Staples.ca

Staples delivery services are unreliable and questionable

By: Tatty Bear
On: Nov 21, 2009

Comment:
I ordered an ipod touch from staples.ca. My order was expected for delivery the next business day. However, t waited at home the entire day expecting my package, but it never came. At that point, I thought my package would arrive the next day for sure. Again, I stayed home and still nothing. At 5pm on the second day, I called staples to find out where my order was. I was informed by the customer service representative that my item was delivered and someone signed for it!! WHO SIGNED FOR IT? It certainly wasn't my signature since I was home for BOTH DAYS!!! They are unable to track it nor give me a copy of who signed for my package. How am I suppose to trust staples?!? My item is worth over $200 and yet they can't offer me tracking? What if I were to order something that's worth thousands of dollars?!? Right now, all they can do is expedite my problem to operations. I don't know if they can find my package or will give me a refund. I would avoid staples at all cost. I purchased my item from staples to save a few bucks, but after this experience, I would much rather pay full price for an item I would actually get! The question is: who took my package? The delivery guy? I mean, my package obviously made it on the truck, but no one has seen the package since then...hmmmm.....

Awful Price Match on Website

By: Triple-T
On: Oct 15, 2009

Comment:
I bought some RAM and Apple earphones (remote & mic) on the Staples.ca website and used my $20 coupon - the goods were delivered the next day as promised, no problems there. I then found a lower price on the earphones on the Apple.ca website (of all places), and phoned up Staples.ca customer service for price match. They refuse to honour it as they quote that since Apple did not have a next day or free delivery policy, they will have to add a delivery charge ($16 or $26 I can't remember) to compare the prices. I said I can just walk over to the Apple Store right then (just down the street from me) and get the price, but they won't accept that. They then said even if they matched the price, it would bring me below the $150 level and so I wouldn't be able to use the $20 coupon. To me, this is ridiculous especially when I have been a regular customer on their site, and it just only ticks people off when the difference was only about $11. I promptly returned everything in my order to a local Staples Store (whom I called first to confirm I can return there, but later on tells me I couldn't when I arrived - eventually did comply but with a little attitude). I then bought the RAM (cheaper but different brand) and earphones from Future Shop who beat the Apple.ca price without even checking. If Staples is listening, this is how you lose business when you treat a regular customer that way.

Terrible Price Match Policy

By: new_vr
On: Sep 30, 2009

Comment:
They will do anything they can to avoid honouring this policy.

msi wind

By: canaboost
On: Mar 15, 2009

Comment:
I ordered a MSI wind from there web site with no issues. it showed up with in 48 hour of ordering it. A week later the power supply went all funny so I contacted the site to return it. They told me I had to return it to the store. I packed it up and took it back to the store only to be told I had to return it to the site since the store did not have my credit card #. I went home and call the site who told me the store was to return it. Returning to the store I freaked. They told me they could only give me a credit. I pointed to one of there signs that had there money back policy on it and demanded a refund. They called the web site and retreved my credit card # and did the refund.

Surprise Screw-up

By: prescher
On: Feb 14, 2009

Comment:
I ordered a Laptop thru Staples.ca as a 'SURPRISE' for my sister on January 3, 2009. I ordered online and paid for the laptop by MY VISA and gave MY billing address and MY SISTER's shipping address. On January 4, 2009 my sister received a call from someone from Staples to ask if she wanted a warranty for the laptop she had ordered. My sister knew nothing about the laptop. My sister didn't order or pay for the laptop...why would Staples call her and ask her if she wanted a warranty? I called Staples (in Corner Brook, NL...the store that had called my sister asking if she wanted the warranty) and spoke with the manager on January 5th and vented some frustration over the situation. He was not helpful. January 6th my sister received ANOTHER call from Staples asking her if she wanted the warranty. Again...my sister DID NOT pay for the laptop...why would she pay for a warranty??? I called Staples that night and spoke asked to speak to the manager because I wanted to either get a better price on the laptop for all the frustration and poor customer service. The manager would not consider any price reduction for their screw up. ------------------------ Sku: 764306 Description: TOSHIBA A300-02W LAPTOP Qty: 1