BestBuy.ca

Great service

By: mk1992
On: Sep 20, 2009

Comment:
Answered all my email questions in one to two days. Shipments were prompt (though delivery cross country took a few days). They shipped out in two shipments one day apart when one item was not immediately available. I would have had no problem with them holding up the first shipment for a day to ship altogether. Packing was top notch: part of buy was 2 hard discs and they were packed extremely good: individual foam cradles for the discs, air pockets padding around that. Read enug horror stories on how some retailers shipped hard discs. Products all worked, no probem (2 hard d, hdmi cable, graphic card). Only wish list: can pay by bank transfer, the credit card payment took a few calls to set up.

Not quite the best prices

By: blackspy
On: Feb 9, 2009

Comment:
Bought a few computer parts online, found a price that was cheaper at another site, went in store to get their 10% price match, they refused to do it because they "don't match online prices" but I bought it online! fast shipping, but beware... there are cheaper prices out there!

Very Poor Customer Service - On-line buying guarantee

By: sdawson
On: Jan 24, 2009

Comment:
I recently tried to buy an ipod touch for my son at Bestbuy.ca. The item was ordered on 26th Dec and today is 24th Jan and I have still not received the item. If you call Best Buy they try their best not to take questions. However I finally got their customer service and inquired regarding the order status. They blame this on Canada Post and say that once an inquiry for trace is filled with Canada Post (in my case on 9th Jan) they took until 21st Jan to provide a tracking no. Then you've to wait for another 10-15 business days before Canada Posts come back and say that they find or not find your item. After which it takes Best Buy another 10-15 days before they refund your credit card. In the meantime your credit card bill is getting charged interest and no ownership from best buy. They ask you to look at the terms and condition page on their website. Please read the terms and conditions on best buy webstie before you buy. It's not ebay where you can provide a negative rating. Best Buy is in control as when you receive your money back and there is no ownership.

Poor customer service

By: antichrysler
On: Oct 27, 2008

Comment:
I bought 4 gamepads. They were quick to have them ready. When I got there first they were rung in at regular price. Then they gave me hassle on price matching futureshop because 'futureshop would not pick up the phone' even though they have the same business hours. To top it off when I paid for it they asked for ID to use my credit card even though it has my picture on the back. What should have been a 1 minute transaction took me almost 20 minutes.

Bestbuy HP Notebook

By: puppydg68
On: Sep 1, 2008

Comment:
Purchased HP Notebook