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Acanac

Acanac, TekSavvy & Velcom: No Installation Fee On New DSL Internet Activation in March (ON & QC)

Acanac, TekSavvy & Velco: Installation Fee Waived
This deal has expired! This deal has expired!
If you're in Ontario or Quebec and you're looking into trying an alternative DSL Internet service provider, you might want to read on. For a limited time, Acanac, TekSavvy & Velcom are all waiving their activation fees for new customers who activate a residential high-speed DSL Internet product in Ontario and Quebec for the month of March.

Thanks forum poster e-man for sharing this promotion! To save you some time, we've extracted some key information about each provider.

Acanac
  • Activation Fee (for DSL 12 & 16Mbps): $75.95 (Waived if activated by March 31)
  • Dry Loop Fee: $8/Month (Waived for a min. 24 months if activated by March 31)
  • Monthly Cost for Unlimited High Speed DSL Internet (Three Options Available):
    DSL 6Mbps On Promotion For $32.95 (Regularly $37.95)
    DSL 12Mbps $43.95
    DSL 16Mbps $46.96
  • Available Uploading/Downloading Speeds: 6Mbps/800Kbps up to 16Mbps/1Mbps
  • Modem Charges: Use Your Own Modem or Purchase One for $50 + $10 Shipping
  • Additional Info: The promotional $32.95/monthly plan is based on a 1-year term and the full term is charged up-front. A 30-Day Money-Back Guarantee and a Referral Program are available (for every referral, get one free month of Internet service; 10 referrals will get you free lifetime Internet service with Acanac). All Internet plans include email addresses, free 100GB online storage, free VPN account & more.
TekSavvy
  • Activation Fee (for DSL 2, 6, 12, 16 & 25Mbps): $50 - $95 (Waived if activated by March 24)
  • Dry Loop Fee: $19.95 Installation Fee, $9.10 Service Fee per Month
  • Monthly Cost for High Speed DSL Internet: $24.99 - $52.99
  • Monthly Cost for Unlimited High Speed DSL Internet: $45.99 - $79.99
  • Available Uploading/Downloading Speeds: 2Mbps/800Kbps up to 25Mbps/7Mbps
  • Modem Charges: For DSL 25Mbps, Modem is Available for Rent for $8/Month. For DSL 2, 6, 12 & 16Mbps, Modem is Available for Purchase for $75 - $130 + $10 Shipping
  • Additional Info: No contract. All DSL Internet products include 3 email addresses, 5M personal web space and more.
Velcom
  • Activation Fee (for DSL 10, 12, 16 & 25 Mbps): $99 (Waived if activated by March 31)
  • Dry Loop Fee: $20 Installation Fee, $9 - $10 Service Fee per Month (varies by location)
  • Monthly Cost for High Speed DSL Internet: $24.95 - $49.95
  • Monthly Cost for Unlimited High Speed DSL Internet: $43.95 - $73.95
  • Available Uploading/Downloading Speeds: 2Mbps/800Kbps up to 25Mbps/7Mbps
  • Modem Charges: For DSL 25Mbps, Modem is Available for Rent for $8/Month. For all other DSL Internet Plans, Modem (New & Reburbished) is Available for Purchase from $40 - $125 (shipping cost is included)
  • Additional Info: No contract. All DSL Internet products include 5 email addresses and more. 30-Day notice required for cancellation.
To learn more, view the ongoing discussion from our Forum.
Source: e-man via the Hot Deals Forum

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  • AVATAR
    • wilsonlam97
    • http://www.acanac.ca/DSL.html

      It looks like Acanac has removed the installation fee for 12 Mbit and 16Mbit DSL. It used to be $75.95 but according to their website, it is now zero. According to DSL Reports, this is actually a Bell initiative to get people to the FTTN network.

      There is no word on whether or not TekSavvy will follow suit, but it only makes sense that they do in order to remain competitive.

      According to these threads, it is a temporary promo for March only...but who knows?

      http://www.dslreports.com/forum/r269...ced-Bell-Fees-
      https://secure.dslreports.com/forum/r26953339-

      The rogers cable network is also FTTN but you don't see them advertise it that way. Fib is a scam. No thanks bhell.
  • AVATAR
    • alanbrenton
    • http://www.acanac.ca/DSL.html

      It looks like Acanac has removed the installation fee for 12 Mbit and 16Mbit DSL. It used to be $75.95 but according to their website, it is now zero. According to DSL Reports, this is actually a Bell initiative to get people to the FTTN network.

      There is no word on whether or not TekSavvy will follow suit, but it only makes sense that they do in order to remain competitive.

      According to these threads, it is a temporary promo for March only...but who knows?

      http://www.dslreports.com/forum/r269...ced-Bell-Fees-
      https://secure.dslreports.com/forum/r26953339-
      Good promotion. What happens when distributors oversell subscription though or does this even matter? Just take note that Acanac announced slowing down off download speeds during peak hours (7pm-12am).
  • AVATAR
    • Matrixvibe
    • The rogers cable network is also FTTN but you don't see them advertise it that way. Fib is a scam. No thanks bhell.
      but u must hoard dah bandwiths...
  • AVATAR
  • AVATAR
    • transisto
    • I've been with Acanac the last two year, and I am happy to leave.

      To sum up the experience, I think I've lost ~90 hours troubleshooting my connection to end up being confirmed ~5 time their servers was the problem. and they're adding capacity....

      They were great at first when they had low prices, now they're like many others. I think they oversell and it shows with dropped packets.

      WTF ! ,,,
      "Peak Hour Rate Limit - 7PM to 12AM 3Mbps/800Kbps"
      Speed like this .... like going back 15 years ago and then some. Still I prefer this to having 6mbps with 3% packet lost and 200ms ping.

      5 mbps was slow, now 3 ? Bell basic is 7mbs.

      Ps: (drunk and tired) They're good.
  • AVATAR
    • Green_Star
    • I've been with Acanac the last two year, and I am happy to leave.

      To sum up the experience, I think I've lost ~90 hours troubleshooting my connection to end up being confirmed ~5 time their servers was the problem. and they're adding capacity....

      They were great at first when they had low prices, now they're like many others. I think they oversell and it shows with dropped packets.

      WTF ! ,,,
      Speed like this .... like going back 15 years ago and then some. Still I prefer this to having 6mbps with 3% packet lost and 200ms ping.

      5 mbps was slow, now 3 ? Bell basic is 7mbs.

      Ps: (drunk and tired) They're good.
      I too happy to leave. As long as it works, it works (slow or speed), once you have a problem, it has to heal naturally but Acanac will not help you, when you open a ticket they take couple of days to respond, and finally they respond, they blame your modem, or internal wiring, or bell/rogers. If you completely lost your internet, then good luck sitting in dark for couple of weeks unless it is bell/rogers area wide problem and they resolve it for every one else.

      Guys, trust me, saving around $100 bucks is not worth with the frustration when you lost internet and Acanac do not start helping you for couple of days.
  • AVATAR
    • sassysue
    • wtf so they have cable 24mbit for 39.99 paying regular price 49.99 alot less from distrubutel! i may have to look into this does anyone have any word on the cable from acanac? this is new to them i think they had cable before but at lower speeds!

      I do not really care if i have to go for 1 year tho but i feel that there prices are kinda high :
  • AVATAR
    • alanbrenton
    • I've been with Acanac the last two year, and I am happy to leave.

      To sum up the experience, I think I've lost ~90 hours troubleshooting my connection to end up being confirmed ~5 time their servers was the problem. and they're adding capacity....

      They were great at first when they had low prices, now they're like many others. I think they oversell and it shows with dropped packets.

      WTF ! ,,,
      Speed like this .... like going back 15 years ago and then some. Still I prefer this to having 6mbps with 3% packet lost and 200ms ping.

      5 mbps was slow, now 3 ? Bell basic is 7mbs.

      Ps: (drunk and tired) They're good.
      I too happy to leave. As long as it works, it works (slow or speed), once you have a problem, it has to heal naturally but Acanac will not help you, when you open a ticket they take couple of days to respond, and finally they respond, they blame your modem, or internal wiring, or bell/rogers. If you completely lost your internet, then good luck sitting in dark for couple of weeks unless it is bell/rogers area wide problem and they resolve it for every one else.

      Guys, trust me, saving around $100 bucks is not worth with the frustration when you lost internet and Acanac do not start helping you for couple of days.
      lynneannep of acanac said it will be likely a 1 mbps drop and not half the posted speed across the board


      hasn't happened over at teksavyy -- 6 months now. knock on wood. but billing system sucks as i've been billed twice _--6mbps and 16mbps after a recent speed upgrade.
  • AVATAR
    • cordio
    • Would you need to buy another modem in order to use FTTN or would the modem for the 6 Mbps DSL work?
  • AVATAR
    • login
    • Great deal. I've been with acanac for the past 2 years and never had a problem with them. They get bad reviews in the cases where you need tech support. If you don't, it'll be just fine and the prices are good.
  • AVATAR
    • wilsonlam97
    • Would you need to buy another modem in order to use FTTN or would the modem for the 6 Mbps DSL work?
      FTTN just means that bell feeds their nodes with a fiber backhaul. But that isn't even close to a true fiber internet service. DSL sucks.
  • AVATAR
    • tomjose
    • FTTN just means that bell feeds their nodes with a fiber backhaul. But that isn't even close to a true fiber internet service. DSL sucks.
      Dunno. I think DSL is awesome.
      As long as your not that far away from the DSLAM, consistent download speeds of close to the advertised speed all throughout the day with no slowdowns during peaktime... What's not to like?
  • AVATAR
    • cordio
    • Great deal. I've been with acanac for the past 2 years and never had a problem with them. They get bad reviews in the cases where you need tech support. If you don't, it'll be just fine and the prices are good.
      So that means that I can use my existing DSL modem on my 6.0 Mbps plan?
  • AVATAR
    • dgege
    • The rogers cable network is also FTTN but you don't see them advertise it that way. Fib is a scam. No thanks bhell.
      Technically, it's called HFC when it's cable. But it's the same idea.
  • AVATAR
    • ThomasTran
    • I too happy to leave. As long as it works, it works (slow or speed), once you have a problem, it has to heal naturally but Acanac will not help you, when you open a ticket they take couple of days to respond, and finally they respond, they blame your modem, or internal wiring, or bell/rogers. If you completely lost your internet, then good luck sitting in dark for couple of weeks unless it is bell/rogers area wide problem and they resolve it for every one else.

      Guys, trust me, saving around $100 bucks is not worth with the frustration when you lost internet and Acanac do not start helping you for couple of days.
      Me too, I'm happy to leave, but in my case it was wit TekSavvy, I could'nt live with the situation that the line got disconnect many times per day, when I call support the line is recoonected again and they could not find the problem, and they blame on the phone line, modem, etc ....
      I have purchased a prepaid kit from Dell and I'm very happing with Fibe25 now. Will see after 4 months if Bell will give an aceptable plan to keep me or not ....

      Thomas
  • AVATAR
    • Diesel7926
    • I have had acanac for 3 years and have had very little issues it has been great. Just a heads up for anyone who is interested they are also throwing in free dry loop for the first year when signing up for this.I have been on their 6 meg plan for 3 years due to line limitations and am switching to this next week.
  • AVATAR
    • NG
    • Me too, I'm happy to leave, but in my case it was wit TekSavvy, I could'nt live with the situation that the line got disconnect many times per day, when I call support the line is recoonected again and they could not find the problem, and they blame on the phone line, modem, etc ....
      I have purchased a prepaid kit from Dell and I'm very happing with Fibe25 now. Will see after 4 months if Bell will give an aceptable plan to keep me or not ....

      Thomas
      There seems to be a concerted effort by Bell to slam the competition (not saying you are) but there was a recent biased story on Wind this past week on CTV so I'm leery when I hear 'horror stories' about players like Wind or Teksavvy that usually have good reviews.

      In addition, since it's pre-paid by the month, if you don't like Teksavvy you can just cancel. With Acanac if your line goes wonky 3 months into your contract you're still stuck with them for the remainder of the year.
  • AVATAR
    • acameron
    • There seems to be a concerted effort by Bell to slam the competition (not saying you are) but there was a recent biased story on Wind this past week on CTV so I'm leery when I hear 'horror stories' about players like Wind or Teksavvy that usually have good reviews.

      In addition, since it's pre-paid by the month, if you don't like Teksavvy you can just cancel. With Acanac if your line goes wonky 3 months into your contract you're still stuck with them for the remainder of the year.
      This is not true. People always get this wrong. If after 3 months you are having issues you can cancel they revise your billing as / month pricing and refund the rest. This process may take a week or two.

      I have been a customer with acanac for 4years both cable and dsl and have been very happy. The only draw back is support but when things go down like any isp there isn't Always anything they can do if it is a massive outage, which is the only thing that has happened to me.
  • AVATAR
    • ThomasTran
    • I was with Bell at begining very longtime ago, the worst thing of Bell is billing department. I have had call them at least 5 times / year to get my bill adjusted.
      Then I have changed to Acanac for 1 year when it was 19.99$ a month, it was a good experience, but after that I don't want to pay the whole year in advance so I have switched to TekSavyy. I was with TekSavvy about 2,3 years, at beginning it was very good, some times they reboot the server at midnight so the line got disconnect about 5-10 minutes, but my last year was horrible, the line got disconnect many times a day, and sometimes several days a week. That is unacceptable, I don't download anything, but I need a stable connection to work remotetly. I was lazy to change ISP, if not I have to change it at least 1 year before . I have 2 sisters still with Acanac, that I have refered them, they don't use Internet very much and they are comfortable to pay whole year in advance and they are afraid to change because they know nothing about the setup . I know another one was with Acanac, when she stopped with Acanac, they don't want to return her 50$ of modem deposit, they don't bother to reply the email .

      I'm waiting my 4 months free with Bell, if they can got give a competitive plan so I will switch to VIF
  • AVATAR
    • wilsonlam97
    • Technically, it's called HFC when it's cable. But it's the same idea.
      Yeah but remember with DSL you have syncing and you have to make sure your close enough to a DSLAM and your wired properly.

      With cable those issues are (almost)non-existant in my area. I always used cable and never heard of dropped packets until troubleshooting a friends dsl connection. I find that all the people using dsl on msn disconnect often but it may just be them. Or it could be possibly a coincidence. Anyone who uses cable stays constently connected to msn. Thats my experience. DSL will never beat cable when it comes to speeds. Please can someone bring FTTH to Scarborough? Upload speeds are horrid.
  • AVATAR
    • tercero
    • As a FORMER very unhappy customer of Acanac, I won't recommend them. The customer service levels was horrible and the speed was laughably bad. I got on the 5 mbs plan about 5 years ago and barely managed to get 1.3 mb. It was usually well under 512 kb. I asked for help, they wanted me to setup the outer second pair for a month or two to try and see if was my line. It wasn't. It was a problem with agreements between Bell and Acanac. Acanac couldn't secure a line from my location to the closet PBX. I was routed over a 24km loop before making it back to the exchange, even though physically I'm 4 km from the location in Barrie.
      I asked for help, and was first ignored, then ridiculed for asking for something to be done. It broke into a war of words on a public forum (dslreports) and at one point had a CSR and the president of operations calling me an idiot and a liar.
      That sealed it for me. I went back to Rogers and then switched to CIA/3web and have been with them ever since.

      My problem with Acanac is the misdirection and deflection of problems in their company, and their hostile CSR who monitor dslreports and spend time trolling and flaming people who are not satisfied with the service.

      Too each their own though. Maybe your experience will be better than mine, but I wouldn't recommend them to anyone after the way I was treated.

      Buyer beware. If it looks like too good a deal to be true, it usually is.
  • AVATAR
    • tercero
    • I too happy to leave. As long as it works, it works (slow or speed), once you have a problem, it has to heal naturally but Acanac will not help you, when you open a ticket they take couple of days to respond, and finally they respond, they blame your modem, or internal wiring, or bell/rogers. If you completely lost your internet, then good luck sitting in dark for couple of weeks unless it is bell/rogers area wide problem and they resolve it for every one else.

      Guys, trust me, saving around $100 bucks is not worth with the frustration when you lost internet and Acanac do not start helping you for couple of days.
      Yep, me too. Wrote out my experience. Hopefully, some people will take it to heart.
  • AVATAR
    • NG
    • This is not true. People always get this wrong. If after 3 months you are having issues you can cancel they revise your billing as / month pricing and refund the rest. This process may take a week or two.
      It sounds easy but even if the TOS says that many have problems getting anything done with Acanac billing for anything...unless it's for them to bill you.

      I know another one was with Acanac, when she stopped with Acanac, they don't want to return her 50$ of modem deposit, they don't bother to reply the email .
      Yep.
  • AVATAR
    • cpt934
    • My Experiences with Acanac Dsl and Acanac Cable.

      Over the past few years i have used Acanac DSL. When I first subscribed the speed was perfect. I have had Acanac DSL in 2 differebt locations. And both were perfect at the begining. But over time, and some heavy downloading, (aprox 60gb per month. They flicked the switch and my speed dropped to 1mb. When I contacted them they told me my line does not support high speeds in both locations. I explaind that I have used bell high speed before, and that there speeds were fine till now. The stood firm and said that my lines dont support high speed. (Both lines in Toronto.) So I contacted the CrtC, and in turn they contacted Bell. And bell contacted me and told me that the speed was being blocked by the third party. So I canceled both Acanac Dsl accounts and went to Bell. My speeds were perfect again. Obviously I was not happy at the time paying almost $100 for unlimited. So I was always looking for something better. Then Acanac Released Cable. So I canceled both Bell accounts again and went to Acanac Cable. The speeds were incredible again. And just to let everyone know, Acanac uses distributel servers. So now here i am again one of my accounts has very poor speeds, mabe like 2 mb, and I should be getting 24mb. And the other has 11mb and I should be getting close to 24mb. Trying to contact them, and I get no responces from there online ticket system. Its been 3 months know. And nothing. My friend brought over his rogers modem, so we can see if its the line or something. And you guessed it I get amazingly fast speeds.

      So my advice to anyone that wants to go to Acanac is, Go month to month, dont pay for the year, and when things get bad, you can easily cancel, and move on.

      Where I stand now, is looking for another service provider. Dont want to use Teksavvy, they have too many extra fees from activation, if theres a problem etc.. etc..
  • AVATAR
    • Raimond
    • So we want to switch from Rogers after been with them since they were Shaw. Enough gouging. So with all these mixed results with these smaller companies, where should we go? We are in east Scarborough area. We want cable.

      Right now we are just trying to figure out what to do about losing Rogers email.

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