Chapters.Indigo.ca

Poor Service

By: dhow2000
On: Apr 14, 2009

Comment:
Have good selection, but bad service. The last 2 times I tried to order a coin book they advertised, they canceled days later. I gave up and went to Amazon

Indigo Books & Music Inc

By: curlyrose
On: Aug 31, 2008

Comment:
Huge selection of books at great prices, great site to surf.

A reliable source

By: JenGal
On: Aug 18, 2008

Comment:
Service is reliable and consistent and the prices are much better than in-store. That is why I buy 95% of all my books online from Chapters.Indigo.ca. I usually wait until I need 2 or more books so that I can take advantage of the free shipping offer with a minimum order of $39 - its a very reasonable threshold. On some orders, I've had books arrive in less than 3 days with free shipping! However, lately I've noticed that the books take a little longer to arrive when I select the free shipping offer. Nonetheless, they arrives arrive within a week and its worth the wait for the discount off the cover price and the free shipping. Another change that I've noticed lately is that they are taking more care to cushion and wrap the books to ensure there is no damage during the shipping process. Since a lot of my purchases are for gifts, I can always count on my purchases to arrive in perfect condition. In my books, this retailer sets the standard for online shopping (sorry for the pun...).

Chapters Indigo Online ordering

By: courtneytromp
On: Aug 15, 2008

Comment:
I love Chapters. I have only once ever had a reason to call into the helpline and the problem was resolved instantly.

I perfer Chapter than amazon.ca

By: Choco
On: Aug 10, 2008

Comment:
Shipping free for 39 over and it ships as books becomes available. Amazon ship all at once... so if you order 3 books from amazon and one not available until September 2008 you have wait for a long time. Indigo on the other hand ships as books becomes available. Plus if you have the member ship card you get an additional 5 % off your purchases. Web site is easy to navigate.