IKEA.ca

Products are good, service is mediocre, stock is abysmal

By: shepd
On: Aug 31, 2009

Comment:
I always enjoyed going to Ikea. It's an hour or more drive away, though, so I call ahead to check stock of sale items (or, if it's a purpose drive trip, of the specific item I'm looking for). Their stock system is absolutely useless. I called during a sale and was informed 100+ of the item was in stock, and that only ~3 would sell today. Of course, I didn't believe the latter, but the amount in stock seemed fine. Of course, zero in actual stock when I arrived an hour later. Asked the staff about it and they said they'd sold out quite a bit earlier. No rainchecks, despite my situation. Their stock system is so terrible, when I called back after they closed, their stock system indicated NONE had sold, so still 100+ in stock. Get into the new millennium, guys! Your stock should be either updated live, hourly, or, AT A BARE MINIMUM, updated when the store closes. Ikea does none of this.

great website

By: novive
On: Jul 23, 2008

Comment:
they have all their products in the web site,we can buy directly from web , and deilvery to home very fast

Calgary store fantastic service; great delivery

By: pol7416
On: May 31, 2008

Comment:
The staff at the Calgary store are absolutely fantastic. Had foot/ankle surgery and needed some furniture as family was coming to help out. Was on crutches and non weight bearing. Arrived in store hoping to buy a bed and a small chest of drawers. Staff was absolutely fantastic. Delivery arrived exactly when promised and the guys put it in the spare bedroom/office. Product was even better than expected. Much appreciated. Phoned back later and ordered second chest of drawers. Same great service, delivery etc. Thanks

Dr

By: nanci
On: Dec 15, 2007

Comment:
It was easy to order online but it took many weeks for delivery. Customer service is terrible and totally useless. They lost my entire order after a month of waiting and then they had the tenacity to ask for more payment for delivery of items that were changed to back order. Online ordering not recomended!! Go to the store!

IKEA

By: hahagaurav
On: Aug 20, 2007

Comment:
Given the details