My fiancee and I flew JetsGo from Toronto to Fort Lauderdale in November. When we landed we found that our luggage had 'disappeared' and no one knew what happened. Our vacation was only a week and a two hour drive west of Fort Lauderdale and all we had was the clothes on our back.

We phoned everyday asking for updates but never received any encouraging news. They offered us a $75 discount off our next flight... yeah right! Finally we received a call two days before we were to fly back home... our luggage 'magically' appeared at the airport! It had been sitting there the entire time! Needless to say we were anxious to get our bag back, but they wouldn't send it to where we were staying... they wanted us to pay for it, which of course we refused and after much arguing had JetsGo foot the bill.

Once we got home I proceeded to contact JetsGo customer service. Emails were sent back and forth with the same answers. At the end of it all the offer was still $75 off the next purchase of a ticket. No thanks... I will be taking my business elsewhere!