It took me two calls to get the SAF credit and its only for the first year. They made me sign for 3 years. I tried to get unlimited incoming calling but they kept claiming that it couldn't be added.

Good luck

[ThinkOutsideTheBox]

But how do you start off the phone conversation, do you tell them that you're thinking of switching companies because your bills are too high, or do you adopt a different methodology?

[boathouse]

I just said I was unhappy with my current plan and that I knew others were getting better deals. I also mentioned that I was prepared to cancel if they couldn't offer me anything better than what I had currently. It also helped that I was over on my plans for the past couple months which I see you are as well.

[ThinkOutsideTheBox]

Thanks Boathouse. Another question, did you call the retentions number directly, or did you call Rogers and get transferred?

[boathouse]

Call retentions directly.

[tjuzer]

What is best deal on phone now?

[Acuratl]

What is best deal on phone now?

probably the W810 free with 4gb card

[tjuzer]

probably the W810 free with 4gb card

Is not for 99 3 year?

[bster]

i just got off the phone with rententions and i am porting my number to rogers from telus and this is what they offered me. Mind you i already have an account with rogers.

250 Anytime
Unlimited eve/weekends after 6:00pm
Caller ID
100 LD in Canada

for $25 - $10 monthly credit + SAF + GST
and the W810i for $49 with the $50 rebate.

Sweet deal.

[mech9t5]

i just got off the phone with rententions and i am porting my number to rogers from telus and this is what they offered me. Mind you i already have an account with rogers.

250 Anytime
Unlimited eve/weekends after 6:00pm
Caller ID
100 LD in Canada

for $25 - $10 monthly credit + SAF + GST
and the W810i for $49 with the $50 rebate.

Sweet deal.

i have 3 lines with rogers and i phoned retentions to get another (port from telus). and they said look at the website. all our plans are there. I'm like, you can't offer anything better? I have 3 lines with you and i'm trying to bring in another...

they said no. rogers should just be consistent with what they tell customers. it makes people mad when other people are getting stuff and you aren't.

[Solex]

i have 3 lines with rogers and i phoned retentions to get another (port from telus). and they said look at the website. all our plans are there. I'm like, you can't offer anything better? I have 3 lines with you and i'm trying to bring in another...

they said no. rogers should just be consistent with what they tell customers. it makes people mad when other people are getting stuff and you aren't.

You could either try calling again or call and tell them that you're thinking of canceling your three lines as you'd like to consolidate your services with telus.

[YEiN~]

There are alotta pages to this thread, wondering if anyone can direct me to a cheap student/campus plan for either Rogers or Fido.

[the watcher]

i just signed a 3 yrs retention deal at the end of last week. now i wanna try and get some extra stuff such as SAF waived or 20$ comm package. how would i go about doing this or will they not budge on me now since i already signed the 3 yrs agreement?

also any tips on how to get them to waive the SAF or gimme the 20$ comm package. i already got the 10$ comm package.

[AirForceElite]

hey guys. can any of you good fellow RFD'ers tell me some of Telus/Bell plans that are available to move to?

Here is my situation:

I am really pissed at rogers.
My bills are in $250 range for wireless for 3 lines.
I have been with them since 2003. Paid all my bills on time, never called to complain.

After calling yesterday and talking to one of the CSR, and politely asking if anything can be done to my plan because i feel like i am paying too much compared to my friends at rogers and telus (i currently have $40/700mins/6pm/nothing included..i barely use 300 minutes...so 250 retention plan would be ideal for me)

Anyways, so I tell her that, and she starts how she can offer me $25/250/6pm+caller id for free. I said that some of my friends (by friends i meant RFD'ers) who are with rogers got so many things added to their account, and their spending is probably 3 times less than mine. She tells me she can add few things to make me happy, like voice mail...lol..a freakin' voicemail.
People get a plan similar to $25/250/cid/vm/txt msg/100LD minutes/saf+911 fee waived, all for $25 + tax, and i get a pathetic voicemail.

I am sorry, I don't want to sound greedy or anything, but why does it take many calls to the same god damn department to get decent deals? I don't want to keep calling and begging for decent deals when people who have been with Rogers for like 1 year and in mid-contract call and get deals much better than mine, and a free phone slapped on top of it.

I am sorry if i come bit harsh, but its kinda annoying that you have to play the hit-or-miss game to get a good rep who won't be anal about giving you discount.

So anyways, i am not gonna call anymore and ask for deals (i called only once). Instead, i am just going to call in and tell them straight to face that i am not satisfied with rogers prices and i want to move my 3 lines with $250 revenue per month to Telus or Bell, i want to see their reaction to that since they are obviously anal about giving me some reasonable discounts. Again, i dont want to sound greedy and act like i am entitled to get those discounts, but when a person next to me who is in mid-contract gets the deal i mentioned above, it does sound annoying that i cant get the same thing.

Problem is, i dont know what plan i am moving to. So can any of you RFD'ers just tell me what are some good Telus/Bell plans and i will ask rogers to match it or i am leaving. If they want to play games with me, I'll play games also.

[kiz5]

AFE, what did you say to get re-directed to retention? Did you ask to talk to retention? Or did you just ask to cancel your phone?

Though I know there is A TON of posts in this thread, I'm not sure how everyone goes about that.

When I got mine (500 / 6 pm / CID / Unlimited Texts (instead of voicemail) / Waived fees ... for $25/month + taxes), I simply asked:
- How long do I have left on my contract?
After that answer, I then asked:
- It's $20 per month for every month remaining, up until a maximum of $200 still, right?
Once they responded with that, I then said alright, I'm fine with that. Can you go ahead and cancel my phone, and have it deactivated a day before this month's cycle ends?

And that's when the CSR seemed to go into "ok, hold on for a second..." and started coming through with a ton of offers. I then told them that I'm not really interested, because I don't think they can give me enough to stay with them, and am going to talk to a friend I have and see what they can do for me for around $30-35/month.

That's when she basically gave me this offer right away. The text messaging wasn't offered immediately, but I told her that having to pay so much for text messaging was killing me, and that was something I loved with Bell how they offer it for a low price, and she added that on too.

It worked, and I've had this plan since. But again, it really just might be the Rep that you get on the phone, and how you go about talking.

[HowEver]

Wrong thread. This is about retentions deals at Rogers, not Telus or Bell. Those plans should be discussed elsewhere.

But have patience, you'll get the right Rogers retentions rep. eventually. It may even be on your next call. You could also take the nice deal offered, and then try again in a few months. Things change.

Also, next time instead of saying your friends spend 3 times less, say that they spend "one-third" of what you do.



hey guys. can any of you good fellow RFD'ers tell me some of Telus/Bell plans that are available to move to?

Here is my situation:

I am really pissed at rogers.
My bills are in $250 range for wireless for 3 lines.
I have been with them since 2003. Paid all my bills on time, never called to complain.

After calling yesterday and talking to one of the CSR, and politely asking if anything can be done to my plan because i feel like i am paying too much compared to my friends at rogers and telus (i currently have $40/700mins/6pm/nothing included..i barely use 300 minutes...so 250 retention plan would be ideal for me)

Anyways, so I tell her that, and she starts how she can offer me $25/250/6pm+caller id for free. I said that some of my friends (by friends i meant RFD'ers) who are with rogers got so many things added to their account, and their spending is probably 3 times less than mine. She tells me she can add few things to make me happy, like voice mail...lol..a freakin' voicemail.
People get a plan similar to $25/250/cid/vm/txt msg/100LD minutes/saf+911 fee waived, all for $25 + tax, and i get a pathetic voicemail.

I am sorry, I don't want to sound greedy or anything, but why does it take many calls to the same god damn department to get decent deals? I don't want to keep calling and begging for decent deals when people who have been with Rogers for like 1 year and in mid-contract call and get deals much better than mine, and a free phone slapped on top of it.

I am sorry if i come bit harsh, but its kinda annoying that you have to play the hit-or-miss game to get a good rep who won't be anal about giving you discount.

So anyways, i am not gonna call anymore and ask for deals (i called only once). Instead, i am just going to call in and tell them straight to face that i am not satisfied with rogers prices and i want to move my 3 lines with $250 revenue per month to Telus or Bell, i want to see their reaction to that since they are obviously anal about giving me some reasonable discounts. Again, i dont want to sound greedy and act like i am entitled to get those discounts, but when a person next to me who is in mid-contract gets the deal i mentioned above, it does sound annoying that i cant get the same thing.

Problem is, i dont know what plan i am moving to. So can any of you RFD'ers just tell me what are some good Telus/Bell plans and i will ask rogers to match it or i am leaving. If they want to play games with me, I'll play games also.

[AirForceElite]

AFE, what did you say to get re-directed to retention? Did you ask to talk to retention? Or did you just ask to cancel your phone?



I called retentions directly.
After giving my name/name and blah blah, she said what she can help me with.
I said that i am spending too much money on a plan i don't use. i have 700 minutes and feel like its too much for me, i want to get something less for less money. she offered me the generic $25/250min/6pm that every joe gets and i liked this one "as being a valuable rogers cutomer" she can throw in caller id for free.
then i told her that (everything polietely, never demanding) that my friends at rogers and telus have plans way better than that, she said like what:

i said..same thing you just offered me, but with SAF/911 fee waived, voice mail included, unlimited incoming and network calling. (not sure if i told her about network calling)
she said that she doesnt know how they got a plan like that (yeah right) and that the best she could do is add voicemail free of charge.
after realizing that i got unlucky with retention rep, i said thank you very much for offer, i will think about that.

it seems to me that they best act when you actually want to cancel, not when you want to re-sign for another 2-3 years to get a better deal.
should be fun canceling 3 lines.
This is 2 bills.
There are many more in $500 range
and few in $400 range

http://i17.tinypic.com/6gbx7qo.jpg

http://i7.tinypic.com/503e92w.jpg


But have patience, you'll get the right Rogers retentions rep. eventually. It may even be on your next call. You could also take the nice deal offered, and then try again in a few months. Things change.

Thanks for the tip. Is it just me or does it seem that people who call in to cancel (those who have no contract or very little contract remaining) usually get better deals than those who are in mid-contract and want to extend it and get a better deal? or is it hit-or-miss situation again?

[red_red]

problem with calling back Rogers is that..
my friend got "well we have on record you called last week and we offered you blah blah blah and cannot do any more"

so how do you guys keep calling and ending up with better stuff !

[gwmchung]

Very disappointed. Called twice to try to get a better deal (first time probably overly-polite, just told them I am shopping around. Second time actually said I'm moving to Telus with EPP plan), and both times didn't get offer anything. Said my current plan is the best. Doesn't seem like the case to me. Right now I am paying $25+fees, for 200 daytime minutes, unltd evenings and weekends from 8pm, caller ID, plus $6 for voicemail. Am I being unreasonable? Is there a particular time of the day that I should call to maximize my chances of getting a 'nice rep'? Any hints would be appreciated. Or next time, when they said it's the best they can offer, should I start telling them what I want?

[AirForceElite]

Very disappointed. Called twice to try to get a better deal (first time probably overly-polite, just told them I am shopping around. Second time actually said I'm moving to Telus with EPP plan), and both times didn't get offer anything. Said my current plan is the best. Doesn't seem like the case to me. [b]Right now I am paying $25+fees, for 200 daytime minutes, unltd evenings and weekends from 8pm, caller ID, plus $6 for voicemail.[b] Am I being unreasonable? Is there a particular time of the day that I should call to maximize my chances of getting a 'nice rep'? Any hints would be appreciated. Or next time, when they said it's the best they can offer, should I start telling them what I want?

Are you on a contract right now?
Your current plan is good, but not compared to what people here and HowardForums get currently. yeah..how long have you been with them and are you on contract

[freakonaleash]

Alright just got my first bill a few days ago and to update, Rogers did come through on their promise for my price plan:

250 weekday minutes
25 BONUS anytime minutes
Unilimited evening/weekends starting at 6pm
Unlimited Incomming Calls
Unlimited Rogers 2 Rogers
Caller ID/Enhanced Voicemail/125 txt sent ($12 comm package)
1000LD minutes

Total comes to $25 + SAF + 911 fee/month

I've been monitoring this thread and actually a few days ago I phoned in to ask for the 1000 long distance minutes straight up since others on here have gotten this deal (I was orignally pay an extra $5 for 1000 as opposed to 100 minutes).

So orignally the plan was $30 + taxes and all that jazz, now I'm down to $25/month and am a HAPPY CAMPER!!! :D

[express.items]

Alright just got my first bill a few days ago and to update, Rogers did come through on their promise for my price plan:

250 weekday minutes
25 BONUS anytime minutes
Unilimited evening/weekends starting at 6pm
Unlimited Incomming Calls
Unlimited Rogers 2 Rogers
Caller ID/Enhanced Voicemail/125 txt sent ($12 comm package)
1000LD minutes

Total comes to $25 + SAF + 911 fee/month

I've been monitoring this thread and actually a few days ago I phoned in to ask for the 1000 long distance minutes straight up since others on here have gotten this deal (I was orignally pay an extra $5 for 1000 as opposed to 100 minutes).

So orignally the plan was $30 + taxes and all that jazz, now I'm down to $25/month and am a HAPPY CAMPER!!! :D

Is that $30/mth on a regular plan or retention?

[freakonaleash]

Is that $30/mth on a regular plan or retention?

I am a new Rogers customer (about a month now). My friend called in to negociate his plan and said he'd gladly open up a new one if they could match his. They did, and now here we are!

My advice would be that if you have a friend already on Rogers, get them to open up another line and then have them transfer that line into your name. I came from Telus paying almost $50/month so this plan cuts my monthly costs in half :cheesygri

[ItemFinder]

How come so many people cannot spell incoming properly? I've seen two posters with the same spelling using two M letters.

[gwmchung]

Are you on a contract right now?
Your current plan is good, but not compared to what people here and HowardForums get currently. yeah..how long have you been with them and are you on contract

I've been with them since 2000 (and the rep knew it! that's the first thing she said) I've been off contract for 4 months now.

what I'm really pissed with is that someone here, who seemed to be in similar situation as i am (fairly good plan right now, off contract) called and told them about telus EPP, and she got offered with something better. sigh... I guess it really depends on the rep.

[bster]

GWchum, with my plan i was fortunate to get i wanted after the 2nd call. So it really does depend on who you get. Keep on trying and asking.

[ThinkOutsideTheBox]

Hey, just a heads up. I just got off my second call with Rogers and this is what they offered me:

No Contract, so still month to month
$25 + SAF +911
-250 daytime minutes
-Communications Package ($10 - $5 credit)
-Unlimited Incoming
-100 LD in Canada

and if I signed up for a 2 year contract, Krzr for $100 (no additional set up fees)
or 3 years, Krzr for $50 (no additional fees)

[IceQue]

Alright just got my first bill a few days ago and to update, Rogers did come through on their promise for my price plan:

250 weekday minutes
25 BONUS anytime minutes
Unilimited evening/weekends starting at 6pm
Unlimited Incomming Calls
Unlimited Rogers 2 Rogers
Caller ID/Enhanced Voicemail/125 txt sent ($12 comm package)
1000LD minutes

Total comes to $25 + SAF + 911 fee/month

I've been monitoring this thread and actually a few days ago I phoned in to ask for the 1000 long distance minutes straight up since others on here have gotten this deal (I was orignally pay an extra $5 for 1000 as opposed to 100 minutes).

So orignally the plan was $30 + taxes and all that jazz, now I'm down to $25/month and am a HAPPY CAMPER!!! :D

Would it be possible if you could post a screen shot of your bill please?

[2azn]

guys, keep trying, don'tgive up, i tried 2 times, and they gave me this:

250 daytime minutes
eve/weekend free after 6pm
caller id
v/m free 1 year
detail billing
for $25 + fees

where i already had for the same price

200 daytime minutes
eve/weekend free after 6pm
caller id
detail billing

I called in today and talk to this lady, at first she seem kinda bytchy, but she gave me what i wanted which was R2R on top of the plan.

so i got what i mention earlier + R2R for $25 + fees. This plan might not be as good as some of the people on here, but the majority of my friends have roger so R2R to me is like unlimited calling. Sweet!

[freakonaleash]

Would it be possible if you could post a screen shot of your bill please?

The bonus and LD minutes don't show up but when I called in, they assured me that its there.

[rockthecasbah]

I've been with them since 2000 (and the rep knew it! that's the first thing she said) I've been off contract for 4 months now.

what I'm really pissed with is that someone here, who seemed to be in similar situation as i am (fairly good plan right now, off contract) called and told them about telus EPP, and she got offered with something better. sigh... I guess it really depends on the rep.

Really? I gotta find that post to see what qualifies as "offered something better". Better as in more features for the usual $25 + fees price or something better in price?

I have been off contract for 1.5 years and I am gonna end my family plan this week. I want the Telus plan mostly due to the price.

[AirForceElite]

The bonus and LD minutes don't show up but when I called in, they assured me that its there.

http://img456.imageshack.us/img456/7284/image1mediumow3.jpg



might want to delete the shopper id name (ur username on rogers) in adress bar.
most people always forget to remove it

[IceQue]

hmmm Thanks, I just wanted to see the if there was a name for the 1000LD discount. I'm looking to add that to mine too!

http://photos-235.ak.facebook.com/ip002/v96/180/63/506729148/n506729148_66235_6105.jpg

[bubble.tea]

why do people not know that the best format for preserving a screen capture in is *.PNG.

JPGS pixellate for some stupid reason...as testament by the above two pics.

PNGs, no MATTER the size., preserve in full crystal clarity the image.

I've always used them, as seen in my how-to post a pic in a thread...thread.

[AirForceElite]

Just finished with the call and finally made the deal.

I think i got awesome deal, especially on phones

Line #1:

$20
250 mins
6PM ultmd e/w
unlimited incoming
-$10 value pack credit
100LD minutes
+$6.95 System Access Fee
+$0.75 911 Fee
free w810 (no Mail-in-Rebates)
Only 2 year extension
Total: $31.24 with taxes

Line #2:

$40
700 mins
6PM ulmtd e/w
unlimited incoming
100LD minutes
+10 Value Pack
+$6.95 System Access Fee
+$0.75 911 Fee
free w810 (no Mail-in-Rebates)
Only 2 year extension! (had 1 year left into contract lol)
Total: $55 or so with taxes

[Bleys007]

Called in, was offered

$25
250 +25 daytime minutes
evenings/weekends (evenings from 6pm)
100 Cdn long distance
Caller ID (credited 'till '2010)
Voicemail for 1 year
was told I'd get rogers to rogers
------ with 2 year contract

I check online, not everything is there. They list everything except R2R.

I argue with the rep, saying this wasn't the package. I said the person I spoke to said it would be included, but no budge. I ask to talk to the rep that changed the pack, was told she would contact me in a few days.

2 days later, repeat.

2 days later, repeat since still no contact from original rep. This Rep offers to give me free R2R with an extra year of contract. I agree if they'll increase the voicemail for a year since I would end up paying $1 a month more since voicemail wouldn't be included. Talk back and forth (he doesn't want to increase voicemail), ends up saying he'll trust me about the rep promising free R2R. So eventually do get it (oh, and it was credited 'till 2010!) but it was a hassle.

Thoughts?

[rs77]

This is what the rep offered me today:

$25
250 weekday minutes
25 BONUS anytime minutes(local airtime bonus)
Unilimited evening/weekends starting at 6pm
Unlimited Incoming Calls – additional $10, not FREE!!
Unlimited Rogers 2 Rogers
Caller ID/Enhanced Voicemail/125 txt sent ($12 comm package) – 10 comm package
1000LD minutes- only 100 LD at no /charge

honestly, i dont care about only having 100 LD minutes versus 1000 but i really wanted the unlimited incoming and she said she cant add it on for free!! how can they offer such inconsistent information? soooo annoying!!

[TheLowBaller]

Current plan:
$20
200 weekday minutes
Unlimited evening/weekends starting at 8pm
R2R
Caller ID/Enhanced Voicemail/125 txt sent ($10 comm package)
Total = $20+10+SAF+911 = $37 before tax

Was offered:
$25
250 weekday minutes
Unlimited evening/weekends starting at 8pm (forgot to ask for 6pm)
Unlimited Incoming Calls – additional $5
R2R
Caller ID/Enhanced Voicemail/125 txt sent ($10 comm package)
W810i $50 on 3 year contract
Total = $25+10+SAF+911 = $42 before tax

She wouldn't budge on the unlim incoming for free and also said "system wouldn't let her" add My5.
Been on contract 3 years (ends this August). Was polite and noted that I'm willing to sign a contract if the current contract can be sweetened.

I'm gonna mull it over but it seems a little steep. Whaddya think?

[rs77]

This is what the rep offered me today after being on the phone for more than an hour:

$27 + SAF + 911 + TAX
250 weekday minutes
25 BONUS anytime minutes(local airtime bonus)
Unilimited evening/weekends starting at 6pm
Unlimited Incoming Calls
Unlimited Rogers 2 Rogers
Caller ID/REGULAR Voicemail/125 txt sent
only 100 CDN LD
Detailed billing
W810i free, waived $35 fee
3 year contract.

I am extremely happy with this as i am only paying $4 more than my original corp plan of:
$23
250 day minutes
Unlimited evenings and weekends
CID, Voicemail

And...I was talking to a chick so the stereotypes of women not offering good plans should be disregarded. Actually, i thought she was so nice, that i even left her manager a message with awesome feedback on her.

And I should mention, i have all my services with rogers (internet, tv, home phone and cell) and have had a rogers cell phone for 9 years...

[AirForceElite]

This is what the rep offered me today after being on the phone for more than an hour:

$27 + SAF + 911 + TAX
250 weekday minutes
25 BONUS anytime minutes(local airtime bonus)
Unilimited evening/weekends starting at 6pm
Unlimited Incoming Calls
Unlimited Rogers 2 Rogers
Caller ID/REGULAR Voicemail/125 txt sent
only 100 CDN LD
Detailed billing
W810i free, waived $35 fee
3 year contract.

I am extremely happy with this as i am only paying $4 more than my original corp plan of:
$23
250 day minutes
Unlimited evenings and weekends
CID, Voicemail

whoa wicked!
i would really go nuts if u got that for $20 or got your SAF/911 removed.

and good deal for free w810.
i got 2 free w810 (even thought u cant do 2HUP at the same time, she mad an exeption)

[the watcher]

any tips on how to get them to upgrade my 10$ com package into a 20$ one?

[ephdub]

Long time lurker, relatively new poster.

I'm wondering, can you to get a second wireless line or port over under your account and get the 2nd line to have the exact same plan details/billing like, or perhaps even better than, the retention plan on the first line? If so that's great... I want to port over my bellus line and have all my phones to join the GSM revolution...

Hopefully bubble.tea will know, I've been following him in RFD and HOFO :cheesygri

bubble.tea ftw!

But, as for my retention plan it's as follows...

250 minutes + 25 bonus minutes
per minute billing
evening/weekend @ 6
free rogers to rogers
1000 CAD ld minutes (for $5 more, 100 CAD ld for free)
call display (charge for $6, credit for $6)
unlimited incoming (for $10 more)
enhanced voicemail (charge for $8, credit for $8)
125 text messages sent (charge for $6, credit for $6)
detailed billing

credits:
$15 general monthly credit.

So...

base plan $25 + $15 - $15 = $25 + SAF + 911 + tax
= ~$37 all in.

No pic for proof. I negotiated this plan and I haven't gotten a bill to reflect this yet. I did however voice recorded 2 reps (1 CxR and 1 supervisor) confirming the details. :D
They also said that I have the 25 minutes as bonus.. but the supervisor says it only lasts a month.. yet the normal CxR says it's for the duration of my contract. I'll find out in a month.

I dont have the $12 communicate pack... When I got my first, very messed up bill, it didn't show $12 communicate pack charge and credit; but instead the bill listed off the text messaging, enhanced voicemail, and call display as all independent listed items.

Forgot to mention, I'm a port over from Bellus.
I've only been with Rogers since April. On a 3 year contract.
Been on the phone with them for a month trying to get this plan to where it is. Total talk time being on hold and all that, most likely 19-20 hours.

[coldpower27]

why do people not know that the best format for preserving a screen capture in is *.PNG.

JPGS pixellate for some stupid reason...as testament by the above two pics.

PNGs, no MATTER the size., preserve in full crystal clarity the image.

I've always used them, as seen in my how-to post a pic in a thread...thread.

Oh I think people know, PNG is a lossless format like FLAC, APE, and WAV are for music, but the issue is that it's larger in size due to all the extra data.

JPEG's I have noticed tend to do it as well unless your at least using the "High" setting in photoshop which minimizes the effects.

JPEG's like MP3 is easier because size is smaller and quality is decent enough.

[express.items]

Currently on a EPP

200 daytime
R2R
Unlimited Evenings/Weekends (+$5 for early evenings)
$20

Added:
$10 Communicate Value Pack (CID/VM/125 sent txt)

Because I signed a 3yr w/ early evenings I get $5 credit for the first year.

so $20+$10+SAF+911+tax

I signed up June 17, 2006.

I called in (called *611 and said "cancel my phone")... for some reason she still asked me why I'm calling; guessing I did not get transfered to Retentions?

I said I feel I'm paying too much for the level of service I receive.
Reasons:

Unable to access Rogers website properly (for online billing and account management)
Sometimes my service doesn't work properly (can't make incoming/outgoing calls)
Got overbilled many times


All she gave me was $5 monthly credit (to offset the $5 increase for the early evenings). So essentially my bill doesn't change.

She said I'm on a very good price plan.

I mentioned that I know some people that get:
200-250 daytime minutes
Unlimited Early Evenings
CID/VM
100LD
for $20-25 + SAF + 911

She "couldn't" find a plan like that.

I need to call back, but what should I say? Any better "excuses" to leave Rogers.

I also just noticed (this is about 15mins AFTER getting off the phone) that the $5 credit is still not reflected on my account. Perhaps it will show on my next bill as I still have the "Early Evening/Wkends Plan Cr - To be removed on 16/06/2007"

She gave me the number for Corporate HUP as I'm eligible for that in a couple days, should I call that and say I want to cancel? or is that strictly for HUPs. Apprently she couldn't even look into my account that much (regarding HUP) since there was a corporate code that was blocking her, so it seemed like she couldn't deal with corporate accounts.

Any tips/suggestions in what I should do the next time I call? I sort of want the $5 credit to not show up so I can b**** about that as well :twisted:

[a_y3n]

I added $10 communications package to my plan and got $6 credited (previous caller ID credit) -- luckily the CSR was nice.. and I talked to him super sweet =)

Now I have a $24 plan:
250 anytime minutes
Unlimited incoming
Unlimited evenings and weekends from 6pm
CID, Voicemail, 125 sent texts
Call fwding etc...

...I was keep on paying more than $5 each month for the texts.. when I was on my $20 plan... now that I pay $4 more - I get 125 texts AND voicemail.. even though I don't need it..lol

[noxe2]

I tried yesterday and got a pretty nice lady - but not nice enough to get me what I was looking for, she offered me:

- 250 mins daytime
- Unlimited weekends, evenings from 8pm
- Roger 2 Rogers ($5)
- 3 yrs of call display
- voicemail
on a 3 yr contract extension for $20 + $5 + SAF + emergency fee

I refused the offer and called back just now and got THE MOST BITCHIEST girl ever, she was just asking straight up as to 'give me the name of your friend and his number and I can offer your that great plan he has' Someone with an awesome plan PLEASE PM me their name/# so I can call this ***** back and get her to match it :mad:

[keyword]

My Current plan is $25 incoming free, 100 day time minute, 5$ for VM and outgoing free starts from 8pm. My total bill is around 50 bucks and i am really frustated with this plan. Could anybody please suggest me the best way to get some cheaper plan with better services.

thanks

[typo]

My Plan: :cheesygri

250 Minutes Wkday
Unlimited Eve(6pm) /Wkds
Unlimited Incomings
Call Display
Voicemail
125 Text Messages

Total: $25-$5-$10 = $10+sys fee of 6.95+ 911 ($0.50) = $17.45/month

[AirForceElite]

My Plan: :cheesygri

250 Minutes Wkday
Unlimited Eve(6pm) /Wkds
Unlimited Incomings
Call Display
Voicemail
125 Text Messages

Total: $25-$5-$10 = $10+sys fee of 6.95+ 911 ($0.50) = $17.45/month

howlong have you been customer with and what are your average bill prior to getting this plan?



My Current plan is $25 incoming free, 100 day time minute, 5$ for VM and outgoing free starts from 8pm. My total bill is around 50 bucks and i am really frustated with this plan. Could anybody please suggest me the best way to get some cheaper plan with better services.

thanks

I think everybody here will agree that the best way is to threaten to cancel and move to other providers when they have better plans (especially if other providers really DO have cheap plans like now).

[Polydectes]

that's a pretty awesome plan...
how did you go about getting that?

My Plan: :cheesygri

250 Minutes Wkday
Unlimited Eve(6pm) /Wkds
Unlimited Incomings
Call Display
Voicemail
125 Text Messages

Total: $25-$5-$10 = $10+sys fee of 6.95+ 911 ($0.50) = $17.45/month

[typo]

howlong have you been customer with and what are your average bill prior to getting this plan?

I have been with rogers for 3.5 years. Before I had a $25 plan with 5 dollar credit :razz:

[AirForceElite]

I have been with rogers for 3.5 years. Before I had a $25 plan with 5 dollar credit :razz:


Damn what was the name of the rep do you remember?
i am same amount with rogers as you are, but my bills are in $250 range and i have 3 lines not 3 and took me some effort to get my plan.
have no idea how you got yours. but grats anyways
i wish i for once got a good rep.

P.S. can u tell me how u got that plan?
what u said..what he/she said.
you threated to cancel/or just asked for freebies?
details please!

[typo]

Damn what was the name of the rep do you remember?
i am same amount with rogers as you are, but my bills are in $250 range and i have 3 lines not 3 and took me some effort to get my plan.
have no idea how you got yours. but grats anyways
i wish i for once got a good rep.

P.S. can u tell me how u got that plan?
what u said..what he/she said.
you threated to cancel/or just asked for freebies?
details please!

I have 3 lines also, it's just I call rogers occassionally like 2-3 times in a month... So I got all that by calling them several times... I dont know the name of the rep though... sry :(

[AirForceElite]

I have 3 lines also, it's just I call rogers occassionally like 2-3 times in a month... So I got all that by calling them several times... I dont know the name of the rep though... sry :(

How do you call 2-3 times per month though?

When you call first time, and they put you on contract, how do you work manage to get better deals even thought you have no power of cancelling moving to other company without paying nice ECF fee.

That..or you are just very skilled bargainer...a.k.a. "RFD'er by blood" ;)

[typo]

How do you call 2-3 times per month though?

When you call first time, and they put you on contract, how do you work manage to get better deals even thought you have no power of cancelling moving to other company without paying nice ECF fee.

That..or you are just very skilled bargainer...a.k.a. "RFD'er by blood" ;)

LOL! I'm not a skilled bargainer.... It's just I call them and say the magic word "cancel" then they ask why u want to cancel... I tell them I'm a getting a better deal with other company like Telus or something. Then I tell them they offer more features at lower value :cheesygri

[Portmore]

My Plan: :cheesygri

250 Minutes Wkday
Unlimited Eve(6pm) /Wkds
Unlimited Incomings
Call Display
Voicemail
125 Text Messages

Total: $25-$5-$10 = $10+sys fee of 6.95+ 911 ($0.50) = $17.45/month


Don't want to be a party pooper but have you actually seen an invoice for this plan? Don't be surprised if the (-$5-$10) credits are applied to your options (Unlimited Incoming and Value Pkg etc) instead of your actual Plan cost ($25). Your total may still be $25 + $6.95 + $0.50 = $32.45 + tax. Hope I'm wrong though.

[kcorscadden]

Total = $42.45 (including SAF and 911)..... 3 yr contract

250 anytime mins
unlimited evenings and weekends at 6
unlimited incoming
caller id
voicemail
R2R

Sony Ericsson W810i for $59.00

I like the features I have been offered, I just want a lower price. I haven't mentioned the "cancel" tactic yet, but I think I will have to play that card soon and see what happens.

[Shakkan]

Are you guys all with Rogers already or are some of you switching from another provider? Everyone should mention it because old customers don't get the same retention treatment as new customers (who get none theoretically).

As a new customers who want to switch from Bell to Rogers, the best I was offered up to now is:

250min
e/w unlimited 6pm
CID/VM
1000LD
25$ + SAF + 911 + tx

Regarding plans with Unlimited Incoming Calls, best I was offered starts at 30$ + SAF + 911 + tx with 100min and e/w unlimited 6pm.

What about you, new Rogers Wireless customers?

[iam_immigrant]

I can't believe some of the plans that are being offered!!!

Would it be possible to use some of the people here as references??? Like when the rep ask which friend/# in order to match a plan....that would be sweet, especially the person w/ $18/mth plan.

Just a thought.

[TheLowBaller]

Total = $42.45 (including SAF and 911)..... 3 yr contract

250 anytime mins
unlimited evenings and weekends at 6
unlimited incoming
caller id
voicemail
R2R

Sony Ericsson W810i for $59.00

I like the features I have been offered, I just want a lower price. I haven't mentioned the "cancel" tactic yet, but I think I will have to play that card soon and see what happens.

kcorscadden, I was offered same plan (+125 text) for the same price, with the W810for $49. Like you, I like the features, just want a lower price considering the highway robbery plans others have posted.

[tmleafs26]

I got
275 mins
V/M
Call Display
Free after 6pm
Free incoming
125 text sent
$25 total taxes and SAF included

[TheLowBaller]

I got
275 mins
V/M
Call Display
Free after 6pm
Free incoming
125 text sent
$25 total taxes and SAF included

Can you post a bill? $17 less than my offer is ridiculous for the same plan.

[bubble.tea]

I can't believe some of the plans that are being offered!!!
...

They're not so much being offered...than being LIQUIDATED by N00B reps :D

[YnD]

Nice plans...

Well I got..$20 + Access fee

500 mins ... eve weekends after 6.... all features...corporate LD and Company calling.....

I don't pay for it anyway because its a corporate plan...

Have fun spending your time talking to reps

Cheers :)

[AirForceElite]

Nice plans...

Well I got..$20 + Access fee

500 mins ... eve weekends after 6.... all features...corporate LD and Company calling.....

I don't pay for it anyway because its a corporate plan...

Have fun spending your time talking to reps

Cheers :)



..................

[bubble.tea]

Nice plans...

Well I got..$20 + Access fee

500 mins ... eve weekends after 6.... all features...corporate LD and Company calling.....

I don't pay for it anyway because its a corporate plan...

Have fun spending your time talking to reps

Cheers :)

haha...shameless. You need to be banned for this post. It isn't even offered anymore, and most of the people I've heard who got this got it illegally. Moreover this thread is CLEARLY to help other people get a good deal-not post plans that are not possible to get anymore. Sad that you're actually stooping to this level of immaturity.

Good to know you're only out for yourself, and don't care about anybody else in this forum.

Way to Go:rolleyes:

[vrus]

You need to be banned for this post.

whoa, chill. I thought it was pretty harmless

[canabiz]

Maybe i should switch to Rogers from Virgin ?

[tmleafs26]

Can you post a bill? $17 less than my offer is ridiculous for the same plan.
Don't believe me? :cheesygri

Your new charges for 416-XXX-XXXX
Period of Jun 02/07 to Jul 01/07 - unless otherwise specified
250/Unlimited Eve/Wkds Plan $25.00
Monthly Plan Credit savings of -10.00
Better Choice Bundles 15% Disc savings of -1.05
Enhanced Services Credit savings of -8.00
$10 Communicate Value Pack 10.00
911 Emergency Svc Access Fee 0.50
Unlimited Incoming Calls Opt. 10.00
Incoming Calling Option Bonus savings of -10.00
System Access Fee 6.95
Total Wireless charges before Taxes $23.40

Your total new charges $26.77

[Shakkan]

I totally agree with bubble.tea along with what he said in HoFo.
I've been reading those kinds of threads on RFD and HoFo because I want to switch from Bell to Rogers and I must say, those kinds of posts bring nothing to the threads except frustration and jealousy.

Is it a contest of who abuses the retention department the most? Who pays the less even though it's unaccessible for anyone?

Because of those posts, new customers think they're getting ripped when they pay 25$ for 250min, e/w unlimited @ 6pm with CID and/or VM.

[ron_ufo]

i wanted mainly a deal on a new wifi phone, my existing $20 plan of 150wd and unlimited e/we at 7pm was sufficient for me. i was paying $6 extra for caller id by itself; total bill incl saf/taxes/etc was $37.xx

im now on a new 3 yr contract, $20 plan of 250wd, unlimited e/we at 8pm, includes caller id. i will be receiving an HTC S621 for $150 after credit and mail in rebate. new bill incl saf/taxes/etc will be $31.xx

I was satisfied by my deal, mainly because i did not have to subscribe to a voice and data plan to get the S621. obviously my plan is nowhere near as comprehensive and extensive as half of you guys here, but it is enough for me and i didn't feel like spending 30+ minutes, multiple calls, to get features thrown in that i most likely will not be fully utilizing. maybe i will call back in a few months or a year and see what they can add on for me if there are things i need. it would have been great to get SAF/911 waived

i had called in about 1 week ago and the csr i spoke with told me that the plan i was on was already as good as it gets, and was only able to 'give' me unlimited incoming for $5/month and $100 off a phone with my HUP.

[migo]

I totally agree with bubble.tea along with what he said in HoFo.
I've been reading those kinds of threads on RFD and HoFo because I want to switch from Bell to Rogers and I must say, those kinds of posts bring nothing to the threads except frustration and jealousy.

Is it a contest of who abuses the retention department the most? Who pays the less even though it's unaccessible for anyone?

Because of those posts, new customers think they're getting ripped when they pay 25$ for 250min, e/w unlimited @ 6pm with CID and/or VM.

You have to be stupid to get upset about people posting better deals than you have. Why the need to accomodate people like this? They show what you can shoot for? Also, if you're asking for something very reasonable, you can point out that they give other people very ridiculous deals so giving you something reasonable shouldn't be a problem.

[RLP06]

Hey guys, I just got

200 mins wkday
unlimited incoming
unlimited early wkend/evening
r2r
cid

$25

1000 ld for $5

and extras i had already, $10 value pack and $5 navigate internet

i accepted it without extending my contract

they offered me a k790a for $199 on 3yr contract or $329 for 2yr contract...

and of course i'm not going to extend it for that price, since people are selling this on BST for $250, i saw a lot of you guys got it way cheaper, any strategy for calling back and asking for it cheaper?

any help would be great, thanks guys

[bubble.tea]

whoa, chill. I thought it was pretty harmless

well not perma-banned :lol:. Just a 1 day :D. C'mon it doesn't help people trying to get a good deal.

That plan doesn't exist anymore, and well...I already voiced my opinion about it.

[AirForceElite]

Hey guys, I just got

200 mins wkday
unlimited incoming
unlimited early wkend/evening
r2r
cid

$25

1000 ld for $5

and extras i had already, $10 value pack and $5 navigate internet

i accepted it without extending my contract

they offered me a k790a for $199 on 3yr contract or $329 for 2yr contract...

and of course i'm not going to extend it for that price, since people are selling this on BST for $250, i saw a lot of you guys got it way cheaper, any strategy for calling back and asking for it cheaper?

any help would be great, thanks guys


I don't think you can ask any more or any cheaper

you have to understand that you didnt get a contract. thats a huge effing plus.
that means in 6 months u can call again and threaten to leave.
i mean its up to you, if u want, call them and ask for $5...but dont be surpised when relations department takes a look at your account and slaps a 2 year contract on your line. you already go tunlimited in and r2r which is very hard to get both at the same time...if i were you i wouldnt call them at all for the next 6 months

[bubble.tea]

...... any strategy for calling back and asking for it cheaper?...

Personally, I use The Force
http://www.webdesign.org/img_articles/9216/11.jpg.

No seriously., it's 90% luck. HONEST.

[Shakkan]

Hey guys, I just got

200 mins wkday
unlimited incoming
unlimited early wkend/evening
r2r
cid

$25

1000 ld for $5

and extras i had already, $10 value pack and $5 navigate internet

i accepted it without extending my contract

they offered me a k790a for $199 on 3yr contract or $329 for 2yr contract...

and of course i'm not going to extend it for that price, since people are selling this on BST for $250, i saw a lot of you guys got it way cheaper, any strategy for calling back and asking for it cheaper?

any help would be great, thanks guys

That's weird. I'm in the process of switching from Bell to Rogers and they offered me the k790a for 100$ after credit on bill. I'll go with the w810i for 50$ though. That's for a 3yr contract of course. I think that's pretty standard too so you shouldn't have any problems to get this deal.

[RLP06]

I already had unlimited in and r2r from almost 2 yrs ago (my contract is expiring in august). I just got 200mins insted of 100mins and $5 for 1000LD
I was hoping they'd give me the K790a for $200 (the price it is if you start a 2yr contract)

I don't think you can ask any more or any cheaper

you have to understand that you didnt get a contract. thats a huge effing plus.
that means in 6 months u can call again and threaten to leave.
i mean its up to you, if u want, call them and ask for $5...but dont be surpised when relations department takes a look at your account and slaps a 2 year contract on your line. you already go tunlimited in and r2r which is very hard to get both at the same time...if i were you i wouldnt call them at all for the next 6 months

[YnD]

haha...shameless. You need to be banned for this post. It isn't even offered anymore, and most of the people I've heard who got this got it illegally. Moreover this thread is CLEARLY to help other people get a good deal-not post plans that are not possible to get anymore. Sad that you're actually stooping to this level of immaturity.

Good to know you're only out for yourself, and don't care about anybody else in this forum.

Way to Go:rolleyes:

Brother bubble.tea... I thought you were on the:

"Lets not abuse retentions side".... Which I am...

Sure we can share retention deals...but I'm against the strategies and ripping up human beings and managers to fraud your way into a plan is not a "hot deal"....When your contract is expiring.... your entitled to get something to stay as a customer which is understandable...but not those ... "call in after 1 month and cancel" crap...

Well basing on your posts from Hofo in response to DjTana I didn't think you would even question my post...

I'm not immature...You know I worked in the wireless industry before... well for 2 yrs until I left recently to pursue something else... I'm just telling people how my plan compares against a standard retention one...and since its not Hofo...there's no rule against that...

Hell, even if a student plan or a souped up consumer was a Hot deal it would be posted in here...so nothing wrong with a corporate plan since those are available to those that qualify....but yah... ur right... its not available anymore.... :)

Cheers.... :)

[bubble.tea]

Brother bubble.tea... I thought you were on the:

"Lets not abuse retentions side".... Which I am...

Sure we can share retention deals...but I'm against the strategies and ripping up human beings and managers to fraud your way into a plan is not a "hot deal"....When your contract is expiring.... your entitled to get something to stay as a customer which is understandable...but not those ... "call in after 1 month and cancel" crap...

Well basing on your posts from Hofo in response to DjTana I didn't think you would even question my post...

I'm not immature...You know I worked in the wireless industry before... well for 2 yrs until I left recently to pursue something else... I'm just telling people how my plan compares against a standard retention one...and since its not Hofo...there's no rule against that...

Hell, even if a student plan or a souped up consumer was a Hot deal it would be posted in here...so nothing wrong with a corporate plan since those are available to those that qualify....but yah... ur right... its not available anymore.... :)

Cheers.... :)
I respect you quite frankly, I just don't see what's the point of your post. Perhaps if you predicated it with what you did in this recent post (which I think explains your intent...which was originally unclear) it would have been taken better:).

I apologies if you think anything more of it. I still think you need a 1day ;). Jokes.

fyi., that plan is no longer available..hence my position. TRUST ME. Anybody who get is will get audited lickitysplit ;). Corporate or Not. Unless perhaps if they are 100% assuredly entitled to getting it...which I haven't heard of A N Y B O D Y who has.

[st7860]

lots of good rogers deals here

http://www.facebook.com/group.php?gid=2454676401

[bubble.tea]

lots of good rogers deals here

http://www.facebook.com/group.php?gid=2454676401

haha...you're such a spammer. TWO YEARS I've known of you...you've NOT changed a single bit.:cheesygri

[AirForceElite]

lots of good rogers deals here

http://www.facebook.com/group.php?gid=2454676401

lol..facegroup..didnt know

lots of stupid people in that group though.
people pay $100 for over usage when they can just switch plan (don't even have to talk to relations)
so many people who have $25 plan for something ridiculous like 100 daytime minutes, and they pay $100 in overages because they are stupid to change to $40/700 plan

[st7860]

lol..facegroup..didnt know

lots of stupid people in that group though.
people pay $100 for over usage when they can just switch plan (don't even have to talk to relations)
so many people who have $25 plan for something ridiculous like 100 daytime minutes, and they pay $100 in overages because they are stupid to change to $40/700 plan

here's where rogers CALL CENTRE staff hang out
http://www.facebook.com/group.php?gid=2314034863

[AirForceElite]

here's where rogers CALL CENTRE staff hang out
http://www.facebook.com/group.php?gid=2314034863


:eek: :eek: :eek:

are those people from retentions department?
i wonder if it could be possible to make friends with them

[rupture]

:eek: :eek: :eek:

are those people from retentions department?
i wonder if it could be possible to make friends with them

Only one way to find out :D

[st7860]

someone on that facebook board( a rogers stooge) really hates us lol

"Elaine Cardioz (Vancouver, BC) wrote
at 8:58am on April 24th, 2007
especially the ones that want free phones, no contract, on a $25 plan w/ 400 daytime unlimited evenings and weekends// caller id// voicemail// r2r//unlimited incoming... u know those crazy people!"

[AirForceElite]

someone on that facebook board( a rogers stooge) really hates us lol

"Elaine Cardioz (Vancouver, BC) wrote
at 8:58am on April 24th, 2007
especially the ones that want free phones, no contract, on a $25 plan w/ 400 daytime unlimited evenings and weekends// caller id// voicemail// r2r//unlimited incoming... u know those crazy people!"

I am so making friends with her.

EDIT: oh wait...i can't message her for some reason.
lol people probably abused her, so she took out PM'ing

[ggz]

i just called in today, it wasn't as good as some of the stuff that I've been reading, but here's what i got:

At first I was offered, 25 bucks:
250 daytime
after 6 evenings and weekends
CID
Rogers to Rogers
100 LD

and then i asked about unlimited network calling (because i make most of my phone calls to fido people), and here's what she offered:
25 bucks:
unlimited network calling
100 daytime
1000 evenings and weekends after 9 pm
CID
100 LD
added voicemail and 125 txt for ($5)
+free w810i and waived 35 switching fee
on a three year contract so it comes to: $30 + SAF + 911

And i then asked about voicemail and txting, and she offered me $10 bucks. I said that was too much, and so she said "ok... i'll give you a 5 dollar credit on them both), so i added them.

And if you have rogers tv and/or phone, then you can get an extra 5% off of both bills if you combine them, and if you have all three, then it's 10%.

just wanted to let u guys know how i spent my morning and afternoon... and after many many hours on the phone with rogers' representatives, I've got it! :D

[the watcher]

IMPORTANT QUESTION


Basically i'm set to go to a retention plan on July 2nd which is when my new billing cycle starts. i am currently on a corporate plan for which i am eligible for a HUP right now. so my question is if i do a HUP right now under my corporate account, would i be able to get another phone when my 3yr renewal comes into effect? i wanna ask them but i suspect they'll say no because they'll think i'm abusing the system....

thx in advance

[m11]

anyone get a quote for the blackberry curve???

[bubble.tea]

IMPORTANT QUESTION


Basically i'm set to go to a retention plan on July 2nd which is when my new billing cycle starts. i am currently on a corporate plan for which i am eligible for a HUP right now. so my question is if i do a HUP right now under my corporate account, would i be able to get another phone when my 3yr renewal comes into effect? i wanna ask them but i suspect they'll say no because they'll think i'm abusing the system....

thx in advance

your answer is 'no'.

[crazyminiritz]

hey guys.. i was wondering if you could give me some help..
i just got a few calls from rogers during the weekend saying that my contract is up soon.. (it's the my 2nd contract -> i've started with like a 40 or 50 dollar plan from 2002... then i've gotten that retention plan around 2005?? where i got 200 mins daytime, unlimited starting @6 and weekend, 100 long distance.. for $25 + that $6.90ish + tax).. at that time..2005ish ? they offered me a new phone.. but i didn't like it so i didn't take the phone.. and during this weekend.. there were a few rogers employee that called me saying that they could set me up with like a new promotion and a new phone... i was busy during the weekend so i told them to call me tonight.. on the first call.. there's this guy that told me to wait as he would look up the information on the system.. then for some reason i think he cut the line... and then another person called... as he was talking to me.. he told me that i could get either Rogers to Rogers or unlimited incoming call for the same price if i sign up a 2 or 3 year contract... so i asked him if i would be getting another phone... and he told me no... So i've told him that there were several representatives or whatever rogers person they are that called me during the weekend that said they could give me a phone and a new promotion.. but he checked on the system and said he didn't see anyone calling me since 2002.. !! i don't even know what's wrong.. !

So i was quite pissed off as i have been a rogers costumer for 5 years already.. and i've told him.. why would i sign a extra 2 year contract with you if i am still using my 5 year old phone + all i'm getting is what i don't even need..

~~ ahhh.. long story.. hope someone could help me.. if someone could give me some advise or strategy that i could talk to someone at rogers to get me a free phone.. that would be great... thanks !

[scott_p_1]

Has anybody been able to negotiate threatening to leave using number portability.

I just tried calling, telling them I was going to transfer my number to another carrier, and just wanted to know if I had to cancel my service first. The lady only offered me a cell phone without an activation fee.

Did I just get an unhelpful rep, or do they just not care when you threaten porting your number to another service?

[Shakkan]

Has anybody been able to negotiate threatening to leave using number portability.

I just tried calling, telling them I was going to transfer my number to another carrier, and just wanted to know if I had to cancel my service first. The lady only offered me a cell phone without an activation fee.

Did I just get an unhelpful rep, or do they just not care when you threaten porting your number to another service?

It really depends on the rep. I am with Bell Mobility right now, and I called them 2-3 times threatening to cancel and port my number to Rogers. What they offered was what they offer to anyone. They said: "You need to have Rogers handle the cancellation when doing number porting. Any other questions?" hehe...

So guess what happened? I called Rogers and reached retention department. Explained that I was interested to switch from Bell to Rogers. After a bit of dealing and 2-3 calls, I ended up with:

250min
evening/weekend unlimited after 6pm
Caller ID
Voice Mail
1000LD
25$ + SAF + 911 + tx.

w810i for 50$ after 50$ credit on bill.
No activation/shipping fee.

I was irritated to be forced to pay 1 year 100$ deposit considering I got a great credit score and earn decent money... :mad: Is it the same for all new Rogers customers? Maybe a system error. I didn't feel like arguing, I just felt ashamed. :|

Anyhow, I'm pretty happy to get this deal as a new Rogers customer. Great phones, great network, great price. I hope I'll be plenty satisfied. :)

[bubble.tea]

............I was irritated to be forced to pay 1 year 100$ deposit considering I got a great credit score and earn decent money............

firstly, congrats on getting a good deal.

Now personally I would like to learn the specific ins and outs of how and when deposits are required from people.

From what I've always heard it is when credit scores are low enough that still meet the MIN requirements for a plan, but carry a certain risk. I'm wondering why if you TRULY had a 'great credit score' had to pay a deposit.

Regardless, the deposit obviously goes towards your bill down the line so who cares., you're still WAY AHEAD of the game wrt NEW Rogers customers.

Bravo!

[st7860]

Rogers is sort of like a credit card. it reports monthly to your credit report. (telus doesnt do that)

[Shakkan]

I was irritated to be forced to pay 1 year 100$ deposit considering I got a great credit score and earn decent money... :mad: Is it the same for all new Rogers customers? Maybe a system error. I didn't feel like arguing, I just felt ashamed. :|

I called back today to ensure that the phone shipped was the -black- w810i (we hadn't confirmed it yesterday) and when I mentionned the deposit, she asked me if the "home phone number" I had given was a cellphone number. Indeed it was and that's why a security deposit was required by their system. She verified my personal info and credit score and removed the deposit charge without me asking, saying my credit was excellent. :D

To sum it all, if you activate a line with Rogers Wireless and only have a cellphone (no landline), mention it or their system will require a 100$ security deposit. The CSR will then tell you it might be because of your credit and you will feel ashamed. ;)

[myapple]

Rogers is sort of like a credit card. it reports monthly to your credit report. (telus doesnt do that)
I think they only recently started to do that. I had my wireless account since 1999. I check my equifax credit file once a year and for the past few years...nothing from rogers wireless. I check this year and it's now on there!

[tigger03]

It really depends on the rep. I am with Bell Mobility right now, and I called them 2-3 times threatening to cancel and port my number to Rogers. What they offered was what they offer to anyone. They said: "You need to have Rogers handle the cancellation when doing number porting. Any other questions?" hehe...

So guess what happened? I called Rogers and reached retention department. Explained that I was interested to switch from Bell to Rogers. After a bit of dealing and 2-3 calls, I ended up with:

250min
evening/weekend unlimited after 6pm
Caller ID
Voice Mail
1000LD
25$ + SAF + 911 + tx.

w810i for 50$ after 50$ credit on bill.
No activation/shipping fee.

I was irritated to be forced to pay 1 year 100$ deposit considering I got a great credit score and earn decent money... :mad: Is it the same for all new Rogers customers? Maybe a system error. I didn't feel like arguing, I just felt ashamed. :|

Anyhow, I'm pretty happy to get this deal as a new Rogers customer. Great phones, great network, great price. I hope I'll be plenty satisfied. :)

That's a great deal. What exactly did you tell Rogers? When I had called up Rogers to say that I wanted to port my number from Bell, they pretty much gave me the same plans as on their website.

[Shakkan]

That's a great deal. What exactly did you tell Rogers? When I had called up Rogers to say that I wanted to port my number from Bell, they pretty much gave me the same plans as on their website.

You need to reach customer relations department (retention). Select option as if you were going to cancel your Rogers service and try to deal. You need luck and you need to be friendly. Screaming and whining will get you nothing. ;)

[st7860]

That's a great deal. What exactly did you tell Rogers? When I had called up Rogers to say that I wanted to port my number from Bell, they pretty much gave me the same plans as on their website.

you have to call this Rogers number directly: 1-888-936-7283 - its staffed by specially trained CSRs.

[exstasie]

How much does it cost to cancel your contract?

I'm w/ Bell and want to switch over to Rogers ASAP..but i think i have like 10 months left w/ Bell.

So do I have to call Bell and tell them I hate them, or like above just call Rogers directly.

[bubble.tea]

How much does it cost to cancel your contract?

I'm w/ Bell and want to switch over to Rogers ASAP..but i think i have like 10 months left w/ Bell.

So do I have to call Bell and tell them I hate them, or like above just call Rogers directly.

$20Xremaining months=$200 in your case :o

[exstasie]

$20Xremaining months=$200 in your case :o

Thanks ... :S Maybe i'll wait a few months, or maybe I only have 8 months left on my contract!

I want to get a my own unlocked phone that's not offered through Rogers so it'll cost me a few $$ to switch over

[bubble.tea]

now that was a sporadic guess...but I think it's $20/month anyway. Correct me if I'm mistaken anybody :D

[exstasie]

now that was a sporadic guess...but I think it's $20/month anyway. Correct me if I'm mistaken anybody :D

I've heard the same thing from several other ppl...$20/month up to a max of $200 or something like that?

Either way...i'll just call and threaten to cancel and maybe i'll get a better deal for the next several months

[AirForceElite]

I've heard the same thing from several other ppl...$20/month up to a max of $200 or something like that?

Either way...i'll just call and threaten to cancel and maybe i'll get a better deal for the next several months

I wish you good luck then.

With $200 cancellation fee, I doubt they would keep you. Better get your $200 :D

But hopefully rep will be nice

[killoverme]

hmm new thread needed? this one is getting packed.

[AirForceElite]

hmm new thread needed? this one is getting packed.

its alright

new one will be same like this...just with less pages...which doesnt change anything

i subscribe to e-mail nitification..so i always know when there is a reply...and i dont have to search thru pages.

[HowEver]

its alright

new one will be same like this...just with less pages...which doesnt change anything

i subscribe to e-mail nitification..so i always know when there is a reply...and i dont have to search thru pages.

Really? When did you start subscribing? How many 1000s of email notifications did you get?

[AirForceElite]

Really? When did you start subscribing? How many 1000s of email notifications did you get?


I have been subscribing for EVERY forum post i make for the past 2 years.
This particular thread around a year or so.

its really convenient.
This way i dont have to keep track of every post i make, and i am always on the last unread post.

Check it

http://i16.tinypic.com/52q8opj.jpg

[Shakkan]

Really? When did you start subscribing? How many 1000s of email notifications did you get?

You receive 1 e-mail max until you visit the forums again.
So if you visit the forums once a day, you receive maximum 1 e-mail per day. ;)

[CHINAdeals]

I have been subscribing for EVERY forum post i make for the past 2 years.
This particular thread around a year or so.

its really convenient.
This way i dont have to keep track of every post i make, and i am always on the last unread post.

Check it

http://i16.tinypic.com/52q8opj.jpg

rofl

just try a SEARCH

POST SEARCH

and search your usernmame

[AirForceElite]

rofl

just try a SEARCH

POST SEARCH

and search your usernmame

but for that i have to remember where i even posted to begin with.
i am a forumwhore, so it'd be impossible to keep searching.

[bubble.tea]

I have been subscribing for EVERY forum post i make for the past 2 years.
This particular thread around a year or so.

its really convenient.
This way i dont have to keep track of every post i make, and i am always on the last unread post.

Check it

http://i16.tinypic.com/52q8opj.jpg

lmao...awesome email in there. 'Welcome to HOFO., Thanks for Registering at Howard Forums'....wow I wonder if I can locate MY welcome email :lol:.

[CHINAdeals]

but for that i have to remember where i even posted to begin with.
i am a forumwhore, so it'd be impossible to keep searching.

on the top bar.. next to Quick Links..that search searches all forums. s'all good.

but i guess it doesn't show you replies when ppl dont' 'quote' your name.

lol tha'ts just a lotta spam.

anyways.back on track.

any news on when rogers is releasing the k500 is it? the slider black/green keys.

?

[rexseven]

My current plan is,

30.00 + Tax
325 Daytime Minutes
Unlimited Evening @ 6 and Weekends
Caller ID
Voicemail
Per second billing
6.95 System-Access Fee (SAF)
.50 911 Charge

[necrid]

nice info

[PQpine413]

which phone would be worth getting for a discounted price if i sign a contract?

so i can sell the phone and make a bit on top to get a phone that i wanted that rogers doesnt carry, ie..N95 (of course with some extra money if it is the N95 i want to get)

[HowEver]

My current plan is,

30.00 + Tax
325 Daytime Minutes
Unlimited Evening @ 6 and Weekends
Caller ID
Voicemail
Per second billing
6.95 System-Access Fee (SAF)
.50 911 Charge


That's a corporate plan, not a retentions deal.

[AirForceElite]

which phone would be worth getting for a discounted price if i sign a contract?

so i can sell the phone and make a bit on top to get a phone that i wanted that rogers doesnt carry, ie..N95 (of course with some extra money if it is the N95 i want to get)

w810 and nokia 5300 are good choises

k790 is also good, but you need to add bit of your own money first, before you sell it.

i am selling 2x w810's tomorrow that i got from rogers for $0.

[JayWang]

w810 and nokia 5300 are good choises

k790 is also good, but you need to add bit of your own money first, before you sell it.

i am selling 2x w810's tomorrow that i got from rogers for $0.

Damn, you got TWO of those phones for free? HOW!

I tried to get that phone for my sister for her 2yr HUP ... and they offered:

- $99.99 with a 3yr contract.

Then I asked the RogersXR if she was sure that was the best price she could offer, because that is also the same price for which the w810 currently retails for new customers.

I asked her shouldn't existing customers be entitled to a better deal than new ones? and her lame answer was that the benefit that my sister would receive is not have to re-pay an activation fee. *ughhh such bs

argh, so right now I am in the middle of helping my sister negotiate a new contract ... she has finished a 2yr contract with Rogers and is currently on month to month ...

I have called twice and this is what has been offered (complete BS, imo):

For a 2yr contract:

$30
200 daytime
Unlimited E/W, 6pm
CID, VM, 125 Txt
100 CDN LD (or 1000 if she signs a 3yr)

- I haven't accepted the offer yet because I know that they can do better, based on the plans I have seen in this thread. I am trying to either get at least $5 (or $10) knocked off OR get R2R and possibly Unlimited incoming included.

Some of the "cards" that I have tried to play on the retention rep, but have failed thus far:

- existing rogers cable internet and television customer for the last 2 years
- month to month customer with the option to leave
- threatening with the TELUS retention plan (the $17)

Is there anything else that I could say to help get them to bring down the price? Any tips guys? Thanks!

ps. bump for the biggest thread in HOT DEALS!
pps. sorry for the long post, sometimes dealing with RogersXR can be so AGGRAVATING!

[keunganator]

anyone get a quote for the blackberry curve???

+1, i wanna get a blackberry curve as well. I havent gotten a HUP since the 2.75 years iv been with rogers. But i did get a retention last august. What can i get the curve for?

[AirForceElite]

+1, i wanna get a blackberry curve as well. I havent gotten a HUP since the 2.75 years iv been with rogers. But i did get a retention last august. What can i get the curve for?

nobody here knows.
only way to find out is call and say ur leaving for telus for their awesome 1730 plan with free phone.

[bubble.tea]

Wouldn't it be funny...if as part of the starting shift routine, the Retention Reps have to read up on the latest posts in this thread, and prepare themselves with their rebuttals to all the 'cards' people are preparing in here :lol:.

[nfnx]

How much does it cost to cancel your contract?

I'm w/ Bell and want to switch over to Rogers ASAP..but i think i have like 10 months left w/ Bell.

So do I have to call Bell and tell them I hate them, or like above just call Rogers directly.

naw you gott acall in. bell has specific clauses in their contracts. i work with rogers and i had this family who had 3 weeks left on their contract and bell was charging like a set rate of 200 per line .

[CHINAdeals]

this 'deal' is so much work

i still need to upgrade my plan

rogers is so 'unorganized'

always offer me something different (usually something worse)

[SirLurksAlot]

Wouldn't it be funny...if as part of the starting shift routine, the Retention Reps have to read up on the latest posts in this thread, and prepare themselves with their rebuttals to all the 'cards' people are preparing in here :lol:.

HAHAHAHA, then if there is time left over check out HOFO.

[Riddick]

Okay, so I'm close to the end of my contract and here's what Rogers offered to me:

200 anytime minutes
Unlimited evenings (after 8) and weekends
Caller ID
Unlimited R2R
Motorola RZR V3T for $59.

$10 + $6.95(SAF)+ $0.5(911) + tax = $19.90 per month.

What do you guys think? BTW, they wouldn't budge on moving the evenings to after 6. They wanted another $5 for that.

[AirForceElite]

Okay, so I'm close to the end of my contract and here's what Rogers offered to me:

200 anytime minutes
Unlimited evenings (after 8) and weekends
Caller ID
Unlimited R2R
Motorola RZR V3T for $59.

$10 + $6.95(SAF)+ $0.5(911) + tax = $19.90 per month.

What do you guys think? BTW, they wouldn't budge on moving the evenings to after 6. They wanted another $5 for that.
it's good.. and hot...
but really, you should aim for the standard $25/250+freebies plan.

you got crap deal on phone...and free caller id should be free caller id + voicemail..or even better if you can get credit for value pack instead.

talk to them again...tell them telus is offering much better deal with 1730 plan.
tell them you want to cancel (even if you have 1 month left) and when you actually get a good deal, THEN mention that telus is offering you free phone for 3 year contract. if they offer you razr for free, say that the phone telus is offering is much more dated than razr..which is like what 3 years old now?

aim for free nokia 5300 or $50 w810. those are awesome phones comparared to Crapolla V3.

thats what i did though.
id idnt just say: "i want this this and that"
i got my things little by little.
first mentioned plan, then say that you also do long distance calling, then say in the future you will get value pack and free caller id will be lost because value pack will have it inside.
then when plan is all set, move on to phone offers.
otherwise they will never give you everything right away.
for example when i said i want to move to telus, they said they can give me XYZ deal.
so i said...but telus gives this and that for free...and they matched it
then i said that telus has that and that built-in plan..so they matched it
then i mentioned that telus has telus to telus nationwide unlmited calling (or whatever its called) so they matched it with 100LD minutes.
then, at the very end, i said, telus is giving a REALLY AWESOME phone for free, and my phone is very old, so she gives me free w810.
then i mentioned my other line, and said i want to also do the same to my other line...so she gave me another w810 for free.

EDIT: i just re-read your post...you said "i am very close to my contract"
how close? if you have couple of months left, call and say: "hello, i was wondering if you could tell me how many months i have left on my contract and how much it would cost to cancel"
she will tell you "it will cost $60 to cancel"
"okay, i would like to go ahead and do that please"
"oh blah blah blah blah we are very sorry to hear you leave..is there any reason why?"
then you lay the cards like i mentioned above. ask any questions if you need help

[bubble.tea]

HAHAHAHA, then if there is time left over check out HOFO.
lmao. Dayyyyyyyyyyyyyyyyym...there's NEVER time left over from RFD.:D

ROFLMAOBBQz @ airforceelites' suggestion., Verry niiiiiiiiiiiiiiice.

[Riddick]

it's good.. and hot...
but really, you should aim for the standard $25/250+freebies plan.

you got crap deal on phone...and free caller id should be free caller id + voicemail..or even better if you can get credit for value pack instead.

talk to them again...tell them telus is offering much better deal with 1730 plan.
tell them you want to cancel (even if you have 1 month left) and when you actually get a good deal, THEN mention that telus is offering you free phone for 3 year contract. if they offer you razr for free, say that the phone telus is offering is much more dated than razr..which is like what 3 years old now?

aim for free nokia 5300 or $50 w810. those are awesome phones comparared to Crapolla V3.

thats what i did though.
id idnt just say: "i want this this and that"
i got my things little by little.
first mentioned plan, then say that you also do long distance calling, then say in the future you will get value pack and free caller id will be lost because value pack will have it inside.
then when plan is all set, move on to phone offers.
otherwise they will never give you everything right away.
for example when i said i want to move to telus, they said they can give me XYZ deal.
so i said...but telus gives this and that for free...and they matched it
then i said that telus has that and that built-in plan..so they matched it
then i mentioned that telus has telus to telus nationwide unlmited calling (or whatever its called) so they matched it with 100LD minutes.
then, at the very end, i said, telus is giving a REALLY AWESOME phone for free, and my phone is very old, so she gives me free w810.
then i mentioned my other line, and said i want to also do the same to my other line...so she gave me another w810 for free.

EDIT: i just re-read your post...you said "i am very close to my contract"
how close? if you have couple of months left, call and say: "hello, i was wondering if you could tell me how many months i have left on my contract and how much it would cost to cancel"
she will tell you "it will cost $60 to cancel"
"okay, i would like to go ahead and do that please"
"oh blah blah blah blah we are very sorry to hear you leave..is there any reason why?"
then you lay the cards like i mentioned above. ask any questions if you need help

Thanks for getting back to me. My contract expires in October but my current phone is not working well. They said if I cancel now there would be a $40 charge (not sure why given I thought it was $20 /mo). I am currently paying $20 + SAF + 911 and they offered me a $10 discount on that per month to stay on. In addition, they will add another 30 minutes and caller ID. I didn't ask about the $25 plans, as a new basis and frankly I would rather not pay $5 (or more) for features that I may not use (like voicemail). I tried to negotiate for the free RZR today saying I would renew on the spot if they offered it for free, but they guy wouldn't budge.

[AirForceElite]

try talking to girls.
sound all nice and polite.
but not too polite because i tried being polite and they tried to take advantage of me.
next day i called still being polite but very serious and told them cancel my 3 lines because i want to go to telus. they were much more willing to give me offers when i wasnt way too polite (mam, do you think there is any chance i could get unlimited incoming added in account because i receive 75% of all my calls and this would really help me with minutes)..no sir i am afraid your account is not eligible for that.

next day i called, mentioned the telus plan i talked about earlier and they added it themselves (as in to match it...)

since u dont need to enter ur phone number every time u wanna talk to them, just try to get a girl who sounds nice.
if its a guy, hang up and call again.
i had a guy pick up my line and i hanged up and got a lady.

[AirForceElite]

hey guys, quick question.

remember i said i got 2 year contract extension and free w810

turns out its 3 years however i remember she rep said 2 years.
can anything be done?
i called in to check that it wasnt 3 years, and this bitchy lady said its 3 years and its documented as 3 year plan.

dont they record conversations?
i am 100% sure she said 2 year plan..and i asked her several times that is it 2 or 3 because i couldnt believe i get free w810 on 2 year.

3 year plan is kinda long :(

[Ants]

this 'deal' is so much work

i still need to upgrade my plan

rogers is so 'unorganized'

always offer me something different (usually something worse)

For me, it's been a work in progress, calling back every once in a while trying to add more features to my existing plan. So far, I have been lucky getting almost everything I asked for.

All this started last Sept. while doing a HUP, got the w810 for about $20 and kept my grandfathered plan (700 minutes + free evenings (after 6) and weekends) for $50/month. Then added the 1000 long distance for $5/month and recently got free R2R. Just a few minutes ago, I called back and asked about getting unlimited incoming. They agreed to offer it to me free for for 12 months and credited my overages for the last two months, which is great. I do pay for voicemail and SAF and so on and of course committed to 3 years but feel I did OK and have a decent cell plan.

However, note that I do bundle HiSpeed/HDTV/VIP Digital along with my cell phone and this offers some leverage. I was also able to reduce my dsl costs by $10/month for 12 months and more importantly as mentioned on another thread here, got the HD PVR free for 2 years + the HD programming at no cost.

[timmee21]

For me, it's been a work in progress, calling back every once in a while trying to add more features to my existing plan. So far, I have been lucky getting almost everything I asked for.

All this started last Sept. while doing a HUP, got the w810 for about $20 and kept my grandfathered plan (700 minutes + free evenings (after 6) and weekends) for $50/month. Then added the 1000 long distance for $5/month and recently got free R2R. Just a few minutes ago, I called back and asked about getting unlimited incoming. They agreed to offer it to me free for for 12 months and credited my overages for the last two months, which is great. I do pay for voicemail and SAF and so on and of course committed to 3 years but feel I did OK and have a decent cell plan.

However, note that I do bundle HiSpeed/HDTV/VIP Digital along with my cell phone and this offers some leverage. I was also able to reduce my dsl costs by $10/month for 12 months and more importantly as mentioned on another thread here, got the HD PVR free for 2 years + the HD programming at no cost.

Do you call the special number outlined in the first post, or just call Rogers normally?

[st7860]

Do you call the special number outlined in the first post, or just call Rogers normally?

The simplest way is to always call this number directly to ask for the deals:
1-888-936-7283 or for Rogers Corporate customers, 1-866-363-9712

for telus mobility customers: 1-877-279-3100 or 416-279-3100 or client.loyalty@telus.com

for fido customers: 1-888-259-3436


-------------------------
www.facebook.com

[Ants]

Do you call the special number outlined in the first post, or just call Rogers normally?

Actually, I just dialed *611 from my cell phone, spoke to a customer service rep, asked if they would consider adding the unlimited incoming, they informed me that it was not possible. I politely asked if I would perhaps have better luck speaking with someone in the retentions dept and within a few minutes, it was added to my existing plan.

[AirForceElite]

RECORD YOUR CONVERSATIONS PEOPLE!

i talked to rogers earlier and they said that they never gave me unlimited incoming minutes.

what a piece of ****...
i told them to look in the records they said..no you never were offered unlimited incomings.

can anything be done..seriously?

[kcorscadden]

This is more to my liking....

$25 + 6.95 +.50

$32.45..... 3 yr based on the original line

250 anytime mins
unlimited evenings and weekends at 6
caller id
voicemail
125 sent msgs
R2R

-caller id, vm and text is a $10 credit for the 3 yrs.

Sony Ericsson W810i for $49.00, but I am going to do the $50 mail in rebate offer as shown here: Manufacturer's Rebate Offer (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf)

[singhaman]

RECORD YOUR CONVERSATIONS PEOPLE!

i talked to rogers earlier and they said that they never gave me unlimited incoming minutes.

what a piece of ****...
i told them to look in the records they said..no you never were offered unlimited incomings.

can anything be done..seriously?

Potentially a stupid question :
About recording conversation, what is the best way to do it (to get best quality) ? My samsung t609 does not seem to have that option... Do most people just put a sound recorder close to their ears/mouths?

[Firestorm]

My current plan is the $25 Unlimited Incoming one:
- 100 weekday minutes
- 1000 evening/weekend minutes (start at 9 PM)
- Unlimited Incoming
for $25 + SAF + 911 + tax

I've been on the plan since December '06. Think I can whine and get Caller ID + 125 sent text messages added for free and change my plan to the $25 Unlimited Network Calling instead? >_> I don't need that many minutes and most of my friends are on Rogers or Fido. I just want Caller ID / text messages.

[bubble.tea]

Potentially a stupid question :
About recording conversation, what is the best way to do it (to get best quality) ? My samsung t609 does not seem to have that option... Do most people just put a sound recorder close to their ears/mouths?

There are actual products marketed for this sole purpose. Have a look for them. Sony Ericssons record phone conversations RIGHT in the phone itself. It does emit a beep every 30s or so that I'm unsure if is audible to the other party or not.

[ItemFinder]

There are actual products marketed for this sole purpose. Have a look for them. Sony Ericssons record phone conversations RIGHT in the phone itself. It does emit a beep every 30s or so that I'm unsure if is audible to the other party or not.
Of course it's audible, otherwise you could be breaching some very serious privacy laws.

[Bleys007]

Of course it's audible, otherwise you could be breaching some very serious privacy laws.

Nope, you're not breaking ANY privacy laws. I know this for a fact (Journalism Media Law and Ethics course at Ryerson). In Canada you only need the consent of ONE of the parties in the conversation (at least in a two-person phone call) to do any kind of recording. You can't broadcast the conversation on the radio or TV, but you can record anything you want so long as you have the consent of one party (not sure if YMMW in Quebec, lots of precident for crap in Quebec).

So go ahead and record your call. I was offered free R2R and I believe free incoming, but I don't remember 100% about the incoming. I had to call back 3 times and spend about 40 minutes arguing (sometimes politely, sometimes angrily but not irate) for them to put free R2R on my phone.

[Riddick]

try talking to girls.
sound all nice and polite.
but not too polite because i tried being polite and they tried to take advantage of me.
next day i called still being polite but very serious and told them cancel my 3 lines because i want to go to telus. they were much more willing to give me offers when i wasnt way too polite (mam, do you think there is any chance i could get unlimited incoming added in account because i receive 75% of all my calls and this would really help me with minutes)..no sir i am afraid your account is not eligible for that.

next day i called, mentioned the telus plan i talked about earlier and they added it themselves (as in to match it...)

since u dont need to enter ur phone number every time u wanna talk to them, just try to get a girl who sounds nice.
if its a guy, hang up and call again.
i had a guy pick up my line and i hanged up and got a lady.

Hey thanks again. The first time i had a girl and she was very nice and gave me all these choices. The second time was a guy and he wouldn't give me the time of day.

I went to Bell (Sherway Gardens) last night and spoke to a girl about moving over. Here's what she offered me, both for $23 /mo (includes SAF/911):

250 daytime minutes
unlimited weeknights (after 6) and weekends
call display and voicemail

or

100 daytime minutes
unlimited weeknights (after 6) and weekends
unlimited talking to Bell residential phones
call display and voicemail

Since I also have a Bell homephone and Sympatico internet, I would get a $5 bundle discount. That brings it to the same price as Rogers, but I get an additional 50 minutesm 6 pm weeknights and voicemail.

Now I'm armed to negotiate some more!

[Riddick]

This is more to my liking....

$25 + 6.95 +.50

$32.45..... 3 yr based on the original line

250 anytime mins
unlimited evenings and weekends at 6
caller id
voicemail
125 sent msgs
R2R

-caller id, vm and text is a $10 credit for the 3 yrs.

Sony Ericsson W810i for $49.00, but I am going to do the $50 mail in rebate offer as shown here: Manufacturer's Rebate Offer (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf)
This is very helpful. Where did you get the coupon? I've been arguing with Rogers to try to get a free phone and they won't budge. This means I don't care anymore.

[TongueMasterFlx]

It's not the best, but better than what I had previously.


250 Anytime Minutes
Evenings & Weekends @ 6
Rogers to Rogers
Caller ID
$25
$5 Credit

Unlimited Incoming
$10

$10 Communicate Plan
$5 Credit

$35 + SAF & Taxes.

[bwhizz]

Is there a Customer retentions department for Telus?

My rogers cell is under warranty and it got water damage and is fried so they wont send it in for repairs. Before I call customer retentions I was thinking of getting a feel for what Telus can offer to jump ship. I am planning on telling rogers that if they make me spend $200 on a new phone I might as well cancel my contract and take my business to Telus. I also recently signed a 3 yr contract extension to get unlimited incoming minutes and free rogers to rogers calling.

Basically I want to talk to the customer retention department in Telus to see if they can offer me a better plan than I am getting with Rogers, but I highly doubt that.

Advice?

[st7860]

Is there a Customer retentions department for Telus?

My rogers cell is under warranty and it got water damage and is fried so they wont send it in for repairs. Before I call customer retentions I was thinking of getting a feel for what Telus can offer to jump ship. I am planning on telling rogers that if they make me spend $200 on a new phone I might as well cancel my contract and take my business to Telus. I also recently signed a 3 yr contract extension to get unlimited incoming minutes and free rogers to rogers calling.

Basically I want to talk to the customer retention department in Telus to see if they can offer me a better plan than I am getting with Rogers, but I highly doubt that.

Advice?

telus mobility customers: 1-877-279-3100 or 416-279-3100 or client.loyalty@telus.com

[kcorscadden]

This is very helpful. Where did you get the coupon? I've been arguing with Rogers to try to get a free phone and they won't budge. This means I don't care anymore.

I found a link to the coupon on page 622

[kcorscadden]

It's not the best, but better than what I had previously.


250 Anytime Minutes
Evenings & Weekends @ 6
Rogers to Rogers
Caller ID
$25
$5 Credit

Unlimited Incoming
$10

$10 Communicate Plan
$5 Credit

$35 + SAF & Taxes.

When I spoke to the rep last night, she told me that you couldn't have Unlimited Incoming and R2R on the same plan. Apparently the software they use doesn't allow it. Might want to confirm this before agreeing to the contract.

[bwhizz]

Obviously she is lying. I have free R2R and Unlimited Incoming on Rogers and I only pay $25 a month

[Corinthein]

Heres the plan I was offered by Rogers. Can anyone comment on whether its any good?

monthly rate $20
included airtime 250 anytime minutes
call display
voicemail
Call waiting
Call forwarding
Group calling
Unlimited evenings + weekends (8pm-7am)
activation fee waived
monthly system access fee 6.95
99.99 Krzr for if I go with 3 year term.

Thanks

[links]

try to get r2r
and evenbg and weekends pushed to 6pm

[AirForceElite]

Obviously she is lying. I have free R2R and Unlimited Incoming on Rogers and I only pay $25 a month

What the heck

I talked to approx 4 customer relations people AND EVEN 1 MANAGER

He and they said its not possible to add on my account while having $25 for 250plan.
Tell me, do you have any other credits?

i am thinking if you dont have any credits (like free value pack or free long distance) then they can add it for you.
But if you have all those usual credits/discounts AND unlimited inc AND R2R..thats unbeleiveable.

i have even seen some people say whop have unltmd incoming AND NETWORK calling for $25
thats just insane, how do reps give that is beyond me

not that i want it anyways....unlimited inc is good enough for me and i dont want to be greedy...but some of those guys who receive unltmtd inc + network calling have been with rogers for so little (as opposed to long time cutsomers for 5 years...)

[mech9t5]

I went to Bell (Sherway Gardens) last night and spoke to a girl about moving over. Here's what she offered me, both for $23 /mo (includes SAF/911):

250 daytime minutes
unlimited weeknights (after 6) and weekends
call display and voicemail

that's a good deal. is that available to everyone?

[Riddick]

I don't think that is available for everyone. She had to look up a corporate rate binder, check online, etc before she offered it.

I'm very tempted to just leave Rogers. Only thing is that I still have a cancellation charge if I do. Also, maybe it is my perception, but Rogers seems to have better coverage/signal strength in the GTA (and SWO).

[Moonstruck]

Okay, so I'm close to the end of my contract and here's what Rogers offered to me:

200 anytime minutes
Unlimited evenings (after 8) and weekends
Caller ID
Unlimited R2R
Motorola RZR V3T for $59.

$10 + $6.95(SAF)+ $0.5(911) + tax = $19.90 per month.

What do you guys think? BTW, they wouldn't budge on moving the evenings to after 6. They wanted another $5 for that.

HOT!!!
Do you know where you got this deal.

[bster]

I have been with rogers for 10+ years and i don't know how i did it but i checked my rogers bill this morning and this is what i am getting.

250 daytime
un eve/weekd after 6pm
Caller I.D.
100 min LD Canada

for $18.50 which includes tax, saf, 911 fee.

thats it total bill comes to $18.50
the plan is originally $25 + $6 Caller I.D but they give me $21 in credits.

I got pretty lucky there.

[m11]

i tried to get the curve but was only offered $349. has anyone done better than this?

[Corinthein]

phew, finally got a competent CSR. Here is what I got

250 anytime minutes
unlimited evenings + weekends 6pm- 8am
VM
caller ID
call display
6.95 SAF
one time activation fee waived
K1 KRZR RED 99.99
courier fee 39.99 waived

for 20.00 + SAF + tax per month

I am happy with it.

[joeyjoejoe]

phew, finally got a competent CSR. Here is what I got

250 anytime minutes
unlimited evenings + weekends 6pm- 8am
VM
caller ID
call display
6.95 SAF
one time activation fee waived
K1 KRZR RED 99.99
courier fee 39.99 waived

for 20.00 + SAF + tax per month

I am happy with it.


Activation fee waived... was this a retention plan or acquisition plan?

I'm going to port my Bell Mobility account to Rogers (mainly because I moved and I'm stuck with Roger's cable and internet, so I might as well bundle everything together) and I'm looking for a good price on a plan.

The plan you got suits me my needs... what are the odds that I can get this as a new customer?

[AirForceElite]

The plan you got suits me my needs... what are the odds that I can get this as a new customer?


Like it has been mentioned hundred of times, nobody here knows the answer. The only way to find out is call the 1-888 number mentioned on page 1 and ask if they are willing to bring you over because you have cable + internet with them for bundle discount.

[bubble.tea]

....
courier fee 39.99 waived........

$39.99??? Never heard of this before.

[AirForceElite]

$39.99??? Never heard of this before.

Looks like rep pulled another "I am going to waive the $35 activation charge as part of my special offer to you (even though its already waived) and give you 4GB of free memory for your Sony Ericsson w810 as part of the special offer just for you (even though everyone gets it)".

I got those a lot back in the day. Pretend to waive something that doesn't exist or exists but already waived without any "special treatments"

[Corinthein]

Activation fee waived... was this a retention plan or acquisition plan?

I'm going to port my Bell Mobility account to Rogers (mainly because I moved and I'm stuck with Roger's cable and internet, so I might as well bundle everything together) and I'm looking for a good price on a plan.

The plan you got suits me my needs... what are the odds that I can get this as a new customer?

Called the retention plan number, said I wanted to cancel my service and go with another carrier. Told them bell was offering $15.30 corporate plan and I was about to sign a contract with them. They asked if they matched it would I stay etc etc. took a bit of negotiating but they eventually took 80$ off the price of the phone. never heard of the courier fee before (doubt it even existed).
This was the 3rd time I called. The second time i wasted talking to a CSR who barely spoke English, if you get one of those just hang up and save your time.

[the watcher]

WARNING:!: :!: :!:
Do not give your number out to other people in order for them to use to match your plan. i just called in to get my friend the same deal as me and the lady said she put a note on my account that if i use the number again as a reference she will remove all the credits for both the accounts


...but she was still nice enough to match the plan for my friend :D

also gave the k790 for 129$

[st7860]

they should be fired if they remove things without permission unless they were improperly added.

[the watcher]

they should be fired if they remove things without permission unless they were improperly added.

i know that's wat i was thinking as well but then i read somewhere here or was it on hofo where they removed all the dudes credits so i'm not taking the risk anymore. just a warning

[st7860]

i guess so. but unless you scammed yourself a corporate plan or something like that, things shouldn't be able to removed without the customers request. i guess that specific csr that made the threat had a vegetable up where it doesnt shine. or more likely, he/she/it was upset that people were getting a decent package instead of the stock nonsense 9pm evening plans.

[AirForceElite]

i know that's wat i was thinking as well but then i read somewhere here or was it on hofo where they removed all the dudes credits so i'm not taking the risk anymore. just a warning

wow..thats so wrong on so many levels.

what if friend A saw friend B's bill. when A asked how B got that deal, B said he just signed a 3 year contract. Then A used B's number as a reference without letting B know about it thinking that it wouldn't do any harm?

That's harsh.

[rfdrfd]

WARNING:!: :!: :!:
Do not give your number out to other people in order for them to use to match your plan. i just called in to get my friend the same deal as me and the lady said she put a note on my account that if i use the number again as a reference she will remove all the credits for both the accounts


...but she was still nice enough to match the plan for my friend :D

also gave the k790 for 129$


I thought this was a pretty well known fact ? 7 yrs ago, I said my friend got some better deal, why can't I. Manager on the phone says "that deal is not possible, well, now that we know your friend's account, we can check on his plan too. Thank you for telling us."

[tranceaddict]

Hello Guys,

i don't know how but i came across this forum and i'm really glad that i did so i signed up - this website's wicked. i had known about it but never got to checking out. anyway, here's my story - two days ago, my boy said he got the rogers curve for free, yes FREE ! - he was gonna do it for me but he never got the chance, anyway - after following this thread, i decided to call them myself.

mind you, i have rogers cable tv and rogers hi-speed internet. i've been with them for 7 years, am a vip customer as well. my current plan is:

Before:
100 Daytime mins( guess what? all these days i thought its 150 daytime mins)
unlimited incoming calls
eve and weekends free after 6 pm
100 CAD LD

30 $ A month but my bill comes upto about 60 $ something, ugh. and i do about 179 daytime minutes.


----------------------

So i called and told them telus is offering a plan for 17.30, 250 daytime mins, voicemail/caller id, eve/weekend free after 6 pm, no activation/shipping fee, telus to telus, unlimited txts to 5 fav. frnds, 50 $ canadian tire gift card and unlimited local calling for 3 months and a htcp4000 for 49.99 $ - basically giving me a 149 $ credit.

now the girl i spoke to seemed nice but was CRAP in retaining the customer, she had no idea how to retain me as a rogers customer. i told her how i have other rogers products so she says oh that can't be taken into consideration cause this has to do with wireless, i'm like excuse me? in other words, i mean i'm a rogers customer, not only a rogers wireless customer. and i told her i'm a vip customer as well. can you believe what she offered me?

she said the only thing i can do for you is Rogers To Rogers for free and i can't touch ur daytime minutes and can't give u the communicate value pack, it's already discounted and you'll have to pay 10 $ and then when i told her, i'm trying to save $$ - she says ill suggest u the 42 $ plan, i was like what? u must be kidding me right? i'm trying to save money, not upgrade my plan.

trust me, i was very polite, i know how to handle these situations, i always get a hit but this time it seemed like a miss. so anyways, i'm like ok telus is giving me the htcp4000 for 49.99 $ and the lg8600 or moto krzr for free so she's like the only phone i can give u for free is motorola v360.

i was like what the? you must be kidding me right? that's a 20 $ phone. i got a better phone 2 years ago. i'm like that's it - honestly, can i just speak to your supervisor? so i spoke to the supervisor and all she said she can do for me is 6 $ Caller ID Credit, R2R and 100 $ off any phone price that is based on the 3 year price and i think for her to give me that, she's gonna renew my contract.

now i didn't accept anything, i was like i'll call back, just make a note of what u offered me, called back - got a normal customer rep who told me i have 100 mins instead of 150 mins and i was supposed to always have 150 mins, anyways she said she'll give me one time extra 25 mins and 10 extra mins every month so for this month i have 135 mins and from next month onwards 110 mins. still not satisfied, i called back again to some next customer care and she was very nice, she offered me 6 moths free communicate value pack.

i learnt my lesson, it honestly depends on the customer rep, i'm gonna call again in an hr or so - i'm gonna ask for 150 $ credit instead of 100 $ so i can get the SE k790 or some nicer phone and ask them to add on R2R and if you guys could suggest something as to what i can say or do, i'd really appreciate it

p.s: the supervisor was like if u aren't happy with what i'm offering you, you can go to telus, i'm not stopping you. what the hell? also, some of u guys are getting wicked plans, i'm still paying 30 $ so please suggest as to what i can do..oh yea, the supervisor said i can get the SE w810i for free. and they told me how rogers is gsm and telus is cdma blah blah, i'm like don't worry about it, i know my stuff.

sorry for such a long post.

[the watcher]

i guess so. but unless you scammed yourself a corporate plan or something like that, things shouldn't be able to removed without the customers request. i guess that specific csr that made the threat had a vegetable up where it doesnt shine. or more likely, he/she/it was upset that people were getting a decent package instead of the stock nonsense 9pm evening plans.

yea that's what i was thinking but it was weird that she actually did match the plan tough even with the threat...mixed signals!!!

[AirForceElite]

p.s: the supervisor was like if u aren't happy with what i'm offering you, you can go to telus, i'm not stopping you. what the hell? also, some of u guys are getting wicked plans, i'm still paying 30 $ so please suggest as to what i can do..oh yea, the supervisor said i can get the SE w810i for free. and they told me how rogers is gsm and telus is cdma blah blah, i'm like don't worry about it, i know my stuff.

sorry for such a long post.



I read your full post. It really angers me that you have been a customer for them so long, but they treat you like average Joe from random mall who wants to be new rogers customer
There were few (although very small) things that you did wrong.

1) You weren't supposed to call supervisor. Not a good idea. Rep is $hitty? Say thanks for the offer, I have to go on internet and check Telus plan to compare.

2) Even though you said you were polite, you shouldn't have said: "Excuse me?!?" so many times. You have to remember that you called in to cancel your line, not ask them for deals (more on this later)

3) You expected to receive freebies. It doesn't work like that. You need to threaten to leave and they will match it. I read this thread very often and i could say 80% of all deals are gotten by cancellation threat...not "i want this and that for free on my account. make it so"

This is how the call should go:

a)Call 1-888 on page 1. If you are a girl (you said "my boy") keep hanging up until you get a male rep. If you are a guy, I never got a deal with guys. Girls always give sweeter deals.

b)
-Good morning/day/evening. How are you?
-I am fine thank you. Can I ask you for your name/postal code/number/blah blah. What can I help you with.
-Yeah, I was wondering if you could tell me how many months I have left on my contract and how much would it be to cancel it (ask this question regardless if you are out of contract)..a.k.a. play dumb.
-You are not on contract and it would cost you $0 to cancel.
-Oh, thats great..cool. I would like to go ahead and do that please.
-Oh we are sorry to hear you leave, is there any reason why?
-Well to be honest, I found this really good deal that Bell/Telus (don't mention Fido) has. I want to move to that plan please.
-Oh...Mam/Sir, we could probably match that plan if you would like to stay with us. What is the contract?
-I am not sure of the name (play dumb) but i think it's called Telus 17.30 plan. (give as many details at this time as you can). It has this, that, that, that and EVEN that for $20 per month. I calculated my expenses and this is much better plan than what I have.
-*usually puts you on hold for a minute..(don't mention Hardware Upgrade just yet)When she comes back from hold, she will try to partially match it (as in not give everything what Telus/Bell does)
-Oh, thanks for the offer though, but I was really counting on XYZ feature (like long distance and free telus to telus). She will try to add it also at no charge.
-[b]if at this time she is unwilling to match it, pretend that your phone battery is dieing and ask her to call you to ur home phone. I am not sure if they are supposed to call you back...
If she calls you back, just don't pick up and call them again. If she doesn't..well good cause you want new rep :)
-Anyways, assuming that you have no problem getting your plan match, now its PHONE TIME. (HUP)
-Oh wait a minute, I don't want to sound greedy or anything, but Telus gives me this XYZ awesome phone free of charge. I checked online and it's a $300 phone which is an amazing deal to be honest.
-Is there a phone that you liked? (I always name most popular ones...k790, w810, nokia 5300. You should have no problem getting free w810 because i received 2!!! free w810 at the same time on 2 lines..so i dont see why 1 should be a problem. Of course...given the fact that you didn't do hardware upgrade recently.
-This is pretty much it. Ask her/his name and office they work at (make sure to tell them that in the past, you had bad experience with rogers not honoring the deal you were supposed to be getting, and you want to have some reference to rely to)
Any questions, just ask.

[tranceaddict]

honestly thanks so much for your help. i'm a guy and i really appreciate you takiing the time out and replying. i've been on a contract with them since sept.2005 - my contracts ends sept.2008 - i'm interested in the following phone:

1) sek790
2) htc tytn (obviously i might be looking at paying something)
3) blackberry curve
4) htcs621

any of those for free or 49.99 $ - i'd be more then happy with their servide, the thing is i'm actually considering their home phone as well. yest. when i called in and spoke to the hi-speed internet rep,i have express and was interested in extreme - 2 weeks ago, they said they'll give it to me for 52 $ - 3 $ credit every month that is 36 $ credit for the year and when i spoke to someone yest. right away , he's like sir ur a vip customer so you're entitled to a free upgrade and right away i had extreme and i had acknowledged the fact that i'm a vip customer last week. so yeah i'm happy with the hi-speed internet, i might ask them to give me a discount of 10 $ or so. cause i have been paying for express that is the same price ever since it came out, since like 3-4 yrs.

now back to the phone -

my frnd got a free blackberry curve, i even saw it - it's sick. now i really want something like that too - i'm finished 2 yrs of my contract and i haven't gotten a hup. any suggestions? thanks in advance, i really appreciate you taking the time out and providing me with such a lengthy answer.

[tranceaddict]

just spoke to my frnd, he said he called rogers and said his phone got stolen, he walked into a store and the customer rep there was extremely rude, so he called to cancel as he has telus contract papers infront of him and that they were offering him the 8800 or something and they said ok we'll give u a better phone that is the curve so he's like u shouldnt have called, u should have let me call - now i cant go with the same story because u already called....hmm, what do you suggtest i do?

i'm thinking i can go with that story in a week or so for my brother's account but would it matter if both my account and my brother's account are in my dad's name? i'm thinking of calling rogers and changing the account holder to myself because my dad doesn't even use it and i'm 22 and i rather have it in my name plus i'm an authorised user.

p.s: would it matter since i called yest. and they've already taken notes in regards to what they've offered me?

[cor]

The simplest way is to always call this number directly to ask for the deals:
1-888-936-7283 or for Rogers Corporate customers, 1-866-363-9712

for telus mobility customers: 1-877-279-3100 or 416-279-3100 or client.loyalty@telus.com

for fido customers: 1-888-259-3436


-------------------------
www.facebook.com

I called the 1-866-363-9712 for Corporate customers and I was told by the rep that that number is for hardware upgrades only. I am trying to get a hold of corporate customer service so I can find out about health care workers plans. I just got a job at a hospital.

Cor

[rain]

Hello Guys,
p.s: the supervisor was like if u aren't happy with what i'm offering you, you can go to telus, i'm not stopping you. what the hell? also, some of u guys are getting wicked plans, i'm still paying 30 $ so please suggest as to what i can do..oh yea, the supervisor said i can get the SE w810i for free. and they told me how rogers is gsm and telus is cdma blah blah, i'm like don't worry about it, i know my stuff.

sorry for such a long post.

You know, Bell has a better deal than Telus IMO. They have All in 25. They waived $35 sign up fee. So total after tax is $28.50. It comes with alot of stuff like 200 min. evening starting at 8pm and unlimited weekends, caller id, voice mail, conference call, free calls on birthdays and stuff. I managed to get discount on the LG chocolate too. It was $80 for 3 years, but I got it for $50. Probably not many will be able to get that discount.

[dreamcatcher]

Hi Guys,

I am a new customer (never had a cell phone earlier) and in the market for a new wireless connection & phone. My wife works for a hospital so I guess she can qualify for corporate plans. Can someone give me poiners about

1) How should I go about shopping for a good plan/phone. Should I go to a mall based store or should I call the company directly for the best deal?
2) What kind of corporate plan I shd look for? What are the best plans around?
3) Which is a good phone hardware to have.
4) Between Telus & Rogers which one is better? Or are both the same? Is Telus too on GSM network?


I will not be a very heavy user of cell phone and I don't want to spent more than $30 - $35 a month on this. Some advice please!!!!!!

In the meantime i'm trying to read through this long thread and educate myself :)

[HowEver]

This is not the thread you want.

Here's the thread you want:

http://www.howardforums.com/showthread.php?t=707332

Enjoy.

Rogers is better for some, since it's GSM. Find a good authorized dealer where you can pick up the phone you ordered via calling in.

Hi Guys,

I am a new customer (never had a cell phone earlier) and in the market for a new wireless connection & phone. My wife works for a hospital so I guess she can qualify for corporate plans. Can someone give me poiners about

1) How should I go about shopping for a good plan/phone. Should I go to a mall based store or should I call the company directly for the best deal?
2) What kind of corporate plan I shd look for? What are the best plans around?
3) Which is a good phone hardware to have.
4) Between Telus & Rogers which one is better? Or are both the same? Is Telus too on GSM network?


I will not be a very heavy user of cell phone and I don't want to spent more than $30 - $35 a month on this. Some advice please!!!!!!

In the meantime i'm trying to read through this long thread and educate myself :)

[dreamcatcher]

This is not the thread you want.

Here's the thread you want:

http://www.howardforums.com/showthread.php?t=707332

Enjoy.

Rogers is better for some, since it's GSM. Find a good authorized dealer where you can pick up the phone you ordered via calling in.

Great! Thanks for your help! :)

[tranceaddict]

HI-SPEED INTERNET EXTREME 20 % OFF - 42.36 $ A Month

HD BOX - B4U MOVIES, ZEE CINEMA, SONY, ATN FOR FREE (MULTICULTURAL CHANNELS FREE FOR 2 MONTHS)

WIRELESS - 30 $ PLAN - 200 WEEKDAY MINS, EVE & WEEKENDS FREE AFTER 6, CALL DISPLAY, UNLIMITED INCOMING CALLS, R2R, 1000 CAD LONG DISTANCE, VOICE MAIL AND 125 TXT MSGS SENT (6 MONTHS FREE THAT IS THE COMMUNICATE VALUE PACK - 60 $ CREDIT) DOCUMENTED THAT NOMORE DISCOUNTS TO BE GIVEN WHATSOEVER AND THAT'S THE ABSOLUTE BEST THEY CAN GIVE ME AND THAT IT''S ACTUALLY A 83 $ PLAN BUT I'M GETTING IT FOR 30 $.

after endless conversations and 6 tries. good luck guys, some of you can get lucky but some of us have to struggle - sorry about the caps. i'm finally satisfied with my plan.

i still haven't done anything on the phone, they're giving me 100 $ off on any 3 yr priced phone, do you think i should ask them to give me a better deal or stick with it? what do u guys say? thanks for the help so far.

[KenA]

heres the deal i got.. just played dumb and asked to cancel for the telus $18 plan. i had 11 months left in my 3 year contract.

250 weekday minutes
unlimited evening and weekends starting at 6
rogers 2 rogers
communicate package (125 txt, caller id, voicemail)

25/month + fees

also got the HTC Tytn for $349.99 no admin fee (wish i coulda negotiated for $299 but thought i already got a good deal on the plan)

what u guys think? could i have done better?

[tranceaddict]

do you think what i got was a good deal?

before: 30 $ plan + SAF + 911

1) 100 daytime mins
2) unlimited incoming calls
3) free evenings and weekends after 6 pm
4) caller id (6 $ extra)
5) 100 CAD LD

after: 30 $ plan + SAF + 911

1) 200 daytime mins
2) unlimited incoming calls
3) rogers to rogers
4) free evenings and weekends after 6 pm
5) caller id for free
6) voice mail/ 125 txt msgs free for 6 months
7) 1000 LD CAD Mins


apparently an 83 $ plan...what do you suggest? also documented no changes to be made whatsoever (in other words, nomore discounts) - i'm satisfied with it but i wish it was 250 day time mins because i see enough people that got 250 mins for 25 $..they offered me 100 $ off any 3 year phone price - i didn't accept the offer yet, said i'll let them know. i want a better deal on the phone, what can i do?

[Shakkan]

As a first-time Rogers customer, I could get the following plan:

250min daytime
evening/weekend unlimited @ 6pm
caller ID
voice mail
1000 LD
25$ + saf/911

Good enough for me. Never been with them before. Took 3 calls. :)

[tranceaddict]

heres the deal i got.. just played dumb and asked to cancel for the telus $18 plan. i had 11 months left in my 3 year contract.

250 weekday minutes
unlimited evening and weekends starting at 6
rogers 2 rogers
communicate package (125 txt, caller id, voicemail)

25/month + fees

also got the HTC Tytn for $349.99 no admin fee (wish i coulda negotiated for $299 but thought i already got a good deal on the plan)

what u guys think? could i have done better?



ask them for free incoming calls and if they say it's 10 $ - ask them for 5 $ and ask them for Long distance mins as well and ask them to give u a better price for the phone...instead of 349.99 either 249 or 299 atleast. and yeah i think you could have done better.

[jcoltage]

As a first-time Rogers customer, I could get the following plan:

250min daytime
evening/weekend unlimited @ 6pm
caller ID
voice mail
1000 LD
25$ + saf/911

Good enough for me. Never been with them before. Took 3 calls. :)

What phone?

I was looking at Rogers phones for a new line and am greatly disappointed, the only phone that was half ass good what the sony one but I want one with a mircosd jack so I can ingrate it easier .. I like the HTC TyTN English but wow 400 for old tec .. no way
Anyways got a question for you Bubble_.. how cheap can they go with the HTC TyTN English and is it a sim card jack..

Anyways Telus is even worst. The new Blackberry that comes out next week looks half good .. but I see from the inside how Telus treats it customers .. and I would never want to be one.

[AirForceElite]

heres the deal i got.. just played dumb and asked to cancel for the telus $18 plan. i had 11 months left in my 3 year contract.

250 weekday minutes
unlimited evening and weekends starting at 6
rogers 2 rogers
communicate package (125 txt, caller id, voicemail)

25/month + fees

also got the HTC Tytn for $349.99 no admin fee (wish i coulda negotiated for $299 but thought i already got a good deal on the plan)

what u guys think? could i have done better?


Yeah you could. I have same plan as you, but $20 instead of $25. and I had 100LD minutes included.
and 2 free Sony Ericsson w810 at the same time for 2 lines
LD minutes are really sweet because whenever you go to other provinces, even out of your local calling area, you dont have to pay big fees for LD. it covers INCOMING AND OUTGOING.

Call in and say this and play dumb just like you did. PLAYING DUMB HELPS A LOT!!:

"hey guys. I have heard there is some sort of LD package. its like $5 for 1000LD minutes. i was wondering if rogers offers something in between like 200 minutes because 1000 is way to much for me"

of course..do this only if you use LD.
you can do same with 75txt messages also..
its one of those "small free things that can get added on pretty much any account" type of addons

[KenA]

Yeah you could. I have same plan as you, but $20 instead of $25. and I had 100LD minutes included.
and 2 free Sony Ericsson w810 at the same time for 2 lines
LD minutes are really sweet because whenever you go to other provinces, even out of your local calling area, you dont have to pay big fees for LD. it covers INCOMING AND OUTGOING.

Call in and say this and play dumb just like you did. PLAYING DUMB HELPS A LOT!!:

"hey guys. I have heard there is some sort of LD package. its like $5 for 1000LD minutes. i was wondering if rogers offers something in between like 200 minutes because 1000 is way to much for me"

of course..do this only if you use LD.
you can do same with 75txt messages also..
its one of those "small free things that can get added on pretty much any account" type of addons

i dont' really get out of the province much so the ld minutes would have been no use to me..

though i do regret not getting unlimited incoming... but would that be possible at $25? the ones i've seen here are usually at $30....

i also regret not pushing for $299 on the phone :(

anyone have a good story line to use to try and get the phone for $299? i already completed teh deal at $349.

[the watcher]

Does anyone know if *611 is still free? cuz i havn't heard the "this call is free" messege anymore at the begining. i've called them for about 1-2 hrs this month!

[Shakkan]

What phone?

I was looking at Rogers phones for a new line and am greatly disappointed, the only phone that was half ass good what the sony one but I want one with a mircosd jack so I can ingrate it easier .. I like the HTC TyTN English but wow 400 for old tec .. no way
Anyways got a question for you Bubble_.. how cheap can they go with the HTC TyTN English and is it a sim card jack..

Anyways Telus is even worst. The new Blackberry that comes out next week looks half good .. but I see from the inside how Telus treats it customers .. and I would never want to be one.

w810i for 50$.
Very nice phone when debranded. :D

[nkwu]

1000LD/$5 still available from retentions?

[the watcher]

1000LD/$5 still available from retentions?

should be. it was offered to me 2 weeks ago.
u can always call and find out

[AirForceElite]

Does anyone know if *611 is still free? cuz i havn't heard the "this call is free" messege anymore at the begining. i've called them for about 1-2 hrs this month!



It's free

thr 1-888 retention number is not however.

just dial 611 and say CANCEL to the robot guy.

[the watcher]

It's free

thr 1-888 retention number is not however.

just dial 611 and say CANCEL to the robot guy.

cool yea i know the procedure, just wanted to make sure it was free and not wanan be suprised when my bill comes.

i also heard stories of ppl that got charged when dialing 611 instead of *611. so beware of that

[tranceaddict]

Rogers Home Phone From Bell Home Phone

6 Months Free + 3 Calling Features (Caller ID, Call Waiting & Call Forwarding) - 37.95 $
Asia4U Long Distance Plan - 1 $ (Calls to India at a rate of 10 Cents/Min)

Total: 4.91 + 1 $ = 5.91 $ for the next 6 months

Great Deal eh? Saving Almost 250 $

__________________________________________________ ________________

Roger Hi-Speed Internet

Got Upgraded to Extreme for Free (Vip Customer - Was on Express Before)
20 % Off for the next 12 months

Total: 42.36 $

__________________________________________________ _________________

Rogers Wireless Phone

30 $ Plan

- 200 Daytime minutes
- Evenings & Weekends Free after 6 pm
- Rogers to Rogers
- Unlimited Incoming Calls
- 1000 LD CAD Mins
- Call Display
- Communicate Value Pack - 6 Months Free (Voice Mail, 125 Txt Msgs Sent)

Also, was offered 100 $ Off Any 3 Year Phone
[Still Deciding, Want to try and get a better deal]

__________________________________________________ _____________

Rogers HD

Wouldn't budge in terms of pricing so got following for free -

2 Months Free Multicultural Channels (4 Indian Channels for Free)

__________________________________________________ ____________


Been with rogers for 7 years and also a vip customer with the added benefit of all products from rogers. Finally, 15 % bundling discount. thanks for all the tips, guys - if it wasn't for this forum, i wouldn't have done all this lol but yes, thanks a lot - i'm still gonna try and get a better deal on rogers hd and the hardware upgrade. Any suggestions on how i can do something about hardware upgrade and rogers hd, please help - thanks :) - Good Luck to all of you, keep trying until u succeed. do you guys think i could have done better or that's the best i could have done? what about the phone - 100 $ off is the maximum they were giving me.

[dreamcatcher]

Hi Guys,

I am a new customer (never had a cell phone earlier) and in the market for a new wireless connection & phone. My wife works for a hospital so I guess she can qualify for corporate plans. Can someone give me poiners about

1) How should I go about shopping for a good plan/phone. Should I go to a mall based store or should I call the company directly for the best deal?
2) What kind of corporate plan I shd look for? What are the best plans around?
3) Which is a good phone hardware to have.
4) Between Telus & Rogers which one is better? Or are both the same? Is Telus too on GSM network?


I will not be a very heavy user of cell phone and I don't want to spent more than $30 - $35 a month on this. Some advice please!!!!!!

In the meantime i'm trying to read through this long thread and educate myself :)

Hi Guys,

I got information on Rogers Corporate offer to Health Care Professionals. This is what is being offered:

200 anytime minutes
Unlimited weekends (8pm - 8 am)
Free call display
Basic VM
Activation fee waived
Addl mins - 18 c/min
Cdn LD - 10C/min
US LD - 10C/min
Per SEcond Billing (After first minute)
Plan cost: $18/mth + SAF + 911
ADD $5/mth for unlimited evenings (6pm - 8 am)

Mot V360 - $0
Samsung C417 - $0
Sony Ericsson W810 -$49.99
* Phones with 3 year contract


What do you guys think? Is is worth going for this plan??

[tranceaddict]

Hi Guys,

I got information on Rogers Corporate offer to Health Care Professionals. This is what is being offered:

200 anytime minutes
Unlimited weekends (8pm - 8 am)
Free call display
Basic VM
Activation fee waived
Addl mins - 18 c/min
Cdn LD - 10C/min
US LD - 10C/min
Per SEcond Billing (After first minute)
Plan cost: $18/mth + SAF + 911
ADD $5/mth for unlimited evenings (6pm - 8 am)

Mot V360 - $0
Samsung C417 - $0
Sony Ericsson W810 -$49.99
* Phones with 3 year contract


What do you guys think? Is is worth going for this plan??


hmm..i think you can do better, ask them for 6 pm instead of 8 pm and tell them to give u the w810 for free cause telus is giving some 300 $ phone for free. i'm getting w810 for free but i don't want that, it's not the best phone out there, i rather get the htc or se k790 - i wish rogers had something like telus that is the htcp4000, sick phone. and tell them u'll pay 49.99 $ for the se k790 and you'll get this plan right away if they give u evenings at 6 and k790 for 50 $ - otherwise threaten them with ur better off with telus o w/e - trust me, they can do it. i was stupid enough to go talk to them, if i had just waited my boy would have gotten me the blackberry curve for FREE - he got that for free, all he said was rogers customer service sucks, cause some rep was extremely rude and he's canncelling and going to telus. good luck !

[tranceaddict]

can someone help me? any ideas on what i can do for rogers hup - who do i call? what reason do i give them? already documented on my file that 100 $ off was offered on a 3 yr price. let me know, guys - i'm really interested in getting a new hup. my frnd got a curve for FREE. lucky bastard - i can't use the same story cause i've already called and spoke to them.

[tjuzer]

Anyohne success add my5?

[preshans]

Yeah you could. I have same plan as you, but $20 instead of $25. and I had 100LD minutes included.
and 2 free Sony Ericsson w810 at the same time for 2 lines
LD minutes are really sweet because whenever you go to other provinces, even out of your local calling area, you dont have to pay big fees for LD. it covers INCOMING AND OUTGOING.

Call in and say this and play dumb just like you did. PLAYING DUMB HELPS A LOT!!:

"hey guys. I have heard there is some sort of LD package. its like $5 for 1000LD minutes. i was wondering if rogers offers something in between like 200 minutes because 1000 is way to much for me"

of course..do this only if you use LD.
you can do same with 75txt messages also..
its one of those "small free things that can get added on pretty much any account" type of addons

Hey do you think I can add txt msgin on my line for free.

$25 plan
275 day
100 Cdn LD
Caller ID
Unltd Early Eve/Week@ 6
Unltd Network Calling (for rest of my contract)
Caller ID credit
$15 plan credit

Total AFTER TAX: $20.44

N im pretty sure there's one mofo there who thinkz im bsin. just gimme some time to get my next bill and then imma post it up.

[tranceaddict]

Hey do you think I can add txt msgin on my line for free.

$25 plan
275 day
100 Cdn LD
Caller ID
Unltd Early Eve/Week@ 6
Unltd Network Calling (for rest of my contract)
Caller ID credit
$15 plan credit

Total AFTER TAX: $20.44

N im pretty sure there's one mofo there who thinkz im bsin. just gimme some time to get my next bill and then imma post it up.

damn, that's a pretty good plan...lucky you man. is that a corporate plan by any chance?

i'm paying 30 $ for the following

30 $ Plan -

- 200 Daytime minutes
- Evenings & Weekends Free after 6 pm
- Rogers to Rogers
- Unlimited Incoming Calls
- 1000 LD CAD Mins
- Call Display
- Communicate Value Pack - 6 Months Free (Voice Mail, 125 Txt Msgs Sent)

if i take out rogers to rogers - it's 25 $ plan.

looking at you guys, majority of you are getting a good deal. that is paying like 20 $....hmm - they even documented that no more discounts to be given whatsoever...i'm happy with my plan - just don't like the daytime minutes. that's way too low and i use a lot of daytime mins.

[stratux]

i didnt get as good of a plan i got
250 mins
free evenings and weekend from 8
Caller Id
Communication Bundle

For $25+6.95.....She gave me a $5 credit on the communication bundle....do u think i removed the bundle i would get a $5 credit to my bill

[preshans]

damn, that's a pretty good plan...lucky you man. is that a corporate plan by any chance?

i'm paying 30 $ for the following

30 $ Plan -

- 200 Daytime minutes
- Evenings & Weekends Free after 6 pm
- Rogers to Rogers
- Unlimited Incoming Calls
- 1000 LD CAD Mins
- Call Display
- Communicate Value Pack - 6 Months Free (Voice Mail, 125 Txt Msgs Sent)

if i take out rogers to rogers - it's 25 $ plan.

looking at you guys, majority of you are getting a good deal. that is paying like 20 $....hmm - they even documented that no more discounts to be given whatsoever...i'm happy with my plan - just don't like the daytime minutes. that's way too low and i use a lot of daytime mins.
Naaa dawg...it aint a corp plan. I just talked n talked and I got it. I want more...so greedy...but dont' want to jepordize the credits .The last thing I want is some bitchy *** who answers ma call n removes em. ANyways ya yo ..it's the best plan out there under 21 bucksz. Just talk dawg. Im a student. Now i can afford more stuff. Instead of paying like friggin 40 buckz foh this shyt. Im gettin it foh 20 basically. GO ROGERS GO. And wats gonna be interestni is that telus plans on bidding foh Bell. If telus does get bell, which i highly doubt, then get ready to pay less. Thats when the race berween Figers and Bellus will start. :razz: Hopefully Im waiting for HUP so then I can talk and get a more incentives . GO TED GOOOOOO!!!!:D

[preshans]

i didnt get as good of a plan i got
250 mins
free evenings and weekend from 8
Caller Id
Communication Bundle

For $25+6.95.....She gave me a $5 credit on the communication bundle....do u think i removed the bundle i would get a $5 credit to my bill

Will it really depends on whether or not the rep that gave that $5 credit for ur value pack or your plan. If it's on the value pack then it will.Otherwise it should stay. If I were u just threaten to cancel and the rep will make it towards the plan.

[jwei]

Naaa dawg...it aint a corp plan. I just talked n talked and I got it. I want more...so greedy...but dont' want to jepordize the credits .The last thing I want is some bitchy *** who answers ma call n removes em. ANyways ya yo ..it's the best plan out there under 21 bucksz. Just talk dawg. Im a student. Now i can afford more stuff. Instead of paying like friggin 40 buckz foh this shyt. Im gettin it foh 20 basically. GO ROGERS GO. And wats gonna be interestni is that telus plans on bidding foh Bell. If telus does get bell, which i highly doubt, then get ready to pay less. Thats when the race berween Figers and Bellus will start. :razz: Hopefully Im waiting for HUP so then I can talk and get a more incentives . GO TED GOOOOOO!!!!:D

your e-slang is overwhelming haha

[preshans]

your e-slang is overwhelming haha

too much msn n facebook.:lol:

[AirForceElite]

Hey do you think I can add txt msgin on my line for free.

$25 plan
275 day
100 Cdn LD
Caller ID
Unltd Early Eve/Week@ 6
Unltd Network Calling (for rest of my contract)
Caller ID credit
$15 plan credit

Total AFTER TAX: $20.44

N im pretty sure there's one mofo there who thinkz im bsin. just gimme some time to get my next bill and then imma post it up.

That's a very good plan.
if u want text messaging for free...call them and say:

"hey guys. i was looking at rogers website and i see all these cool wireless essentials like internet and video calling and other cool stuff. since i already have caller ID on my account, i am kinda confused as to what would happen because i want to take the $10 value pack with VM+CID+125TXT msges...but that would be pretty silly because then CallerID credit would go to waste. Do you think something be done regarding that?"

at this point most likely she will try to give you $10 value pack, with $5 credit..since CID costs $5. Tell her that you are very said (not UNSATISFIED) that your rogers bill went up by $5 just for lousy text msges.
At this point pray for $10 value pack credit..but dont hold your breath.

Your plan is already very sweet.
I mean really its so good that free communication value would alert the manager because honestly, its almost as if they pay you.
I have called so many times to get network calling and even spoke to manager he said $25/250 plan is IMPOSSIBLE to have unlmtd. inc or unlmtd network calling.

Or you could just ask for 75 text messages for free. Rogers seems to be generous with 100LD/75SMS giving out. It's almost as if it comes with single retention offer.

Anyways, don't be too greedy because you might get audited for such a stupid thing as few TXT msges

[AirForceElite]

i didnt get as good of a plan i got
250 mins
free evenings and weekend from 8
Caller Id
Communication Bundle

For $25+6.95.....She gave me a $5 credit on the communication bundle....do u think i removed the bundle i would get a $5 credit to my bill


It's warm...but has really if you compare to other people, its pretty cold.
What did you tell them?
Dont say you want to extend. Tell them Bell is offering All-In plan for $28 that has much more what rogers offers. Threating to leave works much better than asking for freebies.

[AirForceElite]

Hi Guys,

I got information on Rogers Corporate offer to Health Care Professionals. This is what is being offered:

200 anytime minutes
Unlimited weekends (8pm - 8 am)
Free call display
Basic VM
Activation fee waived
Addl mins - 18 c/min
Cdn LD - 10C/min
US LD - 10C/min
Per SEcond Billing (After first minute)
Plan cost: $18/mth + SAF + 911
ADD $5/mth for unlimited evenings (6pm - 8 am)

Mot V360 - $0
Samsung C417 - $0
Sony Ericsson W810 -$49.99
* Phones with 3 year contract


What do you guys think? Is is worth going for this plan??


There is a problem with the question and it is:

Would you rather pay just a tad more and get more minutes and earlier evenings...or would you rather pay $18 with taxes WHICH IS VERY LITTLE for Okay amount of minutes?

Few helpful hints:
---Per Second Billing looks good on paper..but in reality it doesn't make much difference. Most people think that they will really benefit from it because they think that they call and only talk for like 10 seconds..or 20 seconds..etc. What matters is that its only after first minute...which kills the idea.
---Activation fee waived...good but its waived most of the time really. Activiation fee is another word for "sucker fee". Only people who dont complain and say yes to the first offer they hear get it. It's there so that reps can say: "we waived it for you" and pretend customers just saved $35.
---Reduced US and over time daytime minutes. Great..but do you need it? If no, tell them to get rid of that feature and get something else you want more.
---Either try get 250 minutes instead of 200 or 6PM eveings instead 8PM. I am 100% sure you wont be able to get both with bill amount u pay now. They will probably just classify you as "very greedy and always unsatisfied".

[HowEver]

Ignore this post.


There is a problem with the question and it is:

Would you rather pay just a tad more and get more minutes and earlier evenings...or would you rather pay $18 with taxes WHICH IS VERY LITTLE for Okay amount of minutes?

Few helpful hints:
---Per Second Billing looks good on paper..but in reality it doesn't make much difference. Most people think that they will really benefit from it because they think that they call and only talk for like 10 seconds..or 20 seconds..etc. What matters is that its only after first minute...which kills the idea.
---Activation fee waived...good but its waived most of the time really. Activiation fee is another word for "sucker fee". Only people who dont complain and say yes to the first offer they hear get it. It's there so that reps can say: "we waived it for you" and pretend customers just saved $35.
---Reduced US and over time daytime minutes. Great..but do you need it? If no, tell them to get rid of that feature and get something else you want more.
---Either try get 250 minutes instead of 200 or 6PM eveings instead 8PM. I am 100% sure you wont be able to get both with bill amount u pay now. They will probably just classify you as "very greedy and always unsatisfied".

[tranceaddict]

yo dawgs, let me tell you what's up -

after haggling and haggling, i spoke to this really nice girl or lady - she was KICK-ASS !!! she took care of everything for me and also applied the same plan to my bro's line - let me tell you what she got me...

25 $ Plan

- 6 Months Unlimited Local Calling
- 250 DT Mins
- Evenings & Weekends Free After 6
- Rogers to Rogers
- Unlimited Incoming Calls
- Unlimited Text Messages
- Enhanced Voice Mail (1 Year Free)
- 1000 CAD LD Mins

So here's how it is laid out -

25 $ Plan - 15 $ General Credit - 1.50 $ Bundling Discount + 10 (Free Incoming Calls) + 5 (1000 CAD LD) = 23.50 $

23.50
SAF
911
_____________

30.95 $ Before Taxes
35.28 $ After Taxes

Also, got 150 $ Credit for HUP

Got me a HTC S621 FOR 134 $ + Tax = 152.76 $
Got my bro the SE K790 For 84 $ + Tax = 95.76 $

Finally, A SATISFIED ROGERS CUSTOMER :D !!! keep tryin' fellas, keep tryin' - don't back off, tell them you saw a better plan on the internet, blah blah, but talk to them very nicely, ask them how long they've been working for rogers, tell them about the day, just be really friendly to them. the one i spoke to was extremely nice, courteous. overall, respect them - tell them sorry and thanks when you should and if they say hold on for a minute, tell them to take their time...i've been doing this since 3 days and finally, i'm satisfied with my price plan....!!! :)

[AirForceElite]

yo dawgs, let me tell you what's up -

after haggling and haggling, i spoke to this really nice girl or lady - she was KICK-ASS !!! she took care of everything for me and also applied the same plan to my bro's line - let me tell you what she got me...

25 $ Plan

- 6 Months Unlimited Local Calling
- 250 DT Mins
- Evenings & Weekends Free After 6
- Rogers to Rogers
- Unlimited Incoming Calls
- Unlimited Text Messages
- Enhanced Voice Mail (1 Year Free)
- 1000 CAD LD Mins

So here's how it is laid out -

25 $ Plan - 15 $ General Credit - 1.50 $ Bundling Discount + 10 (Free Incoming Calls) + 5 (1000 CAD LD) = 23.50 $

23.50
SAF
911
_____________

30.95 $ Before Taxes
35.28 $ After Taxes

Also, got 150 $ Credit for HUP

Got me a HTC S621 FOR 134 $ + Tax = 152.76 $
Got my bro the SE K790 For 84 $ + Tax = 95.76 $

Finally, A SATISFIED ROGERS CUSTOMER :D !!! keep tryin' fellas, keep tryin' - don't back off, tell them you saw a better plan on the internet, blah blah, but talk to them very nicely, ask them how long they've been working for rogers, tell them about the day, just be really friendly to them. the one i spoke to was extremely nice, courteous. overall, respect them - tell them sorry and thanks when you should and if they say hold on for a minute, tell them to take their time...i've been doing this since 3 days and finally, i'm satisfied with my price plan....!!! :)




:confused: :confused: :confused: :eek: :eek: :eek: :eek:

speechless. just speechless.
i dont know how many times i called and spoke even to manager to get unlimited incoming on the $25 plan. Just wouldn't do it. Said its impossible.
And you get Rogers2Rogers! insane. you have serious bargaining skills my friend. kudos to you. you deserved it for being a 7 year customer. and LOL at the first offer you got which is just plain silly.

[tranceaddict]

:confused: :confused: :confused: :eek: :eek: :eek: :eek:

speechless. just speechless.
i dont know how many times i called and spoke even to manager to get unlimited incoming on the $25 plan. Just wouldn't do it. Said its impossible.
And you get Rogers2Rogers! insane. you have serious bargaining skills my friend.

bro, honestly - keep trying, i tried and tried - i think this is like the 6th time i'm calling them - you saw my progress, i got it changed 3 times. i followed your advice, spoke to her very very nicely, asked her about how long she worked there, where she works, told her i work at best buy, started talking to her about tv's - i wasn't trying to be greedy, my question - is it possible? i told her i saw wicked plans on the internet, my friends have amazing plans and how my friend got a curve for free, so she's like i'll be honest to you, the maximum credit for a HUP i can give is 150 $, nothing more - i would have but that's the best i can do. i'm sorry. she's like i don't know how your friend got it for free but that's not possible, such a high credit o w/e but yeah bro, keep trying - that's what i did, non stop. the past 3 days have been on the phone, i even got 6 months free for my home phone, 2 months free hd specialy channels and 2 months free multicultural channels


ok - i just got myself a re-confirmation, spoke to a guy, nice guy - i guess i'm just in luck, he sees the plan and he's like dude u have a really good plan.

per second billing - can't get it, only for corporate plans


6 months unlimited local calling
250 daytime mins + 10 Bonus Mins for a Year = 260 Mins
eve / weekend free after 6 pm
detailed billing
rogers to rogers
incoming calls free
1000 cad ld mins
unlimited txt msgs - sending and recieving
call waiting
caller id
voice mail free for 1 yr


just reconfirmed it, yup - i have all of that, perfect - good luck, bro - keep trying. you know how much i tried, you seen my posts - non-stop lol gluck i might sound greedy but i'm a student and my plan was 30 $ but i used to get 60-70 $ bills all the time sometimes even 100 $ + so i got sick and tired of that. good luck once again, hopefully everything works out for u.

[itsjustme]

I called yesterday in hopes of getting them to match a plan from bell, but the CSR said that he wouldn't do it since I've only been with them for 2 months. I use to be with Fido for a long time until I switched recently.

I'm not on a contract. I'm on the 200 minutes $20 plus $10 value pack and it costs around $45 after taxes.

The CSR said that the bell plan was a better plan than what he could get himself and he was actually going to cancel my plan right then and there until I was like, I'll think about it.

Any advice? I'm guessing the 6 month rule applies in this situation.

[AirForceElite]

The CSR said that the bell plan was a better plan than what he could get himself and he was actually going to cancel my plan right then and there until I was like, I'll think about it.


Try calling again and say that you really like Rogers GSM technology and ability to travel with your phone (and get raped on roaming lol)
But anyways, try to tell her that you will sign a 3 year contract if it requires one because you would rather be with Rogers than Bell because your brother/sister/cousin is with Bell and they can't wait until their contract expires sop they can leave as soon as possible.
Maybe it will help...that's what I would do if i were in your situation. It helps a lot that you are not on contract, if you were on one, they would laugh at you probably :)

[rogers_guy]

bro, honestly - keep trying, i tried and tried - i think this is like the 6th time i'm calling them - you saw my progress, i got it changed 3 times. i followed your advice, spoke to her very very nicely, asked her about how long she worked there, where she works, told her i work at best buy, started talking to her about tv's - i wasn't trying to be greedy, my question - is it possible? i told her i saw wicked plans on the internet, my friends have amazing plans and how my friend got a curve for free, so she's like i'll be honest to you, the maximum credit for a HUP i can give is 150 $, nothing more - i would have but that's the best i can do. i'm sorry. she's like i don't know how your friend got it for free but that's not possible, such a high credit o w/e but yeah bro, keep trying - that's what i did, non stop. the past 3 days have been on the phone, i even got 6 months free for my home phone, 2 months free hd specialy channels and 2 months free multicultural channels

ok - i just got myself a re-confirmation, spoke to a guy, nice guy - i guess i'm just in luck, he sees the plan and he's like dude u have a really good plan.

per second billing - can't get it, only for corporate plans


6 months unlimited local calling
250 daytime mins + 10 Bonus Mins for a Year = 260 Mins
eve / weekend free after 6 pm
detailed billing
rogers to rogers
incoming calls free
1000 cad ld mins
unlimited txt msgs - sending and recieving
call waiting
caller id
voice mail free for 1 yr


just reconfirmed it, yup - i have all of that, perfect - good luck, bro - keep trying. you know how much i tried, you seen my posts - non-stop lol gluck i might sound greedy but i'm a student and my plan was 30 $ but i used to get 60-70 $ bills all the time sometimes even 100 $ + so i got sick and tired of that. good luck once again, hopefully everything works out for u.

This is a great deal you got yourself but..........I think I have trumped you! I have verbatim the exact same details except with out the text messaging and having only 100 CAD LD at no charge. My bill comes to $15 per month plus SAF, 911 & taxes in costs me $23 and change!!!! My plan has been in existance for several onths now and am Lovin' it :-) It also helps have been with Rogers now for nearly 12 yrs. I even got my buddy switched to mine with the addition of enhanced voicemail at NO chrage for the 3 yr term. He just doesn't receive a $10 monthly plan crdeit like me but, still an exceptional deal nonetheless. Just make sure like you were saying, when calling in, be very nice. It does pay.

[vrus]

i didn't even know there was such a thing as unlimited sms. i gotta bug them for international sms one day.

[tranceaddict]

i didn't even know there was such a thing as unlimited sms. i gotta bug them for international sms one day.


hahahaha what a joker :P

well do what i did - keep trying, bro. gluck !

[the watcher]

yo dawgs, let me tell you what's up -

after haggling and haggling, i spoke to this really nice girl or lady - she was KICK-ASS !!! she took care of everything for me and also applied the same plan to my bro's line - let me tell you what she got me...

25 $ Plan

- 6 Months Unlimited Local Calling
- 250 DT Mins
- Evenings & Weekends Free After 6
- Rogers to Rogers
- Unlimited Incoming Calls
- Unlimited Text Messages
- Enhanced Voice Mail (1 Year Free)
- 1000 CAD LD Mins

So here's how it is laid out -

25 $ Plan - 15 $ General Credit - 1.50 $ Bundling Discount + 10 (Free Incoming Calls) + 5 (1000 CAD LD) = 23.50 $

23.50
SAF
911
_____________

30.95 $ Before Taxes
35.28 $ After Taxes

Also, got 150 $ Credit for HUP

Got me a HTC S621 FOR 134 $ + Tax = 152.76 $
Got my bro the SE K790 For 84 $ + Tax = 95.76 $

Finally, A SATISFIED ROGERS CUSTOMER :D !!! keep tryin' fellas, keep tryin' - don't back off, tell them you saw a better plan on the internet, blah blah, but talk to them very nicely, ask them how long they've been working for rogers, tell them about the day, just be really friendly to them. the one i spoke to was extremely nice, courteous. overall, respect them - tell them sorry and thanks when you should and if they say hold on for a minute, tell them to take their time...i've been doing this since 3 days and finally, i'm satisfied with my price plan....!!! :)

wow congrats dude u got me jealous now lol its so satisfying getting a great deal.
but if you've been with them for 7 yrs it makes sence. u just set the bar higher for the rest of the people.

[tranceaddict]

wow congrats dude u got me jealous now lol its so satisfying getting a great deal.
but if you've been with them for 7 yrs it makes sence. u just set the bar higher for the rest of the people.

thanks man - to be honest, bro - i've had this wireless account since 2005 so that's 2 years and not 7 years, 7 years is for the overall rogers customer that is cable and hi-speed internet...i used to be their wireless customer back in the day though, like for 2 yrs in 2002 to 2004 then from 2004 to 2005 i think i had fido. so there is luck, just keep trying and don't give up - dude, they had documented not to give ANY MORE DISCOUNTS WHATSOEVER lol yet i got through what i wanted :D

p.s: just dont give up, trust me - i didn't, took me 6-7 calls :)

oh here's a tip: talk to the people who are in the consolidated deparment who handle everything, that's what i did. maybe they are more flexible.

[the watcher]

thanks man - to be honest, bro - i've had this wireless account since 2005 so that's 2 years and not 7 years, 7 years is for the overall rogers customer that is cable and hi-speed internet...i used to be their wireless customer back in the day though, like for 2 yrs in 2002 to 2004 then from 2004 to 2005 i think i had fido. so there is luck, just keep trying and don't give up - dude, they had documented not to give ANY MORE DISCOUNTS WHATSOEVER lol yet i got through what i wanted :D

p.s: just dont give up, trust me - i didn't, took me 6-7 calls :)

oh here's a tip: talk to the people who are in the consolidated deparment who handle everything, that's what i did. maybe they are more flexible.

what is that?

[ephdub]

what is that?

Consolidated department is for people with MULTIPLE services with rogers.. like home phone/tv/wireless... they also have a consolidated retentions department too.. fyi.. to be considered for the consolidated department, you need 2 or more services with rogers...

here's my retentions plan..

250 minutes + 25 bonus minutes
per minute billing
evening/weekend @ 6
free rogers to rogers
1000 CAD ld minutes (for $5 more, 100 CAD ld for free)
call display (charge for $6, credit for $6)
unlimited incoming (for $10 more)
enhanced voicemail (charge for $8, credit for $8)
125 text messages sent (charge for $6, credit for $6)
detailed billing
$15 general monthly credit.

So...

base plan $25 + SAF + 911 + tax
= ~$37 all in.

I actually use the 1000 long distance minutes and unlimited incoming.. i'm always in transit between my home area and other areas.. but if i didn't use the 1000 long distance, my plan would be $20 + SAF + 911 + tax...

and again, i'm a port over from bell. i've only been with rogers since april.

[AirForceElite]

hey wait a second
one time i called and this guy went: you have consolidated bill so i have to transfer you to consolidated department (i do have consolidated).

but i thought its just regular department..not retention so i told him i want to cancel my line...not ask general question..and he said yes. there is a special department just for consolidated users.

what's their number again?
he gave it to me but i didnt write it down cause i thought its regular 1-800-ROGERS1 number.

[kiasu]

hey wait a second
one time i called and this guy went: you have consolidated bill so i have to transfer you to consolidated department (i do have consolidated).

but i thought its just regular department..not retention so i told him i want to cancel my line...not ask general question..and he said yes. there is a special department just for consolidated users.

what's their number again?
he gave it to me but i didnt write it down cause i thought its regular 1-800-ROGERS1 number.

yea i would like that contact too...

[AirForceElite]

Consolidated department is for people with MULTIPLE services with rogers.. like home phone/tv/wireless... they also have a consolidated retentions department too.. fyi.. to be considered for the consolidated department, you need 2 or more services with rogers...

here's my retentions plan..

250 minutes + 25 bonus minutes
per minute billing
evening/weekend @ 6
free rogers to rogers
1000 CAD ld minutes (for $5 more, 100 CAD ld for free)
call display (charge for $6, credit for $6)
unlimited incoming (for $10 more)
enhanced voicemail (charge for $8, credit for $8)
125 text messages sent (charge for $6, credit for $6)
detailed billing
$15 general monthly credit.

So...

base plan $25 + SAF + 911 + tax
= ~$37 all in.

I actually use the 1000 long distance minutes and unlimited incoming.. i'm always in transit between my home area and other areas.. but if i didn't use the 1000 long distance, my plan would be $20 + SAF + 911 + tax...

and again, i'm a port over from bell. i've only been with rogers since april.

Thumbs up for your amazing bargaining skills my friend !______!

MILK THE COW

[Eeric]

Has anyone tried negotiating for a Blackberry Pearl? I wonder how much it would be with a good retention CSR

[soulize]

$100 on a 2 year renewal.

[wstam]

I do not bargin hard with Rogers. Just point out Bell has the $28 all inclusive plan ($15.30+SAF+911+tax) and I just got the following offer

$15+SAF+911+tax=$25.59
250 anytime minutes
Unlimited night & Weekend (8pm)
Call Display
Call waiting
Rogers 2 Rogers

3 years renew term

I am sure I could get 6pm unlimited night if I bargin harder, but I am lazy and 8pm is good enough for me.

[stratux]

cann i use someone's cell number as refrence to match a plan...thankk you...

[stratux]

how do ppl get the extra 25 mins to their day time minutes

[tranceaddict]

i was offered 84 $ + Taxes for the blackberry pearl
134 $ + Taxes for the Htc S620
84 $ + Taxes for the se K790

on a 3 yr renew term. i got the htc for myself and the se for my brother.

[tranceaddict]

how do ppl get the extra 25 mins to their day time minutes

hey yeah bro, i don't know - i asked for extra 25 bonus minutes but they said no :( - i'm on the phone with them right now handling my brother's account, i'll ask - see what happens...gotta keep tryin' :P

[Superfly]

cann i use someone's cell number as refrence to match a plan...thankk you...

I don't think so as the CSR can not check the details of someone else's account due to confidentiality issues. The only time this is possible is if the original owner has authorized you on the account to have access.
That's my understanding and please correct me if I'm wrong.

[tranceaddict]

hey yeah bro, i don't know - i asked for extra 25 bonus minutes but they said no :( - i'm on the phone with them right now handling my brother's account, i'll ask - see what happens...gotta keep tryin' :P


OMG AM I IN LUCK OR WHAT???? LOL THIS IS KICK - ASS YO

i asked for 25 Bonus Mins - and he said he can't offer me that but he can do

FIFTY BONUS MINUTES AFTER THE 6 MONTH UNLIMITED LOCAL CALLING PERIOD

SO THAT'S 300 MINUTES AFTER 6 MONTH UNLIMITED LOCAL CALLING

dude - this is what i'm talking about - ROGERS FULLY TOOK CARE OF ME !! :D

thanks to all you guys, this is my 4th day of trying lol

well i called because my phone wasn't working due to the hardware upgrade but just thought i'd ask so the customer service rep put me through customer relations and they offered me 50 extra bonus minutes instead of 25 bonus lol so i get 300 mins for 6 months after my 6 month unlimited local calling period

guys, KEEP TRYING and he was a guy too, really nice. good luck - i didn't give up.

airforceelite, bro - keep tryin' - see what they can do for u, don't give up - this is all after i was documented for nomore discounts lol :P

[AirForceElite]

i was offered 84 $ + Taxes for the blackberry pearl
134 $ + Taxes for the Htc S620
84 $ + Taxes for the se K790

on a 3 yr renew term. i got the htc for myself and the se for my brother.



wow. they offered you pearl and k790 at the same time? (as in not pearl OR htc OR k790)
Unbelieveable...:eek: :eek:
i was under the impression that once you do Hardware upgrade for 1 line..all the revenue is reset and to get another phone, you have to pay full price.




airforceelite, bro - keep tryin' - see what they can do for u, don't give up - this is all after i was documented for nomore discounts lol :P

Nah thanks for encouragement..but I am settled with my plan its more than enough for me.
25 minutes is so little...and it COULD get my account red flag'ed all for what..25 minutes.

My plan is final and I am not calling them again for at least 6 months. (I will call them to say thank you for 2 free w810 though...i am gonna ask talk to supervisor/manager to say thank you for such great phones...which i sold and paid off my Visa debt lol...)

But yeah, my plan is final

$25 for:
250 Mins
6PM Unlmtd evenings and weekends
Rogers2Rogers
100LD
$10 Value Pack
Free w810
$15 credit
So..comes out to $25-$15+$6.95+$0.50+tax=$31.80 with taxes

[Superfly]

So I changed my plan with a slightly better deal. Talked to a nice lady in the consolidated dept and after trying to switch things around (and believe me she tried) I ended up with:

250 min
Eve & WKND @ 6
R2R
Unlimited incoming
1000 CAD LD
EVM
CID, call waiting etc.
Detailed billing

Total = $25 + SAF + 911 + Tax ~ $37

Had to loose the 125 text and the 25 bonus minutes as the system wouldn't take it any other way. So lost those two, but gained unlimited incoming and went to 1000 Ld from 100. Not a big deal as I hate texting and the unlimited incoming more than makes up for the 25 bonus minutes. The way it was explained to me was that the credits can't always be applied to every account the same way. Some accounts will allow multiple credits and some wont. The lady was really helpful and she kept going back to try a whole combination of things to make it work and came up with this as the best solution. I know she kept trying to add the 25 mins but every time she tried the system wouldn't allow it. Maybe someone on the inside can enlighten us here.

I also ended up with a KRZR for $24 (2 year term with no changes to cancellation policy -$200 not $400). Long story short here is that my original HUP got messed up big time and they gave me the KRZR at that price to make up for the inconvenience. Also no admin fee. Nice Phone, not for everyone, but I really like the form factor and it just feels so good in your hands;) Hehe!

[tranceaddict]

i had the patience and honestly, my patience took care of me - i only spoke to one bitchy supervisor on my 1st attempt, ever since then everythings been GOLD. my official plan is as follows:

25 $ Plan

250 DT Mins + 10 Bonus Mins For a Year + 50 Bonus Mins For 6 Months After my 6 Month Unlimited Local Calling = 310 Mins

6 Months Unlimited Local Calling
310 Daytime Mins
Rogers to Rogers (5 $ Credit)
Unlimited Incoming Calls (10 $ Credit)
Unlimited Texts (Sending & Recieving - 10 $ Credit)
Caller ID (6 $ Credit)
Call Waiting (2 $ Credit)
Voice Mail (Free for 1 Year - 6 $ Credit)
1000 LD Minutes (+ 5 $)
15 % Bundling Discount
__________________________________________________ _____________

Total - 31.44 $ Taxes In

I calculated it with the rep - this is the exact amount, apparently. it was 35.28 $ before but now i get another 15 % discount. he said mine's the best plan he's ever seen for the past couple of years he's worked there - great guy, very honest and told me that he'll even call me back after a month to check if everything is going right for me. amazing guy, i just hung up - very polite, was a senior rep and said you sleep tight now lol because you got the best deal for everything. just to let u guys know, it really helps if you've been with them for 5 + years, renew your contract, be very patient, polite, ask them about their work - how they're doing and if your a vip customer as well, my first attempt was BAD - i hated it, the supervisor was a ***** so was the retention rep, after that - every rep i got was KICK - ASS ! :D and he also said the 150 $ credit i got for my phone is the best credit and usually that's only in very wierd situations, he even said even if the customer was very upset, usually they'd never give them a plan like me, oh well - i really got lucky. if anything, i'm more then happy to help you guys. look at my posts, keep trying....for 31 $ taxes in, that's an AMAZING plan :D !!! good luck, guys.

p.s:
Home Phone:

|Ported From Bell To Rogers|

6 Months Free + 6 Calling Features + Asia 4 You LD Plan

All that for 4.91 $ + Taxes
Savings - 250 $

also said noone's been offered that until now, that's the best he's seen, infact said he can't even touch that and said he doesn't even have access to that offer.

_________________________________

Hi-Speed Internet Extreme:

42.36 $ Taxes In

__________________________________

Rogers HD:

2 Months Free Hd Specialty Channels
2 Months FreeMulti Culutral Channels (4 Indian Channels)


that's what i ended up with after all those calls i made, so keep trying cause if i could get it, i'm sure you can all too... :)

[tranceaddict]

wow. they offered you pearl and k790 at the same time? (as in not pearl OR htc OR k790)
Unbelieveable...:eek: :eek:
i was under the impression that once you do Hardware upgrade for 1 line..all the revenue is reset and to get another phone, you have to pay full price.




Nah thanks for encouragement..but I am settled with my plan its more than enough for me.
25 minutes is so little...and it COULD get my account red flag'ed all for what..25 minutes.

My plan is final and I am not calling them again for at least 6 months. (I will call them to say thank you for 2 free w810 though...i am gonna ask talk to supervisor/manager to say thank you for such great phones...which i sold and paid off my Visa debt lol...)

But yeah, my plan is final

$25 for:
250 Mins
6PM Unlmtd evenings and weekends
Rogers2Rogers
100LD
$10 Value Pack
Free w810
$15 credit
So..comes out to $25-$15+$6.95+$0.50+tax=$31.80 with taxes

no, no lol i was offered either one of those for those prices cause that's what i was interested in - i got the k790 for my brother on his line for 84 $ + taxes and htc for 134 $ + taxes in. i don't think you'd be red flagged, i got the free bonus mins from a regular rep :P - i switched back n forth with consolidation dept as well as reg. customer service, hence the 10 bonus mins for a year and 50 bonus mins for after the 6 month term. good luck, bro - i think u can do it.

[tranceaddict]

So I changed my plan with a slightly better deal. Talked to a nice lady in the consolidated dept and after trying to switch things around (and believe me she tried) I ended up with:

250 min
Eve & WKND @ 6
R2R
Unlimited incoming
1000 CAD LD
EVM
CID
Detailed billing

Total = $25 + SAF + 911 + Tax ~ $37

Had to loose the 125 text and the 25 bonus minutes as the system wouldn't take it any other way. So lost those two, but gained unlimited incoming and went to 1000 Ld from 100. Not a big deal as I hate texting and the unlimited incoming more than makes up for the 25 bonus minutes. The way it was explained to me was that the credits can't always be applied to every account the same way. Some accounts will allow multiple credits and some wont. The lady was really helpful and she kept going back to try a whole combination of things to make it work and came up with this as the best solution. I know she kept trying to add the 25 mins but every time she tried the system wouldn't allow it. Maybe someone on the inside can enlighten us here.

I also ended up with a KRZR for $24 (2 year term with no changes to cancellation policy -$200 not $400). Also no admin fee. Nice Phone, not for everyone, but I really like the form factor and it just feels so good in your hands;) Hehe!

Congrats but damn no admin fee - lucky you, they wouldn't budge for me. lol i'll call back and be like what's the admin fee for or should i just let it go :$ lol
it's 150 $ credit - 35 $ admin fee. ahh i don't wanna pay the admin fee cause that way i can get that for the phone. i got everything i wanted but now i'm getting greedy lol if i can get no admin fee, that'd be sweet !

[AirForceElite]

no, no lol i was offered either one of those for those prices cause that's what i was interested in - i got the k790 for my brother on his line for 84 $ + taxes and htc for 134 $ + taxes in

That's what I meant though.
How does one get 2 HUP for low prices?
Are your bros and ur line 2 separate accounts? Meaning they do not share the revenue and you get 2 bills. or are they under 1 name?

[tranceaddict]

That's what I meant though.
How does one get 2 HUP for low prices?
Are your bros and ur line 2 separate accounts? Meaning they do not share the revenue and you get 2 bills. or are they under 1 name?


oh ok, this is what happened - my brother has his own account and i have my own account but i spoke on behalf of him, i'm an authorized user on his account so i got him the same plan, same 50 bonus minutes for the both of us after 6 months unlimited and i got him a hup so basically since i have higher revenue, i would have paid 60 $ something if i had gotten the k790 but for him it'd be 84 $ + taxes based on his revenue and since i have higher revenue, i got a higher credit or something like that. so basically

1) My phone: HTC s620 - 134 $ + Taxes
2) His Phone: SE K790 - 84 $ + Taxes

and yes, we get 2 bills but the thing is i transferred my account under my mom's name so i got the better bundling discount for my account that is 15 % as tv/home phone and the internet is under her name - she's out of station, when she's back, i'm gonna put my brother's account in her name too - wait that reminds me, i transfferred my account to my mom's name and my mom needn't be there so why do they need her for my bro's account? hmm. so now everything's one bill except my bro's account.

[EL820]

I have been out of the loop for awhile...

I called the old retention number and it's out of service. lol. Is there new number for retention?

[st7860]

this is the correct Rogers Retentions number 1-888-936-7283

or for corporate plan customers: 1-866-363-9712

[ids748]

Does anyone think I can do better than the following plan currently 2yrs ish into my contract.

1000 eve/weekend minutes
100 daytime minutes
Free Incoming
Rogers 2 Rogers
1000 Canadian Long Distance

$25 + SAF + 911 + 15% off for bundle

Mainly its my cuzin's plan she really wants to get something with CID for either same price or not and possibly a new phone without loosing much.

I've looked through thread and the plan I have mentioned above is kinda weird. She got it 2 years ago and was wondering if anything better could possibly be attainted. But with that free incoming i don't know.

[YachtL]

I've been with rogers for many years. Still on those expensive old plans (no contract) with an old phone...so I'm pretty outdated. I've done some research and read some of the posts on this thread. However, can anyone give me suggestions on phones I could possibly get for free or at low cost with a plan that has gd amount of minutes and features? I don't mind signing a 1, 2 or 3 yr term contract. I was curious how ppl. got the se w810i for free? Im also interested in the se k790i.

Thanks!

[AirForceElite]

Does anyone think I can do better than the following plan currently 2yrs ish into my contract.

1000 eve/weekend minutes
100 daytime minutes
Free Incoming
Rogers 2 Rogers
1000 Canadian Long Distance

$25 + SAF + 911 + 15% off for bundle

Mainly its my cuzin's plan she really wants to get something with CID for either same price or not and possibly a new phone without loosing much.

I've looked through thread and the plan I have mentioned above is kinda weird. She got it 2 years ago and was wondering if anything better could possibly be attainted. But with that free incoming i don't know.

The only way to find out is to call. Nobody here can give you the answer you are looking for. Read last 10 pages of this thread and see what plans people got and aim for those.

I've been with rogers for many years. Still on those expensive old plans (no contract) with an old phone...so I'm pretty outdated. I've done some research and read some of the posts on this thread. However, can anyone give me suggestions on phones I could possibly get for free or at low cost with a plan that has gd amount of minutes and features? I don't mind signing a 1, 2 or 3 yr term contract. I was curious how ppl. got the se w810i for free? Im also interested in the se k790i.

Thanks!

If I got 2 free w810s on 2 lines at the same time, i am sure you can get one.
Or...if you really want k790 try getting it for $49.99

say that telus is offering a $350 phone for free...and k790 is similar to that, when she will say she cant give for free, she will probably say that however she can give for $49.99.

[stratux]

does anybody have the direct number for consolidated retentions...

[st7860]

does anybody have the direct number for consolidated retentions...

rogers retentions: 1-888-936-7283




-------------------
www.facebook.com

[iam_immigrant]

Just curious but is the # for CSR 24/7? Or is it something like M-F 9-5? What days/times would net the best results?

[AirForceElite]

Just curious but is the # for CSR 24/7? Or is it something like M-F 9-5? What days/times would net the best results?

friday eveings?
call right now
maybe someone will be in a very good mood cause its friday

[Flyhigh]

is this number free call?

rogers retentions: 1-888-936-7283




-------------------
www.facebook.com

[st7860]

is this number free call?

rogers retentions: 1-888-936-7283

it is toll free from any home phone or any office phone and any cell phone. but it is NOT AIRTIME FREE on any cell phone!

the esteemed leader of this thread, Mr Rabbit Pellet Tea, has said before that if you call 611(airtime free) from your rogers phone then speak 'cancel', it will transfer you to the SAME department, but I haven't tried it before.

[bubble.tea]

does anybody have the direct number for consolidated retentions...
hmmm., I'll look for it.

rogers retentions: 1-888-936-7283
....
hey spammer. This isn't it. Get with the program.

Compare Retentions Vice Consolidated Retentions...they ARE NOT the same department. R CANNOT handle issues that bundled account holders have.

[st7860]

if its the wrong number then post the correct one

[bubble.tea]

if its the wrong number then post the correct one

wow...you're a night hawk eh? didn't let that one go for more than a couple mins.

I'm lookin' for it..chill :D

[stratux]

thankks for looking for it

[Ghetto_Dad]

As a first-time Rogers customer, I could get the following plan:

250min daytime
evening/weekend unlimited @ 6pm
caller ID
voice mail
1000 LD
25$ + saf/911

Good enough for me. Never been with them before. Took 3 calls. :)

Wow nice, how did you manage? Im also looking to sign up for Rogers.

What # did you call btw?

[stratux]

I got my final plan everytime I call in..and they doc more calls..it ruined my chances of getting a better plan

275 minutes
free evenings and weekend from 8 pm
Caller ID
Unlimited Text Messaging
R2R

$25-$2.5(Better Choice Bundle)+
$6.95+$0.50

What do you guys think? Can I do better..i thinkk they arealdy thinkk im quite greedy :(

[shampoo]

I have 3 cellphones with rogers (me, bro, sis) and my bro's razr is not working so I called rogers regular # and this is what they gave me. I have cibc corporate plans right now btw.

Cibc corp plan they quoted me:
250min anytime
unlimited eve/weekends from 6
CID +basic Vmail
$25 +SAF+911

Is this any good? Right now I am under no obligation. I also have hs internet with them. Any suggestion for a good phone? Razrs suck.

[MACMAC]

I got my final plan everytime I call in..and they doc more calls..it ruined my chances of getting a better plan

275 minutes
free evenings and weekend from 8 pm
Caller ID
Unlimited Text Messaging
R2R

$25-$2.5(Better Choice Bundle)+
$6.95+$0.50

What do you guys think? Can I do better..i thinkk they arealdy thinkk im quite greedy :(


When the hell did unlimited text messaging become an option?! :-0

[AirForceElite]

I have 3 cellphones with rogers (me, bro, sis) and my bro's razr is not working so I called rogers regular # and this is what they gave me. I have cibc corporate plans right now btw.

Cibc corp plan they quoted me:
250min anytime
unlimited eve/weekends from 6
CID +basic Vmail
$25 +SAF+911

Is this any good? Right now I am under no obligation. I also have hs internet with them. Any suggestion for a good phone? Razrs suck.


That's a pretty horrid offer for someone who has 3 lines.
You must get free rogers to rogers in there and 100 LD minutes (or 75 text msges...)

as for the phone, you will really like w810. try getting it for free for you AND your brother

i also have 3 lines with them..all under my name and i got 2 free w810 on 2 lines. you can do too.
it comes with 4GB of memory and is essentially ipod in a phone.
call again and say u want to move all ur lines to telus anbd dont settle for anything less than:

250 mins
6pm unlimited eveings
rogers to rogers
100LD minutes
$10 value pack
FREE sony ericsson w810 (if u can, get 2)
$20+$6.95+$0.50
I know its possible because i got exact plan above. KEEP MILKING
and dont buy into their "i am afraid i cant do that for you" crap. if opffer is not good, say u'll think about it call later.
remember, the best way to get discounts is to threaten to leave. they would rather give u sweet deals/discounts/phones than let you go to telus/bell and give them your money.

[Lebstyle]

Hi

i called rogers retention and the rep refused to give me any deals and when i quoted her a deal off rfd she demanded i give the "account number" for the deal. What are they talking about?

How can i get this?

Im doing this for my father, i WISHHHHHHHHHH he can leave rogers but he actually signed a 3 year contract 2 months ago WITHOUT questions asked! THEY charged him full price for a phone, no deal, and a big phat activation fee...argh. They must pay for this....

[hiredmuscle]

if he signed a 3 yr contract and only used 2 months...there's not much incentive for them to retain right now.

[NG]

Im doing this for my father, i WISHHHHHHHHHH he can leave rogers but he actually signed a 3 year contract 2 months ago WITHOUT questions asked! THEY charged him full price for a phone, no deal, and a big phat activation fee...argh. They must pay for this....

if he signed a 3 yr contract and only used 2 months...there's not much incentive for them to retain right now.

Sounds like they reamed him. HM is right that they most likely won't do anything.

If you or him have any other services with Rogers (Cable, Home phone, internet) that are not on contract then you could threaten to cancel those.

Failing that the only recourse is to just wait three years and leave no matter how good of an offer they give (and citing how they screwed over someone naive as to why).

Even if I could get a good deal from Bell, Rogers, Telus screwing over someone like that is exactly the reason the only cell phones I've had were from second tier providers like PC Mobile.

[tyco0301]

I called retentions and I got this:

200 Anytime minutes
Weekends and Evenings at 6pm
Call Display
Basic Voice Mail
100 LD minutes
= $25+SAF+911 on a 1 year contract.

I have a blackberry plan too, so for an additional $25, I got 4MB of data, totaling $50 for all this.

Got it on my first try, but I got to tell you, the girl was awfully annoying and impatient.

Oh yeah, I jumped ship from another carrier because of the awful service I was getting from them, but had been a blackberry user with Rogers for awhile now.

How'd I show?

[the watcher]

My plan takes in effect partly today and tommorow so i cheked my account this morning and it said 250 min + 25.
i tought it was only 250 min.

so i call in and the guy all of a sudden says 250 + 50 min and some of my plan is starting tomorow but he'll make every feature start today.
i logged in rogers.ca again and it was 250 + 50.
NICE. altough its just till Jan 08 but hey its good to get freebies when not expecting it.
you guys should check as well.

[shampoo]

That's a pretty horrid offer for someone who has 3 lines.
You must get free rogers to rogers in there and 100 LD minutes (or 75 text msges...)

as for the phone, you will really like w810. try getting it for free for you AND your brother

i also have 3 lines with them..all under my name and i got 2 free w810 on 2 lines. you can do too.
it comes with 4GB of memory and is essentially ipod in a phone.
call again and say u want to move all ur lines to telus anbd dont settle for anything less than:

250 mins
6pm unlimited eveings
rogers to rogers
100LD minutes
$10 value pack
FREE sony ericsson w810 (if u can, get 2)
$20+$6.95+$0.50
I know its possible because i got exact plan above. KEEP MILKING
and dont buy into their "i am afraid i cant do that for you" crap. if opffer is not good, say u'll think about it call later.
remember, the best way to get discounts is to threaten to leave. they would rather give u sweet deals/discounts/phones than let you go to telus/bell and give them your money.


Hey, thanks for the info, which plan did you sign upfor? 2years or 3years?
I called customer relations and they are not budging. They are giving me

250min
R to R
100 LD min
CID
for $25min but no voice mail. They said they'll give me w810 for for Free if i sign up for 3 years.

Also on my internet I am paying the full price right now and they said they can only give me 20% off. :(

What should I do? any price plan codes I can qoute to them? thanks

[AirForceElite]

Hey, thanks for the info, which plan did you sign upfor? 2years or 3years?
I called customer relations and they are not budging. They are giving me

250min
R to R
100 LD min
CID
for $25min but no voice mail. They said they'll give me w810 for for Free if i sign up for 3 years.

Also on my internet I am paying the full price right now and they said they can only give me 20% off. :(

What should I do? any price plan codes I can qoute to them? thanks

Ask them for Value pack credit instead of CID.
when she says no, tell her that you will be getting value pack anyways so u can surf the web or send text msges so the CID credit will be lost. Try convincing her to at least give it to you. And then u will have same plan as me..except $5 more.

[shampoo]

Ask them for Value pack credit instead of CID.
when she says no, tell her that you will be getting value pack anyways so u can surf the web or send text msges so the CID credit will be lost. Try convincing her to at least give it to you. And then u will have same plan as me..except $5 more.

thanks for the tip. Did you sign up for 3yr or 2yr to get the phone free?

[hockeyfan12]

I called retentions and I got this:

200 Anytime minutes
Weekends and Evenings at 6pm
Call Display
Basic Voice Mail
100 LD minutes
= $25+SAF+911 on a 1 year contract.

I have a blackberry plan too, so for an additional $25, I got 4MB of data, totaling $50 for all this.

Got it on my first try, but I got to tell you, the girl was awfully annoying and impatient.

Oh yeah, I jumped ship from another carrier because of the awful service I was getting from them, but had been a blackberry user with Rogers for awhile now.

How'd I show?


$25 for 4MB of blackberry data is pretty good considering robbers gives out 0.5MB for that price normally.

How'd you pull that?

[AirForceElite]

thanks for the tip. Did you sign up for 3yr or 2yr to get the phone free?

I signed up for 3 years and got 2 free w810's (on 2 lines)

If contract really means a lot to you...you can get w810 for $49.99 probably if u do 2 year contract.

[joeyjoejoe]

250 mins
evenings and weekends 6pm
Call display
Call Answer
text messaging
+1 month service for free
activation charges waived

For $30 + SAF + 911 + taxes -10% off for bundling with TV+internet = $38.76

Not great, but not bad either (more minutes and stightly cheaper than my current Bell plan)... I was hoping for a deal on the phone as well, but was only quoted what was offered online.

[Solex]

I have 3 cellphones with rogers (me, bro, sis) and my bro's razr is not working so I called rogers regular # and this is what they gave me. I have cibc corporate plans right now btw.

Cibc corp plan they quoted me:
250min anytime
unlimited eve/weekends from 6
CID +basic Vmail
$25 +SAF+911

Is this any good? Right now I am under no obligation. I also have hs internet with them. Any suggestion for a good phone? Razrs suck.

Give that you're not on contract right now, you're plan isn't horrible as somebody mentions but it could be better. Great thing about having access to a corporate plan is that it gives you a good base for more negotiations. Refer to the first post in this thread to see what most people should be able to get added on for free.

[the watcher]

can someone explain these discounts to me.
i have 2 lines and both are suppose to have 10$ value pack and 5$ navigate with credits. i asked them to check both lines to make sure their the same and they said yes a few times. but when i log in online i see different discounts:

lines 1:
* Value Pack 1 Month Credit - To be removed on 01/08/2007
* Digital Call Display Credit - To be removed on 30/06/2010
* Monthly Plan Credit - To be removed on 01/07/2010
* Monthly Plan Credit - To be removed on 30/06/2010
* 33.3% Value Pack Add-on Disc.

line 2:
* Digital Call Display Credit - To be removed on 30/06/2010
* Monthly Plan Credit - To be removed on 30/06/2010
* Monthly Plan Credit - To be removed on 30/06/2010

i don't know wat digital call display credit is since call display is already included in the value pack which is one of the credits?!?
also why does one lne have a value pack 1 month credit and 33.3% value pack add-on disc? what is that anyways?

i don't wanna call in and ask cuz i'm scared they gave me extra credits which they will take away

[nic0921]

can someone explain these discounts to me.
i have 2 lines and both are suppose to have 10$ value pack and 5$ navigate with credits. i asked them to check both lines to make sure their the same and they said yes a few times. but when i log in online i see different discounts:

lines 1:
* Value Pack 1 Month Credit - To be removed on 01/08/2007
* Digital Call Display Credit - To be removed on 30/06/2010
* Monthly Plan Credit - To be removed on 01/07/2010
* Monthly Plan Credit - To be removed on 30/06/2010
* 33.3% Value Pack Add-on Disc.

line 2:
* Digital Call Display Credit - To be removed on 30/06/2010
* Monthly Plan Credit - To be removed on 30/06/2010
* Monthly Plan Credit - To be removed on 30/06/2010

i don't know wat digital call display credit is since call display is already included in the value pack which is one of the credits?!?
also why does one lne have a value pack 1 month credit and 33.3% value pack add-on disc? what is that anyways?

i don't wanna call in and ask cuz i'm scared they gave me extra credits which they will take away


the call display credit is built into the standard retention plan...if you only have call display (i.e. NOT a value pack that includes call display), this credit will kick in to offset the cost of call display. however, since you don't have call display as a standalone feature, this credit won't appear on your monthly bill and thus it basically doesn't exist/doesn't do anything for you. that's why some people are able to successfully get an additional $5 or $10 monthly discount toward their value pack...they "argue" that the plan comes with a $6call display credit and when they add a value pack they are no longer receiving this discount...

the 33% discount and 1 month value pack credit are present because you added a value pack. ALL value packs come with a 33% discount off additional wireless essentials (for example, 33%off an international text messaging pack, 33% auto roadside assistance plan, etc.). the value pack 1 month credit is there because rogers lets you try out any value pack for 1 month (or 2 if you add the $25 vision value pack)).

Line 2 most likely does not have a value pack added since these "automatic" credits aren't there...another possibility is that you negotiated line 2 with a different rep, and this rep removed the 33% discount and the 1 month free credit since he/she feels that you are already being credited for these services via the monthly plan credit... and since you're not paying for the value pack you shouldn't have the extra perks ( i don't believe this, but it's just a thought!) the last possibility i can think of, is that the value pack start date for Line 2 is different from Line 1. If this is true, you will see these two credits for Line 2 later...you'll know if the latter is true because you can check if Line 2 has the same wireless features as Line 1 at this point in time.
OR...when you log into rogers, click "manage my wireless essentials" to see what is checked off in the options...this way you can check if Line 2 has a value pack added...

finally your monthly plan credits are most likely the $10 and $5 you were promised :)

that was long!!!:cheesygri

[the watcher]

the call display credit is built into the standard retention plan...if you only have call display (i.e. NOT a value pack that includes call display), this credit will kick in to offset the cost of call display. however, since you don't have call display as a standalone feature, this credit won't appear on your monthly bill and thus it basically doesn't exist/doesn't do anything for you. that's why some people are able to successfully get an additional $5 or $10 monthly discount toward their value pack...they "argue" that the plan comes with a $6call display credit and when they add a value pack they are no longer receiving this discount...

the 33% discount and 1 month value pack credit are present because you added a value pack. ALL value packs come with a 33% discount off additional wireless essentials (for example, 33%off an international text messaging pack, 33% auto roadside assistance plan, etc.). the value pack 1 month credit is there because rogers lets you try out any value pack for 1 month (or 2 if you add the $25 vision value pack)).

Line 2 most likely does not have a value pack added since these "automatic" credits aren't there...another possibility is that you negotiated line 2 with a different rep, and this rep removed the 33% discount and the 1 month free credit since he/she feels that you are already being credited for these services via the monthly plan credit... and since you're not paying for the value pack you shouldn't have the extra perks ( i don't believe this, but it's just a thought!) the last possibility i can think of, is that the value pack start date for Line 2 is different from Line 1. If this is true, you will see these two credits for Line 2 later...you'll know if the latter is true because you can check if Line 2 has the same wireless features as Line 1 at this point in time.
OR...when you log into rogers, click "manage my wireless essentials" to see what is checked off in the options...this way you can check if Line 2 has a value pack added...

finally your monthly plan credits are most likely the $10 and $5 you were promised :)

that was long!!!:cheesygri

thx for taking the time to answer.
both re-knewals were done at the same time through the same rep so i don't think it will appear. the only thing that was done at a different time was the addition of the 5mb navigate plan, which i added at a different date through a different rep obviously.
now would the 1 mth trial of the value pack entitle me for an extra 10$ credit for the 1st month of top of the genreal 10$ credit?

also do u think the 33% would apply to the navigate plan i have a 5$ credit for? in other words would i get a 5$ monthly credit for something that costs 5$(0.66)?

[nic0921]

thx for taking the time to answer.
both re-knewals were done at the same time through the same rep so i don't think it will appear. the only thing that was done at a different time was the addition of the 5mb navigate plan, which i added at a different date through a different rep obviously.
now would the 1 mth trial of the value pack entitle me for an extra 10$ credit for the 1st month of top of the genreal 10$ credit?

also do u think the 33% would apply to the navigate plan i have a 5$ credit for? in other words would i get a 5$ monthly credit for something that costs 5$(0.66)?

yes...you'll get an additional $10 off for the first month...and yes, your navigate plan will only cost $3.33 :)

edit: yeah, you'll still get your full $10 and $5 monthly plan credits

[the watcher]

yes...you'll get an additional $10 off for the first month...and yes, your navigate plan will only cost $3.33 :)

edit: yeah, you'll still get your full $10 and $5 monthly plan credits

sweet, then i should definately call them and ask to match both lines, but hopefully they don't take it off for both lines

[fuc847]

WOW i gotta tell you guys this story. I AM SO PISSED I AM ABOUT TO SUE ROGERS!!!

I got billed for incoming calls when my plan includes free unlimited incoming! WTF!! i called the CSR, and they said "no ur plan does not include that". In fact, it turns out i've been using a plan for a few months that is not what i thought i had. i got biled $60 while normally i get a bill of about $35.

about 6 months ago, i signed up for a 3 yr contract. The rogers agent (this is at Source CC, richmond) specifically told me several times i would be getting this plan:
-unlimited free incoming
-unl. evenings starting at 8pm.
-75 anytime minutes
$25/month (no CID, no SAF)

Eventho i still have the receipt, Unforunately on the receipt it only says "RIGHT FIT ANY TIME PLAN" without these features. yes, i know i was stupid in signing a contract that didnt write down these things. i've learned my lesson. But i did ask the agent several times what i have while i read over the contract, and that is what he said.

OK, either the agent intentionally RIPPED me off, or it was a BIG BIG mistake on him...

What can i do..? the CSR told me that if i wanna chnge it to the plan i want, i would have to extend my contract even farther and may have to pay even more depending on what i want...

obviously, i'm quite emotionally mad, but i'm trying to say rational and see what options i have.



also, i'm not sure about u guys, but i always accidentally get charged with "Directory assistance" when i'm quite sure i never dialed 411. is it really that easy to accidentally press that?

[wamrage]

I want to know what you RFDers would recommend in my situation.

I have been a rogers customer for over 2 years. I first got Rogers Digital Cable and High Speed Extreme. The internet did not work properly (went at the speed of dial up) for about 6 out of the first 8 months I had it.

This year I moved and I decided to get Rogers home phone and Rogers Wireless about 6 months ago.

The guy at the shop told me I'd get unlimited Texting and this month my bill jumped from 35$ to 50$ mostly due to texting. The plan sucks, the one I had with Bell Corporate was better but I switched because bell screwed me over majorly when my phone broke down under warranty.


I am on a 3 year contract but my plan is garbage, I was told I had unlimited texting on my contract and I got charges out of my ass on my bill this month for it.....what should I do? Will I get anything even though I'm on contract?

[shampoo]

Just got of the phone with rogers (3rd call). Talked nicely with the rep as suggested in the First post and asked her for value pack. Here is what i got for my 3 cellphone plans:

250min
Eve/weekends unlimited from 6pm
CID + V-mail
100 LD
R to R
For $25 + SAF +911

Signed up for 3yrs on one of the plans and got W810i for free.
Also got 20% off of the cable internet.

And ofcourse all of this is part of the 15% rogers bundle
What do you guys think?

[AirForceElite]

Just got of the phone with rogers (3rd call). Talked nicely with the rep as suggested in the First post and asked her for value pack. Here is what i got for my 3 cellphone plans:

250min
Eve/weekends unlimited from 6pm
CID + V-mail
100 LD
R to R
For $25 + SAF +911

Signed up for 3yrs on one of the plans and got W810i for free.
Also got 20% off of the cable internet.

And ofcourse all of this is part of the 15% rogers bundle
What do you guys think?

I think you did very nice. especially on wireless plan.
I have got exactly same plan but $5 cheaper ($20 instead of $25)
...so you say you got free w810?
Did you try asking for another HUP on another line.
The rep that i talked to was very nice and she gave me 2 free w810's on 2 lines. That's a $600 worth of phones right there. I sold both phones on craigslist to pay off my debt. (i am not a huge cell phone fan...so i didnt need to start using w810)

[shampoo]

I think you did very nice. especially on wireless plan.
I have got exactly same plan but $5 cheaper ($20 instead of $25)
...so you say you got free w810?
Did you try asking for another HUP on another line.
The rep that i talked to was very nice and she gave me 2 free w810's on 2 lines. That's a $600 worth of phones right there. I sold both phones on craigslist to pay off my debt. (i am not a huge cell phone fan...so i didnt need to start using w810)

I can get another phone but I think i'll have to sign up for 3 yrs. Did you sign two 3 yr contracts to get the two phones free or just one?

[AirForceElite]

I can get another phone but I think i'll have to sign up for 3 yrs. Did you sign two 3 yr contracts to get the two phones free or just one?

Of course I signed 2x 3 year contracts...
Didn't you?

You said you got the same plan on all 3 lines that you own...so that means that every line has a 3 year contract...that's why I told you to try to get another w810 for free (or at least for $49.99) since that line is already on contract..so why not use up HUP now.

[shampoo]

Of course I signed 2x 3 year contracts...
Didn't you?

You said you got the same plan on all 3 lines that you own...so that means that every line has a 3 year contract...that's why I told you to try to get another w810 for free (or at least for $49.99) since that line is already on contract..so why not use up HUP now.

Sorry, I wasn't clear, I signed up for 3years on only one line. Rest of the two line are still under no obligation. But the new price plan applies to all 3 lines. So I am pretty sure I can get 2 more w810i if i sign for 3years on the other 2 lines. Just not sure if i should sign up one or more 3yr contracts.

[rfdrfd]

Quite nice deals I see people getting, and yet, we see some ppl asking us for advice after being screwed by Rogers' promised things but got billed, but they are stuck due to 3 yr plan.


Personally, I'd rather pay more for the phone and get in a 2 yr plan. Or even better 1 yr. Because most phones' warranty only lasts 1 yr anyways. Unless you don't mind paying for another few hundred bucks for a new phone to finish off your 3 yrs with Rogers. Or god forbid, get a free phone and re-sign for another 3 yrs.

Why do we keep signing up for 3 yr plans?? Just look up about 3 threads above this one, poor person, now stuck.

[Pyro]

hmm is the value pack this?
$10 for voicemail, call ID, and 125 text messages

is there a way for me to get this ?
right now im getting:

250 min
evenings @ 8 /weekends
call id
voicemail

for $20/mth + saf and all that

so basically i'd be interested in getting some text messages...possible?
im about a year into a 3 year contract

[AirForceElite]

Sorry, I wasn't clear, I signed up for 3years on only one line. Rest of the two line are still under no obligation. But the new price plan applies to all 3 lines. So I am pretty sure I can get 2 more w810i if i sign for 3years on the other 2 lines. Just not sure if i should sign up one or more 3yr contracts.

I want to believe that is true (that you got 2 other lines exact same plan as #1 without contract)
That's just unthinkable
the only reason why i told you to get another w810 (for free or $49.99) is because i was sure u signed 3 year contract on all 3 lines in order to get that deal.
Call again because i am 99% sure that your other 2lines are also on contract. The rep might have just got confused.
I had similar problem as you.

I was told ihave to sign 2 year contract to get 2 free w810's
turns out, its actually 3...i could not prove them that she told me its 2 years.
Even spoke with manager to clarify..and he said its 3 years. i told him i am 200% sure the rep said its 2 years...but he insisted that it 3 years

[AirForceElite]

Quite nice deals I see people getting, and yet, we see some ppl asking us for advice after being screwed by Rogers' promised things but got billed, but they are stuck due to 3 yr plan.


Personally, I'd rather pay more for the phone and get in a 2 yr plan. Or even better 1 yr. Because most phones' warranty only lasts 1 yr anyways. Unless you don't mind paying for another few hundred bucks for a new phone to finish off your 3 yrs with Rogers. Or god forbid, get a free phone and re-sign for another 3 yrs.

Why do we keep signing up for 3 yr plans?? Just look up about 3 threads above this one, poor person, now stuck.


You got something wrong there my friend. We don't sign 3 year contract for phone. We sign 3 year contract for plan + discounts. The phone just come as a "freebie".

If you want to sign for 1 year...sure go ahead...but you will not get the same deal as if you sign 3 year term. And since you can do Hardware Upgrade pretty much every year...it doesn't make any sense NOT to sign a 3 year deal. Think about it. Every year, you can do Hardware Upgrade for brand new phone. So in a period of 3 years, you can get 3 brand new phones at discount price (or even free) without extending your warranty. 1st phone at beginning of contract. 2nd phone after 1 year. 3rd phone after 2 years.
You get 3 phones at discount price all in a period of 3 year term.

And about "people being stuck for 3 years if their bill is screwed up"

You are not stuck You can call them within 1 month and move back to whatever plan you were on before. Take me for example.
I was promised Unlimited Incoming on my $20 line. I should have recorded the conversation..but didn't. Next time I call, and complain that the rep said I will get unlimited incoming...they said they can't do it. So I told them: "Fine...then I would like to send the phones back and move me to the plan I was on before without contract."

The lady added Rogers 2 Rogers for free instead of Unlimtied Incoming just so that I don't go back to "no contract plan" that I was on before. Because if she let me go back..it would pretty much mean I was really going to cancel my Rogers line and move to Telus for their awesome $17.30 plan.
So..no you are not stuck with them because you can always cancel within 30 days. Just record your conversation and everything should be fine.

Think of it this way:
Why not sign a 3 year contract if you are getting awesome deal? Do you really think that Canadian Wireless industry will be going through major changes and as soon as you sign a contract an amazing deal will come from competitor that you will not be able to move on to? No...
If you are on a good plan..why would you want to move to more expensive plan that competitor gives?

[neware]

One of my friends get exactly same you got. It's good that my plan will finish by end of this year and I'll never deal with those guys.

WOW i gotta tell you guys this story. I AM SO PISSED I AM ABOUT TO SUE ROGERS!!!

I got billed for incoming calls when my plan includes free unlimited incoming! WTF!! i called the CSR, and they said "no ur plan does not include that". In fact, it turns out i've been using a plan for a few months that is not what i thought i had. i got biled $60 while normally i get a bill of about $35.

about 6 months ago, i signed up for a 3 yr contract. The rogers agent (this is at Source CC, richmond) specifically told me several times i would be getting this plan:
-unlimited free incoming
-unl. evenings starting at 8pm.
-75 anytime minutes
$25/month (no CID, no SAF)

Eventho i still have the receipt, Unforunately on the receipt it only says "RIGHT FIT ANY TIME PLAN" without these features. yes, i know i was stupid in signing a contract that didnt write down these things. i've learned my lesson. But i did ask the agent several times what i have while i read over the contract, and that is what he said.

OK, either the agent intentionally RIPPED me off, or it was a BIG BIG mistake on him...

What can i do..? the CSR told me that if i wanna chnge it to the plan i want, i would have to extend my contract even farther and may have to pay even more depending on what i want...

obviously, i'm quite emotionally mad, but i'm trying to say rational and see what options i have.



also, i'm not sure about u guys, but i always accidentally get charged with "Directory assistance" when i'm quite sure i never dialed 411. is it really that easy to accidentally press that?

[Eldorado]

WOW i gotta tell you guys this story. I AM SO PISSED I AM ABOUT TO SUE ROGERS!!!

I got billed for incoming calls when my plan includes free unlimited incoming! WTF!! i called the CSR, and they said "no ur plan does not include that". In fact, it turns out i've been using a plan for a few months that is not what i thought i had. i got biled $60 while normally i get a bill of about $35.

about 6 months ago, i signed up for a 3 yr contract. The rogers agent (this is at Source CC, richmond) specifically told me several times i would be getting this plan:
-unlimited free incoming
-unl. evenings starting at 8pm.
-75 anytime minutes
$25/month (no CID, no SAF)

Eventho i still have the receipt, Unforunately on the receipt it only says "RIGHT FIT ANY TIME PLAN" without these features. yes, i know i was stupid in signing a contract that didnt write down these things. i've learned my lesson. But i did ask the agent several times what i have while i read over the contract, and that is what he said.

OK, either the agent intentionally RIPPED me off, or it was a BIG BIG mistake on him...

What can i do..? the CSR told me that if i wanna chnge it to the plan i want, i would have to extend my contract even farther and may have to pay even more depending on what i want...

obviously, i'm quite emotionally mad, but i'm trying to say rational and see what options i have.



also, i'm not sure about u guys, but i always accidentally get charged with "Directory assistance" when i'm quite sure i never dialed 411. is it really that easy to accidentally press that?

Your going to sue rogers for $25?

But seriously, you should be reading your monthly bills.. do they not state exactly what plan you are on and what is included in that plan? You also could have had just a promotional period where the incoming was free for the first 2-3 months of your contract..

[shampoo]

I want to believe that is true (that you got 2 other lines exact same plan as #1 without contract)
That's just unthinkable
the only reason why i told you to get another w810 (for free or $49.99) is because i was sure u signed 3 year contract on all 3 lines in order to get that deal.
Call again because i am 99% sure that your other 2lines are also on contract. The rep might have just got confused.
I had similar problem as you.

I was told ihave to sign 2 year contract to get 2 free w810's
turns out, its actually 3...i could not prove them that she told me its 2 years.
Even spoke with manager to clarify..and he said its 3 years. i told him i am 200% sure the rep said its 2 years...but he insisted that it 3 years

I am pretty sure I signed up for 3yrs on only one plan. I specificaly told her that I don't want to committ for 3 yrs on the 2 other lines and she said that's OK, I only have to sign up for 3yrs on one plan for new price plan to take effect on all the plans.

[Lebstyle]

please help

What is this 'account number' that the customer care rep wants?

After i quote prices from this RFD post, the CSR rep tells me that I have to give an account number? do i give her this? is she just ********ting me? Does this actually exist, if so can i get it?

Thanks any info would be appreciated in fighting the evil rogers... :twisted:

[AirForceElite]

please help

What is this 'account number' that the customer care rep wants?

After i quote prices from this RFD post, the CSR rep tells me that I have to give an account number? do i give her this? is she just ********ting me? Does this actually exist, if so can i get it?

Thanks any info would be appreciated in fighting the evil rogers... :twisted:

account number is the phone number.
he/she wants phone number to verify some of the plans that you have quoted.

[Lebstyle]

account number is the phone number.
he/she wants phone number to verify some of the plans that you have quoted.

So how can i get this info? is it possible?

[Pyro]

So how can i get this info? is it possible?

no
you'll proably end up screwing that guy over. once the csr sees that account wth credits, she'll say 'these credits are not supposed to be here" and take them off gg

[azn_dan]

for the people who quote the amazing prices on phones, would you be able to leave you number so that i can have rogers price match it? :D (i.e. pearl for 84)

[jwei]

woot woot, currently 5 months into my new contract (signed up on 3 year durinf feb), just got the following for $20.

150 daytime, 1000 evening and weekends @ 8pm i believe, free caller id, network calling.

i know this is similar to the plan currently right now, but i get it @ $10 off. so i'm happy ( i was going to signup for the reg plan anyways).

$20 + SAF + 911 = 31.80 i believe... i'm pretty content.

EDIT: oh ya, i forgot, i tried calling like right before this CSR that gave me the above plan. i got some guy that was an *** that offered me unlimited weekends at 6pm, 250 daytime, callerid for $25 + SAF + 911, going to 35 w/ tax, i said no thanks and mentioned the value pack and how i was eventually going to get it, BOOM, he boosts it to 37 with a different credit. i kept saying its okay lets cancel and he was about to do it lol but i bailed out and he said he was going to document it incase i decide to get it (because i'm currentlly already in a month that im paying for) 10 secs later, new REP with the new plan:D

thanks guys especially to AirForce, his way of how many months, etc, worked well.

[shampoo]

Question for ppl who have the w810i, where do you get the coupon for 4gig mem card? Rogers CSR said it will come in the box with the phone but no coupon came. thanks

[X360]

Question for ppl who have the w810i, where do you get the coupon for 4gig mem card? Rogers CSR said it will come in the box with the phone but no coupon came. thanks

Register and they will send you the memory card

https://www.rogerspromotions.com/memorypromo/

[bubble.tea]

Question for ppl who have the w810i, where do you get the coupon for 4gig mem card? Rogers CSR said it will come in the box with the phone but no coupon came. thanks

I can't believe how long has it been now...NINE MONTHS...since this program was introduced, reps STILL are clueless to where you're supposed to fill out the info lolz.

Unless you're confusing this with a MIR which IS included in the box....BUT NOT IF YOU HUP WITH RETENTIONs people!!

There's a new promo available...let's see who's got it first :D so far I haven't read about it from anybody on the 'front lines' so to speak :lol:.

don't bother pm'ing I only have a couple spaces empty anyway which'll fill up soon hehe.

[jwei]

hey bubble.tea, j/w do you think i got an alright plan (up 2 posts^^)? I'm looking around now and seeing everyone got VM and a couple of texts:S dont know if i should've taken that offer i was given. i'm trying to not go above $31 (with taxes and all... still a student><). any insight? thanks alot!

[bubble.tea]

hey bubble.tea, j/w do you think i got an alright plan .....

for a 5months-in customer??? you're already way WAYYYYYYYYYY ahead of 95-99?% of every other Rogers customer. Pace yourself. The Rogers Addiction is long...and hard.

Many to be sought for are the credits....

Fraught with adventure the journey is...

hehe okay enough with the poor Yoda-speak.

[jwei]

for a 5months-in customer??? you're already way WAYYYYYYYYYY ahead of 95-99?% of every other Rogers customer. Pace yourself. The Rogers Addiction is long...and hard.

Many to be sought for are the credits....

Fraught with adventure the journey is...

hehe okay enough with the poor Yoda-speak.

quote yes master, thank you very much:D

[ecgz88]

WOW i gotta tell you guys this story. I AM SO PISSED I AM ABOUT TO SUE ROGERS!!!

I got billed for incoming calls when my plan includes free unlimited incoming! WTF!! i called the CSR, and they said "no ur plan does not include that". In fact, it turns out i've been using a plan for a few months that is not what i thought i had. i got biled $60 while normally i get a bill of about $35.

about 6 months ago, i signed up for a 3 yr contract. The rogers agent (this is at Source CC, richmond) specifically told me several times i would be getting this plan:
-unlimited free incoming
-unl. evenings starting at 8pm.
-75 anytime minutes
$25/month (no CID, no SAF)

Eventho i still have the receipt, Unforunately on the receipt it only says "RIGHT FIT ANY TIME PLAN" without these features. yes, i know i was stupid in signing a contract that didnt write down these things. i've learned my lesson. But i did ask the agent several times what i have while i read over the contract, and that is what he said.

OK, either the agent intentionally RIPPED me off, or it was a BIG BIG mistake on him...

What can i do..? the CSR told me that if i wanna chnge it to the plan i want, i would have to extend my contract even farther and may have to pay even more depending on what i want...

obviously, i'm quite emotionally mad, but i'm trying to say rational and see what options i have.



also, i'm not sure about u guys, but i always accidentally get charged with "Directory assistance" when i'm quite sure i never dialed 411. is it really that easy to accidentally press that?

get charged with "Directory assistance" , that's because Rogers put "611" in phone book, so it's easy to dial by accident, you just need to put" start" twice.:cheesygri I've been billed for $3.00, what can I do?:lol:

your monthly bill should indicated what's included in your PP, try to talk with manager, maybe they will offer you some freebies.

[ecgz88]

Anone knows if I want to port out my number from Rogers, do I need give 30 days notice? how did they work?:evil:

[rupture]

Anone knows if I want to port out my number from Rogers, do I need give 30 days notice? how did they work?:evil:

If you are porting out your number, you DO NOT contact Rogers. Call the other carrier and say you want to port a number in and BINGO!

But be careful, if you are under contract with Rogers still and you port that number out, it will mean that you are canceling your contract and this ending any existing agreement with Rogers. However, if you're no longer under contact, you're good to go!

[Toronto Tonto]

I am off my contract for 15 months and my phone is crap. Could anyone tell me what today's Rogers deal is to keep this unhappy customer. Thanks:cheesygri

[links]

call rogers voice your concerns and the may be able to help you.

[jwei]

does anyone know if i was currently on a plan, and renewed my contract with a new plan, do i count as a new customer? or do i count as an existing customer with the past months counting towards my seniority?

[joeyjoejoe]

does anyone know if i was currently on a plan, and renewed my contract with a new plan, do i count as a new customer? or do i count as an existing customer with the past months counting towards my seniority?

Existing.

[jwei]

Existing.
merci merci

[mystz]

Hey I called in about 2 times and got this plan:


250 Daytime Minutes + 25 Anytime Minutes = 275 Minutes
Unlimited Evenings after 6pm
Unlimited Weekends
100 Long Distance Minutes
Rogers 2 Rogers
5MB Navigate Mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled


And a White Sony Ericsson W810i for free + Activiation Fee Waived =]

The plan works out like this - $25/month base plan

I got the $20 Communication package and received a $15 credit so it ended up to be $30/month. However I have a 15% Better Choice Bundles discount so for me it comes out to:

$25 - $3.75 (15% BCB discount) = $21.25 + $20 (Communication Package) - $15 (Credit) + SAF + 911 = $33.70 + tax = $38.42

It's a bit more than I expected to pay, but with all those goodies I can't be complaining. :razz:

[Toronto Tonto]

Hey I called in about 2 times and got this plan:


250 Daytime Minutes + 25 Anytime Minutes = 275 Minutes
Unlimited Evenings after 6pm
Unlimited Weekends
100 Long Distance Minutes
Rogers 2 Rogers
5MB Navigate Mobile Internet
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled


And a White Sony Ericsson W810i for free + Activiation Fee Waived =]

The plan works out like this - $25/month base plan

I got the $20 Communication package and received a $15 credit so it ended up to be $30/month. However I have a 15% Better Choice Bundles discount so for me it comes out to:

$25 - $3.75 (15% BCB discount) = $21.25 + $20 (Communication Package) - $15 (Credit) + SAF + 911 = $33.70 + tax = $38.42

It's a bit more than I expected to pay, but with all those goodies I can't be complaining. :razz:

that a really good deal, when did you get that? and what did you say! I want this deal!

[Eldorado]

Trying to re-work my crappy startup contract, one of the more basic and cheaper ones you can get..

Only signed up back in March, so not much bargaining power yet

Anyone have them look at your usage and tell you that there's no need to change your plan as your well within your usage limits?

[bubble.tea]

...Anyone have them look at your usage and tell you that there's no need to change your plan as your well within your usage limits?

hehe, yes-if the rep you get does that, then they are trained properly, and are doing their job.

The only reason people get the fancy plans and add-ons they're posting about is because they luck out and get the kind of rep that doesn't care and just by default gives freebies without actually looking to see if there's been any substantiated overages on the account for whatever reasons.

Keep in mind that reps need to substantiate everything they give. Every rep needs to be able (should the incident arise) to justify why a credit was given on a plan. It may be that the rep is quitting imminently, or are rogue elements that go on generosity spress, or it may be something else.

Point is. If you get the kind of rep you asked about, You'll not get anywhere...unless of course you ARE incurring overages due to a poorly compatible plan.

[mystz]

that a really good deal, when did you get that? and what did you say! I want this deal!

Just warning you, this is going to be a LONG essay haha.

I got the deal yesterday (July 4th, 2007). Thinking back at it I actually called in more than 2 times I forgot about my first time calling in.

This is the plan I had originally for the past 5 years:

$20/month + $5 Call Display = $25/month


150 Weekday Minutes
Unlimited Evenings & Weekends (after 7pm)
Call Display


The first time I called in (June 28, 2007) I was quite shy and didn't really know what to say so my boyfriend ended up writing me a script LOL! When I spoke to the CSR#1 I basically told her "There are a lot of good deals out there and I was thinking of switching service providers but since I've been with Rogers for 5 years I was wondering if there were any other options than canceling." So she offered me this for $25/month:


250 Weekday Minutes
Unlimited Evenings & Weekends (after 6pm)
Caller ID
Voicemail
Rogers 2 Rogers
Free Razr V3T


** I wanted text messaging but she said she couldn't offer me this. So I asked her if I could have some time to think about it.

So yesterday July 4, 2007, I called in and told the CSR#2 that CSR#1 offered me so and so and he asked if I was accepting that plan. I told him that I had thought about it and I would like text messaging if that was possible. He just said yeap he could offer me unlimited text messaging and we worked out the price to about the same as I was paying now after taxes and fees (~$38). The CSR calculated this price with my 15% BCB discount - but I didn't realize that at the time. I had also changed my mind about my hardware upgrade and wanted the Sony Ericsson W810i instead. Originally he offered it to me for $25 and thought well that's not bad because Activation fee is waived so I just asked him if I could ask my dad to see if he's ok with that. I put him on hold for about 2 minutes, asked my dad, came back and said my dad was iffy about the $25 so he just said that's ok and gave it to me for free. I AGREED to then sweet plan =D.

So this was the plan I received from CSR#2 for $25/month + ($10text-$5credit) = $30/month, FINAL cost for me = ~$38

250 Weekday Minutes
Unlimited Evening & Weekends (6pm)
Rogers 2 Rogers
Caller ID
Voicemail
Unlimited Text Messaging
Free Sony Ericsson W810i & NO activation fee


I was ecstatic! So I told my brother about it and he wanted it as well. I called in for my brother about 2 hours after signing the new plan and CSR#3 gave it to him as well. In addition, I asked if we could both receive 100 Long Distance minutes and she said yes. She worked out the cost and it was $42 and I was confused because CSR#2 said my final cost is $38 not $42. I asked her to remove my voicemail because $42 is more than I'm willing to pay per month.
Done deal, hung up.

After I hung up I kept thinking about the whole removal of voicemail and finally realized that the price she quoted me was WITHOUT my 15% BCB. With my BCB discount it would be the original $38. So I called back in 10 minutes later and was very apologetic for being so indecisive and asked CSR#4 if it was possible to still keep my voicemail because I removed it spur of the moment. He put it back on for me but somehow VM was $6 instead of the $5 he had said so he just offered me the $20 Communication package and kept my $15 credit that I had on my account.
And that's how I ended up with my plan.

[bubble.tea]

....... CSR#1 ....... CSR#2 ........... CSR#3..............CSR#4....
firstly, wow I can't believe I just read ALL THAT.:lol:

Good Job. Pretty good deal.

I'm sorry but I couldn't resist as you left the door wide open on this one....All this changing around and back and forth...is it like this when your bf tries to take you out for dinner? :D.

[TRK9]

I got the $20 Communication package and received a $15 credit so it ended up to be $30/month. However I have a 15% Better Choice Bundles discount so for me it comes out to:

$25 - $3.75 (15% BCB discount) = $21.25 + $20 (Communication Package) - $15 (Credit) + SAF + 911 = $33.70 + tax = $38.42

It's a bit more than I expected to pay, but with all those goodies I can't be complaining. :razz:

It may not work out like that if the $15 credit is put in as a Monthly Fee Credit or something like that.

It will probably end up being

$25 - $15 (Credit) -$1.50 (BCB Credit) + $20 (Communication Packaga) + SAF + 911 = 35.95 + tax = 40.98

[bubble.tea]

It may not work out like that if the $15 credit is put in as a Monthly Fee Credit or something like that.

It will probably end up being

$25 - $15 (Credit) -$1.50 (BCB Credit) + $20 (Communication Packaga) + SAF + 911 = 35.95 + tax = 40.98

Is the bundling discount applied to the PLAN alone, or to the final bill?

[tranceaddict]

omg ! i swear, i'm so pissed OFF - i was told that i'd be getting 6 Months unlimited local calling, i confirmed it with 3 customer reps and today i find out that - it was never even MENTIONED :@ what the fcuk....ugh - AirForceElite was right, record your conversations people, sure i got the best deal but i was offered 6 Months Unlimited Local Calling and now the guy says i can't see it anywhere - blah blah ! and he tells me the plan i have is out of this world, ok? i seen some people get a tad better plans than me for a lower price and then he goes on to say that i can't give you anymore credits - everything's been credited for, i was like i'm not asking for any credit - i was told that i'd have 6 months unlimited local calling and you're telling me there's nothing in the file, he's like well yeah - i'm like well since i've gone through all this inconvenience - what consideration do i get? he tells me, nothing - if i get any more credits on this account, all the credits will be removed - what the **** :@ that really pissed me off...i swear, BUNCH OF LIARS :@ - they promise you something and in the end screw u over, i swear man - i got it confirmed by 3 different customer reps and they all said it and now they are denying anything like that on the file ..........ugh !!! :@

[AirForceElite]

mystz you are in luck because you are a girl :)

i know this sounds unbelieveable but i can assure you that girls calling and getting guy reps will get much much much good deals as opposed to guy calling and getting girl rep.

and by the way, i called many times before and for some reason i never got girl reps and always got guys...and they were were unwilling to help.
girls help much better than guys (unless you are a girl).

P.S. mystz few questions:

1) How many lines do you have?
2) Did your brother also get free w810?
3) When was the last time you did HUP on any line on the account?
4) How much (just on average) are your monthly bills FOR ALL LINES?

[bemui]

Is the bundling discount applied to the PLAN alone, or to the final bill?

applied to the monthly plan less any monthly credit only, not on wireless essentials - that's why getting a rogers to rogers credit is better than getting a $5 monthly credit

[bubble.tea]

omg ! i swear, i'm so pissed OFF - i was told that i'd be getting 6 Months unlimited local calling, i confirmed it with 3 customer reps and today i find out that - it was never even MENTIONED :@ what the fcuk....ugh - AirForceElite was right, record your conversations people, sure i got the best deal but i was offered 6 Months Unlimited Local Calling and now the guy says i can't see it anywhere - blah blah ! and he tells me the plan i have is out of this world, ok? i seen some people get a tad better plans than me for a lower price and then he goes on to say that i can't give you anymore credits - everything's been credited for, i was like i'm not asking for any credit - i was told that i'd have 6 months unlimited local calling and you're telling me there's nothing in the file, he's like well yeah - i'm like well since i've gone through all this inconvenience - what consideration do i get? he tells me, nothing - if i get any more credits on this account, all the credits will be removed - what the **** :@ that really pissed me off...i swear, BUNCH OF LIARS :@ - they promise you something and in the end screw u over, i swear man - i got it confirmed by 3 different customer reps and they all said it and now they are denying anything like that on the file ..........ugh !!! :@
Oi..Vei!!! Ever heard of proper paragraph structure :eek:. sorry was a tad difficult to read.

.....i know this sounds unbelieveable but i can assure you that girls calling and getting guy reps will get much much much good deals as opposed to guy calling and getting girl rep.....
speaking from experience of course? :D You must've called in as the opposite sex for a friend by now haven't you? :lol:

@bemui Thanks...and point noted. I guess the best is to get BOTH credits :lol:.

[ecgz88]

If you are porting out your number, you DO NOT contact Rogers. Call the other carrier and say you want to port a number in and BINGO!

But be careful, if you are under contract with Rogers still and you port that number out, it will mean that you are canceling your contract and this ending any existing agreement with Rogers. However, if you're no long

er under contact, you're good to go!

I know Bell need 30 days notice even you are not on term, so Rogers donot need?:)

[mystz]

Is the bundling discount applied to the PLAN alone, or to the final bill?

I checked my old bills and my BCB discount is applied to the plan alone. So before I had a $20 plan, it was applied to that instead of the $25 I was paying for the base and CID.

I can't believe you read all that either!!

[mystz]

mystz you are in luck because you are a girl :)

i know this sounds unbelieveable but i can assure you that girls calling and getting guy reps will get much much much good deals as opposed to guy calling and getting girl rep.

and by the way, i called many times before and for some reason i never got girl reps and always got guys...and they were were unwilling to help.
girls help much better than guys (unless you are a girl).

P.S. mystz few questions:

1) How many lines do you have?
2) Did your brother also get free w810?
3) When was the last time you did HUP on any line on the account?
4) How much (just on average) are your monthly bills FOR ALL LINES?


Hello AirForceElite.

1) How many lines do you have?
I have one line.


2) Did your brother also get free w810?
No, they wanted to transfer him to some corporate line. My brother wanted a KRZR though and all they were willing to give was $149.99 + Activation Fee. I'm going to try and call again for him tomorrow.


3) When was the last time you did HUP on any line on the account?
My contract was actually supposed to end April 2008, so I believe last HUP was April 2005.


4) How much (just on average) are your monthly bills FOR ALL LINES?
My monthly bill for just wireless itself is approximately $38/month. I also have internet services with them and my total for both wireless and internet come to about $80/month

[iam_immigrant]

It seems that everyone is getting the "basic" plan so easily.

This is the plan I'm referring to:
$25/mth
250DT min + bonus min
Eve/Wkend @1800
CallID/VM/Call Waiting
X# of TXT
R2R and/or Unlimited Incoming
Free/super cheap SE W810i

I'm fighting tooth and nail for everything and I've been with them for 5yrs now. I being polite as some have mentioned here but it's just not working.


1st call in, female rep: Would not budge on VM no matter what
$25/mth
250DT min
Eve/Wkend @1800
CallID
R2R

2nd call in, female rep: She gave me VM, would not budge on Unlimited incoming. Mentioned many people I know get some sort of credit for Unlimited incoming; her reply "There is no such thing we can't credit your plan like that!"
$25/mth
250DT min
Eve/Wkend @1800
CallID
R2R

None have offered anything remotely close to a phone upgrade. I hope I get a guy the next time I call in.

Does anyone know if the communicate package includes conference calling?
Can HUP's stack up if you don't/haven't used it?

[kamikaze4511]

Just called retentions this afternoon and got the following:

250 + 25 bonus daytime minutes
unlimited incoming
caller ID
unlimited evenings from 6 pm
unlimited weekends

$36.99 a month tax/system access fee/911 included

+ a Motorola K1 KRZR for $100

I was talking to a female operator if that made any difference.

[AirForceElite]

omg ! i swear, i'm so pissed OFF - i was told that i'd be getting 6 Months unlimited local calling, i confirmed it with 3 customer reps and today i find out that - it was never even MENTIONED :@ what the fcuk....ugh
AirForceElite was right, record your conversations people.
Sure i got the best deal but i was offered 6 Months Unlimited Local Calling and now the guy says i can't see it anywhere
blah blah! and he tells me the plan i have is out of this world, ok? i seen some people get a tad better plans than me for a lower price and then he goes on to say that i can't give you anymore credits - everything's been credited for,
i was like i'm not asking for any credit. i was told that i'd have 6 months unlimited local calling and you're telling me there's nothing in the file, he's like well yeah - i'm like well since i've gone through all this inconvenience - what consideration do i get?

Man Rogers really needs to get their act together. That's me, you and another guy who posted in previous page who got lied regarding features that we had. You got lied on 6 months unlimtied calling. Me and the other guy got lied on Unlimited Incoming...it was part of the plan but nowhere in the notes it says. And they just say: "Nope sorry. Doesn't say"...and then dead silence. So when I talked to them...i was speechless. I didn't know what to say. Do I say...Rogers is lier...do I say check again? Do I say call the manager?....
Anyways, I end up talking this this manager. BIGGEST ******* EVER. Get this...he tells me that my plan is very good..and no credits can be applied anymore. And then he says that if I get any more credits on the account, he is "not responsible" if all credits suddenly disappear. I tell him he can't do that...since I am on contract and he just dodges my comment and says my plan is good enough. And that's not all. I wanted to change price plan for my 3rd line to something that doesn't require commitment and is cheap/ Basically nobody used my 3rd line so I want to put i on cheapest plan which is $25/100mins/1000 evenings. This plan does not require contract renewal. He tells me that to change to $25/100 mins/1000 eveings pla I need to sign a 2 year contract. I said: "That's impossible...he rep that transfered me to you said it does not" and he lies with: "No..actually it does require 2 year contract" That's a lie! It's on their website. It doesn't. They really have to get their act together regarding broken promised.

Hello AirForceElite.

1) How many lines do you have?
I have one line.


2) Did your brother also get free w810?
No, they wanted to transfer him to some corporate line. My brother wanted a KRZR though and all they were willing to give was $149.99 + Activation Fee. I'm going to try and call again for him tomorrow.


3) When was the last time you did HUP on any line on the account?
My contract was actually supposed to end April 2008, so I believe last HUP was April 2005.


4) How much (just on average) are your monthly bills FOR ALL LINES?
My monthly bill for just wireless itself is approximately $38/month. I also have internet services with them and my total for both wireless and internet come to about $80/month

Wow ...holy crap. you are so lucky your plan is awesome. Unbelievable what you could milk from rogers while:

1) having such a low revenue ($38 per month...thats like basic of all basics)
i have 3 lines...$250 for all 3 per month average just for cell phones
2) being mid contract with 1 year left
i was out of contract since March 2006
3) having only 1 line.
i have 3 lines + Extreme Internet ($54) + Cable with Russian channels ($50 average)...my bill for all 3 is around $350 per month.

And i had to call many times and even talked to manager to get similar plan as yours. Grats on your plan! Hope you enjoy it and get even better deal in 1-2 years!! :)


It seems that everyone is getting the "basic" plan so easily.

This is the plan I'm referring to:
$25/mth
250DT min + bonus min
Eve/Wkend @1800
CallID/VM/Call Waiting
X# of TXT
R2R and/or Unlimited Incoming
Free/super cheap SE W810i


That's not really "basic" plan my friend. The basic retention plan is:
250min/$25
6PM eveings
Free caller id or voicemail
+System Access Fee + 911 Fee
+Somewhat cheap HUP...
that's the basic retention plan.
Anything you see added extra usually takes a call or two added. Like in my case and mystz's case. It gets a lot of calls to get good/kind rep who will help you. So don't think that everyone here got their plans on 1st call.


I'm fighting tooth and nail for everything and I've been with them for 5yrs now. I being polite as some have mentioned here but it's just not working.

I want to help you...so tell em what do you tell them? As detailed as you can...try to remember as many conversations as you had and tell me what you and he/she said.



None have offered anything remotely close to a phone upgrade. I hope I get a guy the next time I call in.

My strategy was NOT TO mention phone at all in the beginning. What I mean is.. when you are negotiating a deal, don't mention that you want this that and that AND ON TOP OF THAT a free phone. I used a different tactic. I negotiated my deal by making them match Telus plan..otherwise I am moving my 3 lines and $400 monthly revenue to Telus. So i started bargaining here, there, constantly reminding that "oh wait...but Telus also offers voice mail. I kind of need that" so she adds it. Then I mention that Telus also gives XYZ feature for free...and got that added as well. When I like the plan...now its a good time to mention phones..and this technique got me 2 free w810's. When she asked me if I am sure I want to extend my contract 3 years...I layed my cards on the table: "Oh wait just a second. My brother (i don't even have a brother) just told me that Telus is offering XYZ phone for absolutely free. My phone is gonna die anytime so I really like that Telus phone and it retail;s for almost $400!"

She then asks me what phone I liked. Of course...being a HUGE Sony Ericsson Fan I mentioned w810 and k790 to her. I really wanted k790 for free...but i was pushing that, so I agreed for her to give me 2 free w810's which by the way I sold later on RFD for total amount of $450 and paid off my VISA debt. That's $450 from Rogers. I am not talking about 2x 4GB memory cards that are on their way. Their value is $70-75..so times 2 that's another $140 I can use to pay off my debt. Leave phone talk till the very end. Don't say you want this or that free phone. Say "Telus is giving a $350 phone to me and my brother for free and my phone is going to break anytime now."


Does anyone know if the communicate package includes conference calling?
Can HUP's stack up if you don't/haven't used it?

No HUP's dont stack. If you have more than 1 line on the account, when you do HUP for 1 line, the total revenue is RESET for both lines...that means you can't do HUP for another line until 1 year. But as you can see with my example, this rule isn't really true since i got 2 free w810's at the same time for 2 lines.

Anything else just ask.

[mystz]

Wow ...holy crap. you are so lucky your plan is awesome. Unbelievable what you could milk from rogers while:

1) having such a low revenue ($38 per month...thats like basic of all basics)
i have 3 lines...$250 for all 3 per month average just for cell phones
2) being mid contract with 1 year left
i was out of contract since March 2006
3) having only 1 line.
i have 3 lines + Extreme Internet ($54) + Cable with Russian channels ($50 average)...my bill for all 3 is around $350 per month.

And i had to call many times and even talked to manager to get similar plan as yours. Grats on your plan! Hope you enjoy it and get even better deal in 1-2 years!! :)




Yea, I honestly think I got lucky. I'm hoping that everything I was promised will go through though - hopefully I don't get screwed over. I'll keep you updated when my new bill comes out. However I don't seem to have all those things listed online at the moment though. =\

[ephdub]

Reading all this scares me... how Rogers are lying/two-faced. I'm glad I recorded all my conversations regarding my plans with them. ;)

[VaderX]

Reading all this scares me... how Rogers are lying/two-faced. I'm glad I recorded all my conversations regarding my plans with them. ;)

lol... just curious, how do you record your conversations?

[bubble.tea]

lol... just curious, how do you record your conversations?

Samsungs, SonyEricssons have it built right into the in-call menus.

If you don't have it on your phone, borrow another phone to use at the time of the call., or use a speakerphone and record it with any old microphone., webcam microphone whatever.

[mech9t5]

Reading all this scares me... how Rogers are lying/two-faced. I'm glad I recorded all my conversations regarding my plans with them. ;)

don't worry, telus and bell treat their customers the same way...

i am with telus and they lie to me all the time... they promised 6pm EW and then wouldn't give it... i got it now though. but they are serious liars. one rep even called me an "idiot".

[Eldorado]

hehe, yes-if the rep you get does that, then they are trained properly, and are doing their job.

The only reason people get the fancy plans and add-ons they're posting about is because they luck out and get the kind of rep that doesn't care and just by default gives freebies without actually looking to see if there's been any substantiated overages on the account for whatever reasons.

Keep in mind that reps need to substantiate everything they give. Every rep needs to be able (should the incident arise) to justify why a credit was given on a plan. It may be that the rep is quitting imminently, or are rogue elements that go on generosity spress, or it may be something else.

Point is. If you get the kind of rep you asked about, You'll not get anywhere...unless of course you ARE incurring overages due to a poorly compatible plan.

I guess I should feel lucky that he gave me a $5 credit then.. :)

[AirForceElite]

don't worry, telus and bell treat their customers the same way...

i am with telus and they lie to me all the time... they promised 6pm EW and then wouldn't give it... i got it now though. but they are serious liars. one rep even called me an "idiot".

what the flux capacitor..

why would he call you that? what made him do that?

[mech9t5]

what the flux capacitor..

why would he call you that? what made him do that?

the rep was a lady and forgot to put the phone on mute (or the mute button was broke). i have her name and extension... and since i know ppl who work at telus, I also have her manager's email, phone, and cellphone. lol

I was mad because of the following:
1. didn't get what i was promised
2. was having billing issues
3. no callerid with spark 10 on my plan
4. they put me back out to the queue after they put me on hold
5. they lied to me (i know their system and what they can do)

Though I was in an "arguementative" mood, I was totally professional and did not swear or raise my voice. I was being firm in getting what I wanted... basically:
1. give me what you promised
2. fix my billing issues
3. fix my caller id

[iam_immigrant]

AirForceElite: I know that what I described it better than the basic plan that Rogers offers but seeing how almost all people posting was offered that I meant "basic" referring to here (RFD). That's why I quoted basic

When I called in I mentioned that I was getting poor reception and service, which is true. Standing in the same room as my in-laws and relatives who are on different networks they had crystal clear reception while I barely got 1bar.

Long story short:
-reception/service sucks
-want to switch to other carriers
-been w/Rogers for so long wouldn't mind staying if offered something competitive

I'm always polite (never raise my voice, swear or demean them in anyway), never demand things (I mention that X provider is offering X feature and if they can match it.)

Maybe I'm just no good with the ladies. >:(

[AirForceElite]

AirForceElite: I know that what I described it better than the basic plan that Rogers offers but seeing how almost all people posting was offered that I meant "basic" referring to here (RFD). That's why I quoted basic

When I called in I mentioned that I was getting poor reception and service, which is true. Standing in the same room as my in-laws and relatives who are on different networks they had crystal clear reception while I barely got 1bar.

Long story short:
-reception/service sucks
-want to switch to other carriers
-been w/Rogers for so long wouldn't mind staying if offered something competitive

I'm always polite (never raise my voice, swear or demean them in anyway), never demand things (I mention that X provider is offering X feature and if they can match it.)

Maybe I'm just no good with the ladies. >:(

I am not pro..but I think that is your problem. I did the same thing as you did. I called and was EXTREMELY polite and asked if i could get something better because i feel i pay for plan i dont use (i had 700 min plan but had daily usage of 200mins..LOL including eveings and weekends so i am not a talker).

The plan she gave me sucked...and the lady was so impatient to just put me on 3 year term. She gave me free caller ID (mind you, I have 3 lines and $250 monthly revenue for wireless alone) and she goes like: "So would you like to take that offer and extend your contract?" I say I also need voicemail...can't pay for it...so she gives me it also and asks the same question: "So can I go ahead and sign you up for that plan?"

iam_immigrant, anyways, I hope you will get a better rep next time. So ...regarding the bolded part..I think you shouldn't have mentioned that. You shouldn't have said that you dont mind signing a 3 year contract again with rogers. You need to just tell them to cancel wireless + internet.
Do like i did on my 2nd and 3d calls and got much better offer.

Call and say:
"Hi...I would like to know how many months I have of my contract left and how much would it cost to cancel that. (Ask this question regardless you are on contract or no...PLAY DUMB AND STUPID!)"
"You are not on contract so it will cost you nothing to cancel"
"Great...please go ahead and cancel my wireless account and Internet account (lie to them that you want to cancel internet)"
"Oh I am sorry to hear that...may I ask why you want to cancel?"
Say everything you said above: Huge Bills, dropped calls, expensive essentials, other carries have nice phones...in general not satisfied.
At this time, 100% she will ask you what plan you had in mind.
"I have a friend/roommate who works for Telus. He said that Telus is having a special plan called 1730 plan. Basically it's exactly what I always wanted. And on top of that, my roommate said he will give me like value pack...Spark something...i dont remember the name..its like caller id, voice mail, txt msging, long distance and lots of other stuff for free (She knows what other comanies offer..its her job as a retention person..so she knows what Spark is..but you still need to play dumb)"

Anyways, this is where matching starts. She will try to give you the general caller id and voicemail thinking you are some sort of average joe who will say YES to any offer. She wont match all of it right away..so you have to constantly tell her of all the freebies (dont mention phone yet) that your "roommate (a.k.a RFD)" is giving you. When she says she cant offer something...say "Alright then..no problem mam. So if I cancel now, when will it take effect". As soon as you hear that she cant offer you something, say thanks for the offer and tell her to cancel and ask when it will be canceled. Don't be too friendly.
Anyways, hopefully by this time she will match it...and she will ask you if u accept the offer. Now its time to mention the phone. Say "wait a minute almost forgot. One of the main reasons i wanted to move is because Telus is offering XYZ phone for free!. My phone is on its last breath so it will die anytime and I can't afford buying it..so Telus gives me a $350 phone for free"

Hopefully she will give you free w810 with 4GB memory or k790 for $49.99.

By this time hopefully you will get what u want. Say thank you. ask how to spell her name and ask wether she works at Calgary location or Burnaby location (if she hesitates..tell her 2 previous reps promised to give you XYZ feature for free and it doesnt mention on ur account...so u want to make sure everything is the way it should be).

Good luck!

P.S. I can't be bothered to read past 10 pages...but what plan did you want to have anyways?

$25/250min/6PM/free rogers to rogers/free communication plan? sorry forgot what you actually wanted.

[bubble.tea]

I am not pro..but.........................

wow dude. you have WAYYYYYYYYY too much time on your hands http://img.photobucket.com/albums/v283/petawawa/smilies/naughty.gif

[AirForceElite]

wow dude. you have WAYYYYYYYYY too much time on your hands http://img.photobucket.com/albums/v283/petawawa/smilies/naughty.gif

I want to give back to the community because if it wasn't for RFD, I would still be on some ******** $35/100min/9PM evenings plan...
And I want people to milk Rogers. I type very fast too :)

[bubble.tea]

I want to give back to the community because if it wasn't for RFD, I would still be on some ******** $35/100min/9PM evenings plan...
And I want people to milk Rogers. I type very fast too :)

That's cool. I'm sure there's a bunch of us that strongly feel this way. I was only teasing I'm sure you know. Nothing negative by it http://img.photobucket.com/albums/v283/petawawa/smilies/bow.gif.

and yes, you type bloody fast-but can you TEXT as fast as me! http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif

[the watcher]

i negotiated for a friend of mine 2 weeks ago and she was only a rogers customer for 1 yr so they quoted me like 300$ for the k790 cuz they said revenue was low. anyhow the plan they offered was good so i accepted the contract without a phone.

I called in a few times this week and got them to bring down the price to 229$ which is still a lot.

Finally i called 3 times today. On the 2nd call she brought it down to 149$ and the last call 129$. All with no activation so i accepted. :D

[iam_immigrant]

AirForceElite
P.S. I can't be bothered to read past 10 pages...but what plan did you want to have anyways?

$25/250min/6PM/free rogers to rogers/free communication plan? sorry forgot what you actually wanted.

Thanks for the advice! No more Mr. Nice Guy :twisted:

They offered me on my 2nd call:
$25
250DT min
Eve/Wkend @ 6pm
R2R
Caller ID / Call Waiting / VM <--had to fight for this one.

I know this is a pretty good plan since they offered me R2R and I dont' want to seem greedy but since most of my calls are NOT to other Rogers customers I would like Unlimited Incoming instead. Guess I'll just keep trying.

[MangoWinnipeg]

Thanks for the advice! No more Mr. Nice Guy :twisted:

They offered me on my 2nd call:
$25
250DT min
Eve/Wkend @ 6pm
R2R
Caller ID / Call Waiting / VM <--had to fight for this one.

I know this is a pretty good plan since they offered me R2R and I dont' want to seem greedy but since most of my calls are NOT to other Rogers customers I would like Unlimited Incoming instead. Guess I'll just keep trying.


Hey, i got offered the exactly same thing.
It's exactly what I have NOW, but 5$ more. My "retention" phone credit of 15$ expires soon and i got that back then from the SUPER TALK 15 price match. sad =(. W810 for 50$ though

[MangoWinnipeg]

lol. called back to say that I decided and could not find a phone other than the ones I liked K790 (they told me to pay 200$) or W810 50$ + admin fee. So when I told her if there's anything she could do such as just OMITTING the admin fee (35$) she said " sorry, all phones have that admin fee". so i said I would cancel and she said " okay, thanks for calling in today".

lol

[AirForceElite]

All phones have admin fee....what a bunch of bullcrap

That $35 admin fee is such a retardation. It's pure scam I swear!
I read many many many pages on this thread and 99.9% of the time, the admin fee is waived.

Technically there is no even admin fee. It's just there to make people think they are saving $35 when in reality, it shoudlnt be there at all.

[mystz]

Hey AirForceElite

I said I would fill you in on my plan and it's been updated online now. I do indeed have everything that was promised to me.

However, I'd like to add on another point that I was honestly incredibly lucky like.. unbelievably lucky to end up with the plan I did. I'm saying this because I called in a bunch of times today for my brother and didn't come by as nice of reps. One of them even said they may even take back the credits if many people were to hear about this "special (a.k.a retention)" plan =X. Anyhow, we were able to get the KRZR K1 for $129.99.

No more calling in for me :|

[ephdub]

lol... just curious, how do you record your conversations?

I have the Sony Ericsson W810i.. I just hit record on that bad boy when my phone calls start.. and i'm good to go. Surprisingly, it also records the call if i'm using my bluetooth headset.. i'm one happy camper with rogers right now :D

- Ephdub

[bubble.tea]

I have the Sony Ericsson W810i.. I just hit record on that bad boy when my phone calls start.. and i'm good to go. Surprisingly, it also records the call if i'm using my bluetooth headset.. i'm one happy camper with rogers right now :D

- Ephdub

Only problem with the SE is the audible 30s tone notification. afaik, Samsung has an edge over SE's in this regard.

Very nice how it records while on BT isn't it ;).

[ephdub]

Only problem with the SE is the audible 30s tone notification. afaik, Samsung has an edge over SE's in this regard.

Very nice how it records while on BT isn't it ;).

Oh I know.. that damn audible tone. *beep*.........*beep*.......... *beep*..... meanwhile the rogers rep is like: "uh.... is there some sort of beeping going on?"... my reply: "nope, must be your side?"

[JT94]

I just renewed 3 lines originally on the standard ($23) corporate plan and got 3 identical retention plans:

$20/month
250 Daytime Minutes
Unlimited evenings from 8PM/Unlimited weekends

Rogers to Rogers Local Calling - $0
100 Long Distance - $0
Communicate package (Call Display/Voicemail/125 Sent Text Messages) - $0 (after $10 credit)

Total comes to $27.87/month after my 15% bundling discount --> [($20x0.85)+$6.95+$0.50]x1.14=$27.87

Oh yeah, I upgraded all 3 lines:

$149 for SE K790a
$219 for HTC S621
$49 for SE w810i

Alright some Rogers CSRs are filthy liars. I called in again to confirm everything and they now claim that RtoR is not free and that my plan will be $25. Disgusting. They refuse to listen to me or listen to records.

[MangoWinnipeg]

Ok, my 4th call:

finally got what I wanted, but for 5$ more than expected.

250 day minutes <--told previous rep telus offered this
6pm
Rogers 2 rogers
100 LONG D <--told her my friend got this, does my plan offer this?
voice mail
call display

W810 (4gb card) is NOW 50$ with admin fee was NOW waivered.

I'm just ALRIGHT with this plan. Like others, i wished i had 20$ plan with all this, and also i wished the W810i was free.

But I called 4 times and they recored everything you say into the system so its hard to play games with a new rep that you called in. She knows you called many times and just haggling for deal. So by my judgement I thought it was best to leave at that.

Rogers is great. I get hardware upgrades almost every year at decent prices. I usually sell them and make 100$. This time is the same, i'll sell the W810i with 4gb card on ebay and that should cover almost half a year of ROGER's cell bill.

Thx god this is done with, now to move on!

oops. forgot to say that I DID not ask for the price of the K790 on my last call. To me the 50$ W810 was a good profit already.

lastly, the lady repeated my entire plan twice. Make sure you ask them to repeat before you hang up!

Just checked the system too, everything was right except the LOYALTY ENHANCED VOICE MAIL credit. that is removed in aug 2008 which is 1 year? now that's dumb.

[AirForceElite]

Alright some Rogers CSRs are filthy liars. I called in again to confirm everything and they now claim that RtoR is not free and that my plan will be $25. Disgusting. They refuse to listen to me or listen to records.

Hmmm..
Do we see a trend here with reps giving lies?
This is like the 5th post already of people mentioning that they get a deal, sign a 3 yeah contract...and then surprises come out and rogers says they never offered certain deal...
something fishy going on here.

[VaderX]

Only problem with the SE is the audible 30s tone notification. afaik, Samsung has an edge over SE's in this regard.

Very nice how it records while on BT isn't it ;).

sorrt for thread jacking but is there a motorola app that can do this? i have a moto v360.

[ecgz88]

How did you get hardware upgrades almost every year at decent prices?
did you spend lot of money with Rogers?


Ok, my 4th call:

finally got what I wanted, but for 5$ more than expected.

250 day minutes <--told previous rep telus offered this
6pm
Rogers 2 rogers
100 LONG D <--told her my friend got this, does my plan offer this?
voice mail
call display

W810 (4gb card) is NOW 50$ with admin fee was NOW waivered.

I'm just ALRIGHT with this plan. Like others, i wished i had 20$ plan with all this, and also i wished the W810i was free.

But I called 4 times and they recored everything you say into the system so its hard to play games with a new rep that you called in. She knows you called many times and just haggling for deal. So by my judgement I thought it was best to leave at that.

Rogers is great. I get hardware upgrades almost every year at decent prices. I usually sell them and make 100$. This time is the same, i'll sell the W810i with 4gb card on ebay and that should cover almost half a year of ROGER's cell bill.

Thx god this is done with, now to move on!

oops. forgot to say that I DID not ask for the price of the K790 on my last call. To me the 50$ W810 was a good profit already.

lastly, the lady repeated my entire plan twice. Make sure you ask them to repeat before you hang up!

Just checked the system too, everything was right except the LOYALTY ENHANCED VOICE MAIL credit. that is removed in aug 2008 which is 1 year? now that's dumb.

[bubble.tea]

Oh I know.. that damn audible tone. *beep*.........*beep*.......... *beep*..... meanwhile the rogers rep is like: "uh.... is there some sort of beeping going on?"... my reply: "nope, must be your side?"

roflmao...that's CLASSIC!!!! Well played.

AFE....It is an unfortunate common occurrence.

PEOPLE RECORD YOUR CONVOS!!!!!!!

[bubble.tea]

sorrt for thread jacking but is there a motorola app that can do this? i have a moto v360.

interesting proposition. Why not a Java app??? I've never searched hard for one, and naturally-I haven't found one yet.

BTW, The Samsung records convo's....and WITHOUT A BEEP...at least my D900i does...any buyers? :lol:
Good Luck :)

[MangoWinnipeg]

How did you get hardware upgrades almost every year at decent prices?
did you spend lot of money with Rogers?

nopes, my bills are normal 27-29$ with tax on retention plan. if i do go over, once every half year, paying 50$. For 2 years now I just call in to change my plan and I ask for a new cell phone. Previouslly i've gotten the motorola V551, razr and now a W810i. All of them were no more than 50$

feel free to talk to them if you need a new phone, usually if you can talk well, some sort of deal will appear.

[ephdub]

roflmao...that's CLASSIC!!!! Well played.

AFE....It is an unfortunate common occurrence.

PEOPLE RECORD YOUR CONVOS!!!!!!!

You wanna know what's even better? I used their system against them to get my freebie back! Like most of the posters my plan was screwed up (see post #9393 for my retention plan details) , I was re-offered essentially everything there except 125 sent text messages. Of course when I was initially offered the text messages, I gladly accepted the freebie. A month later, and when the bill arrives, I see a charge and a credit for the text messages. I went onto Rogers' website to double check all my plan details and text messaging is missing. So I frantically call back and when I talked to a retentions rep and supervisor to "fix" my plan back together, they say they can't do it and I would never be offered this for free in a million years. "Your plan is already good as it is". :mad: . Their solution to the problem? "We can give you one month credit for the 125 text messages". I say thanks but no, thanks I'm undecided but note my credit onto my account. You know, as a RFDer, a credit is still better than nothing! :lol: . I hang up and realized something. Rogers makes a log of everything that was offered to you, therefore they MUST keep a log of what plan you were on before switching onto another plan. I'm not talking about the "notations" on your account.. but the plans tied to/associated to your account's history (for instance year one you're on ABC plan and on year two, you switched to DEF plan). I call customer service back up, and ask the rep if they keep logs of plans. They say yes. I tell them that I should be given free text messaging, look at my old plan and why would the retentions rep and supervisor, tell me I'm lying? I get put on hold and when the rep returns, he says he doesn't know why the rep/supervisor would lie to me and tells me that he sees the credit and I instruct him to add text messaging back on to my plan. :cheesygri
LOGIC FTW!

CLIFFS - I use Rogers' log history to get my free stuff back.

CLIFFS OF CLIFFS - I pwnzor'd Ted.

[bubble.tea]

............... I instruct him .........
LOGIC FTW!

CLIFFS - I use Rogers' log history to get my free stuff back.

CLIFFS OF CLIFFS - I pwnzor'd Ted.

hehe...lovin' it.

[stratux]

has anyone received the 100 long distance minutes on the 20 basic retention plan

[h2lam]

What is Telus's Retention phone #?

Is there a thread about Telus plans also?

[st7860]

What is Telus's Retention phone #?



telus mobility
1-877-279-3100 or 416-279-3100 or client.loyalty@telus.com



rogers retentions 1-888-936-7283
1-888-259-3436 fido retentions
1-866-363-9712 rogers corporate retentions



------------------------------
Facebook (http://www.facebook.com)

[stratux]

Hi my plan is now

275 mins
free e and w @ 8
CID
R2R
2500 Text Msgs
100 LD Minutes

For $25 + SAF + 911

I have only been a customer for 3 months on wireless. Do you think I can try to milk the cow more and get unl. incoming or free e and w from 6 for the same price?

[AirForceElite]

has anyone received the 100 long distance minutes on the 20 basic retention plan

Yeah
I have $20 retention plan with 250 mins, Rogers2Rogers, 100LD minutes included in plan. Also $10 value pack credit.

[AirForceElite]

Hi my plan is now

275 mins
free e and w @ 8
CID
R2R
2500 Text Msgs
100 LD Minutes

For $25 + SAF + 911

I have only been a customer for 3 months on wireless. Do you think I can try to milk the cow more and get unl. incoming or free e and w from 6 for the same price?

no way in hell.
i would probably try to push for 6PM.
tell them to remove 25 minute bonus and make ur plan 250 mins instead of 275..but get 6PM unlimited.
trust me those 2 hours make a huge difference.

but unlimited incoming + rogers to rogers = 99.9% will say impossible.
i h ave been told 5 times i cant add it to my account and i have been with them since 2002 and my bills are $200 range...

[stratux]

yeahh it worked got it from 6 woot woot

[stratux]

the people with credits toward their plan...like i have a 5 credit to my plan..can i get another 5 dollar credit toward a communication bundle

[AirForceElite]

the people with credits toward their plan...like i have a 5 credit to my plan..can i get another 5 dollar credit toward a communication bundle

Nobody here knows. As you have witnessed with your own situation it's all totally random and luck based. There is no criteria. So the only way to find out is to call.

But I don't understand really. I know this is RFD and this is where people save money but I think you came to the point where you are being really greedy and that might result in bad things.

Honestly, you are customer for only 3 months and already got a deal better than most people who have been with them for 2 years got.
But...as the saying goes, if you don't risk you don't drink the champagne.
If you want to compare to my plan.

I have the same plan as you (minus text messages cause i don't text)
My plan is $25 one with $5 credit and $10 credit for value pack. so $15 in total of credits

[stratux]

yeahhh nice lol..once i get a cell phone i keep it for life though..and I have been with Rogers with my other services since 1985 LOL....how did u get the communication bundle for free

[st7860]

with mobile number portability there's no reason to stay with one company longer than the contract. you can play the companies off against one another to get a better rate and keep the same phone number.

[jwei]

wait, so if we already recently switched to a retention plan, we can call back and alter that plan? (is that how you guys plan on switchin the 8pm to 6, getting UNC, etc?)

[AirForceElite]

wait, so if we already recently switched to a retention plan, we can call back and alter that plan? (is that how you guys plan on switchin the 8pm to 6, getting UNC, etc?)

you can change/alter ur plan anytime.

say you got 250 minutes for rogers to rogers

but then you realized that you dont make many calls and always receive calls.
so u call and change to unlimited incoming plan...and of course sometimes they make u recommit

[jwei]

okie dokie, thanks alot AFE, u've helped me alot from this thread

[m11]

I just called in and mentioned the Telus plan and got:

$25/month
250 mins
E/V @ 6
VM/CID - Free
R2R - Free
100 Min CD LD - Free
Unlimited Txt - $10
+ an additional $10 monthly credit.

i think i did alright!

[stratux]

Is this a gud plan?

275 mins
free evenings and weekend from 8
100 long distnace mins
R2R
Caller ID

$15+SAF+911

[Yragorn]

I just called in and mentioned the Telus plan and got:

$25/month
250 mins
E/V @ 6
VM/CID - Free
R2R - Free
100 Min CD LD - Free
Unlimited Txt - $10
+ an additional $10 monthly credit.

i think i did alright!

Is that plan better or this one is better?

Price: $17.30 per month

includes:
200 daytime minutes
Unlimited local night and weekend starting at 6:00pm (not 7:00pm like Fido)
Voicemail 3, Call Waiting, Conference
Perks: Unlimited local calling on your birthday

Add SAF at $6.95 plus E911 at $0.75 plus taxes

Available in Ontario, Quebec and Atlantic Provinces per the flyer I received, but people out west have reported that they have signed up as well. minimum 2-year contract; a selection of free phones with a 3-year contract (or $49.99 with a 2-year contract).
Available until May 21st, 2007. Must be a member of AirMiles or Aeroplan or ...???

One-time account setup charge: $35.00
Long distance - Canada to Canada or US: 30 cents/min
US to US or Canada: 50 cents/min plus 95 cents/min roaming charge

[sunkids]

Thank you redflag! After read all the pages....I finally made the call today. Here is what I got:


250 min daytime + 25 min bonus time
evening/weekend unlimited @ 6pm
Caller ID/Voice mail/Call waiting
1000 LD
Rogers 2 Rogers

$25 - $5(monthly credit) + saf + 911= $31.29/month

By the way, I also got the Sony Ericsson K790 for $204.99-$50(mail in rebat)-$100(credit)=$54.99+tax. Activation Fee Waived. I chose pick up the phone at store.

All above is a 3 year new contract. I have been with rogers over 4 years and spent about $80/month, sometime call reach $200/month. The old 2 year contract end 2 years ago. I try to get Unlimited Incoming Call and been told rogers don't have that option which is a big lie:evil:. To be honest, my english is not good and didn't ask for anything really, just tell her I would like to transfer to Telus for that awesome 17.30 plan and which include this this this that that that. She said she can't match all of them but here is what she could do. Finally I ask about HUP and she asked me which one I like(I had a HP 6955 and bunch of other great phones right now). So I said K790 and she gave me another $100 credit which bring it to $54.99 + tax. I accept all the deal on this first attempt which I am pretty happy:razz: :razz: :razz: Call back 2 times to check if I have all the deals for this new contract and been confirmed! Right now, I will wait the new contract effect on Aug 1st, hope it will match all the words. Thank you guys for sharing all the information!!

What you guys thinking about this plan??:D :D :D

[jwei]

does anyone remember that one thing...if they offer the cid credit and you say u plan to get the value pack anyways, and they offer something different? what was it exactly again? endup paying less right?

[SpX]

What do you guys think...?

I have the following:
$20.00 Corp Plan
200 wkday/unltd eve/wkends 8pm
50 bonus mins

$10.00
Essential Value Pack

$6.95
SAF

$0.50
911

3 year contract is up on Dec 17/07
I asked for an upgrade on my phone for the new Product Red Motorola KRZR K1, they offered it at the same price as a new activation on a 3 year term, $150, plus i am locked in for another 3 years.

Found it for $100 online, told them this and said they can only give me a $30 reduction, and not on the hardware, but my bill.

I dunno, but after reading some of the posts here, I feel very ripped...?

Am I over reacting?

Im actually considering asking about how much it will cost to cancel my contract early, since I feel like im getting screwed...

[jwei]

What do you guys think...?

I have the following:
$20.00 Corp Plan
200 wkday/unltd eve/wkends 8pm
50 bonus mins

$10.00
Essential Value Pack

$6.95
SAF

$0.50
911

3 year contract is up on Dec 17/07
I asked for an upgrade on my phone for the new Product Red Motorola KRZR K1, they offered it at the same price as a new activation on a 3 year term, $150, plus i am locked in for another 3 years.

Found it for $100 online, told them this and said they can only give me a $30 reduction, and not on the hardware, but my bill.

I dunno, but after reading some of the posts here, I feel very ripped...?

Am I over reacting?

Im actually considering asking about how much it will cost to cancel my contract early, since I feel like im getting screwed...

is that based on only after 1 rep? keep trying if so, i'd say about 2/4 times you get a jerk rep, who wont give anything...another 1/4 you get the rep who gives the average, decent offer, and the last 1/4 you get a good rep who offers everything you plan to ask for.

[AirForceElite]

What do you guys think...?

I have the following:
$20.00 Corp Plan
200 wkday/unltd eve/wkends 8pm
50 bonus mins

$10.00
Essential Value Pack

$6.95
SAF

$0.50
911

3 year contract is up on Dec 17/07
I asked for an upgrade on my phone for the new Product Red Motorola KRZR K1, they offered it at the same price as a new activation on a 3 year term, $150, plus i am locked in for another 3 years.

Found it for $100 online, told them this and said they can only give me a $30 reduction, and not on the hardware, but my bill.

I dunno, but after reading some of the posts here, I feel very ripped...?

Am I over reacting?

Im actually considering asking about how much it will cost to cancel my contract early, since I feel like im getting screwed...


yeah u r getting ripped big times.
seriously, all u guys who get bad deal on first call ur not doing it right.
you need to give them facts and they are:

"Hi. My phone number is blah blah...i was wondering how many month left i have on contract and how much it will be to cancel it right now."
"it will be $100 to cancel"
"That's fine. I want you to go ahead and cancel the line please. And by the way...when will it be cancelled? on what date"

if you say that, it means 1 thing: you are not someone who calls and nags for better plan. it shows your seriousness when you say: "okay go ahead and cancel"
trust me on this, even though they get $100 from you for ECF, it means they lose u as customer and competition gains another customer. they don't want that. so after she asks why u want to cancel...mention the telus limited time offer deal and all that crap that your "friend who works at telus" is giving u for free + Free $300 phone.

[jwei]

hey AFE, can u help me with my credit question? its at the top of the page. thanks!

[SpX]

Thanks for the advice guys!

Well it was the 2nd call, kinda.

Either way i'll try the cancel thing, since i really dont care anymore lol.

I guess Rogers doesnt care if you run to FIDO eh?

Wish there were other sim carriers other than Fido and Rogers.

[AirForceElite]

I guess Rogers doesnt care if you run to FIDO eh?



They don't :) kekek
Only mention Telus/Bell when threating to cancel.
Wish there were more GSM providers indeed. There is zillions of CDMA providers all running under Bell if i am not mistaken but no GSM

hey AFE, can u help me with my credit question? its at the top of the page. thanks!


Sorry but i don't know. ud have to ask someone who has several essentials credits + value pack. i just have value pack credit thats all

[superstar_]

Hey guys I want to call soon but I know what to say. I read through most of the posts and it says telus offer. What exactly is the telus offer? When is it over? I just need to know this so I can tell them to match it. Any help is appreciated.


-Overpaying Rogers Customer =(

[AirForceElite]

Hey guys I want to call soon but I know what to say. I read through most of the posts and it says telus offer. What exactly is the telus offer? When is it over? I just need to know this so I can tell them to match it. Any help is appreciated.


-Overpaying Rogers Customer =(

What?
---It's called 1730 plan because it costs $17.30 for plan itself and gives you 250 mins/6PM/and something else i dont remember. It's basic plan..but a very cheap one!

When it's over
---It doesn't matter. In Wireless industry there is no "over". You can see this yourself with 4GB memory card promotion they had year ago. It was supposed to be for like 1 month limited time promotion. Up to this day, it's still there almost a year passed after their so called "limited time offer"...so it's over when you want it to be. Even if it really was over...who is gonna argue with you that your "friend who works at Telus" is still going to give it to you?

How to match it?
---Easy. Say your room mate works at Telus and saw your bill recently. Since you are not on contract (or willing to pay ECF if still on contract), you want to cancel Rogers and move to Telus right away. Tell them what "your friend" said he will offer (telus to telus, txt msging so u can chat with ur gf, long distance so u could call ur sick grandmother in vancouver and all that fun stuff we all love). If she tries to match only some of it...ask her "Well i appreciate your offer, but to be honest i still dont understand why i would stay with rogers when telus gives me better plan. it's not like i lose my phone number or anything"

if it's a guy, hang up and get a girl. i never ever had luck with guys.
act kind, but not too kind. act serious, as if you just found 5 minutes of your busy schedule and called rogers to cancel because you are sick of dropped calls, outdated phone and high bills.
when she matches the plan, get to phone deal. don't accept anything higher than: $50 for w810 or $100 for k790. I got 2 free w810's...what's holding you for just getting 1?

so dont get scared. go drink some water and dial those numbers buddy! :).
p.s. if ur uncertain, tell her to note it on the account since u need to talk to ur friend and u only have 1 cell phone

[bubble.tea]

AFE....I go away all my long-week-end., return to my home (just an hour ago'ish), and guess who's name is the last on the thread...lo and behold it's you :lol:. God Speed dudio.

I need to watch myself or soon enough you'll be taking position #1 ;).
http://xs217.xs.to/xs217/07282/satas09348.PNG

[ecgz88]

Has anybody get some discont for $25 Vision Value Pack? :D

Includes:

Radio on Demand
Video on Demand
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Voice Mail
Call Display
Name Display
WhoCalled


it's decent since you get Satellite radio and Youtube.:razz:

[Octavius]

Well, I'm not a Rogers wireless customer yet, but my bell corporate plan is about to expire and I've had it with not having signal at my school. I called the retentions dept at Rogers asking what they can offer me since their standard plans don't appeal to me. This is what a lovely lady offered me:

250 Minutes Anytime
Unlimited Evenings and Weekends @ 6PM
Call Display + Voicemail (Enhanced I think) + 125 Text Messages Included
Rogers to Rogers Included

ADD: $5.00 for 2.0 MB worth of Mobile Internet / month

$25.00 + $5.00 (Mobile Internet) + SAF + 911 + taxes

Total - $42.69 / Month.

Any chance I can get any more out of them? Do they have a cut-down version of My5 that I could use (like My1 or something?). I'm not a rogers wireless customer yet, but I have had my internet with them for a good 3-4 years now.

[Acadian]

Guys,

20 months into my 3 yr plan...

Old plan:

200 mins
1000 eve & weekend @6:00
value bundle $12 (or $10 don't remember)
SAF + 911
minus 15% bundle

Total was around $50 tax in.

New plan tonight:

250 mins
unlimited eve & weekend @6:00
R2R network (she said it was local only)
SAF + 911
minus $10 credit

Total is $27.87 tax in.

I know the plan i got is decent, but not the best. I've got a v551 now and the phone is crap (at least mine is). 20 months old, repaired once already and reception here (rural) is almost nil. Mom's v360 get 2 bars more than mine.

She gave me the choice of 2 phones, Nokia 6085 or Motorola v360.

I picked the Nokia 6085, just cause the expereince i had with v551 was bad. Can anyone please give me advice on which phone to get? I'm willing to call them back and pay a bit more for a better phone. But it would have to be soon, before they ship mine out.

Thanks!

[AirForceElite]

I picked the Nokia 6085, just cause the expereince i had with v551 was bad. Can anyone please give me advice on which phone to get? I'm willing to call them back and pay a bit more for a better phone. But it would have to be soon, before they ship mine out.

Thanks!

Duhh...Sony Ericsson w810 of course
or if ur nokia fan Nokia 5300

but w810 is god of all reasonable priced phones. not to mention 4GB memory card.
seriously try to get it for $0. you can try...
if all fails, get it for $49.99 AND ABSOLUTELY REFUSE to pay $35 admin fee. it's scam to make you feel as if you saved $35 when they waive it.

[jwei]

Well, I'm not a Rogers wireless customer yet, but my bell corporate plan is about to expire and I've had it with not having signal at my school. I called the retentions dept at Rogers asking what they can offer me since their standard plans don't appeal to me. This is what a lovely lady offered me:

250 Minutes Anytime
Unlimited Evenings and Weekends @ 6PM
Call Display + Voicemail (Enhanced I think) + 125 Text Messages Included
Rogers to Rogers Included

ADD: $5.00 for 2.0 MB worth of Mobile Internet / month

$25.00 + $5.00 (Mobile Internet) + SAF + 911 + taxes

Total - $42.69 / Month.

Any chance I can get any more out of them? Do they have a cut-down version of My5 that I could use (like My1 or something?). I'm not a rogers wireless customer yet, but I have had my internet with them for a good 3-4 years now.

That is already really good, considering the fact that you are new to rogers. You're ahead of alot of current customers struggling with their plans. It takes time before u can get more cut downs. And there is no current retention cut down version of my-5. i'd take it if i was neww

[jwei]

i have the 5300, its great but im suffering from hardware problems. the build of the phone is pretty plastic, and i've only had it for about 8-10 months, and the backlight is starting to wear ( i have to push the phone in certain places for it to go off) i also took tons of care with it being extra special...case on it since day 1.

[superstar_]

Well, I'm not a Rogers wireless customer yet, but my bell corporate plan is about to expire and I've had it with not having signal at my school. I called the retentions dept at Rogers asking what they can offer me since their standard plans don't appeal to me. This is what a lovely lady offered me:

250 Minutes Anytime
Unlimited Evenings and Weekends @ 6PM
Call Display + Voicemail (Enhanced I think) + 125 Text Messages Included
Rogers to Rogers Included

ADD: $5.00 for 2.0 MB worth of Mobile Internet / month

$25.00 + $5.00 (Mobile Internet) + SAF + 911 + taxes

Total - $42.69 / Month.

Any chance I can get any more out of them? Do they have a cut-down version of My5 that I could use (like My1 or something?). I'm not a rogers wireless customer yet, but I have had my internet with them for a good 3-4 years now.


Dood, I have a similar plan what is your current plan called right now?

[superstar_]

Whats the minimum requirements to get that 1 year free from rogers?

[Acadian]

Ended up getting the 810i...reviews said the reception signal was stong, which was my main concern. But they wouldn't budge on the price much. She waived the $35 admin, but only lowered the $99 to $84 for the phone.

Not the best, but i am getitng a better phone (than v551) and a much better plan than i had....thanks RFD!

[sunkids]

Ended up getting the 810i...reviews said the reception signal was stong, which was my main concern. But they wouldn't budge on the price much. She waived the $35 admin, but only lowered the $99 to $84 for the phone.

Not the best, but i am getitng a better phone (than v551) and a much better plan than i had....thanks RFD!

I think you can do better than that. I got a SE K790 for $54.99 last night at first attempt and I saw most of people receive that 810i for free.

[sunkids]

Anyone think this is good plan for now? Should I push them again for Unlimited Incoming Call or Text Messege?

Thank you redflag! After read all the pages....I finally made the call yesterday. Here is what I got:


250 min daytime + 25 min bonus time
evening/weekend unlimited @ 6pm
Caller ID/Voice mail/Call waiting
1000 LD
Rogers 2 Rogers

$25 - $5(monthly credit) + saf + 911= $31.29/month

By the way, I also got the Sony Ericsson K790 for $204.99-$50(mail in rebat)-$100(credit)=$54.99+tax. Activation Fee Waived. I chose pick up the phone at store.

All above is a 3 year new contract. I have been with rogers over 4 years and spent about $80/month, sometime call reach $200/month. The old 2 year contract end 2 years ago. I try to get Unlimited Incoming Call and been told rogers don't have that option which is a big lie. To be honest, my english is not good and didn't ask for anything really, just tell her I would like to transfer to Telus for that awesome 17.30 plan and which include this this this that that that. She said she can't match all of them but here is what she could do. Finally I ask about HUP and she asked me which one I like(I had a HP 6955 and bunch of other great phones right now). So I said K790 and she gave me another $100 credit which bring it to $54.99 + tax. I accept all the deal on this first attempt which I am pretty happy. Call back 2 times to check if I have all the deals for this new contract and been confirmed! Right now, I will wait the new contract effect on Aug 1st, hope it will match all the words. Thank you guys for sharing all the information!!

[2slow]

Hi All,

My Rogers contract is up for renewal in October and I have recieved 2 calls from Rogers reps to ask me about my Cell phone plan.

I currently have:

100 mins during day
100 mins long distance within Canada
1000 mins night and weekends (8pm to 7am)
Unlimited incoming calls
125 free texts per month
CID and Voicemail included

$25 + SAF + 911.

Has anyone had success in getting unlimited evenings and weekends starting at 6pm with similar plan? I really do not want to sign a long term contract with them, most of my calls are incoming so I am not too worried about 100 mins during day. Or should I just re-sign a 1 year contract?

Thanks for your comments in adanced

[superstar_]

Hey guys, for anyone who got the one year free form rogers - How did you do it ? Are there any requirements (length of contract?)


Your help is much appreciated!

[superstar_]

bump

[Acadian]

I think you can do better than that. I got a SE K790 for $54.99 last night at first attempt and I saw most of people receive that 810i for free.

I think i could've done better on my first call, she seemed very accomodating. 2nd call (to get the 810i) she was very anal. I know some got better deals, but some also got screwed when they got the 1st bill and saw they didn't get what they promised...so i didn't want to push TOO hard. All in all, i'm content...have to consider i was on a screwy $50 plan before and under contract for another 16 months with a broken phone. I just hope the 810i gets good reception for me here (rural NB).

I really wanted voicemail, but they wouldn't budge. I might try again if i get my phone....just tell them my reception is bad and i need employers to contact me for interviews and such (which is true).

One thing i found funny was that BOTH ladies i talked to told me phones don't last long. One said she changes every year and the one who gave me the 810i told me they usually last 2 years...lol, way to make a sale ;)

[the watcher]

anyone that got the k790 or w810 unbrand their phones?
i got a k790 and w810 for family and i'm looking to unbrand from wotan server but don't know which firmware to select since the latest firmware does not have english AND french canadian like the Rogers firmware?

[sunkids]

anyone that got the k790 or w810 unbrand their phones?
i got a k790 and w810 for family and i'm looking to unbrand from wotan server but don't know which firmware to select since the latest firmware does not have english AND french canadian like the Rogers firmware?

I picked up my K790 yesterday right after phone call. Do you use that wotan to unlock the phone?

[AirForceElite]

I picked up my K790 yesterday right after phone call. Do you use that wotan to unlock the phone?

No you use wotan to unbrand the phone.

Unbranding = removing the settings that ur provider put it (such as beep when camera is used...or removing data counter....etc)

When you unbrand the phone, all the rogers firmware settings are deleted and u can use ur own firmware from different Sony Ericsson modding sites.

Unlocking is when u remove the sim card lock making it worldwide. it's pretty expensive on k790 from what i hear.

[sunkids]

No you use wotan to unbrand the phone.

Unbranding = removing the settings that ur provider put it (such as beep when camera is used...or removing data counter....etc)

When you unbrand the phone, all the rogers firmware settings are deleted and u can use ur own firmware from different Sony Ericsson modding sites.

Unlocking is when u remove the sim card lock making it worldwide. it's pretty expensive on k790 from what i hear.


I see~~~~~~

By the way, thank you for all your great strategy and post. I was follow your leads and got a good plan with a HUP yesterday. I have been with Rogers over 4 years and wish I would find this site years ago. Now I am a happy customer:D

[nfnx]

i called in and added another line to m y account that i signed up in march. i was able to talk down my original plan to


$25

call display
text messaging
250 daytime
100 ld
e/w 6pm
incoming
r2r


$25

4 mb blackberry

50 bux - 15 % bundling = 42.50 * tax

[Acadian]

Quick question for those who got the W810i. Did it come with the usb cable for pc connection and with the 4G memory card in the box?

Thanks!

[bubble.tea]

Quick question for those who got the W810i. Did it come with the usb cable for pc connection and with the 4G memory card in the box?

Thanks!

usb cable yes

4gb no

[AirForceElite]

usb cable yes

4gb no

I want to add something:

The box comes with 1GB memory card.
In addition to that, 4GB memory promo is part of promotion.
You have to sign a 3 year contract though...not 2 years.

[ephdub]

usb cable yes

4gb no

It came with the 1gb card and a pain staking annoying process to get my 4gb card. :mad:

I did the rebate on April 12, the day after I got my phone. I leave for a vacation on April 27th to Asia. I come back from my trip on May 30th. I call June 6th since I didn't receive my 4gb card. They say that the card should've shipped. Fast forward to about 6 calls, and 3 hours later.... I find out my rebate is denied.. why? Because they said they received it too late. I gave them the tracking number from April 12th numerous amounts of times and they'd "investigate". Finally, in a call on June 18th, the rep says he'll "expedite" shipping and the whole process. I call today, they said it shipped today and I asked if they did expedited shipping. The woman didn't know what I meant by expedited shipping.
Me: "Is it being expedited?"
Rep: "Huh? It's shipped out on the 10th."
Me: "You mean it shipped out today"
Rep: "Oh, yeah. It did."
Me: "Finally. Is it expedited shipping?"
Rep: "It sent out today..."
Me: "I know. You just told me. Is it expedited shipping?"
Rep: "...."
Me: "You know, is it shipped faster? You know, expedited shipping."
Rep: "It's being shipped normally... you know, Canada Post"
Me: "I don't think you understand what I'm saying...."
Rep: "It'll be there in 5-7 days"
Me: "So it's NOT expedited shipping, you know what, whatever, thanks"
Rep: "Okay, bye."

[AirForceElite]

It came with the 1gb card and a pain staking annoying process to get my 4gb card. :mad:

I did the rebate on April 12, the day after I got my phone. I leave for a vacation on April 27th to Asia. I come back from my trip on May 30th. I call June 6th since I didn't receive my 4gb card. They say that the card should've shipped. Fast forward to about 6 calls, and 3 hours later.... I find out my rebate is denied.. why? Because they said they received it too late. I gave them the tracking number from April 12th numerous amounts of times and they'd "investigate". Finally, in a call on June 18th, the rep says he'll "expedite" shipping and the whole process. I call today, they said it shipped today and I asked if they did expedited shipping. The woman didn't know what I meant by expedited shipping.


Sad...but pretty much any other rep other than customer relations is totally clueless. Some don't even know what IP address is...or they don't know what voicemail retrieval number is....

[ecgz88]

Sad...but pretty much any other rep other than customer relations is totally clueless. Some don't even know what IP address is...or they don't know what voicemail retrieval number is....

Most of them even not gradulated from high school and they just been paid $15/hour, what's do you expected?:cheesygri

[CanadaBoy]

Almost 1 million views!

[HowEver]

Sad...but pretty much any other rep other than customer relations is totally clueless. Some don't even know what IP address is...or they don't know what voicemail retrieval number is....

Gee, I wonder why they are no help to you.

[stratux]

doo ppl only receive free R2R on plans with a min of $25

[2slow]

Hi All,

My Rogers contract is up for renewal in October and I have recieved 2 calls from Rogers reps to ask me about my Cell phone plan.

I currently have:

100 mins during day
100 mins long distance within Canada
1000 mins night and weekends (8pm to 7am)
Unlimited incoming calls
125 free texts per month
CID and Voicemail included

$25 + SAF + 911.

Has anyone had success in getting unlimited evenings and weekends starting at 6pm with similar plan? I really do not want to sign a long term contract with them, most of my calls are incoming so I am not too worried about 100 mins during day. Or should I just re-sign a 1 year contract?

Thanks for your comments in adanced

So I decided to on a new plan by getting another call from them last night.

This is what I settled with

250 mins during the daytime mins.
Unlimited incoming
Unlimited R2R, R2F and Rogers home phone
CID, Voicemail, 125 Text
Unlimited evenings and weekends starting (6pm)
SAF, 911
All for $43 taxes in.

[Acadian]

I received my w810i today. Opened the UPS box and the note said $99 plus $35 fee and the account had my old Ontario cell number...so i called to see what was going on.

Guy said to ignore the $99 and $35, it's a sheet everyone receives. He checked and said my account has already been credited for the phone to the reduced price.

Then i figure i'd ask him to check what my new plan was. He enumereated my OLD plan. I asked him to when that one was cancelled and when the new plan starts. He says "there's no new plan, this one's been renewed for 3 years".

Long story short...the rep who gave me the new "better plan" opened it as a NEW account, so when i called back to change my phone unit choice, the new girl put it on my OLD account and now i'm gonna be receiving the cheaper Nokia phone as well and i'm supposed to refuse it....which was fine by me.

Except, the guy i'm talking to says the new plan is $27 instead of $17 and they aren't allowed to give me credits....so it seems i'm screwed and won't get any deals at all.

Lol...typicall rogers service. Anyway, i had remembered the girls name who gave me the retention plan and she's supposed to call back within 48 hours. I'm only gonna accept a new plan if i get it by e-mail.

Keep you guys posted!

[SNoWMoNKeY]

Hi everyone, this thread is just loaded with info, I couldn't believe it when I found it, but now I do need some help. I've been with rogers 4 years (but they don't really care, they just care how far into you're contract you are, which is 1 year for me) and I just called to get a better deal for my plan.

Current Plan
$20
200 wkday mins
rogers to rogers
eve/weekends starting at 8
+$10 call display, text, voicemail
+911
+SAF = 37.45 ==> $42.70 with taxes

After reading thru the fourms and calling Rogers this is what I was offered (This is also what was offered to me after Rogers buddy was ready to go ahead and cancel my contract without asking me why I was cancelling or trying to keep me as a customer)

$25.00
200 mins
Rogers to Rogers
6pm eve/weekends
No charge Value pack
=$36.99 with taxes

as for the phone upgrade he would only give me the k790 for $229 - $50 rebate.

I told him how I was disappointed with my current phone and dropped calls and how I wanted to switch to Telus plan and this is what I was offered. He told me that he would note on my file what he offered me and hopes I call back soon and stays with Rogers.

So now, what I can do to improve what I was offered? especially the price of the K790.

Thanks in advance to anyone who has advice.

[pbd3mon]

Does anybody know if the 4GB mem card promo is still going on for the W810i? If so how do I apply for it? Thanks?

[bubble.tea]

Does anybody know if the 4GB mem card promo is still going on for the W810i? If so how do I apply for it? Thanks?

yes and www.rogers.com/memorypromo

[meowmixdelivers]

Hi gang,

I wanted to thank you all for sharing your wisdom and success stories. I've been with Rogers wireless for only 7 months and I signed on a 3 yr contract to get a free w810i. Couldn't resist.

In any case, I tried to get a retention plan back in February, but my leverage was obviously light, as I was only with the company for 3 months.

Since then, I've consolidated all my home services (and my family has been with Rogers for 10 years or so with Cable TV, Internet for about 8 years). We put TV, Internet, Home phone, and my cell phone all in one bundle. I read the other forums and got 2 years free hd-pvr and also some discounts for new home phone acquisition, as well as discounts on internet (customer satisfaction issues).

Finally, cell phone was this week. This was my 3rd attempt and I got a wonderful person in consolidated customer relations. I got:

250 daytime
E&W @ 6pm
125 text
100 Cdn LD
VM, CID
----------
$27, after tax and SAF.

This is miles better than my existing rate plan, which was less minutes and nearly $30 more/month, but with ultd incoming. I know some of you pros got amazing rate plans, but I'm pretty happy with this for now until I rack up a longer history. :razz:

I'd advise those with other services to consolidate, because it strengthens your history with them and Rogers has more to lose that way. Also, Consolidated Customer Relations (in my experience) is far more willing to bend than just wireless CSRs.

Thanks everyone and thanks RFD!

[wysiwyg]

2 questions :

How do you get the consolidated CSR for retentions? I know how to get the regular Retention CSR, but which options do I need to select to get the consolidated dept? I have 4 services and each time I call for regular Customer Service stuff, they tell me that they need to transfer me to their consolidated dept. Is there a different number?

Also, are the LD minutes valid when roaming? Let's say I have a Toronto Number and am roaming in Montreal and get an incoming call, is that usage being used from the LD minutes?

[AirForceElite]

Also, are the LD minutes valid when roaming? Let's say I have a Toronto Number and am roaming in Montreal and get an incoming call, is that usage being used from the LD minutes?



Yes. The LD minutes that people get are for IN and OUTgoing canadian long distance

so u live in toronto and go to vancouver, and from vancouver you can talk 100 minutes each month at no charge (or 1000 if you have 1000LD pack).

and also not to forget. When you are in another city other than your own....if you make calls WITHIN that city (you from toronto go to montreal and make a call to montreal) then that call is local to you and u dont pay long distance

[bubble.tea]

.......
Also, are the LD minutes valid when roaming? Let's say I have a Toronto Number and am roaming in Montreal and get an incoming call, is that usage being used from the LD minutes?

hehe., was gonna explain., but AFE did it already :lol:.

[sunkids]

Hi everyone, this thread is just loaded with info, I couldn't believe it when I found it, but now I do need some help. I've been with rogers 4 years (but they don't really care, they just care how far into you're contract you are, which is 1 year for me) and I just called to get a better deal for my plan.

Current Plan
$20
200 wkday mins
rogers to rogers
eve/weekends starting at 8
+$10 call display, text, voicemail
+911
+SAF = 37.45 ==> $42.70 with taxes

After reading thru the fourms and calling Rogers this is what I was offered (This is also what was offered to me after Rogers buddy was ready to go ahead and cancel my contract without asking me why I was cancelling or trying to keep me as a customer)

$25.00
200 mins
Rogers to Rogers
6pm eve/weekends
No charge Value pack
=$36.99 with taxes

as for the phone upgrade he would only give me the k790 for $229 - $50 rebate.

I told him how I was disappointed with my current phone and dropped calls and how I wanted to switch to Telus plan and this is what I was offered. He told me that he would note on my file what he offered me and hopes I call back soon and stays with Rogers.

So now, what I can do to improve what I was offered? especially the price of the K790.

Thanks in advance to anyone who has advice.

I think you can do the way better than this. I called in 2 days ago and they offerd me this without any bargain.

250 min daytime + 25 min bonus time
evening/weekend unlimited @ 6pm
Caller ID/Voice mail/Call waiting
1000 LD
Rogers 2 Rogers

$25 - $5(monthly credit) + saf + 911= $31.29/month

They also offered me that K790 for $205- $50 rebate - $100 credit=$55. I guess you need to call back again give it another try. All I told them was "i would like to cancel my service" and they gave me all that.....for sure i accepted for 3 years contract.:D :D

[preshans]

Hey guys...got bored of my old plan
new one
$25 dollars
275 day
Unltd Network calling
Unltd Early Eve/week @ 6
Caller ID
Voicemail
2500 texting

25+6+6+10-6-6-10+6.95+0.50= $37.00

Is this a good deal??????????I feel i got ripped off for this >:(

[Eeric]

Hey guys...got bored of my old plan
new one
$25 dollars
275 day
Unltd Network calling
Unltd Early Eve/week @ 6
Caller ID
Voicemail
2500 texting

25+6+6+10-6-6-10+6.95+0.50= $37.00

Is this a good deal??????????I feel i got ripped off for this >:(

Is that R2R or something else?

[preshans]

Is that R2R or something else?

It's Rogers 2 rogers wireless , Rogers 2 Fido, and Rogers Home Phone all this unltd but only locally though!!

[preshans]

[QUOTE=wysiwyg;5327094]2 questions :

How do you get the consolidated CSR for retentions? I know how to get the regular Retention CSR, but which options do I need to select to get the consolidated dept? I have 4 services and each time I call for regular Customer Service stuff, they tell me that they need to transfer me to their consolidated dept. Is there a different number?

[QUOTE]

Well I'd just call up the Customer Relations (non-consolidated) and then say cancel,they'll transfer you through!!!

[weedb0y]

It's Rogers 2 rogers wireless , Rogers 2 Fido, and Rogers Home Phone all this unltd but only locally though!!

Is that the case with all variations of R2R?

[preshans]

Is that the case with all variations of R2R?

Yep!!!

So what do you guyz thikn of my plan?

[weedb0y]

Yep!!!

So what do you guyz thikn of my plan?

nice, I have had r2r on my plan for over a year or so. Only thought it was limited to calls to and from rogers wireless only.

[slimjim]

I told the rep, i want to cancel two of my cellphones...

my rep (guy) just flat out was like.

your plan is not that bad," it seems you don't use the plan to it's limits". (i pay $85 for two cellphones, 300 minutes between the two, +caller ID, +unlimited calling after 7, no other features... how is this a good plan? it's the couples/family plan BTW)

than he was like
Okay it's 200 dollars for each cellphone you want to cancel, is their anything else I can help you with?

i was like WTF? you aren't even going to try?

am i suppose to be like... okay 200 dollars? you got it. cancel me ASAP... than he starts bargaining? or what?

[preshans]

buh yooooo....... i was used to payin liek less than 30 bucks. but noww.....>:( But hey gonna call in tomm n try to reduce price :twisted:

[preshans]

I told the rep, i want to cancel two of my cellphones...

my rep (guy) just flat out was like.

your plan is not that bad," it seems you don't use the plan to it's limits". (i pay $85 for two cellphones, 300 minutes between the two, +caller ID, +unlimited calling after 7, no other features... how is this a good plan? it's the couples/family plan BTW)

than he was like
Okay it's 200 dollars for each cellphone you want to cancel, is their anything else I can help you with?

i was like WTF? you aren't even going to try?

am i suppose to be like... okay 200 dollars? you got it. cancel me ASAP... than he starts bargaining? or what?

Yea yoo.. i know what you mean. * So damn angry... But the guy I got was soo damn cooool. He like fully explained everything .I was offered the $20 comm pack for $10 but I said I wanted Voicemail because i need it . I don't need * like NAME DISPLAY. I know it's a gud price ten buckz styll.

[alpenrock]

I call the customer service and told her that I want to terminate my account then She asked me why?
I said I am paying $25 for a unlimited incomming evening and weekend free plus 200 any minutes. and I said Rogers offering me all these without systems acsess fee. so I want to go Rogers. she then offered me all these with for 20$
I said ok.

[tigger03]

FINALLY ported our number to Rogers ... we're on the Corporate plan:

$23+SAF+911+tax = $34.71/mth
- 200 mins billed by the SECOND (similar to Fido .. this is NOT after the first minute!)
- unlimited eve & wknds after 6
- Caller ID & Enhanced VM
- corporate LD: $0.10 CDN LD, $0.15 US LD, $0.18 additional mins
- w810i for $50
- activation fee waived
- detailed billing
- network features (group calling, busy transfer, call forwarding, call waiting, no answer forwarding, & transfer calls)

... this suits our usage for the time being .. having Rogers to Rogers is kinda useless b/c most ppl we know are either on Fido or Bell.

... ALSO applied for the 4GB memory card upgrade ... should be shipped out at the end of the month :)

[pbd3mon]

yes and www.rogers.com/memorypromo

Thank you bubble.tea

Here is what I was able to get 2 days before the end of my contract:

$20+SAF+911+tax = $31.29/mth
- 250 mins + 25 bonus mins
- unlimited eve & wknds after 8
- Caller ID
- VM
- w810i for FREE
- activation fee waived
- and my favorite one UNLIMITED INCOMING

[AirForceElite]

Thank you bubble.tea

Here is what I was able to get 2 days before the end of my contract:

$20+SAF+911+tax = $31.29/mth
- 250 mins + 25 bonus mins
- unlimited eve & wknds after 8
- Caller ID
- VM
- w810i for FREE
- activation fee waived
- and my favorite one UNLIMITED INCOMING

call them and tell them to ditch 25 bonus minutes and make it 6PM

trust me 2 hours make a difference
6PM and ur plan is GOLDEN!

how long have u been with them and what is monthly spending???????????

[pbd3mon]

call them and tell them to ditch 25 bonus minutes and make it 6PM

trust me 2 hours make a difference
6PM and ur plan is GOLDEN!

how long have u been with them and what is monthly spending???????????

Hey AFE, I was on a $25 plan for 3 years, rarely went over the minutes as my wife used it very sparingly.

She had:
$25+SAF+911+tax
- 250 mins
- unlimited eve & wknds after 8
- Caller ID

It took me 4 calls to get my new plan, asking for a bit more each time :)

edit: Good idea I'll try swapping the 25mins for 6pm. I also just applied for the 4GB mem card to make the deal even sweeter. Thanks guys.

[hooligan514]

After a couple of calls with Rogers this was the best I could do.
I have to say that I do not have a house phone and use my cell as my house phone.

350+350+50 minutes (750)
all incoming free
night and weekend (nights after 5 pm)
CID, Voicemail, 125 text messages
+SAF+911+tx=67$

I also got the K790 for 129.99

[BB88]

I have 3 cellphone lines on my Rogers account, and I got 2 HUP in Jan this year. I called customer relation yesterday and asked to get a HUP for the third line, and the agent told me I'm not eligible since I did it in Jan. I said I didn't do it for the third line and it has been more than 2 years already. The agent told me Rogers looks at an account in a whole, not separate line, so I couldn't do it again at this time. Is that true?

I'm now on the $20/$25 200mins + u/l night/eve (8pm/6pm) + free caller id plan, and yesterday I can only get them to give me free R2R.

[meowmixdelivers]

2 questions :

How do you get the consolidated CSR for retentions? I know how to get the regular Retention CSR, but which options do I need to select to get the consolidated dept? I have 4 services and each time I call for regular Customer Service stuff, they tell me that they need to transfer me to their consolidated dept. Is there a different number?

Also, are the LD minutes valid when roaming? Let's say I have a Toronto Number and am roaming in Montreal and get an incoming call, is that usage being used from the LD minutes?

Thanks to AFE to answering the LD one - it's always a little confusing.

When I was dealing with my HD-PVR negotiations (that took 4 calls) and the cell phones, my experience is that the IVR Robot Man won't automatically transfer to consolidated - sometimes it won't even send you to normal customer relations. I'd advise you make a request to transfer to consolidated customer relations right away, saying you were told to call them back to solve your issue.

To compare, when I got the cell phone CSRs, he offered a $10 bill credit for 1 year. That's it. Consolidated saved me $30 a month and gave me more, for as long as I keep this plan.

Keep trying and good luck! Sometimes you'll get jerks but eventually tenacity wins.

[HowEver]

FYI, you don't need to extend contracts, you can just go month-to-month.

If you're happy with your plan (probably not otherwise why else would you be here) you don't have to be unhappy with your new $400 cancellation fee if you change your mind in a few months.


Thank you bubble.tea

Here is what I was able to get 2 days before the end of my contract:

$20+SAF+911+tax = $31.29/mth
- 250 mins + 25 bonus mins
- unlimited eve & wknds after 8
- Caller ID
- VM
- w810i for FREE
- activation fee waived
- and my favorite one UNLIMITED INCOMING

[nfnx]

I have 3 cellphone lines on my Rogers account, and I got 2 HUP in Jan this year. I called customer relation yesterday and asked to get a HUP for the third line, and the agent told me I'm not eligible since I did it in Jan. I said I didn't do it for the third line and it has been more than 2 years already. The agent told me Rogers looks at an account in a whole, not separate line, so I couldn't do it again at this time. Is that true?

I'm now on the $20/$25 200mins + u/l night/eve (8pm/6pm) + free caller id plan, and yesterday I can only get them to give me free R2R.

yah family plans work in groups by account. if you upgrade 1 line on a family plan, it resets the contract wiht all 3 accounts and will actually lower your tier levels for the other two lines.

[nfnx]

After a couple of calls with Rogers this was the best I could do.
I have to say that I do not have a house phone and use my cell as my house phone.

350+350+50 minutes (750)
all incoming free
night and weekend (nights after 5 pm)
CID, Voicemail, 125 text messages
+SAF+911+tx=67$

I also got the K790 for 129.99



bro you got ripped off.

$47 for
725 or 750 minutes
network calling
first 3 months half price
weekends/evenings at 5 pm.

$10 for incomming calls addition

$10 for cd/vm/txt


= 67$

sorry bro you got a phone sold to u practically.

[dooly]

Can you get such deals if you still have 1 year left on a 3 year contract if I sign up for 3 more years? The plan I have right now is pretty horrible and I pay close to $40 after SAF and taxes.

[meowmixdelivers]

Can you get such deals if you still have 1 year left on a 3 year contract if I sign up for 3 more years? The plan I have right now is pretty horrible and I pay close to $40 after SAF and taxes.

You sure can. In my case, i had 25 months left on a three year contract and I got a reasonably good deal considering. If you have other services with Rogers that have had longer history, you'll drastically improve your chances IMO. I shared my success story with close friends yesterday and they've all called in today with our shared learnings (kudos to all of you).

One of them will be saving over $4k in the next 2 years, after the bonuses thrown in for digital cable, internet, and his family's four cell phone lines.

He's been with Rogers for many years (5+) for all his services and he had about 2 years left. He got the following:
250 DT
E&W @ 6pm
CID, VM
1000CDN LD
R2R
Ultd incoming
125 text
$0.50+$6.95 waived for a year
So $25.50 all in, for the first year, $32.95 thereafter.

My other friend who's currently on a corp plan with several months remaining, same story. Called in positioning himself with the highest level of client history (he's had cable for over a decade) got the following:
250 DT
E&W @ 6pm
R2R
125 Texts
1000 LD
CID, VM
all for $27 tax in, after SAF and such.

The more you can leverage your strongest history, the better. Both their plans beat mine and I think it makes sense, since they've been there longer. I think it's less about how many months you have left on your contract and more about your history and total client value. Does this help?

As a final note, it seems true in my experience that female reps are more helpful than males. Dunno why. Maybe because they sound hot, I flirt. I need to get out more. ;)

[gmark2000]

I called to cancel my account just now and the (male) rep tells me if I go with Telus they cancel the account and port the same number anyways so there's nothing for him to do on his end...

No attempt at retention at all. No attempt to save.

I think I just wasted a phone call and now it's marked on my account.

[dooly]

thanks alot for the post :D

I guess the problem for me is that I have very little history. My current plan is the first I've had with Rogers (2 years) because I used to just use my cell phone under my dad's account previously. He has been with rogers for over 15 years and has internet, home phone, cell phone and digital cable but i decided to make my own account 2 years ago.

Do you still think I can get a decent deal? I don't use the phone too much so I was just hoping to pay closer to $30 after SAF and taxes so I can pay for tuition. Also, any tips on how to go about it? Cancelling would cost me $240 right now so i'm not in a good situation :p

[Bakedbread]

yup!
meowmix above me is my friend
and its true

i just called 30 minutes ago
and HERE'S MY STORY:

I used to be on a corporate plan that included:
200 DT
Unlimited even/weekends @6pm
Caller Id
VM
Unlimited CORPORATE rogers2rogers (worse thing ever)
Per second billing (biggest scam, cause its per second after the 1st minute)
Sys Access, 911

all for 32.69$ tax in
I had to sign a 3year plan on this thing, and its been 1 year
so i have 2 years left on my corporate plan
BUT, she TOLD ME , she will CHANGE your currnet plan, and you just have to sign a new 3year contract (THERE IS NO CANCEL FEES OR ANYTHING! its just a port over to a new plan!!)

i called in today and got a WOMAN rep (as noted by meowmix), and explained my situation
i explained how my friends were getting better rates/plans than me, and ive been doing my research with other companies like telus/bell
i told them ive been with rogers for many years (under cable and internet)

she asked me what plan my friend was getting
and i told her
250 DT
Unlimited even/week @ 6pm
125 txts
1000 LD (i made this up)
Rogers2Rogers
Caller id
VM
sys access, 911
all for $27 tax in

and she was like "ok, i can do that for you. the only thing you will need to do is sign a new 3 year contract"

PERFECT
SO THERE'S MY NEW PLAN
$27 TAX IN BABY!

its honestly all about the rep..you gotta be nice and have reasons to back it up (i told them i needed 1000 LD cause i go to school in waterloo)

SO YES
GOOD LUCK TO ALL
its DEF worth calling

im gonna get my dad to call in tonight
my entire family is getting jacked from rogers on their current phone plans
:)

[AirForceElite]

thanks alot for the post :D

I guess the problem for me is that I have very little history. My current plan is the first I've had with Rogers (2 years) because I used to just use my cell phone under my dad's account previously. He has been with rogers for over 15 years and has internet, home phone, cell phone and digital cable but i decided to make my own account 2 years ago.

Do you still think I can get a decent deal? I don't use the phone too much so I was just hoping to pay closer to $30 after SAF and taxes so I can pay for tuition. Also, any tips on how to go about it? Cancelling would cost me $240 right now so i'm not in a good situation :p

call from ur dad's phone
pretend ur him (of course ask his permission first ..or ask him to call)

tell them that ur dad wants to add another account.
when u get discounts u want...just do transfer of responsibility back to ur account (but you'd have to get a new phone number i think)

[meowmixdelivers]

thanks alot for the post :D

I guess the problem for me is that I have very little history. My current plan is the first I've had with Rogers (2 years) because I used to just use my cell phone under my dad's account previously. He has been with rogers for over 15 years and has internet, home phone, cell phone and digital cable but i decided to make my own account 2 years ago.

Do you still think I can get a decent deal? I don't use the phone too much so I was just hoping to pay closer to $30 after SAF and taxes so I can pay for tuition. Also, any tips on how to go about it? Cancelling would cost me $240 right now so i'm not in a good situation :p

I think it's worth a shot. You should explain that the original account was under your dad's name, which is a long time client - but due to you trying to be a good son/daughter, you wanted to foot the bill. But he was the original client. That might work. As I say, the more leverage, the better. When I tried earlier this year, i had like 33 months left on contract, no tie-in with other services (I hadn't bundled yet).

They didn't even take me seriously. I'd recommend you push towards your dad's link. See how that goes - let us all know!

And finally, keep trying. Don't give up because you think your account got noted. A Senior CSR (in wireless only) noted my account thoroughly after he offered $10 bill credit for a year (if you can even call that an "offer") and said that that was the best they could do.

But if you get a nicer rep, things can change drastically. Always remember to be polite, call them by name, and generally treat them how you'd want to be treated. You'll go a lot farther. And AFE makes a great point - calling in as a senior helps. Call in as your dad and see where that goes. Good luck!

[gmark2000]

Okay, tried again. I was concerned about the previous rep not attempting a "customer save" or giving any loyalty offers. I've been a customer for five years and my contract is up in September.

I spoke to a female rep who outlined the basic retention plan and what I needed, then I was transferred to a data expert to discuss matching Telus data rates, then I was transferred back to the retention group to discuss hardware upgrade (HUP).

Here's what I ended up with:

250 Daytime
E/W 6pm
CID
CF
R2R
1000 LD

$25

4Mb Blackberry Connect

$25

$25 voice + $25 data + SAF + 911 = $57.45 + taxes

Negotiated a Nokia E62 (runs Blackberry Connect) for $99 after credits plus activation fee waived.

I guess I'm happy with this. Oh yeah I'll get 5% off the voice plan because I have Local, LD and Toll-Free with Rogers too.

[BB88]

yah family plans work in groups by account. if you upgrade 1 line on a family plan, it resets the contract wiht all 3 accounts and will actually lower your tier levels for the other two lines.

I'm not on a family plan. It's just that my Rogers one-bill have 3 cellphone lines on it.

[CJ TXB]

Anyone know whether or not the R2R includes calls to Fido phones?

[hooligan514]

bro you got ripped off.

$47 for
725 or 750 minutes
network calling
first 3 months half price
weekends/evenings at 5 pm.

$10 for incomming calls addition

$10 for cd/vm/txt


= 67$

sorry bro you got a phone sold to u practically.

add the tax to that and you are paying more
network calling don't mean much to me, I would rather have unlimeted incoming
I also got first 3 monhts unlimited use.

I don't think I'm getting ripped off considering I'm paying 67$ tax in and service fee in

[bigeye43]

Great Thread!!

Called CSR, and after talking to 3 different ones, the last one gave me this:
$25 - 200 mins anytime (only signed for 2 years, utherwise it would have been 250 minutes/3 years) -$5 credit
$5 - 1000 LD -$5 credit
$5 - RTR -$5 credit
$5 evenings@6pm -$5 credit
$5 - CID -$5 credit
$6 - 125 text messages -$5 credit

So the plan ended up costing me $1 more a monthe, but added the text,RTR,LD,6pm eve.

Total is $28.45 + 1.71 tax = 30.16

I also managed to get her to upgrade me to the HTC S621 FOR FREE, no activation or shipping.

Thanks RFD!!

[shiryon]

Anyone know whether or not the R2R includes calls to Fido phones?

R2R does not include Fido. UNC or unlimited network calling includes Rogers, Fido and Rogers Home Phone.

I switched to Rogers Home Phone just because of UNC. I barely use my minutes now.

[slimjim]

if you get a dickwad rep who doesn't bargain at all and simply wants to cancel you at 200 dollars a phone, and you need to backtrack.

just ask one last question,

if i cancel today can i still port my number over to telus/fido?

the rep will tell you no, you have to call fido/telus before you cancel with us.

so you just say okay, forget about cancelling my phone for now, i'll go give telus/fido a call.

[Acuratl]

Great Thread!!

Called CSR, and after talking to 3 different ones, the last one gave me this:
$25 - 200 mins anytime (only signed for 2 years, utherwise it would have been 250 minutes/3 years) -$5 credit
$5 - 1000 LD -$5 credit
$5 - RTR -$5 credit
$5 evenings@6pm -$5 credit
$5 - CID -$5 credit
$6 - 125 text messages -$5 credit

So the plan ended up costing me $1 more a monthe, but added the text,RTR,LD,6pm eve.

Total is $28.45 + 1.71 tax = 30.16

I also managed to get her to upgrade me to the HTC S621 FOR FREE, no activation or shipping.

Thanks RFD!!

holy ****!

[bigeye43]

holy ****!


No kidding! I am Really Excited!

[bubble.tea]

if you get a dickwad rep who doesn't bargain at all and simply wants to cancel you at 200 dollars a phone, and you need to backtrack.

just ask one last question,

if i cancel today can i still port my number over to telus/fido?

the rep will tell you no, you have to call fido/telus before you cancel with us.

so you just say okay, forget about cancelling my phone for now, i'll go give telus/fido a call.

IF YOU WANT TO PORT....DO NOT CANCEL YOUR LINE!!!!!

Let the NEW Provider handle this THEMSELF!!!!

The only thing I can't assuredly advise on is your last months service payment. Either way I think you're on the hook for that last months 'notice'.

[bubble.tea]

...... managed to get her to upgrade me to the HTC S621 FOR FREE, ....

Now THIS is a STUPID Rep....unless you actually deserve THAT much credited on a phone :lol:.....do you? Lolz....DON'T answer that...of course we ALL DO!! :D

[Acuratl]

Hope bubble stays on for this...

i got excited and called:

This is what was offered

2YR extension, i have 2 years left so NO NEW TIME ADDED TO CONTRACT

25/mo plus all fees

250mins
Unlim after 6pm
Unlim R2R
VM
CID
125Mess
15% off MSF
5% off bundle
HTC EXcalibur for 99/no fees

what do you guys think?

[AirForceElite]

holy **** man

2 years on contract and u sign 2 years more (so technically 0) and u get a sick deal.
makes me kind of sad if i compare my plan and my spendings (customer since 2002, bills in $250 range for 3 lines per month)

[Acuratl]

holy **** man

2 years on contract and u sign 2 years more (so technically 0) and u get a sick deal.
makes me kind of sad if i compare my plan and my spendings (customer since 2002, bills in $250 range for 3 lines per month)


customer 2002, 200-300 4 lines per month, my dad has really good credit so that may play a factor..apart from that pretty normal..lol!

[gmark2000]

I also managed to get her to upgrade me to the HTC S621 FOR FREE, no activation or shipping.

Thanks RFD!!

I honestly find this really hard to believe. That they would give you a $400 smartphone WITHOUT ANY DATA PLAN and only two year commitment? They're gonna hope that you go over on your data each month to recover that lost revenue!

Actually, someone with an HTC621 without a data plan got a $1600 Rogers bill last month http://www.howardforums.com/showthread.php?t=1194987

[Lebstyle]

Two reps later i finally got a relatively decent deal (not the greatest)

Unlimited incomming
unlimited after 6 and weekends
100 anytime min
Call display/voicemail
100 ld minutes
30 a month

Plus a new phone...

This is the best i can get considering it was for my father and he did allready sign the 3 year contract therefore the rep doesn't HAVE to be nice.

Btw, how much is the cancel the full 3 year contract on your 3rd month?

[Octavius]

Two reps later i finally got a relatively decent deal (not the greatest)

Unlimited incomming
unlimited after 6 and weekends
100 anytime min
Call display/voicemail
100 ld minutes
30 a month

Plus a new phone...

This is the best i can get considering it was for my father and he did allready sign the 3 year contract therefore the rep doesn't HAVE to be nice.

Btw, how much is the cancel the full 3 year contract on your 3rd month?

$400.00

You're stuck with Rogers for a while, may as well try to make the best of it.

[bubble.tea]

Hope bubble stays on for this...

i got excited and called:

This is what was offered

2YR extension, i have 2 years left so NO NEW TIME ADDED TO CONTRACT

25/mo plus all fees

250mins
Unlim after 6pm
Unlim R2R
VM
CID
125Mess
15% off MSF
5% off bundle
HTC EXcalibur for 99/no fees

what do you guys think?
Dude., 99 is bloody good.
customer 2002, 200-300 4 lines per month,....
This DEFINATELY has something to do with it. I mean come on. Obviously. bigeye43...if this person doesn't have anything over a 50/month plan I'd be BLOWN away.

[Acuratl]

Dude., 99 is bloody good.

This DEFINATELY has something to do with it. I mean come on. Obviously. bigeye43...if this person doesn't have anything over a 50/month plan I'd be BLOWN away.

cheers Mate :D Final assessment:

PS: i ask Bubble.tea, can i get a MIR for the HTC???

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $25.00
250 Weekday Minutes

Additional Services
Detailed Billing
Network Features *
125 Sent/Unlim Received Text

Additional Charges**
System Access Fee - $6.95 - Monthly - What is this?
911 Emergency Svc Access Fee - $0.50 - Monthly

Discount(s)
Better Choice Bundles 5% Disc
Digital Call Display Credit - To be removed on 29/06/2009
Monthly Plan Credit - To be removed on 30/06/2009
Monthly Plan Credit
Rogers to Rogers 3yr Bonus - To be removed on 31/05/2009
Loyalty 15% discount on MSF - To be removed on 19/02/2008
33.3% Value Pack Add-on Disc.

My Current Wireless Essentials

Rogers to Rogers Calling
$10 Communicate Value Pack

She renewed a 2yr plan, so i didnt gain any extra comittments, basically got the HTC for 99, plus taxes free ship free actiation on FOUR LINES exactly the same as this LOL, will sell 2 of the HTC's as the other ppl are fine with there cellies

PSS: the REP said she would add 100min LD for all 4 lines, dont see it here but ill call tom abt it!

[Octavius]

Dude., 99 is bloody good.

This DEFINATELY has something to do with it. I mean come on. Obviously. bigeye43...if this person doesn't have anything over a 50/month plan I'd be BLOWN away.

Any recommendations on phones bubbles? I'm jumping ship from Bell and I'm leaning towards the W800i...unless anyone can convince me otherwise.

I've managed to get *at least* this plan...keep in mind I'm not a rogers wireless customer yet (but I've had internet with them for 3 years running, rogers extreme). Also, this was on my first shot calling. I haven't tried since yet.

PLAN (Current Offer From Rogers)
250 mins during the daytime mins.
Unlimited evenings/weekends starting at 6pm
CID, Voicemail, 125 Text
Rogers To Rogers
2MB Mobile Internet (Maybe)
SAF + 911
All for $42.69 taxes in

I'm going to see if I can ditch the mobile internet and see if I can sucker them into unlimited incoming and 100 Canadian LD Minutes. How little do you think I can get my phone for (W800i) considering I'm "new" to Rogers (under wireless anyway)

[Acuratl]

Any recommendations on phones bubbles? I'm jumping ship from Bell and I'm leaning towards the W800i...unless anyone can convince me otherwise.

I've managed to get *at least* this plan...keep in mind I'm not a rogers wireless customer yet (but I've had internet with them for 3 years running, rogers extreme). Also, this was on my first shot calling. I haven't tried since yet.

PLAN (Current Offer From Rogers)
250 mins during the daytime mins.
Unlimited evenings/weekends starting at 6pm
CID, Voicemail, 125 Text
Rogers To Rogers
2MB Mobile Internet (Maybe)
SAF + 911
All for $42.69 taxes in

I'm going to see if I can ditch the mobile internet and see if I can sucker them into unlimited incoming and 100 Canadian LD Minutes. How little do you think I can get my phone for (W800i) considering I'm "new" to Rogers (under wireless anyway)

i think thats pretty good for a brand new customer, a good goal to ask for...you might get shafted on a phone, like you may have to pay 100 for a W810i...pc

[bubble.tea]

cheers Mate :D Final assessment:

PS: i ask Bubble.tea, can i get a MIR for the HTC???
............
PSS: the REP said she would add 100min LD for all 4 lines, dont see it here but ill call tom abt it!
MIR can be downloaded from rogers.com, you can submit them to your blue in the face. What've you got to lose?

100min LD HAS NEVER, DOESN'T....and most probably WILL NEVER appear on your online profile OR on your actual bill documents.

Very weird...basically not a priority to create an actual publicly visible code to ad onto your plan so it stays a mystery.

Any recommendations on phones bubbles? I'm jumping ship from Bell and I'm leaning towards the W800i...unless anyone can convince me otherwise.
...
Autofocus, amazing RF, Free games to download galore, and of course a free 4gb card....you can't go wrong.

[AirForceElite]

She renewed a 2yr plan, so i didnt gain any extra comittments, basically got the HTC for 99, plus taxes free ship free actiation on FOUR LINES exactly the same as this LOL, will sell 2 of the HTC's as the other ppl are fine with there cellies




You received 4 HTC for $99 on 2 YEARS EXTENSION (meaning no contract extension since u already had 2 years)???

omg i dont see how is that possible.

How is it possible to do HUP for 4 lines at the same time??
when you do for 1, all other lines get reset. 4????
and not just for...but 4 phones on no contract extension?

i hope you won't get a call from auditor. it really looks suspicious.

[Octavius]

MIR can be downloaded from rogers.com, you can submit them to your blue in the face. What've you got to lose?

100min LD HAS NEVER, DOESN'T....and most probably WILL NEVER appear on your online profile OR on your actual bill documents.

Very weird...basically not a priority to create an actual publicly visible code to ad onto your plan so it stays a mystery.


Autofocus, amazing RF, Free games to download galore, and of course a free 4gb card....you can't go wrong.

Awesome, Thanks Bubble.Tea. I'm gonna try for free 100 LD minutes and I guess I'll keep my 2MB worth of data download in that case.

Gotta make sure I activate before the 31st of July so I can get that free 4GB card for the phone.

w00t! 1000th Post! :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek:

:D

[Acuratl]

You received 4 HTC for $99 on 2 YEARS EXTENSION (meaning no contract extension since u already had 2 years)???

omg i dont see how is that possible.

How is it possible to do HUP for 4 lines at the same time??
when you do for 1, all other lines get reset. 4????
and not just for...but 4 phones on no contract extension?

i hope you won't get a call from auditor. it really looks suspicious.


yep 99x4=400 bucks for 4 HTC's...ya i hope i dont get a call from the auditor, since i do have some credits left behind from he prev. contract i gawd i hope i dont ;)

[mystz]

PSS: the REP said she would add 100min LD for all 4 lines, dont see it here but ill call tom abt it!

It's actually shown in a different section. If you go to "Update or upgrade my wireless essentials" (I can't seem to check my account at the moment to verify) it should show at the very bottom of the page.

Cheers.

[XlaSerX007]

Hi,
By the Way... Great Site!!!!;)
--------------------------------------

I give a try being a client for 7 years with them...
My current plan is:
35$ + fees/month
Voice Mail -6$
100min.
UL 6PM to 8AM
Call display
1st minutes of the first 400 calls
2nd line
Transfert
Details bills
Bill by second

-------------------------------
What the nice lady offer to me.
26$ + fees/month
Voice mail included
250 min
UL 6PM to 8AM
Call Display
UL Incoming
2nd line
Transfert
Details
She first offer me UL-R2R but I refuse it so she replaces it with 1000 Canada Long Distance:)

For the remaining 14 months of my three year contract.

Also If I renew for another three years.
I can choose between:
Sony-Ericson W300i
Sony Ericson W810
Nokia 5300
Nokia 6085
Samsung D807
or for 50$ the Motorola K1 KRZR

Look like a good deal for me but not the phone...

[bigeye43]

I honestly find this really hard to believe. That they would give you a $400 smartphone WITHOUT ANY DATA PLAN and only two year commitment? They're gonna hope that you go over on your data each month to recover that lost revenue!



I have been with Rogers for 11 years. For the first 5-6 years, my phone planes havd always been $35/month or higher. Only in the last 5 years have they been $20-25. Telus has been calling me because they have been wanting my cell business for my business, as they are the carrier for my work landline (which is all true). I relayed to the Rogers rep about the telus 1730 plan, and told them that Telus was going to pay my ECF ($140) and offer me the HTC P4000 for free, just to secure my business. (Load of crap) I told the Rogers rep I wanted the HTC TyTan If I was gonna stay, and the best deal she could give me was the phone for $299. She also said that on the Telus website it states you need a min. $45/month data plan to get the HTC P 4000 at a discount. I said to her that the Telus rep told me to ignore the website, because the agents have the power to give away the phones, just a nother deal to secure my business (another load of crap) I asked her if there was another PDA phone she could give me for free, and she was gonna give me the Blackberry Pearl for free. I was about to settle on that when I seen on the Rogers site they had the HTC S620, which is cheaper than the TyTan. So I asked her to give me that one for free, and after being on hold for a few minutes, she came back and said ok. She asked me about a data plan, and I said I do not need one, as the main reason for the HTC phones is the built in wifi, which I was gonna use within my office, which I run wireless network. (this is true) And I believe with the ability to port numbers now, is the main reason she was able to do this for me, because most peoples excuse for not changing carriers, is they want to keep their number. If If telus was to steal me away, it would be a good chance I would not go back.

I know what I got seems hard to believe, (I still find it hard to believe), but it happened, and I am anxiously awaiting my new phone.

Having the Telus 1730 plan (which I found on here) truely helped me get my plan to where I want it, and some soft talking, and very nice phone matter helped me get the hardware upgrade I wanted. And I think it is true a person will do better talking with a female agent, as when I first called, the male agent would not do the phone upgrade, just a plan upgrade.

Thanks again RFD!

[bubble.tea]

[QUOTE=bigeye43;5334723]I have been with Rogers for 11 years............Telus has been calling me because they have been wanting my cell business for my business..........Telus was going to pay my ECF ($140) and offer me the HTC P4000 for free, just to secure my business. (Load of crap) .............She also said that on the Telus website it states you need a min. $45/month data plan to get the HTC P 4000 at a discount. I said to her that the Telus rep told me to ignore the website, because the agents have the power to give away the phones, ............QUOTE]

ahhh, well this explains it all.

Excellently orchestrated-if I say so myself. Doesn't hurt that you've been with them for ELEVEN years.

Still you got lucky. ;).

[bigeye43]

Excellently orchestrated-if I say so myself. Thank You! Doesn't hurt that you've been with them for ELEVEN years. Yes, seniority definately has its advantages!
Still you got lucky. I know! ;).

:D

[Acuratl]

Hey Bigeye..

Dont know if it matters, but i also told Rogers about the 1730 plan from Telus :D so i got my shitt for 99 bux

[joongpark]

Here is what I got for renewing for 3 years (I had 2 years left in contact)

$25 plan.

250 anytime
Unlimited Evening/weekend (early)
Detailed Billing
Communication pack (V/M, Caller ID, 125 Txt)
Unlimited Evening
Call Forwarding/ Transfer Fee (These used to be free but now they charge)

----------------------------------------

I got my bill and I was charged $30 instead of $25.

I got this really nasty agent who was gelous because I had better plan then he does. This idiot keep saying I have the best plan on the planet and he works for Rogers but I have the better plan than he does. He kept saying he could not give me the plan for $25...damn idiot. Contact was already agreed for 3 years for $25 couple months ago but he could not honor it because he was gelous??

He only agreed to go back and check the notes when I threatened him to speak to manager about it. I wasted 40 minutes because of this idiot.

[jwei]

hrmm this is weird. i called in for a retentions plan about 1-2 weeks ago... and wondering does the plan not show up online until it starts ? (aug 1) or should it be online already?

[the watcher]

hrmm this is weird. i called in for a retentions plan about 1-2 weeks ago... and wondering does the plan not show up online until it starts ? (aug 1) or should it be online already?

when it starts

[PushTheEnvelope]

Hello,

I been a reader of this thread now for over 6 months. This is the first time iam posting.

This is what I have managed to negioate after reading this thread.

700 Day time minutes
Nights Weekends @ 6 p.m
Unlimited Incoming Calls
Rogers to Rogers
Call Display
Voicemail
who called
name display
5 MB Data
2500 Text
1000 picture/video messages
3 way callling
call forwarding


$50 (plan) includes R2G + 10 (incoming) + 20 (Value pack) + 6.95 + 0.50 - 10 (credit for incoming) - 20 (credit for valuepack) - 10(extra monthly credit)

=

$47.45 Also the threw in the Motorola K1 KRZR for $59 and no admin fee. I been a customer for 7 years. Wonder what else I can negioate...

[Acuratl]

Here is what I got for renewing for 3 years (I had 2 years left in contact)

$25 plan.

250 anytime
Unlimited Evening/weekend (early)
Detailed Billing
Communication pack (V/M, Caller ID, 125 Txt)
Unlimited Evening
Call Forwarding/ Transfer Fee (These used to be free but now they charge)

----------------------------------------

I got my bill and I was charged $30 instead of $25.

I got this really nasty agent who was gelous because I had better plan then he does. This idiot keep saying I have the best plan on the planet and he works for Rogers but I have the better plan than he does. He kept saying he could not give me the plan for $25...damn idiot. Contact was already agreed for 3 years for $25 couple months ago but he could not honor it because he was gelous??

He only agreed to go back and check the notes when I threatened him to speak to manager about it. I wasted 40 minutes because of this idiot.


i have also run into Jelous reps like this, to be honest you should be careful since they sometimes say "i dont see how this is fair..etc..." i even had a rep who once threatened to take away my R2R cuz she said it was unfair, if you get a rep like this just say you will call back...

[tranceaddict]

OMGGGGGGGGGGGGG ! ****, I HATE ROGERS !!!!

352 $ DATA CHARGES ON MY ACCOUNT...!

i swear i'm so ****in pissed at this point...i have the new HTC s621 and all these days the internet i've been using is ROGERS DATA, and i thought it was wi-fi - i always connected to wi-fi....guys, if it does say it's connecting to wi-fi and if it can't connect - it connects to the rogers data network without you knowing :S - that's ****ing ********. CALL ROGERS NOW AND TELL THEM YOU DIDN'T KNOW, YOU WERE UNAWARE, AND YOUR VERY DISAPPOINTED AND FRUSTRATED.A

i swear, you have no idea how pissed off i am...this is a ripoff - all these days i was connecting to free wi-fi points but guess what? that's not "FREE" it's rogers internet all this time :S - atleast some kinda notification or warning would be good. i swear, such a bunch of liars...i spoke to this girl in the data dept. and she said i can't do anything as of now because your bill's not registered yet. she blocked the internet access, though so that in future i don't get charged but they should have warned me before, i had no clue - i was going through the posts when i saw someone post a link about how somone got 1600 $ charges. anyway, i'm gonna call back the moment my bill comes...


rogers is LYING TO THEIR CUSTOMERS, OVERCHARGING CUSTOMERS, MAKING FALSE PROMISES AS WELL AS NOT PROVIDING ANY VITAL INFORMATION...i'm sick and tired of this ********. everything with them is getting messed....guys, please be AWARE if any of you have SMART PHONES OR BLACK BERRY'S - be careful, especially if you have wi-fi, you might want to get rogers data serviced blocked.

[phillbert]

just got:

250 anytime minutes
8pm-7am unlimited evenings/weekends
call Id
Enhanced voice mail
Unlimited incoming

for $20 + SAF + 911 + Tax = 31.57

add:
SE W810i for $49.99

looks ok right?

[Lebstyle]

OMGGGGGGGGGGGGG ! ****, I HATE ROGERS !!!!

352 $ DATA CHARGES ON MY ACCOUNT...!

i swear i'm so ****in pissed at this point...i have the new HTC s621 and all these days the internet i've been using is ROGERS DATA, and i thought it was wi-fi - i always connected to wi-fi....guys, if it does say it's connecting to wi-fi and if it can't connect - it connects to the rogers data network without you knowing :S - that's ****ing ********. CALL ROGERS NOW AND TELL THEM YOU DIDN'T KNOW, YOU WERE UNAWARE, AND YOUR VERY DISAPPOINTED AND FRUSTRATED.A

i swear, you have no idea how pissed off i am...this is a ripoff - all these days i was connecting to free wi-fi points but guess what? that's not "FREE" it's rogers internet all this time :S - atleast some kinda notification or warning would be good. i swear, such a bunch of liars...i spoke to this girl in the data dept. and she said i can't do anything as of now because your bill's not registered yet. she blocked the internet access, though so that in future i don't get charged but they should have warned me before, i had no clue - i was going through the posts when i saw someone post a link about how somone got 1600 $ charges. anyway, i'm gonna call back the moment my bill comes...


rogers is LYING TO THEIR CUSTOMERS, OVERCHARGING CUSTOMERS, MAKING FALSE PROMISES AS WELL AS NOT PROVIDING ANY VITAL INFORMATION...i'm sick and tired of this ********. everything with them is getting messed....guys, please be AWARE if any of you have SMART PHONES OR BLACK BERRY'S - be careful, especially if you have wi-fi, you might want to get rogers data serviced blocked.

wow lol It happened to my bro, my baby bro got on his phone everyday and downloaded everything left right and center. It came up to 900 dollars in one month!!!!!!!

You can talk to them to see if they can work out a deal, my brother got that dropped to something like 300 bucks.

I have the HTC p4000, TIP disable the data function on the phone. Go into settings and disable all data communications, thats what i do. That way it is impossible for anyone to accidently connect using your data plan and only if your on wifi can you connect to the net. Saved me hundreds of potential mistakes that I Know i'll make because its hard to tell sometimes if your wifi or evdo (im iwth telus).

[sunkids]

Call in again today try to get Unlimited Incoming Call or switch the R2R into Unlimited Networking. The girl sounds very nice but said she can't do any adjustment. Since I already have the great deal and the Unlimited Incoming Call is not possible for me......the new 3 years contract will start on Aug 2nd. Anybody can give me some advice? Thanks

[nfnx]

what leverage do i have with home phone, and internet and 2 lines for cell phones?

i want to add some sstuff in 3 years when my contract is up lol.


they messed up my homeline for 2 weeks can i call in and get a credit?

[Acuratl]

what leverage do i have with home phone, and internet and 2 lines for cell phones?

i want to add some sstuff in 3 years when my contract is up lol.


they messed up my homeline for 2 weeks can i call in and get a credit?

it all depends, you can call and try!

[bubble.tea]

....Wonder what else I can negioate...
I'm confident you'll find a way to "push the envelope".

OMGGGGGGGGGGGGG ! ****, I HATE ROGERS !!!!

352 $ DATA CHARGES ON MY ACCOUNT...!
...............
rogers is LYING TO THEIR CUSTOMERS, OVERCHARGING CUSTOMERS, MAKING FALSE PROMISES AS WELL AS NOT PROVIDING ANY VITAL INFORMATION...i'm .....
Now honestly., take your rant out of this thread and start a new one?

You bought a professional grade phone, and used it like a n00b. Whaddya expect?

The phone is an ASTOUNDING piece of hardware and it is up to the USER THEMSELF to ensure they set it up according to their useage preferences. I really don't agree with ANYTHING you've had to rant on Rogers for in this post of yours. I'm sorry-but that's the truth.

....TIP disable the data function on the phone. Go into settings and disable all data communications, thats what i do. That way it is impossible for anyone to accidently connect using your data plan and only if your on wifi can you connect to the net. Saved me hundreds of potential mistakes that I Know i'll make because its hard to tell sometimes if your wifi or evdo (im iwth telus).
Exactly. I must say this is one of the first posts of yours that I've been impressed with..as all your other ones were of the 'rant' nature hehe ;). Good Stuff!!

Lucky punk on your p4000:twisted:

[AirForceElite]

just got:

250 anytime minutes
8pm-7am unlimited evenings/weekends
call Id
Enhanced voice mail
Unlimited incoming

for $20 + SAF + 911 + Tax = 31.57

add:
SE W810i for $49.99

looks ok right?

call them again and ask politely to make it 6PM

say you would really appreciate if she added it

trust me 2 hours make a huge difference

[Acuratl]

call them again and ask politely to make it 6PM

say you would really appreciate if she added it

trust me 2 hours make a huge difference


YEP especially if you dont have unlim incomming, i find that 2hrs is worlds of diff

[Acuratl]

Has anybody tried WM6 on the S620?

[kcorscadden]

Finally got what I wanted.
250 DT
E&W @ 6pm
CID, VM
1000 CDN LD
R2R
Ultd incoming
125 text

3 months unlimited talk and text

w810i for FREE

$32.45 (SAF & 911 included) + tax = $36.99 WOOO HOOO

[tranceaddict]

I'm confident you'll find a way to "push the envelope".


Now honestly., take your rant out of this thread and start a new one?

You bought a professional grade phone, and used it like a n00b. Whaddya expect?

The phone is an ASTOUNDING piece of hardware and it is up to the USER THEMSELF to ensure they set it up according to their useage preferences. I really don't agree with ANYTHING you've had to rant on Rogers for in this post of yours. I'm sorry-but that's the truth.


Exactly. I must say this is one of the first posts of yours that I've been impressed with..as all your other ones were of the 'rant' nature hehe ;). Good Stuff!!

Lucky punk on your p4000:twisted:

dude, first of all - let me tell you something, i love the piece of hardware you're talking about, i don't see who you are to tell me to start a thread somewhere else and take my rant somewhere else - everything started here, it concerns rogers and this thread is the reason why i got myself a htc s621, now if i were to tell you that, i wasn't aware - i guess that does not make sense to you so professionally speaking,

WHY SHOULD ANYONE PAY FOR SOMETHING THEY AREN'T EVEN AWARE OF? honestly speaking, rogers defaulted the GPRS/EDGE option on the s621 so it connects to rogers internet without your permission - that's just WRONG on every level - that's like tresspassing onto someone's property and getting charged for it while you thought your on public property....seriously, think about it...

now on the other hand, i've done everything to this phone so i'm fully capable of using this phone and i'm a technical person myself but let me tell you this - noone's perfect and noone's knowledge is dot-on so i don't see why you'd be telling me my rant isn't justified - also, let me tell you this, say you own the same phone as i do, if you connect to say "turtlejacks" - according to your own information, it's a free wi-fi access point but when you find out that you were using rogers internet unintentionally and you get charged for it thinking you were using free wi-fi, yeah i'm sure you'd pay every single penny.

what are you? the rogers mascot or something? seriously, why does it seem like you get offended if someone says something about rogers, if you don't own rogers, don't speak - sure, everyone's entitled to their opinions but opinions like yours hold no value. i have nothing against you but honestly i wasn't expecting your post and just to let you know, this noob here is A + Certified, is 3rd yr I.T & Business Management student who can also not be aware of every little option in a phone, computer etc. so please don't judge someone, thank you.

oh by the way, i'd love to see your face when something similar happens to you, on the other side, i got rogers to block internet access to my phone and deleted rogers settings in GPRS in the connections menu.
please don't provoke unnecessary arguments, i don't see why you care to tell me to take my rant somewhere else, i've tried and helped people here while providing information. if i had the option to choose between rogers internet and a local free wi-fi access point, i'd choose the second option, if i was aware that i'm using rogers internet, i wouldn't mind paying for it but i wouldn't pay for something i wasn't aware of i.e. was getting charged for. any warning or notification would help me steer away from rogers internet. finally, think twice before you post because if you were in my situation, you'd do exactly the same and oh, yes here's a link to prove to you that i'm not the only one - do check it out - - >

http://www.howardforums.com/showthread.php?t=1194987&highlight=1600%24


p.s: 90 % of the time i've used the wi-fi option on my phone was using my own "home" wireless network. also, i didn't mean any offence so don't take direct offence for what i've said to you and if it's the swearing that bothered you then for that i'm sorry - it was just that i got really mad when i heard i have a 352 $ "data" bill. i gotta go now, take it easy.

[sunkids]

Finally got what I wanted.
250 DT
E&W @ 6pm
CID, VM
1000 CDN LD
R2R
Ultd incoming
125 text

3 months unlimited talk and text

w810i for FREE

$32.45 (SAF & 911 included) + tax = $36.99 WOOO HOOO


Wow~~~~great plan, how did you get that unlimited incoming? any technic? I have a very similar plan start next month but without ultd incoming. Really want it. Thanks in advance

[AirForceElite]

Finally got what I wanted.
250 DT
E&W @ 6pm
CID, VM
1000 CDN LD
R2R
Ultd incoming
125 text

3 months unlimited talk and text

w810i for FREE

$32.45 (SAF & 911 included) + tax = $36.99 WOOO HOOO

whoa its a b*tch to try getting unltmd inc AND R2R....
And sick deal on txt msgs aned long distance for free and cid and VM...seriously

how long have u been with them and how many lines and whats ur monthly spending with them?

[bubble.tea]

Firstly, all I said was your rant belongs elsewhere.

If anything, OF LATE., ALL I've heard is people raving about how AMAZING Rogers is to them, giving them these amazing plans, and great discounts on phones...must I go on? You are the ONLY PERSON to have anything negative to say about them...I wonder why that is...?

NOW...NEVERTHELESS, my point remains. You buy a technically advanced phone, you should be aware of ALL YOUR SETTINGS and their defaults, before going bonkers...just like that guy on hofo who racked up $1600. :rolleyes:. As if a REP credited 99% of that. I wonder what's the most reps can dish out without having to seriously justify it.

WHY SHOULD ANYONE PAY FOR SOMETHING THEY AREN'T EVEN AWARE OF?
I take it you subscribe to the ignorance is bliss perogative?

"I'm sorry officer, I wasn't aware the speed limit here was 50km/h, that's why I was doing 100..." :rolleyes:.

Let's just say you fell in the guinea pig group phase of Rogers offering their first WIFI (is it their first..second??) device ;).

this noob here is A + Certified, is 3rd yr I.T & Business Management student....

good lord...grow up will ya? Are your feelings that hurt that you needed to get some cyber-self-reassurance by dropping them?? sigh...

Apologies to all -indulging the idle-fancies of this person was hardly my intention. I'll let him/her have the last word..I really couldn't care less what further desperate acts of self-preservation will be issued.

[kcorscadden]

whoa its a b*tch to try getting unltmd inc AND R2R....
And sick deal on txt msgs aned long distance for free and cid and VM...seriously

how long have u been with them and how many lines and whats ur monthly spending with them?

This is what will kill a lot of people.

I have been with Rogers for 3.5 yrs and I am on the 40 anytime minutes plan and my bill is $14.95 a month and I hardly ever go over it. I don't have any other service with Rogers and I have the 1 line with them, but I am going to activate a 2nd line for my GF with the exact same plan. That was another stipulation I made prior to agreeing to a 3 yr contract

All I simply did was take the following post on page 654 and altered it a little bit:

250 DT
E&W @ 6pm
CID, VM
1000CDN LD
R2R
Ultd incoming
125 text
$0.50+$6.95 waived for a year
So $25.50 all in, for the first year, $32.95 thereafter.

I simply played Rogers against themselves by saying that I called Telus and this is what they offered me even though I never called Telus. I then said that if I didn't get this or most of this I was going to cancel my line since I am not in contract. The CSR gave me everything I wanted, even though I wasn't expecting it. So I am so happy at the moment assuming that I actually get it. My bill cycle resets on the 20th, so I will be calling in then to confirm my plan. If it is wrong, I will threaten to cancel since I have 30 days to cancel.

[Skeets]

I just got off the phone with a CSR and here's the offer. It still needs some work.

200 anytime minutes
unlim e/w @5
unlim incoming
unlim local r2r/r2f/and r2hp
vm, cid, 125 text messages
$44/month + SAF + tax
Plus a curve for $249 with no admin fee.

I need to get this down to about $29 + SAF + tax, and could do without the unlimited r2r, and switch my e/w to 6pm start.

I was then transferred to a "data" specialist who couldn't offer me anything above the standard rates. This chick went on about how slow the Bell data network was and told me that "sometimes you have to pay for quality" when I told her that Bell would give me 4MB in a $55 plan. I was trying for the 4MB/$25 that some have got, but she wouldn't budge.

Any tips?

[kcorscadden]

I just got off the phone with a CSR and here's the offer. It still needs some work.

200 anytime minutes
unlim e/w @5
unlim incoming
unlim local r2r/r2f/and r2hp
vm, cid, 125 text messages
$44/month + SAF + tax
Plus a curve for $249 with no admin fee.

I need to get this down to about $29 + SAF + tax, and could do without the unlimited r2r, and switch my e/w to 6pm start.

I was then transferred to a "data" specialist who couldn't offer me anything above the standard rates. This chick went on about how slow the Bell data network was and told me that "sometimes you have to pay for quality" when I told her that Bell would give me 4MB in a $55 plan. I was trying for the 4MB/$25 that some have got, but she wouldn't budge.

Any tips?

Best thing you can do is know what you want and have a reasonable price in mind and then play Rogers against themselves by saying that this is what Telus/Bell offered me and I am contemplating going over to them but I am giving you a chance to match it or I am canceling. This will work especially if you are not in contract and don't be afraid to cancel.

I did this earlier today and it worked. Call back in a few hrs and try this

[AirForceElite]

you used more offensive approach (i am offered this and that. give me or i cancel). glad to see it worked.

i wish i did that...i wasn't pushing enough. especially since i had no contract and could just call in and say: "hi, cancel right now please"

[Skeets]

I'm trying to get them to mimic the Bell 55 BB plan, but throw in cid/vm/125 texts. They've got most of it, but it's just too expensive considering they're only offering 1MB for $25.

P.S. - I have 13 months left on a 36 month contract and I've never done a HUP.

[kcorscadden]

I'm trying to get them to mimic the Bell 55 BB plan, but throw in cid/vm/125 texts. They've got most of it, but it's just too expensive considering they're only offering 1MB for $25.

P.S. - I have 13 months left on a 36 month contract and I've never done a HUP.

Hmmmm ok, you are kinda screwed then. This approach really only works if you are out of contract or are willing to pay the ETF.

It doesn't hurt to try it as you have 30 days to retract the cancellation.

[kcorscadden]

you used more offensive approach (i am offered this and that. give me or i cancel). glad to see it worked.

i wish i did that...i wasn't pushing enough. especially since i had no contract and could just call in and say: "hi, cancel right now please"

I had nothing to lose. I had called Rogers about 5 to 7 times prior to today and they were jerking me around. So I just said enough is enough and I was actually prepared to cancel today if need be.

Glade to see they finally gave me what I wanted.

Being out of contract is a HUGE advantage for you, not them.

[Acuratl]

I had nothing to lose. I had called Rogers about 5 to 7 times prior to today and they were jerking me around. So I just said enough is enough and I was actually prepared to cancel today if need be.

Glade to see they finally gave me what I wanted.

Being out of contract is a HUGE advantage for you, not them.


this is why i am now going to finish my 2yr and get an ever better plan and a free phone :> :> i luv rogers...best wireless providor bar none!~

[SpX]

Hey guys/girls!

Can you please provide some feed back on what I was offered today?

$25 - 250 daytime minutes, 6pm-8am unlimited Eve/WkEnds,Call waiting, Conference.

$0 - Caller ID and Voicemail (Told originally $6, so given for free)

$10 credit so she suggested i take the unlimited text message plan, as i do that alot.

So basically $25.00 + SysFee + 911Fee

In regards to the phone, she knew I wanted the Motorola Krzr K1 (Product Red), she offered it for $99.99 with no admin/activation fee.

Is this a good deal, or should I be requesting something else.

Kinda wish the phone was cheaper.

I asked for unlimited incoming, she said i didnt need it and that it would cost $10.00 more.

I posted previously and found out others agreed i had a crappy plan...

This is what I currently have:
$20.00 Corp Plan
200 wkday/unltd eve/wkends 8pm
50 bonus mins

$10.00
Essential Value Pack

$6.95
SAF

$0.50
911

My 3 year contract is up on Dec 17/07

Thanks again,
Mike

[kcorscadden]

Hey guys/girls!

Can you please provide some feed back on what I was offered today?

$25 - 250 daytime minutes, 6pm-8am unlimited Eve/WkEnds,Call waiting, Conference.

$0 - Caller ID and Voicemail (Told originally $6, so given for free)

$10 credit so she suggested i take the unlimited text message plan, as i do that alot.

So basically $25.00 + SysFee + 911Fee

In regards to the phone, she knew I wanted the Motorola Krzr K1 (Product Red), she offered it for $99.99 with no admin/activation fee.

Is this a good deal, or should I be requesting something else.

Kinda wish the phone was cheaper.

I asked for unlimited incoming, she said i didnt need it and that it would cost $10.00 more.

I posted previously and found out others agreed i had a crappy plan...

This is what I currently have:
$20.00 Corp Plan
200 wkday/unltd eve/wkends 8pm
50 bonus mins

$10.00
Essential Value Pack

$6.95
SAF

$0.50
911

My 3 year contract is up on Dec 17/07

Thanks again,
Mike

First rule, don't let Rogers tell you what you should and shouldn't have. Only you know what you need/want.

Second, what they offered you is complete crap. I will be paying around the same amount as you will be, but I am getting many many more features then what they offered you. It looks like you got a crappy CSR. Call back in later tonight and try again and see what you get. Don't be afraid to threaten to cancel.

Keep trying and refer to AFE's script for more pointers.

[AirForceElite]

Hey guys/girls!

Can you please provide some feed back on what I was offered today?
$25 - 250 daytime minutes, 6pm-8am unlimited Eve/WkEnds,Call waiting, Conference.
$0 - Caller ID and Voicemail (Told originally $6, so given for free)
$10 credit so she suggested i take the unlimited text message plan, as i do that alot.
So basically $25.00 + SysFee + 911Fee

Very bad. Considering that your 3 year contract expires on Dec 2007, that means you have been with them for 2.5 years. That's a bad offer, imo. People (like me and many others) have gotten not only your plan cheaper by $5, but had Rogers2Rogers, 1000Ld minutes and some other freebie INCLUDED in it. Either you got a sucky rep, or you need to use different strategies.
Try this: Call and ask and play stupid:
--"Hello. I was wondering how many months i have left on my contract and how much it would be to cancel it"
--"You have 5 months left on your contract so it will be $100 to cancel ($20x5)
--"Oh...alright. Great. I would to go ahead and cancel my line please"
--"I am sorry to hear you leave sir. Is there anything wrong?"
--"I've got an amazing offer from my friend at Telus. She offered me some really nice features at no cost and a $350 phone for free if I sign a 3 year contract"
--"What is it that your friend offered. I will my best"
Tell her anything you want. But don't be too greedy like asking for $5 plan with 700 minutes...lol. I suggest this: $20/250mins/6PM/R2R (or Unlmd. Inc.)/100LD/Value pack credit.......all for $20+SAF+911+taxes=$31 with taxes. Aim for that plan

She will put you on hold several times and her first offer will not be same what you mentioned Telus is offering you. Most likely she will just try to give you some pathetic feature for free in hopes of getting you to sign a 3-year deal. Kindly remind her that Telus offer is more amazing, and you are eager to sign for it because of all the savings (even though you will lose $100 for ECF)

When you finally get her to match your "fake" Telus plan and she asks you if you want to extend, back up and tell that you almost forgot about $350 phone Telus is giving for free. She will ask you what phone you had in mind from Rogers Line up. I suggest Sony Ericsson w810 (honestly, don't go for crappy RAZR-style phone. Sony Ericsson/Nokia/Samsung = pwn.) Don't settle for anything than free w810 ($49.99 if she is stubborn). AND ABSOLUTELY REFUSE TO PAY $35 ADMIN FEE. IT'S A SCAM! Say no.


In regards to the phone, she knew I wanted the Motorola Krzr K1 (Product Red), she offered it for $99.99 with no admin/activation fee.

Is this a good deal, or should I be requesting something else.
Kinda wish the phone was cheaper.
Bad price. Try getting it for free. Or go with my advice and get free w810 + free 4GB memory. YOU CANT BEAT w810's price


I asked for unlimited incoming, she said i didnt need it and that it would cost $10.00 more.


You didn't threaten them. She knew you had 5 months left on contract. You need to be more aggressive and tell them to cancel the line (Don't be afraid...if just says OK ask her what needs to be done to transfer the phone. She will tell you to call to Telus first to transfer. Don't be afraid it's not that easy to cancel a line and you can always trick them by asking what do you need to do to transfer)

[mtlboy]

been reading for a while and settled on this

250anytime + 25 bonus min
r2r
cid/callwaiting/vm
100ld minutes
unlimited e/w after 6pm

$20 +saf+911

4mb blackberry plan

$25

i tried speaking to 3 reps and this was the best I can do, I got the curve for 199, i know people that got it for 150 but their bills are much more. Are there better data plans to get? Like I really wanted 7mb for 30 or something but I couldn't get the blackberry girl to budge at all.

[Skeets]

been reading for a while and settled on this

250anytime + 25 bonus min
r2r
cid/callwaiting/vm
100ld minutes
unlimited e/w after 6pm

$20 +saf+911

4mb blackberry plan

$25

i tried speaking to 3 reps and this was the best I can do, I got the curve for 199, i know people that got it for 150 but their bills are much more. Are there better data plans to get? Like I really wanted 7mb for 30 or something but I couldn't get the blackberry girl to budge at all.

What sort of scripting did you use to swing the 4MB BB plan? I tried telling them how happy I'd be with Bell's 4MB plan, but she wouldn't budge.

[ephdub]

I'm even more happy!!!! I got my bill. My retention plan came to $32 something. Billing errors ftw! No SAF, no 911. I rike Rogers. :D

[Acuratl]

I'm even more happy!!!! I got my bill. My retention plan came to $32 something. Billing errors ftw! No SAF, no 911. I rike Rogers. :D

im calling the CAPPPS and the Po po!

[gmark2000]

What sort of scripting did you use to swing the 4MB BB plan? I tried telling them how happy I'd be with Bell's 4MB plan, but she wouldn't budge.

I got the 4mbs for $25 Blackberry too. Read a few posts up. I was transfered to the data department to negotiate and I told them that Bell/Telus were offering 4mbs for $25 so he reluctantly accepted it and put that on my account.

My final (3rd) call was in three stages:
Retentions/Saves department to discuss voice plan
Transfer Data department to negotiate Blackberry data plan
Back to Retentions/Saves to negotiate HUP

[crowdpuller]

did u have to renew your contract ?

[gmark2000]

did u have to renew your contract ?

Funny thing is, with all the talking and negotiating, the contract term never came up for discussion with the new plans. My old 3-year contract was ending this September.

I guess I should be on contract, but I don't know. I won't check until the new phone is in my hands!

[Acadian]

Guys,

20 months into my 3 yr plan...

Old plan:

200 mins
1000 eve & weekend @6:00
value bundle $12 (or $10 don't remember)
SAF + 911
minus 15% bundle

Total was around $50 tax in.

New plan tonight:

250 mins
unlimited eve & weekend @6:00
R2R network (she said it was local only)
SAF + 911
minus $10 credit

Total is $27.87 tax in.

I know the plan i got is decent, but not the best. I've got a v551 now and the phone is crap (at least mine is). 20 months old, repaired once already and reception here (rural) is almost nil. Mom's v360 get 2 bars more than mine.

She gave me the choice of 2 phones, Nokia 6085 or Motorola v360.

I picked the Nokia 6085, just cause the expereince i had with v551 was bad. Can anyone please give me advice on which phone to get? I'm willing to call them back and pay a bit more for a better phone. But it would have to be soon, before they ship mine out.

Thanks!

Never got a call back, so i called yesterday. Took me ove ran hour and a half. Finally got this plan:

250 mins
nights and weekends @6
voice mail
Total = $31.02 per month

4 months free text, calls and whatever else to renew my contract....which i assume everyone gets.

Also got the SE w810i for $49, no admin fee.

So $2.50 more than the Telus plan, but extra 50 week mins.

Not as good as what others got here, but i had 16 months left on my old plan. I'm satisfied...just waiting to see the first bill.

[Skeets]

Second attempt today.

I finally got the BB 4MB for $25, but they won't do anything for me with respect to my voice plan.

Question: Both CSRs said they've made notes. One gave me the HUP I wanted, and one gave me the Data plan I wanted. If I call back and get the voice plan I want, will I be able to cherry pick the best of all three?

Each time I've ended the conversation telling them I need to think it over and crunch some numbers. How should I position myself when I call back? Tell them that they're just not competitive on the voice portion and then cancel?

I know the $25 retention plan that pretty much everyone is offered is available. Maybe the third time will be the charm.

[SNoWMoNKeY]

Skeets, I'm in the exact same position as you, I've made 2 calls already and the 2nd call the rep even threatened me to take her offer as she would pull it if I didn't accept. ( I didn't but I know she kept the offer for me as I told her the exact same thing as you) My rep wouldn't budge, she gave so much crap about everything, she told me that I can't get the activation fee waived and that even Rogers employees have to pay it. She told me my previous rep bent over backwards for me and that there is no way I can get anything better than this:

250 mins
Rogers to Rogers
6 evenings/weekends
no charge CID,VM,125 text
=$36.99 taxes in

and k709 for 179.99 (meanwhile she was telling me that I was getting the best offer for the phone, I tell her that's the price anyone gets currently as I saw that price at their website) She then tells me because I'm a current customer that I'm not supposed to be able to get that deal, I say, what, you give better offers to new customers and not your current and loyal customers. Then she gets into all these levels people have depending how much your worth to Rogers based on how much you have spent with them Level 1 to 4, I'm the lowest a level 1, I'm guessing level 3 or 4 people are getting the amazing offers, but Like skeets, I need some advice to close the deal and get my phone for less and no activation fee. Thats all I'm going for now. Also my first rep was evening willing to cancel me without trying. I even mention to my rep that I've had my current phone for only a year,that it's having many issues on receiving calls properly (v635, which was discontinued as a reason) that i paid 209.99 plus taxes and the activation fee for it and that I'm unhappy that I have to pay so much for a new phone again, she starts telling me that a phone only last on average 6 months blah blah.

I'm worried I'm marked on the notes as something along the lines of (do not offer customer any more discounts)

Thanks for all the help so far everyone!

[Acuratl]

Skeets, I'm in the exact same position as you, I've made 2 calls already and the 2nd call the rep even threatened me to take her offer as she would pull it if I didn't accept. ( I didn't but I know she kept the offer for me as I told her the exact same thing as you) My rep wouldn't budge, she gave so much crap about everything, she told me that I can't get the activation fee waived and that even Rogers employees have to pay it. She told me my previous rep bent over backwards for me and that there is no way I can get anything better than this:

250 mins
Rogers to Rogers
6 evenings/weekends
no charge CID,VM,125 text
=$36.99 taxes in

and k709 for 179.99 (meanwhile she was telling me that I was getting the best offer for the phone, I tell her that's the price anyone gets currently as I saw that price at their website) She then tells me because I'm a current customer that I'm not supposed to be able to get that deal, I say, what, you give better offers to new customers and not your current and loyal customers. Then she gets into all these levels people have depending how much your worth to Rogers based on how much you have spent with them Level 1 to 4, I'm the lowest a level 1, I'm guessing level 3 or 4 people are getting the amazing offers, but Like skeets, I need some advice to close the deal and get my phone for less and no activation fee. Thats all I'm going for now. Also my first rep was evening willing to cancel me without trying. I even mention to my rep that I've had my current phone for only a year,that it's having many issues on receiving calls properly (v635, which was discontinued as a reason) that i paid 209.99 plus taxes and the activation fee for it and that I'm unhappy that I have to pay so much for a new phone again, she starts telling me that a phone only last on average 6 months blah blah.

I'm worried I'm marked on the notes as something along the lines of (do not offer customer any more discounts)

Thanks for all the help so far everyone!
wow that sucks, my advice to you would be to keep calling until you get a good rep? lol not sure, seems like i always get lucky and get a good one on the first call. Usually when i call back and ask if i can get better, they say.."omg, crazy plan, i cant give you better"....Yep i got an HTC S621 for 99/no fees no shipping LOL! ask for that 1!

[Johnny767]

Rogers is on a re-education campaign. I just renewed, one of my four lines, and got a nauseating speech about;

1. Do not expect to have the $35 fee waived EVERYTIME.

..for which I replied, "Fine, don't waive the fee, and I DON'T RENEW."

2. They tried to send me to a store, 1st time for that.

..I said, no thanks I prefer to deal with you.

3. I was quoted $300 and some for a KRAZR.

..now I'm mad, as I got a KRAZR for $100 6 months ago.

4. She kept on repeating herself; "do not expect this evertime."

..now I'm really unhappy; "you've said that..DO NOT say it again."

5. She wanted me to accept a $50 mail in rebate.

..I said "I do not deal in mail in rebates and have never had to by dealing directly with retentions."

Now, we have the KRAZR for $100 and she became helpful on tweaking the plan.

Rogers has always been my favorite company to deal with, they have been outstanding.

Looks like they are trying to change that!!

[preshans]

hey guys. i have a problem. so here's the 411.

On May 29, I talked to a rep that said I'd pay 20 dollars after tax. I know it's hard to believe. So I recorded it. Now, I decided to get that. Because i aint' getting the credits that i've been told. Today, I called in and explained it to some girl rep. She said how recording the convo was illegal and said that what that rep told me was bs. I still have the recording what should I do? HELP PLZ

[Alvito]

hey guys. i have a problem. so here's the 411.

On May 29, I talked to a rep that said I'd pay 20 dollars after tax. I know it's hard to believe. So I recorded it. Now, I decided to get that. Because i aint' getting the credits that i've been told. Today, I called in and explained it to some girl rep. She said how recording the convo was illegal and said that what that rep told me was bs. I still have the recording what should I do? HELP PLZ

did u tell the person you were recording them? if u didnt then ya thats not good.

[preshans]

ye i did

[ephdub]

did u tell the person you were recording them? if u didnt then ya thats not good.

I'm no lawyer.. but here's the best "answer" i found through a google search....
http://answers.google.com/answers/threadview?id=320423

It gives direct references to the Criminal Code of Canada. Any lawyer want to chime in? I bet the reps are just saying that to intimidate the caller.

[Acuratl]

hmm..im sure they are trying to intimidate the caller, i mean THEY record the convo's...they do however state that they are recording! lol

[preshans]

I don't wanna get this a BIG issue n bring it to court. I just want what the rep told me Id be getting. Help guys. Should call in again?

[elite]

I currently subscribe to Rogers 3 PKG:

1) Rogers Cell Phone
2) Rogers Cable
3) Rogers Hi-Speed Internet

My cell contract is expiring soon and I want get the BEST DEAL!!

Currently my plan is as follows:

$18+$5=$23 plus all the other charges

200Mins anytime
Unlimited after 6pm and Weekends
Call Display, Call Waiting and Call Forwarding

PLEASE PM THE BEST PACKAGE I CAN GET FOR MY PHONE PLAN AND I AM DUE FOR A HARDWARE UPGRADE!!!!
PM ME ASAP!! I NEED YOUR HELP!!!

[AirForceElite]

I'm no lawyer.. but here's the best "answer" i found through a google search....
http://answers.google.com/answers/threadview?id=320423



That's the most ******** thing I have seen in my life.
Seriously...did anybody else get that? I for the life of me still cant get a clear picture of whats right and not.

"Only 1 party needs to be aware?"
what the f*** does that mean? when they try to explain it..it gets even more confusing.

they say: its legal when at least 1 party knows that its being recorded...well of course 1 party will always know it's being recorded

[AirForceElite]

PLEASE PM THE BEST PACKAGE I CAN GET FOR MY PHONE PLAN AND I AM DUE FOR A HARDWARE UPGRADE!!!!
PM ME ASAP!! I NEED YOUR HELP!!!


Nobody here is going to PM you because nobody here knows your spending, last time you did HUP...and other crucial stuff.

It's all based on luck when you make a call.
If you don't make a call, you will never know what you will be getting.

[anycee]

That's the most ******** thing I have seen in my life.
Seriously...did anybody else get that? I for the life of me still cant get a clear picture of whats right and not.

"Only 1 party needs to be aware?"
what the f*** does that mean? when they try to explain it..it gets even more confusing.

they say: its legal when at least 1 party knows that its being recorded...well of course 1 party will always know it's being recorded

It is legal to record the other party without telling them (unless you specifically say that you are not recording them). The companies only tell you that you are being recorded because they think it might make you more polite/sensible. The one party rule is there to prevent someone listening in and recording conversations that they are not party to. IE: you can record your fight with your girlfriend, your girlfriend can record it, the peeping tom waiting for your makeup sex cannot. Note: i am not a lawyer and could be totally wrong.

[van]

I called in and explained it to some girl rep. She said how recording the convo was illegal and said that what that rep told me was bs. I still have the recording what should I do? HELP PLZ

It's not illegal if you have 1 party consent (1 person in the conversation knows he is being recorded).

Did you get the rep to mark that deal on your account before hanging up? If not, just call back (at night, NOT during the day) until you get a rep that is more negotiable. I got the plan outlined in the original posting of this thread, by calling back a couple of times and speaking to two different reps at night. Remember, each rep is different, but generally you want to avoid the hard-core hard-ass reps during the day, and speak to the more leanient student reps at night. It's all about social engineering skills and the rep you are dealing with.

[Bleys007]

Rogers CS being the total <insert big swear word here> that they are.

Recording conversations is NOT ILLEGAL if you are the one doing it. You need ONE PERSON to consent to the recording. The other person does not need to know about it. They do not need to be informed. They have no say in the matter except to hang up (which they shouldn't because you DONT have to tell them). If you record someone they can NOT make you erase it or anything.

You can't record a phone conversation without either of the parties knowing (i.e. phone tapping) but if you're recording your conversations it is 100% legal. NOTE: This is CANADIAN LAW. I'm not 100% on U.S. law.

Anyone telling you otherwise is wrong, unless the law has changed since I made this post. You can record all your conversations WITHOUT telling the other person. And when dealing with Rogers, this is a GOOD idea.

If you're wondering how I know this:

a) Journalism Law and Ethics from Ryerson they covered this since Radio/TV broadcasters need to know this. The deal is you can't broadcast (TV/Radio) anything without consent, but you can record any and all of your conversations for person use.

b) I've gone through Retentions. They listed the plan, I check back later and free R2R isn't there. They found "no notes" and I called back a total of 3 more times till they gave it back.

[AirForceElite]

Rogers CS being the total <insert big swear word here> that they are.

Recording conversations is NOT ILLEGAL if you are the one doing it. You need ONE PERSON to consent to the recording. The other person does not need to know about it. They do not need to be informed. They have no say in the matter except to hang up (which they shouldn't because you DONT have to tell them). If you record someone they can NOT make you erase it or anything.

You can't record a phone conversation without either of the parties knowing (i.e. phone tapping) but if you're recording your conversations it is 100% legal. NOTE: This is CANADIAN LAW. I'm not 100% on U.S. law.

Anyone telling you otherwise is wrong, unless the law has changed since I made this post. You can record all your conversations WITHOUT telling the other person. And when dealing with Rogers, this is a GOOD idea.

If you're wondering how I know this:

a) Journalism Law and Ethics from Ryerson they covered this since Radio/TV broadcasters need to know this. The deal is you can't broadcast (TV/Radio) anything without consent, but you can record any and all of your conversations for person use.

b) I've gone through Retentions. They listed the plan, I check back later and free R2R isn't there. They found "no notes" and I called back a total of 3 more times till they gave it back.

FINALLY
thank you!
Thank you my friend. Finally someone who knows the law has spoken. I hate all people who something is illegal when it's not (rogers reps).
What a bunch of pathetic robbers. How many did I have to call to get my unlimited incoming...i got tired. They just don't listen to you. They say it's not on the account.

[Octavius]

Well attempt #2 today...the last plan I was offered was ok, but I thought I could do better. I didn't sign up yet, but I told the rep today with the plan she gave me that I would like to switch over to Rogers for my cellular needs, she was very kind and very understanding. This is what I was able to get out of them:

350 Anytime Minutes
Unlimited Evenings and Weekends @ 6PM
Caller ID/ Voicemail/ 125 TextMessages a Month
100 Canadian Long Distance Minutes
Rogers Network (Rogers to Rogers/Fido/Home Phone)
Mobile Internet (5MB per month)
SAF + 911 + Taxes

TOTAL = $44.98 /month.

Not too shabby considering I'm not a Rogers Wireless customer. I told the rep I wanted to sign up but she recommended I wait until the 25th since my current contract with Bell doesn't expire until mid August. She has my phone number and I have her employee ID and name and I can just call back and ask for her and she'll put me on the above plan. This is assuming of course she forgets about me (which I made her promise 2-3 times that she would not :)) and that she had agreed to call me.

Also, I got the W810i for $50.00 and activation fee waived. I can't wait to get my new phone and new contract...and my new free 4GB memory stick for my new phone :D

EDIT: While I was at it I called the retentions department for Rogers High Speed Internet...got them to discount my extreme service 20% for the next 12 months too!

Now I just hope everything continues to go to plan. Time to call bell and tell them I'm not renewing with them =)

[plumed]

just got mine switched (on the first shot too!) to the following thanks to you all:

-$20/month
-Unlimited E/W @ 6pm
-R2R
-1000mins LD
-CD/VM/125 txt msgs
-$25 blackberry data upgraded to 4MB
-SAF/911/Taxes
-black w810i for $49 admin fee waived

all of your info posted here has been priceless. once again, a big thanks!

[Acuratl]

And how many daytime minutes? 200 or 250?

wb 0? ;)

[Acuratl]

Hey guys,

just a quick Q...is it okay for me to sell the new sim cards that come with the phone when i do a HUP? or are they activated to my number?

cheers

[AirForceElite]

Hey guys,

just a quick Q...is it okay for me to sell the new sim cards that come with the phone when i do a HUP? or are they activated to my number?

cheers

perfectly fine to sell it.
they are not tied to any number.
how much did u want to sell them for anyways

[Acuratl]

perfectly fine to sell it.
they are not tied to any number.
how much did u want to sell them for anyways

how much did you want to buy them :D,

Another question, about rebates with HUP, i know we are not supposed to get them, but it doesent hurt to try..(only costs 50 cents)

www.rogerspromotions.com

this ist he website i use right?

cheers

[ephdub]

Rogers CS being the total <insert big swear word here> that they are.

Recording conversations is NOT ILLEGAL if you are the one doing it. You need ONE PERSON to consent to the recording. The other person does not need to know about it. They do not need to be informed. They have no say in the matter except to hang up (which they shouldn't because you DONT have to tell them). If you record someone they can NOT make you erase it or anything.

You can't record a phone conversation without either of the parties knowing (i.e. phone tapping) but if you're recording your conversations it is 100% legal. NOTE: This is CANADIAN LAW. I'm not 100% on U.S. law.

Anyone telling you otherwise is wrong, unless the law has changed since I made this post. You can record all your conversations WITHOUT telling the other person. And when dealing with Rogers, this is a GOOD idea.

If you're wondering how I know this:

a) Journalism Law and Ethics from Ryerson they covered this since Radio/TV broadcasters need to know this. The deal is you can't broadcast (TV/Radio) anything without consent, but you can record any and all of your conversations for person use.

b) I've gone through Retentions. They listed the plan, I check back later and free R2R isn't there. They found "no notes" and I called back a total of 3 more times till they gave it back.

Use my post, find the actual sections in the Criminal Code of Canada and scare the Rogers rep into giving you something. Someone try this! :D

[AirForceElite]

how much did you want to buy them :D,

Another question, about rebates with HUP, i know we are not supposed to get them, but it doesent hurt to try..(only costs 50 cents)

www.rogerspromotions.com

this is the website i use right?


i don't want to buy..i have 2 myself that i am selling from 2 HUP's :P
what costs $0.50? i didnt get that
and yes that is the website

[Acuratl]

i don't want to buy..i have 2 myself that i am selling from 2 HUP's :P
what costs $0.50? i didnt get that
and yes that is the website

the stamp ;) cheers...hmm i can sell them locally for 10+, on ebay they seldom go for 5 and upwards :(

[Acuratl]

wb 0?

0 daytime minutes?
Welcome back 0?

I don't get it. As I said in my previous (unresponded to) post here, I am a newbie to all this wireless retention stuff. I just had a family plan all these years ROTFL

dont feel so bad, i had a fam plan for about 3 years till i rocked the retentions :D

[Acadian]

Not that i really need it, but where are you guys getting the 4 gig card fo rthe SE w810i? Mine came with 1 gig card.

Cheers!

[AirForceElite]

Not that i really need it, but where are you guys getting the 4 gig card fo rthe SE w810i? Mine came with 1 gig card.

Cheers!

READ please! it's all there.

https://www.rogerspromotions.com/ is where you sign up for 4GB card. it comes in the mail 2-3 weeks later
if you don't need it you cans ell it for $70 easily.
i sold one of the two i got from rogers today for $70. it's the street price

http://i11.tinypic.com/6ajcg1t.jpg

[Acuratl]

man that pic makes me soooo horny ;)

[Acadian]

Airforce, i did READ. I already checked that link and can't find any coupon for the 4 gig card. Hence me asking WHERE you guys found it.

Or maybe it's expired now?

[AirForceElite]

Airforce, i did READ. I already checked that link and can't find any coupon for the 4 gig card. Hence me asking WHERE you guys found it.

Or maybe it's expired now?

It's not a coupon. ;)

https://www.rogerspromotions.com/memorypromo/

[Eeric]

Hi guys, great thread and all... I'm planning out my requirements and phone selections before I call in soon.

Currently me and my mom are on the same corporate plan from almost 3 yrs ago, $20 for 200 min, unlim wk/ev 8pm, +$6 for CID + SAF + 911 + tax and a discount for Rogers Bundle. Anyways, I'm planning on getting the K790 (or BB Pearl if possible) for myself and a Krzr for my mom. Say I renew on one of the $25 ret. plans (250, 6pm, CID, VM, R2R, 100 LD, 125 txt), what are the chances of getting both phones <$50. A few months ago I swear I remember a couple of ppl getting the K790 for free with 3 yrs. I renewed my dad's telus plan ($25 - 250, 6pm, CID, VM10, Unlim Inc., 100 LD) and got Krzr for $49.99 + $35 activ. I'm trying to get this in before the mem. promotion ends on the 31st, so I gotta start calling in soon :P

More importantly, I may be going down to the states for a few months next year, is there a way to get them to unlock the K790? how does it work? is it even a "legal" option from them? or do i need to hit up p-mall after?

Thanks in advance! (btw thanks for all ur posts AFE haha, you da man!)

[TRK9]

just got mine switched (on the first shot too!) to the following thanks to you all:

-$20/month
-Unlimited E/W @ 6pm
-R2R
-1000mins LD
-CD/VM/125 txt msgs
-$25 blackberry data upgraded to 4MB
-SAF/911/Taxes
-black w810i for $49 admin fee waived

all of your info posted here has been priceless. once again, a big thanks!

Why did you get a BlackBerry data plan for a W810i? Or is it the same as a regular data plan?

[PrinceMS]

wow plum plan looks amazing. Is there a code for that plan (generally they go by code) (as far as i know).

Sorry can't read 662 pages, can someone tell me , if I do call for better plan and they say OK to cancel the account, how do you get out of it?

[kcorscadden]

Sorry can't read 662 pages, can someone tell me , if I do call for better plan and they say OK to cancel the account, how do you get out of it?

You have to give 30 days notice before the line is canceled. So if you say I want to cancel my line and they say "ok" you have 30 days to change your mind before that cancellation comes into affect.

[plumed]

And how many daytime minutes? 200 or 250?

i knew i was forgetting something, haha.

she gave me 250 daytime with a bonus 25 minutes! so 275!

[plumed]

Why did you get a BlackBerry data plan for a W810i? Or is it the same as a regular data plan?

i have two wireless plans on my account and threatened to cancel both and switch to bell. i guess threatening to cancel both was good leverage for myself. on my wireless plan i use the pearl which is why i need the data plan and got it upped to 4MB, but got the w810 for my dad's wireless account which i'm just going to sell.

[shiryon]

The companies only tell you that you are being recorded because they think it might make you more polite/sensible. The Note: i am not a lawyer and could be totally wrong.

Among other reasons, they tell you they are recording you b/c they record (and collect) personal information that you provide. By law, they require the customer's knowledge and consent to such collection. By letting you know that they are recording (read "collecting") such info, and you stay on the phone, you have implicitly consented to such collection.

[Acuratl]

Among other reasons, they tell you they are recording you b/c they record (and collect) personal information that you provide. By law, they require the customer's knowledge and consent to such collection. By letting you know that they are recording (read "collecting") such info, and you stay on the phone, you have implicitly consented to such collection.

well said, they record your information and use it to train other CSR's etc..

[tjuzer]

just got mine switched (on the first shot too!) to the following thanks to you all:

-$20/month
-Unlimited E/W @ 6pm
-R2R
-1000mins LD
-CD/VM/125 txt msgs
-$25 blackberry data upgraded to 4MB
-SAF/911/Taxes
-black w810i for $49 admin fee waived

all of your info posted here has been priceless. once again, a big thanks!

What is point of blackberry data if not blackberry phone?

[noname]

READ please! it's all there.

https://www.rogerspromotions.com/ is where you sign up for 4GB card. it comes in the mail 2-3 weeks later
if you don't need it you cans ell it for $70 easily.
i sold one of the two i got from rogers today for $70. it's the street price

http://i11.tinypic.com/6ajcg1t.jpg

haha. is Rogers still sending out two 4Gb memory sticks to people with the W810i promotion? i thought they would have fixed that by now considering its been months since the promo started

[Aznsilvrboy]

I've just been with Rogers Wireless for 1.5 months...and I'm so tempted to call and try to get a deal myself, not sure if I can wait at least 6 months. So was anyone here in the same situation as me but tried it anyways and scored a nice plan? If so, then what did you say? :confused:

[ranarajan]

I've just been with Rogers Wireless for 1.5 months...and I'm so tempted to call and try to get a deal myself, not sure if I can wait at least 6 months. So was anyone here in the same situation as me but tried it anyways and scored a nice plan? If so, then what did you say? :confused:

i scored a deal with telus within 20 days of getting my new fone, mind you i was a new customer.

give it a shot u got nothing to lose.

[ephdub]

I've just been with Rogers Wireless for 1.5 months...and I'm so tempted to call and try to get a deal myself, not sure if I can wait at least 6 months. So was anyone here in the same situation as me but tried it anyways and scored a nice plan? If so, then what did you say? :confused:

I was a port over from Bell. Been a customer for 0 days and I got my retention plan. :D

[Aznsilvrboy]

i scored a deal with telus within 20 days of getting my new fone, mind you i was a new customer.

give it a shot u got nothing to lose.

Mind telling me what tatics you guys used (what you said) and what plan you ended up with?

[bigeye43]

just trying my new htc s621 I got for a free upgrade. logged on a wifi network, and I tell you, this thing is fast.

[plumed]

What is point of blackberry data if not blackberry phone?

read a few posts up where i said:

http://www.redflagdeals.com/forums/showpost.php?p=5349364&postcount=9924

[Haz]

What is point of blackberry data if not blackberry phone?

i have two wireless plans on my account and threatened to cancel both and switch to bell. i guess threatening to cancel both was good leverage for myself. on my wireless plan i use the pearl which is why i need the data plan and got it upped to 4MB, but got the w810 for my dad's wireless account which i'm just going to sell.

Just FYI, the HTC TyTN can use Blackberry Connect (http://forum.xda-developers.com/showthread.php?t=276492) to use it like a BB. This means compressed data as well.

[bubble.tea]

just trying my new htc s621 I got for a free upgrade. logged on a wifi network, and I tell you, this thing is fast.

Just make sure you do all that disable the Internet settings. Last we want is a repeat rant like Mr Tranceface about 25 posts up :lol:.

Enjoy. Wish I had one...for FREEEEEEEEEEEEEE http://img.photobucket.com/albums/v283/petawawa/smilies/awcrap.gif

[Haz]

Just make sure you do all that disable the Internet settings. Last we want is a repeat rant like Mr Tranceface about 25 posts up :lol:.

Enjoy. Wish I had one...for FREEEEEEEEEEEEEE http://img.photobucket.com/albums/v283/petawawa/smilies/awcrap.gif
I'm surprised many people actually used so much GPRS data without know it. With my TyTN, I saw the popup for GPRS connection few times, denied it and eventually found my way through WM5 to disable the GPRS. I did about $10 of data use but I'll live with it.

[Acuratl]

Just make sure you do all that disable the Internet settings. Last we want is a repeat rant like Mr Tranceface about 25 posts up :lol:.

Enjoy. Wish I had one...for FREEEEEEEEEEEEEE http://img.photobucket.com/albums/v283/petawawa/smilies/awcrap.gif

me too, instead i had to pay 99 :( :( :( :( :( :(

[ranarajan]

Mind telling me what tatics you guys used (what you said) and what plan you ended up with?


for telus i am a new customer, i started off with teh epp 17.30, and pretty much haggled with them, i actually did the math for them told them to cancel me even if it costs me 400 bucks, they had to give in considering my life long value i wud bring them, they dont want to cut u off

for fido was on 2 year contract before and its ending soon , so i rang them up and told them about teh epp 17.30 and how my friend works in telus got it for me, and he is going to give me this blah blah blah , and if tehy dont budge say im going to cancel, and if worst comes to worst and tehy go ahead to cancel,

ask them "does my number get ported out today" they will say no, u gotta talk to the other company first,... u say "ok allrite, ill call tehm and talk to them" thats all.


my deal with telus was kinda fluke, go for caller id, and spark kinda stuff, i doubt they wwud thow in the free incoming, for fido im not surprise as i was wid them for 2 years, but i haggled a lot..

call the telus retentions and fido numbers, 611 does nothing for u. you shud find it in the forums or the howard one, im not sure...its everywhere... make sure they know u r going to cancel, make sure they know u r no bull **** person, dont call way too much.

[Aznsilvrboy]

I was offered the following:

250 day time minutes
Unlimited evenings and weekends at 6pm
Caller id + voicemail
100 minutes of canadian long distance
125 text messages/month

All for $25.00 before SAF, 911 fee and taxes.

Right now I'm on a corporate plan:

200 day time minutes
Unlimited evenings and weekends at 6pm
Caller id
Per second billing

I'm paying $27.50/month before SAF, 911 fee and taxes.

I was told that if I were to opt for this plan, I'd lose my per second billing since that's only for corporate plans and not promotional/retention plans. I told him that I'd have to think about it and call back later. He then documented this offer with my account. Does that mean the next time I call, the other agent would see what was offered to me before and therefore less likely to give me something better?

Is there anyway to get per second billing with promotional plans?

[jwei]

I was offered the following:

250 day time minutes
Unlimited evenings and weekends at 6pm
Caller id + voicemail
100 minutes of canadian long distance
125 text messages/month

All for $25.00 before SAF, 911 fee and taxes.

Right now I'm on a corporate plan:

200 day time minutes
Unlimited evenings and weekends at 6pm
Caller id
Per second billing

I'm paying $27.50/month before SAF, 911 fee and taxes.

I was told that if I were to opt for this plan, I'd lose my per second billing since that's only for corporate plans and not promotional/retention plans. I told him that I'd have to think about it and call back later. He then documented this offer with my account. Does that mean the next time I call, the other agent would see what was offered to me before and therefore less likely to give me something better?

Is there anyway to get per second billing with promotional plans?

documenting is pure bs. i had an incident, some guy offered eve/weekends after 8/200 daytime mins/callid for a total of 35 something...i said no thanks i'll think aboiut it...called back 2 mins after got a nice lady which gave me a good deal (i told this story a few posts up) still waiting to start my new plan @ aug :D so yeah, dont worry about the document thing, if worse comes to worse, say someone already told you you would get a plan with blah blah (make it all up)

and persecond billing is availible for some retention plans, however most reps just offer the standard 250/unlimited/callid,etc

for promo plans availible to the public, no there is no per second billing

[bubble.tea]

me too, instead i had to pay 99 :( :( :( :( :( :(
thought I already posted this response...meh.

Quit with your braggin' lolz. I was under the impression you got the TYTN for $99..meaning on your four lines that's $1200 credited...impressive...but you got the other one for $99..meaning $149~3yr price = $50/unit = $200 credited...slightly easier on the eyes to believe hehe. I'm sure the rest of us who were equally blown away were under the same impression.

.......A.. I'd lose my per second billing since that's only for corporate plans and not promotional/retention plans....
B Is there anyway to get per second billing with promotional plans?
a) What he told you was BS. However, to the reps benefit I should tell you, PROCEDURALLY Retention plan switches SHOULD be stripped of all customers Corp Tags..IE MSD Codes., but the experienced reps who know the hidden bonuses (+25mins, Exact Billing etc etc) tend to keep it on as a gesture of 'goodwill'.
b) hehe...as with EVERYTHING ELSE IN THIS THREAD....try try againzzzzzzzzz

[Aznsilvrboy]

thougth I already posted this response...meh.

Quit with your braggin' lolz. I was under the impression you got the TYTN for $99..meaning on your four lines that's $1200 credited...impressive...but you got the other one for $99..meaning $1493yr price = $50/unit = $200 credited...slightly more believable. I'm sure the rest of us who were equally blown away were under the same impression.


a) What he told you was BS. However, to the reps benefit I should tell you, PROCEDURALLY Retention plan switches SHOULD be stripped of all customers Corp Tags..IE MSD Codes., but the experienced reps who know the hidden bonuses (+25mins, Exact Billing etc etc) tend to keep it on as a gesture of 'goodwill'.
b) hehe...as with EVERYTHING ELSE IN THIS THREAD....try try againzzzzzzzzz

So what should I say to get the per second billing out of him/her?

[Aznsilvrboy]

documenting is pure bs. i had an incident, some guy offered eve/weekends after 8/200 daytime mins/callid for a total of 35 something...i said no thanks i'll think aboiut it...called back 2 mins after got a nice lady which gave me a good deal (i told this story a few posts up) still waiting to start my new plan @ aug :D so yeah, dont worry about the document thing, if worse comes to worse, say someone already told you you would get a plan with blah blah (make it all up)

and persecond billing is availible for some retention plans, however most reps just offer the standard 250/unlimited/callid,etc

for promo plans availible to the public, no there is no per second billing

Whats the difference between promo and retention plans?

[Octavius]

Whats the difference between promo and retention plans?

Promo Plans = Walk into any Rogers store and get the plan on the pamphlet...or get the plan off of Rogers' website.

Retention Plans = Considerably better, generally offered to customers who want to quit Rogers to go to another carrier. Not available in store or online, only by phone at the retentions department. Occasionally those like myself and a few others were able to get a plan directly through them...but it requires a bit explanation, lots of kindness, and aggravating circumstances from your last carrier.

Thats how I got it anyway. They offered me everything I was getting with Bell and more for the same price I'm paying now....and I was paying Bell the equivalent of peanuts for what I was getting in the first place.

[AirForceElite]

Whats the difference between promo and retention plans?

Promo is when Rogers openly admits a specific plan with specific features at specific price. Like those huge billboards you see on malls that say "limited time offer promotion"

retention is totally different and retentions means that you call rogers say u want to cancel..and they give you features based on your needs.

unlike promo plan..where you cant call to rogers and say: "hey guys do you think i can get 100LD minutes with the plan i saw signs on today at the mall", retention plans give you what you need/ask/request

[bubble.tea]

I'm surprised many people actually used so much GPRS data without know it. With my TyTN, I saw the popup for GPRS connection few times, denied it and eventually found my way through WM5 to disable the GPRS. I did about $10 of data use but I'll live with it.
good to know., thanks.
So what should I say to get the per second billing out of him/her?
I hear poking, and prodding tends to get a positive reaction from these reps ....I'M JOKING!!! come on people :lol:
Promo Plans =....
Retention Plans = .....
Wow...absolutely correct. I initially thought..huh? they're the same thing. See this is exactly the kind of BS Trick question I'd screw up on in school lolz.

[Aznsilvrboy]

I already called twice today...both reps offered me the same thing (the basic retention plan + 125 text messages and voicemail). I'm satisfied with it, but I just want the per second billing. So I'm not going to stop until I get it, I was wondering how many times a day is too much? Also what would happen if I call too much...lol

[bubble.tea]

.......what would happen if I call too much...lol

you'd stop 'lolling'.

[Aznsilvrboy]

you'd stop 'lolling'.

Well I'm not lolling right now either because I'm not getting what I want >:( So how many times is too much?

[cLam]

Great thread (and it's super long too... it's going to take me a while to get through all 600+ pages of it) :lol:

Anyways, just want to see if I can get some advice here.

Right now, my plan:
$20 (after tax, 911 and SAF = $31.30)
50 day-time minutes
1000 evening/weekend (8PM)
Call Display Credit
Rogers to Rogers 3 year bonus - to be removed Sept 4, 2007

After reading about all the plans other people are getting, I can't help but think I'm being seriously ripped off. My contract is up this September, desperately in need of a new cell phone (current: Motorola V220). I was just wondering how much people are getting the SE K790 for?

What should I be aiming for in a new plan (assuming I want to keep it at $20)

[bubble.tea]

It's not to do with a finite number. Rather the probability of you facing a rep that just KNOWS what you're up to and doesn't like it (for one reason or another), and stamps a blatant note on your account saying, "offer has been made. Client cannot get anything better till Hell or High Water" lolz.

Clearly some get a SHAT load more than you have before any HINT of that ever occurring...and others...well...let's just say they're not lolling.

[kcorscadden]

Well I almost got a scare tonight.

I received my 2 w810i (damn it is small, had a Motorola V300) and I called in to confirm that the 2nd line which was a new line for my GF was activated and the CSR confirmed that it was. I then wanted to switch the name on caller id from my name to hers.

I then asked her recall my plan that is on file that is going to come into affect on the 20th and I almost had a heart attack. She only mentioned 250 DT and E&W 6pm..... I was like there is WAY more than that, so she looked through the memos I guess and found the rest of my plan (thank god) eventhough it doesn't come into affect until the 23rd? (cycle date is the 20th) and I confirmed the price and she was bang on. I was going to scream if the CSR told me that all I was getting was 250 DT/E&W 6pm.

Again I was given:

250 DT
E&W @ 6pm
CID, VM
1000 CDN LD
R2R
Unlimited Incoming
125 Sent Text

$25 + SAF + 911 = $32.45 + taxes = $36.99 on a 3 yr contract

[bigeye43]

Just make sure you do all that disable the Internet settings. Last we want is a repeat rant like Mr Tranceface about 25 posts up :lol:.

Enjoy. Wish I had one...for FREEEEEEEEEEEEEE http://img.photobucket.com/albums/v283/petawawa/smilies/awcrap.gif

Hey, no worries. I haven't even put my sim in yet. I a actually considering just using this as a toy/pda/pocket-pc. Mind you my other phone is such a piece of crap, I am sure it will not take long to use the new one. But yeah, I will make sure NOT to activate the gprs. The basic reason I wanted an HTC was for the built in wi-fi, so gonna make sure it is the only internet running!

[tjuzer]

What is cheapest price for tytn? THat phone look good compare s621!

[doobievibes]

What is cheapest price for tytn? THat phone look good compare s621!

The best price I could get it for was $200 after discounts and rebate - had to renew for another 3 years, of course.

It was supposed to be $449-100-(4x25 monthly fee discount)-50 MIR = 199. They screwed up on the bill - only gave me credits of 100 and 2x5 discount. I called in to point it out, so the CSR just credited me 90 to make up the difference, and I also asked to waive the $35 admin fee - which they weren't going to waive at first.

I've hear some people getting it for $149, but not sure how that number was arrived at. (intial pricing, types of credits, rebates etc?).

[Eeric]

Great thread (and it's super long too... it's going to take me a while to get through all 600+ pages of it) :lol:

Anyways, just want to see if I can get some advice here.

Right now, my plan:
$20 (after tax, 911 and SAF = $31.30)
50 day-time minutes
1000 evening/weekend (8PM)
Call Display Credit
Rogers to Rogers 3 year bonus - to be removed Sept 4, 2007

After reading about all the plans other people are getting, I can't help but think I'm being seriously ripped off. My contract is up this September, desperately in need of a new cell phone (current: Motorola V220). I was just wondering how much people are getting the SE K790 for?

What should I be aiming for in a new plan (assuming I want to keep it at $20)

I'm on a similar boat, also aiming for the K790... from what I recall most ppl with 3 yr contract have gotten it down to $79-99 lately, and I remember I think one case where someone got it free. I've tried asking here too but all ppl talk about is the w810i or the HTC phones :(

(not that i have anything against the phones)

[RR88]

Anyone think they'll give a discount on the W580 when its released? I think it's gonna be 149.99 on a 3 year.

[AirForceElite]

i wan to pick up another w810 today.
i am gonna give them a call.
i already did 2 HUP for 2 free w810's

i know they won't give me 3rd w810 for free...but i hope for $49.99.

my current phone is dieing.

[shahn2]

I'm on a similar boat, also aiming for the K790... from what I recall most ppl with 3 yr contract have gotten it down to $79-99 lately, and I remember I think one case where someone got it free. I've tried asking here too but all ppl talk about is the w810i or the HTC phones :(

(not that i have anything against the phones)

I picked up the K790 in May paying 79.99 AFTER some good will credit and a mail in rebate and a 3 year extension on a sweet deal...

[HowEver]

This isn't your personal blog.

i wan to pick up another w810 today.
i am gonna give them a call.
i already did 2 HUP for 2 free w810's

i know they won't give me 3rd w810 for free...but i hope for $49.99.

my current phone is dieing.

[sunkids]

I'm on a similar boat, also aiming for the K790... from what I recall most ppl with 3 yr contract have gotten it down to $79-99 lately, and I remember I think one case where someone got it free. I've tried asking here too but all ppl talk about is the w810i or the HTC phones :(

(not that i have anything against the phones)


I picked my K790 last week for $55 after mail rebate and some credit for 3 years contract.

[mapleflag]

i wan to pick up another w810 today.
i am gonna give them a call.
i already did 2 HUP for 2 free w810's

i know they won't give me 3rd w810 for free...but i hope for $49.99.

my current phone is dieing.

Did your other w810 die on you too? I'm curious because I'm looking for a sturdy phone with good features. If anyone know such phones, please post.

Also, my contract is not up yet, but because I want a new phone, will they just extend the original contract? I'll be calling Rogers but thought I'd ask here first. Thanks.

[dafunky1]

My contract just expired and I'm on month to month on the original deal offered on this thread. I'd really like to get a new phone (have the v300 now and I never have liked it) and am wondering what's out there.

The thread is way too long for me to read. Hopefully there are some people who would be willing to help out.

Thanks.

[bubble.tea]

^ WOW...V300...impressive. That was my first phone...needless to say I didn't keep it very long...as I was SUCKED INTO the wireless world quite quickly. To answer your question., read Post#1. That should bring you up to speed on how and where and when to get a better deal. If you give up....ask again :).

Anyone think they'll give a discount on the W580 when its released? I think it's gonna be 149.99 on a 3 year.
AND ON WHAT...praytell...are you basing this???

WHEN this model comes out, it will be the FIRST 5MP Cell in NA? to be released. It will BLOW THE TOPS OFF the competition, and secure Rogers to be the ONLY Provider with such a strong calibre of units for their customers.

The K790a came out at what? $250? or was it $199....how the heck do you figure the w580 will be less?

I honestly don't think it'll be any less than 199 for starters....meaning for retention's it'll be just like always. "up to the discretion of the rep, on how much to give". They do have protocol and margins on NEW/LATEST units, vs older on-the-way-out models.

This isn't your personal blog.
hehe AFE...HowEver got you there.

[Eeric]

My contract just expired and I'm on month to month on the original deal offered on this thread. I'd really like to get a new phone (have the v300 now and I never have liked it) and am wondering what's out there.

The thread is way too long for me to read. Hopefully there are some people who would be willing to help out.

Thanks.

This is what I'm considering in order of what I would want and a common price ppl are paying here with 3 yr contract (just a general idea, i could be very wrong)... Btw does anyone know if rogers will continue with the memory promotion for the SE's after July 31? Or is it once every few months?

SE w810i $0-49 - very versatile well-rounded phone, good camera (for a phone ofc), excellent music capabilities, supports 4gb memory (currently comes with 4gb stick)
SE k790 $79 - similar to above, better camera, not as good music, supports 2gb (currently comes with 2gb stick)
BB Pearl $99-149 - very very nice looking phone, albeit w/o a bb plan its not the best in terms of features
Moto Krzr $49-99 - thinner new refresh of Rzr, features are so-so but nice design
HTC phones $150+ - PDA/smartphones (i dont know too much about)
LG Chocolate $0-49- nice phone, i dont know too much about it

[AirForceElite]

hehe AFE...HowEver got you there.


Well i didn't mean to post is as a blog.
i just wanted to let people know whether i will succeed in getting 3 HUP for same phone.
because the policy is to do 1 HUP..after which all other lines on same account lose their revenue.

the lady gave me 2x free w810...she already gave me good deal since any other customer would have to pay full price for 2nd phone
i dont hope for 3rd one being free also...but i would like $49.99.
if i do get it..i will contribute to the thread by showing people that they shouldn't take no for answer regarding HUP. always ask for more.

[aznboiz]

AND ON WHAT...praytell...are you basing this???

WHEN this model comes out, it will be the FIRST 5MP Cell in NA? to be released. It will BLOW THE TOPS OFF the competition, and secure Rogers to be the ONLY Provider with such a strong calibre of units for their customers.

The K790a came out at what? $250? or was it $199....how the heck do you figure the w580 will be less?

I honestly don't think it'll be any less than 199 for starters....meaning for retention's it'll be just like always. "up to the discretion of the rep, on how much to give". They do have protocol and margins on NEW/LATEST units, vs older on-the-way-out models.


hehe AFE...HowEver got you there.

You are thinking of the k850, he was talking about the w580. w580 comes with a 2mp cam. It was posted on hofo somewhere that it'll be 149.99

[ecgz88]

Let's say I already have a cell with Rogers and get a decent retention plan, if I call retention hotline, will the retention rep have power to add new line and get same deal? :)

[AirForceElite]

Let's say I already have a cell with Rogers and get a decent retention plan, if I call retention hotline, will the retention rep have power to add new line and get same deal? :)

If you don't call you will never know!

Nobody here knows answer to your question because there is no certain criteria.
One will give you insane plan...the other one will kindly tell you to get lost.

All luck.

[Donny]

just called and for $25 a month i am getting 250 daytime, unlim/free even/weekends 6pm, free voicemail and caller id, plus the extra caller id for number not in your phone, plus SAF, 911 charge, 50 LD minutes for 6 months

[red_red]

just called and for $25 a month i am getting 250 daytime, unlim/free even/weekends 6pm, free voicemail and caller id, plus the extra caller id for number not in your phone, plus SAF, 911 charge, 50 LD minutes for 6 months


Were you on a contract before you called ?

[bubble.tea]

You are thinking of the k850, he was talking about the w580. w580 comes with a 2mp cam. It was posted on hofo somewhere that it'll be 149.99

oh...oops. sorry. Thank you for correcting me :).

[kcorscadden]

Let's say I already have a cell with Rogers and get a decent retention plan, if I call retention hotline, will the retention rep have power to add new line and get same deal? :)

Yes they can as this is exactly what I did.

I told the rep that this is what Telus offered me (even though I have never spoke with them) and said that if I get this plan, I would activate a 2nd line and I want the same plan on both phones. Then and only then would I agree to a 3 yr contract. The rep had no probs with it

[keunganator]

its been 11 months since i last called retentions for a 3 yr renewal, is it okay to call back now to get something better?

Also did anyone get a quote on the bb curve?

[djgee]

Just got off the phone this afternoon with a retention rep. I wanted the 4MB BB data plan for $25. She was great and I didn't have to haggle at all! So my plan now looks like this:

$25/month

250+25 anytime minutes
unlimited evenings/weekends after 6p-8a
unlimited incoming ($10-$10 credit for term)
unlimited R2R ($5-$5 credit for term)
100 minutes CAD LD ($5-$5 credit for term)
4MB BB data plan ($25)
Every Call Value Pack ($10)
2500 SMS ($6.67)
SAF ($6.95)
911 ($0.50)
20% ambassador discount (-$3.00)
Monthly plan credit (-10.00)

25-10-3+25+10+6.67+6.95+0.50+taxes=$69.67

What do you think? I know it's kinda pricey (well, with BB data it's always gonna be that way).

[edmondt]

$25/month

250+25 anytime minutes
unlimited evenings/weekends after 6p-8a
unlimited incoming ($10-$10 credit for term)
unlimited R2R ($5-$5 credit for term)
100 minutes CAD LD ($5-$5 credit for term)
4MB BB data plan ($25)
Every Call Value Pack ($10)
2500 SMS ($6.67)
SAF ($6.95)
911 ($0.50)
20% ambassador discount (-$3.00)
Monthly plan credit (-10.00)


Nice plan :) that 100 CAD LD can come in handy :)

[bubble.tea]

Just got off the phone this afternoon with a retention rep. I wanted the 4MB BB data plan for $25. She was great and I didn't have to haggle at all! So my plan now looks like this:

$25/month

250+25 anytime minutes
unlimited evenings/weekends after 6p-8a
unlimited incoming ($10-$10 credit for term)
unlimited R2R ($5-$5 credit for term)
100 minutes CAD LD ($5-$5 credit for term)
4MB BB data plan ($25)
Every Call Value Pack ($10)
2500 SMS ($6.67)
SAF ($6.95)
911 ($0.50)
20% ambassador discount (-$3.00)
Monthly plan credit (-10.00)

25-10-3+25+10+6.67+6.95+0.50+taxes=$69.67

What do you think? I know it's kinda pricey (well, with BB data it's always gonna be that way).
I think you mean 1000LD, as the 100 is FREE by default.

BTW? Why did she even charge you for anything? She's crediting everything else:-0 ...doesn't make sense.

[SurrealEvolution]

BTW? Why did she even charge you for anything? She's crediting everything else:-0 ...doesn't make sense.

They don't do "free" anymore on the accounts because people used to just continue their account month to month after the contract ended and would end up with these old plans that were way better than the current plans. With giving credit back for the term, once the contract ended, the credits just ended and they would be able to charge for the features and thus the old plans with all the freebies wouldn't be available.

[sunkids]

Help! Help! Help!

Here is the story, after I got a great plan. My buddie try to do the same thing. He still has 2 years contract left and try to sign another 3 year with better plan. Called in last Monday and get

$25
250 min daytime
unlimited eve/wnd @6-8
CID/VM
100 LD

He also wanted that W810i and they offered for $99.99. Just beacuse that, he didn't accept that time. If they can do that phone for $49.99 he will take it (I believe most people at here get that phone for free :cry:

Called back on next day and try to get the phone for $49.99 with a diff rep and told her that Telus offer the same plan with a nice phone. So he wish to cancel the service. She was like "we can't match that and I will go head cancel for you".

I guess he can still call back to change that cancellation within 30 days, but what should he say to them to get that retention plan with that w810i? Any thought would help. Thanks

[AirForceElite]

Called back on next day and try to get the phone for $49.99 with a diff rep and told her that Telus offer the same plan with a nice phone. So he wish to cancel the service. She was like "we can't match that and I will go head cancel for you".

I guess he can still call back to change that cancellation within 30 dayss


Whenever that happens say this:

"Ok...so when will my number be ported to Telus?"
she will say that in order to port...you need to call Telus first and not cancel because cancel = number gone forever.

[sunkids]

Whenever that happens say this:

"Ok...so when will my number be ported to Telus?"
she will say that in order to port...you need to call Telus first and not cancel because cancel = number gone forever.


Can he still call back and keep the current contract?

[AirForceElite]

Can he still call back and keep the current contract?

yeah of course.
they can revert to old plan for 30 days if he doesnt like new one.
and even more...but they say 30 days.

EDIT: OOOPS i just realized this is page 666
lolol. i suggest not posting your plan on this page and wait for 667...because if you post your plan on this page, rogers will deny they every gave it to you.

[sunkids]

yeah of course.
they can revert to old plan for 30 days if he doesnt like new one.
and even more...but they say 30 days.

EDIT: OOOPS i just realized this is page 666
lolol. i suggest not posting your plan on this page and wait for 667...because if you post your plan on this page, rogers will deny they every gave it to you.

Thank you! He didn't accept the new contract and try to threaten them with the big word "Cancel". And I can't believe rep said yes. Anything we can say to them again to keep the number and sign the new contract? Thanks

[djgee]

I think you mean 1000LD, as the 100 is FREE by default.

BTW? Why did she even charge you for anything? She's crediting everything else:-0 ...doesn't make sense.

I had no idea that the 100LD was free. It's not 1000, that's for sure.

[AirForceElite]

I had no idea that the 100LD was free. It's not 1000, that's for sure.

Well 100LD is not free.
meaning it doesnt come to every account.

but it could be added though.
what BT mean is that you don't pay $5 for 100LD minutes.
for $5 you get 1000Ld minutes.
and 100LD has no cost actually.
meaning if somebody just called to 611 (not retentions dept.) i dont think they could add 100LD minutes for him and charge

[djgee]

Well 100LD is not free.
meaning it doesnt come to every account.

but it could be added though.
what BT mean is that you don't pay $5 for 100LD minutes.
for $5 you get 1000Ld minutes.
and 100LD has no cost actually.
meaning if somebody just called to 611 (not retentions dept.) i dont think they could add 100LD minutes for him and charge

Okay, I see what you mean. Thanks for the clarification.

[nfnx]

theres no way rogers will pick up the 850!



it is confirmed the 580 will come though

[bubble.tea]

.... i just realized this is page 666....

??? Doesn't everybody set it to MAX posts per page? I see only pg 247 or whatever it is. Saves a LOT of time if you have 100 posts per page vs. 20 or whatever the default is...

I had no idea that the 100LD was free. It's not 1000, that's for sure.
Yes it's free.
Well 100LD is not free.
meaning it doesnt come to every account....
just because it free doesnt' define it as 'coming to every account'...but your clarification I've dotted out, is great.

Same how just because a certain feature is free for VIP customers doesn't mean it's available to everybody else. What we're discussing in this thread is something that still 95?% of Rogers Customers have,are, and by all accounts will remain to be oblivious to hehe.

[AirForceElite]

BT.
I was meaning to call them and see if they can give 75 text messages in there.

If i am not mistaken 75 txt and 100LD minutes are part of "freebie that not everyone gets"
i dont do enough TXT to get sms packages..75 would be great if it came free.

so is 75 txt msgs same thing as 100LD (as in free...but not given to every1)

[bubble.tea]

BT.
I was meaning to call them and see if they can give 75 text messages in there.

If i am not mistaken 75 txt and 100LD minutes are part of "freebie that not everyone gets"
i dont do enough TXT to get sms packages..75 would be great if it came free.

so is 75 txt msgs same thing as 100LD (as in free...but not given to every1)

WOW...I'm being upstaged here...losing my touch http://img.photobucket.com/albums/v283/petawawa/smilies/sm_evil.gif

I have NEVER heard of 75 free sms. Can you substantiate this???

[AirForceElite]

WOW...I'm being upstaged here...losing my touch http://img.photobucket.com/albums/v283/petawawa/smilies/sm_evil.gif

I have NEVER heard of 75 free sms. Can you substantiate this???

i have seen many plans that include this...along with 100LD.
to my understand 75 txt has same value as 100LD.
it could added just like 100LD...no?

past 5 pages have plans with this included

[bubble.tea]

i have seen many plans that include this...along with 100LD.
to my understand 75 txt has same value as 100LD.
it could added just like 100LD...no?

past 5 pages have plans with this included

:lol:, my 5 or your 5?

[jwei]

lol BT

but j/w (this is directed to everyone)
so if we dont use enough LD or texting to be reasonable to get a value pack or something, we can call in and thats how we qualify for the "free that not everyone gets" or if not...how do we do so? just by calling and and trying im guessing then?

[bubble.tea]

So I searched back to post 7921.....I'm pretty sure that's WELL beyond 5 of your pages ;).

they should be fired if they remove things without permission unless they were improperly added.
in my search...haha...I missed this old one...I couldn't agree more!!!

.......
of course..do this only if you use LD.
you can do same with 75txt messages also..
its one of those "small free things that can get added on pretty much any account" type of addons
curiously, you're the only person to mention it prior.

lol BT

but j/w (this is directed to everyone)
so if we dont use enough LD or texting to be reasonable to get a value pack or something, we can call in and thats how we qualify for the "free that not everyone gets" or if not...how do we do so? just by calling and and trying im guessing then?

But that's BS though. Common sense would dictate that the rep should just remove it-case closed. That's like you going to Tristan and returning a sport coat, saying "I don't really like this/use this", and the cashier saying, "no problem, I'll REFUND the money, but you keep it anyway" lmao...THAT would be awesome! hehe.

Again, shows how poor Q&A is with those reps :(. Some will do as I said...and then we have reps who give out the kinds of plans the "djgee's" out there get where everything but the kitchen sink is credited. No offence djgee I'm sure you had substantial recurring overages/tenure/a great counter offer to cancel-which is why the rep was so accomodating for you :lol: ;)

[Groove]

I have a retention plan from 4-5 years ago - 200 mins daytime, per second billing (after the first minute), 8PM eves

no CID/VM credits (had 'em but they expired after the 2 year term i resigned for, so many years ago) - hup'd about 18 months ago tho so i still have 18 months left

- What do you guys think -

is it worth it to try to call in and get it upped to the 250/275 that everyone else is getting, plus 6pm eves and try to get my credits back- but at the risk of losing my Per Second Billing ? I most likely get more than an extra 50/75 minutes with PSB, but early eves and 10 bucks credit seems like it would go a long way towards making up for that.

[keunganator]

I have a retention plan from 4-5 years ago - 200 mins daytime, per second billing (after the first minute), 8PM eves

no CID/VM credits (had 'em but they expired after the 2 year term i resigned for, so many years ago) - hup'd about 18 months ago tho so i still have 18 months left

- What do you guys think -

is it worth it to try to call in and get it upped to the 250/275 that everyone else is getting, plus 6pm eves and try to get my credits back- but at the risk of losing my Per Second Billing ? I most likely get more than an extra 50/75 minutes with PSB, but early eves and 10 bucks credit seems like it would go a long way towards making up for that.

I am in a similar situation with you, wanting to call rogers to get something cheaper or added on for free for renewal. Cept that i have been on a 3 yr renewal on a retention for about a year. But i want a new phone as i ahve been using my old SE sice october 04. Any chance of me getting a cheap BB curve? or getting additional unlimited txt msgs added on of i renew for 3 more years?

[djgee]

So I searched back to post 7921.....I'm pretty sure that's WELL beyond 5 of your pages ;).


in my search...haha...I missed this old one...I couldn't agree more!!!


curiously, you're the only person to mention it prior.



But that's BS though. Common sense would dictate that the rep should just remove it-case closed. That's like you going to Tristan and returning a sport coat, saying "I don't really like this/use this", and the cashier saying, "no problem, I'll REFUND the money, but you keep it anyway" lmao...THAT would be awesome! hehe.

Again, shows how poor Q&A is with those reps :(. Some will do as I said...and then we have reps who give out the kinds of plans the "djgee's" out there get where everything but the kitchen sink is credited. No offence djgee I'm sure you had substantial recurring overages/tenure/a great counter offer to cancel-which is why the rep was so accomodating for you :lol: ;)

No offense taken at all :) I should have mentioned that I have 2 other wireless lines with Rogers from the beginning. To be honest, whenever I call in to retentions, I never use any of the other accounts as 'leverage' to a better plan. That's not to say that they don't look at them, though. I consider myself lucky...some want freebies regardless if it's a benefit to their day-to-day needs but I on the other hand am content with what Rogers has done for me and will only request features, etc. when and if I need them. The LD that's included in my plan is probably the least used feature but I do use ~25 mins/mth or so.

[bubble.tea]

No offense taken at all :) ....

oh good http://img.photobucket.com/albums/v283/petawawa/smilies/wiggle.gif

Yay for post 9999...the BEST!!!!http://img.photobucket.com/albums/v283/petawawa/smilies/sm_evil.gif
and reply 10,000!!
http://xs117.xs.to/xs117/07295/reply10000.PNG
ya!!!!

Now for all the clowns, who'll start deleting their posts to shuffle down the posts/replies :lol:....heheheh.

I feel so dirty and used, having been quoted by this kaitlyn....http://img.photobucket.com/albums/v283/petawawa/smilies/puking.gif

[Kaitlyn]

oh good http://img.photobucket.com/albums/v283/petawawa/smilies/wiggle.gif

Yay for post 9999...the BEST!!!!http://img.photobucket.com/albums/v283/petawawa/smilies/sm_evil.gif

Not so! I get 10,000!!! :>

[bubble.tea]

Not so! I get 10,000!!! :>

dream on.

[joongpark]

Hi.

Does anyone have inside information as to what phones are coming to Roger's line up soon?

I want to hold off on HUP if some nice phone is coming.

Telus seems to be getting alot nicer phones than Rogers.

[jtcb]

I hope Rogers gets the SE 850i when it is out.

[fizzerd]

Hi.

Does anyone have inside information as to what phones are coming to Roger's line up soon?

I want to hold off on HUP if some nice phone is coming.

Telus seems to be getting alot nicer phones than Rogers.


Hey joongpark, Nokia N75 was just added yesterday into the Rogers system. I know as I work there. Its not on the Rogers website yet and am not sure about the stores but N75 is in stock since July 18th and you can get it by calling customer care. ;)

[fizzerd]

Also all you guys, I just checked the rogers system earlier and 100 Canadian LD is free so do not lose out on it with retention. Sometimes the rep may offer you things but with Rogers you have to ask them and they usually put it on for you.

If you want more mins, then the 1000 Canadian LD will cost you $5. These two are LD retention offers that they have.

By the way I am getting a Blackberry Pearl HUP through retention for $99. Is this a good deal??

I am at work almost everyday if you guys need any specific info. let me know and i'll get it for you.:)

[AirForceElite]

I am at work almost everyday if you guys need any specific info. let me know and i'll get it for you.:)

Do you have any relations to retention department?
Can you please tell me if 75TXT is easy to add for free on ur account?

[bubble.tea]

Do you have any relations to retention department?
Can you please tell me if 75TXT is easy to add for free on ur account?

I'm taking bets 20:1. 75txt DOESN'T EXIST!:cheesygri

fizzerd....a real-time MOLE. I LIKE IT!!!!

[vrus]

jeeebus, 1,000,000+ views now

[Toronto Tonto]

I was quoted:

250 Daytime Minutes
100 Canadian Long Distance
High End Voice Mail
Caller ID
120 Out Going Text Messages ( Unlimited In Coming )
Motarola V360 Phone ( Included )
Unlimited Rogers ot Rogers Calling
3 Months Unlimited Calling and Text Messaging

$37.45 Pls Taxes ( $37.45 Includes system service and 911 fees )

This is a 3 yr Contract Plan ( I think Because of phone )

Without phone it was $25 Plus system service and 911 fees and taxes

I'm happy:) I pay $70-$90 now

[bubble.tea]

....
High End Voice Mail
120 Out Going Text Messages ( Unlimited In Coming )
Motarola V360 Phone ( Included )
Unlimited Rogers ot Rogers Calling
.....

'High end VM' ROFLMAOWTFBBQ...hehe I literally burst out laughin. I love this description. Did you come up with it yourself, or TELL ME the Rep didn't say it themself???

120? this doesn't exist. It's 125 as minimum....why do I say this, because IF you indeed got EVM, then the $12 Comm pkg is what was added which includes CID/EVM/125 SMS ;).
Unlimited...hardly, it's LOCAL ONLY. Unless you have some campus overlay option added.

oi vei...just when I thought I had read everything...you spring this surprise on me hehe.

Anyway, Great Plan!! ;).