PhotoLab.ca

Pissed off customer. Not going back again

By: eeto
On: Sep 1, 2008

Comment:
It's a fair long story. I'm a first time customer order 3 sets of 8x10 photos from them. * if you choose pick up, do not trust the email dispatched saying the photos are ready for pick up. The photos didn't actually arrive till a week after that email * You have wait for them phone before going to the store. Or else it's a waste of time * picking up was a mess. The employee didn't carefully look for my 3rd set and said it's not here * the order # wasn't important when I pick up. They go back lastname then firstname only. Which they are having a great deal to find probably because the packages are here and there. * my 3rd set wasn't indicated paid when i pick up the package. It was my 3rd attempt to pick up and they sent me back home to bring them a "prove" that I paid. * the 4th time I'm going will be my last time dealing with them.

oh well

By: Secret
On: Aug 6, 2008

Comment:
Quick and easy service. I upload pictures online, print them and pick them up in store; simple and convenient. For the most part, the quality of the photos are good. However with my last order, a lot of pictures had a dirty brown line going through the picture. :/ It's very noticeable and was probably poor handling on the store's part. Better luck next time? Oh and what's up with matte photos taking longer than glossy photos? Lul.

Great promotions!

By: jlew88
On: Aug 5, 2008

Comment:
I recently developed 300+ prints through Photolab. At the time they had a promotion for a) 15 cent prints if you order more than 100 4x6s b) 50 free free prints for registering on the site c) a free mini digital camera when you spend over $20 (I think the value of the camera was about $7) The website was great, but I wish it was easier to center photos and update changes when working with a large order. Also in the final cart window, it would be helpful if photos were shown in order of them being added to the cart (especially for large orders).

Use Costco instead!

By: CanuckGirl88
On: Aug 5, 2008

Comment:
I ordered some prints online here, and they sent the order to be completed and shipped out of Ontario, which took almost 3 weeks! Apparently this is because I ordered a matte finish - if I had ordered glossy, it would have been completed at my nearest Superstore. Regardless, the prints were cropped funny and the colour wasn't great. I had them redone through costco.ca, got them the next day and they looked much better - and were 2 cents/print less!

mistake

By: Piaoliuping
On: Jul 16, 2008

Comment:
most times it's good, but this order went wrong for payment