TheSource.ca

THE WORST SHOPPING EXPERIENCE OF MY LIFE

By: MTL
On: Nov 10, 2009

Comment:
TheSource has by far the least helpful and rudest in-store staff in Toronto (3 stores). The online side gives comflicting information from the stores. Regional customer service is no better. I have never been treated so bad as a shopper. THE WORST service.

worst costumer care the source

By: imi4bia
On: Apr 1, 2009

Comment:
i purchased a set of speaker for my pc online and wanted them to ship it to nearest store (which save me shipping). i received their email on 19 march 2009 between 5:00 p.m to 6:00 p.m, which stated that i can pick my delivery in 90 minute. i went to store on 21march 2009 after two and asked for my delivery, store people was not know about this. when i showed them email, they told me they are not responsible for that. i asked them to check from their head office/IT center, they refused to check it. they were very rude and not willing to help.the store is located at Carrefour Angrignon 7077 Boul Newman La Salle PQ, H8N 1X1. from that day onward i am giving them email regarding this, i always get automatic reply but no solution of my problem. there is no customer care and very unfriendly staff.

Horrible Boxing Day Experience

By: Picotrain
On: Jan 7, 2009

Comment:
My brother ordered the Toshiba L300 as soon as the sale started online on Boxing Day. Having been charged but having heard nothing about the order, we contacted them after one week. They assured me that the order was fine and that it would probably be shipped before the end of that week. We contacted them a second time when the charges on the credit card had been reversed. They said it was the credit card company who had done that, not The Source. The order was batched (ready to be shipped) and would probably be shipped within one or two days. After not getting a shipping notice, we contacted them a third time. This time we got a very different answer, notifying us that all orders from Boxing Day would not ship until the week of January 5. This was the first we had heard about this, although he said that this information was prominently displayed on the website. Fine, we'd wait until then. Just today we were notified that the computer was not available, and that they didn't have the stock to cover the orders placed. They were apparently having some sort of meeting to determine what they could substitute for it. My brother called them back to cancel the order, when he was told by the CSR that the order had already been shipped. He explained what had happened, but she insisted that the order was totally fine. He made her double-check and, sure enough it was a "system error" that was causing these faulty reports. Whatever. She said they'd call him tomorrow to notify him what they were substituting. I'm willing to bet it's going to be some sort of Acer model... in any case, we will be refusing the substitute if it's not as good as the original. This has been so far a nightmare, and neither of us will deal with this company in the future. Judging by other reviews here, their Boxing Day "Sales" are to be avoided.

Changed their return policy and refused to apply old one for purchases befor change

By: JD2000
On: Nov 6, 2008

Comment:
Changed their return policy and refused to apply old one for purchases before change! I have ordered GPS from this retailer. Shipment arrived 10 days later. I have printed return exchange policy just in case as it was first time I ordered stuff from them. Item arrived with all kinds off issues, went to the store and was not able to finish my explanation of the situation as I was interrupted by the store’s person and told that I have to go to the manufacturer for warranty. I was about to ask how about you take it and deal with it was told that 10% restocking fee will apply as per new policy. No conversation possible to clarify the possibility to apply previous policy. I explained that the order was made before the new policy was released. I find it extremely poor customer relations given the consumer confidence at this date.

Canon All-in-one Printer + USB + Paper

By: platinum_label
On: Aug 31, 2008

Comment:
As posted on RFD, this was a hot deal! Bought a Canon all-in-one printer with USB ($15) + paper ($5). All for only $29.99 plus taxes and shipping, came to about $38. The printer works fine and product arrived right on time.